Remote saas Jobs in February 2020

86 Remote saas Jobs in February 2020

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  • Hottest Remote Jobs

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.


      You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. 


      You should be...

      • Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things

      • A self-starter, capable of working independently 

      • Dedicated to constant experimentation & learning

      • Familiar with HTML, CSS and JavaScript


      Bonus points if you also have…

      • Experience with WordPress

      • Experience with WooCommerce (or other eCommerce platforms)

      • Experience supporting SaaS products

      • Experience writing and maintaining documentation

      • Native-level fluency in a language other than English (We love being able to support customers in their native language!)


      You’ll be responsible for…

      • Assisting customers by troubleshooting technical problems and escalating as needed

      • Answering pre-sales questions and other feedback from customers

      • Documenting and optimizing our support process to improve customer satisfaction

      • Writing technical documentation and other content so customers can help themselves

      • Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience

      • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to learn more? Read our full position overview and apply here. We're excited to meet you! Applications accepted through March 13th.



      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • Close (American or European Time Zone)
      1 week ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 10 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!

      vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.


      Job Requirements

      The minimum requirements to be considered for a Customer Experience role at vidIQ:

      1. Native English fluency, written, spoken and listening skills
      2. Available up to 8 hours a day, 5 days a week
      3. Required to have access to broadband internet with reliable connection
      4. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system
      5. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app
      6. Previous Customer Service experience with a remote tech/SaaS company
      7. Demonstrative experience being self-directed and autonomous
      8. Is naturally empathetic and gets a kick out of solving others’ issues

      These additional skills are the ones that will catch our eye!

      1. You have the ability to write with native fluency in French.

      2. You are a YouTube creator- What’s your channel?

      3. You know your way around the Intercom customer messaging platform

      Other things to know about vidIQ

      • We are a small, remote team in different time zones and communicate with a variety of tools through the day. You should feel comfortable in this situation.
      • We want to be the best platform for video creators. Everything we do is to build trust with our users and help them improve at their craft.
      • We expect team members to be very independent and capable of handling their responsibilities professionally and timely.
      • This is a full-time role and we are not open to short-term contracts.

      If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.


    • Do you live and breathe digital marketing, funnel optimization, and conversion? Are you passionate about building a world-class SaaS brand? Can you lead and inspire a team to help you get the job done?


      Adalysis is an award winning suite of tools (SaaS) used by thousands of digital marketers from around the world to help them manage their Google Ads and Bing Ads campaigns. 


      We are seeking a full time Marketing Manager with excellent analytical skills and a proven track record in PPC to lead our marketing efforts. As a high growth SaaS business we are seeking an exceptional candidate to drive campaign output across all digital channels. You will work directly with the founder to help us reach ambitious growth targets. 



      Responsibilities:


      • Devise a marketing strategy across all digital channels (SEO, PPC, Paid Social, Email, Display, Partnerships, PR)

      • Management / execution and tracking of campaigns, focusing on ROI and conversion  

      • Careful analysis of Analytics data and setting up funnels and event data 

      • Oversee and manage website content 

      • Ability to source, hire and manage new team members to support your efforts 

      • Work with designers/developers/copywriters to improve our web presence 

      • Manage split testing of landing pages to improve conversion

      • Manage our content and social media accounts

      • Comfortable on the phone and conferences when speaking to clients



      Key Requirements:


      • Full time dedicated person, working remotely in the UK or Western Europe (within 2 hours of GMT)

      • Fluent in written and spoken English, excellent communicator, knows how to listen

      • Knowledge of all digital channels: PPC, SEO, email, social, content, display

      • PPC knowledge is particularly important with the ability to understand what our tool does and the problem it solves for our clients 

      • Experience in SaaS tools is preferable

      • Comfortable with a high level of initiative and a clear focus on delivering results

      • Flexible, adaptable and organised

      • Available on Skype / Slack (primary means of communication) during working hours



      In return we offer:


      • A better work life balance. Work from home in your own time and space.

      • Flexible working hours

      • £150 day on an independent contractor basis

      • Take unpaid holidays as needed 

      • The space to use your own initiative without being micromanaged 

      • The opportunity to grow with the company and build your own team

      • Access to tools, budget and resources to help you get the job done

    • DataFeedWatch is a Data Feed Optimization tool for web shops that enables merchants to advertise their products on Google Shopping or Comparison Shopping Channels.

      We are an international company with headquarters in Silicon Valley in the U.S. and offices in Krakow and Amsterdam.

      With double-digit growth, we would like to expand the Business Development team for U.S.  

      WHAT ARE WE LOOKING FOR
       

      We want people to join our team full-time. Mr. or Mrs. Right would meet the following expectations:

      • ATTITUDE. Attitude is everything. You have the interpersonal skills to quickly connect and establish a relationship with potential customers.
      • ENGLISH. Your English (written and spoken) is very good. Ideally, it’s ‘native’, but at least more than good enough to communicate with U.S. companies. Preferably you also live in U.S., so you’re in the same time zone as our clients.
      • RESPONSIBILTY. This is a remote position and the rest of the Sales Team is working from Europe. That’s why you need to be able to manage your own work to achieve the objectives without someone looking over your shoulders.
      • KNOWLEDGE OF ONLINE MARKETING. Basic knowledge of online marketing is a requirement – we will teach you the rest. Our prospects are seasoned online marketers and you need to understand their business and their problems. Any experience with Google or Facebook campaigns or marketplaces like Amazon or eBay would be a plus.
      • SALES EXPERIENCE. We offer sales trainings and tools but we also except initiative from your side, so experience in sales can help you with that.

      Any interest or experience in eCommerce or Online Marketing is helpful, but the main issue is: Do you have what it takes?

       
      RESPONSIBILITIES
       

      The Sales Development Representative is the first interface between prospects that have an interest in our software.

      Your main responsibilities as a Sales Representatives will be:

      • Demo of our services to interested potential customers
      • Qualify sales leads based on specific lead qualification criteria definitions
      • Keep track of all communications with customers and leads using our marketing automation software
      • Manage our current client base to keep high customer satisfaction
      • Build and manage lead development pipeline
      • Build market and product knowledge to be able to handle our prospect’s questions
      • Communicate with prospects and clients via LinkedIn

      You will be communicating with prospects via email and on the phone.

       
      BENEFITS
       

      There are many reasons why this job may be what you are looking for:

      • Full responsibility and a lot a freedom
      • Room to learn and to grow
      • A competitive salary
      • You will learn everything about Saas, eCommerce and of course data feeds
      • Quarterly bonuses for good performance
      • Join a market leader in online marketing software and share in the success of our growth
       

      SALARY: Remuneration commensurate based upon experience

         
      HOW TO APPLY:

      If you think you will like this job, please email your CV in English to [email protected] and attach following disclaimer:

      “I hereby consent to my personal data being processed by Wordwatch Inc. for the purpose of considering my application for the vacancy advertised and for the future recruitment purposes”

      We need YOU! 
      Join a market leader in online marketing software and be part of our growth!
  • Software Development (24)

    • Osano is an Austin area, venture-backed, startup focused on creating transparency in data. All that stuff you keep reading about the shenanigans with companies mishandling people's data? That's what we are working on fixing.

      Osano is a B-corp (public benefit corp) which means that, although we are a for-profit company, we are mission oriented and we wake up every morning with the goal of doing well by doing good.

      Osano is hiring a Superstar Senior Front End React/Redux Software Engineer to join our growing Engineering team and build out our platform. You will be the lead front end developer for a rapidly growing team.

      The ideal candidate is a front-end developer with real world experience in developing modern web applications. You must have firsthand technical expertise in a variety of front-end development approaches, javascript frameworks, CSS pre-processing tools, responsive design considerations, and web application testing techniques. You must be at ease working in an agile environment with little supervision. You should embody a passion for elegant and efficient front-end design.

      At Osano we value candidates from all walks of life and are focused on building a diverse team. If you are interested in being part of our inclusive, mission-driven, venture-backed tech startup, where you can do good and do well, say hi!

      If you don't meet exactly meet all of the below requirements, don't let that keep you from applying! We are open minded and looking for people who are eager to learn and grow with us.

      Responsibilities:

      • Analyze, design and develop tests and test-automation suites.

      • Design and develop web application build, testing, and deployment processes.

      • Provide ongoing maintenance, support, and enhancements in existing systems and platforms.

      • Collaborate cross-functionally with data scientists, business users, project managers, and other engineers to efficiently deliver software solutions.

      • Work alongside other engineers on the team to elevate technology and consistently apply best practices.

      Qualifications:

      • Hands-on experience working with technologies like git version control, various front-end frameworks, and cloud infrastructure services.

      • Hands-on experience developing web applications against modern web service APIs (REST, GraphQL, etc.)

      • Ability to work with basic requirements to provide elegant designs and performant web application solutions.

      • Experience with test-driven development and automated testing frameworks.

      • Experience with Scrum/Agile/XP development methodologies.

      • Capable of delivering on multiple competing priorities with little supervision.

      • Excellent verbal and written communication skills.

      • Bachelor’s Degree in computer science or equivalent experience.

      We’re looking for a senior developer with FIVE (5) or more years of experience in the world of SaaS, has a BS degree in computer science or life experience equivalent, and is familiar with the following software/tools:

      • Experience with modern front-end development frameworks like React, AngularJS, Vue.js, etc. React w/ Redux experience is a definite plus.

      • Experience with build automation technologies like Grunt, Gulp, Webpack, etc. Experience with monitoring and error-handling services and tools, such as Rollbar, Sentry, DataDog, New Relic, etc.

      Benefits:

      • Unlimited time-off policy

      • Meaningful stock ownership

      • Family friendly

      • Great Health Care

      • Remote work opportunity

      • B-corp with a mission that matters

      • Opportunity to define the culture

    • Close (American or European Time Zone)
      1 week ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 10 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • 1 week ago

      Carbon Relay is a world-class team focused on harnessing the power of machine learning to optimize Kubernetes. Our innovative platform allows organizations to boost application performance while keeping costs down. We recently completed a major fundraising round and are scaling up rapidly to turn our vision into reality. This position is perfect for someone who wants to get in on the ground floor at a startup that moves fast, tackles hard problems, and has fun!

      We are looking for a Lead Software Engineer to spearhead the development of our backend applications. You will bridge the gap between the machine learning and Kubernetes teams to ensure that our products delight customers and scale efficiently.

      Responsibilities

      • Developing our internal APIs and backend

      • Designing and implementing SaaS-based microservices

      • Collaborating with our infrastructure, machine learning and Kubernetes teams

      Required qualifications

      • 10 + years experience in software engineering

      • Proficiency in Python

      • Experience shipping and maintaining software products

      Preferred qualifications

      • Experience with JavaScript

      • Experience with GCP/GKE

      • Familiarity with Kubernetes and containerization

      Why join Carbon Relay

      • Competitive salary

      • Health, dental, vision and life insurance

      • Unlimited vacation policy (and we do really take vacations)

      • Ability to work remotely

      • Snacks, lunches and all the typical benefits you would expect from a well-funded, fun startup!

    • This Product Designer or Senior Product Designer position for our Compliance group is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than doubled the size of the Product Design team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

      As a Product Designer at GitLab, you will be embedded in our Compliance group. It’s a complex area where you’ll be tasked with improving the controls we provide to support our customers to help them manage their compliance posture within GitLab. You'll be designing new features and experiences to improve the quality of life for customers who operate within regulated environments.

      What you can expect in a Product Designer, Compliance role at GitLab:
      • You’ll be tasked with bettering our product for users who rely on our compliance features. The work you’ll do will enable greater adoption of our product within the enterprise space and impact users across a range of industries, from healthcare to manufacturing.
      • You’ll collaborate with a Product Manager to define the priorities, roadmap, and overall strategy for the future of Compliance within our product.
      • You'll work alongside Product Managers and UX Researchers to understand the needs of our users to shape how compliance features underpin the work within regulated industries.
      • You’ll come together with our Technical Writers to better our compliance documentation and in-product content.
      • You’ll collaborate with cross-functional partners to uncover and understand the complexities and limitations of our current compliance tools, advocating for the end-user in all areas, including documentation, ease of use, and visualization of key messaging.
      • You’ll utilize wireframes, prototypes, user flows, mockups, high-fidelity visual designs, or any other artifacts you believe are necessary to convey your design thinking and ideas.
      • You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
      • You’ll undertake usability testing to validate your thinking, collaborate with our UX Researchers on generative research, and you’ll share findings with the wider team in our research repo, ensuring recommendations are communicated effectively across our organization.
      • You’ll contribute compliance patterns to our Design System, alongside the rest of the UX department, and the GitLab community as a whole.
      Projects you might work on in our Compliance group:

      You’ll spend your time at GitLab collaborating with a cross-functional team. You may work on features that bring compliance checks into merge requests, a dashboard to give users insight into their overall compliance controls, or even build features that enable code to be audited, traceable, and reported on. To be successful, you’ll consider many edge cases while understanding the needs of a wide range of personas across a breadth of industries. Outside of work on our compliance tools, you’ll also contribute to our Pajamas design system and design culture here at GitLab.

      You should apply if:
      • You’ve got experience designing developer tooling, enterprise software, or complex web applications that are built for technical users.
      • You’ve got some experience designing compliance experiences, or knowledge of the compliance industry.
      • You’ve got experience working on product strategy and product design for a complex enterprise application or SaaS tool.
      • You enjoy getting involved in research and usability testing, and you continually look to improve your user research abilities.
      • You want to design for a complex product with technical users who have continually evolving needs.
      • You’ve got experience applying your product design skills across user research, UX strategy, wireframing, prototyping, product strategy, and visual design, within a complex domain.
      • The idea of playing a key part in the evolution of our Pajamas Design System is truly exciting to you.
      • You understand frontend code or the limitations of frontend technology. You can demonstrate this through your hands-on coding skills with HTML/CSS/JS, your knowledge of Git, or by showing us you have a deep understanding of the needs of engineers you’ve worked with previously.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 60 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this Product Designer position typically follows five stages. The details of this process, the expectations for Product Designers and Senior Product Designers, and the compensation for this role can be found in our job family page.

    • Titan School Solutions (US only)
      1 week ago
      Titan School Solutions is an EdTech startup that is on the fast track for growth and is changing the face of school nutrition. Our SaaS platform is recognized in the space for bringing state-of-the art efficiencies and real-time transparency into schools, all while remaining focused on the bigger outcome - helping K-12 students. Titan’s founders are school information technology veterans who have not only created a scalable and affordable solution but have also brought value into schools by delivering real results.

      As we continue to sky rocket within this industry, we need a Senior Full Stack Engineer to join our growing team and help us get there!   We’re looking for someone who can see the larger opportunities within a startup, move at a fast pace, face a problem head on, and do it all while producing beautiful code. 

      If that sounds like your bread and butter, then APPLY HERE!

      WHERE YOU WILL BE IN A YEAR

      • ACCELERATE YOUR CAREER! - This is a transformational opportunity for someone who is looking to for their next challenge. You will manage, code and improve an already existing high trafficsystem while working in a fast-paced field that will expand your horizons and put you far above your peers. 

      • TRANSFORM AN INDUSTRY! - You will impact an antiquated industry that is ready for disruption. You will build and change the way school data is stored, utilized and used by students across the country.

      • DRIVE TECHNICAL DECISIONS!  You will research, evaluate and determine the technical direction for teams and projects throughout the organization.

      WHERE YOU WILL BE IN A YEAR

      • TRANSFORM AN INDUSTRY! - You will impact an antiquated industry that is ready for disruption. You will build and change the way school data is stored, utilized and used by students across the country. 

      • ACCELERATE YOUR CAREER!- You will be involved in an industry that is unlike any other. You will manage, code and improve an already existing high trafficsystem while working in a fast-paced field that will expand your horizons and put you far above your peers. 

      • DRIVE TECHNICAL DECISIONS!  You will research, evaluate and determine the technical direction for teams and projects throughout the organization.

      WHAT YOU'LL DO

      • Expert (3-5 years) with AngularJS or Angular 2+ or React Framework

      • Expert (3-5 years) with .Net full framework and EF

      • Expert (3-5 years) with SQL Server

      • Strong experience (1-2 years experience) at TypeScript

      • Strong experience (1-2 years experience) using responsive web frameworks

      • Strong experience (1-2 years experience) with .NET Core and WebAPI

      • Experience developing highly scalable and high performance production API driven web applications

      • Experience with Hangfire is preferred

      • Experience with Redis is preferred

      • Experience working with large-scale distributed architecture

      • Experience with unit/integration test frameworks and tooling such as NUnit/XUnit, Mocha/Jasmine and Fiddler is strongly preferred

      • Excellent communication skills, capable of conveying complex systems and logic to both technical and non-technical audiences

      • A thirst for learning and a passion for new technologies, processes and patterns

      • A passion to help engineers develop new skills and advance in their careers

      • A drive to continuously improve both the team and the product

      • Our stack: ASP.NET, WebAPI, MVC, Hangfire, C#, SQL Server 2017, Redis, Google Cloud Platform, Git, Angular, Vue.js, and Entity Framework

      WHAT YOU’LL NEED TO GET THERE

      • Experience developing highly scalable and performant production REST API driven web applications using the ASP.NET(C#) and SQL Server tech stack.

      • Experience with a modern JavaScript Framework(AngularJS and Angular is strongly preferred).

      • Proficiency in Vanilla JavaScript and/or TypeScript

      • Strong experience using responsive web frameworks and CSS

      • Experience with unit/integration test frameworks and tooling such as NUnit/XUnit, Mocha/Jasmine and Postman is strongly preferred

      • Experience with .NET Core and Full Framework

      • Excellent communication skills, capable of conveying complex systems and logic to both technical and non-technical audiences. 

      • A thirst for learning and a passion for new technologies, processes and patterns. 

      • Experience working with large-scale distributed architecture is a plus.

      • A passion to help engineers develop new skills and advance in their careers.

      • A drive to continuously improve both the team and the product.

      • Our stack: ASP.NET, WebAPI, MVC, Hangfire, C#, SQL Server 2017, Redis, Google Cloud Platform, GitAngular, Vue.js, and Entity Framework

      WHAT WE OFFER

      At Titan School Solutions, we’re looking for bright, independent, self-motivated, and experienced people who have an entrepreneurial spirit and passion for technology. Our compensation packages consist of salary and a full suite of benefits to support our growing team. 

      This position is available for remote employment in the United States.

      • Competitive salary: Based on experience and performance.

      • Health/Benefits: Medical, Dental, & Visual. 95% paid by employer!

      • Unlimited PTO: We believe in work/life balance to reward our rock stars for delivering great results. 

      • 401K: We offer 100% upto 5% of salary.

      • The Right Gear: All the bells and whistles you need to drive results.

      • Ownership: You’ll be a crucial member of the initial build-out team, offering unlimited opportunity for growth and professional development.
    • 2 weeks ago

      Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on the leading cloud platforms (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).

      Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.

      Our growing Content Team is now looking for a Labs Developer to create new Labs for our Labs Technology group. This role is a hybrid between a Content Creator and a Technical Writer and we are looking for someone with experience and passion in both.

      The ideal person has an understanding of cloud technologies and is passionate to teach what they have learned to others. You will be working with a SaaS product on a team of 3 to 6 people to build online labs.

      This position is 100% remote and will report to our Lead Labs Developer.

      Responsibilities:

      • Create fulfilling labs and lab challenges in one or more Cloud Academy library categories
      • Write infrastructure as code templates to provision resources when labs start
      • Secure lab environments by defining least privilege identity and access management policies
      • Develop serverless functions to check the progress of users as they progress through labs and lab challenges
      • Consistently deliver new labs on time
      • Update labs in our library to ensure they are up-to-date and providing the best possible experience for our customers
      • Work with the content team to integrate labs and lab challenges into learning paths
      • Communicate feedback and ideas to software developers to continuously improve the lab platform

      Requirements:

      • At least 2 years experience in production environments and/or technical writing
      • Able to independently transform a blueprint of a lab into an elegant learning experience for our end users
      • Experienced with Amazon Web Services, Azure, or Google Cloud Platform
      • Experience with implementing infrastructure as code (CloudFormation, ARM templates, Deployment Manager, or Terraform)
      • Proficient with a programming or scripting language, such as Python, Node.js, PowerShell, and/or Bash
      • Able to document in clear technical steps
      • Work alongside software developers to provide constant feedback on new releases
      • Extremely proficient in both written and spoken English

      Additionally, the following will be viewed favorably:

      • Experienced with automating, designing infrastructure, and developing new features to attract customers
      • One or more public cloud vendor certifications
      • Experienced with RESTful APIs,
      • Familiarity with Git, Hyper-V, Docker, and/or Kubernetes 

      Benefits

      • Competitive salary with an annual bonus
      • Budget for professional development
      • 4 weeks paid vacation per year
      • Great company culture and work environment
      • Highly-skilled teammates and lots of opportunities for growth and development
    • Kuali is looking for a Senior Software Engineer, with a willingness and interest to grow in a full-stack environment. We use React and Apollo for our front-end and NodeJS, Express, and MongoDB for our back-end for new development and support legacy stacks running Java, Tomcat and MySQL. Our software engineers have responsibility for their services top to bottom, we work in a full-stack process, and we are looking to enhance our team with stronger front-end skills. We are building evolving products involving multiple microservices that communicate over RESTful services utilizing single-page applications to deliver an amazing and accessible experience to our users. This position is on our Research/Sponsored Programs product team.

      ABOUT THE COMPANY

      Kuali builds open source higher ed solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 170 customers and 100 employees. Kuali is committed to open source software development. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      If you’re looking to make your fortune off a quick flip with no business model, you’d be happier someplace else.

      Requirements

      Responsibilities:

      • Helping set architectural direction for our services architecture.
      • Creating elegant code.
      • Building relationships with customers to develop a deep understanding of their needs.
      • Supporting critical bugs and security issues in a Devops role.
      • Advocating passionately for customer priorities during product development.
      • Creating amazing software and services.
      • Talking and listening to customers (and other developers) about their challenges, hopes, and dreams.

      Background:

      • You’ve worked on multiple production-grade web applications.
      • You code better than most.
      • You care about the quality of your code.
      • You care about user experience and accessibility but are also comfortable building a solid backend system.
      • You know what WCAG and AAA are and how to build a system that can meet these requirements.
      • You enjoy building and can deliver beautiful user experiences, but can also balance priorities and sometimes sacrifice that pixel perfection in order to deliver features.
      • You’re well versed in at least one programming language, but preferably several.
      • You’re versatile. You know when to dream big and when to act small. You’re equally comfortable in both greenfield and refactoring projects.
      • You’re a collaborator. You build great relationships with other engineers, customers, and our open source communities.
      • You’re inspired to achieve results, and your enthusiasm is contagious.
      • You’re passionate about your role in helping clients and other developers achieve their missions, and you advocate for them fiercely.
      • You’re curious and continuously seek knowledge and share your discoveries with others.
      • You know how to influence and serve.
      • You understand the complexity of large enterprise applications.
      • You’ve used agile methodologies and have ideas on how you’d improve them.
      • You’re into Continuous Delivery and interested and willing to work in a Devops environment.

      If you have some of these too we’ll be delighted:

      • You have experience with the Higher Education and/or Research community.
      • You’ve shipped Software as a Service (SaaS) products.
      • You've worked with a microservices architecture.
      • You’ve been through incremental refactoring efforts.

      Benefits

      • Autonomy
      • 401k matching (up to 4% of your salary)
      • Full health premiums paid by company for you and dependents
      • Take the time off that you need (we don’t track sick or vacation time)
      • Paid holidays
      • Annual tech hardware budget to buy whatever you want to do your job
      • Annual conference and training budget to learn what you want to learn
      • Catered lunches & fresh fruit if you are local
      • Remote-friendly environment
    • We have proudly been recognized by INC Magazine with the Best Workplaces award two years in a row! Read more about this achievement and what makes us special here: https://www.invoca.com/press/invoca-recognized-as-an-inc-magazine-best-workplace-for-the-second-consecutive-year/

      Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

      Job Description

      Invoca offers an unusually valuable engineering experience. You will be part of a team of world-class Engineers scaling our Information Security program with our rapidly growing company and SaaS application. Innovating new and creative ways to secure our platform and people. Our remote-first team is committed to upholding high standards via modern methodologies of agile software development, test-driven development, and DevOps.

      What you will do: 
      • Work with SRE team to deploy and maintain security tools for the organization
      • Execute web application and network penetration testing
      • Oversee vulnerability assessment platform
      • Innovate and assist in improving our Information Security framework
      • Assist with security awareness training (phishing tests, annual awareness, etc)
      What we are looking for:
      • A minimum of three years of experience in an Information Security team
      • A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
      • Extensive experience within a production environment performing penetration tests on both systems and web applications
      • Knowledge of Docker, Kubernetes, and the challenges/benefits associated with containerization.
      • Hands-on experience with Configuration Management (e.g. Chef, Ansible, Puppet) and/or Infrastructure as Code (e.g. Terraform, CloudFormation).
      • A desire to create and write elegant, scalable, and maintainable tools and solutions.
       

       

      What is the team like?

      You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to grow your knowledge of different domains from databases to front ends to telephony and everything in between.

       

      We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

      Learn more about the Invoca development team on our blog and check out our open source projects.

       
      Diversity and inclusion statement

      “Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO

      And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

      We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect.

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    • Articulate (US only)
      3 weeks ago
      Articulate is looking for a Platform Engineer to join our team. 

      We’re makers. We build delightful systems and tools that empower our engineering teams to move quickly, safely, and reliably. Join us in building scalable e-learning for millions of learners across Rise.com and Articulate 360.

      We need a special person who thrives in an environment of freedom. You might be our person if you can work largely self-directed from home and have hands-on experience building SaaS infrastructure on Kubernetes (or relevant experience).

      Responsibilities:
      • Configure systems and infrastructure as code using Terraform.
      • Work on critical infrastructure projects and make informed decisions that move Articulate forward.
      • Modernize legacy app infrastructure on EKS.
      • Build disaster recovery infrastructure and continuously improve uptime and availability.
      • Provide easy to use monitoring capabilities to our engineers and stakeholders (we use Datadog and other tools).
      • Work closely with our infosec team to address infrastructure level security concerns and maintain regulatory compliance.
      • Integrate all aspects of infrastructure authentication with our company’s identity provider (we use Okta).

      Qualifications:
      • Highly proficient with commonly used AWS services (or comparable experience with another cloud provider).
      • Skilled at risk analysis and can make critical decisions that impact your team and our customers.
      • Experience managing apps in Docker at scale.
      • Previous experience building Dockerized apps is a plus.
      • Networking experience, generally or specific to Docker.
      • Kubernetes and Helm experience is a plus.
      • Experience building monitoring apps at scale.

      About Articulate

      Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 98,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 800,000+ members is the largest, fastest-growing community in the industry.
       
      We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.
       
      We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

    • Lead engineer for OTT/Connected Devices applications (AppleTV, FireTV, Roku, Xbox)


      Location: Remote


      Responsibilities


      • Experience building apps on living room streaming-media devices like the Roku, Fire TV, Xbox, PlayStation etc.

      • Experience with Roku BrightScript a plus

      • Work closely with UX designers, product managers, and engineering leadership to create best-of-class, delightful TV-watching experiences.

      • Collaborate with other developers to deliver a modern OTT client to Roku, Xbox, Fire TV, PlayStation, and other streaming-media devices.

      • Strong programming language and scripting skills.

      • A solid understanding of computer science fundamentals (data structures, algorithms, etc.).

      • Work samples demonstrating experience in building great user interfaces

      • Independence and an eagerness to learn new technologies.

      • Experience in building SVOD products a big plus - streaming technology, video players, video encoding and integrating platforms such as Brightcove, Kaltura, AWS Elastic Transcoding, Mux, Fastly, Panthera, etc.

      • Experience in building SaaS and digital subscription payment solutions such as Stripe and Recurly

      • Working knowledge of third party analytics libraries like Google Analytics, MixPanel, Conviva and Mux

      • Experience with CI/CD and Cloud DevOps tools such as Travis, CircleCI and GitLab, CodeDeploy, Serverless, Terraform and VS App Center

      • Experience working in an Agile delivery environment (Scrum) is a must

      • Design and implement new features with our Product Team

      • Participate in the deployment of various cloud-based technologies needed to implement projects

      • Mentor junior developers

      • Excellent communication and collaboration skills.

      Qualifications


      • BA/BS in Computer Science or Art Design or equivalent professional experience.

      • 8+ years overall experience in software engineering

      • 5+ years’ experience in JavaScript, BrightScript or OTT device native language

      • 5+ years’ experience developing high traffic consumer-facing applications/platforms.

      12 Factor application principles

    • Mattermost, one of Y Combinator's top 100 companies, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Uber, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.

      We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!

      About the Role

      Working in open source means your work is publicly visible. Your code will receive both credit and constructive critique from the community. With the right mindset and support these can lead to you a highly positive working environment and making the best engineering decisions of your career. Core committers include highly skilled volunteer developers from the community, staff employed by enterprises deploying and investing in Mattermost, as well as staff employed by Mattermost, Inc.

      Read about our end-to-end recruiting process for core committers at: https://docs.mattermost.com/process/developer.html

      We are looking for an engineer with demonstrated experience in software development and infrastructure with a focus on ensuring high reliability and scaling of Mattermost’s SaaS offering through building tools, deploying infrastructure and automation.

      Responsibilities
      • Develop tooling and infrastructure to support thousands of customers on Mattermost’s SaaS offering
      • Write thoughtful and high-quality code in Go
      • Define infrastructure in code with Terraform
      • Implement, maintain and tune monitoring and alerting systems
      • Build custom tools and services to automatically recover from incidents
      • Respond on-call to incidents with quick and effective resolutions
      • Deploy applications to and manage Kubernetes clusters
      • Write clear and concise plans for incident response playbooks


      Requirements:
      • Bachelor's degree in Computer Science or related fields, or significant professional software development or DevOps experience
      • Strong demonstrable experience in building and maintaining highly reliable services
      • Strong experience with SRE and DevOps methodologies
      • Experience with or an ability to quickly become proficient in Go
      • Familiarity with containers and orchestration systems, like Docker and Kubernetes
      • Comfortable working with infrastructure as code tools, such as Terraform
      • Ability to be on-call


      Pluses
      • Experience with distributed application systems using HTTP, WebSockets, RPC, pub/sub at scale
      • Practical AWS experience
      • Knowledge of Grafana and Prometheus
      • Comfortable with GitHub, Jira, Jenkins, CircleCI
      • Experience working in open source communities
      We're looking for someone who wants to help us build the future of Mattermost and improve the way the world communicates. The right person in this role has the opportunity to have a huge impact on Mattermost the product, and its many users worldwide, but also on our open source community that has been key to Mattermost's success. If this sounds like you - please apply!
    • We need extraordinary support engineers  to join our team.

      You should be comfortable with providing deep technical support and customer-facing interactions. You should have experience with relational databases, and have or be able to quickly gain a detailed understanding of TimescaleDB and PostgreSQL. And you should have a “can do it” attitude, where helping the user comes first.

      Timescale is a remote-first organization; this is a full-time position and should be located in US-Central timezone (UTC-6) for coverage purposes.

      Responsibilities

      • Create successful customers through outstanding technical service, including issue resolution and consultative interactions
      • Work in a dynamic startup and team, requiring the ability to shift focus quickly.
      • Continually improve, optimize, and evolve support systems and processes.
      • Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.

      Requirements

      • Bachelor’s degree in computer science or equivalent experience.
      • Experience with SaaS and distributed systems.
      • Exceptional knowledge of PostgreSQL, database schema, and query optimization.
      • Experience as a technical support professional with external customers.
      • Strong aptitude to understand and learn new software products.
      • Know TimescaleDB! You should download and test it out before you apply.
      • Strong verbal and written communication skills.
      Benefits
      • Premium medical, dental, and vision coverage
      • Stock options
      • 401k retirement plan
      • Flexible PTO and family leave
      • FSA and Dependent FSA plans
      • Educational self-improvement benefits
      • Commuter benefits
      • Flexible schedule
      • Awesome coworkers

      Time series is everywhere, and Timescale is helping developers and companies make sense of it. Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, finance, utilities, telecom, mining, ad tech, oil & gas, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring,  IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on premise, and cloud deployments. The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.

    • 1 month ago

      BEE (https://beefree.io) - MailUp Group’s Business Unit that develops and markets a popular drag-&-drop email builder - is looking for a Customer Support Engineer to join the team in North America.

      Your impact

      As a Customer Support Engineer, reporting directly to the Support & Community Manager of the business unit, your role will be to help in the adoption and use of BEE Plugin, the embeddable version of our email editor. Over 500 software companies around the world have already decided to license and embed BEE instead of developing their own drag-n-drop editor because by doing so they save time, money, and all the complexity of creating & managing a new product.

      Your core responsibilities will be:

      • Assist prospects in the discovery of BEE Plugin features, at a technical level.

      • Help new customers in the implementation of the editor within their SaaS application.

      • Support existing customers when their support requests are escalated to you.

      • Help the development team by performing technical troubleshooting on those escalated tickets.

      You will carry them out by:

      • Becoming an expert user of BEE Plugin, the embeddable version of the BEE editor.

      • Becoming very familiar with the sample code that prospects use to build Proof Of Concepts with BEE Plugin, and contribute to the code base, whenever able to do so.

      • Becoming intimately familiar with - and a contributor to - BEE Plugin technical documentation, which helps prospects understand the potential of the product & build prototypes with it, and helps customers implement the software in their SaaS applications.

      • Identifying and troubleshooting issues that prospects and new customers are reporting while integrating BEE Plugin, resolving as many as you can on your own, and escalating them when needed to the engineering team as bugs, or to the product team as product feedback.

      • Interact with prospects and customers remotely through a variety of channels used by the company, which include: phone calls, video calls, Slack chats, support tickets (Zendesk), threads in the Community portion of our Web site, questions posted to the technical documentation site, and more.

      • Collaborating with the Sales, Support, Development & Product teams to deliver a user experience to our prospects and customers that’s as seamless as possible.

      • Providing the product and engineering team with continuous feedback, which includes opening detailed bug reports in the bug tracking system (JIRA).

      What we offer

      BEE stands for "Best Email Editor" and that's the original, ambitious goal chosen for this project. Made with lots of passion between the United States and Italy, BEE is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our tag lines). The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 SaaS applications.

      When you join our company, you can expect:

      • Full time work in a fast growing, exciting project with worldwide recognition as a market-leader in our industry.

      • A dynamic team, geographically dispersed (Italy, USA), working with a startup mindset.

      • Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture.

      • Yearly team retreat, often in Italy (in 2019 the BEE team retreat was here).

      • Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources (free, unlimited course subscription to Udemy) and offline events (attendance to conferences, etc.).

      • Competitive salary plus incentive-based compensation.

      • Health insurance benefits;

      • 401K plan with employer matching;

      • Commuter benefits, and many other benefits.

      The legal name of the BEE business unit is MailUp, Inc., a Delaware corporation that is a wholly-owned subsidiary of MailUp SPA (MailUp Group’s head legal entity). MailUp, Inc. is headquartered in Oakland, California.

      What we are looking for

      • Computer science degree or equivalent experience.

      • 3+ years of experience as a full-stack Web developer.

      • 2+ years of experience in a customer-facing technical role: technical support, product support, training, etc.

      • Technical skills:  strong front-end Web application development skills: JavaScript, SCSS, CSS, and HTML; deep understanding of how RESTful APIs work, including the JSON data format;  understanding of front-end security concerns: CORs, TLS, and XSS; Understanding of Docker, basic networking, and VMs (e.g. AWS EC2) to the extent you can study our documentation, install our Docker-based on-premises solution, and answer technical questions.

      • Outstanding communication skills: you love interacting with both customers & team members, in writing or in person/video call.

      • Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across.

      • Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.

      • Organizational skills: you like working independently and are able to organize your activities without supervision.

      • Experience with customer support software like Zendesk is a plus.

      • Experience with B2B SaaS is a major plus.

      Location & Travel

      • North America (US or Canada). We have an office in Oakland, CA, but you can work remotely as well.

      • If you work remotely, we may ask you to join us in Oakland (or another location) for in-person sessions from time to time. 

      • Some travel may be required to help at our booth when we sponsor a conference.

      • Some travel will be required for our yearly team retreat. Between travel and meeting time, the retreat typically requires about a week of your time. We will provide ample notice so that you can plan for it.

    • Spreedly is a rapidly growing, payments technology firm, with headquarters located in downtown Durham.

      We develop a powerful infrastructure that is central to the massive and growing payments market. We're growing incredibly fast too. In fact, we just raised $75M from Spectrum Equity. And we're processing over one million transactions per day.

      Join us as we continue to build a great fintech software company in Durham, NC.  We’re hiring innovators like you.

      Spreedly is seeking an experiencedSupport Engineer to join our team, learn all about Spreedly and begin contributing quickly. We’re a payments API that’s used by developers around the world, so you’ll become a product expert as you support our users.  

      Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond. 

      We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions and take initiative. You listen with curiosity and a desire to learn, are patient and can see the big picture. 

      A typical day might include running API calls to troubleshoot a customer issue, combing code to verify product behavior, updating documentation to provide clarity on said behavior, and running  scripts to unblock customers. Outside of the queue, you’ll have opportunities to own projects that help our team scale and develop new skills. 

      What You'll Do
      • Research and troubleshoot API implementation questions and issues, encouraging self-service where possible
      • Work with partners to ensure optimal integration health for mutual customers
      • Provide early feedback on feature development, training and documentation
      • Seek out and execute new ways to optimize and automate team processes and responsibilities
      • Track feature requests, deeply understanding the customer use case, value and impact
      • Discover, analyze and communicate gaps in the customer experience
      • Create and maintain Help Center and technical documentation to aid in customer education and self-service

      We're looking for someone with
      • 3-5+ years of experience supporting customers, including support of a technical product
      • Technical experience with APIs and building integrations between tools
      • Passion and excitement for how quality customer interactions can drive business growth
      • Superior verbal and written communication skills
      • Demonstrated ability to learn new languages and technologies
      • Ability to thrive and take ownership in loosely structured environments

      Nice to have's
      • Prior experience at a growth stage SaaS company.
      • Prior experience supporting developers.
      • Prior experience in the payments industry.
      • Knowledge of and experience coding for HTTPS networking, security, web services, JSON or XML
      What we offer:

      -Competitive salary + equity package
      -Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
      -Open PTO policy
      -Medical and dependent care FSA
      -Life and long-term disability insurance
      -Tues./Thurs. in-office days; the rest of the week work from wherever you choose
      -Paid lunches on in-office days
      -12 weeks paid family leave for all full-time employees
      -Company sponsored 401k
      -Yearly paid professional development

      Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

      Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

      Thank you for your interest in our company, because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
    • PeopleDoc (France)
      1 month ago

      PeopleDoc is on a mission to revolutionize how every HR function provides services to their employees.  

      Our unique “state of the art” HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration.

      The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes,  across multiple locations. PeopleDoc serves more than 1000 clients with employees in 180 countries in 12 languages. PeopleDoc is now a part of Ultimate Software. Ultimate Software is a Leader for Cloud HCM Applications.

      We are constantly working on improving our support & integration for our customers to maintain a high level of service experience. In order to provide the utmost quality responses, PeopleDoc is looking for Cloud App Engineers to join our international integration Delivery team and to help our customers to complete the best integration with their system in order to meet their business challenges.

      You will join a high performing, fast-paced and quite fun team committed to solve complex issues, learn and improve constantly personally and technically.

      This position will provide the opportunity to work autonomously on an internal SaaS solution, designed and developed in France. And of course, a lot of room to grow your skills and experience along with the company!

      You will be required to:

      • Develop, implement, document, and execute standard operations procedures
      • Integrate technologies, processes, tools, and methodologies to SaaS Operations services (procedures, application management tools, monitoring and more)
      • Communicate deployment and production related activities internally and externally when appropriate
      • Become a subject matter expert in supported applications functionality

      You will have : 

      • The ability to work on distributed remote agile teams with a high degree of self-motivation and ability to work independently
      • Your organizational skills and your curious mindset 
      • Experience in troubleshooting issues / IT development knowledge
      • The ability to create and manage documentation
      • Working knowledge of Linux-based software stacks & basic networking protocols
      • Python scripting and  APIs usage experience are a plus


    • 1 month ago

      We're currently extending our tribe and are looking for an experienced front end developer that loves crafting beautiful web and mobile apps. If you're looking for a position where you can work in a friendly but highly effective team, contribute directly to product development and really make a difference in the business (and be rewarded for it) we should talk!

      MUST HAVES

      Your background:

      • You have a Bsc/MsC in computer Science, mathematics or any other degree or experience that demonstrates highly analytical skills

      • You've got a successful experience working for a startup

      • You've helped your team build a great B2B/SaaS (rather complex) product and can demonstrate your direct contribution in achieving this

      Your skills:

      • 4-6 years experience designing and developing web and mobile apps with at least 2 years experience working with our technology stack (e.g. html5/CSS3, Angular JS, React JS)

      • You can demonstrate very strong design skills applied to SaaS products

      • You’re very good at understand business customers problems and you're pretty creative at finding solutions to solve them.

      • You own your features from A to Z and can ship the features expected with clean code, quickly.

      • You understand the importance of customer analytics and are familiar with the tools and techniques to analyse customer behaviour and improve product UI.

      • You're very comfortable with customer facing interactions (e.g. customer feedback or ideation sessions, demos)

      Personality traits we’ll be looking for:

      • You've got tons of curiosity

      • You learn insanely fast and adapt to change easily

      • You've demonstrated grit, tenacity to achieve challenging goals (personal and/or at work)

      • High EQ: you communicate well and can get along with all our team members (rather they're in product or growth parts of the business)

      • You have strong work ethic and are autonomous

      NICE TO HAVES

      • Experience with finance/accounting, CRM or other B2B data-rich apps

      • You speak another foreign language (e.g. French, German, Spanish, Italian)

      SALARY/COMPENSATION

      We believe a small team of rock stars can accomplish at least 10x more than an average team so we recruit very selectively and for the right candidate our salary/compensation package can be pretty competitive. We also offer flexible/remote working conditions however team get-togethers are required from time to time, especially during your onboarding (expect somewhere fun in South Europe, but that's a surprise!), so you need to be opened to travel on a regular basis.

      PLEASE NOTE: We currently accept remote work only from the UK and Europe.

    • 1 month ago
      Who Is Follow Up Boss?
      Why Would You Want To Work Here?
      • We’re a young, ambitious company who only answers to our customers
      • Opportunity to have a big impact on our growth and your career
      • No red tape or pointless meetings
      • Competitive base salary, 401k, health/dental/vision insurance, company meetups, and 20 days paid holiday
      • Solve challenging technical problems and put your skills to the test every day. We've processed over a billion emails; per month we send nearly 3 million text messages and handle 700k+ minutes of call time for tens of thousands of active customers.
      • See a direct impact of your work and value you created for customers.
      • Provide direct input on technical and non-technical decisions. Your opinion matters.
      This Role Is For You If…
      • You would describe yourself as patient, empathetic and having a good sense of humor.
      • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
      • Superb written and verbal skills (with a professional yet fun demeanor)
      • Are based in the United States (or similar time zone) 
      • Are happy to have direct communication with customers (we are customer driven).
      Your qualifications:
      • Self motivated and proactive mindset.
      • Remote work experience is required.
      • Based in the USA, quiet home office with fast internet.
      • At least 5 years of experience in web development.
      • Expertise in front end technologies, we use React, JavaScript, CSS.
      • Expertise in back end technologies, we use PHP, Aurora MySQL, Postgres, Redis, to name a few.
      • Strong understanding of RDBMS and SQL. 
      • Proficient understanding of Linux.
      • Exceptional time management skills. 
      • Attention to detail and commitment to quality
      • Security conscious. 
      • Pragmatic decision making.
       
      Your responsibilities will include:
      • Develop and improve our application.
      • Help fix issues with the application.
      • Mentor other team members.
       

      30 Day Targets:
      • Become familiar with our product and codebase. 
      • Pair with fellow engineers to gain knowledge about the system and how we work. 
      • Improve the new hire onboarding process, by being a part of it. 
      • Help address priority bugs

       

      60 Day Targets:
      • Improve the Team Inbox feature in our product.
      • Improve how our product supports customers with larger teams.
      • Implement improvements to the security of our app and customer's data.

       

      90 Day Targets:
      • Improve internal reporting tools
      • Assist in architecture improvements of critical product features
      • Assist in performance improvements to our API.
       
      Our Core Engineering Values
      • Teamwork
      • Communication
      • Code Quality
      • Focus and Prioritization
      • Customer Driven
      • Leadership Qualities

       

      If this sounds like a great fit we would love to hear from you.

      We're not accepting applications from agencies.
    • Raklet is a global SaaS platform with clients all around the world (Japan, US, Australia, Jamaica etc). We're still a small team of 5.

      We're looking for a senior software engineer to join our remote team and help us ship amazing products for our clients.

      Our infrastructure is built on Microsoft Azure. Some of the technologies we use:

      - .NET MVC 4.5 (both for applications and api)

      - AngularJS, React Native

      - Elastic Search

      - Redis

      - SQL(MsSQL) and NoSQL(CosmosDB)

      - Git & Github

      - Selenium and Unit Testing

      We're backed by Microsoft Ventures ve Techstars.

    • Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. We are truly a global team, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done.

      Learn more about Rainforest QA by visiting our LinkedIn, Glassdoor, Instagram, and Facebook pages.

      Senior Engineer (Frontend)

      As a Senior Engineer at Rainforest QA you'll be part of an experienced and diverse team with members all over the world.

      We were built as a distributed team from the beginning and we've committed to implementing tools and processes that allow for and support continuous and effective communication across the world.

      What you'll do

      • Work on the Rainforest QA dashboard, our single page application where users manage their test suite, configure test runs, review results and set up their account

      • Work on our tester application, where our crowd of testers connect to our virtual machine infrastructure to conduct tests and submit their results

      • Work on internal tooling to improve the development experience of other engineers and ship faster and safer

      • Collaborate with product managers and our customer facing teams to analyze customer problems and design high impact features

      • Lead projects to implement those features

      • Help other team members to achieve their goals

      • Continuously learn about new technologies and ways to solve problems

      • Work with our customer facing teams to triage, troubleshoot, and fix bugs

      • Write unit and integration tests (using our own product!) to ship high quality software

      What we’re looking for

      • Extensive experience in Javascript and be extremely knowledgeable of the language and associated ecosystem

      • Extensive experience in React (or equivalent framework / libraries) and be extremely knowledgeable of the framework and associated ecosystem

      • Experience in writing and maintaining CSS for large projects

      • Enthusiasm with building web applications using modern tools like ES7, React, Redux, CSS Modules, Flow, and Webpack - amongst others

      • Even though this position is mainly frontend focused, we expect you to have some grasp of the whole stack to be able to effectively communicate with engineers across the team, and can make backend or infrastructure changes when the situation calls for it

      • Professional experience in engineering SaaS products

      • Experience leading projects with teams

      • An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense. We expect you to be responsible for your work and to resolve any bugs you might ship

      • Excitement to learn

      • Excellent communication skills and able to give and receive constructive feedback

      • Happy to review code and have your code reviewed

      • Can work effectively remotely with remote team members (we are a fully distributed company)

      • Comfortable working in a large codebase with many stakeholders

      • Identify with our company values

      • No BS, No Ego: We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.

      • 1% better every day: Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.

      • Own the journey: We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our company’s journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our company’s success.

      How we'll reward you

      • Flexible, remote work options

      • Generous vacation time

      • Competitive compensation and stock options

      • Professional development, career coaching, and conference attendance

      • 3 offsites per year: every ~4 months we arrange an offsite for the whole company to get together so we can get to know our colleagues better and understand what we need to do. The location is ever changing, so you will get to see some new places!

      OUR COMMITMENT TO DIVERSITY AND INCLUSION

      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

    • 2 months ago
      About HashiCorp

      At HashiCorp, we operate according to a strong set of company principles, many of which are described in The Tao of HashiCorp. We value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

      Engineering at HashiCorp is largely a remote team, and this role is no exception. We are looking for a Full-time Remote Employee within the US or Canada. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence and autonomy.

      Our Products

      We build Consul, Nomad, Vault, Terraform, Packer, and Vagrant. Alongside of that, we deploy enterprise products for each in a variety of different ways: licensed and unlicensed binaries, appliances to public cloud platforms, and hosted SaaS platforms. Our products help organizations of all sizes run any infrastructure for any application.

      At HashiCorp, we value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

      The Cloud Services team is an organization focused on delivering Hashicorp’s software as a Cloud service.  This effort will enable a distribution model wherein customers can use a fully managed service with an API contract.

      In your cover letter, please describe why you're interested in working at HashiCorp, and what draws you to this role in particular!  Specifics of your past experiences that are relevant to this role are great to include, too.

      In this role, you can expect to:
      • Design, implement, and maintain a secure and scalable infrastructure platform for delivering Cloud Services’ applications
      • Own and ensure that internal and external SLA’s meet and exceed expectations, System centric KPIs are continuously monitored and improved
      • Create tools for automating deployment, monitoring and operations of the overall platform
      • Participate in on-call rotation to provide application support, incident management, and troubleshooting
      • Provide ongoing maintenance and support of internal tools, improve system health and reliability
      • Program mostly in Golang, learning from and contributing to a team committed to continually improving their skills
      You may be a good fit if:
      • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem
      • Experience operating and maintaining production systems in a Linux and public cloud environment
      • You have prior experience working in high performance or distributed systems; while we strive to hire at a variety of experience levels, this particular opening is not well-suited for recent graduates
      • Working knowledge of industry best practices with regard to information security
      • You have built or operated a large scale Cloud service
      • Comfortable with Go or another low-level programming language

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      #LI-RM1

       

    See 4 more Software Development jobs
  • Customer Support / Customer Success (16)

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, and digital downloads. And the #1 reason people cite for using us?

      Creator-friendliness 🤗

      Sounds great, but what does it mean?

      It means:

      • Fast, friendly support 💨
      • Free migrations 🚚
      • No technical headaches 🖥️
      • No transaction fees

      …and a relentless passion, across our entire team, for helping our creators succeed.

      Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!

      We’re looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.

      Here’s what you’ll do:

      • Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
      • Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms 📦
      • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
      • Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
      • Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔

      Requirements

      We’re looking for a support agent with:

      • Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
      • Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
      • Support experience. You know what it takes to make customers happier than they were before they met you 😊
      • Availability from 10am - 6pm ET M - F. You’ll also be asked to check in on support emails every few weekends 📆
      It’d be REALLY great if you also:
      • Have created and / or sold an online course, digital download, or membership before 🤑
      • Have experience with Intercom and Slack 💬
      • Have experience working remotely 🗺️
      • Have worked with digital creators before 💡

      Benefits

      Here’s what you’ll get if you join us:

      • Competitive salary 💰
      • Equity in a rapidly-growing company 📈
      • 401(k) match (US-based employees) 🏦
      • Health insurance and other medical benefits (US-based employees) 💊
      • Paid family leave 🍼
      • Three weeks of vacation, plus a 3-month sabbatical for every three years you stay at Podia 🏖️
      • Work from anywhere with an internet connection 🌎
      • A professional development credit 💳
      • Annual team retreats with all expenses paid ✈️

      Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

      We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If that sounds like something you want to be part of, we want need to hear from you.

      We’re looking for candidates in the same regions as our current team (North America and Western Europe) and will ask for professional references (both a co-worker and a manager) from any finalist candidates.

    • Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.


      You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. 


      You should be...

      • Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things

      • A self-starter, capable of working independently 

      • Dedicated to constant experimentation & learning

      • Familiar with HTML, CSS and JavaScript


      Bonus points if you also have…

      • Experience with WordPress

      • Experience with WooCommerce (or other eCommerce platforms)

      • Experience supporting SaaS products

      • Experience writing and maintaining documentation

      • Native-level fluency in a language other than English (We love being able to support customers in their native language!)


      You’ll be responsible for…

      • Assisting customers by troubleshooting technical problems and escalating as needed

      • Answering pre-sales questions and other feedback from customers

      • Documenting and optimizing our support process to improve customer satisfaction

      • Writing technical documentation and other content so customers can help themselves

      • Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience

      • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to learn more? Read our full position overview and apply here. We're excited to meet you! Applications accepted through March 13th.



      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • Silktide makes software that helps companies test and improve their websites. We work with household brands around the world, such as eBay, Orange and HSBC to name a few.

      As a Customer Success Manager, you’ll focus on driving retention and growth within our existing client base. You’ll report into the Head of Customer Success and work closely with Sales, Operations and Product Managers to provide a consistent, first class experience for clients using Silktide.

      Our focus is making it easy for customers to launch with Silktide and ensuring they are set up to successfully grow their use of the service throughout the lifecycle of their relationship. This is more than simply taking our customers through a business review, it’s about ensuring the customer is delighted from day one, that they’re optimizing their use of the service, and that they’re positioned to continue to grow their use over time.

      As part of the role, you will also be responsible for instilling best practices for customer support and will provide guidance and training to customers in order to help them maximize their usage with our core products.

      • Managing accounts within an exciting growth environment

      • Effectively tailor your communication style to different audiences

      • Ensure revenue growth from existing customers through high customer satisfaction

      • Achieve and maintain high NPS

      • Help customers get the most out of the product

      • Work to deeply understand customer roles, and their challenges

      • Hold account meetings with existing customers (travel required)

      • Ensure customers are kept up to date with product improvements and new features

      • Onboarding and training new enterprise clients

      • Feedback to product on areas for improvement

      You should be prepared to reach out to customers, take care of them and target problems even before they happen. It is about understanding the customers’ business requirements and looking at our solution from their point of view in order to increase the recurring revenue whilst reducing churn.

      If you have previous web specific, digital agency, sales and/or account management experience, then this would be advantageous especially if this is within a SaaS environment. Your success will be measured by the success of our customer satisfaction, as well as the additional revenue generated by our customers as a result. You will be able to manage your own time, have confidence and be commercially minded. If you need something to work better, you’ll be encouraged to implement it.

      This is an exciting time to join Silktide, we are growing fast and expanding internationally, so there are plenty of travel opportunities. Our office is based in Derby, with excellent transport links and remote working is an option. We offer awesome perks, flexible working conditions, a fantastic salary and the opportunity to succeed, and we think you’ll be hard pushed to find anything like this anywhere else!

      We cannot sponsor visas at this time.

      No agencies outside our PSL please.

    • The Customer Engagement Manager role is the first of its kind at Later. You will be joining an experienced team that to date has been serving all customer types, but you bring strong leadership skills and expert knowledge in serving high value customers that require more hands-on guidance. Your goal is to proactively engage with our high value customers to understand their goals with using Later, onboard them with a strategic hands-on approach, ensure they are getting continued value from the product to optimize expansion and upselling opportunities.

      Later’s customer base has been growing rapidly, and to optimize customer retention we need someone who can ensure this segment of our customers reach their long term goals. You will work within the Customer Success team, alongside our Education and Onboarding teams to develop high touch strategies across the entire customer journey.

      Responsibilities

      • Onboard Later’s high value customers with a combination of 1-to-1 and 1-to-many touchpoints

      • Identify opportunities and implement strategies for retention, renewals, and expansion

      • Provide proactive touchpoints with Later’s VIP companies such as Nike, NBC, Spotify, Patagonia, and more

      • Be the first point of contact for inbound inquiries and responses to 1-many onboarding campaigns

      • Conduct webinars and run product demos guiding customers on how to use Later to accomplish their goals and desired outcomes, as well as drive usage of key features that contribute to activation and retention

      • Develop training materials such as slides, scripts, and recorded demos to help customers achieve their outcomes at different stages of their journey

      • Proactive outreach to customers that may need help

      • Collect product and cancellation feedback

      • Work cross functionally with Product and Marketing teams to represent the voice of Later’s high value customers

      • Collaborate with Customer Education and Customer Onboarding within the Success team to ensure strategic alignment

      • Approach all strategy and tactics with a data driven approach - creating hypotheses and assumptions, validated with data insights

      Skills and Qualifications

      • 3+ years in a Customer Success/Account Management role preferably in a B2B SaaS environment

      • Experience planning low touch and high touch customer onboarding strategies

      • Strong sense of analytics and how to measure results, obsessed with making optimizations to take your work to the next level

      • Ability to quickly uncover root causes and desired outcomes, and translate insights into actionable steps

      • Strong command of the English language, both written and verbal

      • You are a creative thinker who is comfortable working both independently and in a team environment. You embrace feedback, and have a constant desire to learn and improve.

      • Knowledge of the Social Media Market (bonus for experience working with/in Social Media Agencies)

      • Bonus: you’ve used Marketing Automation and Customer Success tools such as Intercom, Zendesk, Amplitude, Asana, etc.

    • Bevy is an early stage Startup with a mission to help brands build strong global communities. Founded in April 2017 by the core team behind Startup Grind, Bevy is an Enterprise-grade SaaS platform used by companies that include Adobe, Amazon, Asana, Atlassian, Duolingo, Ebay, Epic Games, IDEO, Intuit, MongoDB, Red Bull, Roblox, Salesforce, SAP, Slack and many more. In April 2019, Bevy acquired CMX which is the world’s largest network of community professionals. CMX offers world-class training, events and research.

      This role is for you if you enjoy building new and nurturing existing relationships. You will own a set of current customer accounts where you will troubleshoot, strategize, and align with their community goals and success metrics. You will position yourself as a partner, strategic advisor, and customer advocate. You don’t mind dealing with ambiguity, challenging customer assumptions, or supporting small, everyday technical issues that arise.

      Responsibilities

      • Develop a trusted advisor relationship with customer stakeholders & executive sponsors to help drive the value of Bevy

      • Building deliberate expansion plans into current and net new customer accounts in close collaboration with our Sales team.

      • Work with customers to understand their unique goals & challenges and partner with them to achieve those goals

      • Work collaboratively with the Sales team to execute quarterly business reviews and expansion plans in key accounts

      • Act as the internal liaison for the customer accounts you manage. You communicate with customers on a daily basis to ensure their needs, issues, and goals are addressed. This includes troubleshooting minor technical issues and being the frontline for support queries. You feel comfortable communicating back and forth between the user and our customer support engineers.

      • Work collaboratively with our Marketing team to build customer references and co-develop resources to better support our customers

      What we’re looking for:

      • Must be a multi-tasker, comfortable with context switching, and have 1-2 years minimum of experience in a customer facing or account management position, ideally in enterprise SaaS.

      • This can be a remote position.

      We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

      We are a small but powerful team, dedicated to achieving our mission to bring more community to the world. Many of us have worked in community positions before and understand the struggles and peaks that come with the role. Our team communicates candidly, giving feedback early and often. We set ambitious goals, and do what it takes to achieve them, while making sure that we take care of our own personal health and mental wellbeing. We’ll want you to be ready to take on a lot of responsibility with guidance and mentorship along the way. 

      Read more about Bevy’s values here.

      Principals only please.

    • PieSync is a growing startup with the sole purpose of increasing productivity of companies worldwide by connecting all major Saas applications.

      We built a platform that connects 180+ different Saas applications (Google Contacts, MailChimp, Salesforce,…) through an intelligent, 2-way synchronization engine. We help small businesses worldwide to implement smart workflows and keep their contact database up-to-date.

      We are hiring a Customer Support Specialist to join our team. As part of the Customer Success team, you will be the first point of contact for PieSync users enquiring about services, accounts and you will provide excellent customer service using the PieSync brand voice.

      What you’ll be doing:

      • Customer Support - responsible for answering any questions that the PieSync community may have via social media, email or phone

      • Engage in consultative selling by being a trusted advisor for PieSync customers

      • Respond quickly and accurately to customers' incoming inquiries related to price, configuration, product specification, etc

      • Promote new products, marketing activities, events etc. to the PieSync customer base

      • Ensure effective internal communication across the company

      • Manage our online help platform by creating new content and optimize existing information

      •  Facilitate company growth by achieving the support team target together with your colleagues

      What you’ll bring to the table:

      • Bachelor’s degree

      • Highly independent attitude combined with strong organisational skills

      • Due to having colleagues working in different timezones, we expect solid communication skills

      • Customer first-attitude with support experience in a related or similar field. Additional sales experience is considered a plus

      • Proactive mindset with the ability to bring solutions and new ideas to the table

      • Self-starter who possesses the ability to prioritise tasks and multitask

      • Proficient with computer and software applications

      • Ability to build strong business relationships with both customers and colleagues

      • Ability to work in a fast-paced, international environment

      • Team player, enthusiastic, positive personality, results driven

      What we offer:

      • Working on an exciting product with a top team

      • Fast-moving, fun and challenging startup environment with flat hierarchies

      • Flexible office hours

      • Competitive salary

       Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

      About HubSpot

      HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business  builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

      You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

      HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

      By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes.  HubSpot's Recruiting Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

    See 9 more Customer Support / Customer Success jobs
  • Design (7)

    • Senior Product Designer

      We have a simple goal: to solve the world's data problems with products that delight and inspire. Elastic is the leading software provider for making structured and unstructured data usable in real time for search, logging, security and analytics use cases. Since its initial release in 2012, Elastic's products have achieved more than 100 million cumulative downloads. Today thousands of organizations like Cisco, eBay, Dell, Goldman Sachs, Groupon, HP, Microsoft, Netflix, NY Times, Uber, Verizon, Yelp, and Wikipedia use the Elastic Stack, X-Pack, and Elastic Cloud to power critical systems that drive new revenue opportunities and massive cost savings. We believe that diversity drives our vibe. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      Engineering Philosophy

      Engineering a highly complex distributed system that is easy to operate via elegantly designed APIs is a non-trivial effort. It requires solid software development skills, and more importantly, a sharp mind and the ability to think like a user. We also care deeply about giving you full ownership of what you’re working on. Our company fundamentally believes great minds achieve greatness when they are set free and are surrounded and challenged by their peers, which is clearly visible in our organization. At Elastic, we effectively don’t have a hierarchy to speak of. We feel that anyone needs to be in the position to comment on truly anything, regardless of his or her role within the company.

      What You'll be Doing:
      • Provide product designs & prototypes.
      • Maintain our Sketch library and keep parity once your designs are coded.
      • Provide design recommendations and support through code review for a large team.
      What You've Done:
      • 5+ years of design experience working on complex web applications or SaaS products.
      • Experience with Sketch, specifically in the context of developing a design system.
      • Facility with thinking in terms of systems, marked by an ability to make design decisions that scale and result in reusable patterns, palettes, and components.
      • Considers how low-level design decisions affect the big picture and the future evolution of the UX.
      • A positive attitude and a matching commitment to innovate
      • The ability to code your designs in HTML and Sass or a similar preprocessor.
      • General terminal and git/GitHub skills.
      • Familiarity with JS frameworks like React or Angular.
      • Some understanding of Dev ops, business analytics or security mindsets and needs.
      • A love for animation. Familiarity with tools like Pivotal, Framer or CSS animations is a big advantage.
      • Experience building accessible designs.
      Additional Information
      • Deeply competitive pay, medical, dental, vision, disability, benefits
      • Equity
      • Catered lunches, snacks, and beverages in most offices
      • An environment in which you can balance great work with a great life
      • Passionate people building great products
      • Employees with a wide variety of interests
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
      • Distributed-first company with employees all over the world, some even fly south for the winter :)

      Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

      #LI-WN1

    • SecurityScorecard (US only)
      1 month ago

      Why SecurityScorecard

      SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by nearly 1,000 customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A.

      Headquartered in New York City, we are funded by top investors such as Sequoia Capital, Google Ventures, NGP, Moody’s, Intel, and others. Our vision is to create a new language for companies and their partners to communicate, understand, and improve each other’s security posture.

      About the Role:

      We seek a UX Designer to work on our fastest growing platform tier today, known as Atlas. Atlas is our collaborative security product that streamlines the process of managing and executing cybersecurity assessments and ultimately turbocharges the due diligence process.

      Key Responsibilities:

      • Iterative prototyping and refining designs from low-fi wireframes to beautiful mocks
      • Employ user-centered design methods to develop user interface specifications such as interaction models and workflows
      • Create wireframe layouts for pages that present content and functionality with intuitive clarity and beautiful balance
      • Lead the campaign production process — seeing the idea through the creative process to final sign off and implementation
      • Work closely with our product managers, designers and engineers to define the best way to approach a problem
      • Brainstorm and visualize design concepts

      Experience and Skills:

      • 3-6 years of experience designing end-to-end user workflows in B2B SaaS
      • Ability to adapt to different delivery timeframes & information availability
      • Strong communication skills with engineering team
      • Ability to create phases for their designs
      • Take feedback from users and abstract concept, not limited to the solutions proposed
      • Create compelling stories to convince Devs and Project to work on solutions

      SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    • We're looking for a Design Lead to help us help our clients build incredible teams all over the world.

      Organisations need to find the right people to solve the challenges they're addressing. People need to find the right organisations where they'll thrive in their career. We unite these two parties - leveraging design, software and data to facilitate the interactions that address everyone's needs.

      We're a 'design-led' organisation. We believe most B2B software is (still!) designed for the buyer, not the user - fundamentally, most people just don't engage with B2B software. We're different - investing heavily in design and customer success and going 'above and beyond' to educate, guide and empower our clients. We've recently invested a considerable sum into a re-brand with Focus Lab and are looking for someone to build on top of that foundation, ensuring we win on design for years to come.

      You'll work across our entire 'design ecosystem' - whilst you'll focus on our core product experience, you'll also contribute to our internal tools and all other aspects of the Pinpoint experience, from our clients to our colleagues. You can expect to have a say in all design decisions from new ideas through to iterations of existing functionality and should be just as comfortable reviewing engagement data and talking to end-users as you are in Sketch.

      Key Responsibilities

      Day-to-day, you'll:

      • Work with our product team, reviewing engagement, usage and support data and talking to customers to identify issues / opportunities and then design workflows, mockups and visual solutions to address them.

      • Identify and define new features / concepts and design the end-to-end workflows, mockups and visual solutions required to get those features built and implemented.

      • Take ownership of our design system, expanding our visual language over time, refining existing components and ensuring we adhere to the system as a business.

      • Constantly iterate and improve on our existing work based on feedback from the wider team, end users, your own experience, etc.

      • Contribute to the non-technical aspects of our business - from our marketing content to the office, we want every aspect of the Pinpoint experience to feel 'designed' and not an afterthought - this is as true for our employee experience as it is for our clients.

      Skills, Knowledge & Expertise

      Ideally, you'll:

      • Have prior experience designing digital products (with examples of work you've contributed to in the past).

      • Have an understanding of the entire design process, from identifying the problem through to the design and execution of a solution. 

      • Be comfortable designing mockups / prototypes in a tool of your choice. (We use Sketch, but you can use whatever you'd like).

      • Have a passion for the Software as a Service (SaaS) space and be interested in our industry. There are fantastic designers in every sector, but we'd love you to love this one.

      • Take pride in the 'why' behind your designs. You'll be happy explaining your decision making process and rationale to others.

      • Enjoy learning. We move fast and have big ambitions - the only way we'll achieve them is if the growth trajectory of our people is as fast as the growth trajectory of our business. You'll constantly strive to improve as a designer and will constantly push standards.

      Benefits

      We care deeply about making Pinpoint an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. 

      The specific benefits / perks we offer are continually evolving, but currently include: 

      • Full healthcare coverage for you and your family 

      • Generous personal development budget

      • Top of the line equipment (4K Monitors, Macbook Pro, etc.)

      • Flexible working (choose your hours / days / where you work, within reason)

      • Competitive salary with regular pay reviews

      • Generous option grants

      About Pinpoint

      Pinpoint empowers organizations to build the incredible teams they need to achieve their goals.

      Our online software helps businesses find, assess and hire the best candidates using our suite of intuitive tools.

      We strive to be best in class by empowering our people to challenge, innovate and advance in everything we do. 

      Be a part of an organization that deploys the best working methods used by the world’s leading brands and creates an environment that allows you to get on and accomplish your mission. 

      Do your best work with the tools you need, with support from the best people, in your own time, your way. We succeed together by operating with flexibility, always learning and ever-evolving.

    • Percona (CET hours)
      1 month ago
      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      We’re looking for a remote full-time UI/UX designer with deep experience designing web-based application interfaces to join our team and help continue building Percona Monitoring and Management (PMM).  PMM is a free and open-source platform for monitoring and managing the performance of SQL/NoSQL based databases and servers or cloud instances. 

      If you can’t rest until our users are presented with a beautiful and easy to use interface that makes accomplishing complex tasks a breeze, this could be the right role for you.  You should be the one people turn to when they want to achieve an objective with the fewest possible steps without asking for help on how to use the tool. Working closely with both Marketing and Product, you should be capable of creating a vision for the application that is easily adhered to by our developers to ensure a consistently delightful experience using the products.  You should consider yourself a partner to product, marketing and development, and an advocate for the user and be willing to push all parties to continually refine both the design and flow of our applications.

      Location:  Remote, however, bulk of team is in Central European Time so you should be able to significantly overlap your schedule

      Your Experience
      • You have experience designing large, complex SaaS applications across web and mobile platforms
      • You are a wizard with modern design collaboration tools (Figma, Sketch, Balsamiq, etc)
      • You have created original graphics using tools such as Photoshop or Inkscape
      • You can build user interfaces for users of all technical competencies 
      • You can conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
      • You have created and validated usability of designs through prototypes and customer research
      • You are able to manage inventory of of design elements and generate style guides 
      • You are able to optimize existing interfaces in addition to creating new experiences
      • You have excellent written and verbal English
      • You have the ability to work closely with others but also independently
      • You are familiar with version control systems (Git)


      Preferences
      • Bachelor’s degree or equivalent combination of education and experience
      • 4+ years of hands-on experience designing interfaces for web-based applications
      • Deep experience with HTML, CSS, Javascript and interactive design principles
      • Problem-solving aptitude
      • Ability to properly prioritize efforts based on business need/value/impact
      • Can work in a fast-paced remote environment
      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • FormAssembly (US only)
      2 months ago

      Hello! Are you interested in joining a 100% remote SaaS company dedicated to helping customers streamline organizational processes and be better stewards of their data? Consider applying for open positions at FormAssembly, an enterprise web form creation and collection platform used by some of the largest and most well-known organizations in the world.

      We are a team of collaborators that are passionate about providing the very best to our customers, partners, and stakeholders, internally and externally. We are travelers, artists, athletes, and animal lovers creating an incredibly strong, fully remote team and providing amazing results, no matter where we are. We’re problem solvers and continuous learners who are never afraid of a challenge, and we’re looking to add another amazing member to our Product team.

      We’re looking for a User Experience Designer to join our growing product team at FormAssembly.

      Here’s how you’ll help us deliver exceptional user experiences through our product:

      • Create and iterate rapidly on low-fidelity wireframes
      • Design artifacts such as journey maps, experience flow diagrams, and presentations to communicate your design approach and gain alignment across stakeholders
      • Research best practices in and around web applications to build features that meet the product vision along with address customer needs
      • Document design decisions with high fidelity mock ups and detailed descriptions
      • Collaborate cross-functionally with engineers, support, marketing, sales, and business development teams to identify pain points and improve user experience through design solutions
      • Drive your design decisions with data — strategize and conduct meaningful user research, collect customer feedback, then synthesize and present your findings as design concepts
      • Perform usability testing to validate design directions and inform opportunities for improvement

      Requirements

      Successful candidates will have the following skills:

      • Must be located in a US Eastern/Central time zone, or able to work standard US Eastern hours daily
      • Comfortable in an Agile work environment
      • Excellent communicator and writer
      • Experience creating and maintaining a living style guide and design elements library
      • Familiar with Sketch, Slack and Jira
      • Knowledge of Salesforce Lightning Design, Pendo, and Gherkin
      • Bonus points for design experience with iOS and Android applications


      About Us

      FormAssembly is a leading enterprise data collection platform, built to help organizations streamline processes and drive quality form conversions. At our core, our mission is to help organizations collect, use, and be good stewards of the personal data entrusted to them.

      We work across multiple industries with well-known customers, including Amazon, Aetna, Lenovo, Volvo and others. We have been recognized in the 2018 and 2019 Inc. 5000 lists of fastest growing private companies, and we are a G2 Crowd Winter 2019 Leader.

      Here are some links to give you a peek into what it’s like to work at FormAssembly:

      If you’re a genuinely nice person who is great to work with, respectful, and who will put the team and our customers first, we’d be thrilled to have you apply for this position. FormAssembly is an equal opportunity employer. If you belong to an under-represented group in tech, you’ll find a welcoming culture that thrives on diversity.

      This is a full-time position, open to all locations (working remotely from home).

      Benefits

      FormAssembly offers several benefits that help to facilitate a healthy team, personal growth, and a work-life balance, all of which contribute to creating a more engaged and passionate workforce.

      • Health benefits (health, dental, vision) for team members based in the United States
      • 401(k) with 4% company match
      • 4 weeks paid vacation and 9 company holidays
      • Flexible work schedule
      • Paid parental leave
      • Charitable contribution match
      • Budget for professional development
      • Company provided Mac laptop

      You'll be joining a talented and fun team, working together to build something great!

    • 2 months ago

      As a Senior Product Designer, you will design successful, meaningful products that help thousands of developers deliver better applications to their users, faster.

      Design Team

      We’re a multi-disciplinary team that drives a consistent voice and experience through our entire customer and partner network. We consist of product designers, visual designers and user researchers who work hand in hand with marketing, product management and engineering to create CircleCI’s industry leading product.  Fundamentally, we prioritize work that is high impact, measurable, and achievable. You will be an integral part of CircleCI’s success as you accelerate your career with a fast-paced team that is passionate and committed.

      Responsibilities
      • Collaborate cross-functionally with our product and engineering teams leading strategic design efforts
      • Plan and conduct user research studies to understand and validate product concepts throughout the design process to inform and validate design decisions and focus on constant improvement 
      • Use data analytics, user testing and research to inform and validate design decisions and focus on constant improvement 
      • Distill complex tasks and workflows into intuitive, simple experiences
      • Develop high-fidelity interactive mockups and assets for your projects
      • Help guide, improve, and implement our design process
      • Work with engineering on UI frameworks and pattern libraries
      • Develop and maintain relationships with stakeholders
      Requirements
      • 5+ years of design experience (previous SaaS, enterprise or Developer tool work a huge plus.)
      • A system thinker who has the vision to design the big picture, and the tactical ability to break it down so that engineering can succeed in building it incrementally
      • Ability to think through complex user problems, propose solutions, mock them up in detail, and work with engineers to build them
      • Ability to move seamlessly between defining strategy and delivering hands-on work
      • Communicate design effectively, regardless of the audience
      • Ability to collaborate with a team across multiple time zones
      • You look for opportunities to solve problems for people in unusual and innovative ways and enjoy working with engineers to ship small, quick experiments to validate your ideas and opinions
      • Experience designing for mobile and web 
      • Experience doing user research and running usability tests
      • A portfolio of work that shows complex and creative UX solutions, great visual design and a solid grasp of information architecture.
      • Knowledge of HTML, CSS, and JS (advanced knowledge a big plus) with a desire/willingness to code.
      • Familiarity designing and building design systems
      • Experience with Lean UX methodologies

      If you’re interested in joining the team at CircleCI, please send a resumé and cover letter describing what inspires you and why you think you are a good fit for the team. If you contribute to an open-source project, write a blog, or have a presence on the web (Behance, Dribble, Twitter, etc.) we would love to hear about it.

      We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those who are enthusiastic about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do work that excites you, we hope you’ll apply.

      About CircleCI

      CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster. 

      Founded in 2011 and headquartered in San Francisco with a global remote workforce, CircleCI is venture-backed by Scale Venture Partners, Threshold Ventures (formerly DFJ), Baseline Ventures, Top Tier Capital, Industry Ventures, Heavybit, Harrison Metal Capital, Owl Rock Capital Partners, and NextEquity Partners.

      CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    • 2 months ago
      About Datadog:

      At Datadog, we’re on a mission to build the best monitoring platform in the world. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

      The team:

      The Product Design team works on embedded product teams, collaborating closely with PMs and engineers on major product area. Product Design is its own department, independent from engineering or product management. We’re full-stack designers, owning all aspects of our work from research, prototyping, polish, and engineering hand-off. We work closely together, collaborating with our DesignOps team to develop our design system and tooling. 

      The opportunity:

      We’re looking for a Senior Product Designer with a passion for building technical tools and scalable design systems. Our designers build the UI that developers around the world rely on: real-time dashboards, data visualizations, data-driven notebooks, core site functionality, and the design systems and tools that power it. Their work makes the data we collect easy for users to understand and act on.

      You’ll act as a leader within the product design team, collaborating with other designers to make their work and the whole team better. You’ll not only own the success or failure of your design work, you’ll help other designers communicate their ideas and the support for their design decisions across the company.

      You’ll join at an ideal time to make a big impact. We are expanding globally, designing and building multiple new products, and rolling out DesignOps to speed up and scale design. You’ll be involved in every step of the process—defining product, collaborating with PMs and engineering leads, and researching, prototyping and scaling design with new systems.

       You will:
      • Work with product managers, engineers, and data scientists to understand how our customers use Datadog and what they need to succeed
      • See your design work through from start to finish: turn insights from user research into ideas, sketch and prototype to bring them to life, and ship products and features that make Datadog better
      • Be the expert in your product area, mentoring designers on the team to do their best work
      • Communicate both your design work and the support for your design decisions across the company
      • Work closely with engineering teams to understand how your designs will be built
      Requirements:
      • You have 5+ years of experience in digital product design
      • Your portfolio includes a proven track record of shipping interaction design work in web applications
      • You are an excellent visual and written communicator, able to clearly communicate your design work and the support for your design decisions
      • You have experience with advanced prototyping tools (e.g. Principle, Framer, Sketch, Figma, InVision)
      • You understand systems thinking and component-based design patterns
      • You give and receive feedback well, supporting and improving the work of your colleagues as well as your own
      • You want to work in a rapidly changing, high-growth startup environment
       Bonus points:
      • You understand cloud infrastructure and have experience with platforms like AWS, GCP, or Azure
      • You have worked on technical products and data visualizations
      • You have built SaaS, enterprise software, or developer tools
      • You have experience with Figma and Framer
      • You can write HTML, CSS, and React/Javascript
  • Marketing / Sales (20)

    • Snowplow Analytics (UTC +/- 2)
      2 days ago

      It’s a hugely exciting time here at Snowplow. Over the last 7 years, we’ve grown to a brilliant 50 person team that is spread out over 12 countries with nearly 150 customers and many, many more open source users, and we’re heading for even bigger and better things.

      Our technology enables you to track any event data; ask any question of that data and use any tool you want to answer it. Our mission is to empower people and companies to do truly transformative things using data. 

      To support us with our ambitious goals, we are now looking for a Marketing Operations Manager to join our Marketing team and build out and lead the operations function.

      The Opportunity

      As the Marketing Operations Manager you’ll work as a part of a growing marketing team that is laser focused on demand generation. You’ll be instrumental in helping the team measure, manage and optimise our go-to-market processes and drive results. You’ll leverage our marketing technology systems to assist marketing and sales in processing inbound leads and will report on and measure the results. You’ll be instrumental in managing our lead flow and reporting processes, helping to optimize our marketing investments and maintain a close partnership with sales.

      We’re an ambitious, enthusiastic team and are looking for someone to join us who can own the growing operations challenge within the marketing team. 

      What you’ll be doing

      • Own and build out the marketing operations function and team interfacing closely with our Head of Demand Gen and the sales organisation

      • Lead the charge on scaling and optimising the operations processes and the technologies we use

      • Measure, report and analyse key demand generation and sales metrics to enable marketing and sales to execute and optimize effectively on their initiativesManage marketing’s CRM system (Pardot) and continuously identify data inconsistencies across sales and marketing platforms, discover root causes and implement sound solutions Work cross-functionally with the sales team to help drive success in lead management and to track and improve funnel efficiency including educating and training as required

      • Work with the sales team on managing Salesforce processes, workflows and reporting

      • Execute and manage key processes in Pardot, including lead scoring, lead assignment, building  nurturing and engagement flows, and more

      • Work closely with the rest of the marketing team members to ensure our campaigns and events are effectively driving pipeline

      • Create processes for the marketing and sales teams that drive speed and efficiency across systems and teams

      We’d love to hear from you if

      • The idea of working for a growing startup excites you

      • You have 3-5 years of experience with managing CRM systems, automation solutions and marketing operations processes (ideally in a B2B SaaS setting)

      • Basic SQL skills is not a must, but it’s a big plus

      • You have deep experience using Salesforce and ideally Pardot (or Hubspot)

      • You enjoy building out detailed processes, sticking to and refining them over timeYou are detail-oriented, accurate and good at problem solving

      • You thrive in fast paced environments where you’ll have to think on your feet

      • You’re analytical and use data to derive insights and inform decisions

      • You are adaptable and don’t mind working in an ambiguous, ever-changing environment

      • You have the ability to identify and communicate issues quickly

      • You have a passion for marketing and demand generation

      What you’ll get in return

      • A competitive package based on experience, including share options 

      • 25 days of holiday a year (plus bank holidays)

      • MacBook or Dell XPS 13/15Freedom to work wherever suits you best 

      • Two fantastic company Away-Weeks in a different European city each year (last one was in Bratislava in November 2019)

      • Work alongside a supportive and talented team 

      • Grow and develop in a fast-moving, collaborative organisation 

      • Enjoy fun events in and around London organised by our Cultural Work Committee 

      • Learn to code or improve your existing skills with our Software Development Guild 

      • Convenient location in central London (Aldgate)

      • Continuous supply of Pact coffee and healthy snacks 

      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

    • As a member of the executive team, you will take the helm of the Kuali business unit that serves the CFO’s organization on campus with financial & risk management solutions, currently our Financial and Ready products. You’ll be accountable for growing and operating the business line, including full P&L responsibility. You’ll have the support of executive peers who manage product, engineering, user experience, and customer success.

      About the company

      Kuali builds higher ed cloud solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 200 customers and 100 employees. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      If you’re looking to make your fortune off a quick flip with no business model, you’d be happier someplace else.

      What you'll be responsible for
      • Growing the financial & risk management solutions business
      • Understanding the market dynamics and current issues that impact university CFO’s and their organization
      • Positioning Kuali as a thought partner with leading institutions in this space
      • Leading marketing and sales efforts to create and realize demand
      • Working with executive peers leading the product development practice and teams to prioritize and develop products that make Kuali an indispensable partner
      • Working with executive peers to deliver remarkable customer experiences and create fiercely loyal customer advocates at every touch point.
      • Learning, and educating others, about the market landscape & competitive products
      • Managing the P&L, strategic investments, and the financial health of the business line

      Requirements

      About You
      • You’re an amazing communicator. You listen, and your written, oral, and visual communication is clear, concise, and tuned carefully to your audience
      • You’re a natural, self motivated and directed leader who inspires your team, embraces teaching (or learning) opportunities, and provides constructive coaching and meaningful, stretching challenges
      • You’re a resourceful, creative, problem solver
      • You know your stuff. You can think your way through complex issues, have a keen eye for details, and talk about it all confidently, accurately, and honestly
      • You’re cool under pressure. Startups can get a bit hectic. You keep calm and carry on through even the most stressful of circumstances
      • You enjoy a challenge and play to win
      • People love working with you
      • You’re organized, communicative, and accountable—you own your role entirely, while being open to critiques, suggestions, edits, and new ideas
      • You play nice with others, but you’re not a pushover
      • You look at our company values and think “I want to work at a place that has those values.”
      • You’re passionate about your role in helping customers achieve their missions, and you advocate for them fiercely.
      • You’re curious and continuously seek knowledge and share your discoveries with others.
      • You have a track record of combining business, technology, and budget challenges to produce high-impact end results.
      The experience and technical requirements you have to have
      • You’ve formed and executed on a business strategy and, successful or not, learned from it
      • You’ve worked on multiple SaaS solutions
      • You’ve used agile methodologies and have ideas on how you’d improve them
      If you have some of these too we’ll be delighted
      • You have experience with the Higher Education community
      • You know the financial management and/or risk management domains in higher ed
      • You’ve been a leader in both start-ups and large companies
      Other requirements
      • You’ll have the opportunity to travel. There will be 3-4 key events throughout the year, and opportunities to visit customers as well. The travel requirement could be 50%.
      • We are a remote division of the company. You’d be expected to have a suitable home working environment or alternative.

      Benefits

      • Autonomy
      • 401k matching (up to 4% of your salary)
      • Full health premiums paid by company for you and dependents
      • Take the time off that you need (unlimited PTO)
      • Paid holidays
      • Annual tech hardware budget to buy whatever you want to do your job
      • Annual conference and training budget to learn what you want to learn
      • Work from home
    • Remote

      We are looking to hire a Financial Analyst for our Financial Planning & Analysis team. The successful candidate will work directly with members of our senior leadership team to set plans, derive goals, and collaborate effectively with teams to achieve them. We’re looking for a detailed oriented self starter who can juggle multiple projects and is excited by building processes that scale.

       

      Responsibilities:
      • Plan the wholistic financial trajectory of the business. Work with senior leaders across functional groups to instrument the business. Determine key metrics and measure how resources will be deployed to achieve them.

      • Oversee the company’s financial health and drive monthly reporting packages. Provide ongoing communication and collaboration with business partners. Surface the performance of our key financial and operational metrics to our senior leadership team and the Board.

      • Embrace new information and proactively look for ways to better understand our business performance. Utilize new information to help improve visibility and forecasting.

      Requirements:
      • Bachelor in Accounting or Finance preferred; MBA a plus

      • 3-5 years of relevant work experience, preferably at a leading investment bank or fast growing SaaS business.

      • Significant experience with sophisticated financial modeling. Direct company FP&A experience is a plus.

      • Ability to turn large data sets into meaningful insights. Ability to code using SQL is a plus.

      • Solid understanding of the key drivers of a SaaS business.

      • Proactive thinker looking to build processes that scale.

      • Distill and simplify complex financial concepts for all audiences.

      • Build trust and effectively collaborate cross functionally.

      The compensation calculator for this role can be found here.

      Remote-ATL
    • 6 days ago

      About Rainforest

      Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. We're a truly a global team with a physical footprint in San Francisco, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done. Visit our website, our instagram and our twitter feed to learn more about our company.

      A quick product explainer video can be found here.

      Awards

      - Inc. Best Workplaces 2018

      - Forbes 2017 - The Cloud 100 - World's best cloud companies

      - Great Place to Work Certified 2019

      About this Role

      As our Head of Growth, you will be accountable for growth, revenue, and profitability of our app. Working with other cross-functional teams, you will develop and execute a comprehensive strategic plan to identify and drive activities impacting revenue growth for the company. We've recently adopted a low friction, product-led go-to-market strategy and there are lots of opportunity to orchestrate and automate customer acquisition, expansion, and retention activities. We're looking for someone with both the right experience and enthusiasm to break new ground and help innovate more effective growth strategies with us.

      - Develop a strategic customer acquisition and retention roadmap to hit growth targets and maximize long-term ROI

      - Plan campaigns from idea to results; owning objectives, tools, team, progress, and reporting

      - Own the infrastructure and instrumentation needed for rapid growth; evaluate tools, build models, testing capabilities, KPI dashboards

      - Use analytics, customer data, and predictive scoring to identify high-growth customer segments

      - Create and qualify leads through initiatives including SEM, content marketing, nurture programs, partner marketing, social media, email campaigns, webinars, and other channels

      - Drive continual improvements in lead conversion rates, close rates, and funnel velocity

      - Collaborate to build reports and KPI dashboards to provide visibility into marketing spend

      - Think creatively about new ways to reach customers and increase relevance; execute experiments to prove your hypotheses

      Q&A with the CEO

      View some short clips of our CEO Fred Stevens-Smith talking about this role:

      - How critical is this role at Rainforest?

      - What kind of company do you want to build?

      - What is the big opportunity here?

      - What is your vision for the product?

      About You

      Must Haves

      - You're passionate about and experienced in growing SaaS products

      - You have at least 5 years of growth or demand generation experience, preferably with a low touch, product-led SaaS company

      - You've owned KPIs and have been directly responsible for creating and executing plans to drive growth

      - You have prior demonstrated experience and comfort working with cross-functional, high velocity Product teams

      - You have outstanding analytical skills, with preferably a Technical or MBA degree

      Other Differentiators

      - You have experience growing products that sell to developers or other technical audiences

      - You've worked at a fast moving startup

      - You have previously successfully worked in a remote, distributed team

      How we'll reward you

      - Flexible, remote work options

      - Generous vacation time

      - Competitive compensation and stock options

      - Professional development, career coaching, and conference attendance

      - 3 offsites per year: every ~4 months we arrange an offsite for the whole company to get together so we can get to know our colleagues better and understand what we need to do. The location is ever changing, so you will get to see some new places! Our last offsite was in Kuala Lumpur, Malaysia.

      Our Values

      We are intentional about culture, and these are the highest level ways we have come up with to describe how we work and interact.

      😇 No BS, No Ego

      We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.

      🐢 1% better every day

      Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.

      🛠 Own the journey

      We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our tribal journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our tribe’s success.

    • Oden Technologies (North America)
      1 week ago

      About Oden:

      We are on the brink of the next industrial revolution.

      Manufacturing has long been an analog world, but this is about to change. By introducing machines to the digital world, there’s a staggering opportunity for efficiency and production leaps. Oden is driving this revolution. We’re on a mission to eliminate waste in manufacturing.

      We have combined industrial hardware, wireless connectivity, and big data architecture into one simple platform so all manufacturers can analyze and optimize their production, from any device. Efficiency, sustainability, and competitiveness are democratized.

      Why We Do It:

      We like to enable those who make things - to make more, to waste less, to serve their customers, and to thrive in a competitive world. Help enough makers, and the world can give us all the abundance we want for less cost and environmental impact. We’re on the verge of a 4th industrial revolution that begs for absolute efficiency in all factors of life. We plan to deliver that to everyone who makes things.

      Oden Values:

      • We foster trust, collaboration and personal development in our team, clients, and society

      • We communicate openly in all directions, embracing failure

      • We face new challenges and information head on, everyone’s impact matters

      • We learn from our mistakes and move forward with purpose and plan

      • We are building a community of those who create and move boundaries, with ownership and passion

      The Role:

      As Director of Sales, you’ll have the opportunity to significantly impact the growth of our company and help redefine the way the manufacturing world works. In order to continue to accelerate our rapid growth, we’re looking for people who embrace aggressive goals and work hard to achieve them. You’ll handle the sales process from marketing qualified to closed won, and close deals with managers and executives of medium and large-sized industrial corporations. This individual puts the best interests of the clients first and is excited to work for one of the most innovative tech companies in IoT, Industry 4.0, and Big Data Analytics. You’ll work closely with Oden’s dedicated lead generation team, who books meetings on behalf of the Director of Sales.

      Responsibilities Include But Not Limited To:

      • Owning the entire sales funnel from lead to closed won.

      • Working with your supporting BDR to accelerate opportunity creation.

      • Going after new logos, securing pilots leading to initial roll-out, up-sell, and cross-sells

      • Achieving Deal and ARR quotas and developing future targets

      • Qualifying inbound leads and MQL’s to SQL’s to forecasted opportunities

      • Maintaining accurate pipeline and forecasts with CRM

      • Representing Oden at industry trade shows and conferences

      • Evangelizing Oden’s vision for Industry 4.0 and the progression of technological adoption in the manufacturing sector

      • Developing and executing strategies to take market share from Oden’s competitors

      • Attention to detail, tracking all sales activities and taking in depth notes for distribution to the marketing team.

      • Travel as-needed (estimating 30%) to support prospect and clients

      Minimum qualifications:

      • 5 to 10+ years of sales expertise in B2B SaaS and/or manufacturing

      • Consistent track record of meeting or exceeding aggressive quota/revenue targets

      • Understanding of the enterprise sales process and how to navigate large organizations to successfully sell high-value solutions to committees and cross-functional groups

      • Courtesy, integrity, and a constant attention to the client’s best interests

      • Ability to develop lasting business relationships with C-level decision makers

      • Experience working closely as a partner with prospective clients to understand their needs.

      • Curiosity and enthusiasm about technology

      • Exceptional communication skills

      • Organized, independent worker

      • Experience with CRM system is an asset.

      Nice to have:

      • Startup, analytics and IOT / IIOT experience

      You:

      • Care about the mission of the product and company.

      • Are never satisfied with the way things are, but excited about the way things could be.

      • Are a lifelong learner with a thirst to help grow businesses using data

      • Are a team player and can think strategically about how to communicate an idea to a market.

      • You know how to navigate a large, complex organization to establish a cohesive narrative between platform users and executive buyers.

      • Empathize with customer needs while also looking towards long-term innovation.

      • Live by transparent and scientific thinking. You put in the work to find the best ideas with those around you, without ego.

      What We Offer You:

      • Measurable impact to the world and the chance to help real people - family businesses, entrepreneurs, engineers.

      • Exposure to many tech disciplines, most of which are rapidly evolving.

      • A bridge between the physical and cloud worlds of tech. Our platform unites big data visualizations with sensors, and heavy industrial equipment.

      • A platform that has the potential to evolve beyond what we have envisioned now.

      • Scientific and transparent thinking, for everyone involved.

      • We’re an equal opportunity employer (EOE).

      Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and world-views as this is the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.

      Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities and the ongoing development of a psychologically safe work environment.

    • Workstream (www.workstream.is) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more.

      We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Basis Set Ventures, Valar Ventures, ex-Googler Fund, Peterson Ventures, Joe Montana, CEO of Zoom, CEO of Logitech, COO of Yelp, Chairman of JetBlue, CMO Hubspot, and more. Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

      Position overview

      We are looking for a data analyst to join our fast growing team, working alongside the founders. Ideally, you are passionate, detail-oriented, an excellent communicator, independent thinker and incredibly intelligent.

      The Nitty-gritty Details

      • Company: Workstream

      • Website: https://www.workstream.is

      • Location: Remote

      • Position: Data Analyst

      • Position type: Full-time

      • Reporting to: Co-founder & chief product officer

      Opportunities to Progress in Career

      Workstream is a San Francisco based, rapidly growing, seed-stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~20 full timers + a few part timers with strong passion to make hiring easier and faster. We hope you will bring the same energy and share with the team.

      We are looking for someone that can grow with our team over time. You will start as a Data Analyst, but it won’t be any ordinary analyst. You will get plenty of exposure to the leadership team (think weekly), reporting directly to one of the founders. You will also get to work closely with our engineering team to build and maintain our data warehouse and data infrastructure, in addition to answering business questions.

      You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.

      Watch this video of Lei (co-founder / chief product officer) describing this role.

      https://youtu.be/-H2DLct5Dj8

      Responsibilities

      - You will be responsible for creating and maintaining company KPI dashboards so everyone across the company can monitor our performance (we are transparent and data-driven), and team leads can make informed decisions. This means writing a LOT of SQL -- and making sure the data is accurate and reliable.

      - Then, you will explain those metrics to leadership and each team, making sure they understand the ins-and-outs of the data. As a data analyst, you know that there are caveats behind every single chart; it’s your job to make sure that your audience understands it too when they make business-critical decisions. This may come in 1:1 meetings, team meetings, or deep dive sessions.

      - You will also be called on and counted on for supporting ad hoc requests from the leadership, and to help with preparing board decks. These may happen last-minutely and urgently, and you’ll be expected to act quick, without compromising quality.

      - To do all of these, we need a solid foundation of data warehouse and architecture. Together with your manager, you will build and maintain our data warehouse and architecture. That means working with engineering to integrate new data sources (as our teams adopt new internal tools). It also means creating and maintaining clear documentation on data flow, schema, and naming convention.

      - You are at the frontline at fostering a data-driven culture across the company. Champion for single source of truth (SSOT), and champion for understanding and using data the right way.

      - Lastly, train and guide other teammates (sales ops, customer success ops, etc.) on how they can best use data to guide their own work.

      Skill sets and requirements

      - You resonate with our company values. Culture fit is a must have for us, and hopefully these will resonate with you! https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/edit

      - You are humble, hungry, disciplined, and curious.

      - You have 3+ years experience in data analytics for SaaS businesses.

      - You understand SaaS, B2B, and startup metrics very well.

      - SQL ninja – excellent SQL skills, able to create charts/reports/dashboards in minutes.

      - Fundamental understanding of relational databases.

      - Fluent with data visualisation/business intelligence tools such as Mode, Periscope, Looker.

      - Fluent with Google Sheets and (to a lesser extent) Excel.

      - Experience working with large and complex datasets.

      - Comfortable communicating technical concepts to high level stakeholders.

      - Ability to work autonomously in a dynamic environment.

      - You are an excellent written and verbal communicator.

      - You have fantastic problem-solving abilities, analytical horsepower, an attention to detail, and a willingness to do whatever it takes to get things done.

      - Self-directed learner who requires little oversight.

      Nice to have:

      - You have worked remotely before.

      - You have an engineering / devops background and can maintain our data infrastructure.

    • Finance Business Unit Director

      The Finance Director for an Automattic Business Segment is a highly visible role that includes frequent interaction with C-level leaders, business and operational executives, and other key internal and external stakeholders. As a leader within the Finance team, this role’s overarching charter includes FP&A business support in delivering relevant and insightful analysis that enables effective decision-making. 

      This role has responsibility for developing a comprehensive understanding of all key business drivers and sophisticated financial models which will enable you and your team to deliver insightful, value-added analysis. The ability to meld operational and financial measurement and analytics is paramount.

      The Director will work across businesses, to ensure the finance function supports and facilitates growth and works collaboratively with the entire executive team to set strategic direction and drive enterprise success. 

      We will expect this position to drive significant improvements in processes, systems, and metrics/reporting, with the goal to provide transparency and insight to a complex, growing company. 

      She or he will be heavily engaged in ad hoc analytical and decision-making support including potential partnerships, acquisitions and growth initiatives, marketing analysis, pricing, key investments in LTV, SAC, and other KPI’s relevant to Automattic.

      The Director of FP&A will help to drive, build, and scale the company’s finance organization. You will play a key role in recruiting, developing, and retaining our employee base. You’ll be a catalyst to ensure a positive, learning-based environment conducive to teamwork and problem-solving. 

      This position is an exceptional opportunity to join a dynamic, fast-growing company with an iconic brand and unlimited growth potential. We encourage you to seriously consider Automattic as the next step in your career progression!

      Additional Responsibilities

      • Oversee the creation of reporting packages, in support of providing business partners with timely and insightful summaries, dashboards, and KPI’s of financial results. Highlight results to the leadership team and provide recommended action steps. Prepare financial presentations for the monthly and quarterly board/sponsor update meetings
      • Ownership of an annual budget and 12-month rolling forecast of the P/L, B/S and CF. Organize/conduct management reviews on a regular cadence to drive decisions and actions.
      • Provide leadership and support for a 3 yr business plan, incorporating the financial impacts of company strategies and initiatives to develop models to project, evaluate and quantify scenario planning, investment analysis, and operational variables assessment.
      • Assist in overall business intelligence and data architecture of the company. Focus and oversight of data and systems for scalable and repeatable measurement and analytics.
      • Analyze and extract insights from complex data sets and communicate insights and provide suggestions for action and improvement. 
      • Provide support and analysis on potential partnerships, acquisitions and growth initiatives, including standard financial models and metrics for financial analysis and assessment.
      • Serve as a champion for cost management and waste reduction across the company by leading the development, monitoring, and reporting of key operational metrics and driving processes to improve productivity and efficiency within the businesses and functions. 
      • Build, lead, and maintain an insights-driven, high-performing finance organization to create sustainable value and support the strategic priorities of Automattic. Establish solid working relationships with other leaders in Finance and the Business to facilitate effective best practice, process efficiency and sharing across the company’s matrix organization.
      • Lead and direct work to maintain an effective environment of internal financial controls within the Finance and Accounting organizations.

      Candidate Profile:

      The ideal candidate is an experienced and analytical professional who thrives on building companies and thrives in a fast-paced, evolving environment. This is a pivotal role and a key strategic partner to the executive teams across Automattic. It is critical that this person has spent time in large, complex organizations, is comfortable in a highly visible role, and capable and willing to roll up his/her sleeves and operate at a detailed financial level.

      From a style perspective, the successful candidate will be a change agent and a highly process-oriented individual who can drive change at scale. Cultural fit is critically important and includes trust, professionalism, collaboration, and a bias for action. Demonstrated ability to adjust and adapt. Able to work well under pressure while dealing with multiple competing priorities. Strong work ethic and passion for his/her work. 

      Required Qualifications: 

      • Experience as a corporate or business-unit financial operations leader with demonstrated financial discipline and success in a high-growth, rapidly changing environment.
      • Public company experience ideally coupled with small/high-growth company familiarity (or experience rotating through various finance roles within a company).
      • Strong analytical skills with business acumen and the ability to transition between the strategic and the detailed (expert Excel abilities).
      • Proven ability to lead and motivate teams: achieving organizational focus on key priorities, providing clear direction, delegating, actively communicating and coaching/mentoring.
      • Experience with scale and global complexity, as well as experience supporting growth through new business models and adjacent revenue streams.
      • Recent experience in the Software/SaaS and/or B2C preferred and an understanding of how to forecast and monitor different types of revenue and costs.
      • Strong business and operational orientation and demonstrated track record of close partnership with the senior leaders, strategy, and influencing business decisions.

      To increase your chances of standing out, please address one or all of following in your application:

      • What’s your favorite SaaS metric for a business like WordPress.com? Why?
      • Tell us about an interesting analysis problem you’ve worked on. What made it interesting?

      ABOUT AUTOMATTIC

      We are the people behind WordPress.comWooCommerceJetpackTumblr, and more. We believe in making the web a better place.

      We’re a distributed company with more than 900 Automatticians in 65+ countries speaking 75+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

      DIVERSITY & INCLUSION AT AUTOMATTIC

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      HOW TO APPLY

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    See 13 more Marketing / Sales jobs
  • Product (15)

    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Platform Engineering group at Auth0 builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for infrastructure, data storage, observability, SRE, provisioning, compute, orchestration platform, build/test/deploy, tools and services - all of the components that make up the Auth0 Platform.

      We’re looking for a technically savvy product manager to deliver solutions that empower customers to realize the value of the platform. This is a high-impact role that requires you to understand the business challenges and use-cases of our auth0 customers and developers to shape the product roadmap. Experience in cloud (AWS) infrastructure, storage, security, containerization/kubernetes, and CI/CD pipeline is highly desirable. A fierce curiosity and strong collaboration skills are your keys to success.

      You will:

        • Conduct product research and discovery with engineering teams.
        • Analyze and synthesize signals from multiple sources: users, field teams, market data, competitive analysis, and others.
        • Define the near and long-term strategy and socialize it with stakeholders.
        • Work daily as a member of a dedicated team with engineering and design, organized around a shared mission.
        • Develop and test product hypotheses, working in a lean and iterative way.
        • Define and track KPIs and success metrics for your product area.
        • Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches.
        • Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation).

      You might be a good fit for this role if you:

        • Have 5+ years of experience as a product manager, preferably in a startup environment, with a minimum of 5 years working in the software industry.
        • Has experience working on technology platforms, experience in building highly available and scalable large web software backends in cloud environments (Preferably AWS).
        • Has experience with microservice architecture and web application/services development.
        • Has experience working with DevOps teams, SRE teams and managing infrastructure running business-critical applications.
        • Has prior experience in working with one or more domains like SQL/NoSQL databases, full-stack web deployments, SaaS or PaaS deployments.
        • Has experience working with containers, kubernetes, container orchestrators, and cloud deployments.
        • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.

        • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.

        • Are curious about new technology and exhibit a strong desire to learn.

        • Have a degree of technical fluency that allows you to communicate with and understand your target audience (developers).

        • Love the work of identifying and deeply understanding customer problems.

        • Exhibit user empathy and seek their input at all stages of the product life cycle.

        • Are self-motivated and have experience working remotely.

        • Can travel domestically or internationally when required (15% or less).

        • Have experience working on Platform is a plus.







      Preferred Locations:




        • #US; #AR; #CA;






      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    • 5 days ago

      What We’re Building

      After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

      We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

      The Team You’re Joining

      75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

      Product Management at Routable

      You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

      It’s a unique opportunity to influence how to build an amazing product that customers love.

      🔍Key Areas of Focus

      • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

      • Obtain comprehensive product knowledge

      • Develop a deep understanding around our business goals and how they correlate to our product roadmap

      • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

      • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

      • Own our product requirement documentation, keeping it comprehensive and up-to-date

      • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

      • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

      • Be a true champion of accurately scoping work

      🕵️‍♀️Who we’re looking for:

      • You love to build systems, processes and tools

      • You enjoy collaborating with teams across the organization

      • You love to support others, ultimately wanting the team to thrive

      • You are a quick learner, and hungry for product mastery

      • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

      💻Need to have:

      • 3+ years experience as a Product Manager

      • 3+ years experience working with JIRA, or other product management tools

      • 3+ years experience analyzing product metrics, funnels and making data driven decisions

      • Experience with managing remote software development teams

      • An analytical mind and strong quantitative skills

      • Ability to thrive in an autonomous environment, and manage projects through to delivery

      • Strong product development lifecycle understanding

      • Strong people and project management skills

      • Empathy and the ability to connect with others on many levels

      • Sound business intuition and solid technical judgement in project planning and decision making

      • High oral and written communication proficiency

      • You’ve contributed code and/or design to a live product that serviced thousands of users

      ➕Nice to have:

      • Experience managing SaaS product development

      • Experience with financial products or services

      • You know how to code

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Connected Workflow to help us change the way digital products are designed.

      About the Team:

      We are hiring for a Lead/Group PM in the Core Zone. The scope of this role will initially include strategic oversight over the Connected Workflow Group, including: Engagement (Home, Notifications, Spaces, Streams), Discoverability (Share, Permissions, Search), and Mobile.

      What you’ll do:

      • You will drive the long term strategy for core product areas, leading key initiatives and driving cross-functional alignment
      • You’ll collaborate with PMs, designers, engineers, and researchers to identify customer pain points and pitch new product opportunities
      • You will grow and coach a team of exceptional PMs who obsess over building impactful and delightful products
      • You’ll be a champion of InVision’s users, deeply understanding their contexts and workflows to create strategies and drive product priorities
      • You will partner with product marketing to develop narratives that communicate the value of InVision’s products
      • You’ll work together to share the impact of the team’s work with our users and prospects.

      What you’ll bring: 

      • 7+ years as a Product Manager or similar
      • 2+ years as a Sr. or Lead PM with responsibility over 1-2 product managers
      • You’ve played an instrumental role in creating great products that customers love to use
      • History of driving large initiatives to success and demonstrating business outcomes
      • Demonstrated experience driving 0 > 1 products from ideation to successful adoption
      • Track record of Product Leadership, including hiring and managing performance of PMs
      • Ability to create strong relationships with cross-functional partners and to communicate and influence clearly and effectively to achieve team goals
      • Experience with SaaS strongly preferred

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Platform Engineering group at Auth0 builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for infrastructure, data storage, observability, SRE, provisioning, compute, orchestration platform, build/test/deploy, tools and services - all of the components that make up the Auth0 Platform.

      We’re looking for a technically savvy product manager to deliver solutions that empower customers to realize the value of the platform. This is a high-impact role that requires you to understand the business challenges and use-cases of our auth0 customers and developers to shape the product roadmap. Experience in cloud (AWS) infrastructure, storage, security, containerization/kubernetes, and CI/CD pipeline is highly desirable. A fierce curiosity and strong collaboration skills are your keys to success.

      You will:

        • Conduct product research and discovery with engineering teams.

        • Analyze and synthesize signals from multiple sources: users, field teams, market data, competitive analysis, and others.

        • Define the near and long-term strategy and socialize it with stakeholders.

        • Work daily as a member of a dedicated team with engineering and design, organized around a shared mission.

        • Develop and test product hypotheses, working in a lean and iterative way.

        • Define and track KPIs and success metrics for your product area.

        • Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches.

        • Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation).

      You might be a good fit for this role if you:

        • Have 5+ years of experience as a product manager, preferably in a startup environment, with a minimum of 5 years working in the software industry.

        • Has experience working on technology platforms, experience in building highly available and scalable large web software backends in cloud environments (Preferably AWS).

        • Has experience with microservice architecture and web application/services development.

        • Has experience working with DevOps teams, SRE teams and managing infrastructure running business-critical applications.

        • Has prior experience in working with one or more domains like SQL/NoSQL databases, full-stack web deployments, SaaS or PaaS deployments.

        • Has experience working with containers, kubernetes, container orchestrators, and cloud deployments.

        • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.

        • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.

        • Are curious about new technology and exhibit a strong desire to learn.

        • Have a degree of technical fluency that allows you to communicate with and understand your target audience (developers).

        • Love the work of identifying and deeply understanding customer problems.

        • Exhibit user empathy and seek their input at all stages of the product life cycle.

        • Are self-motivated and have experience working remotely.

        • Can travel domestically or internationally when required (15% or less).

        • Have experience working on Platform is a plus.

      Preferred Locations:

        • #US; #AR; #CA;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    • Company Overview

      At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members.  

      About the role

      We are looking for a Product Manager to join our mission of changing the way the web is built. This position will specialize in building a world-class payments experience that meets or exceeds the bar of our Netlify developer experience. This is a very high impact role. The position requires working across the engineering, support, marketing, and sales organizations for ultimate success.

      You'll drive the vision and implementation of our payments roadmap. This includes enabling our developers to quickly iterate and build on our current system, assessing and implementing payment providers, and presenting an easy to use and transparent user experience for purchasing and removing our products.

      What are we looking for

      You are the kind of product manager who takes the time to think about a problem holistically to uncover the root cause or opportunity. You revel in getting into the details and leading your projects all the way across the finish line. You're relentless in prioritizing what's critical to the success of the product and care about ensuring we deliver the best customer experience to meet our business goals. You understand the big picture but can live and thrive in the details of what we need for success right now.

      You've implemented or improved a great payments experience for internal stakeholders and end-users alike for a SaaS product. You're familiar with the needs of customers and have experience working with a sales org to find, understand, and implement new opportunities.

      Responsibilities:
      • Define products and features, own the roadmap and KPIs.
      • Coordinate product releases with engineering, marketing, support, and sales.
      • Work directly with design, engineering, documentation, and other stakeholders to test and build exceptional products.
      • Work directly with product, sales, and marketing to define and deliver new product SKUs, transparent billing, and a full self-service offering to our customers.
      • Help devise and influence our overall product and business strategy.
      • Communicate progress, issues, and successes with the rest of the organization.
      Desirable Qualifications:
      • 3+ years of product management experience.
      • 3+ years of experience with related technology.
      • Solid understanding of the web development or IaaS/SaaS space.
      • Solid understanding of payments and billing technology and compliance.
      About the team

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed!

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying
      Not sure you meet 100% of our qualifications? Please apply anyway! When we receive your complete application with the items above, we’ll get back to you about next steps.
       
      With your application, please include:
      - A thoughtful cover letter explaining why you’d like to work at Netlify.
      - A resume or short listing of job history.  (A link to a LinkedIn profile would be fine.)
    • 3 weeks ago

      What We’re Building

      After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

      We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

      The Team You’re Joining

      75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

      Product Management at Routable

      You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

      It’s a unique opportunity to influence how to build an amazing product that customers love.

      Key Areas of Focus

      • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

      • Obtain comprehensive product knowledge

      • Develop a deep understanding around our business goals and how they correlate to our product roadmap

      • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

      • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

      • Own our product requirement documentation, keeping it comprehensive and up-to-date

      • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

      • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

      • Be a true champion of accurately scoping work

      Who we’re looking for:

      • You love to build systems, processes and tools

      • You enjoy collaborating with teams across the organization

      • You love to support others, ultimately wanting the team to thrive

      • You are a quick learner, and hungry for product mastery

      • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

      Need to have:

      • 3+ years experience as a Technical Product Manager

      • 3+ years experience working with JIRA, or other product management tools

      • 3+ years experience analyzing product metrics, funnels and making data driven decisions

      • Experience with managing remote software development teams

      • An analytical mind and strong quantitative skills

      • Ability to thrive in an autonomous environment, and manage projects through to delivery

      • Strong product development lifecycle understanding

      • Strong people and project management skills

      • Empathy and the ability to connect with others on many levels

      • Sound business intuition and solid technical judgement in project planning and decision making

      • High oral and written communication proficiency

      • You’ve contributed code and/or design to a live product that serviced thousands of users

      Nice to have:

      • Experience managing SaaS product development

      • Experience with financial products or services

      • You know how to code

    • Company Overview

      At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members. 

      About the role

      We are looking for a Product Manager to join our mission of changing the way the web is built. This position will specialize in building a world-class large team and enterprise experience that meets or exceeds the bar of our Netlify developer experience. This is a very high impact role. The position requires working across the engineering, support, marketing, and sales organizations for ultimate success. You'll drive the vision and implementation of our large teams and enterprise product roadmap. This includes enabling robust and easy to use RBAC, SSO SAML, audit logging, and other capabilities for large teams and enterprise customers.

      What are we looking for

      You are the kind of product manager who takes the time to think about a problem holistically to uncover the root cause or opportunity. You revel in getting into the details and leading your projects all the way across the finish line. You're steadfast in prioritizing what's critical to the success of the product and care about ensuring we deliver the best customer experience to meet our business goals. You understand the big picture but can live and thrive in the details of what we need for success right now.

      You've implemented several products and features for enterprise customers. You're familiar with the needs of enterprise customers and have experience working with a sales org to find, understand, and implement new opportunities. You're confident and at home in a sales call or speaking with customers assessing or explaining products and capabilities.

      Responsibilities:
      • Define products and features –– own the roadmap and KPIs.
      • Coordinate product releases with engineering, marketing, support, and sales.
      • Work directly with design, engineering, documentation, and other stakeholders to test and build exceptional products.
      • Work directly with product, sales, and marketing to define and deliver new product SKUs and a full self-service offering to our customers.
      • Help devise and influence our overall product and business strategy.
      • Communicate progress, issues, and successes with the rest of the organization.
      Desirable Qualifications:
      • 3+ years of product management experience.
      • 3+ years of experience with related technology.
      • Solid understanding of the web development or IaaS/SaaS space.
      • Solid understanding of enterprise needs and demonstrable experience delivering products to enterprise customers.
      About the team

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed!

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying
      Not sure you meet 100% of our qualifications? Please apply anyway! When we receive your complete application with the items above, we’ll get back to you about next steps.
       
      With your application, please include:
      - A thoughtful cover letter explaining why you’d like to work at Netlify.
      - A resume or short listing of job history.  (A link to a LinkedIn profile would be fine.)
    See 8 more Product jobs
  • All others (4)

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of an International Staff Accountant to help us change the way digital products are designed.

      About the Team:

      We are a diverse team with a mix of industry, operational, and Big Four experience. Our team is made up of entrepreneurial-minded professionals, driven in a fast-paced start-up environment, each working hard to build out a best in class Finance department. We partner with leaders across the business to build scalable solutions that support the growth of the organization, while ensuring the accuracy and reliability of all financial results.

       What you’ll do:

      • Prepare and post journal entries
      • Reconcile accounts and participate in the month-end close for various general ledger accounts and entities
      • Contribute to process improvement projects, including technology implementations and policy creation, as well as assist with audit preparation
      • Assist with audit preparation, including reconciliations and creating supporting schedules
      • Frequently communicate with various management levels across many disciplines, countries, and cultures

      What you’ll bring:

      • Minimum of 5+ years of relevant experience in Accounting (Private) or 3+ years of relevant experience in Accounting (Big 4 and Private experience)
      • Bachelor's degree in accounting, CPA preferred
      • Foreign currency accounting experience preferred
      • Advanced Excel proficiency preferred
      • Familiarity with NetSuite general ledger preferred
      • Excellent organizational and analytical skills with an emphasis on being detail oriented
      • Ability to work independently and be action oriented, yet also able to work well within a team
      • Ability to adapt to rapidly changing environments and priorities 
      • Positive attitude, along with integrity and trustworthiness in your work
      • Operating experience in a high-growth Saas business preferred

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

      Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

      We’re building a more trustworthy Internet. Come join us.

      Senior Technical Program Manager - Edge Engineering

      Fastly is looking for a Senior Technical Program Manager to work with our Edge Engineering teams to drive execution of workloads passionate about increasing availability, performance, and efficiency of Fastly’s network. You will be responsible for helping teams develop and improve their processes for change management, coordination, planning, and implementation, for Fastly, daily. This position reports to our Senior Technical Program Manager, Engineering and partners with the Senior Director, Edge Engineering.

      You’ll be a leader and facilitator at Fastly. You will have all of engineering on your side in the constant work of making our network, systems, and internal infrastructure more powerful, lower cost, and more useful to our customers. You will be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the Edge Engineering teams are firing on all cylinders. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

      This is a role which has an impact on a large number of human lives, you’ll be helping make the internet a better place. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

      What will you do?

      • Participate in regular planning, helping teams remove blockers, handle dependencies and resolve prioritization conflicts.
      • Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
      • Ensure timely updates on Key Performance Indicators from teams, report on current vulnerabilities and problem backlogs, and progress therein.
      • Partner with Engineering, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
      • Participate in executing on roadmaps for architectural and process changes 
      • Instill discipline and consistency within the Edge Engineering teams in terms of operational methodologies and documentation.

      Who will you work with?

      • Kernel, Edge Systems and Network Optimization leadership
      • Operations and infrastructure teams
      • Reliability engineering teams
      • Application software development teams
      • Network engineering
      • Infrastructure/datacenter operations team
      • Security team
      What we’re looking for:
      • Significant experience with issue and project tracking systems, such as Jira, Confluence, Smartsheet and Zendesk.
      • A strong action bias, preference for execution and incremental improvements.
      • Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
      • Passionate about growing the efficiency and stability of our Edge platform, up to scales of thousands of components and tens of systems.
      • Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously as necessary
      • A shown collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance
      • Focus on the business needs and infrastructure reliability first and foremost.
      • Experience as a technical program manager in infrastructure, cloud or SaaS environments.
      • Some operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services
      • Experience with any of hardware-centered, network-centered, or kernel-centered programs a plus
      • Ability to integrate experiences and training to learn new technological paradigms.
      • Strong analytical and interpersonal skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
      • Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
      • Focus on results and outcome, not just process.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

    • Hashi Corp (UK & Europe)
      1 month ago
      About HashiCorp

      HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our tools manage both physical machines and virtual machines, Windows, Linux, SaaS and IaaS, etc.

      About the Role

      It is the mission of the HashiCorp Developer Advocate to build relationships with our incredible community of developers, advocating in dual parts for the tools and the developers. This role will advocate on behalf of the practitioner, inside HashiCorp, to provide feedback on bugs and feature requests, build supporting tools, write documentation, and improve the overall developer experience. This role is all about representing and supporting the HashiCorp developer community, and we are looking for someone who can share their passion for our products while leading the way in the DevOps space.

      As a Developer Advocate, you will focus your activities on adoption, education, enablement, and product as functions of engineering.

      In this role, you can expect to:
      • Define and drive our HashiCorp community and developer adoption with the HashiCorp suite of tools
      • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of HashiCorp products
      • Prototype new projects and technical integrations between HashiCorp products and tools in the broader ecosystem
      • Build demos, webinars, white papers and tutorials about emerging technologies and industry developments
      • Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives
      • Support the product team in helping to analyze, update, re-design and craft compelling web and online experiences and easy learning opportunities for developers aiming to get started with HashiCorp tools.
      • Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events
      • Maintain a strong and credible presence in social media channels meaningful to developers and operators
      • Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, Meet-ups, Community and DevOps events.
      • Build relationships with community enthusiasts in the field to improve the experience of the open source developer community
      • Share standard methodologies and help build a best-in-the-industry Advocacy organization
      • Assist in the development of and improvement of community-focused programs like our Diversity Scholarship program 
      You may be a good fit if you have:
      • Bachelor’s Degree in Computer Science or a related field, or relevant work experience
      • Exceptional oral and written communication skills
      • The ability to work cooperatively with, and gain the respect of, software developers 
      • Experience writing code, contributing to, and understanding of the community mechanisms of open source projects
      • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem
      • Strong customer focus, ownership, urgency, and drive
      • Willing to travel to conferences, meetups, and other events

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-RS1

    • 2 months ago
      Data Analyst (Remote)

      We're looking to hire our first data analyst to lay the foundation for all aspects of Mixmax’s data-driven problem solving and decision making. You’ll be a key communicator, working both cross-functionally in our San Francisco office and across our distributed organization.

      Mixmax integrates with your company's existing toolchain - email, calendar, chat, CRM, and more - to bring all information into one place. This means we're syncing, storing, & indexing hundreds of millions of events a day into our system, and then building blazing fast APIs and rich integrations to delight users.

      As a data analyst, you’ll help start a team specifically focused on ensuring the company is making informed decisions across the entire organization. This means building rapport with each function to serve as an analytical partner for their most complex problems. Making sure analyses are accurate, repeatable, and actionable in addition to working to democratize data for your colleagues. 

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      Responsibilities:

      As our first data analyst, you’ll:

      • Partner throughout the organization to empower each function to make data-driven decisions. 
      • Work closely with Data Engineering to ensure that our schema is streamlined for actionable analysis.
      • Extract actionable insights through analyzing large, complex, multi-dimensional customer behavior datasets
      • Translate complex concepts into implications for the business via superb communication skills, both verbal and written
      • Understand what matters most and prioritize vigilantly
      • Sample projects include:
        • Product - What is our most viral feature?
        • Sales - Who is the ideal customer for each of our sales channels?
        • Marketing - What is the value of a free user?
        • Support - How does Support interactions affect lifetime value?
        • CSM - When is a customer a churn risk? When is there an expansion opportunity?
      Requirements and skills you possess:
      • 4+ years of work experience in analytics/data science or a directly related field - some of which should be in a technology environment 
      • A proven track record of initiating and delivering actionable analyses/recommendations in order to drive business impact 
      • An understanding of SaaS business models and key metrics 
      • Some experience building data science models to provide deeper insights 
      • Excellent communication skills (technical and non-technical) and comfort working with high-level stakeholders 
      • Ability to work autonomously in a dynamic environment 
      • Excellent SQL skills, fluency with BI/visualization tools, and deep knowledge of Excel, R, Python, or other analysis tools 
      • Strong critical reasoning skills, including an understanding of common pitfalls of data analysis
      • Have worked remotely before for at least 1 year