Remote git Jobs in February 2020

196 Remote git Jobs in February 2020

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  • Hottest Remote Jobs

    • Maze is a user testing and usability research platform that turns prototypes into actionable insights from real users, bringing confidence to the design process.

      We're official partners with the world's best design companies: InVision, Figma, Sketch, Marvel, and Adobe! More than 20,000 designers and product managers from companies like Salesforce, Microsoft, and IBM are using Maze to power up their user testing process.

      We believe that products should be tested at the design phase, and we empower product teams with data to remove all guesswork from building digital products. We're a fully remote company working from all over the world, backed by some of the world's top VCs. We love traveling, telling great jokes (read: puns with the word "maze" in it), and terrible drawings. Come join us!


      The job

      You will work on all aspects of our current product, which includes: 

      - Our user-research platform, with all the challenges associated with complex data-visualisation & analytics dashboard.

      - Our tester’s hiring platform, where you’ll work with us on building a complete marketplace from scratch.

      - Prototyping tool integrations, or you’ll be able to work directly with the development teams of InVision, Marvel, Adobe, Figma and more.

      - Our automated reporting platform, where you'll work on a comprehensive document for the whole product team to collaborate on.


      As part of the Maze team, here’s what you’ll do:

      - Architect and develop highly scalable web applications

      - Work closely with our designer and engineers to design, build, and ship new features from scratch

      - Evaluate and improve the performance, durability, and security of applications in production

      - Take ownership for your tasks and see features through from start to finish

      - Help teammates improve when reviewing their work and appreciate feedback when they reciprocate


      Requirements:

      - Perfectly fluent in English

      - Javascript & ReactJS expert

      - GraphQL / nodeJS knowledge

      - Functional programming evangelist

      - Able to write maintainable and scalable code

      - Write tests & always improve your work environment

      - Enjoy working remotely


      Bonus points:

      - Interest for UX & UI design

      - Experience doing data-visualisation & canvas

      - Experience with deployment automation tools

      - A good dose of ambition, as well as a great sense of humor


      How to Apply:

      We receive a lot of applications so try to submit something that will grab our attention! It’s important for us to see your understanding of our product so make sure that:

      1) you've done some research on Maze and signed up to try the product;

      2) you include a well-structured and concise message with your application explaining why you find Maze interesting and why you'd be a good fit. Show off a little :).

    • 4 days ago

      Last Call Media is looking for a Producer / Product Owner to join our team! 


      The Role

      Producers at Last Call are cross-functional leaders on our agile digital product development teams who play a key role in our ability to deliver the right products for our clients and their customers. Equipped with business and strategic intuition, Producers collaborate with both clients and our team to establish alignment on a shared vision, goals, and a product roadmap that inspires the team and guides the delivery of a working value-added product. 


      Last Call Media is a fully distributed company so you can work from anywhere, but we ask that you be able to commit to at least 5 hours of overlap with New York time (ET), Monday through Friday. 


      What you’ll do:

      • Confidently collaborate with clients and internal team members to build products from existing ideas and create and pitch new ideas based on data, customer feedback, and industry experience. 

      • Lead an iterative product development approach that includes creative and technical members, focusing on delivering value regularly through considered and deliberate prioritization. 

      • Create and maintain product roadmaps, feature backlogs and product documentation, and user stories.

      • Take an active role in the sales cycle for new clients and participate in the creation of proposals in response to RFPs/RFIs.

      • Participate in team and company retrospectives to help define and refine working agreements and processes to help us work more effectively together as a team. 

      • Expand relationships with existing customers


      What you’ll bring:

      • A proven track record of leading the delivery of digital products and services that delight customers.

      • 3+ years of similar experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements.

      • A unique blend of business and technical savviness, a big-picture vision, and the drive to work with others to make that vision a reality through your persuasive written and verbal communication skills.

        Experience with large-scale open source web technologies (such as Drupal, WordPress, and React). 

      • Experience and/or a desire to work remotely.

      • The ability to travel for conferences, client visits, or workshops, ~10% travel.

      • Ability to work efficiently, sometimes under tight deadlines


      It’d be nice if you also had: 

      • Experience building products and services for all users, regardless of ability, backed by knowledge of accessibility standards (Section 508 Refresh/WCAG 2.0 A and AA). 

      • Familiarity with other popular web development technologies, third party applications and platforms.

      • Experience or an interest in sharing your knowledge and experience at industry conferences 

      • Familiarity with Atlassian tools, such as Jira and Confluence.


      All of us at LCM pride ourselves on being:

      • Able to empathize, which helps us understand the need of the client, the customer, the product, and the team at LCM. 

      • Highly communicative

      • Able to work independently 

      • Comfortable asking for help

      • Experienced with communicating directly with clients

      • Eager and motivated to learn new concepts

      • A team player in a collaborative environment 

      • A fast learner

      Salary range: 

      $60,000-90,000 USD


      Application Process

      Applicants should submit through the careers section a current resume and cover letter that includes links to a few digital products you completed recently and an answer to the following question: In 3-5 sentences please share a little about what, in your opinion, the biggest challenges are working at an all remote company. If you haven’t worked for an all remote company, please try and answer the question anyway! Lastly, while resumes and interviews are a great way to learn more about you, all candidates should be prepared to complete a brief hypothetical virtual recruitment exercise and submit reference(s) upon request. 

      To apply visit: https://lastcallmedia.com/careers


      This position is compensated at a salary commensurate with skill and experience, with comprehensive benefits including an annual professional development budget, and varied, engaging work for enterprise-level clients. If this position already sounds like you or sounds like where you're headed, please reach out! Applicants should submit a current resume and cover letter through the careers section and should be prepared to submit a code sample(s) and reference(s) upon request.

    • Do you live and breathe digital marketing, funnel optimization, and conversion? Are you passionate about building a world-class SaaS brand? Can you lead and inspire a team to help you get the job done?


      Adalysis is an award winning suite of tools (SaaS) used by thousands of digital marketers from around the world to help them manage their Google Ads and Bing Ads campaigns. 


      We are seeking a full time Marketing Manager with excellent analytical skills and a proven track record in PPC to lead our marketing efforts. As a high growth SaaS business we are seeking an exceptional candidate to drive campaign output across all digital channels. You will work directly with the founder to help us reach ambitious growth targets. 



      Responsibilities:


      • Devise a marketing strategy across all digital channels (SEO, PPC, Paid Social, Email, Display, Partnerships, PR)

      • Management / execution and tracking of campaigns, focusing on ROI and conversion  

      • Careful analysis of Analytics data and setting up funnels and event data 

      • Oversee and manage website content 

      • Ability to source, hire and manage new team members to support your efforts 

      • Work with designers/developers/copywriters to improve our web presence 

      • Manage split testing of landing pages to improve conversion

      • Manage our content and social media accounts

      • Comfortable on the phone and conferences when speaking to clients



      Key Requirements:


      • Full time dedicated person, working remotely in the UK or Western Europe (within 2 hours of GMT)

      • Fluent in written and spoken English, excellent communicator, knows how to listen

      • Knowledge of all digital channels: PPC, SEO, email, social, content, display

      • PPC knowledge is particularly important with the ability to understand what our tool does and the problem it solves for our clients 

      • Experience in SaaS tools is preferable

      • Comfortable with a high level of initiative and a clear focus on delivering results

      • Flexible, adaptable and organised

      • Available on Skype / Slack (primary means of communication) during working hours



      In return we offer:


      • A better work life balance. Work from home in your own time and space.

      • Flexible working hours

      • £150 day on an independent contractor basis

      • Take unpaid holidays as needed 

      • The space to use your own initiative without being micromanaged 

      • The opportunity to grow with the company and build your own team

      • Access to tools, budget and resources to help you get the job done

    • DataFeedWatch is a Data Feed Optimization tool for web shops that enables merchants to advertise their products on Google Shopping or Comparison Shopping Channels.

      We are an international company with headquarters in Silicon Valley in the U.S. and offices in Krakow and Amsterdam.

      With double-digit growth, we would like to expand the Business Development team for U.S.  

      WHAT ARE WE LOOKING FOR
       

      We want people to join our team full-time. Mr. or Mrs. Right would meet the following expectations:

      • ATTITUDE. Attitude is everything. You have the interpersonal skills to quickly connect and establish a relationship with potential customers.
      • ENGLISH. Your English (written and spoken) is very good. Ideally, it’s ‘native’, but at least more than good enough to communicate with U.S. companies. Preferably you also live in U.S., so you’re in the same time zone as our clients.
      • RESPONSIBILTY. This is a remote position and the rest of the Sales Team is working from Europe. That’s why you need to be able to manage your own work to achieve the objectives without someone looking over your shoulders.
      • KNOWLEDGE OF ONLINE MARKETING. Basic knowledge of online marketing is a requirement – we will teach you the rest. Our prospects are seasoned online marketers and you need to understand their business and their problems. Any experience with Google or Facebook campaigns or marketplaces like Amazon or eBay would be a plus.
      • SALES EXPERIENCE. We offer sales trainings and tools but we also except initiative from your side, so experience in sales can help you with that.

      Any interest or experience in eCommerce or Online Marketing is helpful, but the main issue is: Do you have what it takes?

       
      RESPONSIBILITIES
       

      The Sales Development Representative is the first interface between prospects that have an interest in our software.

      Your main responsibilities as a Sales Representatives will be:

      • Demo of our services to interested potential customers
      • Qualify sales leads based on specific lead qualification criteria definitions
      • Keep track of all communications with customers and leads using our marketing automation software
      • Manage our current client base to keep high customer satisfaction
      • Build and manage lead development pipeline
      • Build market and product knowledge to be able to handle our prospect’s questions
      • Communicate with prospects and clients via LinkedIn

      You will be communicating with prospects via email and on the phone.

       
      BENEFITS
       

      There are many reasons why this job may be what you are looking for:

      • Full responsibility and a lot a freedom
      • Room to learn and to grow
      • A competitive salary
      • You will learn everything about Saas, eCommerce and of course data feeds
      • Quarterly bonuses for good performance
      • Join a market leader in online marketing software and share in the success of our growth
       

      SALARY: Remuneration commensurate based upon experience

         
      HOW TO APPLY:

      If you think you will like this job, please email your CV in English to [email protected] and attach following disclaimer:

      “I hereby consent to my personal data being processed by Wordwatch Inc. for the purpose of considering my application for the vacancy advertised and for the future recruitment purposes”

      We need YOU! 
      Join a market leader in online marketing software and be part of our growth!
    • At Doist, our mission is to inspire the workplace of the future by creating simple yet powerful productivity tools that promote a more fulfilling way to work and live.

      We're a multidisciplinary, fully remote team that’s passionate about creating products, like Todoist and Twist, that improve people’s lives. We thrive on innovating new solutions to old productivity challenges and we seek to rethink how productivity tools are made.

      When you become a Doister, you’re not only joining a global, remote-first company, but a team of 70+ people who value:

      • Independence. Others can trust that you’ll deliver on time and your teammates don’t need to worry about you keeping your word.

      • Mastery. You love what you do and care deeply about the quality of your work, down to the smallest details. You’re continuously learning and pushing yourself to the limits of your ability. You're never satisfied with the status-quo.

      • Communication. Your communication is clear, concise, and engaging whether you're explaining a complex idea or providing feedback to a teammate.

      • Balance. You're mindful about cultivating a healthy work-life balance. You care about the well-being of yourself, your team and the people around you.

      • Impact. You're able to take a bird's eye view to pinpoint and then solve issues that have a high impact on our customers, our team, and our company. You're committed to the health and success of both your teammates and Doist as a company.

      We invite you to visit our blog to learn more about us, our values, and how we work.

      The Frontend team at Doist is looking for a new developer to join their ranks to build the best possible user experience for millions of user across multiple products.

      How we work:

      The Frontend team is responsible for all code that runs in a browser. Be it the web apps of Twist and Todoist, browser extensions, electron apps or our landing pages.

      Our main product work happens inside cross-disciplinary teams, that we call squads. You can read more about this in our blog. We have a rotating Hero role whose main responsibility is to tackle support issues, fix bugs and work on smaller improvements. On top of that everybody on the team gets a day per week to spend on Housekeeping; during this time we pay back technical debt, fix bugs and in general improve the health of our code base.

      We believe in picking the most effective tools to do our best work. At the moment this means most of our communication happens asynchronously in Twist. Code and bugs are managed and reviewed in GitHub. Team meetings are done in Zoom.

      We don't have a lot of scheduled meetings. Once a week the team meets to discuss the previous week and plan the next one. Once a month the whole team comes together for a retrospective to share candid feedback and take a look at the coming month.

      Day-to-day work:

      What your work will look like on a day-to-day basis:

      • Implement features. From proposal, through specification and implementation, to maintenance. You're encouraged and expected to propose things that you think can be a good addition to the product.

      • Provide feedback. When planning a feature you're expected to provide feedback on expected challenges and unknowns as early as possible.

      • Improve the code quality. With time, our code accumulated some technical debt, which we pay off. Often we do it while we make features, but we also dedicate time to housekeeping each week.

      • Be a responsible & exemplary team member. We do code reviews, refactor code, learn new things and share our knowledge. You might also be appointed mentor of a new comer

      • Lead a squad. From time to time you might be a squad leader which bears the responsibility for the success of the project. In practical terms, you plan the squad work and orchestrate its execution. You balance this activity with hands-on work within the same squad.

      • Be a Hero. During this time you'll be working closely with the support team to triage and fix bugs from users. Also, you help speed up code reviews and support other teams in their projects.


      To thrive as a Frontend Developer at Doist:

                                > You feel that our values resonate with yours, and you see how they can act as guidance for your day-to-day work.
                                > You have experience in building complex interactive web applications.
                                > You have solid knowledge of modern JavaScript and React (Bonus: Redux)
                                > You have experience in writing automated unit, integration or end-to-end tests.
                                > You have experience in measuring, analyzing and fixing performance problems.
                                > You're able to use and customize tools (e.g. webpack) to streamline our development and build processes.
                                > You're able to work autonomously and stay self-motivated. Previous experience working in remote team is a bonus.
                                > You are fluent in written and spoken English.

                                Benefits:

                                              We’re bootstrapped, profitable, and committed to building a sustainable company that will grow for decades to come. We’ve built a benefits package that invests in our employee’s long-term personal and professional growth and well-being. Here’s a sample of what that includes:

                                              > Competitive compensation.
                                              > Flexible schedule and location. This is a fully remote position, so you can work from wherever you please and on a schedule that works best for you. All you need is a computer and access to a stable internet connection (which we sponsor!).
                                              > Generous paid vacation + national holidays. You’ll receive 40 days of paid time off to use on vacation and holidays.
                                              > Paid parental leave. 18 weeks of paid maternity leave and 5 weeks of paid paternity/adoption leave.
                                              > Health & well-being stipend. You’ll have a monthly budget to spend on the things that keep you happy and healthy like a gym membership, books, snacks, internet, and health insurance.
                                              > Amazing people. Being a part of the Doist team means you get to work with incredibly diverse, talented people who also enjoy having fun!
                                              > Annual company retreats. Although we work remotely, we still enjoy bringing the whole team together to get to know each other, bond, and have face-to-face discussions in places like Spain (2015), Iceland (2016), Greece (2017), Chile (2018), and the Azores (2019) .
                                              > Meaningful work. Working at Doist isn’t just about getting a job done; it’s about working together to positively influence people and teams all over the world.
                                              > So much more!

                                              ---

                                              All information collected through this application is stored in Workable, Doist’s Applicant Tracking System, where it will be used for recruitment purposes only. For more information on how we handle candidate data at Doist, we invite you to review our recruitment privacy notice. For questions, please contact us at [email protected]


                                            • Close (American or Euro time zone)
                                              3 weeks ago
                                              About Us

                                              At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

                                              TL;DR: We are seeking a Head of Product Marketing that will be instrumental in defining our product and market positioning and will take ownership of growing our customer base and platform adoption through a wide range of marketing efforts. This position will lead the Product Marketing function within the organization—an incredible opportunity to shape the brand and future direction of our product and company.

                                              This position requires a highly motivated individual with previous experience leading product marketing and GTM strategy, and who is comfortable in a fast-moving  environment. The successful candidate will be customer-oriented, self-motivated and results-driven.


                                              About You

                                              You have a knack for understanding people. You ask a lot of questions. You’re decisive.

                                              As Head of Product Marketing at Close, your primary job is to understand our customer— what motivates them, what makes their job difficult, and what simply delights them. You will take these constant and ongoing learnings and deftly apply them to the way we position our brand and product to the world. After all, product marketing is at its very core, “people marketing”. 

                                              Your previous experience creating successful go-to-market plans (from high-level strategy down to tactical execution) will enable you to oversee the rollout of all new products and feature updates.  

                                              Sometimes you’ll be looking at our product marketing from a high level view—say, determining our key objectives for the quarter or the year. Other days, you may be down in the weeds yourself, writing landing page copy or working with others on the marketing team to run A/B conversion tests on site. You’re comfortable—and happy—doing both.

                                              What you don’t know, you’ll openly admit, but then you’ll get to work figuring it out (asking others for help and/or digging deep on your own). Your self-motivation and a relentless drive to learn/do more are appreciated by all. You pride yourself on being a “clever thinker”.  You’re comfortable talking with and working alongside our product, sales, development, and customer success teams. You understand your critical part in the overall machine, graciously accepting thoughts and feedback from others while offering your own expertise where you can. You pride yourself on being “overly communicative” -- keeping everyone up to date with the latest product marketing wins, losses, and initiatives.

                                              You are comfortable working remotely as part of a small team, with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the biggest opportunities and company objectives.

                                              When you’re in the wrong or make a mistake you can admit it. You can articulate why it happened and how you’ve learned from the experience. 

                                              You are in a European or American timezone.

                                              Above all, you understand that your success—and our success—hinges on the satisfaction and loyalty of our customers. 


                                              About The Role

                                              You will be responsible for championing the features and benefits of the Close sales platform through our marketing messaging and market positioning. You’ll work closely with Danny (Director of Marketing) and our motley crew of marketing crushers. 

                                              Just some of the things that will come across your [metaphorical] desk…

                                              Main KPIs

                                              > Product marketing impact on new trial signups (On-site testing and website updates, email marketing campaigns, increase inquiries from software review and industry sites)

                                              > Product adoption (free to paid + user activation within app)

                                              > Product launch/update success metrics (per launch)

                                              “Product superstar, that is what you are…”

                                              > Develop messaging, positioning, and competitive differentiation of our products in the SaaS/sales market. Own all on-site messaging. Devise the go-to-market strategy for all product launches and feature updates. Oversee the tactical execution of each GTM strategy.

                                              > Stay on top of the latest trends and tech advancements in the sales and CRM space. Communicate these learnings across the organization, including to our Product, Customer Success, and Development teams.

                                              > Identify new verticals and areas for business and product expansion. Champion all marketing efforts that relate to these growth initiatives.

                                              Corner the market[ing]

                                              > Own the product messaging in all of our marketing campaigns and corresponding collateral, which may include, but is not limited to, email, social media, blog posts, sales enablement content, and landing pages.

                                              > Dive deep into our customer acquisition strategy and execution, driving new trial sign-ups via smart, empathetic product/feature messaging and content. Must be comfortable devising and executing tactics to bring customers down the sales funnel.

                                              > Work closely with the marketing team to ensure that these brand and product value propositions are communicated consistently across everything we do.

                                              > Work alongside Product and Customer Success teams to identify key verticals, customer personas/roles, and geos for nuture/expansion. Define and produce the content for SEO-optimized industry-specific landing pages, CRM comparison pages, paid/display ads, other marketing materials, to effectively reach these cohorts.

                                              > Identify marketing website tests and updates to increase visitor conversion rate (visitor to trial signup). This includes, but is not limited to, A/B testing via copy and messaging, videos/images, and modifications to page designs.

                                              > Work alongside the marketing content team to identify middle and bottom of the funnel content opportunities such as product-focused white papers, blog posts, videos, and more.

                                              > Develop, nurture, and execute on partnerships with other vendors in the B2B SaaS and product space (online co-promotions, co-branded content, event sponsorship, etc).

                                              > Champion our customers via the collection and production of testimonials, case studies, and customer profiles (determining the best way to showcase them -- images, video, etc).

                                              > Generate verified product reviews from our customers for product comparison and online community websites like Capterra, G2Crowd, and Quora. Monitor and ensure our visibility on these, and other, SaaS review/comparison sites.

                                              Requirements

                                              > 4+ years experience working within a tech or SaaS organization (extra points if B2B, extra extra points if you can show a correlation between your work and company growth during your time there)

                                              > 2+ years in a product marketing role, with a track record of successfully taking products to market (devising and executing a GTM strategy)

                                              > Strong passion for product and ability to ‘speak the same language’ as Product and Development teams (“Scrum, Agile, Javascript, APIs, sprints”, etc, etc)

                                              > Project management expertise—can coordinate and juggle a variety of projects from conception through production and ensure alignment with other internal teams (Product, Customer Success, Sales, etc).

                                              > EXPERT command of the English language (written and verbal), with the ability to write in a wide variety of styles. Must be a copywriting pro—masterfully creating short, value-packed, relatable content to drive new conversions.

                                              > Foundational knowledge of common marketing analytics and campaign management platforms (analytics, popular ESPs, ad networks, social platforms, etc)


                                              Bonus points for the following skill sets:

                                              > Front-end coding (HTML/CSS/JS, GitHub)

                                              > Design and video (editing, Photoshop, graphics creation, etc)

                                              > Familiarity with SaaS finance and reporting 

                                              Why Close?

                                              > Culture video 💚

                                              > 100% remote (we believe in trust and autonomy)

                                              > 2 x annual team retreats ✈️ (Lisbon retreat video)

                                              > Competitive salary

                                              > 7 weeks PTO (includes company-wide winter holiday break)

                                              > 1 month paid sabbatical after 5 years

                                              > $200/month co-working stipend

                                              > Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

                                              > 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

                                              > 401k matching at 4% (US residents)

                                              > Dependent care FSA (US residents)

                                              > Our story and team 🚀

                                              > Glassdoor Reviews 

                                              At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).

                                              We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

                                              This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

                                            • Helpscout (Remote)
                                              3 weeks ago
                                              As a member of our Ops team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do everyday will reflect the team mission: Ensure uptime and security across all of our applications while developing and supporting tools to enable customer bliss.

                                              To help us with our mission, we are seeking an experienced Ops Engineer to join our team. You will have a direct impact on Help Scout’s success, while helping more than 10,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.


                                              Technologies we work with
                                              • AWS, Linux (Ubuntu/CentOS), Chef, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Jenkins, Docker/Compose, New Relic, Sensu, PagerDuty, Ruby, Go, Python, Java, and PHP.


                                              About the role
                                              • You’ll be working on a small team of six (that includes one of our co-founders) and in collaboration with our software developers to build, deploy, secure, manage, and optimize highly-available, fault-tolerant, and horizontally scalable systems in AWS.
                                              • Ideally, we are looking to add a team member in the North or South American timezones.
                                              • Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review. 
                                              • We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. 
                                              • You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
                                              • In order to ensure excellent service to our customers, you will be part of our rotating on-call team.


                                              A note about on-call
                                              • The 6-week rotation follows this format: 1 week on backup on-call(which rarely sees much action), 1 week of being on-call, followed by a 4 week hiatus from on-call.
                                              • Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy and well-rested!


                                              About you
                                              • You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product. 
                                              • You became an engineer because you like building systems, tools or products that help people.
                                              • You write code and scripts that other engineers can easily read and understand and you welcome reviews and feedback from your peers. You are comfortable writing tests and you thoroughly verify your work before you deploy. 
                                              • You’re a great communicator and have an excellent command of written and spoken English.As a remote company, we rely on clear communication for collaboration and execution. 
                                              • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
                                              • You are helpful and empathetic and care about building on our company culture that embraces these qualities.
                                              • You have a deep understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
                                              • You are proficient and comfortable in the AWS ecosystem.
                                              • You are adept at automating service and infrastructure configuration via industry standard tools (E.g. Chef, Terraform).
                                              • You have experience building continuous deployment and testing tools. (Docker, ECS, EKS, Kubernetes)
                                              • You design and build systems that work well and fail gracefully.
                                              • Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
                                              • You have experience working with MTAs (e.g exim, postfix) and SPAM filtering (e.g. rspamd, SpamAssassin)
                                              Benefits
                                              Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

                                              Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

                                              Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

                                              Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

                                              Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

                                              Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

                                              401k with 1% match- via Betterment for Business (currently US only)

                                              Personal Development stipend - Up to $1,800 per year to improve your craft

                                              Great tools - Each employee will be provided with a Mac laptop and display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

                                              Home office stipend - Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

                                              Complete transparency - Everyone has full access to business metrics and financial information about the company.

                                              About Us
                                              Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 10,000 paying customers in 140+ countries.

                                              Why Help Scout?
                                              We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

                                              We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

                                              We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

                                              We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

                                              Our commitment to you
                                              We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
                                          • Software Development (108)

                                            • Maze is a user testing and usability research platform that turns prototypes into actionable insights from real users, bringing confidence to the design process.

                                              We're official partners with the world's best design companies: InVision, Figma, Sketch, Marvel, and Adobe! More than 20,000 designers and product managers from companies like Salesforce, Microsoft, and IBM are using Maze to power up their user testing process.

                                              We believe that products should be tested at the design phase, and we empower product teams with data to remove all guesswork from building digital products. We're a fully remote company working from all over the world, backed by some of the world's top VCs. We love traveling, telling great jokes (read: puns with the word "maze" in it), and terrible drawings. Come join us!


                                              The job

                                              You will work on all aspects of our current product, which includes: 

                                              - Our user-research platform, with all the challenges associated with complex data-visualisation & analytics dashboard.

                                              - Our tester’s hiring platform, where you’ll work with us on building a complete marketplace from scratch.

                                              - Prototyping tool integrations, or you’ll be able to work directly with the development teams of InVision, Marvel, Adobe, Figma and more.

                                              - Our automated reporting platform, where you'll work on a comprehensive document for the whole product team to collaborate on.


                                              As part of the Maze team, here’s what you’ll do:

                                              - Architect and develop highly scalable web applications

                                              - Work closely with our designer and engineers to design, build, and ship new features from scratch

                                              - Evaluate and improve the performance, durability, and security of applications in production

                                              - Take ownership for your tasks and see features through from start to finish

                                              - Help teammates improve when reviewing their work and appreciate feedback when they reciprocate


                                              Requirements:

                                              - Perfectly fluent in English

                                              - Javascript & ReactJS expert

                                              - GraphQL / nodeJS knowledge

                                              - Functional programming evangelist

                                              - Able to write maintainable and scalable code

                                              - Write tests & always improve your work environment

                                              - Enjoy working remotely


                                              Bonus points:

                                              - Interest for UX & UI design

                                              - Experience doing data-visualisation & canvas

                                              - Experience with deployment automation tools

                                              - A good dose of ambition, as well as a great sense of humor


                                              How to Apply:

                                              We receive a lot of applications so try to submit something that will grab our attention! It’s important for us to see your understanding of our product so make sure that:

                                              1) you've done some research on Maze and signed up to try the product;

                                              2) you include a well-structured and concise message with your application explaining why you find Maze interesting and why you'd be a good fit. Show off a little :).

                                            • Articulate is looking for a Security Engineer to join our team. 

                                              We’re makers. We build delightful systems and tools that empower our engineering teams to move quickly, safely, and reliably. Join us in building secure e-learning for millions of learners across Rise.com and Articulate 360.

                                              We need a special person who thrives in an environment of freedom. You might be our person if you can work largely self-directed from home and have hands-on experience securing cloud platforms.

                                              Responsibilities:
                                              • Build and improve on our intrusion detection monitoring to help us get deeper and more actionable threat insight.
                                              • Improve our security posture across our products, AWS infrastructure, and Kubernetes.
                                              • Make recommendations on security best practices and be on the lookout for things we should be doing better.
                                              • Remediate known vulnerabilities using tools like Twistlock, GitHub, and various AWS security services.
                                              • Work with your team to implement changes for compliance purposes (SOC 2, FedRAMP, ISO 27001).
                                              • Contribute to building a healthy culture of shared security responsibility across engineering and the larger organization.
                                              Qualifications:
                                              • You have a growth mindset and a deep passion for continuous learning. 
                                              • You’ve built or overseen IDS and/or DLP implementation at a previous job and can make informed recommendations to our team based on our needs.
                                              • You have a solid understanding of the AWS security tool landscape and have the know-how to use these tools to address security needs.
                                              • You’re a doer. You’re in your element when writing code or building systems to deal with security concerns.
                                              • You’re proficient in one or more programming or scripting languages. We use Bash, Ruby, Go, and JavaScript heavily at Articulate. 
                                              • You’re skilled in the art of troubleshooting systems. You can grasp both the problem at hand and the historical context of it. You also make smart decisions about how to move forward on a problem and make the system better and more reliable for your team. 
                                              About Articulate

                                              Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 98,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 800,000+ members is the largest, fastest-growing community in the industry.
                                               
                                              We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.
                                               
                                              We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

                                            • Medium (US only)
                                              Yesterday
                                              At Medium, words matter. We are building the best place for reading and writing on the internet—a place where today’s smartest writers, thinkers, experts, and storytellers can share big, interesting ideas; a place where ideas are judged on the value they provide to readers, not the fleeting attention they can attract for advertisers.

                                              We are looking for a Senior Data Engineer that will help build, maintain, and scale our business critical Data Platform. In this role, you will help define a long-term vision for the Data Platform architecture and implement new technologies to help us scale our platform over time. You'll also lead development of both transactional and data warehouse designs, mentoring our team of cross functional engineers and Data Scientists.

                                              At Medium, we are proud of our product, our team, and our culture. Medium’s website and mobile apps are accessed by millions of users every day. Our mission is to move thinking forward by providing a place where individuals, along with publishers, can share stories and their perspectives. Behind this beautifully-crafted platform is our engineering team who works seamlessly together. From frontend to API, from data collection to product science, Medium engineers work multi-functionally with open communication and feedback

                                              What Will You Do!
                                              • Work on high impact projects that improve data availability and quality, and provide reliable access to data for the rest of the business.
                                              • Drive the evolution of Medium's data platform to support near real-time data processing and new event sources, and to scale with our fast-growing business.
                                              • Help define the team strategy and technical direction, advocate for best practices, investigate new technologies, and mentor other engineers.
                                              • Design, architect, and support new and existing ETL pipelines, and recommend improvements and modifications.
                                              • Be responsible for ingesting data into our data warehouse and providing frameworks and services for operating on that data including the use of Spark.
                                              • Analyze, debug and maintain critical data pipelines.
                                              • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Spark and AWS technologies.
                                              Who You Are!
                                              • You have 7+ years of software engineering experience.
                                              • You have 3+ years of experience writing and optimizing complex SQL and ETL processes, preferably in connection with Hadoop or Spark.
                                              • You have outstanding coding and design skills, particularly in Java/Scala and Python.
                                              • You have helped define the architecture, tooling, and strategy for a large-scale data processing system.
                                              • You have hands-on experience with AWS and services like EC2, SQS, SNS, RDS, Cache etc or equivalent technologies.
                                              • You have a BS in Computer Science / Software Engineering or equivalent experience.
                                              • You have knowledge of Apache Spark, Spark streaming, Kafka, Scala, Python, and similar technology stacks.
                                              • You have a strong understanding & usage of algorithms and data structures.


                                              Nice To Have!
                                              • Snowflake knowledge and experience
                                              • Looker knowledge and experience
                                              • Dimensional modeling skills
                                              At Medium, we foster an inclusive, supportive, fun yet challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world of digital media. Medium is an equal opportunity employer.

                                              Interested? We'd love to hear from you.
                                            • Company overview

                                              Ceros is an experiential content platform that empowers the creation of bespoke, immersive digital content without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom interactive microcontent, to immersive event microsites, you can build it with Ceros. Publish and update live content instantly, and embed it into your site instantly. Join us in ending the endless creation of static content and be part of the movement towards meaningful content experiences.

                                              Our customers include some of the world’s leading brands, such as Mashable, GE, Red Bull, United Airlines, and IBM.

                                              We are well-funded and venture-backed by prominent investors including Grotech Ventures, Greycroft, and Starvest Partners.

                                              About the Product

                                              Ceros provides multiple products and the Devops team supports them all.

                                              The core Ceros (https://ceros.com) product is comprised of multiple single-page applications (Admin, Studio, and Player) written in Javascript using libraries like jQuery, Require, and Backbone.  It is supported by a REST backend built in PHP. The Ceros Studio is built around the HTML5 Canvas element.

                                              We’re in the midst of migrating both the frontend and backend to Typescript.

                                              The infrastructure uses Docker, Jenkins, and Cloudformation. We use a myriad of AWS offerings. We also use Okta for authentication and Fastly as a CDN.  We’re eying a migration to Terraform and Kubernetes.

                                              The DevOps team also supports Markup (https://markup.io), which is built in React and Typescript on the frontend and Typescript on the backend.  Its infrastructure uses Terraform and Kubernetes on AWS.

                                              About the Team

                                              As part of the Ceros product team, you’ll be working with a cross-functional group of the most talented people you’ve ever worked with. We hire only passionate and creative people with a proven and unquestionable ability to execute, and every member of the team is equally responsible for moving the product forward.

                                              We have a dynamic company culture that collaborates daily. We care deeply about the user experience, and we debate passionately about our ideas. When you work at Ceros, you check your ego at the door, and you aren’t afraid to be honest, especially to yourself. We take our jobs seriously but ourselves not so much.

                                              The DevOps team is the primary caretaker of the infrastructure, responsible for owning the infrastructure roadmap and pushing it forward.  We’re constantly looking to improve the infrastructure to make it more stable, scalable, available, more easily deployed, and easier to work with.  

                                              We follow DevOps principles, which means we view ourselves as the deep knowledge and support for all the developers when they need to write infrastructure code for their stories and fight the tendency to silo on a daily basis.  We each attend one of the other development team’s standups as a liaison and we keep the door to the #devops slack wide open for anyone who has questions. We review the other team’s infrastructure code to make sure it’s in line with where we want to go.  And we work to build better tooling around development processes to support the other teams in their work to push the product forward.

                                              About the Job

                                              As a DevOps focused engineer, your typical day-to-day involves:

                                              • Evaluating, testing and building new infrastructure tools and technology

                                              • Writing detailed planning documents on stories so your teammates can assess the proposed approaches to a story, offer suggestions of approaches missed, and we can all agree on where to go from there

                                              • Writing maintainable code (probably goes without saying)

                                              • Carrying out and being on the receiving end of intense code review sessions from your peers who hold your work (and their own) to the highest of standards

                                              • Helping the full stack development teams write infrastructure code, and reviewing said code

                                              • Writing clear documentation around infrastructure code and development tooling so that it’s easy to understand, use, and modify

                                              • Working closely with the rest of the team to deploy new releases and data migrations without hiccups 

                                              • And finally, ensuring the availability of the Ceros platform

                                              What we’re looking for:

                                              • Experience with CI/CD pipelines, configuration management, infrastructure orchestration, containerization, linux administration... you know, DevOps.  

                                                • In particular, several years of experience with Terraform and Kubernetes. 

                                              • An eagerness to write well documented, clear code.  You understand that infrastructure code is still code and the principles of documentation and organization that apply to every other kind of code, still apply here.

                                              • The wisdom of experience.  You understand that principles and design patterns are important guidelines, but not hard and fast rules.  You know when to apply a pattern and when not to, when to hold fast to a certain principle, and when to let it go.  You understand that sometimes we can’t let the perfect be the enemy of the good and we’ll have to take on tech debt, but when we do, it should be with consideration and intention (and should be documented).

                                              • An eagerness to learn.  We’re looking for engineers who are able and eager to keep up with the pace of our rapidly evolving field.  

                                              Key things to know

                                              • This is a remote role

                                              • We want you to start ASAP

                                              • This is a full-time position

                                              • Unlimited vacation days

                                              • Competitive salary

                                              • Stock options

                                              • Premium health insurance

                                              Working completely from home, you’ll be communicating often through chat rooms, email, and video conferencing. We offer flexible working hours and an extremely flexible vacation policy. And we provide excellent gear (15” Macbook Pro, iPad, external monitor, etc.). 

                                              Next Steps

                                              If you’re interested in being part of the Ceros team, please send your resume and a cover letter to us. We’re a company of passionate, honest, and sometimes silly people, so don’t be afraid to express yourself.

                                            • This Product Designer or Senior Product Designer position for our Compliance group is 100% remote.

                                              A brief overview:

                                              GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

                                              We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than doubled the size of the Product Design team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

                                              At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

                                              As a Product Designer at GitLab, you will be embedded in our Compliance group. It’s a complex area where you’ll be tasked with improving the controls we provide to support our customers to help them manage their compliance posture within GitLab. You'll be designing new features and experiences to improve the quality of life for customers who operate within regulated environments.

                                              What you can expect in a Product Designer, Compliance role at GitLab:
                                              • You’ll be tasked with bettering our product for users who rely on our compliance features. The work you’ll do will enable greater adoption of our product within the enterprise space and impact users across a range of industries, from healthcare to manufacturing.
                                              • You’ll collaborate with a Product Manager to define the priorities, roadmap, and overall strategy for the future of Compliance within our product.
                                              • You'll work alongside Product Managers and UX Researchers to understand the needs of our users to shape how compliance features underpin the work within regulated industries.
                                              • You’ll come together with our Technical Writers to better our compliance documentation and in-product content.
                                              • You’ll collaborate with cross-functional partners to uncover and understand the complexities and limitations of our current compliance tools, advocating for the end-user in all areas, including documentation, ease of use, and visualization of key messaging.
                                              • You’ll utilize wireframes, prototypes, user flows, mockups, high-fidelity visual designs, or any other artifacts you believe are necessary to convey your design thinking and ideas.
                                              • You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
                                              • You’ll undertake usability testing to validate your thinking, collaborate with our UX Researchers on generative research, and you’ll share findings with the wider team in our research repo, ensuring recommendations are communicated effectively across our organization.
                                              • You’ll contribute compliance patterns to our Design System, alongside the rest of the UX department, and the GitLab community as a whole.
                                              Projects you might work on in our Compliance group:

                                              You’ll spend your time at GitLab collaborating with a cross-functional team. You may work on features that bring compliance checks into merge requests, a dashboard to give users insight into their overall compliance controls, or even build features that enable code to be audited, traceable, and reported on. To be successful, you’ll consider many edge cases while understanding the needs of a wide range of personas across a breadth of industries. Outside of work on our compliance tools, you’ll also contribute to our Pajamas design system and design culture here at GitLab.

                                              You should apply if:
                                              • You’ve got experience designing developer tooling, enterprise software, or complex web applications that are built for technical users.
                                              • You’ve got some experience designing compliance experiences, or knowledge of the compliance industry.
                                              • You’ve got experience working on product strategy and product design for a complex enterprise application or SaaS tool.
                                              • You enjoy getting involved in research and usability testing, and you continually look to improve your user research abilities.
                                              • You want to design for a complex product with technical users who have continually evolving needs.
                                              • You’ve got experience applying your product design skills across user research, UX strategy, wireframing, prototyping, product strategy, and visual design, within a complex domain.
                                              • The idea of playing a key part in the evolution of our Pajamas Design System is truly exciting to you.
                                              • You understand frontend code or the limitations of frontend technology. You can demonstrate this through your hands-on coding skills with HTML/CSS/JS, your knowledge of Git, or by showing us you have a deep understanding of the needs of engineers you’ve worked with previously.
                                              • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
                                              • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

                                              The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 60 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

                                              Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

                                              Hiring Process and compensation:

                                              Our hiring process for this Product Designer position typically follows five stages. The details of this process, the expectations for Product Designers and Senior Product Designers, and the compensation for this role can be found in our job family page.

                                            • 3 days ago

                                              Job description

                                              We have active software projects and looking for 2 Senior-Level Python Developers to help us deliver a successful product. 

                                              About Us

                                              We're a US-based software agency, with an excellent reputation on Upwork, that solves our clients' toughest challenges by providing unmatched services in custom software development, consulting and support. We partner with medium to large businesses, including Fortune 500 companies, to deliver transformational outcomes for a demanding new digital world. 

                                              Who We Are Looking For (Senior Django Developer)

                                              If you're a python developer who loves to stay focused on coding without worrying about collecting requirements, dealing with clients directly, and working with a professional, organized team...get in touch! We seek a long-term partnership with someone who can work well with a distributed team, has great work ethic, open communication, and isn't afraid to contribute input if they see a better way to do things. And we'll do our part by providing you with exciting, challenging applications. 

                                              What We Provide You With

                                              We help and support you by providing the following for any project you work on:

                                              • Documentation

                                              • Full Requirements

                                              • Wireframes

                                              • Front-End Team

                                              • Back-End Lead

                                              Tools We Use

                                              • Atlassian (Jira, Bitbucket & Confluence)

                                              • Slack

                                              • AWS

                                              Interview Process

                                              • Upon acceptance of your proposal, we will follow-up to schedule a technical interview. The process would be the following:

                                              • Video Chat using Zoom (we will send an invitation link)

                                              • Brief Interview Questions

                                              • Screen share so you can walk us through recent projects and your development processes

                                              • Last, we will follow-up by sending a quick online coding test.

                                              If you feel this would be a great opportunity for you, please take the time to write us a thoughtful reply. Please put the words "serious applicant" at the beginning of your reply, so we know you read this entire job post thoroughly. 

                                              We ask that you only contact us through Upwork and not outside applications such as email or Linkedin. 

                                              Thank you and looking forward to hearing from you!

                                            • 3 days ago
                                              Job Description

                                              About Pluralsight Flow, powered by GitPrime 

                                              GitPrime is now a Pluralsight company, an entire functional department of our new parent company. We are pioneering data-driven engineering. We report on the work patterns and the people-side of software development so engineering leaders can advocate for resources and demonstrate that they're driving business value based on objective data. We have strong product-market fit with hundreds of happy customers and we are growing rapidly.  

                                              Working at Pluralsight 

                                              Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.  

                                              At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do everyday, we empower the people who power our world.  

                                              And we don’t let fear, egos or drama distract us from our mission. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.  

                                              The Opportunity  

                                              As a DevOps Engineer at Pluralsight, you will partner with the DevOps Manager to curate Developer self-service tools and systems to empower our continuous deployment environment. You will keep Pluralsight’s finger on the pulse of the DevOps community by continually researching, testing, and developing solutions to better enable our Software Engineers through automation and self-service. As an embedded member of remote development teams, you will be the subject matter expert on how and when to utilize the tools built and deployed by DevOps, as well as an influential partner in delivering incredible end user experiences.Pluralsight is a leader in the tech education space, and as such, our engineers are a driving force in developing and promoting industry best practices while continually synthesizing new ideas. You will help set the bar for DevOps teams across the industry while building a product that creates the innovators of tomorrow through technical education.

                                              Who you are: 

                                              • You are an experienced DevOps professional that enjoys being in the middle of the development lifecycle
                                              • You love exploring new technologies and keeping your own technical skills sharp while exhibiting responsibility and caution
                                              • You have a passion for innovation, learning, and excellence
                                              • You elevate the technical abilities of those around you
                                              • You are an amazing communicator and effective influencer within the remote teams you are on
                                              • You have a track record of being analytical, methodical, and quality-driven

                                              What you’ll own: 

                                              As a DevOps Engineer with a knack for automation, troubleshooting, and problem-solving, you will be responsible for monitoring our environments, servers, and applications for health, performance, and security. You will work with our talented team of Software Engineers to decide how to best create meaningful outcomes for our end users.

                                              Infrastructure:

                                              • Develop a flexible infrastructure to promote Developer self-service, while promoting continuity across our overall environment.
                                              • Development of tools and systems to support Developer self-service
                                              • Continuous environment monitoring for application health, performance, and security
                                              • Maintaining a pulse on emerging technologies and discovering hidden opportunities in our environment
                                              • Use technical expertise and experience to evaluate industry technologies and assess practice relevance
                                              • Collaborate with Software Developers to research and address technical needs and to roadmap and develop new solutions
                                              • Maintain and improve standards of Operational Excellence
                                              • Ensure redundancy and resilience of infrastructure and services
                                              • Reliability and Performance
                                              • Championing of continual improvement in the areas of reliability and performance
                                              • Help design and implement secure environments and servers
                                              • Forecast and assess reliability risks
                                              • Ensure all infrastructure is configuration managed
                                              • Development Support
                                              • Support DevOps Manager
                                              • Collaborate with the Ops and DevOps teams, as well as Security, IT, and Software Engineers

                                              Experience you’ll need: 

                                              • A successful candidate will be well experienced in key areas such as AWS, Saltstack, and Terraform (or similar)
                                              • Experience with Kubernetes and containerization to be able to support existing teams
                                              • Ability to quickly analyze and comprehend new or unfamiliar technologies or ideas
                                              • Track record of progressive DevOps engineering experience including the following:
                                              • Strong systems administration skills in both Linux
                                              • Experience in automation and the development of automation tools
                                              • Strong background in continuous integration and deployment methodologies/pipelines
                                              • Strong administration of HAproxy, RabbitMQ, Redis
                                              • Strong knowledge of network security and performance
                                              • Knowledge of compliance frameworks (PCI, SOX, SOC 2, ISO 27001)
                                              • Powershell, Bash, and Python scripting
                                              • Database administration background in Postgres or similar
                                              • Experience with Kafka a plus
                                              • Strong understanding of DevOps mentality and tools

                                              Technologies and tools you’ll use and interact with here:

                                              • Linux - Ubuntu LTS, RHEL, CentOS 7, Fedora Core
                                              • Tools - Github, New Relic, TeamCity, Octopus Deploy, Saltstack, OpsGenie, ELK, Terraform
                                              • Services - Haproxy, Nginx, IIS, RabbitMQ, Kafka, Zookeeper
                                              • AWS - EC2, RDS, ECS, VPC, Route53, ELB, ALB, Lambda, Elasticache, Cloudfront, Service Catalog, Cloudwatch, CloudFormation, IAM, Certificate Manager, Directory Service, WAF & Shield, SQS, SNS
                                              • Data Stores - Cassandra, Postgres, MySQL, MSSQL, Redis, BigQuery, Hadoop, Elasticsearch
                                              • Other - Cloudflare, Salesforce.comwpengine.com, Zuora, Adobe AEM, Adobe Search and Promote
                                              • Languages in use here that you may help support: Python, Node.js, Ruby, Java
                                              Qualifications

                                              Additional Information

                                              Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

                                            • 3 days ago

                                              Codelitt is looking for a Ruby on Rails senior with experience building highly complex applications. Preferably you communicate well with other engineers. You work well with others and friendly.

                                              While this is a remote position, there are often meetings at 9 a.m. ET. Something to take into consideration. Mountain Time, Central Time, or Eastern Time preferred.

                                              Requirements

                                              • Experience working and collaborating with teams
                                              • Experience in Linux and command line a must
                                              • Solid Javascript experience a must
                                              • Proven work with React
                                              • Proven work with Ruby on Rails
                                              • You know how to architect all components of front-end project
                                              • You have experience reading the API documentation and working with different endpoints to compose the desired effect
                                              • You know how to run projects through solid processes (things like code reviews, reviewing stories, planning)
                                              • Picks up new technologies quickly and efficiently
                                              • Uses Git for all of your projects
                                              • Creates tests before they write code (TDD is your thing)
                                              • Expert knowledge of OOP and software design principles
                                              • Driven, ambitious, and interested in tech
                                              • Self-motivated
                                              • Acumen. You must be able to think of and judge multiple solutions for a problem and be able to reason between them.
                                              • You’re aware of how to build secure apps
                                              • You know how to optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.
                                              • Knowledge of responsive frontends
                                            • SemanticBits is looking for a full-stack engineer to help us build modern digital health services. The project involves implementing highly interactive and modern web interfaces with React that will be used by healthcare providers across the country. The system is backed by Node business services implemented in a microservices paradigm. Some of these services will be exposed for public consumption and some are used for enterprise integration. The system will support upwards of tens of thousands of concurrent users. The project will be implemented using an Agile, Scrum-based process that includes Sprint Planning/Review/Retrospectives and daily stand-ups. The team uses human-centered design to implement highly modern, usable interfaces.

                                              Requirements:

                                              • Experience developing front-end web user interfaces with React is required.

                                              • Minimum 3 years experience developing front-end web user interfaces with React

                                              • Experience with designing RESTful backend microservices and developing them using Node.js and Express

                                              • Experience with database integration, relational (PostgreSQL) preferred. NoSQL (MongoDB) a plus

                                              • Experience with SASS/SCSS or css-in-js type approaches for stylesheets highly preferred

                                              • Experience with with Jekyll or other static site generators a plus

                                              • Experience with AWS and Docker highly preferred

                                              • Experience with build tools like webpack, npm, and gulp/grunt

                                              • Experience with Test-Driven Development using automated testing frameworks such as Jest, Sinon, and Enzyme

                                              • Experience ensuring your code builds and deploys properly through Continuous Integration/Continuous Deployment processes built in Jenkins

                                              • Expertise working as part of a dynamic, interactive Agile team developing and delivering digital services

                                              • Ability to work with and coordinate with other developers using digital tools such as Slack Experience with version control tools, such as Git

                                              • Knowledge of modern design patterns and building enterprise-grade production applications

                                              • Excellent command of written and spoken English

                                            • Last Call Media
                                              4 days ago

                                              Last Call Media is looking for a well rounded PHP developer to join our team!

                                              The Role

                                              Last Call Media is looking for someone who understands just how flexible the PHP programming language can be, and enjoys, neh, is proud that the majority of the internet uses the PHP language.

                                              The ideal candidate will have experience in PHP frameworks such as WordPress, Symfony, Drupal, CodeIgniter but also has been involved with big single PHP files with inline CSS/HTML/(My)SQL/PHP. Last Call Media is looking for an advocate of best practices and someone who is willing to be opinionated about what they believe in when it comes to building successful programming projects.

                                              Last Call Media is a fully distributed company so you can work from anywhere, but we ask that you be able to commit to at least 5 hours of overlap with New York time (ET), Monday through Friday.

                                              What you’ll do:

                                              • Review and analyze existing PHP sites for ways to improve and/or provide advice on how to migrate off antiquated monolith systems. Implement analyses from start to finish.

                                              • Work with clients to communicate how and why existing PHP code works or doesn’t.

                                              • Create and maintain product roadmaps, feature backlogs and product documentation, and user stories.

                                              • Understand who the end user of a project is and how to build and/or suggest front-end interfaces to help them accomplish their tasks as simply and practically as possible.

                                              • Participate in team and company retrospectives to help define and refine working agreements and processes to help us work more effectively together as a team.

                                              What you’ll bring:

                                              • A proven track record of leading the delivery of digital products and services that delight customers.

                                              • 3+ years of similar experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements.

                                              • An obvious drive to grow and learn from the highly-skilled team around you

                                              • Experience with large-scale open source web technologies (such as Drupal, WordPress, and React).

                                              • Experience and/or a desire to work remotely.

                                              • Ability to work efficiently, sometimes under tight deadlines

                                              It’d be nice if you also had:

                                              • Front-end framework experience like ReactJS/AngularJS/VueJS

                                              • Relational database experience and understanding of how to improve DB performance

                                              • Server administration and/or setups like Apache/NodeJS/Nginx and a general comfortability in the Linux environment

                                              • Familiarity with Atlassian tools, such as Jira and Confluence.

                                              All of us at LCM pride ourselves on being:

                                              • Able to empathize, which helps us understand the need of the client, the customer, the product, and the team at LCM.

                                              • Highly communicative

                                              • Able to work independently

                                              • Comfortable asking for help

                                              • Experienced with communicating directly with clients

                                              • Eager and motivated to learn new concepts

                                              • A team player in a collaborative environment

                                              • A fast learner

                                              Application Process

                                              Applicants should submit through the careers section a current resume and cover letter that includes links to a few digital products you completed recently and an answer to the following question: In 3-5 sentences please share a little about what, in your opinion, the biggest challenges are working at an all remote company. If you haven’t worked for an all remote company, please try and answer the question anyway! Lastly, while resumes and interviews are a great way to learn more about you, all candidates should be prepared to complete a brief hypothetical virtual recruitment exercise and submit reference(s) upon request.

                                              To apply visit: https://lastcallmedia.com/careers

                                              This position is compensated at a salary commensurate with skill and experience, with comprehensive benefits including an annual professional development budget, and varied, engaging work for enterprise-level clients. If this position already sounds like you or sounds like where you're headed, please reach out! Applicants should submit a current resume and cover letter through the careers section and should be prepared to submit a code sample(s) and reference(s) upon request.

                                            • Titan School Solutions (US only)
                                              4 days ago
                                              Titan School Solutions is an EdTech startup that is on the fast track for growth and is changing the face of school nutrition. Our SaaS platform is recognized in the space for bringing state-of-the art efficiencies and real-time transparency into schools, all while remaining focused on the bigger outcome - helping K-12 students. Titan’s founders are school information technology veterans who have not only created a scalable and affordable solution but have also brought value into schools by delivering real results.

                                              As we continue to sky rocket within this industry, we need a Senior Full Stack Engineer to join our growing team and help us get there!   We’re looking for someone who can see the larger opportunities within a startup, move at a fast pace, face a problem head on, and do it all while producing beautiful code. 

                                              If that sounds like your bread and butter, then APPLY HERE!

                                              WHERE YOU WILL BE IN A YEAR

                                              • ACCELERATE YOUR CAREER! - This is a transformational opportunity for someone who is looking to for their next challenge. You will manage, code and improve an already existing high trafficsystem while working in a fast-paced field that will expand your horizons and put you far above your peers. 

                                              • TRANSFORM AN INDUSTRY! - You will impact an antiquated industry that is ready for disruption. You will build and change the way school data is stored, utilized and used by students across the country.

                                              • DRIVE TECHNICAL DECISIONS!  You will research, evaluate and determine the technical direction for teams and projects throughout the organization.

                                              WHERE YOU WILL BE IN A YEAR

                                              • TRANSFORM AN INDUSTRY! - You will impact an antiquated industry that is ready for disruption. You will build and change the way school data is stored, utilized and used by students across the country. 

                                              • ACCELERATE YOUR CAREER!- You will be involved in an industry that is unlike any other. You will manage, code and improve an already existing high trafficsystem while working in a fast-paced field that will expand your horizons and put you far above your peers. 

                                              • DRIVE TECHNICAL DECISIONS!  You will research, evaluate and determine the technical direction for teams and projects throughout the organization.

                                              WHAT YOU'LL DO

                                              • Expert (3-5 years) with AngularJS or Angular 2+ or React Framework

                                              • Expert (3-5 years) with .Net full framework and EF

                                              • Expert (3-5 years) with SQL Server

                                              • Strong experience (1-2 years experience) at TypeScript

                                              • Strong experience (1-2 years experience) using responsive web frameworks

                                              • Strong experience (1-2 years experience) with .NET Core and WebAPI

                                              • Experience developing highly scalable and high performance production API driven web applications

                                              • Experience with Hangfire is preferred

                                              • Experience with Redis is preferred

                                              • Experience working with large-scale distributed architecture

                                              • Experience with unit/integration test frameworks and tooling such as NUnit/XUnit, Mocha/Jasmine and Fiddler is strongly preferred

                                              • Excellent communication skills, capable of conveying complex systems and logic to both technical and non-technical audiences

                                              • A thirst for learning and a passion for new technologies, processes and patterns

                                              • A passion to help engineers develop new skills and advance in their careers

                                              • A drive to continuously improve both the team and the product

                                              • Our stack: ASP.NET, WebAPI, MVC, Hangfire, C#, SQL Server 2017, Redis, Google Cloud Platform, Git, Angular, Vue.js, and Entity Framework

                                              WHAT YOU’LL NEED TO GET THERE

                                              • Experience developing highly scalable and performant production REST API driven web applications using the ASP.NET(C#) and SQL Server tech stack.

                                              • Experience with a modern JavaScript Framework(AngularJS and Angular is strongly preferred).

                                              • Proficiency in Vanilla JavaScript and/or TypeScript

                                              • Strong experience using responsive web frameworks and CSS

                                              • Experience with unit/integration test frameworks and tooling such as NUnit/XUnit, Mocha/Jasmine and Postman is strongly preferred

                                              • Experience with .NET Core and Full Framework

                                              • Excellent communication skills, capable of conveying complex systems and logic to both technical and non-technical audiences. 

                                              • A thirst for learning and a passion for new technologies, processes and patterns. 

                                              • Experience working with large-scale distributed architecture is a plus.

                                              • A passion to help engineers develop new skills and advance in their careers.

                                              • A drive to continuously improve both the team and the product.

                                              • Our stack: ASP.NET, WebAPI, MVC, Hangfire, C#, SQL Server 2017, Redis, Google Cloud Platform, GitAngular, Vue.js, and Entity Framework

                                              WHAT WE OFFER

                                              At Titan School Solutions, we’re looking for bright, independent, self-motivated, and experienced people who have an entrepreneurial spirit and passion for technology. Our compensation packages consist of salary and a full suite of benefits to support our growing team. 

                                              This position is available for remote employment in the United States.

                                              • Competitive salary: Based on experience and performance.

                                              • Health/Benefits: Medical, Dental, & Visual. 95% paid by employer!

                                              • Unlimited PTO: We believe in work/life balance to reward our rock stars for delivering great results. 

                                              • 401K: We offer 100% upto 5% of salary.

                                              • The Right Gear: All the bells and whistles you need to drive results.

                                              • Ownership: You’ll be a crucial member of the initial build-out team, offering unlimited opportunity for growth and professional development.
                                            • This Software Engineer in Test position for our Secure team is 100% remote.

                                              A brief overview:

                                              GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

                                              Right now, we’re in a period of growth, we’ve more than doubled the size of the Quality department through 2019, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

                                              At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

                                              As a Software Engineer in Test at GitLab, you will be embedded in our Secure stage group. You’ll be responsible for baking in a culture of quality across the categories found within our Secure team, expanding on our existing test automation frameworks and test coverage across a range of configurations, and leading our test automation efforts on new features within our Secure categories as part of a dedicated cross-functional team.

                                              What you can expect in a Software Engineering in Test, Secure role at GitLab:
                                              • As part of our Secure team you’ll work on test automation issues related to the Quality department, the Secure stage group, and the entire GitLab product. The work you’ll do will be transparent and open to the GitLab community.
                                              • You’ll develop new tests and tools for our GitLab.com frontend, backend APIs and services, and low-level systems like geo-replication, CI/CD, and load balancing.
                                              • You’ll identify and drive the adoption of best practices in code health, testing, testability, and maintainability.
                                              • You’ll work with engineers to define and implement mechanisms to inject testing earlier into the software development process.
                                              • You’ll configure automated tests to execute reliably and efficiently in our CI/CD environments.
                                              • You’ll work 1:1 with a Product Manager, and with the wider product and development teams to understand how new features should be tested and to contribute to automated tests for these new features.
                                              • You’ll work in an environment where we aim to have a 1:10 ratio of Software Engineer in Test to Engineers.
                                              • As an SET, you'll have the opportunity to become and expert in security testing-related techniques and concerns.
                                              Projects you might work on in our Secure stage group:

                                              You’ll spend your time collaborating with a cross-functional team who are embedded in our Secure stage group. You could work on projects where you’ll be tasked with moving our security products from their own standalone QA process to the GitLab QA review application, growing our test coverage across our security products, and implementing security testing processes.

                                              You should apply if:
                                              • You’ve got at least a few years of experience developing in Ruby or working on a Ruby on Rails application.
                                              • You’ve got some experience with security testing or an interest in the security field. To demonstrate this, you could be familiar with SQL injections, cross-site scripting, or URL manipulation. Alternatively, you may have been involved in OWASP or security hacking sessions. This list is by no means exhaustative, it's here to give you an insight into the type of securty-testing experience we can look for.
                                              • You’ve got a working knowledge of Docker.
                                              • You’ve worked with industry-standard CI tools like GitLab CI, Jenkins, Bamboo, or Circle CI for example.
                                              • You’re comfortable with Selenium-based test automation tools like Capybara.
                                              • You’ve got experience with Git and its command line.
                                              • You’re interested in growing your knowledge and skills in Test Environment Provisioning and Configuring (Terraform, Ansible, Kubernetes, GCP / AWS).
                                              • You know about clean code and the test pyramid, and champion these concepts.
                                              • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
                                              • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

                                              We're aware the confidence gap exists so we want to encourage you to apply even if you do not match all of the requirements exactly. The above list is intended to show the kinds of experience and qualities we're looking for. It is not a complete list of pre-required skills.

                                              The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

                                              Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

                                              Hiring Process and compensation:

                                              Our hiring process for this Software Engineer in Test position typically follows six stages. The details of this process and the compensation for this role can be found at the bottom of our job family page.

                                              Remote-EMEA
                                            • About Us

                                              Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

                                              We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

                                              Role Overview

                                              In this exciting role, you will work on the next generation of Securework's security products. You’ll join a very seasoned team of Software Engineers and Data Scientists, and collaborate with stakeholders across security and technology groups to drive innovation.  Your focus will be on DevOps functions within a Kubernetes environment including continuous delivery, monitoring and security across a diverse set of environments from development through to production.

                                              The ideal candidate will possess strong technical knowledge and software development background with an emphasis on Kubernetes, continuous integration and continuous delivery (CI/CD), designing and developing software leveraging Public Cloud platforms (e.g. AWS, GCP, Azure).  This position also requires experience in designing, developing and reviewing security and technology architectures, and the ability to identify and drive issues to closure. This individual must be a consensus builder, a team player, and work well within an open security posture environment. Red team experience and mentality a definite plus.

                                              To learn more about one of our newly launched products that you will secure and develop, explore here

                                              Core Responsibilities Include

                                              • Delivering production code at a regular cadence using Agile techniques, tools and methodologies.

                                              • Building automation tools and components to enhance the installation and provisioning of cloud-based applications in AWS, Azure, or similar cloud providers.

                                              • Collaborating with Software Architects, Software Engineers, and Data Scientists and ensuring products and services are pushed into production in a secure fashion.

                                              • Automating the deployment of products and services and actively monitoring to ensure uptime and effective performance of applications and platforms.

                                              • Acting as an escalation point to address issues with outages and operations and actively forecasts to proactively address issues and minimize downtime.

                                              Required Skills and Experience

                                              • 8+ years of software development experience with emphasis on DevOps responsibilities.

                                              • 2+ years of Kubernetes experience focused on DevOps.

                                              • A deep understanding of CI/CD tools, processes and a strong desire to help teams release frequently to production with a focus on creating reliable high quality results.

                                              • Strong development experience with languages such as Python and Go.

                                              • Strong background integrating continuous delivery (CD) tools, such as Spinnaker, GitLab or Argo, with Kubernetes.

                                              • Experience integrating CI/CD feedback with code review systems like GitLab and group chat software such as Slack or Mattermost.

                                              • Experience integrating monitoring and alerting capabilities using software such as Grafana, StatsD, Prometheus, DataDog, etc.

                                              • Experience working or developing autoscaling tools (ex. Vertical Pod Autoscaler, Cluster Autoscaler and/or the Horizontal Pod Autoscaler).

                                              • Expertise with Amazon AWS, Google Cloud Platform and other common public cloud providers.

                                              • Ability to tackle problems both at the large scale and the small scale, with constant focus on optimization, high availability, and security as it relates to the CI/CD process.

                                              • A drive to continually learn new technologies, tools, and methodologies, including those out of your comfort zone.

                                              • Strong attention to detail, excellent analytical capabilities and a passion for building robust platforms for accelerating delivery to production.

                                              • BS in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.

                                              Preferred Skills and Experience

                                              • Experience with Gitlab.

                                              • Past experience with infrastructure tools such as Terraform, Packer, Ansible and Vault.

                                              • Experience writing Kubernetes operators is a plus.

                                              • Experience solving problems in a live production environment.

                                              • Experience working with and managing multiple Kubernetes clusters, preferably with federation.

                                              • Certified Kubernetes Administrator (CKA) a plus.

                                              • Prior experience working at a startup or in an entrepreneurial environment.

                                              Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

                                            • At Kodify we manage several high traffic web platforms developed using the latest technologies and we work hard to provide the best experience for our users.

                                              The team at Kodify is looking for a talented Senior FullStack Developer to join our remote team. This specific role is open to remote candidates based in European Union only (a must for us). With you on board, we’re looking to expand our team (currently 15 developers working across multiple European locations) and take our projects to a whole new level. You will deliver Javascript development skills on the front and backend systems that power our sites. Good knowledge of HTML and CSS are also required, along with the ability to work with our designers and the business to implement the features required.

                                              Your key responsibilities:

                                              • Create Server and Client JS, HTML & CSS to deliver required functionality and design

                                              • End-to-end responsibility from technical design to deployment and testing

                                              • Work with Designers & Product Owners to ensure they understand possibilities / limitations

                                              • Always work towards minimising page load time / API response times

                                              • Become a valued team member, providing feedback to the team

                                              • Take ownership of your code / tasks / role

                                              • Be proud of what you achieve, and of the product, and be one of the driving forces behind always making it better

                                              • When you cock-up - own-up! (We don’t do blame-storming here!)

                                              • Have fun and enjoy your job!

                                              About you:

                                              • You’re a real team player. You love to help and find solutions together.

                                              • Your sense of humour will bring a new dynamic to the team - you love to have fun while you work!

                                              • You can think on your feet and adapt well to fast changing environments and priorities.

                                              • You are passionate about software development

                                              • You're able to think beyond code to architecture and user experience

                                              • You have a real ‘Can Do’ work ethic - We are results based, not clock based!

                                              Requirements

                                              Skills & Requirements - Must Have:

                                              • NodeJS

                                              • Javascript / HTML / CSS

                                              • MongoDB

                                              Bonus points:

                                              • React

                                              • Redux / Redux Observables (or RXJS)

                                              • GraphQL

                                              • FaaS

                                              • Microservice architecture

                                              • Express / Connect

                                              • Redis

                                              • ZeroMQ

                                              • Your own open source projects

                                              • High traffic websites

                                              • Docker / Kubernetes / AWS Technologies (e.g. EC2, S3, Cloudformation, ..)

                                              • Streaming video technologies / Web playback tools (VideoJS)

                                              • Understanding of, and agreement with, Agile principles

                                              • Knowledge and experience in Git and JIRA

                                              Other:

                                              • Experience working remotely and with remote teams

                                              • Experience managing high traffic and content heavy websites.

                                              Education

                                              Education is compulsory, but where you got it is irrelevant for us! We are looking for someone who has worked in a similar role (or roles) for at least 3 years, and can show us examples of their work. We are not looking for a newbie, nor are we looking for a rockstar, we are looking for a mid to senior level developer who wants to both learn and contribute to our team.

                                            • SemanticBits (US only)
                                              1 week ago
                                              SemanticBits is a leading company specializing in the design and development of digital health services, and the work we do is just as unique as the culture we’ve created. We develop cutting-edge solutions to complex problems for commercial, academic, and government organizations. The systems we develop are used in finding cures for deadly diseases, improving the quality of healthcare delivered to millions of people, and revolutionizing the healthcare industry on a nationwide scale. There is a meaningful connection between our work and the real people who benefit from it; and, as such, we create an environment in which new ideas and innovative strategies are encouraged. We are an established company with the mindset of a startup and we feel confident that we offer an employment experience unlike any other and that we set our employees up for professional success every day.

                                              SemanticBits is seeking a DevOps Engineer to support the automation and deployment needs of a range of projects. You will work hand-in-hand with development teams to implement automation solutions using technologies like Amazon Web Services (AWS), CloudFormation, Ansible, Terraform, Elastic Compute Cloud, and Jenkins to automatically build, test, integrate, and deploy applications in the healthcare and life sciences domains. You will leverage the full power of the cloud to configure highly resilient and scalable applications that can handle hundreds of thousands of users. This is a remote position.


                                              Requirements
                                              • Candidate must reside in the United States
                                              • Solid hands-on working experience with configuring and maintaining resources on AWS
                                              • Experience with the majority of EC2, ELB, CloudFormation, S3, Glacier, CodeDeploy, SNS, SQS, RDS, IAM
                                              • Hands-on understanding of virtualization and experience with Docker
                                              • Deep, hands-on experience with Linux and administration
                                              • Expertise with production deployments, and CI/CD tools such as Jenkins
                                              • Experience automating cloud infrastructure, such as with CloudFormation
                                              • Expertise with cloud security, such as managing users, roles, and privileges through IAM
                                              • Experience managing Atlassian tooling such as Jira and Confluence preferred
                                              • Experience deploying and managing a wide range of components that support web applications, such a nginx, Apache http, git, scripting (bash, Perl, Python, etc.), databases (MongoDB, PostgreSQL, etc.)
                                              • Experience with Kubernetes
                                              Benefits
                                              Competitive base salary
                                              Three weeks of PTO
                                              Ten paid holiday days
                                              Comprehensive health benefits (Medical with HSA option, dental and vision)
                                              Professional development and training reimbursement
                                              401k retirement plan with 3% base salary contribution irrespective of employee's contribution
                                              100% paid short-term and long-term disability
                                              100% paid life insurance
                                              Flexible Spending Account (FSA)
                                              Casual working environment
                                              Flexible working hours

                                              SemanticBits, LLC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We are also a veteran-friendly employer.
                                            • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

                                              We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

                                              We are looking for an experienced engineer to help us enhance and maintain the developer experience for our customers. You’ll be helping our team maintain and enhance application integration SDKs, samples, and guides, while also helping our community of developers understand digital identity.

                                              Primary: PHP, including WordPress and Laravel
                                              Secondary: Ruby, including Ruby on Rails
                                              Additional: JavaScript, server and/or browser (this is the main language used at Auth0)

                                              You GET developers! You know what they need, how to talk to them, how to make their lives easier, what makes them click, their dissatisfiers and their delighters. You recognize when a framework, library or product provides a great experience. 

                                              As a Developer Experience Engineer, you will use those talents to improve our entire onboarding process, from open-source SDKs and how-to guides, to reference documents and application samples. You will also be interacting with a large community of application builders on our Community site and GitHub. You will be the internal and external steward of the experience for the technologies that you love working with every day.

                                              Each Developer Experience Engineer maintains one or multiple platforms, both internally within Auth0, and externally in the community. You will be working in a cross-functional team alongside the developer evangelist, onboarding, growth, dashboard, and field teams to provide the best developer experience for the technologies you own.

                                              The most important qualifications for this position are software engineering expertise, empathy, and self-direction.


                                              You will be 😊
                                              • Writing, curating, editing developer resources: tutorials, examples, guides, and documentation.
                                              • Directly shaping and developing our open source SDKs.
                                              • Owning the code samples and implementation guidance for Auth0.
                                              • Championing Auth0 by engaging directly with the community.
                                              • Gathering and channel user feedback within the company to improve the experience for developers on Auth0.
                                              • The go-to-expert in the company, internally and externally, providing domain knowledge and reviews for Auth0 in these technologies.

                                              You'd be a great fit if you had ❤️
                                              • A deep understanding of writing, running, maintaining, securing, and debugging applications.
                                              • The ability to communicate effectively in person, asynchronously, and in code.
                                              • Demonstrable experience authoring developer documentation (tutorials, blog posts, docs).
                                              • The ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a global team environment.

                                              Bonus points if you have 👍
                                              • Experience working in distributed teams and work environments.
                                              • Created open-source material or have contributed to open-source projects.
                                              • Knowledge in the identity and access management space.
                                              • Experience with CI and/or package deployment automation

                                              Preferred Locations:
                                              • #US-E; #GMT; #AR;
                                              Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

                                              We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 

                                              Join us on this journey to make developers more productive while making the internet safer!
                                            • 1 week ago

                                              Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on the leading cloud platforms (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).

                                              Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.

                                              Our growing Content Team is now looking for a Labs Developer to create new Labs for our Labs Technology group. This role is a hybrid between a Content Creator and a Technical Writer and we are looking for someone with experience and passion in both.

                                              The ideal person has an understanding of cloud technologies and is passionate to teach what they have learned to others. You will be working with a SaaS product on a team of 3 to 6 people to build online labs.

                                              This position is 100% remote and will report to our Lead Labs Developer.

                                              Responsibilities:

                                              • Create fulfilling labs and lab challenges in one or more Cloud Academy library categories
                                              • Write infrastructure as code templates to provision resources when labs start
                                              • Secure lab environments by defining least privilege identity and access management policies
                                              • Develop serverless functions to check the progress of users as they progress through labs and lab challenges
                                              • Consistently deliver new labs on time
                                              • Update labs in our library to ensure they are up-to-date and providing the best possible experience for our customers
                                              • Work with the content team to integrate labs and lab challenges into learning paths
                                              • Communicate feedback and ideas to software developers to continuously improve the lab platform

                                              Requirements:

                                              • At least 2 years experience in production environments and/or technical writing
                                              • Able to independently transform a blueprint of a lab into an elegant learning experience for our end users
                                              • Experienced with Amazon Web Services, Azure, or Google Cloud Platform
                                              • Experience with implementing infrastructure as code (CloudFormation, ARM templates, Deployment Manager, or Terraform)
                                              • Proficient with a programming or scripting language, such as Python, Node.js, PowerShell, and/or Bash
                                              • Able to document in clear technical steps
                                              • Work alongside software developers to provide constant feedback on new releases
                                              • Extremely proficient in both written and spoken English

                                              Additionally, the following will be viewed favorably:

                                              • Experienced with automating, designing infrastructure, and developing new features to attract customers
                                              • One or more public cloud vendor certifications
                                              • Experienced with RESTful APIs,
                                              • Familiarity with Git, Hyper-V, Docker, and/or Kubernetes 

                                              Benefits

                                              • Competitive salary with an annual bonus
                                              • Budget for professional development
                                              • 4 weeks paid vacation per year
                                              • Great company culture and work environment
                                              • Highly-skilled teammates and lots of opportunities for growth and development
                                            • Quickly maturing startup seeking like minded Software Engineering Lead! PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform. The product team is a small, talented, and close knit group and we need some who has a passion for automating network interaction.

                                              Description
                                              As a well rounded software engineering lead, your technical leadership will make a big impact on our business. You should have a healthy appreciation of facing a variety of diverse challenges outside of your comfort level and working under pressure. This position focuses on our cloud integrated connectivity (Amazon AWS, Google GCP, Microsoft Azure and others) services as well as our B2B connectivity services.


                                              A typical day in the life of a software engineering lead for cloud integrations might include:

                                              • Working with a wide variety of partners across cloud, security, Internet Exchanges, and more along with internal engineering teams and stakeholders to plan technical integrations.
                                              • Reviewing partner APIs and creating detailed technical requirement documents, workflows, and service mockups to define the project and tasks required for new product implementation.
                                              • Working with software engineering to implement systems, test, and deploy systems - reviewing code and architecture as needed to ensure program goals are met.
                                              • Setup, training, and managing partner sandbox environments.
                                              • Explaining engineering analysis and recommendations to stakeholders, then flipping the script and explaining product trade offs to engineers, all the while keeping scale and long term viability in mind with trade offs for faster execution.
                                              • Researching additional ideas you may have to improve the platform overall and sharing with the product team.

                                              Requirements
                                              The candidates who will excel in this role probably have a CS degree, a solid background working with software or network engineering, a good dose of cloud knowledge, and naturally gravitate towards planning and creating amazing products.

                                              • Many years as a production software engineer.
                                              • Proficiency with Python, SQL and probably many more languages.
                                              • Proficiency with tools like Git, Jira, Confluence, LucidChart, Postman, and wireframing tools
                                              • Exceptional written and verbal communication skills, that accompany excellent organizational skills.
                                              • Working knowledge layer 3 network protocols (BGP, IP, TCP, etc) and network concepts such as (transit, peering, etc)
                                              • A never ending drive to solve complex problems and move projects to completion.
                                              • Experience creating key performance metrics, and financial business intelligence to enable decisions throughout the company.
                                              • The mindset to automate everything, all the time.
                                              • Never afraid to question notions or beliefs of how things should be done.

                                              Preferred Experience

                                              • Experience with a wide variety of hybrid cloud environments.
                                              • Practical work experience deploying products with one or more of the major cloud consoles
                                            • 1 week ago
                                              To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer.  This role can be based in one of our U.S.-based offices or remote.

                                              Impact you will make in the role:
                                              • Manage applications in a CentOS Linux-based environment
                                              • Build repeatable infrastructures with Ansible
                                              • Develop and execute plans for rolling out new technologies rapidly
                                              • Improve monitoring infrastructure, build out data aggregation and alerting rules
                                              • Work closely with engineering to build scalable solutions
                                              • Triage tickets raised by our support organization and implement fixes
                                              • Support our private and public cloud environments and customers
                                              • Mentor other members of the Operations team
                                              • Participate in an on-call rotation

                                              Expertise you will bring in:
                                              • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
                                              • Extensive knowledge with container orchestration technologies including Docker and Kubernetes
                                              • 6+ years experience in an Operations or Systems Administration role
                                              • Superior Unix administration skills
                                              • Extensive knowledge of common Internet Protocols
                                              • Extensive knowledge of TCP/IP
                                              • Experience with virtualization and cloud technologies
                                              • Hardware management, network switch and router administration experience
                                              • Experience with Apache, MySQL, and PHP in a production environment at scale
                                              • Strong knowledge of version control systems and hands-on experience with Git
                                              • Experience with writing code around infrastructure automation
                                              • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
                                              • Strong affinity and experience in working with continuous deployment and continuous integration environments
                                              • An understanding around micro-service architectures and the complexities around their deployments 
                                              • Extensive programming experience in PHP, Ruby, Python, and Shell
                                              • Full stack troubleshooting and instrumentation experience
                                              • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
                                              • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

                                              Nice to haves:
                                              • Experience in an on-call rotation
                                              • Experience with Elastic Search or Apache Solr
                                              • Experience with Spinnaker and/or other CI/CD tools
                                              • Previous experience as a mentor or advisor
                                              • Current contributor to open source projects (a Github account you can link us to would be ideal)
                                              We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

                                              Benefits and Perks:

                                              Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:
                                              Competitive salariesExcellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) matchUnlimited Paid Time OffWellness Reimbursement ProgramOnsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and moreCareer & Personal Development Program – multi-platformRegular social eventsOwnership is the greatest self-identity at SugarCRM - you are making an impact nowWe are a merit-based company - many opportunities to learn, excel and grow your career
                                            • The Senior Security Researcher will investigate and analyze vulnerabilities in open-source software.

                                              Sonatype is looking for a passionate, driven and talented developer to provide high quality security data from researching software vulnerabilities.  This is not a development position but relies on development experience to help navigate complex architectures and threat vectors in open source software. This high quality security data ensures that our customers are getting maximum value out of our products making them feel like they are part of the Sonatype family.  

                                              If you are a positive-thinker and problem-solver and believe that customer success and company success go hand-in-hand, this is a great job for you. This position will provide a valuable learning opportunity with great potential to grow your newly started career in cyber-security. Enjoy your job as you work in a fast-paced, flexible, and fun environment, with talented, diverse, and forward-thinking individuals.

                                              Key Areas of Focus
                                              • Review, isolate, analyze, and reverse engineer vulnerabilities in open-source software
                                              • Document attack capabilities
                                              • Provide detection and remediation guidance
                                              • Aid in ideas and prototypes for new tooling
                                              • Collaborate with other team members toward shared product goals
                                              • Improve Sonatype products by providing valuable security data
                                              • Work with technology and business team members to define and refine requirements in an agile development environment
                                              • Currently reside in either Canada or the United States of America and are legally authorized to work without sponsorship in the corresponding country.

                                              Required Background
                                              • 5+ years of experience in application security or development experience in Java, C#, Python, JavaScript, C/C++ or Ruby
                                              • Excellent oral and written communication skills
                                              • Excellent organizational skills and detail oriented
                                              • Ability to work independently and as part of a team

                                              Desired Background
                                              • Bachelor of Science Degree in Computer Science, Cybersecurity, Engineering, or related field
                                              • Knowledge of application security such as the OWASP Top 10 or Sans 25
                                              • Knowledge of different languages such as Python, Ruby, and scripting
                                              • Knowledge of different operating systems such as *NIX, Windows
                                              • Application vulnerability assessment or penetration testing experience
                                              • Knowledge of open source environments like Github is a plus

                                              What We Offer:
                                              • The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
                                              • Competitive salary package
                                              • Medical/Dental/Vision benefits
                                              • Business casual dress
                                              • Flexible work schedules that ensure time for you to be you
                                              • 2019 Best Places to Work Washington Post and Washingtonian
                                              • 2019 Wealthfront Top Career Launch Company
                                              • EY Entrepreneur of the Year 2019
                                              • Fast Company Top 50 Companies for Innovators
                                              • Glassdoor ranking of 4.9
                                              • Come see why we've won all of these awards

                                              We are 300 employees from diverse backgrounds, that hail from 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations.  We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We’re backed by world class investors including TPG, Goldman Sachs, Accel Partners, and HWVP.  Learn more at www.sonatype.com.
                                               
                                              Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know
                                            See 88 more Software Development jobs
                                          • Customer Support / Customer Success (10)

                                            • 1 week ago

                                              Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

                                              We are looking for our second Customer Experience Advocate to assist our prospects and customers when using the Postscript platform. This hire will be the first line of customer communication in chat to troubleshoot, recommend solutions, and guide users through features and functionalities. You will be primarily inside of chat but occasionally will talk to customers via video conference. This person will contribute to our knowledge base of content. 

                                              To be successful in this role, we are looking for an excellent communicator and a person with the ability to earn trust and build relationships. Experience with helpdesk software is valued, but not required. Postscript uses Intercom. 

                                              This role is full remote, so comfort with being a self-starter and ambiguity is a must. Job title and role specifics will be based on experience. This role is going to follow a PST workday of 10:00-7:00 PST with some flexibility on the exact timing.

                                              Responsibilities

                                              • Respond to prospect and customer needs quickly via chat, email, or video call
                                              • Maintain help articles and knowledge base content for self-serve customers
                                              • Organize product feature requests with the rest of the Postscript team
                                              • Update our CRM with information about useful discussions with customers
                                              • Inform customers about new features and functionalities
                                              • Embody the Postscript brand to be solutions-oriented 
                                              • Follow up with customers to ensure their technical issues are resolved
                                              • Gather customer feedback and share with our Product, Sales, and Marketing teams
                                              • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

                                              What We'll Love About You

                                              • 2-5 years of experience as a Support Specialist or similar customer success role
                                              • Several years of experience in a remote-first role
                                              • Experience using helpdesk software and remote support tools (Intercom is a plus)
                                              • Experience with e-commerce and digital marketing is a plus
                                              • Understanding of how CRM systems work
                                              • Excellent communication and problem-solving skills
                                              • Experience interacting directly with customers
                                              • E-commerce experience/knowledge
                                              • Strong comfort multitasking and excellent grammar 
                                              • (Extra) Experience working in support of a SaaS tool 

                                              What You'll Love About Us

                                              • Happy customers who want your product
                                              • Opportunity to join a rocket ship in its early stages
                                              • Lots of room for growth – we empower our people then get out of their way
                                              • Fun – we're passionate and enjoy working together
                                              • Transparency - we’re open about the state of the business and take mentorship seriously
                                              • Empathy - we care about our employees and our customers - no room for jerks
                                              • Fast-paced, growth-focused environment
                                              • Travel - we get the whole team together in fun locations 3 times/year
                                              • Remote culture - work from home (or wherever)
                                              • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
                                              • Pick your own equipment/work set up
                                            • 1 week ago

                                              NOTE:  This is a 100% remote position for candidates located in North America.

                                              Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).

                                              Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.

                                              We are looking for an experienced professional to handle end-user customer support in North America for Cloud Academy’s B2C and B2B enterprise SaaS customer base. This position must also work independently on projects, from conception to completion, and be able to work under pressure at times handling a wide variety of activities and confidential matters with discretion. The individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, information technology management, vendor management, organizational skills, and the ability to maintain a realistic balance among multiple priorities. This position must maintain current technical skills, excellent client service, and a polite, professional demeanor.You should have a working knowledge of AWS, Azure, and/or Google Cloud Platforms and a truly limitless desire to learn more about technology. You should have B2C and B2B Enterprise SaaS experience and an entrepreneurial get-it-done attitude.

                                              This position reports directly to our Director of Customer Success and works closely with our US-based enterprise Customer Success team, our Swiss-based product development team, and our global team of training content creators.

                                              What You’ll Do

                                              • Be the face of Cloud Academy with our customers, delivering excellent interactions over email and phone.

                                              • Support users of Cloud Academy’s web app and mobile applications, and Hands-on Labs (actual training environments on AWS, Azure, Google Cloud Platform like the ones you see here).

                                              • Evaluate user needs, collect customer feedback, research and identify technical problems, and work with content, engineering, and product teams to determine workarounds and solutions.

                                              • Participate in weekly product meetings and bug scrubs — using data to help determine priorities for our product and content teams.

                                              • Identify common themes to create platform FAQs and proactively coordinate with our content. development team to update FAQs as product features are released weekly.

                                              • Identify areas of opportunity to streamline and automate our support processes.

                                              Requirements

                                              • Strong track record in customer support for a B2C and B2B Enterprise SaaS product.

                                              • Ability to grasp and explain complex technical concepts and techniques across multiple platforms.

                                              • Understanding of AWS, Azure, and/or Google Cloud Platform service offerings and a strong desire to learn more (please indicate if you hold any vendor certifications).

                                              • An innate sense of urgency to get things done the right way.

                                              • Ability to act independently and hold stakeholders across the company accountable for deliverables.

                                              • Experience and prudence dealing with sensitive data and systems (e.g., handling e-commerce disputes).

                                              • Excellent written and spoken English.

                                              • Significant experience (3+ years) working with Zendesk platform supporting customers.

                                              Bonus Points

                                              • AWS, Azure, GCP certified — or you have passed an equivalent Cloud Academy certification prep exam

                                              • Experience with Recurly or other payment service provides.

                                              • Experience supporting e-learning platforms.

                                              • Technical writing experience.

                                              • Knowledge of network and application protocol stack

                                              • Understanding of information security concepts, tools and processes

                                            • 1 week ago

                                              Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

                                              This role will be the first face our Mid Market and Enterprise customers talk with, guiding them through the Postscript setup. You will be responsible for implementing, troubleshooting, and following up during the customer ramp period. This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

                                              The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, an and the versatility to work on a variety of projects.

                                              Responsibilities

                                              • Run one-on-one, best in class onboardings with our customers
                                              • Strategize with customers on marketing strategies to drive growth
                                              • Become a critical voice on the team in iterating on our customer journey 
                                              • Build strong relationships and brand loyalty with our customers 
                                              • Design creative and new ways to onboard customers to fuel growth
                                              • Follow up with customers to ensure their technical issues are resolved
                                              • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

                                              What We'll Love About You

                                              • 2+ Years in a high growth customer-facing role 
                                              • Passion for helping customers and being a teacher 
                                              • Proactive problem solver who isn’t afraid to break things 
                                              • Ability to make any customer smile and deliver a great experience
                                              • Receptive to feedback and quick to iterate 
                                              • Several years of experience in a remote-first role
                                              • Experience with e-commerce and digital marketing is a plus

                                              What You'll Love About Us

                                              • Happy customers who want your product
                                              • Opportunity to join a rocket ship in its early stages
                                              • Lots of room for growth – we empower our people then get out of their way
                                              • Fun – we're passionate and enjoy working together
                                              • Transparency - we’re open about the state of the business and take mentorship seriously
                                              • Empathy - we care about our employees and our customers - no room for jerks
                                              • Fast-paced, growth-focused environment
                                              • Travel - we get the whole team together in fun locations 3 times/year
                                              • Remote culture - work from home (or wherever)
                                              • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
                                              • Pick your own equipment/work set up
                                            • Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.

                                              The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.

                                              We’re building a better Internet. Come join us. 

                                              Customer Advocate

                                              Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.

                                              The Customer Advocate will be an integration between Marketing and Customer Success to create and maintain a network of Fastly customer advocates. This position will create a network of customer advocates who support the Fastly brand and will talk about it to their peers and a broader audience. You will be responsible for being Fastly’s coordination point for customer relationships, working with internal and external stakeholders to balance multiple requests. Success in this role requires collaboration, strong business acumen, and crisp communication.

                                              What You'll Do

                                              • Partner with Marketing and Customer Success to identify and elevate customer stories
                                              • Track and manage customer marketing approvals. Own maintaining the list of referenceable customers including those who have expressed interest in participating in case studies
                                              • Own communication between sales/marketing and marketing/customers relating to customer approvals for marketing initiatives
                                              • Establish a structured Customer Advocacy Program, including maintaining a resource guide of customer blogs mentioning Fastly
                                              • Through customer interaction, identify trends for common topics. Coordinate with marketing to provide the customer voice into campaigns.
                                              • Create an internal channel and process for consistently sharing customer feedback throughout the company

                                              What We're Looking For

                                              • Experience communicating with customers in a business to business environment
                                              • A bachelor's degree in Business or a related discipline
                                              • A superlative command of written language, brilliant communication skills, high standards for excellence, patience, positivity, drive, holistic thinking, and hands-on creativity
                                              • A passion for streamlining information in an organized and articulate way
                                              • Ability to gracefully give, synthesize, and leverage feedback
                                              • Ability to collaborate with, inspire, support, and influence leaders at all levels, with charisma and an open mind
                                              • Demonstrated ability to manage competing deadlines and priorities
                                              • Excellent project management skills; proven ability to execute successful projects with minimal guidance in a fast-paced entrepreneurial environment.

                                              Why Fastly?

                                              • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
                                              • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
                                              • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
                                              • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
                                              • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

                                              We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

                                              Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

                                              Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. 

                                            • 3 weeks ago
                                              The online presence of a merchant’s business starts with their website.  At Shopify, we understand how a great theme can affect the livelihood of our merchants.  As a Theme Specialist you will be a part of a multi-disciplinary team that focuses on many aspects related to helping merchants customize their Shopify themes and troubleshooting theme related issues. We are looking for individuals who can use their communication and technical skills to support our merchants, both in helping them directly with their requests, and by creating education and material for them to reference.  Our team adapts to anything that is thrown their way, and we are constantly collaborating to solve issues that affect themes with other teams and departments.

                                              Responsibilities and Duties:
                                              • Helping merchants customize their Online Store
                                              • Identifying bugs and theme improvements for our Themes
                                              • Develop ways to better equip our Support teams for any Theme related questions
                                              • Improve documentation to reduce Theme related support debt
                                              • Working with PSN, Sustaining Engineering, Themes, Online Store and Theme Partner Manager teams to resolve Theme bugs and improve Product
                                              • Contributing to critical projects within Theme Support as well as cross organizational, that contribute to the overall merchant experience

                                              Qualifications:
                                              • Know HTML and CSS like the back of your hand
                                              • Have experience creating/modifying themes or web templates (e.g.: Wordpress, Tumblr, Liquid)
                                              • Have customer service experience.  This could be anything from working as a Shopify Guru, working with clients on large scale design projects, or a retail job at Old Navy or Dunnes Stores
                                              • Familiarity with the Liquid templating language
                                              • Experience using CSS preprocessors (e.g.: SCSS, LESS) and/or build tools (e.g.: Grunt, Gulp)
                                              • Have a working knowledge of jQuery (i.e.: do you understand what $(“.hello”).text("text”); does?)
                                              • Knowledge of version control systems like Git or SVN
                                              • Detail oriented, open and ongoing communication 
                                              • Thrives in an operationally autonomous environment
                                              • Takes ownership over problems and collaborates on solutions

                                              Working at Shopify is unique, and we’d like our application process to reflect that! If you want to be the next Shopify Theme Specialist, please attach a detailed cover letter outlining why you think you’d have a positive impact on our team and providing links to any technical or design portfolios you may have. In your letter, please also indicate which region you’re applying from. 
                                               
                                              In addition, please complete one of the following skill testing tasks:

                                              Create a Shopify development store and install one of our free themes. Modify that free theme to do something the theme doesn’t normally do. Explain why a merchant may want that modification, how it would help them grow their business, and how you approached making the changes in the code files. 

                                              OR


                                              Create a one-page, responsive website that sells yourself and your skills to Shopify. This is a free-form opportunity to show off your technical skills in whatever way you choose, so make sure to include examples of your HTML/CSS/jQuery abilities and your eye for contemporary design trends.


                                              Location: Republic of Ireland - Remote
                                              Closing Date: Friday, January 28th at 5pm GMT
                                            • This position is remote, based in the United States.

                                              As a Support Operations Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. You will be able to juggle a diverse workload that includes everything from managing user provisioning to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!

                                              Responsibilities
                                              • Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
                                              • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
                                              • Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
                                              • Support and maintain several business critical SaaS systems (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Zendesk Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
                                              • Develop and maintain system failover processes for customer facing Zendesk apps.
                                              • Provide support and troubleshooting for our Support systems, including App integration, tagging, macros, automations, etc. when necessary.
                                              • Maintain and demonstrate 100% compliance with all written security policies and change management controls and assist with quarterly audits of user access to key systems.
                                              • Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
                                              • Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
                                              Required Skills/Experience
                                              • 1-3 years experience in SaaS support with proven ability to support diverse customers needs with skill and humor
                                              • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
                                              • Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
                                              • Proven ability to solve practical business problems
                                              • Understanding of business processes and ability to translate business requirements into application functionality
                                              • Zendesk enthusiast who thrives on working in a fast-paced and changing environment
                                              • Strong team player with service-oriented attitude and customer focus
                                              • Excellent written and verbal communication
                                              • BA/BS Degree or equivalent work experience
                                              • An eye for detail and out-of-the-box thinking
                                              • You share our values, and work in accordance with those values
                                              • Successful completion of a background check
                                              Desired Skills
                                              • Demonstrated understanding of technical software support processes and concepts
                                              • Experience in CRM or a related industry
                                              • Familiarity with change management processes and risk control compliance
                                              • Experience working on the Zendesk platform as an agent or developer
                                              • Experience with enterprise integration tools
                                              Compensation

                                              To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

                                              Additional details about our process can be found on our hiring page.

                                               
                                              Remote-Global
                                            • 1 month ago

                                              PriceSpider is a retail technology company filled with talented people relentlessly driven to revolutionize the online shopping experience. We are the fastest growing Brand Integrity, Where-to-Buy and data services innovator, providing unmatched insights into online consumer purchasing behaviors around the globe. Our technology helps manufacturers, marketers, and retailers radically improve their marketing impact, retail sales, and revenues. Our clients use PriceSpider’s proprietary technology to crawl the web and power their tools to reveal the secrets of exactly what people buy—as well as where, when, and how. We continue to push the boundaries of our technology to create amazing user experiences for both our clients and their consumers. Today PriceSpider is helping over 1,500 brands around the globe. 

                                              PriceSpider is across from the Irvine Spectrum with sweeping 10th floor views to inspire creativity. We promote a high-energy, collaborative work environment with open doors, a game room and free meals and snacks. We offer a competitive compensation package and our company growth has created a promising environment for career advancement and rewarding challenges. It is the ideal time to join the PriceSpider team due to our strong established product line and emerging new innovations perfectly positioned with the digital awakening of the broader online market.

                                              Position Summary

                                              We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your book of business. You will own the client relationship and be charged with maintaining and growing revenue from your customer set while delivering a high-level of customer satisfaction. Ideally, we are looking for an outstanding relationship-builder with a strong customer success mindset, a combination of technical and sales aptitude, collaborative by nature and comfortable being hands-on in the trenches. This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment.

                                              Primary Responsibilities 

                                              • Own a book of business where you are responsible for managing the full customer. lifecycle including onboarding, adoption, expansion selling and renewals.
                                              • Execute at a high level to achieve goals around retention, growth and customer satisfaction.
                                              • Manage customer retention and retention initiatives.
                                              • Partner with the net new sales team and other internal teams to deploy new customers and become trusted advisors to existing customers.
                                              • Become a subject matter expert in e-Commerce and across our product suite.
                                              • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.
                                              • Develop success plans and drive quarterly business reviews at the executive level.
                                              • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

                                              Key Qualifications

                                              • Bachelor’s Degree or equivalent experience.
                                              • 5+ years’ experience in high volume Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.
                                              • Demonstrated ability to manage and grow a large book of business and share best practices with team of account managers.
                                              • Experience working with major retailers (Amazon, Best Buy, Home Depot, Kroger, Target, Walgreens, Walmart, etc.) is a plus.
                                              • Ability to multi-task, set and adjust priorities is critical; as a Client Success Manager you will always have more work than what can be completed in one day.
                                              • Previous experience being compensated on sales/revenue and retention goals.

                                              Location & Travel

                                              We are hiring for this position in our Irvine, CA office or remotely. Limited to moderate travel is expected for onsite client visits (approximately 10-20% of the time). 

                                              PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.

                                            See 3 more Customer Support / Customer Success jobs
                                          • Design (19)

                                            • This position is remote.

                                              The Product Strategy team is responsible for delivering long-range impact, specifically focused on interactive prototypes and landing moonshots. The team reports to the VP of Product Strategy.

                                              Responsibilities
                                              • Create interactive prototypes of the future; telling a story that conveys our vision and strategy.
                                              • Cut down moonshots into iterable issues; deliver first MVCs.
                                              Designer, Product Strategy
                                              Responsibilities
                                              • Help to define and improve the interface and experience of GitLab.
                                              • Design features that fit within the larger experience and flows.
                                              • Create deliverables (wireframes, mockups, prototypes, flows, etc.) to communicate ideas.
                                              • Work with Product Managers and Engineers to iterate on and refine the existing experience.
                                              • Involve UX Researchers when needed, and help them define research initiatives (usability tests, surveys, interviews, etc.).
                                              • Stay informed and share the latest on UI/UX techniques, tools, and patterns.
                                              • Understand responsive design and best practices.
                                              • Have working knowledge of HTML, CSS. Familiarity with Javascript.
                                              • Have knowledge and understanding of design systems theory and practice.
                                              • Have a general knowledge of Git flow (feature branching, etc.), merge/pull requests, pipelines, and code testing.
                                              Product Designer
                                              • Deeply understand the technology and features of the stage group to which you are assigned.
                                              • Actively evaluate and incorporate feedback from UX Research, and conduct evaluative research with guidance from the UX Research Team and/or Senior Product Designers.
                                              • Help create strategic deliverables like journey maps, storyboards, competitive analyses, and personas.
                                              • Create well-designed tactical deliverables, like wireframes and prototypes, to communicate your ideas.
                                              • Proactively identify both small and large usability issues within your stage group.
                                              • Participate in Design Reviews, giving and receiving feedback in an appropriate way.
                                              • Actively contribute to the [Pajamas Design System][pajamas].
                                              • Break down designs to fit within the monthly release cadence, engage your team to review designs early and often, and productively iterate across milestones. Prioritize your tasks, even when deadlines seem overwhelming, and ask for help, as needed.
                                              • Participate in and help drive product discovery to generate ideas for features and improvements.
                                              • Take part in the monthly release process by reviewing and approving UX implementations.
                                              Senior Product Designer

                                              Everything in the Product Designer role, plus:

                                              • Have working knowledge of the end-to-end GitLab product.
                                              • Proactively identify strategic UX needs within your stage group, and engage other Product Designers within your stage group to help you create deliverables like journey maps, storyboards, competitive analyses, and personas.
                                              • Proactively identify both small and large usability issues within your stage group, and help influence your Product Manager to prioritize them.
                                              • Proactively identify user research needs, and conduct evaluative research with guidance from the UX Research team.
                                              • Broadly communicate the results of UX activities within your stage group to the UX department, cross-functional partners within your stage group, and other interested GitLab team-members using clear language that simplifies complexity.
                                              • Mentor other members of the UX department, both inside and outside of your stage group.
                                              • Engage in social media efforts, including writing blog articles, giving talks, and responding on Twitter, as appropriate.
                                              • Interview potential UX candidates.
                                              Performance Indicators
                                              • Interactive prototypes created
                                              • Moonshots landed

                                              More job information, including pay can be found on the Product Strategy Job Family Page.  

                                            • 6 days ago

                                              We are looking for a skilled designer to join our growing marketing team! The perfect candidate is collaborative, hard working and creative in their marketing approach. This opportunity will provide a chance to work with incredibly friendly and collaborative creatives with a leadership team that offers possibilities to expand your creative problem-solving skills.

                                              This person will be responsible for designing:

                                              • Blog headers
                                              • Email headers
                                              • Social images
                                              • Flyers
                                              • Infographics
                                              • eBooks

                                              We are also looking for someone who is collaborative and willing to assist in overall design work overflow, able to design within set brand guidelines, and focused on conversion and user experience in their designs.

                                              About Us

                                              FormAssembly is a leading Enterprise Data Collection platform, thanks to our impressive roster of customers. We have been recognized in the 2018 Inc. 5000 list of fastest growing private companies, and we are a G2 Crowd Winter 2019 Leader. Our mission is to help organizations collect, use, and be good stewards of the personal data entrusted to them.

                                              Here are some links to give you a peek into what it's like to work at FormAssembly:

                                              If you’re a genuinely nice person who is great to work with, respectful, and who will put the team and our customers first, we’d be thrilled to have you apply for this position. FormAssembly is an equal opportunity employer. If you belong to an under-represented group in Tech, you’ll find a welcoming culture that thrives on diversity.

                                              This is a full-time position, open to all locations (working remotely, from home).

                                              Requirements

                                              This position requires:

                                              • Conceptualizing campaigns and design a wide range of marketing materials partnering with a solid creative and content team
                                              • 2-4 years of Graphic Design experience producing campaign concepts, designing and building email and web assets, and print collateral
                                              • Experience working with an agency or in-house creative team is desired
                                              • A web-based portfolio that is well-organized showing evidence of your design skills with concept work, versioning of designs along with work showing typographical sensibilities with content more than a few paragraphs.
                                              • User experience and conversion optimization mindset
                                              • Excellence in Adobe Creative Suite (Photoshop, Illustrator, InDesign)

                                              Benefits

                                              FormAssembly is a completely distributed team. We thrive through digital communication, and work to connect numerous times a day. Our culture is unique, read more about it here. Some of our benefits include:

                                              • Health benefits (health, dental, vision) for Team Members based in the United States
                                              • 401(k) with 4% company match
                                              • 4 weeks paid vacation and 9 company holidays
                                              • Flexible work schedule
                                              • Paid parental leave
                                              • Charitable contribution match
                                              • Budget for professional development
                                              • Company provided Mac laptop

                                              You'll be joining a talented and fun team, working together to build something great!

                                            • 1 week ago

                                              InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

                                              Our team is in search of a UX Researcher to help us change the way digital products are designed.

                                              About the Team:

                                              The Research team sits in the Helios zone. Helios is InVision’s centralized design team who is responsible for setting and governing the standards for product design at InVision, and own the systems and processes that enable InVision designers to work efficiently and successfully. It is part creative and part operations.

                                              What you’ll do

                                              • You’ll uncover what users need and want from our products through primary research, exploring behaviors and motivations, working with product designers, PMs, software engineers, and leaders to help prioritize and guide design decisions in a fast-paced, rapidly changing environment
                                              • Conduct research on multiple products and end to end customer experiences
                                              • Collect and analyze user behavior through studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing)
                                              • Incorporate complex technical and business requirements into research
                                              • Build out and formalize research ops processes for the team. For example: Participant recruitment and compensation, research study setup (vendors, external labs, etc.), contract filings (SOW, PO, NDAs, etc.), and identify, develop, and implement innovative processes to ensure that Research at inVision is efficient and best in class

                                              What you’ll bring

                                              • 3+ years of direct experience in a UX Research role at a SaaS company
                                              • Incredible attention to detail, interest in operations, eager to streamline and optimize whenever possible
                                              • Experience collaborating with multidisciplinary UX and/or product teams
                                              • Experience in survey design (ie: Qualtrics). Working knowledge of statistics and experimental design
                                              • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the design process (Qualitative and Quantitative)
                                              • Self-starter with a strong work ethic with a passion for design and design tools

                                              About InVision:

                                              InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

                                              The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

                                              InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

                                            • Senior Product Designer

                                              We have a simple goal: to solve the world's data problems with products that delight and inspire. Elastic is the leading software provider for making structured and unstructured data usable in real time for search, logging, security and analytics use cases. Since its initial release in 2012, Elastic's products have achieved more than 100 million cumulative downloads. Today thousands of organizations like Cisco, eBay, Dell, Goldman Sachs, Groupon, HP, Microsoft, Netflix, NY Times, Uber, Verizon, Yelp, and Wikipedia use the Elastic Stack, X-Pack, and Elastic Cloud to power critical systems that drive new revenue opportunities and massive cost savings. We believe that diversity drives our vibe. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

                                              Engineering Philosophy

                                              Engineering a highly complex distributed system that is easy to operate via elegantly designed APIs is a non-trivial effort. It requires solid software development skills, and more importantly, a sharp mind and the ability to think like a user. We also care deeply about giving you full ownership of what you’re working on. Our company fundamentally believes great minds achieve greatness when they are set free and are surrounded and challenged by their peers, which is clearly visible in our organization. At Elastic, we effectively don’t have a hierarchy to speak of. We feel that anyone needs to be in the position to comment on truly anything, regardless of his or her role within the company.

                                              What You'll be Doing:
                                              • Provide product designs & prototypes.
                                              • Maintain our Sketch library and keep parity once your designs are coded.
                                              • Provide design recommendations and support through code review for a large team.
                                              What You've Done:
                                              • 5+ years of design experience working on complex web applications or SaaS products.
                                              • Experience with Sketch, specifically in the context of developing a design system.
                                              • Facility with thinking in terms of systems, marked by an ability to make design decisions that scale and result in reusable patterns, palettes, and components.
                                              • Considers how low-level design decisions affect the big picture and the future evolution of the UX.
                                              • A positive attitude and a matching commitment to innovate
                                              • The ability to code your designs in HTML and Sass or a similar preprocessor.
                                              • General terminal and git/GitHub skills.
                                              • Familiarity with JS frameworks like React or Angular.
                                              • Some understanding of Dev ops, business analytics or security mindsets and needs.
                                              • A love for animation. Familiarity with tools like Pivotal, Framer or CSS animations is a big advantage.
                                              • Experience building accessible designs.
                                              Additional Information
                                              • Deeply competitive pay, medical, dental, vision, disability, benefits
                                              • Equity
                                              • Catered lunches, snacks, and beverages in most offices
                                              • An environment in which you can balance great work with a great life
                                              • Passionate people building great products
                                              • Employees with a wide variety of interests
                                              • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
                                              • Distributed-first company with employees all over the world, some even fly south for the winter :)

                                              Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

                                              #LI-WN1

                                            • 1 week ago

                                              // ABOUT THE ROLE

                                              HASH is seeking an experienced UI/UX Designer to spearhead the build of its open-source simulation platform.

                                              We're looking for somebody who can create beautiful visuals and functional, well conceived interfaces for the web and mobile. You’ll be familiar with designing and documenting complete design systems and their component parts.

                                              We place a strong emphasis on user-research, learning from clients, competitors, past projects and present stakeholders to inform the scope of our work.

                                              You’ll demonstrate look, feel, content, hierarchy, and layout through sketches, wireframes and designs – picking and choosing the appropriate tools for each project.

                                              You will be working directly alongside the company's CEO and CTO (both experienced digital product creators), alongside a team of frontend engineers, and over time your role may expand to involve leading a team of specialist contractors.

                                              Requirements

                                              • Extensive experience designing responsive websites in tools such as Figma (our preference), Framer X or Sketch.

                                              • Ability to work alongside developers and users to scope, prototype and design new features

                                              • Strong communication skills, and an ability to manage one's own time and workload well

                                              • Expert understanding of cross-browser and cross-device design considerations

                                              Additionally beneficial:

                                              • Experience visualizing complex data

                                              • Comfort utilizing modern HTML, CSS, and JavaScript to bring mock-ups to life.

                                              • Experience building solutions for users to interact with data-heavy applications

                                              Pay & Benefits

                                              • Base salary: competitive and commensurate with experience ✅

                                              • Generous holiday allowance including all standard US Holidays 🏝

                                              • Fully comprehensive health insurance for US-based full-time employees 👩‍⚕️

                                              // LOCATION

                                              HASH has offices in New York (Manhattan's Fi Di) and Central London (situated in-between Holborn/Temple). This position is open to both on-site and remote candidates. We specifically encourage applications from those further afield.

                                            • Hi-de-ho stranger. Biteable here. Let’s be friends. We need a fabulous new someone in our life to write Wordpress code and make our site ba-ba-beautiful. We’re friendly and flexible. And we totally understand if you come complete with kids, pets, side-hustles, and other #adulting stuff.

                                              All about you

                                              You Wordpress with finesse. Some people make an awful mess when they write code for the ‘press. This isn’t you. You’re an artisan. You write code with elegance. And you’ve got years of exquisite, custom Wordpress builds to back it up.

                                              Design is your superpower. While you’re great at coding widgets and pages, your passion is for making them stunning. You’re a whizz at translating brand guidelines into beautiful things. And you’re comfortable sipping lattes with studio and design teams.

                                              You know Timber isn’t just for lumberjacks. And you know how to use it when expanding custom themes.

                                              You know your way around Javascript ecosystems. Like Gulp. Or other ones that aren’t named here ‘cause no one briefed the copywriter.

                                              You’ve got the skills. In PHP and Javascript, that is. And if you haven’t already, you’re into learning Typescript.

                                              You say ‘yes’ to CSS. You don’t brag about it, but you’ve received plenty of compliments for your CSS skills.

                                              You’re a Git. But, in a good way. You’ve used Git and Github so much that it feels like a second home.

                                              You know what AWS is. And you’ve probably deployed Wordpress on it. If you haven’t, you’re open to learning.

                                              You’re most of the above. But not necessarily all. You can feel in your tummy if this is the right job for you.

                                              You’re committed to learning. You love filling your head with new stuff and taking on new projects that expand your horizons.

                                              All about the role

                                              You’ll manage your own schedule. While you’ll need to maintain regular work hours (for the benefit of your team), you’ll be free to lay your day out the way you like it. 

                                              Need to get the kids from school or take your granny to the shops? No problem. And you can work from wherever you want, be that your kitchen or one of our offices.

                                              You’ll play a valuable role. You’ll lead on code and graphic design for the Biteable Wordpress site. You’ll work closely with our product designers to synchronize design with our product site.

                                              You’ll work collaboratively with the marketing and content teams. Together, you’ll roll out content and functionalities that wow users and boost conversions.

                                              You’ll share code ownership with your playmates in the development team. Together, you’ll maintain a robust code review process and troubleshoot any thorny issues that crop up from time-to-time.

                                              All about us

                                              We are Biteable, a tech start-up that makes (jaw-dropping) videos possible for everyone. We stand apart in our market thanks to our dedication to studio-quality content and our passion for simplicity.

                                              Since our launch in 2014 we’ve:

                                              • Created a community of over 5 million users
                                              • Rendered 9.6 million videos
                                              • Raised $3.9 million in venture capital

                                              We’re growing fast and have offices in Melbourne and Hobart, Australia, with remote team members scattered around the world. We are informal, structurally flat, and fun to work with.

                                              All about our culture

                                              We are committed to the happiness of our team. We welcome people of different backgrounds, experiences, and perspectives. We like it when everyone feels supported and free to create.

                                              Our team members genuinely care about each other and define themselves as rigorous, respectful, open, supportive, honest, and egoless. Here are a few quotes that we didn’t make up:

                                              “I’m thankful for the flexibility Biteable gives me around my family commitments. I really like that my team is open to new ideas and processes. And I enjoy that I get to work on a variety of problems with a mix of people with diverse areas of expertise.”

                                              “The development team is a great group of people. They’re smart and interested in doing high-quality work, but foster a social and supportive atmosphere, too.”

                                              “Biteable's team of smart, funny, engaged and caring people makes my work here enjoyable, every day. Being close to decisions and decision-makers helps me make an impact on our work.”

                                              How to apply

                                              We want you to start soon, so our application process is quick. To apply, dispatch your CV, portfolio, and a short cover letter about why you and Biteable fit together like Matt Mullenweg and Mike Little.

                                              We’ll review it and get back to you quick smart. We’ll then do two rounds of informal interviews. If it feels right for all of us, you’ll be on board faster than you can say ‘third-party plugin’.

                                              Drop your application in over here: https://biteable.com/careers/?gh_jid=4534267002

                                            • f2pool has built the world’s leading cryptocurrency mining pool serving in more than 100 countries. With support for more than 40 proof-of-work cryptocurrencies, and as a top 3 mining pool operator for 20 of these networks, we have played a major part in securing blockchain infrastructure and educating the global community about cryptocurrency mining. We are looking for a graphic designer that is skilled both in the design of marketing materials and user interface designs to help us build the world's best brand and product for PoW and PoS mining. At first most of the work would be related to marketing events and social media campaigns, later we will work on the redesign of our mining pool for the worldwide audience.

                                              Locations We are a distributed team with offices in Seoul, Beijing, Shenzhen and Bangkok. So you can choose to work in one of these cities or work with us remotely.

                                              About the Role

                                              • Develop concepts and designs for digital and social media marketing, occasionally print designs.
                                              • Work with developers and product team on user interface designs.
                                              • Participate in all aspects of the design process from ideation to final execution.
                                              • Think creatively and develop new design concepts, ideas, and layouts.
                                              • Share work early and often and seek out constructive feedback from others.
                                              • Care deeply about the quality of work with a desire for improvement.
                                              • Execute consistent designs aligned with existing style guides.
                                              • Collaborate with video editors, marketing managers, and other designers.
                                              • Build and maintain design standards and brand guides.
                                              • Work both on graphic designs with marketing team and on user interface designs with product team.

                                              About You

                                              • 4+ years of working experience as a graphic designer or user interface designer.
                                              • Highly proficient in Adobe Creative Suite, specifically Illustrator, InDesign, and Photoshop.
                                              • Highly proficient in digital product design and user interface design in Sketch.
                                              • Great communication skills in English (written and verbal )
                                              • Working knowledge of the digital landscape in media, social, design, and technology.
                                              • Team player and with a proactive work ethic.
                                              • Excellent organizational skills with attention to details.
                                              • Be interested and motivated to learn and grow.

                                              Nice If You Also Have

                                              • Knowledge of user experience design, psychology and related fields.
                                              • Ability to make simple Illustrations.
                                              • HTML/CSS/JS knowledge and basic coding skills.
                                              • Knowledge of blockchain and cryptocurrency.
                                              • Knowledge of Chinese, Korean or any other languages.
                                              • Previous experience of working in remote companies or with remote teams.

                                              We're excited to see your resume along with your portfolio

                                            See 12 more Design jobs
                                          • Marketing / Sales (21)

                                            • Founded in 2012, Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. We're on a mission to create the most innovative cryptocurrencies exchange. This is a unique opportunity, a rare window of time at the tipping point of the financial evolution. Much like the early days of the internet, blockchain technology faces complex new challenges and having the best team plays a pivotal role in success.

                                              Our team is fully remote and globally distributed to capture the best talent from around the world. So far our company has grown fast and stayed lean to secure its place as a leader in the space.

                                              If you get excited about being in an industry that is breaking new ground and have confidence you can conquer the most challenging feats we'll encounter, we want to talk to you. Join us, and help lay the foundation for a decentralized future

                                              Currently looking for:

                                              Content Marketing Manager (Remote)

                                              Job description

                                              • Accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.

                                              • Collaborates across functions to deliver an effective content marketing strategy and editorial plan to meet the business objectives

                                              • This role requires a brand publisher mindset: to create the content our audience is looking for and then to optimize the path to conversion

                                              • Editorial requirements include SEO understanding, content categorization and structure, content development, distribution and measurement.

                                              • Development of editorial governance so content is consistent with our brand voice, style and tone.

                                              • Editorial calendar and organization workflows must be developed and managed.

                                              • Channel management of digital content hubs and all supporting social channels including email / newsletter distribution. Good understanding of the main social media channels, which content and approaches work on each and why

                                              • Measurement and optimization of the program will be required on a regular and ongoing basis

                                              • Management of all creative resources including designers, writers, and other external agency relations

                                              • Integration of content programs with brand campaigns to drive brand to demand.

                                              • Executive presentations on the program approaches and present the results.

                                              Requirements

                                              • BA/BS or equivalent working experience

                                              • Experience creating content for the web and growing a social audience

                                              • Editorial mindset that seeks to understand what audiences consume and how to create it

                                              • Ability to analyze and report on content and social performance

                                              • Experience with WordPress, Google analytics, and the top social channels

                                              • Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads and sales

                                            • Founded in 2012, Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. We're on a mission to create the most innovative cryptocurrencies exchange. This is a unique opportunity, a rare window of time at the tipping point of the financial evolution. Much like the early days of the internet, blockchain technology faces complex new challenges and having the best team plays a pivotal role in success.

                                              Our team is fully remote and globally distributed to capture the best talent from around the world. So far our company has grown fast and stayed lean to secure its place as a leader in the space.

                                              If you get excited about being in an industry that is breaking new ground and have confidence you can conquer the most challenging feats we'll encounter, we want to talk to you. Join us, and help lay the foundation for a decentralized future

                                              Currently looking for:

                                              Asian Business Development Specialist (Remote)

                                              ​Job description

                                              This position will be responsible for acquiring Asian Institutional and Hedge Fund-like clients to Bitfinex and to have them trade on the exchange and through the OTC Desk.

                                              • Fluent in English and Chinese
                                              • Trading/sales experience in financial services/platforms
                                              • Previous experience dealing with Institutional/Hedge funds
                                              • Good knowledge of the crypto space and being able to understand its dynamics
                                              • Working in an Asian timezone
                                            • Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

                                              The Enterprise Account Executive, will be tasked to develop, own and manage closing new business in the South West including the Media, Entertainment and Publishing vertical. Responsibilities include ensuring that prospective customers have the best possible experience and finding the right mix of Acquia offerings for their needs. The ideal candidate cultivates deep relationships with prospective customers, partnering with them to determine their needs and delivering world class service.

                                              The ideal candidate will have deep experience with solution selling of complex enterprise software with preferable background around web development, Cloud/SaaS, Web Analytics, Marketing Automation, Web Content Management or Social Software.

                                              Responsibilities:

                                              • Develop and execute a go-to-market strategy for Acquia's offerings in the US South West
                                              • Identify and establish relationships with key corporate C-level representatives through prospecting, marketing leads and expansion of existing contacts within accounts
                                              • Build and maintain strong sales pipeline and forecast, through discovery calls and meetings
                                              • Drive the sales process and manage the contract and approval process of new deals, including negotiating on price and getting approvals including contract terms
                                              • Meet or exceed set Quota targets and Key Performance Indicators (KPI’s) for sales based activities
                                              • Conduct opportunity and account review sessions with Sales Leadership
                                              • Completes required reports by deadline, maintains accurate forecast
                                              • Manage all information in Salesforce.com
                                              • Contribute to the development of sales strategy through input of ideas and suggestions to senior management team
                                              • Build awareness for Drupal and Acquia within large Enterprises and System Integrators
                                              • Build and maintain relationships with new and existing Acquia partners

                                              Qualifications:

                                              • History of consistently exceeding quota
                                              • Experience with SaaS technologies. Preferably around Marketing Automation and/or Web Content Management
                                              • A clear understanding of current social media capabilities and their impact on businesses of all sizes
                                              • Demonstrated ability to manage both direct and indirect opportunities
                                              • Significant experience in a new business Sales role ideally within a similar start up and high growth organization
                                              • Experience with Media, Entertainment and Publishing a major plus
                                              • Remote, US

                                              Attributes:

                                              • Highly motivated, over achiever, team player
                                              • A high level of intensity to work with an experienced, motivated leadership team focused on creating a significantly sized company in a short timeframe
                                              • A passion for excellence including an innate desire to build a metric driven business
                                              • Excellent thought leadership traits with the ability to successfully drive fundamental changes in web strategies
                                              • Strong analytical and writing abilities
                                              • Exceptional presentation skills
                                              • Strong work ethic
                                              • Ability to travel

                                              Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law. 

                                            • 1 week ago

                                              Ylopo is looking for our next superstar sales representative. We have more inbound leads than we can handle with our current small sales team and we’re looking to find a new team member who can confidently and diligently turn qualified inbound opportunities into happy customers.

                                              You'll love this role if... you are a natural born seller who yearns to be in a true team atmosphere where a driven individual can grow to unlimited heights in one of the largest and fastest growing industries in the world.

                                              Who We Are: Founded by two real estate technology veterans, Ylopo has developed a next generation Complete Digital Marketing and Technology Platform that generates and nurtures high quality home-buyers and sellers for its client base of real estate agents, teams, and brokerages. There are almost 2 million real estate professionals in the U.S. who are prime prospects for our suite of superior products including a proprietary technology that sits on top of Facebook unleashing the most targeted and cost effective lead generation opportunity the real estate industry has ever seen. Ylopo is now entering a very exciting and high-growth stage and we’re looking to add more great people to our driven, fun, and close-knit staff. Ylopo is an ideal place to work for anyone who wants to be in a growing industry, winning atmosphere, with the ability to be autonomous and develop professionally. 

                                              What we offer:

                                              • $50,000 guaranteed base salary with the potential to earn over $100k per year with a target based sales commission plan.
                                              • Benefits package includes health coverage, paid vacation/sick days, and retirement savings plan


                                              • At least 1 - 3 years of work experience in either B2B software sales or the real estate industry
                                              • Fluency in using online CRM platforms
                                              • Track record of high achievement - tell us what you've done that makes you a winner!
                                              • Integrity, energy, and genuine desire to understand and solve customer problems
                                              • Ability to think on your feet
                                              • Comfortable with selling over the phone
                                              • Confident, competitive, high level work ethic, sense of urgency, and a closer mentality
                                              • Ability to prioritize and handle time effectively
                                              • Strong listening and presentation skills
                                              • Excellent written/verbal communication skills
                                              • Four-year college degree is preferred but not required

                                               

                                              Sales Representative Key Responsibilities:
                                               

                                              • Follow-up on and convert inbound leads into happy customers.
                                              • Earn client’s trust by understanding their needs and thoughtfully answering their questions.
                                              • Demonstrate how our technology platform works and how it can help the client’s business grow.
                                              • Implement and follow structured sales and account management processes including trackingkey data in our CRM platform.
                                              • Achieve performance metrics and goals set by management.
                                            • Do you live and breathe digital marketing, funnel optimization, and conversion? Are you passionate about building a world-class SaaS brand? Can you lead and inspire a team to help you get the job done?


                                              Adalysis is an award winning suite of tools (SaaS) used by thousands of digital marketers from around the world to help them manage their Google Ads and Bing Ads campaigns. 


                                              We are seeking a full time Marketing Manager with excellent analytical skills and a proven track record in PPC to lead our marketing efforts. As a high growth SaaS business we are seeking an exceptional candidate to drive campaign output across all digital channels. You will work directly with the founder to help us reach ambitious growth targets. 



                                              Responsibilities:


                                              • Devise a marketing strategy across all digital channels (SEO, PPC, Paid Social, Email, Display, Partnerships, PR)

                                              • Management / execution and tracking of campaigns, focusing on ROI and conversion  

                                              • Careful analysis of Analytics data and setting up funnels and event data 

                                              • Oversee and manage website content 

                                              • Ability to source, hire and manage new team members to support your efforts 

                                              • Work with designers/developers/copywriters to improve our web presence 

                                              • Manage split testing of landing pages to improve conversion

                                              • Manage our content and social media accounts

                                              • Comfortable on the phone and conferences when speaking to clients



                                              Key Requirements:


                                              • Full time dedicated person, working remotely in the UK or Western Europe (within 2 hours of GMT)

                                              • Fluent in written and spoken English, excellent communicator, knows how to listen

                                              • Knowledge of all digital channels: PPC, SEO, email, social, content, display

                                              • PPC knowledge is particularly important with the ability to understand what our tool does and the problem it solves for our clients 

                                              • Experience in SaaS tools is preferable

                                              • Comfortable with a high level of initiative and a clear focus on delivering results

                                              • Flexible, adaptable and organised

                                              • Available on Skype / Slack (primary means of communication) during working hours



                                              In return we offer:


                                              • A better work life balance. Work from home in your own time and space.

                                              • Flexible working hours

                                              • £150 day on an independent contractor basis

                                              • Take unpaid holidays as needed 

                                              • The space to use your own initiative without being micromanaged 

                                              • The opportunity to grow with the company and build your own team

                                              • Access to tools, budget and resources to help you get the job done

                                            • 2 weeks ago

                                              This position is remote, based in APAC.

                                              We are looking for Area Sales Managers (ASM) in all of our territory selling markets. As the ASM, you will lead a dynamic sales team and help GitLab surpass our growth goals. Reporting to the Commercial VP, you will be responsible for hiring, developing and leading a high-performing team of Mid-Market Account Executives to meet and exceed sales goals. The right candidate is truly passionate about open source software and has a proven track record to talk about! This is an exciting opportunity to unequivocally influence GitLab’s overall success and growth.

                                              Responsibilities
                                              • Drives, manages and executes the business and revenue of a sales team
                                              • Analyzes market dynamics in an effort to maximize existing successes and to create new sales growth opportunities
                                              • Prepares forecasts, territory/industry management, and growth plans
                                              • Educates team on significant industry factors including competitive products, regulations, trends, customer needs, and pricing
                                              • Establishes and reports on metrics to measure team performance; correct deficiencies where necessary
                                              • Ensures that the sales plan is aligned with and supports the corporate revenue goal
                                              • Manages a team of 5-10 Mid Market Account Executives; fosters a successful and positive team environment
                                              Requirements
                                              • 10+ years experience in field sales, operations and leadership in open source software or software DevOps environment
                                              • Experience selling to Fortune 500; willingness to “roll up your sleeves” and sell
                                              • Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
                                              • Experience utilizing CRM systems and marketing automation systems (such as Salesforce, Clari, Marketo, etc).
                                              • Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
                                              • Strong relationship building and negotiation skills
                                              • Strong presentation skills; Executive level communication skills (both written and verbal) and the ability to mentor others
                                              • Ability to travel as needed
                                              • You share our values, and work in accordance with those values.
                                              • Leadership at GitLab
                                              Compensation

                                              To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

                                              Additional details about our process can be found on our hiring page.


                                              Remote-Asia
                                              Remote-Australia West
                                              Remote-Australia East
                                              Remote-New Zealand
                                            • 2 weeks ago

                                              Gatekeeper is a SaaS-based, next-generation solution that transforms how organisations manage their contracts. We help our customers to reduce risk, improve compliance and maximise value.

                                              Due to strong global growth, we're looking for a Marketing Executive to join the team. This is a rare chance to join a true technology startup, working with a close-knit team to execute marketing activities primarily through online channels, but also increasingly offline.

                                              The Marketing Team’s primary responsibility is to drive qualified leads to the Sales Team and to ensure a steady flow of quality content, messaging and collateral to support the growth of the business.

                                              This is a new role, and the successful applicant will have the opportunity to help shape the direction of the marketing function.

                                              Note: This is a fully remote role and your physical location can be anywhere in the UK.

                                              DO NOT apply for this job if:

                                              • You are not fanatically focused on a data-driven approach to consistently exceed performance goals
                                              • You ever consider mediocrity acceptable
                                              • You need to be told what to do
                                              • You need to be the smartest person in the (virtual) room
                                              • Don’t like working with the best and learning something new every day
                                              • You have an ego bigger than your sense of humour


                                              If this role feels like a fit, read our Vision & Values. Only If they excite and inspire you to join our team and culture then, please, read on.

                                              IN THIS ROLE, YOU WILL:

                                              • Create and implement predominantly-digital, global marketing campaigns across a range of platforms including Google Ads, LinkedIn and industry-specific resources.
                                              • Track campaign performance through Google Analytics and Hubspot CRM and make optimisation decisions based on outcomes and data.
                                              • Work closely with your global Sales colleagues to support their activity through the production of quality collateral such as case studies, whitepapers and other assets.
                                              • Produce quality written content in the form of blogs and website pages to encourage engagement and conversions.
                                              • Generally improve the performance of the website through measurement, testing and optimisation.
                                              • Run segmented campaigns to our customers through all available channels to build loyalty, encourage usage and drive expansion revenue.
                                              • Produce a range of regular reports and gain familiarity with SaaS-specific metrics.
                                              • Manage online reviews and reputation through all major channels.
                                              • Manage external design and development resources.
                                              • Constantly improve your understanding of marketing through self-directed learning and online resources.
                                              • Help drive the next phase of growth for this exciting software business.

                                              Requirements

                                              ABOUT YOU:

                                              • You’ll be a numerate and experienced marketer; comfortable working with large datasets and able to turn them into actionable insights.
                                              • You’re a talented content writer with a passion for the English language that may occasionally cross over into pedantry.
                                              • You have experience working with all major digital advertising platforms.
                                              • You’ll have worked in a startup environment before and be familiar and comfortable with the challenges and opportunities that it presents.
                                              • You’ll understand the differences and similarities between B2B and B2C marketing.
                                              • You’re comfortable working autonomously
                                              • You’re also comfortable owning a performance target and will have a track record of exceeding them.


                                              Other desirable skills/experience:

                                              • Basic HTML
                                              • Photoshop or experience with other image editing software
                                              • Video production and/or experience of running webinars
                                              • Previous experience of remote working
                                              • Strong commercial acumen
                                              • Hubspot or Salesforce experience

                                              Benefits

                                              HOW GATEKEEPER SUPPORTS YOU:

                                              • Work remotely: Live & work wherever you like - no more commutes
                                              • Flexible hours: Design your working time to meet your lifestyle
                                              • Technology: Get hooked up with a laptop, monitor and headphones to do your best work
                                              • Gatekeeper Retreats: Join us on annual (or more frequent) GK Gatherings
                                              • Learning & development budget: to support our lifetime learners we offer financial support for courses, books and events
                                              • Health: stay fit and healthy - reimbursement for a gym membership or any other well-being activity
                                              • Thorough product training to equip you with the tools to succeed
                                            See 14 more Marketing / Sales jobs
                                          • Product (17)

                                            • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

                                              Our team is in search of a Lead Product Manager, Studio to power our screen design editor, InVision Studio. 

                                              About the Team

                                              We’re looking for experts who can turn product ideas into reality and strategize to deliver a diverse suite of products for millions of customers, from the small to the behemoth. We’re excited by challenges of scale—both the number and size of customers—and a diverse set of products. If you’re looking for variety, we have it.  We’re motivated to not only deliver the best products, but also to personally achieve. At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design creation, sharing, and collaboration experience magically frictionless. As the Lead Product Manager, you will partner with our engineering and design partners to set strategy, vision, and roadmaps for the team, balancing technical trade offs, customer requests, and market trends. 

                                              What you’ll do

                                              • You will articulate user problems and product needs, iterating with a core team of design and engineering experts as well as stakeholders in research, data, support, sales, and marketing
                                              • You’ll take on the role of a player-coach, balancing strategy and execution among your group
                                              • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality 
                                              • You’ll manage the roadmap for our product area, refining feature ideas and maintaining existing features to drive business goals
                                              • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

                                              What you’ll bring

                                              • You have 7+ years as a Product Manager or similar role
                                              • Experience working within a Design Thinking, Design rich background ideal
                                              • You have a successful track record of diving into big projects and managing them from start to finish
                                              • You’ve managed or mentored a small team of product managers
                                              • You take a metrics-driven approach to product development and growth
                                              • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
                                              • You thrive in a variable and demanding startup environment

                                              About InVision:

                                              InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

                                              The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

                                              InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

                                            • Paperchain transforms streaming analytics data into revenue insights enabling creators to advance their future revenues instantly. We’re creating the future of media payments through our unique learning model that prices media streaming activity in near real-time and data integrations with the world’s largest streaming services, such as Spotify, Apple and YouTube.

                                              You can read about our financing pilot here to learn more about our model — medium.com/paperchain/how-we-worked-with-centrifuge-and-the-maker-foundation-….

                                              We’re looking for a Finance Lead to develop our financial products, including working with our product team to integrate risk models, asset pricing as well as coordinate product development with our decentralized finance and institutional finance partners.

                                              Role:

                                              - Lead the development and productization of our risk model to meet growing demand

                                              - Lead the community engagement and selection process for Paperchain as an asset-type in the Multi-Collateral DAI system

                                              - Lead ongoing projects with Centrifuge, Coinbase as well as other decentralized and institutional finance partners

                                              - Develop and manage capital facilities and lending that occurs from Paperchain’s balance sheet

                                              - Develop pricing strategies for Paperchain’s financial offerings

                                              - Work with the technology and data team to integrate financial product offerings into the Paperchain web application

                                              - Engage Paperchain’s legal team to ensure our financial products are optimized for the various locations and jurisdictions they are being offered

                                              You are:

                                              - Curious, ethical

                                              - Passionate about blockchain, decentralized finance and stay at the forefront of cryptocurrency and digital assets

                                              - Experienced or have an understanding of structured finance, trade finance, asset-backed lending, or investment banking products

                                              - Motivated to improve finance worldwide

                                              - Able to work as part of a proactive team, working self-sufficiently while providing feedback regularly to maintain alignment on goals and objectives

                                              - Self-directed, creative and disciplined

                                              We hope you can thrive working in an early-stage startup environment. This does not mean you are expected to work more than 45 hours a week, only that often we’re all wearing multiple hats and working with what resources we have at our disposal.

                                              INCLUSION

                                              College education is not a prerequisite. If you did go to college, we place no weight on the college you attended. We encourage women, non-cisgender and people from non-white European ancestries to apply.

                                            • 4 days ago

                                              Last Call Media is looking for a Producer / Product Owner to join our team! 


                                              The Role

                                              Producers at Last Call are cross-functional leaders on our agile digital product development teams who play a key role in our ability to deliver the right products for our clients and their customers. Equipped with business and strategic intuition, Producers collaborate with both clients and our team to establish alignment on a shared vision, goals, and a product roadmap that inspires the team and guides the delivery of a working value-added product. 


                                              Last Call Media is a fully distributed company so you can work from anywhere, but we ask that you be able to commit to at least 5 hours of overlap with New York time (ET), Monday through Friday. 


                                              What you’ll do:

                                              • Confidently collaborate with clients and internal team members to build products from existing ideas and create and pitch new ideas based on data, customer feedback, and industry experience. 

                                              • Lead an iterative product development approach that includes creative and technical members, focusing on delivering value regularly through considered and deliberate prioritization. 

                                              • Create and maintain product roadmaps, feature backlogs and product documentation, and user stories.

                                              • Take an active role in the sales cycle for new clients and participate in the creation of proposals in response to RFPs/RFIs.

                                              • Participate in team and company retrospectives to help define and refine working agreements and processes to help us work more effectively together as a team. 

                                              • Expand relationships with existing customers


                                              What you’ll bring:

                                              • A proven track record of leading the delivery of digital products and services that delight customers.

                                              • 3+ years of similar experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements.

                                              • A unique blend of business and technical savviness, a big-picture vision, and the drive to work with others to make that vision a reality through your persuasive written and verbal communication skills.

                                                Experience with large-scale open source web technologies (such as Drupal, WordPress, and React). 

                                              • Experience and/or a desire to work remotely.

                                              • The ability to travel for conferences, client visits, or workshops, ~10% travel.

                                              • Ability to work efficiently, sometimes under tight deadlines


                                              It’d be nice if you also had: 

                                              • Experience building products and services for all users, regardless of ability, backed by knowledge of accessibility standards (Section 508 Refresh/WCAG 2.0 A and AA). 

                                              • Familiarity with other popular web development technologies, third party applications and platforms.

                                              • Experience or an interest in sharing your knowledge and experience at industry conferences 

                                              • Familiarity with Atlassian tools, such as Jira and Confluence.


                                              All of us at LCM pride ourselves on being:

                                              • Able to empathize, which helps us understand the need of the client, the customer, the product, and the team at LCM. 

                                              • Highly communicative

                                              • Able to work independently 

                                              • Comfortable asking for help

                                              • Experienced with communicating directly with clients

                                              • Eager and motivated to learn new concepts

                                              • A team player in a collaborative environment 

                                              • A fast learner

                                              Salary range: 

                                              $60,000-90,000 USD


                                              Application Process

                                              Applicants should submit through the careers section a current resume and cover letter that includes links to a few digital products you completed recently and an answer to the following question: In 3-5 sentences please share a little about what, in your opinion, the biggest challenges are working at an all remote company. If you haven’t worked for an all remote company, please try and answer the question anyway! Lastly, while resumes and interviews are a great way to learn more about you, all candidates should be prepared to complete a brief hypothetical virtual recruitment exercise and submit reference(s) upon request. 

                                              To apply visit: https://lastcallmedia.com/careers


                                              This position is compensated at a salary commensurate with skill and experience, with comprehensive benefits including an annual professional development budget, and varied, engaging work for enterprise-level clients. If this position already sounds like you or sounds like where you're headed, please reach out! Applicants should submit a current resume and cover letter through the careers section and should be prepared to submit a code sample(s) and reference(s) upon request.

                                            • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

                                              Our team is in search of a Principal Product Manager to help us change the way digital products are designed.

                                              About the Team:

                                              At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design file creating, sharing, and editing experience magically frictionless. As the Principal Product Manager, you will partner with our engineering organization, design as well as other key stakeholders to set strategy, vision, and roadmaps for various initiatives, balancing technical trade offs, customer requests, and market trends.

                                              What you’ll do:

                                              • You’ll take on significant strategic thinking opportunities across the company to assist and lead Product that will deliver outcomes to our customers and InVision’s business
                                              • You’ll take on the role of a player coach, balancing strategy and execution among the Product Department
                                              • You’ll be InVision’s thought leader and evangelist in all areas of the product
                                              • You’ll work closely with our executive team to align the company around existing and future strategy
                                              • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality
                                              • You’ll contribute to the roadmap for various product areas within our connected workflow, refining feature ideas and maintaining existing features to drive business goals
                                              • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

                                              What you’ll bring: 

                                              • Best in class capability in operating vision, strategy, and execution
                                              • 8+ years of product management experience, preferably at a fast-growing software company
                                              • You are a strategic thinker, someone who enjoys getting down in the weeds, with excellent creative and innovative problem-solving skills
                                              • Ability to help define the product vision to inspire your teams and senior stakeholders
                                              • Experience defining and tracking key business and usage success metrics, you focus on measurable outcomes over outputs
                                              • A track record of building relationships and influencing at all levels of the organization
                                              • Ability to build a compelling business case for new opportunities and prioritize among opportunities, balance the needs of a diverse set of external and internal stakeholders
                                              • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
                                              • You thrive in a variable and demanding startup environment

                                              About InVision:

                                              InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

                                              The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

                                              InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

                                            • 6 days ago

                                              Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. 

                                              We’re looking for a Technical Product Manager to join the Systems and Infrastructure (SAI) group and help us better our customers. From our hosting offerings, to the internal tools we build, you’ll help us create a platform and product that not only delivers world-class hosting performance, but also enables engineering teams to build and ship the next generation of no-code tools. 

                                              About the role 
                                              • Location: San Francisco or US remote
                                              • Full-time

                                              As a Technical Product Manager, you’ll … 

                                              • Work with research, design, marketing, and support to understand customer pain points and business opportunities to define a product vision and strategy
                                              • Manage the product roadmap and be accountable for delivering the highest impact for our customers 
                                              • Foster collaboration with a team of product designers, engineers, QA, and marketing to explore, prioritize, iterate, and launch solutions
                                              • Work with internal teams to understand and define requirements for Systems and Infrastructure projects 
                                              • Communicate team value and deliverables to the rest of the organization 
                                              • Follow the hosting/platform offerings of our competitors and conduct capability analysis to understand how we can keep up or differentiate ourselves
                                              • Understand performance metrics and opportunities to better optimize customer experience (bundle size, page load time, etc) 
                                              • Motivate your team to do their best work with support, mentorship, and ensuring they lead fulfilling and impactful lives

                                              That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. 

                                              And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities. 

                                              About you 

                                              You’ll thrive as a Technical Product Manager if you: 

                                              • Have experience in a Product Manager role building a product from idea to release
                                              • Have previous experience in engineering or QA with an ability to think deeply about engineering decisions and how to create tools that enable engineers to do their best work
                                              • Value methodical and incremental improvement over heroic and massive projects and efforts
                                              • Are comfortable getting into deep technical discussions with engineers about the pros and cons of different approaches — and making decisions without consensus
                                              • Can communicate clearly and persuasively across different audiences and communication styles (technical and non-technical) 
                                              • Have experience working with both qualitative customer insights and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with researchers and analysts (or have analyzed data yourself)
                                              • Enjoy working autonomously and defining your own direction
                                              • Are able to easily switch between thinking creatively and analytically to solve root problems
                                              • Have an understanding of the technical architecture of complex web and mobile applications

                                              If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that meeting just 50% of a role’s requirements puts you in the running. 

                                              About us 

                                              At Webflow, we believe that our success will be defined not only by what we do — but also by how and why we do it. So, here is the Webflow “why” and our “how”: 


                                              Our dual missions — one for the world, one for us

                                              1. For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.
                                              2. For ourselves: Lead fulfilling, impactful lives.

                                              Our core behaviors (how we act)

                                              1. Start with customers
                                              2. Practice extraordinary kindness
                                              3. Be radically candid
                                              4. Move uncomfortably fast
                                              5. Just fix it
                                              6. Lead by serving others
                                              7. Dream big
                                              Our commitments to you 
                                              • We’ll pay you! This is a full-time, salaried position that includes equity
                                              • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
                                              • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
                                              • We offer flexible parental leave 
                                              • We provide remote employees with the equipment they need to create a great remote work environment 
                                              • We will offer you the support you need to help you grow as an impactful Technical Product Manager and a human being 
                                              Ready to apply?

                                              If you share our values and our enthusiasm for empowering the world, we’d love to review your application!

                                              Note: You'll need valid U.S. work authorization to join us.


                                            • This position is remote based.
                                               
                                              We're looking for product managers that can help us work on the future of developer tools. Specifically, building out our lovable support for the complete DevOps lifecycle in our Verify stage including continuous integration, performance and system testing.
                                               
                                              We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe validating your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
                                               
                                              We know there are a million things we can and want to improve about GitLab's support for continuous integration. It'll be your job to work out what we are going to do and how.
                                               
                                              We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

                                              We recommend looking at our company page and the product handbook to get started.

                                              Responsibilities
                                              • Drive the product in the right direction
                                                • Build an effective roadmap to prioritize important features properly
                                                • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
                                                • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
                                                • Consider the business impact, ROI, and other implications when taking important decisions
                                              • Take an active role in defining the future
                                              • Manage the product lifecycle end-to-end
                                                • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
                                                • Be the voice of the customer and the subject-matter expert for your group
                                                • Contribute to documentation, blog posts, demos, and marketing materials for product features
                                                • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
                                                • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
                                              • Engage with stakeholders in two-way communication
                                                • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
                                                • Talk to customers and engage with the community regularly
                                                • Engage with analysts on briefings and product evaluations
                                                • Work with the entire Product team to share improvements and best practices
                                              You are not (solely) responsible for:
                                              • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
                                              • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
                                              • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
                                               Requirements
                                              • Experience in product management
                                              • Strong understanding of Git and Git workflows
                                              • Knowledge of the operations tool space
                                              • Strong technically: you understand how software is built, packaged, deployed and operated
                                              • Passion for design and usability
                                              • Highly independent and pragmatic
                                              • Excellent proficiency in English
                                              • You are living wherever you want
                                              • You share our values, and work in accordance with those values
                                              • Strong understanding of CI/CD, DevOps and cloud-native application architectures, deployment and operations
                                              • Understanding of deployment infrastructure, container technologies, and APM tools
                                              • Bonus points: Significant experience building scalable operational tools
                                              • Bonus points: experience with GitLab
                                              • Bonus points: experience in working with open source projects 
                                              Hiring Process
                                                • Selected candidates will be invited to schedule a screening call with our Global Recruiters
                                                • Candidates will then be invited to schedule a Deep Dive interview with a Product Manager
                                                • Candidates will then be invited to schedule an interview with an Engineering Manager
                                                • Candidates will then be invited to schedule an interview with our Director of Product
                                                • Candidates will be invited to schedule an interview with our Vice President of Product

                                              The compensation calculator for this role can be found here

                                              Remote-AUS
                                            • 2 weeks ago
                                              Please see here for a full job description: 

                                              Summary
                                              We're hiring a full time, full-stack software developer—preferably with proficiencies in Python and React—to work with our distributed team.

                                              Zoomforth helps professionals gather content and easily design beautiful websites. It's like Squarespace, but for professional communications. Our software makes the complex simple, and the boring beautiful.

                                              We're looking for engineers who are passionate about the quality of the product they build. We strive to make our code clean and clear, and our product even cleaner and clearer.

                                              Join a profitable growth-stage startup and work from anywhere, while learning with—and from—an amazing team. You’ll work with talented engineers on a well developed code base and support some of the most respected startups, agencies, and businesses in the world.

                                              🌎Remote Working | 🕑Full Time (Contract Optional) | 💛Employee Benefits

                                              Why work with Zoomforth?
                                              - We continue to modernize our codebase leveraging the latest advancements in frontend and backend tools. We believe in using the right tool for the job.
                                              - With a small eng team, you can help shape the direction of our software and systems.
                                              - We have constant feedback loops in place. From code reviews to sales calls, you will hear how the features you build impact our customers.
                                              - We value getting the job done more than the number of hours you’re behind your computer screen.

                                              Compensation
                                              $80k-$140k base, based on role and experience
                                              Health, medical and dental
                                              Non-matching 401(k)
                                              Unlimited vacation

                                              Logistics
                                              This is a remote job for a distributed team, with opportunities for travel and team retreats


                                              Preferred Technologies
                                              • Python web frameworks—we use Python Pyramids
                                              • Modern JavaScript frameworks and tooling—we use Webpack + React
                                              • Git + Github


                                              Responsibilities
                                              • Design, implement, and improve our frontend React application, backend Python application, and ancillary systems
                                              • Work with the product team to help determine product direction
                                              • Review and improve other engineer’s code
                                              • Work with engineers to design data models and implement application features.
                                              • Participate in on-call customer support when necessary


                                              Qualifications
                                              • We're a small, distributed team—so excellent communication, and a self-motivated work ethic are essential. Bonus if you’re experienced with remote work.
                                              • The desire to work with no hand-holding—i.e., independently research and design software systems based on business needs. Learning new skills along the way as necessary.
                                              • Experience with the systems needed to build and maintain a full web app stack:

                                              Critical:
                                              • Experience with modern JavaScript frameworks and package management (React is preferred)
                                              • Experience with interpreted web application frameworks. (Python Pyramids preferred)
                                              • SQL Database experience in concurrent applications
                                              • Basic proficiency in CSS
                                              • Writing pragmatic, productive tests
                                              • Using CLI Git and GitHub

                                              Nice to have skills:
                                              • Docker experience
                                              • High level proficiency in CSS
                                              • Webpack, Babel, ES6
                                              • Linux server management, BASH
                                              • RESTful application design
                                              • AWS infrastructure management, (EC2, Elasticbeanstalk, cloudfront)
                                              • Network debugging
                                              • Network and application security experience
                                              Zoomforth helps customers gather content and easily design beautiful websites. Our software makes the complex simple, and the boring beautiful. It's like Squarespace, but for professional communications.

                                              Join a profitable growth-stage startup and work from anywhere, while learning with and from an amazing team. You’ll work alongside our CEO and support some of the most respected startups, agencies, and businesses in the world.
                                            See 10 more Product jobs
                                          • All others (21)

                                            • Songspace (CT +/- 2 hours)
                                              Today

                                              Songspace is seeking a Data Developer to join our team that is responsible for developing and managing the data tools, applications, models, processes, and workflows that support the efficient and automated management and provision of the company’s data across internal systems and customer products, the ingestion of multimedia files and metadata provided by our clients and 3rd parties, and the exchange of music data with our sister companies and business partners. This role will also analyze and validate data, cleanse and transform data, and create/run SQL queries to deliver information to various teams across the company.This position offers an opportunity to design, build, and manage mission critical data applications and products with an experienced and supportive team in an interesting and fun industry.

                                              Job Responsibilities

                                              • Work with data, technology, and operations teams to design, build, test, and implement an automated data ingestion, integration, and exchange platform, and supporting enterprise data model

                                              • Design, create, and improve software to monitor, audit, and test data processes, systems, and applications

                                              • Process the ingestion of music metadata and multimedia assets provided by music creator, publisher,and record label customers and partners within the timelines and specifications defined by the Client Services Team

                                              • Validate, transform, and cleanse data as required

                                              • Monitor content delivery processes and queues and troubleshoot/resolve issues and errors

                                              • Point of contact for technical data issues for the internal team

                                              • Proactively investigate, troubleshoot, and solve technical data issues, escalating unsolved issues to the appropriate team

                                              • Create and sponsor concepts and work with internal teams to develop new software and tools that will assist clients and/or internal stakeholders to automate and optimize data workflow and data accessibility

                                              • Work with the data and technology teams to plan, prioritize, and manage technical backlog of data deliverables

                                              • Perform custom SQL queries and run existing scripts and queries upon request

                                              • Create and Maintain scripts to automate daily tasks

                                              • Create and Maintain test data, and Perform/Test upgrades, code changes and bug fixes

                                              • Create and Maintain documentation of code, scripts, tools, applications, and processes

                                              • Train team members in use of internal data tools

                                              • Perform other job-related tasks as directed

                                              Requirements

                                              Required

                                              • Must possess strong written and verbal communication skills

                                              • Must possess strong analytical skills

                                              • Must be committed to executing high-quality deliverables within defined scope and schedule

                                              • Must be self-driven, proactive, and open to new ideas in problem solving

                                              • Must be comfortable working independently and collaboratively with small, distributed teams

                                              • Must be curious and invest time to develop and expand knowledge and proficiencies for self and others

                                              Preferred

                                              • Experience with MySQL is preferred

                                              • Experience with *nix CLI and shell scripting is preferred

                                              • Experience with git is preferred

                                              • Experience with designing, developing, and using custom ETL code and processes is preferred

                                              • Experience creating, implementing, and using REST APIs is preferred

                                              • Experience with music data, music data standards (DDEX, CWR, ID3) is a plus

                                              • Experience with multimedia management software/tools and multimedia pipelines is a plus

                                              • Experience with music production, audio processing, and audio codices (.mp3, FLAC, WAV) is a plus

                                              • Experience with provisioning and supporting AWS data implementations (S3, EC2, RDS, Lambda,

                                              • Redshift, etc.) is a plus

                                              • Experience as a tech support/account manager or client-facing project manager is a plus

                                            • Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

                                              Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

                                              We’re building a more trustworthy Internet. Come join us.

                                              Senior Technical Program Manager - Edge Engineering

                                              Fastly is looking for a Senior Technical Program Manager to work with our Edge Engineering teams to drive execution of workloads passionate about increasing availability, performance, and efficiency of Fastly’s network. You will be responsible for helping teams develop and improve their processes for change management, coordination, planning, and implementation, for Fastly, daily. This position reports to our Senior Technical Program Manager, Engineering and partners with the Senior Director, Edge Engineering.

                                              You’ll be a leader and facilitator at Fastly. You will have all of engineering on your side in the constant work of making our network, systems, and internal infrastructure more powerful, lower cost, and more useful to our customers. You will be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the Edge Engineering teams are firing on all cylinders. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

                                              This is a role which has an impact on a large number of human lives, you’ll be helping make the internet a better place. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

                                              What will you do?

                                              • Participate in regular planning, helping teams remove blockers, handle dependencies and resolve prioritization conflicts.
                                              • Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
                                              • Ensure timely updates on Key Performance Indicators from teams, report on current vulnerabilities and problem backlogs, and progress therein.
                                              • Partner with Engineering, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
                                              • Participate in executing on roadmaps for architectural and process changes 
                                              • Instill discipline and consistency within the Edge Engineering teams in terms of operational methodologies and documentation.

                                              Who will you work with?

                                              • Kernel, Edge Systems and Network Optimization leadership
                                              • Operations and infrastructure teams
                                              • Reliability engineering teams
                                              • Application software development teams
                                              • Network engineering
                                              • Infrastructure/datacenter operations team
                                              • Security team
                                              What we’re looking for:
                                              • Significant experience with issue and project tracking systems, such as Jira, Confluence, Smartsheet and Zendesk.
                                              • A strong action bias, preference for execution and incremental improvements.
                                              • Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
                                              • Passionate about growing the efficiency and stability of our Edge platform, up to scales of thousands of components and tens of systems.
                                              • Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously as necessary
                                              • A shown collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance
                                              • Focus on the business needs and infrastructure reliability first and foremost.
                                              • Experience as a technical program manager in infrastructure, cloud or SaaS environments.
                                              • Some operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services
                                              • Experience with any of hardware-centered, network-centered, or kernel-centered programs a plus
                                              • Ability to integrate experiences and training to learn new technological paradigms.
                                              • Strong analytical and interpersonal skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
                                              • Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
                                              • Focus on results and outcome, not just process.

                                              Why Fastly?

                                              • We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
                                              • We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
                                              • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
                                              • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
                                              • We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

                                              Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

                                              Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

                                            • 4 days ago
                                              Truveris is a digital health company that partners with employers, brokers, and pharmaceutical companies to dramatically improve people’s ability to afford and access prescription drugs. With expertise and technology solutions that span across the prescription drug ecosystem, we deliver the outcomes people and businesses need to thrive.

                                              We are on a mission to transform the pharmaceutical industry and are backed by leading venture capital firms including Canaan Partners, First Round, New Atlantic Ventures, New Leaf Venture Partners, Tribeca Venture Partners and McKesson Ventures. In 2018, Truveris was ranked as one of the fastest growing technology companies in the U.S. by Deloitte, Crain's, and Inc.

                                              The Senior Data Architect will be primarily responsible for the design and governance of the Truveris data model. The Senior Data Architect will work with business leaders, analysts, and engineering to surface data model needs.  The ideal candidate will have both the business acumen and technical prowess required to complete the following: surface data model needs from business leaders, analytics, and engineering; create a data model that meets current needs and is extensible as new requirements are identified; execute on that model to help achieve the company’s overarching business objectives.

                                              RESPONSIBILITIES
                                              • Develop and maintain a comprehensive data architecture for the Truveris Unified Data Platform (UDP)
                                              • Work with business stakeholders to identify critical data and data use cases across the organization
                                              • Develop and revise conceptual, logical, and physical data models including entities and attributes and their inter-relationships and dependencies
                                              • Integrate disparate data models across the company into one enterprise-wide Unified Data Platform design

                                              • Develop database design and architecture documentation
                                              • Work with the Director of Data Integration to create documentation and/or the requirements for a documentation system that covers data lineage, data definitions, and metadata for business-critical data domains
                                              • Create and maintain data flow diagrams
                                              • Surface inconsistencies in data definitions so that they can be reconciled

                                              • Work with the Director of Data Integration to develop and revise the data governance framework

                                              • Partner with engineering and security/compliance to ensure compliance with data security and privacy policies and procedures 

                                              • Design data model components to support data transformation and results of analytic algorithms
                                              • Build a deep understanding of the data and analytic landscape at Truveris including data sources, data/analytic assets, and products
                                              • Understand business rules that govern how data is transformed, integrated, and used by the organization’s products
                                              • Design data models to support the results of data transformations and analytic algorithms
                                              • Make recommendations on what should be supported in the UDP versus in the BI products to create performant products that encourage reuse of analytics
                                              • Drive culture of standardization in data transformation and analytic logic

                                              • Optimize data model for scale and performance

                                              QUALIFICATIONS
                                              • Bachelor's degree in computer science, computer information system or other data related field
                                              • 5+ years of work experience as a Data Modeler/Data Architect; deep proficiency in data modeling and data management principles
                                              • 3+ years of work experience in healthcare (payer, care provider, data analytics, PBM) 
                                              • Experience with PBM data and the PBM industry strongly preferred
                                              • Experience with claims and eligibility data strongly preferred
                                              • Experience with health industry integration technologies such as Mirth, Orion Rhapsody, eGate a plus
                                              • Standards experience with C-CDAXML V3, HL7, IHE profiles a plus
                                              • Understanding of SDLC and Agile methodologies, experience with Scaled Agile Framework is a plus

                                              KNOWLEDGE/SKILLS
                                              • Ability to work with business, operations, and engineering stake holders
                                              • Hands-on experience with data modeling tools
                                              • Experience with Jaspersoft/Talend ETL
                                              • Experience with AWS services such as S3, EMR, EC2, and Amazon RedShift strongly preferred
                                              • Experience with ETL development, including data migrations, integrations, and analytic transformations
                                              • Ability to manage multiple responsibilities simultaneously
                                              • Excellent communications and documentation skills; ability to work on a collaborative team
                                            • This position is remote based. 

                                              Managers in the security engineering department at GitLab see the team as their product. While they are technically credible and know the details of what security engineers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of security commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.

                                              The Field Security team is the public representation of GitLab's internal Security Team and function. They are responsible for evangelizing GitLab's Security practices both internally and externally, as well as providing expert guidance to internal and external customers about the best practices to secure GitLab assets. As the leader of the Field Security Team at GitLab, you will be  leading a team that is working towards raising the bar on security. The team will achieve that by working and collaborating with cross-functional teams and global customers to provide guidance on security best practices.

                                              Responsibilities
                                              • Build a strong, collaborative partnership with sales and product teams
                                              • Participate on customer calls providing assurance on GitLab security
                                              • Create innovative and effective strategies for addressing customer requests
                                              • Assess and promote customer security requests across the GitLab security and product teams
                                              • Hire a world class team of security analysts to work on their team
                                              • Help security analysts grow their skills and experience
                                              • Provide input on security architecture, issues and features
                                              • Hold regular 1:1's with all members their team
                                              • Create a sense of psychological safety on your team
                                              • Recommend security-related technical and process improvements
                                              • Author project plans for security initiatives
                                              • Draft quarterly OKRs
                                              • Train analysts to screen candidates and conduct managerial interviews
                                              Requirements
                                              • 2+ years experience leading teams
                                              • Strong sense of ownership, urgency, and drive
                                              • Excellent written and verbal communication skills, especially experience with executive-level communications
                                              • Ability to make concrete progress in the face of ambiguity and imperfect knowledge
                                              • Leadership at GitLab

                                              Compensation

                                            • PSPDFkit (6 hs +/- UTC)
                                              1 week ago

                                              Job Description

                                              We’re looking to hire a Technical Writer to join our team working on PSPDFKit. Our framework is used in countless different settings, from meeting rooms to factory plants and airplanes, which brings unique challenges and requires great documentation and developer support.

                                              You will gain a lot of experience working on and around a huge, interesting projects.

                                              You Will…

                                              • Write great documentation and improve existing one.

                                              • Write technical blog posts.

                                              • Write support answers.

                                              • Learn how a large project and codebase is organized.

                                              • Spend time to get things “right”, not to hack something up quick.

                                              • Collaborate daily with the whole team (Android, iOS, Core, Support, Backend, Design) using Slack, GitHub and Google Hangouts.

                                              Our Ideal Candidate

                                              • Is located somewhere that’s 6 hours +/- of the UTC timezone.

                                              • Has good communication skills and understands the importance of team cohesion.

                                              • Is self-motivated and curious about new technologies.

                                              • Has a creative approach to problem solving.

                                              • Is interested in new challenges.

                                              • Has basic understanding about iOS, Android, Linux and Windows.

                                              • Has some experience in Objective-C, Swift, Java, Kotlin, C and/or C++.

                                              • Is rigorous, methodical and thorough.

                                              • Enjoys breaking things 😄

                                              What You Get

                                              • Room for personal and professional development.

                                              • A motivated team and a thriving work culture.

                                              • Numerous planned company events throughout the year.

                                              • The freedom to set up your ideal work environment.

                                              • Flexible working hours and vacation policy.

                                              You Should Include These In Your Application

                                              • A writeup explaining who you are as a programmer. Sample questions you might want to address: How’d you get started? What projects have you enjoyed working on? Which have you disliked? What motivates you? What surprising things have you learned about yourself since starting to program?

                                              • Links to online profiles you use (Github, Twitter, etc).

                                              • A description of your work history (whether as a resume, LinkedIn profile, or prose).

                                              PSPDFKit is an equal opportunity employer with people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skillsets, and perspectives, and to providing our employees with a work environment free of harassment.

                                              We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical​​​ condition, sexual orientation, gender identity or ​expression, or any other non-merit factor. We’d especially love to receive applications from individuals who are underrepresented in the tech industry.

                                            • OpenClassrooms (UK or France)
                                              2 weeks ago

                                              Do you love sharing your knowledge of web development with others? 

                                              Do you want to help bring opportunities in the tech industry within reach of diverse job-seekers?  

                                              Do you want to help build confidence in students and inspire aspiring professionals?

                                              We’re looking for developers like you to join our community of educators and craft online courses for future developers

                                              At OpenClassrooms, our mission is to make education accessible. This means showing people across the globe that they too can qualify for an in-demand job if they have the drive to learn and the support they need.

                                              That is where you come in! With the ongoing collaboration of our education team you will:

                                              • design a skills-based online course,
                                              • write course content,
                                              • create coding practice exercises,
                                              • record screencast demonstration videos,
                                              • and work with our video team in Paris to shoot a series of short, face-to-camera instructional videos.

                                              The work is flexible and can be done on a freelance basis from anywhere. 

                                              Above all, it’s rewarding! You’ll make a difference in your field by helping make tech a more inclusive industry.

                                              To get an idea of what we can do together, have a look at a few of our published courses, such as these ones on VueGithubFreelancing, BootstrapHTML, or JavaScript.

                                              If you’re passionate about sharing your knowledge and experience with the developers of tomorrow, then apply now to make an impact.

                                              Who are you?

                                              • You can write professional content in English and present concepts clearly to a camera.
                                              • You are looking to take your skills to the next level by building engaging learning experiences for future web developers.
                                              • You love the idea of sharing the tips and tricks you’ve acquired and influencing a diverse population of learners.
                                              • You are a Java Developer. 
                                              • You have experience with at least one of the following tools or activities:
                                                • Using Docker
                                                • Using NoSQL 

                                              What do we offer?

                                              • A freelance contract for the creation of one or more courses.
                                              • Constructive guidance and feedback from dedicated instructional designers.
                                              • An opportunity to collaborate from any location for much of the course creation process.
                                              • A warm welcome to our Paris office and studio for a media training and your video shoot.

                                              Do other opportunities at OpenClassrooms fit your profile?

                                              Consider becoming an OpenClassrooms mentor! Both our teachers and our mentors rely on their experience in the field to help our students grow as professionals, so don't hesitate to apply for both opportunities! While our teachers are involved in content creation, it's our mentors who provide direct support to students. Follow this link to learn more about mentorship and apply for that role. 

                                              We strongly value individuals at OpenClassrooms, and we particularly welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this role, but are not totally sure whether you're the right person, please do apply anyway - we'd love to hear from you. :)

                                              Who are you?

                                              • You can write professional content in English and present concepts clearly to a camera.
                                              • You have experience or an interest in mentoring, tutoring, teaching, or creating tutorials.
                                              • You are a Java Developer.
                                              • You have experience on multiple projects with at least one of the following tools or activities:
                                                • Docker
                                                • NoSQL

                                              Please include a cover letter and a writing sample (if you have an article, essay, or link to a blog post that you can share, that's perfect; otherwise please include a paragraph explaining a concept related to one of the course subjects listed above).

                                              Please also indicate which topic(s) from the list above match your experience.

                                              We look forward to hearing from you!

                                            • This position is remote based.

                                              As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

                                              Responsibilities
                                              • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
                                              • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
                                              • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
                                              • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
                                              • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
                                              • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
                                              • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
                                              • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
                                              • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
                                              Requirements:
                                              • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
                                              • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
                                              • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
                                              • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
                                              • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
                                              • Ability to use GitLab
                                              • You share our values and work in accordance with those values.
                                              Desired Skills:
                                              • Demonstrated understanding of technical software support processes and concepts
                                              • Experience in CRM or a related industry
                                              • Familiarity with change management processes and risk control compliance
                                              • Experience working on the Zendesk platform as an admin or developer
                                              • Experience with enterprise integration tools
                                              • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
                                              • Ability to collect, synthesize, and research complex issues and diverse information.
                                              • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
                                              Performance Indicators

                                              Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

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                                              Hiring Process

                                              Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

                                              • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
                                              • Selected candidates receive a short assessment from our Global Recruiters
                                              • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
                                              • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
                                              • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
                                              • Successful candidates will subsequently be made an offer via email

                                              Additional details about our process can be found on our hiring page.

                                              Compensation

                                              The compensation for this role can be found here.

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