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    • ApproveMe is in immediate need of a Full-time Full-stack PHP Laravel / React.js developer to work alongside our product manager, UX Designers, lead developer and three UI engineers.


      As a PHP Laravel Back-End Developer (with React Experience), you deserve to use your development skills to their fullest potential... to grow into the BEST future version of yourself... to help build a product that changes an industry (and your portfolio) forever.


      Our team consists of some wildly talented designers and developers with backgrounds working on products such as: Active Campaign, Twitter, Atlassian, and Helpscout.


      Together we have been secretly crafting an absolutely gorgeous, user-focused SaaS product (with personality and pizzazz) based off of 6+ years of user feedback from thousands of our customers. We will be launching in 2-3 months, all we are missing is someone like you to jump on-board.


      This is an opportunity that could change your portfolio forever.


      What if you could:


      • Have the creative freedom to do your top-quality work with an inspiring and collaborative team?


       Use your full-stack (PHP Laravel, React.js) chops to help deliver a document signing app that disrupts the largest established players in the legal/tech space, changing an industry (and your portfolio) forever?


      Our mission is clear: 


      We are leveraging our exponential success of our current products to gear up and deliver a new revolutionary SaaS/cloud hosted platform. We are looking for a talented and innovative developer to help us on our mission.


      If you are a full-stack PHP Laravel/React Javascript developer able to commit to between 40+ hours weekly and have experience building highly scalable digital products, then our team would provide a great opportunity for you.

      Our Tech Stack:


      BACK END: PHP, Laravel (+ a gorgeous well-documented Swagger generated API)


      FRONT-END: React.js, Typescript, Redux-Saga for event handling, Redux for state management, React hooks, Storybook


      CLOUD: AWS, EC2, Docker, Beanstalk, Codeship



      You will work on:


      • Collaborating in an agile development team, made up of a product manager, technical lead, back-end developer, multiple UI/UX developer's all working together on an exciting industry-transforming product.

      • Developing new user-facing features and building reusable code and libraries for future use.

      • Optimizing applications for maximum speed and scalability using React.JS.

      • Developing new user-facing features as well as the integration of backend code & end points.

      • Writing and maintaining efficient, reusable, and reliable PHP Laravel code and API endpoints.

      • Ensuring the best possible performance, quality, and responsiveness of the applications by identifying bugs and solving problems.

      • Helping maintain code quality, organization, and automatization as well as the integration of user-facing elements with server-side logic.


      With Some Of Your Previous Experience You May Have Accomplished The Following:


      • 4+ years experience with modern PHP development strategies.


      • Solid working experience with PHP frameworks like Symfony or Laravel (Laravel preferred).


      • Solid working experience building RESTful APIs.


      • Solid working experience with basic database fundamentals, data modeling, and optimization. (MySQL preferred).


      • Experience with Test-Driven Development (TDD).


      • Experience integrating with third-party APIs.


      • Experience working in the AWS (Amazon Web Services) ecosystem.


      • Solid working experience with Javascript, particularly integrating with APIs (Vue.js or React would be a plus).


      • Experience with scalable/high traffic platforms.


      • Strong attention to detail and documenting APIs is a must.


      • Experience with standard Git development workflows.


      • Experience working within Agile development environments.


      • Understanding of the entire project lifecycle for software development.


      • 100% fluent in English.



      Why Work Here?


      Our developers work on exciting and complex problems. You'll learn a ton by working with a creative, fun team who value your technical expertise.

    • Clearbit (US/European timezones)
      4 days ago


      We're looking for a growth engineer to join our Conversion team. This is a role you can (and we hope you do) grow immensely in, all while making a big impact on the business. Once an idea or problem is identified, you get a lot of autonomy as to how you test and solve it.

      About the role

      The Conversion team works across the funnel - on anything from churn to improving sales efficiency to landing page conversion to free tools. We work in one week sprints, where we identify experiments, research and run with them. We default to an MVP model – splitting ideas into the minimum to test (while still being on brand) before building out. 4 launches + feedback (iterations) over 4 weeks is much more appealing to us than a month of work before feedback. We are often wrong, and want to learn as quickly as possible.

      Here's what you'll be doing:

      (1) Building and enhancing free useful tools for our target audience: We work on free tools to help with lead generation. For example, we have our Connect email finder tool and a "lite" version of our Salesforce integration, as a free Chrome extension. 

      (2) Improving the experience of new users: This includes optimizing onboarding for new users (both in and out of product) and making our free trial experience better. We've recently launched a new product, X, so there is a lot of potential here.

      Example: When a new user signs up, we show them integration and use-case paths we think are the best fit for them based on their tech stack and job function/role.

      (3) Finding and acting on opportunities for improving conversion. You will work across our web properties (clearbit.com, our blog, free tools) running experiments and A/B tests to test hypotheses for increasing conversion.

      Example: We recently overhauled our main demo request form with many features - dynamic enrichment to minimise the amount of form fields needing filling by prospects, auto-completing their email address, or hiding the form and showing a CTA to schedule time with their CSM if they're a customer. Try it out on our homepage 😉

      (4) Helping other teams be more efficient. One of the great things about this role is you are not siloed. If there are areas of opportunity to help the CS team, we'll do it.

      Example: We built a Prospect Research tool for our customer facing teams. It pulls information together on a prospect from a multitude of sources (including Clearbit 🙂) saving sales reps 10 minutes of research prior to each call.


      (5) Implementing personalization and product demos in our work: This includes anything from implementing personalization on our website and within our emails to detailed product and use-case demo pages for the sales team.

      Example: We use hyper personalization on our Reveal page, including pulling in a screenshot of the visitor's homepage and showing them how it could look if they used personalization.


      Summary

      Hard skills are great, and we do expect a certain level of experience, but more importantly we're looking for someone who can learn on the job, loves solving problems, is adaptable to change. Our priorities can change, new exciting ideas can surface and we have many different products and areas of scope. 

      Our goal is to build the best growth team there is - for both your growth and the company's growth. Focused on results, but with the freedom and autonomy to experiment with new things and jump on opportunities as they arise. We work and learn fast, but have the infrastructure in place that we still test everything thoroughly and abide to the high quality bar we set for ourselves. Learn more about us here.


    • Close (Euro or American timezone.)
      6 days ago

      About Us

      At Close, we're building the sales communication and collaboration platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a fully profitable, 100% globally distributed team of 34 high-performing, happy people that are dedicated to building a product our customers love.

      We are seeking a Product Marketing Manager that will be instrumental in defining our product and market positioning and will take ownership of growing our customer base and platform adoption through a wide range of marketing efforts. 

      This position requires a highly motivated individual with previous experience leading product marketing and GTM strategy, and who is comfortable in a fast-moving  environment. The successful candidate will be customer-oriented, self-motivated and results-driven.


      About You

      You have a knack for understanding people. You ask a lot of questions. You’re decisive.

      As Product Marketing Manager at Close, your primary job is to understand our customer— what motivates them, what makes their job difficult, and what simply delights them. You will take these constant and ongoing learnings and deftly apply them to the way we position our brand and product to the world. After all, product marketing is at its very core, “people marketing”. 

      Your previous experience creating successful go-to-market plans (from high-level strategy down to tactical execution) will enable you to oversee the rollout of all new products and feature updates.  

      Sometimes you’ll be looking at our product marketing from a high level view—say, determining our key objectives for the quarter or the year. Other days, you may be down in the weeds yourself, writing landing page copy or working with others on the marketing team to run A/B conversion tests on site. You’re comfortable—and happy—doing both.

      What you don’t know, you’ll openly admit, but then you’ll get to work figuring it out (asking others for help and/or digging deep on your own). Your self-motivation and a relentless drive to learn/do more are appreciated by all. You pride yourself on being a “clever thinker”.  You’re comfortable talking with and working alongside our product, sales, development, and customer success teams. You understand your critical part in the overall machine, graciously accepting thoughts and feedback from others while offering your own expertise where you can. You pride yourself on being “overly communicative” -- keeping everyone up to date with the latest product marketing wins, losses, and initiatives.

      You are comfortable working remotely as part of a small team, with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the biggest opportunities and company objectives.

      When you’re in the wrong or make a mistake you can admit it. You can articulate why it happened and how you’ve learned from the experience. 

      You are in a European or American timezone.

      Above all, you understand that your success—and our success—hinges on the satisfaction and loyalty of our customers. 


      About The Role

      You will be responsible for championing the features and benefits of the Close sales platform through our marketing messaging and market positioning. You’ll work closely with Danny (Director of Marketing) and our motley crew of marketing crushers. 

      Just some of the things that will come across your [metaphorical] desk…

      Main KPIs

      > Product marketing impact on new trial signups (On-site testing and website updates, email marketing campaigns, increase inquiries from software review and industry sites)

      > Product adoption (free to paid + user activation within app)

      > Product launch/update success metrics (per launch)

      “Product superstar, that is what you are…”

      > Develop messaging, positioning, and competitive differentiation of our products in the SaaS/sales market. Own all on-site messaging. Devise the go-to-market strategy for all product launches and feature updates. Oversee the tactical execution of each GTM strategy.

      > Stay on top of the latest trends and tech advancements in the sales and CRM space. Communicate these learnings across the organization, including to our Product, Customer Success, and Development teams.

      > Identify new verticals and areas for business and product expansion. Champion all marketing efforts that relate to these growth initiatives.

      Corner the market[ing]

      > Own the product messaging in all of our marketing campaigns and corresponding collateral, which may include, but is not limited to, email, social media, blog posts, sales enablement content, and landing pages.

      > Dive deep into our customer acquisition strategy and execution, driving new trial sign-ups via smart, empathetic product/feature messaging and content. Must be comfortable devising and executing tactics to bring customers down the sales funnel.

      > Work closely with the marketing team to ensure that these brand and product value propositions are communicated consistently across everything we do.

      > Work alongside Product and Customer Success teams to identify key verticals, customer personas/roles, and geos for nuture/expansion. Define and produce the content for SEO-optimized industry-specific landing pages, CRM comparison pages, paid/display ads, other marketing materials, to effectively reach these cohorts.

      > Identify marketing website tests and updates to increase visitor conversion rate (visitor to trial signup). This includes, but is not limited to, A/B testing via copy and messaging, videos/images, and modifications to page designs.

      > Work alongside the marketing content team to identify middle and bottom of the funnel content opportunities such as product-focused white papers, blog posts, videos, and more.

      > Develop, nurture, and execute on partnerships with other vendors in the B2B SaaS and product space (online co-promotions, co-branded content, event sponsorship, etc).

      > Champion our customers via the collection and production of testimonials, case studies, and customer profiles (determining the best way to showcase them -- images, video, etc).

      > Generate verified product reviews from our customers for product comparison and online community websites like Capterra, G2Crowd, and Quora. Monitor and ensure our visibility on these, and other, SaaS review/comparison sites.

      Requirements

      > 4+ years experience working within a tech or SaaS organization (extra points if B2B, extra extra points if you can show a correlation between your work and company growth during your time there)

      > 2+ years in a product marketing role, with a track record of successfully taking products to market (devising and executing a GTM strategy)

      > Strong passion for product and ability to ‘speak the same language’ as Product and Development teams (“Scrum, Agile, Javascript, APIs, sprints”, etc, etc)

      > Project management expertise—can coordinate and juggle a variety of projects from conception through production and ensure alignment with other internal teams (Product, Customer Success, Sales, etc).

      > EXPERT command of the English language (written and verbal), with the ability to write in a wide variety of styles. Must be a copywriting pro—masterfully creating short, value-packed, relatable content to drive new conversions.

      > Foundational knowledge of common marketing analytics and campaign management platforms (analytics, popular ESPs, ad networks, social platforms, etc)


      Bonus points for the following skill sets:

      > Front-end coding (HTML/CSS/JS, GitHub)

      > Design and video (editing, Photoshop, graphics creation, etc)

      > Familiarity with SaaS finance and reporting 

      Why Close?

      > 100% Remote (we believe in trust and autonomy)

      > 2 x Annual Team Retreats ✈️ (Lisbon Retreat Video)

      > Competitive salary

      > Medical, Dental with HSA option - 99% premiums paid (US residents)

      > 5 Weeks PTO + 6 Government Holidays + Dec 24 - Jan 1 Company Holiday

      > Parental Leave (10 wks primary caregiver / 4 wks secondary caregiver)

      > 401k matching at 4% (US residents)

      > 1 month paid sabbatical after 5 years

      > Our story and team 🚀

      > Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).

      We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

    • About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people dedicated to building a product our customers love.

      We are seeking a Customer Support Team Manager that will be instrumental in leading our current support team of 6 people. 

      About You

      You're an experienced manager of customer support teams with a well-developed management philosophy and experience as a successful team leader that can demonstrate both company and employee growth.

      You have over two years of experience in B2B SaaS/startup customer support. You have a proven track record leading the support team of a SaaS business in a similar industry with a strong technical background.

      In your role as Support Manager you’ll be responsible coach and lead the day-to-day operations of the team. Due to the small size of this team, you will also be expected to interact with customers directly and answer our hardest inquiries. 

      You reside in Western Europe and are willing to accommodate the management of team members who range in time zone from Pacific Time to CET. This position requires periodic travel to customer offices and Close company offsites.

      You should have...

      • 2+ years of experience on a customer support team of a B2B SaaS product

      • 1+ years as a manager with remote direct-reports

      • Extensive administrative and agent level experience with Helpscout

      • Ability to read through scripts / have a basic understanding of programming concepts in Python / Ruby / Java 

      • A proven track record of delivering exceptional service to both non-technical business users and deeply technical engineers

      You enjoy ...

      • Interacting with customers over the phone and email

      • Creating well-written and visually pleasing educational content recruiting and managing a small team of customer support executives around the world

      • Debugging complex problems in email, phone, and billing systems

      • Being liaison between product and support -- communicating customer and support team challenges to the product team.

      Bonus points if…you have experience on a sales team or working in a sales-oriented culture

      Why work with us...?

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon Retreat Video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • 1 week ago

      Thorn is a non-profit focused on building technology to defend children from sexual abuse. Working at Thorn gives you the opportunity to apply your skills, expertise and passions to directly impact the lives of vulnerable and abused children. Our staff solves dynamic, quickly evolving problems with our network of partners from tech companies, NGOs, and law enforcement agencies. If you are able to bring clarity to complexity and lightness to heavy problems, you could be a great fit for our team.

      Earlier this year, we took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet. A key aspect of our work is partnering with the National Center for Missing & Exploited Children and building technology to optimize the broader ecosystem combating online child sexual abuse.

      What You'll Do

      • Collaborate with other engineers on your team to build a data pipeline and client application from end-to-end.
      • Prototype, implement, test, deploy, and maintain stable data engineering solutions.
      • Work closely with the product manager and engineers to define product requirements.
      • Present possible technical solutions to various stakeholders, clearly explaining your decisions and how they address real user needs, incorporating feedback in subsequent iterations.

      What We're Looking For

      • You have a commitment to putting the children we serve at the center of everything you do.
      • You have proficient software development knowledge, with experience building, growing, maintaining a variety of products, and a love for creating elegant applications using modern technologies.
      • You’re experienced with devops (Docker, AWS, microservices) and can launch and maintain new services.
      • You are experienced with distributed data storage systems/formats such as MemSQL, Snowflake, Redshift, Druid, Cassandra, Parquet, etc.
      • You have worked with real-time systems using various open source technologies like Spark, MapReduce, NoSQL, Hive, etc.
      • You have knowledge in data modeling, data access, and data storage techniques for big data platforms.
      • You have an ability and interest in learning new technologies quickly.
      • You can work with shifting requirements and collaborate with internal and external stakeholders.
      • You have experience prototyping, implementing, testing, and deploying code to production.
      • You have a passion for product engineering and an aptitude to work in a collaborative environment, can demonstrate empathy and strong advocacy for our users, while balancing the vision and constraints of engineering.
      • You communicate clearly, efficiently, and thoughtfully. We’re a highly-distributed team, so written communication is crucial, from Slack to pull requests to code reviews.

      Technologies We Use

      You should have experience with at least a few of these, and a desire and ability to learn the rest.

      • Python
      • Elasticsearch / PostgreSQL
      • AWS / Terraform
      • Docker / Kubernetes
      • Node / Typescript

    • Thorn is a non-profit focused on building technology to defend children from sexual abuse. Working at Thorn gives you the opportunity to apply your skills, expertise, and passions to directly impact the lives of vulnerable and abused children. Our staff solves dynamic, quickly evolving problems with our network of partners from tech companies, NGOs, and law enforcement agencies. If you are able to bring clarity to complexity and lightness to heavy problems, you could be a great fit for our team. Without a doubt, you are a passionate technical leader that adeptly navigates between the big picture, details, and team dynamics

      Earlier this year, we took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet. A key aspect of our work is building products that enable this vision.

      What You'll Do:

      • Lead a team of engineers through the product evolution for one of Thorn’s key products in the detection of Child Sexual Abuse Materials (CSAM).
      • Define the scope of development, requirements and technical roadmap with Product, Design, Data Science, and Engineering.
      • Prototype, implement, test, deploy, and maintain stable engineering solutions with the engineering team.
      • Present possible technical solutions to internal and external stakeholders, clearly explaining your decisions and how they address real user needs, incorporating feedback in subsequent iterations.
      • Manage and mentor people on your team fostering ownership, critical thinking, and dynamic problem-solving.

      What We're Looking For:

      • You have a commitment to putting the children we serve at the center of everything you do.
      • You have proficient software development knowledge, with experience building, growing, maintaining a variety of products, and a love for creating elegant applications using modern technologies.
      • You have experience prototyping, implementing, testing, and deploying code to production.
      • You have experience creating and leading a team to success.
      • You are able to guide technical work across multiple teams and balancing the tradeoffs of reusing existing solutions vs building your own.
      • You have the ability and interest in learning new technologies quickly.
      • You can work with shifting requirements and collaborate with internal and external stakeholders.
      • You have a passion for product engineering and an aptitude to work in a collaborative environment, can demonstrate empathy and strong advocacy for our users, while balancing the vision and constraints of engineering.
      • You communicate clearly, efficiently, and thoughtfully. We’re a highly-distributed team, so written communication is crucial, from Slack to pull requests to code reviews.

      Technologies We Use:

      You should have experience with at least a few of these, and a desire and ability to learn the rest.

      • React / TypeScript
      • Node / Express
      • Python
      • PostgreSQL / MemSQL / Elasticsearch
      • Docker / Kubernetes
      • AWS / Terraform / Packer

      Thorn is a strong and flexible team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity, and expression, language, hobbies, etc. We strongly encourage women, minorities, and people from underrepresented backgrounds to apply. Your skills are needed here.

    • 🇫🇷 - This listing in in French, looking for a French-speaking candidate

      Mission 🇫🇷

      La mission principale est de piloter et mettre en oeuvre l’acquisition clients, sur tous les canaux. Cela inclut :

      - Elaborer la stratégie globale d’acquisition client et sa déclinaison sur tous les canaux.

      - Mettre en place les outils analytiques de suivi de la performance de chaque canal d’acquisition.

      - Suivre les partenariats actuels, rechercher de nouveaux partenaires et définir les modèles de partenariat, en France et à l’international.

      - Mettre en oeuvre différents moyens d'acquisition clients en direct (linkedIn, emailing, marchés publics…).

      - Piloter l’acquisition client depuis notre site web (via SEO).

      Profil 🇫🇷

      - Vous avez une première XP dans le monde logiciel ou data.

      - Vous avez des connaissances techniques de base, sans forcément les pratiquer (mais vous pouvez expliquer clairement SQL, API REST, langage Python, AWS).

      - Vous êtes très orienté mise en oeuvre et boucle rapide de retour/analyse/évolution, en cherchant à progresser et en approfondissant chaque sujet.

      - Vous êtes à l’aise avec de nombreux outils (e.g. Hubspot, Canva, Mailchimp, Zapier, Asana…).

      - Vous êtes très attentif à votre productivité (e.g. pas de réunion sans objectifs clairs, analyse rapide des pros/cons sur un sujet, recherche/test de nouveaux outils).

      Vous avez un bon niveau écrit en français / anglais.

      En pratique 🇫🇷

      - Nous sommes une société en full-remote (i.e. sans bureaux). Les échanges se font via email / GoogleDrive / Slack / Zoom. Cela correspond à notre philosophie de respecter au mieux l’équilibre vie privée / vie perso (ce fonctionnement est idéal pour vie avec enfants, pratique d'une activité type sport/musique…).

      - Mais donc pas de localisation, vous travaillez d’où vous le souhaitez.

      - Le bon fonctionnement de ce mode passe par la confiance, la transparence et une autonomie importante.

      - Temps partiel possible.

      - Package : fixe + commissions sur ventes.

      🇫🇷 Candidature à [email protected] - merci !


    • Founded in 2007, Quimbee is one of the most widely used and respected study aids for law students. With a massive and growing library of case briefs, video lessons, definitions, and practice questions, Quimbee helps its members achieve academic success in law school. Quimbee can be accessed on desktop, tablet, and mobile devices.

      This position is 100% remote. All you need is an internet connection and a quiet place to work.

      Quimbee's tech team works on an agile process and has a great mix of seasoned web backend, frontend, and mobile developers. Quimbee's web and API platform is based on a monolithic Ruby on Rails application, and we make the effort to keep it updated to recent dependencies' versions. We're big believers on automated tests, and while we don't necessarily do test-first, CodeClimate rates both our maintenance and code coverage metrics with an A.

      This position is to work primarily on our web platform with an emphasis on our frontend code (views, HTML, CSS, JS) but also helping on backend work (controllers, models, serializers, query optimization, etc) whenever that's needed, so we're looking for someone with a passion for frontend but who's no stranger to backend code.

      Responsibilities

      • Design and write maintainable code following best practices, knowing that most of the time, good enough is better than perfect.
      • Help maintain and improve our frontend code, currently based on Slim, SCSS, Bootstrap, and plain JS with a mix of some jQuery. We're pushing to adopt RSJS on the JS front.
      • Help maintain and improve our backend code, including writing new features and adapting existing ones collaborating with our backend developers. We use Ruby on Rails.
      • Collaborate with teammates, the project manager, product, design, and QA teams during the whole SDLC, providing technical points of view, effort estimates, drafting or reviewing requirements, etc.
      • Take ownership of assigned projects and be responsible for communicating progress on a regular basis.
      • Participate in scheduled planning, review, and retrospective meetings on a regular basis (via videoconferencing technology)

      Task Examples

      Working with us, you could be asked to (solo or as part of a team):

      • Implement a new page from scratch from a new comp coming from our design team, leveraging existing HTML/CSS components when possible but implementing brand new ones when needed.
      • Take a raw, initial version of a new page or feature developed by our backend devs and "beautify" it by adapting its front-end code to reuse UI components and follow our style guide, in the context of our Ruby on Rails application. This requires a very good understanding of Rails' controllers and views conventions.
      • Review our existing JS code and refactor it to follow best practices.
      • Perform code reviews providing advice on how to improve code with a particular focus on Javascript.
      • Prepare and document reusable HTML/CSS/JS code components so that other developers can use them.
      • Setup a unit testing framework for our JS code and sponsor it among your teammates.
      • Work with other backend developers implementing a new API endpoint in Ruby serializing data in JSON for our mobile app.

      Requirements

      • B.S. computer science or related field
      • 5+ years of Javascript experience
      • 2+ years of Ruby on Rails experience
      • Excellent HTML & CSS experience (cross-browser compatibility, responsive media queries, flex, grid, etc.)
      • Advanced knowledge of the Javascript ecosystem (yarn, webpack, babel, etc)
      • Good understanding of SQL
      • Extensive Git (or similar) experience solving complex merging conflicts
      • Know how the web works under the hood: TCP, HTTP, DNS, IP, caches, etc.
      • Solid knowledge of OOP, software architecture, and design patterns
      • A deep understanding of the importance of building maintainable, efficient, clean code, while balancing that with the urgency of the business needs
      • Deep caring about uptime, performance, and reliability
      • The will to take responsibility for projects end-to-end from idea to completion
      • Fluency in English
      • Based in the U.S.

      Preferred Qualifications 

      • Experience with at least one programming language other than Ruby and JS
      • Familiarity with the concepts outlined in the Reasonable System for JavaScript Architecture
      • Experience working with Rails' server-generated JavaScript (SJR)
      • Experience working with JavaScript frameworks like Vue, React, Angular, etc.
      • Hosting apps in Heroku, monitoring and scaling them up/down
      • Implementing APIs for mobile apps
      • Implementing a SaaS application or with subscription-based businesses generally

      Benefits

      • Join a small team who loves what they do.
      • Work from home.
      • A competitive salary.
      • Healthcare coverage (including dental) for you and your family.
      • Untracked paid time off and sick leave.
      • 401(k) with 3% company matching.
    • 3 weeks ago

      Job Opening: Backend Platform Engineer

      We’re looking for someone to join our Platform Engineering team at Ferrum. Are you interested in building services to help hospitals detect and eliminate the millions of medical errors that occur every year? If so, read on.


      About You

      You have experience solving challenges with microservices and scaling systems securely. You are comfortable building robust applications with Go or similar languages, Docker, PostgreSQL, Linux, and more in complex systems. Your significant experience interacting with and developing APIs provides a framework for creating both internal and external facing endpoints. 

      You love efficiency and automation. Your work at Ferrum will have a huge impact on the business. You understand that automation and infrastructure pays dividends. You take pride in creating tools to help the team perform at a high level and scale to new challenges.

      You communicate and document everything. At Ferrum, we are a distributed remote team. A culture of sharing and documentation allows everyone to seamlessly work together. Further, for FDA and other healthcare regulatory approvals our documentation of development, testing, and validation must be airtight. 

      You take ownership of a project from ideation to delivery and maintenance. Your experience provides a framework for you to work independently on multiple initiatives as both the end-to-end owner and as a contributor to features. You take pride in creating services that are easy to debug and maintain.

      You want to make a positive and lasting impact on the world. You understand that technology has the power to improve people’s lives and enrich our society. You see the inequality in your own community and around the world and you look to change it. 


      What You Will Do

      Ferrum is a distributed, fast-growing company so you will be wearing many hats and pitch in on different components and projects across the organization. That said, here are some examples of what you’ll do:

      • Scale up the platform and integrations between machine learning algorithms and the pipeline

      • Design and build the APIs interfacing the data pipeline and machine learning services

      • Building security tools to protect sensitive patient data throughout the data pipeline

      • Optimize bare-metal appliances to meet the high performance needs of the application

      • Provision infrastructure for the secure services coordinating on-premise and cloud-hosted services


      About Ferrum

      Medical errors kill 6 million patients every year and are the third leading cause of death worldwide. Ferrum provides doctors with an automated quality management system and machine learning marketplace that ensures they catch and fix medical errors before they affect patient care. The service does not affect physician workflow, takes less than a day to install, and is delivered via a secure appliance so patient data never leaves the hospital. Ferrum has been deployed at hospitals in multiple countries around the world. We are a highly technical team led by experienced founders who have built, funded, and scaled successful healthcare technology companies previously. 

      Salary: $95,000


      To apply to this position, please send an email to [email protected]

    • 4 weeks ago

      TheyDo is world's first customer journey mapping platform to help businesses prioritise what to do next and know why. Our mission is to enable customer-centric innovation in any organisation, because innovation is a lot easier when you put your customer in the center.

      Using TheyDo users can organise their qualitative data, collaborate on customer journeys, manage innovations and prioritise strategic goals. We aim to be the Jira for customer-centricity.

      TheyDo is currently active in public beta and we're ramping up towards a self-service subscription model that is planned to launch early Q2 2020. Our team currently consists of a product lead, business developer, two senior full stack engineers and one junior back-end engineer.

      We are growing our company with a remote but tight-knit team of experienced developers and entrepreneurs. We are looking to extend our team with a senior engineer.

      Mission for this role:

      • Strategic: help shape a scalable front-end and back-end architecture.
      • Process: Maintaining and extending our tech stack: NodeJS, GraphQL, Vue, Auth0, ChargeBee, Heroku.
      • Product: Make sure new features for our platform are well documented and bug-free (yes we know, it's a mission not a result).
      • Roadmap: Collaborate directly with the founders improve our product. Our roadmap has a strong focus on realtime collaboration features.

      We're looking for:

      • A senior engineer with several years of experience working on front-end and back-end JavaScript/TypeScript code of web applications and experience with GraphQL.
      • A product-minded engineer, that wants to understand why decisions are made, how people use the product, and love to be involved in making product decisions.
      • An asynchronous worker who organises and documents their work.
      • A clean coder who writes well-structured code and maintainable code.

      Essentials:

      • Self-motivated and comfortable working in a remote position.
      • Excellent English communication skills.

      We offer:

      • Remote position for 4-5 days per week with flexible working hours, we value work-life harmony.
      • Working with fanatical colleagues and learning from their 15+ years experience working in the field.
      • A unique opportunity to shape a product and growing team.
      • Personal learning and development budget. (for conferences, courses, yoga, you name it)
      • Off-sites with the whole TheyDo team.
      • Competitive salary.

      How to apply

      Apply via our Typeform here: https://defoundation.typeform.com/to/pfS5v2. We strive to get in touch personally with every applicant.

      TheyDo is an equal employer, we treat everyone as equal and we value diversity. We simply hire the best match for each role, no matter your personal background.

  • Software Dev (193)

    • ApproveMe is in immediate need of a Full-time Full-stack PHP Laravel / React.js developer to work alongside our product manager, UX Designers, lead developer and three UI engineers.


      As a PHP Laravel Back-End Developer (with React Experience), you deserve to use your development skills to their fullest potential... to grow into the BEST future version of yourself... to help build a product that changes an industry (and your portfolio) forever.


      Our team consists of some wildly talented designers and developers with backgrounds working on products such as: Active Campaign, Twitter, Atlassian, and Helpscout.


      Together we have been secretly crafting an absolutely gorgeous, user-focused SaaS product (with personality and pizzazz) based off of 6+ years of user feedback from thousands of our customers. We will be launching in 2-3 months, all we are missing is someone like you to jump on-board.


      This is an opportunity that could change your portfolio forever.


      What if you could:


      • Have the creative freedom to do your top-quality work with an inspiring and collaborative team?


       Use your full-stack (PHP Laravel, React.js) chops to help deliver a document signing app that disrupts the largest established players in the legal/tech space, changing an industry (and your portfolio) forever?


      Our mission is clear: 


      We are leveraging our exponential success of our current products to gear up and deliver a new revolutionary SaaS/cloud hosted platform. We are looking for a talented and innovative developer to help us on our mission.


      If you are a full-stack PHP Laravel/React Javascript developer able to commit to between 40+ hours weekly and have experience building highly scalable digital products, then our team would provide a great opportunity for you.

      Our Tech Stack:


      BACK END: PHP, Laravel (+ a gorgeous well-documented Swagger generated API)


      FRONT-END: React.js, Typescript, Redux-Saga for event handling, Redux for state management, React hooks, Storybook


      CLOUD: AWS, EC2, Docker, Beanstalk, Codeship



      You will work on:


      • Collaborating in an agile development team, made up of a product manager, technical lead, back-end developer, multiple UI/UX developer's all working together on an exciting industry-transforming product.

      • Developing new user-facing features and building reusable code and libraries for future use.

      • Optimizing applications for maximum speed and scalability using React.JS.

      • Developing new user-facing features as well as the integration of backend code & end points.

      • Writing and maintaining efficient, reusable, and reliable PHP Laravel code and API endpoints.

      • Ensuring the best possible performance, quality, and responsiveness of the applications by identifying bugs and solving problems.

      • Helping maintain code quality, organization, and automatization as well as the integration of user-facing elements with server-side logic.


      With Some Of Your Previous Experience You May Have Accomplished The Following:


      • 4+ years experience with modern PHP development strategies.


      • Solid working experience with PHP frameworks like Symfony or Laravel (Laravel preferred).


      • Solid working experience building RESTful APIs.


      • Solid working experience with basic database fundamentals, data modeling, and optimization. (MySQL preferred).


      • Experience with Test-Driven Development (TDD).


      • Experience integrating with third-party APIs.


      • Experience working in the AWS (Amazon Web Services) ecosystem.


      • Solid working experience with Javascript, particularly integrating with APIs (Vue.js or React would be a plus).


      • Experience with scalable/high traffic platforms.


      • Strong attention to detail and documenting APIs is a must.


      • Experience with standard Git development workflows.


      • Experience working within Agile development environments.


      • Understanding of the entire project lifecycle for software development.


      • 100% fluent in English.



      Why Work Here?


      Our developers work on exciting and complex problems. You'll learn a ton by working with a creative, fun team who value your technical expertise.

    • Shogun (YC W18): a page builder platform for eCommerce stores. We're one of the most popular apps on Shopify and BigCommerce. Our fully remote team of +40 is located all around the world.  

      You must

      • Know Ruby (and Rails) like the back of your hand

      • Have a super high standard of quality

      • Be super well organized

      • Have some real-world code we can check out

      • Have a lot of experience

      Technologies you will use


      • Ruby (and Rails)

      • PostgreSQL

      • MongoDB (sorry about that)

      • BigQuery

      • Redis

      • GraphQL

      • Heroku

      • You might also play with Golang, Node.js and React

      We offer

      • Solid pay

      • Fully remote team (+13 countries just on the engineering team)

      • Trips to international off-sites (next one in July/20)

      • Health Benefits (US)

      • Paid co-working space anywhere you want

      • And more

      Try out Shogun

      If you want, you can use Shogun to get a feel for the product. We'd love to hear what you think. Here is how:


      1. Create a Shopify Developer Account: https://developers.shopify.com

      2. Create a development store: https://help.shopify.com/en/partners/dashboard/development-stores

      3. Install Shogun on your development store: https://apps.shopify.com/shogun

      4. Create a couple of pages. We will take a look.
    • BEE (https://beefree.io) - MailUp Group’s Business Unit that develops and markets a popular drag-&-drop email builder - is looking for a Customer Support Engineer to join the team in North America.

      Your impact

      As a Customer Support Engineer, reporting directly to the Support & Community Manager of the business unit, your role will be to help in the adoption and use of BEE Plugin, the embeddable version of our email editor. Over 500 software companies around the world have already decided to license and embed BEE instead of developing their own drag-n-drop editor because by doing so they save time, money, and all the complexity of creating & managing a new product.

      Your core responsibilities will be:

      • Assist prospects in the discovery of BEE Plugin features, at a technical level.

      • Help new customers in the implementation of the editor within their SaaS application.

      • Support existing customers when their support requests are escalated to you.

      • Help the development team by performing technical troubleshooting on those escalated tickets.

      You will carry them out by:

      • Becoming an expert user of BEE Plugin, the embeddable version of the BEE editor.

      • Becoming very familiar with the sample code that prospects use to build Proof Of Concepts with BEE Plugin, and contribute to the code base, whenever able to do so.

      • Becoming intimately familiar with - and a contributor to - BEE Plugin technical documentation, which helps prospects understand the potential of the product & build prototypes with it, and helps customers implement the software in their SaaS applications.

      • Identifying and troubleshooting issues that prospects and new customers are reporting while integrating BEE Plugin, resolving as many as you can on your own, and escalating them when needed to the engineering team as bugs, or to the product team as product feedback.

      • Interact with prospects and customers remotely through a variety of channels used by the company, which include: phone calls, video calls, Slack chats, support tickets (Zendesk), threads in the Community portion of our Web site, questions posted to the technical documentation site, and more.

      • Collaborating with the Sales, Support, Development & Product teams to deliver a user experience to our prospects and customers that’s as seamless as possible.

      • Providing the product and engineering team with continuous feedback, which includes opening detailed bug reports in the bug tracking system (JIRA).

      What we offer

      BEE stands for "Best Email Editor" and that's the original, ambitious goal chosen for this project. Made with lots of passion between the United States and Italy, BEE is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our tag lines). The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 SaaS applications.

      When you join our company, you can expect:

      • Full time work in a fast growing, exciting project with worldwide recognition as a market-leader in our industry.

      • A dynamic team, geographically dispersed (Italy, USA), working with a startup mindset.

      • Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture.

      • Yearly team retreat, often in Italy (in 2019 the BEE team retreat was here).

      • Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources (free, unlimited course subscription to Udemy) and offline events (attendance to conferences, etc.).

      • Competitive salary plus incentive-based compensation.

      • Health insurance benefits;

      • 401K plan with employer matching;

      • Commuter benefits, and many other benefits.

      The legal name of the BEE business unit is MailUp, Inc., a Delaware corporation that is a wholly-owned subsidiary of MailUp SPA (MailUp Group’s head legal entity). MailUp, Inc. is headquartered in Oakland, California.

      What we are looking for

      • Computer science degree or equivalent experience.

      • 3+ years of experience as a full-stack Web developer.

      • 2+ years of experience in a customer-facing technical role: technical support, product support, training, etc.

      • Technical skills:  strong front-end Web application development skills: JavaScript, SCSS, CSS, and HTML; deep understanding of how RESTful APIs work, including the JSON data format;  understanding of front-end security concerns: CORs, TLS, and XSS; Understanding of Docker, basic networking, and VMs (e.g. AWS EC2) to the extent you can study our documentation, install our Docker-based on-premises solution, and answer technical questions.

      • Outstanding communication skills: you love interacting with both customers & team members, in writing or in person/video call.

      • Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across.

      • Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.

      • Organizational skills: you like working independently and are able to organize your activities without supervision.

      • Experience with customer support software like Zendesk is a plus.

      • Experience with B2B SaaS is a major plus.

      Location & Travel

      • North America (US or Canada). We have an office in Oakland, CA, but you can work remotely as well.

      • If you work remotely, we may ask you to join us in Oakland (or another location) for in-person sessions from time to time. 

      • Some travel may be required to help at our booth when we sponsor a conference.

      • Some travel will be required for our yearly team retreat. Between travel and meeting time, the retreat typically requires about a week of your time. We will provide ample notice so that you can plan for it.

    • Yesterday
      We're looking for a Senior Software Engineer to help build and make Aptible the best security management platform for startups.

      This is a unique opportunity to be a high-impact, early member of the Aptible Team. You'll be responsible for designing and developing tools that help our clients improve their security posture.

      About Aptible

      Our Vision

      We see a future where it’s easy to bring a great idea into the world using the internet, while respecting data security and privacy. The next generation of businesses will design security and privacy into their operating processes. If every business is going to be a software business, every business will need to be a security business.

      We’re working to make information security a core competency of every startup. We envision a world in which startups have access to great information security, are empowered to focus on their businesses instead of on compliance, can scale faster and more efficiently, and are confident that they're creating quality products.

      Your Impact

      • You'll design, develop, test, deploy, maintain and improve Aptible Comply.
      • You'll autonomously manage and own individual project priorities, deadlines, and deliverables within an application or service.
      • You’ll scope and implement project-level solutions with minimal guidance.

      • You’ll collaborate and pair frequently with teammates and peers.
      • You'll inform the product roadmap and implementation decisions based on feasibility.
      • You'll ensure that our product is maintainable, meaning that other engineers are able to contribute new functionality easily, and without frequent technical debt.
      • You'll partner with Product and Design to effectively plan new features, avoiding bottlenecks and maximizing velocity when it comes time to implement.

      Your Strengths

      • Ability to Design to Constraints: You can produce a design to achieve a goal (e.g. “the user needs to see this particular piece of information here”). Your designs should be performant, maintainable, for years, not months, and evolvable.
      • Desire to Improve: You seek to understand why things are the way they are, and think about ways to make them better.
      • Product Sense: You seek to understand the features you're working on, and actively propose positive changes.
      • Desire to Learn Our Tools: You seek and have the ability to learn the tools we use today, and the new tools we might use tomorrow. Knowledge of what we use today is a plus. 1) Concepts: Type Systems, Web Development 2) Tools: Rails, Postgres, React, Redux, Typescript.
      • Team Player: You provide clear, useful documentation to other engineers and enjoy mentoring team members. 
      • User Focused: You have experience building and scaling web applications with real users.

      Our Benefits

      • Work from Anywhere: Enjoy the flexibility of working from home, a local co-working space, or your favorite coffee shop.
      • Open Vacation Policy: We encourage you to take the time you need, when you need it — for any holiday or matter of personal importance.
      • Paid Parental Leave: We offer job-protected Paid Time Off — 14 Weeks, Fully Paid — for all parents to bond with a newly born, adopted, or fostered child.
      • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Aptible.
      • Hardware & Software: We help you create your ideal office setup and provide any software you’ll need.
      • Company Travel: We come together in-person at least two to three times per year, in locations around the globe.
      Our Commitment to Diversity and Inclusion
      We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
    • At Railroad19, Inc. we develop customized software solutions and provide software development services.

      We are currently seeking a talented Sr. Front-End Developer (React focused) with a full stack awareness, to join our world-class team of developers assigned to work on a new project. This role will be responsible for contributing to the development and implementation of the front-end solution for our client. In addition to contributing code and tangible deliverables, the role is expected to work as an adviser to help identify, educate, and foster best-in-class solutions. Creating these relationships requires strong communication skills and some travel to the customer.

      At Railroad19, you are part of a company that values your work and gives you the tools you need to succeed. We are headquartered in Saratoga Springs, New York, but we are a distributed team of remote developers across the US. Railroad19 provides competitive compensation with excellent benefits and a great corporate culture.

      The role is remote - U.S. located, only full time (NO- contractors, Corp-to-Corp or 1099).
       
      Core Responsibilities:

      • Foster strong relationships with key stakeholders and provide expertise as well as customer service to meet a wide variety of requirements
      • Quickly provide insight and options to front-end challenges
      • Collaborate with Product Managers and business teams to create consumer-like, elegant, intuitive experience for enterprise users
      • Contribute both technically and in an advisory role to projects
      • Develop and manage extensible, stable code bases for a variety of applications
      • Provide front-end architecture and aesthetic thought leadership
      • Stay current with the fast-changing landscape of React
      • Evaluate frameworks, technology, platforms, and tooling solutions
      • Support and troubleshoot issues (process & system), identify root cause, and proactively implement sustainable corrective actions

      Skills & Experience:

      • Strong understanding of the DOM, HTML5, CSS3 and JavaScript
      • Significant experience with the React eco system (Flux, Flow, Redux, routing, etc)
      • Experience front-end tooling workflows: Node.js (NPM), WebPack, Create React App, Flow, Babel, TypeScript, etc
      • Strong understanding of debugging for the browser
      • Experience testing JavaScript code — Jest preferred, but not required
      • Experience with Responsive Web Design (RWD) patterns
      • Can-do Ability to work on other technology as needed
      • Proven ability to create working prototypes (proof of concepts) at varying degrees of fidelity using React and/or HTML/CSS/JavaScript
      • Experience with unidirectional data flow patterns
      • Full Stack awareness, but this role is front-end based
      • Experience with data integration; understanding/experience with RESTful API design and/or WebSockets
      • Working in an Agile environment
      • Strong team-building, vendor and customer relations skills
      • GIT and GitHub
      • Strong communication skills (wireframes, rapid prototypes, PoC’s, white boarding)
      • Experience maintaining and extending a style guide for scalability and cross application usage

      Nice to Have, but not Required

      • React Native
      • WebWorkers experience
      • ServiceWorkers experience
      • Experience using TypeScript 2.x
      • Experience with RxJS or other Reactive programming techniques/libraries
      • PWA experience

      NO AGENCIES***

    • 2 days ago
      Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. We are truly a global team, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done.

      Learn more about Rainforest QA by visiting our LinkedIn, Glassdoor, Instagram, and Facebook pages.

      DevOps Engineer
      As a DevOps Engineer at Rainforest QA you'll be part of an experienced and diverse team with members all over the world.

      We were built as a distributed team from the beginning and we've committed to implementing tools and processes that allow for and support continuous and effective communication across the world.

      What you'll do

      • Rainforest QA automatically runs hundreds of thousands of tests each day for our clients and each test is run in a dedicated, newly provisioned virtual machine (VM) to guarantee a reliable and repeatable testing environment. You will be working to improve how we create, manage, and deploy these VMs. 
      • Work with our customer facing teams to triage, troubleshoot, and fix bugs
      • Help other team members to achieve their goals
      • Continuously learn about new technologies and ways to solve problems

      What we’re looking for

      • 3 years of Linux system administration with experience in running VMs on Linux
      • Experience of Jenkins
      • Experience of using Git
      • Can script in shell and Ruby, Perl, or Python
      • Ubuntu Linux system configuration and maintenance
      • Experience with configuration management tools such as Puppet, Chef, or Ansible
      • An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense. We expect you to be responsible for your work and to resolve any bugs you might ship
      • Excitement to learn: this position is mainly focused on creating new and maintaining existing Virtual Machines;we expect you to learn, use, and develop DevOp tools - and to play an active role in suggesting alternatives
      • Excellent communication skills and able to give and receive constructive feedback
      • Happy to review code and have your code reviewed
      • Can work effectively remotely with remote team members(we are a fully distributed company)
      • Comfortable working in a large codebase with many stakeholders

      About our stack

      • We work with Agile methodologies
      • Nagios
      • AWS / Google Cloud Platform / GKE
      • Terraform
      • CircleCI

      Identify with our company values

      • No BS, No Ego: We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.
      • 1% better every day: Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.
      • Own the journey: We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our company’s journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our company’s success.

      How we'll reward you

      • Flexible, remote work options
      • Generous vacation time
      • Competitive compensation and stock options
      • Professional development, career coaching, and conference attendance
      • 3 offsites per year: every ~4 months we arrange an offsite for the whole company to get together so we can get to know our colleagues better and understand what we need to do. The location is ever changing, so you will get to see some new places!
      OUR COMMITMENT TO DIVERSITY AND INCLUSION

      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • Spreedly is a rapidly growing, payments technology firm, with headquarters located in downtown Durham.

      We develop a powerful infrastructure that is central to the massive and growing payments market. We're growing incredibly fast too. In fact, we just raised $75M from Spectrum Equity. And we're processing over one million transactions per day.

      Join us as we continue to build a great fintech software company in Durham, NC.  We’re hiring innovators like you.

      Spreedly is seeking an experiencedSupport Engineer to join our team, learn all about Spreedly and begin contributing quickly. We’re a payments API that’s used by developers around the world, so you’ll become a product expert as you support our users.  

      Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond. 

      We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions and take initiative. You listen with curiosity and a desire to learn, are patient and can see the big picture. 

      A typical day might include running API calls to troubleshoot a customer issue, combing code to verify product behavior, updating documentation to provide clarity on said behavior, and running  scripts to unblock customers. Outside of the queue, you’ll have opportunities to own projects that help our team scale and develop new skills. 

      What You'll Do

      • Research and troubleshoot API implementation questions and issues, encouraging self-service where possible
      • Work with partners to ensure optimal integration health for mutual customers
      • Provide early feedback on feature development, training and documentation
      • Seek out and execute new ways to optimize and automate team processes and responsibilities
      • Track feature requests, deeply understanding the customer use case, value and impact
      • Discover, analyze and communicate gaps in the customer experience
      • Create and maintain Help Center and technical documentation to aid in customer education and self-service

      We're looking for someone with

      • 3-5+ years of experience supporting customers, including support of a technical product
      • Technical experience with APIs and building integrations between tools
      • Passion and excitement for how quality customer interactions can drive business growth
      • Superior verbal and written communication skills
      • Demonstrated ability to learn new languages and technologies
      • Ability to thrive and take ownership in loosely structured environments

      Nice to have's

      • Prior experience at a growth stage SaaS company.
      • Prior experience supporting developers.
      • Prior experience in the payments industry.
      • Knowledge of and experience coding for HTTPS networking, security, web services, JSON or XML
      What we offer:

      -Competitive salary + equity package
      -Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
      -Open PTO policy
      -Medical and dependent care FSA
      -Life and long-term disability insurance
      -Tues./Thurs. in-office days; the rest of the week work from wherever you choose
      -Paid lunches on in-office days
      -12 weeks paid family leave for all full-time employees
      -Company sponsored 401k
      -Yearly paid professional development

      Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

      Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

      Thank you for your interest in our company, because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
    • Ceros is the world's leading collaborative design platform. We empower designers and marketers to create beautiful, interactive content experiences, all without the need to write a code or test in all those pesky browsers.

      Our customers include some of the world’s leading brands, such as Mashable, GE, Red Bull, United Airlines, and IBM. We are well-funded and venture-backed by prominent investors including Grotech Ventures, Greycroft, and Starvest Partners.

      About the Product

      Designing and building the Ceros platform is no easy task. We require the best-of-the-best web developers, designers, and Quality Engineers, ready to bring the functionality of desktop software to the web, often pushing web browsers to the limits of what’s currently possible.

      About the Team

      As part of the Ceros product team, you’ll be working with a small, cross-functional group of the most talented people you’ve ever worked with. We hire only passionate and creative people with a proven and unquestionable ability to execute, and every member of the team is equally responsible for moving the product forward. We find a way.

      We have a very dynamic company culture that collaborates daily. We care deeply about the user experience, and we debate passionately about our ideas. When you work at Ceros, you check your ego at the door, and you aren’t afraid to be honest, especially to yourself. We take our jobs seriously but ourselves not so much -- whether it’s cracking jokes in the chat room or poking fun at the CEO’s atrocious spelling.

      This position is 100% remote, but we are primarily in U.S. Eastern time zone and prefer candidates who can have an overlapping work schedule with the rest of the team.

      About the Opportunity

      Affectionately referred to internally as the “Day-Ruiners”, our Quality Engineers work hand in hand with developers, aiming to ensure releases are bug-free. Day to day responsibilities include writing automated tests, manually testing new features, creating and maintaining test-cases in TestRail, working with our support team to triage and document defects found in production, and assisting with releases. 

      You should be proficient with at least one programming language (our automated test suite is written in Javascript, so Javascript experience is a big plus). You should understand how web applications work and where things can break down. Proficiency using browser developer tools and being comfortable with the command line is also a must. Most importantly, you need to care deeply about our customers and their experience working with us.

       Requirements

      • 2+ years experience manually testing with an agile software team
      • 2+ years experience writing automated tests
      • Comfortable in at least one programming language (Bonus if it’s javascript)
      • Comfortable with the linux command line 
      • Understanding of CI/CD pipelines and tooling
      • Understanding of the different types of software testing
      • Strong attention to detail
      • Excellent written and oral communication skills

      Bonus

      • Experience load testing web applications
      • Experience performance testing javascript based applications in the browser
      • Experience testing web application security
      • Experience testing a visual design application of some kind

      Next Steps

      If you want to be part of the Ceros team, please send your resume and a cover letter to us. We’re a company of passionate, honest, and sometimes silly people, so don’t be afraid to express yourself.

      Key Things to Know

      • This is a remote role
      • We want you to start ASAP
      • This is a full-time position
      • Unlimited vacation days
      • Competitive salary
      • Stock options
      • Premium health insurance
      • Ceros does not provide sponsorship for this role
    • Get to know us

      We create open-source software that puts users in control of their online browsing experience. Our desktop and mobile products, such as Adblock Plus, Adblock Browser, and Flattr, help sustain and grow a fair, open web, giving users control while providing user-friendly monetization. Our most popular product, Adblock Plus (ABP), is currently used on over 100 million devices.

      What you'll do

      With your knowledge of automation, and creative mindset, you'll develop solutions to anticipated issues and drive those solutions forward. Support the blocking of disruptive ads while helping to counter ad-block circumvention. You'll communicate with stakeholders from different teams to improve technical processes and tools in our Filters department.

      After your morning coffee, you’ll be expected to...

      • Develop solutions for automated crawling of web content and monitoring of ads to asses ad-blocking quality.
      • Work on automating pushes to the anti-circumvention filter list in response to common circumvention methods
      • Support any innovation initiatives around monitoring with technical expertise.
      • Create, maintain, and improve technical processes, including tooling and documentation.
      • Improve team communication and sync with your colleagues to make sure everybody is on the same page.

      A little bit about you...

      • 4+ years of experience in software development
      • Good knowledge of JavaScript (especially Node.js)
      • Strongly process- and quality-oriented
      • Experience with agile methodologies
      • Basic DevOps knowledge, e.g. Docker
      • Proficient user of spoken and written English

      It's great, but not required, if you have...

      • A university degree (incl. Applied sciences) in Information Science or related
      • Knowledge of additional scripting languages
      • Experience with multi-lingual/multi-cultural teams
      • Knowledge about machine learning

      A little bit about the team you’ll work with

      You’ll join the Filters department and work on the Circumvention and Filter List teams. We’re proud to unite people from diverse backgrounds in our cross-functional teams. We all have our niche expertise areas and projects we work on, and that means we can support each other if somebody gets stuck with an issue. Right now, we’re all about improving and automating processes. Join us if you want to become part of a great team that makes a difference in the web ecosystem.

      A lot of our eyeo colleagues work remotely and so can you. We’re happy to pay for a coworking space, or if you prefer, we will help you relocate to our offices in Cologne or Berlin.

      Not sure if this is for you? Consider contributing first.


      Privacy Notice
      When you apply, you’ll be automatically forwarded to our recruitment platform operated by an external service provider called Greenhouse (seated in the US). Greenhouse collects some information on its website, such as anonymous usage statistics, by using cookies, server logs, and other similar technology. For more information, please refer to Greenhouse’s Privacy Policy. All documents and information provided by you are stored with Greenhouse. In order to ensure an adequate level of data protection, eyeo and Greenhouse have entered into the EU Standard Contractual Clauses (“processors”) - Commission Decision C(2010)593. You can request a copy of this by contacting us at privacy[at]eyeo.com. If you don’t want your data forwarded to Greenhouse, please do not apply. For detailed and further information, please refer to our Privacy Policy at https://eyeo.com/en/privacy.
    • Linux Systems Support Engineer - Americas

      Why Canonical?

      At Canonical, we believe in the power of open source to change the world.   Our services help businesses and governments around the world with migrations, management and support for some of the best open source projects - Ubuntu, OpenStack, Kubernetes, MAAS, LXD, Ceph.  We are enthusiastic professionals from over 30 countries, the majority of whom are working from home.

      What is a Linux Systems Support Engineer?

      We solve challenging technical problems.  From not-seen-before kernel crashes to configuration issues to root cause analysis, we provide an expert level of support and satisfaction to our customers.

      We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

      Benefits

      • Work from home - take back those commuting hours and save those vehicle/transit costs!
      • Get paid to help improve open source software.
      • Possibility of international travel, up to 4 weeks a year.
      • Daytime working hours - keep that work/life balance.
      • Swap days add schedule flexibility when needed.
      • Time off for conferences.
      • Talent development program.
        • Initial mentoring program to bring up to speed on needed technologies.
        • Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
        • Study time and expenses for obtaining relevant certifications.

      Requirements

      • Excellent verbal and written communication skills in English.
      • Bachelors or equivalent 4-year degree from an accredited college or university
      • Pass a background check.
      • Minimum 4 years experience supporting Linux systems including experience in:
        • Virtualization - especially with KVM or OpenStack.
        • Containers - especially with Docker, LXD/LXC, or Kubernetes.
        • Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
        • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
        • Linux integration with other environments (authentication/directory services, network file systems, etc.)
        • Cloud computing (provisioning, monitoring, orchestration, etc.)
      • Troubleshooting experience:
        • Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
        • Understand OS and Application level bugs and advise on next steps
        • Programming fundamentals in any language.
      • Customer support experience:
        • Know how to adapt your speech depending on your audience.
        • Communicate clearly: setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
        • Not getting too attached to a technical problem to not be able to let go or see the bigger picture.

      Challenges

      • Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
      • Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more.
      • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
      • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
      • Participate in a regular weekend working rotation.
      • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
      • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

      Background check required

    • Clearbit (US/European timezones)
      4 days ago


      We're looking for a growth engineer to join our Conversion team. This is a role you can (and we hope you do) grow immensely in, all while making a big impact on the business. Once an idea or problem is identified, you get a lot of autonomy as to how you test and solve it.

      About the role

      The Conversion team works across the funnel - on anything from churn to improving sales efficiency to landing page conversion to free tools. We work in one week sprints, where we identify experiments, research and run with them. We default to an MVP model – splitting ideas into the minimum to test (while still being on brand) before building out. 4 launches + feedback (iterations) over 4 weeks is much more appealing to us than a month of work before feedback. We are often wrong, and want to learn as quickly as possible.

      Here's what you'll be doing:

      (1) Building and enhancing free useful tools for our target audience: We work on free tools to help with lead generation. For example, we have our Connect email finder tool and a "lite" version of our Salesforce integration, as a free Chrome extension. 

      (2) Improving the experience of new users: This includes optimizing onboarding for new users (both in and out of product) and making our free trial experience better. We've recently launched a new product, X, so there is a lot of potential here.

      Example: When a new user signs up, we show them integration and use-case paths we think are the best fit for them based on their tech stack and job function/role.

      (3) Finding and acting on opportunities for improving conversion. You will work across our web properties (clearbit.com, our blog, free tools) running experiments and A/B tests to test hypotheses for increasing conversion.

      Example: We recently overhauled our main demo request form with many features - dynamic enrichment to minimise the amount of form fields needing filling by prospects, auto-completing their email address, or hiding the form and showing a CTA to schedule time with their CSM if they're a customer. Try it out on our homepage 😉

      (4) Helping other teams be more efficient. One of the great things about this role is you are not siloed. If there are areas of opportunity to help the CS team, we'll do it.

      Example: We built a Prospect Research tool for our customer facing teams. It pulls information together on a prospect from a multitude of sources (including Clearbit 🙂) saving sales reps 10 minutes of research prior to each call.


      (5) Implementing personalization and product demos in our work: This includes anything from implementing personalization on our website and within our emails to detailed product and use-case demo pages for the sales team.

      Example: We use hyper personalization on our Reveal page, including pulling in a screenshot of the visitor's homepage and showing them how it could look if they used personalization.


      Summary

      Hard skills are great, and we do expect a certain level of experience, but more importantly we're looking for someone who can learn on the job, loves solving problems, is adaptable to change. Our priorities can change, new exciting ideas can surface and we have many different products and areas of scope. 

      Our goal is to build the best growth team there is - for both your growth and the company's growth. Focused on results, but with the freedom and autonomy to experiment with new things and jump on opportunities as they arise. We work and learn fast, but have the infrastructure in place that we still test everything thoroughly and abide to the high quality bar we set for ourselves. Learn more about us here.


    • 4 days ago

      BetterUp is a mobile-based coaching platform that brings personalized professional coaching to employees at all levels. We help managers lead better, teams perform better, and employees thrive personally and inspire professionally. Our mission is to help professionals everywhere pursue their lives with greater clarity, purpose, and passion. Our product was developed by a team of leading behavioral scientists, researchers, and technologists. We’re already transforming the way companies approach talent development at high-performing organizations like Airbnb, Genentech, Mars, LinkedIn and Workday.

      This is a remote role, anywhere in the US!

      Your responsibilities will include

      • Product Engineer - Collaborate with designers and stakeholders to craft consumer grade experiences with SPA frontend (Ember) and RESTful backend (Ruby on Rails).
      • Lean and Agile Owner - Collaborate with cross functional teams to distill and synthesize requirements into discreet and meaningful iterations that can be implemented quickly to facilitate tight feedback loops and learning via data and metrics.  Leverage Lean Startup and Agile methodologies along with Continuous Integration and Continuous Deployment infrastructure to rapidly prototype and validate ideas.
      • Data Spelunker - Answer business questions and influence product roadmap decisions using statistical analysis, ad-hoc reporting, or machine learning algorithms for offline modeling.  Enable team members to answer questions with data systems and processes that leverage quantitative and qualitative inputs.  
      • Operational Maintainer - Build scalable and tolerant systems using container technologies (Docker) and cloud infrastructure (AWS) as well as internal tooling to accelerate product development cycles.

      You will be successful if you

      • Act as an owner - It’s not done until it’s in production.  Adept at moving projects forward and able to unblock projects regardless of role on the project.
      • Do less, deliver more - Familiar with the terms YAGNI and yak shaving?  Focus your efforts on high impact initiatives that really move the needle.
      • Impress yourself - We hold ourselves to a quality above and beyond something that “just gets it done”.  Each line of code is an opportunity to blend craftsmanship with playfulness.
      • Collaborate without ego - Willing to take on roles small or large in order to further the mission at hand.
      • Stay on your edge - Continuously learning and applying emerging technologies.  Pushing yourself and your team to new heights.

      And if you have

      • 5+ years relevant experience, at least part of which in a startup environment
      • Alignment with BetterUp mission and enabling behavior change
      • Succeeded in a remote work environment
      • Frontline maintainer of "production" consumer application (volume, support, debugging)
      • Strong experience with automated testing patterns
      • Ruby on Rails, Ember.js, Gitflow, Docker
      • Experienced in Agile product development processes (SCRUM, Kanban, Lean Startup, etc)
      • Expert in current web technologies (HTTP, REST, Web Sockets, etc)
      • Strong verbal and written communication
      • Impressive Portfolio

      Benefits 

      We provide amazing benefits, but if you ask the team, they’ll tell you that the greatest benefit we offer employees is an incredibly meaningful mission and transformative work.

      • Full coverage medical, dental and vision insurance
      • Unlimited use, at your own discretion, vacation policy
      • 14 paid annual holidays
      • 5 BetterUp Inner Work days (https://www.betterup.co/inner-work)
      • 5 “Volunteer Days” to give back
      • Professional development through BetterUp coaching for you and a significant other
      • 401(k) self contribution
      • A competitive compensation plan with opportunity for advancement

      BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

       

    • 4 days ago

      We are trusted advisors to the world's leading businesses, governments, and organizations — helping to secure their commerce, data, IT infrastructure, and intellectual property. From critical infrastructure to credit cards; social media to mobile games; flight navigation systems to frozen waffle factories — we’re right there, advising every bit of the way.

      We’re hiring a DevOps Engineer to join and advance our engineering team.  

      Who You Are and What You’ll Do

      You are a DevOps professional seeking a new role – one with ample opportunity. You are more than ready to take a new mission and run with it. And in the case of Bishop Fox, that mission will be to relentlessly design, automate, enhance, and ultimately maintain one of our most important infrastructures. This, in turn, will improve reliability and performance while maximizing developer velocity and quality of life.

       At Bishop Fox, your success will be measured by the following outcomes:

      • Designing and developing infrastructure via automation tools to host our core product
      • Creating and maintaining continuous delivery tools to enable developers
      • Maintaining and ensuring product services health through instrumentation, monitoring, failover, and alerting systems
      • Automating and verifying capacity needs are met as demanded for product services
      • Routinely perform analysis of deployed services to identify outages and service degradations
      • Triaging, resolving, and communicating outages and unscheduled downtime
      • Terraform a must
      • Golang or Python or Node.js pluses
      • AWS plus
      • Docker plus
      • PostgreSQL plus

       In your first six months, you will have mastered the following:

      • Building a fully functional delivery pipeline
      • Integrating monitoring and alerting systems
      • Performing critical infrastructure upgrades
      • Developing an operational dashboard to better system instrumentation
      • Scaling existing systems in accordance with use
      • Ensuring service uptime
      • Communicating issues to stakeholders

      We pride ourselves on our culture at Bishop Fox. You will be surrounded by some of the most brilliant minds in the cybersecurity industry; working here will continually push you to be better each day. Not only that – we all work hard, but we know when to take a step back. We value our time and our well-being, and we look out for each other. Everyone here plays a role in our success.

      Why Bishop Fox

      Bishop Fox offers competitive salary, generous benefits, flexible schedules, and travel. If you’re looking for opportunities to grow professionally, this is the place. You’ll work alongside some of the most talented and experienced security consultants in the industry.

      We have a casual workplace environment, but we‘re consummate professionals.

      Your Experience

      The following is a list of skills you will have in your repertoire. If you have most of these, we’d like to speak to you.

      • Experience in object-oriented languages
      • Golang would be a plus
      • Knowledge of relational databases (MySQL, PostgreSQL, mssql)
      • Previous experience in developing or software engineering
      • Amazon Web Services (AWS) experience
      • An interest in cybersecurity would be ideal
      • A degree is nice to have, but by no means a necessity
      • Emotional intelligence + ego-less intelligence
      • Flexibility; you adapt to dynamic environments well
      • Autonomy – you work well on your own
      • Demonstrable proof of your work (a GitHub or GitLab link, a portfolio, or other selected samples)

      This position will be fully remote.

      Interested candidates should submit a link to their portfolio of recent relevant work in addition to their resume and cover letter. Resumes without cover letters will not be considered.                           

      All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin.

    • Argent (Europe only)
      5 days ago

      About Argent

      Join us as we reimagine the future of money and the internet. Our mission is to make them more open and fair, driving new economic opportunities and putting people in control of their digital lives.

      To start we've built the first crypto wallet with the simplicity and security of the best new bank apps - yet we never hold users’ assets. It takes the complexity out of Ethereum and is driven by our dedication to user experience.

      We launched in 2018 and have a world-class team with experience scaling mobile apps to tens of millions of users. Our eclectic backgrounds include PhDs in nuclear physics and quantum cryptography. We’re fortunate to be backed by the top VCs in Europe, including Index Ventures, Creandum and firstminute capital.

      Day to day you'll

      • Be responsible for a bug-free Argent
      • Perform an extensive variety of tests to ensure the app we deploy is of the highest quality
      • Find, verify and record bugs, prioritising them too
      • Establish beta testing program
      • Create, implement and maintain test plans that ensure exhaustive testing of all our mobile products
      • Collaborate with developers in an agile environment to improve overall product quality
      • Coordinate closely with our engineering team to continuously improve our testing and release process

      Requirements

      • 3+ years experience as a mobile QA tester on iOS and /or Android
      • Experience establishing beta testing
      • Excellent written communication
      • Experience with deployment using CI tools (e.g. Jenkins, Bitrise etc)
      • Basic knowledge of Ethereum online tools (etherscan, myetherwallet etc)
      • Practical use of tools such as Postman and Charles Proxy for API and proxy checks

      How we work

      We work remotely, transparently and balance Argent with the rest of our lives. We’ve all got loved ones with unpredictable schedules, be they kids or cats.

      Although we’re a distributed team you'll need to be based in the UK or Europe. This is because we find communication much easier when we’re in similar time zones and a short flight away. Within Europe you can choose to work wherever you like!

      We get together for a week every quarter so we can collaborate in person, explore new solutions, and have fun. So far we’ve been to Nice, Toulouse, Brussels, Lisbon and Barcelona.

      Equal opportunities

      At the heart of what we do is making crypto accessible to everyone. We want the team itself to reflect that diversity so we’d strongly encourage applications from underrepresented demographics.


      No recruiters please

    • PeopleDoc (France)
      5 days ago

      PeopleDoc is on a mission to revolutionize how every HR function provides services to their employees.  

      Our unique “state of the art” HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration.

      The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes,  across multiple locations. PeopleDoc serves more than 1000 clients with employees in 180 countries in 12 languages. PeopleDoc is now a part of Ultimate Software. Ultimate Software is a Leader for Cloud HCM Applications.

      We are constantly working on improving our support & integration for our customers to maintain a high level of service experience. In order to provide the utmost quality responses, PeopleDoc is looking for Cloud App Engineers to join our international integration Delivery team and to help our customers to complete the best integration with their system in order to meet their business challenges.

      You will join a high performing, fast-paced and quite fun team committed to solve complex issues, learn and improve constantly personally and technically.

      This position will provide the opportunity to work autonomously on an internal SaaS solution, designed and developed in France. And of course, a lot of room to grow your skills and experience along with the company!

      You will be required to:

      • Develop, implement, document, and execute standard operations procedures
      • Integrate technologies, processes, tools, and methodologies to SaaS Operations services (procedures, application management tools, monitoring and more)
      • Communicate deployment and production related activities internally and externally when appropriate
      • Become a subject matter expert in supported applications functionality

      You will have : 

      • The ability to work on distributed remote agile teams with a high degree of self-motivation and ability to work independently
      • Your organizational skills and your curious mindset 
      • Experience in troubleshooting issues / IT development knowledge
      • The ability to create and manage documentation
      • Working knowledge of Linux-based software stacks & basic networking protocols
      • Python scripting and  APIs usage experience are a plus


    • 5 days ago

      Keywords:  ceph, swift, block storage, c++, open source, storage replication, distributed object storage, distributed block storage, and distributed file storage, remote job, software development, software engineering

      Reports to:  OpenStack Product Engineering Manager

      Job location:  Remote, home-based, Americas or Europe

      Job Summary

      Canonical and Ubuntu are at the heart of cloud computing, distributed computing, and scalable software systems. Whether public or private clouds, bare metal, or virtualized in a container, Ubuntu is there.

      In this role, you’ll be building and modeling software to drive distributed storage systems.  You’ll be engineering solutions to scale in production. You’ll work with our field and product teams to ensure we’re meeting the needs of customers who are looking to adopt cutting-edge technology to solve real-world business challenges.

      Applicants should be passionate about the future of the software-defined datacenter, distributed storage systems, and open source. Canonical is a globally-diverse team of engineers who share that passion, and you will need to work well in that context.  Engineers who thrive at Canonical are mindful of the dynamics of the open source ecosystem, and equally aware of the needs of large, innovative organizations.

      You will travel internationally 4 to 6 times per year for team engineering sprints, industry events, and strategic planning sessions, generally for 1 week at a time.  Recent locations include: Montreal, Malta, South Africa, Berlin, Ghent, Brussels, Vancouver, Salt Lake City, New York City, Budapest and Shanghai.

      Key responsibilities:

      • Develop high-quality, extensible, and reusable software (Python, C++).
      • Display strong technical leadership in feature definition, feature delivery, code review, and backlog management.
      • Interact with stakeholders, product owners, including field teams and customers, to define new features and to resolve issues.

      Required skills and experience:

      • Professional track record (2+ years) of software engineering using Python, C++, Golang or similar.
      • Advanced working knowledge of cloud computing and distributed storage systems.
      • Degree-level education in a technology field.
      • Experience with agile software development methodologies.
      • Experience with Linux and the free software world.
      • Excellent communication skills in the English language, both verbal and written, especially in online environments such as mailing lists and chat systems.
      • Ability to effectively interact with a diverse group of people (both technical and non-technical).
      • Ability to be productive in a globally distributed team through self-discipline and self-motivation, delivering according to a schedule, and to motivate and mentor others to do the same.

      Desirable skills and experience:

      • Demonstrated track record of open source code contributions and community participation.
      • Experience with one or more Linux package distribution technologies (deb, snap, rpm).
      • Experience with Ceph, Swift, and/or DRBD as a developer or as an operator/administrator.
      • Experience with container technologies and platforms (LXC, LXD, Docker, Kubernetes, or similar).
    • Develop a state-of-the-art product. Make sense of the future. Use data to drive business.

      If you are a coding fanatic and passionate about building awesome products, we want you to help us make a huge impact. Our clients love our products and are thirsty for more!

      At CB Insights we build products that help clients make sense of the future and drive their businesses forward using data. Our system retrieves large amounts of structured and unstructured data sets and uses scientific methods to extract knowledge and insights. We present those analytics through a sophisticated, dynamic user interface which enables our clients to find answers to their most important questions.

      The role you'll play:

      As a Senior Backend Engineer at CB Insights you will be part of a cross-disciplinary, self-motivated team with clear ownership and passion to form the future. Our team uses state-of-the-art technologies and writes quality code that ships often.

      Our backend software engineers work across the stack, building beautiful user interfaces, robust services and scalable data processing jobs.

      We focus on modularity and reuse where it makes sense, while ensuring that there are no constraints to delivering world-class software continuously.

      You will be part of a remote-first team where every team member works remotely from anywhere in the USA. Strong communication skills, adaptability and a collaborative mindset are key attributes we are looking for in all candidates.

      Much of our software team has been with us for several years, despite a white-hot tech market with options galore. We attribute this to our collaborative, “teach and learn” culture where the role evolves with your interests.

      If this sounds interesting to you, reach out and join CB Insights now!

      Your main tasks:

      • Develop features for our next generation market intelligence platform on a small Agile team.
      • Consistently and frequently deliver solutions that are well-engineered, maintainable and tested within the agreed upon timeframe.
      • Participate in code reviews and sprint planning, help identify opportunities, work through challenges and share knowledge with colleagues.
      • Collaborate with the product team to understand business requirements.

      What you bring to the table:

      • BS in Computer Science or similar; advanced degrees also acceptable
      • 5+ years professional experience in Go or Python
      • Relational database proficiency (e.g. MySQL, Aurora, PostgreSQL)
      • Professional experience building API’s and Microservices 
      • Professional experience working remote or telecommuting 
      • Proficiency developing in a Mac/Linux environment
      • Believer in Lean and Agile values and principles for building software
      • Excellent written and verbal communication skills
      • Excellent problem solving and analytical skills
      • Helpful, Humble Human
      • Love for experimentation

      The Perks:

      • Amazing culture: Happy, Helpful, Humble, Hungry. Learn more here
      • A newsletter that 600k people follow:  Sign up here.
      • Be Healthy: Health with HSA and FSA options, dental, and vision insurance along with unlimited/take what you need sick day policy
      • Plan for the future: 401k with up to 4% match
      • Continued Learning: $1,000 yearly continuing education stipend
      • Rest and Relax: Competitive vacation and holiday plans 
      • Refuel: Daily lunch stipend, unlimited snacks/coffee

      We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for.  

      Equal Opportunity Employer: CB Insights is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

      If you know someone who'd be perfect for the role, submit here and you'll be eligible for $5,000!

       #LI-RR1
    • Snowplow Analytics (UTC +/- 5)
      6 days ago
      London or remote (UTC +/- 5)

      At Snowplow, we are on a mission to empower people to differentiate with data. We provide the technology to enable our customers to take control of their data and empower them to do amazing things with it.

      There are tens of thousands of pipelines using our open source pipeline worldwide, collecting data emitted from over half a million sites. Running on AWS and GCP data technologies, it is ideal for data teams who want to manage their data in real-time and in their own cloud. We also collect, validate, enrich and load up to 5 billion events for our customers each day and help them on their Snowplow journey through our management console.  

      The Opportunity

      Snowplow has seen significant growth over the last 6 months and we’re set to grow further in 2020. We are looking for a Scala engineer to join our experienced team and extend the capabilities of our management console. 

      The team’s mission is to improve the onboarding of customers and empower them to derive more and more value from their Snowplow pipeline over time. To enable this through the UI, we are building Scala services to expose pipeline metrics, configuration and controls to our UI and directly to our customers. 

      You will be joining a team of 12 engineers who work closely with our tech ops, support, product and customer teams. There is plenty of opportunity to learn more about all aspects of engineering and data, from code to customers.

      We love working with people who jump at the opportunity to own challenges and are dedicated to building a great team and product!

      What you’ll be doing.

      - Designing and building services that power our management console, which is where our users can view pipeline health, make configuration changes, manage schemas and in future find workflows that help solve the people/process challenges around data governance and meaning.

      - Continuing to improve our testing and deployment processes so that we can ship features quickly and with confidence.

      - Working closely with our Product Office and the wider team on building the best solutions for our customers.

      - Being an active part in decision making on what we build and how we deliver it. You’ll bring a different perspective and we’ll want your input!

      You’ll also have:

      - Opportunities to work on the React and TypeScript powered UI.

      - Opportunities to contribute to our many open source projects and extending the capability of our data pipeline.

      What we’re looking for..

      - The idea of working for a growing startup excites you.

      - You have experience working collaboratively on complex engineering projects.

      - You have experience with Scala most importantly, but JavaScript would be a bonus. Our data security and integrity are fundamental to what we do. You’ll need a solid understanding of security threats and how to overcome them.

      - Previous experience in data is a plus, but most importantly you’re interested in data and how it can empower our customers to make better decisions.

      - You don’t wait to be told what to do. You can accept a mission, drive toward it and recognise when you need support or more direction.

      - We can’t do everything today. You’ll be pragmatic in your approach to software delivery and balance our speed of learning with our commitment to providing a reliable and trusted service to customers.

      - Our remote team depends on expert collaborators to work effectively. You’ll be a great communicator and enjoy working closely with the team.

      What you’ll get in return.

      - A competitive package based on experience, including share options.
      - 25 days of holiday a year (plus public holidays wherever you’re located).
      - Freedom to work from wherever suits you best. We trust our team to find the right environment for them to do their best work.
      - Two fantastic company Away-Weeks in different European cities each year (last one was in Bratislava in November 2019).
      - Grow and develop in a fast-moving, collaborative organisation full of supportive and talented people. 
      - Convenient location in central London (specifically Shoreditch) for frequent collaboration or occasional visits, depending on where you’re based.
      - A high spec MacBook or Dell XPS 13/15.
      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

    • Cookly is recruiting a Senior Software Developer to help produce and implement functional software solutions for our platform and mobile app. In this position, you will work with upper management to define technical requirements and take the lead on operational and technical projects. You will be providing technical leadership and coaching to a team of junior developers located around the world. The goal will be to develop high-quality software that is aligned with user needs and business goals. Our fast growing startup will require you to make decisions to balance speed with quality and scalability. With our head office in Bangkok, you will have the opportunity to work remotely. The ideal candidate for this position is passionate about technology, self-driven and shares our love for food.

      Responsibilities:

      • Develop high-quality software design and architecture

      • Lead and coach a team of junior developers

      • Identify, prioritize and execute tasks in the software development life cycle

      • Develop tools and applications by producing clean, efficient code

      • Automate tasks through appropriate tools and scripting

      • Review and debug code

      • Perform validation and verification testing

      • Collaborate with internal teams and vendors to fix and improve products

      • Document development phases and monitor systems

      • Ensure software is up-to-date with latest technologies

      Requirements:

      • Proven experience in software development

      • Extensive experience in software development, scripting and project management

      • Experience using system monitoring tools and automated testing frameworks

      • Knowledge of selected programming languages (e.g. Python, JS, etc) 

      • Analytical mind with problem-solving aptitude

      • Ability to work independently

      • Excellent organizational and leadership skills

      • Experience working remotely is a plus 

      Benefits:

      • Live the Digital Nomad lifestyle - work from wherever you want

      • You will be part of a growing tech startup in the food and travel space

      • You will join an international team of people who don’t hate Mondays

    See 173 more Software Dev jobs
  • Customer Support (44)

    • Yesterday
      This position is remote and can sit anywhere in Canada.

      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

      We are looking for a self-motivated, experienced customer success professional or account manager to join our remote workforce as a Customer Success Manager.  Percona’s Customer Success Team is responsible for managing the complete customer lifecycle including onboarding, adoption, renewals, and expansion. Customer Success Managers work cross-functionally with Sales, Service Delivery, and Product Management to ensure the best business outcomes for customers, manage renewals, and provide a voice to our customer base. As a member of this team, you will be a trusted advisor for our customers.  Additionally, you will work with our leadership team to help refine and improve customer success processes and playbooks.

      What you will be doing...

      • Manage the complete customer lifecycle including: onboarding, integration, account growth, new product adoption, and renewals
      • Develop a “consultant” perspective to client communications, questions, and meetings
      • Lead and present at regular remote client meetings
      • Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
      • Work closely with the executive team to translate customer feedback into specific product requirements.

      Your Experience, Skills and Abilities

      • Account management experience required, preferably at a subscription-based or open source software company
      • Strong understanding of customer success techniques and strategies
      • Excellent English written and verbal communication skills. 
      • Experience navigating complex work processes, tight timelines, and changing teams
      • Extremely detail oriented, self-motivated and organized
      • Knowledge of Salesforce or related CRM tools 
      • Comfortable working from home or co-working office
      •  Positive attitude
      • Willingness to spend time learning and innovating.  
      • Constant desire to improve.  
      • Problem solver and independent thinker
      Location/Time Zone: Remote/ work from home -preference given to candidates in Canada. Hours will align with North America time zones.

      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • 🚨Please read carefully before applying:

      ✔️This position is 100% remote 🌍

      ✔️Your availability must have a minimum of 3 hours overlap with GMT

      ABOUT US

      SmarterQueue is a ground-breaking social media management tool.

      On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week - amongst many other incredible benefits!

      We are a small fully remote team, spanning the UK, Canada, America and Europe.

      SmarterQueue is building software which adds REAL value to influencers and marketers lives!

      SALARY

      - Salary range USD $20 - $35 per hour (dependent on experience).

      WHAT YOU’LL DO

      - Lead inbox coverage during the weekends (answering live chat and email).

      - Report customer feedback to the Product Team.

      - Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.

      - Identify and execute opportunities to increase customer loyalty and reduce churn.

      - Take customer demo and onboarding calls.

      - Create, review and edit Help Center articles.

      - Complete communication reports, and suggest improvements.

      - Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.

      ABOUT THE ROLE

      - Part time (with the opportunity to go full time).

      - Must be flexible regarding working hours.

      - Contract position.

      - You will work 100% remotely and report directly to the Head Of Operations & Customer Success.

      - You must have your own computer/equipment with a solid connection to the internet.

      REQUIREMENTS

      - Fluent in English, both verbal and written.

      - Strong verbal and written communication skills.

      - Reliable, responsible and consistent.

      - Excellent interpersonal skills.

      - Independent and very resourceful.

      - Incredible organisational skills, with the ability to multitask.

      - A strong understanding of social media.

      BONUS POINTS

      - Remote working experience.

      - Startup experience.

      - Sales experience.

      HOW TO APPLY

      ✔️Click to apply, and ensure you send us a brief intro note

      ✔️Make sure your resume is uploaded on AngelList, and your Linkedin URL is added to your profile

      ✔️All applications without a complete AngelList profile and intro note, mentioning ‘taco’, will be immediately disqualified 😉

      ✨We’re actively looking for a diverse and gender-balanced team.

      ➡️Visit smarterqueue.com for more information about the product.

    • Chef Software is the industry leader in IT automation and DevOps solutions. We develop the world's best products for managing applications and infrastructure at scale, and we deploy them against real problems in all kinds of industries. We’re writing the rules of the cloud -- rules the world’s top engineers live, breathe and contribute to. Our platform is used to enable hundreds of millions of people around the world to chat, fly, present, bank, game, shop, and learn. Chances are the web applications you use every day have infrastructure built, deployed, secured and ran with our code.

      We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers and the Chef community. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment. Individuals, strong on aptitude and attitude, will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional yet relaxed atmosphere.

      The Customer Success Manager (CSM) plays an integral role in our success at Chef. The Customer Success Manager works directly with our customers to help them achieve their business objectives with the Chef product suite.  The CSM is coupled with a dedicated Customer Architect and works together with them and others to develop solutions to our customers most difficult problems. The CSM leads the relationship, ensures the customer has access to the necessary resources and helps guide them along their DevOps journey.

      The ideal candidate will:

      • Have experience as a Customer Success Manager for a SaaS company
      • Have experience in managing 1:many accounts.  The Customer Success Manager will manage customers in our corporate segment and will have an account load of up to 50 customers. 
      • Understand DevOps automation and have a compelling point-of-view on the value of DevOps
      • Demonstrate executive presence and the ability to influence senior stakeholders
      • Have a “service mindset” that compels them to deliver value and help

      What You’ll Do:

      • Manage a portfolio of customers to drive greater business value and ensuring our customer’s Chef investment is being optimally leveraged
      • Support Sales efforts to articulate customer on-boarding experience and success program
      • Project Manage the customer on-boarding experience and own the customer post sale
      • Proactively drive customer adoption and look for opportunities to increase overall contract value  
      • Work closely with the expansion sales team as opportunities are identified
      • Position Success Subscriptions and Services offerings, as needed
      • Understand and Manage Customer Health in a proactive fashion
      • Improve Customer Experience & Customer Satisfaction by helping them achieve their stated business outcomes
      • Implement action plans and playbooks that drive key metrics for the CSM
      • Lead strategic, cross-functional initiatives such as customer journeys, maturity models, voice-of-customer, and product feedback
      • Make customer renewals a non-event by driving a results-based engagement pattern. 
      • Customers should understand the value they are getting from Chef’s products and services and the CSM provides the ongoing engagement patterns to ensure they keep our customers’ business.
      • Provide feedback to Sales, Product and Marketing on patterns you see with Customers that will allow us to more efficiently scale our business
      • Build strong relationships and collaborate cross-functionally to drive market readiness, sales handoffs, customer marketing, training actions, services deployment, and effective support

      What We’re Looking For:

      • 5+ years of customer/account management experience
      • Demonstrated ability to be resourceful and achieve results within complex IT environments
      • Experience working with technical practitioners and Executive Sponsors
      • Strong organizational and analytical skills
      • A customer first mindset
      • Strong perspective rooted in past experience, paired with willingness to listen carefully, explore new ideas, and coach
      • Curiosity and willingness to experiment, fail fast, learn, and adapt; flexibility to learn from what you’ve done in the past, not adhere rigidly to it
      Benefits are awesome  — a competitive salary, equity for all, solid medical/dental benefits, 401(k), telecommuting, flextime, a variety of interesting projects, and brilliant co-workers.        

      At Chef, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. Chef is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
    • Client Relationship Manager - ISRAEL

      MUST SPEAK HEBREW 

      REGION: Remote position in EST (Boston MA, New York NY, Miami FL, Philadelphia, PA, Washington DC, New Jersey, West Bloomfield/Farmington Hills, MI)

      Invitae is a rapidly growing genetic testing company driven by the mission to expand access to high-quality, comprehensive, low-cost genetic testing. To support this growth, Invitae is looking to add a Client Relationship Manager to our team. The Client Relationship Manager will be responsible for working with our largest and highest potential accounts, as well as teammates in sales and client services to ensure the best possible client experience with Invitae.

      Work with clinician customers in conjunction with our sales and client services teams to:

      • Deepen Existing Client Relationships:
        • Build lasting relationships across key accounts
        • Identify areas of potential growth with existing customers by working with clients to find upsell and cross sell opportunities
        • Work across Invitae’s client services, sales, and medical affairs groups to provide clients access to people who can answer their questions and issues as they come up
      • Ensure Seamless Customer Experiences
        • Help new accounts get setup for success from their first order
        • Educate and train new accounts on how to work well with Invitae and help develop workflows, practices, etc. in conjunction with the customer to make Invitae work for them
        • Work proactively to identify potential issues or areas of dissatisfaction within an account and address it head on before it becomes a problem
        • Partner with colleagues in sales and client services to ensure clients have their needs met in a seamless fashion that’s efficient while maximizing their satisfaction
      • Help Grow High Potential Accounts
        • Collaborate with sales to identify opportunities for growth within high potential accounts
        • Work with sales to identify issues that may prevent accounts from working with Invitae more and work with internal stakeholders to resolve those issues
        • Develop strategies for how you and field sales can work together to drive growth within your accounts
        • Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy in

      What you will bring:

      • Bachelor’s degree required, MBA or other relevant advanced degree a positive
      • Experience in healthcare a plus, but not required
      • Experience with germline genetic testing a plus.
      • 5+ years of work experience on the front lines in relevant customer-facing functions, including: customer/client success, account management, customer support and/or sales (including field, inside and national accounts)
      • Experience working with customers outside of the US, especially Israel/EMEA, highly desired
      • A track record across your work history of solving complex, cross-functional customer facing problems
      • Excellent relationship development and management skills
      • Great listener who can help clients feel heard while also getting to the root cause of the issues a customer is facing
      • Dynamic problem solving mindset oriented towards finding creative solutions to customer issues
      • A truly great teammate who works well with others cross functionally to find common ground and constructively solve issues as they arise
      • Ability to think big picture while also focusing on the details of a situation that are causing problems for a client
      • Knowledge of Salesforce and other relevant tools highly desirable

      At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

       

    • Flyt is a technology platform designed to help the world’s top food delivery companies to work with the largest restaurant partners seamlessly. If you have ordered food through any of the major delivery partners you would have touched our technology with us being the technical backbone for these partners.

      Today, we’re a global company, with our technology being deployed across Europe, North America and Australia, and with team members in six countries. Yet we’re still human-scale: we’re a company where everyone can get to know everyone, and are structured to ensure every multidisciplinary team has a strong sense of community, and complete autonomy on how to hit their goals.

      Flyt is organised in small, cross functional autonomous teams, we call squads. Each one of our squads owns an area of the product end-to-end and is responsible for meeting a business goal. Same principles as the spotify model, but customised to what works for us.

      The Role

      • We’re looking for someone to support the squads responsible for deploying multiple Point Of Sale (POS) integration projects globally (UK, EU, US, AUS).
      • You’ll optimise tools & processes to ensure we’re able to run faster to achieve our deployment goals.
      • You’ll have a clear view of what needs to be completed across all projects before go-live and understand how your individual contribution adds value to what the squad delivers.
      • As a critical member of a cross-functional squad, you’ll be results-driven and use your initiative to suggest new ways of working.

      What you’ll do:

      • Build menu information from various source formats (e.g. excel/PDF/JSON files etc.) and map that between different systems.
      • On-board new merchants: account set-up, location configuration etc.
      • Create testing scripts and end to end test the menu, price bands, orders etc.
      • Proactively resolve discrepancies in information / obtaining further information.
      • Participate actively in your squads weekly project meetings to understand the “why” of the work you’re undertaking.
      • Update existing menu data upon request.

      Requirements

      We’re confident you’ll love working here if:

      • You want to get into the trenches with a collaborative team.
      • You want to help deliver innovative software products.
      • You class yourself as a continuous improver, and constantly push yourself outside of your comfort zone.
      • You like to openly communicate, be willing to listen to peers and give and receive continuous feedback.

      Benefits

      • Remote Working.
      • £22,000 - £26,000.
      • Bonus Pool.
      • A great working environment, regular office events and a culture of creating unique experiences for our employees
      • Macbook pro - top spec.
      • The training you need to help you level-up (up to £1,000/y).
      • The opportunity to work in a fast-growing company with global expansion plans and operations spanning USA, UK, and Australia.
      • Pension - 3% matched to 5%.
      • 25 days holiday.
      • Cycle to work scheme – www.cyclescheme.co.uk .
    • Cloudbees (Germany, Austria, or Switzerland)
      6 days ago

      Our Customers Develop Software at the Speed of Ideas

      CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams within and around the software delivery organization to best work together to amplify value creation.

      CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse built from the commercial success of its products and its open source leadership as the largest contributor to Jenkins and a founding member of the Continuous Delivery Foundation (CDF). With a globally distributed workforce of more than 500 employees, the company reflects the global nature of the DevOps movement. We believe in walking the talk! From startups with full-stack developers practicing NoOps to large Fortune 100 companies, CloudBees enables all software-driven organizations to intelligently deploy the right capabilities at the right time.

      Over 3,500 of the world’s best known brands and over 50% of the Fortune 500, invest in CloudBees because of its ability to work across any cloud, in any development environment and to balance corporate governance and control with developer flexibility and freedom.

      CloudBees is home to the world’s leading DevOps experts helping thousands of companies harness the power of “continuous everything” and putting them on the fastest path from great idea, to great software, to great business value.

      As a Customer Success Manager, you will be responsible for onboarding and training new CloudBees customers and prospects. Working closely with our Sales, Customer Engagement, and Professional Services team, you will use your strong communication skills and technical know-how to wow Corporate, Enterprise and Fortune 500 customers as you help them - for the first time - realize the value that CloudBees brings to their business.

      The ideal candidate is experienced in Enterprise Technology, loves helping customers, and is comfortable with technical and highly configurable Enterprise Technology solutions. Attention to detail, strong communication skills, and a customer-centric orientation are required. This is a rare opportunity to join a fast growing company with an open and collaborative work environment and help define Customer Success at CloudBees.

      What You'll Do:

      • Promote a customer first environment at all times.
      • Become a CloudBees Continuous Delivery Platform domain expert.
      • Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
      • Work closely with clients and their tech teams to fully integrate CloudBees into their technology stack.
      • Train clients in software platform basics and provide progressive guidance throughout the acquisition and onboarding launch process.
      • Track and hit key implementation milestones.

      What The Role Requires:

      • 2+ years experience in a customer-facing role 
      • Strong knowledge of the Software Development Life Cycle
      • Experience with DevOps tools, or Enterprise offerings of Open Source Software 
      • Experience working with modern project management processes and creating/implementing project plans
      • Knowledge and experience using and supporting enterprise software, ideally a continuous integration / continuous delivery solution
      • Strong organizational and analytical skills. Attention to detail.
      • Critical thinking and proven complex problem solving skills required.
      • Customer first mentality; ability to empathize and build customer loyalty.
      • Four year engineering or technical degree, or equivalent required.
      • Background in computing, software development
      • Proficient in German and English

      What You’ll Get

      • Highly competitive benefits and vacation package
      • Ability to work for one of the fastest growing companies with some of the most talented people in the industry
      • Team outings
      • Fun, Hardworking, and Casual Environment
      • Endless Growth Opportunities

      This position is working remote in Germany, Austria, or Switzerland

      At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

      In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

    • About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people dedicated to building a product our customers love.

      We are seeking a Customer Support Team Manager that will be instrumental in leading our current support team of 6 people. 

      About You

      You're an experienced manager of customer support teams with a well-developed management philosophy and experience as a successful team leader that can demonstrate both company and employee growth.

      You have over two years of experience in B2B SaaS/startup customer support. You have a proven track record leading the support team of a SaaS business in a similar industry with a strong technical background.

      In your role as Support Manager you’ll be responsible coach and lead the day-to-day operations of the team. Due to the small size of this team, you will also be expected to interact with customers directly and answer our hardest inquiries. 

      You reside in Western Europe and are willing to accommodate the management of team members who range in time zone from Pacific Time to CET. This position requires periodic travel to customer offices and Close company offsites.

      You should have...

      • 2+ years of experience on a customer support team of a B2B SaaS product

      • 1+ years as a manager with remote direct-reports

      • Extensive administrative and agent level experience with Helpscout

      • Ability to read through scripts / have a basic understanding of programming concepts in Python / Ruby / Java 

      • A proven track record of delivering exceptional service to both non-technical business users and deeply technical engineers

      You enjoy ...

      • Interacting with customers over the phone and email

      • Creating well-written and visually pleasing educational content recruiting and managing a small team of customer support executives around the world

      • Debugging complex problems in email, phone, and billing systems

      • Being liaison between product and support -- communicating customer and support team challenges to the product team.

      Bonus points if…you have experience on a sales team or working in a sales-oriented culture

      Why work with us...?

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon Retreat Video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    See 37 more Customer Support jobs
  • Design (53)

    • Percona (CET hours)
      Yesterday
      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      We’re looking for a remote full-time UI/UX designer with deep experience designing web-based application interfaces to join our team and help continue building Percona Monitoring and Management (PMM).  PMM is a free and open-source platform for monitoring and managing the performance of SQL/NoSQL based databases and servers or cloud instances. 

      If you can’t rest until our users are presented with a beautiful and easy to use interface that makes accomplishing complex tasks a breeze, this could be the right role for you.  You should be the one people turn to when they want to achieve an objective with the fewest possible steps without asking for help on how to use the tool. Working closely with both Marketing and Product, you should be capable of creating a vision for the application that is easily adhered to by our developers to ensure a consistently delightful experience using the products.  You should consider yourself a partner to product, marketing and development, and an advocate for the user and be willing to push all parties to continually refine both the design and flow of our applications.

      Location:  Remote, however, bulk of team is in Central European Time so you should be able to significantly overlap your schedule

      Your Experience

      • You have experience designing large, complex SaaS applications across web and mobile platforms
      • You are a wizard with modern design collaboration tools (Figma, Sketch, Balsamiq, etc)
      • You have created original graphics using tools such as Photoshop or Inkscape
      • You can build user interfaces for users of all technical competencies 
      • You can conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
      • You have created and validated usability of designs through prototypes and customer research
      • You are able to manage inventory of of design elements and generate style guides 
      • You are able to optimize existing interfaces in addition to creating new experiences
      • You have excellent written and verbal English
      • You have the ability to work closely with others but also independently
      • You are familiar with version control systems (Git)


      Preferences

      • Bachelor’s degree or equivalent combination of education and experience
      • 4+ years of hands-on experience designing interfaces for web-based applications
      • Deep experience with HTML, CSS, Javascript and interactive design principles
      • Problem-solving aptitude
      • Ability to properly prioritize efforts based on business need/value/impact
      • Can work in a fast-paced remote environment
      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • 2 days ago

      Overview

      Our rapidly scaling medical education technology company is seeking a Senior Product Designer to join our Product Team. In this role, you will be working with the Director of Product and Creative Director to design and deliver the best user learning experience to our learners.

      About Osmosis

      Our mission is to “Empower the world’s clinicians & caregivers with the best learning experience possible.” To this end, we have an audience of more than a million current & future clinicians as well as patients and family members. Our members of the Osmosis learning platform and video library use the product to learn efficiently & excel in classes, board exams, and in the clinic. 

      We are a team of creative, approachable, and driven entrepreneurs, researchers, and clinicians who are passionate about improving healthcare and education. At Osmosis, we collaborate remotely and value highly-motivated problem solvers who manage their time efficiently, communicate earnestly, work effectively, and understand the importance of life-work balance.  We do everything we can to make sure our teammates are successful personally and professionally.

      About the Role

      As a Senior Product Designer, you will be a member of the Product team and coordinate within and across teams including customer success, marketing, and content teams to ensure that our learners receive the best learning experience possible by visualizing our backlog and roadmap. The ideal candidate will have a strong visual portfolio with demonstrated ability to perform user research, gather requirements, analyze and communicate findings, and to turn requirements into wireframes and prototypes applying best practices for usability, design systems, and information architecture. 

      Key Responsibilities 

      The responsibilities for this role include, but are not limited to, the following:

      • Help define and improve the interface and learning experience on the Osmosis platform

      • Create deliverables (journey map, wireframes, mockups, prototypes, etc.) and execute high fidelity design 

      • Perform user research to solicit feedback by recruiting users to meet for design sessions, test beta products, usability tests, and complete surveys

      • Share findings with our team and explain how that will affect your design decisions

      • Stay informed on the latest UI/UX techniques, tools, and patterns and integrate best practices into design projects

      • Work with developers to iterate on and refine the current user experience

      • Assist the Creative Director with the creation and maintenance of UX documentation

      • QA test product features when needed

      Qualifications

      • 5+ years of design experience on a successful product team, preferably at an education organization

      • Portfolio of visually pleasing, intuitive, and efficient user experiences 

      • Demonstrable experience defining the “why” and “how” of a project with inquisitive and design thinking mindset

      • Proven ability to balance the needs of users with the needs of an organization

      • Demonstrable experience analyzing user feedback in both qualitative quantitative formats: user research, a/b tests and other data driven methodologies

      • Ability to gather and create requirements for creative new user flows 

      • Ability to create information architecture changes to improve user experience.

      • Familiarity with tools like Figma and a willingness to learn new tools and softwares 

      Preferred Attributes:



      • Studious. A keen interest in and deep understanding of web and mobile technology, particularly pertaining to an understanding of designing for learning experiences.

      • Negentropic. You bring order to everything you touch and have a keen attention to detail

      • Punctual. You deliver projects on time, and are able to prioritize high impact design input.

      • Communication Wizard. You can talk with learners, developers, and other team members to understand their needs, collaborate and find solutions. You can write the copy for designs. 

      • Lifelong learner. You are actively consuming content (podcasts, blogs, books, etc) and applying these learnings in your work to make sure you are as effective as possible. 

      • Value Oriented. You share our values, and demonstrate those values in your daily work.

      • Critical. You welcome feedback on your work and you thrive in environments where critical feedback is common.


      This position is full time and remote. The ideal candidate will be based in North America.


      Osmosis is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.


      To apply, please submit the following to [email protected]



      • Resume

      • Portfolio: because this role requires UX design and user research skills, portfolios will only be considered if they include descriptions of projects and/or case studies

      • Submission of an Osmosis "Spread Joy" e-card.  At Osmosis we are working to develop the most caring people, and to this end have created the www.osmosis.org/spreadjoy tool. Please visit this page, create an Osmosis account, and send an e-card to someone and let us know what you thought of the experience.


      Incomplete applications will not be considered.

    • Prezly is looking for a UI/UX designer to boost our capacity in creating a world with more meaningful communication between organisations and people. Working closely with a product manager and builders to craft high-quality, impactful, and inclusive user experiences for communication experts all around the world.
       

      As a product designer, you’ll be joining at an exciting time where design/user experience is becoming fundamental to our culture. You’ll be working in your own team that consists of design and engineering resources to drive projects forward.

      We need you to help us build an amazing product — depending on the day this might be user research activities with our customers, communicating a user flow, designing a user flow, building an interactive prototype, getting to pixel-level perfection in a mockup, or sitting side-by-side with an engineer during implementation of your experiences. You will work on a variety of projects, from conceptual to tactical to growth mostly around the core Prezly product. Your work will ship continuously (when it’s done). You will have a direct impact in our customers’ experience and the overall trajectory of the business.

      As our new teammate, you’ll be self-driven and work hard to bring value to your new company in the most effective way possible. You’ll work hard to make those around you better, communicate clearly, and make Prezly a better company.

      I made a video explaining why we're posting this video and why you should apply.

      • You have a creative mind and are able to see ideas through from concept to execution.
      • You efficiently collaborate with others, are always open to receive and constructively give feedback to people from all teams.
      • You have a good understanding of frontend development and can craft functioning prototypes or fix a spacing issue while doing QA
      • Your portfolio shows your skills in product design
      • You are enthusiastic to learn and grow as a UX/UI designer and a member of a software company.

      You will

      • Collaborate with other designer, engineers, and the founding team
      • Develop creative ideas and concepts together with the team
      • Rapidly sketch, prototype, provide options, articulate UX/UI tradeoffs, and iterate quickly
      • Build wireframes, interactive prototypes and polished designs
      • Lead design reviews with company leadership and provide expertise on how design can drive business results
      • Drive design through data, build methods to collect and analyze data from user interactions, run/attend experiments and user interviews
      • Translate design decisions into style guides, patterns and reusable components for other teammates to use to build the product
      • Implement strategies for standardizing design patterns across the site to speed development velocity across the team
      • Work directly with our engineers, delivering assets and assistance in building fully functional user interfaces
      • Help build a culture that promotes and values design throughout the organization

      You will get

      • Competitive salary with the option for equity
      • Great tools: What would Batman be without his utility belt? He’d still be badass. But you get the point. At Prezly you’ll get to choose your own gear.
      • Flexible hours: There’s a life outside of work. That’s why our distributed team works from where they want, when they want. And they get tons of work done.
      • Unlimited vacation time: We evaluate on value, not on time spent behind desks. Employees can take as many holidays as they need. This way they bring their A-game to the job.
      • Visits to Leuven: A few times per year the entire team gets together in the office in Leuven, the world’s capital of beer. We’ll fly you in so you can have fun with the team.
    • 4 days ago

      The Wikimedia Foundation is a non-profit organization supporting Wikipedia and other Wiki projects. The Foundation operates one of the world’s top ten websites and has global reach and impact. Technology and innovation are critical in our quest to support every human in freely sharing knowledge.

      The Product department at the Foundation is looking for a Senior UX Designer to join our Product Design team. This role will directly support the Foundation’s Structured Data on Commons work which is made possible by a grant from the Sloan Foundation. This team focuses on making the millions of files on Wikimedia Commons easier to view, search (also multilingually), edit, organize and re-use, and as such is a key strategic initiative for the Product team. 

      As the SDC team’s designer, you will be responsible for developing design concepts, testing and evaluating these concepts, and engaging in “community conversations” with stakeholders in the Wikimedia Commons contributor community to gather insights and surface concerns. As part of the Product Design team at the Foundation, you will contribute in weekly design review sessions, and mentor other designers as needed.

      Responsibilities 

      Design

      • Understand audience behaviour and create experiments to test hypotheses 
      • Shepherd features from ideas on paper through to implementation
      • Use evaluative and generative research to inform your design decisions
      • Reduce, simplify and distill

      Collaborate

      • Collaborate with product and engineering leads to establish and maintain product design processes
      • Interact with our users and communities from the beginning to end of your design process
      • Work with our growing team of designers to create reusable design patterns
      • Be an active part of the development team throughout the product process

      Advocate

      • Distill complex concepts into simple, easy to understand talking points to effectively articulate your vision to your team and the communities
      • Develop clear and effective communications that are compelling and convincing
      • Be the voice of design in developing product plans

       Requirements

      The right person is better than the right set of experiences. These are the traits we’ve identified make great additions to our team so far.

      • Have great instincts for making design decisions and be able to support your choices with research and data
      • Being able to perform evaluative research
      • Be able to tell stories that convey your design goals to team members and internal stakeholders
      • Have a creative vision of your own while being able to work within the bounds of what is possible, and imagine what can come next
      • 5+ years of experience contributing on product design teams
      • Know when to switch from blue sky ideation to tactical thinking
      • Bachelor's degree or equivalent in related work experience
      • Be self-driven and comfortable working autonomously


      Pluses

      In addition to the basic skills needed for being successful, these skills could set you apart from the pack!

      • Passion for participatory (vs. only consumption) experiences on the web
      • Background in content consumption, publishing, education, or news
      • Experience working on offline digital experiences
      • Experience acting as a researcher, both in-person and with remote participants
      • Have familiarity with Free Knowledge and/or Open Source communities
      • Speak more than one of the 286 languages of the users you’ll be designing for

      The Wikimedia Foundation is... 

      ...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

      The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

      U.S. Benefits & Perks*

      • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
      • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
      • The 401(k) retirement plan offers matched contributions at 4% of annual salary
      • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
      • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
      • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
      • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
      • Telecommuting and flexible work schedules available
      • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
      • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

      *Eligible international workers' benefits are specific to their location and dependent on their employer of record

      More information

      WMF
      Blog
      Wikimedia 2030
      Wikimedia Medium Term Plan
      Diversity and inclusion information for Wikimedia workers, by the numbers
      Wikimania 2019
      Annual Report - 2017 

      This is Wikimedia Foundation 
      Facts Matter
      Our Projects
      Fundraising Report

    • Shogun (North America, Europe)
      6 days ago

      We are: Shogun, a powerful page builder platform for eCommerce stores. We were in the Winter 2018 batch of Y-Combinator, we’re backed by Initialized Capital, and we have over 10,000 active paying clients.

      We are looking for: A Product Designer to join our growing design team and help drive the design of our product.

      You will:
      - Have ownership over shipping features that solve real customer problems
      - Influence the overall design system and patterns of our product
      - Work hand in hand with the engineering team and product managers to identify problems and ship solutions

      You must:
      -Be comfortable running user research and testing to identify usability issues, then follow through with solutions to fix them
      -Have sharp, pixel-perfect visual skills and experience in the latest design software
      -Have a super high standard of quality
      -Know how to analyze complex user flows and distill them into easy to use experiences
      -Be comfortable looking at data and interpreting results

      We offer:
      -Competitive salary
      -Competitive equity
      -Benefits (Health and PTO)
      -A highly skilled and dedicated team that is fun to work with
      -Remote work – We are a fully distributed team that works from anywhere with good internet

      Sounds interesting?
      Send us a note including
      -Examples of your design that impacted real results
      -An introduction or bio

      PLEASE NOTE:
      -Our team is fully distributed and global (check out our team page). We have no office. You should be comfortable with remote work.
      -Sometimes we hire on a full time contractor basis to begin with. Team members enjoy the same opportunities for great compensation, full time positions, equity, and consideration, regardless of location.

    • 1 week ago

      HashiCorp is at the epicenter of the cloud adoption wave, helping shape how the world’s largest enterprises are running their IT infrastructure. We provide many of the most innovative companies with infrastructure automation solutions. Our product suite (Terraform, Vault, Consul, and Nomad) provides a consistent approach to provision, secure, connect, and run any infrastructure for any application. We're designing and building the future of infrastructure tooling. That's where you come in: we're looking for experienced product design leaders to join our rapidly growing team.

      As a Product Design Manager, you will lead a team of designers, providing direction and guidance, defining best practices for the design process and partnership cross-functionally. You're someone with a strong design background, with an exceptional portfolio highlighting outcomes, who's moved into management to help other designers, providing mentorship and career development, ultimately creating a space for them to do their best work with their product teams.

      Our design team, as well as the other cross-functional teams you'll work with, are largely remote. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence and autonomy.

      In this role, you can expect to:

      • Hire, manage, mentor and inspire a team of product designers
      • Lead your team effectively, providing design direction and pushing the quality of the work
      • Focus the team, and company, on the user, making sure we're solving the right problems with the best solutions
      • Partner closely with Product and Engineering to define requirements, and successfully execute
      • Collaborate with the Design and HashiCorp leadership to set vision and strategy for key design objectives
      • Be the first manager on the Product Design team reporting to the Director of Product Design
      • Contribute to our growing design team and design culture at HashiCorp

      You may be a good fit for our team if you have:

      • A minimum of 3 years managing a group of designers
      • Experience managing a remote distributed team of reasonable size
      • Have a passion for scaling design within an organization and hiring talented designers
      • Are a manager who leads by example, through their experience in the design practice, and can help solve challenging problems in a complex space
      • Experience designing enterprise SaaS products
      • Phenomenal communication skills for working across the organization, capable of building strong relationships with peers and leadership
      • Experience helping teams navigate ambiguity, strategically plan, and deliver
      • The ability to work well in an ego-free, highly collaborative, and cross-functional team
      • A dedication to modeling and supporting a positive and healthy work life balance

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

    • What is Invisible?

      -- Website - inv.tech

      -- Deck - inv.tech/deck

      -- The Sell - https://medium.com/invisible-f...

      -- The Anti-Sell - https://medium.com/invisible-h...

      -- The Revolution - https://medium.com/invisible-f...

      -- Reports - inv.tech/reports

      Who are we?

      We are Invisible’s Marketing Team.

      We Believe That

      -- Exponential gains from systems > Short term linear work > Systems for systems sake

      -- Consistent feedback is key - we are addicted to learning and getting better

      -- What one of us knows, all of us should know

      -- Every new mistake is a learning opportunity

      Because of these beliefs, we’ve built a team where

      -- Distributed approaches and centralized intelligence merge. Each teammate is constantly innovating and trying something new. Every mistake is prevented by all. Every success is learned by all.

      -- Each of us contains the sum of the knowledge, intelligence, and creativity of our entire team.

      -- We evolve and mutate constantly like an organism, identifying successful and problematic tactics and incorporating ideas from any source.

      Who We Want

      Our graphic marketing designer will have the critical role of helping us articulate the Invisible Brand. We are building a revolutionary product for our customers that will change the future of work. We are seeking someone able to put the Capital ‘D’ in design that will be represented across digital and print channels. This will be an exciting opportunity to manifest a future-brand that is breath-taking and remarkable – a true portfolio builder -- with a team of marketers working to build a compelling story about how Invisible is going to change the world.

      -- Marketing Designers who care as much about the invisible parts of the platform as the visible.

      -- Polymaths and independent thinkers

      -- Someone who is unlike anyone else on the team

      What Marketing Designers are expected to do

      -- Innovation - Don’t just follow orders. Question them. Question everything. Make improvements to how we work, not just our team, but the entire company.

      -- Systems thinking - Design isn’t just how something looks — it’s how it works. You will care deeply about the problems you solve with design.

      -- Craftsmanship - Deliver results with pace and quality

      -- Teamwork - A culture where personal and team growth thrive and we become better every single week

      -- Growth - Tenaciously improve yourself day after day at an exponential rate, and bring the company with you

      Specifically, a Marketing Designer will

      -- Coordinate marketing details related to B2B/B2C marketing, advertising, video marketing, online marketing, email marketing and social media marketing

      -- Own and maintain the Outreach visual brand and create standards that are used across Marketing and Creative teams

      -- Conceptualize creative and inspiring design concepts for multiple mediums including web, mobile, video and print

      -- Create visual assets for both print and digital, including print materials, website design, display advertising, videos, trade show/event materials, internal SWAG (t-shirts, buttons, stickers, etc) and brand templates for decks, docs, and campaigns

      -- Help to create our “design voice,” both visually and conceptually.

      -- Extend our brand and visual identity across the company by collaborating with Product, Customer Success, Sales and Recruiting to support their initiatives with beautiful, compelling design

      -- Grow the Marketing team’s knowledge of best practices and trends in graphic design

      -- Build and evolve our visual identity through active iteration over the components in our pattern library

      -- Become better every day by committing to learn new technologies and consider new solutions to old problems

      Requirements

      -- Experience designing email marketing campaigns

      -- You have a portfolio of visually consistent and relevant brand, advertising and growth marketing work, across various channels including email, web, mobile, and print

      -- A demonstrated foundation of control over typography, composition, information hierarchy, color theory, pacing, visual design systems, interaction design

      -- You have a passion for creating visually stunning and bold illustrations, icons, photography, video, and other forms of communication

      -- You have industry or agency experience for diverse projects and clients and a proven track record of improving conversion rates

      -- You have a strong understanding of design principles including layout, typography, psychology, and HTML/CSS

      -- You are able to collaborate closely with product managers, teammates, and other designers to ensure campaign and strategic goals are met

      -- A commitment to collaborative design

      -- Experience with Figma is a plus

      What to expect if you join our mission

      -- You will work on the most important problem - We always solve the most important problem and prioritize to make effective use of our time.

      -- You will never do the same thing twice - Do it once, learn, systematize, automate, upgrade. We are exponential.

      -- You will never work on a problem that should have been prevented - Prioritize, execute, and prevent future problems.

      -- You will systematize or document most things - Creating systems checks if you really understand what you're doing, allows others to analyze for improvements, and means the entire team upgrades together.

      -- You will make mistakes - That’s okay. This is how we learn. Prevent the mistake from happening again.

      -- You will be empowered and encouraged to act with creativity - We have no limits. Every team member is empowered to upgrade our collective intelligence with new ideas. Act with moxie. Act with creativity. Act with inspiration.

      Our Culture

      “The culture is imbued with romantic capitalist values. These are just a few:

      • heroism (be insanely ambitious, you should want your boss’ job, you have a moral obligation to seek power and use it for good, the modern knight fights abstract dragons),

      • challenge (welcome adversity, struggles and suffering, steel yourself for the worst, challenge problems to a duel, seek the widest possible stage for your talents, identify and solve for the biggest problem you can find),

      • meritocracy (create and measure the value you create, strive to be the best),

      • ownership (you are the CEO until told otherwise),

      • collaboration (solving problems together benefits everyone),

      • competition (if you outperform you will be rewarded),

      • glory (do the great work of your life, here and now, the work that you were made for, and that you will be remembered for — seek your aristeia moment),

      • truth (seek the truth, express yourself freely, confront problems head on, be as transparent as possible, don’t hide the bad and the ugly, stand up for your opinion by engaging in debate, change your mind when you’re wrong), and

      • intensity (work HARD, don’t waste time, the more fully you absorb yourself in your work, the more aggressively you work, the better you work).”

      Reporting

      As Marketing Designer, you are the “CEO of Marketing Design”.

      You will report to Nerissa Sardi (VP of Marketing).

      Join Our Team

      “Do it because you want to do something on the edge of hard and impossible. Do it if you are the unstoppable force seeking an immovable object. You want to see what you’re made of. Do it if you want to test your limits: your ability to create order in chaos, to operate under extreme stress, to achieve impossible goals…

      Do it because you personally want a synthetic intelligence. Do it because you want to solve the biggest problem in the world: wasted time. Do it if you want humans to spend less time doing robotic jobs, and more time being creative and strategic.”

      So what do you say, will you join us?

    See 46 more Design jobs
  • Marketing / Sales (49)

    • We're seeking a Strategic Growth Lead to join our rapidly growing startup in Boston. Our ideal candidate is an entrepreneurial, sales-oriented person with a drive to win, an unwavering team spirit, positive attitude, and stellar sense of humor who is eager for an opportunity to grow and make a real impact.

      As Strategic Growth Lead, you will be responsible for helping expand the value of our existing customer. This means you’ll be the key touchpoint for deepening our client's engagement with Cuseum. This role is an important part of our business development team and is a great opportunity for a smart, energetic, and results-oriented individual

      The role:

      - Expand revenue of existing customers through upselling, cross-selling, bundling, and renewals.

      - Reach out to customers and prospects via phone, e-mail, and other campaigns.

      - Craft highly personalized, targeted e-mail to prospects.

      - Conduct product demos and demonstrate how we add value to our customers

      - Set-up and monitor campaigns on existing sales automation and CRM tools.

      What we’re looking for:

      - Great communicator, both internally and externally

      - A creative, hands-on problem solver

      - Enjoys working on a team but can also succeed when working autonomously

      - A quick study – able to pick up and cope with change quickly

      - Entrepreneurial spirit and “can do” attitude

      - History of selling to and/or working with nonprofits or museums is a plus, but not required.

      Requirements:

      - Ability to work in a fast-paced, startup environment

      - Comfortable and confident on phone calls

      Come be a part of our team!

    • Articulate is looking for a highly motivated, experienced, and successful strategic account manager to grow Articulate’s customer base. As a consummate rainmaker, you’ll be responsible for developing and executing strategies for dramatically expanding seat counts in existing Articulate accounts as well as acquiring new customers.  

      The ideal candidate for this position has a proven track record closing five-to-six-figure SaaS deals in large, complex enterprises. You’ll be responsible for navigating these organizations to find and build relationships with key decision-makers; locate and work new opportunities within accounts; create consensus among a wide range of learning and development, procurement, legal, and IT constituents; and ultimately, expand Articulate’s presence in these enterprises significantly.

      You must be highly self-motivated, skilled at countering and overcoming objections, and extremely adept at creating opportunities, making cold calls, and building trusting relationships.  

      In this role you will:

      • Mine the Articulate database for underpenetrated accounts with extremely large expansion potential
      • Develop and execute strategies to grow Articulate 360 seat count within large, multinational companies
      • Develop and execute strategies for acquiring net-new customers among large, multinational companies
      • Build relationships using remote-based communications (phone, video conferences, email)
      • Communicate the value proposition of Articulate products, overcoming objections and beating out competitors
      • Host customized web demos that showcase Articulate product benefits that solve customer problems
      • Work with internal Articulate teams to define additional resources needed during the sales cycle
      • Share winning sales strategies and tactics with our sales enablement manager to train other team members on rainmaker approaches
      • Share objections and roadblocks that can’t be overcome with key executives
      • Create and manage an opportunity pipeline towards new sales wins
      • Be accountable for sales results

      Your ideal skills and expertise:

      • Bachelor’s degree or equivalent experience
      • 5+ years of exceptional sales success in a rainmaker role
      • Success selling SaaS products into complex, large, enterprise accounts
      • Experience and success with team selling
      • Highly adept at navigating complex organizations and building relationships
      • Self-motivated, with the ability to work individually and in a team environment
      • Knowledge of third-party data sources and sales tactics to identify ideal prospects within accounts
      • Excellent communicator who enjoys prospect interactions
      • A can-do, tenacious winner who hates losing
      • Very self-motivated and self-directed
      • Challenger-based sales training and experience
      • Ability to negotiate nonstandard deals
      • Highly competitive, while also ethical and kind
      • Knowledge of the e-learning industry a plus

      About Articulate

      Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 98,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 800,000+ members is the largest, fastest-growing community in the industry.
       
      We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.
       
      We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.


    • 3 days ago

      Reports to:

      COO

      Description:

      Who are we?

      Over puts the power to inspire the world, build a business, or grow your brand – in the palm of your hand. You can create impactful visual content in just a few taps, with no design experience necessary.

       At Over we believe that Creativity is the magical act of making change happen. It’s the power to reinvent yourself and the sorcery of making something out of nothing.

      It's also the terror of a blank page; a rough destination with no directions.  But with the right tools, creativity turns any obstacle course into a playground. 

      So we take the hard parts out, so our users can focus on the joy of making change happen!

      We’re also an award winning bunch (yes! You read that right - we’re one of Apple’s 2019 apps of the year in the ‘Storytelling Simplified’ category) with a distributed team spanning a wide range of locations – and we’re constantly growing. 

       https://madewithover.com/

       

      At Over, we live and breathe these values – and they show up in everything we do:

      • Go big and go home – good products come from the heart, and good hearts come from healthy homes and minds.
      • Growth is at the heart of everything we do – we proactively learn whatever is necessary to build a truly great product and company.
      • We say “thank you”. Like, a lot. For big things, small things, old things and new things. Our #gratitude Slack channel is a constant reminder we’re an overwhelmingly grateful bunch.
      • Inspire – not just our users, but each other. On any given day, you’ll learn something new, hear a great story, feel empowered, get a hug, or a high five. It’s just how it goes.
      • We are resilient – we embrace failure, celebrate spills, and recover quickly from a punch to the throat. It happens.
      • We see it big, and keep it simple – clearly visualizing the future, but keeping an eye on the details, and breaking it down into tiny habits, actions and experiments. 

      Who are we looking for?

      We are searching for a talented VP of Growth to help us reach hundreds of millions of entrepreneurially-minded customers. You are passionate about creativity and the power of technology to transform industries. Ideally you have led User Acquisition and other growth functions within a fast-paced, and growing B2B SaaS/technology company. You’ll play a dual role of setting the strategy and direction for user growth at Over, and the management of the user acquisition budget to drive user and revenue growth through a variety of channels. You will also simultaneously lead and mentor our talented Performance team and provide leadership and development for multiple cross-functional growth-related squads. You’ll play a critical role in shaping the destiny of our growing product in a competitive market. Ideally...

      • You’ve managed the profitable investment of a conservative user acquisition budget to hit KPI targets and achieve user and revenue growth.
      • You have a natural ability to build teams around you, and able to give them clarity, confidence and inspiration to do their best work.   
      • You’re able to switch context between thinking about a growth strategy in 6 week, 6, month and 18 month time frames. You can break complex problems into steps that drive user growth at Google speed.   
      • You’re obsessed with customers - their problems, challenges and aspirations. You’ve had significant experience incorporating the voice and needs of the customer into your process. 
      • You’re also obsessed with data - the analysis and interpretation of Digital Marketing data via different tools and technologies (SQL, Google Analytics, etc.); You know when to use it - and when not to. You know when the data should make the decision and when strategy or intuition should guide.

      Main responsibilities:

      • Oversee the performance marketing teams while working cross-functionally with Product, Design, Data, and Engineering. 
      • Manage the investment of a user acquisition budget to hit KPI targets and achieve user and revenue growth.
      • Serve as a thought leader at the company and beyond and set out best practices and performance standards for all user acquisition and growth initiatives.
      • Stay current on the user acquisition landscape, growth trends, best practices, and competitor strategies to serve as the subject matter expert on growth.
      • Oversee all reporting and analytics related to user acquisition and marketing.
      • Utilize data insights to develop new growth strategies and initiatives.
      • Lead the team in designing and developing internal performance marketing reporting and processes.
      • Oversee the consistent monitoring of user acquisition performance and ensure teams are accomplishing goals and deliverables on time.
      • Managing and Mentoring performance marketers as well as cross-functional growth squads. 

      To succeed in this role you’ll have the following:

      • BA/BS Degree in a relevant field of study, Masters is preferred
      • 10+ years digital marketing experience, preferably in the mobile app, gaming or B2B SaaS space
      • 4+ years in a leadership and management role.
      • Experience successfully managing marketing budgets across multiple digital/media channels and global markets.
      • Extensive experience with performance marketing especially within the context of Series A to Series C growth SaaS businesses including but not limited to user acquisition via social media, opt-in video ad networks, SEM, email, etc.
      • Expert-level understanding of the current SaaS user acquisition and marketing landscape, mobile analytics, and mobile attribution.
      • Strong professional network within the mobile industry that can foster new growth opportunities and team building.
      • Strong analytical skills with the ability to apply business strategy to data analysis and recommendations.
      • Ability to manage and oversee analytical marketing team members.
      • A desire to do both strategic planning and daily execution/optimization, as needed.
      • Excellent communication skills.

      To fit in well at Over, you will ideally have:

      • A voracious appetite for learning, growing and teaching despite your experience
      • Excellent communication skills (we have a very open feedback culture)
      • Organization skills, with the ability to prioritize and work to deadlines 
      • A friendly, compassionate personality
      • A detail-oriented mindset
      • A good level of emotional intelligence
      • An efficient manner of working 
      • A self-starter frame of mind. You’ll need to be collaborative, but we value autonomy. 

      Benefits:

      • Unique learning and development opportunities
      • Remote-friendly work environment
      • A generous, flexible leave policy
      • Choose your hours to match your energy levels
      • Own shares with generous stock options
      • A progressive and meaningful maternity and paternity policy
      • A culture focused heavily on wellness

      Think you’d fit in well? Apply now.

    • 4 days ago

      You will develop deep subject matter expertise by working across sales, product, customer, and technical teams in order to champion the Citrine Platform through customer stories, enablement content, demos, messaging and positioning, and more.

      ABOUT CITRINE

      At Citrine, we’re changing the way new materials are developed.  

      We are the industry leader in materials informatics, the application of data-driven methods to materials and chemicals development. Our platform provides data management and AI tools customized to materials applications. Our users are scientists and engineers at large manufacturing and materials companies, as well as researchers at universities and government labs. Our platform is an essential workflow tool that enables these users to accelerate the development of new materials by systematically leveraging their data.

      Citrine has been recognized for technology innovation by the World Economic Forum as a Tech Pioneer 2017, and won the Best-in-Biz Start-up of the Year Award in 2018. As a team, we are ambitious with our goals, passionate about our vision, and eager to grow and learn from each other.  Our team is growing fast and looking for the best to join us.

      ABOUT THE ROLE

      As an early and core founding member of the Marketing team, in addition to planning and executing marketing campaigns and creating marketing assets, you will be instrumental in designing best practices and processes to help create the roadmap for the future of the marketing team. You will collaborate with teams across Citrine to seek out and simplify the purpose behind our platform and find creative ways to translate this into value for our prospects and customers. You love writing, visual storytelling, and presenting. You have a passion for customer success and telling our customers’ stories. Last, but not least, you are excited by the potential of AI to enable greater sustainability and efficiency in the materials and chemicals industry.

      You will develop deep subject matter expertise by working across sales, product, customer, and technical teams in order to champion the Citrine Platform through customer stories, enablement content, demos, messaging and positioning, and more.

      RESPONSIBILITIES

      • Work closely with Sales, Product Management, Customer and Technical teams to develop awareness, enablement, competitive analysis, and messaging for our sales team and customers
      • Create and execute marketing plans and campaigns that build awareness, pipeline and adoption
      • Create marketing assets – including presentations, datasheets, whitepapers, website copy, campaign content, sales enablement materials (eg, FAQs, quick start guides), videos (eg, product demo videos), podcasts, and more – that demonstrate the strategic capability and value that Citrine enables for our customers
      • Develop product expertise, engage customers, evangelize success stories, and deliver our value to prospective customers
      • Ensure consistent messaging across all Citrine Platform demos and content

      EXPERIENCE & SKILLS

      • 3+ years marketing experience at an enterprise software or platform company. Experience in the materials or chemicals industry, in Enterprise/B2B software, or at an AI/Machine Learning company preferred
      • Bachelor's degree in Engineering, physical science, or computer science, or commensurate experience strongly preferred. Advanced degree a plus, but not required
      • Previous experience in a role requiring a high level of autonomy and self-management
      • Deep understanding of SaaS business models
      • Previous success working in a fast-paced, dynamic environment with a rapidly growing company
      • Ability to generate and act on innovative marketing ideas while gaining buy-in from a cross-functional team of stakeholders
      • Experience working closely with sales teams
      • Experience building data collection and analysis tools/dashboards for marketing initiatives.
      • Hands-on ability to create a range of marketing assets, including succinct on-message product demo, videos and slide decks
      • Demonstrated ability to prioritize and drive project execution amidst competing priorities and goals
      • Strong communicator, writer, and collaborator
      • Analyzes and synthesizes broad, cross-business or cross-discipline information that leads to actionable insights
      • Strategic thinker who can translate our product capabilities into our customer’s competitive advantage
    • Domino Data Lab (US - East Coast)
      5 days ago

      Domino Data Lab is in search of an experienced Enterprise Sales Executive to help evangelize Domino’s platform in the NYC market.

      The ideal fit is someone who has a history in selling a highly technical product, with a high average sales price (ours is rising each quarter!) to Fortune 500 companies. This role will report to the RVP of Sales.

      Domino is helping the world run on models. Data Science teams at model-driven companies use our platform to accelerate breakthrough research, increase collaboration, and rapidly deliver high-impact models. Our customers are sophisticated analytical organizations including Allstate, Dell, and Bristol-Myers Squibb. Backed by Sequoia Capital, Zetta Venture Partners, Bloomberg Beta, and Coatue Management, we are at the epicenter of the data science revolution: helping companies build better cars, develop more effective medicine, or simply recommend the best song to play next.

      Responsibilities

      • First and foremost, we need someone who can come in and sell software!
      • Lead the Domino relationship with prospects and internal stakeholders within enterprise accounts
      • Own deal cycles from prospect and demo to close, achieving revenue objectives for new logo acquisition and upsells/expansions
      • Identify new companies, use cases and prospects through primary and secondary research with help of our BDR team
      • Collaborate with engineering and marketing to refine product direction based on your findings from your interactions with prospects

      Qualifications

      • 5+ years sales experience including selling a complex technology product to enterprise accounts with a track record of success and exceeding sales quotas
      • Proven hunter who thrives in a collaborative selling model, by partnering with marketing, product and sales development teams to identify and prospect into key target accounts
      • Familiarity and comfort selling across stakeholders at multiple levels in an organization
      • Strong analytical skills and the ability to develop and run long-term account plans
      • Comfortable in a startup environment that moves at a fast pace. Comfortable in a direct, open, and honest culture; you care about getting the best answer, not about being right or wrong. You’re motivated by results, not by your ego

      What we offer

      • Competitive compensation, commission, and equity package
      • Medical/Dental/Vision benefits for both you and your dependents
      • 401k retirement plan
      • Flexible time off and paid parental leave
      • Open office with access to company leaders and tools for remote employees to stay connected
      • Opportunity to work with passionate people in a mission-driven company defining a quickly growing field
      • Catered lunch 2x a week, snacks, and weekly Happy Hours in our San Francisco office
      • Pre-tax commuter benefits
    • Mapbox is building a living map of the world to power apps used by hundreds of millions of people each day. If you’re ordering groceries on Instacart, finding a gym on ClassPass, sharing photos with friends on Snapchat, tracking your runs on Strava, finding an event on Facebook, analyzing business data in Tableau, or checking the forecast on The Weather Channel, you’re touching Mapbox. We give developers tools to build custom location experiences, powering industries from consumer mobile apps to business intelligence to logistics and automotive. 

      What You’ll Do

      • Build and own relationships with Mapbox’s most strategic customers, from first contact to product launch and beyond, ensuring that we grow with them 
      • Combine Mapbox building blocks with deep customer knowledge to present compelling technical solutions with clear business outcomes 
      • Communicate customer needs and industry patterns back to Mapbox product teams to influence our technical roadmap
      • Develop and execute strategies to expand Mapbox’s adoption in key industry verticals, working closely with the marketing team to tell our customers’ success stories
      • Mentor more junior members of the sales team grow talent internally

      What We Believe are Important Traits for This Role

      • Strong technical sales aptitude demonstrated through a combination of industry experience, size and complexity of deals closed (you’ll be focused on six and seven-figure opportunities), and rapport with engineers and product owners
        • Our sales are highly consultative and require deep knowledge of Mapbox products and the business and technical problems our customers trying to solve
        • We welcome candidates with sales-adjacent experience, including technical business development and sales/solutions engineering
        • Software-as-a-service or developer-focused experience is a plus
        • Background in maps and location technology is a major plus
      • Ability to navigate complex customer relationships, developing trust and influence with engineers and developers up to c-level leadership
      • Ability to collaborate across Mapbox teams including engineering, support, and marketing to close business and ensure successful customer launches
      • Deep curiosity, empathy, and grit — we’re partnering with our customers to solve hard problems, and we win as a team

      What We Value

      In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
      • We value high-performing creative individuals who dig into problems and opportunities.
      • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
      • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
      • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. 
      By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 
       AA/EEO/M/F/D/V

      Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

      #LI-AS1

       

    • Fetch&Funnel (North America)
      1 week ago

      Fetch & Funnel helps businesses to scale through paid media and funnel advertising. helps businesses to scale sales and revenue through paid media and full-funnel funnels and expert cross-channel advertising.

      We’re a small, highly experienced team that is committed to working remotely. We don't worry about rush hour. We don't worry about running errands and wondering what our bosses will think. We love what we do, and we look for people who will thrive within this unique environment.

      We're growing quickly, and to help with this we're looking for a Sr. PPC Account Manager to live this reality and create more of it. Someone to make us better, as we make you better.

      ABOUT YOU:

      • You will directly manage 5-10 Google Ads accounts, spearhead strategy, and build strong relationships with a variety of clients.

      • You are an expert in Google Adwords with minimum 3+ years experience managing campaigns on Search, Shopping, and YouTube. Preferably within an agency setting.

      • You know exactly what to do to improve PPC performance within minutes of looking at an account.

      • You're comfortable stepping in and taking full control of ad campaigns for clients across a variety of industries.

      • Additionally you'll have the full support of an expert team to collaborate with, seek guidance from, and help you to significantly improve upon the foundation you've spent the past 3-5+ years building.

      WE'RE LOOKING FOR STRONG, IMPACTFUL WORK EXPERIENCE:

      • Expert in Google Search, Shopping, and YouTube campaign management.

      • You LOVE data and have a strong analytical aptitude.

      • Google Analytics, Scripts, Sheets, Pivot Tables, VLookup, Supermetric, etc.

      • You have directly managed large budget campaigns, with results to show.

      • Strong experience scaling campaign budgets while maintaining ROI.

      • Hands-on landing page creation and conversion rate optimization.

      • Expert with conversion tracking, complex attribution, and goal tracking.

      • You’re enamored by the industry, at the top of your game, continually improving your knowledge by diving deep into industry blogs and more importantly via experience.

      • You’re willing to speak up, collaborate, and advocate for your ideas.

      • You’re an analytical as well as conceptual thinker, someone able to create a range of ideas and strategies for campaigns along with having total confidence in your execution and communication with clients.

       MORE ABOUT THE ROLE:

      • Responsible for day-to-day management of Google Ads / PPC marketing campaigns across a variety of client accounts.

      • Account build-outs, restructuring, ongoing optimization, and scaling

      • Achieves quarterly targets for each account while also managing client expectations and communication.

      • Track and report on campaign results, provide data-driven insights, and hold weekly/monthly client calls.

      WHY THIS IS AN AWESOME OPPORTUNITY:

      • 100% remote, work wherever you're most comfortable

      • Competitive salary with great performance incentives

      • Excellent health insurance, including dental and vision

      • Gym membership reimbursement

      • Annual company trip to tropical destinations

      • Generous paid time off, it's encouraged

      • Shared work space reimbursement (WeWork, Workbar, Idea Space, etc.)

      • Rapidly growing, yet small company

      • Tremendous ability to expand your skills, gain experience, exposure, and work on highly diverse projects with amazing brands

      • Mentorship and the ability to work alongside an extremely talented team of marketers

      • Opportunities to travel, learn, and stay on top of your game

    See 42 more Marketing / Sales jobs
  • Product (55)

    • Mission

      We're looking to growing our Product group with experienced Product Managers to join new product teams focusing on scaling our product. The ideal candidate will help us grow our practice, is technically minded and has a strong focus towards driving impact as Platform expands. 

      You will engage with a variety of initiatives such as reimagining pricing, building up internal tooling, and launching new product features as you work with a  dedicated cross-functional team, part of the larger product organization. 

      Your mission will be supported by a strong group of engineering, designers and marketing specialists - delivering on a roadmap that helps to enable our product to evolve so it becomes ever more scalable, stable, joyful.. and profitable for our developer audience.

      In the next year this will you will start up a new initiative, form a team, talk to customers, manage many competing ideas, define a clear scope and delivery paths. All while ruthlessly prioritizing your teams efforts in line with the key goals in order to deliver the impact you're looking for.

      Responsibilities

      • Drive the product team's strategy and enable all the teams around you to work together to deliver it
      • Focus on features that help grow our revenue,  streamline our operations and give more visibility and control to the different internal stake holders and develop the KPIs and feedback loops that allow us to continuously improve those.
      • Work hand in hand with engineering and design to make sure we always keep our eyes on the ball, maintain at all times a critical path to delivering value fast. Work with other product managers to be sure we focus on the big-picture.
      • Turn feature releases into a repeatable process that can deliver quality results time after time
      • Participate in tasks including market research, prototyping, usability testing, customer feedback loops and data analysis
      • Write key documents including: roadmap documents, feature briefs, release notes
      • Maintain the right balance between effective processes and autonomous workflows

      Qualifications

      • You have 3+ years as a Product Manager or similar role.
      • Demonstrated experience leading cross-functional remote teams 
      • Iterative mindset with a bias toward action and improvement 
      • Familiarity with both design and development agile methodologies
      • Ability to handle multiple competing priorities in a fast-paced environment
      • Familiarity with developer engineering workflows
      • Strong troubleshooting and analytical thinking skills
      • Preferred is strong experience in SaaS pricing strategies (preferably with usage-based pricing). 
      • Preferred can also be strong experience in cloud environments, continuous integration workflows and infrastructure observability. 

      This is a remote job. Work from anywhere!

      We are a worldwide distributed team and are looking for a product manager who can perform well working remotely. You’ll need to be able to effectively collaborate across time zones while being given a high level of independence and autonomy.


      About Platform.sh 


      Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.


      We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.


      Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, The British Council, and Lufthansa.

      Join us and help this fast-growing, award-winning company to revolutionize the tech industry.

    • Mapillary is the street-level imagery platform that automates and scales mapping. We help companies, people, cities, and cars to understand the world’s places, using cameras and computer vision. By taking a collaborative approach and allowing anyone to access data for making better maps, Mapillary has become the world’s fastest-growing dataset of street-level imagery.

      We’re looking for a product marketer with a mission to show the world how our products help make better maps. While part of the product team, you’ll be working closely with all our teams (like marketing, sales, design, engineering) to gain a deep understanding of our users as well as our product and technology.

      You’ll be developing strategies for messaging, personas, and go-to-market, as well as roll up your sleeves for everything from digging in data to creating content. You’ll work with virtually every part of our platform, so the ability to switch context between details while keeping a good perspective on how things come together is crucial for success.

      What you’ll do

      • Develop a deep understanding of our customers and their needs
      • Work closely with the rest of the product team to ensure that what we build is in line with the customers’ needs and the market situation
      • Own messaging, positioning, personas, and go-to-market strategies for our products and features
      • Work with sales, business development, and marketing to drive demand and adoption of our products, set and monitor success metrics, and adjust course as needed
      • Educate our customers about the value of our products, how they work, and product updates by developing materials such as help articles, landing pages, blog posts, sales collateral, etc.
      • Collaborate with our business and community teams to gather customer insights and make sure the customer’s voice is heard in the product team
      • Work with customer success, product, and design to improve the user experience, move customers along the funnel, and help them get value out of the product
      • Be flexible about your role and ready to jump in wherever you can help
      • At least 3 years of product marketing experience with proven success
      • Good balance between creative, analytical, and technical thinking
      • Excellent writing and speaking skills (in English); you can convey complex things in simple ways
      • You think strategically but are ready to roll up sleeves for implementing tactics
      • Data-driven mindset; you have experience in collecting and interpreting different types of data
    • About HashiCorp

      HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks.  We build tools to ease these decisions by presenting solutions that span the gaps.  Our tools manage both physical machines and virtual machines, Windows, and Linux, SaaS and IaaS, etc. 

      About the Role

      Hashicorp is a multi-cloud company that believes in beautiful, simple developer tooling for infrastructure operations. Terraform exemplifies this via Providers, in some ways Terraform is its provider ecosystem as they are such an integral part of using the product. The Provider Ecosystem group is responsible for maintaining and growing the number of providers available to our users as well as making sure the development and on-boarding experience is great.

      The group works with our major cloud partners to ensure a high bar of quality and coverage across some of our most popular providers. Within this group we have engineers focused on provider approach to Kubernetes and VMware. These represent some of our most important resources for on-premise or private datacenter provisioning workflows.

      In this role you can expect to:

      • Conduct detailed interviews and research with users to understand their problems more deeply.
      • Write PRDs (Product Requirements Document) that explain and detail problems aggregated from our customers.
      • Prioritize customer, community and internal feature requests for the team to work on.
      • Own and define the roadmap and strategy for VMware and Kubernetes with Terraform.
      • Craft the product story by understanding the ecosystem landscape and HashiCorp principles

      You may be a good fit for our team if you have:

      • 2+ years in product management or have a technical background in infrastructure or DevOps.
      • Significant experience with devops tooling, or infrastructure-as-a-service.
      • Strong technical skills or knowledge.
      • Articulate and effective communication skills, both in writing and verbally.
      • Analytical with the ability to prioritize and make tradeoffs

      Attributes

      • Collaboration: Ability to work in a team setting with many different functional roles and priorities
      • Curiosity: Interested in determining how things work at their core, always taking the step further to learn more
      • Care: Take ownership over their work, will make sure what is shipped is high quality
      • First principles thinking

       HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-EC1

    • 4 days ago
      About Us
       
      At GovPredict, we build products that make government more transparent and politics more efficient. Our clients count on our product to deliver timely information about political activity and manage their advocates to win their public affairs campaigns.

      GovPredict's intelligence platform gives public affairs and political professionals access to millions of structured documents that concern federal, state, and local politics. An integrated grassroots platform supports advocacy campaigns to influence legislative and regulatory proposals. Our campaign contributions database is the largest in the world.

      Our clients span many categories: associations like the American Society for the Prevention of Cruelty to Animals (ASPCA) and the Farm Credit Council, Fortune 500 companies like Fox Corporation, educational institutions like the University of Pennsylvania, and various political campaigns, parties, & Congressional offices from both sides of the aisle.

      GovPredict is headquartered in Washington, DC. We also have offices in Chisinau, Moldova and Belo Horizonte, Brazil. We're growing fast and backed by Y Combinator and Joe Lonsdale, among others. Our friendly and hard-working team hopes to welcome you onboard! 

      Our Tech Stack
       
      Ruby on Rails, ReactJS, React Native, Python scrapers, Postgres, Mongo, Redis, Elastic Search, AWS, RabbitMQ, Terraform, and Ansible.
       
      Responsibilities 
      • Take ownership over multiple products within the GovPredict suite to improve customer satisfaction and grow revenue
      • Own product development work of approximately 10 software engineers across two engineering teams
      • Work cross-functionally with sales and customer success to ensure new business and customer happiness
      • Deeply understand customer use cases and pain points
      • Collaborate with business development, design, marketing, and other GP teams
      • Identify new product opportunities and work together with engineering and design teams to see them through
      • Build web and mobile products for public affairs teams

      Desired Qualifications

      • A bachelor's degree
      • 3+ years experience as a product manager of a SaaS product
      • Experience shipping complex software to real users
      • Has worked closely with software engineers to deliver products
      • Can formulate a product vision and can prioritize tasks to achieve it
      • Power user of JIRA or a similar tool
      • Embraces process and can identify ways to improve our processes
      • Permanent US work authorization
      • Required: USA-based and willing to travel to Washington, DC on occasion
    • Company background

      We are a SaaS startup fixing email by leveraging machine learning and AI. Folio by Amitree transforms the chaos of business email into an AI-powered deal organizer, project manager, and virtual assistant. We started by taking our product to the real estate industry, and are now expanding our reach to professionals across all industries.

      We’re on a mission to transform the way people work, allowing them to focus on the human parts of their business while letting the machine take care of all the tedious, manual administrative work.

      We are a team of passionate product people, engineers, and marketers that get excited about solving complex processes and creating value for our users. We’re growing quickly and are backed by some of the most respected Silicon Valley investors, including Accel Partners.

      Job overview

      We’re on a mission to transform the way people work, and we're looking for a Senior/Product Manager to join our globally-distributed, all-remote team. You'll be joining at a big moment for us, as we expand our focus and pursue some big opportunities across the board. We are scaling into new verticals and international markets in 2020, and this will be an exciting opportunity to own the execution strategy for multiple product lines, with an outsized impact on the business. We’re looking for “drivers” -- passionate product people who are proactive, thrive when they own the outcome, shape the way we work, and look ahead to the next set of challenges.

      What you’ll be responsible for

      • Understand the business strategy and deliver a product that reflects our mission
      • Build strong alignment within the various stakeholders around product execution strategy
      • Create and manage the roadmap -- capture work from a wide range of inputs, and prioritize this work so your team is always working on the most impactful projects
      • Develop a deep understanding of the customer problems you’re solving, and effectively frame and communicate those learnings with the team
      • Collaborate with your team and other stakeholders at the company, to ideate on and prioritize solutions to these problems--figuring out the shortest pathway possible to get something into your customer’s hands to learn from
      • Constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures

      What we’re looking for

      • 3-5 years of experience in SaaS, Enterprise, or Consumer product management, with some portion of that at a startup
      • A strong communicator, verbal and written 
      • A consensus builder with a proven ability to partner and collaborate with key stakeholders within the organization
      • Experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with designers and researchers
      • Ability to be independent, multi-task, and deal with time pressure in an unstructured environment
      • A growth mindset -- AARRR is not just a pirate’s call to you, and you get excited when you hear words like “Conversion Funnel”, “Metrics”, and  “Unit Economics”
      • Prior experience working on and with remote teams
      • Nice to have: Degree in Business Administration, Information Systems, or a related field
      • Nice to have: A technical background 

      What We Offer / Benefits and Perks

      • Autonomy and responsibility, control and ownership over what you produce
      • Reimbursement for the cost of a gym membership, yoga studio, or other wellness activity
      • Flexible paid time off / vacation - we encourage everyone to take at least three weeks off each year
      • Paid maternity leave
      • Health, dental, and vision insurance with fully paid premium for you and your dependents (US only)
      • Flexible Spending Accounts (US only)
      • Reimbursement for a One Medical membership, if available in your area
      • 401(k) plan administered by Vanguard (US only)



    • BetterUp (US only)
      6 days ago

      BetterUp is a mobile-based coaching platform that brings personalized professional coaching to employees at all levels. We help managers lead better, teams perform better, and employees thrive personally and inspire professionally. Our mission is to help professionals everywhere pursue their lives with greater clarity, purpose, and passion. Our product was developed by a team of leading behavioral scientists, researchers, and technologists. We’re already transforming the way companies approach talent development at high-performing organizations like Airbnb, Genentech, Mars, LinkedIn and Workday.

      Responsibilities:

      As an Internal Tools PM, you will deliver tools and process improvements which enable our internal teams to operate more efficiently and support transformational user experiences at scale. You will balance zooming into details with considering the bigger system in order to tackle the most important aspect of any end-to-end process. You will take ownership of what we develop and why, partnering tightly with our operations, customer support, customer success and sales teams to ensure they are fully optimized.  You will make courageous decisions daily and push the boundaries of what our team is capable of delivering. 

      You will partner tightly with stakeholders, designers, and engineers to validate potential solutions and collaborate, adjust, and iterate quickly.  You will thrive in an objective-oriented environment that values collectively finding the best outcomes.  

      Skills:

      This is a collection of skills that we believe would make someone successful in this position. If you feel that you have the majority of these skills or others that will ensure your success in this role, please apply. 

      • Experience evaluating business processes, optimizing systems, and automating workflows
      • Experience with the end to end product lifecycle 
      • Have shipped a major product or feature
      • Practical experience working with remote teams
      • Bonus: Previous experience in a customer support or front line operations role
      • Bonus: Previous experience as a Product Manager

      Benefits:

      We provide amazing benefits, but if you ask the team, they’ll tell you that the greatest benefit we offer employees is an incredibly meaningful mission and transformative work.

      • Full coverage medical, dental and vision insurance
      • Unlimited use, at your own discretion, vacation policy
      • 14 paid annual holidays
      • 5 BetterUp Inner Work days (https://www.betterup.co/inner-work)
      • 5 “Volunteer Days” to give back
      • Professional development through BetterUp coaching for you and a significant other
      • 401(k) self contribution
      • A competitive compensation plan with opportunity for advancement

      BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    • Close (Euro or American timezone.)
      6 days ago

      About Us

      At Close, we're building the sales communication and collaboration platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a fully profitable, 100% globally distributed team of 34 high-performing, happy people that are dedicated to building a product our customers love.

      We are seeking a Product Marketing Manager that will be instrumental in defining our product and market positioning and will take ownership of growing our customer base and platform adoption through a wide range of marketing efforts. 

      This position requires a highly motivated individual with previous experience leading product marketing and GTM strategy, and who is comfortable in a fast-moving  environment. The successful candidate will be customer-oriented, self-motivated and results-driven.


      About You

      You have a knack for understanding people. You ask a lot of questions. You’re decisive.

      As Product Marketing Manager at Close, your primary job is to understand our customer— what motivates them, what makes their job difficult, and what simply delights them. You will take these constant and ongoing learnings and deftly apply them to the way we position our brand and product to the world. After all, product marketing is at its very core, “people marketing”. 

      Your previous experience creating successful go-to-market plans (from high-level strategy down to tactical execution) will enable you to oversee the rollout of all new products and feature updates.  

      Sometimes you’ll be looking at our product marketing from a high level view—say, determining our key objectives for the quarter or the year. Other days, you may be down in the weeds yourself, writing landing page copy or working with others on the marketing team to run A/B conversion tests on site. You’re comfortable—and happy—doing both.

      What you don’t know, you’ll openly admit, but then you’ll get to work figuring it out (asking others for help and/or digging deep on your own). Your self-motivation and a relentless drive to learn/do more are appreciated by all. You pride yourself on being a “clever thinker”.  You’re comfortable talking with and working alongside our product, sales, development, and customer success teams. You understand your critical part in the overall machine, graciously accepting thoughts and feedback from others while offering your own expertise where you can. You pride yourself on being “overly communicative” -- keeping everyone up to date with the latest product marketing wins, losses, and initiatives.

      You are comfortable working remotely as part of a small team, with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the biggest opportunities and company objectives.

      When you’re in the wrong or make a mistake you can admit it. You can articulate why it happened and how you’ve learned from the experience. 

      You are in a European or American timezone.

      Above all, you understand that your success—and our success—hinges on the satisfaction and loyalty of our customers. 


      About The Role

      You will be responsible for championing the features and benefits of the Close sales platform through our marketing messaging and market positioning. You’ll work closely with Danny (Director of Marketing) and our motley crew of marketing crushers. 

      Just some of the things that will come across your [metaphorical] desk…

      Main KPIs

      > Product marketing impact on new trial signups (On-site testing and website updates, email marketing campaigns, increase inquiries from software review and industry sites)

      > Product adoption (free to paid + user activation within app)

      > Product launch/update success metrics (per launch)

      “Product superstar, that is what you are…”

      > Develop messaging, positioning, and competitive differentiation of our products in the SaaS/sales market. Own all on-site messaging. Devise the go-to-market strategy for all product launches and feature updates. Oversee the tactical execution of each GTM strategy.

      > Stay on top of the latest trends and tech advancements in the sales and CRM space. Communicate these learnings across the organization, including to our Product, Customer Success, and Development teams.

      > Identify new verticals and areas for business and product expansion. Champion all marketing efforts that relate to these growth initiatives.

      Corner the market[ing]

      > Own the product messaging in all of our marketing campaigns and corresponding collateral, which may include, but is not limited to, email, social media, blog posts, sales enablement content, and landing pages.

      > Dive deep into our customer acquisition strategy and execution, driving new trial sign-ups via smart, empathetic product/feature messaging and content. Must be comfortable devising and executing tactics to bring customers down the sales funnel.

      > Work closely with the marketing team to ensure that these brand and product value propositions are communicated consistently across everything we do.

      > Work alongside Product and Customer Success teams to identify key verticals, customer personas/roles, and geos for nuture/expansion. Define and produce the content for SEO-optimized industry-specific landing pages, CRM comparison pages, paid/display ads, other marketing materials, to effectively reach these cohorts.

      > Identify marketing website tests and updates to increase visitor conversion rate (visitor to trial signup). This includes, but is not limited to, A/B testing via copy and messaging, videos/images, and modifications to page designs.

      > Work alongside the marketing content team to identify middle and bottom of the funnel content opportunities such as product-focused white papers, blog posts, videos, and more.

      > Develop, nurture, and execute on partnerships with other vendors in the B2B SaaS and product space (online co-promotions, co-branded content, event sponsorship, etc).

      > Champion our customers via the collection and production of testimonials, case studies, and customer profiles (determining the best way to showcase them -- images, video, etc).

      > Generate verified product reviews from our customers for product comparison and online community websites like Capterra, G2Crowd, and Quora. Monitor and ensure our visibility on these, and other, SaaS review/comparison sites.

      Requirements

      > 4+ years experience working within a tech or SaaS organization (extra points if B2B, extra extra points if you can show a correlation between your work and company growth during your time there)

      > 2+ years in a product marketing role, with a track record of successfully taking products to market (devising and executing a GTM strategy)

      > Strong passion for product and ability to ‘speak the same language’ as Product and Development teams (“Scrum, Agile, Javascript, APIs, sprints”, etc, etc)

      > Project management expertise—can coordinate and juggle a variety of projects from conception through production and ensure alignment with other internal teams (Product, Customer Success, Sales, etc).

      > EXPERT command of the English language (written and verbal), with the ability to write in a wide variety of styles. Must be a copywriting pro—masterfully creating short, value-packed, relatable content to drive new conversions.

      > Foundational knowledge of common marketing analytics and campaign management platforms (analytics, popular ESPs, ad networks, social platforms, etc)


      Bonus points for the following skill sets:

      > Front-end coding (HTML/CSS/JS, GitHub)

      > Design and video (editing, Photoshop, graphics creation, etc)

      > Familiarity with SaaS finance and reporting 

      Why Close?

      > 100% Remote (we believe in trust and autonomy)

      > 2 x Annual Team Retreats ✈️ (Lisbon Retreat Video)

      > Competitive salary

      > Medical, Dental with HSA option - 99% premiums paid (US residents)

      > 5 Weeks PTO + 6 Government Holidays + Dec 24 - Jan 1 Company Holiday

      > Parental Leave (10 wks primary caregiver / 4 wks secondary caregiver)

      > 401k matching at 4% (US residents)

      > 1 month paid sabbatical after 5 years

      > Our story and team 🚀

      > Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).

      We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

    See 48 more Product jobs
  • All others (51)

    • Yesterday
      Shopify is the world’s fastest growing commerce platform, with no plans to slow down, powering over 1 million stores in more than 175 different countries. Our mission within the Legal Team is to work behind the scenes to help Shopify make commerce better for everyone.  We must be able to apply our knowledge and experience in order to protect Shopify’s interests in a way that allows our business to stay agile and competitive. 

      About the team
      Shopify’s Privacy & Intellectual Property Team is a small but growing part of our broader Legal Team (though this is not a legal role!), tasked with working closely with senior management and Shopify’s brilliant R&D teams to address and mitigate legal risks relating to Shopify’s products and data.  In particular, we are responsible for managing Shopify’s privacy and data protection program, building Shopify’s IP portfolio, and managing disputes, regulatory inquiries, and litigation relating to either privacy or intellectual property.   

      About You
      Are you a privacy analyst or a consultant ready for a new challenge?  Do you have experience translating between technical and non-technical folks? Can you patiently explain to relatives what the cloud is? Maybe you’re a tech geek and are looking for an opportunity to break into a new and constantly evolving field.  Shopify is looking for a Privacy Analyst to help​ ​us to build​ our ​global​ ​privacy​ ​program​ ​from​ ​the​ ​ground​ ​up,​ ​focusing​ ​on​ ​compliance​ ​with​ ​PIPEDA,​ ​CCPA, GDPR, and​ ​US​ ​privacy​ ​laws​ ​and​ ​regulations.​ ​​You don’t need to be a legal expert - we will train you on our processes. ​While it will help if you ​have some​ ​basic​ ​experience​ ​with​ ​privacy,​ ​we’re​ ​more interested​ ​in​ ​your​ ​personality​ ​and​ ​work​ ​ethic as long as you have an interest in learning.​ ​​ ​Work​ ​hard,​ ​think​ ​big-picture,​ ​own​ ​your​ ​area,​ ​and you​ ​will​ ​fit​ ​right​ ​in. 

      We’re looking for​ ​an​ ​independent​ ​go-getter​ ​who​ ​thrives​ ​without​ ​someone standing​ ​over​ ​their​ ​shoulder.​ ​​​We’re also looking for an excellent communicator who can speak comfortably with anyone from a small mom-and-pop shop with no technical or privacy experience to an international law enforcement agency that is demanding information as part of an important investigation.

      Your​ ​primary​ ​responsibilities​ ​will​ ​be​ ​to​ ​help​ ​build​ and ​run​ ​Shopify’s​ subpoena​ ​and​ ​government​ ​access​ ​process,​ ​to be a point of contact for merchants and internal stakeholders at Shopify for their privacy questions, and to manage our privacy training program.​ ​You​ ​will​ ​help​ ​the​ ​entire organization​ ​grow​, ​while​ ​understanding​ ​and​ ​safeguarding​ ​the​ ​privacy​ ​rights​ ​of​ ​individuals​ ​who interact​ ​with​ ​Shopify​ ​or​ ​its​ ​products.​ ​​ ​This​ ​role​ ​will​ ​be​ ​located​ ​in​ ​our​ ​Ottawa office or remotely in Ireland.

      Some of what will keep you engaged:

      • Responding to and providing information where appropriate to subpoenas, court orders, and law enforcement or regulatory requests for information about merchants, their buyers, our partners, or others whose information we process
      • Responding to questions from merchants, consumers, law enforcement, and regulators about our privacy practices
      • Responding to requests from individuals regarding their rights over their personal information
      • Building relationships with key stakeholders to make sure that our answers, and any information we produce, is comprehensive and accurate
      • Overseeing the implementation of our privacy training program

      A few things you will need:

      • The​ ​ability​ ​to​ ​prioritize​ ​and​ ​handle​ ​multiple​ ​projects/initiatives​ ​simultaneously​ ​and complete​ ​them​ ​in​ ​a​ ​timely​ ​manner,​ ​with​ ​minimal​ ​supervision.​ ​​You​ ​need​ ​to​ ​be​ ​a self-starter​ ​who​ ​thrives​ ​without​ ​regular​ ​oversight as your​ ​lead​ may ​be​ ​remote,​ ​and you​ ​should​ ​be​ ​comfortable​ ​with​ ​that
      • An​ ​exceptional​ ​ability​ ​to​ ​communicate​ ​verbally​ ​and​ ​in​ ​writing​ ​with​ ​a​ ​wide​ ​variety​ ​of audiences​ ​about​ ​extremely​ ​complex​ ​technologies​ ​and​ ​legal​ ​requirements,​ ​using plain​ ​language​ ​and​ ​no​ ​hand​ ​waving.​ ​You​ ​should​ ​be​ ​able​ ​to​ ​ask​ ​incisive questions,​ ​and​ ​more​ ​importantly,​ ​clarifying​ ​follow-up​ ​questions. You should also not be fazed communicating with law enforcement, government authorities, heated merchants, or other external parties under stressful circumstances
      • The​ ​ability​ ​to​ ​build​ ​and​ ​maintain​ ​strong​ ​relationships​ ​with​ ​a​ ​variety​ ​of​ ​teams.​​​ ​You​ ​will​ ​need​ ​to​ ​be​ ​able​ ​to​ ​gain​ ​the​ ​trust​ ​of​ ​a​ ​wide​ ​range​ ​of​ ​folks​ ​at Shopify,​ ​to​ ​speak​ ​to​ ​each​ ​team​ ​“in​ ​their​ ​language”,​ ​and​ ​to​ make them ​feel​ ​comfortable​ ​enough​ ​to​ ​reach​ ​out​ ​when things​ ​go​ ​wrong 
      • A​ ​desire​ ​to​ ​work​ ​on​ ​an​ ​agile,​ ​pragmatic​ ​team.​ ​​ ​This​ ​is​ ​​not​ ​​“compliance”​ work. You will​ ​​not​​ ​just​ ​be​ ​sending​ ​people​ ​paperwork​ ​and​ ​rubber​ ​stamping​ ​that​ ​paperwork. This​ ​is​ ​a​ ​risk​ ​management​ ​role,​ ​and​ ​you​ ​will​ ​need​ ​to​ ​be​ ​comfortable​ ​providing pragmatic​ responses

      Bonus points if you have:

      • Knowledge of or a demonstrated interest in privacy laws. A CIPM or CIPP certification will be helpful
      • Experience working with or a background in technology (since you will often be asked questions about obscure technical details)
      • An appreciation for Halloween, Karaoke and Trivia night. (The Legal Team takes our Halloween costume contest very seriously)
      If this role sounds like it’s right up your alley, please consider applying! Please include a cover letter and address it to Lisa Hartman. In your cover letter, please include a paragraph on a privacy issue in the news that has caught your attention recently and what it might mean for Shopify.

      Please note that this posting will close on January 27th, 2020 at 4pm EDT.

      Experience​ ​comes​ ​in​ ​many​ ​forms,​ ​many​ ​skills​ ​are​ ​transferable,​ ​and​ ​passion​ ​goes​ ​a​ ​long​ ​way.​ ​If​ ​your experience​ ​is​ ​​this​ ​close​​ ​to​ ​what​ ​we’re​ ​looking​ ​for,​ ​consider​ ​applying.​ ​We​ ​know​ ​that​ ​diversity​ ​of thought​ ​makes​ ​for​ ​the​ ​best​ ​problem-solving​ ​and​ ​creative​ ​thinking,​ ​which​ ​is​ ​why​ ​we're​ ​dedicated​ ​to adding​ ​new​ ​perspectives​ ​to​ ​the​ ​team​ ​and​ ​encourage​ ​everyone​ ​to​ ​apply. 
    • smallstep (North America)
      2 days ago

      Smallstep​ is building an open source identity authority plus toolchain - called ​step​ - that lets software teams securely connect and operate apps running across clouds, containers, serverless, and connected devices. We believe the only way to successfully secure cloud-native computing is to move past perimeter security using world-class PKI (certificates) and mutual TLS.

      Smallstep is a nimble deep-tech startup of seasoned experts In San Francisco. We are looking for a Developer Relations professional who can assist our community with implementations, trainings, and technical questions, As the first Developer Advocate at smallstep you’ll be responsible for driving awareness and participation in the smallstep open source community . This position is ideally in San Francisco but we encourage remote applicants.

      - You are great with people, especially engineers

      - You have strong knowledge of modern cloud architectures and popular development tools, platforms, and/or relevant frameworks

      - You feel comfortable walking users through new scenarios and technical implementations.

      - You are a documentation and content machine - comfortable speaking anywhere, at any time, to anyone.

      Technologies such as HTTPS/TLS, certificates (X.509), and OAuth are not foreign to you.

      - You have spent 2+ years working with developers.

      - You document everything and make it easy for others to find and take action against.

      - You want to join a tight-knit team

      - You love open source software and communities

      - You believe distributed systems deserve great security out-of-the-box

      - You want to be part of the paradigm shift to move past network perimeter security

      - You are collaborative, low-ego, and results-driven

      - You like making impactful contributions but also enjoy helping others do the same

      - You want to work with founders in a fast-growing startup with excellent investors

      - Interest or passion to evangelize through speaking & writing (nice to have)

      At smallstep, we work reasonable, flexible hours. We look for people who are thoughtful, can break down problems, and often work individually. You are trusted to work on your own and to ask for help when blocked. As an early stage startup, smallstep teams get the benefit of working across many areas and contributing directly to the success of the organization. smallstep is a two-year-old well-funded startup backed by Accel, boldstart.vc and upside partnership.

    • About Kraken

      Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

      About the Role

      This role is fully remote.

      In this role you will work primarily with the Front End developers and own, drive, and improve the non-technical aspects of the Front End release cycle. You will also work with the Engineering and Product teams to help build, maintain, and track timelines, and coordinate around objectives. You should be familiar with agile and waterfall planning and comfortable with a combination approach. Overall, we are looking for someone with a methodical, analytical, and flexible approach to release and project management who will coordinate and collaborate within and without the Front End team to alleviate the non-technical burden of shipping well and often.

      What you'll do:

      • Own non-technical aspects of ongoing release process including coordination, documentation, and process improvement
      • Work with the Product Team to break up larger epics and stories into smaller consumable units of development
      • Work with the Product Team, Frontend team, other Engineering Teams, and major stakeholders to coordinate work and follow up on deliverables
      • Identify task blockers in advance
      • Manage project workflows, groom tickets and boards, and look for duplicates, invalid, or undefined tickets to help ensure everything in the queue is ready to be worked on
      • Develop road maps through accurate estimates based on Jira metrics you will collect and analyze
      • Maintain, coordinate, and communicate project timelines
      • Create executive dashboards and reports that would show the status of major projects, resource utilization, gaps and roadmap

      Who you are:

      • Minimum of 10+ years experience working as a project manager or similar role
      • Jira expert with two or more years experience with Kanban project management or light Scrum, and the openness to experiment with process
      • Spreadsheet expert (Google Sheets, Excel) comfortable with pivot tables and statistical analysis
      • Excellent communication skills and eagerness to ask questions and understand business and product objectives
      • The energy and patience to work in a rapidly growing industry, and the ability to recognize and pursue objectives independently
      • Superb organizational skills and an analytical view on maximizing productivity, with a focus on value and not getting caught up on process
      • Resilient determination to push projects through to completion, regardless of how often priorities and deadlines may shift with little notice


      Must haves:

      • Experience with Tableau, Looker, Metabase, or other BI tools
      • Experience managing projects in Jira, Trello, and Wrike
      • Must be comfortable working with simple command-line tools to export data from internal systems
      • Strong understanding of basic statistics
      • You have worked with software teams in the role of project manager – you know how to talk tech-lingo to engineers of various disciplines and understand what their jobs entail: the tasks, challenges, and costs of each position on a team are something you can appreciate


      Nice to haves:

      • Experience with scripting in Python, R, NodeJS or other statistical modeling languages
      • Understanding of advanced statistical hypothesis testing
      We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

      Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

      Learn more about us:
    • Students enroll in Thinkful courses to gain the valuable technical and professional skills needed to take them from curious learners to employed software developers. As an Immersive Course Instructor, you will deliver high quality live workshop content based on existing curriculum, preparing students to successfully transition careers. 

      In addition to working directly with students, Instructors are expected to maintain an environment of regular, candid feedback with the Educator Experience team, and to stay on top of important updates via meetings, email, and Slack. Ideal candidates for this team are highly coachable, display genuine student advocacy, and are comfortable working in a complex, rapidly changing environment. 

      Responsibilities:

      -Delivers high quality workshops based on the curriculum materials, and provides live coding demos when appropriate, to supplement written materials and content to provide students with the skills and knowledge to get their first developer job 

      -Maintains and updates the daily and weekly student syllabus which outlines the required homework and assignments, and deadlines for assessments and projects 

      -Provides up to 2 hours daily of on-demand video and chat support for students as they move through the program assignments 

      -Spends up to 4 hours a day prepping for workshops and updating course materials

      -Works with the other Format Leads for engagement formats (Mentor Sessions, Group Sessions, Grading, Technical Coaching, Mock Interviews/Assessments) to ensure that consistent experience is happening for students in immersive courses 

      -Provide constructive feedback to the Instructional Design team on improvements to the course materials and curriculum based on student experience with the materials 

      Requirements:

      -Strong expertise with Excel, Tableau, PowerPoint, SQL, and Python, and comfort explaining these topics.

      -Ability to explain complicated topics clearly and without jargon

      -Strong written and verbal communication skills

      -High level of detail orientation and an exceptional work ethic

      -Enjoy working with people, not just putting your head down and working

      -Must have a reliable, high-speed Internet connection

      -Minimum 3-4 years of professional data analytics experience

      -Teaching Experience, especially in a remote or online class, is a plus

      -Must be eligible to work in the United States 

      Compensation and Benefit

      -Ability to work remotely with partially flexible hours 

      -Access to all available course curriculum for personal use

      -Membership to a global community of over 500 Software Engineers, Developers, and Data Scientists who, like you, want to keep their skills sharp and help learners break into the industry

      At this time, we are unable to consider applicants from the following states: Alaska, Delaware, Idaho, New Mexico, North Dakota, South Carolina, South Dakota, West Virginia, and Wyoming

    • Here at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you’d like to be a part of.

      We are a socially conscious, distributed team. We give you the opportunity to solve challenges in the global food industry while living where you’re most comfortable and working in areas where you can help foster and grow the community that you are a part of.

      We believe in transparency, diversity, merit and fostering a culture of empowerment, personal impact and career growth.  As the Advising Director of Supply Chain you will be both internally and externally facing. Externally, you will engage with Crisp customers by analyzing their supply chains and how Crisp technology can help them run their businesses more efficiently. Internally, you will work closely with Product and Engineering, leveraging industry knowledge and customer feedback to determine what we should build.

      We do not have strict requirements to exactly the role you have / have had in the past, but we will certainly not hold it against you if you have been a Product Manager, a Project Manager or even a Software Engineer.

      This is an evolving role, currently reporting directly to the CTO with ample opportunity for growth if you play to your strengths. Whether you are coming from a startup or corporate background, you appreciate how much impact there is to be had in smaller organizations and you relish the ability to shape your own role and the future of the company.

      Signs of a great candidate

      • Collaborative. You know that your team members’ perspectives will make our customers successful. Similarly, you use your strengths to help us grow together.
      • Customer focused. Our customers are at the forefront of your day.  You prioritize our customers voice to ensure their needs are met.
      • Disciplined and reliable. We are a remote company and you enjoy the benefits of working remotely while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
      • Appreciative of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly, but without unnecessary ambiguity. You view feedback given to you as an opportunity to get better and strive to do the same for others.
      • Work smarter and harder. Technical support is hard work and you strive to find ways to enable the customer to be successful.  You know when to insert yourself to interact with a customer and when to help with tools. You propose ways for us to be more engaged and successful with our customers based on metrics.

      Crisp’s Advisory Director of Supply Chain Management

      • You think well on your feet and spot opportunity. Crisp works with small and large food companies and you understand that organizations of different supply chain maturity levels have different needs and challenges, be it people, process or technology. We are not looking so solve "everything" for our customers and shy away from overly complex solutions that can take years to roll out. Having worked with different companies and technologies, you have a knack for spotting the challenges that are worth solving when your are engaging with a new customer.
      • Deep supply chain knowledge, pragmatic thinker and communicator. You know the details of supply chain principles, techniques and methodologies. You can also level with customers and stakeholders by speaking their language and nudging them to rethink how they perceive the challenges that their companies are facing.
      • Technically savvy. You are not a software developer, but having worked with software platforms for years, you have developed a strong intuition for how technology can be applied. This means you have become very good at at assessing whether a customer problem can be solved with existing technology, could be accommodated with minor updates or would require major changes. You can also usually tell if taking the problem on would make sense from a product platform perspective.
      • You see the bigger picture of how people, process and technology work together. You enjoy working with a team that enjoys solving hard technical problems, but you also appreciate how that technology needs to be loved by users to truly reach its full potential.

      We are building a team of customer success people with a breadth of combined experiences so that we can collaboratively enable our customers to be successful. There are no hard requirements on specific background, experience or geographical location. Instead we’re looking for individuals that are capable, reliable, and hoping to grow along with us. Do you have strengths you can share? If so, we’d love to hear from you!

    • Hashi Corp (UK & Europe)
      6 days ago

      About HashiCorp

      HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our tools manage both physical machines and virtual machines, Windows, Linux, SaaS and IaaS, etc.

      About the Role

      It is the mission of the HashiCorp Developer Advocate to build relationships with our incredible community of developers, advocating in dual parts for the tools and the developers. This role will advocate on behalf of the practitioner, inside HashiCorp, to provide feedback on bugs and feature requests, build supporting tools, write documentation, and improve the overall developer experience. This role is all about representing and supporting the HashiCorp developer community, and we are looking for someone who can share their passion for our products while leading the way in the DevOps space.

      As a Developer Advocate, you will focus your activities on adoption, education, enablement, and product as functions of engineering.

      In this role, you can expect to:

      • Define and drive our HashiCorp community and developer adoption with the HashiCorp suite of tools
      • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of HashiCorp products
      • Prototype new projects and technical integrations between HashiCorp products and tools in the broader ecosystem
      • Build demos, webinars, white papers and tutorials about emerging technologies and industry developments
      • Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives
      • Support the product team in helping to analyze, update, re-design and craft compelling web and online experiences and easy learning opportunities for developers aiming to get started with HashiCorp tools.
      • Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events
      • Maintain a strong and credible presence in social media channels meaningful to developers and operators
      • Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, Meet-ups, Community and DevOps events.
      • Build relationships with community enthusiasts in the field to improve the experience of the open source developer community
      • Share standard methodologies and help build a best-in-the-industry Advocacy organization
      • Assist in the development of and improvement of community-focused programs like our Diversity Scholarship program 

      You may be a good fit if you have:

      • Bachelor’s Degree in Computer Science or a related field, or relevant work experience
      • Exceptional oral and written communication skills
      • The ability to work cooperatively with, and gain the respect of, software developers 
      • Experience writing code, contributing to, and understanding of the community mechanisms of open source projects
      • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem
      • Strong customer focus, ownership, urgency, and drive
      • Willing to travel to conferences, meetups, and other events

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-RS1

    • 1 week ago

      At phData, we believe that we are witnessing a new age of digitization and decision automation. To compete, even traditional companies must deliver machine learning and analytics-enabled data platforms and data products. Examples include a medical device manufacturer building machine learning models to guide therapies or a global industrial manufacturer using deep learning models to identify product defects. This means that the data problems that used to apply only to Google and Facebook, now apply to a filter manufacturer, a medical device manufacturer, or a healthcare provider. 

      phData matches machine learning and analytics to the business goals of the world's largest and most successful companies. phData is one of the fastest-growing companies in the U.S. and demand for our services and software has skyrocketed. This has resulted in quality growth and an expanded presence at our company headquarters located in Downtown Minneapolis, as well as in Bangalore, India, and across the U.S. We’ve been recognized as one of the Best Places to Work in Minneapolis for three consecutive years and we were listed as the 48th fastest growing private company in the U.S. on the Inc. 5000 list.

      We pride ourselves on offering employees phenomenal growth and learning opportunities in addition to competitive compensation, health insurance, generous PTO and excellent perks including extensive training and paid certifications.

      • As a Data Scientist, your responsibilities include:


        • Design, implement, and train algorithms and models that improve and streamline business processes

        • Design, analyze, and interpret the results of experiments

        • Author reports, visualizations, and presentations to communicate your process and results

        • Work closely with the development teams including data engineers and machine learning engineers to build lasting solutions

        • Individually engage with customers and take responsibility for implementing data science best practice in their work

        • Act as a thought leader; give talks, contribute to open source projects, and advanced data science practices on a global scale

        Qualifications

        • Advanced degree or evidence of exceptional ability in engineering, computer science, mathematics, physics, chemistry, or operations research
        • 3-5+ years hands-on experience in building models and developing algorithms for real-world applications and data-driven optimizations
        • Depth of knowledge in advanced mathematics, machine learning, and statistics
        • Strong computer science fundamentals: data structures, algorithms, distributed systems
        • Mastery of one or more data analysis languages such as R, Python, SQL, Matlab and/or SAS.
        • Experience with data science tools including Python scripting, numpy, scipy, matplotlib, scikit-learn, jupyter notebooks, bash scripting, Linux environment
        • Experience with at least one mainstream deep learning frameworks, e.g. TensorFlow, PyTorch, Caffe(2), MXNet.
        • Exemplary verbal and written communication skills
        • Able to work under pressure while managing competing demands and tight deadlines
        • Well organized with meticulous attention to detail

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