Remote saas Jobs in April 2020

90 Remote saas Jobs in April 2020

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      The market, problem & vision


      We live in the age of SPAM. The two main sources of it are recruiting and sales. Why can’t the good companies and good employees just find each other? Why can’t businesses just sell to happy clients?


      It boils down to competition - companies fight for the best talent and for the best clients. Some throw piles of money at external agencies, some try to abuse the contacts of their staff. The SPAM is just a side-effect of a process designed to minimize the cost - but ending up inefficient and expensive in secondary costs.


      Every industry veteran will tell you one thing - the best deals and the best hires are not made by ‘solutions’ - they are made by people. People with vested interest in the success of the business they work with. Today, these people are locked in a contract, bring in a ton of business and get a small cut. Or they are spammed for favors, help occasionally and get nothing for it.


      And they hate it. In 2019 in the UK alone there were 8,450 new recruiting agencies started by top recruiters leaving their jobs and setting up solo or in small groups. Sales staff deals with this by doubling the churn rate compared to any other role, always hunting for a fairer commission.

      On top of that, there are people who have much better access to talent than recruiters and better access to clients than sales staff - but they are left untapped. Why wouldn’t a tech company collaborate on recruiting directly with a talent pool built around an open source project? Why wouldn’t a SaaS business distribute through folks who offer training workshops in the relevant vertical?

      At its core, this is a coordination problem. As a company: How do I find and on-board all these external partners? How do they learn about what I need and how do I weed through and prioritize what they send me back? How do I identify and fairly pay the ones who deliver value?

      Primeflow is our answer to these questions, enabling companies to work with external partners who make recruiting and sales happen.

      The product


      Primeflow enables companies to set up direct acquisition channels through scalable partnerships with external contributors. Our pilot has a mix of growth companies who look to recruit a lot, b2b businesses who want to sell through ecosystem partners and VCs who want to coordinate their startup scouts.


      At the heart of Primeflow is it’s reputation engine powered by a layered dataset of:

      • demand & supply data

      • relationship linkage

      • transaction data


      While managing the coordination between companies and their partners, we build a clear picture of what is being requested & delivered, between which parties and at what price. 


      This reputation engine powers an efficient user experience, helps the users establish new business based on their previous track record and ensures that people get rewarded based on their merit. And it’s also what will make Primeflow defendable and valuable in the long run.

      You

      You are a proactive maker, hungry to build something big.


      You are a versatile engineer, up to speed with modern web technologies, engineering practices & devops. You will appreciate our automatic push pipeline, have a thing to say about our system architecture and pull your weight in our stack of Angular/NodeJS/GCP.


      You also want to be immersed in the product process, talk to customers, brainstorm solutions and have a voice in the direction of our product and our company.


      But most importantly, you want to make stuff happen, grow personally and be rewarded fairly.
    • Here at Livestorm, we're building what we consider to be the future of B2B video solutions.


      As part of the customer care team, you will join a crew of product experts willing to give great support and help customers in their day to day usage of Livestorm. You'll be the proxy between our customers and the product team.


      We're a startup based in Paris, but we have a strong international presence and provide care to customers all over the world 🌏


      Our ideal teammate should be able to demonstrate good decision making, autonomy with excellent attention to detail.


      Mission

      • Help US timezone (8AM-5PM PST) customers successfully use Livestorm
      • Respond quickly to customer questions and requests through live chat and email
      • Troubleshoot and help debug product features
      • Improve our documentation (written and videos)
      • Come up with new content ideas or processes to help customers
      • Provide detailed and accurate product feedback to the team

      We are looking for:

      • 2+ years of experience in Customer Support or a client-facing role in SaaS/tech industry
      • Fluent, ideally native, in English (both written and spoken)
      • French skills would be a great advantage
      • Previous experience with Intercom or another live chat/support software
      • Excellent customer service and problem-solving skills
      • Flexible and agile in adapting to quick changes in a startup environment
      • Always a willingness to go the extra mile to please and delight users
      • Positive minded and team player
      • Excellent writer and communicator
      • Internet savvy with a strong interest in startups

      Benefits

      • Key role in a fast-growing startup with a small team
      • Remote friendly culture
      • State of the art hardware
    • Frontastic (Europe only)
      1 week ago

      Frontastic is looking for a Partner Manager (f/m/*) as full-time employee.

      ABOUT US

      We're a fast-growing startup founded in 2017 to bring APIs into better human interaction. We offer a cloud platform accelerating teams to create mobile-first frontends for the API economy. We're doing this as a 100% remote native company: currently 28 people from 8 countries in Europe (and counting).

      ABOUT THE ROLE

      As Partner Manager you are the connection pillar between our partner community and Frontastic. You will work closely with the executives, the sales departments and developers of existing and potential business partners and agencies in order to generate joint business. You have a background in partner management in the Software as a Service industry and ideally a deep understanding of the E-Commerce industry. You are communicative and love to talk to C-Level and decision-makers of potential partners on equal terms.

      WHAT YOU'LL DO

      • Partner with sales to drive partner sourced referrals and effectively co-sell with agency partners.

      • Lead and collaborate with the Frontastic marketing and product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners.

      • Responsibilities include working with and communicating across multiple team functions within Frontastic and within partner organizations.

      • Work with partners to drive joint marketing initiatives through events and other marketing campaigns.

      • Work with the partners to develop partner success metrics, including specific KPIs that drive customer adoption and revenue growth for both Frontastic and the partner.

      • Work closely with the Frontastic product and client success teams to ensure smooth on-boarding experiences and servicing processes of acquired new customers using partner integrations via the Frontastic platform.

      • Deliver compelling capabilities demonstrations of the Frontastic platform and address high-level technical questions, serving as a subject matter expert around how customers use Frontastic to build seamless user experiences.

      • Act as a primary point of contact/product owner for solution and partnership.

      • Plan, organize, lead, and control balanced revenue growth, continued customer awareness and customer satisfaction with a long term, multiyear focus.

      • Serve as a role model, source of inspiration, and coach for less experienced peers.

      • Partner with leadership in cultivating an environment of teamwork, openness, creativity, and continuous improvement.

      • You may speak at meetups and conferences

      WHO YOU ARE

      • You reside and work in Europe

      • You have good writing and communication skills in English

      • Speaking German is an advantage (but not necessary), as we currently have a large share of German customers.

      • You're an experienced partner manager in the software industry or worked in direct sales roles for at least 3 years.

      • You're experienced in the e-commerce industry.

      • You understand business partner and customer requirements and problems and are able to translate them into product features

      • You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition.

      • You are a great salesperson with sales methodology knowledge. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.

      • You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.

      • You can relate technical benefits and constraints of a platform to business requirements and are willing to embrace problems by non technical shareholders and incorporate their requirements.

      • You have an open and honest personality with a good sense of humour and a confident appearance

      • You're good at networking and getting in touch with others quickly

      • You have a well-structured working style and are used to managing many projects at the same time.

      • Please note: this role does involve an amount of travel (up to 30%) mainly within Europe.

      OUR VALUES

      Our team strives to constantly improve itself following these values:

      • Make an Impact: We’re here to change the industry and we’re in it to win it. We’re incredibly focused and our main focus is on customer success. We boldly go out of our comfort zones, we support each other and we love doing what we do.

      • Thirst for Learning: We’re addicted to learning and we learn from everything. We embrace our failures as they’re something we can learn from and only help us to improve. We think differently and we know that change is good. We’re curious and innovation leads the way, we're constantly on the lookout for new ideas that can help our customers (and the world).

      • Diversity Rules: We’re proud to be a diverse team spread across the world. We empower the under-represented and we build a safe community for everyone to be themselves while holding each other to account when needs be. We use asynchronous communication as we’re a remote company and need to be aware that we’re not always online at the same time.

      • We're In This Together: As colleagues, with our customers, and with our communities, co-operation and collaboration is key. We help one another as much as we can and we care for each other. We celebrate our successes together and we strive to find the right balance in our lives.

      • Transparency First: We make all information as public as possible and we’re direct (as well as truthful) in all our communications. We don’t just explain what we’re doing but why we’re doing it. This is how we create positive relationships and move forward together.

      HOW WE WORK

      We're a 100% remote-native company. We make intensive use of tools like Slack or video conferencing. We try to find a good balance between focused work and communication or in other words between asynchronous and personal communication.

      We don’t have fixed expectations regarding working hours and it's normal for us to be able to take care of private matters during the day - e.g. visits to the doctor or picking up children from school.

      We meet four times a year in person: one five-day retreat and three two-day retrospective focused meetings.

      COMPENSATION

      For this particular job we are offering to pay between 80.000 € to 100.000 € based on experience and skills. Optionally you can get Virtual Shares from our Virtual Shares Options Program (VSOP) as part of your compensation. In addition, we offer 28 vacation days and €200/month co-working stipend. Since we currently work from 9 different countries (and counting), it's very difficult to offer consistent  benefits beyond that. We strive to find a good balance between local laws and conventions, and a general fairness. And we're always open to your suggestions.

      WE'D LOVE TO HEAR FROM YOU!

      If this job sounds interesting to you, please try to point out where you match to our requirements in a short tweet-style "why-me" to [email protected] and have your CV attached. Do you still have questions? Then don't hesitate to get in touch via the same address!

    • 3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). 

      Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. 

      About You

      You have between 5-10 years experience with B2B SaaS in a customer success role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. 

      You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You have demonstrated the ability to manage and grow relationships with your customers and share best practices with a team of success managers.

      You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment; remote work experience would be a plus.

      About the Role

      We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships. You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. 

      We are looking for an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. 

      This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day. The team members you'll be working most directly with are  Liz Stephany, Matt Bonde, Andrea Lucke, and Lydhia-Marie Bolduc-Gosselin.

      What you'll be responsible for...

      • Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals

      • Become a subject matter expert in our platform and our sales philosophy

      • Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity and knowledge of best-in-class integrations

      • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers

      • Develop success plans and drive quarterly business reviews at the executive level

      • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

      • Work closely with Success and Sales teams on seamless customer transitions

      • Execute at a high level to achieve goals around retention, growth and customer satisfaction

      • Host in person customer events, visit customers in person, quarterly travel required

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • Close (American or European timezones)
      3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • The Position Summary

      Title: Digital Analytics Specialist

      Location: Remote. APAC Timezone

      Reports to: Web Analytics Lead

      Works with: Entire In-house Growth Marketing team; high calibre, switched on clients (mostly med/large web businesses)

      Availability: Part-time (20 hours per week) with the possibility of going Full-time

      The Company

      We are a Digital Marketing and Analytics Enterprise and we are very good at Analytics, SEO, CRO, Data Science. Find out more about our services.

      Our motto: Traffic is nice. Revenue is better.

      We have the most fun doing it in competitive environments and our primary sectors by revenue are online travel, technology SaaS, e-commerce, finance, education and many more.

      We strive on being an extension of our client’s team and providing tailor-made, return-focused work.

      We are picky about the clients we bring on-board and very protective of our reputation. We won’t engage with a firm unless we believe we can make a difference to their business and help them Get Stuff Done!

      This keeps us focused on taking exciting projects, which motivates us to bring the best of our game and build lasting relationships with our clients. 

      We think the current agency model is broken and we really believe we can build a better alternative. But we need great people to help make this happen and that’s where you come in!

      We are a bootstrapped company, we grew exponentially in the last few years and now seating at 60 people working with us.

      We are built to be remote from day 1, but if you want to say ‘Hello’, our office is 78 meters from the beach in Sydney. Make sure you bring your swimwear!

      The Opportunity

      We are looking for a passionate and creative Digital Analytics Specialist to join our ever-growing team. You will work on multiple client projects and help with the delivery of ‘Measure’ projects for a wide variety of clients. 

      The Analytics Specialist will report directly to the Web Analytics Lead and will be responsible for taking on a variety of tasks that allow for the successful completion of planned marketing programs. 

      You will collaborate across the organization, and own key agency relationships, developing ideas and strategies,  as it relates to the Company’s general growth. 

      Responsibilities

      • Measurement & data collection strategy

      • Analyzing a website's key performance metrics and competitive trending

      • Campaign Measurement and governance

      • Creating forecasts using operational and statistical tools and models

      • Analytic audit & configuration

      • Dashboards & data visualisation

      • Deep dive analysis and Reporting

      • Technical Analytics Support

      • Tag Management, testing and deployment (data layer specifications and validation)

      • Training

      Tools to be used

      • Google Analytics

      • Google Tag Manager

      • Google Data Studio

      • Google Optimize

      • GMP products

      • Other tools: Adobe Suite, Snowplow, Tealium

      Ideal candidate

      • 3-5 years of Digital Analytics experience

      • Certification: Google Analytics

      • Demonstrable ability to multi-task 

      • Impeccable communication and people skills

      • Good knowledge of Google Analytics, Data Studio, Google Tag Manager and GMP Products

      • Excellent reporting skills

      • Detail-oriented & organized

      • Strong analytical skills

      • Can work under pressure with strict deadlines

      What we offer you

      Career progression is based on your ability to deliver and drive ideas and difference for both the client and the company, not your ability to play politics or by the cut of your suit (in fact, we have a no suit policy). 

      A highly collaborative remote working environment, where teamwork is championed, and ideas shared - you will be someone who is unafraid of contributing ideas and happy to work as part of a remote team and in exchange for your hard work, we can give you a unique opportunity to shape and contribute to a flourishing business to achieve your lifestyle goals.

      We even fly the qualifying team members each year to our awesome TrustEDConf event. The last one was in September in Chiang Mai, Thailand.

      An important point that is often overlooked: you will truly be part of a team. For most remote workers, you can easily feel isolated from what's happening in the business. We take good care of our teammates. So much so that a person who joined our team late November told us recently that she has felt more part of a team, than when she was working in an office.

      Don't take our word for it. Check what our teammates are saying on glassdoor (yep, 2 reviews are not great, but most are).

  • Software Development (31) Software Development rss feed

    • Work with xGooglers going through a VC-backed accelerator!


      Apply directly to our CTO here


      The market, problem & vision


      We live in the age of SPAM. The two main sources of it are recruiting and sales. Why can’t the good companies and good employees just find each other? Why can’t businesses just sell to happy clients?


      It boils down to competition - companies fight for the best talent and for the best clients. Some throw piles of money at external agencies, some try to abuse the contacts of their staff. The SPAM is just a side-effect of a process designed to minimize the cost - but ending up inefficient and expensive in secondary costs.


      Every industry veteran will tell you one thing - the best deals and the best hires are not made by ‘solutions’ - they are made by people. People with vested interest in the success of the business they work with. Today, these people are locked in a contract, bring in a ton of business and get a small cut. Or they are spammed for favors, help occasionally and get nothing for it.


      And they hate it. In 2019 in the UK alone there were 8,450 new recruiting agencies started by top recruiters leaving their jobs and setting up solo or in small groups. Sales staff deals with this by doubling the churn rate compared to any other role, always hunting for a fairer commission.

      On top of that, there are people who have much better access to talent than recruiters and better access to clients than sales staff - but they are left untapped. Why wouldn’t a tech company collaborate on recruiting directly with a talent pool built around an open source project? Why wouldn’t a SaaS business distribute through folks who offer training workshops in the relevant vertical?

      At its core, this is a coordination problem. As a company: How do I find and on-board all these external partners? How do they learn about what I need and how do I weed through and prioritize what they send me back? How do I identify and fairly pay the ones who deliver value?

      Primeflow is our answer to these questions, enabling companies to work with external partners who make recruiting and sales happen.

      The product


      Primeflow enables companies to set up direct acquisition channels through scalable partnerships with external contributors. Our pilot has a mix of growth companies who look to recruit a lot, b2b businesses who want to sell through ecosystem partners and VCs who want to coordinate their startup scouts.


      At the heart of Primeflow is it’s reputation engine powered by a layered dataset of:

      • demand & supply data

      • relationship linkage

      • transaction data


      While managing the coordination between companies and their partners, we build a clear picture of what is being requested & delivered, between which parties and at what price. 


      This reputation engine powers an efficient user experience, helps the users establish new business based on their previous track record and ensures that people get rewarded based on their merit. And it’s also what will make Primeflow defendable and valuable in the long run.

      You

      You are a proactive maker, hungry to build something big.


      You are a versatile engineer, up to speed with modern web technologies, engineering practices & devops. You will appreciate our automatic push pipeline, have a thing to say about our system architecture and pull your weight in our stack of Angular/NodeJS/GCP.


      You also want to be immersed in the product process, talk to customers, brainstorm solutions and have a voice in the direction of our product and our company.


      But most importantly, you want to make stuff happen, grow personally and be rewarded fairly.
    • Phreesia (US or Canada)
      3 days ago

      Phreesia is looking for a DevOps Engineer to join our growing team!

      At Phreesia, our DevOps Engineers play a critical role in partnering with Product Development, Data Center Operations, and QA teams to deliver our SaaS solutions to the world. This individual is responsible for developing build and release frameworks and tools to ensure that software is being correctly built, tested, packaged, and deployed through development, test, and production environments. 

      What You'll Do:

      • Work with other Development teams to provide a framework for building, testing and packaging their code in a consistent, reusable way 
      • Create and support automated processes for deploying and configuring applications in multiple environments using Chef, Atlassian Bamboo, Octopus Deploy and similar tools 
      • Create and support applications and APIs to provide insight into application state and integrations with other systems 
      • Build and maintain frameworks to allow other internal teams to deploy and provision new resources 
      • Work with Team Architects to troubleshoot problems in both the build and deployment process and deployed systems 
      • Participate in release/milestone planning and scheduling as part of an Agile development team 
      • Learn the US Healthcare system and how customers use our products 
      • Deploy .NET based service-oriented web applications into production to a fast-paced deployment schedule 

      What You'll Need:

      • BS in Computer Science, Computer Engineering or Mathematics 
      • Overall 5-10 years of experience with at least 3 years experience as a software developer 
      • Experience designing and implementing tasks in Continuous Integration systems (Bamboo, Cruisecontrol.net, Jenkins, etc.) 
      • Experience designing and implementing workflows with Artifact Management systems (Proget, Artifactory, etc) 
      • Experience with supporting application deployments to AWS 
      • Experience with infrastructure management tools (Terraform, VMware, etc) 
      • Windows Server and IIS setup and troubleshooting experience 
      • Experience with PowerShell and DSC
      • Git repository management experience 
      • Development experience with Ruby and Chef 
      • Experience with Windows and Linux administration 

      Who We Are:  

      At Phreesia, we’re committed to helping healthcare organizations succeed in a fast-changing landscape—and we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing and enhance clinical care. Our solutions are in all 50 states, and we check in 70 million patients a year!  

      Basically, what you are doing here matters and hard work does not go unnoticed. Not only does Phreesia care about our clients we also care about our employees. We are proud to say that we have grown 40% each year and consistently continue to do so. If you crave working with driven and engaged colleagues, a structured sales process, consistent recognition, defined career path, and enjoy working in revamped new areas, this may be the right opportunity for you.  

      Benefits and Perks: 

      • Variety of health plan options, dental/ vision coverage, and short/long-term and life insurance plans 
      • 401(k) savings plan 
      • Flexible working hours 
      • Unlimited vacation 
      • Unlimited snacks and drinks in our offices 
      • Mobile phone stipends, monthly subway pass reimbursement and Internet reimbursement 
      • 100% paid maternity leave to our U.S. employees, as well as a generous maternity benefit to our employees in Canada. 
      • Tuition and certification reimbursement, as well as other professional development opportunities 

       

      We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

    • About NS8  

      NS8 is a fast-growing eCommerce SaaS companydedicated to the fight against online fraud.Ourcomprehensive fraud prevention platform combines behavioral analytics, real-time scoring, and global monitoring to help merchants of all sizes optimize order processing and minimize risk.  NS8 headquarters is located in Las Vegas, with regional offices in Miami, the Bay Area, Amsterdam, Singapore, and Melbourne. 

      Why Join Us?

      • We're blowing up and need talented engineers to keep up with the explosive business growth everything. Our company went from about 27 people to over 100 in the past year. We expect to continue growing, doubling in size this coming year.
      • We've got funding but our revenue is killing it too. Our numbers are outperforming the projections in our last pitch deck - and we all know how lofty those can be.
      • Our CEO is a developer of over 20 years and has additional founder and CEO experience with fast paced startups, so he gets the engineering side and the business under commits so development can over deliver.
      • Our CTO has decades of technical expertise, running large development organizations with resources in every corner of the globe, deploying products that generate hundreds of millions of dollars annually across diverse and highly regulated markets.
      • Our CSA has over 20 years development experience with both Fortune 20 companies and founding many startups in the platform space, including several large exits.

      Our Engineers:

      • Excel in a flat hierarchy and spend almost 100% of their time writing code.
      • Love working in our agile, continuous integration and deployment environment.
      • Conceive, design, develop, deploy and operate the code they write.
      • Deploy maintainable, instrumented, predictable and reliable distributed systems on a steady cadence.
      • Write tooling for automation, diagnostics, debugging.
      • Participate in on-call rotation for their services.
      • Build with a security mindset and are up to date on industry best practices.
      • Design from the start with multi-tenancy and high availability as requirements.
      • Have developed their remote engineering muscles and are highly engaged via Slack.

      Our Stack:

      • TypeScript, React, Node.js
      • Kubernetes
      • Concourse + Helm3 for CI/CD
      • Prometheus
      • Grafana
      • Kafka
      • ProtoBuf3
      • Mongo
      • MySQL
      • AWS technologies
      • Lambda

      Your Role:

      The SDET (Software Development Engineer in Test) works within a development team and ensures that all development is of the highest quality.

      Responsibilities:

      The SDET:

      • Builds test plans and test cases to ensure that all new development is comprehensively verified
      • Works with developers to build appropriate automated test coverage
      • Technical to the core – codes the frameworks, harnesses, and test cases as needed
      • Experience with BDD using cucumber
      • Experience writing REST API tests
      • Works with the SDET Lead to coordinate testing best practice
      • Recommends and implements appropriate tooling, infrastructure and documentation where needed
      • Integrates test automation with CICD
      • Is always refining tools, tests and processes to ensure that no critical issues make it to production
      • Encourages quality thinking and execution across the team

      Requirements:

      • Must be both self-motivated and work to direction
      • Show continued visibility to work in progress and in plan
      • Happy working in an agile workflow
      • Willing to operate and participate in on-call rotation

      Qualifications:

      • Bachelor’s degree in Computer Science or 2+ years developing software in a professional environment
      • Experience working with test automation and CICD pipelines

      Our Benefits:

      • Work from home or on-site in Las Vegas
      • Competitive salaries
      • Equity
      • Medical
      • Dental
      • Vision
      • FSA
      • Fully stocked kitchen for on-site employees

      Our Culture:

      • Vibrant is an understatement, company events are always first class and exciting – axe-throwing, luchador wrestling, fancy dinners, charity events, game shows.
      • Value diversity, transparency, and encourage everyone to be their authentic self.
      • Supportive, learning culture; where engineers are encouraged to present Lunch-and-Learns on any topic they are passionate about.

      Physical Demands:

      While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. - The employee is occasionally required to move around the office.

      NS8 Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    • DrChrono’s mission is to create a world where healthcare providers can completely run their entire medical practice on their mobile device. As we grow to achieve that mission, we’re looking to add a highly technical, hands-on, and mission-driven manager to lead our engineering efforts. This role will report directly to the VP of Software Engineering.

      A critical aspect of this role is the ability to remain a strong hands-on technologist while also being able to offer support, insight, coaching, and proactively surface ideas and concerns of your direct reports. Strong time-management skills and experience in highly autonomous roles is critical. As a leader, you are highly-accountable with strong interpersonal skills in working with Engineers, RCM Operation leaders, Vendors and Customers. You function effectively in a busy environment with little or no supervision and are comfortable making independent decisions.

      In this role you will...
      • Work across Software Engineering to build relationships with other teams. Use their feedback and understand their goals to build and prioritize a roadmap for your org.
      • With the help of your team members, educate Software Engineering on best practices for testing, deploying, and developing code. Encourage and enforce the right behaviors to ensure we continue to ship quickly without compromising production stability.
      • Mentor and guide the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals.
      • Define the platform pieces required to organize information at scale
      • Drive the right technology choices (e.g. languages, libraries, frameworks)
      • Lay out the technology architecture for both immediate and long term growth
      • Take appropriate risks for technical debt and define a clear strategy for paying it down
      • Work closely with the drchrono recruiting team to hire high potential candidates from diverse backgrounds
      • Ensure that the team understands the “why” behind drchrono’s plans, and are inspired to realize the company's vision
      Requirements
      • You have 5+ years of relevant engineering work experience and 2+ hands-on technical management experience.
      • You have experience leading managers and engineers at all levels, and you’re skilled at guiding them through their career development.
      • You have a technical background and are able to contribute to planning and design discussions.
      • You are familiar with our tech stack including Python/Django (preferred), Ruby on Rails, Java, C++ etc. Experience in one or more of front-end Web technologies including React, Elm, Angular.js, Node.js, Backbone.js.
      • You have implemented organizational processes to that make sure that the team deliver on their accountabilities.
      • You think strategically and can develop process, tools and frameworks that help ensure effectiveness across a variety of stakeholders.
      • You know how to create organizational alignment. You know how to get your entire team working towards the same vision while still understanding their unique role in delivering upon "the game plan"
      • You've worked on large-scale SaaS products and can rapidly familiarize yourself with complex products.
      • You have a strong focus on metrics and know how to measure the health of engineering teams.
      • You believe in building both teams and products that scale.
      • You enjoy working in a collaborative environment, and you’re committed to driving projects to completion.
    • Mattermost, one of Y Combinator's top 100 companies, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Intel, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.
      We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!
      About the Role
      Working in open source means your work is publicly visible. Your code will receive both credit and constructive critique from the community. With the right mindset and support these can lead to you a highly positive working environment and making the best engineering decisions of your career. Core committers include highly skilled volunteer developers from the community, staff employed by enterprises deploying and investing in Mattermost, as well as staff employed by Mattermost, Inc.

      Read about our end-to-end recruiting process for core committers at: https://docs.mattermost.com/process/developer.html

      We are looking for a best in class Front End engineer to ensure that our on-line web application is in-your-face awesome. We need a Developer with a passion and eye for design, both visual and technical, and a demonstrated talent to help us craft a user experience that is second to none.

      Responsibilities
      • You will be responsible for creating top notch, accessible, user-centric visual web experiences
      • Play a pivotal role in setting direction and standards for a large open source project
      • Guide, review and support open source contributors and community members
      • Work closely with fellow engineers across the stack in addition to designers and creative experts to turn wireframes and visual designs into functional prototypes
      • Design, develop and maintain core components as part of a larger Design System
      • Solve problems in a collaborative work environment with amazing co-workers
      Requirements:
      • BS in Computer Science, Computer Engineering, or related
      • 5+ years of experience in web application design and development
      • Write thoughtful, high quality code
      • Communicate clearly, especially in writing
      • Experience creating enterprise-grade websites and web applications that are scalable, manageable and performant
      • Deep understanding of mobile-first and responsive design
      • Experience writing automated unit, integration and end-to-end tests
      • Strong coding skills in programming languages within our stack: Typescript, Javascript, React, Redux, HTML, CSS, SCSS
      • General tools/skills:  Github, Jira, CircleCI, Figma, Cypress or equivalent
      • Work effectively while remote, with the ability to travel 2-3 times per year for week-long off-site meetings with team members
      • Experience working in open source communities
      We're looking for someone who wants to help us build the future of Mattermost and improve the way the world communicates. The right person in this role has the opportunity to have a huge impact on Mattermost the product, and its many users worldwide, but also on our open source community that has been key to Mattermost's success. If this sounds like you - please apply!
    • 2 weeks ago

      ABOUT 

      Form3 is one of the fastest growing FinTech’s in the UK, building the most exciting banking technology company on the planet. Our mission is simple: transform payments technology to enable the global financial community to move money in real-time.  

      THE ROLE  

      We are looking for fully remote Senior Cloud Security Engineer with a passion for cloud, security and software engineering to join us on an exciting journey to build the next phase of the Form3 financial cloud SaaS platform.

      This is an opportunity to work for a tech-first company, making an important and significant contribution to cutting-edge projects that are critical to our success moving forward. As our engineering team is fully remote and distributed across 14+ European countries, every engineer works in the same way, embracing a remote-working culture and the latest tech to create world-class payments technology. 

      TECHNICAL ENVIRONMENT 

      Go, AWS, Kubernetes, TravisCI, Docker, Terraform, Vault, Consul, Linkerd, Redis, Prometheus, Postgres, Elasticsearch, PACT, Github, DevSecOps, TDD, BDD, Pair Programming.  

      ESSENTIAL EXPERIENCE

      • Comfortable programming in multiple languages (ideally in Go, Python, Java, Bash)
      • Building CI/CD pipelines
      • DevSecOps tools and processes
      • Testing, BDD/TDD
      • Knowledge of cloud architecture (ideally AWS)
      • Confident exploiting and mitigating the OWASP top 10
      • Linux security
      • Confident teaching others and promoting a DevSecOps mindset across the business
      • Capable of working on both business logic/application code and architecting, configuring and maintaining platform infrastructure
      • Passionate about learning new things
      • Excellent problem-solving skills
      • Strong communication skills

      DESIRABLE EXPERIENCE

      • Exposure to Terraform, Vault, Docker/Kubernetes
      • Security certified e.g. OSCP/OSCE
      • Penetration testing
      • Been in a security engineering role with hands-on experience implementing technical controls and automation to meet compliance of information security frameworks (ISO27001, ISAE300/SOC2, SOC1, NIST, GDPR and PCI-DSS in particular)

      WHAT HAPPENS NEXT 

      1. Screening call with Talent Team 
      2. Security telephone interview
      3. Take Home Test
      4. Technical interview 

      THE BENEFITS  

      • A great technology stack  
      • Work directly with the founding team in a creative and open environment  
      • The ability to work 100% remotely  
      • 30 days annual leave   
      • Work on building a cloud-native next generation API  
      • Regular paid meetups to London to spend time with our wonderful team  
      • A great working space in central London (close to Tower Bridge) with a rooftop hangout space if you want to use it   

      THE TEAM 

      We are a company that places technology at the core of everything we do. Our senior engineers have been involved since the founding of the company and understand our business better than anyone. We are proud to be building the best team, software and processes and focus on quality without cutting corners. As a 100% remote working team, our engineers and security professionals are based in more than 14 locations across the UK and Europe. We’re a pretty diverse group; some have worked for giant companies, others have worked for startups, but we all love a challenge and being part of a company that helps our customers to make millions of payments. 

      THE CULTURE 

      We care deeply about everything that we do; inclusive working practices and diverse teams are at the heart of our business. Made up of a mixture of banking experts, engineers, artists, marketers, and customer advocates, here at Form3, we strongly believe that everyone has a voice. We have a flexible working environment and see ourselves as one of the best companies for remote working. 

    • 2 weeks ago
      About Us
      At Fishtown Analytics, our mission is to empower analysts to create and disseminate organizational knowledge. The product we create, dbt (data build tool, https://getdbt.com), is used by thousands of companies every week, and that number is growing fast. We're looking for a software engineer to build cloud applications that make using dbt even more delightful and powerful.

      Who we are
      At Fishtown Analytics, we have developed strong opinions on how companies should practice analytics.

      Specifically, we believe that:

      - Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
      - Data analysts should adopt similar practices and tools to software developers
      - Critical analytics infrastructure should be controlled by its users as open source software
      - Analytic code itself — not just analytics tools — will increasingly be open source

      It turns out that a lot of other people believe this too! Over the course of the past several years we've built a community of 4,000+ people and 1,300 companies who are using our ideas, products, and workflows to conduct analytics, including Lyft, Monzo, GitLab, Snowflake, the ACLU, Amazon, JetBlue, and RentTheRunway. Our product, dbt (https://www.getdbt.com/), has come to be synonymous with the practice of analytics engineering, defining an entire industry.

      We’re on a mission to empower analysts to create and disseminate organizational knowledge. If this sounds like a mission you could get behind, we're excited to get your help to continue to power this growth into the future.

      In this role you can expect to...
      • Collaborate with the product and dbt core development teams to develop our SaaS, dbt Cloud
      • Build the next generation of UI components and platform features that will make dbt more accessible, delightful, and powerful
      • Work with variety of programming languages, systems, and technologies, including: Python, Postgres, Kubernetes, and AWS
      You are probably a good fit if you...
      • Have strong fundamentals in a variety of software development paradigms (e.g. object oriented, functional)
      • Understand how to make tradeoffs to ship useful features today without sacrificing long-term quality
      • Value interacting with end-users and deeply understanding their needs
      • Are highly motivated and able to work autonomously
      You have an edge if you…
      • Have worked on a small team developing and deploying a SaaS product
      • Have direct experience scaling out data platforms, especially with Kubernetes and/or AWS
      • Have experience working on a distributed team
      Compensation
      • Salary: $70k - $110k
      • Benefits: Unlimited vacation, 401k w/ 3% guaranteed contribution, health/vision/dental insurance, and paid parental leave
      At Fishtown Analytics, we are committed to hiring and cultivating a diverse team. If you are on the fence about whether you meet our requirements, please apply anyway!

      Fishtown Analytics is headquartered in Philadelphia, PA, but our Engineering team is distributed throughout the continental United States.
    • Overview

      With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 150 remote-first employees around the globe processing tens of millions of dollars in sales every week.

      We're looking for an Infrastructure Engineer to join the Infrastructure Operations team and collaborate on a critical part of the platform. This team is responsible for the design and support of the product platform, focusing Cloud-native solutions to enable our product and feature teams to keep up with the fast pace of our industry. Facilitated by robust tooling, automation and well maintained documentation.

      Our stack includes: Python, Flask, Jinja, Docker, GCP, Terraform, Ansible, Memcached, Nginx, Snowflake, Looker, Matillion

      What You’ll Do

      • Live by and champion our values: #ownership, #empathy, #simple-solutions.
      • Design and support the product platform and operational runtime.
      • Collaborate with other departments to improve developer and customer experience through Infrastructure or pipeline improvements.
      • Implement new technologies to solve ReCharge's technical challenges as they arise.
      • Champion good habits within your team; improve engineering standards, tooling, and processes.
      • Find and address performance issues throughout the application.
      • Troubleshoot complex issues.

      What You’ll Bring

      • Typically, 5+ years of relevant infrastructure operations experience in fast paced environments
      • 4+ years experience with Docker, Ansible, TDD
      • 2+ years experience with Metrics and APM, Logging solutions
      • 2+ years experience in cloud-native environments such as GCP, AWS, or Azure
      • Proficient with python2/3, flake8/pep8, flask, gunicorn, gevent
      • Experience with auto-scaling, serverless infrastructure components
      • Experience with Terraform, MySQL, SQLAlchemy,Git/Github, lint
      • A knack for engineering simple solutions to solve complex problems
      • Willingness to participate in a first line of support on-call rotation
      • Ability to work remotely and desire to make an impact at a boot-strapped start-up
      • Proficient with Signalfx or other SaaS monitoring solution desired
      • Bachelor’s degree or equivalent experience desired
    • Plutora (MT +/- 6 hours)
      2 weeks ago

      About the Opportunity

      Do what you love and make an impact. Become a Plutorian!

      We are in the business of helping companies become software juggernauts. 
      Over the last 7 years we have built an enterprise SAAS platform used by many of the world’s largest companies (Vodafone, Telefonica, Westpac, Pepsico, Barclays... just to name a few)

      We are fully cloud based and are about to embark on our next phase of cloud adoption (automation and scale).  We are looking for a DevOps ninja to join our team and work with our squads to deliver improved cloud-based architecture and new capabilities leveraging the AWS platform.

      To support business growth, you will join Plutora’s well-established technology team working on existing platforms and implementing new technologies and features across our cloud infrastructure.  We run cross functional squads consisting of product, engineering, QA and DevOps. You will play a crucial role to bring your knowledge and experiences to help us achieve greatness.

      Key Responsibilities:

      • Design, configure and maintain our cloud infrastructure to support our distributed systems architecture at scale 
      • Work with architects and engineers to design and build the next generation of our cloud infrastructure
      • Help to build the perfect CI/CD pipeline allowing engineers to push their changes to production with high confidence 
      • You will help monitoring solutions that keeps our systems health in check and ensure our customers come first
      • When needed, work with our Global customers to ensure our platform is integrated and working as required.
      • Help troubleshoot and optimize our backend services
      • Implement security best practices and industry standards 
      • Making a positive and proactive contribution working within a multi-disciplined team while keeping up to date with the latest tools, techniques and best practices.

      About You

      We are looking for passionate, enthusiastic and proactive people that want to build their future with us.

      You will bring a culture of automation first with what you do as well as a collaborative approach to working with engineering teams. Working closely with each of the product squads you will ensure that our CI tools, processes and methods are enabling us to deliver world-class cloud services and will ensure a smooth transition from development to production environments.

      This position is for a passionate DevOps engineer with significant hands-on DevOps experience implementing and managing automated infrastructure and code deployments.

      Skills/Knowledge/Experience/Qualifications:

      • Ability build, configure, support and develop AWS cloud platforms and associated systems.
      • Certifications across AWS and Microsoft (essential) and DevOps tooling Puppet, Octopus, Jenkins
      • Technically proficient in AWS services (EC2, ELB, RDS, EBS, Lambda, S3 etc)
      • Programming languages and scripting - PowerShell, BASH, Python Perl etc
      • Highly experienced with infrastructure and automation tooling such as Jenkins, Puppet, Terraform, Chef, Ansible, etc.
      • Containerisation tooling - Kubernetes, Docker
      • Proven ability to provision and configure AWS cloud based resources to manage complex application environments
      • Strong skills with source code control (Git), and CI/CD tools
      • Experience troubleshooting of common web server, caching and database services; 
      • Security exposure using WAF technologies such as CloudFlare;
      • Networking experience is essential; (Firewalls, Routers, Load Balancers, Routing) 
      • Implement and manage orchestration tools and develop automating systems.
      • High availability, developing and maintaining resilient services.
      • Good communication skills and ability to work with key stakeholders to produce a desired outcome.
    • Formstack transforms the way you collect data and put it to work. 

      We are looking for a Senior Software Developer to help us accomplish this mission! 

      Formstack is a 14-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.

      Who You Are:

      You are an experienced full-stack developer talented in Node.js, Java, and JavaScript. You are a supporter and advocate for a completely serverless AWS stack (Lambda, API Gateway, DynamoDB, and S3).  You are a problem solver and are motivated to learn. You are able to help plan features from problem statements and loosely defined requirements. You are able to break large projects in manageable chunks to make them easier to work on and consume. You aren't scared to be wrong and don't always have to be right, and you have the ability to leave your ego at the door. You can set measurable goals for yourself and you take the team and personal responsibility seriously.  There are opportunities to develop UI elements in React yourself, so a basic understanding of front-end technologies (Angular.js, ReactJS, CSS, and web components) is desirable.

      What You Will Do:

      • Your primary focus will be the development of server-side capabilities on our eSignature SaaS platform and ensuring high performance and responsiveness to requests from the front-end. 
      • You will execute projects, fix bugs, write tests, reduce technical debt, and maintain our documentation. 
      • You will collaborate with various teams on a daily basis to make sure what we are creating will support both our internal and external stakeholders. 
      • You will work with a Scrum methodology to make sure features ship as they are planned and scheduled.

      What We Are Looking For:

      • Knowledge of Node.js and frameworks such as Express to build RESTful APIs returning JSON
      • Understanding the nature of asynchronous programming, its quirks and workarounds, and experience writing or using JavaScript promises and/or async/await
      • DevOps experience and mentality - You recognize the importance of automating all build, test, and deploy activities for an application and have experience with CI/CD tools such as CircleCI, Jenkins, GitHub Actions and provisioning tools such as Terraform or Cloudformation.
      • Solid foundation in writing queries and updating NoSQL databases such as AWS DynamoDB 
      • Experience using the AWS Javascript API to interface with S3 and DynamoDB
      • Good understanding of server-side and client-side javascript build tools and environments such as npm, yarn, Lerna, webpack, and babel 
      • Understanding of serverless tools (AWS Lambda, serverless.com and/or Claudia.js frameworks)
      • Basic understanding of front-end technologies, such as HTML5, and CSS3 and React/AngularJS
      • Creating database schemas that represent and support business processes
      • Implementing automated testing platforms and unit tests
      • Proficient understanding of code versioning tools, such as Git
      • Familiarity with object-oriented development with Java a plus - especially with using Java APIs for PDF manipulation such as iText, Apache PDFBox, or JPedal

      Bonus Points:

      • Mobile app development experience
      • Experience working with well-performing agile teams
      • Experience working on a SaaS product
      • Experience integrating with 3rd party web applications (through REST API))
      • AWS certifications

      What Formstack Offers:

      • Free health plans, as well as company-paid Dental, Vision, Disability and Life Insurance Benefits for full-time employees.
      • Unlimited PTO for all employees
      • 401k with matching company contribution for full-time employees
      • The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job
      • Company-paid conferences and extended learning
      • Yearly company gatherings

      Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

      Formstack is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

      Thank you for your interest in Formstack!

    • Close (American or European timezones)
      3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • Astronomer helps organizations adopt Apache Airflow, an open-source data workflow orchestration platform. We run a managed SaaS offering (Astronomer Cloud), as well as a product that our customers install into their own Kubernetes cluster (Astronomer Enterprise).

      We're looking for infrastructure-oriented people to join our Data Propulsion Labs business unit, which helps our customers understand, evaluate, and install Astronomer Enterprise. You would serve as a member of a globally-distributed team to deploy Astronomer Enterprise to large (Fortune 500) and small Kubernetes environments.

      Responsibilities

      • Help get the product running in our customer’s environments

      • Maintain and update our terraform scripts

      • Bridge knowledge gained from working in customer environments to platform team

      • Help with pre-sales infrastructure related discussions

      • Keep up to date on releases/roadmaps of major cloud providers as it relates to our platform

      • Contribute to both internal and external facing documentation

      • Monitor platform deployments and advise customers on troubleshooting steps

      • Open issues and contribute improvements to the product

      • We offer flexibility and independence, mixed with a high-paced, pragmatic way of working.

      Requirements

      • Kubernetes Experience (Docker, Kubernetes, Helm)

      • Cloud Automation Experience (Terraform, other tools)

      • Cloud Networking (AWS/GCP/Azure)

      • Comfortable communicating with customers

      Bonus Points if you're familiar with:

      • Apache Airflow

      • ElasticSearch/Kibana

      • Prometheus/AlertManager/Grafana

      • Redhat Openshift

      • Willingness to travel is nice, but not required.

      At Astronomer, we value diversity.  We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    • Astronomer helps organizations adopt Apache Airflow, an open-source data workflow orchestration platform. We run a managed SaaS offering (Astronomer Cloud), as well as a product that our customers install into their own Kubernetes cluster (Astronomer Enterprise).

      We're looking for infrastructure-oriented people to join our Cloud Operations Team, which is responsible for building and scaling our SaaS offering.

      Responsibilities:

      • Work with our team of SREs and Developers to operate our secure, highly automated runtime environment to dynamically scale for our customer needs

      • Be the person to track uptime and cost metrics on a daily basis and plot against SLAs and budget

      • Add metrics, alerts, and auto-remediation and auto-scaling / cleanup capabilities as needed for uptime and cost management

      • Add and track security telemetry data, including management of employee access for administration and customer support

      • Deploy code to production while following release management processes including canary deployments

      • Participate in on-call rotation to meet our SLAs

      • Follow procedures for escalations to engineering and communication of resulting status and ongoing communication with the customer

      Requirements

      • Kubernetes Experience (Docker, Kubernetes, Helm)

      • Cloud Automation Experience (Terraform, other tools)

      • Cloud Networking (AWS/GCP/Azure)

      • Comfortable communicating with customers

      Bonus Points if you're familiar with:

      • Apache Airflow

      • ElasticSearch/Kibana

      • Prometheus/AlertManager/Grafana

      • Redhat Openshift

      At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    • 3 weeks ago

      Litify is looking for a Migration Engineer to join our Professional Services team! This is a remote, work from home role with some client travel involved.

      You will:

      • Be passionate about working with data, files and migration solutions 
      • Work closely with business stakeholders and a Litify Solutions Architect to understand their business and data requirements for migration needs
      • Comfortable joining / interacting with clients and their vendors (both technical and non-technical stakeholders)
      • Driven by customer success with a team player attitude
      • Interpret/translate and/or design data mapping workbooks into migration solutions
      • Connecting / troubleshooting database connections

      You have (required):

      • Requires knowledge of data management, SQL and RDBMS technologies
      • Solid understanding of database connections
      • Expertise in data extraction, transformation and data loading techniques
      • Requires practical experience with ETL tools and/or Data Integration products (Dell Boomi, Informatica, etc...)
      • B.S. degree in Computer Science, Software Engineering, MIS or equivalent
      • 3+ years of experience with technical implementations of customer projects
      • Experience using Salesforce data tools (Data Loader and DemandTools)
      • Comfortable interacting directly with customers to understand legacy data and gather data requirements
      • Driven by customer success with a team player attitude
      • Located and able to work in the U.S. from a home office and able to travel up to 25%

      You have (nice-to-have): 

      • Common experience with IPASS and/or ETL platforms
      • Working knowledge of Microsoft Azure platform
      • Experience building highly scalable web applications.
      • Experience with Agile software development and test-driven development.
      • Salesforce Certifications - Administrator and App Builder
      • Experience with Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services is a plus
      • Exposure to Salesforce configuration is a plus
      • Experience with Apex, SOQL, XML, JSON, JavaScript preferred
      • Previous experience working at a SaaS company / developing integration solutions for SaaS platforms

      Why Litify?

      Litify is led by an experienced executive team, including one of the world’s most influential and successful lawyers, well-known VC’s, and software visionaries. Litify will transform law firms into high performing businesses and will radically improve how legal services are delivered - connecting the firm and the client with newer more efficient apps. Litify will use artificial intelligence to predict the outcome of legal matters, changing the economy of law. Litify.com will become a household consumer name for getting legal assistance and make legal advice dramatically more accessible to the people.

    • 3 weeks ago
      Company Overview
      At Netlify, we're building a platform to empower digital designers and developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development.

      Currently, we are looking for a Data Engineer to help us with that mission. If you are someone who enjoys helping people succeed with technology, aren’t afraid to help improve our practices and our product, and are an effective and enthusiastic self-directed learner, read on.

      As the company scales with light-speed, data science is critical for all sorts of decisions.We as a company value data science and have a centralized and growing data science team. Our data science team started in 2018 when we were about 20 people as a company! Now we are a company of 90 people and growing fast! The hire will be responsible for setting and maintaining our data environment, management, and pipeline. Databricks is our primary data environment.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members.

      About the role:
      • Determine and construct data schema to support analytical and modeling needs
      • Work on creating and maintaining existing ETL to get data for business users and support our BI dashboard
      • Assist in developing a framework to automate ingestion and integration of structured data from a wide variety of data sources
      • Use tools, processes, guidelines to ensure data is correct, standardized and documented.
      • Assist in scaling pipelines to meet performance requirements
      • Collaborate and work alongside data engineers to set up and maintain the production environment to support data science workflow
      • Work on a Data retention strategy for different pipelines/sources and help with implementation
      • Build frameworks to validate data integrity and work with Infra data engineers to improve the testability of our data pipeline
      Qualifications

      The data engineer will have an immediate connection to our values. This individual contributor will be extremely flexible and enjoy a “startup” mentality and environment that changes day-to-day.

      • 2+ years of professional engineering experience, working with SQL & relational databases building data pipelines
      • Experience in data extraction, cleaning, mining and maintaining data pipelines
      • Ability to analyze sources of data, build and maintain schemas
      • Experience building frameworks to validate data integrity and improve the testability of our data pipelines
      • Proved ability to keep proper documentation
      • BS in computer science or related background
      Nice to have:
      • Experience with building scalable and reliable data pipelines using big data engine technologies like Spark, AWS EMR, Redshift, etc.
      • Experience with cloud technologies such as AWS or Google Cloud
      • Experience working with BI
      • SaaS Experience
      • Some knowledge of web development
      About Netlify

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed! About 60% of the company are remote across the globe, the rest are in our HQ in San Francisco.

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying

      Not sure you meet 100% of our qualifications? Please apply anyway!

      With your application, please include: A thoughtful cover letter explaining why you would enjoy working in this role and why you’d like to work at Netlify. A resume or short listing of job history. (A link to a LinkedIn profile would be fine.)

      When we receive your complete application with the items above, we’ll get back to you about the next steps.

    • Silverfin (CET +/- 3 hrs)
      4 weeks ago
      Seasoned Ruby Developer - Spring 2020

      If you’re any good at Ruby, this is probably not the first job ad you’ve seen, so we’ve done our best to stand out while also accurately presenting what we’re all about. If it sounds like you would enjoy working with us, don’t hesitate to apply or drop us a line with questions on [email protected].

      Ahum. Here it comes.

      What’s a Silverfin?

      At Silverfin we’re trying to apply the promise of software to the age-old industry of accounting. With our SaaS we’re automating a large chunk of the busy-work that accountants are currently handling manually, and are building new tools so they can provide better services to their customers. We aim to optimize their workflow in such a way that accountants can spend more time on the much more impactful and rewarding work of advising their customers, the business owners.

      The good news is we’re succeeding in doing exactly that. Every day more than 15.000 financial service professionals use Silverfin to help and advise more than 200.000 businesses. Our customers adore us! The even better news is there’s still plenty left to work on, and that’s where we hope you come in.

      What makes the engineering team at Silverfin special?

      We’re a remote-first engineering team of 25 people distributed in 14 different countries. A priority for us is maintaining proper work-life balance. We avoid meetings as much as possible, accept deadlines only when absolutely necessary, and never expect anyone to work longer hours than they’ve signed up for. A day in our working lives is pretty boring in this regard, and we feel that’s exactly how it should be.

      Working with us means you can be flexible with your schedule. It’s OK to disappear for a few hours in the middle of the day to run some errands, get a haircut, pick up the kids — whatever reason, you don’t need to explain yourself. You also fully decide when you take time off: our team is sufficiently varied and well organized that there are always enough people around to handle the load, and in the rare cases it’s not, we will decrease the load instead of asking people to move their holiday.

      Being remote-first means we favor asynchronous communication. We don’t shy away from chatting in Slack, but the important decisions or discussions are done in Gitlab issues, over email, or in our wiki, so there’s a written, persisted record. We’re mindful of maintaining long chunks of focussed time, which means we avoid @-mentions or PMs on Slack, and other triggers and interrupts. We encourage using Slack’s DnD function, especially when you’re not working!

      We’d be really happy to welcome you in our #dev channel, but it’s not just virtual: we make sure we regularly get to see each other in real life too. Twice a year we fly the whole engineering team together to a different location in Europe, and at least once a year we join up with the rest of the company so we can spend some time together with the other departments.

      What does working at Silverfin look like?

      We work in nimble teams around 5 people in size, with each team taking ownership of a specific set of features of the application. Teams are responsible for a full slice across the stack, so both the backend as well as the frontend of each part is maintained by the same people.

      You’ll be supported by our UI designer who develops and maintains HTML and CSS components into a reusable UI-framework, and even builds Vue.js prototypes where necessary, handling compatibility problems with different browsers for you, and making sure everything is responsive as well.

      Our ops team ensures things run smoothly, deploys happen correctly, and will work with you when issues should arise. We’re enthusiastic followers of the devops mindset, which means ops and developers work together to solve problems, and empower each-other to be self-sufficient, instead of throwing problems over the wall to the “other side”.

      Our stack is Vue.js and vanilla JS with a sprinkling of jQuery on the frontend and an up-to-date Rails monolith on the backend. We use PostgreSQL and Redis for persistence and caching, and everything is running on a Kubernetes cluster in Google Cloud. Our daily tools include GitLab, Quip and Slack, with Zoom as our remote conferencing tool of choice.

      No code gets deployed without a code-review by a peer and testing is a must. Our pipeline automates deployment when the suite is green, and deploys happen dozens of times a day. Each team is currently doing Kanban, but they’re free to follow whatever process suits them best. There are regular retros held to work towards continuous improvement.

      Software for accountants is not considered to be very exciting, but we have our fair share of technical challenges. To give you a sense of scale: our database exceeds 7TB*, and our largest table recently crossed the 10 billion row mark. We interface with more than 30 different external APIs, and provide third parties an API of our own.

      *: Our ops team noted that this actually isn’t that hard to achieve if you’re just indexing everything, but it still sounds impressive, right?

      What does your future look like?

      Personal growth is key to staying motivated. At Silverfin you don’t need to move to management in order to get promoted. We see the individual contributor track and the management track as two different growth paths which every engineer can follow and switch between. You can be promoted, including pay raises, as a contributor just like as a manager.

      Everyone has a €1000 yearly budget to spend on conferences, courses, workshops or other training to improve their skills and level up. This also includes accommodation, travel costs. If the conference is on a workday you’ll get paid like any normal day. Silverfin colleagues regularly visit conferences across the world. Are you going to Euruko this year? Come say hi!

      We’re looking to hire a lot of new colleagues, and by the end of the year we’d like to have a couple of more teams. Each new team would also need a new teamlead, and we prefer to promote from within the engineering team. This means if you’d like to step onto the management track, there will be plenty of opportunities to do so in the near future. We pro-actively keep track of who would be interested, and provide feedback and learning opportunities to work towards such a goal.

      What are we looking for?
      • You’re experienced in both Ruby and Rails, and also understand where the boundaries lie between them. You can code in Ruby without any of Rails’ training wheels if necessary.
      • You’re up for mentoring coworkers and can give in-depth, productive feedback during code reviews. While you appreciate the small stuff, you recognize bikeshedding and can avoid its pitfalls.
      • You code with reason and can justify the important decisions you made during development.
      • You can communicate clearly in English, both written and verbally.
      • You know and can apply best practices when relevant. That means the usual like version control, testing, and refactoring; but also higher level concepts such as good object oriented design.
      • You're aware of the trade-offs involved in proper engineering and can make balanced business decisions, keeping in mind all the stakeholders of the project.
      • You’ve got opinions on code design and you can discuss them, but you’re professional enough to not let those opinions get in the way of a consensus if necessary.
      What can we offer you?
      • Actual, proper work-life balance
      • Choose your own working hours and work 100% remotely
      • Personal growth training and opportunities
      • Join a distributed remote-first engineering team with 25 colleagues in 14 different countries
      • A refreshing work environment with professional, friendly and welcoming colleagues
      • A €1000 yearly budget for conferences, courses, workshops or other expenses that will improve your skills
      Requirements
      • You have at least 4 years of experience working with Ruby, or 2 years of experience with Ruby and 4 years in other languages.
      • You get Rails
      • Your work hours have some overlap with EU business hours (we require your local timezone to be within CET +/- 3h)
      Nice to have’s

      These would be nice but are definitely not necessary. Don’t worry if none of the following applies to you.

      • Experience as a remote worker in a fully remote team
      • Experience with Javascript (ES6) and frontend frameworks
      • Experience working with large datasets and the problems they bring
      • Experience in Fintech
      • Accounting knowledge
      Interested?
    • 4 weeks ago

      Phreesia is looking for a Salesforce Architect to join our growing team!

      As the Salesforce Architect you will be part of a team delivering creative, sophisticated, and challenging applications on the Salesforce.com platform. You will be a critical part of a functional project team responsible for owning and executing delivery of custom solutions that are uniquely tailored to our business needs.

      Our solutions utilize deeply technical aspects of all areas of the Salesforce.com platform, and require the highest quality implementations built for scale, efficiency, and a great user experience. You will work with a Project Manager on the Business Systems Team to understand the business needs/detailed requirements and will be responsible for designing a robust solution to meet those needs. The Salesforce Architect is ultimately responsible for the technical excellence of any project that they are on as well as the overall health of our Salesforce instances.

      What you'll do:

      • Responsible for developing in Apex, Lightning, Visualforce, and other technologies
      • Leading technical design sessions with our SF Admin Team and writing technical design documents.
      • Technical leadership, setting best practices including integration and application development, deployment, testing and iterative refinement
      • Design and develop integrations between applications and other systems as may be required
      • Responsible for providing hands on expert level assistance to our Admins and Developers for technical issues.

      What you'll bring:

      • BA/BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience is preferred.
      • Preferred Salesforce certifications: Technical Architect, System Architect or Application Architect
      • 5+ years progressive experience building on and supporting the Salesforce.com platform
      • Solid understanding of and detailed experience with Salesforce.com architecture and APIs
      • Ability to be highly productive, both working alone and in close collaboration within a team, able to multi-process and thrive in a fast-paced, sometimes unpredictable—but always fun and engaging environment
      • Experience completing implementation projects requiring integration to legacy systems using Salesforce APIs.
      • Experience completing implementation projects requiring original code development
      • Ability to quickly acquire new technical expertise both within the SFDC platform and in related technologies
      • Strong understanding of relational databases structure and functionality

      Nice to have:

      • Technical project management experience
      • Experience developing mobile, hybrid, and/or native iOS applications
      • Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integration technologies.
      • FinServ, Health Care or other industry experience

      Who we are:

      At Phreesia, we’re committed to helping healthcare organizations succeed in a fast-changing landscape—and we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing and enhance clinical care.

      Basically, what you do here matters, and hard work does not go unnoticed. Not only does Phreesia care about our clients, we also care about our employees. In fact, we’re a three-time winner of Modern Healthcare magazine’s Best Places to Work in Healthcare award. If you’re interested in consistent feedback and recognition, defined career paths, and the opportunity to work with driven and engaged colleagues in a dynamic industry, this may be the right opportunity for you. 

      Benefits and Perks:

      • Variety of health plan options, dental/ vision coverage, and short/long-term and life insurance plans
      • 401(k) savings plan
      • Unlimited vacation
      • Unlimited snacks and drinks in our offices
      • Mobile phone stipends, monthly subway pass reimbursement and fitness reimbursement
      • 100% paid maternity leave to our U.S. employees
      • Tuition and certification reimbursement, as well as other professional development opportunities


      Phreesia is proud to be an equal opportunity employer.

      Phreesia would like to thank all applicants for submitting their resume. However only applicants selected to be interviewed will be contacted.

    • 4 weeks ago

      We are the company behind WordPress.com, Jetpack, and WooCommerce.  We’re looking for an Analytics Engineer / Developer to join our data team.As the data landscape evolves, so do our rolesAs an Analytics Engineer you will:

      • Create data pipelines and reports that deliver actionable insights to our product and business teams.
      • Always be raising data quality. That includes auditing sources, documenting issues, driving resolutions together with other teams, and implementing well-documented, performant, and tested transformations.
      • Perform ad hoc analyses to better understand customer behavior, needs, and individual test results.
      • Develop Looker models and dashboards.
      • Partner with analysts and developers to increase data accessibility across the organization.

      Communication with and empathy for our colleagues is a key part of this job – curiosity about the puzzles they face is a requirement. Data can be unruly: you’ll need to be prepared to face uncertainty and provide your best guess sometimes – our work is as much about cleaning and testing the legacy pipeline as it is about creating excellent reporting and solving business problems.

      We’d love to hear from you if:

      • You’re fluent in SQL: window functions and CTEs are part of our daily work.
      • You’re familiar with Java, Python, PHP, or another scripting language.
      • You have used a data flow scheduling system like Airflow or dbt.
      • You have experience with a business intelligence platform: we use Looker and strongly prefer experience with that platform, but other platforms and a willingness to learn can go a long way.
      • You have experience working across teams to deliver analytics solutions and are familiar with common metrics of a software as a service (SaaS) business.
      • You have excellent verbal and written communication skills in English.
      • You’re able to communicate clearly with and about data to technical and non-technical stakeholders.
      • You’re highly collaborative and experienced in working with business owners, executives, developers, and creatives to discuss data, strategy, and tests.

      Curious about who we are and what we work on? Read our blog!

      Like all positions at Automattic, you’ll work remotely, and can be based wherever you live. It’s not a requirement that you live in or relocate to the Bay Area to do this job. Automattic has more than a dozen full-time global nomads!

      About Automattic

      We are the people behind WordPress.com, WooCommerce, Jetpack, Simplenote, Longreads, VaultPress, Akismet, Gravatar, Crowdsignal, Cloudup, and more. We believe in making the web a better place.

      We’re a distributed company with more than 900 Automatticians in 65+ countries speaking 75+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

      We believe in Open Source and the vast majority of our work is available under the GPL.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      How to Apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      Want to increase your chances of standing out? Include answers to these questions in your cover letter:

      • Tell us how the Analytics Engineer role fits into an Analytics organization, and how your experience and skills qualify you to play that role.
      • What would you like to be working on in 2021?
      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • Thought Industries (US - East Coast)
      1 month ago

      As our US east-coast based Site Reliability Engineer with solid coding skills you will be working with our Development team to ensure the availability, reliability, scalability, and performance of our platform’s automated cloud infrastructure. You will be part of a larger, distributed team that is focused on improving the business of learning in the cloud environment.

      As part of our SRE team, you will:

      • Work with SRE team and other developers to code, build, maintain, and monitor core pieces of infrastructure.

      • Take part in migrating data and other platform-related tasks (via automation when possible).

      • Work with our wider product team to meet new platform needs.

      • Take part in on-call rotation, responding to alerts and handling platform outages (particularly during EST hours).

      As an SRE Engineer, you:

      • Understand the requirements and challenges of hosting applications in the cloud

      • Understand the flow of a web request through a cloud application stack

      • Are mindful of risk-management and testing new production changes thoroughly

      • Feel the need to automate your problems away

      As an Engineer, you:

      • Communicate and collaborate well in a distributed team

      • Take a pragmatic and thoughtful approach to solving problems

      • Are a self-starter who can take a challenging task and run with it

      • Care about the quality of your work

      • Have empathy for your users and team

      • Enjoy learning new skills and building solutions to difficult problems

      Our Ideal Candidate:

      • 2+ years of engineering experience

      • Experienced in building, managing, monitoring, testing and optimizing a production cloud application.

      • Confident in their overall coding & application development skills

      • Fluent with one scripting language (ideally python, bash)

      • Has working experience with Node.js

      • Experienced with container-based deployment (e.g. K8s)

      • Experienced with AWS and its various offerings

      • Experienced with at least one flavor of linux and its setup and maintenance

      • Experienced with maintaining a production application across multiple regions

      The company

      Thought Industries is a startup in the Online Learning space. We enable training and software companies to launch and monetize external learning programs — think Shopify meets Udemy/Coursera.

      We are a growing, well-funded technology company, with a talented team and a clear vision. This is a unique opportunity to take a lead role at an exciting SaaS software company with a robust cloud-based platform. We hire talented people who are self-motivated and team orientated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

      To apply: Please submit your cover letter explaining what kind of role you are looking for and why Thought Industries specifically interests you along with your resume.

    • 1 month ago

      Taxa Network is a privacy-preserving, computationally powerful, highly developable, blockchain agnostic layer-2 infrastructure. By leveraging state-of-the-art trustless technologies, Taxa aims at becoming the universal business logic layer of the blockchain infrastructure, serving the unique needs in DeFi, gaming, supply chain, security and more, and enabling killer apps of Web 3.0 to develop and thrive.

      Usability, developability, inclusivity, and reliability are amongst our core values since Day 1. We care about the work we do. We experiment with new ideas and technologies, put the right processes and tools in place to make developers happy and efficient, and sponsor tech talks and coaching sessions to empower everyone to become their best.

      Position Description

      We are looking for an experienced Software Engineer to work on the SDK and service framework part of Taxas tech framework. The ideal candidate should have experience Python service applications and SDKs, and feel comfortable working on new technologies in a fast-paced startup environment.

      Job Duties and Responsibilities:

      • Design and build a Python frameworks for the Trustless Service(tService), serving the developers on Taxa Networks
      • Design and build software development kits (SDKs) and other tooling for developers using Taxa Network's APIs in the Python ecosystem.
      • Interact with our customers through Github, responding to issues and reviewing pull requests
      • Participate in software design and code review for all libraries that the team creates
      • Implement holistic testing strategies to assert we're delivering a good developer experience, including unit, integration, and end-to-end tests
      • Write documentation for the libraries that we create.

      Benefits

      What We Offer:

      • Competitive compensation;
      • Flexibility of working from anywhere you want to;
      • Opportunity to make an impact to the fast evolving Web 3.0;
      • Work with the best minds in research, development, business, and marketing worldwide.

      Taxa is proud to be an equal opportunity workplace. We embrace difference, celebrate it, and thrive on it for the sustainable benefit of our team, products, and the entire community.

    See 11 more Software Development jobs
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    • There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform. By 2025, we aim to place 1M students per year in the workforce.

      At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us.

      We’re expanding our proactive Employer Success Team to help us proactively manage our client relationships with our growing number of enterprise and B2B clients. We take Employer Success seriously at OpenClassrooms. Our Employer Success team is dedicated to going above and beyond for our B2B clients day in and day out. We are looking for an individual with exceptional customer service skills to deliver world-class service to all of our International clients and ensure they achieve their educational goals on our platform. You are a customer success guru, you love interacting with people and solving tricky problems. You’re independent and autonomous: you can make things happen without someone saying so. 'Continuous Improvement' is second nature to you as you obsess over details and persist to make things just 'perfect' for our students. If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.

      REPORTING LINE

      Reports to the Director, Employer Success

      RESPONSIBILITIES

      In this role, you will:

      By 2025, we expect to place 1M students per year into the workforce. Customer Success is essential to our growth, it’s who we are. OpenClassrooms is a small, fast-growing, and globally distributed company, so you’ll likely get to work on many projects across the organization. That said, here are some things you’ll probably do:

      Manage from end-to-end our client relationships, including employer onboarding, regular status updates on the program progress and any escalation process with customers.

      • Manage the relationship with all client contacts at the Employer level, including the HR sponsors and stakeholders, and serve as a strategic advisor to our B2B clients to ensure the success of our program service delivery
      • Build scalable processes and dedicated tools to provide a premium Employer Journey for all our International clients
      • Build and maintain Internal Dashboards to provide KPI of our B2B Programs to OC organization.
      • Make sure OC complies with all contractual requirements related to our programs (onboarding/notifications), and keep OC processes aligned with the ISO certification guidelines
      • Work with OC Business Development Team to make sure our partnerships align with business and market needs
      • Build and manage engagement programs that delight customers, secure customer satisfaction and loyalty, driving high renewal rates and low churn while influencing up-sell
      • Contribute to creating a unique, modern, and relevant tone of voice to interact with OpenClassrooms’ customers
      • Route specific queries to other departments when appropriate. You should be comfortable discussing product capabilities and being the employer’ voice internally
      • Organize, analyze, and escalate employer feedback to help our Product Team improve our educational platform
      • Experiment through iterations with a continuous improvement mindset in order to improve our internal processes and create efficiencies
        • When it comes to process creation, we go by what we call 'the golden cycle': Discover (do it yourself manually), standardize (make sure the process is manually replicable), actually processize (document in writing on our internal Wiki, Notion. so), and automate (with SaaS tools and technical developments)
      • Excellent oral and written communication skills
      • A love and natural affinity for service and customer satisfaction. You’re naturally empathetic and able to communicate in ways that empower, not belittle.
      • Creative problem-solving skills.
      • Ability to work autonomously: you can work several hours with minimal supervision.
      • Comfortable taking initiatives and making decisions on your own.
      • Flexible and adaptable to work in an extremely fast-changing environment. Your job duties will change and evolve constantly.
      • Strong time management and prioritization skills. You can multitask like no one else.
      • Desire to work in a performance-focused, KPI-oriented team and in a transparent environment.
      • A strong wish to give and receive feedback frequently in a nonaggressive fashion and regardless of seniority or rank.
      • Advanced MS Excel skills (you OWN Pivot Tables, maybe even Excel Macros).
      • Data analysis skills to review, understand and act on internal reports.
      • High level of comfort with SaaS tools and platforms. You can ease your way through virtually any online tool within minutes.
      • A true passion for education coupled with acute business acumen. You can align with both mission and revenue goals.
      • Common sense!
      • We work when our customers need us so you need to be able to work on a set schedule.
      • Bonus Points if you geek out on: Automation (Excel, Zapier, etc.), CRM tools,

      DESIRED EDUCATION & EXPERIENCE

      • Bachelor’s or Master’s level of education
      • 5 to 10 years of overall professional experience
      • 3+ years of experience in a customer success role with KPI’s
      • 2+ years of experience working at a SaaS provider
      • 2+ years of experience working in Education provider or 2+ years of experience working with Human Resources departments, Learning & Development departments, or in the staffing industry (staffing agency, headhunting, etc.)
      • This is a remote position (preferred east coast time zone) with travel to Paris every quarter or so and an onboarding period of 1 to 3 months onsite. Remote experience is a must
      • Great empathy and ability to remain calm
      • Native English
      • Experience with ticketing tools (Zendesk, Freshdesk, HelpScout, etc.), and experience with our tech stack preferred (Slack, Zendesk, Zapier, G-Suite, AirCall, Asana, etc.)

      HIRING PROCESS

      The journey starts with a phone interview and a meeting with the Hiring Manager. Then we plan face to face meetings with:

      • Director, Employer Success
      • VP, Employer Success, and VP, Mentorship
      • and a few other people from teams across the organization (Peers and HR).
      • You will be asked to perform a short test.
      • You will be asked to provide us with 3 professional references.

      Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms

      WHAT WE OFFER to our US EMPLOYEES
      - Very competitive salary and commission
      - Three months onboarding in our Paris headquarters
      - 100 % Health Insurance (dental and vision) + family covered at 75 %
      - 401K Plan
      - Generous parental and family Leave
      - 20 days of paid time off + additional vacations and 5 sick days
      - A work environment and a strong culture built on agility, respect and high quality

    • Here at Livestorm, we're building what we consider to be the future of B2B video solutions.


      As part of the customer care team, you will join a crew of product experts willing to give great support and help customers in their day to day usage of Livestorm. You'll be the proxy between our customers and the product team.


      We're a startup based in Paris, but we have a strong international presence and provide care to customers all over the world 🌏


      Our ideal teammate should be able to demonstrate good decision making, autonomy with excellent attention to detail.


      Mission

      • Help US timezone (8AM-5PM PST) customers successfully use Livestorm
      • Respond quickly to customer questions and requests through live chat and email
      • Troubleshoot and help debug product features
      • Improve our documentation (written and videos)
      • Come up with new content ideas or processes to help customers
      • Provide detailed and accurate product feedback to the team

      We are looking for:

      • 2+ years of experience in Customer Support or a client-facing role in SaaS/tech industry
      • Fluent, ideally native, in English (both written and spoken)
      • French skills would be a great advantage
      • Previous experience with Intercom or another live chat/support software
      • Excellent customer service and problem-solving skills
      • Flexible and agile in adapting to quick changes in a startup environment
      • Always a willingness to go the extra mile to please and delight users
      • Positive minded and team player
      • Excellent writer and communicator
      • Internet savvy with a strong interest in startups

      Benefits

      • Key role in a fast-growing startup with a small team
      • Remote friendly culture
      • State of the art hardware
    • Piktochart (Eastern Time Zone (UTC-4))
      1 week ago

      At Piktochart, we strive to make our users’ day. We advocate happiness and delight, and we want you to be a part of our team to help make users happy! This is not a typical Customer Support role where you’re answering tickets and phone calls only. As a SAAS product, we conduct conversations with our users, analyze them and channel the feedback back to the product and the company so that we’re truly building customer-centric and forward products! If you care about helping users and making an impact in the visual communication space, please apply.

       

      Your mission :

      • Help incoming customer conversations to ensure they have the best experience possible (teammates tend to help 60+ customers/send minimum 80+ emails and 10 chats per day) and adhering to our QA standards and company policies.
      • Provide excellence customer experience with a high productivity level, quick first response time and short average handle time.
      • Building relationships and engaging customers by going the extra mile to provide the best possible response.
      • Identifying the customers' needs, clarify information, research each issue and provide solutions and/or alternatives, while providing the best value and empathy towards the user.
      • Gather valuable customer feedback by conducting short user interviews, understanding customer pain points and forward to the Product Team.
      • Perform logical troubleshooting. Accurately document troubleshooting steps for developers to troubleshoot and confirm resolution of reported issues.
      • Writing documentation to help users help themselves (all the documentation on our Help Center is written and maintained by our Support Team).
      • Contribute towards the improvement of Piktochart’s support system through ad-hoc projects such as revamping the FAQ section, revising tags, updating Customer Playbook etc.
      • Receptive to giving and receiving candid feedback in order to improve individual and team goals

       

      You offer:

      • An outstanding command of the English Language - written and spoken.
      • A high degree of initiative, courtesy and professionalism to resolve most customer issues on first contact. 
      • A resourceful, quick and agile learner, quick-thinking and empathetic attitude.
      • Adapt to quickly to changing priorities and customer needs.
      • Ability to prioritize tasks and incoming requests accordingly.
      • Ability to analyze the situation and make the best possible decision to resolve problems, typically related to assigned workload. 
      • A flexible mindset towards 24x7 operations (Shift work may be required).
      • Clear and efficient communication including an out-of-this-world level of friendliness, politeness, patience, and professionalism. You do whatever it takes to delight customers!
      • Being able to work autonomously.
      • 1-3 years of experience in Media/Tech supporting SaaS Applications. 

      Nice to have :

      • Some experience working within tight KPIs (Key Performance Indicators).
      • Writing/web content creation experience (a plus).

       

      Working Time
      •  8:00pm-4:00am (GMT +8)

       

      Who are we?

      We are transforming the visual storytelling space by delivering an effortless user experience in creating beautiful, professional grade visuals. By pushing the limits of what’s possible in technology and taking time to understand our users, Piktochart has empowered over 15 million users worldwide to visually communicate in ways that were not possible before!

      The team that is behind Piktochart consists of 14 nationalities spread across 8 countries. Pair programming, mentorship, code reviews and group learning all form part of our daily lives and we consider it a privilege to continuously learn. The HOPEFUL values define our culture and inform our actions and decisions.

       

    • This role is remote, based in the US.

      Responsibilities
      • Develop and implement lifecycle processes, policies, and metrics to support customer outcomes and business growth, assisting to define appropriate touch points (i.e., human-led and digital) throughout the customer journey (pre and post initial sale)
      • Develop methods, processes, systems, and tools to support our customers in each segment: enterprise, mid-market, and SMB
      • Create and coordinate key reporting for GitLab leadership team, partnering with the Analyst team to provide reporting on customer adoption, sentiment, advocacy, and business results (i.e., forecasts, renewals, expansions, churn)
      • Curate content and playbooks to allow the team to more efficiently and consistently deliver customer outcomes
      • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
      • Collaborate with Customer Success enablement to develop training and enablement to drive efficiency
      • Support the development and rollout of systems and digital tools to improve the team’s effectiveness and efficiency and provide increased customer insights through data, automation, and telemetry
      Requirements
      • BA/BS degree
      • 2 years of Customer Success experience
      • 2 years of relevant experience in program management and/or operations
      • Experience with Customer Success Management systems (e.g., Gainsight/Totango/Client Success/etc., digital marketing tools)
      • Experience with support and/or professional services a plus
      • Strong analytical ability and able to prioritize multiple projects
      • Salesforce experience and knowledge of enterprise SaaS tools
      • Excellent problem solving, project management, interpersonal and organizational skills
      • SaaS and B2B experience preferred
      • Interest in GitLab, and open source software
      • You share our values and work in accordance with those values.
      • Ability to use GitLab
      • Experience with agile/DevOps and/or SDLC process and/or tools is a plus
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

      Remote-East
    • Prezly is growing! We are hiring a Customer Support Manager to offer awesome support to our customers.  Everyone in the team has 1 client day per week to ensure we understand the challenges of our customers. This has the positive side effect that we all know the product inside out and a 20 person pool of people helping our clients. Engineers fix bugs during those days, marketing people update documentation, designers add visuals to the knowledge base etc..

      We're looking for a person that is a customer support person first, additionally writes documentation, improves processes and teaches the team to do better support. 

      Prezly aims to be the go-to software solution for PR and communications professionals, giving them the power to manage their contacts, publish news, and pitch stories all from one place. We have strong opinions on why people should care, but we need help driving the right audience to our website. This role will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference to our business – and the industry. 

      You will need to be able to work independently and remote. That being said we already have a functioning remote team in place and the right tools to make you an essential part of it. 

      You’re good at:

      • Helping customers with their issues, or find workarounds

      • Train the rest of the team to do improve their support efforts

      • Working closely with the product team on customer feedback/bugs

      • Handling upsells and renewals 

      • Onboarding and training new clients 

      Extra awesome:

      • You love inspiring others with enthusiasm

      • You have a “never say never” attitude

      • You have experience working at a SaaS company

      What you’ll need

      • At least 5 years’ experience in similar roles

      • A good mindset for understanding customer needs 

      • Attention to detail, excellent organisational skills, and good time-management skills

      • Excellent communication skills with high energy and a positive attitude

      Why join us

      • Competitive salary

      • Great tools: At Prezly you’ll get to choose your own gear and tools.

      • Flexible hours: There’s a life outside of work. That’s why our distributed team works from where they want when they want. And they get tons of work done.

      • Unlimited vacation time: We evaluate on value, not on time spent behind desks. Employees can take as many holidays as they need. This way they bring their A-game to the job.

      • Visits to Leuven: A few times per year the entire team gets together in the office in Leuven, the world’s capital of beer. We’ll fly you in so you can have fun with the team.

    • GitBook is a moderndocumentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.
      GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an important next product step to redefine "core team work" and we're looking for our first Customer Success person to join our team and help us continuously develop users' satisfaction.
      As a Customer Success Manager, and being our first Customer Success person, you will play a major part in determining our customer success strategy

      🙌 What will you be doing ?

      Your role as a Customer Success Manager will be to create strong and long lasting relationships with our users to perfectly understand their business objectives, their operational constraints and guide them in the short, medium and long term to maximise the value created for them through their use of GitBook.
      On a daily basis you will : 
      - be the primary contact of all users (self-served and sales-served) as soon as sales negotiation is done to act as a trusted advisor by facilitating their on-boarding and optimising product's value in their eyes. 
      - groom and grow users' accounts to make sure they get value from their GitBook usage and stay happy and renew their yearly/monthly contract. 
      - be able to generate new sales opportunities by navigating the organisation to up-sell more usages to different teams, thanks to your deep knowledge of each account.
      - be the voice of our users internally : you will work with our entire Product and Go-to-Market teams by highlighting feedbacks from customers and make sure these are visible to the whole team in order to align our roadmap (business and product). 

      As you may have understood everything (or almost everything) is to be done so you will have a great opportunity to develop new ways to increase customers' satisfaction and influence a customer-centric dynamic through the entire GitBook team. You will help us establish best practices in terms of Customer Success.

      ​🎯 What do you need to succeed ?
      • your amazing communication skills in English both written and spoken
      • your high level of enthusiasm and proactivity when it comes to create relationship with users
      • your expertise on Customer Success strategies and methods as you have previous experience(s) working as a first Customer Success person building process, funnel and tools or as a second Customer Success person helping to set-up and build process and willing to build it yourself
      • your capacity to engage with the entire team to help drive product strategy and business strategy
      • your knowledge of our market as you have previous experience(s) working on B2B environment, ideally SaaS (but not mandatory)
      • your ability to deal with several subjects at a time as you have the experience of managing a portfolio of about 100 accounts 
      You will be an addition to our culture as :
      • you always Ambition (Aim Higher) the next step of your work, whether it’s building a feature, improving a team process, etc.
      • you have a deep sense of Ownership (Take control & Own it) as when you observe a problem, you don’t wait for someone to fix it, but you take the responsibility of fixing it.
      • you have a sense of Accountability (Be accountable to results) as you are focused on outcomes (not on efforts).
      • you Care (Give a shit) and empathises with customers as you take the time to understand their frustrations, needs, and root-problems. Which also proxy to the team as you help them achieve and learn; to better serve our mission.
      • you are able to Train (Grow yourself) as, when facing an unknown challenge, you learn from it to create leverage for the team.
      • you are Genuine (Say it and accept it) as you are candid, respectful and transparent in your communication.
      • you are a Team player (Leverage the team) as you acknowledge that leveraging the team and different skills enables to create an outcome that's bigger than the sum of it's part.
      • you are an Architect (Plan & Build) as you value building long-term solutions beyond simple day-to-day execution. You start new projects breadth-first, solve the broad easy problems first and then dive into the details. 
      You will also appreciate :
      • 🏥 ​health insurance
      • ​🍽 ​​lunch voucher thanks to Lunchr card (around 9e/day)
      • ​​🚊 refund of your public transport subscriptions up to 50%
      • ​💪 to have an impact by building a product that helps thousands of teams and users around the world
      • ​🚀 to move fast and learn in the challenging environment of a fast-growing startup
      • ​🛋 to work remotely whenever you want to
      • ​🏡 to enjoy our offices in the center of Lyon whenever you want to as well
      • ​🍫 to gather with the entire GitBook's team to share lunches and sweet breaks as we love food
      • ​⚽ to (sometimes) practice sports with GitBook's team
      • ​😎 to work with "the coolest team on earth" !
      • ​🏄 to go on team off-sites twice a year (summer and winter)
      ✨ What's next ?

      1. First, you need to send us your application to express your interest and we will review it (of course we'll get back at you whatever the decision)🙂
      2. As the next step, our Talent Manager will call you so the both of you will be able to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
      3. Then you will have a call with the Hiring Manager to deep dive into day-to-day, on-the-job skills etc.
      4. We will give you a Use Case to work on so you'll have a better understanding of your potential day-to-day challenges at GitBook and it will be a perfect starting point for the next step
      5. Meeting with two members of our Go to Market Team to share about role specifics such as required skills, knowledge, abilities as well as working environment, day-to-day life...
      6. Finally, you will have the opportunity to meet with the entire team to determine if we would like to work together on a daily basis and share drink/lunches after work. 
    • The Customer Support team is looking for a remote (work-from-home), self-starting all-star who can be a coach to to our customer base to ensure they’re finding success with Apollo.

      Apollo is a wired-for-remote team headquartered in San Francisco, California with 50%+ of the team working from around the world. This role is 100% remote (work-from-home)

      About the Role
      We’re looking for a Customer Support Specialist to be a core contributor to building a world-class support organization. Our ideal candidate is someone who truly cares about client success, could quickly grow into a leadership role, is technically savvy, and has experience teaching and troubleshooting software.

      The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. As a Customer Support Specialist, you’ll also help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform.

      Responsibilities:
      - Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.- Understand the Apollo product and databases better than anyone else in the world.
      - Manage and effectively resolve customer support requests using email, chat, and phone.
      - Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
      - Contribute to our internal and external knowledge base by creating help center content for employees and customers.
      - Go above and beyond your job description to ensure our customers love us!
      - Help define our customer experience and build a world-class support organization.

      Requirements
      - Excellent English communication skills (fluent or native)
      - 2+ years of experience in customer support, customer success, sales, engineering, product management, or similar
      - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
      - Strong analytical, troubleshooting, and problem solving skills
      - A desire to work closely with customers in sometimes tough situations
      - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
      You pride yourself on being patient, a problem solver, ambitious, proactive/assertive, and dependable to follow through.
      Empathetic to customer needs, work to understand the questions that customers ask
 and why.
      Your friends would describe you as vivacious, strategic, empathetic, and dependable.
      Be hungry and quick to learn.
      Excellent written and verbal communication skills, Able to explain concepts clearly and concisely
.

      Opportunities to Progress in your Career
      Apollo is a Y-Combinator backed startup at the forefront of Silicon Valley/B2B SaaS best practices. Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded. Our team is laser-focused at growing and developing our Customer Support Specialists into our future leaders at Apollo or other Silicon Valley companies. 

      We’re growing the team and scaling how we operate. So, some likely future career moves for you as CS Specialist would be:
      - Senior Customer Support Specialist
      - Customer Success Manager
      - Onboarding Specialist
      - Account Manager
      - Account Executive

      We invest tremendous effort to developing our remote employees's careers; historically, most people on the Customer Support get promoted within 9 months into higher and larger roles and get the opportunity to turbocharge their career.

      About the Company
      Apollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most. We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers. We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital. We're headquartered in San Francisco, CA with a worldwide remote team.
    See 6 more Customer Support / Customer Success jobs
  • Design (5) Design rss feed

    • 5 days ago

      Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast, and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is backed by leading investors, including Accel, Salesforce, and Atlassian. 

      A distributed team means freedom and flexibility: All 40-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar: Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values: As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)
      • Default to action (Processes are great; bureaucracy isn't!)
      • Focus on the process (See? Great.)
      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)
      • Pay attention to details (Our customers count on us!)
      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We’re looking for a Product Designer to ‘own’ design who is excited about the opportunity of building Process Street from the ground up. You should have a strong portfolio of professional design projects that focus on simple UI and intuitive UX.

      What You’ll Do

      • Promote and deliver exceptional user experience design from discovery to delivery
      • Design and deliver wireframes, user journeys, hi-fidelity mockups and prototypes optimized for web and mobile interfaces
      • Conduct user interviews, usability testing, and analysis
      • Contribute to and help maintain our design system
      • Partner with our engineers, product managers, and stakeholders to oversee user experience for features from conception to launch

      About You

      • You should have a portfolio showing UX problem solving and great visual designs
      • Must demonstrate a clean, simple design aesthetic coupled with a passion for pixel perfection and usability
      • Ability to thoughtfully present and defend your designs and to communicate complex processes
      • You jump in and learn what you don’t know
      • You thrive in fast-paced environments and know how to switch hats and fill in the blanks when needed
      • Excellent communicator who can clearly articulate design decisions from the user’s perspective, while backing it up with research and data
      • Excellent verbal and written communication skills in English

      What You’ll Bring

      • 2+ years of commercial experience in UX/UI Design
      • Experience in using UX design best practices to design solutions and an understanding of mobile and responsive design 
      • Expertise in standard UX software such as Sketch and Invision
      • Experience designing digital apps and systems; you have helped ship products before, ideally in the SaaS/B2B space

      Bonus Points For 

      • Design systems experience
      • Working knowledge of HTML5/CSS3 and ability to communicate with engineers when handing off designs 
      • UI interactions with just-right animations and transitions
      • Data visualization, dashboards, and reporting
      • An understanding of Business Process Management and Workflow automation

      Diverse Teams Build Better Products

      Legally, we need you to know this: 

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • About Us

      Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

      Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

      At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

      The Role

      We are looking for a Director of Product Design to help take the visual language and user experience within our SaaS application to the next level. In this role, you will lead the Product Design vision and team. You will be responsible for designing new product functionality that is intuitive and accessible, solving UX challenges that include incorporating data science into marketing workflows and build data products for non-technical users. You will collaborate with Product Management and Engineering to improve current UI components, define user workflows, build new layouts, and oversee the visual language of our product. Through user research, experience maps, and the creation of wireframes and mockups you will guide what the user sees throughout the product development process.

      What You'll Do
      • Lead a team of phenomenal Product Designers
      • Build product design principles and implement them across the application and brand
      • Reason about the user experience across the platform and champion initiatives that will drive excellence in the product
      • Build visual concepts to communicate ideas and explore potential implementations of a capability
      • Define the user experience and behavior of UI elements in detail
      • Iterate on mockups, images, and design workflows for new and existing application components
      • Collaborate with members of the Product and Engineering teams to implement the vision for features within our platform
      • Develop design concepts for new and existing pages on our marketing websites
      • Conduct user interviews to discover needs, validate hypotheses, and conduct user testing
      Qualifications
      • 2+ years leading a team of product designs / UX designers / UI designers
      • 3+ years crafting user interfaces for SaaS web applications on desktop devices
      • 4+ years of experience within Product Design as a function
      • Experience crafting and working with design systems
      • Familiarity with CSS, JavaScript, and other web design tooling
      • Solid knowledge of UX standard methodologies and user-centered design methodologies
      • Solid understanding of typography, layout, color, and advanced design principles
      • Familiarity with standard methodologies for conducting user research and testing

      Visa sponsorship for this role is currently not available.

      Diversity

      We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

    • 1 month ago

      Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast, and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is a venture-backed startup and an AngelPad alum (the #1 Accelerator in the US).

      A distributed team means freedom and flexibility** :** All 40-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar** :** Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values** :** As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)

      • Default to action (Processes are great; bureaucracy isn't!)

      • Focus on the process (See? Great.)

      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)

      • Pay attention to details (Our customers count on us!)

      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We’re looking for a Product Designer to ‘own’ design who is excited about the opportunity of building Process Street from the ground up. You should have a strong portfolio of professional design projects that focus on simple UI and intuitive UX.

      What You’ll Do

      • Promote and deliver exceptional user experience design from discovery to delivery

      • Design and deliver wireframes, user journeys, hi-fidelity mockups and prototypes optimized for web and mobile interfaces

      • Conduct user interviews, usability testing, and analysis

      • Contribute to and help maintain our design system

      • Partner with our engineers, product managers, and stakeholders to oversee user experience for features from conception to launch

      About You

      • You should have a portfolio showing UX problem solving and great visual designs

      • Must demonstrate a clean, simple design aesthetic coupled with a passion for pixel perfection and usability

      • Ability to thoughtfully present and defend your designs and to communicate complex processes

      • You jump in and learn what you don’t know

      • You thrive in fast-paced environments and know how to switch hats and fill in the blanks when needed

      • Excellent communicator who can clearly articulate design decisions from the user’s perspective, while backing it up with research and data

      • Excellent verbal and written communication skills in English

      What You’ll Bring

      • 2+ years of commercial experience in UX/UI Design

      • Experience in using UX design best practices to design solutions and an understanding of mobile and responsive design

      • Expertise in standard UX software such as Sketch and Invision

      • Experience designing digital apps and systems; you have helped ship products before, ideally in the SaaS/B2B space

      Bonus Points For

      • Design systems experience

      • Working knowledge of HTML5/CSS3 and ability to communicate with engineers when handing off designs

      • UI interactions with just-right animations and transitions

      • Data visualization, dashboards, and reporting

      • An understanding of Business Process Management and Workflow automation

      Diverse Teams Build Better Products

      *Legally, we need you to know this: *

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • SecurityScorecard (US only)
      2 months ago

      Why SecurityScorecard

      SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by nearly 1,000 customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A.

      Headquartered in New York City, we are funded by top investors such as Sequoia Capital, Google Ventures, NGP, Moody’s, Intel, and others. Our vision is to create a new language for companies and their partners to communicate, understand, and improve each other’s security posture.

      About the Role:

      We seek a UX Designer to work on our fastest growing platform tier today, known as Atlas. Atlas is our collaborative security product that streamlines the process of managing and executing cybersecurity assessments and ultimately turbocharges the due diligence process.

      Key Responsibilities:

      • Iterative prototyping and refining designs from low-fi wireframes to beautiful mocks
      • Employ user-centered design methods to develop user interface specifications such as interaction models and workflows
      • Create wireframe layouts for pages that present content and functionality with intuitive clarity and beautiful balance
      • Lead the campaign production process — seeing the idea through the creative process to final sign off and implementation
      • Work closely with our product managers, designers and engineers to define the best way to approach a problem
      • Brainstorm and visualize design concepts

      Experience and Skills:

      • 3-6 years of experience designing end-to-end user workflows in B2B SaaS
      • Ability to adapt to different delivery timeframes & information availability
      • Strong communication skills with engineering team
      • Ability to create phases for their designs
      • Take feedback from users and abstract concept, not limited to the solutions proposed
      • Create compelling stories to convince Devs and Project to work on solutions

      SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    • We're looking for a Design Lead to help us help our clients build incredible teams all over the world.

      Organisations need to find the right people to solve the challenges they're addressing. People need to find the right organisations where they'll thrive in their career. We unite these two parties - leveraging design, software and data to facilitate the interactions that address everyone's needs.

      We're a 'design-led' organisation. We believe most B2B software is (still!) designed for the buyer, not the user - fundamentally, most people just don't engage with B2B software. We're different - investing heavily in design and customer success and going 'above and beyond' to educate, guide and empower our clients. We've recently invested a considerable sum into a re-brand with Focus Lab and are looking for someone to build on top of that foundation, ensuring we win on design for years to come.

      You'll work across our entire 'design ecosystem' - whilst you'll focus on our core product experience, you'll also contribute to our internal tools and all other aspects of the Pinpoint experience, from our clients to our colleagues. You can expect to have a say in all design decisions from new ideas through to iterations of existing functionality and should be just as comfortable reviewing engagement data and talking to end-users as you are in Sketch.

      Key Responsibilities

      Day-to-day, you'll:

      • Work with our product team, reviewing engagement, usage and support data and talking to customers to identify issues / opportunities and then design workflows, mockups and visual solutions to address them.

      • Identify and define new features / concepts and design the end-to-end workflows, mockups and visual solutions required to get those features built and implemented.

      • Take ownership of our design system, expanding our visual language over time, refining existing components and ensuring we adhere to the system as a business.

      • Constantly iterate and improve on our existing work based on feedback from the wider team, end users, your own experience, etc.

      • Contribute to the non-technical aspects of our business - from our marketing content to the office, we want every aspect of the Pinpoint experience to feel 'designed' and not an afterthought - this is as true for our employee experience as it is for our clients.

      Skills, Knowledge & Expertise

      Ideally, you'll:

      • Have prior experience designing digital products (with examples of work you've contributed to in the past).

      • Have an understanding of the entire design process, from identifying the problem through to the design and execution of a solution. 

      • Be comfortable designing mockups / prototypes in a tool of your choice. (We use Sketch, but you can use whatever you'd like).

      • Have a passion for the Software as a Service (SaaS) space and be interested in our industry. There are fantastic designers in every sector, but we'd love you to love this one.

      • Take pride in the 'why' behind your designs. You'll be happy explaining your decision making process and rationale to others.

      • Enjoy learning. We move fast and have big ambitions - the only way we'll achieve them is if the growth trajectory of our people is as fast as the growth trajectory of our business. You'll constantly strive to improve as a designer and will constantly push standards.

      Benefits

      We care deeply about making Pinpoint an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. 

      The specific benefits / perks we offer are continually evolving, but currently include: 

      • Full healthcare coverage for you and your family 

      • Generous personal development budget

      • Top of the line equipment (4K Monitors, Macbook Pro, etc.)

      • Flexible working (choose your hours / days / where you work, within reason)

      • Competitive salary with regular pay reviews

      • Generous option grants

      About Pinpoint

      Pinpoint empowers organizations to build the incredible teams they need to achieve their goals.

      Our online software helps businesses find, assess and hire the best candidates using our suite of intuitive tools.

      We strive to be best in class by empowering our people to challenge, innovate and advance in everything we do. 

      Be a part of an organization that deploys the best working methods used by the world’s leading brands and creates an environment that allows you to get on and accomplish your mission. 

      Do your best work with the tools you need, with support from the best people, in your own time, your way. We succeed together by operating with flexibility, always learning and ever-evolving.

  • Marketing / Sales (26) Marketing / Sales rss feed

    • 3 days ago
      About Rainforest
      Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. We're a truly a global team with a physical footprint in San Francisco, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done. Visit our website, our instagram and our twitter feed to learn more about our company.

      A quick product explainer video can be found here.

      Awards
      - Inc. Best Workplaces 2018
      - Forbes 2017 - The Cloud 100 - World's best cloud companies
      - Great Place to Work Certified 2019

      About this Role
      As our Head of Growth, you will be accountable for growth, revenue, and profitability of our app. Working with other cross-functional teams, you will develop and execute a comprehensive strategic plan to identify and drive activities impacting revenue growth for the company. We've recently adopted a low friction, product-led go-to-market strategy and there are lots of opportunity to orchestrate and automate customer acquisition, expansion, and retention activities. We're looking for someone with both the right experience and enthusiasm to break new ground and help innovate more effective growth strategies with us.

      - Develop a strategic customer acquisition and retention roadmap to hit growth targets and maximize long-term ROI
      - Plan campaigns from idea to results; owning objectives, tools, team, progress, and reporting
      - Own the infrastructure and instrumentation needed for rapid growth; evaluate tools, build models, testing capabilities, KPI dashboards
      - Use analytics, customer data, and predictive scoring to identify high-growth customer segments
      - Create and qualify leads through initiatives including SEM, content marketing, nurture programs, partner marketing, social media, email campaigns, webinars, and other channels
      - Drive continual improvements in lead conversion rates, close rates, and funnel velocity
      - Collaborate to build reports and KPI dashboards to provide visibility into marketing spend
      - Think creatively about new ways to reach customers and increase relevance; execute experiments to prove your hypotheses

      Q&A with the CEO
      View some short clips of our CEO Fred Stevens-Smith talking about this role:

      About You
      Must Haves
      - You're passionate about and experienced in growing SaaS products
      - You have at least 5 years of growth or demand generation experience, preferably with a low touch, product-led SaaS company
      - You've owned KPIs and have been directly responsible for creating and executing plans to drive growth
      - You have prior demonstrated experience and comfort working with cross-functional, high velocity Product teams
      - You have outstanding analytical skills, with preferably a Technical or MBA degree

      Other Differentiators
      - You have experience growing products that sell to developers or other technical audiences
      - You've worked at a fast moving startup
      - You have previously successfully worked in a remote, distributed team

      How we'll reward you
      - Flexible, remote work options
      - Generous vacation time
      - Competitive compensation and stock options
      - Professional development, career coaching, and conference attendance
      - 3 offsites per year: every ~4 months we arrange an offsite for the whole company to get together so we can get to know our colleagues better and understand what we need to do. The location is ever changing, so you will get to see some new places! Our last offsite was in Kuala Lumpur, Malaysia.

      Our Values
      We are intentional about culture, and these are the highest level ways we have come up with to describe how we work and interact.

      😇 No BS, No Ego
      We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.

      🐢 1% better every day
      Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.

      🛠 Own the journey
      We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our tribal journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our tribe’s success.
    • Frontastic (Europe only)
      1 week ago

      Frontastic is looking for a Partner Manager (f/m/*) as full-time employee.

      ABOUT US

      We're a fast-growing startup founded in 2017 to bring APIs into better human interaction. We offer a cloud platform accelerating teams to create mobile-first frontends for the API economy. We're doing this as a 100% remote native company: currently 28 people from 8 countries in Europe (and counting).

      ABOUT THE ROLE

      As Partner Manager you are the connection pillar between our partner community and Frontastic. You will work closely with the executives, the sales departments and developers of existing and potential business partners and agencies in order to generate joint business. You have a background in partner management in the Software as a Service industry and ideally a deep understanding of the E-Commerce industry. You are communicative and love to talk to C-Level and decision-makers of potential partners on equal terms.

      WHAT YOU'LL DO

      • Partner with sales to drive partner sourced referrals and effectively co-sell with agency partners.

      • Lead and collaborate with the Frontastic marketing and product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners.

      • Responsibilities include working with and communicating across multiple team functions within Frontastic and within partner organizations.

      • Work with partners to drive joint marketing initiatives through events and other marketing campaigns.

      • Work with the partners to develop partner success metrics, including specific KPIs that drive customer adoption and revenue growth for both Frontastic and the partner.

      • Work closely with the Frontastic product and client success teams to ensure smooth on-boarding experiences and servicing processes of acquired new customers using partner integrations via the Frontastic platform.

      • Deliver compelling capabilities demonstrations of the Frontastic platform and address high-level technical questions, serving as a subject matter expert around how customers use Frontastic to build seamless user experiences.

      • Act as a primary point of contact/product owner for solution and partnership.

      • Plan, organize, lead, and control balanced revenue growth, continued customer awareness and customer satisfaction with a long term, multiyear focus.

      • Serve as a role model, source of inspiration, and coach for less experienced peers.

      • Partner with leadership in cultivating an environment of teamwork, openness, creativity, and continuous improvement.

      • You may speak at meetups and conferences

      WHO YOU ARE

      • You reside and work in Europe

      • You have good writing and communication skills in English

      • Speaking German is an advantage (but not necessary), as we currently have a large share of German customers.

      • You're an experienced partner manager in the software industry or worked in direct sales roles for at least 3 years.

      • You're experienced in the e-commerce industry.

      • You understand business partner and customer requirements and problems and are able to translate them into product features

      • You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition.

      • You are a great salesperson with sales methodology knowledge. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.

      • You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.

      • You can relate technical benefits and constraints of a platform to business requirements and are willing to embrace problems by non technical shareholders and incorporate their requirements.

      • You have an open and honest personality with a good sense of humour and a confident appearance

      • You're good at networking and getting in touch with others quickly

      • You have a well-structured working style and are used to managing many projects at the same time.

      • Please note: this role does involve an amount of travel (up to 30%) mainly within Europe.

      OUR VALUES

      Our team strives to constantly improve itself following these values:

      • Make an Impact: We’re here to change the industry and we’re in it to win it. We’re incredibly focused and our main focus is on customer success. We boldly go out of our comfort zones, we support each other and we love doing what we do.

      • Thirst for Learning: We’re addicted to learning and we learn from everything. We embrace our failures as they’re something we can learn from and only help us to improve. We think differently and we know that change is good. We’re curious and innovation leads the way, we're constantly on the lookout for new ideas that can help our customers (and the world).

      • Diversity Rules: We’re proud to be a diverse team spread across the world. We empower the under-represented and we build a safe community for everyone to be themselves while holding each other to account when needs be. We use asynchronous communication as we’re a remote company and need to be aware that we’re not always online at the same time.

      • We're In This Together: As colleagues, with our customers, and with our communities, co-operation and collaboration is key. We help one another as much as we can and we care for each other. We celebrate our successes together and we strive to find the right balance in our lives.

      • Transparency First: We make all information as public as possible and we’re direct (as well as truthful) in all our communications. We don’t just explain what we’re doing but why we’re doing it. This is how we create positive relationships and move forward together.

      HOW WE WORK

      We're a 100% remote-native company. We make intensive use of tools like Slack or video conferencing. We try to find a good balance between focused work and communication or in other words between asynchronous and personal communication.

      We don’t have fixed expectations regarding working hours and it's normal for us to be able to take care of private matters during the day - e.g. visits to the doctor or picking up children from school.

      We meet four times a year in person: one five-day retreat and three two-day retrospective focused meetings.

      COMPENSATION

      For this particular job we are offering to pay between 80.000 € to 100.000 € based on experience and skills. Optionally you can get Virtual Shares from our Virtual Shares Options Program (VSOP) as part of your compensation. In addition, we offer 28 vacation days and €200/month co-working stipend. Since we currently work from 9 different countries (and counting), it's very difficult to offer consistent  benefits beyond that. We strive to find a good balance between local laws and conventions, and a general fairness. And we're always open to your suggestions.

      WE'D LOVE TO HEAR FROM YOU!

      If this job sounds interesting to you, please try to point out where you match to our requirements in a short tweet-style "why-me" to [email protected] and have your CV attached. Do you still have questions? Then don't hesitate to get in touch via the same address!

    • 1 week ago
      GitBook is a modern documentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.
      GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an ambitious next product step to redefine "core team work". Moving toward this next step is a great opportunity for us to rethink our branding and positioning, that's why we're looking for our first Marketing person (based in Lyon or working remotely) to join our team and help us reflect how great our product is.

      As a Product Marketing Manager, and being our first Marketing person, you will play a major part in determining our product marketing and communication strategy

      🙌 What will you be doing ?

      Your role as a Product Marketing Manager will be to determine the value proposition and positioning GitBook should have and reflect it outside of the company.

      On a daily basis you will :
      - build our communication strategy for outsiders (prospects, investors etc.) and insiders (our current users) to raise GitBook's awareness
      - build and communicate a clear opinion on how our users should best be using GitBook
      - partner with the entire Go-to-Market team to better understand customers' use case and market dynamic to influence GitBook's growth
      - work with the Customer team to provide accurate self-service resources for our customers and create value-added content (webinars, articles, sales pitches, website…) to highlight our product (new features, value proposition), and enhance our users (case-studies, webinars, events...)
      - partner with the Product team to be aware of any changes in the product and be able to communicate its added value to our customers and potential prospects. 

      As you may have understood everything (or almost everything) is to be done so you will have a great opportunity to develop new ways to increase GitBook's awareness and influence our customers' engagement.

      ​🎯 What do you need to succeed ?
      • your amazing communication skills in English both written and spoken
      • your expertise in product marketing as you have previous experience building strong product marketing strategy, processes and roadmap, ideally in SaaS B2B
      • your ability to create value added content and your story telling skills
      You will be an addition to our culture as :
      • you always Ambition (Aim Higher) the next step of your work, whether it’s building a feature, improving a team process, etc.
      • you have a deep sense of Ownership (Take control & Own it) as when you observe a problem, you don’t wait for someone to fix it, but you take the responsibility of fixing it.
      • you have a sense of Accountability (Be accountable to results) as you are focused on outcomes (not on efforts).
      • you Care (Give a shit) and empathises with customers as you take the time to understand their frustrations, needs, and root-problems. Which also proxy to the team as you help them achieve and learn; to better serve our mission.
      • you are able to Train (Grow yourself) as, when facing an unknown challenge, you learn from it to create leverage for the team.
      • you are Genuine (Say it and accept it) as you are candid, respectful and transparent in your communication.
      • you are a Team player (Leverage the team) as you acknowledge that leveraging the team and different skills enables to create an outcome that's bigger than the sum of it's part.
      • you are an Architect (Plan & Build) as you value building long-term solutions beyond simple day-to-day execution. You start new projects breadth-first, solve the broad easy problems first and then dive into the details.
      You will also appreciate :
      • 🏥 ​health insurance
      • 🍽 ​​lunch voucher thanks to Lunchr card (around 9e/day)
      • ​​🚊 refund of your public transport subscriptions up to 50%
      • ​💪 to have an impact by building a product that helps thousands of teams and users around the world
      • ​🚀 to move fast and learn in the challenging environment of a fast-growing startup
      • 🛋 to work remotely whenever you want to
      • ​🏡 to enjoy our offices in the center of Lyon whenever you want to as well
      • ​🍫 to gather with the entire GitBook's team to share lunches and sweet breaks as we love food
      • ​⚽ to (sometimes) practice sports with GitBook's team
      • ​😎 to work with "the coolest team on earth" !
      • ​🏄 to go on team off-sites twice a year (summer and winter)
      ✨ What's next ?

      1. First, you need to send us your application to express your interest and we will review it (of course we'll get back at you whatever the decision)🙂
      2. As the next step, our Talent Manager will call you so the both of you will be able to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
      3. Then you will have a call with the Hiring Manager to deep dive into day-to-day, on-the-job skills etc.
      4. We will give you a Use Case to work on so you'll have a better understanding of your potential day-to-day challenges at GitBook and it will be a perfect starting point for the next step
      5. Meeting with two members of our team to share about role specifics such as required skills, knowledge, abilities as well as working environment, day-to-day life...
      6. Finally, you will have the opportunity to meet with the entire team to determine if we would like to work together on a daily basis and share drink/lunches after work. 
    • 2 weeks ago
      Rainforest is searching for a head of Finance, reporting directly to the COO, and sitting with the CEO and COO for all key strategic decision-making.

      We’re building our business a little differently, and we’re looking for someone who is excited by our particular vision: stay small and IPO. We want to get to IPO revenue, growth rates, and margin, while staying under 200 people. To do this, our core operating principle is ‘nail with people, scale with software.’ We expect every member of our team to build operational leverage not through hiring humans but through creativity, software and outside services.

      We are building towards this ambitious outcome from a position of strength. We are cash-flow breakeven with money in the bank and stage-appropriate ARR. We have patented, differentiated and defensible core technology, and a huge market that has yet to be solved through software.

      There are few roles more critical to delivering this vision than our finance leader, and the right person will be excited to be a critical part of doing something that has never been done before. We are looking for an ambitious, ‘high slope’ finance leader who will help join us on this journey from where we are today all the way to IPO.

      Function and Responsibilities:
      • Apply an analytical approach to support strategic decision making, with a focus on capital allocation decisions, headcount growth and long-term financial planning
      • Own and manage Rainforest's operating model, financial & metrics reporting and related deliverables for executives, functional leaders and the board of directors
      • Lead Rainforest’s forecasting and budgeting capabilities for the full P&L, ongoing reporting processes such as the annual budget and monthly / quarterly packages
      • Assist management team in communication with board and external stakeholders
      • Facilitate ad-hoc and cross-functional strategic and operational projects and execute on strategic projects independently and with Business leaders
      • Analyze revenues, expenses, and monthly actual to ensure accuracy and perform variance analyses to ensure financial performance of the business
      • Partner closely with accounting team to ensure deep understanding of financials and deliver accurate financial reporting
      • Provide detailed analyses on trends that will assist in decision making and corporate planning
      Requirements:
      • 6+ years experience in finance for a rapidly growing software company (ideally SaaS or a business with a subscription component), with clear title progression and outperformance at each level
      • Demonstrated experience owning the model, driving and delivering the right metrics to stakeholders, and driving strategy while balancing the near-term needs of the business against longer-term financial and strategic goals.
      • 2+ years experience in strategic finance in a large public software company
      • Ability to work independently, think creatively, manage multiple projects and deliver results in a fast-paced, cross-functional environment
      • Experience presenting analysis and recommendations at executive & board levels
      • Able to operate on multiple levels of abstraction, from strategy to execution, be business-minded and collaborative
      How We'll Reward You
      • Competitive compensation and stock options
      • 100% Medical, dental, and vision insurance covered (75% for dependents)
      • Voluntary 401k program
      • Weekly lunch stipend
      • Subsidized commuter benefits
      • Unlimited Vacation
      • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
      • We are a remote first company!
      Our commitment to diversity & inclusion
      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • 2 weeks ago

      Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast, and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is backed by leading investors, including Accel, Salesforce, and Atlassian. 

      A distributed team means freedom and flexibility: All 40-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar: Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values: As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)
      • Default to action (Processes are great; bureaucracy isn't!)
      • Focus on the process (See? Great.)
      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)
      • Pay attention to details (Our customers count on us!)
      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We are looking for a VP of Marketing to join our amazing Marketing team. More details to come!

      Diverse Teams Build Better Products

      Legally, we need you to know this: 

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • Are you interested in joining a 100% remote SaaS company dedicated to helping customers streamline organizational processes and be better stewards of their data? Consider applying for open positions at FormAssembly, an enterprise web form creation and collection platform used by some of the largest and most well-known organizations in the world.

      We are a team of collaborators that are passionate about providing the very best to our customers, partners, and stakeholders, internally and externally. We are travelers, artists, athletes, and animal lovers creating an incredibly strong, fully remote team and providing amazing results, no matter where we are. We’re problem solvers and continuous learners who are never afraid of a challenge, and we’re looking to add another amazing member to our Marketing team.

      As a Search Engine Marketing Specialist (SEO/SEM) at FormAssembly you will be responsible for our SEO and SEM strategy and funnel optimization. The associated duties include managing PPC campaigns, A/B testing ads, keywords, landing pages and CTAs, tracking and optimizing lead generation across multiple channels.

      This position will play a huge role in driving our business' continued growth and success.

      Primary Duties:

      • Plan, develop and implement our SEM (search and display) and SEO strategy
      • Manage all PPC campaigns, including strategizing associated content needs, landing pages, etc.
      • Work towards organic search optimization and ROI maximization
      • Regularly perform thorough keywords research
      • Identify and monitor key SEO and SEM KPIs
      • Prepare and present reports regularly
      • Stay up to date with the latest SEM/SEO and digital marketing latest trends and best practices
      • Ad conversion tracking strategy and implementation

      Requirements

      Minimum Qualifications:

      • 2+ years experience as Search Engine Marketing Specialist or similar role
      • Experience with planning and implementing a successful SEM and SEO strategy
      • Working knowledge and implementation experience in UTMs/tracking
      • Experience in web analytics
      • Experience with A/B testing and other testing metrics
      • Knowledge of HTML, CSS, JavaScript
      • Ability to analyze data and provide evidence-based recommendations
      • Experience in leading & managing projects
      • Sense of ownership and pride in your performance and its impact on company’s success

      Success will be directly related to lead generation from organic and paid channels. KPI are critical to quantifiable success in this role.

      Benefits

      FormAssembly offers several benefits that help to facilitate a healthy team, personal growth, and a work-life balance, all of which contribute to creating a more engaged and passionate workforce.

      • Health benefits (health, dental, vision) for team members based in the United States
      • 401(k) with 4% company match for team members based in the United States
      • 4 weeks paid vacation and 9 company holidays
      • Flexible work schedule
      • Paid parental leave
      • Charitable contribution match
      • Budget for professional development
      • Company provided laptop

      You'll be joining a talented and fun team, working together to build something great!

    • 2 weeks ago

      We're looking for someone to lead our acquisition efforts. You'll be working with Adrien, our first growth engineer, Laure leading marketing, and our product teams.

      What's my responsibilities?

      • Shape marketing growth strategy - define how we think about, speak and acquire the customer and continue to deliver value on an on-going basis

      • Build a strong growth team - you will help us define the needs and hire the team

      • Design acquisition experiments and size their potential impact

      • Help maintain our growth framework

      • Ship and kill your experiments in collaboration with developers, designers, or content marketers, and be accountable for their results

      • Test and scale traditional acquisition channels

      • Contribute on the discussion on our messaging and positioning, to optimize your impact

      What do I need?

      • 6+ years of growth/marketing experience in a similar SaaS product-driven environment

      • Previous experience in product-led growth environments

      • You understand in depth all the mechanisms of acquisition, conversion and retention in a freemium product like Slite

      • You are experienced in top of funnel acquisition

      • You're creative when it come to growth. You saw Slite and already have hints of what could be experimented on

      • You're good with numbers, have a passion for data and know how to use it properly

      The nice to have

      • Past remote experience

      • Experience as a company founder

      • You're able to ship entire experiments either with no-code tools or in Javascript

      Who will I be working with?

      In this role, you'll be working closely with all teams across Data, Marketing, Product, Engineering, but more importantly with @adrien our growth engineer, @laure on marketing, and @chris the CEO.

      Why join Slite?

      • Work with talented & passionate people with diverse experiences and backgrounds

      • Make a dent: we strive to shift the way people collaborate and organize at a large scale, potentially impacting millions of people

      • Feel your impact: Slite is still early stage, everything we do matters and your impact is critical

      Benefits

      🤩 Competitive salary and equity

      🏝 5 Weeks PTO + 11 French Holidays 🇫🇷

      📚 Buy any book policy

      🖥️ Remote setup: coworking or at-home setup, your pick. Slite covers your expenses.

      🌈 We go on team offslites every 4 months

      💻 Macbook: a new laptop for a new job

      Diversity of talents, opinions and backgrounds does matter to us. We are actively working at diversifying our team, that’s one of the reason we chose to be remote and create a writing tool that is used in diverse locations and by a lot of different users. If you don’t match the people on the team picture, please do not hesitate to apply or contact us!

    See 19 more Marketing / Sales jobs
  • Product (13) Product rss feed

    • 2 days ago

      Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast, and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is backed by leading investors, including Accel, Salesforce, and Atlassian.

      A distributed team means freedom and flexibility: All 40-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar: Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values: As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)
      • Default to action (Processes are great; bureaucracy isn't!)
      • Focus on the process (See? Great.)
      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)
      • Pay attention to details (Our customers count on us!)
      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We are looking for a Director of Product to join our amazing Product team. More details to come!

      Diverse Teams Build Better Products

      Legally, we need you to know this: 

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Connected Workflow to help us change the way digital products are designed.

      About the Team:

      We are hiring for a Lead/Group PM in the Core Zone. The scope of this role will initially include strategic oversight over the Connected Workflow Group, including: Engagement (Home, Notifications, Spaces, Streams), Discoverability (Share, Permissions, Search), and Mobile.

      What you’ll do:

      • You will drive the long term strategy for core product areas, leading key initiatives and driving cross-functional alignment
      • You’ll collaborate with PMs, designers, engineers, and researchers to identify customer pain points and pitch new product opportunities
      • You will grow and coach a team of exceptional PMs who obsess over building impactful and delightful products
      • You’ll be a champion of InVision’s users, deeply understanding their contexts and workflows to create strategies and drive product priorities
      • You will partner with product marketing to develop narratives that communicate the value of InVision’s products
      • You’ll work together to share the impact of the team’s work with our users and prospects.

      What you’ll bring: 

      • 7+ years as a Product Manager or similar
      • 2+ years as a Sr. or Lead PM with responsibility over 1-2 product managers
      • You’ve played an instrumental role in creating great products that customers love to use
      • History of driving large initiatives to success and demonstrating business outcomes
      • Demonstrated experience driving 0 > 1 products from ideation to successful adoption
      • Track record of Product Leadership, including hiring and managing performance of PMs
      • Ability to create strong relationships with cross-functional partners and to communicate and influence clearly and effectively to achieve team goals
      • Experience with SaaS strongly preferred

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 6 days ago
      GitBook is a modern documentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.

      GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an **important next product step to redefine "core team work" and we're looking for a Senior Product Manager to join our team and help us achieve on our ambition. 

      🙌 What will you be doing ? 

      Your role as a Product Manager will be to help the product team achieve on our product vision and guarantee the coordination of the entire team (data, sales, support, development, design...)
      On a daily basis you will : 
      - act as a Product Owner being in charge of on-going sprint management (QA, closely working with our Designer...)
      - be the owner of the execution part so that the whole team is focused on priorities
      - act as a Product Management by anticipating future sprints and helping the team deliver on our product vision 
      - translate the product strategy into a product roadmap on which our team will be able to execute
      - turn users feedbacks and related data into action plan and roadmap 
      - you will be partnering with every team within GitBook (data, design, sales, customer experience...) to make sure that we are able to achieve on our ambitious goals 

      You will be an addition to our culture as :
      • you always Ambition (Aim Higher) the next step of your work, whether it’s building a feature, improving a team process, etc.
      • you have a deep sense of Ownership (Take control & Own it) as when you observe a problem, you don’t wait for someone to fix it, but you take the responsibility of fixing it.
      • you have a sense of Accountability (Be accountable to results) as you are focused on outcomes (not on efforts).
      • you Care (Give a shit) and empathises with customers as you take the time to understand their frustrations, needs, and root-problems. Which also proxy to the team as you help them achieve and learn; to better serve our mission.
      • you are able to Train (Grow yourself) as, when facing an unknown challenge, you learn from it to create leverage for the team.
      • you are Genuine (Say it and accept it) as you are candid, respectful and transparent in your communication.
      • you are a Team player (Leverage the team) as you acknowledge that leveraging the team and different skills enables to create an outcome that's bigger than the sum of it's part.
      • you are an Architect (Plan & Build) as you value building long-term solutions beyond simple day-to-day execution. You start new projects breadth-first, solve the broad easy problems first and then dive into the details. 
      You will also appreciate :
      • 🏥 ​health insurance
      • ​🍽 ​​lunch voucher thanks to Lunchr card (around 9e/day)
      • ​​🚊 refund of your public transport subscriptions up to 50%
      • ​💪 to have an impact by building a product that helps thousands of teams and users around the world
      • ​🚀 to move fast and learn in the challenging environment of a fast-growing startup
      • ​🛋 to work remotely whenever you want to (+/-2h from Paris time zone)
      • ​🏡 to enjoy our offices in the center of Lyon whenever you want to as well
      • ​🍫 to gather with the entire GitBook's team to share lunches and sweet breaks as we love food
      • ​⚽ to (sometimes) practice sports with GitBook's team
      • ​😎 to work with "the coolest team on earth" !
      • ​🏄 to go on team off-sites twice a year (summer and winter)
      ✨What’s next ?

      1. First, you need to send us your application to express your interest and we will review it (of course we'll get back at you whatever the decision)
      2. As the next step, our Talent Manager will call you so the both of you will be able to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
      3. Then you will have a call with the Hiring Partner to deep dive into day-to-day, on-the-job skills etc.
      4. We will give you a Use Case to work on so you'll have a better understanding of your potential day-to-day challenges at GitBook
      5. Afterwards, you will have the opportunity to discuss with one of GitBook's founders about our story, our vision and ambition, and ensuring there is a fit with our culture and core values. 
      6. Finally, you will have the opportunity to meet with the entire team to determine if we would like to work together on a daily basis and share drink/lunches after work. 
    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Studio to power our screen design editor, InVision Studio. 

      About the Team

      We’re looking for experts who can turn product ideas into reality and strategize to deliver a diverse suite of products for millions of customers, from the small to the behemoth. We’re excited by challenges of scale—both the number and size of customers—and a diverse set of products. If you’re looking for variety, we have it.  We’re motivated to not only deliver the best products, but also to personally achieve. At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design creation, sharing, and collaboration experience magically frictionless. As the Lead Product Manager, you will partner with our engineering and design partners to set strategy, vision, and roadmaps for the team, balancing technical trade offs, customer requests, and market trends. 

      What you’ll do

      • You will articulate user problems and product needs, iterating with a core team of design and engineering experts as well as stakeholders in research, data, support, sales, and marketing
      • You’ll take on the role of a player-coach, balancing strategy and execution among your group
      • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality 
      • You’ll manage the roadmap for our product area, refining feature ideas and maintaining existing features to drive business goals
      • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

      What you’ll bring

      • You have 7+ years as a Product Manager or similar role
      • Experience working within a Design Thinking, Design rich background ideal
      • Experience with SaaS strongly preferred
      • You have a successful track record of diving into big projects and managing them from start to finish
      • You’ve managed or mentored a small team of product managers
      • You take a metrics-driven approach to product development and growth
      • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
      • You thrive in a variable and demanding startup environment

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 1 week ago

      We’re looking for a product expert to manage our product development and release process. You’ll work closely with our CEO, designers, and engineering team to build a great product that over 40,000 creators use to earn a living.

      • Work closely with the engineering team to schedule work, plan and organize product backlogs, attend team stand up and retro meetings.
      • Work with customer success to ensure documentation is in place for new features and the support team is ready to answer tickets.
      • Assist the marketing team with product-focused marketing to get the most adoption and new accounts from each new feature.
      • Use data in Amplitude to determine success of a feature and plan product changes to improve specific metrics (e.g. trial to paid conversion rates).
      • Manage the beta process for new features before a full rollout.

      Requirements

      The right candidate should:

      • Have extensive experience in product management at a SaaS company.
      • Understand how to use metrics to determine the success of a release and make changes accordingly.
      • Understand how to use great onboarding to drive more product engagement.
      • Pay attention to details, enjoy schedules and roadmaps, and be very organized.
      • Be a great writer to effectively communicate with the team and customers.
      • Be autonomous, self-driven, and remote-disciplined to work effectively in a 100% remote company.

      Benefits

      • 3 weeks paid vacation, increasing to 4 weeks paid vacation after 1 year on the team
      • $1,000 yearly vacation bonus for taking 5 consecutive days of vacation
      • 8 paid holidays
      • 2 weeks of sick leave per year, including mental health days
      • Up to 6 weeks paid bereavement leave, medical leave and natural disaster leave after 6 months of employment, 2 weeks of each paid leave in your first 6 months
      • Excellent medical, dental and vision benefits
      • 12 weeks paid parental leave for primary caregivers, 6 weeks paid parental leave for secondary caregivers, with flexible scheduling in your child’s first year
      • 52% of profits shared with the team
      • $2,500 equipment allowance every 2 years
      • 401k with a 4% match
      • Learning & Development budget of $200 per year
      • Yearly conference credit - registration, travel and meals
      • The team gathers twice a year for fantastic in-person team retreats

      How to Apply

      Please apply using this link or the 'Apply for this job' button below. The role will close on April 3rd.

      The salary range for this role is $85,000 - $130,000.

      ConvertKit is an equal opportunity employer. We value diversity in all of its forms and we hire the best person for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for.

      We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description.

      About ConvertKit

      ConvertKit is on a mission to help creators earn $1B using our SaaS email marketing platform. We are 100% independent, 100% remote and are growing rapidly.

      We are proud to have built a product that our customers love, and we’re looking for people who have enthusiasm and belief in our mission, vision, and values to join our team.

      A few things that make ConvertKit interesting:

      • We are a 100% remote team with the goal of a small efficient team.
      • Bootstrapped, profitable, and growing quickly. We're #23 on the 2019 Inc. 5000 list of fastest growing companies
      • We put a high emphasis on work/life balance, and we value and strive for 40 hour work weeks.
    • 1 week ago

      ConvertKit is hiring a Director of Product to better execute on product driven growth as we scale from $19M ARR to $100M ARR. You will guide our product strategy, manage our product development and release process, and work closely with our CEO, designers, and engineering team to build a great product that over 25,000 creators use to earn a living.

      Responsibilities

      • Work closely with the CEO to define the product vision and create an execution plan to bring it to life. Fully own the strategic roadmap, from creation to implementation, to measuring success.
      • Aggressively identify opportunities for improvement and incorporate new product features on an on-going basis.
      • Lead the Product team to build an effortless product used by millions of creators to power their audiences and businesses. Responsible for interviewing, hiring, training, and managing members of the product team. Our current plan for the product team is 2 product managers, 2 designers, and 1 front-end developer.
      • Design and hire into a product team structure that will make the product delivery process the most successful to release bug-free features and work with marketing to get the biggest growth impact.
      • Deeply understand our customer base to build the best tool to serve creators. Stay up to date on market trends, creator needs and opportunities.
      • Define and implement processes that allow engineers to bring the most value to our customers, leading to a delightful overall customer experience.
      • Work closely with the marketing team to actively promote each feature and achieve adoption and maximize return.
      • Maintain a strong eye for detail to ensure a high level of quality throughout the application.
      • Establish metrics to measure the team’s effectiveness and drive improvements.
      • Act as the chief product evangelist both internally and externally.

      Success in this role

      • Increasing the free to paid conversion rate
      • Driving more creators to refer a friend (increasing k-factor)
      • Decreasing average tickets per customer through a more intuitive product
      • A delightful user experience that feels seamless and effortless
      • The product delivery process is clear and well understood across the organization, leading to efficiency, quality and speed.

      Requirements

      The right candidate should:

      • Have extensive experience leading product direction at a product driven SaaS company.
      • Be an expert in using metrics to make decisions and drive direction.
      • Pay attention to details, have an eye for beautiful design, and love creating a gorgeous product.
      • Be autonomous, self-driven, and remote-disciplined to work effectively in a 100% remote company.

      Benefits

      • 3 weeks paid vacation, increasing to 4 weeks paid vacation after 1 year on the team
      • $1,000 yearly vacation bonus for taking 5 consecutive days of vacation
      • 8 paid holidays
      • 2 weeks of sick leave per year, including mental health days
      • Up to 6 weeks paid bereavement leave, medical leave and natural disaster leave after 6 months of employment, 2 weeks of each paid leave in your first 6 months
      • Excellent medical, dental and vision benefits
      • 12 weeks paid parental leave for primary caregivers, 6 weeks paid parental leave for secondary caregivers, with flexible scheduling in your child’s first year
      • 52% of profits shared with the team
      • $2,500 equipment allowance every 2 years
      • 401k with a 4% match
      • Learning & Development budget of $200 per year
      • Yearly conference credit - registration, travel and meals
      • The team gathers twice a year for fantastic in-person team retreats


      How to Apply

      Please apply using this link or the 'Apply for this job' button below.

      ConvertKit is an equal opportunity employer. We value diversity in all of its forms and we hire the best person for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for.

      We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description.

    • Company Overview

      At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members. 

      We are looking for a Product Manager to join our mission of changing the way the web is built. This position will specialize in building a world-class experience for our serverless toolchain. This includes our Functions, Identity, and Forms products. This is a very high impact role. The position requires working across the engineering, design, documentation, support, marketing, and sales organizations for ultimate success. You'll drive the vision and implementation of our serverless product roadmap to meet KPIs.

      What are we looking for

      You are the kind of product manager who takes the time to think about a problem holistically to uncover the root cause or opportunity. You revel in getting into the details and leading your projects all the way across the finish line. You're decisive in prioritizing what's critical to the success of the product and care about ensuring we deliver the best customer experience to meet our business goals. You understand the big picture but can live and thrive in the details of what we need for success right now.

      You've implemented several successful products and features for developers. You're familiar with the needs of developers and have experience working to find, understand, and implement new opportunities. You can understand complex problems and technologies and succinctly translate them to a wider audience.

      Responsibilities:
      • Define products and features, own the roadmap and KPIs.
      • Coordinate product releases with engineering, marketing, support, and sales.
      • Work directly with design, engineering, documentation, and other stakeholders to test and build exceptional products.
      • Work directly with product, sales, and marketing to define and deliver new product SKUs.
      • Help devise and influence our overall product and business strategy.
      • Communicate progress, issues, and successes with the rest of the organization.
      Desirable Qualifications:
      • 3+ years of product management experience.
      • 3+ years of experience with related technology.
      • Solid understanding of the web development or IaaS/SaaS space.
      About the team

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed! About 60% of the company are remote across the globe, the rest are in our HQ in San Francisco. 

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying
      Not sure you meet 100% of our qualifications? Please apply anyway! When we receive your complete application with the items above, we’ll get back to you about next steps.
       
      With your application, please include:
      - A thoughtful cover letter explaining why you’d like to work at Netlify.
      - A resume or short listing of job history.  (A link to a LinkedIn profile would be fine.)
    See 6 more Product jobs
  • All others (2) All others rss feed

    • Together we’re building a company that will endure and products people will love for generations to come. 

      We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 

      Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

      Solve for what’s next—at PagerDuty.

      The PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.

      As the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time. 

      About You
      • You’ve got technical chops. You are a technologist first. You demonstrate a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations.
      • You are a problem solver. You identify potential roadblocks and provide thoughtful solutions. You are excellent at multi-tasking, are self-driven, and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements
      • You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization
      • You are an extraordinary partner –  to sales, to product, to your team, to your customers. Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service
      Ideal Qualifications
      • 5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery
      • Demonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context
      • Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities.
      • Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
      • Ability to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux. 
      • Experience with node.js, css, flexbox & bootstrap
      • Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
      • Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio) 
      • Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
      • You know and understand our space (or you’re already a fan of our product!).
      • Be prepared to give us a demo and show us what you've got!
      Please note: this position may be either remote or based in our Atlanta offices. The role will involve 25-50% travel

      PagerDuty offers:
      Competitive salaries and company equity
      Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
      401K with 1% match
      Pre-tax commuter benefits, FSA, cell phone allowance and more!
      Generous parental leave
      Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
      Paid employee Volunteer Time - 20 hours per year
      Monthly company wide hack days

      PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

      PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

      Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

      PagerDuty uses the E-Verify employment verification program.

      To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
    • Interfolio is on a mission to build smart, inspired and useful products for faculty and academic communities. By building an engine for faculty activity, decisions, and data, Interfolio has become the first mover in defining and leading the category of faculty-focused technology that cultivates goal-oriented collaboration around academic decision-making.

      Interfolio operates the first holistic faculty information system to support the full lifecycle of faculty work, from job seeking to review, tenure, sabbatical, committee work, research, and beyond. Offering colleges and universities increased transparency and insight into faculty data to help achieve their strategic initiatives, Interfolio believes that advancing the faculty will advance the institution.

      What’s even better than that? 

      We’ve crafted a fun, collegial, dynamic culture that celebrates team and individual success almost daily. We’ve got a lean team of super-smart, super-hard working, local and remote colleagues who collaborate closely to produce a valuable service for an industry we’re passionate about. And, we genuinely like working with each other and with our clients.

      LIKE WHAT YOU’VE HEARD SO FAR?

      Then consider joining our Professional Services team! We are looking for someone to join our international team based out of the UK to assist with implementing our products and training their staff on how to use each purchased product for our clients worldwide. Candidates should reside in either the United Kingdom or broader European Union.

      At Interfolio, we are committed to diversity and the principle of equal employment opportunity for all employees. You will receive consideration for employment without regard to race, color, religion, national, social or ethnic origin, age, gender identity and/or expression, sexual orientation, family or parental status (including pregnancy), or any status protected by the laws or regulations in locations where we operate.

      Position Responsibilities

      Interfolio is looking for an accomplished Project Manager who will be responsible for implementations including scheduling, planning and deployment covering the full client lifecycle. The Project Manager will serve as the primary contact and advocate for your clients to deliver successful implementations, manage technical issues and align with your Interfolio peers to provide an excellent overall client experience. The project manager will leverage all the processes, materials and systems that are used by the US based team to ensure the successful deployment of all of our technical solutions.  The Project Manager will be responsible for maintaining client health and utilization post implementation and throughout the life of the Interfolio license agreement. They will oversee the planning and implementation of diverse international projects, as well as assist the US based team with activities as the needs arise.

      About You

      You’re passionate about service and the opportunity to apply your skills to help us evolve our implementations and overall client success. You are a self-starter, a quick study, and a skilled communicator. You are comfortable both giving and receiving feedback in pursuit of a better service experience. Lastly, you will thrive in a position and company in which you could develop your professional skills and grow in a fast-paced startup atmosphere.

      Skills we're looking for:
      • Ensuring a successful software implementation experience for clients across all of our products by learning our product suite inside and out
      • Ability to manage 15 to 25 implementations across products and implementation stage
      • Ability to train customer project team and key stakeholders on Interfolio’s full product suite
      • Manage all key implementation phases by driving and maintaining project plans, assigning timelines/resources and advising clients on how to become successful using our products
      • Manage communication to the project team during implementation and to key stakeholders post implementation
      • Utilize existing delivery methodology while continually adding feedback and insights to our processes
      • Develop a deep understanding of Interfolio’s suite of products; help create and document best practices for implementation and customer success (e.g. toolkits; prioritized enhancements, etc..)
      • Develop and manage the relationships within your assigned projects and demonstrate value to key stakeholders
      • Retain, grow and expand customer relationships, business outcomes, and manage the overall health of clients to support growing revenue
      • Owner of customer health post implementation based on usage, product adoption and overall satisfaction metrics
      • Act as main advocate on behalf of the customer post implementation, capturing product feedback, handling escalations and analyzing customer health metrics
      • Proven ability to train groups of varying size and skills on product configuration, usage, workflow, policy, nuances, requirements, and other topics as needed
      • Ability to troubleshoot and resolve advanced technical issues
      • Working with other departments to prioritize, coordinate, and apply resources where needed
      • Be an internal champion that handles client issues, escalating appropriately and tracking to completion
      • Step in as a point of escalation for complex cases routed from Customer Support
      • Ensuring 100% satisfaction for your assigned implementations
      Ideal candidate qualities:
      • Excellent time management and multi-tasking skills
      • Ability to effectively prioritize multiple deadlines, resources and activities 
      • Ability to troubleshoot advanced technical issues
      • Passion and enthusiasm for improving client experience with Interfolio products and services
      • Excellent verbal and written communication
      • Strong work ethic and positive attitude
      • Ability to think critically and troubleshoot swiftly, specifically when presented with an issue where you must ask questions to get to the root of the problem 
      • Higher Education industry and/or technology implementation experience a plus
      • Ability to envision and implement global implementation strategies that maintain a strong level of consistency, customer focus, and flexibility to meet host-country/client needs
      In additional, you should
      • Hold a BS/BA degree (required)
      • Have 1-3 years of relevant work/industry experience
      • Have SaaS and software experience (a plus)
      • Be willing to travel 25 - 50%
      Tools we use:
      • Salesforce
      • Liquid Planner
      • Slack
      • Google Suite
      In addition to a competitive salary, Interfolio offers a robust benefits package that includes medical insurance, generous paid time off, a wellness benefit, and professional development opportunities. Our culture sets us apart – we look forward to you learning more about us!