Remote jira Jobs in April 2020

33 Remote jira Jobs in April 2020

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    • Join us as we work together to solve some of the most interesting and challenging engineering problems in the WordPress space through our partnerships with major publishers and technology companies

      As a Lead Engineer, you will be responsible for helping define and develop the technical vision of the projects you contribute to and ensuring the code being delivered is of substantial quality. In practice this means estimating effort, defining and architecting technical solutions, leading the delivery of high quality code efficiently and within budget, with excellent verbal and written communication — while adhering to our values, Agile methodologies, coding best practices, and established organizational processes.

      Areas of Focus
      • Define and deliver solutions to Client-prioritized deliverables
      • Lead, mentor, and support other Engineers
      • Enforce coding best practices and testing requirements
      • Team and Client project-specific communication
      • Estimate effort to complete user stories & tasks
      Accountabilities
      • Take responsibility for the engineering success of your project(s)
      • Contribute to estimation/effort level for all tickets in the backlog
      • Work closely with others to develop solutions
      • Ensure the delivery of quality code, on time, and as estimated
      • Review and write unit, integration, and regression tests when appropriate
      • Conduct architectural peer reviews for code created by other Engineers
      • Participate in Backlog Grooming, Sprint Planning and Sprint Review meetings
      • Deploy code and setup build and test environments
      • Follow and help ensure coding best practices
      • Follow Agile SCRUM methodologies
      • Follow and help enforce organizational processes
      • Be a supportive team member and leader
      • Be candid and respectful
      • Have a growth mindset
        Payscale

        This is a senior-level role, with a typical pay range of $7,000 to $10,500 per month ($45 to $65 per hour) for full-time contractors or a salary for employees (USA and Australia) of $75,000 to $110,000 with benefits, depending on proven experience level and engagement terms.

        Work Environment

        This is a remote role working as a part of a global, distributed team spanning 5 continents. Most of your work will be asynchronous, with communication via Slack, JIRA, and Github, with a few video meetings per week. Most Client teams are located in North America, so expect some of your work time to overlap with North American working hours. Our project teams may include a Lead Engineer/Architect, UX Architect, Product Owner, Project Manager, Quality Analyst, and 1-4 additional Engineers. Engineers typically work on 1-2 projects at a time.

        Community

        At XWP, you will become part of a much bigger community of X-Teamers from the X-Company brands, which is hundreds strong, and includes XWP, X-Team, and XFive.

        One of the ultimate perks of working at XWP is your Unleash+ membership, which gives you $2,500 per year to use toward activities that keep you energized so you can learn, grow and unleash your potential.

        Participate in our epic Seasons every quarter, designed to get you energized and doing more of the things you love to do. We'll constantly provide you with new, motivating side quests and challenges, spanning a range of Paths focused around your passions, like travel, coding, gaming, fitness, etc.

        Travel to work alongside other X-Teamers at one of our free hacker houses (X-Outposts) around the world. The X-Outpost changes locations monthly, allowing people to explore & work remotely in the most beautiful locations. Many XWP team members also meet up at WordCamp Asia, WordCamp US, and WordCamp Europe.

        XWP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

        Job requirements

        This is a full-stack engineering role, modern frontend experience is often needed alongside traditional PHP backend expertise. We expect that you will have significant experience with most of the following areas of technology and the ability to quickly learn and close any gaps that you encounter while engaged.

        • WordPress at scale
        • PHP, HTML, CSS, and vanilla JavaScript
        • React.js
        • AMP Technology
        • Object Oriented Programming
        • Gutenberg 
        • WP-CLI and WP-REST-API
        • RESTful Services and APIs
        • SQL and NoSQL databases
        • Linting PHP and JavaScript

        We expect you to have a good working knowledge and some experience with most of the following:

        • Setting up CI/CD workflows with Travis CI and GitHub
        • E2E testing and frameworks like PHPUnit, QUnit, and Mocha
        • Build-tools like Grunt, Gulp, and WebPack
        • Docker and Vagrant
        • Package management tools like NPM and Composer
        • Transpiling ES6 to ES5 using Babel
        • CSS Preprocessors like SASS
        • Git and SVN version control systems
        • Developing responsive interfaces
        • Debugging for a wide range of browsers and devices
        • Extending interfaces with JavaScript

          You will also want to have these characteristics:

          • Highly organized, motivated, and execution-oriented
          • Self-starter comfortable working in a highly technical environment
          • Demonstrated ability for continuous learning, creativity, and problem solving
          • Ability to work effectively and dependably in remote environments
          • Confidence effectively presenting well-reasoned options to decision makers
          • Ability to make a strong case while listening and remaining open to other perspectives
          • About Kraken

            Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

            About the Role

            This is a fully remote role, we will consider applicants based in North America or Europe. Our Engineering team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry, by maintaining and developing the comprehensive collaboration platform we are building with Atlassian JIRA. We want to further strengthen co-operation within engineering and other closely linked departments. JIRA is the center to visualize and manage tasks, connected to a wiki for documentation and knowledge sharing, automation and connections to other industry-standard tools used by the company are started to be put in place.

            Responsibilities:
            • Responsibility for JIRA application management including add-ons, maintain and develop the JIRA instance together with IT
            • Design, implement, improve, automate, or otherwise customise JIRA workflows in close collaboration with stakeholders
            • Consult and support all participating teams in implementing best practices to their workflows to ensure data quality and system health
            • Build APIs / connections to other industry-standard systems used within the company
            • Serve as first point of contact for JIRA in an international team
            Requirements:
            • Degree in computer science, software engineering or a comparable course of studies
            • Excellent JIRA know how and broad overview of the JIRA market place
            • At least 5+ years of experience in working as a JIRA administrator or consultant, FinTech or Proprietary Trading a plus
            • Experience in process optimisation and automation, preferably applying JIRA
            •  Profound JIRA Scripting skills are essential
            • Passion for automation as a tool to improve process and products
            • Ability to thrive while working independently and remotely in a team based environment
            A strong candidate will also:
            • Be open minded, out of the box thinking
            • Be a self-starter with hands-on mentality
            • Have solid experience with Jira Power Scripts or in developing scripts in PHP, Python or NodeJS that consume the JIRA API
            • Have Knowledge / certification in IT-Service Management (ITIL)
            We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

            Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

            Learn more about us:
          • At Numbrs, our engineers don’t just develop things – we have an impact. We change the way how people are managing their finances by building the best products and services for our users. 

            Numbrs engineers are innovators, problem-solvers, and hard-workers who are building solutions in big data, mobile technology and much more. We look for professional, highly skilled engineers who evolve, adapt to change and thrive in a fast-paced, value-driven environment.

            Join our dedicated technology team that builds massively scalable systems, designs low latency architecture solutions and leverages machine learning technology to turn financial data into action. Want to push the limit of personal finance management? Join Numbrs.

            Job Description

            You will be a part of a team that is responsible for developing, releasing, monitoring and troubleshooting large scale micro-service based distributed systems with high transaction volume. You enjoy learning new things and are passionate about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design. You are a great teammate who thrives in a dynamic environment with rapidly changing priorities.

            All candidates will have

            • a Bachelor's or higher degree in technical field of study or equivalent practical experience
            • experience with high volume production grade distributed systems
            • experience with micro-service based architecture
            • experience with software engineering best practices, coding standards, code reviews, testing and operations
            • hands-on experience with Spring Boot
            • professional experience in writing readable, testable and self-sustaining code
            • strong hands-on experience with Java (minimum 8 years)
            • knowledge of AWS, Kubernetes, and Docker
            • excellent troubleshooting and creative problem-solving abilities
            • excellent written and oral communication in English and interpersonal skills

            Ideally, candidates will also have

            • experience with Big Data technologies such as Kafka, Spark, and Cassandra
            • experience with CI/CD toolchain products like Jira, Stash, Git, and Jenkins
            • fluent with functional, imperative and object-­oriented languages;
            • experience with Scala, C++, or Golang
            • knowledge of Machine Learning

            Location: residence in UK mandatory; home office

          • 5 days ago

            Kukui is looking for a Director of Engineering to lead our distributed teams of engineers.  This role will oversee and lead the team in implementing modern best engineering practices including Agile, DevOps, and Quality Control.     

            Responsibilities & Duties:

            • Oversee and contribute to the planning and design of software and web applications.
            • Review existing platform and technologies and work with Production Management in creating a technology roadmap that aligns to Kukui’s business strategy and vision.
            • Organizes and implements best practices for development pipeline from dev environments through production.
              • Including: coding standards, code reviews, unit tests, source control management/branching strategy, build processes, testing and operations.
            • Ensures engineers and process are current with modern engineering practices.
            • Manages exempt and non-exempt employees within the United States and Bulgaria.
            • Hires, mentors and trains staff.
            • Flexible schedule to adapt to time zone differences. 
            • Oversee implementation of automated testing approach and practices. 
            • Contribute to and oversee architectural design and execution.
            • Some travel including international to overseas offices.
            • Other duties and responsibilities as assigned.

            Qualifications & Skills:

            • Strong understanding of Object-Oriented principles.
            • Extensive experience as a fullstack .NET Developer (ASP.NET, C#, VB.NET, .Net Core, etc).
            • Experience with Javascript technologies (ReactJS, AngularJS, VueJS).
            • Management experience with distributed, international teams/offices.
            • Experience with Source Control Management tools including Git and Subversion.
            • Experience creating and executing build pipelines with Jenkins.
            • Experience with agile frameworks, including Scrum and Kanban.
            • Understanding of SQL – database structure and stored procedures.
            • Willingness to extend technical knowledge beyond .NET.
            • Experience with unit testing frameworks, code coverage and static code analysis tools.
            • Experience with architectural design patterns.

            Nice to Have:

            • Experience architecting and building cloud-based multi-tenant applications.
            • Experience building Microservices.
            • Experience with tools like Docker or Kubernetes are a plus. 
            • Experience implementing Agile with non-Agile teams.
            • Experience with building applications for online marketing – including SEO, Adwords, Campaigns).
            • Familiarity with Atlassian tools (Confluence, Jira).
            • Experience developing or extending Open Source or custom CMS’.

            Working Experience:

            • 6+ years as a developer.
            • 3+ years contributing to the architecture of large-scale web-based systems.
            • 3+ years in a management role (dev lead, manager).

            Education:

            • Bachelor’s Degree or equivalent work experience.

            Kukui Perks:

            • Health Benefits and Company Perks
            • Remote opportunity – work from home
            • Partial reimbursement for gym memberships and races/marathons
            • Generous PTO policy

            Kukui Corporation is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Kukui Corporation is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Kukui Corporation are based on business needs, job requirements and individual qualifications, without regard to race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, physical or mental disability, marital status, veteran status, political affiliations, or any other characteristic protected by law where we operate.  Kukui Corporation will not tolerate discrimination or harassment based on any of these characteristics.  Kukui Corporation encourages applicants of all ages. 

          • We are Givelify®, where fintech meets philanthropy. We help people instantly find causes that inspire them to action so they can change the world—one simple, joyful gift at a time. 
             
            We are looking for a Principle Software Engineer with over 10+ years of experience to join our team with a "lead the charge" attitude. Why is Engineering at Givelify Different: Moonshots are our norm. Our product impacts real people on the ground. We build with passion and maintain a high standard of engineering quality. We solve unique scalability challenges and you will have the ability to help guide all aspects of Engineering and Product Development. 

            Some of the meaningful work you will perform:

            • PHP/Python: You will need to have strong object-oriented design and development skills and advanced knowledge of PHP, Python or similar programming languages. Knowledge and experience with third party libraries, frameworks, and technologies is a plus. 
            • Database: You will need to have strong SQL composition skills. Knowledge of big data and NoSql databases is a plus! We not only write software that collects and queries data, but we also compose queries for investigation and analysis. We collect a lot of data in real time from our applications and being able to compose ad hoc queries is necessary to develop and support our products. 
            • Guidance: Participate in and guide engineer teams on all things technical – Architecture definition & Design ownership that not only include technology but Data Security aspects, Deployment & Cloud strategy, CI/CD, as well as coding best practices.  
            • Analysis & Problem Solving: You will need to understand our codebase and systems and the business requirements they implement so you can effectively make changes to our applications and investigate issues. 
            • Communication: Whether via face-to-face discussion, phone, email, chat, white-boarding, or other collaboration platforms, you must be an effective communicator who can inform, explain, enable, teach, persuade, coordinate, etc. 
            • Team Collaboration: You must be able to effectively collaborate and share ownership of your team’s codebase and applications. You must be willing to fully engage in team efforts, speak up for what you think are the best solutions, and be able to converse respectfully and compromise when necessary. 
            • Knowledge and Experience: A well-rounded software engineer will have broad and/or deep knowledge of various topics, tools, frameworks, and methodologies related to software engineering. None are required, but the more you can bring, the better. Here are some examples:

            • Laravel, Yii and similar frameworks
            • Strong API knowledge and development
            • Git and GitHub
            • Big Data solutions such as Cassandra, Hadoop, Spark, Kafka and Elastic Search
            • Continuous integration and automated testing
            • Agile/Scrum
            • Open source projects
            • Server-side JavaScript, TypeScript and Node.js
            • Familiarity with DevOps configuration tools (Git, Jira, Jenkins, etc.)

            We welcome your talents and experience:

            • BS/MS degree in Computer Science, Computer Engineering, Mathematics, Physics or equivalent work experience
            • Technical Leader with at least 10+ years of work in Software Engineering
            • Webservices and API development experience within a startup and/or e-commerce environment
            • A distinguished member of engineering community, either through extracurricular activities, publications, associations with orgs (i.e., IEEE, etc.)
            • Demonstrated history of living the values important to Givelify suchas integrity and ethics

            Our People 
            We are a virtual team of high-performing professionals who innovate & collaborate to fulfill our mission to help people instantly find causes that inspire them to action so they can change the world – one simple, joyful gift at a time. Our culture of integrity, heart, simplicity, & that "wow" factor fuel our aspiration to be among the tech industry's most inclusive & purpose-driven work environments. 
            We take great pride in providing competitive pay, full benefits, amazing perks, and most importantly, the opportunity to put passion & purpose to work. 
             
            Our Product 
            From places of worship to world-changing nonprofit groups, Givelify harnesses the power of technology to bridge the gap between people and the causes they care about. Tap. Give. Done. Givelify's payment solution is designed to make the experience of giving as beautiful as the act of giving. 
             
            Learn more about us at https://careers.givelify.com ( https://careers.givelify.com/ )

          • 1 week ago

            MartianCraft has an exciting opportunity for someone that enjoys technically-challenging iOS problems and producing real time apps that have a direct impact on the users.

            Summary

            We are looking for a smart and experienced iOS engineer to work with MartianCraft’s team of senior developers. This is a remote work opportunity—MartianCraft is a fully remote company. You must thrive in a fast-moving work environment, be able to adapt to changes quickly, anticipate business needs, and be effective with minimal structure and process. The broad range of applications and team members makes excellent communication skills a priority.

            Responsibilities

            • Build advanced applications in Swift
            • Collaborate with cross-functional teams to define, design, and ship new features
            • Integrate with existing APIs and data sources
            • Work with teams to develop new APIs
            • Unit-test code for usability, reliability, and robustness
            • Fix bugs and improve application performance
            • Interact directly with client teams to determine requirements and task prioritization
            • Use project management tools like Jira to organize work

            Experience

            • At least 5 years of software development experience on Apple platforms
            • Able to quickly become familiar with large, complex code bases
            • Highly skilled in Swift and Objective-C
            • Strong experience with Core Data
            • Well-versed in Auto Layout with Storyboards
            • Strong experience with Core Graphics and Core Animation
            • Experience with complex data visualization
            • Familiarity with Promises
            • Experienced with Git
            • Familiar with GitHub Enterprise and Jenkins
            • Past experience working remotely
            • Excellent proactive verbal and written communication skills
            • Able to collaborate effectively with teams
            • Able to deliver high quality work under tight deadlines

            Candidates must be U.S.-based and able to travel 3-4 times a year to client sites in the US. 


            This is a full-time employment position with a full benefits package including medical/dental/vision/Rx insurance, paid time off, and a 401(k).


            This position is also available as a full time 1099 Contract position if preferred by the applicant. 

          • Mattermost, one of Y Combinator's top 100 companies, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Intel, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.
            We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!
            About the Role
            Working in open source means your work is publicly visible. Your code will receive both credit and constructive critique from the community. With the right mindset and support these can lead to you a highly positive working environment and making the best engineering decisions of your career. Core committers include highly skilled volunteer developers from the community, staff employed by enterprises deploying and investing in Mattermost, as well as staff employed by Mattermost, Inc.

            Read about our end-to-end recruiting process for core committers at: https://docs.mattermost.com/process/developer.html

            We are looking for a best in class Front End engineer to ensure that our on-line web application is in-your-face awesome. We need a Developer with a passion and eye for design, both visual and technical, and a demonstrated talent to help us craft a user experience that is second to none.

            Responsibilities
            • You will be responsible for creating top notch, accessible, user-centric visual web experiences
            • Play a pivotal role in setting direction and standards for a large open source project
            • Guide, review and support open source contributors and community members
            • Work closely with fellow engineers across the stack in addition to designers and creative experts to turn wireframes and visual designs into functional prototypes
            • Design, develop and maintain core components as part of a larger Design System
            • Solve problems in a collaborative work environment with amazing co-workers
            Requirements:
            • BS in Computer Science, Computer Engineering, or related
            • 5+ years of experience in web application design and development
            • Write thoughtful, high quality code
            • Communicate clearly, especially in writing
            • Experience creating enterprise-grade websites and web applications that are scalable, manageable and performant
            • Deep understanding of mobile-first and responsive design
            • Experience writing automated unit, integration and end-to-end tests
            • Strong coding skills in programming languages within our stack: Typescript, Javascript, React, Redux, HTML, CSS, SCSS
            • General tools/skills:  Github, Jira, CircleCI, Figma, Cypress or equivalent
            • Work effectively while remote, with the ability to travel 2-3 times per year for week-long off-site meetings with team members
            • Experience working in open source communities
            We're looking for someone who wants to help us build the future of Mattermost and improve the way the world communicates. The right person in this role has the opportunity to have a huge impact on Mattermost the product, and its many users worldwide, but also on our open source community that has been key to Mattermost's success. If this sounds like you - please apply!
          • We are looking for a highly-skilled remote developer that has experience in building complex business applications using the Laravel and VUE frameworks. Candidates should have experience developing applications on the Laravel framework and VUE framework, working with a database, working within a cloud environment and working with standard developer tools. 

            Job Requirements

            • 2+ years of experience with Laravel/VUE
            • 5+ years of experience with custom application development
            • Must be able to work EDT business hours. 8am - 5pm New York time.
            • Must be able to speak and write fluent English. Your first interview will be a video call via Skype.
            • Must be dedicated, passionate and hard-working. Attitude is everything.
            • Must be able to work with a team and collaborate remotely. Hard workers and self-starters please apply.
            • We are looking for a creative and efficient problem solver.

            Technical Requirements

            • Experience with PHP, Laravel, VUE, Javascript, HTML5, CSS3.
            • In-depth knowledge of object-oriented PHP and Laravel 5 framework. 
            • Experience with software testing, TDD, and unit testing(PHPUnit, PHPSpec, Behat).
            • Experience with MySQL profiling and query optimization.
            • Solid working experience building RESTful APIs.
            • Active experience integrating custom code with 3rd party web services.
            • Have performed complicated data migrations.
            • Hands-on experience with tools such as Git and Jira.
            • Experience working in the AWS (Amazon Web Services) ecosystem.
            • Experience working within Agile development environments.

            What You Will Do

            • Work with a team of developers, BA, PM, QA, etc to execute strategies and implement solutions to build quality business software applications.
            • Develop front-end and back-end components for large data-driven applications.
            • Review features requests, provide feedback and develop/maintain features for web applications. 
            • Document your development process and development components. 
            • Work with other developers to complete tasks and share ideas. 

            Our Hiring Process

            We have a 2-part hiring process that includes a written code test and then a video interview.

            • Code Test
              In order to qualify for the position, you must pass a code test that takes 2 - 4 hours to complete.
            • Video Interview
              Verbal technical interview and then personal interview.
          • ZeroEyes (ET hours)
            2 weeks ago

            ZeroEyes was founded by military special operations veterans, self-starters, and elite technologists. Our mission is to prevent gun violence and mass shootings by leveraging Artificial Intelligence.

            We are recruiting those interested in joining an extremely high growth startup. If you are searching for a job that asks of you the bare minimum, please do not apply. Your position, perseverance, and skillset are crucial to our mission success. You will be asked to break new ground. We are not looking for passion; we are looking for obsession in our mission to save lives. If you lack the minimum requirements, but believe you are the right candidate, please apply and let us know why you are still a fit. We look forward to speaking with you!

            If you are missing some of the skills but believe you are the right candidate, tell us why.

            In this position you will be:

            • Developing Gstreamer pipelines written in C to connect to and stream real-time video
            • Working with state of the art deep learning frameworks to deploy object detection models for inference
            • Testing and optimizing GStreamer pipelines to maximize hardware performance
            • Build, automate and customize deep learning training and inference environments

            You must have:

            • Relentless work ethic and positive outlook 
            • C, C++, experience working with RTSP / IP camera streams

            Additional preferred experience:

            • GStreamer, OpenCV, Deepstream SDK, TensorRT, Nvidia Docker, Kubernetes, Helm Charts, Ubuntu, Agile/Jira, Github
          • 3 weeks ago

            At Kodify we manage several high traffic web platforms developed using the latest technologies and we work hard to provide the best experience for our users.

            The team at Kodify is looking for a talented Senior FullStack Developer to join our remote team. This specific role is open to remote candidates based in European Union only (a must for us). With you on board, we’re looking to expand our team (currently 15 developers working across multiple European locations) and take our projects to a whole new level. You will deliver Javascript development skills on the front and backend systems that power our sites. Good knowledge of HTML and CSS are also required, along with the ability to work with our designers and the business to implement the features required.

            Your key responsibilities:

            • Create Server and Client JS, HTML & CSS to deliver required functionality and design
            • End-to-end responsibility from technical design to deployment and testing
            • Work with Designers & Product Owners to ensure they understand possibilities / limitations
            • Always work towards minimising page load time / API response times
            • Become a valued team member, providing feedback to the team
            • Take ownership of your code / tasks / role
            • Be proud of what you achieve, and of the product, and be one of the driving forces behind always making it better
            • When you cock-up - own-up! (We don’t do blame-storming here!)
            • Have fun and enjoy your job!

            About you:

            • You’re a real team player. You love to help and find solutions together.
            • Your sense of humour will bring a new dynamic to the team - you love to have fun while you work!
            • You can think on your feet and adapt well to fast changing environments and priorities.
            • You are passionate about software development
            • You're able to think beyond code to architecture and user experience
            • You have a real ‘Can Do’ work ethic - We are results based, not clock based!

            Skills & Requirements - Must Have:

            • NodeJS
            • Javascript / HTML / CSS
            • MongoDB

            Bonus points:

            • React
            • Redux / Redux Observables (or RXJS)
            • GraphQL
            • FaaS
            • Microservice architecture
            • Express / Connect
            • Redis
            • ZeroMQ
            • Your own open source projects
            • High traffic websites
            • Docker / Kubernetes / AWS Technologies (e.g. EC2, S3, Cloudformation, ..)
            • Streaming video technologies / Web playback tools (VideoJS)
            • Understanding of, and agreement with, Agile principles
            • Knowledge and experience in Git and JIRA

            Other:

            • Experience working remotely and with remote teams
            • Experience managing high traffic and content heavy websites.

            Education

            Education is compulsory, but where you got it is irrelevant for us! We are looking for someone who has worked in a similar role (or roles) for at least 3 years, and can show us examples of their work. We are not looking for a newbie, nor are we looking for a rockstar, we are looking for a mid to senior level developer who wants to both learn and contribute to our team.

          • Responsibilities
            • Primarily engaged in a technical consultancy role for channel partners, providing technical assistance and guidance specific to the selling and service delivery readiness of Gitlab Channel partners.  
            • In partnership with the channel sales team, formulate and execute a sales, solution and practice strategy to exceed revenue objectives through the delivery of solutions & services that drive the adoption of GitLab
            • Educate channel partners of all sizes  on the value proposition of GitLab, and participate in all levels of discussions throughout the organization to ensure our solution is set up for successful deployment
            • Work on­site with strategic channel partners, delivering solutions architecture consulting, technical guidance, knowledge transfer and establish “trusted advisor status”
            • Enable the partners to provide technical evaluations via POC/POV ownership, RFP/audit support and workshop design
            • Capture and share best-practice knowledge amongst the GitLab community and other channel solution architects
            • Author or otherwise contribute to GitLab customer-facing publications such as whitepapers, blogs, diagrams or the GitLab Handbook
            • Build deep relationships with senior technical individuals within channel environments to enable them to be GitLab advocates
            • Serve as the customer advocate to other GitLab teams including Product Development, Sales and Marketing
            • Present GitLab platform strategy, concepts and roadmap to technical leaders within channel partner organizations
            Requirements
            • Experience building solutions and professional services through channel partners required. 
            • Knowledge of all or most of the following channel services categories in the DevOps space: Consulting, Managed and/or Advisory services. 
            • Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
            • Strong written communication skills
            • High level of comfort communicating effectively across internal and external organizations
            • Ideal candidates will preferably have 7 plus years software industry in channels or software technical sales experience with a proven track record of solution sales
            • Significant experience with executive presence and a proven ability to lead and facilitate executive meetings and workshops
            • Deep knowledge of the end-to-end software development lifecycle and development pipeline
            • Understanding of continuous integration, continuous deployment, chatOps and cloud native
            • Experience with waterfall, Agile (SCRUM, Kanban, etc) and able to discuss workflows for different software development processes
            • Experience with modern development practices strongly preferred:
              • Kubernetes
              • Docker
              • Linux
              • Package Management
              • DevOps Pipelines (CI/CD)
              • Application Security (SAST, DAST)
              • Cloud (AWS, GCP, Azure)
              • Application Performance Monitoring
              • System Logging
            • Experience with several of the following tools strongly preferred:
              • Ruby on Rails, Java, PHP, Python
              • Git, Bitbucket, GitHub, SVN
              • Jira, VersionOne, TFS
              • Jenkins, Travis, CircleCI
              • Veracode, Fortify
              • Artifactory, Nexus
              • New Relic, Nagios
            • Understand mono-repo and distributed-repo approaches
            • Understand BASH / Shell scripting
            • Ability to travel up to 35%
            • B.Sc. in Computer Science or equivalent experience
            • Successful completion of a background check
            • Ability to use GitLab

            As with all roles in the Sales Department the Solutions Architect participates in the Sales KPIs.

            Remote-OSL
          • 1 month ago

            Requirements:

            • Must live in the United States

            • Expertise in the latest development best practices, particularly with:

            • PHP 7+

            • MySQL 5.7+

            • Automated Testing

            • Architecture/Design, e.g. Separation of Concern, Dependency Injection

            • Comfortable with git and other command line tools

            • Be self-directed and be able to prioritize your own workload.

            Preferred Experience With:

            • Symfony or similar framework

            • GraphQL APIs (webonyx/graphql-php)

            • Dev/SysOps, Cloud Hosting and Services (AWS)

            • Familiarity with frontend languages / working in a full-stack environment

            • Working in an Agile/Kanban environment. We use Jira for our task management, so familiarity with the tool is a plus

            • Working in remote/distributed teams

            Responsibilities:

            • You will be a senior backend developer responsible for implementing server-side features, bug fixes, performance improvements, and creating & maintaining the server architecture.

            • You will participate in the code architecture process by gathering requirements and planning technical details with other engineers.

            • You will report directly to our VP, Engineering, with a dotted line to the CTO, working with both of them and our Head of Product on a daily basis, with direct input from our CEO and other key team members.

            About Project Admission:

            We are a growing technology company based in Nashville, TN that offers its employees transparent salary, stock options, and the option to work remotely.

            Project Admission was founded by Stephen Glicken and Jordan Stone to solve for two of the biggest problems facing the live event industry: 70% of attendees at an event are unknown to the event organizers and millions of dollars are being transacted by scalpers without any benefit to musicians, teams, or event organizers.

            We’ve built software that acts as the digital layer between a ticketing company and ticket purchasers, allowing us to track ownership and capture resell revenue.

            Our vision: To universally improve the transfer of digital assets.

            Our mission statement: Creating a more connected experience for the buying, selling, and distribution of digital assets.

            Location:​ Project Admission is based in Nashville, TN. Living in Nashville is not required, but this is a great place to live thanks to no state income tax, a relatively low cost of living, and a booming city with great food and culture, to name a few.

            Salary: $110,000/year.

            Why Should You Apply?

            • Flexible benefits

            • Regular hours

            • Unlimited vacation

            • Work remotely

            • Career growth opportunity

          • Who?

            We're looking for a Java developer with extensive Spring and Spring Security experience.

            Experience with OAuth is a strong plus.

            On the non-technical side – a good level of command over the English language is also a plus.

            The Work

            You're going to be working with the dev team on developing projects for teaching purposes – naturally with a strong focus on Spring, Security, and OAuth.

            The Admin Details

            Time: ~10 Hours / Week

            Systems we use: JIRA, Slack, GitHub, Email

            Budget: 20$ – 23$ / hour

            Best of luck, 

            Eugen. 

          • 1 month ago

            Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!

            What you will be doing

            We are looking for a motivated and professional DevOps Engineer to help us maintain the best performing hosting architecture on the market.

            You will be instrumental in making sure our architecture is always on the bleeding edge of technology remaining stable and high performing at all times. This involves:

            • Optimizing server provisioning
            • Fine tuning our servers on a system level and on application (WordPress) level
            • Ensuring high scalability as the number of created VMs increases on our network
            • Overseeing and ensuring smooth running and completion of server-wide updates
            • Ensuring optimal software communication between our server architecture and our hosting platform (MyKinsta)
            • Acting as an escalation point for our SysOps team if a bug or issue proves to be particularly difficult
            • Creating tools to prevent or mitigate instances of high load, ensure security and stability throughout the system

            Requirements

            • 4-year undergraduate / Bachelor's degree in computer engineering or computer science
            • 5 years of experience working with Ubuntu
            • 3 years of experience writing Bash, Python and Ansible scripts
            • 3 years of experience with the standard WordPress stack (PHP, MySQL, WordPress)
            • Experience with WP-CLI
            • Experience with Nginx
            • LUA scripting knowledge
            • Excellent general understanding of Linux, cloud networking and server management
            • Deep knowledge of Google Cloud based server architecture
            • Strong experience automating against firewalls and network infrastructure (iptables)
            • Experience working with ELK stack
            • Technical awareness and ability to quickly understand new technologies


            Bonus Skills

            • Deep knowledge of LXC
            • Experience working with ZFS
            • Database query optimization
            • Having worked in JIRA
            • Good understanding of APIs and web service

            Benefits

            • We offer a relaxed working environment where everyone can work in peace
            • We do not have any investors and we do not work directly with clients. This means we rarely have any deadlines and have the luxury of thinking features through and implementing them correctly instead of quickly
            • Everyone has a voice in the development process
            • We have an amazing design (UI and UX) team so development receives fully researched and designed tasks
            • We work with only the newest and best technology

            If you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

          • 1 month ago

            Job description

            We have active software projects and looking for 2 Senior-Level Python Developers to help us deliver a successful product. 

            About Us

            We're a US-based software agency, with an excellent reputation on Upwork, that solves our clients' toughest challenges by providing unmatched services in custom software development, consulting and support. We partner with medium to large businesses, including Fortune 500 companies, to deliver transformational outcomes for a demanding new digital world. 

            Who We Are Looking For (Senior Django Developer)

            If you're a python developer who loves to stay focused on coding without worrying about collecting requirements, dealing with clients directly, and working with a professional, organized team...get in touch! We seek a long-term partnership with someone who can work well with a distributed team, has great work ethic, open communication, and isn't afraid to contribute input if they see a better way to do things. And we'll do our part by providing you with exciting, challenging applications. 

            What We Provide You With

            We help and support you by providing the following for any project you work on:

            • Documentation

            • Full Requirements

            • Wireframes

            • Front-End Team

            • Back-End Lead

            Tools We Use

            • Atlassian (Jira, Bitbucket & Confluence)

            • Slack

            • AWS

            Interview Process

            • Upon acceptance of your proposal, we will follow-up to schedule a technical interview. The process would be the following:

            • Video Chat using Zoom (we will send an invitation link)

            • Brief Interview Questions

            • Screen share so you can walk us through recent projects and your development processes

            • Last, we will follow-up by sending a quick online coding test.

            If you feel this would be a great opportunity for you, please take the time to write us a thoughtful reply. Please put the words "serious applicant" at the beginning of your reply, so we know you read this entire job post thoroughly. 

            We ask that you only contact us through Upwork and not outside applications such as email or Linkedin. 

            Thank you and looking forward to hearing from you!

          • Last Call Media
            1 month ago

            Last Call Media is looking for a well rounded PHP developer to join our team!

            The Role

            Last Call Media is looking for someone who understands just how flexible the PHP programming language can be, and enjoys, neh, is proud that the majority of the internet uses the PHP language.

            The ideal candidate will have experience in PHP frameworks such as WordPress, Symfony, Drupal, CodeIgniter but also has been involved with big single PHP files with inline CSS/HTML/(My)SQL/PHP. Last Call Media is looking for an advocate of best practices and someone who is willing to be opinionated about what they believe in when it comes to building successful programming projects.

            Last Call Media is a fully distributed company so you can work from anywhere, but we ask that you be able to commit to at least 5 hours of overlap with New York time (ET), Monday through Friday.

            What you’ll do:

            • Review and analyze existing PHP sites for ways to improve and/or provide advice on how to migrate off antiquated monolith systems. Implement analyses from start to finish.

            • Work with clients to communicate how and why existing PHP code works or doesn’t.

            • Create and maintain product roadmaps, feature backlogs and product documentation, and user stories.

            • Understand who the end user of a project is and how to build and/or suggest front-end interfaces to help them accomplish their tasks as simply and practically as possible.

            • Participate in team and company retrospectives to help define and refine working agreements and processes to help us work more effectively together as a team.

            What you’ll bring:

            • A proven track record of leading the delivery of digital products and services that delight customers.

            • 3+ years of similar experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements.

            • An obvious drive to grow and learn from the highly-skilled team around you

            • Experience with large-scale open source web technologies (such as Drupal, WordPress, and React).

            • Experience and/or a desire to work remotely.

            • Ability to work efficiently, sometimes under tight deadlines

            It’d be nice if you also had:

            • Front-end framework experience like ReactJS/AngularJS/VueJS

            • Relational database experience and understanding of how to improve DB performance

            • Server administration and/or setups like Apache/NodeJS/Nginx and a general comfortability in the Linux environment

            • Familiarity with Atlassian tools, such as Jira and Confluence.

            All of us at LCM pride ourselves on being:

            • Able to empathize, which helps us understand the need of the client, the customer, the product, and the team at LCM.

            • Highly communicative

            • Able to work independently

            • Comfortable asking for help

            • Experienced with communicating directly with clients

            • Eager and motivated to learn new concepts

            • A team player in a collaborative environment

            • A fast learner

            Application Process

            Applicants should submit through the careers section a current resume and cover letter that includes links to a few digital products you completed recently and an answer to the following question: In 3-5 sentences please share a little about what, in your opinion, the biggest challenges are working at an all remote company. If you haven’t worked for an all remote company, please try and answer the question anyway! Lastly, while resumes and interviews are a great way to learn more about you, all candidates should be prepared to complete a brief hypothetical virtual recruitment exercise and submit reference(s) upon request.

            To apply visit: https://lastcallmedia.com/careers

            This position is compensated at a salary commensurate with skill and experience, with comprehensive benefits including an annual professional development budget, and varied, engaging work for enterprise-level clients. If this position already sounds like you or sounds like where you're headed, please reach out! Applicants should submit a current resume and cover letter through the careers section and should be prepared to submit a code sample(s) and reference(s) upon request.

          • At Kodify we manage several high traffic web platforms developed using the latest technologies and we work hard to provide the best experience for our users.

            The team at Kodify is looking for a talented Senior FullStack Developer to join our remote team. This specific role is open to remote candidates based in European Union only (a must for us). With you on board, we’re looking to expand our team (currently 15 developers working across multiple European locations) and take our projects to a whole new level. You will deliver Javascript development skills on the front and backend systems that power our sites. Good knowledge of HTML and CSS are also required, along with the ability to work with our designers and the business to implement the features required.

            Your key responsibilities:

            • Create Server and Client JS, HTML & CSS to deliver required functionality and design

            • End-to-end responsibility from technical design to deployment and testing

            • Work with Designers & Product Owners to ensure they understand possibilities / limitations

            • Always work towards minimising page load time / API response times

            • Become a valued team member, providing feedback to the team

            • Take ownership of your code / tasks / role

            • Be proud of what you achieve, and of the product, and be one of the driving forces behind always making it better

            • When you cock-up - own-up! (We don’t do blame-storming here!)

            • Have fun and enjoy your job!

            About you:

            • You’re a real team player. You love to help and find solutions together.

            • Your sense of humour will bring a new dynamic to the team - you love to have fun while you work!

            • You can think on your feet and adapt well to fast changing environments and priorities.

            • You are passionate about software development

            • You're able to think beyond code to architecture and user experience

            • You have a real ‘Can Do’ work ethic - We are results based, not clock based!

            Requirements

            Skills & Requirements - Must Have:

            • NodeJS

            • Javascript / HTML / CSS

            • MongoDB

            Bonus points:

            • React

            • Redux / Redux Observables (or RXJS)

            • GraphQL

            • FaaS

            • Microservice architecture

            • Express / Connect

            • Redis

            • ZeroMQ

            • Your own open source projects

            • High traffic websites

            • Docker / Kubernetes / AWS Technologies (e.g. EC2, S3, Cloudformation, ..)

            • Streaming video technologies / Web playback tools (VideoJS)

            • Understanding of, and agreement with, Agile principles

            • Knowledge and experience in Git and JIRA

            Other:

            • Experience working remotely and with remote teams

            • Experience managing high traffic and content heavy websites.

            Education

            Education is compulsory, but where you got it is irrelevant for us! We are looking for someone who has worked in a similar role (or roles) for at least 3 years, and can show us examples of their work. We are not looking for a newbie, nor are we looking for a rockstar, we are looking for a mid to senior level developer who wants to both learn and contribute to our team.

          • Kinsta (Eastern Time +/- 4 hours)
            1 month ago

            This role's shift need is Monday to Friday 12pm-8pm UTC.

            Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!

            What you will be doing

            We are looking for a talented and experienced SysOps Engineer to help us maintain our server infrastructure and make sure every site always runs smoothly on our servers.

            You will be involved in updating key parts of our architecture, proactively making sure all our servers are stable and resolving emergencies. This involves:

            • Creating new Google Cloud virtual machines
            • Assisting the Support team by investigating bugs and issues reported by our clients affecting our infrastructure or platform
            • Monitoring our infrastructure and responding to instances of high load. Investigating the issue, taking steps to stabilize the infrastructure, documenting the steps taken, communicating lessons learned for the improvement of the team, and proposing changes to avoid a recurrence
            • Responding immediately to any system outages during a scheduled 8-hour shift
            • Reviewing firewall rules and making necessary adjustments in response to malicious traffic reaching our platform
            • Assisting the DevOps team in the development of new tools and in the refinement of existing tools

            Requirements

            • 5 years of experience working with Ubuntu
            • Excellent general understanding of Linux, cloud networking and server management
            • Experience with the standard WordPress stack (PHP, MySQL, WordPress)
            • Deep knowledge of LXC
            • Experience working with ZFS
            • Deep knowledge of Google Cloud based server architecture
            • Strong experience automating against firewalls and network infrastructure (iptables)
            • Experience writing Bash, Python and Ansible scripts
            • Experience working with ELK stack
            • Technical awareness and ability to quickly understand new technologies

            Bonus Skills

            • 4-year undergraduate / Bachelor’s degree in computer engineering or computer science
            • Database query optimization
            • Experience with WP-CLI
            • Experience with Nginx
            • LUA scripting knowledge
            • Having worked in JIRA


            Benefits




            • We offer a relaxed working environment where everyone can work in peace

            • We do not have any investors and we do not work directly with clients. This means we rarely have any deadlines and have the luxury of thinking features through and implementing them correctly instead of quickly

            • Everyone has a voice in the development process

            • We have an amazing design (UI and UX) team so development receives fully researched and designed tasks

            • We work with only the newest and best technology


            This is a fully-remote role. You can work from anywhere with reliable internet access.


            If you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.
          • 2 months ago

            SemanticBits is a leading company specializing in the design and development of digital health services, and the work we do is just as unique as the culture we’ve created. We develop cutting-edge solutions to complex problems for commercial, academic, and government organizations. The systems we develop are used in finding cures for deadly diseases, improving the quality of healthcare delivered to millions of people, and revolutionizing the healthcare industry on a nationwide scale. There is a meaningful connection between our work and the real people who benefit from it; and, as such, we create an environment in which new ideas and innovative strategies are encouraged. We are an established company with the mindset of a startup and we feel confident that we offer an employment experience unlike any other and that we set our employees up for professional success every day.

            SemanticBits is seeking a DevOps Engineer to support the automation and deployment needs of highly scalable healthcare systems. You will work hand-in-hand with development teams to implement automation solutions using technologies like Amazon Web Services (AWS), Ansible, Jenkins, Kubernetes, ECS, and Terraform to automatically build, test, integrate, and deploy complex, modern systems. You will leverage the full power of the cloud to configure highly resilient and scalable applications that support zero downtime. This is a remote position.

            Requirements

            • Candidate must reside in the United States

            • Solid hands-on working experience with configuring and maintaining resources on AWS.

            • Hands-on understanding of Docker. Be able to write Dockerfiles. Experience with Docker Compose is a plus.

            • Familiar with at least one container orchestration platform. ECS or Kubernetes is preferred. Have an understanding and experience of both deploying and maintaining these systems.

            • Experience with production deployments using Jenkins. Familiarity with jenkinsfiles is a plus.

            • Strong knowledge of Terraform (preferred) and/or CloudFormation.

            • Knowledge of scripting or programming – Bash, Powershell, Python is a plus.

            • Knowledge of a configuration management tool, such as Ansible.

            • Deep, hands-on experience with Linux and administration.

            • Expertise with cloud security, understand the principle of least privilege. Be experienced with securing S3 buckets and IAM configurations. Understand security groups and access controls.

            • Experience with and a strong understanding of secret management along with the practice of good security hygiene.

            • Experience with Atlassian tooling such as Jira and Confluence preferred.

            • Understand how web applications work and the common tools around them.

            • Understand the 12 factor app.

            • Knowledge of networking fundamentals is appreciated.

            Benefits

            • Competitive base salary

            • Three weeks of PTO

            • Ten paid holiday days

            • Comprehensive health benefits (medical with HSA option, dental, and vision)

            • Professional development and training reimbursement

            • 401k retirement plan with matching benefit

            • 100% paid short-term and long-term disability

            • 100% paid life insurance

            • Flexible Spending Accounts (FSA)

            • Casual working environment

            • Flexible working hours

            SemanticBits, LLC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We are also a veteran-friendly employer.

          • 2 months ago

            BEE (https://beefree.io) - MailUp Group’s Business Unit that develops and markets a popular drag-&-drop email builder - is looking for a Customer Support Engineer to join the team in North America.

            Your impact

            As a Customer Support Engineer, reporting directly to the Support & Community Manager of the business unit, your role will be to help in the adoption and use of BEE Plugin, the embeddable version of our email editor. Over 500 software companies around the world have already decided to license and embed BEE instead of developing their own drag-n-drop editor because by doing so they save time, money, and all the complexity of creating & managing a new product.

            Your core responsibilities will be:

            • Assist prospects in the discovery of BEE Plugin features, at a technical level.

            • Help new customers in the implementation of the editor within their SaaS application.

            • Support existing customers when their support requests are escalated to you.

            • Help the development team by performing technical troubleshooting on those escalated tickets.

            You will carry them out by:

            • Becoming an expert user of BEE Plugin, the embeddable version of the BEE editor.

            • Becoming very familiar with the sample code that prospects use to build Proof Of Concepts with BEE Plugin, and contribute to the code base, whenever able to do so.

            • Becoming intimately familiar with - and a contributor to - BEE Plugin technical documentation, which helps prospects understand the potential of the product & build prototypes with it, and helps customers implement the software in their SaaS applications.

            • Identifying and troubleshooting issues that prospects and new customers are reporting while integrating BEE Plugin, resolving as many as you can on your own, and escalating them when needed to the engineering team as bugs, or to the product team as product feedback.

            • Interact with prospects and customers remotely through a variety of channels used by the company, which include: phone calls, video calls, Slack chats, support tickets (Zendesk), threads in the Community portion of our Web site, questions posted to the technical documentation site, and more.

            • Collaborating with the Sales, Support, Development & Product teams to deliver a user experience to our prospects and customers that’s as seamless as possible.

            • Providing the product and engineering team with continuous feedback, which includes opening detailed bug reports in the bug tracking system (JIRA).

            What we offer

            BEE stands for "Best Email Editor" and that's the original, ambitious goal chosen for this project. Made with lots of passion between the United States and Italy, BEE is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our tag lines). The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 SaaS applications.

            When you join our company, you can expect:

            • Full time work in a fast growing, exciting project with worldwide recognition as a market-leader in our industry.

            • A dynamic team, geographically dispersed (Italy, USA), working with a startup mindset.

            • Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture.

            • Yearly team retreat, often in Italy (in 2019 the BEE team retreat was here).

            • Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources (free, unlimited course subscription to Udemy) and offline events (attendance to conferences, etc.).

            • Competitive salary plus incentive-based compensation.

            • Health insurance benefits;

            • 401K plan with employer matching;

            • Commuter benefits, and many other benefits.

            The legal name of the BEE business unit is MailUp, Inc., a Delaware corporation that is a wholly-owned subsidiary of MailUp SPA (MailUp Group’s head legal entity). MailUp, Inc. is headquartered in Oakland, California.

            What we are looking for

            • Computer science degree or equivalent experience.

            • 3+ years of experience as a full-stack Web developer.

            • 2+ years of experience in a customer-facing technical role: technical support, product support, training, etc.

            • Technical skills:  strong front-end Web application development skills: JavaScript, SCSS, CSS, and HTML; deep understanding of how RESTful APIs work, including the JSON data format;  understanding of front-end security concerns: CORs, TLS, and XSS; Understanding of Docker, basic networking, and VMs (e.g. AWS EC2) to the extent you can study our documentation, install our Docker-based on-premises solution, and answer technical questions.

            • Outstanding communication skills: you love interacting with both customers & team members, in writing or in person/video call.

            • Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across.

            • Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.

            • Organizational skills: you like working independently and are able to organize your activities without supervision.

            • Experience with customer support software like Zendesk is a plus.

            • Experience with B2B SaaS is a major plus.

            Location & Travel

            • North America (US or Canada). We have an office in Oakland, CA, but you can work remotely as well.

            • If you work remotely, we may ask you to join us in Oakland (or another location) for in-person sessions from time to time. 

            • Some travel may be required to help at our booth when we sponsor a conference.

            • Some travel will be required for our yearly team retreat. Between travel and meeting time, the retreat typically requires about a week of your time. We will provide ample notice so that you can plan for it.

        • Customer Support / Customer Success (3) Customer Support / Customer Success rss feed

          • Designed by analysts but built for the entire team (security operations, threat intelligence, incident response and security leadership), ThreatConnect’s intelligence-driven security operations platform is the only solution available today with intelligence, automation, analytics, and workflows in a single platform. Centralize your intelligence, establish process consistency, scale operations, and measure your effectiveness in one place. To learn more about our threat intelligence platform (TIP) or security orchestration, automation, and response (SOAR) solutions, visit ThreatConnect.com.

            Job Description

            ThreatConnect is the most comprehensive Threat Intelligence Platform on the market today. Our platform is used by thousands of organizations, and over 40 of the Fortune 100, to help them quickly aggregate, analyze, and act on their threat data to mitigate risk and threats to their network security.

            We're looking for a talented and experienced Customer Support and Deployment Engineer that can hit the ground running in a fast paced, quickly evolving environment. The position will report to the Director of Customer Success and will provide solutions based support to the company’s most important customers. The right candidate will bring technical skills required to deploy, troubleshoot, and support the ThreatConnect product, related technologies, and integrations. Deployment and Support Engineers are the front line in getting ThreatConnect customers up and running in a quick and impactful way and support them technically through the lifetime of the customers with ThreatConnect.. Their expertise, combined with their abilities to work with various teams onsite or remotely with the customer, allows them to ensure that customer relationships start off on the right foot.

            This position entails travel to customer sites as required to help deploy ThreatConnect on premise instances, supported integrations, or other underlying technologies as necessary. Deployment Engineers will depart from the customer location leaving the customer satisfied and confident that they are ready to begin leveraging ThreatConnect to accomplish their major goals. Between deployments, Engineers are responsible for providing assistance to the Support Specialists and innovating our deployment technology alongside our growing product and customer base.

            This role also requires the ability to understand and troubleshoot a wide range of customer issues, from usability questions to technical configuration issues. The right individual will be able to log and update cases, inform customers of case status, and provide solutions as they become known. They will also be responsible for identifying and addressing gaps in customer understanding by growing the documentation, knowledge base, and training materials as appropriate.

            Customer Support Specialists must collaborate internally across Sales, Product Management, Engineering, and Customer Success to identify timely solutions to customer problems. They must also work with customers’ analysts, engineers, and other support staff to understand issues, troubleshoot in a variety of environments, and convey solutions effectively. Strong communication skills, both written and oral, are just as vital as technical expertise and critical thinking ability.

            Roles and Responsibilities:

            • Travel as necessary to conduct installation and configuration of ThreatConnect platform and its supporting technologies and integration
            • Work within customer environments across a variety of teams (IT, networking, security/compliance, etc.) to ensure that ThreatConnect can be deployed as required in lab, QA, development, and production environments
            • Work with internal stakeholders to maintain and innovate existing deployment methods, technologies, and documentation as necessary
            • Stay up to date on the latest ThreatConnect platform and integration offerings as they affect deployments
            • Coordinate scheduling and availability with internal teams and external partners/customers alike
            • Provide deployment-related support as necessary regarding preparations, troubleshooting, etc
            • Track data to identify patterns in deployments for eventual identification of common problems, product deficiencies, and future scheduling needs
            • Coordinate deployment training with internal employees, partners, and customers as appropriate
            • Provide support to customers throughout installation, upgrade, and day-to-day use across a variety of browsers and operating system (Windows/Linux)
            • Demonstrate a firm grasp of networking technologies (firewalls, routers, switches) and network protocols (TCP/IP, DNS, SMTP, etc.) by identifying and troubleshooting potential network issues affecting product operations
            • Diagnose application behavior as communicated by customers or captured via code output, system logs, Java stack traces, etc.
            • Work through complex customer use cases and isolate core issues, whether they are rooted in product, technical, process, or user causes
            • Identify customer pain points and communicate needs with appropriate internal parties
            • Contribute to the prioritization and communication of customer pain points in a timely fashion
            • Work with other Customer Success employees to implement scaling efforts (automation, new tool integrations, reporting) as required by a growing customer base

            Requirements

            Required Qualifications:

            • Bachelor Degree in Computer Science, Information Systems, or similar field or related discipline OR equivalent experience
            • Excellent knowledge of a wide variety of security solutions and technologies, including deploying and troubleshooting: JBOSS, MySQL, SAP HANA, Linux, Windows Server, Network architecture/implementation/configuration experience, Firewall technologies, proxy technologies
            • Comfortable following written technical instructions for various technologies and identifying/pursuing fixes as needed
            • 3+ years customer-facing experience in the computer network security industry
              Organization skills to manage and coordinate a schedule with multiple competing stakeholders
            • Customer facing skills to ensure proper communication when preparing, conducting, and concluding onsite deployments
            • Experience supporting and troubleshooting custom enterprise software, Desk.com and JIRA experience preferred
            • A passion for problem solving and an eagerness to learn new technologies/skills
            • Excellent verbal and written communication skills, with the ability to discuss abstract or technical concepts
            • The ability to work with internal and external parties spanning a range of positions and technical expertise
            • Above average organizational skills, and a “self-starter” mentality as well as great attention to detail
            • Above average time management skills and the ability to work with little supervision

            Desired Qualifications:

            • Comfortable leveraging API integrations (SIEM, Firewall, Intelligence feeds, etc.) and working with a variety of technologies in a dynamic customer environment
          • 2 weeks ago

            We’re looking for a leader who is adaptable, able to pivot processes overnight when required, propel new process adoption, able to coach and MOST OF ALL - addicted to hitting metric goals and smoothing out the chaos that comes with being in a client-facing team in the tech startup world! The ideal candidate has 5-10 years of experience helping large customer support teams scale. 

            Responsibilities 

            • Help us meet our company revenue growth goal of increasing 30% month-after-month. 

            • Able to understand complex topics and break them down into digestible processes for the team. The ideal candidate needs to understand how to craft compliant processes. Adoption of these new processes is often the hardest part when changes occur. The ideal candidate knows how to support the team is adopting new releases (whether it is a new product feature, new CRM, or new healthcare staffing regulation to follow). 

            • This leader will consistently look at metrics in terms of communication quality & responsive timeliness (texts, emails, outbound calls, inbound calls, wait times, voicemails) and overall health scores (deriving from client satisfaction scores) 

            • Able to “put out fires” we call it. This leader knows how to find the right solution for support inquiries that are delicate situations and understands legal complexities that come with some of these type of requests. Along with this, the ideal candidate knows how to build the product or process to ensure these type of requests do not occur again. 

            Required Qualifications

            • 5-10 or more years of experience managing a large Customer Success Department

            • Experience managing processes that scale/ creating efficiencies 

            • Experience with basic troubleshooting. Comfortable submitting risk mitigating Jira tickets, working with Engineers during outages, reporting bugs, etc.

            • Business Degree or similar

            • Customer Success Manager Tech Startup Experience 

            • Experience managing CRM’s

            • Strong mediation skills

            • Demonstrates utmost professionalism at all times

            • Comfortable working remote as we are 100% remote company

            • Leadership & Coaching Skillset

            • Analytical with metrics

            • High-degree of organizational skills and highly communicative 

            Preferred Qualifications

            • Experience building out training that works well for international BPO teams

            • Experience creating processes and training that works well even when you are not working. Our Customer Support team is staffed 24/7, even on weekends and holidays due the nature of the healthcare industry. 

            • Healthcare Staffing Experience

            • Experience managing Zendesk Support and other ZD products 

            Benefits:

            • Medical, dental and vision health insurance

            • Competitive compensation package

            • Unlimited vacation

            Clipboard Health does not discriminate against age, race, color, religion, ancestry, national origin, sexual orientation, disability, medical condition, marital status, or registered domestic partner status in looking for potential hires. We believe in fair equal employment opportunities.

          • 1 month ago

            *This role is for someone in Eastern Canada who wants to join our new remote Support Team. You’ll start between 5am-6am Pacific Time to support the Eastern Time Zone (ET).  Please only apply if you are located in Eastern Canada.**

            Are you energized by helping others succeed? Love sharing and helping explain a great product? Excited to join a fast-paced, growing tech company? You know that the success of any company is tied to the customer experience—and that’s where you come in.

            As a Customer Support Specialist, you’ll be helping and supporting customers to grow their business through education. Being the first point of contact on email and phone, you'll be answering questions, giving advice, solving problems using your technical know-how and helping our customers build successful online businesses. You’ll learn our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities. At Thinkific you’ll be part of a collaborative, passionate and insanely helpful team that provides the best support in the industry! 

            In this role, you will:

            • Spend the day working through our support ticket queue in Zendesk and ensure customer problems are resolved as quickly as possible

            • Investigate technical issues reported by running diagnostic tests, researching technical nuances, and cross-referencing with JIRA updates, then conveying your findings and any available solutions to customers based on their specific needs

            • Identify, reproduce and document bugs for the Technical Tier II team

            • Help identify areas of improvement, or spot trends based on customer feedback to flag for the rest of the internal teams

            • Answer the support phone line for a full day once per week (but don’t hesitate to jump on additional calls with customers who need an extra helping hand)

            • Work closely with our product team, including the QA of new features so you can effectively communicate each feature use-case to customers 

            • Jump on weekend support once a month, getting a day off in lieu of the preceding or the following week!

            • Support customers at different stages of the customer journey from jumping on calls with prospects to discuss their needs, to helping customers launch their courses, to coaching customers close to churning

            • Have an opportunity to take on side projects based on your areas of interest such as writing help articles to help grow our Knowledge Base, helping grow our Facebook group or hosting webinars to our customer base.  

            To be successful in this role, you must:

            • Have at least 2+ years in an online customer-facing role (ideally in SaaS)

            • Love helping people— you go above and beyond to show you’re fanatical about customer success!

            • Have stellar communication skills both verbal and written so you can explain technical problems succinctly, and then clearly articulate solutions to customers.

            • Be an independent problem solver. You do not give up when you don’t know the answer immediately and while you rarely run into a roadblock you can't creatively get around, you're humble enough to ask for help whenever you need it

            • Be technically savvy and constantly stay up to date by learning the ins and outs of our platform, and any partner apps, quickly

            • Have experience troubleshooting software-related issues across common browsers

            • Be a team player and believe teamwork makes the dream work!

            • Love talking on the phone—it’s your bread and butter!

            • Have a great attitude and a willingness to overcome any challenge that comes your way 

            • Perform well under pressure and understand the importance of work-life balance

            • Have a strong work ethic and don’t believe in the traditional 9 to 5. You are resilient and flexible as customer needs evolve and ticket volume changes

            You might be the person we’re looking for if you:

            • Know the importance of listening, building trust and confidence with customers

            • Have a flair for translating product features into tangible benefits for customers

            • Are passionate about online education, digital marketing, and small business (or all of the above!)

            • Are great at handling difficult customers from the disgruntled to those who aren’t technically savvy

            • Have experience supporting customers via email, phone, live chat, and video calls

            • Are goal-oriented and driven by performance metrics

            • Have experience using customer service software like Zendesk (or a similar tool)

            Bonus points if you:

            • Have experience with sales or account management

            • Understand the basics of HTML/CSS  (but any coding skills are valuable)

            • Read API documentation 

            • Have experience with domain hosting and setting up custom domains

            • Have experience using Asana, Slack, Google Drive and/or TextExpander

            About us:

            We’re about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.

            Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we're building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we’ve served over 40,000 course creators and more than 10 million students, and these numbers are growing each day! 

            Why we think you’ll like working with us:

            • Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform

            • Make an impact with your work—each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students

            • Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!

            • We are lucky to have team members working remotely with us for over a year, so you’ll walk into an established system where you’re supported to be productive and successful

            • We make sure you always feel included and have opportunities to build meaningful relationships with your team, whether that’s trips to Vancouver to solidify those connections, meet and greet with new team members by video, taking a remote-first approach to meetings or ensuring you have lunch provided for our team-wide events!

            • Contribute to Thinkific’s award-winning culture—we’re one of Canada’s Most Admired Corporate Cultures and a certified Great Place to Work!

            • We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family

            • Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most

            • Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance

            • Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance

            • Grow your career AND your family at Thinkific—you’ll be taken care of with our parental leave top-ups as you add to your family

            • Work with the hardware you’re most comfortable with, and upgrade or replace your system when you need to with our technology bonus

            • Help you get the equipment you need to set-up a home office where you can do your best work

            • Be confident bringing your whole self to work—we’re proud to be an inclusive company with a diverse team and values grounded in ethics and equality

            • Thinkific welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish and we welcome you!

            This is an incredible role for the right candidate. We can’t wait to meet you!

        • Product (3) Product rss feed

          • 1 week ago

            Thorn is a non-profit focused on building technology to defend children from sexual abuse. Working at Thorn gives you the opportunity to apply your skills, expertise, and passions to directly impact the lives of vulnerable and abused children. Our team solves dynamic, quickly evolving problems with our network of partners from tech companies, NGOs, and law enforcement agencies. If you are able to bring clarity to complexity and lightness to heavy problems, you could be a great fit for our team. 

            Earlier this year, we took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet. 

            About the Role:

            We are seeking a seasoned Product Manager to lead the product development of victim identification applications from beginning to end. You will be on the front lines with our users and be actively engaged with the Law Enforcement community to ensure our applications are utilized to their fullest extent possible.

            The Senior Product Manager has a strong understanding of customer needs and how to translate those needs into solutions while embodying Thorn’s mission. As a Senior Product Manager you are data-driven, intuitive and know the ins and outs of your products within the context of the issue and Thorn at large. You will establish the product vision, roadmap development, and work with the engineering team to deliver on our mission. As a Senior Product Manager you are adept at prioritizing and re-aligning with an ever-changing landscape. You thrive on solving complex problems in creative and innovative ways. Success will require being a team player, and the ability to develop and leverage strong relationships across the organization while balancing priorities, managing expectations, and driving the continuous release of innovative products and features.  

            You’re passionate about driving technical innovation to fight child sexual exploitation.  You are, without a doubt, a creative, business-minded Product Manager with the ability to quickly shift gears between issue and solution, and execution and strategy. 

            What You’ll Do:

            • Define and lead the product roadmap from conception through delivery

            • Represent Thorn’s users by building impactful, personal relationships, championing them and bringing their voice into the product creation process by clearly articulating the ‘why’ behind prioritization. Creating opportunities for engineering to more deeply understand users and needs first-hand.

            • Conduct user interviews across different personas in conjunction with user experience team members

            • Document and synthesize user interviews into well-defined requirements

            • Establish strong working relationships with the Engineering and Product Marketing teams to deliver product strategy

            • Lead product planning meetings 

            • Active participant in retrospectives

            • Analyze and prioritize user feedback and issues making informed decisions while managing expectations between trade-offs  

            • Work with data science and research teams on insights that can inform product intelligence and features

            • Evaluate market trends, industry and competitive strategies to inform decisions on product functionality, pricing and positioning with Product Marketing to support product sustainability

            • Work with Product Marketing on user impact surveys, product messaging and delivery 

            • Develop and conduct user training sessions in person, virtually and in-app

            • Actively engaged with our user base, NGOs and tech companies to stay informed on emerging technology, trends, and potential exploitation

            • Develop and monitor key performance indicators to drive user growth and engagement with an eye on overall product health

            Skills We’re Seeking:

            • Commitment to putting the children we serve at the center of everything you do.

            • Passion, humility, integrity, positive attitude, mission-driven, and self-directed.

            • Dynamic product leader who will rally the team and work in a highly collaborative environment. 

            • Inspired by solving complex social and technical problems with a user-centric lens.

            • Analytical and agile mindset, comfortable using data to drive most of your decision making.

            • Manage disparate information and find common themes, recommend clear paths forward and iterate.

            • 6+ years of software Product Management experience 

            • Proven track record of managing all aspects of product management from ideation to implementation

            • Experience using product development tools (Jira, GitHub, Google Analytics, InVision, etc.) to manage product needs and drive transparency across the organization

            • Excellent communication, collaboration, and organizational skills within a highly distributed team. 

            • Relationship builder and customer savvy 

            • Strong attention to detail and energized by a fast-paced, entrepreneurial, start-up environment.

            • Self-motivated when working remotely.

            Thorn is a strong and flexible team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity, and expression, language, hobbies, etc. We strongly encourage women, minorities, and people from underrepresented backgrounds to apply. Your skills are needed here.

          • About Kraken

            Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

            About the Role

            Help us scale Cryptowatch, Kraken's professional charting and trading platform. Cryptowatch has grown organically from a tiny weekend project to a popular real-time cryptocurrency charting and trading platform which people rely on all over the world. We are seeking talented individuals to help us expand the product in new directions. There's rarely a boring day in crypto, and we're looking for people who want to be part of this exciting ecosystem!

            You will be in charge of the Cryptowatch Market Data pipeline. You will work with a team to expand a comprehensive data pipeline to dozens of venues, including both crypto exchanges and DEX’s, as well as other financial institutions. You will also be responsible for products which leverage this pipeline, specifically our Alerts system and market data screener interfaces.

            Your performance will be evaluated by the growth and success of our data pipeline, and the related products.

            You will report to the Senior Product Manager at Cryptowatch

            Responsibilities
            • Work with a global, remote team of designers, engineers, and project managers to help deliver a best in class crypto trading platform
            • Lead a culture of customer focus by communicating and building rapport with customers and being the voice of the customer throughout the product development process.
            • Perform competitive analysis
            • Develop product strategy and roadmap using input from customers, internal stakeholders, and competitive analysis
            • Own and prioritize the product backlog including the creation of relevant documents (epics, stories, scope docs, etc)
            • Monitor and report on the performance of the market data pipeline using KPIs
            Requirements
            • Previous experience working with financial market data
            • Familiarity with the crypto trading ecosystem
            • Minimum 1 - 2 years experience in product management
            • Excellent communication skills, both written and verbal
            • Self-starter, with a passion for both learning and teaching
            • Knowledge of project and workstream management tools such as Confluence and Jira
            • Thrive in a fast paced environment, using your organizational skills to always keep team goals in focus
            Nice to Have
            • Have previous experience using workstream management tools such as Confluence and Jira
            • Have experience specifically trading crypto
            We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

            Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

            Learn more about us:
          • 1 month ago

            What We’re Building

            After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

            We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

            The Team You’re Joining

            75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

            Product Management at Routable

            You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

            It’s a unique opportunity to influence how to build an amazing product that customers love.

            🔍Key Areas of Focus

            • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

            • Obtain comprehensive product knowledge

            • Develop a deep understanding around our business goals and how they correlate to our product roadmap

            • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

            • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

            • Own our product requirement documentation, keeping it comprehensive and up-to-date

            • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

            • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

            • Be a true champion of accurately scoping work

            🕵️‍♀️Who we’re looking for:

            • You love to build systems, processes and tools

            • You enjoy collaborating with teams across the organization

            • You love to support others, ultimately wanting the team to thrive

            • You are a quick learner, and hungry for product mastery

            • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

            💻Need to have:

            • 3+ years experience as a Product Manager

            • 3+ years experience working with JIRA, or other product management tools

            • 3+ years experience analyzing product metrics, funnels and making data driven decisions

            • Experience with managing remote software development teams

            • An analytical mind and strong quantitative skills

            • Ability to thrive in an autonomous environment, and manage projects through to delivery

            • Strong product development lifecycle understanding

            • Strong people and project management skills

            • Empathy and the ability to connect with others on many levels

            • Sound business intuition and solid technical judgement in project planning and decision making

            • High oral and written communication proficiency

            • You’ve contributed code and/or design to a live product that serviced thousands of users

            ➕Nice to have:

            • Experience managing SaaS product development

            • Experience with financial products or services

            • You know how to code

        • All others (7) All others rss feed

          • SemanticBits is a leading company specializing in the design and development of digital health services, and the work we do is just as unique as the culture we’ve created. We develop cutting-edge solutions to complex problems for commercial, academic, and government organizations. The systems we develop are used in finding cures for deadly diseases, improving the quality of healthcare delivered to millions of people, and revolutionizing the healthcare industry on a nationwide scale. There is a meaningful connection between our work and the real people who benefit from it; and, as such, we create an environment in which new ideas and innovative strategies are encouraged. We are an established company with the mindset of a startup and we feel confident that we offer an employment experience unlike any other and that we set our employees up for professional success every day.

            We are looking for data scientists with policy research experience to perform data processing and analysis tasks, such as monitoring data quality, applying statistical and data science methods, and creating data visualizations. In this role you will work on multi-disciplinary teams supporting program evaluation and data analytics to inform policy and decision makers.

            Responsibilities
            • Answering research questions or building solutions that involve linking health or healthcare data to other administrative data.
            • Designing, planning, and implementing the data science workflow on tasks and projects, involving descriptive statistics, machine learning or statistical analysis, data visualizations, and diagnostics using programming languages such as R or Python
            • Communicating results to collaborative project teams using data visualizations and presentations via tools such as notebooks (e.g. Jupyter) or interactive BI dashboards
            • Developing and maintaining documentation using Atlassian Confluence and Jira
            • Implementing quality assurance practices such as version control and testing
            Requirements
            • Master’s degree in Statistics, Data Science, Math, Computer Science, Social Science, or related field of study
            • Eight (8) years of experience 
            • Demonstrable enthusiasm for applying data science and statistics to social impact projects in academic, extra-curricular, and/or professional settings
            • Demonstrable skills in R or Python to manipulate data, conduct analyses, and create data visualizations
            • Ability to version code using Git
            • Experience with healthcare claims and administrative data
            • Ability and desire to work independently as part of remote, interdisciplinary teams
            • Strong oral and written communication skills
            Benefits
            Competitive base salary
            Three weeks of PTO
            Ten paid holiday days
            Comprehensive health benefits (medical with HSA option, dental, and vision)
            Professional development and training reimbursement
            401k retirement plan with matching benefit
            100% paid short-term and long-term disability
            100% paid life insurance
            Flexible Spending Accounts (FSA)
            Casual working environment
            Flexible working hours

            SemanticBits, LLC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We are also a veteran-friendly employer.
          • Together we’re building a company that will endure and products people will love for generations to come. 

            We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 

            Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

            Solve for what’s next—at PagerDuty.

            The PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.

            As the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time. 

            About You
            • You’ve got technical chops. You are a technologist first. You demonstrate a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations.
            • You are a problem solver. You identify potential roadblocks and provide thoughtful solutions. You are excellent at multi-tasking, are self-driven, and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements
            • You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization
            • You are an extraordinary partner –  to sales, to product, to your team, to your customers. Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service
            Ideal Qualifications
            • 5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery
            • Demonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context
            • Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities.
            • Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
            • Ability to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux. 
            • Experience with node.js, css, flexbox & bootstrap
            • Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
            • Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio) 
            • Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
            • You know and understand our space (or you’re already a fan of our product!).
            • Be prepared to give us a demo and show us what you've got!
            Please note: this position may be either remote or based in our Atlanta offices. The role will involve 25-50% travel

            PagerDuty offers:
            Competitive salaries and company equity
            Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
            401K with 1% match
            Pre-tax commuter benefits, FSA, cell phone allowance and more!
            Generous parental leave
            Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
            Paid employee Volunteer Time - 20 hours per year
            Monthly company wide hack days

            PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

            PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

            Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

            PagerDuty uses the E-Verify employment verification program.

            To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
          • About Kraken

            Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

            About the Role

            This role is fully remote, North American time zones preferred

            If you thrive in a challenging, fun and fast-paced environment, the Devops Technical Project Manager at Kraken is for you! As a Devops Technical Project Manager you will lead our efforts in implementing security strategy. You will hit the ground running, help design our roadmap and deliver mission critical projects.

            We are looking for a dynamic and innovative self-starter with the ability to imagine and build a best-in-class IT/Security organization and a world-class culture.

            Job Duites
            • Work with the various sub-functions to drive and deliver mission critical projects.
            • Work with the Security Strategy function to understand prioritization and quarterly goals.
            • Produce dashboards, roadmaps, plans and documentation to support project efforts, communicate status and manage stakeholder expectations.
            • Schedule and run standup meetings, identifying action items and addressing blockers to keep projects on track.
            • Improve process inputs, streamline workflows and project management tools.
            • Own non-technical aspects including coordination, documentation, and process improvement.
            Experience
            • Minimum of 3+ years experience working as a technical project manager or similar role. Background in FinTech or Proprietary Trading a plus.
            • Working knowledge of project and work stream management tools such as Jira, Trello, Wrike, and Confluence.
            • Tenacious, self starter who thrives in understanding the details of complex, cross-functional projects and can effectively distill into actionable project plans.   
            • Superb organizational skills and an analytical view on maximizing productivity, with a focus on value and not getting caught up on process.
            • Excellent communication skills, both written and verbal, and eager to ask questions and understand business and product objectives.
            • Resilient determination to push projects through to completion, regardless of how often priorities and deadlines may shift in a dynamic environment and rapidly growing industry.
            • Inherently curious about how things work and the ability to self-educate when necessary.  
            • Have strong interest in, or basic knowledge of blockchain technology and cryptocurrency.
            We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

            Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

            Learn more about us:
          • 1 week ago
            We Are…

            Shogun, and we're on a mission to help people create the best eCommerce experiences in the world.

            We were in the Winter 2018 batch of Y-Combinator, we just raised a Series A investment, we have over 10,000 active paying clients, and we're preparing to launch a new product in 2020 (you can read more in Tech Crunch).

            Our teams are fully distributed and global (check out our team page)! We have no office, so we are looking for team members that are comfortable with and motivated by the opportunity to work remotely.

            You Are…

            A Technical Project Manager with a desire to play a key role in a project implementation team and a background in overseeing of all aspects of projects. In this role, you will be working closely with the CTO and Product team setting deadlines, assigning responsibilities and monitoring the progress of projects.

            This role is an opportunity to work both autonomously as a virtual employee and collaboratively with a global team, all while using cutting-edge technologies in a fast-paced environment.

            Responsibilities
            • Collaborate with engineering teams to design, scope, and shepherd features.
            • Research and evaluate specs, project scope, project schedule, in order to keep the project plan accurate, updated, reflective of project changes and facilitate customer acceptance.
            • Conduct kick-off meeting and technical meetings with all key stakeholders in order to announce the start of the project and review the overall project plan, progress, questions and gain consensus.
            • Guide and manage the usage of agile methodologies to simplify project delivery.
            • Create functional specs, project / release plans, and roadmaps.
            • Assign and oversee the daily tasks of technical personnel to ensure we're working toward established milestones
            • Help influence peers / managers and build consensus while dealing with ambiguity.
            • Build mutual trust and encourages respect and cooperation among team members
            Basic Qualifications
            • 2+ years of experience in Technical Project Management.
            • 1+ year with technical project management software such as Jira, Clubhouse and similar.
            • Working experience managing and developing high-performing, inclusive, and mission-driven teams.
            • Proven background in engineering Project Management processes, strategies, and methods.
            • Taking on large, complex problems and breaking them into manageable pieces.
            Preferred Qualifications
            • Computer Science degree or equivalent experience or coursework
            • Clear and precise written and interpersonal communication skills.
            • Effective time management and organizational skills, especially when navigating and solving ambiguous, complex problems.
            We Offer
            • Competitive salary
            • Benefits (vary by location)
            • A highly skilled and dedicated team that is fun to work with.
            • Remote work – We are a fully distributed team that works from anywhere with good internet.
            • Occasionally, we hire on a full time contractor basis to begin with. Team members enjoy the same opportunities for great compensation, full time positions, equity, and consideration, regardless of location.
            Our Values
            • Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other.
            • People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent.
            • Win and grow together: Strive to be the best, individually and as a team. Support and encourage each other. Seek opportunities for growth.

            Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class

          • Truveris is a digital health company that partners with employers, brokers, and pharmaceutical companies to dramatically improve people’s ability to afford and access prescription drugs. With expertise and technology solutions that span across the prescription drug ecosystem, we deliver the outcomes people and businesses need to thrive.

            We are on a mission to transform the pharmaceutical industry and are backed by leading venture capital firms including Canaan Partners, First Round, New Atlantic Ventures, New Leaf Venture Partners, Tribeca Venture Partners and McKesson Ventures. In 2018, Truveris was ranked as one of the fastest growing technology companies in the U.S. by Deloitte, Crain's, and Inc.

            The Truveris engineering team is looking for a technical project manager with a solid ability to grasp current product development needs. This role will collaborate with product managers and business analysts to gather and create user stories, and to assess feasibility through exposure to both front and back-end technologies (JavaScript/Python/PostgreSQL/Linux/AWS, etc.). The ideal candidate will have a high degree of confidence in communicating across engineering and product teams in a collaborative, scaled and agile environment. 

            RESPONSIBILITIES
            • Facilitate and lead various scrum meetings (i.e., daily stand-ups, retrospectives, sprint planning, backlog grooming, demonstrations) along with tracking and updating activities (meeting notes, tickets, delivery timelines etc.)
            • Refine and update user stories along with product business partners
            • Work closely with product management and development to ensure delivery of high-quality product
            • Track ongoing initiatives in all product areas including infrastructure, and develop project documentation
            • Perform QA stories to ensure they meet UAT criteria
            • Provide data-gathering support for data analysis, as well as, ad hoc inquiries
            • Act as a liaison between technical and business teams
            • Foster creativity and improve efficiency by removing blockers for development team
            • Identify and manage risks, process improvements and release planning
            SKILLS & QUALIFICATIONS
            • Bachelor’s Degree, preferably in the fields of computer science or engineering
            • Strong logical and analytical problem-solving skills
            • Experience in SCRUM, Kanban, SCRUMBAN, or/and similar project management methodologies
            • Knowledge utilizing Atlassian Suite (Jira/Confluence/BitBucket)
            • Technical background will be a plus (former QA, Dev, etc.)
            • Excellent teamwork, communication, collaboration, interpersonal and facilitation skills
            • Nice to have: experience with SAFe (scaled agile framework) and healthcare domain
          • Alley interactive
            4 weeks ago

            Alley is a team of experienced strategists, designers and developers who create digital solutions for large-scale publishers including news organizations and non-profit institutions. We are seeking a Scrum Master with experience using agile methodologies, preferably in an agency or professional services context, to join our team in guiding clients and team members through production projects and beyond.

            Qualified applicants should display excellent verbal and written communication skills, quick and creative problem-solving, resourcefulness, flexibility, approachability, and superior attention-to-detail. You’re expected to keep track of everything happening on your team since no detail is too small — so be sure to include “Welcome to the world of tomorrow!” in your cover letter to be considered. The ability to effectively work remotely is a must. Additionally, the ability to identify when to raise an impediment or blocker and how, when, and why to raise concerns with the client and/or internal team is crucial. 

            This is a fun, fast-paced and, at times, intense environment where the ability to multi-task and prioritize is essential. You will be expected to inherit and iterate upon our Scrum principles and work with the entire team to ensure that all of our projects adhere to them. 

            Responsibilities

            • Simultaneously manage production/maintenance of several client engagements in the context of a single dedicated Scrum team.

            • Guide the team through Scrum rituals — sprint planning, backlog refinement, retrospective, and the daily standup.

            • Participate in the broader community of Agile Process Leaders at Alley, and help senior leaders understand and resolve the impediments your team may be facing.

            • Understand and manage client expectations throughout the life of a project.

            • Effectively and efficiently engage with large teams of clients and coworkers.  

            • Schedule, collaborate, plan, and run in-person, on-site meetings or remote meetings with large groups of client stakeholders.

            • Maintain transparency of progress — making work visible — throughout the lifetime of a project for both internal and external stakeholders.

            • Digest large amounts of information from meetings and translate/condense into “actionable items” and/or reference materials for team members.  

            • Anticipate and remove potential roadblocks to ensure team efficiency.

            Qualifications

            • Service-oriented and outspoken, ability to proactively and aggressively manage expectations.

            • Ability to communicate professionally and effectively via tools such as Zoom, Slack, Google Apps, and Jira. 

            • Experience working in a team-oriented, collaborative environment, ideally in the context of an agency, professional services firm, or media technology organization.

            • Must be able to rapidly adapt and respond to changes in environment and priorities.

            • Experience working with agile methodologies, particularly Scrum, and the values and philosophies that make it a successful project management approach.

            • Familiarity with project management/issue tracking systems such as Jira and time tracking systems such as Harvest.

            • Ability to travel to visit clients for major events (kickoffs, etc.) — typically only a few times per year.

            • Certified Scrum Master preferred but not required. If you are CSM certified, include in your cover letter the company that conducted your scrum training and which certifying body your certification is from.

            About Alley 

            We offer competitive salaries and company subsidized medical, dental and vision benefits. We also offer a 401(k) with company matching, a profit sharing plan, and a monthly lunch allowance.

            We have no set hours and have a flexible time off policy. We trust our team members to get their work done and take the time off they need to recharge, and we suggest an average of three weeks off per year.

            We are a fully distributed company, meaning we don’t have a set work location. Team members can choose to work from home or from a co-working space. We’ll furnish your home office or rent you a co-working space.

            Alley is an equal opportunity employer and we seek to increase diversity in the tech industry. We encourage applications from women, people of color, people with disabilities, members of the LGBTQ community, and other communities traditionally underrepresented in this field.

            Apply for a Position

            Please complete the application - be sure to send your resume and supply a few references.

            Recruiters: Please do NOT contact us about this job. All hiring duties at Alley are carried out by our staff.

          • Platform.sh is a groundbreaking hosting and development tool for web applications. We’re a European VC-Backed startup with a host of blue-chip Enterprise clients and a string of awards and grants (including €2m from the EU Horizon 2020 program).

            Platform.sh is built on top of open source languages, libraries and projects. But we never shy away from writing code. This means that even if there is an existing open source project that covers much of the functionality of something we want to achieve, we will consider, and often enough, chose to write our own implementation; Because sometimes 80/20 is not good enough. We have our own orchestration layer, our own reverse proxy, our own file-systems, our own reproducible build system.

            To reinforce our technical prowess, we are looking to grow our operations team with an operations coordinator that knows their way around Linux. If you’re looking for an exciting, high-growth opportunity with an award-winning, cutting-edge company, this could be just the job for you.

            Mission :

            Directly reporting to our VP of Infrastructure Operations, you will:

            • coordinate and execute day to day tasks;
            • monitor project activities and ensure general project organization;
            • work with internal teams to schedule upgrades and maintenances all the while respecting team’s capacity;
            • provide weekly and monthly reports recapping results to partners;
            • identify and manage project dependencies and impediments;
            • assist to produce the roadmap for continuous development;
            • lead and facilitate daily scrum, planning and retrospective meetings.

            Nice to have:

            • hands-on experience with Kanban Board & Jira;
            • Scrum Master experience;
            • reporting and dashboarding experience;
            • knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.

            We have many extremely knowledgeable co-workers who are happy to invest their time in sharing their experiences with those who show talent, interest, and a willingness to learn.

            This role is open to full time remote.