Overview

Retrium is a seed-funded startup that helps teams improve their Agile processes by facilitating effective and engaging retrospective meetings. With over 85,000 retrospectives run on our platform, we’re the trusted leader in our market, and we’ve been helping teams continuously improve since 2015.

We’re also a small, cross-functional team of passionate and fun people. We have an outstanding leadership team and a dedication to company culture, so you’ll always feel connected to our mission, even though you can work from anywhere. We’re lucky enough to have an awesome product, great revenue growth, high customer satisfaction, low churn, and a recent round of seed investment. Now, we need someone to help us take our product to the next level!

The right candidate for the Senior Product Designer position at Retrium is someone who has experience in a product-led organization, can translate complex customer problems into elegant solutions, understands best practices for user interface design, and likes to iterate based on research findings and customer feedback. If you’re a creative problem-solver and want to create a compelling experience for thousands of users, then come be a part of our growing team!

Responsibilities

As the first dedicated product designer at Retrium, you’ll help us establish the design processes we’ll use going forward. This means you’ll need to understand the business context, customers, and technical constraints and their impact on design in addition to being a great designer. You’ll work closely with both the engineering and business teams to advocate for design in strategic product decisions and oversee the UI design implementation, so communication and collaboration will be key in this role.

Because you’ll own everything related to design, you’ll need to be well versed in customer research, so that you can share your concepts and get feedback from our users. You’ll translate our product’s mission and these customer research insights into an engaging and simple interface for our retrospective platform. In this role, your goal will be to continuously improve the user experience of our application, so that customers can easily adopt, understand, and interact with our product.

Day-to-day, you’ll be responsible for creating mockups, user flows, sketches, wireframes, diagrams, customer journey maps, and other design artifacts needed to guide the product development process. The ability to take ideas from low-fidelity outlines to high-fidelity designs using Sketch, Invision, Figma, Framer, or other relevant tooling, is a big part of this role.

Because our core values include “Default to Autonomy”, “Bias for Action”, and “Level Up”, you’ll need to be a self-starter who can brainstorm possibilities, execute tasks, and lead the implementation of major features and changes to the product. If you want a job that’s integral to a company’s expansion and growth and where there’s opportunities to learn and make a real impact, then this role is for you!

Skillset

More than anything else, we’re looking for a self-motivated person who is passionate about designing a great user experience within Retrium.

We believe that the following collection of experiences and abilities would make someone successful in this position. However, we encourage anyone with 5 or more years of professional experience as a Product Designer, UX Designer, or Front-End Engineer to apply.

- A portfolio of relevant design work that you’re proud to share that includes digital products, not just websites

- A history of successfully shipping products and collaborating cross-functionally with both software engineers and business stakeholders

- The passion and drive to learn about Retrium and our customers

- A growth mindset with an openness to feedback, learning, and experimentation

- Experience with Agile software development processes, from problem definition through to detailed UI and visual design

- Experience designing a B2B SaaS product is strongly preferred

- Experience in a distributed team and/or high-growth startup would be helpful

Benefits

We provide amazing benefits, and if you ask the team, they’ll tell you that the greatest benefits we offer employees are the ability to make a meaningful contribution to the company and the opportunities to “Listen. Learn. Teach”, another core value.

Our other benefits include:

- Competitive salary and equity in a fast-growing, funded startup

- Health, dental, and vision insurance coverage for you and your family

- Unlimited and minimum vacation policy (we encourage you to ask us about this!)

- Flexible, sustainable work hours

- Work from home or a co-working office

- All the equipment you need to do your job

- Continuing education and learning opportunities

- Annual company retreats

Additional Information

Retrium is committed to creating a diverse environment where you can “Be Your Amazing Self”, yet another core value. We are proud to be an equal opportunity employer, and welcome people of different backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Do you have 3-5 years experience as a Linux system administrator or system integrator? Can you fix application servers, database servers and Ubuntu servers? Are you a creative problem solver who relishes the chance to make a difference? 

Read on for your opportunity to become a key component of our operations.

Sourcefabric is looking for a System Administrator (remote, GMT +9 to +12, GMT -1 to +3) to join our international team and help maintain the systems and security of the independent media outlets we work with. 

We have four open source software projects and offer a range of mission-critical hosted and managed solutions for newspapers, websites, radio stations and publishers all over the world. System Administrators are the backbone of our organisation. 

Sourcefabric provides news organisations with award-winning software, expertise and support to produce it online, in print and on air. Sourcefabric is established as a Czech non-profit organisation with its headquarters in Prague, and representatives in Toronto, Warsaw, and Belgrade.

We offer you the opportunity to:

Work on meaningful open source projects that make the world a better place.

Work with a great team: we are international, friendly, and enthusiastic, have years of open source experience, and your manager understands the software development process.

Work in an environment that allows you to improve your skills and keep up with the latest development technology; we all enjoy learning from each other.

Have your voice heard and considered in the decision-making processes in the company.

 What we’re looking for:

Excellent spoken and written English, with additional languages a plus

3-5 years experience as a Linux system administrator or system integrator. You should know how to install/configure/monitor/optimize/secure/repair the following:

Ubuntu/CentOS/Debian server

application servers: Apache, Nginx, HAProxy, Bind, isc-DHCP, Exim4, proFTPd, SSHd

database servers: MySQL, Postgres, Mongodb, Elasticsearch, Redis

monitoring tools: Zabbix

file system/RAID volumes

server virtualization: LXC, KVM/Qemu

Shell, Ansible Playbook programming

SSL certificate management: creating, revoking, user/web protection

You should know how to troubleshoot software/hardware/network issues to identify where a problem is happening. We are also looking for the ability to integrate different open source applications together.

Other skills you can impress us with include SQL, PHP and Python programming, and/or Amazon services management experience.

Candidates should be based in timezones GMT +9 to +12, GMT -1 to +3.

If this sounds like you, please send your CV, a cover letter and your salary expectations to [email protected]

By sending your CV you accept our Privacy Policy.

We're growing our team and we're looking for great developers who would love the opportunity to join us full time Remote, or in our Bowling Green, KY office. We’re looking for Engineers with deep commercial Ruby experience, who have built high traffic applications, and that like working in cross-functional teams.

You'd be primarily doing backend Ruby on Rails work, but we also expect that you're pretty comfortable working on the full stack. We'd expect you know how to write well isolated tests, you value pragmatic design, want to easily deploy to production and care about writing good software.

Our sites receive a high amount of traffic each month. If you're interested we'd love to give you a role in our company that strives for technical excellence, is relaxed, lets you work from home in your own environment.

What you'll be doing:

Writing clean, well thought out and reliable code.

Lead small, functionally oriented projects containing team members with different skills and levels of knowledge.

You'll work on big projects as well as small maintenance tasks that support our marketing efforts.

Working with the rest of the team to ensure we ship quickly and reliably to production.

Required abilities:

At least three full years experience with Ruby on Rails.

Extensive understanding of HTML and CSS.

Good working knowledge of Javascript (but no Coffeescript required :-)

Working understanding of MySQL/PostgreSQL.

Familiarity with the open source world, especially rubygems and Github. Open source contribution a huge plus.

Excellent online communication skills (Slack, email).

Ability to ease self into an existing codebase instead of having to always rewrite everything immediately.

Willingness to evaluate existing solutions/gems for applicability instead of just jumping instantly on the latest fad (unless it really is better, of course!)

Ability to see the “big picture” and implement solutions that fit into the existing architecture.

Have strong, self-informed opinions when it matters.

This role is available to highly qualified remote workers and local South Florida candidates.

WHO ARE WE?

Launch Potato is a South Florida-based Startup Studio, founded in 2014 with no external investment and a mission to build and scale digital brands. Most recently a winner of the SFBJ Best Place to Work Award and named to the Inc. 1000 list for consistent revenue growth. We own and operate a portfolio of direct-to-consumer brands and use our marketing and technical expertise to reach millions of consumers.

While our headquarters is in vibrant downtown Delray Beach, Florida, we have a unique, international team distributed across several countries, and are a pioneering advocate of remote work. There is a lot to look forward to!

CAREER GROWTH

Work directly with the founding team, 4 Internet Execs who successfully developed and scaled double-digit million dollar online businesses from the ground up

Hands-on training & mentorship with career growth across departments and brands

Company-wide profit-sharing

PERSONAL HEALTH & WELLBEING

100% company-paid dental and life Insurance 

Monthly health insurance stipend and elective vision insurance

Flexible paid time off policies including an additional 10 paid holidays

6 weeks paid time off for maternity leave

TEAM CULTURE

Annual company retreats with the global team

High-performing, transparent, and respectful team culture

Dog-friendly workplace, we love dogs!

YOUR ROLE

As a full-time Senior Engineer, you’ll have an opportunity to focus on development for multiple consumer-facing digital brands that interact with millions of people. You’ll be working with our global engineering team to help us continue to produce highly performant, beautiful web experiences.

As a passionate, humble and self-motivated Engineer that sweats the small stuff, you’re a pragmatic problem-solver, knowing how to find the middle ground between "perfect, but takes forever to code" and "fixes it now, but nobody will ever be able to understand what I did."

SUCCESS LOOKS LIKE

Designing and developing across multiple products, quickly creating a proof of concept, developing a minimal viable product (MVP), testing, and iterating from there

Understanding business outcomes and using business metrics to engineer better solutions

Timely delivery of quality front-end projects ensuring an exceptional user experience, executing in-code visual design decisions to ship code faster

Solving cross-browser/application issues with a positive attitude, and more importantly, identifying and creatively resolving coding challenges to work around them

Working cross-functionally to teach others and answer questions about the front-end proactively

WHAT YOU NEED TO SUCCEED

Minimum of 5 years front-end development experience at agencies, early-stage startups, or companies focused on performance marketing and digital advertising

Minimum 3 years of React/Angular/Vue experience

Expertise designing and architecting front-end applications or complex websites

In-depth knowledge of user experience, usability, and user interaction design

Hands-on experience coding user funnels, customer acquisition funnels, custom SaaS platforms, ad serving technology, and/or analytics platform

Extremely detail, visually oriented and precise in code, communication, and documentation

Want to be part of a profitable, high-growth company? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

At Webflow, we have two missions: one for us, and one for the world. We want to enable everyone to create for the web and empower our team to lead fulfilling and impactful lives while we do it. Ambitious? Heck yes. Crazy? Probably. Possible? With your help, abso-heckin-lutely. 

So — where do you come in?

We’re looking for a Software Engineer (hopefully you!) to join our Ecommerce team. In this role, you’ll work with our Mongo/Express backend to unlock new capabilities for our Ecommerce APIs, and enable our users not only to create websites without code, but to build immersive online shopping experiences and to run their businesses.

What you’ll achieve:

Empower your fellow engineers to lead the NoCode revolution and to lead meaningful and impactful lives.

Enable our customers not only to create without code, but to actually run a business—you’ll be creating jobs and helping others find a new career, start that dream business, and put food on the table.

Explore emerging technologies and propose means to apply them to the existing codebase

Collaborate with software engineers, product managers, designers and QA analysts in an autonomous, supportive team environment

Solve problems in a highly technical platform that empowers hundreds of thousands of people, and serves millions of page views per hour

Model, create, and deploy solutions for real people.

How you’ll achieve it:  

You’ll write JavaScript, and work with Mongo and Express.

You’ll model new solutions, troubleshoot problems, refactor existing systems, and collaborate with our front-end and full-stack developers.

You’ll work with a remote-first team (and visit the office whenever you need some human face-time) 

You’ll treat your teammates with respect and value team success over personal success

You’ll use synchronous and asynchronous tools (Slack and GitHub) to enable and contribute to cross-team collaboration

You’ll learn to (if you haven’t already) tolerate dad jokes and puns … at Webflow, they’re everywhere! 

How we’ll help you succeed — and live a fulfilling life in the process

We’ll pay you! This is a full-time, salaried position that includes equity

We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 

We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 

We offer flexible parental leave for moms and dads. And for the moms and dads of furry friends, we have #dogs and #cats Slack channels where you can show off your pet!

We will offer you the support you need to help you grow as an impactful engineer and a healthy human being 

Think you’re a good fit for the role?

We’d love to hear from you — even if you don’t meet 100% of the requirements. 

Our customers come from all walks of life — and we want to build a team that reflects the world we want to build for. The truth? We’re not there yet. But we’re committed to building a company that values everyone for, not in spite of, their unique identities, experiences, and backgrounds. We care about and champion diversity because it’s the right thing to do — and we believe that doing the right thing makes our company stronger. 

If you share our values and our enthusiasm for empowering the world, we would love to hear from you and explore the value you can add to our team.

OhmConnect, the leader in consumer energy services, is seeking a seasoned Front-End Engineer and thought leader to join our team in creating innovative solutions that reimagine how people use energy.

Role summary

In your role as Senior Front-End Engineer, you will work closely with product management, business stakeholders, and engineering colleagues to deliver appealing applications with intuitive layouts. As we create new apps, you will play an integral role in decision making on the design, implementation and technology stack.

About us

We were created to improve the lives of people and the health of the planet by reimagining the way we use energy. We are tackling such a grand challenge by solving massive inefficiencies in energy markets, changing how people use and view energy, and connecting smart homes with the smart grid. At OhmConnect, we build products that connect deeply with the consumers and invite them to take action to positively impact the planet, people, and pocketbooks.

What we do

Our products encompass:

• Consumer-facing applications that use home automation control and user behavior modeling to shape consumer energy consumption.

• Integrations with a growing set of devices and appliances - smart plugs, thermostats, chargers, etc.

• Smart Meter data ingestion and analysis for consumer consumption forecast.

• Bidding, monitoring and settlement processes for the energy markets.

Key responsibilities include

• Implement the interactive and visual elements of web and mobile applications.

• Design, develop, test and deploy code that is clean, robust and cross-browser compatible.

• Optimize applications for scalability and speed.

• Build libraries for future use.

• Perform peer code review, mentor junior developers.

• Participate in our agile development process.

• Desired skill set

‍

Expertise in raw JavaScript and modern JavaScript libraries such as ReactJS, React Native, Vue.js or similar.

Good understanding of layout aesthetics.

Advocate of design systems to ensure UI consistency.

Experience with WPO (Web Performance Optimization) and web performance analysis.

Solid understanding of web security, SEO, accessibility and internationalization.

Experience with creating prototypes.

Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, version control systems, build processes, testing, and operations.

Outstanding written, presentation and communication skills. Evangelism experience a plus.

6+ years of experience in front-end development.

5+ years of experience in front-end web technologies.

Bachelor's Degree in Computer Science or equivalent experience.

Nice to have

‍

• Experience with server-side languages such as Python.

• Experience with backend development and DB systems such as MySQL.

What we offer

‍

Remote work environment with offices available for your convenience in San Francisco and South Bay. We are a ‘work-from-anywhere’ business with regular retreats as a team. We require monthly in-person interactions in the Bay Area.

Outstanding benefits package, stock options, and salary commensurate with experience.

A good work-life balance.  Other company perks include unlimited vacation, commuter benefits, parental (both maternal and paternal) leave benefits.

Equal Opportunity Employer who is committed to supporting equality and diversity.

Contact Information: Please submit resume and brief cover letter to [email protected]

Welcome to Planet. We believe in using space to help life on Earth.

Planet’s Apps team is developing systems to better disseminate Planet imagery and imagery products to customers on the Web. The team is responsible for our marquee Explorer application, our OGC web tile services, and various other applications. These systems represent some of the primary ways customers interact with our platform.

This role will be responsible for helping to develop new features for our front end applications and their underlying service infrastructure. Work will be primarily on the front end, but competency in full stack development is preferred. Geospatial experience is a plus. The primary technology stack is Javascript, React, and OpenLayers with services built in Go and Python hosted in k8s on Google Compute Environment. We believe strongly in engineering resilient software through a solid software engineering process.

The Apps team is highly distributed and you will thrive in an environment of remote work and asynchronous communication. You’re expected to have strong written communication skills and be able to develop working relationships with coworkers in locations across several time zones.

Responsibilities:

Build, test, and ship features in a React based front end application

Work with stakeholders in product and engineering to identify new capabilities., design new features in a disciplined and sustainable way.

Write high-quality, maintainable, well-documented production code.

Evaluate system risks and improve reliability via code, process, documentation, architecture and other improvements.

Help operationally service a production application with thousands of daily users.

Participate in an on-call rotation in support of our team’s services. 

Minimal Qualifications:

Experience building services that leverage cloud-based infrastructure and tooling such as AWS or GCP.

Experience working with a distributed team across multiple time zones

History of working with monitoring tools like SignalFX, New Relic and Graphite (or equivalent)

Comfortable with using Docker containers in a production environment

Experience with SQL databases (Postgres or MySQL)

Experience with a large shared codebase and Continuous Integration and Deployment workflows and tooling

Comfortable working in a Linux operational environment. Experience using and troubleshooting networking APIs and other system calls. While this is a software engineering team, we do largely manage our own operations (with the exception of Kubernetes control/worker pools, CI tools and the like), including participating in on-call rotation.

Preferred Qualifications:

Familiarity with geospatial concepts, and how they are applied in popular open source software like OpenLayers and GDAL.

Experience with containerized build and deployment processes and container orchestration systems like Kubernetes.

Education & Experience

Bachelor or Master degree in Information Systems, Computer Science, Engineering or equivalent job-related experience with 4+ years experience as a Software Engineer working on data platforms (batch/stream processing, high-qps and/or large-scale data store services).

Excellent interpersonal and communication skills, written and oral

THE TEAM

We are a company that places technology at the core of everything we do. Our senior engineers have been involved since the founding of the company and understand our business better than anyone. We are proud to be building the best team, software and processes and focus on quality without cutting corners. As a 100% remote working team, our engineers are based in more than 10 locations across the UK and Europe. We’re a pretty diverse group; some have worked for giant companies, others have worked for startups, but we all love a challenge and being part of a company that helps our customers to make millions of payments.

THE CULTURE

We care deeply about everything that we do; inclusive working practices and diverse teams are at the heart of our business. Made up of a mixture of banking experts, engineers, artists, marketers, and customer advocates, here at Form3, we strongly believe that everyone has a voice. We have a really flexible working environment and see ourselves as one of the best companies for remote working.

WHAT YOU’LL BE DOING 

Working on new development projects

Automating absolutely everything

Pair programming

All of this to deliver the best software to our clients

AT FORM3 YOU’LL BE WORKING WITH

Go mainly with a few other languages thrown in

AWS for most of our cloud services

Kubernetes and ECS for automatic scaling and deployment and Docker to run our services

Automated testing using BDD and TDD and Pact. Code quality is a big thing for us at Form3

DevOps tools and mindset, including infrastructure as code with Terraform and full automated CI/CD and platform monitoring

DevSecOps tools and processes, including automatic code analysis

APPLY IF

You love a challenge and learning new things

Writing clean and high-quality code is your thing

You have experience with at least two different programming languages – ideally Go or Java

You have some experience developing complex distributed systems

You like working with the best technology stack

You’re experienced (or passionate) about automating operations

If you’d prefer to work part-time, we’ll do our best to help you meet life commitments or to help you strike a great work-life balance.

WHAT HAPPENS NEXT

We’re continually recruiting great Senior Software Engineers, so, if you think we’re the place for you to grow, submit an application

The first stage is a quick telephone call with a member of our Talent Team

Next comes a technical test. Don’t worry, there are no trick questions, or cutesy whiteboard exercises; we just need to see your approach to writing software. We do this exercise using Go as it’s our primary language here at Form3.

If we like your test, we’ll invite you to a final round interview to see how you get on with debugging and technical questioning

THE BENEFITS

A great technology stack

Work directly with the founding team in a creative and open environment

The ability to work remotely 100% of the time

30 days of holiday

Work on building a cloud based next generation API

Regular paid trips to London to spend time with our wonderful team

A great working space in central London (close to Tower Bridge) with a rooftop hangout space if you want to use it 

Be a part of something great

Responsibilities

• Develop complex WordPress plugins and/or themes primarily using PHP.

• Mentor engineers and provide code reviews.

• Drive strategy and lead back end technical vision for large projects.

• Leverage WordPress APIs and extend the WordPress admin experience.

• Solve complex problems in simple ways.

• Solve bugs and address client issues in a fast-paced environment.

• Juggle current projects with incoming tasks.

• Respond directly to clients courteously and clearly.

• Solve client challenges with understanding and empathy.

• Test solutions across multiple browsers and platforms in a local testing environment.

• Deploy changes to live servers.

• Assist in the remediation, enhancement, and maintenance of client sites.

Requirements

• At least five years experience in back end focused web development.

• Intermediate or expert skills in: PHP, JavaScript, React.js, jQuery, WordPress, HTML, CSS.

• Ability to expertly debug performance and caching issues.

• Code portfolio. Link us to your GitHub account, upload a .zip, or both.

• Experience using Git.

• Ability to setup a local environment for testing PHP code.

• Proficiency in verbal and written English.

• Ability to communicate professionally with technical and non-technical colleagues and clients.

Formstack, the most flexible and powerful form building application, now has many products! We are looking for a Junior Software Developer to add to the  team!

Formstack is a 13-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.

Who You Are:

You are someone who works in the best interests of our customers. We are a customer focused company and every team member advocates and takes responsibility for our customers. You have passion and energy because you love what you do - you bring enthusiasm to the work and to your team members every single day. Your strong technical background, hands-on ability and analytical mindset makes you proud. You spend a significant amount of time learning on and off the job....we take learning seriously. Most importantly you are interested in becoming the best Software Developer and willing to work hard at it.

What You Will Do:

The Junior Software Developer will work as part of a highly cohesive and multi-functional team to deliver new product features, fix defects and usability issues and take ownership of our automated testing.

How You Will Succeed:

• Take part in Sprint planning to break down user stories into technical tasks and implement new features in PHP. 

• Investigate and fix defects in all parts of our software stack (PHP, Javascript, jQuery, HTML, SASS)

• Assist writing unit and feature tests using the PHPUnit Framework.

• Assist support with the handling of Tier III and Tier IV requests. 

• Take ownership of our automated testing and ensuring we have a high level of coverage with consistent 100% pass rate.

• Investigate and fix database performance issues

• Run regression tests and verifying results

• Perform manual functional tests for new features/bug fixes

• Undergo code reviews for all deliverables

Bonus Points: 

• Experience with PHP Framworks (Laravel, Symfony, Zend, CakePHP, YII, etc.)

• Understanding of RESTful web services

• Javascript knowledge

• CSS knowledge

• Unit testing 

What We Are Looking For:

• Understanding of basic OOP principles and knowledge of PHP language

• Basic understanding of MySQL or other relational database

• Basic understanding of Git or other version control system

• Basic understanding of Scrum and Agile methodologies

• Basic understanding of unit tests and business-driven development

• Ability to work remotely and with remote team members 

• Excellent oral and written English skills

• Ability and passion to work with more experienced team members

• Passion for software development 

• Excellent customer service skills 

What Formstack Offers:

• 100% covered Medical Insurance, as well as company-paid Dental, Vision, Disability and Life Insurance Benefits for full-time employees.

• Unlimited PTO for all employees

• 401k with matching company contribution for full-time employees

• The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job

• Company-paid conferences and extended learning

• Yearly company gatherings

 Formstack is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Thank you for your interest in Formstack!

The Systems Engineer position will help write, debug, support and invent software that runs the Circonus stack for SaaS and on-premise customers.  We write software mostly in C and C++.

About the Job

• Work in the office or remotely, or both (but not at the same time)

• Write software in C and standard build systems (and some other scripting languages)

• Understand already, or eager to learn Lua

• Write multi-threaded, event driven code, often lock-free

• Contribute to the design and scaling of components in the Circonus stack

• Assist in supporting both the internal development and external use of Circonus software

• Contribute with little direction from your boss / be a self starter, learner

• You will work with many other human beings on your team and throughout the organization; well practiced human decency and empathy are required

• Humans are the ultimate consumer of the software you write, they must be considered in everything you do

Requirements

• Write production quality code in multi-threaded and event-driven C and supporting languages

• Interoperate smoothly with an agile team using version control, CI and testing for safety

• Solid debugging skills both live and post-mortem

• Perform code reviews

Circonus is a software company that is changing the way the world monitors both IT infrastructure and the business it powers. Our SaaS and on­-premise solutions enable companies to combine monitoring, alerting, event processing, and predictive analytics into a unified solution. Visualize any data, in any application, from any system, in real-time. Circonus scales from a single team to a worldwide organization that tracks thousands of devices analyzing millions of metrics. API driven automation empowers developers and makes operational teams incredibly efficient, while analytics drive insights that improve organization ­wide performance.

We enjoy a global reach, but our customers primarily cluster on the East Coast, California, and to a lesser degree, Europe. Our success stems from (a) delivering an industry-leading offering and (b) an obsession with customer satisfaction.

Culturally, we operate like a startup. Small, agile teams with quick decisions and short, iterative cycle times. We relish our core values of respect, integrity, value and growth, among others.

All of our positions include a discretionary PTO policy, health insurance, gym reimbursement, a generous 401k, the opportunity for a bonus and more.

Circonus, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, genetics, disability status, veteran status, or any other characteristic protected by law.

Looking for a Sr RoR Engineer to join our consulting practice to work on customer product implementations.

• 7+ years of software engineering experience

• 5+ years of Ruby on Rails

• Knowledge of microservice architectures and RESTful APIs, especially in Ruby on Rails

• Understanding of scrum, unit testing, continuous integration, continuous delivery, and DevOps

• Business centric, strong communicator and product-oriented

WHO WE ARE

We are a growing start-up with amazing opportunities! 

Nearsure was created to help US-based companies augment their software development teams efficiently. By being remote-first and connecting with developers across Latin America, we can access top tech talent while keeping a lean organizational structure.

Our reach spans thousands of IT professionals, with skills in multiple industries and technologies. We have a fully distributed team working remotely from Argentina, Bolivia, Colombia, Costa Rica, Ecuador, Mexico, Peru and Uruguay and we want to keep expanding all over Latin America!

ROLE DESCRIPTION

We are looking to hire senior full developers in Latin America to work from home for challenging projects in the US. The successful candidates will collaborate and communicate remotely with a team of other Engineers, QAs, Scrum Masters and Product Owners to deliver code with a strong focus on quality, using agile methodologies.

This is a remote, full-time position with a 40-hours workload per week for Latin America only.

REQUIREMENTS

• 5+ years of professional experience in an engineering role

• Strong written and verbal communication skills

• A trustworthy, goal-oriented team player with organizational and time-management skills

• Able to collaborate and communicate efficiently with a distributed team

DESIRED QUALIFICATIONS

• Experience working with agile methodologies

• Experience working in remote teams

WHAT WE OFFER

• Work from home, with flexible working schedules

• Competitive salary in USD

• Paid time off (annual leave, National holidays, sick time and parental leave)

• Take part in challenging projects for distributed companies in the US

• Integrate a growing team with great opportunities for professional growth and a friendly, multicultural environment with a great company culture.

• A tailor-made benefits package focused on health, wellbeing, entertainment, training and personal finances available for you to choose what you really care about

We are a fully distributed, multicultural start-up looking for the best talent in Latin America. Don’t hesitate to apply if you feel you are a good fit for this position!

Hibou has an opening for an experienced Magento developer!

The Magento Developer role will create custom functionality within Magento 2 as well work with third-party extensions and APIs. A bit of front-end development will be thrown in for good measure!

They will also address escalated customer support requests, assisting their Support Assistant co-workers in providing resolutions to technical issues.

If you are a self-starter with a strong Magento development background and excellent communication, this position may be for you! 

About the Role

If you're the person others turn to in order to save projects or handle complex customizations, you're the candidate we're looking for! This role is for immediate hire and requires a full-stack developer (required skills listed below).

Responsibilities

• Understand business use cases, workflows and processes within Magento

• Make customizations to existing Magento projects

• Develop custom functionality and applications

• Basic testing and documentation of customizations

• Follow development best practices

Required Skills

• Experience with installation, configuration  and testing of extensions

• Have worked on previous projects building functionality like custom Delivery Methods and Payment Methods

• Front-End: Basic; Example: Forms that post to a controller

• An ability to work independently. Capable of managing your time effectively and performing job responsibilities without 24/7 oversight (this is a remote position!).

Desired Skills

• Remote API integrations; Example: Reading and updating order details

• Front-End: Advanced; Example: JavaScript frameworks/progressive apps

• Magento 1 -> Magento 2 migrations

Other Things You Should Know

This is a remote position. There is some flexibility here regarding when hours are worked, but we do need someone that can primarily work Monday-Friday during normal US business hours. It’s very important that you know yourself well enough to understand if you can self-manage your time and responsibilities each day when in that environment.

There will be metrics and goals for this role. We'll work together to find the ones that make the most sense and will review them together regularly.

You may have noticed the absence of any required degree. This isn’t an oversight! We value experience and an established pattern of taking on challenges and learning new skills over a degree in a specific field.

Looking for a Sr Front-End (Angular) Developer to join our consulting practice to work on customer product implementations.

• 7+ years of software engineering experience

• 5+ years of experience with Angular as an application framework

• Experience with Typescript, JS/ES6, Material Design, WebSockets & Amazon Web Services

• Expertise in front-end automated testing concepts and frameworks such as Jasmine, Karma, Nightwatch, etc.

• Deep understanding of REST services

• Deep understanding of Angular (AngularJS or Angular 5+)

• Experience delivering software with a Test-driven development approach

• Business centric, strong communicator and product-oriented

ScaleGrid provides a management platform for NoSQL databases like MongoDB, ElasticSearch & Cassandra on public and private clouds. Our platform enables you in one click to manage & scale your database on various cloud platforms like AWS, Digital ocean, Azure , Joyent etc. We take care of the database so that you can focus on your application. Several of our customers run large scale distributed clusters on various cloud platforms and use our software to manage the day to day operations of these clusters.

The company is profitable with double digit growth and our customer list includes several Fortune 500 companies. We are looking for independent & driven backend engineers to take our growth to the next stage.

Tech:

At least a Bachelor's degree in computer science is required. Familiarity with NoSQL databases MongoDB, ElasticSearch & Cassandra is preferred but not required. If you have experience working in cloud platforms like AWS, Azure etc it will be an advantage. Our platform is authored mostly in Java - so previous experience in Java is required.

WHO WE ARE

We are a growing start-up with amazing opportunities!

Nearsure was created to help US-based companies augment their software development teams efficiently. By being remote-first and connecting with developers across Latin America, we can access top tech talent while keeping a lean organizational structure.

Our reach spans thousands of IT professionals, with skills in multiple industries and technologies. We have a fully distributed team working remotely from Argentina, Bolivia, Colombia, Costa Rica, Ecuador, Mexico, Peru and Uruguay and we want to keep expanding all over Latin America!

ROLE DESCRIPTION

We are looking for a Salesforce Developer to work from home for a challenging project in the US. You will be joining the team of a global company in the audiovisual industry to develop, customize, maintain, enhance, integrate and optimize Salesforce applications.

The successful candidate will also communicate remotely with other engineers, developers and different internal teams to collaborate on cross-functional initiatives aimed to define business requirements and implement solutions with a strong focus on quality.

This is a remote, full-time position with a 40-hours workload per week for Latin America only.

MAIN DUTIES & RESPONSIBILITIES

• Develop customized solutions using Apex, Visualforce, JavaScript, SOQL, SOAP and REST Web Services.

• Administer and configure Salesforce. Automate processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and Email Alerts.

• Provide system administration support for internal and customer-facing Salesforce environments, especially those related to customized applications, user permissions, security settings, custom objects and workflows.

• Create and maintain technical documentation.

REQUIREMENTS

• Proficiency with APEX and JavaScript.

• Expertise in Visualforce and Salesforce Lightning.

• 2+ years of professional experience with Salesforce APEX data loader and REST Web Services.

• 2+ years of professional experience with Salesforce integrations.

• Associate or Bachelor’s degree in Computer Science, Software Engineering or any related IT field.

• Excellent analytical, verbal, presentation and written communication skills.

• Able to work in a fast-paced environment and collaborate efficiently with a remote team.

• A trustworthy, goal-oriented team player with organizational and self-management skills

• Capable of training and coaching team members.

DESIRED QUALIFICATIONS

• Any Salesforce Certification.

• Exposure to Fonteva Framework/API.

• Experience with AutoRabit, BitBucket, Jira, Congo or similar.

WHAT WE OFFER

• Work from home.

• Flexible working schedules.

• Take part in challenging projects for distributed companies in the US.

• Work in an friendly, multicultural environment with a great company culture.

• Integrate a growing team with great opportunities for professional growth.

• Competitive salary in USD.

• A tailor-made benefits package focused on health, wellbeing, entertainment, training and personal finances available for you to choose what you really care about.

We are a fully distributed, multicultural start-up looking for the best talent in Latin America. Don’t hesitate to apply if you feel you’re a good fit for this position!

Cloudbeds is a travel industry startup that works to make the world a more welcome place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals and groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments. Our hundreds of team members are distributed across 24 countries and, altogether, we speak 17 languages. How do we do it? On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe.

Cloudbeds is seeking an experienced Customer Service Billing Lead to help manage, train and process the numerous billing related requests for all of our products. 

Location: Remote (US or Late Europe Timezone) 

What You Will Do:

Assist and support our existing customers with billing-related questions

Develop, update and improve billing training for those trained on the billing process

Analyze billing ticket trends and work with product and support teams to improve the customer experience and lower # of requests related to billing/finance

Be the first line of approval for credit, refund, and finance-related requests

Be able to manage and process a large portion of billing tickets, quickly and accurately respond

Call/Reach out to customers during delicate or sensitive customer situations

Prepare daily, weekly, monthly reports for management on billing trends

Need to be available on the weekend if the end of the month falls on a weekend day

Schedule vacations and travel around the sales cycle (preferably avoid the end of the month) 

Own the billing process of escalation, documentation and constructive feedback to other support leads or agents. 

Included in leadership discussions related to billing

You’ll Succeed With: 

Previous experience in customer service jobs or similar

High attention to detail and proven experience making high stake decisions

Cloudbeds billing experience a plus

Experience in hospitality/tourism a plus 

Communication skills and a positive attitude

Desire to improve the current billing process

Fluent English

Native / Fluent Spanish and/or Portuguese is a plus

Problem-solving skills and emotional management

Compatible graduation course or more than 2 years proven experience in the area

Skill with computers and systems

Excellent internet/WiFi connection

Note: This is a remote position that can be done anywhere

Our company culture supports flexible working schedules with an Open Paid Time Off (PTO) policy, personal and professional development for individual growth, and the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to grow your career. If you would like to be considered for the role, we would love to hear from you!

Formstack, the most flexible and powerful form building application, is looking for a Customer Success Manager to add to our Customer Success Team.

Formstack is a 13-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a remote work environment that is flexible and provides great freedom for those who can perform; however, we are ideally looking for someone in or around Colorado Springs for this role. 

Who You Are:

Formstack is looking for a world-class Customer Success Manager that can make a direct connection between a user’s goals and how our solution is implemented. This involves determining the appropriate use cases, showing how our product drives key processes for the client and ultimately driving major business outcomes for your customers.

What You'll Do:

As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Formstack delivers to their organization.  You will develop a deep understanding of customer engagement and the Formstack platform so as to create and evolve best practices around the technology.

How You'll Succeed:

Oversee the on-boarding of new accounts and ensure successful implementations.

Work with existing accounts to make sure they are utilizing Formstack most efficiently and properly.

Track & monitor account statuses and identify areas of concern.

Develop application notes to help customers understand actions they need to take to achieve success.

Strategize, conceive and execute internal processes to streamline and scale customer-success work.

Identify areas for improvement not only in our products and services, but also in the Customer Success function as a whole. Communicate internally with relevant stakeholders in sales, marketing, product and engineering to make your customer’s lives better. 

Develop trusted advisor relationships with customer executive sponsors and key stakeholders, to ensure Formstack activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Formstack solution to be realized.

Ultimate responsibility for the customer's renewal and for expansion of the platform. You promote maximum value from their investment in Formstack, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.

Engage regularly with customers via Adoption meetings and Strategic Business Review meetings to identify needs and stay strategically aligned.

Coach customers to ensure they are leveraging all available Formstack resources e.g. Help & Training, User Groups, webinars, etc.

Serve as a customer advocate in driving industry best practices and the evolution of Formstack products and services, which are integral to the customer's success.

Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

Coordinate with other Formstack teams including, management, sales, support, professional services, marketing, and product management and development, in order to meet account performance objectives and customers’ expectations.

Possess a comprehensive understanding of Formstack solutions in order to serve as a product subject matter expert (SME) to demo, train and influence cross-sell/upsell opportunities.

Meets assigned targets and strategic objectives in assigned accounts (ie. Churn & Upgrades).

Maintain accurate information of all customer interactions and customer intelligence data using Salesforce.com or any other CRM application used by Formstack.

What We Are Looking For:

At least 2 years experience as a Customer Success Manager in a software company

Strong knowledge of online software (SaaS) products and services, broadly defined

Experience in Product Management, Consulting, Data Analysis, or Financial Analysis AND the ability to work with, connect to, and influence people

Great communication, account management, project management and problem-solving skills

Strong writer and speaker – documents, presentations, webinars and events

Organized and systematic with great attention to detail

Able & willing to travel periodically as the job requires

What Formstack Offers:

100% covered Medical Insurance, as well as company-paid Dental, Vision, Disability and Life Insurance Benefits for full-time employees.

Unlimited PTO for all employees

401k with matching company contribution for full-time employees

The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job

Company-paid conferences and extended learning

Yearly company gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Thank you for your interest in Formstack!

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about building meaningful long term relationships with our customers that help them grow and scale their business in the cloud and create experiences that they love. 

We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform.  Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.  

What You’ll Be Doing:

• You'll lead, build and develop strategies for our 24x7 Customer Support teams who interact with over 600,000+ accounts.

• Support our Growth and Onboarding initiatives through world-class Customer Experience in our Service offerings, by improving our SLOs, customer satisfaction, and NPS scores, and evaluating and implementing new support channels

• Implementing repeatable and scalable processes and strategies to help customers in their journey and ensure the different teams can scale with the growing customer base

• Developing the right set of analytics to provide business insights into product quality and product adoption and help measure customer & product satisfaction

• Improve our Support tooling strategy that drives customer experience and agent scale and productivity

• Focusing on lifetime value to ensure that we’re building the set of services to support our customers as their needs grow and become more complex

• Working cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition and ensure the overall experience is seamless and focused on the customer’s needs

What We’ll Expect From You:

• An affinity for customers and strong leadership and people management experience

• A bias toward action, alignment and productive collaboration

• A referenceable track record of success as a customer support leader at a SaaS, professional IT services company or enterprise software company

• Ability to work with leaders and teams from across the organization in Engineering, Product, UX, Sales, and Post Sales

• A zeal for continuous improvement in how we support our customers and communities, and employees in support

• Past work experience in technical account management, customer support, or success

• Current knowledge of industry trends in Customer Support including best practices, and progressive, cutting edge CRM and Support tools

• An eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes)

• Expertise in support operations and measuring success via customer support metrics and KPIs

• Proficient understanding of Web/Mobile/Infrastructure app development & architecture

• Has worked with highly technical and demanding customers who are running critical production workloads and demand enterprise performance from their vendor's product and services.

• Is a strong coach for senior managers, developing leadership in his org for greater scale in the future

• Is a highly engaged people manager and is seen as a role model and leader in the organization

• Has recruited top  high performing talent and retained them while growing their careers with the company

Why You’ll Like Working for DigitalOcean:

We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.

We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  You’ll need to be great to get hired here and we promise you’ll get even better.

We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.

We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.

We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to onboard in-office and take an all-expenses-paid trip to our annual company offsite, Shark Week, to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.

We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.  

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been  rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Summary: 

Acquia is seeking a Technical Account Manager (TAM) to provide technical advice and enablement to customers. These TAMs form a small, distributed team working closely with a group of high-value customers. As a Team TAM you’ll provide ongoing guidance on Drupal and Acquia products, recommend best practices, assist in ensuring successful launches, and help customers resolve technical issues. The ideal candidate has a broad and deep background in Drupal and web development, significant LAMP stack knowledge, and a rare blend of technical and customer relationship skills.

Requirements: 

• Provide troubleshooting and enablement on a wide variety of technical and strategic topics, including Drupal best practices, development operations, and Acquia products, including cloud hosting

• Ensure successful site launches

• Connect customers with other subject matter experts within Acquia

• Communicate with customers with clarity and courtesy – verbally and in writing

• Work with customers in real time in scheduled phone meetings, as well as through a customer ticketing system

• Efficiently juggle multiple requests from multiple customers

• Collaborate with other team members on technical and customer service challenges

Skills and Attributes: 

• Deep experience with Drupal site and application architecture, including an aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (complex sites, multimedia, social networking, brochure sites, etc.)

• Proven record of providing customer relationship management with excellent customer satisfaction

• Solid understanding of LAMP internals and resource management

• Passion for the web, open-source development, and for helping us build lasting value for customers

• Strong problem-solving skills, initiative, and the ability to thrive under pressure

• Seeks to identify, analyze and solve problems systematically rather than solely by intuition or instinct. Looks for root causes, not just symptoms of the problem. Weighs pros and cons of actions. Differentiates when to or when not to escalate issues.

• Ability to efficiently prioritize a large number of competing requests

• Performs work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work

• Excellent interpersonal, team cooperation, and communication skills

• Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Preferred Qualifications:

• Experience with enterprise web technologies like Varnish and memcached

• Consulting or customer service background

• Experience delivering solutions to large enterprises (Fortune 500, multiple government agencies etc.)

• Bachelor's or Master's degree

• Portuguese and/or Spanish language proficiency a strong plus

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

What We Need:

Ahrefs is looking for someone to help transform our global team of 10+ staff into a well-oiled customer support machine. You will help us set up and monitor the right KPIs, and ensure our customer support team adheres to world-class standards.

You will:

• Provide steady leadership, guidance, and coaching to our customer support team

• Set up and monitor the right KPIs for the team

• Ensure each customer support team member is successful in their role

• Analyze customer support processes periodically and adjust as needed to provide a better customer experience

• Help find and onboard new team members

• Oversee conversations with clients and leads to search for improvements

• Help shape our Customer Success processes, culture, and improve our team's conversational skills and tone.

• Communicate with other departments to help continually improve Ahrefs' products

• Drive complex tickets to resolution

• Organize and continuously improve the help/FAQ section of our site to facilitate self-service support

• Write SOPs, guides, onboarding materials, and other internal support documentation

• Report to our CMO and CEO

Basic Requirements:

• 1+ years experience in a similar position (preferably with a SaaS tool)

• Fluent in English

• Strong leadership and analytical skills

• Basic knowledge of SEO and online marketing, in general, is a big plus

Who We Are:

Ahrefs is one of the leading SEO tools for digital marketing professionals. We serve tens of thousands of users worldwide, helping them drive more traffic to their websites. Ahrefs is comprised of a relatively small but extremely efficient team (~50 employees) spread across the globe, with headquarters in Singapore. Jump to our homepage to learn more about our toolset.

What you get:

At Ahrefs, we value our people. Working here has never been more rewarding. We offer:

• Competitive compensation package

• Friendly work environment

• [SG office] First-class workplace equipment (hardware & tools)

• Above-average perks and fringe benefits

Locations

• Remote

• Singapore, modern office in CBD

Apply for this job

To apply for this job drop us a note at [email protected]

Please include:

• Salary expectations.

• Your CV and short description of how we can benefit each other.

• Date of availability.

In your cover letter, please answer these three questions:

• What was the size of the Support team that you were leading?

• What KPIs do you consider to be the most important for the team?

• How can you help Ahrefs specifically (considering the aspects of our niche)?

Feel free to add any additional information to your cover letter. We love unconventional messages ;)

Mozilla’s mission is to ensure the Internet is a global public resource, open and accessible to all. An Internet that truly puts people first, where individuals can shape their own experience and are empowered, safe and independent. Mozilla’s support platform is used by more than 1 million people a day and is powered by a hardworking community of volunteers and staff. Our global community is made up of individuals who believe in Mozilla’s mission and are inspired by helping others to get the most out of their favourite products.

Your role will be to deliver support to Mozilla customers. You will be building out support systems and processes for our paid and free services, working closely with our vendors and staff to deliver excellent and timely customer support.

You will help support and grow our relationship with our customers, leading the teams and communities that are answering questions on products, how-to’s and billing. You will own overall support delivery at Mozilla, including releases, reporting and operational tracking of support performance. You will also

Improving customer satisfaction and the success of our customers is what drives you daily.

You take a data-driven approach to how we can better support our users. You passionately pursue opportunities for improvement and implement betterments, collaborating closely with other customer facing groups and internal partners. You will serve as the voice of the customer, identifying and calling out common issues to our product and engineering teams.

You bring a wealth of industry knowledge in your field and the ability to adapt standard methodologies to the truly unique environment we have at Mozilla.

You have kindness, grit and great people skills, and are enthusiastic about the idea of joining a fast-paced, often remote, work environment where you can develop your skills. You are passionate about the customer experience and driving exceptional customer satisfaction results and you recognize that the only way to do that is continuous quality improvement. You will lead the customer relationship and resolve complex problems for users quickly and with the highest quality.

Duties and responsibilities

• Lead (remote) Customer Support with an emphasis on creating processes, reporting and tracking on quality of support and training a customer support team for new products.

• Run and deliver best-in-class support for Mozilla for both paid and free products

• Manage and execute support for ongoing releases as well as new product launches

• Track, report and communicate on Support insights to product leads and operational critical metrics to partners.

• Improve and optimise processes and reporting for analyzing and tracking user, product and systems issues.

• Communicate quickly and effectively to follow up with our internal team and externally to users as needed

• Collaborate cross-functionally with Product, Engineering, Marketing, and Operations

• Outstanding organizational skills and ability to multitask to effectively prioritize and manage workflow and handle critical issues when necessary

Requirements

• At least 7+ years experience in a technical customer support role (ideally for an internet product)

• 2+ years experience of managing a support team

• Experience setting up reports, automations, etc. in a help desk software

• Experience with managing Zendesk, HelpScout, or a similar system

• You will require strong teamwork and communication skills, and the ability to thrive in a fast paced customer service oriented environment.

• Excellent interpersonal skills and integrity while delivering the best customer service

• Experience using analytics tools and data platforms

• Familiarity with HTML, CSS, and jQuery is helpful, willingness to learn is key

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you a WordPress Website Designer and Developer who loves the idea of building WordPress sites from templates? Exposure Ninja is looking for a WordPress Website Developer to work on builds for our amazing clients. 

You’ll communicate with our Project Managers, answer internal dev questions and build simple WordPress websites with an already installed theme. You’ll be answering questions and talking to Project Managers everyday, so you MUST have impeccable English and be super organised. 

What Exposure Ninja can do for you:

Work flexible hours, from a remote position, on varied and interesting ad hoc development tasks across different client websites. Become a Website Designer and Developer at Exposure Ninja.

What You’ll Be Building:

Our Lead Generation websites are template-based WordPress websites. They contain our recommended CRO elements to help the client generate leads. You will work alongside one of the Website Project Managers who will speak to the client. They will feed all the relevant information to you to deliver the WordPress website.

You will be responsible for the look and the feel of the website. You will be able to put your own creative stamp on each website that you create but will need to deliver to the client’s spec. First impressions count so each website has to be high quality. 

We’re looking for WordPress Ninjas who can complete a high-quality 10-page template website build in 5 working days. Fast turnaround times are essential! You need to love blazing through a project. 

Our ideal Website Developer will do the following:

Communicate directly with Project Managers to complete ad hoc dev tasks

Be able to build WordPress websites on a premade template

Make changes to existing client websites when requested

Ensure all webpages and updates are mobile-friendly

Complete projects and tasks with fast turnaround

Build high converting landing/sales pages based on CRO principles

Configure plugins to achieve website functionality

Resolve and troubleshoot WordPress websites

Set up client email accounts 

Install Google Adwords tracking codes

The skills we’re looking for:

Solid and proficient experience in WordPress website building and troubleshooting

Exceptionally keen on details and thorough in doing quality checks of his/her own work

Ability to alter and code WordPress websites

Understand conversion principles (CRO) in website design and functionality

High initiative to solve problems and find solutions

Excellent communication skills — both verbal and written

Native or fluent English — both verbal and written

Available to work within UK hours on 3 days a week to communicate with the team

Ability to work independently, make decisions and feedback to the teams

We are hiring on a fixed price, pay per project basis. Each project price is calculated depending on how many pages and how many hours it’s going to take to complete. 

How to Apply:

Please give 3 examples of responsive WordPress websites or web pages / landing pages that you have built. It’s important that the websites look modern and professional and are mobile-friendly. 

We want someone who takes pride in their work and is committed to being the best dev they can be. Please make sure your examples reflect this.

Hours:

We’re looking for a WordPress Website Developer available to work around 30 hours per week. Due to the project nature of this position, your hours may vary depending on the work available. Projects will be provided and may vary in size. You must be available to work at least 4 hours per day UK office hours Monday-Friday.

To apply for this role, please send your CV to [email protected] and [email protected] 

We’re looking for someone to join our design team as a Motion Graphics and Animation Designer to help us bring illustrations and other visual content to life in our marketing and support videos.

You will have the opportunity to work on a variety of projects, from shareable loops for our social media, to educational videos that help our customers learn more about 1Password and how to use it. As part of our design team, you’ll work with our in-house illustrators, as well as regularly collaborating with the audio/video team.

What we are looking for

• 2+ years working with motion graphics, 2D & 3D animation.

• An understanding of brand style, tone, and how to bring screen recordings and a digital product to life.

• Expertise in Adobe Creative Cloud, specifically After Effects, Premiere, Illustrator, and Photoshop. Bonus points for Cinema 4D.

• Familiarity working with vector graphics in Sketch.

• Experience working with design handoff and versioning tools such as Abstract and Zeplin.

• A strong portfolio that demonstrates fluency with looping animations, animations set to voiceovers, and animations that include recorded screen elements.

• An attitude of excellence and quality in your work, balanced with timely delivery of content in a fast-paced, often-changing environment.

• Excitement about creative trends, styles, and processes within animation.

What you can expect

Month 1

• Review the tools and platforms that 1Password uses, and familiarize yourself with the style and format of our created content.

• Take part in regular calls to discuss workflows and review designs amongst peers.

• Begin to take on tasks that will help you to learn and grow within the 1Password style.

• Speak with our customers to understand more about the people who use 1Password.

Month 3

• Act as a design resource to others in the organization, taking briefs from team leads and creating elements as needed. Often these will have tight deadlines.

• Work with existing teams to identify outdated content and suggest changes or updates.

• Start expressing your own creative voice: you’ll get the opportunity to give your own creative input and suggest content we should be creating in the future.

Month 6

• You’ll be fully up to speed and a key part of the design and video teams, taking ownership of areas that interest you and pushing their quality forward to create even better content.

• As you grow into the role, you’ll be offering constructive feedback to peers on the team and helping them grow and develop alongside you.

As a UI / UX Designer at Formidable Forms, you will be responsible for transforming ideas into beautiful “user-focused” designs that are optimized for conversion and ease of use.

Responsibilities

• Generate creative ideas for a beautiful and enjoyable user experience.

• Iterate and ship ideas quickly.

• Juggle multiple projects and timelines.

• Here are some skills that will come handy:

• Excellent communication to make sure nothing slips through the cracks.

• Creative thinking with an eye for visually attractive design.

• Comfortable working with minimal direction.

• Confident in accepting critical feedback without taking it personally.

• Curiosity and desire to learn and grow your skills.

• Passionate about leaving your mark on the web for all to see.

• Take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

• Minimum 5+ years work experience.

• Absolute proficiency in Adobe Creative Suite and standard design software.

• Excellent wireframe skills to break down big ideas into easy to use interfaces.

• Understanding of web design and typography trends, browser compatibility issues, and web design constraints when it comes to speed.

• OCD in your attention to small details.

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

Our team is in search of a Senior Product Designer, Enterprise to help us change the way digital products are designed.

About the Team:

We are looking for an experienced Product Designer drive and manage projects within one of our primary product zones. The Enterprise zone is focused on building tools that help our customers streamline their Design Operations with scalable design systems as well as improve how designers share and collaborate together. Current products within this area include our new Design System Manager and Wake. If you have a passion for design at scale and an aptitude to lead in a collaborative environment, demonstrating empathy and strong advocacy for our users, while balancing the vision and constraints of engineering, then this might be the role for you!

What you’ll do:

• You'll partner with engineering and product management to help lead and execute the vision for InVision's Enterprise experience.

• Take on full ownership of a variety of high-impact initiatives & product experiences by contributing to our vision, strategy, process, and approach whilst supporting and advocating for user empathy and design process throughout

• Work closely with designers, product managers, engineering and leadership in a highly collaborative environment to facilitate, lead, challenge, and build consensus on solutions

• Take people through the discovery process, iterate ideas, and launch products and features

• Oversee the user experience of products from conception through launch as well as additional ongoing iterations

• Give and solicit feedback from other designers in order to continually raise our bar for quality

• Learn from a diverse international team and provide mentorship to other designers to fuel professional growth

What you’ll bring: 

• 7+ years of relevant experience in design of digital products with a proven track record of success

• 3+ years of experience in design of digital products for an enterprise size company (1000+ employees or more).

• Proven experience delivering end-to-end (from project brief to shipping) digital products within a cross-functional team environment with an iterative approach that leverages quantitative and qualitative measurement

• Ability to define problems & goals, map user flows, prototype interactions, and oversee the development process across different client platforms

• Demonstrated ability to think at a high level about product strategy but also act–with speed and precision–to identify and deliver the tactical pieces that realize it

• Thorough knowledge and experience across a range of design thinking, approaches, methodologies, including low and high fidelity prototyping skills

• Proactive initiative that identifies problems and acts on opportunities to improve the product offering

• Excellent written & verbal communication and presentation skills

• Strong collaboration skills across disciplines that drive change in products and teams

• Ability to manage and contribute to multiple projects concurrently

• Ability to work productively on your own and as part of a completely remote team

Please note: Candidates must share an online or PDF portfolio to be considered for this role. Applications without a portfolio are unlikely to be considered.

About InVision:

InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We are looking for a marketing full stack developer to rapidly evolve our corporate website. You’ll be part of the marketing department that’s responsible from conception to deployment.

As a marketing full stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design, marketing and utility.

If you’re also familiar with Agile methodologies, we’d like to meet you.

Your responsibilities:

• Work with the marketing team and product managers to ideate on corporate website changes and blog posts

• Build the front-end of our corporate website through appealing visual design

• Develop, manage and maintain well-functioning web apps (landing pages, contest pages etc.)

• Ideally marketing experience with sending newsletters, google analytics, sales CRMs, marketing automation

• Formatting blog posts in markdown

• Test software to ensure responsiveness and efficiency

• Troubleshoot, debug and upgrade software

• Create security and data protection settings

• Build features and applications with a mobile responsive design

• Write technical documentation

• Work with data scientists and analysts to improve software 

Your requirements:

• Proven experience as a full stack developer or similar role (2-3 years of experience)

• Experience developing web applications

• Familiarity with common stacks

• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript)

• Knowledge of multiple back-end languages (e.g. PHP) and ideally Grav

• Knowledge of versioning with Git

• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design

• Excellent communication and teamwork skills

• Great attention to detail

• Organizational skills

• An analytical mind

Your benefits:

• Working full-time remotely

• Monday - Friday working days

• Trips to team meet ups are paid

• Vacation (needs to be defined with BlueGrid)

• Teammates from countries all over the world

• Great company culture

Our mission

SecurityTrails strives to make the biggest treasure-trove of cyber intelligence data readily available in an instant. We work relentlessly to empower experts so they can thwart future attacks with up-to-date data, proprietary tools, and custom solutions.

A Security Beast Built Bit By Bit

We started because we were tired. Tired of combing through domain lists and forensic data manually, tired of searching through numerous sites for all the data we needed. We patiently waited for the perfect tool, but it never came. Our solution had to be vast, fast, and able to update daily — so we assembled a talented team and built it from scratch.

SecurityTrails was founded in June 2017, and from the very start it was decided that it would be a fully remote team. What began as a team of three people based in the US has grown into a team that currently counts 19 individuals. And that’s not even taking into account the number of contractors we work with, living and working across the entire globe.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to decision-makers in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data and machine learning-powered analytics to develop new technologies, drive revenue, power research, and solve our world’s toughest challenges.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we are iterating in a way that puts our team members first and prepares our company for growth.

Join Planet and be a part of our mission to change the way people see the world.

The Role:

Our Sales Executive will field, qualify, and transact on a diverse set of pre-existing and incoming leads for our APAC region. The ideal candidate is a self-starter, independent thinker, and can think laterally to bring our data into new market segments. You will target the following sectors: government accounts, defense & intelligence and partners. You will identify, qualify, negotiate and close large-scale complex deals and drive sales revenue targets. Most likely, you have a technical understanding of geo-spatial imagery products. Above all else, enjoy our unique value proposition by simplifying complex commercial challenges and explaining why and how our geospatial data can address them.  

You will develop an extensive pipeline of new sales leads, provide product and sales demonstrations to prospective customers and formulate appropriate business relationships with accounts. 

This is what a typical week would like for you:

Prospect and develop business relationships, close sales and manage customer expectations as the company grows

Identify channel and reseller relationships to expand market presence, seek out new partnerships as needed

Manage proposal generation and pricing work as needed

Sales operations duties as required

Must Haves:

3-5 years of related experience in international sales in the APAC region

Sales experience in the governmental sector along with a demonstrated track record of success

GIS / remote sensing experience or related field

Understanding of the nuances of sales cycles and how to navigate through the channels

Ability to source, sell, co-sell and close large deals; carrying quota and closing should be familiar concepts

Success in acting as a bridge between the company and its current market and future markets

Efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.

Excellent communication skills, including multiple languages

Self-starter, able to work independently under tight deadlines in start-up environment

Strong judgment and decision-making skills

The ability to interact successfully across cultures

Negotiation and persuasion skills

Critical thinking and creative problem-solving skills

Nice-to-Haves:

Vertical specific expertise a strong plus (agriculture, commodities, energy, insurance, forestry, govt sales)

Product development & product positioning experience

Sales Ops experience (CRM, collateral development, pipeline tracking, etc)

Superside is looking for a Marketing Operations Manager to join our amazing remote-first company. As an integral member of the Marketing team, you will be responsible for ensuring that our marketing and sales processes are efficient and effective.

Reporting to the VP, Marketing, success in this role will be measured by your ability to effectively utilize our marketing technology stack and improve the operational efficiency of the team. You will have a keen eye for “the funnel”, love the technical parts of marketing, and have the ability to keep track of all the little details that make a campaign a success. 

YOUR RESPONSIBILITIES: 

Marketing technology stack and Marketing Automation ownership:

• Evaluate, purchase and lead the implementation of new marketing technology that can enables Superside to grow its business faster and more efficiently

• Manage our entire MarTech stack as well as our main Marketing Automation system and its integration with Salesforce

• Serve as the primary marketing automation administrator; overseeing the development, implementation and the ongoing management of its processes

• Create documentation that guides the marketing team in their use of marketing software tools

• Train the marketing team on marketing software tools.

• Audit use of marketing software tools with an eye towards continually improving how they are configured.

• Manage our marketing automation tool and take ownership of email deliverability, management of segments and lists as well as our overall email communications strategy with all our customer and prospect constituents. 

2. Data, reporting and analysis: 

• Establish KPIs for all programs, develop forecasts, and track performance.

• Ensure we have processes in place that facilitate accurate data collection

• Use a combination of Google Analytics, Google Tag Manager, Mixpanel, Hot jar and Salesforce to own and track our marketing efforts across multiple products and channels

• Building and maintain our Marketing dashboard (in Salesforce, Redash or Google sheets) along with monthly forecast/pacing

• Own and support the team across all areas of marketing attribution throughout the full sales funnel

• Measure the ratio of customer acquisition cost to customer lifetime value, by marketing channel and/or offer

• Lead the creation and implementation of best practices for marketing database cleanliness 

3. Lead management lifecycle:

• Work with Marketing and Sales to define and refine the lead management process: customer lifecycle stages, lead statuses, contact statuses, account and contact types. 

• Work with Sales to set up the proper integrations between Hubspot, Salesloft and Salesforce 

• Become the defacto ‘go to’ for our SDR team lead in order to help build and maintain rules of engagement, lead routing rules, various data workflows etc

• Run regular lead to call-booked analysis and help identify the gaps in the marketig and sales funnel

WHAT AN INCREDIBLE CANDIDATE LOOKS LIKE:

• 3+ years hands on experience in marketing campaigns and operations in a digital business, with significant experience in marketing automation and CRM

• Knowledge of email marketing best practices

• Excellent understanding of data and the ability to analyze to drive actions, including experience with tracking and measurement tools like Google Tag Manager, Google Analytics and Mixpanel

• High degree of flexibility and ability to navigate ambiguity

• Desire to roll up your sleeves, execute, and create process within a growing company

• You're self-motivated and will constantly seek out ways to help the company our marketing efficiency.

• You're a good communicator. You can explain your vision and share thoughtful feedback.

WHY JOIN US:

• We are a global company with 3000+ clients across the world

• Work from anywhere in the world 

• Earn a competitive salary 

• We value employee development; if you want to grow, we are the team for you

• We function in a trusting environment, while seeking the truth in an ego-free manner. 

• ABOUT SUPERSIDE:

Superside is an always-on design company that delivers great design at scale to enterprise teams — from everyday production work to large-scale strategic design solutions. By combining design workflow technology with top design talent and an instant and fully-managed process, Superside makes design hassle-free for customers including Cisco, Amazon, HP, Airbus, L'Oreal, Tiffany & Co., Santander and more. 

Trusted by 3,000+ businesses, Superside is backed by Y Combinator, Slack Fund, Freestyle Capital, High Alpha Capital and Alliance Ventures. The company is headquartered in Palo Alto, CA with designers located all around the world spanning 58 countries and 19 timezones.To learn more, visit www.superside.com. 

OBJECTIVE

The ideal applicant will own both the strategy and implementation of key efforts designed to increase customer satisfaction, retention, and engagement, and work in partnership with other team members to reduce refunds and churn. In this position you must excel at both quantitative and qualitative analysis, and use it daily to inform your work. Your deep customer knowledge and insights will drive your marketing strategies, opportunities, and initiatives to increase customer retention, engagement, and satisfaction with WordPress.com paid plans.  

PRIMARY RESPONSIBILITIES

• Establish metrics, a rolling roadmap, regular reporting, and customer segmentation to determine ideal communications programs that deepen engagement and loyalty with regards to refunds, product engagement, and customer satisfaction (NPS and more).

• Partner with data and product teams to identify quantitative and qualitative metrics that reflect product adoption and correlate with long-term retention and LTV. Use this data to inform product, messaging, and communication strategy with customers.  

• Update and launch new onboarding campaigns and engagement experiences across multiple channels (email, in-app, etc.) to reduce refund rate and increase customer engagement.

• Identify when passive churn occurs for various WordPress.com segments and conduct re-engagement campaigns to intervene early on in the lifecycle.

• Launch campaigns to maintain high levels of adoption for customers already extracting a lot of value from WordPress.com. Conduct frequent subject line and copy tests on existing and new engagement campaigns such as in our newsletters, surveys, and triggered and drip email campaigns.

• Identify, communicate, prioritize, and rally teams around product and UX flaws that are resulting in disengagement or outright cancellations.

YOU:

• Use both quantitative and qualitative data to propose and evaluate business impact and opportunities.

• A strong proactive communicator and writer, self-driven, and comfortable with setting and managing own priorities and deliverables.

• A cross-team collaborator, able to effectively work with teams across multiple departments, time zones, and functions.

• Have 5+ years of marketing experience, with an emphasis on product and customer engagement across various channels, including email.

• Have experience working with a global subscription-based product a plus.

• Have the ability to work autonomously in a distributed environment.

• Are comfortable working in a flat organization.

• Like all positions at Automattic, you’ll work remotely, and can be based wherever you live.

Does this sound interesting? If yes, let us know what you can contribute to the team. We are lucky to receive hundreds of applications for every position, so try to make your application stand out in your application letter by telling us why you’d like to join Automattic.

Diversity & Inclusion at Automattic

We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

Want to increase your chances of standing out? Answer these questions.

• Imagine you could go back in time and make one change to a marketing campaign you wrote (that you can share a link to) to drive a specific result. Describe the desired result, the message, what you would change, and why.

• Who is doing impressive work with engagement for software subscription services, and why?

HOW TO APPLY

• Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

• Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

• If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

Note: this role has a slated start date of January 2020.

Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.

The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.

We’re building a better Internet. Come join us.

Technical Program Manager, Operations

Fastly is looking for a Technical Program Manager to work with our TechOps team to drive execution of tactical workloads focused on increasing availability and reducing vulnerabilities and risk on a day to day basis. You will be responsible for helping teams improve monitoring, vulnerability, risk, incident and problem management processes for Fastly daily. This position reports to our Senior Technical Program Manager, TechOps and Security.

You are a leader and facilitator at Fastly. You will not only have TechOps resources at your disposal, but all of engineering on your side in the constant work of making our applications, our infrastructure and the internet a better place. You will also be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the TechOps teams are firing on all cylinders. You are critical to our success!

This is a role which has high impact on human lives. We provide a supportive environment with friendly teams and where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

What will you do?

Participate in regular kanban and sprint planning and burn down, helping teams remove blockers, manage dependencies and resolve prioritization conflicts.

Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.

Ensure timely updates on Objectives and Key Results from teams, report on current vulnerabilities and problem backlogs, and progress therein.

Partner with TechOps, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.

Participate in executing on roadmaps for architectural and process changes focused on increasing availability and security of our platform.

Instill discipline and consistency within the TechOps team in terms of operational best practices and documentation.

Who will you work with?

Technical Operations, security and incident management leadership.

Operations and infrastructure teams.

Reliability engineering teams.

Software development teams.

Network engineering.

Infrastructure/data center operations team.

Client-facing teams.

What we’re looking for:

Significant experience with issue and project tracking systems, such as Jira and Zendesk.

Lean towards action, execution and incremental improvements.

Comfortable with change, multi-tasking and managing priorities with exceptional organizational skills

Self-motivated and proactive to maintain momentum and progress.

A shown collaborator who can execute whilst building strong relationships.

Focus on the customer experience and business needs first and foremost.

Moderate experience as a technical program manager in infrastructure, cloud or SaaS environments.

Moderate operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services.

Ability to integrate experiences and training to learn new technological paradigms.

Strong analytical and communication skills, a risk mitigation mindset and in possession of appropriate levels of urgency.

Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.

Focus on results and outcome, not just process.

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.

We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.

We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Formstack, transforming the way you collect data and put it to work, is looking for a Product Manager to add to the team.

Formstack is a 13-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.

Who You Are:

As a Product Manager at Formstack, you’ll be at the center of business, customer needs, and internal stakeholders. You will own a key part of the business to ensure we’re delivering value to our customers and impacting the market. You will work closely with a cross-functional team to clearly identify customer needs and ensure the team delivers solutions that our customers want and need.

What You’ll Do:

You will identify new opportunities to grow product revenue and customer value via quantitative research, customer conversations, internal conversations, and reviews of industry best practices. You will collaborate with the rest of the product team, with stakeholders, and with design and development to build a prioritized roadmap of opportunities. Ultimately, you will own the end-to-end success and quality of projects from requirements definition through design, development, launch, and post-launch analysis.

How You Will Succeed:

You like to talk to customers and understand their pain points so we can solve them.

You thrive where data science, code, and market strategy overlap, and understand the nuances of business intelligence and financial forecasting.

You love data-based decision making but also love solving customer problems.

You are adept at prioritizing, decisive when organizing and are great at communicating both with ease.

You see problems as opportunities and proactively develop the knowledge and skills needed to solve those problems.

You enjoy iterating, assessing, tweaking, and trying again.

You enjoy working with cross-functional teams.

You never stop pushing towards clarity and delivery.

What We Are Looking For:

At least 2 years experience as a Product Manager (or be crazy ambitious and talented)

A track record of successfully launching and growing software products and services

Have led cross-functional or cross-platform efforts and are a clear communicator to tech and non-tech stakeholders

Ability to proactively grab data and turn it into an insightful story

Ability to manage multiple concurrent efforts and shift gears often

Entrepreneurial spirit and experience in a SaaS growth company are highly appreciated

Bonus Points:

Experience with:

Process Automation

Product Marketing

Product Led Growth

What Formstack Offers:

Free health plans, as well as company-paid Dental, Vision, Disability and Life Insurance Benefits for full-time employees.

Unlimited PTO for all employees

401k with matching company contribution for full-time employees

The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job

Company-paid conferences and extended learning

Yearly company gathering

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Thank you for your interest in Formstack!

This position is remote based.

We're looking for product managers that can help us deliver value by ensuring GitLab is scalable, cost effective, and resilient from an infrastructure perspective.

 We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe deploying your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.

We know there are a million things we can and want to improve about GitLab's infrastructure. It'll be your job to work out what we are going to do and how.

We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

We recommend looking at our company page and the product handbook to get started.

Responsibilities

• Drive the product in the right direction

-Build an effective roadmap to prioritize important features properly

-Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on

-Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product

-Consider the business impact, ROI, and other implications when taking important decisions

-Make sound decisions for your product/stage, building trust, and driving clarity across all teams at GitLab and the community

-Mastery of the competitive and market landscape of their product domain and understanding how this landscape impacts their own product roadmap

-Ability to clearly document ROI or impact for a given action, feature, or prioritization action

-Conduct advanced ROI analysis on investment cases to determine if GitLab should pursue them

• Take an active role in defining the future

-Contribute to the product vision, together with the Head of Product and VP of Product

-Create and maintain a vision for your product area

-Create and maintain the vision for each product category

-Innovate within your product area by proposing ambitious features

-Follow innovation in your product area

-Communicate and evangelize your product vision internally and among the wider community

-Mentors junior or less experienced Product Managers to quickly bring them up to speed and add value

-Represents GitLab as a product and domain expert in front of Industry Analysts, customer visits, industry events/conferences, and other events.

• Manage the product lifecycle end-to-end

-Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned

-Be the voice of the customer and the subject-matter expert for your group

-Contribute to documentation, blog posts, demos, and marketing materials for product features

-Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application

-Manage the uncertainty in an efficient way, adjusting plans to new working conditions

-Manage features and solutions that span multiple stages, and/or benefit other stages

• Engage with stakeholders in two-way communication

-Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area

-Talk to customers and engage with the community regularly

-Engage with analysts on briefings and product evaluations

-Work with the entire Product team to share improvements and best practices

-Have a strong presence in customer advisory boards and other customer feedback forums to fully understand customer pain points and how these can be solved in the future

-Ability to present to C-level executives both internally at GitLab and externally to customers and prospects

You are not (solely) responsible for:

• A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it

• Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible

• Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you

 Requirements

• 5+ years product management experience

• Excellent written and oral communication skills

• Ability to think like a CEO to drive success of your product area

• Fantastic problem solving skills and attention to detail

• Strong understanding of Git and Git workflows

• Knowledge of the developer tool space

• Strong technically: you understand how software is built, packaged, and deployed

• Passion for design and usability

• Highly independent and pragmatic

• Excellent proficiency in English

• You are living wherever you want

• You share our values, and work in accordance with those values

• Strong understanding of DevOps and cloud-native application development

• Strong understanding of project management and enterprise workflow use cases

• Bonus points: Significant experience with Kubernetes and Docker

• Bonus points: experience with GitLab

• Bonus points: experience in working with open source projects 

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about making the internet a safer place for everyone.

We are looking for a Product Security Engineer to solve large-scale, systemic security problems.  Your work will make our million+ customers and tens of thousands of hypervisors more secure, and will help ensure that DigitalOcean is a respected and active contributor to the broader security community.

You'll report to the Director of Security Engineering and will work with the rest of DigitalOcean to find innovative ways to make the systems we build as safe as possible.  Your technical contributions could include building central systems for the rest of DigitalOcean engineering to use, developing new testing tools for internal or external deployment, and advising other teams on the best ways to handle new vulnerabilities.

Our customers trust us with their data and operations, and we take that responsibility seriously. Security at DO means solving incredibly complex problems at a high-scale that have real impact for our customers, our products, and for the larger internet community.

What You’ll Be Doing:

• Identify systemic problems in our environment, then develop and deploy security capabilities at scale, using languages such as Go and Ruby, and tools such as Kubernetes, Docker, and Chef.

• Partner with engineering teams to make sure that we deliver an excellent and secure workflow spanning development, deployment, and production monitoring.  

• Participate in architecture reviews to identify risks in new systems and prioritize remediation work.

• Review & triage results coming from existing controls (e.g. bug bounties, image reviews, 3rd party analysis, etc.).  Optimize these systems as necessary.  

• Advise engineering teams on how to best address individual vulnerabilities in our environment.

• Coordinate with our SOC to improve the scope of our production monitoring.

• Participate in outreach to our engineers (e.g. developer training, office hours, internal CTFs).

What We’ll Expect From You:

• Demonstrable experience securing large scale environments under very active development.

• Demonstrable experience collaborating with internal engineering teams.

• Software engineering experience (you can write robust code with good test coverage and can point to specific examples of projects you’ve successfully delivered in the past).

Expertise with at least one of the following languages:

• Go, Ruby, Python, C/C++

• Working knowledge of modern development concepts (virtualized environments, continuous integration & delivery, containerization), network architecture, and system architecture. 

• A habit of approaching security problems with creativity and flexibility that incorporates previous internal/external approaches as a data point, not a rulebook.

• Strong communication skills, both written and verbal.

Why You’ll Like Working for DigitalOcean:

We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.

We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  You’ll need to be great to get hired here and we promise you’ll get even better.

We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.

We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.

We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to onboard in-office and take an all-expenses paid trip to our annual company offsite, Shark Week, to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.

We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Ad Hoc we build government digital services that are fast, efficient, and usable by everyone

Ad Hoc brings small teams of highly skilled professionals from the private sector to build government software right the first time.

Solving government technology problems is about attacking big problems with design, engineering, and compassion. We’re committed to continually improving what we build and staying focused on user needs for the long haul.

Requirements

• Our Federal contracts require that you must be a U.S. Citizen to be eligible for employment

• All work must be conducted within the U.S.

• This is a remote opportunity and is work from home

• We will be accepting applications until November 15, 2019

Job Summary and Responsibilities

Ad Hoc delivers effective and user-centered digital services for government. Our Product Managers work closely with partners and cross-functional teams to build the right things, in the right way at all stages of the product life cycle. This position will be part of our VA Pension Automation

Senior Product Managers at Ad Hoc have a track record of success delivering digital solutions at scale. They work with clients to define business goals, identify opportunities, develop road maps, and manage the iterative delivery of new products and services. As client-facing technologists, they are skilled at communicating impact and opportunity to a wide range of audiences and influencing decision-making.

Required skills & experience

• Experience shipping more than one user-facing digital product, ideally from conception to launch, in an agile environment.

• Skilled at leading kickoff workshops, discovery/prototyping sprints, road mapping exercises, and prioritization efforts with clients and teams. Can influence and guide decision-making.

• Superior product judgement - understands when to experiment and how in order to deliver the highest value solutions.

• Experience leading and mentoring product managers and teams. Understands what makes a strong product manager, how to help people grow, and how to align the efforts of various teams around common goals.

• Strong written and verbal communication skills; can effectively translate complex issues for a variety of audiences and lead strategic discussions with clients.

Benefits

• Company-Subsidized Health, Dental, and Vision Insurance

• Vanguard 401K Plan

• Unlimited Vacation

• Continuing Education/Annual Conference Attendance

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Webflow is a web development and content management platform that empowers people to create incredible experiences for the web — without coding.

And we’re looking for a copywriter to help define how people think of, talk about, and ultimately, use Webflow.

About the role 

Location: San Francisco HQ or US remote

Full-time

Have you ever wanted to shape perception and usage of a design tool capable of redefining how websites and apps are built? Does the idea of working within established content standards — and taking them a step further — excite you more than just a little bit? 

As a copywriter on our Brand Studio team, you’ll: 

Collaborate with Product Marketing, Product Managers, and performance marketers to plan and write effective, engaging, and on-brand content

Work with Product Marketing Managers to develop and execute on compelling messaging frameworks for new products, features, and programs

Ensure that stakeholders’ content aligns with — and when appropriate, advances — our brand voice and style 

Create deliverables that range from coherent and intuitive information architectures (IAs) to high-converting landing pages and microsites

Write everything from microcopy to long-form articles while adhering to well-defined voice, tone, and style guidelines

Always keep your eye on opportunities for improving key metrics like signup and upgrade conversion, click-throughs, opens, and etc.

That said, these role responsibilities are just the start! At Webflow, we encouraged you to contribute wherever your interests take you — and shape your role accordingly. 

And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to tackle passion projects directly related to Webflow. 

About you 

You’ll thrive as Brand Studio copywriter if you have: 

Strong creative writing skills — balanced by a respect for clarity, concision, and specificity

Similarly strong self-editing skills

Familiarity with AP, Chicago, and/or Yahoo! style guides

Well-honed collaboration and communication skills

Extreme attention to detail

At least working knowledge of web standards like content structure, heading usage, and accessibility

The ability to articulate your content decisions in terms of both how they fit brand voice and how they might improve performance indicators like conversions, click-throughs, etc.

Your past experience might include: 

Working with Product Marketing Managers to create effective content in line with predefined messaging frameworks

Writing within the standards of a well-defined voice, tone, and style framework without sacrificing either creativity or performance

Directly contributing to, extending, and maintaining said content standards

The creation of a diverse set of deliverables that may range from video scripts to emails, landing pages to microsites

Collaboration with marketing / growth teams to plan and conduct experiments

However, even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that meeting just 50% of a role’s requirements puts you in the running. 

About us 

At Webflow, we believe that our success will not only be defined by what we do — but by how and why we do it. So, here is the Webflow “why” and our “how”: 

Our dual missions — one for the world, one for us

For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation

For ourselves: Lead fulfilling, impactful lives

Our core behaviors (how we act)

Start with customers

Practice extraordinary kindness

Be radically candid

Move uncomfortably fast

Just fix it

Lead by serving others

Dream big

Our commitments to you 

We’ll pay you! This is a full-time, salaried position that includes equity

We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 

We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 

We offer flexible parental leave for moms and dads

We provide remote employees with the equipment they need to create a great remote work environment 

We will offer you the support you need to help you grow as an impactful Copywriter and a healthy human being 

Ready to apply?

If you share our values and our enthusiasm for empowering the world, we’d love to hear from you!

Note: You'll need valid U.S. work authorization to join us.

This role is available to highly qualified remote workers and local South Florida candidates.

WHO ARE WE?

Launch Potato is a South Florida-based Startup Studio, founded in 2014 with no external investment and a mission to build and scale digital brands. Most recently a winner of the SFBJ Best Place to Work Award and named to the Inc. 1000 list for consistent revenue growth. We own and operate a portfolio of direct-to-consumer brands and use our marketing and technical expertise to reach millions of consumers.

While our headquarters is in vibrant downtown Delray Beach, Florida, we have a unique, international team distributed across several countries, and are a pioneering advocate of remote work. There is a lot to look forward to!

CAREER GROWTH

Work directly with the founding team, 4 Internet Execs who successfully developed and scaled double-digit million dollar online businesses from the ground up

Hands-on training & mentorship with career growth across departments and brands

Company-wide profit-sharing

PERSONAL HEALTH & WELLBEING

100% company-paid dental and life Insurance 

Monthly health insurance stipend and elective vision insurance

Flexible paid time off policies including an additional 10 paid holidays

6 weeks paid time off for maternity leave

TEAM CULTURE

Annual company retreats with the global team

High-performing, transparent, and respectful team culture

Dog-friendly workplace, we love dogs!

YOUR ROLE

As our Director of SEO, you will work closely with our content, outreach, and product/engineering teams to grow high-intent organic search traffic, revenue, and profit in extremely competitive verticals.  You’re passionate about leveraging technical optimization to deliver results. You’re a data-driven individual who loves impacting change in the constantly evolving search optimization channel. 

SUCCESS LOOKS LIKE

Owning the SEO strategy and technical execution of content-driven initiatives that deliver month over month growth in organic traffic 

Partnering with the broader Acquisition, Design, Product, and Engineering teams to implement SEO recommendations while ensuring all content is on-brand, accurate and compliant

Defining and evolving key SEO performance metrics to systematically track and improve search performance. Providing weekly rankings/traffic report to teams

Conducting competitor - audits and reviews, bringing insights/ideas to the team 

Staying on top of news, trends, and changes in the SEO world, sharing relevant insights with the team

Performing keyword research to provide the Content team with suggestions for new content development

Reviewing existing content for SEO and revenue optimization opportunities building a playbook for success,  replicating results across other verticals in the automotive, travel, and insurance verticals

Eventually building a team that can exceed expectations, you only hire A-players

WHAT YOU NEED TO SUCCEED

Minimum of 5 years experience working for a content-focused publisher in a role leading technical/product SEO strategy and execution in a competitive vertical

Success growing a brand from 100,000 to 1MM organic sessions while leading SEO strategy and execution

Expertise working closely with engineers to deliver products that meet SEO and marketing objectives

Solid knowledge of the personal finance and credit industry with the ability to comply with financial services industry regulations

Demonstrated success using analytics and trends to drive strategy 

Experience working with BI and SEO tools including Looker, SEMRush, Ahrefs, Google Analytics, Screaming Frog, Google Webmaster tools

Experience establishing processes with an entrepreneurial organization and achieving universal buy-in

Strong verbal and written communication skills. You have the innate ability to present information and ideas logically and clearly

Want to be part of a profitable, high-growth company? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Summary

As Community Lead at Cardano Foundation you will be tasked with defining and implementing a global community strategy that spans social media and community platforms in a variety of regions.

Working closely with the Communications and Marketing Lead, you will be responsible for managing our current community team who operate remotely over three continents.

As a senior figure within the Cardano Foundation, you will work closely with internal and external stakeholders to define KPIs as well as acting as the community conduit between the Cardano Foundation and our partners, IOHK and Emurgo.

Duties

Lead, provide counsel and support to the community managers

Creating and presenting engaging reports to the Executive Team

Setting KPIs for your team alongside the Executive Team

Work closely with your partners in IOHK and Emurgo to bring the brand to life through engaging content and thought-provoking words

Manage the Community budget

Key Competencies

You will have 10+ years experience nurturing, growing and managing communities, as well as creative flair that makes your community campaigns stand out from the crowd. Strategic aptitude is vital as you seek to increase brand presence using our current community platforms, as well as keep abreast of new relevant platforms both regionally and globally.

You will be familiar with blockchain technology and the Cardano product, seeking to drive adoption of our platform via educational content both online and at meet-ups worldwide.

You will use data to inform your key decisions and be familiar with software that allows us to measure engagement and sentiment.

You will provide weekly and monthly reports to key stakeholders across the organisation and be the point of contact for all Cardano community comms.

The ability to describe in detail what a global strategy would entail and how they would execute on that strategy (it’s easy to write a strategy, it’s much more difficult to execute on that strategy)

Demonstrates an understanding of how community management is an additional arm of a product (can teach us something about community and why this new business model is so important, especially for tech companies).

Education / Experience

Extensive prior experience of leading a global community team is essential

Experience of building a team and understanding of how to motivate community managers globally

In depth understanding of blockchain communities would be an advantage

Strong project management experience

Strategic experience of working in a variety of regions, particularly Asia

Crisis management experience

Executing award winning creative campaigns

Au fait with data analysis and solid knowledge of social media tools across planning, content management and analytics

We are hoping to see examples (assets) from previous global community management roles

At Automattic, we are the people behind WordPress.com, WooCommerce, Jetpack, and more. We believe in making the web a better place. We’re a distributed company with 850+ Automatticians in 62 countries speaking 79 languages. Our shared goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source and the vast majority of our work is available under the GPL.

We’re looking for an extraordinary Payroll Wrangler who can work in one of the most unique and interesting operations groups in the world. You will work alongside Automattic’s Accounting and HR teams to navigate the wide range of issues involved in building Automattic’s global business.

We’d love to hear from you if:

• You’re great at preparing and processing semi-monthly and monthly payrolls for 1,000+ employees in accordance with all payroll schedules globally (predominantly the US, but also Canada, UK, Ireland, South Africa, and Australia).

• You’re excited about setting up payroll in new international locations.

• You’re an experienced leader capable of managing and building a payroll team.

• You can manage month-end and quarter-end activities as it relates to payroll and compensation.

• You can lead the timely issuance and completion of the necessary year-end tax requirements and reports for all countries.

• You can handle all employee record updates ensuring changes are entered correctly and on time.

• You’re well versed in relevant laws and regulations.

• You have experience working with an HRIS including employee data changes, creating reports, and setting up configuration tables.

• You work well with related teams (HR, Legal, Accounting) to ensure proper flow of employee data and classification.

• You have strong payroll-related data analysis and reporting skills.

• You can serve as subject matter expert on payroll issues.

• You feel comfortable taking lead roles in special projects.

• You love developing and updating policies and procedures.

• You have experience with SOX control documentation and execution.

• You are well versed in the processing income derived from equity instruments (ISO, NQO, RSU, etc.).

• You see processes and immediately look for ways to streamline them for ease and efficiency.

HOW TO APPLY

• Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

• Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

• If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

To increase your chances of standing out, tell us about the following:

• What’s an interesting and complex problem that you had with a payroll vendor? Briefly, what was the problem and how did you solve it? How did you ensure it didn’t happen again?

• In your experience, what country has been the most challenging to implement payroll process in and maintain? Why?

We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our passion for diversity and inclusion.