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  • Software Dev (144)

    • Infinity Software Development (US only)
      1 week ago

      Software Engineer, in a fun environment across a wide array of tech stacks!

      Get out of that cubicle and come help us build modern custom solutions for our growing book of business!

      We’re looking for programmers who have experience across multiple technologies and have a passion for software development. It’s ok if you are more comfortable working on the front-end or back-end, but you should have at least some experience on both sides. If you are looking to join a fun team to tackle hard projects, with opportunities to learn new stacks, we’d love to talk to you.

      There are no specific technology requirements for this role, but a number of our current projects are using: C#, Java, TypeScript, .NET Core, React, Redux, Angular, Node, Vue, MVC, Swift, Kotlin, Docker, AWS, Azure, Microservices, SQL Server, Oracle, MongoDB.

      We are open to both local Tallahassee and remote candidates.

      Infinity is a custom software development shop that has been delivering tailored technology solutions to our clients all over the country for over 25 years. We like working with people who love solving problems, who work hard and have a little fun in the process.

      https://www.infinity-software.com/careers

    • About Down:

      Down app is the #1 hookup / casual dating app. Honest dating: choose Date or Hookup. You can find Down in the Android or Apple store, with 6m+ users

      Our mission is to enable more honest, sex-positive, and fun relationships and conversations around the world.


      About the gig:

       Down is a 100% remotely-distributed team! 


      We are looking for a Senior Backend Engineer who is excited to share their experience building products and scaling systems. We want you to help us design and build the next generation of high performance APIs and backend services.


      This is a great opportunity to join a small and growing engineering team, where you will make a big impact daily on a product is used by hundred of thousands of people each month. 


      Here are some projects our team is currently working on: 


      Redesigning our matching algorithm

      Exploring new integrations of payment systems, including cryptocurrency

      Analyzing and improving user lifecycle and funnels

      Building community marketplace for dating discussions, advice, and personal connections 


      **What would qualify you as a good fit for us??


      You have 3+ years of work experience on backend tech (APIs, web services, and distributed systems) 

      You have experience coding professional projects in Ruby on Rails 

      You show considerable care for code quality, documentation, testing and accuracy of implementation. 

      You are comfortable being the lead or solo developer on a project 

      You design your code for scalability and performance. 

      You can reason and debate about tradeoffs and database choice for a particular storage problem. 

      You absolutely love to work with other engineers and jump at the chance to help answer questions or solve a problem for someone else.

      Clear communication and ability to own complex projects end-to-end, coordinating with other teams as necessary 


      Location of work: anywhere in this world


    • Yesterday

      We are looking for an experienced React Native developer to join our growing team. You will be responsible for mobile application development and architecture.  This role is a contract to hire position as we look forward to growing the team.


      If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a React Native developer, you’ll work closely with our architects and front end developers to ensure system consistency and improve user experience.

      If you are versed in a few different languages, enjoy writing code and services, have a good understanding on databases and development frameworks, then this job is for you. 

      This role will work with React Native and Restful API’s, creating and expanding mobile applications.  This includes multiple applications.

      Responsibilities

      • Participate in the entire application lifecycle, focusing on coding and debugging

      • Write clean code to develop functional web, mobile, and business applications

      • Troubleshoot and debug applications

      • Communicate openly and often, using tools such as Slack

      • Implementing automated testing platforms and unit tests

      • Manage cutting-edge technologies to improve legacy applications

      • Managing the interchange of data between the server and the users

      • Gather and address technical and design requirements

      • Build reusable code and libraries for future use

      • Liaise with developers, designers and system administrators to identify new features

      • Implementation of security and data protection

      • Design and implementation of data storage solutions

      • Follow emerging technologies

      Requirements

      • Legally eligible to work in the United States.

      • At least 18 years old.

      • Able to work in EST timezone for meetings and collaboration.

      • Have developed React Native apps that communicate with Restful APIs, use local storage, network data synchronization, and user authentication. 

      • Enjoy working with React Native and have a successful track record of developing both iOS and Android applications using this framework.

      • +2 years experience working as a mobile app engineer in an agile team

      • Experience in developing, shipping and maintaining a native app for iOS or Android.

      • Experience with web development, API’s, and web services.

      • Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)

      • Excellent communication skills

      • Passionate about software development

      • Experience working in a highly distributed company

      • Open minded and always learning

      • Excellent analytical and time management skills

      • Teamwork skills with a problem-solving attitude

      • An ability to work remote and use conference and collaboration tools effectively

      • BS degree in Computer Science or relevant field

      Nice to have

      • Experience coding and bridging native functionality to React Native

      • Experience in Redux or equivalent application-wide state management

      • Experience with programming multiple languages like Java, .Net, Ruby, PHP, and Python

      • Experience or understanding of Flask and Sqlalchemy

      • Experience with mobile technologies such as Swift and Java

      • In-depth understanding of the entire web development process (design, development and deployment)

      • Consulting experience

      Why work with us

      • Fun, collaborative, remote-friendly environment

      • Work remotely from anywhere in North American time zones. 

      • Just be willing for some occasional travel for client work or getting some face time with the team.

      • Enjoy writing code and working with a team who is focused on delivering results and using technology to drive business outcomes

      • There are options for this opportunity to be a contract, contract-to-hire, or full-time position.

      About Us

      Augusto designs and develops custom software solutions.

      We care about the business outcome as much as the technology problem.

      We don't just focus on software projects. We work with our clients to create digital systems to grow and streamline our their business. Our approach helps our clients design and develop systems using a product mindset and agile practices.  That process begins with aligning on the outcomes their investment must produce and then providing a strong team with a proven process to execute - that’s where you come in.


      If you have questions please email [email protected]

    • Yesterday

      About us

      Selz is the ecommerce platform for growing businesses. We are used and loved by thousands of businesses and entrepreneurs all over the world to build and grow their online sales.

      Selz is a fully remote and distributed company, and everyone on our team works flexi-time and flexi-location. We are dedicated to a modern, productive and transparent work culture. Our main operations are in Sydney, Portland and Manila. Our team comprises of world-class talent in the fields of engineering, finance, marketing and customer service.

      For this role, we would like you to be somewhere near-ish to Sydney, Australia, so you can come to meet-ups and socials with your awesome colleagues in our engineering team.

      The role

      We are looking for a UI Developer to join our design and development team. You will be responsible for the development of exciting new features for the Selz platform.

      You need to have these skills and experience:

      • 3-5 years working as a front-end / UI engineer

      • A solid understanding of modern accessible and semantic HTML, CSS, LESS (or SASS) and JavaScript

      • Experience writing React and ES6/7 JavaScript

      • Experience with Styled Components and Emotion CSS-in-JS libraries

      • Experience with jQuery

      • Experience with Gulp and Webpack

      • A solid understanding of using Git and GitHub

      • Proven ability to design and implement designs with an attention to detail

      • Extensive experience with CSS, especially in the context of designing and building responsive application UIs

      • Familiarity with building accessible UIs

      • A good understanding of client-side performance tuning, security and optimization (caching, CDNs, request management, cookies, HTTP2, etc.)

      • A proven preference for pragmatism over dogma (you should be able to argue for or against any tech or design decision in a cogent and objective way)

      • Proactively identify new and emerging trends and suggest ways how we can use them

      • Self-motivated and able to work independently or in a team

      • Native English speaker or very good functional English

      It would be nice for you to have:

      • Exposure to Preact

      • Exposure to the Shopify's Liquid syntax

      • Exposure to C# .NET MVC and Visual Studio

      • Exposure to Node.js

      • Exposure to NoSQL databases like Mongo

      • Knowledge of using AWS services - particularly S3 and Cloudfront

      • Knowledge of HTTP; requests, responses, headers and caching

      You'll fit in if…

      • You want to be part of a team that cares about transparency, no BS, doing great work and having fun whilst you are doing it

      • You want to be part of a modern, global, rapidly expanding company that is doing something exciting

      • You’re organized and a good manager of time

      • You think and act creatively to solve problems

      • You are a good communicator and collaborator (essential as this a remote role)

      • You take things very personally and are willing to go the extra mile

      How to apply

      If you would like to be considered for this role please email us:

      • A cover letter describing why you think you fit this role

      • A resume

      • Links to some code you're proud of - GitHub, CodePen, CodeSandbox, etc

      Candidates must hold an Australian citizenship, permanent residency or a visa with the right to work in Australia.

    • Brave Software (United States or Canada)
      Yesterday

      Job Description

      Brave is looking for an experienced Android­-focused Senior Software Engineer to work on our latest Chromium­ based Android browser. This is a high­ profile and impactful, hands­-on position in an early stage startup.

      Skills & Requirements

      Requirements

      • 5+ years experience with Android development

      • Strong Java development skills

      • Working experience with writing C++ code

      • Android Studio and/or Eclipse IDE experience

      • Demonstrated experience developing for material design

      • Android SDK, NDK, and JNI experience

      • Experience with software development via distributed development teams

      • Comfortable working in an open source setting

      • A passion for helping protect users’ privacy and security

      • Written and verbal communication skills in English

      • Proven record of getting things done

      Benefits

      • Competitive salary

      • Unlimited PTO

      • Generous 401k plan

      • Stock option grant

      • Travel and conference budgets

      • Commuters benefit (On site only)

      • Hip office in the SoMA neighborhood of SF

      Candidates must be legally authorized to work in the United States or Canada.

      We follow open-source peer-review practices. 

    • Yesterday

      This is a senior-level position, we are not currently considering candidates who do not meet the minimum requirements listed below.

      What is Required:


      - B.S. in Computer Science preferred

      - Minimum 3 years of professional experience

      (We will ask you to take a technical assessment)

      - Clearly communicate complex concepts verbally in English

      - Full Stack implies a broader vision. You have demonstrated using your full stack abilities to serve the business need

      - Note: Although this is a remote position, we are currently only seeking candidates in North American time zones



      What you’ll do:


      - Code in Node, React while choosing modern libraries to develop in

      - Collaborate with your friendly, enthusiastic and senior teammates

      - Create clean, modern, testable, well-documented code each sprint

      - Use github, zenhub and burndown charts to manage the development

      - Confidently communicate daily with clients to understand and deliver technical requirements



      Our Benefits

      We know that people do their best work when they’re taken care of. So we make sure to offer great benefits.


      - Competitive Vacation Package

      - Annual Financial Allowance for YOUR development

      - Flexible Family Leave

      - Clevertech Gives Back Program

      - Clevertech U (Leadership Program, Habit Building, New Skills Training)

      - Clevertech Swag

      - Strong Clevertech Community


      How We Work

      Why do people join Clevertech? To make an impact. To grow themselves. To be surrounded by developers who they can learn from. We are truly excited to be creating waves in an industry under transformation.


      True innovation comes from an exchange of knowledge across all of our teams. To put people on the path for success, we nurture a culture built on trust, collaboration, and personal growth. You will work in small feature-based cross-functional teams and be empowered to take ownership.


      We make a point of constantly evolving our experience and skills. We value diverse perspectives and fostering personal growth by challenging everyone to push beyond our comfort level and try something new.


      The result? We produce meaningful work


      Getting Hired

      We hire people from a variety of backgrounds who are respectful, collaborative, and introspective. Members of the tech team, for example, come from diverse backgrounds having worked as copy editors, graphic designers, and photographers prior to joining Clevertech.


      Our hiring process focuses not only on your skills but also on your professional and personal ambitions. We want to get to know you. We put a lot of thought into the interview process in order to get a holistic understanding of you while being mindful of your time. You will solve problems derived from the work we do on a daily basis followed by thoughtful discussions around potential fit. Whatever the outcome, we want you to have a great candidate experience.

      ---



      Want to learn more about Clevertech and the team? Check out clevertech.careers and our video highlighting Clevertech's Culture.

    • WordPress doesn’t try to keep its users inside walled gardens, a rare thing in a world that is dangerously moving away from the open web. Instead, WordPress gives them the freedom to build a business website, an online store, or a personal blog – the way they like it. Big sites or small, using the community-run open source project or Automattic’s WordPress.com, vanilla or customised with hundreds of plugins, WordPress users always get to own and control their data, their expression, and their freedom.

      What have we worked on recently?

      • Gutenberg – a new block-level editor, clean abstractions for users, too, not just developers.

      • Jetpack is a plugin that brings cloud-scale features to self-hosted sites and our latest addition is Rewind, think `git` for WordPress sites.

      • WooCommerce is the most popular e-commerce platform on the web.

      • Longer product list is on Automattic.com.

      How do we work?

      • We open-source! We’re cool with open-sourcing everything except passwords, or secret keys.

      • We ship often, we deploy many times daily, with the help of peer code review and continuous integration.

      • Our engineering organization is flat, and you can be involved in any discussion across our many communication channels.

      • We’re kind to each other and our users – we strive to build a positive, supportive and inclusive culture of cohesive teams focused on delivering value to our customers.

      Enough about us, let’s talk more about you. The Cross Platform Engineer position might be a good fit if you:

      • Have a solid understanding of Electron.

      • Have experience with PhoneGap.

      • Have knowledge of tooling and build systems.

      • Have fluency in hybrid native/web environments (ideally both desktop and mobile).

      • Have a solid solid understanding of the core JavaScript language, HTML5, and CSS3.

      • Have proficiency developing well-structured web applications using modern JavaScript tools like React and Redux.

      • Are highly collaborative and love participating in code reviews and discussions about architecture, or design.

      • Are thoughtful about product design, with good user experience instincts.

      • Are reliable and self-directed.

      Extra credit:

      • Have WordPress programming experience.

      • Data analysis experience, and understanding of how analytics can help with product decisions.

      • Open source contributions, particularly involvement in open source (or other) communities.

      • Experience working on accessibility.

      Speaking of interests and skills, here some areas in which you can grow and have further impact in the future:

      • Learning and development – we have a generous personal development budget and encourage you to grow your skills through courses, books and conferences.

      • Architecture – we encourage developers to develop expertise in the systems they work with, guide their evolution and mentor other developers working on them.

      • Engineering effectiveness – helping other developers become more effective through tools, practices, cross-team collaborations, and process improvements.

      • Leadership – we offer a variety of leadership options to those who have interest, including becoming a team lead.

    • 2 days ago

      Bonfire.com is transforming the way people buy and sell high ­quality custom apparel. As a leading online fundraising site, we’ve helped thousands of causes and organizations raise millions of dollars by selling their own custom shirts.

      We are looking to hire a Java Spring Developer. Don’t like HTML or CSS? Great! You will be working on our REST API and Angular frontend. HTML/CSS will be handled for you. We are looking for a long-term relationship and committed individuals to join our team.

      About you

      • You can work on a feature from start to finish, communicate about it and ask the right questions.

      • You are comfortable with Java and can confidently write code and see it deployed to production servers.

      • You have an excellent knowledge of Spring (Boot). Alternatively, you are eager to read a book or two on it quickly and feign years of experience during the interview 🙂

      • SQL comes naturally to you and you understand how JPA/Hibernate works.

      • You can tinker with Javascript code and help improve our Angular stack.

      • You are not afraid to SSH into a server and change some configuration files.

      • Your English is proficient.

      The role

      • Senior Java developer is responsible for implementing new features, fixing bugs and improving and refactoring code.

      • Most of what we do is web related – many tasks will ask you to implement REST endpoints to achieve some business objectives and connect the dots on the web.

      • Many tasks are not strictly web related and may challenge you in other ways (e.g. data analytics, network communication, database optimization, etc.).

      • You will have a lot of independence and agency while working, but you will communicate with other colleagues daily and often work with them directly to solve coding issues.

      The work environment

      This is a remote position. You have an amazing opportunity to join our fast growing platform and make it grow even faster.

      We offer you outstanding team environment, low stress atmosphere, and an opportunity to advance your career by building amazing things on a modern tech stack.

    • We are Astro HQ and we build hardware and software tools that unlock creativity and productivity. Tools like:

      Astropad – Software that turns the iPad into a high-end drawing tablet.

      Luna Display – The first hardware solution that turns the iPad into a wireless second display.

      We are looking for a Windows Software Engineer to join our team. You would lead our effort to bring Astropad to the Windows platform. We are looking for someone that is ready for the challenge and wants to make a big impact as part of a small team.

      You will…

      • Develop a plan for making our system cross-platform

      • Work on cross-platform infrastructure in both Objective-C and C++

      • Build our Windows user interface and corresponding platform layer

      • Develop test suites and internal tools

      • Collaborate on a daily basis with our engineering team via Slack and GitHub

      Skills & Requirements

      • Extensive experience developing for Windows

      • Familiarity with C/C++ and Visual Studio

      • Has some understanding of iOS and Objective-C

      • Uses Windows regularly and is deeply familiar with it

      • Has experience shipping products

      • Self-starter with a passion for product development

      About Astro HQ

      We are a small, bootstrapped startup founded by a team of ex-Apple engineers. Our tools are used by tens of thousands of creative pros and some of the largest animation studios in the world, and we are just getting started! We are looking for people passionate about building the next generation of tools that unlock creativity to join our team.

      We are a fully remote company with a small office in Minneapolis, MN. If this sounds interesting to you, please get in touch!

      We offer:

      • Remote work (or our office in Minneapolis, MN)

      • Flexible work schedules

      • Competitive pay + equity

      • Health & dental insurance

      • Parental leave

      • 3 weeks vacation

      • Challenging and creative work

      • High impact and significant responsibility

    • 3 days ago

      ALICE is a growing startup serving 2k+ hotels all over the world with a global team of 140 staff spread across 16 countries. Our mission is to help businesses deliver exceptional hospitality with a focus on hotels. We do this by partnering with the world's best hoteliers to build a product that lets them do their best work. We take on the challenge of running the day to day tasks of every department in a hotel through a unified platform.

      We are looking for a Director of DevOps to lead a group of high-performing and globally distributed DevOps engineers. The Director of DevOps will manage and continue to grow a globally-distributed team while contributing to strategic planning to define direction for ALICE Infrastructure and DevOps. You will work with a highly motivated, diverse, and thoughtful group as we rapidly scale to disrupt an industry.

      The Director of DevOps will:

      • Lead a global team of DevOps engineers focused on efficient operation of daily activities, developer productivity and continuous improvement. Monitoring, automation and tools development

      • Establish and maintain DevOps strategies for execution and growth of the operation

      • Work closely with the engineering and product leadership to architect solid technical design and approach to operations

      • Define and manage company’s cloud posture with efficient utilization of cloud services, optimizing AWS cost/usage

      • Define and manage service standards, SLA’s for uptime & monitoring, etc

      • Implement processes for efficient server management including security related tasks, ensuring alignment with security requirements like patching and encryption

      • Develop and maintain a Business Continuity Plan and a Disaster Recovery Plan, and ensuring successful annual testing of each.

      • Develop and recommend standards, guidelines, and best practices for DevOps

      Our stack is:

      • Backend: Java / Groovy and Grails  

      • Web Server: Tomcat  

      • Database: Aurora MySQL (AWS RDS)  

      • ElasticSearch

      • Redis

      Qualifications:

      • 6+ years DevOps management experience at scale

      • Hands-on experience building complex, scalable, and high-performance system software architectures with AWS

      • Experience with designing the appropriate monitoring and alerting for production infrastructures

      • Strong experience with agile software development techniques and highly automated test environments

      • Experience managing mission-critical production systems with strict SLAs around service availability

      • Strong leadership skills with widely distributed teams (geography and time), inspiring and coaching people to help them do the best work of their career; helping people identify opportunities for their own growth, and define plans for achieving measurable goals

      • Organization and context-switching: this role will focus on a number of initiatives, simultaneously.

      • Bachelor’s degree in Computer Science, Engineering or related field

    • ArangoDB (US or Europe)
      3 days ago

      ArangoDB is the leading native multi-model NoSQL database, with more than 10 million downloads. It combines the power of graphs, with JSON documents and a key-value store. ArangoDB makes all of our clients data models accessible with a single declarative query language. Developers can build high-performance applications using a convenient SQL-like query language or JavaScript extensions. ArangoDB itself is written in C++, but a lot of our tools surrounding it are written in Go. Oh, and did we mention it is open source?

      We are looking for an experienced Kubernetes Engineer to lead the development of our Kubernetes Operator. Our goal is to make working with data easy. And because we want to make it simpler for others, we have to work on solving complex problems like the simple deployment of ArangoDB in cluster environments. As a part of our dynamic team you will work on various components that integrate deeply into Kubernetes that make running stateful and resilient databases as easy as possible for our customers.

      Our headquarter is in San Francisco (US), our development hub is in Cologne (Germany) and our diverse team includes workmates at remote locations worldwide. So do you prefer your desk at home or do you want to join our modern family at one of our locations? Your choice.

      About the Role

      • You build and improve our Kubernetes operator to run and deploy our ArangoDB database

      • Work closely with Customer Care to provide technical support and integrate client feedback into the product lifecycle

      • You help produce user guides and documentation in cooperation with Marketing

      • Help the open source community and our clients with best practice

      • You help with the design, development and maintenance of our tools around ArangoDB that are written in Golang

      Your Skills

      • Kubernetes is your thing and you feel at home in the Open Source world surrounding it

      • You have hands-on experience developing for and working with large scale distributed systems

      • Besides Kubernetes you have more than heard of Mesos (DC/OS), Docker (Swarm), Cloud Foundry

      • Development experience with more than one programming language, including Go

      The over 50 minds of ArangoDB come from 4 different continents and over a dozen countries. Diverse backgrounds enable us to see new solutions. We love this diversity and encourage everyone who is curious and visionary to join the multi-model movement.

    • AgencyAnalytics (Canada)
      3 days ago

      We’re seeking an experienced PHP and React developer to work with our highly successful SaaS platform. We have a small development team consisting of only 4 developers so you will be responsible for completing a project from start to finish. This will allow you to easily see your contributions and how our users respond to them. Our application is entirely written in ReactJS with a PHP REST API. We focus on creating quality code using the latest technology. Deadlines are not a worry here! Creativity and attention to detail are a must. This position is for Canadians only. This is a remote position but if you live in Toronto, you are free to come into the office.

      Responsibilities

      • Write PHP code using the Phalcon PHP framework

      • Connect to various third party APIs like Facebook or Google

      • Create automated tasks designed to process thousands of requests per hour

      • Create and manage MySQL queries

      • Create and improve react components

      • Use JSX to create HTML

      • Implement Less/CSS based on a design mockup

      • Implement HTML and CSS for our website from a mockup

      Experience Required

      • 5+ year using PHP

      • 5+ years using Javascript

      • 2+ years using React

      • 5+ years using HTML/CSS

      • College / university degree

      • Bonus: Experience with Phalcon PHP

      Salary

      • $100,000+ CAD

      Benefits

      • 100% remote position

      • 3 weeks vacation

      • Frequent promotions

      • Profit sharing

      • Employee benefits plan

      • Unlimited personal days

      • Autonomy and flexibility

    • 4 days ago

      We are looking for a Senior Unity Engineer to work on a beloved game that has existed for a few years but needs a passionate team to help take it over and give it some new life.

      DECA acquires older games that have loyal audiences that we believe that can last another decade. We brings our unique player focused approach to operations to help bring back disenfranchised players and retain the players that love the game very much.

      DECA has created a flexible work environment with people able to work from multiple locations and flex their hours to meet their personal obligations. We believe in flat organizations, small trusted and empowered teams, and long term thinking.

      Requirements:

      • 5+ years working experience

      • Unity3D + C# exp. with at least one shipped game on iOS or Android.

      • Mobile Unity development experience, acutely aware of computational and memory restrictions in mobile environment

      • Web/PHP experience or a willingness to work on the fullstack of games from client to tools on the server.

      • Leadership experience or aspirations to lead a team

      • Experience developing UI in Unity, experience with NGUI (nice to have)

      • Must be proficient and willing to debug and understand other people’s code

      • Must have a service mindset

      • Experience working on live game with regular content releases

    • A Different Engine (North America)
      4 days ago

      We are looking for a great JavaScript developer who is proficient with React.js and the ES6 ecosystem. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (primarily webpack and redux) You will ensure that these components and the overall application are testable, robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

      Senior JavaScript Application Engineer Responsibilities

      • Developing new user-facing features and applications using React.js

      • Building reusable components and front-end libraries for future use

      • Translating designs and wireframes into high quality code

      • Optimizing components for maximum performance across a vast array of web-capable devices and browsers

      • Writing Component Test, SCSS and CSS styling of components.

      • Help build tooling and infrastructure reusable for future projects

      Senior JavaScript Application Engineer Requirements

      • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

      • Thorough understanding of React.js and its core principles

      • Experience with Redux

      • Familiarity with writing ES6

      • Experience with data structure libraries (e.g., Immutable.js)

      • Knowledge of isomorphic React is a plus

      • Familiarity with RESTful APIs

      • Knowledge of modern authorization mechanisms, such as JSON Web Token and Oauth

      • Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

      • Ability to understand business requirements and translate them into technical requirements

      • A knack for benchmarking and optimization

      • Familiarity with code versioning tools such as Git

      • Familiarity with Jira a plus

    • COMPANY

      At 0x, our mission is to create a tokenized world where all value can flow freely. In joining us, you'll take part in transforming the way that value is exchanged on a global scale. We're a highly technical, globally distributed team with headquarters in San Francisco, passionate about open-source software and decentralized technology's potential to act as an equalizing force in the world. Our technology is deployed by a wide array of projects at the cutting edge of internet and economic advancement.

      0x protocol will serve as the rails upon which the exchange of digital assets takes place. A cornerstone of our success is ensuring that we're the most liquid decentralized exchange platform. In reaching this goal, we're building infrastructure and tooling to support market makers and algorithmic traders of all types. As our first Quantitative Software Engineer, you'll have full discretion over spec'ing and building the engineering projects that are most useful in this context.

      1. Almost all the work we do is open-source and free-to-use

      2. We are addressing a unique problem with potential to disrupt the legacy financial system and create a major shift in global commerce

      3. We are one of the first companies to offer liquid digital assets as part of our compensation package

      4. We are working on a rapidly evolving decentralized tech stack

      RESPONSIBILITIES

      • Create and improve infrastructure and tooling for market making and advanced trading in the decentralized exchange ecosystem

      • Own entire features from specification to shipping

      • Work effectively with a high degree of autonomy, within a collaboratively minded team

      • Keep abreast of the nascent and rapidly evolving blockchain space, and introduce innovative tools and products

      • Collaborate cross-functionally with other teams, including engineering (internal and external), research, data science, product management, executive leadership, and recruiting

      • Be a steward and influencer of our early engineering culture

      REQUIREMENTS

      • Ability to write very high-quality, well-tested code

      • Deep knowledge of market structures, automated trading, pricing models, and market making

      • The ability to learn and adapt to a rapidly evolving tech stack

      • Strong communication and collaboration skills

      • Passion for the benefits of decentralization and the 0x mission

      • Exhibit our core values: do the right thing, consistently ship, and focus on long-term impact

      PREFERRED

      • Knowledge of Python, JavaScript, and/or TypeScript

      • Experience trading cryptocurrencies on centralized and/or decentralized exchanges

      • Understanding of blockchain technology and cryptoeconomic protocols

      BENEFITS

      • Additional cryptocurrency-based compensation

      • Comprehensive insurance (medical/dental/vision)

      • Monthly mobile phone bill, wellness, and transportation reimbursement

      • Flexible hours, liberal work-from-home policy, and a supportive remote environment

      • Great office conveniently located in Soma

      • Take vacation when you need it (and we really mean it — three weeks/year minimum)

      0x is dedicated to fostering diversity, inclusion, and belonging in its team and workforce, and is proud to be an equal opportunity employer. 0x does not make employment or hiring decisions on the basis of race, color, creed, religion, sex, sexual orientation, gender, gender expression or identity, age, disability, veteran status, marital status, pregnancy, citizenship, national origin, or any other basis that is protected by applicable local, state, or federal laws. 0x will also consider qualified applicants with arrest and conviction records in a way that is consistent with San Francisco’s Fair Chance Ordinance and similar local laws.

    • Niteo (Europe & Asia)
      5 days ago

      Hi, I'm Nejc, the tech lead at Niteo, a remote-first SaaS company with team members from the UK, Slovenia, Romania, Ukraine, and the Philippines. We live and breathe Open Source: you can read about how we work in our public Handbook and on our blog. We're self-funded, growing organically and looking for help keeping our customers happy.

      Our main project is a fully automated WordPress hosting platform called Easy Blog Networks. Our upcoming project WooCart is also based on Wordpress: we say it's "WooCommerce-as-a-Service" and our goal is to make WooCommerce as approachable as Shopify. 

      And that's where you come in!

      Most of our back office systems (control panel, billing, user management, technical support, etc.) are built on Pyramid, a Python Web framework. We're looking for someone who is well versed in Python Web and related technologies (Pyramid, SQLAlchemy, Celery, alembic, etc). The main two tasks at hand are:

      • Modernizing Easy Blog Networks codebase: upgrade to latest Python 3 and Pyramid, replace third-party hacks with helpers from the standard lib and gradually introduce type hinting.

      • Bring pyramid_openapi3 to production quality.

      Our codebase is well documented, well formatted and enjoys 100% test coverage.

      It is our belief that the ratio of women and/or people of color in tech teams should be higher. We believe diversity has its challenges, but the benefits far outweigh them. We strongly encourage people from underrepresented groups to apply for this position.

      Why work with us?

      You will be regarded as a responsible and reliable adult. We put a lot of trust in you and give you the autonomy to do your job the best you can. You receive the training you need to do the job, then we set your goals and define your tasks together. After that, you plan and organize yourself. You set your own work schedule. You work on days you want to and from where you want to. You tell us when you go on a vacation and for how long.

      In the end, you are judged on your results and how well you work with your peers. If you need someone to always tell you what to do and how to do it, then it's best you find something else.

      Requirements

      What we're expecting:

      • Ample Python experience: We run over a dozen customer-facing and internal apps written in Pyramid with just a small team and we do this by focusing on writing clean and as bug-free as possible Python code.

      • Fluent in English: we are from around the globe and all our communication is in English.

      • Eagerness to learn: we're a nimble team and you'll have to learn completely new things a couple of times every year.

      BENEFITS 

      What you get in return:

      • 22 days of paid vacation per year, paid overtime, paid sick leave.

      • Competitive pay as per our Salary System with quarterly profit sharing among employees and other benefits.

      • Paid conferences, courses, books, and gadgets.

      • Lots of growth opportunities.

      • Friendly coworkers from whom you'll learn a ton and who are all great people.

      Read more about our benefits on our Careers page and in our Handbook.

      Timezones

      We have recently decided that, as a team, we want our colleagues to be stationed in UTC and earlier timezones. The reason is, we already have people in Asia, and we have all-hands meetings twice a week. They are only up to 15 minutes long, but we wouldn't want to force people to get up in the middle of the night to attend, or to stay up very late. Hence, we decided that it's best for everyone if we limit ourselves to hiring in European and Asian timezones.

    • Decagames (Europe)
      5 days ago

      We are looking for a skilled Game Developer who will help us translate game ideas into code on a fast moving environment. You will be involved in various aspects of games creation from concept to finished product including coding, programming, audio, design, production and visual arts.

      You should be able to write clean code and ensure your applications run properly. We also expect you to be passionate about creating games and perform well working in a team, along with developers, QA engineers and web designers.

      Game Developer responsibilities are:

      • Write well-structured, clean and efficient code in accordance with requirements

      • Build or optimize the base or the engine on which the game will run

      • Prepare prototypes of gameplay ideas and features

      • Create schedules and determine milestones

      • Create game scripts, storyboards and animated characters and objects

      • Participate in the design and audio features of the game

      • Build unit tests and validation procedures to assure quality

      • Document technical specifications

      • Review and optimize the game, maintain code, fix bugs and troubleshoot problems

      Game Developer requirements are:

      • 2+ years' experience of working on a Develop position in full lifecycle game development

      • Significant experience with Unity, C++, PHP, Python or other programming languages (Java, C, etc)

      • Good experience with one or more programming specialties, such as artificial intelligence, 3D Rendering, 3D animation, physics, multiplayer/networking, or audio

      • Excellent knowledge of APIs and libraries

      • Familiarity with the latest gaming trends, techniques, best practices and technologies

      • Strong problem solving skills with a creative approach

      • BS degree in Computer Science or Games Technology

    • Pitch, a new company from the makers of Wunderlist, is seeking a Fullstack Web Developer to join our team in Berlin. We are building a cross platform presentation tool and are looking for the person who will build and maintain our website, working with marketing, content and product teams to bring Pitch to life.

      Who we are looking for

      • You have several years of experience in web development

      • You have expert level knowledge of HTML, CSS and Javascript

      • You care about clean code and documentation and understand the benefits of testing

      • You have previous experience with static site generators and other forms of performance optimized content management systems

      • You have a good understanding of adaptive design and lots of practical experience in developing responsive websites

      • You have experience with best-practice SEO

      • You previously worked in an agile environment

      • BONUS would be if you have been working with any of these: CSS pre processors, such as Stylus, Clojure(Script) or React.js

      What you'll do

      • Play a key role in helping to shape Pitch's web presence

      • Set up and build our entire marketing website and blog

      • Develop multi language user experiences and deliver them to people around the globe

      • Making sure the Pitch website loads quickly and looks good no matter where the user is located and what device they are using

      • Implement scalable infrastructure including choices around Content Management and Analytics stack

      • Focusing not only on both performance + scalability, but also beautiful UX

      • Test different versions and see which performs best with A/B testing

      Please include your porfolio to your application. We look forward to getting to know you!

    • Oddball (US only)
      6 days ago

      Oddball believes that the best products are built when engineers understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

      We are hiring for a Devops engineer to manage and deal with a site that makes a positive impact on millions of Americans' daily lives. As an early hire on a small team, you'll have a huge stake in what we build and how we work.

      Our engineering team is small, distributed, and largely asynchronous. We value a calm, collected environment where you can focus on doing great work. Aside from a couple of weekly check-ins or project updates, you'll be able to work interruption-free.

      You can expect top-of-the-market pay, flexible hours, and a balanced work week. We are a mixed remote and in office team, you're welcome to work out of our sunny Los Angeles office as much as you'd like.

      What you'll be doing:

      • Working hand in hand with great devops engineers building out devops best practices in the federal space. This will include creating and document CI/CD jobs, creating infrastructure with terraform, writing ansible playbooks, and building tools.

      • We are looking for someone with the following skill set:

      • In-depth experience with config management tools like: Chef, Ansible, Puppet, SaltStack, 

      • The ability to create and support AWS environments

      • Experience working with and supporting Terraform 

      • Skill in developing and improving CI/CD scripts and services for development and deployment

      • Desire and ability to mentor and train other engineers

      • Experience supporting web technologies and websites running Apache or NGINX

      • Experience with Linux operating systems including installing, configuring and troubleshooting

      • Experience in SQL architecture such as MySQL, PostgreSQL or MS-SQ

      Salary

      This is a salaried role. As part of your benefits package, Oddball provides a monthly continuing education stipend and a tech stipend.

      Must be located within the US

    • Optimile NV (Europe)
      6 days ago

      Interested in mobility? Looking for a job in which your technical skills come into play? Read on! Optimile is looking for a software engineer for our intermodal routing engine with expertise in Java/Python.

      What we do?

      Optimile is a software company offering Mobility-as-a-Service. Mobility-as-a-Service has become the new way of transportation. Our aim is to build bridges between different mobility operators and end-users, so that everyone can enjoy the ultimate freedom of planning, booking and paying different transportation modes through one single gateway.

      This is our response to the shift away from personally owned means of transportation towards mobility solutions that are consumed as a service. Therefore we develop our own white-label mobility platforms and establish partnerships with all kinds of mobility operators.

      To guide mobility users during their trip, we have created our own route planner. This route planner combines different means of transport to get to your destination point. It uses a set of parameters (e.g. cost of the route, ecological footprint of the route, weather, time…) to provide you with the optimal mobility solution.

      What will your days look like?

      • Together with your enthusiastic colleagues you will develop further on our route planner. This way we can always offer the user a tailor-made mobility solution.

      • You automate the collection of operator data (from GTFS, OSM, shapefiles, NeTEx, linked connections, custom APIs ...).

      • You cast a critical eye on the algorithms used (A*, Raptor, Contraction Hierarchy, CSA ...) and help spotting opportunities.

      • You analyse data from operators and users and use this knowledge to improve results.

      • You help us scale the route planner (both in terms of number of users and geographical region).

      • You help delivering the route planner's results to the user.

      REQUIREMENTS

      • Living in Europe is a must

      • You have a Master’s degree in IT or similar experience

      • Speaking fluently English is not a problem for you

      • Working in a team doesn’t scare you

      • You are a hands-on problem solver

      • You are not afraid to try out new technologies and methods

      • Routing algorithms can trigger your interest

      • You will be available as soon as possible

      Experience and capabilities

      • You know the fundamentals of Neo4j or other graph databases

      • You have experience with Java and Java Spring

      • Knowing the ins and outs of Grade build systems and Maven repositories is a plus

      • You know your way around Python and Django (REST framework)

      • Experience with Docker and Kubernetes is a plus

      • Experience with React (Native) is a plus

      BENEFITS

      • Full-time permanent role, based remotely

      • Competitive salary

      • Fast growing international company

      • A great, supportive team to work with

      • The possibility to develop an innovative product in a new market within an international context

      Totally your cup of tea? Convince us of your skills and blow us away with your application form.

    See 124 more Software Dev jobs
  • Customer Support (44)

    • We are looking for an exceptional Enterprise Customer Success Manager to join the Customer Success Team where you will be responsible for the success and long-term growth of our customers across the commercial and enterprise segments of the business. In this role, you will be the key point of contact for our customers, helping to ensure they maximize the value they receive from our solutions and cultivating a successful long-term partnership. You will ensure we are actively partnering with our customers to develop a deep understanding of their business, their unique challenges, and the required outcomes to be successful. You will be a challenger, a partner, an advocate, and the voice for them across our company.

      The Enterprise Customer Success Manager role is a perfect role for someone who has some technical expertise, loves talking to customers, has a solid commercial foundation with a talent for developing and executing strategic plans to drive adoption, retention, and growth. This role will manage a diverse book of customers ranging in industries and deployment types with strategic, focused efforts on developing a deep understanding of your customers’ unique business challenges and ensuring their investment in our products are providing a real, meaningful business impact for them.

      About Customer Success at CircleCI

      The Customer Success Team at CircleCI plays a pivotal role with our customers. The team is responsible for ensuring customers are recognizing value from our platform, and helping to identify ways we can help a customer solve business problems. You’ll cultivate and grow a portfolio of existing clients and act as a trusted advisor and ambassador for CircleCI.

      In terms of growth, we strongly believe in the continued development of each new hire. In joining the Customer Success Team, you’ll join a community that believes in development and promotion from within and as a rapidly expanding business, there are a lot of opportunities for progression.

      About CircleCI

      CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Our intelligent continuous integration and delivery tools are simple yet powerful. Our aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions.

      We run 12M+ builds a month on our platform for companies like Spotify, Kickstarter, Sony, and Coinbase. Over 25,000 organizations and 300,000 developers actively build, test, and deploy on CircleCI. We’ve raised $59.5M in venture capital from Industry Ventures, Top Tier Capital, Scale Venture Partners, DFJ, Harrison Metal Capital, and Baseline Ventures.

      Responsibilities:

      • Own the gross and net retention of your assigned book of business, by driving the annual renewals and ensuring your month-to-month customers continue to appreciate the value we deliver and grow their use of the product

      • Drive the adoption and growth of CircleCI with an assigned customer base in your territory, with a focus on providing insights and information that will aid the customer in their experience with CircleCI

      • Understand the technical and business challenges of our customers and advise them on how to best use the CircleCI solution. Customer activities will include establishing and maintaining broad customer relationships, monitoring product usage and adoption, reviewing and taking proactive measures to maintain customer health

      • Partner with your counterparts in Sales and Customer Engineering to develop and execute strategic account plans

      • Connect with customers via weekly/monthly meetings and regular business reviews, both in-person and via video conference to continue to better understand your customers and partner with them to solve problems, develop goals, and identify trends

      • Be the voice of the customer as you partner with engineering, marketing, product, and sales to deliver best-in-class customer experience

      • Identify growth opportunities and work with the Sales teams to engage accounts and ultimately enter into a greater evaluation of the CircleCI solution

      • Partner with internal teams to manage new users, ensure onboarding and technical success alongside our engagement managers and success engineers

      • Monitor usage to identify and manage renewals, risks and downgrades. Grow customer accounts over time and work to ensure customer renewals at scale

      • Identify at-risk customers and help them get on track

      Requirements:

      • 4-6 years B2B SaaS customer success, or account management experience in a customer facing role

      • Track record of achieving and exceeding renewal, retention, and growth targets

      • Demonstrated ability to work independently and “own” your book of business

      • Excellent written and verbal communication skills

      • Strong time management with the ability to balance multiple deliverables while working in a high volume environment

      • Technical mindset and passion to learn about software development, cloud environments, and interacting with developers

      • Growth mindset, intellectually curious and ambitious with innovative ideas to inspire customer loyalty and adoption

      • Experience with tools such as Salesforce, Gainsight, Outreach, and Zendesk. Savvy with navigating multiple systems and data analysis.

      • Ability to manage and maintain a high value book of customers

      • Startup SaaS experience a must

      Other Desirable Qualities:

      • Proactive mindset to drive conversations and relationships forward with a technical base of users and buyers

      • Act as a strategic consultant with a Challenger mentality

      • Experience working remotely or in a satellite office

    • 3 days ago

      Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain.

      As a Customer Support Analyst II, you’ll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work. If you’re looking to work for a mission-driven, employee first organization, please apply today.

      What you’ll be doing:

      • Responsible for providing support for Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels (voice, email, social and/or chat).

      • Manage, prioritize and respond to Tier 2 and/or 3 issues, inquiries and escalations.

      • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.

      • Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams.

      • Document updates and changes to new and existing processes, training decks and flowcharts.

      • Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities.

      • Train and mentor support analysts and vendor agent teams in onshore and offshore locations.

      • Utilize an in-depth understanding of metrics in order to analyze and report on trends, issues, and bugs.

      • Provide insights, suggestions and feedback to managers and leads.

      • Occasionally travel to onshore and offshore locations to train new analysts and vendor agents.

      What we look for in you:

      • Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.

      • Must work business hours in one of the following shifts:

      • Morning shift: 6:00 A.M. - 3:00 P.M.

      • Mid-morning shift: 9:00 A.M. - 6:00 P.M.

      • Afternoon shift: 4:00 P.M. - 12:00 A.M.

      • Minimum of 3 years of relevant experience, preferably in financial services, technology and/or customer support.

      • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.

      • Travel requirements up to 15% to Coinbase offices and vendor locations (depending on business need).

      Nice to haves:

      • Experience with payments, fraud, account access, trust and safety or other relevant operational domains.

      • Exposure to different channels of support, including voice, email, social and/or chat.

      • Availability to work on weekends.

      • Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.

      • Proficiency in another language (non-English).

    • 4 days ago

      Bonfire.com is transforming the way people buy and sell high ­quality custom apparel. As a leading fundraising site, we’ve helped thousands of causes and organizations raise millions of dollars by selling their own shirts.

      We are a young, agile startup based in Richmond, VA growing by leaps and bounds.

      We’re looking for an outstanding personality to join our Customer Success Team to help advance our goal of providing the most human—and most helpful—customer experience possible.  

      This is a full-time, US-based position with a Saturday – Wednesday schedule (Thu/Fri off). You may be in-office or remote.

      Role:

      • Email customers. A lot. This is our primary medium for solving customer issues and where you’d be spending the majority of your time

      • Live chat. When customers need something fast, they need us to be available.

      • Phone support. While we are too small of a team to take calls for everyone, if someone asks we will make a way. 

      Responsibilities

      • Coach customers on our platform

      • Reach out to potential customers and educate them on Bonfire’s value

      • Consult customers on best practices

      • Provide t-shirt design help and concepting

      • Identify customer trends to supply our Product and Dev teams with feature requests and bug reports

      • Advocate for a world-class customer experience in cross-functional team meetings

      Requirements:

      • Excellent written and verbal communication skills

      • Creative problem-solving abilities

      • Commitment to lifelong learning

      • The ability to work in a fast-paced, challenging environment

      • The desire to meet and exceed measurable performance metrics

      • Customer service experience

      • A relentless commitment to empathy

      • The ability to work quickly, efficiently, and under pressure

      • Attention to detail

      • Results-oriented mindset

      Bonus skills & attributes:

      • Previous experience working remotely

      • Background in design or art (esp. Adobe Creative Suite)

      • Experience at a tech company or startup

      You’re in good company (with a good company). We offer:

      • Unlimited PTO/vacation

      • The ability to work remotely some or all of the time

      • Excellent insurance benefits including: health, dental, HSA, and 401k plan

      • An amazing workplace culture

      • The option to work holidays for overtime pay

      • The chance to make a real impact on the company’s growth and history

      • An opportunity to help make a difference in thousands of people’s lives

      • An environment to grow your skills, learn new technologies and tools, and to challenge yourself (while having fun)

    • We're seeking an experienced, high level customer success champion to provide account executive services to users of our highly successful SaaS utility. This isn't your typical "customer service" position! You'll be joining a small, tight-knit, and highly committed team that's passionate about helping customers to reach their business goals using our product. Most of this will be done using intercom and salesmachine for communication and zoom to provide screen sharing demos.

      Responsibilities

      • Respond to customers inquiries via Intercom

      • Perform one on one screen share demos

      • Run training sessions for new accounts

      • Conduct webinars for B2B customers

      • Perform account setup and similar "account executive" type functions

      • Reach out to low performing accounts to reduce churn

      • Increase onboarded and active accounts

      Experience Required

      • 3+ years in a similar customer success or technical support role for a SaaS

      • Moderate to advanced understanding of SEO / Digital Marketing

      • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)

      • Advanced written communication skills

      • College degree (bonus)

      • Experience running your own website (bonus)

      Salary

      • $55,000 CAD

      Benefits

      • 100% remote position

      • 3 weeks vacation

      • Profit sharing

      • Full benefits

      • Frequent promotions

      • Fun working dynamic

      • Annual company retreats

      • Unlimited personal days

      • Autonomy and flexibility

    • Getting together with real people in real life makes powerful things happen.  Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives.

      Meetup’s Customer Experience team is a diverse, creative group that knows every nook and cranny of Meetup, and they use that knowledge to support Meetup organizers and members around the world. To keep the Meetup ecosystem humming, the team trades thousands of emails with customers each month: they answer questions, offer advice, hunt down bugs, and reinforce Meetup’s Community Guidelines. They welcome new Meetup groups to the platform, assess member reports, and act as the voice of the Meetup customer within the company.  We are a large, passionate, and ambitious group.

      The Integrity team is the “trust and safety” arm of Meetup’s Customer Experience team, tasked with ensuring that the platform is safe and enjoyable for millions of organizers and members by monitoring and detecting risks and mediating disputes through a combination of automated systems and human review.  We are looking for an experienced senior trust and safety leader to own the strategy and day-to-day operations, serve as a key driver of vision, purpose, and continuous improvement within the Integrity team. The Senior Manager will partner with internal stakeholders to evolve and enforce policies that improve the quality of the Meetup community and customer experience.  This is a significant leadership role responsible for driving results and leading a team of managers and Integrity specialists, increase team efficiency and continuously improve the customer experience. This role will be in New York and report to our Director of Customer Experience.

      What you’ll get to do in this role:

      • Provide critical leadership in team handling of time-sensitive and escalated trust and safety issues across the Meetup platform:  legal, privacy, and policy escalations. Lead Meetup’s response to claims of abuse, fraud disputes, and security threats.

      • Develop and continuously evolve policies that are clear, intuitive, and aligned with the company’s goals to address platform risks, moderate user-generated content, and maintain superior regulatory compliance.

      • Design and implement policies, procedures, and tools to help identify bad actors on the platform and minimize any associated disruptions to other users.

      • Create and conduct legal escalation training for the team, including workflows for general legal questions, reports of criminal activity, intellectual property infringement escalations, civil and government information requests, etc.

      • Take ownership of delivering high-quality, fast support by ensuring consistent SLA delivery through effective scheduling and staffing practices, quality assurance monitoring, and performance management.  

      • Work collaboratively with other Meetup teams including customer support, legal, product managers, design, UX, engineering, etc. to identify critical trust and safety issues and develop effective, sustaining solutions.

      • Monitor team performance, identify team and individual accomplishments and improvement opportunities, mentor direct reports and foster professional development of the team.  

      • Own the management of large-scale trust and safety initiatives and ensure project and resource alignment with departmental and company goals.  

      • Proactive research of industry trends and standards to help anticipate policy issues and ensure that Meetup is ahead of the curve and our brand and members are protected.

      • Hire, retain, and develop top talent and create and foster a healthy team culture.

      • Inspire and motivate the Integrity team to drive results and help one another succeed.

      • Act as a subject matter expert to the company in advising and advocating on matters related to keeping our customers safe and in line with industry standards.

      What makes you perfect for this role:

      • Relevant BA/BS degree or greater (master’s degree a plus).

      • 5+ years of people management experience.

      • You’re considered an expert in the realm of trust and safety operations, have a passion for privacy and risk management, and have demonstrated experience helping teams adopt best practices, mitigate spam, handle NSFW content.  

      • Familiarity with US and EU regulations, GDPR, and a general understanding of other international policy and compliance issues as it pertains to the Meetup business model.

      • You’re a critical thinker, capable of breaking down and solving complex problems.

      • You have extraordinary communication and interpersonal skills.

      • Ability to influence multiple stakeholders at various levels and across disciplines.

      • You’re adaptable and resilient in nature, with the ability to quickly pivot - and bring your team along for the ride - as our strategies and business plans evolve.

      • Ability to navigate large data sets to identify issues, trends, and make improvements

      • Experience with SQL, Looker, and third-party spam enforcement tools.

      Our team is bold, supportive, and passionate about bringing people together IRL to create community for everyone. We care about moving fast, real-world change, and building diverse, dynamic teams.  You in?

    • 1 week ago

      Hi, I'm Gašper, the project lead at Niteo, a remote-first SaaS company with team members from Slovenia, Romania, Ukraine, India, and the Philippines. We live and breathe Open Source: you can read about how we work in our public Handbook and on our blog.

      Our main project is a fully automated WordPress hosting platform. We're growing fast and we're looking to add more people to our support department.

      And that's where you come in!

      We're looking for someone who knows WordPress well, is patient, knows how to follow instructions, and has good attention to detail so the customer questions get replied accurately.

      Why work with us?

      You will be regarded as a responsible and reliable adult. We put a lot of trust in you and give you the autonomy to do your job the best you can. You receive the training you need to do the job, then we set your goals and define your tasks together. After that, you plan and organize yourself. You set your own work schedule. You work on days you want to and from where you want to. You tell us when you go on a vacation and for how long.

      In the end, you are judged on your results and how well you work with your peers. If you need someone to always tell you what to do and how to do it, then it's best you find something else.

      Requirements

      What we're expecting:

      • Ample WordPress experience: We're hosting tens of thousands of WordPress blogs, and as such, encounter a vast variety of plugins and themes that sometimes don't work well together.

      • Fluent in English: we are from around the globe and all our communication is in English.

      • Eagerness to learn: we're a nimble team and you'll have to learn completely new things a couple of times every year.

      • Attention to detail: there will be a lot of unclear tickets. You'll need to understand clearly what's being requested and not just guess.

      • Excellent customer support skills: able to handle irate customers with empathy and quick thinking.

      BENEFITS 

      What you get in return:

      • 22 days of paid vacation per year, paid overtime, paid sick leave.

      • Competitive pay as per our Salary System with quarterly profit sharing among employees and other benefits.

      • Paid conferences, courses, books, and gadgets.

      • Lots of growth opportunities.

      • Friendly coworkers from whom you'll learn a ton and who are all great people.

      Read more about our benefits on our Careers page and in our Handbook.

      TIMEZONES

      We have recently decided that, as a team, we want our colleagues to be stationed in UTC and earlier timezones. The reason is, we already have people in Asia, and we have all-hands meetings twice a week. They are only up to 15 minutes long, but we wouldn't want to force people to get up in the middle of the night to attend, or to stay up very late. Hence, we decided that it's best for everyone if we limit ourselves to hiring in European and Asian timezones.

    • Pitch, a new company from the makers of Wunderlist, is seeking a customer experience specialist and community builder to join our team in Berlin. We are building a cross-platform presentation tool and are looking for the person who will set the foundation of a delightful experience through personal interactions that enable our users to get to know and love our product and brand, ultimately building a thriving community of people who collaborate around presentations

      Who we are looking for

      • You place customer experience at the top of your mission

      • You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company

      • You are comfortable moving between the day-to-day of frontline customer support and developing the bigger picture of strategy, infrastructure and a customer-centric culture

      • You are well experienced with running social media support for a major tech company with a good understanding of all the relevant tools, KPIs and processes

      • You constantly demonstrate creativity and are always coming up with new ideas to engage and support customers

      • You're a SaaS nerd, always trying out the latest tools and have experience with software like Intercom, Zendesk, Loom, Buffer

      • You've run communities and customer support at scale for a relevant tech company

      • You are a fluent English speaker (bonus points for another European language)

      • Bonus: You have experience running international influencer / ambassador programs

      What you'll do

      • Set and maintain high standards for our level of customer support and user interaction

      • Perform 1-1 user onboarding calls and build long-term relationships with our users

      • Work with the rest of the team to provide fast, effective solutions to customer problems

      • Thoughtfully position Pitch in user interactions, showcasing benefits and features at the right time to help people get the most out the product

      • Implement and manage the tech stack for our CS delivery inc. live chat, email, social media

      • Work with our content team to bring creative campaigns to life through social

      • Create a culture of inclusion, service and fun within our early community of users

      • Work on projects to grow and develop our community through managing social media channels, community forums and 1-1 interactions with our users and potential users

      • Uncovering what our community of users really need from Pitch and being the internal voice of the customer with our product and marketing teams

      Sound good? Impress us with your ideas and plan to build and grow the Pitch community.  We look forward to hearing from you!

    See 37 more Customer Support jobs
  • Design (37)

    • Digital Ocean (US & Canada)
      Yesterday

      Have you ever wondered what happens inside the cloud?

      Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

      The brand team is a friendly group of talented designers on a mission to create visual experiences that developers love. The team is responsible for fueling our world-class brand identity with eye-catching, beautiful, original work that consistently delights and inspires the developer audience to grow with DigitalOcean. We are passionate about simplifying complex concepts into elegant, on-brand customer experiences while always looking for creative ways to evolve our brand identity to the next level. The Brand team is responsible for maintaining consistent quality across all design, for both internal and external assets.

      We want people who are passionate about being high performing team players who embrace new challenges and go the extra mile.

      As a designer on the brand team, you will deliver successful brand design projects by understanding stakeholder business and communication goals, and translating them into unique creative solutions. You will focus on producing the best possible assets and outcomes. To elevate and affirm the brand with every creation.

      You have broad knowledge and skills in visual design, interactive design, typography, illustration, and production. And you are a problem solver that can take limited direction, proactively seek out answers to critical questions and synthesize multiple information streams into actionable and effective work.

      You are someone who actively influences your own development. You’re looking for a team where you have the opportunity to grow and seek out new ways to contribute to your field, your colleagues, the company and its mission. You’re seeking a transparent, collaborative environment in which to thrive.

      What You’ll Be Doing:

      • Design web pages, web and social ads, traditional collateral, swag and events experiences

      • Simultaneously advance multiple projects in different environments, ensuring that all touchpoints and interactions with DO are consistent and align with our brand

      • Work with stakeholders and teammates to ensure briefs are complete and well understood

      • Share work within the creative team and with stakeholders in a way that encourages collaboration, drives rapid feedback cycles and keeps projects moving fluidly

      • Capture nuanced feedback into action items, effectively resolve conflicting inputs

      • Embrace flexibility in working with a full spectrum of project types and timelines, from well planned large scale halo pieces to urgent churn-and-burn production work

      • Help drive the direction of DigitalOcean’s brand with your design and creative work

      What We’ll Expect From You:

      • Own design projects from brief through concept and iteration to production

      • Demonstrate a passion for modern, thoughtful and well organized design

      • Exhibit stylistic breadth, attention to detail, and ability to balance beauty, innovation and usability

      • Show versatile experience with visual web design along with some UX and traditional brand design

      • Prove facility in translating high level and abstract ideas into unique, comprehensible visuals

      • Expertise with Sketch, Illustrator, Photoshop and Indesign

      • Why You’ll Like Working for DigitalOcean:

      • We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.

      • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  You’ll need to be great to get hired here and we promise you’ll get even better.

      • We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.

      • We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.

      • We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to onboard in-office and take an all-expenses paid trip to our annual company offsite, Shark Week, to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.

      We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    • Kanopi Studios (North America)
      2 days ago

      As a Contract Designer, you will work closely with Kanopi’s teams to design and create beautiful front­end experiences, tackling complex creative problems in a fun and team-oriented environment. You will not only contribute to our clients’ needs, but your design expertise will also contribute to the Kanopi Studios website and other marketing and communications materials used to promote the company. You will create stunning website layouts, user interfaces, and exceptional user experience using a strategic approach based on agreed-upon goals, user stories, and other project parameters. You have a deep understanding of information flow, readability, and interface usability principles to create design solutions that are not only visually beautiful but also translate into highly functional, legible, and easy to use web pages and user interfaces. The Contract Designer reports to Jessica Skewes, Director of Ideation & Strategy.

      REQUIREMENTS

      Your typical work week might include:

      • Guiding conversations, assisting clients in fine tuning page goals, strategy, and brand positioning.

      • Creating and modifying wireframes and designs based on approved strategy, branding, page goals, research and user persona findings.

      • Anticipating and flagging issues, requests or other factors that could alter a project’s scope of work, budget, timelines, etc.

      • Providing final files in an appropriate format for themers. Being available to answer questions that may arise in the process of executing designs.

      ABOUT THE COMPENSATION & WORK REQUIREMENTS

      This is a contract position. Hourly compensation is commensurate with experience. Not to worry. The pay is competitive and what you’d expect for this role. This is a 100% remote role, but you must live and be able to work in North America.

      NOW... LET'S TALK ABOUT YOU!

      We are looking for candidates who…

      • Have 3-5 years of web design experience, including designing for custom plugins and themes.

      • Have experience consulting with clients in an agency setting - planning, documenting, and presenting creative solutions.

      • Have experience working in a fast paced environment on multiple simultaneous projects

      • Have experience creating layered design mockups for responsive theme implementation

      • Demonstrate inclusive, supportive, and thoughtful interpersonal communication skills.

      • At Kanopi, we believe a variety of backgrounds, experiences, and voices make for a better workplace. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQ+ spectrum, women, and people with disabilities to apply.

      NOW, WHAT?

      If you think this post was written just for you, here’s what to do next:

      • Submit your resume and a link to your portfolio.

      • Answer the questions you see here on this page.

      • Send us a cover letter.

      • Now… About that cover letter… This is VERY important!

      • Please include all of the typical reasons why you’d be an outstanding candidate for this position, plus answer these two questions:

      • Over the past year, what has been your most important achievement, either professional or personal?

      • If you were a superhero (heck, maybe you already are!), what would be your superpower and why?

      • If we feel like you may well be the perfect candidate, we’ll contact you to set up a short phone screen to kick off the interview process. We’ll only contact those candidates that we feel are a good match. Sorry. That’s just the way it goes.

      GOT QUESTIONS?

      We've done our best to describe the company, our customers and the role. But hey, we're not perfect, so if anything here is unclear, include any questions you might have in your cover letter.

      I think that's it.

      If you're awesome, we want to hear from you!

      BENEFITS

      Kanopi is a distributed agency—meaning that we get the job done from our homes, from a co-working space or coffee shop—wherever we do our best work. We are collaborative and dedicated to creating awesome websites for our clients.

      Benefits of Working at Kanopi

      • Fully Remote: Work where and when you do your best. It’s about feeling connected to others, having a flexible schedule and staying healthy.

      • Top Talent: Since we are not limited by walls, our ability to hire the best is limitless. Collaborate, learn and surround yourself with a strongly skilled and diverse team.

      • Travel: Love to see the world? So do we. Just find a place with good wifi, get connected and make great work happen!

      This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by Kanopi Studios in accordance with applicable federal, state and local laws.

    • Envato
      ux
      3 days ago

      Welcome!

      We’re so happy you found us. Since you’ve come this far, it’s safe to say you’re curious about our story and what career opportunities exist, so we’d love to start by introducing ourselves.

      Then & Now

      Our story starts in 2006 with three founders in a Sydney garage (no, we’re not kidding). Born from a desire to earn a living doing what they loved, with the flexibility to do it from anywhere, Envato set out to create an online community for buying and selling creative digital assets. Nearly 13 years later, we’re profitable and still totally bootstrapped. This allows us to stay super experimental and totally focused on the best interests of our authors & customers around the world.

      We’ve built marketplaces where anyone can buy and sell the creative assets they need to complete their projects faster. Our community can now buy millions of different kinds of assets on Envato Market, or subscribe to the #1 unlimited subscription service for creatives, Envato Elements. Every day, these products continue to help everyone from freelancers to small business owners and agencies get their creative projects done.

      While we are known and loved within the digital professional community globally, where our authors have earned over $750 million, we also want to be a place where anyone can Make with Envato. Alongside Market & Elements, our portfolio also includes Milkshake, a website builder for Instagrammers, Placeit, a smart template tool for logos, mockups, graphic design & more, Mixkit, for free stock footage and animation, and most recently, Twenty20, a stock-photo subscription service.

      With over 600 people globally, we have offices in Guadalajara, Mexico & Los Angeles, alongside our funky Melbourne HQ. We pride ourselves on being super remote friendly, with a staffing population just as diverse as the global community that use our products. To keep this sustainable as we scale, we support people to work from anywhere, whether that’s the beach in Croatia, on the Mornington Peninsula, or from their living room.

      Purpose

      You will be joining a newly formed delivery team in the Content Group, who look after our community of Authors, a community of talented and successful creative entrepreneurs that earn a living through offering high-quality content to the Envato ecosystem.

      You’re responsible for understanding, exploring and solving user and business problems as part of a collaborative and user centred design process on a range of projects balancing the needs of our users with the business goals and company vision. You’ll also add your visual design expertise to enable efficient and iterative delivery of a great product.

      Organisational structure

      You report to a Senior UX Designer as part of the UX & Design team, and are also an active member of an agile product delivery team. You will collaborate closely with both teams to solve user problems.

      What you'll be doing

      You will be responsible for defining a user experience that solves user needs that is accessible and consistent with other Envato products. You are expected to:

      • Support the successful design and delivery of projects via a clearly defined, collaborative and repeatable design process.

      • Facilitate, participate and lead collaborative workshops and 1:1 interviews with your delivery teams, stakeholders & subject matter experts to help the team understand problems and opportunities, explore ideas and validate direction.

      • Work with our UX Researcher to determine the best research methods and then execute on the plan.

      • Rapid prototype design solutions to validate with our users.

      • Apply the Envato design language to mockups and support the development team on the entire implementation process to ensure the designs will consistently come to life.

      • Provide constructive feedback to other designers in the team.

      • Present and rationalise design recommendations to General Managers, Product Managers, Designers and Engineers

      • Align with the Envato values and design against Envato’s design principles.

      About you

      As a member of the Envato Design Team you will be expected to represent design in a consistent way to your delivery team and other parts of the business by:

      • Instinctively collaborative in how you work and seek feedback both formally and informally with all types of stakeholders.

      • Being the champion for our users and their needs through a well structured design process that is centered around validation.

      • Being an advocate for the brand and consistency with an acute understanding of when to push, question and if appropriate improve the guidelines.

      • Constantly looking to improve your process and the way we do things at Envato.

      What we're looking for

      • Demonstrated experience in a similar UX/product design role with a portfolio showing examples of how you:

      • Explore and understand the user problem via formal and informal research & testing sessions and being able to translate into tangible insights.

      • Working with stakeholders throughout the project.

      • Explore different design directions and chose a selected option.

      • Next steps/lessons learned.

      • In depth understanding of user interface design including usability, accessibility and responsive design.

      • Experience working with engineers in an Agile or Lean environment to make the dream becomes a reality.

      What we offer

      • A fantastic culture of creatively minded, hard working people who are passionate about Envato and being part of its growth and success

      • Flexible working conditions – we want you to love your work but also your life outside of Envato

      • We actively work on creating a safe, inclusive environment free from discrimination

      • A fast paced and progressive environment where everyone has regular interaction with teammates and Envato community members from all over the world!

      • Read more from our staff about why they love working at Envato by visiting www.jobadvisor.com.au/envato

      • We’re offering a competitive salary package & benefits ($85k-$110k package, but flexible depending on experience)

      Who should apply?

      We care deeply about diversity and inclusion at Envato, and welcome applicants of all types, and from all backgrounds. If you think you have the skills and experience needed for this role then we'd like to hear from you.

      What next?

      Submit a cover letter, an up to date copy of your resume and answers to the below questions. Good luck!

    • Hypergiant (US only)
      4 days ago

      POSITION OVERVIEW

      The space where impossibility intersects reality; where companies speed beyond norms and realize an exploded potential; where light filters out darkness, and machine intelligence makes everything about business smarter.   Hypergiant is rapidly growing and is in search for bright & creative minds who not only think outside a box, but don’t believe a box exists.  If you’ve ever been told you are a right-brain / left-brain individual, then we should chat.

      WHAT WE'D LIKE TO SEE

      Hypergiant is rapidly growing and is in search of a client-facing Senior Visual Designer to help design and brand AI-driven solutions for the enterprise. Ideally, you have amassed deep experience at a high-intensity agency, software development shop, or in-house at a SaaS startup. A broad understanding of how AI would improve a large, Fortune 500 company’s business is necessary.

      YOUR DAY-TO-DAY

      You’re a self-motivated individual who loves to solve big problems from a human-centered design perspective. You’re more than capable of holding your own in conversations about Artificial Intelligence, technology, Agile development, and more, but you are particularly inclined towards improving the holistic experience for people. You do your homework on the client, advances in their industry, and go above and beyond to forge relationships with key decision-makers.

      WHAT YOU'LL GET

      YOU WANT TO WIN. It could be a small mom & pop oil and gas company or a large fashion brand based out of NYC, but you always enter and exit the room with confidence, new friends, and new opportunities for Hypergiant to pursue.

    • 5 days ago

      We’re looking for a Product Designer to play a key role in every phase of product development. 

      This is a unique opportunity to be a high-impact, early member of the Aptible Team. Reporting directly to our VP of Design, you'll be responsible for designing and developing tools that help our clients improve their security posture.

      About Aptible

      Our Vision

      We see a future where it’s easy to bring a great idea into the world using the internet, while respecting data security and privacy. The next generation of businesses will design security and privacy into their operating processes. If every business is going to be a software business, every business will need to be a security business.

      We’re working to make information security a core competency of every startup. We envision a world in which startups have access to great information security, are empowered to focus on their businesses instead of on compliance, can scale faster and more efficiently, and are confident that they're creating quality products.

      Our Values

      Commitment to the Team

      We're passionate about building a diverse team of talented people who accomplish great things together, regardless of where they are. We talk a lot about the science of high-performing teams and how to make Aptible the best environment to support that kind of team. If you love the mutual support and camaraderie of a strong team that wins together, we want to hear from you.

      Commitment to Each Other

      We commit to each other as individuals, one on one. We measure our commitments carefully and hold each other accountable, which means we’re able to deliver more for our colleagues and customers in the long run. We set only a few very clear, ambitious goals as a company each quarter, and talk about them constantly to reinforce focus. We make time to recognize, praise, and reward those who consistently deliver on their promises.

      Commitment to The Mission

      Startups are hard, and we expect challenges and missteps. We love winning, but most of all, we value getting back up and getting better at what we do. We are deeply motivated to build trust on the internet by empowering teams, and we respect grit and perseverance in furtherance of that mission.

      Growth Over Perfection

      We fail often and early, and learn from it. We talk about improving constantly. We praise those who give feedback early and often. We put effort into being good at giving feedback: When we give feedback, we make each other feel big, not small. This helps create an environment where we can take reasonable risks, which in turn helps us make decisions quickly and learn fast. We expect managers to delegate a lot, and acknowledge that delegation means sometimes letting someone make what you think is the wrong decision.

      Teaching as Learning

      We are a team of learners. We value and respect teaching as the best way to learn, and make time to share information openly. We set explicit goals around training, and devote resources to developing and improving our internal training. We praise those who share knowledge in public — by asking and answering questions in team chat, writing documentation, and writing for our customers.

      Taking Responsibility Over Giving Responsibility

      Identifying problems is a good start, but we love solving them more. We think and talk a lot about how we can improve, and work hard at it. We value and reward those who take initiative. We don't like meetings where we only talk about problems.

      Asking Why

      We ask “why?” a lot in order to understand root causes. Asking why helps us cultivate focus and make high-quality decisions quickly. We don't attribute mistakes to human error. We view them as a starting point for an inquiry, not the end.

      Your Impact

      • You'll play a leading role in shaping the vision and strategy of our products, and continuously materialize this into high-level UX concepts to pixel-perfect visual designs.

      • You'll partner with our Product Management, Engineering, and Data Protection Advisory Teams to establish alignment and inspire our team with an actionable product vision.

      • You'll partner with our Product Management Team to design and conduct Human-Centered Design activities with customers and prospects.

      • You'll help cultivate a strong design culture at Aptible.

      Your Strengths

      • Product Design Experience: You have 2+ Years of experience as a Product Designer driving meaningful change for a product. You can design to constraints and develop a deep understanding of organizational context (e.g. team, timelines, business and customer needs).

      • Product Design Portfolio: Your portfolio demonstrates your experience at each stage of the user-centered design process, as well as strong Interaction and Visual Design.

      Our Benefits

      • Work from Anywhere: Enjoy the flexibility of working from home, a local co-working space, or your favorite coffee shop.

      • Open Vacation Policy: We encourage you to take the time you need, when you need it — for any holiday or matter of personal importance.

      • Paid Parental Leave: We offer job-protected Paid Time Off — 12 Weeks, Fully Paid — for all parents to bond with a newly born, adopted, or fostered child.

      • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Aptible.

      • Hardware & Software: We help you create your ideal office setup and provide any software you’ll need.

      • Company Travel: We come together in-person at least two to three times per year, in locations around the globe.

    • 1 week ago

      **PLEASE NOTE: Only applicants who provide a portfolio link with their resume will be considered**

      About the Position

      We are a telecom startup seeking a Product Designer to add to our growing team. We're looking for someone who can take direction from written briefs/brainstorming sessions and utilize high-level problem solving to create fully conceptualized solutions. Candidates should have a very solid understanding of working with typography, understand basic UX principles, color theory, spacial relationships, hierarchy, and should be comfortable with being creative while working within the constraints of a design system. One of the most important qualities we're looking for is someone who has the ability to not only create thoughtful solutions, but can explain and defend their design decisions.

      Requirements

      • Experience with Sketch and Adobe Creative Suite are a must

      • Familiar and proficient with prototyping tools such as Invision, Principle, Framer etc.

      • Working knowledge of CSS3, HTML5 and JavaScript

      • Understanding of grid systems and hierarchy

      • Excellent communication skills

      • Ability to absorb and apply constructive criticism from peers and clients

    • Augusto Digital
      ux
      1 week ago

      We are looking for an creative user experience designer, who’s obsessed about building intuitive, paradigm-shifting, unapologetically simple user experiences. You’ll empathize with user in bringing out a creative solution right from the conceptual stage, conducting user research and translate them into wireframes and prototypes. Perseverant in iterating full system and design to ensure great user experience.

      Responsibilities: 

      • Design sitemap, wireframes, mockups with a mindset to make our user’s life better.

      • Understand the core difficulties and devise creative and practical solution.

      • Perform research and analyse the really expectation of the user.

      • Believe in action items on every screen and make a great effort in offering minimalist design within the scope of system.

      • Facilitate client’s digital product visions by designing wireframe, sketch, prototype, and mock ups.

      • Collaborative design with other partners viz. product management, marketing, technical architect, developers and visual designers.

      • Present effective user stories and journey across multiple devices.

      • Understand delivering value of a good design today than a great design next year.

      • Administer and collect user acceptance testing and perfect design if needed.

      • Iterate the complete product/ system and culls out areas of improvement for better user experience.

      • Champion new ideas and takes smart risks.

      Requirements:

      • Proven experience in UX experience for multiple digital devices (Web, tablets, mobile and wearables)

      • Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages

      • Experience designing mobile apps or complex enterprise applications.

      • Proficient with Balsamiq, Invision, Sketch, MarvelApp, Framer.js, Quartz, Adobe photoshop, Adobe Illustrator, UXPin

      • Ability to work with cross-functional teams in understanding detailed requirement and aligning the needs to product vision.

      • Has deep knowledge in UX standard

      • Excited to follow the UX industry latest trends and technologies.

      • Preferably experienced in designing for international languages and complex product requirements.

      • Can articulate design processes, ideas, and solution to team

      • Seasoned in testing usability and accessibility concerns.

      • Open to constructive feedback

      • Standout colleague

    See 30 more Design jobs
  • Marketing / Sales (37)

    • Yesterday

      Have you ever wondered what happens inside the cloud?

      Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

      We want people who are passionate about understanding developer needs and simply showing them how DigitalOcean can help.

      We are looking for a technically savvy, talented and results-oriented self-starter to work cross- functionally with the product, success, and community teams to clearly and simply communicate the benefits of DigitalOcean, to drive differentiation and preference amongst our developer and small business personas. You will own and drive the overall plans around go-to-market, messaging, positioning, sales enablement and strategic partnerships working jointly with product management and the rest of marketing.

      What You’ll Be Doing:

      • Connect market and customer data to draw insights to effectively market our products

      • Inform product design with your knowledge of the market opportunities and competitive landscape for cloud compute products and services

      • As we expand our compute and kubernetes products and addressable market:

      • Develop product positioning and messaging

      • Develop a comprehensive product marketing strategy for our compute product portfolio

      • Plan and manage execution of multi-channel campaigns for product and feature launches

      • Influence packaging and pricing

      • Develop product-specific content to drive revenue growth including solutions marketing, online workshops, blogs, customer stories (video and written), and presentations

      • Collaborate with cross-functional teams to ensure growth in awareness, adoption/usage and revenue is delivered to meet and beat the compute goals

      • Direct interaction with the DigitalOcean leadership team

      What We’ll Expect From You:

      • Track record of success in marketing to developers, startups, and digital businesses in a product marketing or product management role

      • Demonstrated ability to influence up and cross-functionally

      • Well equipped to balance quantitative evidence and qualitative factors to quickly test and learn, but with ability to make decisions with uncertainty or imperfect data

      • Strong advocate of the customers’ point of view and requirements

      • Demonstrated team leadership, organizational and collaborative communication skills

      • Startup experience strongly preferred; entrepreneurial spirit a must

      • Strong track record in thriving in a highly energetic, fast moving environment

      • Experience in the infrastructure, cloud services, and development is a major plus

      • Excellent verbal and written communications skills

      • Managed GTM activities for at least two launches of products designed for developers or businesses

      • Experience with cloud infrastructure products and services

      • Experience talking with developers in their own language

      • Experience developing business and technical product positioning for multiple personas

      • Experience marketing developer-focused products, such as PaaS, IaaS, developer tools or platforms

      • Demonstrated ability to grasp and learn new technologies

      • Ability to work in a fast-paced and agile development environment

      • Bachelor's degree or higher in a business field with courses or demonstrated knowledge of a technical field, such as computer science, engineering or mathematics preferred

      • MBA is a plus

      Why You’ll Like Working for DigitalOcean:

      • We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.

      • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  You’ll need to be great to get hired here and we promise you’ll get even better.

      • We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.

      • We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.

      • We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge, and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to onboard in-office and take an all-expenses paid trip to our annual company offsite, Shark Week, to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.

      We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    • 2 days ago

      We are looking for a Business Development Representative to work closely with our Marketing and Sales teams. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

      It is an added advantage if you have experience in developing leads from marketing campaigns and meeting sales quotas. You will be responsible for the entire sales cycle from establishing a customer contact till signing a deal. You will also ensure proper after-sales service.

      Responsibilities:

      • Qualify leads from marketing campaigns as sales opportunities

      • Contact potential clients via phone and emails

      • Identify client needs and suggest appropriate products/services

      • Customize product solutions to increase customer satisfaction

      • Build long-term trusting relationships with clients

      • Proactively seek new business opportunities in the market

      • Set up meetings or calls between (prospective) clients and Account Executives

      • Build reports to present to the manager.

      • Stay up-to-date with new products/services and new pricing/payment plans

      Requirements:

      • Proven work experience as a Business Development Representative, Sales Account Executive or similar role

      • Hands-on experience with multiple sales techniques (eg: inbound, outbound, field sales)

      • Track record of achieving sales quotas

      • Experience with CRM software.

      • Fluency in MS Excel.

      • Understanding of sales performance metrics

      • Excellent communication and negotiation skills

      • Ability to deliver engaging presentations

      • BSc degree in Marketing, Business Administration or relevant field.

    • Many of the best software companies in the world are already happy customers of Blossom, but we want to grow beyond the tip of the iceberg.

      To increase our impact we are looking for someone who can help us to grow beyond our core customer base of early adopters.

      You will lift product management best practices as well as the philosophy behind Kanban, Lean and Blossom itself into mainstream.

      You will be in the driver’s seat of all our customer acquisition activities and be responsible for growing our revenue to unlock further resources.

      Strategy without tactics is the slowest route to victory.

      Tactics without strategy is the noise before defeat.

      — Sun Tzu

      You will define our strategy & tactics for branding, marketing, sales and customer success. Your main focus will be to build and operate a holistic revenue machine.

    • Bevy Labs (North & South America)
      4 days ago

       Bevy is the first company dedicated to building enterprise software for companies who want to build, grow and scale their communities in real life (IRL). To keep up with our growing customer base, We are seeking a Marketing Growth Engineer who will be responsible for activities that drive B2B user acquisition and revenue growth including, Web Development, SEO/SEM, analytics, email marketing, social and viral marketing. We’re looking for a data-driven habitual experimenter who likes to try out various ways to improve funnel metrics, test and analyze user acquisition hypotheses to understand what is, or isn’t working and why, and implement tactics that will drive increased traffic and conversion. A full member of the Bevy engineering team, the growth marketing engineer will primarily work on growth marketing engineering projects and otherwise focus on efforts to improve our software offering to help our clients grow their communities.

      Responsibilities

      • Optimize and maintain customer facing website and all related components (chat bot, blog, events, forms, etc…)

      • Leverage all channels including but not limited to inbound and outbound marketing campaigns, paid digital acquisition programs (PPC, paid social), content marketing and SEO to hack user growth (inbound leads and free trials).

      • Work with the Growth Marketing to bring creative ideas and solutions to grow KPIs.

      • A/B test these ideas. Analyze the data and user feedback on those tests.

      • Exchange ideas, data, and feedback with other departments to make the product more user-centric.

      • Drive traffic to website, landing pages, social media and applications.

      • Apply Conversion Rate Optimization (CRO) principles and hacks to increase user growth.

      • Integrate multiple data sources to create a 360-degree view of user and prospect funnel.

      • Prioritize constant improvement by testing data-driven hypotheses across all channels: web, email, ads, content, social, community, product, etc.

      • Participate in software design and implementation discussions, code reviews, product planning, as needed.

      • Take initiative with anything that comes your way

      Your work qualifications

      • Bachelor’s degree or equivalent practical experience

      • 3-5 years in a similar position, with a demonstrated track record of success in testing hypotheses, and synthesizing facts and insights into concrete, actionable strategies

      • Technical background and know-how in integration, analytics and testing, and implementing insights driven tactics that effectively drive customer acquisition numbers

      • Database skills and experience working with multiple APIs to create unique datasets.

      • Google Marketing Platform (Google Tag Manager & Google Analytics etc.) EXPERT

      • Paid Search & Social Media experience including- Google Ads, Bing Ads, Metatags for Social Media (e.g. Facebook Open Graph), LinkedIn Sales Navigator, Facebook Ads

      • Excellent communication skills. The Bevy engineering team is fully distributed -- thoughtful, proactive communication is critical.

      Preferred Qualifications

      • Solid understanding of modern JavaScript and React.js

      • Experience developing with public APIs and Webhooks modern data interchange formats like JSON and XML

      • Bonus points for professional experience with Python and Django

      • Successful experience with working in distributed team, ideally in startup environments.

    • 5 days ago

      Animalz is a content marketing agency that strives to create the best content on the web. We help companies—particularly B2B SaaS businesses—grow by making great content that their audience loves.

      Our focus is on written content that helps companies educate and inform their audiences (Executives, Managers, and other specialized professionals in their field) on strategies and tactics for being successful in their work. Product, design, marketing, sales, and engineering are the main topic areas we cover, mostly within the SaaS/tech field.

      This is a writing-focused role that also requires direct contact with customers. In addition to high-quality writing, successful candidates should be able to demonstrate strong skills and/or interest in managing customer accounts and content workflows.

      An ideal content manager at Animalz:

      • is deeply passionate about writing and approach all forms of content with a creatively curious mindset

      • writes clearly, concisely, and in an organized way

      • has a marketing sense of storytelling

      • understands the business side of writing

      • is well-organized, independently motivated and loves working directly with customers

      • is fascinated by the role technology plays in our day-to-day lives and the ways it continues to shape our future.

      Requirements:

      For our current openings, we’re particularly interested in subject matter experts in the following areas:

      • sales/CRM

      • accounting/bookkeeping

      • digital marketing 

      • thought leadership in the fields of startups and SaaS

      (Tip: When applying, mention your field of expertise, and choose the 3 articles that best demonstrate your expertise in that specific field.)

      You should also have experience with at least some of the following, though we’ll train the right subject matter expert in these as needed (which also means desire to learn and grow in these areas is paramount):

      • You are able to articulate a basic B2B content strategy

      • You can clearly explain why a piece of content needs to be written

      • You know how to do on-page SEO for any piece you write

      • You have a strong writing ability

      • You’ve worked directly with customers and understand the basics for handling that relationship

      • You have a good basic understanding of how content marketing, SEO, email marketing, and social marketing function (on a theoretical level, at least) and how they can work together to get results.

      About Animalz

      We’re a remote team with a home base in NYC and team members scattered around the world. We have an eclectic team of scientists, journalists, operations folks, and more. 

      We are an equal opportunity employer and value diversity in our company.

      About the Position:

      This is a full-time (40 hours per week) remote position. Although we applaud and encourage pursuing your passion projects, we want to make it clear that this is NOT a freelance/part-time position you can do in tandem with other major professional endeavors

      Benefits

      • Work from anywhere you like, as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.

      • Health insurance, covering 80% of the premium for health and 99% for vision and dental

      • 20 paid days off per year

      • Unlimited sick and personal days

      • Monthly health and wellness stipend (for gym subscription or other physical activity)

      • Monthly team lunch stipend to enjoy lunch with a friend or coworker

      • Learning opportunities through internal workshops, talks, and attending conferences

    • We are looking for an incredible customer marketer who can put their talent for customer storytelling and relentless curiosity and testing to use on our energetic marketing team. We have many stories to tell about the rapidly changing world of continuous performance management through our customers and how we’re helping to transform organizations to empower their employees and managers to be their best selves. We’re looking for a creative, self-motivated individual with a delightful combination of the following skills: marketing, customer advocacy, and content writing, video production, and influencer marketing.

      Do you consider yourself a “people person?” Are you the type of person that loves connecting with others and sharing compelling stories? 15Five has a unique opportunity to expand our Marketing team in San Francisco, and we have over 1600 customers to learn and share their stories.

      WHAT YOU'LL DO

      • Build and lead 15Five’s customer marketing strategy cross-functionally throughout the business.

      • Conceptualize and evangelize the creation of a scalable customer marketing program by packaging and aligning key resources across our customers' success, sales and product organization.

      • Create and manage a proactive pipeline of customer reference points and opportunities to leverage them: case studies, webinars, speaking events, sales presentations, analyst briefings and more.

      • Oversee the tactical and editorial process of case study and video creation and ensure alignment of those materials to 15Five’s value propositions and exemplify success.

      • Contribute to the success of the Best Self Conference with customer content and presence.

      • Source, oversee the implementation of and manage technology and systems to support the customer marketing program, including a customer reference library.

      • Create and oversee the delivery of a customer advocacy/reference/referral/awards program.

      • Contribute and support opportunities for customers to engage and thrive (e.g., customer events, customer advisory boards, user groups, and executive roundtables). Leadership of these opportunities may be required.

      • Work with customer success, sales, and marketing operations to manage a customer contact process and frequency to maximize participation with 15Five to avoid the pitfalls of excessive or inappropriate communication.

      • Maintain accountability for the enablement of sales, marketing and product teams in the use of customer reference materials.

      • Spearhead customer success enablement including training and information between CS and Product on new features or product changes that impact our customers.

      • Oversee the allocation of budget and other resources for the customer marketing function.

      WHAT YOU'LL BRING

      • 4 - 6 years previous B2B marketing experience with at least two years in a customer marketing role (preferably in SaaS or other high-growth technology company environment)

      • Exceptional organizational influence skills

      • Outstanding ability to empathize with customers, sales teams, executives and PR professionals

      • Excellent expertise in narrative storytelling, writing, and editing that is translatable across many mediums

      • Thorough understanding of sales and customer success processes

      • Previous brand, sales or PR experience a plus

      • Proven track record of driving a successful content strategy across channels

      WHO YOU ARE

      • Action and results-oriented: rolls-up sleeves and tackles work head-on - no task is too small or insignificant for you

      • Proven ability and desire to work in a fast-paced, highly dynamic and collaborative environment

      • Never satisfied with the status quo – always looking for opportunities to improve

      • A strategy is not complete unless it includes metrics and clear definitions of success

      • Excellent communicator, collaborator, and creative thinker, with an ability to use data to inform all decisions

      • Team player who is enthusiastic about helping out across the team, and learning new skills within the marketing function

      • Experience driving measurable outcomes that demonstrate the impact of your work

      • High sense of urgency with the ability to prioritize competing initiatives

      • BS/BA degree required

      • Outgoing personality; desire for face-to-face conversations as opposed to relying solely on email and chat to communicate; examples of your ability to influence people that don’t report to you will be sought after

      • Able to work by the 15Five values and willing to bring their best self to work.

      By the (6) Month Mark, You'll...

      • Have a healthy pipeline of case studies and videos in the works to be published

      • Have a customer reference program developed and internally launched

      • Meet with several customers and build relationships with key advocates

      • Increase social media presence and engagement with our customers

      • Set customer referral program strategy with stakeholders

      • Have identified ROI metrics for customer engagement advocacy programs with a system for tracking trends over time

      By the (12) Month Mark, You'll...

      • Have consistent customer events schedule and strategy for engagement

      • Be growing group of advocates and thriving online community

      • Set Customer Advisory Board that meets consistently and can provide feedback throughout the year regarding different facets of 15Five

      • Identify customer references in all target industries to speak with media, prospects, and analysts

      • Help increase NPS in collaboration with other teams

      About 15Five

      15Five is a continuous performance management solution that helps employees grow and develop, in just 15 minutes each week. We offer a robust and intuitive set of features including weekly check-ins, 15Five delivers everything a manager needs to impact employee performance, including continuous feedback, objectives tracking (OKR), recognition, 1-on-1s, and 360° reviews. 15Five is the most popular performance management software out of 246 vendors, and a Top 50 Fastest Growing Product on G2Crowd, with over 1,900 forward-thinking companies using the solution to bring out the best in their people.

    • 1 week ago

      Who are we?

      We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie.

      Our team is comprised of successful start-up veterans with deep experience in VR, gaming, technology and hospitality. We're funded by leading global tech investors including Andreessen Horowitz and Alibaba.

      Since we launched in 2017, we’re now live in 6 locations and 4 countries around the world (4.5 stars on Yelp, and the #1 Activity in Hong Kong and Singapore on TripAdvisor), and we’re quickly expanding.

      What will you be doing?

      You'll be leading marketing for our global brand and retail locations around the world. You and your team will be responsible for making sure our retail locations have overwhelming demand and our brand is beloved by all guests. You'll be doing everything from managing our social channels, to defining our email lifecycle content, to owning our paid acquisition efforts.

      Specifically in this role, you’ll be responsible for:

      • Our Brand Voice: as a new company in a bleeding edge market, we must build a unique and consistent brand. You and your team will be the primary owners of this brand, and will need to make sure we deliver our brand promise with high quality and consistency across all our channels - from social, to email, to even out of home billboards. You should be a strong writer and communicator able to roll up your sleeves in the early days to make sure we consistently communicate our message across channels.

      • Growth and Content Marketing: you'll use our owned channels (email, social, web) to define lifecycle marketing campaigns to make our guests experience better, smoother, and increase anticipation. You'll also create compelling content for our existing guests across channels to entice them to visit again, and stay updated with everything new in our retail locations. Success means significant, measurable impact of content and growth marketing against bookings and retention.

      • Paid Marketing: you'll be responsible for setting our guest acquisition strategy through paid efforts both online and offline. You may also work with local press and influencers to launch new retail locations and to drive further demand to our existing locations. Success means our stores are overflowing with demand with efficient marketing spend.

      Who are we looking for?

      • We're looking for someone who has at least 6+ years of experience in growth marketing and demand generation across a variety of channels, and have an exceptionally strong portfolio of marketing work.

      • You should have a quantitative bent - you should know how to measure impact of the campaigns that your team ships and be proactive in doing so.

      • You should have experience shepherding a consistent, high quality brand experience across digital and physical touchpoints.

      • You should be a strong writer yourself and be an exceptional editor for other writers that you work with.

      How can you really impress us?

      • If you've been a founder in the past, we'd love to hear about it, especially if you've failed. Our team is highly entrepreneurial and the majority of us have been founders before (and most of us have failed).

      • If you're super passionate about VR, we'd love to hear about it. How'd you get into it? What disappointed you? VR is not in a good spot today, but we're all true believers and we believe we will help make it happen.

      • A huge bonus for this role in particular would be sending us writing samples that you're especially proud of.

      How do I apply?

      If you’re interested in this role, please apply here, or find some other way to get in touch if you’d really like to stand out. We’d like to see at least a CV or LinkedIn, and a quick cover letter/email/blurb on why you’re the right fit for us.

    See 30 more Marketing / Sales jobs
  • Product (46)

    • Canonical (Americas, EMEA)
      Yesterday

      Business, technology, and personal leadership all come together in the product management team at Canonical, the publisher of Ubuntu.

      We are growing our interdisciplinary, creative and focused team of product champions who own and lead product marketing, management, and performance across our broad cloud and IoT product portfolio, including the Ubuntu operating system, OpenStack, Kubernetes, MAAS, containers, AI and more.

      The Product Manager will be an analytical storyteller with a strong sense of message and product capabilities. We are seeking graduate professionals with a technical background to define product strategy and create initiatives to drive business engagement with Canonical products.

      Product management at Canonical is data-driven and content-centric. Product performance is closely measured and this team participates in regular reviews with the company leadership. You will join a rapidly growing team at an early stage in its development and have the opportunity to shape and develop the positioning and message across our suite of products. You will generate effective content that can attract and engage sophisticated technical and commercial audiences (product managers and directors of technology and IT), and work closely with Canonical’s marketing, media, product development, sales, research, consulting, and training teams.

      You will not only define product strategy but also be accountable for product development and go-to-market execution, the creation of marketing materials including sales collateral, case studies, training, and external blog posts. You will be expected to be comfortable creating impactful assets that drive measurable lead generation and market awareness.

      The successful candidate will be multi-talented, with:

      • A rigorous technical or science background and supporting qualifications

      • Business and commercial interests, possibly with a relevant qualification

      • A proven history of articulation, presentation or narrative, as well as leadership in areas of personal interest

      • Energy and a strong work ethic, and personal interests aligned with the field, such as demonstrable hobbies in areas such as tech/arts/music/languages

      • Awareness of the positioning, competition and tactical opportunities available to Ubuntu and Canonical

      • If you are excited about technology and interested in how innovation drives business impact on a global scale, this might be for you!

      In this team you will:

      • Develop value proposition and messaging frameworks, and drive articulation of product portfolio positioning, aligned to product goals

      • Own go-to-market and adoption strategies

      • Identify needs and sharpen product offerings based on feedback from customers and competitive positioning

      • Maintain and communicate product release roadmaps

      • Create compelling sales and marketing collateral to drive adoption

      • Conduct adoption analysis and develop recommendations for growth initiatives

      • Identify internal and 3rd party research needs to support product positioning and go-to-market plans

      Qualifications

      • Bachelor’s Degree in Engineering, Computer Science or a related discipline

      • Evidence of interest in the business impact of technology (e.g. MBA or comparable background)

      • Strong aptitude for data-driven decision-making and experience in distilling complex products into client-facing solutions

      • Proven ability to write about technology and the tech competitive landscape, either in the form of product writing or public commentary

      • Ability to create compelling sales collateral and marketing materials

    • Welcome!

      We’re so happy you found us. Since you’ve come this far, it’s safe to say you’re curious about our story and what career opportunities exist, so we’d love to start by introducing ourselves.

      Then & Now

      Placeit is a design tool that allows anyone to create beautiful videos and designs in seconds. Our aim to enable to creative people that don’t have technical skills to be able to make beautiful looking visuals!

      At the end of 2017 we became part of the Envato family.  Envato operates a group of digital markets that sell assets for designers of all types.   Envato offer includes graphic design, photography, audio, video and tutorials. There are about 1.5 million active buyers and sellers and 8 million community members, along with more than 5 million products in their market.

      What you’ll be doing

      The Director of Product is a newly created, full-time permanent position to be responsible for designing and defining new features for Placeit but also owning the quality of those new features once released production.  We believe that half of the product development process happens after you’ve released the initial version.  It’s all those little details that make the features really become polished!

      Reporting to the CEO Placeit and collaborating with the CEO Envato, the Director of Product will lead a team of UX experts and collaborate with Project Managers, CTO and Engineering, and all internal and external stakeholders to drive product decision making.  This position will suit a technically minded problem solver combined with an understanding for our aesthetic and creative product.

      What’s unique about Product development at Placeit:

      • There is a lot of collaboration between the technical and UX side early in the design process. No one throws a feature “over the fence”. The UX team shapes their ideas around the constraints.

      • The UX team doesn’t just design things and ask engineering to build them. They try to find the optimal point at which the feature is useful to users and not overly complex to build.

      • At least 75% of the feature we build have a strong case backed up by real data. That doesn’t mean we don’t take gut decisions once in a while but the default is to try to make intelligent decisions.

      • Our product is large (in terms of featureset) and there are many segments of users that use our product. It’s very easy to over simplify things and make changes that don’t work well for a large portion of users so we have a lot of emphasis in designing experiments to understand before we overly commit to something we’re not sure about.

      • We move fast. We know a lot of companies say that but we mean it. We make lots of big changes quickly but we track those changes and watch closely.

      • We don’t do over-collaboration. We try to only involve the people actually need to be involved in making decisions and exclude everyone else.

      • Everyday we come in, we take a second look at planned features and see if we can find a simpler way of approaching a feature. Even if it means trashing the feature requirement completely.

      • We don’t do any release that can take more than 6 weeks in order to contain complexity.

      • If we don’t understand the user story / value proposition, we don’t build it.

      • We like to clearly separate the problem definition phase from the solution phase and never to mix the two.

      • Our UX / Product team is very much involved in understanding user behaviour. Everything from reading customer requests directly to watching user usage recordings to talking to customers directly. We’ve built a lot of tooling in this area.

      • We will often explore multiple ways of doing the same feature to make sure we properly explore multiple options before committing to one.

      In this role you can expect to:

      • Define and direct the design of new features

      • Communicate progress and new feature releases to all stakeholders (Content, Marketing, Customers, Finance, Engineering, UX)

      • Communicate and define success metrics of the product (including new features)

      • Work with marketing teams to announce and draw attention to features

      • Work with Placeit and Envato CEO to execute within the overall product strategy

      • Design and run experiments to help understand product usage

      • Suggest new features

      • Prioritise the backlog of features / improvements based on direction set from CEO

      • Be the final line in terms of quality assurance for new feature releases which means a strong sense for understanding user flows QA

      What we’re looking for

      • Familiarity with the design / creative industries; making logos, videos, templates

      • Strong experience working with Sketch / Figma / Adobe IX / Invision design tools

      • Basic coding knowledge

      • At least five years of product management experience

      • Experience leading a team of five or move for a minimum of three years

      • Curiosity in how to actually build things shown in projects owned and started by you

      • Having a design background to be able to give direction the UX team

      • Strong written communication skills and the ability to communicate with a variety of stakeholders and audiences ideally in English and Spanish

      • Demonstrated ability to understand the commercial factors and how to factor them in planning in terms of trade-offs

      • Developed problem solving skills to be able to synthesise feedback from customers and stakeholders. You should be able to get to the bottom of a request and understanding the core reasons deeply.

      • Have an analytical mindset to analyse data and create experiments to find out the answers to key questions that can drive new feature ideas.

      • Hold expert skills in the product design process: Problem definition, wireframing, prototyping, UX, visual design, UX research, QA and studying the product usage in production

      • Intermediate to Advanced skills using Google Analytics and / or background in using application usage events / analytics data to understand user behavior.

      • Strong statistics / analytical skills; Ability to easily extract insights from reports

      Who should apply?

      We care deeply about diversity and inclusion at Placeit and welcome applicants of all types, and from all backgrounds. If you think you have the skills and experience needed for this role then we'd like to hear from you.

      What next?

      Submit a cover letter, an up to date copy of your resume and answers to the application questions. Good luck!

    • Docker is looking for an inspirational product leader to help us shape the way applications are built, deployed, and managed in a world run on containers. As the Senior Product Manager responsible for Docker Hub, you will own and drive the life cycle of new features and products from high-level concept design to delivery and end of life. You will help shape the future on key areas of the Docker developer experience, including how developers build, share, collaborate on, ship, and run modern containerized apps.

      Jump on the whale!

      We’re rapidly growing the Docker product platform, ecosystem, and the team, and tackling some of the biggest challenges around – your impact will help operations teams support millions of developers around the world ship code faster and more reliably. At Docker, you and your engineering team will imagine, design, build a platform that the next generation of software developers will use to change the world. If you have the skills for the next level but haven't been noticed in your current environment, we're ready to take a chance on you.

      Responsibilities

      • We subscribe to Good PM, Bad PM.

      • You own the product, the revenue, and the results. No Excuses.

      • You believe in and can articulate succinctly, the customer and their pain. You empathize and internalize deeply the world they live in and the constraints they work through. You live to make their lives easier.

      • You love talking to developers and finding amazing solutions that solves for today's problem while optimizing for tomorrow's vision.

      • You love building products that are easy to adopt and use. You have a keen design sensibility, and you are always looking for ways to improve the usability of your products.

      • Marketing loves your slides and positioning statements; you love their ability to make it look and sound amazing in all forums and take it to a wide audience.

      • Support teams call you first when something is wrong and know you will not leave them in a lurch with a customer.

      • You love to move fast, and ship stuff that matters.

      Requirements

      • You have built SaaS products and understand the challenges of running a SaaS platform at global scale.

      • You have a deep understanding of the needs of developers and appreciate the unique challenges of crafting a product experience that speaks to developer sensibilities.

      • You've had a fantastic career building enterprise products...your customers love you and know you by first name.

      • You can break down complex technical problems into small, release-able, user valuable features.

      • You can describe complex issues clearly and succinctly to someone who doesn't have a Computer Science degree.

      • English proficiency preferred

      What We Have To Offer

      • We have a customer base you'll love because everyone has a favorite company that uses Docker

      • People who are torn between going home and going on a burrito run, or sometimes just a run.

      • Free food of all kind (healthy and not), drinks and beers

      • an awesomely smart group of people who are professionals at what they do and have fun doing it.

      • Mentorship for our next leaders who have an active learning mindset.

    • Giant Swarm (Europe or North America (East Coast))
      4 days ago

      We are looking for a Technical Product Owner for Kubernetes

      Giant Swarm is a fast growing open source infrastructure management platform used by modern enterprises. Our vision is to empower developers around the world to ship great products.

      We're a distributed, diverse, and growing team, spread across Europe. The company is based in Cologne, Germany, where we have a small office in a coworking space. However, only a few people work there. All workflows are created to function remotely - but of course, if you want to visit Cologne, you are more than welcome!

      While we are remote first, we appreciate quality time with our co-workers, so we meet in person twice a year to work and have fun together.

      Work-life integration

      • Flexible working hours, and working from home or anywhere you prefer but please note that your permanent location should be somewhere in Europe.

      • Currently, the number of kids from our team members outnumbers the number of employees.

      • We don’t only care about the kids “within” the company, but also about all children - for example, we compensate the carbon of all our flights.

      • As an international company, we want to create similar standards for everyone, regardless of location. So, additional perks (for example, a location-aware, fixed amount paid each month to cover costs like co-working, phone contracts or gym memberships), paid parental leave and healthcare compensation are compulsory.

      Your Job 

      • You are responsible for the success of our product ;) But of course, you are not alone. We currently have 4 PO’s and all team members are engaged in the product process.

      • You create, order and validate the list of the work that has to be performed. You decide with the other PO’s what will be developed and when, and make strategic product decisions.

      • You manage the Product Backlog of your team and write user stories.

      • You communicate a clear vision and help the team to prioritize.

      • You participate in all development events (Daily StandUp, Planning, Retrospective, Reviews).

      • You do proactive stakeholder management (customer, other PO’s, cross-functional Dev Teams, other internal departments) and gather requirements, manage expectations and set priorities.

      • You ensure that our customers are informed about new features (Documentation, Blog posts, Newsletter, just organization, no content creation!).

      Why we think this job is worth applying for (challenge us!)

      • Impact, Impact, Impact! We are a remote-first organization with a growing team from 15+ European countries. Every new team member changes the team. This is great! People who know things we don’t are highly welcome.

      • “It's easier to ask forgiveness than it is to get permission” (Grace Hopper) - sure, it’s not 100% like this, but we have a strong culture of failure which, is part of our agile mindset. We don’t do things like in the guidebook. You can try things out! Our default to 100% transparency will help you here.

      • We play a key role in our customers' digital transformation. We have partnered up with Amazon and Microsoft to provide our solution on their cloud platforms - more will follow.

      • We have been in this ecosystem from the get-go and as part of the CNCF family, we feel at home in the community. As a part of Giant Swarm, you will also join this extended family.

      • We serve some of Europe's leading organizations and are talking to many more.

      WHY Giant Swarm?

      We like to give you a glimpse on how working with is like:

      Self-organization

      Creative work needs freedom and openness. We encourage you to do your work wherever and whenever you want. We expect passion and encourage sustainability. If you need rest, take it. We don't count holidays - but we are also aware that this combined with remote work can also lead to working too much. So we encourage you to take holidays and help you to manage the freedom and flexibility.

      Teamwork

      We are a growing company with team members distributed all over Europe and plans on expanding to the US. Our ambitious goals are only achievable as a team. Everybody’s input is highly welcome and appreciated. Although sometimes rules and processes are necessary, we try to keep them as lean as possible. Always question the status quo and find new ways of collaboration and teamwork.

      Learning

      Learning is mandatory and fun at the same time. If you realize you want to expand your knowledge in a specific area, we support you with conferences, books etc.

      Basics

      We offer fair (transparent and open) salaries with benefits like choosing your own laptop, additional perks (for example, a location-aware, fixed amount paid each month to cover costs like co-working, phone contracts or gym memberships), paid parental leave and healthcare compensation are compulsory. And you will participate in our stock options program. Currently, our team members have more children than we are employees. So family-friendliness is a must.

      We are not hiring job descriptions. We hire humans. :) We welcome applications from everybody, regardless ethnic or national origin, religion, gender identity, sexual orientation or age.

      Requirements

      • You have at least 3 years of work experience in a tech-driven environment and you know stuff about enterprise software, cloud, open source and distributed systems). You can tell us about your experience with Kubernetes and infrastructure.

      • You find the right tone for all stakeholders. Especially with our cross-functional Engineering teams, you are available and engaged. (We are currently building a product where we put customer requirements into product requirements and stories which work for a multitude of customers.)

      • You can deal with being empowered to make decisions.

      • You understand the market, product, business, and any constraints involved.

      • You have an understanding of how our product is developed and delivered, you know a lot about agile methodologies but you don’t need to do everything in the guide book.

      • You fight for good UX as this is a huge part of our product.

      • You are happy to work in a fast changing environment and adapt the way you work according to the current status of the company. We are operating in the evolving container ecosystem; the whole market is highly volatile.

      • You don’t need to be a coder, but a basic knowledge of Linux or a little bit of programming will help you to understand what we are doing.

      • Having worked with Kubernetes before is a great plus.

      • You have excellent English skills. German is a plus.

      • We (and our customers) are currently mostly distributed around Europe (around UTC), thus, you are located in Europe or the North American East Coast.

    • At 0x, our mission is to create a tokenized world where all value can flow freely. In joining us, you'll take part in transforming the way that value is exchanged on a global scale. We're passionate about open-source software and decentralized technology's potential to act as an equalizing force in the world, and our technology is deployed by a wide array of projects at the cutting edge of internet and economic advancement.

      We're a highly technical, globally distributed team with headquarters in San Francisco. 0x, at its core, is a tool that enables developers to build new products powered by a common layer of exchange. Our developer ecosystem underpins our success, and serving as the Product Manager on our Developer Experience team will directly enable businesses built on 0x to get the most out of the protocol, as well as allow new projects to develop on our tech.

      In joining us, you'll be responsible for finding new opportunities for the company, working with the core team to seize those opportunities, building and prioritizing a product roadmap to solve associated problems, and executing on associated tasks. You'll have full ownership over your projects, and you'll work closely with engineering, marketing, ecosystem development, and leadership to be sure we're aligned on overarching organizational goals. 

      WHO YOU ARE

      You're a passionate, creative, and logical human, able to decompose ambiguous problems into digestible pieces, prioritize solving them, and delegate tasks appropriately. You're adept at analyzing tradeoffs between different solutions and ideas, you aim to make the most of the resources at your disposal, and you're scrappy enough to pull together more resources when necessary. You're capable of (and enjoy) inspiring and mobilizing the teams you work with towards ambitious goals.

      We operate in a nascent, rapidly evolving industry. The projects you'll end up PMing sometimes demand knowledge of early, niche, and/or experimental tech, and in many cases, demand that we create such tech ourselves.

      RESPONSIBILITIES

      • Work with Engineering, Marketing, Ecosystem Development, and Relayer Success to develop and ship new products and services that make it easier for developers to use 0x

      • Research and understand market competition and developer needs, prioritize with your team, and develop into short-, medium-, and long-term product roadmaps that address these problems or opportunities

      • Evaluate tradeoffs between different decision and clearly communicate these decisions to a range of different audiences

      • Use data to understand how people use 0x, crypto protocols and other markets more broadly. Craft metrics that accurately reflect your organization's goals and work to influence them with the team

      • Clearly communicate your team's priorities and product roadmap across the company, and drive consensus around any conflicts

      • Be a public face for 0x when meeting with other teams, speaking at events, and/or writing external-facing materials

      REQUIRED

      • Technical or software engineering background with at least 2 years of Product Management or Developer Evangelism / Relations experience

      • Experience working on developer platforms or developer APIs

      • Strong communication and writing skills

      • Strong data analysis skills

      • A love for and strong understanding of the developer community

      • Passion for the benefits of decentralization and the 0x mission

      • Exhibit our core values: do the right thing, consistently ship, and focus on long-term impact

      PREFERRED

      • Enthusiasm for and knowledge about 0x and other blockchain technologies

      • Basic SQL and Javascript skills

      BENEFITS

      • Additional cryptocurrency-based compensation

      • Comprehensive insurance (medical/dental/vision)

      • Monthly mobile phone bill, wellness, and transportation reimbursement

      • Flexible hours, liberal work-from-home policy, and a supportive remote environment

      • Great office conveniently located in Soma

      • Take vacation when you need it (and we really mean it — three weeks/year minimum)

      0x is dedicated to fostering diversity, inclusion, and belonging in its team and workforce, and is proud to be an equal opportunity employer. 0x does not make employment or hiring decisions on the basis of race, color, creed, religion, sex, sexual orientation, gender, gender expression or identity, age, disability, veteran status, marital status, pregnancy, citizenship, national origin, or any other basis that is protected by applicable local, state, or federal laws. 0x will also consider qualified applicants with arrest and conviction records in a way that is consistent with San Francisco’s Fair Chance Ordinance and similar local laws.

    • 6 days ago

      aware3 is seeking an experienced Product Manager to coordinate product development, release planning, and marketing related initiatives for a core product line and market segment. This position involves gathering input from current and prospective customers, sales, operations, customer success, the leadership team, and other appropriate stakeholders.  This position works as a liaison and facilitator between customers and the technical development and implementation teams and will actively participate in the growth of aware3.

      RESPONSIBILITIES:

      • Manage product lifecycle from concept to end-of-life.

      • Create products based on industry needs and direct customer interaction.

      • Gather and document requirements in creating products.

      • Develop go-to-market plans in collaboration with cross-functional teams (Engineering, Operations, Sales, and Marketing).

      • Conduct market research, surveys, and competitive analysis to inform product positioning.

      • Identify strategic product opportunities.

      • Write and prioritize use cases and user stories for prioritization.

      • Ensure functional specifications are aligned with business requirements.

      • Work directly with engineering team members to clarify ambiguities and other issues during the design and development process.

      • Form and lead product creation teams as new products are introduced; handoff production-ready services; and repeat the process.

      • Travel to visit customers and prospects, represent aware3 at industry conferences, and pursue professional development activities.

      • Organize user groups, focus groups, and other customer feedback interactions.

      • Collaborate with release management to ensure availability of product/feature demos, internal and external training, and production support tools at rollout.

      • Work with marketing to develop and execute innovative product marketing programs.

      • Provide support for pricing related decisions.

      EDUCATION: 

      • BA/BS degree or equivalent combination of applicable education and work experience

      EXPERIENCE: 

      • 1-2 years related experience.

      • 3-5 years of Product Management experience preferred.

      • Experience in donor/fundraising market preferred.

      • Experience working with nonprofits (e.g. churches, schools, etc.)

      COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

      • Ability to prioritize and manage multiple concurrent projects.

      • Flexibility to adapt quickly to new requirements, situations, programs, and services.

      • Customer focused; team player; analytical.

      • Leadership, motivational, and organizational skills.

      • Strong written and oral communication skills.

      • Industry certifications (e.g. AAP, QSA, CPISM).

      • Strong problem solving skills.

      Salary will be dependent on experience. Standard compensation package includes 401k and insurance.

      Our growing, dedicated team works in an open environment in our Kansas City, Missouri office, with some teammates remote. We have a casual work environment with a collaborative and supportive team dynamic.

    • We are looking for an associate product manager who wants to work on live games and learn all about live ops and games as a service.

      Associate Product Manager responsibilities are:

      • Analyzes data, builds automated reports, and works with Live Ops to get all necessary data at the right time to manage game metrics

      • Assists in managing in game sales, CRM programs, seasonal content, economy, and user traffic

      • Works with teams to identify, test, and measure hypotheses

      • Effectively communicates relevant KPIs and updates to team in a timely fashion

      Product Manager requirements are:

      • Personality and constitution suited for rapidly evolving startup environment

      • Can work independently and manage a complete project from concept to completion

      • Strong quantitative and analytical skills; the ability to derive conclusions from data and clearly communicate findings is critical

      • Strong experience with writing SQL queries for analysis

      • Strong organizational skills and detail oriented

      • Passion for games

    See 39 more Product jobs
  • All others (45)

    • Yesterday

      We are seeking a senior data scientist to lead us in making optimal, data-driven decisions throughout the company.  You will work collaboratively with internal stakeholders to communicate findings, answer business questions, improve existing processes and innovate new solutions. You will bring a rigorous approach to validating assumptions, generating hypotheses, and the design, analysis, and iteration of experiments. Your will focus on driving and optimizing marketing strategies, but will also be flexible enough to support analytics needs across other areas in the company including product, e-commerce, and customer service as needed. The ideal candidate will be highly self-motivated and inquisitive, with strong analytical skills, extreme attention to detail and a passion for using data to drive business growth.

      Responsibilities

      • Partner with marketing team to design and analyze experiments to optimize pricing, up-sells, ad copy, etc.

      • Apply segmentation and modeling methodology to improve marketing campaigns, email lists, and provide insight into our user base.

      • Collaborate on user experience funnel and attribution modeling to identify how users interact with our site through different marketing channels and improve retention and conversion.

      • Design, develop, and maintain robust and scalable solutions, reports, dashboards, etc. that will support our internal stakeholders’ ongoing and ad-hoc needs.

      • Work with internal stakeholders in various areas to correctly frame and answer high-level, open-ended business questions.

      • Verify and validate the accuracy of data, documentation, processes, and conclusions.

      Qualifications

      • BA/BS, MA/MS and/or PhD in a relevant quantitative field or equivalent experience

      • 8+ years relevant experience is preferred but we are open-minded and are more interested in the quality of experience than the years of experience

      • Strong statistical knowledge and understanding of A/B test design and analysis

      • Experience with causal inference methods and/or machine learning preferred

      • Experience retrieving data from SQL databases (we use MySQL and Redshift), and manipulating and analyzing data using complex SQL queries or computing languages such as R or Python

      • Advanced spreadsheet skills for manipulating, analyzing, and presenting data (eg. nested formulas and functions, pivot tables, formatting, parsing, etc.)

      • Experience with Google Analytics and digital advertising tracking, measurement, and metrics

      • Superb written and verbal communication skills

      • Excellent ability to visualize data and communicate conclusions to stakeholders of all levels

      Benefits and Perks

      • Collage.com pays 100% of the premium for full health, vision and dental insurance coverage for you and your family in a high-quality Blue Cross Blue Shield PPO plan.

      • Flexible day-to-day schedule and generous vacation policy: work hard and take vacation when you need it.

      • We’ll pay for any computer and home office equipment (within reason) that will help you work.

      • We offer all full-time employees a Vanguard 401(k) retirement plan, with Collage.com matching employee contributions.

      • Home Internet reimbursement.

      • Paid travel to conferences and meetings.

      • $3,000 / year in free Collage.com products, and employee discount for friends and family.

    • BrandBastion (Europe)
      2 days ago

      DESCRIPTION

      This is a full-time remote position.

      BrandBastion transforms the way brands deal with social engagement. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations. Our technology combining artificial intelligence, machine learning and human expertise runs in the background creating an open and free environment for discussions, offering blazing fast customer responses, escalations, protection from threats and real audience insights 24/7. We help brands to rise above the challenges of complex digital interactions, accurately, at scale and in real-time.

      We process millions of pieces of content each day on Facebook, Instagram and YouTube. We also uphold a very large database of categorized content that our machine-learning natural language processing software runs on. In order to provide our clients with actionable reports and to improve our software, the data needs to be efficiently processed and analyzed.

      As a Data Scientist you will be:

      • Thinking unconventionally to find innovative ways to solve real world problems such as: analyzing and classifying social media content in real time, overcoming the challenges of working with unstructured data, multi-language and multi-cultural content.

      • Working closely with our development and analytics team to support further development of our proprietary technology and developing new services.

      • Keeping up with the latest social media trends and threats such as spam, scams, malware and piracy, finding patterns and associations in big data sets.

      • Researching and developing automation and predictive solutions using AI, machine learning, NLP, deep neural networks or even developing your own implementations.

      • Working closely with our account management and sales teams to discover trends, to perform data analysis and generate relevant industry research and reports.

      REQUIREMENTS

      • Creativity and curiosity is essential for this role.

      • Highly focused on implementation and problem solving, can-do attitude, and committed to ongoing learning.

      • Fluent English, both written and spoken.

      • Data science expertise: Machine Learning, Deep Neural Networks, AI, NLP.

      • Development skills with strong IT knowledge (Python, Java, SQL/NoSQL, Spring, Maven, Microservices, REST).

      • Big Data tools and engineering expertise would be an asset (Apache, AWS, Hadoop, ELK).

      • Experience with text and image analysis would be an advantage.

      • Background in data science, computer science, mathematics or similar field. PhD, patents and publications in relevant area would be an asset.

      BENEFITS

      • Possibility to work remotely from anywhere in Europe.

      • Work with the best and brightest team members from all over the globe.

      • Competitive compensation.

      • 4 weeks of paid vacation annually offered to all team members.

      • Flexibility in terms of working hours and possibilities to work remotely.

      • Opportunities to grow your career in a new and growing field.

      • Work with some of the world’s greatest and most innovative brands.

      • Receive immediate responsibility for everything you do and the freedom to get creative.

      • Join a growth company operating in a new exciting industry.

      • Opportunity to travel.

    • Automattic, the company behind WooCommerce, WordPress.com, and Jetpack, is looking for an extraordinary candidate to lead our work in payments and financial services. In this role, you will have the opportunity to dramatically expand on Automattic’s work in payments, and build new financial products to help our merchants grow their businesses.

      As Director of Payments, your primary responsibilities will include:

      • Driving and executing the product roadmap for payments and financial services.

      • Leading product development, strategy, go to market, and daily operations for Automattic’s payments products and partner integrations, with a focus on revenue growth.

      • Coordinating and managing product development and management process under tight timelines and across various teams within and outside of the organization.

      • Overseeing risk management and compliance functions to ensure minimal losses.

      • Identifying providers and partners, negotiating terms, executing deals, and working with the team to integrate them and oversee their long-term success.

      • Conducting market research to identify, assess, and prioritize new business opportunities.

      The ideal candidate:

      • Has 7+ years of experience with a strong foundation in product development, product management, and online payments (at online payment companies, card networks, banks, etc., or a similar environment).

      • Has a proven record in developing complex long-term product roadmaps, and executing them across various divisions within an organization.

      • Is deeply familiar with the economics of online payments and what drives profits and losses—and can speak in specifics to underwriting/risk management techniques, optimizing interchange fees, and compliance.

      • Has a consistent record of negotiating and implementing complex deals with large organizations.

      • Has strong analytical skills and the ability to model business opportunities and assess trade-offs.

      • Has experience doing market and competitive research, and working cross-functionally with legal, engineering, marketing, and finance teams.

      • Is highly self-­motivated, able to work with significant autonomy.

    • 3 days ago

       Please read carefully before applying. This position is 100% remote. Your timezone must have a minimum of 2 hours overlap with London (GMT) 

      ABOUT US

      SmarterQueue is a ground-breaking social media tool.

      On average, our platform saves Customers over 8hours per week, and increases the effectiveness of their social media content up to 300%.

      We are a fully remote team of 15, spanning the UK, Canada, America and Europe, building a tool which adds real value to influencers and marketers lives.

      KEY RESPONSIBILITIES

      Customer Relations

      • Respond to support questions, requests and complaints from our customers with a high focus on detailed quality. 

      • Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals. 

      • Identify and execute opportunities to increase customer loyalty and reduce churn. 

      • Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.

      Operations

      • Support customer onboarding as required and help implement innovative processes to continuously improve onboarding. 

      • Create, review and edit Knowledge Base articles. 

      • Record and edit product explainer videos (including voice over). 

      • Support periodic review and revision of Knowledge Base articles and videos. 

      • Complete communication reports, and suggest improvements. 

      • Support the Customer Success Manager in making strategic decisions regarding the operational performance and process optimisation of Customer Success as a function.

      Sales

      • Partake in webinars. 

      • Support onboarding and demo calls of prospects and new customers as required. 

      • Support the research of prospective customers in the pipeline and support follow-up and closing requirement as required. 

      • Support efforts in the referral and partner programme as required.

      ABOUT THE ROLE

      • Part time and full time hours available. 

      • Must be flexible regarding working hours. 

      • Available to work weekends is a must. 

      • Contract position. 

      • You will work 100% remotely and report directly to the Head Of Operations & Customer Success. 

      • You must have your own computer/equipment with a solid connection to the internet.

      ABOUT YOU

      Experience & Requirements:

      • Bachelor’s Degree or equivalent experience. 

      • Fluent in English, both verbal and written. 

      • Strong verbal and written communication skills. 

      • Excellent interpersonal skills. 

      • Strong organisational skills with the ability to multitask projects from start to finish. 

      • Passion and understanding of social media. 

      • Love problem solving and are excited to learn technical skills and technical troubleshooting.

      Critical Competencies for Success:

      -Productive:

      • You are incredibly self motivated and driven to be the best version of yourself. 

      • You thrive working remotely. 

      • Credibility is earned at SmarterQueue through execution and getting things done. 

      • You get into the details and deliver results under highest expectations on time and quality. 

      • You thrive in a fast-paced, ever evolving environment. 

      • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.

      -Solution-orientated:

      • You have the flexibility to think outside the box. 

      • You have the ability to foresee and identify the needs of the customer before they arise. 

      • You take a creative and calm approach to challenges and issues. 

      • You pay attention to the fine detail, with a focus on quality. 

      • You love crystal clear communication. You communicate empathetically, effectively and in a timely manner to ensure solutions at the highest level of customer experience.

      -People person:

      • You are genuinely interested in others and love being part of a Team! 

      • You consider the wider team before yourself. 

      • You are open to new and innovative solutions. 

      • You must present well and communicate clearly and effectively to upper management and other functions. 

      • You are able to distil complex concepts into plain English, and vice-versa to people at all levels of understanding. 

      • You’re willing to adjust course when appropriate new ideas or objections are raised.

      BONUS POINTS

      • Previous startup experience. 

      • Previous remote working experience. 

      • You’ve done social media yourself (so you know our customers’ motivations).

      SALARY

      • Salary range USD $20 - $30 per hour (dependent on experience).

      HOW TO APPLY

      • Send an intro email (or a video) with your CV and cover letter. 

      • All applications without a complete Angel List profile and intro note will be immediately disqualified.

      • We’re actively looking for a diverse and gender-balanced team.

      • Visit https://smarterqueue.com for more information about the product.

      • Due to the volume of applicants, only successful candidates will be contacted to progress their application. Thanks!

    • Alley interactive (US)
      4 days ago

      Agile Process Leader

      Alley is a team of experienced strategists, designers and developers who create digital solutions for large-scale publishers including news organizations and non-profit institutions. We are seeking a Scrum Master with experience using agile methodologies, preferably in an agency or professional services context, to join our team in guiding clients and team members through production projects and beyond.

      Qualified applicants should display excellent verbal and written communication skills, quick and creative problem-solving, resourcefulness, flexibility, approachability, and superior attention-to-detail. You’re expected to keep track of everything happening on your team since no detail is too small — so be sure to include “Welcome to the world of tomorrow!” in your cover letter to be considered. The ability to effectively work remotely is a must. Additionally, the ability to identify when to raise an impediment or blocker and how, when, and why to raise concerns with the client and/or internal team is crucial. 

      This is a fun, fast-paced and, at times, intense environment where the ability to multi-task and prioritize is essential. You will be expected to inherit and iterate upon our Scrum principles and work with the entire team to ensure that all of our projects adhere to them. 

       Responsibilities

      • Simultaneously manage production/maintenance of several client engagements in the context of a single dedicated Scrum team.

      • Guide the team through Scrum rituals — sprint planning, backlog refinement, retrospective, and the daily standup.

      • Participate in the broader community of Agile Process Leaders at Alley, and help senior leaders understand and resolve the impediments your team may be facing.

      • Understand and manage client expectations throughout the life of a project.

      • Effectively and efficiently engage with large teams of clients and coworkers.  

      • Schedule, collaborate, plan, and run in-person, on-site meetings or remote meetings with large groups of client stakeholders.

      • Maintain transparency of progress — making work visible — throughout the lifetime of a project for both internal and external stakeholders.

      • Digest large amounts of information from meetings and translate/condense into “actionable items” and/or reference materials for team members.  

      • Anticipate and remove potential roadblocks to ensure team efficiency.

      Qualifications

      • Service-oriented and outspoken, ability to proactively and aggressively manage expectations.

      • Ability to communicate professionally and effectively via tools such as Zoom, Slack, Google Apps, and Jira. 

      • Experience working in a team-oriented, collaborative environment, ideally in the context of an agency, professional services firm, or media technology organization.

      • Must be able to rapidly adapt and respond to changes in environment and priorities.

      • Experience working with agile methodologies, particularly Scrum, and the values and philosophies that make it a successful project management approach.

      • Familiarity with project management/issue tracking systems such as Jira and time tracking systems such as Harvest.

      • Ability to travel to visit clients for major events (kickoffs, etc.) — typically only a few times per year.

      • Certified Scrum Master preferred but not required. If you are CSM certified, include in your cover letter the company that conducted your scrum training and which certifying body your certification is from.

      About Alley 

      We offer competitive salaries and company subsidized medical, dental and vision benefits. We also offer a 401(k) with company matching, a profit sharing plan, and a monthly lunch allowance.

      We have no set hours and have a flexible time off policy. We trust our team members to get their work done and take the time off they need to recharge, and we suggest an average of three weeks off per year.

      We are a fully distributed company, meaning we don’t have a set work location. Team members can choose to work from home or from a co-working space. We’ll furnish your home office or rent you a co-working space.

      Alley is an equal opportunity employer and we seek to increase diversity in the tech industry. We encourage applications from women, people of color, people with disabilities, members of the LGBTQ community, and other communities traditionally underrepresented in this field.

      Apply for a Position

      Please complete the application - be sure to send your resume and supply a few references.

      Recruiters: Please do NOT contact us about this job. All hiring duties at Alley are carried out by our staff.


    • 5 days ago

      We are looking for an experienced project or engagement leaders to join our growing team. 

      Augusto’s Engagement Leaders (EL) have two focuses.  The first is to deliver a refreshing and delightful experience for our clients.  The second is to serve our internal project team.

      For our clients, ELs do this by understanding their vision and working alongside the Technical Lead and Makers to deliver solutions that move their vision to reality.  

      For our internal project team, ELs serve by collaborating with the Technical Lead to provide clarity, resources, and an environment of teamwork where team members communicate well and serve each other’s needs.

      As the primary client-facing members of our team, ELs develop and maintain accurate project plans, reports, and documentation to keep all stakeholders informed. If you’ve got at least two years of experience in digital (web, mobile, custom software, eCommerce) project management, and meet the criteria below, consider applying.

      The ideal person wants to be involved in projects from planning to execution.  They will want to be part of a growing team and have influence over our continually improving delivery leadership practice.  Our candidate will also want to be paired with world-class consultants, designers, and developers.

      Responsibilities

      • Determine who needs to do what by when. Then communicate and facilitate.

      • Coordinate activities, resources, and information for successful execution of digital engagements

      • Facilitate the definition of project vision, goals, tasks, requirements and resource needs

      • Follow a defined process and engagement management approach  

      • Maintain engagements with the accurate budget, schedule, and scope

      • Coordinate internal resources and third parties/vendors 

      • Ensure resource availability and allocation

      • Be a passionate client advocate and drive client satisfaction

      • Monitor project progress and present problems to appropriate escalation points

      • Ensure status, decision points, risks, and successes are documented and communicated to the project team, stakeholders, sponsors and management

      • Facilitate identification and mitigation of risks and issues

      • Recognize, review and address scope change requests

      Requirements

      • Excellent client-facing and internal communication skills - written and verbal

      • Demonstrated interpersonal skills, conflict resolution, and negotiating skills

      • Superior organization, planning, and prioritization skills

      • An ability to assess situations, have difficult conversations and escalate problems when needed

      • Experience proactively providing exceptional customer service, while always managing expectations

      • Experience with technical projects - website, mobile, eCommerce, and custom software development.  

      • An ability to work remote and use conference and collaboration tools effectively

      • Demonstrated ability to consult, provide advice, facilitate discussion and resolve conflict

      • Ability to work effectively in collaboration with diverse groups of people; including different internal & external stakeholders and vendors

      • An ability to perform well in a fast-paced environment

      Desired Skills and Experience

      • 3 years of complex project management experience

      • PMI or Scrum Master training a plus

      • Experience managing large scale ($100K+) digital development projects in an agency or client setting

      • Demonstrated client and account management skills with digital projects

      • Relevant educational background, preferably in the fields of computer science or engineering for technical project managers

      • Budget management experience

      • Demonstrated conflict resolution and negotiation skills

      Why work with us

      • Fun, collaborative, remote-friendly environment

      • Work remotely from anywhere in North American time zones. 

      • Just be willing for some occasional travel for client work or getting some face time with the team.

      • Enjoy writing code and working with a team who is focused on delivering results and using technology to drive business outcomes

      There are options for this opportunity to be a contract, contract-to-hire, or full-time position.


      About Augusto Digital

      Augusto designs and develops custom software solutions.


      We care about the business outcome as much as the technology problem.


      We don't just focus on software projects. We work with our clients to create digital systems to grow and streamline our their business. Our approach helps our clients design and develop systems using a product mindset and agile practices.  That process begins with aligning on the outcomes their investment must produce and then providing a strong team with a proven process to execute - that’s where you come in.




      [email protected]

    • 6 days ago

      You’re an awesome content and project manager. You’re highly organized, on time, an effective communicator and an even better listener.  First and foremost, we’re looking for someone to fill this part-time Content Management position.

      In addition to content management, down the road, there could also be opportunities to step into our other roles here, such as writing, copyediting and/or podcasting assignments.  So if you’re also a strong writer with experience in content marketing, blog writing, managing a content calendar, and working with other writers, then you’re probably a great fit for this role. Podcasting experience is a plus, but not required.

      Primary responsibilities as Content Manager:

      • Communicating with clients via email and phone.

      • Communicating with the team via Slack, email, and Skype.

      • Content editing

      • Managing milestones, deadlines, and deliverables.

      • Quality assurance

      • Content strategy and consultation

      • Writing procedures and other docs in Google Docs.

      • Writing and teaching what you’re best at.

      Bonus points if you have experience with the tools we use daily…

      • WordPress

      • Trello

      • Google Docs

      • Drip for email marketing (and other email marketing tools)

      • HelpScout

      • SEO

      You’re based in the continental US and you have regular, daily availability during US-business hours.

      This is a part-time position with a flexible 15-20 hour/week workload.  Make your own hours, except we expect you to check-in at least once per week day and be available during normal US business hours.

      Most of our teammates stay with us for a year or longer, so you should have the expectation of a longterm, part-time commitment. Read what our teammates have to say about working here.

      In addition to Content Management duties, there may be opportunities to take on writing and/or editing assignments. Please specify in your application if you’d be open to writing and/or podcasting assignments, and if so, provide samples of your blog writing work.

      You’re comfortable working remotely, you have a reliable Internet connection and you’re able to host occasional voice calls with clients and teammates during business hours.

    See 38 more All others jobs