Remote documentation Jobs in February 2020

80 Remote documentation Jobs in February 2020

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  • Hottest Remote Jobs

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • 2 days ago

      Howdy 👋 We’re the folks at SkyVerge, where we build products (like Jilt and WooCommerce Memberships) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a full-stack engineer to join our growing engineering team and build fast, secure, and maintainable code in PHP.


      You should be...

      • Experienced with PHP and JavaScript, ideally in a WordPress-specific role

      • Able to translate technical descriptions into detailed engineering implementation tasks

      • Detail-oriented & curious, with a drive to understand and solve technical challenges

      • A self-starter, able to work in a remote environment without constant supervision

      • Committed to constant improvement, learning, sharing your knowledge, and building meaningful relationships as a member of a highly efficient, fast paced team

      • Excited to work in a team oriented environment with an emphasis on growing and helping one another


      Bonus points if you also have…

      • WooCommerce experience

      • Experience with payment gateways, especially integrating with their APIs

      • Experience with front-end frameworks like React

      • Experience working in an Agile development team


      You’ll be responsible for…

      • Building features and fixes based on well defined specifications for multiple products

      • Investigating and fixing bugs reported by users or support team members

      • Performing user testing on your own code and providing code reviews to team members

      • Participate in the full development lifecycle from research and planning of engineering implementations to QA and deployment

      • Adding to our internal wiki/documentation

      • Assisting our support team with troubleshooting challenging issues

      • Contributing to our own open-source code (like our plugin framework) and the wider community, like WooCommerce and WordPress


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • A team oriented approach focused on helping everyone grow

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to hear more? Learn more about the position and apply here. Applications accepted through March 6th. We can’t wait to meet you!


      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • 1 week ago

      Job Opening: Backend Platform Engineer

      We’re looking for someone to join our Platform Engineering team at Ferrum. Are you interested in building services to help hospitals detect and eliminate the millions of medical errors that occur every year? If so, read on.


      About You

      You have experience solving challenges with microservices and scaling systems securely. You are comfortable building robust applications with Go or similar languages, Docker, PostgreSQL, Linux, and more in complex systems. Your significant experience interacting with and developing APIs provides a framework for creating both internal and external facing endpoints. 

      You love efficiency and automation. Your work at Ferrum will have a huge impact on the business. You understand that automation and infrastructure pays dividends. You take pride in creating tools to help the team perform at a high level and scale to new challenges.

      You communicate and document everything. At Ferrum, we are a distributed remote team. A culture of sharing and documentation allows everyone to seamlessly work together. Further, for FDA and other healthcare regulatory approvals our documentation of development, testing, and validation must be airtight. 

      You take ownership of a project from ideation to delivery and maintenance. Your experience provides a framework for you to work independently on multiple initiatives as both the end-to-end owner and as a contributor to features. You take pride in creating services that are easy to debug and maintain.

      You want to make a positive and lasting impact on the world. You understand that technology has the power to improve people’s lives and enrich our society. You see the inequality in your own community and around the world and you look to change it. 


      What You Will Do

      Ferrum is a distributed, fast-growing company so you will be wearing many hats and pitch in on different components and projects across the organization. That said, here are some examples of what you’ll do:

      • Scale up the platform and integrations between machine learning algorithms and the pipeline

      • Design and build the APIs interfacing the data pipeline and machine learning services

      • Building security tools to protect sensitive patient data throughout the data pipeline

      • Optimize bare-metal appliances to meet the high performance needs of the application

      • Provision infrastructure for the secure services coordinating on-premise and cloud-hosted services


      About Ferrum

      Medical errors kill 6 million patients every year and are the third leading cause of death worldwide. Ferrum provides doctors with an automated quality management system and machine learning marketplace that ensures they catch and fix medical errors before they affect patient care. The service does not affect physician workflow, takes less than a day to install, and is delivered via a secure appliance so patient data never leaves the hospital. Ferrum has been deployed at hospitals in multiple countries around the world. We are a highly technical team led by experienced founders who have built, funded, and scaled successful healthcare technology companies previously. 

      Salary: $95,000


      To apply to this position, please send an email to [email protected]

    • 1 week ago

      Last Call Media is looking for a Producer / Product Owner to join our team! 


      The Role

      Producers at Last Call are cross-functional leaders on our agile digital product development teams who play a key role in our ability to deliver the right products for our clients and their customers. Equipped with business and strategic intuition, Producers collaborate with both clients and our team to establish alignment on a shared vision, goals, and a product roadmap that inspires the team and guides the delivery of a working value-added product. 


      Last Call Media is a fully distributed company so you can work from anywhere, but we ask that you be able to commit to at least 5 hours of overlap with New York time (ET), Monday through Friday. 


      What you’ll do:

      • Confidently collaborate with clients and internal team members to build products from existing ideas and create and pitch new ideas based on data, customer feedback, and industry experience. 

      • Lead an iterative product development approach that includes creative and technical members, focusing on delivering value regularly through considered and deliberate prioritization. 

      • Create and maintain product roadmaps, feature backlogs and product documentation, and user stories.

      • Take an active role in the sales cycle for new clients and participate in the creation of proposals in response to RFPs/RFIs.

      • Participate in team and company retrospectives to help define and refine working agreements and processes to help us work more effectively together as a team. 

      • Expand relationships with existing customers


      What you’ll bring:

      • A proven track record of leading the delivery of digital products and services that delight customers.

      • 3+ years of similar experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements.

      • A unique blend of business and technical savviness, a big-picture vision, and the drive to work with others to make that vision a reality through your persuasive written and verbal communication skills.

        Experience with large-scale open source web technologies (such as Drupal, WordPress, and React). 

      • Experience and/or a desire to work remotely.

      • The ability to travel for conferences, client visits, or workshops, ~10% travel.

      • Ability to work efficiently, sometimes under tight deadlines


      It’d be nice if you also had: 

      • Experience building products and services for all users, regardless of ability, backed by knowledge of accessibility standards (Section 508 Refresh/WCAG 2.0 A and AA). 

      • Familiarity with other popular web development technologies, third party applications and platforms.

      • Experience or an interest in sharing your knowledge and experience at industry conferences 

      • Familiarity with Atlassian tools, such as Jira and Confluence.


      All of us at LCM pride ourselves on being:

      • Able to empathize, which helps us understand the need of the client, the customer, the product, and the team at LCM. 

      • Highly communicative

      • Able to work independently 

      • Comfortable asking for help

      • Experienced with communicating directly with clients

      • Eager and motivated to learn new concepts

      • A team player in a collaborative environment 

      • A fast learner

      Salary range: 

      $60,000-90,000 USD


      Application Process

      Applicants should submit through the careers section a current resume and cover letter that includes links to a few digital products you completed recently and an answer to the following question: In 3-5 sentences please share a little about what, in your opinion, the biggest challenges are working at an all remote company. If you haven’t worked for an all remote company, please try and answer the question anyway! Lastly, while resumes and interviews are a great way to learn more about you, all candidates should be prepared to complete a brief hypothetical virtual recruitment exercise and submit reference(s) upon request. 

      To apply visit: https://lastcallmedia.com/careers


      This position is compensated at a salary commensurate with skill and experience, with comprehensive benefits including an annual professional development budget, and varied, engaging work for enterprise-level clients. If this position already sounds like you or sounds like where you're headed, please reach out! Applicants should submit a current resume and cover letter through the careers section and should be prepared to submit a code sample(s) and reference(s) upon request.

  • Software Development (33)

    • What is eyeo?

      eyeo creates a sustainable, fair ecosystem by building, monetizing and distributing ad-blocking technology for everyone and everything online. By leveraging distribution partnerships, we bring ad-blocking technology everywhere, giving users control while providing user-friendly monetization. This is supported by our own desktop and mobile products, such as Adblock Plus, Adblock Browser and Flattr. In combining our reach based on distribution partnerships and our own products, our technology runs on over 150 million devices.

      What does it mean to be a Core Development Lead at eyeo?

      You will be responsible for making sure that the unit’s teams have all the support, autonomy and focus that’s needed to be successful. You will report directly to the CTO. 

      What is a unit?

      • Units are our means to scale and focus eyeo. They provide a framework for aligning teams towards a shared goal.

      • The unit is comprised of approx. 25 people:

      • Approximately half will report indirectly to you (they will be managed by Section Leads—your right-hand people)

      • Approximately a quarter (such as section leads, data scientists, machine learning experts and QA engineers) will report directly to you

      The unit is made up of teams covering these topics:

      • Desktop browser extension core development

      • Android SDK development

      • iOS SDK development

      • Ad-blocking quality

      • Industry relations

      • Within our teams, we have cross-functional groups of peers working together to build our products.

      How you can help us (with people)

      • Create the unit’s strategy, goals and initiatives, along with the teams

      • Ensure the unit has clear KPIs

      • Report KPIs regularly, and continuously work to improve them

      • Ensure the flow of information with product owners in order for them to be able to prioritize and maintain their backlogs autonomously, and to make the best product-related decisions

      • Align across the company and with other units on strategic and tactical topics

      • Continuously support the unit with goal alignment, proper tooling, facilitation and community-ship

      • People management and cross-company knowledge sharing and culture

      • Administrative work (budget, spending, hiring, evaluation, salaries, etc.)

      How you can help us (with tech)

      • Maintain and improve the high quality of our core technologies (code and filter lists)

      • Security and maintainability of the tech stack and legal compliance of our filter lists

      • Create comprehensive documentation and specs

      • Establish our core technologies as products, ensuring proper product and release management

      • Improve our ad-blocking quality in the face of circumvention techniques

      • Close collaboration with industry-related representatives (e.g. browser companies, other ad-block companies)

      • Constantly improve our ways of working, tech stack and development processes (e.g. by applying automation and machine learning technologies)

      What you bring to the table

      • Deep, customer-centric understanding of our partners’ and own products’ technology needs

      • Knowledgeable and passionate about developing both software and people

      • Continuously stay up-to-date on technology developments relevant to your work

      • You think in a systematic and analytical manner

      • You show a high degree of self-organization, initiative and motivation

      • Great communicator who can build bridges between people from different fields and backgrounds, and help them learn how to build those bridges themselves

      • Pragmatic, flexible and humble. You listen to your reports and support them rather than directing them.

      • Fluent in both written and spoken English

      • Well-versed with agile values and methodologies. We do not require specific methodologies or certifications, but we want you to have a strong understanding, and the ability to teach.

      It’s awesome, but not required, if you have...

      • Experience collaborating in open-source communities (either as a hobby or as part of your past work)

      • Been involved in web standardization (W3C and similar)

      • Good understanding of online advertising and other types of publisher monetization

      • Experience with browser development

      • Experience in B2B and B2C product development

      • Experience in machine learning

      • You are an active member of the development community (writing, meetups, talks, OSS contributions, etc.)

      Helpful links

      • Monetization: https://adblockplus.org/blog/acceptable-ads-explained-monetization

      • Eyeo in the news: https://eyeo.com/press/

      • Blog updates: https://eyeo.com/blog/

      • Life at eyeo: https://eyeo.com/category/life-eyeo/

      • Meet the Team: https://eyeo.com/category/life-eyeo/meet-the-team/

      • Open Source repository: https://github.com/adblockplus, https://gitlab.com/eyeo 

    • Get to know us

      We create open source software that puts users in control over their online browsing experience. Our desktop and mobile products, such as Adblock Plus, Adblock Browser and Flattr, help sustain and grow a fair, open web, because they give users control while providing user-friendly monetization. Our most popular product, Adblock Plus (ABP), is currently used on over 100 million devices.

      What you'll do

      Fight bugs through automation and manual testing and help us ship high quality products! You’ll apply your QA expertise in the team that cares for web extension users on Firefox and Chromium-based browsers. Being an integral part of the team, you will be involved in the whole software development cycle, building quality in from the start.

      After your morning coffee, you'll be expected to...

      • Perform own exploratory testing against our products to gain familiarity with the products and their similarities and differences

      • Run checklist tests against our products before releases

      • Respond to requests from and perform testing for the team

      • Create and keep up to date useful documentation and notes relating to the product and its testing

      • Set up and maintain automation for desktop and mobile apps

      A little bit about you...

      • Extensive experience with software testing and quality assurance, preferably in a continuously changing environment

      • Knowledge of source code management tools like Git or Mercurial

      • Knowledge of basic web technologies (HTML, CSS, JS)

      • In depth experience with test automation

      • Experience collaborating remotely using mostly asynchronous communication methods on a distributed team

      • Independent but team-oriented work style

      • Outgoing proactive involvement in your teams

      • Excellent communication skills in English

      It’s awesome, but not required, if you...

      • Have knowledge of additional scripting languages

      • Are familiar with device testing services like Google/Firebase test lab, AWS Device Farm, Browserstack or TestObject

      • Are familiar with code review processes

      • Have experience with development or testing of browser extensions

      • Have automation experience with native Windows apps

    • 2 days ago

      Howdy 👋 We’re the folks at SkyVerge, where we build products (like Jilt and WooCommerce Memberships) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a full-stack engineer to join our growing engineering team and build fast, secure, and maintainable code in PHP.


      You should be...

      • Experienced with PHP and JavaScript, ideally in a WordPress-specific role

      • Able to translate technical descriptions into detailed engineering implementation tasks

      • Detail-oriented & curious, with a drive to understand and solve technical challenges

      • A self-starter, able to work in a remote environment without constant supervision

      • Committed to constant improvement, learning, sharing your knowledge, and building meaningful relationships as a member of a highly efficient, fast paced team

      • Excited to work in a team oriented environment with an emphasis on growing and helping one another


      Bonus points if you also have…

      • WooCommerce experience

      • Experience with payment gateways, especially integrating with their APIs

      • Experience with front-end frameworks like React

      • Experience working in an Agile development team


      You’ll be responsible for…

      • Building features and fixes based on well defined specifications for multiple products

      • Investigating and fixing bugs reported by users or support team members

      • Performing user testing on your own code and providing code reviews to team members

      • Participate in the full development lifecycle from research and planning of engineering implementations to QA and deployment

      • Adding to our internal wiki/documentation

      • Assisting our support team with troubleshooting challenging issues

      • Contributing to our own open-source code (like our plugin framework) and the wider community, like WooCommerce and WordPress


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • A team oriented approach focused on helping everyone grow

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to hear more? Learn more about the position and apply here. Applications accepted through March 6th. We can’t wait to meet you!


      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • Company overview

      Ceros is an experiential content platform that empowers the creation of bespoke, immersive digital content without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom interactive microcontent, to immersive event microsites, you can build it with Ceros. Publish and update live content instantly, and embed it into your site instantly. Join us in ending the endless creation of static content and be part of the movement towards meaningful content experiences.

      Our customers include some of the world’s leading brands, such as Mashable, GE, Red Bull, United Airlines, and IBM.

      We are well-funded and venture-backed by prominent investors including Grotech Ventures, Greycroft, and Starvest Partners.

      About the Product

      Ceros provides multiple products and the Devops team supports them all.

      The core Ceros (https://ceros.com) product is comprised of multiple single-page applications (Admin, Studio, and Player) written in Javascript using libraries like jQuery, Require, and Backbone.  It is supported by a REST backend built in PHP. The Ceros Studio is built around the HTML5 Canvas element.

      We’re in the midst of migrating both the frontend and backend to Typescript.

      The infrastructure uses Docker, Jenkins, and Cloudformation. We use a myriad of AWS offerings. We also use Okta for authentication and Fastly as a CDN.  We’re eying a migration to Terraform and Kubernetes.

      The DevOps team also supports Markup (https://markup.io), which is built in React and Typescript on the frontend and Typescript on the backend.  Its infrastructure uses Terraform and Kubernetes on AWS.

      About the Team

      As part of the Ceros product team, you’ll be working with a cross-functional group of the most talented people you’ve ever worked with. We hire only passionate and creative people with a proven and unquestionable ability to execute, and every member of the team is equally responsible for moving the product forward.

      We have a dynamic company culture that collaborates daily. We care deeply about the user experience, and we debate passionately about our ideas. When you work at Ceros, you check your ego at the door, and you aren’t afraid to be honest, especially to yourself. We take our jobs seriously but ourselves not so much.

      The DevOps team is the primary caretaker of the infrastructure, responsible for owning the infrastructure roadmap and pushing it forward.  We’re constantly looking to improve the infrastructure to make it more stable, scalable, available, more easily deployed, and easier to work with.  

      We follow DevOps principles, which means we view ourselves as the deep knowledge and support for all the developers when they need to write infrastructure code for their stories and fight the tendency to silo on a daily basis.  We each attend one of the other development team’s standups as a liaison and we keep the door to the #devops slack wide open for anyone who has questions. We review the other team’s infrastructure code to make sure it’s in line with where we want to go.  And we work to build better tooling around development processes to support the other teams in their work to push the product forward.

      About the Job

      As a DevOps focused engineer, your typical day-to-day involves:

      • Evaluating, testing and building new infrastructure tools and technology

      • Writing detailed planning documents on stories so your teammates can assess the proposed approaches to a story, offer suggestions of approaches missed, and we can all agree on where to go from there

      • Writing maintainable code (probably goes without saying)

      • Carrying out and being on the receiving end of intense code review sessions from your peers who hold your work (and their own) to the highest of standards

      • Helping the full stack development teams write infrastructure code, and reviewing said code

      • Writing clear documentation around infrastructure code and development tooling so that it’s easy to understand, use, and modify

      • Working closely with the rest of the team to deploy new releases and data migrations without hiccups 

      • And finally, ensuring the availability of the Ceros platform

      What we’re looking for:

      • Experience with CI/CD pipelines, configuration management, infrastructure orchestration, containerization, linux administration... you know, DevOps.  

        • In particular, several years of experience with Terraform and Kubernetes. 

      • An eagerness to write well documented, clear code.  You understand that infrastructure code is still code and the principles of documentation and organization that apply to every other kind of code, still apply here.

      • The wisdom of experience.  You understand that principles and design patterns are important guidelines, but not hard and fast rules.  You know when to apply a pattern and when not to, when to hold fast to a certain principle, and when to let it go.  You understand that sometimes we can’t let the perfect be the enemy of the good and we’ll have to take on tech debt, but when we do, it should be with consideration and intention (and should be documented).

      • An eagerness to learn.  We’re looking for engineers who are able and eager to keep up with the pace of our rapidly evolving field.  

      Key things to know

      • This is a remote role

      • We want you to start ASAP

      • This is a full-time position

      • Unlimited vacation days

      • Competitive salary

      • Stock options

      • Premium health insurance

      Working completely from home, you’ll be communicating often through chat rooms, email, and video conferencing. We offer flexible working hours and an extremely flexible vacation policy. And we provide excellent gear (15” Macbook Pro, iPad, external monitor, etc.). 

      Next Steps

      If you’re interested in being part of the Ceros team, please send your resume and a cover letter to us. We’re a company of passionate, honest, and sometimes silly people, so don’t be afraid to express yourself.

    • This Product Designer or Senior Product Designer position for our Compliance group is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than doubled the size of the Product Design team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

      As a Product Designer at GitLab, you will be embedded in our Compliance group. It’s a complex area where you’ll be tasked with improving the controls we provide to support our customers to help them manage their compliance posture within GitLab. You'll be designing new features and experiences to improve the quality of life for customers who operate within regulated environments.

      What you can expect in a Product Designer, Compliance role at GitLab:
      • You’ll be tasked with bettering our product for users who rely on our compliance features. The work you’ll do will enable greater adoption of our product within the enterprise space and impact users across a range of industries, from healthcare to manufacturing.
      • You’ll collaborate with a Product Manager to define the priorities, roadmap, and overall strategy for the future of Compliance within our product.
      • You'll work alongside Product Managers and UX Researchers to understand the needs of our users to shape how compliance features underpin the work within regulated industries.
      • You’ll come together with our Technical Writers to better our compliance documentation and in-product content.
      • You’ll collaborate with cross-functional partners to uncover and understand the complexities and limitations of our current compliance tools, advocating for the end-user in all areas, including documentation, ease of use, and visualization of key messaging.
      • You’ll utilize wireframes, prototypes, user flows, mockups, high-fidelity visual designs, or any other artifacts you believe are necessary to convey your design thinking and ideas.
      • You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
      • You’ll undertake usability testing to validate your thinking, collaborate with our UX Researchers on generative research, and you’ll share findings with the wider team in our research repo, ensuring recommendations are communicated effectively across our organization.
      • You’ll contribute compliance patterns to our Design System, alongside the rest of the UX department, and the GitLab community as a whole.
      Projects you might work on in our Compliance group:

      You’ll spend your time at GitLab collaborating with a cross-functional team. You may work on features that bring compliance checks into merge requests, a dashboard to give users insight into their overall compliance controls, or even build features that enable code to be audited, traceable, and reported on. To be successful, you’ll consider many edge cases while understanding the needs of a wide range of personas across a breadth of industries. Outside of work on our compliance tools, you’ll also contribute to our Pajamas design system and design culture here at GitLab.

      You should apply if:
      • You’ve got experience designing developer tooling, enterprise software, or complex web applications that are built for technical users.
      • You’ve got some experience designing compliance experiences, or knowledge of the compliance industry.
      • You’ve got experience working on product strategy and product design for a complex enterprise application or SaaS tool.
      • You enjoy getting involved in research and usability testing, and you continually look to improve your user research abilities.
      • You want to design for a complex product with technical users who have continually evolving needs.
      • You’ve got experience applying your product design skills across user research, UX strategy, wireframing, prototyping, product strategy, and visual design, within a complex domain.
      • The idea of playing a key part in the evolution of our Pajamas Design System is truly exciting to you.
      • You understand frontend code or the limitations of frontend technology. You can demonstrate this through your hands-on coding skills with HTML/CSS/JS, your knowledge of Git, or by showing us you have a deep understanding of the needs of engineers you’ve worked with previously.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 60 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this Product Designer position typically follows five stages. The details of this process, the expectations for Product Designers and Senior Product Designers, and the compensation for this role can be found in our job family page.

    • 6 days ago

      When someone installs Density in a location, they get access to real time, accurate people count. The experience is magical to a customer, but the process involved in accomplishing it is complex. Density has counted 13 million humans, and that number is growing exponentially. We are seeking a talented backend engineer to help architect a suite of web-based products to transform that data into insight.

      The software systems that support Density are foundational: our customer facing APIs and applications, the systems that manage and orchestrate our fleet of devices, and the internal tools that keep our organization running smoothly. We put a high value on the infrastructure that supports our systems, and love approaching problems through research, prototyping, and experimentation. We are not afraid to embrace new technologies, but are mindful in what we choose.  

      As an organization, we understand the importance of design, focusing on fundamental problems, and decentralizing decision making. As an engineering team, we design, build, and test with simplicity and scalability in mind. As individuals, we take ownership in our work and decisions. We’re looking for someone with a deep understanding of the web who shares these ideals.

      This position reports to Density's Director of Software Engineering.

      What you'll work on

      • Lead backend development on internal and customer facing projects, utilizing Python and Django
      • Build APIs and data delivery mechanisms for applications such as web dashboards, alerting & health systems, mobile applications, and third party integrations
      • Monitor, understand inefficiencies, and improve the data pipeline
      • React to customer needs and feedback through tight-looped, iterative development
      • Contribute to open source initiatives
      • Document and teach best practices across our stack

      What we're looking for

      • 5+ years industry experience building and scaling web applications and APIs
      • Deep experience with Python and Django
      • Experience building data-centric applications, including analytics pipelines, report generation systems, and alerting & health systems
      • An understanding and appreciation for application performance monitoring and profiling tools
      • A desire to define, document, and teach web engineering standards
      • Strong writing skills, with experience crafting clear and concise documentation
      • A motivation for constant learning

      Icing on the cake

      • Experience with statistical analysis and trend data modeling
      • Experience with building applications using ES6, React, and Redux
      • A deep appreciation for design
      • A strange obsession with counting people (or what you can do with the resultant data)

      While we have offices in Syracuse (NY), San Francisco, and NYC, we embrace and have built a culture around remote work.

    • 1 week ago

      Job description

      We have active software projects and looking for 2 Senior-Level Python Developers to help us deliver a successful product. 

      About Us

      We're a US-based software agency, with an excellent reputation on Upwork, that solves our clients' toughest challenges by providing unmatched services in custom software development, consulting and support. We partner with medium to large businesses, including Fortune 500 companies, to deliver transformational outcomes for a demanding new digital world. 

      Who We Are Looking For (Senior Django Developer)

      If you're a python developer who loves to stay focused on coding without worrying about collecting requirements, dealing with clients directly, and working with a professional, organized team...get in touch! We seek a long-term partnership with someone who can work well with a distributed team, has great work ethic, open communication, and isn't afraid to contribute input if they see a better way to do things. And we'll do our part by providing you with exciting, challenging applications. 

      What We Provide You With

      We help and support you by providing the following for any project you work on:

      • Documentation

      • Full Requirements

      • Wireframes

      • Front-End Team

      • Back-End Lead

      Tools We Use

      • Atlassian (Jira, Bitbucket & Confluence)

      • Slack

      • AWS

      Interview Process

      • Upon acceptance of your proposal, we will follow-up to schedule a technical interview. The process would be the following:

      • Video Chat using Zoom (we will send an invitation link)

      • Brief Interview Questions

      • Screen share so you can walk us through recent projects and your development processes

      • Last, we will follow-up by sending a quick online coding test.

      If you feel this would be a great opportunity for you, please take the time to write us a thoughtful reply. Please put the words "serious applicant" at the beginning of your reply, so we know you read this entire job post thoroughly. 

      We ask that you only contact us through Upwork and not outside applications such as email or Linkedin. 

      Thank you and looking forward to hearing from you!

    • 1 week ago

      Codelitt is looking for a Ruby on Rails senior with experience building highly complex applications. Preferably you communicate well with other engineers. You work well with others and friendly.

      While this is a remote position, there are often meetings at 9 a.m. ET. Something to take into consideration. Mountain Time, Central Time, or Eastern Time preferred.

      Requirements

      • Experience working and collaborating with teams
      • Experience in Linux and command line a must
      • Solid Javascript experience a must
      • Proven work with React
      • Proven work with Ruby on Rails
      • You know how to architect all components of front-end project
      • You have experience reading the API documentation and working with different endpoints to compose the desired effect
      • You know how to run projects through solid processes (things like code reviews, reviewing stories, planning)
      • Picks up new technologies quickly and efficiently
      • Uses Git for all of your projects
      • Creates tests before they write code (TDD is your thing)
      • Expert knowledge of OOP and software design principles
      • Driven, ambitious, and interested in tech
      • Self-motivated
      • Acumen. You must be able to think of and judge multiple solutions for a problem and be able to reason between them.
      • You’re aware of how to build secure apps
      • You know how to optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.
      • Knowledge of responsive frontends
    • 1 week ago

      Job Opening: Backend Platform Engineer

      We’re looking for someone to join our Platform Engineering team at Ferrum. Are you interested in building services to help hospitals detect and eliminate the millions of medical errors that occur every year? If so, read on.


      About You

      You have experience solving challenges with microservices and scaling systems securely. You are comfortable building robust applications with Go or similar languages, Docker, PostgreSQL, Linux, and more in complex systems. Your significant experience interacting with and developing APIs provides a framework for creating both internal and external facing endpoints. 

      You love efficiency and automation. Your work at Ferrum will have a huge impact on the business. You understand that automation and infrastructure pays dividends. You take pride in creating tools to help the team perform at a high level and scale to new challenges.

      You communicate and document everything. At Ferrum, we are a distributed remote team. A culture of sharing and documentation allows everyone to seamlessly work together. Further, for FDA and other healthcare regulatory approvals our documentation of development, testing, and validation must be airtight. 

      You take ownership of a project from ideation to delivery and maintenance. Your experience provides a framework for you to work independently on multiple initiatives as both the end-to-end owner and as a contributor to features. You take pride in creating services that are easy to debug and maintain.

      You want to make a positive and lasting impact on the world. You understand that technology has the power to improve people’s lives and enrich our society. You see the inequality in your own community and around the world and you look to change it. 


      What You Will Do

      Ferrum is a distributed, fast-growing company so you will be wearing many hats and pitch in on different components and projects across the organization. That said, here are some examples of what you’ll do:

      • Scale up the platform and integrations between machine learning algorithms and the pipeline

      • Design and build the APIs interfacing the data pipeline and machine learning services

      • Building security tools to protect sensitive patient data throughout the data pipeline

      • Optimize bare-metal appliances to meet the high performance needs of the application

      • Provision infrastructure for the secure services coordinating on-premise and cloud-hosted services


      About Ferrum

      Medical errors kill 6 million patients every year and are the third leading cause of death worldwide. Ferrum provides doctors with an automated quality management system and machine learning marketplace that ensures they catch and fix medical errors before they affect patient care. The service does not affect physician workflow, takes less than a day to install, and is delivered via a secure appliance so patient data never leaves the hospital. Ferrum has been deployed at hospitals in multiple countries around the world. We are a highly technical team led by experienced founders who have built, funded, and scaled successful healthcare technology companies previously. 

      Salary: $95,000


      To apply to this position, please send an email to [email protected]

    • Last Call Media
      1 week ago

      Last Call Media is looking for a well rounded PHP developer to join our team!

      The Role

      Last Call Media is looking for someone who understands just how flexible the PHP programming language can be, and enjoys, neh, is proud that the majority of the internet uses the PHP language.

      The ideal candidate will have experience in PHP frameworks such as WordPress, Symfony, Drupal, CodeIgniter but also has been involved with big single PHP files with inline CSS/HTML/(My)SQL/PHP. Last Call Media is looking for an advocate of best practices and someone who is willing to be opinionated about what they believe in when it comes to building successful programming projects.

      Last Call Media is a fully distributed company so you can work from anywhere, but we ask that you be able to commit to at least 5 hours of overlap with New York time (ET), Monday through Friday.

      What you’ll do:

      • Review and analyze existing PHP sites for ways to improve and/or provide advice on how to migrate off antiquated monolith systems. Implement analyses from start to finish.

      • Work with clients to communicate how and why existing PHP code works or doesn’t.

      • Create and maintain product roadmaps, feature backlogs and product documentation, and user stories.

      • Understand who the end user of a project is and how to build and/or suggest front-end interfaces to help them accomplish their tasks as simply and practically as possible.

      • Participate in team and company retrospectives to help define and refine working agreements and processes to help us work more effectively together as a team.

      What you’ll bring:

      • A proven track record of leading the delivery of digital products and services that delight customers.

      • 3+ years of similar experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements.

      • An obvious drive to grow and learn from the highly-skilled team around you

      • Experience with large-scale open source web technologies (such as Drupal, WordPress, and React).

      • Experience and/or a desire to work remotely.

      • Ability to work efficiently, sometimes under tight deadlines

      It’d be nice if you also had:

      • Front-end framework experience like ReactJS/AngularJS/VueJS

      • Relational database experience and understanding of how to improve DB performance

      • Server administration and/or setups like Apache/NodeJS/Nginx and a general comfortability in the Linux environment

      • Familiarity with Atlassian tools, such as Jira and Confluence.

      All of us at LCM pride ourselves on being:

      • Able to empathize, which helps us understand the need of the client, the customer, the product, and the team at LCM.

      • Highly communicative

      • Able to work independently

      • Comfortable asking for help

      • Experienced with communicating directly with clients

      • Eager and motivated to learn new concepts

      • A team player in a collaborative environment

      • A fast learner

      Application Process

      Applicants should submit through the careers section a current resume and cover letter that includes links to a few digital products you completed recently and an answer to the following question: In 3-5 sentences please share a little about what, in your opinion, the biggest challenges are working at an all remote company. If you haven’t worked for an all remote company, please try and answer the question anyway! Lastly, while resumes and interviews are a great way to learn more about you, all candidates should be prepared to complete a brief hypothetical virtual recruitment exercise and submit reference(s) upon request.

      To apply visit: https://lastcallmedia.com/careers

      This position is compensated at a salary commensurate with skill and experience, with comprehensive benefits including an annual professional development budget, and varied, engaging work for enterprise-level clients. If this position already sounds like you or sounds like where you're headed, please reach out! Applicants should submit a current resume and cover letter through the careers section and should be prepared to submit a code sample(s) and reference(s) upon request.

    • Do you want to be part of a team that helps over one million designers create amazing products every day? We're looking for a full-time Site Reliability Engineer to join us at Sketch.

      We are building a cloud platform that helps teams to collaborate on Sketch designs in every possible, efficient, and beautiful way.
      Your mission will be to shape this cloud infrastructure defining and building every piece, from development environments to metrics processing and observability, including security policies, network design, deployment strategies, high availability, etc...

      Our stack is currently based on a mix of serverless and traditional server applications. You will propose new projects to make sure this platform has the best technology for our product goals and our team. You are proactive and have a "get the job done" attitude. You are also not afraid of getting deeper and deeper in order to debug a problem, especially in production.

      There are always many things to do at Sketch. You need to be an organized and communicative person. You are used to prioritizing Infrastructure tasks and projects and you like to back your decisions and proposals with arguments. As a part of a team with very skilled people being an excellent team player is essential.

      As a remote organization
      There are three keys to us. It requires excellent communication skills as well as good written and spoken English. You need to be self-motivated and be comfortable working in a remote position. And also it requires high-quality documentation. You to have an eye for detail, in general, and especially for the documentation.

      We believe in
      Automated, simple, and quality tested infrastructures. It's essential that you have experience developing infrastructures as code and you enjoy coding. You are very critic with your own job and you always try to find the cleanest way to do it. You understand well the right balance between adopting new technology, current stability, maintainability, and simplicity. Like us, you also believe that speed and reliability are two of the most important web platforms features. You like to design and build processes and platforms that run flawlessly and fast.

      The ideal candidate
      • Has experience with different stacks (mainly Linux based), technologies and production models and has participated actively on the build of important pieces of a cloud platform.
      • We would like to know as much about you as possible. Contact us and tell us about your experience and your motivations for this job and send us any link of something that represents you or your experience.
      Even if you feel you are not 100% exactly the person described, we would still love to hear from you. We value anything that makes you different from the description.
      Even if you're not able to tick all of these boxes, we would still love to hear from you.
    • Do you love building products from a "behind the scenes" perspective? We're looking to expand our team with a full-time Backend Developer.

      As a backend developer, you'll have the ability to work on large-scale systems that impacts people's day-to-day work.
      Your job will be mainly focused on designing, implementing, and maintaining APIs. To us developing new features and debugging and fixing bugs are equally important, so every developer in our team participates in both types of jobs. You will work closely with frontend and Mac developers to guarantee maximum alignment for our products and smooth engineering processes.

      Our backend is mostly built on Elixir, although we have some bits in NodeJS and Go. Our Elixir API implements GraphQL and we use MariaDB as our primary data store. Our backend also integrates with other minor services like Redis or SQS.

      It's essential that you have broad experience developing with Elixir or other languages that may be considered similar to it like Ruby, Clojure, etc..

      We don't expect you to have experience with all the technologies in our stack, but you are, definitely, not afraid of them. You are an experienced software engineer, and you have been part of medium/large web development teams. You care much for the details regarding security, code quality, scalability, performance, and simplicity. Above all, you seek operational excellence and push to apply the best engineering practices possible. Not everything that you or your team do can be perfect, but, at least, you make sure that you always know the trade-offs.

      We back our decisions with arguments. You don't care for hype and always try to find the best solution and technology for the job and its context.

      We value every year of experience in your field, but experience isn't the be-all and end-all. The ideal candidate has the passion and knowledge to build high-quality software. We'd love for you to learn from us, just like we'd love to be able to learn from you.

      Our team works remotely and communicates mostly using text, so you need to have excellent communication skills and written English, be self-motivated, and comfortable working in a remote position.

      Essentials
      • Passionate about the web, product design, and problem-solving.
      • Able to work as part of a close-knit team. Together with your colleagues, you will code, review Pull Requests, deploy to production, etc.. Also, as part of a distributed team, you believe in maintaining detailed documentation.
      • Ability to write and maintain high-quality and well-tested code.
      • At minimum 4 hours of overlap with European/African timezones.
      • Experience with building web APIs.
      • We expect you to be able to start coding in Elixir since the beginning, so, at least, you must be already familiarized with the language, debugging tools, and good practices.
      • Experience with SQL and ORMs. We expect from you to debug queries, suggest database optimizations and work with data migrations in the most optimum way.
      • Knowledge of GraphQL. You understand, at least, its pros and cons depending on the context.

      Bonus points
      • Experience or history of working as part of a large remote team or organization.
      • Experience in creating or contributing to open source projects.
      • Experience, not only building Elixir services but also working with BEAM regarding error-debugging and optimizations proposals.
      • Experience in working with Amazon Web Services.
      • Experience integrating web applications with external payment systems.
      Even if you're not able to tick all of these boxes, we would still love to hear from you.
    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      We are looking for an experienced engineer to help us enhance and maintain the developer experience for our customers. You’ll be helping our team maintain and enhance application integration SDKs, samples, and guides, while also helping our community of developers understand digital identity.

      Primary: PHP, including WordPress and Laravel
      Secondary: Ruby, including Ruby on Rails
      Additional: JavaScript, server and/or browser (this is the main language used at Auth0)

      You GET developers! You know what they need, how to talk to them, how to make their lives easier, what makes them click, their dissatisfiers and their delighters. You recognize when a framework, library or product provides a great experience. 

      As a Developer Experience Engineer, you will use those talents to improve our entire onboarding process, from open-source SDKs and how-to guides, to reference documents and application samples. You will also be interacting with a large community of application builders on our Community site and GitHub. You will be the internal and external steward of the experience for the technologies that you love working with every day.

      Each Developer Experience Engineer maintains one or multiple platforms, both internally within Auth0, and externally in the community. You will be working in a cross-functional team alongside the developer evangelist, onboarding, growth, dashboard, and field teams to provide the best developer experience for the technologies you own.

      The most important qualifications for this position are software engineering expertise, empathy, and self-direction.


      You will be 😊
      • Writing, curating, editing developer resources: tutorials, examples, guides, and documentation.
      • Directly shaping and developing our open source SDKs.
      • Owning the code samples and implementation guidance for Auth0.
      • Championing Auth0 by engaging directly with the community.
      • Gathering and channel user feedback within the company to improve the experience for developers on Auth0.
      • The go-to-expert in the company, internally and externally, providing domain knowledge and reviews for Auth0 in these technologies.

      You'd be a great fit if you had ❤️
      • A deep understanding of writing, running, maintaining, securing, and debugging applications.
      • The ability to communicate effectively in person, asynchronously, and in code.
      • Demonstrable experience authoring developer documentation (tutorials, blog posts, docs).
      • The ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a global team environment.

      Bonus points if you have 👍
      • Experience working in distributed teams and work environments.
      • Created open-source material or have contributed to open-source projects.
      • Knowledge in the identity and access management space.
      • Experience with CI and/or package deployment automation

      Preferred Locations:
      • #US-E; #GMT; #AR;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 

      Join us on this journey to make developers more productive while making the internet safer!
    • 2 weeks ago

      A big hello from the team at Compucorp!

      We’re on the lookout for an exceptional systems administrator to join our growing team. Your work will have significant impact and the role will expose you to working on a range of open source projects for the not for profit sector.

      You will be working with the development and QA teams, reporting directly to the CTO to define the deployment tools and processes in Compucorp. You will be very hands-on technically but also you will mentor and guide the more junior members of the systems administration team.

      The main responsibilities of this role include:

      1. Develop and maintain production infrastructure and mission-critical internal systems.
      2. Liaise with Development, QA and management teams to define and deliver the strategic needs of the company infrastructure.
      3. Stay up to date with security best practices and integrate security at every level of the stack.
      4. Monitor and troubleshoot infrastructure issues for live client environments.
      5. Provide infrastructure architecture advice for Compucorp development teams.
      6. Investigate new infrastructure technology and solutions.
      7. Mentor and train junior systems administrators.
      Location

      At Compucorp we are a distributed team and we welcome people to join us from all around the world. However, as a UK-based company, some overlap with UK hours will be required. By default, you should assume that your working hours would be +/- 3h max from GMT start times of 9.00AM UK start time. There is some flexibility in this but please be aware that staff members starting outside of these hours are rare and, as such, if you would expect these hours to be an issue for you then we would not suggest that you apply. Due to EU data protection requirements, DevOps/SysAdmin team members must be from either an EEA country or a country that the EU considers to have an adequate level of data protection. The list can be found at the link below:

      https://ec.europa.eu/info/law/law-topic/data-prote...

      Requirements

      Required skills:

      1. Excellent Linux administration skills.
      2. Significant experience writing Bash and Python scripts for tasks automation
      3. Significant experience in developing automation using Ansible.
      4. PHP web server experience (NGINX preferable).
      5. Database administration experience (Mysql or equivalent).
      6. Experience with cloud technologies, (our stack is mainly AWS).
      7. Experience with monitoring platforms in production
      8. Exposure to CI/CD.
      9. Good Git skills.
      10. Strong collaboration, written and verbal skills.
      11. Must love creating awesome documentation!

      Desired skills:

      1. Previous PHP deployment automation
      2. Experience with Drupal administration
      3. Experience with containerisation in production
    • Summary

      We're Happy Cog (formerly Vector Media Group), a full service interactive agency that works on a wide variety of projects. Lots of those projects are made with Craft CMS: we're an official Craft Service Partner and have built some of the largest and most complex Craft sites out there. We've also been the Craft conference (Dot All) platinum sponsors for 2 years in a row.

      While we already have a number of Craft developers on our team, we're looking for more. We’re a growing, distributed team of 65+ people headquartered in Manhattan's NoMad District with great clients (like Google, Airbnb, Twelve South, Etsy, The Associated Press, New York City, St. Regis, Columbia University, and WPP) and an incredible roadmap.

      Our projects vary in size and often include features and functionality that go beyond traditional brochure sites with a simple CMS. We integrate our client’s sites with a variety of systems, services, and APIs, such as e-commerce, search engines, CRMs and marketing automation tools, digital asset management systems, ERP systems, and more.  

      We're hiring versatile developers who can work in a variety of platforms and languages. We look for experienced and well-balanced developers who have broad skill sets. The focus of this role is on backend development, writing custom Craft (or other CMS and platform) plugins and other code that integrates external APIs and systems. You should be comfortable with frontend skills like HTML, JavaScript, and CSS as well. 

      You’ll be working on 3-4 projects at any time; typically one larger project and a few smaller projects to keep things fresh. We’re a fast-paced agency with a great team environment, so you’ll never get bored. We need someone who loves keeping up-to-date on the newest advancements in the field and can figure out when to start applying those advancements to client work. You'll work with other smart developers who can help you grow and challenge you, as well as help you along the way. You’ll also be communicating directly with clients and with our project managers to understand their requirements and present your work. Your job will be fun, challenging, and interesting. 

      Responsibilities Will Include
      • Building new applications, websites, and features with a variety of platforms including Craft CMS, Laravel, and more.
      • Contributing to high-level architecture planning, consulting with our internal team on approach and level of effort, directing more junior developers.
      • Flexing your muscles on aspects of application development outside of app code: database modeling, query optimization, setting up efficient logging and monitoring solutions, and other advanced requirements for highly functioning apps (you do not need to be a DBA/Systems Administrator/DevOps expert).
      • Working closely with our front-end and back-end development teams on website projects. We’ll want and expect your input on the best ways to structure the build — from start to finish.
      • Writing and maintaining clear documentation of your work, so that others on the team can pick up where you left off or learn from your experience on a project.
      • Staying up-to-date on the latest development technologies and methodologies.
      Requirements
      • Deep knowledge of PHP and web application architecture (experience with other languages, such as Python, Ruby, Node, etc. are a plus as well)
      • Previous Craft CMS (or Expressionengine, Drupal, WordPress, other PHP-based CMS) experience
      • Previous MVC framework experience, Laravel is strongly preferred.
      • Ability to understand user behavior and intent, and use this information to build intuitive apps and websites for our clients.
      • Knowledge of Git, we use it on all projects.
      • Experience with AWS services is a plus.
      • Ability to work and collaborate on a team with others.

       

      We offer
      • A creative environment to do the best work of your career.
      • An amazing team of developers, designers, marketers, project managers, and the occasional four-legged office pet.
      • Lunch paid for by the company, every day, via your own Seamless accounts (for on-site employees).
      • Flexible hours.
      • Flexible paid vacation policy.
      • Health, Dental, and Vision insurance.
      • Retirement plan with company matching.
      Join Us!

      If you’re interested please apply as soon as possible, attention Jeremy Gimbel. Examples of your real-world work are more important than a perfect resume. If you worked on a project with a team, please tell us which parts you were responsible for.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Software Engineer to help us change the way digital products are designed.

      About the Team:

      You’ll be working on one of the most critical products in InVision’s universe; Craft and Web Prototyping. This team focuses on delivering best in class experiences to our Customers while solving tough challenges like developing interactive prototyping tools and creating design workflow plugins. You'll be part of a small team that implements our native macOS clients for InVision, Sketch plugins, and our custom plugin delivery service. To learn in a bit more detail about what you will be working on, please watch this video: https://vimeo.com/153858834

      What you’ll do:

      • Work with designers and product managers to deliver new features in our native macOS apps and Sketch plugins
      • Implement native macOS user interfaces using both Swift and Objective-C
      • Dive deep into the Sketch plugin ecosystem using both Objective-C and JavaScript to deliver a suite of plugins
      • Refactor code on an ongoing basis to improve developer efficiency, architecture, and quality
      • Research and help to define technical standards for the company
      • Lead code reviews and guide software architecture decisions for your team
      • Create system documentation/play book(s) and serve as a lead technical reviewer and contributor
      • Actively work to understand and implement initiatives to drive quality such as stability, performance, and clean code

      What you’ll bring: 

      • Strong proficiency in Swift, Objective-C, and JavaScript
      • Sketch plugin development and Node.js experience is a plus
      • Hands on experience designing, implementing, deploying through CI, and operating distributed systems at scale and under heavy load
      • Multiple years of experience mentoring and leading experienced engineers
      • A track record of building consensus and influencing technical decisions across an organization
      • Multiple years of experience debugging complex issues at every level of the stack
      • Solid understanding of cross-process interactions (either app to app or app to distributed service)

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 3 weeks ago

      D2iQ is seeking a full-time or part-time contract software engineer to be responsible for updating, improving, and maintaining our customer documentation website, technologies and tools. 

      Requirements

      • Experience owning a project from gathering requirements and proposing a design to testing the implementation.
      • Minimum of 3 years experience in web development (HTML/JavaScript/CSS).
      • Extensive experience with version control systems (Perforce, Git), must be able to debug. 
      • Experience writing CSS for websites.
      • Experience with Jekyll or another static site generator.
      • Excellent scripting skills with Bash/sh, Ruby, Perl, or Python.
      • Prior experience working with Mac OS, Linux and/or UNIX environments. Experience programming, using the command-line, trying out user interfaces.
      • Extensive experience in Markdown. 
      • Experience creating workflows for content development and management
      • Experience with continuous integration (Jenkins, Team City) and Build 
      • Experience with containerization
      • Knowledge of these a plus:
        • Automation. (Ant, Maven, Gradle, SBT) , especially building customized CI/CD pipelines.
        • Experience developing functional and performance test frameworks on continuous integration tools, such as writing plugins.
        • Familiar with content management approaches and concepts.
        • Familiar with docs-as-code model.
        • Experience administering a Content Management System.
      • BA/BS degree in computer science, or equivalent experience.
      Project Summary

      D2iQ is looking for a contractor/consultant to:

      • Act as a PO/PM and: 
        • Assess the needs of the documentation site. 
        • Choose a tech stack. 
        • Design and code the components to enable the user experience needed to handle and navigate 3+ versioned products, and their services catalogs (which are also versioned), and expand this to new products
      • Advise on git workflows for documentation development.
      • Code the system to work with markdown files for our engineers and pull files from multiple repos, write tests the site, write the docker scripts to containerize it and deploy to jenkins or similar CI/CD pipeline and get it deployed to either a paid service like Netlify or Heroku, or to the company production cluster, in order to ensure a set min of uptime. 
      • Write a guide for how docs now get contributed, what those build processes are, and write tests to validate the content coming in so that we don't worry so much about formatting issues or language use or files in the wrong places.
      • Work with the existing UX team to update the CSS of the docs website. 
      • Advise on a replacement static site generator.
      • Advise on a WYSIWIG for Markdown. 
      • Advise on a new search engine for content. 
      • Help evaluate and choose a reporting tool that works with JIRA and GitHub. 
      • Implement automation where there are opportunities to use it. 
      • Advise on tool to automatically update links in new versions. 
      About D2iQ - Your Partner in the Cloud Native Journey

      On your journey to the cloud, you need to make numerous choices—from the technologies you select, to the frameworks you decide on, to the management tools you’ll use. What you need is a trusted guide that’s been down this path before. That’s where D2iQ can help.

      D2iQ eases these decisions and operational efforts. Rather than inhibiting your choices, we guide you with opinionated technologies, services, training, and support, so you can work smarter, not harder. No matter where you are in your journey, we’ll make sure you’re well equipped for the road ahead.

      Backed by T. Rowe Price, Andreessen Horowitz, Khosla Ventures, Microsoft, HPE, Data Collective, and Fuel Capital, D2iQ is headquartered in San Francisco with offices in Hamburg, London, and Beijing.

    • 3 weeks ago

      About Juniper Labs

      Juniper Labs is an early-stage startup in the Insurtech space. Our mission is to make business insurance easy and affordable to purchase, provide, and manage. We are doing this by building automation solutions for companies in the commercial insurance space through state-of-the-art machine learning, cloud-scale data pipelining, modern web development, and human-centric design.

      We are also creating the world’s first open-source database purpose-built to create significant value for commercial insurance companies. Our value proposition is the centralization and transparency we bring to this data as well as the solutions we are building on top of this open data platform. Our vision is to create a community around data that enables curation, creation, and innovation for its members.

      We are building a culture centered on our values and invite you to join us.

      Remote

      This position is remote based.

      At Juniper Labs, developers are independent and self-organized individual contributors who work together as a tight team in a remote and agile way (shamelessly stolen from our heroes at Gitlab).

      Responsibilities

      • Holistic ownership of web development and deployment.

      • Build intuitive integrations with our data pipelining backend and machine learning services.


      • Manage and review code contributed by the rest of the community and work with them to get it ready for production.


      • Create and maintain documentation around features and configuration to save our users time.


      • Take initiative in improving the software in small or large ways to address pain points from the community.


      • Keep code easy to maintain and keep it easy for others to contribute code to our OpenJuniper project.


      Requirements

      • You are a humble learner who takes ownership of both your own results as well as the growth of those around you.

      • You have demonstrated comfort and success in the context of an early-stage startup.

      • You have worked on production-level web applications. Strong preference given to python, and bonus points for django and react.


      • You have demonstrated proficiency with standard cloud compute and deployment frameworks (experience with GCP-backed Kubernetes deployments a plus).

      • You can comfortably pinch-hit on data pipelining/ETL tasks.


      • You are passionate about open source.


      • Strong written communication skills.


      • Self-motivated and have strong organizational skills.


      • You share our values and work in accordance with those values.

      Benefits

      • Competitive pay and generous equity

      • Fully funded health, vision & dental insurance for you and your family

      • Unlimited PTO

      • Work from anywhere (we're 100% remote)

      • Monthly "remote stipend" that you can use for anything

    • At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      More about Security Solutions

      The Elastic Security Solutions team is building a new solution that will become the center of the Elastic security analytics offerings. The Elastic stack is already very popular among the security analyst community, and the Security team has the opportunity to significantly improve the user experience and workflows of security analysts. Challenges include collecting all the relevant data, aggregating and visualising it, detecting and alerting on suspicious events, as well as supporting the investigation phase.

      The  team is diverse and distributed. You will be working remotely with people from Germany, Spain, United States, United Kingdom, and more. We meet via Zoom, brainstorm in Google docs, discuss in open GitHub issues, and chat on Slack.

      As a Node.js Engineer on the Security Solutoins team, you will be part of a team developing a high quality, open source SIEM product aimed to help fellow Node.js developers instrument, debug, and monitor Node.js applications. As part of the team, you’ll be deeply involved with the entire codebase and take on responsibilities for new features, improving the resource footprint and roadmap planning. You will also be engaging with the open source community. The team is diverse and distributed across the world, and collaborates on a daily basis over GitHub, Zoom, and Slack.

      What you will be doing

      • Join the SIEM team alongside other team members, working on a Node.js/Typescript codebase inside Kibana.
      • Create Node.js background tasks that do data searches and manipulate large amounts of data.
      • Work on the following in a regular release cadence
        • Add new features
        • Improve the current code base
        • Build enterprise-scale backend REST services focusing towards building security, performance, and scalability into services
      • Collaborate with UI, UX, cross dependant teams like the Kibana and ML teams
      • With the bigger picture in mind, work closely with QA to improve end to end tests
      • Working closely with documentation team at every step for better user experience overall

      What you will bring along

      • In-depth experience with Node.js, including Node.js internals.
      • Experience with developing and maintaining reasonably complex software projects with high quality and over multiple years.
      • Having developed or contributed to a performance-oriented Node.js library or tooling is a plus.
      • Interest and experience in various types of automated testing.
      • You know and care about writing performant Node.js code and have traced performance issues yourself. Experience with troubleshooting using Wireshark or tshark is another plus.
      • Experience with Node.js apis such http 1.1, http2, and worker_threads, xjs, REST API, Distributed computing and graphql etc. is a big plus.
      • Ability to work independently in a globally distributed team.



      #LI-AD1

      Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

    • 1 month ago
      We're looking for a Senior Software Engineer to help build and make Aptible the best security management platform for startups.

      This is a unique opportunity to be a high-impact, early member of the Aptible Team. You'll be responsible for designing and developing tools that help our clients improve their security posture.

      About Aptible

      Our Vision

      We see a future where it’s easy to bring a great idea into the world using the internet, while respecting data security and privacy. The next generation of businesses will design security and privacy into their operating processes. If every business is going to be a software business, every business will need to be a security business.

      We’re working to make information security a core competency of every startup. We envision a world in which startups have access to great information security, are empowered to focus on their businesses instead of on compliance, can scale faster and more efficiently, and are confident that they're creating quality products.

      Your Impact
      • You'll design, develop, test, deploy, maintain and improve Aptible Comply.
      • You'll autonomously manage and own individual project priorities, deadlines, and deliverables within an application or service.
      • You’ll scope and implement project-level solutions with minimal guidance.

      • You’ll collaborate and pair frequently with teammates and peers.
      • You'll inform the product roadmap and implementation decisions based on feasibility.
      • You'll ensure that our product is maintainable, meaning that other engineers are able to contribute new functionality easily, and without frequent technical debt.
      • You'll partner with Product and Design to effectively plan new features, avoiding bottlenecks and maximizing velocity when it comes time to implement.

      Your Strengths
      • Ability to Design to Constraints: You can produce a design to achieve a goal (e.g. “the user needs to see this particular piece of information here”). Your designs should be performant, maintainable, for years, not months, and evolvable.
      • Desire to Improve: You seek to understand why things are the way they are, and think about ways to make them better.
      • Product Sense: You seek to understand the features you're working on, and actively propose positive changes.
      • Desire to Learn Our Tools: You seek and have the ability to learn the tools we use today, and the new tools we might use tomorrow. Knowledge of what we use today is a plus. 1) Concepts: Type Systems, Web Development 2) Tools: Rails, Postgres, React, Redux, Typescript.
      • Team Player: You provide clear, useful documentation to other engineers and enjoy mentoring team members. 
      • User Focused: You have experience building and scaling web applications with real users.

      Our Benefits
      • Work from Anywhere: Enjoy the flexibility of working from home, a local co-working space, or your favorite coffee shop.
      • Open Vacation Policy: We encourage you to take the time you need, when you need it — for any holiday or matter of personal importance.
      • Paid Parental Leave: We offer job-protected Paid Time Off — 14 Weeks, Fully Paid — for all parents to bond with a newly born, adopted, or fostered child.
      • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Aptible.
      • Hardware & Software: We help you create your ideal office setup and provide any software you’ll need.
      • Company Travel: We come together in-person at least two to three times per year, in locations around the globe.
      Our Commitment to Diversity and Inclusion
      We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
    See 13 more Software Development jobs
  • Customer Support / Customer Success (10)

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • Hey there! We're looking for a Customer Support Representative to join our team in providing amazing customer support to educators around the world. Gimkit currently is just three people — you'll increase the size of our team by 33%!

      **About the Job**

      Once fully up to speed, you’ll be the one responsible for providing outstanding customer service and support, primarily over email. You’ll help answer questions on Twitter, create and edit help documentation, and perhaps host some classes. You’ll also have opportunities to carve out your own passion projects related to supporting educators and students.

      While we're helping you get on board, you’ll be expected to be proactive in your process and learn quickly. 

      Written communication is a huge part of this role - you’ll write about 100 emails per day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — you’ll get all the support and guidance you need along the way!

      There are three main parts of this job. The largest is responding to customers and supporting them in finding the information and solutions they need. The second is creating content to help customers before they reach out. The final part is communicating to us. You'll be the one communicating with customers every day and you'll be their advocate on the product development side.

      About You

      • You're a great writer and love helping educators. You enjoy making complicated situations simple and delightful. As a result, you're a great problem-solver who can process and resolve issues quickly. You're a stellar communicator, even when you have to communicate less-than-stellar news. 

      • You're as compassionate and empathetic as they come - you have a drive to constantly help others.

      • Deep technical knowledge of computer programming is not required, but you have a solid understanding of common issues with web-based software and how to get information to help us solve them.

      • You feel comfortable speaking up about your values. We make change from fresh perspectives and appreciate new viewpoints. Your voice matters to us.

      • You love supporting people. This isn’t a springboard into another area at Gimkit. You want to handle Gimkit's support for a while, and you’re excited to contribute to making Gimkit the best product for our customers.

      • We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Gimkit is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career while being yourself.

      Pay + Benefits

      • We believe in fair, living wages no matter where you live. To do this, we pay 30% more than the average person makes in your city with the same role and experience. 

      • However, tech salaries have gone up much quicker than customer support salaries. If you live in San Francisco and got paid 30% better than the average Customer Support Representative, you would get paid $53,000 a year. That's not a fair, living wage. So, we've decided to pay whichever is higher: $65,000 a year or 30% more than the average person makes in your city with the same role and experience.

      • We don't do bonuses at Gimkit. Instead, we share Gimkit's profits across all employees. Typically, each employee takes home thousands extra every year.

      • Our benefits are all aimed at supporting a life well lived away from work. None are designed to try to make you work longer hours or force you into staying around for a job you don't like.

      - 💗 Health, dental, and vision insurance: 100% premiums for you and 50% premiums for your dependents

      - 🌴 Flexible time-off policy with a 10 day a year minimum

      - 🤗 $1,000 a year charitable donation match

      - ❄️ 2 week paid winter break at the end of each year

      - 📘 5 paid days per year to volunteer in Education

      - 👵 401k match up to 6% of salary

      - 🏃 $100 a month health stipend (gym membership, massage, meditation app subscription)

      - 💸 Profit-sharing

      - 👶 3 months paid maternity and paternity leave

      - 🛎️ $350 a month working budget (for co-working space, coffee shop, home office improvement)

      - ✈️ Work remotely. At home, co-working space, or coffee shop, it's up to you. Your salary will adapt to fit the cost of living wherever you live

      - 😔 And while this shouldn't need to be mentioned under benefits, we think it's worthwhile to bring up work-week hours. Only about 12% of startup employees work 40 hours a week or less ([https://stateofstartups2019.firstround.com/](https://stateofstartups2019.firstround.com/)). We're part of that 12%. We're not interested in crazy hours.

      Finally, we think it's important to mention we're not VC funded. We're completely bootstrapped. We're running a profitable, sustainable business where we can afford to pay well and offer great benefits while making something people love. 

      If you want to join us in making our customers happy, please apply!

      How to Apply

      Introduce yourself to us as a colleague. Show us your future here! We value great writers, so be yourself, be creative, and take your time with the application. There’s no prize for being the first to submit! Stock cover letters won’t do. Tell us why you want this job. Tell us about:

      - Why you want to work in customer support.

      - A description of a great customer service/support experience you had recently, and what made it great.

      - A time you taught yourself a new skill to complete a job or project.

      Then, pick three of the customer questions below and answer them like you would if you worked here (hint: at this point, we value tone and style over correctness):

      - How do you create a Class?

      - Why does Gimkit cost money?

      - Does Gimkit have the ability to export a report to a CSV file?

      - My students told me they completed an Assignment, but it's not showing up on my end.

      - How do I cancel my subscription?

      Email your application and/or questions to us at [email protected] We’re accepting applications for this position until March 15th. 

      We’ll let you know that we’ve received your application. After that, you probably shouldn't expect to hear back from us until after the application deadline has passed. We want to give everyone a fair chance to apply and be evaluated.

      We’re seeking fluent English speakers/writers to work with us to answer customer inquiries via email during regular business hours Monday through Friday.

      We’re a remote company, so your location isn’t as important as your fit for the role. That said, we do prefer that your daytime hours coincide with your working hours so as to avoid night shift burnout. Remember to tell us where you’re located!

      We look forward to hearing from you!

    • ABOUT THE JOB

      • The Customer Success Specialist lives at the intersection of customer support and sales. They are a critical part of our efforts to keep customers happy and engaged. As a Customer Success Specialist, you will:

      • Triage incoming customer conversations. Most of them you’ll answer yourself, some require you to gather baseline information and pass it to another department, others require immediate escalation

      • Become a Roon expert. You'll be fielding questions from B2C and B2B customers over email, social media, and on our community site

      • Write and update documentation to proactively help customers achieve their desired outcomes

      • Leverage and improve upon sales strategies that drive customer happiness, renewals, and expansion

      • Quickly resolve billing and account administration issues

      • Monitor customer health and identify customers who are retention risks

      • Act as a liaison between the customer and the product team

      • Engage with our community and act on opportunities to delight customers

      ABOUT YOU

      📝 **You’re an excellent writer.** We’re a fully remote team that relies heavily on asynchronous, written communication. And since you’ll be chatting with customers exclusively over email, social media, and on our community site, you’ll need writing chops appropriate for a public audience.

      🗣 **You love interacting with customers!** This role isn’t a stepping stone to another department at Roon Labs. You love being on the front lines with customers and want to pursue a career in customer success.

      ⚡️ **You process and resolve issues quickly.** You can quickly distill complex questions and respond to them accurately and concisely. You’re an expert at making complicated situations simple and painless.

      🖥 **You’re somewhat technical.** You know a little bit about how the internet, computers, software, and mobile applications work together. Or you know where to look for answers when you run into a problem with your computer. You don’t need a computer science degree or prior experience in a technical support role, but you do need to be able to document technical issues and report them back to the team.

      💡 **You’re eager to help.** When things break or something goes wrong, you’re eager to hop in and help. And after that, you reflect on what happened and make suggestions for improvement. You make noise when you get stuck or something feels wrong.

      BONUS POINTS

      • Experience using help desk software

      • Knowledge or familiarity of the high-resolution audio industry

      • Prior remote work experience, or you’ve built side projects that demonstrate you can be focused and productive on your own

      • Video editing or production experience

      • Sales experience

      BENEFITS

      🚀 Fully remote!

      ✈️ Unlimited paid vacation

      🩺 Health/Dental/Vision Insurance (80/20)

      👨‍👩‍👦‍👦 Paid parental leave

      💰 401k with company match

      HOW TO APPLY

      Send us an intro note that tells us more about your skill set, why you want to work at Roon, and how you can help us reach and exceed our customer success goals. We're looking for great writers with passion and enthusiasm for helping others, so this is your time to shine! A complete Angel profile with your resume uploaded is also appreciated.

    • About Us:


      Our mission is to help people become happier, healthier, and more resilient in the face of life’s challenges. The science suggests these are skills -- ones that meditation makes us better at.


      At its core, meditation is a simple, secular, scientifically validated exercise for your mind. Like running in the 70’s, or yoga in the 90’s, meditation is now poised to become the next big public health revolution. Join the team that’s accelerating this revolution. Ten Percent Happier touches millions of lives with award winning apps, books and a podcast, is backed by extraordinary investors, co-founded by #1 New York Times Bestselling author Dan Harris of ABC News, and guided by the world’s most respected meditation teachers & scientists.


      The Role:


      As a full-time, remote senior customer support representative, you will have the chance to deliver exceptional support to Ten Percent Happier customers, creating another positive touchpoint with the Ten Percent Happier brand. You’ll work closely with the Support Manager and other team members to ensure the Support team is providing effective and timely responses to customer requests and enabling our users to successfully navigate through their Ten Percent Happier experience. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth. In this role you’ll help shape our company’s best in class culture of support, marrying technical and problem-solving expertise with skillful diplomacy and genuine care for our customers. If you want to master your craft and work with one of the best teams on the planet, while improving the lives of countless people around the world, this might just be your dream job.


      Responsibilities include:

      • Provide front-line customer support for our community via email and other channels.

      • Handle customer requests and questions with a thoughtful, friendly and empathetic tone.

      • Communicate clearly in writing to people with a wide range of technical understanding.

      • Maintain comprehensive knowledge of Ten Percent Happier products, especially the Ten Percent Happier mobile app, to support customers in navigating our products and to identify and escalate bugs, issues and user pain points appropriately.

      • Master a wide variety of technical issues and software interfaces to quickly diagnose and resolve a range of customer support needs.

      • Work collaboratively with the larger Support team, as well as the other teams at the company, to plan for and execute on key company initiatives.

      • Help create and maintain internal and customer-facing documentation.

      • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

      • Above all, be able to represent Ten Percent Happier to our customers through unflappable diplomacy and empathetic communication.

      Ideal Experience & Characteristics:

      • 2-5 years of previous professional experience in a customer service/support environment that involved technical knowledge, well-crafted written communication, and close collaboration with a team.

      • Passionate about creating an amazing customer experience.

      • A sense of urgency and a satisfaction from going above and beyond to provide solutions.

      • Technically savvy and can pick up new technology very quickly and confidently.

      • Strong comfort level and familiarity with both Desktop platforms and mobile devices.

      • Prior experience with Help Scout or equivalent customer support ticketing platform ideal.

      • Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.

      • Great writer with a clear, thoughtful and friendly writing style.

      • Self-motivated and accountable, while thriving in a collaborative team.

      • Excellent under pressure and can adapt quickly in a fast-moving startup environment.

      • Excited about making meditation and contemplative wisdom widely accessible.

      • BA/BS degree preferred. Advanced degrees welcome. Substitutions by experience considered.

      Benefits:

      • Be a key member of a small team in a very collaborative environment.

      • Become a part of a rapidly growing company that is changing millions of lives.

      • Work remotely from a home office or co-working space, while being fully integrated into a remote-friendly company.

      • Get a competitive compensation package with equity and benefits.

      • Join a culture that values clear and kind communication, a dedication to crafting incredible products and content, and will engage your intellect and curiosity on a daily basis. We’re passionate about reasonable work hours, flexibility in getting work done, and respecting and valuing the whole life you live.

      • Be welcomed into a diverse and inclusive workplace where we learn from each other’s experiences, abilities and perspectives. We are an equal opportunity employer.

    • Support Engineer – Terraform Enterprise

      HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is a phenomenal opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the Support Engineering and Terraform teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. 

      Collaborating with the Support Engineering Manager, you will be a key member of the Customer Success organization and will directly impact customer satisfaction and success. The Support engineer will triage incoming issues related to Terraform Enterprise and independently work to find viable solutions. You will contribute to product growth and development via weekly product and marketing meetings. You will attend customer and prospect meetings as needed to help debug or install the product and is expected to be a liaison between the customer and HashiCorp engineering. When possible, the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. 

      RESPONSIBILITIES

      • Triage and solve incoming support requests via Zendesk within SLA
      • Document and record all activity and communication with customers in accordance to both internal and external security standards
      • Reproduce and debug customer issues by using or building existing tooling or configuration
      • Attend weekly product engineering meetings to discuss issues pertinent to support
      • Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls
      • Contribute to product documentation, customer knowledge base, and best practices guides
      • Continuously improve process and tools for normal, repetitive support tasks
      • Periodic 24/7 on-call rotation

      Goals:

      30 days: you should be able to -

      • Holistic understanding of (P)TFE and the interaction with the TF ecosystem
      • Successfully perform all common work flows within Terraform Enterprise
      • One contribution to extend or improve product documentation or install guides
      • Ability to answer Level 1 support inquiries with minimal assistance

      60 days: you should be able to -

      • Effectively triage and respond to Level 1 & 2 inquiries independently
      • Provision and bootstrap (P)TFE instance with low-touch from engineering
      • Ride along on 1-2 live customer install calls
      • Locate and unpack the customer log files. Familiarity with its contents
      • Effectively search for prior similar issues within ticketing system and the knowledge base
      • Author one customer knowledge base article from area of subject matter expertise

      90 days: you should be able to -

      • Effectively triage and respond to a production down issue with minimal assistance
      • Run point on a live customer install without assistance
      • Independently find points of error and identify root cause in the customer log files and report relevant details to engineering
      • Implement small bug fixes or feature improvements
      • Read all incoming RFCs and PRDs from Engineering
      • Collaborate or comment on Engineering RFCs and PRDs

      REQUIREMENTS

      • 3+ years Support Engineering, Software Engineering, or System Administration experience
      • At least 2 years in a customer facing role
      • Expertise in Open Source and SaaS is a major advantage
      • Excellent presence; strong written and verbal communication skills
      • Upbeat, passionate, and unparalleled customer focus
      • Well-organized, has excellent work ethic, pays attention to detail, and self-starting
      • Experience managing and influencing change in organizations
      • Strong project management skills
      • Familiarity with Ruby on Rails, Ember.js, Bash, or Go
      • Interest in cloud adoption and technology at scale 

      EDUCATION

      • Bachelor’s degree in Computer Science, IT, Technical Writing, or equivalent professional experience 

      About HashiCorp and this opportunity

      This is a full-time position with a highly competitive compensation and benefits package. You will have the opportunity to work with a dynamic and ambitious team. HashiCorp is a series C start-up in San Francisco that is best known for creating a suite of software tools that help enterprise companies automate their infrastructure and helps them migrate to the cloud. HashiCorp’s software suite allows users to provision, secure and run any infrastructure for any application. 

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      LI-RS1



    • Feeld (European timezones)
      2 weeks ago

      At Feeld, we celebrate the universal human desire to connect with others, and we're building a product that brings together couples and singles across the gender spectrum for honest conversations about sex and identity.

      We're looking for a dynamic, open-minded individual who'll join our remote Support Team on a full-time basis, and get behind our mission to change societal perceptions on dating, sexuality, gender, kink and relationships.

      About the role:

      We're looking for a full-time Customer Support Operator available 8 hours a day, 5 days a week. The primary responsibility of this role is answering customer queries in writing, reporting bugs and helping to keep our public documentation up to date and our Community safe.

      You will have the opportunity to help us improve our internal processes by challenging them or bringing new ideas to the table. Feeld is a fully remote, flat, non-hierarchical, squads & tribes-based organisation — the spirit of experimentation lives in our structure as much as our product.

      About you:

      • Strong problem-solver

      • Excellent communication skills, in particular written communication skills

      • Powerful sense of empathy

      • Emotionally resilient

      • Customer-facing experience

      • Team player - we're a small team and working together is crucial to meet our objectives!

      • Technical aptitude and a fast learner

      • A passion for our product's aims

      • Additional languages a bonus

      • Familiarity with Slack, Intercom, Notion, Clubhouse preferred

      • Preference for candidates in European time zones

      What we offer:

      • Flexible working hours

      • Unlimited holidays

      • Fully remote

      • Annual retreats

      • Transparency - open data, open salaries

      • Access to the Feeld Flat in Porto, Portugal

      • A talented, friendly team to work alongside you

      To find out more about us, you can download our app ([feeld.co/](https://feeld.co/)) or check out the literary journal we support, edited by our Head of Copy: [maljournal.com/](http://maljournal.com/).

    • As a Support Representative on the Customer Success team you'll work directly with our customers and tester community, use your creative problem-solving skills and technical troubleshooting on a daily basis, and work closely with the Customer Success, Product, and Engineering teams. This role at Rainforest has a huge impact on the happiness and success of our customers.

      What you'll do
      • Troubleshoot technical issues and own the issue escalation process through to Engineering
      • Assist Customers with questions and resolve issues through live chat support
      • Collaborate with the Customer Success Team in providing support to customers
      • Track and communicate customer feature requests to Product
      • Maintain the Rainforest QA Help Center and update documentation as needed
      • Assist our tester community with questions and issues as they arise
      • Assist our product operations by managing and reviewing test case creation for customers

      What we're looking for
      • Bachelor's Degree or equivalent
      • Support experience in a B2B software or tech company
      • Strong organizational skills with attention to detail
      • Excellent written and oral communication skills in English
      • Experience gathering metrics and analyzing data
      • Ability to work both independently as well as in a team environment
      • Skill in coordinating conversations and customer solutions with different teams (Product, Engineering, Customer Success, etc.)
      • 1+ years of working in Customer Support in a fast-paced tech environment


      Bonus points for
      • Start-up experience
      • Familiarity or interest in product development, engineering, and QA processes (how software is built!)
      • Experience with Intercom, Zendesk, JIRA, Domo, LogDNA (or similar applications)
      • Experience in writing, maintaining, and organizing Help Center documentation
      • Interest in the Software Development Lifecycle, CI/CD processes



      How we'll reward you
      • Competitive compensation and stock options
      • 100% Medical, dental, and vision insurance covered (75% for dependents)
      • Voluntary 401k program
      • Weekly lunch stipend
      • Subsidized commuter benefits
      • Unlimited Vacation
      • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
      • We are a remote first company!
      OUR COMMITMENT TO DIVERSITY AND INCLUSION

      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
    See 3 more Customer Support / Customer Success jobs
  • Design (2)

    • 3 weeks ago

      Postscript is building the world’s greatest remote organization by modernizing how brands communicate with consumers. We’ve created a best-in-class SMS marketing tool used by thousands of happy ecommerce stores. Backed by Y Combinator and Accomplice VC, Postscript is growing fast and looking for remarkable people to help scale the company.

      We’re looking for a Senior Product Designer to help us in pushing our user experience to the next level. You’ll be involved in every aspect of the product development process, from prototyping the product experience, pairing with engineering during development, creating pixel-perfect designs, and working with customers to understand gaps in the user experience. You will have tremendous responsibility over the vision, design, and functionality of the Postscript product.

      In this role, you will utilize your full range of product design, interaction design, and visual design skills. Perhaps even more importantly, as the first product designer on our team you will establish and lead our product design culture and processes. You will have a significant influence on our product and team that will translate to lasting impact for our customers.

      Primary Duties

      • Design for Postscript’s core product experience across our web application, our customers’ store fronts, and other platforms
      • Take broad, conceptual ideas and translate them into something useful and valuable for our rapidly growing customer base
      • Design and communicate your vision to the team using mock-ups, documentation, and prototypes
      • Advocate for consistently great user experience across our platform by representing our users in product strategy and roadmap discussions
      • Help grow the product design team by actively partaking in hiring and mentoring responsibilities
      • Give, solicit, and take feedback from other designers and engineers to grow individually and raise the bar for excellence in the Postscript team
      • Understand and own success metrics for relevant product areas
      • Participate and shape the design team’s culture by helping define best practices and standardizing processes

      Requirements

      • 5+ years of experience building and shipping world-class products across various platforms
      • A portfolio of design projects that shows a deep understanding of design process and strong craft skills
      • Experience working closely with product engineering teams
      • Experience building processes around rapid design iteration and design collaboration
      • Previous experience working in an early-stage software startup
      • A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems
      • Experience with modern design tools

      What we’ll love about you

      • You love early stage companies and being responsible for owning and improving a new, fast-growing product and user experience
      • You’re excited to work a fully-remote team
      • You have strong communication skills and the ability to articulate your design decisions and how they relate to the problem you’re solving
      • You have a keen sense of how to prioritize your projects and time
      • You have deep empathy for users and a passion for solving their problems
      • You passionate about mentorship for junior designers
      • You’re nice–no room for jerks on this team

      What you’ll love about us

      • Happy customers who want our product and happy team members who love our company
      • Opportunity to join a rocket ship in its early stages
      • Growth - we empower our people then get out of their way
      • Fun - we're passionate and enjoy what we do
      • Transparency - we’re open about the state of the business and value feedback loops at every level
      • Empathy - we care about our employees and our customers - no room for jerks
      • Remote culture - work from home (or wherever)
      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
    • 1 month ago

      Overview

      Our rapidly scaling medical education technology company is seeking a Senior Product Designer to join our Product Team. In this role, you will be working with the Director of Product and Creative Director to design and deliver the best user learning experience to our learners.

      About Osmosis

      Our mission is to “Empower the world’s clinicians & caregivers with the best learning experience possible.” To this end, we have an audience of more than a million current & future clinicians as well as patients and family members. Our members of the Osmosis learning platform and video library use the product to learn efficiently & excel in classes, board exams, and in the clinic. 

      We are a team of creative, approachable, and driven entrepreneurs, researchers, and clinicians who are passionate about improving healthcare and education. At Osmosis, we collaborate remotely and value highly-motivated problem solvers who manage their time efficiently, communicate earnestly, work effectively, and understand the importance of life-work balance.  We do everything we can to make sure our teammates are successful personally and professionally.

      About the Role

      As a Senior Product Designer, you will be a member of the Product team and coordinate within and across teams including customer success, marketing, and content teams to ensure that our learners receive the best learning experience possible by visualizing our backlog and roadmap. The ideal candidate will have a strong visual portfolio with demonstrated ability to perform user research, gather requirements, analyze and communicate findings, and to turn requirements into wireframes and prototypes applying best practices for usability, design systems, and information architecture. 

      Key Responsibilities 

      The responsibilities for this role include, but are not limited to, the following:

      • Help define and improve the interface and learning experience on the Osmosis platform

      • Create deliverables (journey map, wireframes, mockups, prototypes, etc.) and execute high fidelity design 

      • Perform user research to solicit feedback by recruiting users to meet for design sessions, test beta products, usability tests, and complete surveys

      • Share findings with our team and explain how that will affect your design decisions

      • Stay informed on the latest UI/UX techniques, tools, and patterns and integrate best practices into design projects

      • Work with developers to iterate on and refine the current user experience

      • Assist the Creative Director with the creation and maintenance of UX documentation

      • QA test product features when needed

      Qualifications

      • 5+ years of design experience on a successful product team, preferably at an education organization

      • Portfolio of visually pleasing, intuitive, and efficient user experiences 

      • Demonstrable experience defining the “why” and “how” of a project with inquisitive and design thinking mindset

      • Proven ability to balance the needs of users with the needs of an organization

      • Demonstrable experience analyzing user feedback in both qualitative quantitative formats: user research, a/b tests and other data driven methodologies

      • Ability to gather and create requirements for creative new user flows 

      • Ability to create information architecture changes to improve user experience.

      • Familiarity with tools like Figma and a willingness to learn new tools and softwares 

      Preferred Attributes:



      • Studious. A keen interest in and deep understanding of web and mobile technology, particularly pertaining to an understanding of designing for learning experiences.

      • Negentropic. You bring order to everything you touch and have a keen attention to detail

      • Punctual. You deliver projects on time, and are able to prioritize high impact design input.

      • Communication Wizard. You can talk with learners, developers, and other team members to understand their needs, collaborate and find solutions. You can write the copy for designs. 

      • Lifelong learner. You are actively consuming content (podcasts, blogs, books, etc) and applying these learnings in your work to make sure you are as effective as possible. 

      • Value Oriented. You share our values, and demonstrate those values in your daily work.

      • Critical. You welcome feedback on your work and you thrive in environments where critical feedback is common.


      This position is full time and remote. The ideal candidate will be based in North America.


      Osmosis is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.


      To apply, please submit the following to [email protected]



      • Resume

      • Portfolio: because this role requires UX design and user research skills, portfolios will only be considered if they include descriptions of projects and/or case studies

      • Submission of an Osmosis "Spread Joy" e-card.  At Osmosis we are working to develop the most caring people, and to this end have created the www.osmosis.org/spreadjoy tool. Please visit this page, create an Osmosis account, and send an e-card to someone and let us know what you thought of the experience.


      Incomplete applications will not be considered.

  • Marketing / Sales (2)

    • Workstream (www.workstream.is) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more.

      We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Basis Set Ventures, Valar Ventures, ex-Googler Fund, Peterson Ventures, Joe Montana, CEO of Zoom, CEO of Logitech, COO of Yelp, Chairman of JetBlue, CMO Hubspot, and more. Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

      Position overview

      We are looking for a data analyst to join our fast growing team, working alongside the founders. Ideally, you are passionate, detail-oriented, an excellent communicator, independent thinker and incredibly intelligent.

      The Nitty-gritty Details

      • Company: Workstream

      • Website: https://www.workstream.is

      • Location: Remote

      • Position: Data Analyst

      • Position type: Full-time

      • Reporting to: Co-founder & chief product officer

      Opportunities to Progress in Career

      Workstream is a San Francisco based, rapidly growing, seed-stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~20 full timers + a few part timers with strong passion to make hiring easier and faster. We hope you will bring the same energy and share with the team.

      We are looking for someone that can grow with our team over time. You will start as a Data Analyst, but it won’t be any ordinary analyst. You will get plenty of exposure to the leadership team (think weekly), reporting directly to one of the founders. You will also get to work closely with our engineering team to build and maintain our data warehouse and data infrastructure, in addition to answering business questions.

      You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.

      Watch this video of Lei (co-founder / chief product officer) describing this role.

      https://youtu.be/-H2DLct5Dj8

      Responsibilities

      - You will be responsible for creating and maintaining company KPI dashboards so everyone across the company can monitor our performance (we are transparent and data-driven), and team leads can make informed decisions. This means writing a LOT of SQL -- and making sure the data is accurate and reliable.

      - Then, you will explain those metrics to leadership and each team, making sure they understand the ins-and-outs of the data. As a data analyst, you know that there are caveats behind every single chart; it’s your job to make sure that your audience understands it too when they make business-critical decisions. This may come in 1:1 meetings, team meetings, or deep dive sessions.

      - You will also be called on and counted on for supporting ad hoc requests from the leadership, and to help with preparing board decks. These may happen last-minutely and urgently, and you’ll be expected to act quick, without compromising quality.

      - To do all of these, we need a solid foundation of data warehouse and architecture. Together with your manager, you will build and maintain our data warehouse and architecture. That means working with engineering to integrate new data sources (as our teams adopt new internal tools). It also means creating and maintaining clear documentation on data flow, schema, and naming convention.

      - You are at the frontline at fostering a data-driven culture across the company. Champion for single source of truth (SSOT), and champion for understanding and using data the right way.

      - Lastly, train and guide other teammates (sales ops, customer success ops, etc.) on how they can best use data to guide their own work.

      Skill sets and requirements

      - You resonate with our company values. Culture fit is a must have for us, and hopefully these will resonate with you! https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/edit

      - You are humble, hungry, disciplined, and curious.

      - You have 3+ years experience in data analytics for SaaS businesses.

      - You understand SaaS, B2B, and startup metrics very well.

      - SQL ninja – excellent SQL skills, able to create charts/reports/dashboards in minutes.

      - Fundamental understanding of relational databases.

      - Fluent with data visualisation/business intelligence tools such as Mode, Periscope, Looker.

      - Fluent with Google Sheets and (to a lesser extent) Excel.

      - Experience working with large and complex datasets.

      - Comfortable communicating technical concepts to high level stakeholders.

      - Ability to work autonomously in a dynamic environment.

      - You are an excellent written and verbal communicator.

      - You have fantastic problem-solving abilities, analytical horsepower, an attention to detail, and a willingness to do whatever it takes to get things done.

      - Self-directed learner who requires little oversight.

      Nice to have:

      - You have worked remotely before.

      - You have an engineering / devops background and can maintain our data infrastructure.

    • 1 month ago
      We’re looking for an Account Executive to drive sales for our PaaS Solution, Aptible Deploy.

      This is a unique opportunity to be a high-impact, early member of the Aptible Team. Reporting directly to our VP of Sales, you will be responsible for navigating prospects through a well-orchestrated sales process to achieve a revenue goal.

      About Aptible

      Our Vision

      We see a future where it’s easy to bring a great idea into the world using the internet, while respecting data security and privacy. The next generation of businesses will design security and privacy into their operating processes. If every business is going to be a software business, every business will need to be a security business.

      We’re working to make information security a core competency of every startup. We envision a world in which startups have access to great information security, are empowered to focus on their businesses instead of on compliance, can scale faster and more efficiently, and are confident that they're creating quality products.

      Our Values

      Commitment to the Team
      We're passionate about building a diverse team of talented people who accomplish great things together, regardless of where they are. We talk a lot about the science of high-performing teams and how to make Aptible the best environment to support that kind of team. If you love the mutual support and camaraderie of a strong team that wins together, we want to hear from you.

      Commitment to Each Other
      We commit to each other as individuals, one on one. We measure our commitments carefully and hold each other accountable, which means we’re able to deliver more for our colleagues and customers in the long run. We set only a few very clear, ambitious goals as a company each quarter, and talk about them constantly to reinforce focus. We make time to recognize, praise, and reward those who consistently deliver on their promises.

      Commitment to The Mission
      Startups are hard, and we expect challenges and missteps. We love winning, but most of all, we value getting back up and getting better at what we do. We are deeply motivated to build trust on the internet by empowering teams, and we respect grit and perseverance in furtherance of that mission.

      Growth Over Perfection
      We fail often and early, and learn from it. We talk about improving constantly. We praise those who give feedback early and often. We put effort into being good at giving feedback: When we give feedback, we make each other feel big, not small. This helps create an environment where we can take reasonable risks, which in turn helps us make decisions quickly and learn fast. We expect managers to delegate a lot, and acknowledge that delegation means sometimes letting someone make what you think is the wrong decision.

      Teaching as Learning
      We are a team of learners. We value and respect teaching as the best way to learn, and make time to share information openly. We set explicit goals around training, and devote resources to developing and improving our internal training. We praise those who share knowledge in public — by asking and answering questions in team chat, writing documentation, and writing for our customers.

      Taking Responsibility Over Giving Responsibility
      Identifying problems is a good start, but we love solving them more. We think and talk a lot about how we can improve, and work hard at it. We value and reward those who take initiative. We don't like meetings where we only talk about problems.

      Asking Why
      We ask “why?” a lot in order to understand root causes. Asking why helps us cultivate focus and make high-quality decisions quickly. We don't attribute mistakes to human error. We view them as a starting point for an inquiry, not the end.

      Your Impact
      • You'll be the first dedicated Account Executive for Aptible Deploy, driving new business for a product that has demonstrated solid revenue growth and market resonance.
      • You’ll be an individual contributor focusing on generating new business, driving an effective sales process to hit and exceed your quarterly goals.
      • You'll help us establish deeper relationships with existing Deploy Customers, creating a cadence to check in with them.
      • You’ll leverage your own prospecting skills to supplement the lead flow provided by a growing, dedicated team of Sales Development Representatives.
      • You'll work with our Demand Generation Team to grow our pipeline through Paid and SEO.
      Your Strengths
      • SaaS Sales Experience: You have 5+ Years of experience in a closing role selling technical solutions, with a track record of hitting and exceeding your quota. Bonus: You have PaaS and/or IaaS Sales Experience.
      • Sales Engineering or Software Engineering Experience: You have experience as a Sales Engineering and/or Software Engineer.
      • Verbal and Written Communication Skills: You can navigate complex deal cycles that require engaging Senior Leaders. You enjoy interacting with people via phone/email to articulate ideas and gain their trust, and have experience drafting clear communications that demonstrate attention to detail.
      • Work Ethic: You have a track record of personal accountability, and a high standard of integrity and professionalism. You’ve demonstrated resilience and a desire to succeed in the face of new and/or unforeseen challenges.
      Our Benefits
      • Work from Anywhere: Enjoy the flexibility of working from home, a local co-working space, or your favorite coffee shop.
      • Open Vacation Policy: We encourage you to take the time you need, when you need it — for any holiday or matter of personal importance.
      • Paid Parental Leave: We offer job-protected Paid Time Off — 12 Weeks, Fully Paid — for all parents to bond with a newly born, adopted, or fostered child.
      • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Aptible.
      • Hardware & Software: We help you create your ideal office setup and provide any software you’ll need.
      • Company Travel: We come together in-person at least two to three times per year, in locations around the globe.
      Our Commitment to Diversity and Inclusion
      We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
  • Product (18)

    • What We’re Building

      After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

      We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

      The Team You’re Joining

      75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

      Product Management at Routable

      You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

      It’s a unique opportunity to influence how to build an amazing product that customers love.

      🔍Key Areas of Focus

      • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

      • Obtain comprehensive product knowledge

      • Develop a deep understanding around our business goals and how they correlate to our product roadmap

      • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

      • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

      • Own our product requirement documentation, keeping it comprehensive and up-to-date

      • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

      • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

      • Be a true champion of accurately scoping work

      🕵️‍♀️Who we’re looking for:

      • You love to build systems, processes and tools

      • You enjoy collaborating with teams across the organization

      • You love to support others, ultimately wanting the team to thrive

      • You are a quick learner, and hungry for product mastery

      • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

      💻Need to have:

      • 3+ years experience as a Product Manager

      • 3+ years experience working with JIRA, or other product management tools

      • 3+ years experience analyzing product metrics, funnels and making data driven decisions

      • Experience with managing remote software development teams

      • An analytical mind and strong quantitative skills

      • Ability to thrive in an autonomous environment, and manage projects through to delivery

      • Strong product development lifecycle understanding

      • Strong people and project management skills

      • Empathy and the ability to connect with others on many levels

      • Sound business intuition and solid technical judgement in project planning and decision making

      • High oral and written communication proficiency

      • You’ve contributed code and/or design to a live product that serviced thousands of users

      ➕Nice to have:

      • Experience managing SaaS product development

      • Experience with financial products or services

      • You know how to code

    • 2 days ago

      About Knucklepuck

      As a forward-thinking digital agency, we are a creative team of marketers, developers, data crunchers, writers, and strategists. Focused on measurable outcomes, we understand that we are only successful in ourselves if we grow our clients’ businesses.

      More than the sum of our parts, Knucklepuck leverages the diverse skills of our talented crew to become an extension of our clients’ teams. It’s this collaboration that gives us the energy to do amazing work.

      We are looking for a self-starter who is passionate about bridging the gap between client and web develop teams. In exchange for your insatiable curiosity and Product/Project Management experience, we offer the opportunity to make a meaningful impact on our business and our clients’ businesses, to hone your technical skills, and to reap the rewards of a job well done. 

      If you are customer-focused, embrace challenges head-on, and appreciate working for a company that provides the support you need to grow and excel, then this is your opportunity. Join the Knucklepuck team to pursue your passions and realize your goals.

      About this position

      The ideal candidate will be the glue and bridge-the-gap between Knucklepuck’s clients and the web development team.  In this role, you will ensure that client deliverables are being met on time, with precision, and that the Knucklepuck team has a well-defined pathway to meet the client’s expectations.  You understand the nuts and bolts of WordPress and utilize your skill set to create detailed, easy to read & follow technical documentation.

      To succeed in this role you must have:

      • At least 3 years experience in a similar website product/project management role, particularly at an agency specializing in custom WordPress development 

      • Deep understanding of WordPress (custom post types, taxonomies, posts, pages, widgets, navigation, users, etc.) 

      • Experience with design and front-end principles and tools (knowledge of HTML, CSS, and Javascript a plus) 

      • Understanding of API’s and integration between WordPress and third-party platforms. 

      • Comfortable working in an entrepreneurial, fast-paced environment where strategies or priorities can quickly shift as business needs warrant. 

      • Must be exceptionally organized, highly detail-oriented and have strong communication skills.

      Your primary responsibilities will include:

      • Ability to manage multiple, simultaneous web development projects and keep them on time and on budget. 

      • Proven ability to participate in discovery meetings to assess website requirements 

      • Proven ability to break down and document tasks for templates/functionality, including the design, front-end development, and backend development phases. 

      • Coordinate with team members on scheduling using our PM software (Wrike) 

      • Serve as the primary liaison between the web development team and the client 

      • Coordinate recurring status meetings with stakeholders

      • Conduct Quality Assurance testing of development phases, comparing with documented requirements to ensure accurate implementation against those requirements. 

      • Potential for travel

      What we’ll offer you in exchange:

      • Non-traditional benefits; contributions toward a competitive medical plan; the option to purchase additional benefits at reasonable rates such as dental and vision

      • Flexible work hours;

      • 15 days PTO

      • 401k matching

      • Culture Bonus

      • A Remote first culture; headquarters time zone is EST 

      • Fun stuff like: snacks, beer fridge, monthly company social events, beanbag chairs, the occasional Nerf gun battle, birthday celebrations (Let's celebrate You!) Lunch & Learn lectures

      • Startup business mentality: personal growth potential, career advancement and making an exponential impact on the company growth

    • 1 week ago

      Last Call Media is looking for a Producer / Product Owner to join our team! 


      The Role

      Producers at Last Call are cross-functional leaders on our agile digital product development teams who play a key role in our ability to deliver the right products for our clients and their customers. Equipped with business and strategic intuition, Producers collaborate with both clients and our team to establish alignment on a shared vision, goals, and a product roadmap that inspires the team and guides the delivery of a working value-added product. 


      Last Call Media is a fully distributed company so you can work from anywhere, but we ask that you be able to commit to at least 5 hours of overlap with New York time (ET), Monday through Friday. 


      What you’ll do:

      • Confidently collaborate with clients and internal team members to build products from existing ideas and create and pitch new ideas based on data, customer feedback, and industry experience. 

      • Lead an iterative product development approach that includes creative and technical members, focusing on delivering value regularly through considered and deliberate prioritization. 

      • Create and maintain product roadmaps, feature backlogs and product documentation, and user stories.

      • Take an active role in the sales cycle for new clients and participate in the creation of proposals in response to RFPs/RFIs.

      • Participate in team and company retrospectives to help define and refine working agreements and processes to help us work more effectively together as a team. 

      • Expand relationships with existing customers


      What you’ll bring:

      • A proven track record of leading the delivery of digital products and services that delight customers.

      • 3+ years of similar experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements.

      • A unique blend of business and technical savviness, a big-picture vision, and the drive to work with others to make that vision a reality through your persuasive written and verbal communication skills.

        Experience with large-scale open source web technologies (such as Drupal, WordPress, and React). 

      • Experience and/or a desire to work remotely.

      • The ability to travel for conferences, client visits, or workshops, ~10% travel.

      • Ability to work efficiently, sometimes under tight deadlines


      It’d be nice if you also had: 

      • Experience building products and services for all users, regardless of ability, backed by knowledge of accessibility standards (Section 508 Refresh/WCAG 2.0 A and AA). 

      • Familiarity with other popular web development technologies, third party applications and platforms.

      • Experience or an interest in sharing your knowledge and experience at industry conferences 

      • Familiarity with Atlassian tools, such as Jira and Confluence.


      All of us at LCM pride ourselves on being:

      • Able to empathize, which helps us understand the need of the client, the customer, the product, and the team at LCM. 

      • Highly communicative

      • Able to work independently 

      • Comfortable asking for help

      • Experienced with communicating directly with clients

      • Eager and motivated to learn new concepts

      • A team player in a collaborative environment 

      • A fast learner

      Salary range: 

      $60,000-90,000 USD


      Application Process

      Applicants should submit through the careers section a current resume and cover letter that includes links to a few digital products you completed recently and an answer to the following question: In 3-5 sentences please share a little about what, in your opinion, the biggest challenges are working at an all remote company. If you haven’t worked for an all remote company, please try and answer the question anyway! Lastly, while resumes and interviews are a great way to learn more about you, all candidates should be prepared to complete a brief hypothetical virtual recruitment exercise and submit reference(s) upon request. 

      To apply visit: https://lastcallmedia.com/careers


      This position is compensated at a salary commensurate with skill and experience, with comprehensive benefits including an annual professional development budget, and varied, engaging work for enterprise-level clients. If this position already sounds like you or sounds like where you're headed, please reach out! Applicants should submit a current resume and cover letter through the careers section and should be prepared to submit a code sample(s) and reference(s) upon request.

    • Company Overview

      At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members.  

      About the role

      We are looking for a Product Manager to join our mission of changing the way the web is built. This position will specialize in building a world-class payments experience that meets or exceeds the bar of our Netlify developer experience. This is a very high impact role. The position requires working across the engineering, support, marketing, and sales organizations for ultimate success.

      You'll drive the vision and implementation of our payments roadmap. This includes enabling our developers to quickly iterate and build on our current system, assessing and implementing payment providers, and presenting an easy to use and transparent user experience for purchasing and removing our products.

      What are we looking for

      You are the kind of product manager who takes the time to think about a problem holistically to uncover the root cause or opportunity. You revel in getting into the details and leading your projects all the way across the finish line. You're relentless in prioritizing what's critical to the success of the product and care about ensuring we deliver the best customer experience to meet our business goals. You understand the big picture but can live and thrive in the details of what we need for success right now.

      You've implemented or improved a great payments experience for internal stakeholders and end-users alike for a SaaS product. You're familiar with the needs of customers and have experience working with a sales org to find, understand, and implement new opportunities.

      Responsibilities:
      • Define products and features, own the roadmap and KPIs.
      • Coordinate product releases with engineering, marketing, support, and sales.
      • Work directly with design, engineering, documentation, and other stakeholders to test and build exceptional products.
      • Work directly with product, sales, and marketing to define and deliver new product SKUs, transparent billing, and a full self-service offering to our customers.
      • Help devise and influence our overall product and business strategy.
      • Communicate progress, issues, and successes with the rest of the organization.
      Desirable Qualifications:
      • 3+ years of product management experience.
      • 3+ years of experience with related technology.
      • Solid understanding of the web development or IaaS/SaaS space.
      • Solid understanding of payments and billing technology and compliance.
      About the team

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed!

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying
      Not sure you meet 100% of our qualifications? Please apply anyway! When we receive your complete application with the items above, we’ll get back to you about next steps.
       
      With your application, please include:
      - A thoughtful cover letter explaining why you’d like to work at Netlify.
      - A resume or short listing of job history.  (A link to a LinkedIn profile would be fine.)

    • This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools. Specifically, building out our lovable support for the complete DevOps lifecycle in our Verify stage including continuous integration, performance and system testing.
       
      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe validating your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for continuous integration. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page and the product handbook to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
      • Take an active role in defining the future
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • Experience in product management
      • Strong understanding of Git and Git workflows
      • Knowledge of the operations tool space
      • Strong technically: you understand how software is built, packaged, deployed and operated
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of CI/CD, DevOps and cloud-native application architectures, deployment and operations
      • Understanding of deployment infrastructure, container technologies, and APM tools
      • Bonus points: Significant experience building scalable operational tools
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Candidates will then be invited to schedule a Deep Dive interview with a Product Manager
        • Candidates will then be invited to schedule an interview with an Engineering Manager
        • Candidates will then be invited to schedule an interview with our Director of Product
        • Candidates will be invited to schedule an interview with our Vice President of Product

      The compensation calculator for this role can be found here

      Remote-AUS
    • The Associate Product Manager works closely with Product Manager to execute the product vision, strategy and roadmap.

      Responsibilities

      • Has primary responsibility for QA testing on bugs and features.
      • Creates documentation for new features.
      • Works with Product Manager to prioritize and manage the feature backlog.
      • Gathers requirements, writes user stories and acceptance criteria.
      • Facilitates customer user group meetings.
      • Synthesizes outputs of product brainstorms and incoming customer feedback.
      • Provides new ideas and concepts that contribute to enhanced customer experience, expand product capabilities and set us apart from our competition.
      • Use a broad range of tools and techniques to extract insights from current trends
      • Monitors, measures and reports on key business metrics to identify areas for improvement
      • Visit customers and attend industry events

      Requirements

      Skills and Experience (Required):

      • Excellent interpersonal skills; highly invested in developing strong relationships both with customers and colleagues.
      • Proactive and sensitive to customer needs.
      • Strong communication skills, both spoken and written.
      • Self-starter, willing to learn and work quickly and independently.
      • Experience with the agile product development lifecycle
      • The ability to multi-task effectively in a fast-paced environment.
      • Comfortable working remotely as part of a fully remote team.

      Skills and Experience (Desirable):

      • Domain expertise in research administration, research compliance, or related field
      • 1-3 years of experience implementing or supporting an enterprise-class system at an institution of higher education or similar institution.

      Benefits

      About the Company

      Kuali builds open source higher ed solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 170 customers and 100 employees. Kuali is committed to open source software development. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      If you’re looking to make your fortune off a quick flip with no business model, you’d be happier someplace else.

    • 2 weeks ago

      What We’re Building

      After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

      We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

      The Team You’re Joining

      75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

      Product Management at Routable

      You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

      It’s a unique opportunity to influence how to build an amazing product that customers love.

      Key Areas of Focus

      • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

      • Obtain comprehensive product knowledge

      • Develop a deep understanding around our business goals and how they correlate to our product roadmap

      • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

      • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

      • Own our product requirement documentation, keeping it comprehensive and up-to-date

      • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

      • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

      • Be a true champion of accurately scoping work

      Who we’re looking for:

      • You love to build systems, processes and tools

      • You enjoy collaborating with teams across the organization

      • You love to support others, ultimately wanting the team to thrive

      • You are a quick learner, and hungry for product mastery

      • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

      Need to have:

      • 3+ years experience as a Technical Product Manager

      • 3+ years experience working with JIRA, or other product management tools

      • 3+ years experience analyzing product metrics, funnels and making data driven decisions

      • Experience with managing remote software development teams

      • An analytical mind and strong quantitative skills

      • Ability to thrive in an autonomous environment, and manage projects through to delivery

      • Strong product development lifecycle understanding

      • Strong people and project management skills

      • Empathy and the ability to connect with others on many levels

      • Sound business intuition and solid technical judgement in project planning and decision making

      • High oral and written communication proficiency

      • You’ve contributed code and/or design to a live product that serviced thousands of users

      Nice to have:

      • Experience managing SaaS product development

      • Experience with financial products or services

      • You know how to code

    See 11 more Product jobs
  • All others (15)

    • Songspace (CT +/- 2 hours)
      4 days ago

      Songspace is seeking a Data Developer to join our team that is responsible for developing and managing the data tools, applications, models, processes, and workflows that support the efficient and automated management and provision of the company’s data across internal systems and customer products, the ingestion of multimedia files and metadata provided by our clients and 3rd parties, and the exchange of music data with our sister companies and business partners. This role will also analyze and validate data, cleanse and transform data, and create/run SQL queries to deliver information to various teams across the company.This position offers an opportunity to design, build, and manage mission critical data applications and products with an experienced and supportive team in an interesting and fun industry.

      Job Responsibilities

      • Work with data, technology, and operations teams to design, build, test, and implement an automated data ingestion, integration, and exchange platform, and supporting enterprise data model

      • Design, create, and improve software to monitor, audit, and test data processes, systems, and applications

      • Process the ingestion of music metadata and multimedia assets provided by music creator, publisher,and record label customers and partners within the timelines and specifications defined by the Client Services Team

      • Validate, transform, and cleanse data as required

      • Monitor content delivery processes and queues and troubleshoot/resolve issues and errors

      • Point of contact for technical data issues for the internal team

      • Proactively investigate, troubleshoot, and solve technical data issues, escalating unsolved issues to the appropriate team

      • Create and sponsor concepts and work with internal teams to develop new software and tools that will assist clients and/or internal stakeholders to automate and optimize data workflow and data accessibility

      • Work with the data and technology teams to plan, prioritize, and manage technical backlog of data deliverables

      • Perform custom SQL queries and run existing scripts and queries upon request

      • Create and Maintain scripts to automate daily tasks

      • Create and Maintain test data, and Perform/Test upgrades, code changes and bug fixes

      • Create and Maintain documentation of code, scripts, tools, applications, and processes

      • Train team members in use of internal data tools

      • Perform other job-related tasks as directed

      Requirements

      Required

      • Must possess strong written and verbal communication skills

      • Must possess strong analytical skills

      • Must be committed to executing high-quality deliverables within defined scope and schedule

      • Must be self-driven, proactive, and open to new ideas in problem solving

      • Must be comfortable working independently and collaboratively with small, distributed teams

      • Must be curious and invest time to develop and expand knowledge and proficiencies for self and others

      Preferred

      • Experience with MySQL is preferred

      • Experience with *nix CLI and shell scripting is preferred

      • Experience with git is preferred

      • Experience with designing, developing, and using custom ETL code and processes is preferred

      • Experience creating, implementing, and using REST APIs is preferred

      • Experience with music data, music data standards (DDEX, CWR, ID3) is a plus

      • Experience with multimedia management software/tools and multimedia pipelines is a plus

      • Experience with music production, audio processing, and audio codices (.mp3, FLAC, WAV) is a plus

      • Experience with provisioning and supporting AWS data implementations (S3, EC2, RDS, Lambda,

      • Redshift, etc.) is a plus

      • Experience as a tech support/account manager or client-facing project manager is a plus

    • Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

      Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

      We’re building a more trustworthy Internet. Come join us.

      Senior Technical Program Manager - Edge Engineering

      Fastly is looking for a Senior Technical Program Manager to work with our Edge Engineering teams to drive execution of workloads passionate about increasing availability, performance, and efficiency of Fastly’s network. You will be responsible for helping teams develop and improve their processes for change management, coordination, planning, and implementation, for Fastly, daily. This position reports to our Senior Technical Program Manager, Engineering and partners with the Senior Director, Edge Engineering.

      You’ll be a leader and facilitator at Fastly. You will have all of engineering on your side in the constant work of making our network, systems, and internal infrastructure more powerful, lower cost, and more useful to our customers. You will be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the Edge Engineering teams are firing on all cylinders. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

      This is a role which has an impact on a large number of human lives, you’ll be helping make the internet a better place. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

      What will you do?

      • Participate in regular planning, helping teams remove blockers, handle dependencies and resolve prioritization conflicts.
      • Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
      • Ensure timely updates on Key Performance Indicators from teams, report on current vulnerabilities and problem backlogs, and progress therein.
      • Partner with Engineering, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
      • Participate in executing on roadmaps for architectural and process changes 
      • Instill discipline and consistency within the Edge Engineering teams in terms of operational methodologies and documentation.

      Who will you work with?

      • Kernel, Edge Systems and Network Optimization leadership
      • Operations and infrastructure teams
      • Reliability engineering teams
      • Application software development teams
      • Network engineering
      • Infrastructure/datacenter operations team
      • Security team
      What we’re looking for:
      • Significant experience with issue and project tracking systems, such as Jira, Confluence, Smartsheet and Zendesk.
      • A strong action bias, preference for execution and incremental improvements.
      • Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
      • Passionate about growing the efficiency and stability of our Edge platform, up to scales of thousands of components and tens of systems.
      • Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously as necessary
      • A shown collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance
      • Focus on the business needs and infrastructure reliability first and foremost.
      • Experience as a technical program manager in infrastructure, cloud or SaaS environments.
      • Some operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services
      • Experience with any of hardware-centered, network-centered, or kernel-centered programs a plus
      • Ability to integrate experiences and training to learn new technological paradigms.
      • Strong analytical and interpersonal skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
      • Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
      • Focus on results and outcome, not just process.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

    • 1 week ago
      Truveris is a digital health company that partners with employers, brokers, and pharmaceutical companies to dramatically improve people’s ability to afford and access prescription drugs. With expertise and technology solutions that span across the prescription drug ecosystem, we deliver the outcomes people and businesses need to thrive.

      We are on a mission to transform the pharmaceutical industry and are backed by leading venture capital firms including Canaan Partners, First Round, New Atlantic Ventures, New Leaf Venture Partners, Tribeca Venture Partners and McKesson Ventures. In 2018, Truveris was ranked as one of the fastest growing technology companies in the U.S. by Deloitte, Crain's, and Inc.

      The Senior Data Architect will be primarily responsible for the design and governance of the Truveris data model. The Senior Data Architect will work with business leaders, analysts, and engineering to surface data model needs.  The ideal candidate will have both the business acumen and technical prowess required to complete the following: surface data model needs from business leaders, analytics, and engineering; create a data model that meets current needs and is extensible as new requirements are identified; execute on that model to help achieve the company’s overarching business objectives.

      RESPONSIBILITIES
      • Develop and maintain a comprehensive data architecture for the Truveris Unified Data Platform (UDP)
      • Work with business stakeholders to identify critical data and data use cases across the organization
      • Develop and revise conceptual, logical, and physical data models including entities and attributes and their inter-relationships and dependencies
      • Integrate disparate data models across the company into one enterprise-wide Unified Data Platform design

      • Develop database design and architecture documentation
      • Work with the Director of Data Integration to create documentation and/or the requirements for a documentation system that covers data lineage, data definitions, and metadata for business-critical data domains
      • Create and maintain data flow diagrams
      • Surface inconsistencies in data definitions so that they can be reconciled

      • Work with the Director of Data Integration to develop and revise the data governance framework

      • Partner with engineering and security/compliance to ensure compliance with data security and privacy policies and procedures 

      • Design data model components to support data transformation and results of analytic algorithms
      • Build a deep understanding of the data and analytic landscape at Truveris including data sources, data/analytic assets, and products
      • Understand business rules that govern how data is transformed, integrated, and used by the organization’s products
      • Design data models to support the results of data transformations and analytic algorithms
      • Make recommendations on what should be supported in the UDP versus in the BI products to create performant products that encourage reuse of analytics
      • Drive culture of standardization in data transformation and analytic logic

      • Optimize data model for scale and performance

      QUALIFICATIONS
      • Bachelor's degree in computer science, computer information system or other data related field
      • 5+ years of work experience as a Data Modeler/Data Architect; deep proficiency in data modeling and data management principles
      • 3+ years of work experience in healthcare (payer, care provider, data analytics, PBM) 
      • Experience with PBM data and the PBM industry strongly preferred
      • Experience with claims and eligibility data strongly preferred
      • Experience with health industry integration technologies such as Mirth, Orion Rhapsody, eGate a plus
      • Standards experience with C-CDAXML V3, HL7, IHE profiles a plus
      • Understanding of SDLC and Agile methodologies, experience with Scaled Agile Framework is a plus

      KNOWLEDGE/SKILLS
      • Ability to work with business, operations, and engineering stake holders
      • Hands-on experience with data modeling tools
      • Experience with Jaspersoft/Talend ETL
      • Experience with AWS services such as S3, EMR, EC2, and Amazon RedShift strongly preferred
      • Experience with ETL development, including data migrations, integrations, and analytic transformations
      • Ability to manage multiple responsibilities simultaneously
      • Excellent communications and documentation skills; ability to work on a collaborative team
    • PSPDFkit (6 hs +/- UTC)
      2 weeks ago

      Job Description

      We’re looking to hire a Technical Writer to join our team working on PSPDFKit. Our framework is used in countless different settings, from meeting rooms to factory plants and airplanes, which brings unique challenges and requires great documentation and developer support.

      You will gain a lot of experience working on and around a huge, interesting projects.

      You Will…

      • Write great documentation and improve existing one.

      • Write technical blog posts.

      • Write support answers.

      • Learn how a large project and codebase is organized.

      • Spend time to get things “right”, not to hack something up quick.

      • Collaborate daily with the whole team (Android, iOS, Core, Support, Backend, Design) using Slack, GitHub and Google Hangouts.

      Our Ideal Candidate

      • Is located somewhere that’s 6 hours +/- of the UTC timezone.

      • Has good communication skills and understands the importance of team cohesion.

      • Is self-motivated and curious about new technologies.

      • Has a creative approach to problem solving.

      • Is interested in new challenges.

      • Has basic understanding about iOS, Android, Linux and Windows.

      • Has some experience in Objective-C, Swift, Java, Kotlin, C and/or C++.

      • Is rigorous, methodical and thorough.

      • Enjoys breaking things 😄

      What You Get

      • Room for personal and professional development.

      • A motivated team and a thriving work culture.

      • Numerous planned company events throughout the year.

      • The freedom to set up your ideal work environment.

      • Flexible working hours and vacation policy.

      You Should Include These In Your Application

      • A writeup explaining who you are as a programmer. Sample questions you might want to address: How’d you get started? What projects have you enjoyed working on? Which have you disliked? What motivates you? What surprising things have you learned about yourself since starting to program?

      • Links to online profiles you use (Github, Twitter, etc).

      • A description of your work history (whether as a resume, LinkedIn profile, or prose).

      PSPDFKit is an equal opportunity employer with people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skillsets, and perspectives, and to providing our employees with a work environment free of harassment.

      We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical​​​ condition, sexual orientation, gender identity or ​expression, or any other non-merit factor. We’d especially love to receive applications from individuals who are underrepresented in the tech industry.

    • This position is remote based.

      As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

      Responsibilities
      • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
      • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
      • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
      • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
      • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
      • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
      Requirements:
      • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
      • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
      • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
      • Ability to use GitLab
      • You share our values and work in accordance with those values.
      Desired Skills:
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an admin or developer
      • Experience with enterprise integration tools
      • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
      • Ability to collect, synthesize, and research complex issues and diverse information.
      • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
      Performance Indicators

      Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

      Learn more about Leadership at GitLab

       

      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
      • Selected candidates receive a short assessment from our Global Recruiters
      • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
      • Successful candidates will subsequently be made an offer via email

      Additional details about our process can be found on our hiring page.

      Compensation

      The compensation for this role can be found here.

      Remote-TAM
      Remote-ATL
    • About Kraken

      Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

      About the Role

      This role is fully remote.

      In this role you will work primarily with the Front End developers and own, drive, and improve the non-technical aspects of the Front End release cycle. You will also work with the Engineering and Product teams to help build, maintain, and track timelines, and coordinate around objectives. You should be familiar with agile and waterfall planning and comfortable with a combination approach. Overall, we are looking for someone with a methodical, analytical, and flexible approach to release and project management who will coordinate and collaborate within and without the Front End team to alleviate the non-technical burden of shipping well and often.

      What you'll do:
      • Own non-technical aspects of ongoing release process including coordination, documentation, and process improvement
      • Work with the Product Team to break up larger epics and stories into smaller consumable units of development
      • Work with the Product Team, Frontend team, other Engineering Teams, and major stakeholders to coordinate work and follow up on deliverables
      • Identify task blockers in advance
      • Manage project workflows, groom tickets and boards, and look for duplicates, invalid, or undefined tickets to help ensure everything in the queue is ready to be worked on
      • Develop road maps through accurate estimates based on Jira metrics you will collect and analyze
      • Maintain, coordinate, and communicate project timelines
      • Create executive dashboards and reports that would show the status of major projects, resource utilization, gaps and roadmap

      Who you are:
      • Minimum of 10+ years experience working as a project manager or similar role
      • Jira expert with two or more years experience with Kanban project management or light Scrum, and the openness to experiment with process
      • Spreadsheet expert (Google Sheets, Excel) comfortable with pivot tables and statistical analysis
      • Excellent communication skills and eagerness to ask questions and understand business and product objectives
      • The energy and patience to work in a rapidly growing industry, and the ability to recognize and pursue objectives independently
      • Superb organizational skills and an analytical view on maximizing productivity, with a focus on value and not getting caught up on process
      • Resilient determination to push projects through to completion, regardless of how often priorities and deadlines may shift with little notice


      Must haves:
      • Experience with Tableau, Looker, Metabase, or other BI tools
      • Experience managing projects in Jira, Trello, and Wrike
      • Must be comfortable working with simple command-line tools to export data from internal systems
      • Strong understanding of basic statistics
      • You have worked with software teams in the role of project manager – you know how to talk tech-lingo to engineers of various disciplines and understand what their jobs entail: the tasks, challenges, and costs of each position on a team are something you can appreciate


      Nice to haves:
      • Experience with scripting in Python, R, NodeJS or other statistical modeling languages
      • Understanding of advanced statistical hypothesis testing
      We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

      Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

      Learn more about us:
    • smallstep (North America)
      1 month ago

      Smallstep​ is building an open source identity authority plus toolchain - called ​step​ - that lets software teams securely connect and operate apps running across clouds, containers, serverless, and connected devices. We believe the only way to successfully secure cloud-native computing is to move past perimeter security using world-class PKI (certificates) and mutual TLS.

      Smallstep is a nimble deep-tech startup of seasoned experts In San Francisco. We are looking for a Developer Relations professional who can assist our community with implementations, trainings, and technical questions, As the first Developer Advocate at smallstep you’ll be responsible for driving awareness and participation in the smallstep open source community . This position is ideally in San Francisco but we encourage remote applicants.

      - You are great with people, especially engineers

      - You have strong knowledge of modern cloud architectures and popular development tools, platforms, and/or relevant frameworks

      - You feel comfortable walking users through new scenarios and technical implementations.

      - You are a documentation and content machine - comfortable speaking anywhere, at any time, to anyone.

      Technologies such as HTTPS/TLS, certificates (X.509), and OAuth are not foreign to you.

      - You have spent 2+ years working with developers.

      - You document everything and make it easy for others to find and take action against.

      - You want to join a tight-knit team

      - You love open source software and communities

      - You believe distributed systems deserve great security out-of-the-box

      - You want to be part of the paradigm shift to move past network perimeter security

      - You are collaborative, low-ego, and results-driven

      - You like making impactful contributions but also enjoy helping others do the same

      - You want to work with founders in a fast-growing startup with excellent investors

      - Interest or passion to evangelize through speaking & writing (nice to have)

      At smallstep, we work reasonable, flexible hours. We look for people who are thoughtful, can break down problems, and often work individually. You are trusted to work on your own and to ask for help when blocked. As an early stage startup, smallstep teams get the benefit of working across many areas and contributing directly to the success of the organization. smallstep is a two-year-old well-funded startup backed by Accel, boldstart.vc and upside partnership.

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