Remote crm Jobs in April 2020

27 Remote crm Jobs in April 2020

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    • 2 weeks ago

      Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

      Intro
      Why this Role?
      1. Sell a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.
      2. Help build the foundations of sales at vidIQ: As an early member of our business development team, you'll be instrumental in helping define our sales motion.
      3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
      4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
      5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.
      Company Mission

      We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

      Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

      We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

      The Product

      The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

      We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creators need to be successful. We're also know as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.

      About this Role
      So, what will you do at vidIQ in this Business Development role?
      • Handle inbound requests from prospective customers interested in upgrading their accounts and coaching
      • Reach out to prospects via our CRM, email, phone, and LinkedIn to educate them on our product/service
      • Experiment with different audiences, messaging, and channels to generate Enterprise opportunities
      • Qualify those prospects to determine whether or not they’re a good fit for vidIQ
      • Organize and take thorough notes on prospects in our CRM
      • Learn about our product inside and out and be able to give demos customized to the needs of different personas
      • Help shape and build our sales systems to give prospects a better experience, increase conversions, and create repeatable processes
      • You'll also get to travel to industry video focused events around the world and meeting amazing creators
      This might be for you if...
      • You have a track record of driving results
      • You’re hardworking and goal-oriented
      • You have a tireless positive attitude
      • You have a growth mindset and view challenges as learning opportunities, not failures
      • You practice the continuous improvement formula for your personal development
      • You can put yourself in others’ shoes and see situations from perspectives other than your own
      • You love getting to know new people and helping them solve their business problems
      FAQ
      • What benefits can I expect?
        • This is a 100% remote position, work from anywhere you like.
        • Flexible vacation time & paid time off.
        • Flexible work schedule.
        • Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
        • Work with amazing people around the world.
        • Huge impact in the Creator Ecosystem.
      Apply

      If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.

    • 3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). 

      Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. 

      About You

      You have between 5-10 years experience with B2B SaaS in a customer success role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. 

      You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You have demonstrated the ability to manage and grow relationships with your customers and share best practices with a team of success managers.

      You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment; remote work experience would be a plus.

      About the Role

      We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships. You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. 

      We are looking for an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. 

      This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day. The team members you'll be working most directly with are  Liz Stephany, Matt Bonde, Andrea Lucke, and Lydhia-Marie Bolduc-Gosselin.

      What you'll be responsible for...

      • Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals

      • Become a subject matter expert in our platform and our sales philosophy

      • Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity and knowledge of best-in-class integrations

      • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers

      • Develop success plans and drive quarterly business reviews at the executive level

      • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

      • Work closely with Success and Sales teams on seamless customer transitions

      • Execute at a high level to achieve goals around retention, growth and customer satisfaction

      • Host in person customer events, visit customers in person, quarterly travel required

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • Close (American or European timezones)
      3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

  • Software Development (6) Software Development rss feed

    • Mixmax is the hub for all your business communications. We integrate with your company's existing toolchain - email, calendar, chat, CRM, and more - to bring all information into one place. This means we're syncing, storing, & indexing hundreds of millions of events a day into our system, and then building blazing fast APIs and rich integrations to delight users. Additionally, we have an extensive Developer API that powers entire third party products.

      As a platform guild engineer you’ll be a part of a team specifically focused on building out the next generation of our system. This means being a member of a team that values continuous and collective learning, culture over process, data driven development and always asking tons of questions. We actively blog about our work, contribute to open source, sponsor Open Collectives, and host/present at meetups - we actively encourage you to do the same and under your own name.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      Responsibilities:

      As a backend engineer in our platform guild, you’ll:

      • Contribute to the development of critical projects, working with other platform guild members.
      • Contribute to raising the high availability and reliability of Mixmax’s platform.
      • Advocate for cutting edge, and high quality, processes and tools  within the platform guild and across the entire engineering organization.
      • Use, and improve, our monitoring tools and platforms to help influence our technical roadmap with data driven decision making.
      • Work with Node, Go, AWS, MongoDB, Elasticsearch, Redis, Terraform, React.
      Requirements and skills you possess:
      • Excellent knowledge of at least one of: Node, Go, Mongo, Elasticsearch.
      • Past experience with distributed worker queues.
      • Working knowledge of at least one of the following AWS services: VPC, EC2, ELB, Lambda.
      • Have excellent documentation and communication skills.
      • Strive to grow personally and professionally, beyond just expanding technical abilities.
      Awesome if you also:
      • Have monitored large server fleets and complex interacting subsystems (we love Statsd and Grafana 💜).
      • Have experience architecting, deploying and operating asynchronous distributed work queues, high-volume storage systems, and high-throughput systems.
      • Are an open source contributor.
      • Love to experiment with new technology and share knowledge with the team
      Get to Know Us!

      At Mixmax, our mission is to change how the world communicates. We’re reinventing email for business: helping sales, customer success, and recruiting teams sell, succeed, and hire better.  More than 10,000 customers rely on us to get their jobs done. We’re profitable, growing fast, and we want your help to grow even faster!

      We’re a driven, passionate, responsible group who values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.

      As a team member, you’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career. Check out our Instagram to see how much fun we have together! 

      We offer competitive salaries, meaningful equity, generous health, dental & vision, and fitness reimbursement benefits. And you get to work on product people LOVE!

       

    • Who are we?

      Our vision is of a global community of individuals empowered to pursue the work they love. Our mission is to grow that community by transforming millions of thinkers into creators.

      Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting.

      In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

      The Role

      We’re looking for an enthusiastic Senior Salesforce Engineer (Contractor) to join us for about 3-6 months. They should be well-versed in using Salesforce and other CRM tools to solve critical business problems. It’s the job of this Senior Salesforce Engineer to leverage Salesforce to ensure our customer’s journey is easily manageable.

      The CRM team at GA is made up of an Engineering Manager, a Senior Product Manager, a Project Manager, a Senior Salesforce Engineer, a Salesforce Engineer, a Senior Salesforce Engineer Contractor (you), and a Salesforce Administrator. You will report directly to the Engineering Manager. Our current ecosystem for CRM consists of two Salesforce instances, New Voice Media, Yesware, Chatbox, and Pardot.

      Our expectations for the role and your responsibilities are…

      • Usually, 5-8 years of experience being a professional Engineer or Senior Salesforce Administrator. Proven experience leveraging Salesforce to solve critical business problems.
      • Experience with integrating salesforce and 3rd party applications along with proven knowledge and subject-matter expertise in Apex, VisualForce, Workflows, and other customization options within Force.com platform.
      • Expertise with Sales Cloud and Marketing Cloud.
      • Nice to have - one or more current Salesforce certifications (Platform Developer I or II, Sales/Service/Marketing Cloud)
      • Should be aware of the business value in work being done. Able to prioritize own work when given business value context.
      • Works mostly on clearly defined and scoped individual features or problems. Able to debug typical problems without assistance; more difficult problems requiring guidance.
      • Provide material feedback, find common ground and solve problems for the good of all with guidance and is seen as a team player who can gain the trust and support of others in the team.
      • Follows established patterns and approaches within existing code bases.
      • Follows professional team and organizational standards.
      • Understands fundamental concepts of systems development life cycle (SDLC), and monitors adherence to all practical aspects.
      Benefits
      • Remote
      • Competitive Rate
      Who can apply?

      The USA in any of these states: CA, CO, CT, DC, FL, GA, IL, KS, MA, NY, NC, TX, VA and/or WA

       

    • Close (American or European timezones)
      3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • 1 month ago
      To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer.  This role can be based in one of our U.S.-based offices or remote.

      Impact you will make in the role:
      • Manage applications in a CentOS Linux-based environment
      • Build repeatable infrastructures with Ansible
      • Develop and execute plans for rolling out new technologies rapidly
      • Improve monitoring infrastructure, build out data aggregation and alerting rules
      • Work closely with engineering to build scalable solutions
      • Triage tickets raised by our support organization and implement fixes
      • Support our private and public cloud environments and customers
      • Mentor other members of the Operations team
      • Participate in an on-call rotation

      Expertise you will bring in:
      • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
      • Extensive knowledge with container orchestration technologies including Docker and Kubernetes
      • 6+ years experience in an Operations or Systems Administration role
      • Superior Unix administration skills
      • Extensive knowledge of common Internet Protocols
      • Extensive knowledge of TCP/IP
      • Experience with virtualization and cloud technologies
      • Hardware management, network switch and router administration experience
      • Experience with Apache, MySQL, and PHP in a production environment at scale
      • Strong knowledge of version control systems and hands-on experience with Git
      • Experience with writing code around infrastructure automation
      • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
      • Strong affinity and experience in working with continuous deployment and continuous integration environments
      • An understanding around micro-service architectures and the complexities around their deployments 
      • Extensive programming experience in PHP, Ruby, Python, and Shell
      • Full stack troubleshooting and instrumentation experience
      • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
      • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

      Nice to haves:
      • Experience in an on-call rotation
      • Experience with Elastic Search or Apache Solr
      • Experience with Spinnaker and/or other CI/CD tools
      • Previous experience as a mentor or advisor
      • Current contributor to open source projects (a Github account you can link us to would be ideal)
      We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

      Benefits and Perks:

      Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:
      Competitive salariesExcellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) matchUnlimited Paid Time OffWellness Reimbursement ProgramOnsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and moreCareer & Personal Development Program – multi-platformRegular social eventsOwnership is the greatest self-identity at SugarCRM - you are making an impact nowWe are a merit-based company - many opportunities to learn, excel and grow your career
    • Summary

      We're Happy Cog (formerly Vector Media Group), a full service interactive agency that works on a wide variety of projects. Lots of those projects are made with Craft CMS: we're an official Craft Service Partner and have built some of the largest and most complex Craft sites out there. We've also been the Craft conference (Dot All) platinum sponsors for 2 years in a row.

      While we already have a number of Craft developers on our team, we're looking for more. We’re a growing, distributed team of 65+ people headquartered in Manhattan's NoMad District with great clients (like Google, Airbnb, Twelve South, Etsy, The Associated Press, New York City, St. Regis, Columbia University, and WPP) and an incredible roadmap.

      Our projects vary in size and often include features and functionality that go beyond traditional brochure sites with a simple CMS. We integrate our client’s sites with a variety of systems, services, and APIs, such as e-commerce, search engines, CRMs and marketing automation tools, digital asset management systems, ERP systems, and more.  

      We're hiring versatile developers who can work in a variety of platforms and languages. We look for experienced and well-balanced developers who have broad skill sets. The focus of this role is on backend development, writing custom Craft (or other CMS and platform) plugins and other code that integrates external APIs and systems. You should be comfortable with frontend skills like HTML, JavaScript, and CSS as well. 

      You’ll be working on 3-4 projects at any time; typically one larger project and a few smaller projects to keep things fresh. We’re a fast-paced agency with a great team environment, so you’ll never get bored. We need someone who loves keeping up-to-date on the newest advancements in the field and can figure out when to start applying those advancements to client work. You'll work with other smart developers who can help you grow and challenge you, as well as help you along the way. You’ll also be communicating directly with clients and with our project managers to understand their requirements and present your work. Your job will be fun, challenging, and interesting. 

      Responsibilities Will Include
      • Building new applications, websites, and features with a variety of platforms including Craft CMS, Laravel, and more.
      • Contributing to high-level architecture planning, consulting with our internal team on approach and level of effort, directing more junior developers.
      • Flexing your muscles on aspects of application development outside of app code: database modeling, query optimization, setting up efficient logging and monitoring solutions, and other advanced requirements for highly functioning apps (you do not need to be a DBA/Systems Administrator/DevOps expert).
      • Working closely with our front-end and back-end development teams on website projects. We’ll want and expect your input on the best ways to structure the build — from start to finish.
      • Writing and maintaining clear documentation of your work, so that others on the team can pick up where you left off or learn from your experience on a project.
      • Staying up-to-date on the latest development technologies and methodologies.
      Requirements
      • Deep knowledge of PHP and web application architecture (experience with other languages, such as Python, Ruby, Node, etc. are a plus as well)
      • Previous Craft CMS (or Expressionengine, Drupal, WordPress, other PHP-based CMS) experience
      • Previous MVC framework experience, Laravel is strongly preferred.
      • Ability to understand user behavior and intent, and use this information to build intuitive apps and websites for our clients.
      • Knowledge of Git, we use it on all projects.
      • Experience with AWS services is a plus.
      • Ability to work and collaborate on a team with others.

       

      We offer
      • A creative environment to do the best work of your career.
      • An amazing team of developers, designers, marketers, project managers, and the occasional four-legged office pet.
      • Lunch paid for by the company, every day, via your own Seamless accounts (for on-site employees).
      • Flexible hours.
      • Flexible paid vacation policy.
      • Health, Dental, and Vision insurance.
      • Retirement plan with company matching.
      Join Us!

      If you’re interested please apply as soon as possible, attention Jeremy Gimbel. Examples of your real-world work are more important than a perfect resume. If you worked on a project with a team, please tell us which parts you were responsible for.

    • 2 months ago

      We're currently extending our tribe and are looking for an experienced front end developer that loves crafting beautiful web and mobile apps. If you're looking for a position where you can work in a friendly but highly effective team, contribute directly to product development and really make a difference in the business (and be rewarded for it) we should talk!

      MUST HAVES

      Your background:

      • You have a Bsc/MsC in computer Science, mathematics or any other degree or experience that demonstrates highly analytical skills

      • You've got a successful experience working for a startup

      • You've helped your team build a great B2B/SaaS (rather complex) product and can demonstrate your direct contribution in achieving this

      Your skills:

      • 4-6 years experience designing and developing web and mobile apps with at least 2 years experience working with our technology stack (e.g. html5/CSS3, Angular JS, React JS)

      • You can demonstrate very strong design skills applied to SaaS products

      • You’re very good at understand business customers problems and you're pretty creative at finding solutions to solve them.

      • You own your features from A to Z and can ship the features expected with clean code, quickly.

      • You understand the importance of customer analytics and are familiar with the tools and techniques to analyse customer behaviour and improve product UI.

      • You're very comfortable with customer facing interactions (e.g. customer feedback or ideation sessions, demos)

      Personality traits we’ll be looking for:

      • You've got tons of curiosity

      • You learn insanely fast and adapt to change easily

      • You've demonstrated grit, tenacity to achieve challenging goals (personal and/or at work)

      • High EQ: you communicate well and can get along with all our team members (rather they're in product or growth parts of the business)

      • You have strong work ethic and are autonomous

      NICE TO HAVES

      • Experience with finance/accounting, CRM or other B2B data-rich apps

      • You speak another foreign language (e.g. French, German, Spanish, Italian)

      SALARY/COMPENSATION

      We believe a small team of rock stars can accomplish at least 10x more than an average team so we recruit very selectively and for the right candidate our salary/compensation package can be pretty competitive. We also offer flexible/remote working conditions however team get-togethers are required from time to time, especially during your onboarding (expect somewhere fun in South Europe, but that's a surprise!), so you need to be opened to travel on a regular basis.

      PLEASE NOTE: We currently accept remote work only from the UK and Europe.

  • Customer Support / Customer Success (5) Customer Support / Customer Success rss feed

    • There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform. By 2025, we aim to place 1M students per year in the workforce.

      At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us.

      We’re expanding our proactive Employer Success Team to help us proactively manage our client relationships with our growing number of enterprise and B2B clients. We take Employer Success seriously at OpenClassrooms. Our Employer Success team is dedicated to going above and beyond for our B2B clients day in and day out. We are looking for an individual with exceptional customer service skills to deliver world-class service to all of our International clients and ensure they achieve their educational goals on our platform. You are a customer success guru, you love interacting with people and solving tricky problems. You’re independent and autonomous: you can make things happen without someone saying so. 'Continuous Improvement' is second nature to you as you obsess over details and persist to make things just 'perfect' for our students. If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.

      REPORTING LINE

      Reports to the Director, Employer Success

      RESPONSIBILITIES

      In this role, you will:

      By 2025, we expect to place 1M students per year into the workforce. Customer Success is essential to our growth, it’s who we are. OpenClassrooms is a small, fast-growing, and globally distributed company, so you’ll likely get to work on many projects across the organization. That said, here are some things you’ll probably do:

      Manage from end-to-end our client relationships, including employer onboarding, regular status updates on the program progress and any escalation process with customers.

      • Manage the relationship with all client contacts at the Employer level, including the HR sponsors and stakeholders, and serve as a strategic advisor to our B2B clients to ensure the success of our program service delivery
      • Build scalable processes and dedicated tools to provide a premium Employer Journey for all our International clients
      • Build and maintain Internal Dashboards to provide KPI of our B2B Programs to OC organization.
      • Make sure OC complies with all contractual requirements related to our programs (onboarding/notifications), and keep OC processes aligned with the ISO certification guidelines
      • Work with OC Business Development Team to make sure our partnerships align with business and market needs
      • Build and manage engagement programs that delight customers, secure customer satisfaction and loyalty, driving high renewal rates and low churn while influencing up-sell
      • Contribute to creating a unique, modern, and relevant tone of voice to interact with OpenClassrooms’ customers
      • Route specific queries to other departments when appropriate. You should be comfortable discussing product capabilities and being the employer’ voice internally
      • Organize, analyze, and escalate employer feedback to help our Product Team improve our educational platform
      • Experiment through iterations with a continuous improvement mindset in order to improve our internal processes and create efficiencies
        • When it comes to process creation, we go by what we call 'the golden cycle': Discover (do it yourself manually), standardize (make sure the process is manually replicable), actually processize (document in writing on our internal Wiki, Notion. so), and automate (with SaaS tools and technical developments)
      • Excellent oral and written communication skills
      • A love and natural affinity for service and customer satisfaction. You’re naturally empathetic and able to communicate in ways that empower, not belittle.
      • Creative problem-solving skills.
      • Ability to work autonomously: you can work several hours with minimal supervision.
      • Comfortable taking initiatives and making decisions on your own.
      • Flexible and adaptable to work in an extremely fast-changing environment. Your job duties will change and evolve constantly.
      • Strong time management and prioritization skills. You can multitask like no one else.
      • Desire to work in a performance-focused, KPI-oriented team and in a transparent environment.
      • A strong wish to give and receive feedback frequently in a nonaggressive fashion and regardless of seniority or rank.
      • Advanced MS Excel skills (you OWN Pivot Tables, maybe even Excel Macros).
      • Data analysis skills to review, understand and act on internal reports.
      • High level of comfort with SaaS tools and platforms. You can ease your way through virtually any online tool within minutes.
      • A true passion for education coupled with acute business acumen. You can align with both mission and revenue goals.
      • Common sense!
      • We work when our customers need us so you need to be able to work on a set schedule.
      • Bonus Points if you geek out on: Automation (Excel, Zapier, etc.), CRM tools,

      DESIRED EDUCATION & EXPERIENCE

      • Bachelor’s or Master’s level of education
      • 5 to 10 years of overall professional experience
      • 3+ years of experience in a customer success role with KPI’s
      • 2+ years of experience working at a SaaS provider
      • 2+ years of experience working in Education provider or 2+ years of experience working with Human Resources departments, Learning & Development departments, or in the staffing industry (staffing agency, headhunting, etc.)
      • This is a remote position (preferred east coast time zone) with travel to Paris every quarter or so and an onboarding period of 1 to 3 months onsite. Remote experience is a must
      • Great empathy and ability to remain calm
      • Native English
      • Experience with ticketing tools (Zendesk, Freshdesk, HelpScout, etc.), and experience with our tech stack preferred (Slack, Zendesk, Zapier, G-Suite, AirCall, Asana, etc.)

      HIRING PROCESS

      The journey starts with a phone interview and a meeting with the Hiring Manager. Then we plan face to face meetings with:

      • Director, Employer Success
      • VP, Employer Success, and VP, Mentorship
      • and a few other people from teams across the organization (Peers and HR).
      • You will be asked to perform a short test.
      • You will be asked to provide us with 3 professional references.

      Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms

      WHAT WE OFFER to our US EMPLOYEES
      - Very competitive salary and commission
      - Three months onboarding in our Paris headquarters
      - 100 % Health Insurance (dental and vision) + family covered at 75 %
      - 401K Plan
      - Generous parental and family Leave
      - 20 days of paid time off + additional vacations and 5 sick days
      - A work environment and a strong culture built on agility, respect and high quality

    • 2 weeks ago

      We’re looking for a leader who is adaptable, able to pivot processes overnight when required, propel new process adoption, able to coach and MOST OF ALL - addicted to hitting metric goals and smoothing out the chaos that comes with being in a client-facing team in the tech startup world! The ideal candidate has 5-10 years of experience helping large customer support teams scale. 

      Responsibilities 

      • Help us meet our company revenue growth goal of increasing 30% month-after-month. 

      • Able to understand complex topics and break them down into digestible processes for the team. The ideal candidate needs to understand how to craft compliant processes. Adoption of these new processes is often the hardest part when changes occur. The ideal candidate knows how to support the team is adopting new releases (whether it is a new product feature, new CRM, or new healthcare staffing regulation to follow). 

      • This leader will consistently look at metrics in terms of communication quality & responsive timeliness (texts, emails, outbound calls, inbound calls, wait times, voicemails) and overall health scores (deriving from client satisfaction scores) 

      • Able to “put out fires” we call it. This leader knows how to find the right solution for support inquiries that are delicate situations and understands legal complexities that come with some of these type of requests. Along with this, the ideal candidate knows how to build the product or process to ensure these type of requests do not occur again. 

      Required Qualifications

      • 5-10 or more years of experience managing a large Customer Success Department

      • Experience managing processes that scale/ creating efficiencies 

      • Experience with basic troubleshooting. Comfortable submitting risk mitigating Jira tickets, working with Engineers during outages, reporting bugs, etc.

      • Business Degree or similar

      • Customer Success Manager Tech Startup Experience 

      • Experience managing CRM’s

      • Strong mediation skills

      • Demonstrates utmost professionalism at all times

      • Comfortable working remote as we are 100% remote company

      • Leadership & Coaching Skillset

      • Analytical with metrics

      • High-degree of organizational skills and highly communicative 

      Preferred Qualifications

      • Experience building out training that works well for international BPO teams

      • Experience creating processes and training that works well even when you are not working. Our Customer Support team is staffed 24/7, even on weekends and holidays due the nature of the healthcare industry. 

      • Healthcare Staffing Experience

      • Experience managing Zendesk Support and other ZD products 

      Benefits:

      • Medical, dental and vision health insurance

      • Competitive compensation package

      • Unlimited vacation

      Clipboard Health does not discriminate against age, race, color, religion, ancestry, national origin, sexual orientation, disability, medical condition, marital status, or registered domestic partner status in looking for potential hires. We believe in fair equal employment opportunities.

    • 3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). 

      Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. 

      About You

      You have between 5-10 years experience with B2B SaaS in a customer success role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. 

      You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You have demonstrated the ability to manage and grow relationships with your customers and share best practices with a team of success managers.

      You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment; remote work experience would be a plus.

      About the Role

      We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships. You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. 

      We are looking for an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. 

      This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day. The team members you'll be working most directly with are  Liz Stephany, Matt Bonde, Andrea Lucke, and Lydhia-Marie Bolduc-Gosselin.

      What you'll be responsible for...

      • Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals

      • Become a subject matter expert in our platform and our sales philosophy

      • Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity and knowledge of best-in-class integrations

      • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers

      • Develop success plans and drive quarterly business reviews at the executive level

      • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

      • Work closely with Success and Sales teams on seamless customer transitions

      • Execute at a high level to achieve goals around retention, growth and customer satisfaction

      • Host in person customer events, visit customers in person, quarterly travel required

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • Silverline Overview 

      At Silverline, we are passionate about what we do. We’re a diverse group of cloud professionals with the same goal: to create rewarding experiences for our clients through technology — and we have a good time while we’re at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation services, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is consistently recognized as one of the best places to work, among other accolades. Join us!

      Position Overview 

      As a key leader within our Client Services team, the Client Success Director is responsible for building strong relationships with our clients and helping them realize the value of our services and the platforms we support. Specifically, the Client Success Director is an important driver in growing and retaining our client base as well as supporting pre-sales cycles for potential new clients. This position is client-facing and requires interaction with various stakeholders at all levels, both internally and externally, with the goal of overall client success. The Client Success Director profile requires a unique blend of business and conceptual technical expertise; with the drive, influencing skills, and ability to collaborate with many constituencies to grow the business.

      The right candidate for this position will also have a broad business background that adds strategic value to the role. Willingness to travel up to 20% of the time is required.

      Primary Responsibilities 

      • Establish productive, professional relationships and develop a “trusted advisor” status with key stakeholders in specific client accounts
      • Analyze account potential, critically identify gaps, and make strategic recommendations throughout the lifecycle of our clients
      • Proactively lead strategic account planning process to understand account potential and go deeper into each account ensuring renewal of client engagement
      • Generate and close opportunities for a portfolio of accounts influencing overall revenue growth from existing clients
      • Drive strong relationships across the Silverline team and with client executives including presentations centered on client business value and Silverline’s industry sub-vertical point of view as appropriate
      • Work closely with sub-industry leads in Financial Services to demonstrate industry knowledge and its relevance with technology solutions
      • Manage client expectations with a focus on satisfaction, retention, and renewal
      • Lead business requirements gathering efforts to best understand client needs and adequately scope projects for new client initiatives
      • Communicate clearly the progress of initiatives to key client stakeholders
      • Assist with high severity requests or issue escalations as needed to ensure client satisfaction and problem resolution
      • Work with Client Services Managers to identify project risks; set up action plans to mitigate
      • Collaborate with sales during the pre-sales stage to research and understand client business challenges and drive towards value added solutions
      • Coach team members on how to handle various project scenarios; Coach team members on project excellence while maximizing project profitability
      • Stay well informed on the latest Salesforce functionality and complementary technologies
      • Monitor key account metrics to achieve account growth and proven value for our clients

      Required Qualifications 

      • Bachelor’s Degree in Business Administration, Management, Computer Science or Related Fields of Study or equivalent business experience
      • 10 + years experience in consulting including time in project, program management, and sales in Financial Services
      • 10 + years experience related to the successful delivery of CRM / Salesforce projects as well as experience conducting business interviews and leading client workshops
      • Ability and confidence to work closely with, and advise, senior executives at a given client
      • Proven track record of nurturing and upselling existing accounts 
      • Experience assessing business objectives and defining change strategy to meet objectives
      • Experience with Agile, Scrum or adjacent delivery methodologies
      • Experience with custom application project leadership
      • Past experience in measuring progress of programs against established objectives such as revenue, expense management, utilization metric, profit margin, delivery quality, and client satisfaction
      • Ability to work independently, work with a remote team, think creatively, manage own time, and take initiative to drive projects
      • Ability to build out value proposition presentations and package offerings
      • Proven track record of developing and maintaining profitable and referenceable client relationships
      • Confirmed experience to proactively identify, assess, and mitigate risks during bid development and project execution; manage delivery of projects; identify, develop, and close services engagements; develop winning and profitable proposals
      • Proven experience working on multiple projects at once, prioritizing, work independently, and problem solving, and working under pressure in a fast-paced environment
      • Experience establishing client vision and communicating to multiple types of buyers at the client
      • Must be confident, resourceful, flexible and exhibit initiative
      • Team player with ability to work and communicate effectively with cross-functional teams (sales, delivery, marketing, etc.)
      • Strong communication (verbal & written) and persuasion skills

       

      Visit our Careers page to learn more about our industry-leading benefits and award-winning culture! https://silverlinecrm.com/careers/




    • We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.

      About Us

      SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.

      Responsibilities

      • You’re a superhero, but with a computer instead of a cape. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.

      • Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues

      • Participate in writing excellent help documentation—both for internal use and for our customers

      • Log tickets with the development team and escalate appropriately based on the impact of the issue

      • Become a SimpleTexting power user—before you can support others, you must know the product yourself

      This Role Is For You If

      • You love to talk, actively listen, and build relationships

      • Multiple chats and calls happening at once doesn’t make you sweat

      • You thrive in fast-paced environments

      • You’re as comfortable hopping on the phone as you are writing super clear emails

      • Investigating issues when you don’t have enough info to resolve them is your idea of fun

      • Going above and beyond for customers gives you a warm and fuzzy feeling

      • You have no shame geeking out about business and technology

      Required Qualifications

      • English is your primary language. Secondary languages are a plus.

      • At least 1 year of experience working with customers

      • You can translate technical ideas for non-technical audiences

      • Demonstrable critical thinking, communication, and creative problem-solving skills

      • Ability to learn new software platforms quickly

      • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team

      • Highly organized. You can manage and prioritize several different projects.

      • Familiarity chat and CRM platforms

      Bonus points:

      • Bachelor’s degree, preferably in a related field of study

      • 2+ years in customer support role

      • Location

      • Remote

      • You’re welcome to join us at the office if you’re in Miami!

      Compensation and Benefits

      • Above market compensation commensurate with your proven abilities

      • Unlimited flexible time off policy

      • Remote

      How to Apply

      Follow this link to apply: http://bit.ly/2TYNp1R

  • Design (1) Design rss feed

    • 2 weeks ago

      Silverline Overview 

      Silverliners are passionate about what we do. We’re a diverse group of cloud professionals with the same goal: to create rewarding experiences through technology — and we have a good time while we’re at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation services, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is consistently recognized as one of the best places to work, among other accolades. Join us!

      Position Overview 

      As a Silverline UI/ UX Designer you will lead the visual design efforts on projects to create a consistent and polished user experience across a variety of our Salesforce clients and projects. 

      The UI/ UX Designer plays a critical role in Silverline’s success as they deliver usable and innovative user experiences that are tailored for each of our customers.  We rely on the Designer to work closely with our customers to design and optimize their user journeys, create polished high-fidelity mockups, and integrate the latest in design trends and capabilities while leveraging the powerful capabilities of the Vlocity and Salesforce toolkits, as well as other web development tools.

      Primary Responsibilities 

      You’ll collaborate with technical and functional teams, develop and lead our design strategy and help us ‘bring the wow’ to our projects and deployments.  This is a hands-on design role, and in addition to the duties noted above and standard wireframing/prototyping skills, the UI/ UX Designer will be primarily responsible for:

      • Designing task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.
      • Maintaining a user-centered design approach as you pursue complex design problems and influence design strategies
      • Balancing tactical design work with critical thinking and working closely with product and platform managers to marry business needs with user requirements, prioritize features.
      • Work side by side with engineering during the design phase of features to ensure that proposed work is feasible to implement and subsequently implemented correctly
      • Working side-by-side with engineers to design in the browser where possible, reducing deliverables and throw-away work.
      • Visualize, communicate, and implement designs on a range of Silverline’s projects
      • Provide “voice of the user” perspective across various Salesforce clouds (Sales, Service, Marketing)
      • Create on-brand visual design solutions that meet measurable business goals and requirements
      • Work in close partnership with the extended experience teams to create and extend visual style guides and design pattern libraries in support of brand and cross-platform consumer experience
      • Inspire and mentor other designers as required

      Required Qualifications 

      • 5-10 years work experience and comfort in enterprise UX UI design, working within established design systems
      • Ideally, you will have experience working in the Salesforce.com ecosystem with partners, customers, and ISVs
      • A focus on visioning and problem-solving, with an ability to understand and balance user goals with business strategy and technical feasibility
      • Passion for designing attractive and intuitive applications that accelerate user productivity and adoption
      • Strong understanding of UX and UI design best practices and comfort working on large complex projects, with many stakeholders (consulting experience preferred)
      • Effective communication across multidisciplinary teams including Engineers, Product Managers, and other business partners in a collaborative environment
      • Strong multitasking abilities and team leading skill
      • Comfort working both remotely (from a home office) and onsite with customers, which will involve some travel

      Technical Skills

      • 2+ years of Salesforce UI/UX design experience
      • Experience in Salesforce Lightning Design System and Salesforce certification preferred
      • Front-end development experience is helpful
      • Advanced knowledge of Sketch + Invision [or Invision Studio]
      • Expert knowledge and mastery of Adobe Creative Suite, especially Photoshop and Illustrator
      • Additional wireframing and/or prototyping tools [Axure / Balsamiq / etc.]

      Visit our Careers page to learn more about our industry-leading benefits and award-winning culture! https://silverlinecrm.com/careers/

  • Marketing / Sales (14) Marketing / Sales rss feed

    • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

      We are looking for a Zoom Phone Sales Manager for the Majors segment (1,001 to 10,000+ employee size, Non-named and Named Accounts) with the right energy, competitive spirit, personal drive and track record of success in Sales. This position involves working with existing and new customers to provide them Cloud PBX services that meet their telephony and video needs.

      Responsibilities:
      • Lead a team of Zoom Phone Account Executive’s to achieve quarterly quotas
      • Mentor team members and lead complex sales engagements
      • Develop a strong understanding of key product differentiators, sales methodologies and processes. 
      • Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives. 
      • Develop a sales’ strategy for the assigned territories that will identify and target prospective customers. 
      • Prepare and present sales presentations to Executive and C- level prospective clients
      • Manage the sales pipeline from first contact through the successful implementation of our solution. 
      • Communicate regularly and effectively with Sales Operations, providing accurate and timely sales forecasts, and maintaining accurate and current records in Salesforce.com automation system
      • Drive team growth through effective and strategic hiring Continuously work to educate and promote growth for direct reports 
      • Continuously work to educate and promote growth for direct reports
      Requirements:
      • 3 years + experience managing a direct or sales overlay team is preferred
      • 10 + years of Account Executive experience at a technology company
      • Experience selling to Majors and Enterprise clients
      • Direct Cloud PBX Product selling experience
      • Direct PBX and/or S4B deployment experience required
      • Experience selling to Enterprises
      • A proven track record of closed sales, client satisfaction, & team work
      • Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process
      • Demonstrated ability to accurately manage a multi-channel pipeline and forecast in Salesforce.com
      • Must have strong verbal skills with consultative professional business acumen
      • Must be detail oriented, organized, ethical, responsible, & self-motivated
      • Salesforce CRM experience preferred
      • BA/ BS or equivalent experience
      Zoom Video Communications Company Culture Highlights, Denver:

      • Winner of Comparably's Award for Best Company Work-Life Balance 2019
      • Winner of Comparably's Award for Best Company Compensation 2019
      • Winner of Comparably's Award for Best Company Happiness 2019
      • Winner of Comparably's Award for Best Company Perks & Benefits 2019
      • Sales Department is ranked in the top 5% of companies for Diversity on Comparably.
      • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on
      Comparably.
      • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably.

      Get an inside look at the Denver office & culture here: https://youtu.be/xlR46BvpIuI

      Check us out with a free download: zoom.us/download    

      Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 
    • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

      We are looking for a Zoom Phone Professional Services Sales Representative to work in close partnership with our Product teams, Phone Specialists, Account Executives and Service Delivery teams.

      The Zoom Phone Professional Services Sales Representative will be responsible for positioning and selling professional services across all segments & business verticals.  They will drive the Professional Services sales process by documenting needs and the initial solution scope to ensure customer satisfaction and prevent customer expectation gaps during the delivery cycle. 

      This position involves working with existing and new customers to position PBX implementation services that meet customer telephony and video needs.  Additional responsibilities include:

      Responsibilities:

      • Meet or exceed service sales and business objectives must be able to work across multiple time zones

      • Develop a strong understanding of key product & service differentiators, sales methodologies and processes

      • Train & develop Account Sellers on the process of identifying & pre-qualifying service opportunities

      • Be an innovator that will help our global company discover new ways to sell our services and drive new business initiatives

      • Partner with Phone Specialists, Account Executives & Engineering to attach Zoom professional services to appropriate Zoom Phone opportunities

      • Conduct high-level conversations with C-Level and VP -Level Executives to address business phone deployment needs

      • Work closely with internal teams to drive customer feedback and improve Zoom Professional Services Offering

      • Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates

      • Work strategically with account teams & management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

      Requirements:

      • 5+ years of Business Telephony Services & Implementation experience

      • Must have Professional Services / Pre-Sales Experience

      • Post Sales & Implementation Experience is a plus

      • Experience selling to C-Level Executives at large organizations (Majors and Enterprise customers)

      • Direct PBX (CUCM and/or S4B) deployment experience required

      • A proven track record of closed sales, client satisfaction & team work

      • Skilled in effective discovery, conducting presentations, online meetings, adhering and adopting a measured sales process

      • Must be able to operate in a dynamic, fast paced environment and handle ambiguity

      • Analytical thinker with Project Management experience

      • Demonstrated ability to accurately manage a multi-channel pipeline and forecast in Salesforce.com

      • Must have strong verbal skills with consultative professional business acumen

      • Must be detail oriented, organized, ethical, responsible & self-motivatedBA/ BS or equivalent experience

      Check us out with a free download: zoom.us/download    


      Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

    • 2 weeks ago

      Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

      Intro
      Why this Role?
      1. Sell a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.
      2. Help build the foundations of sales at vidIQ: As an early member of our business development team, you'll be instrumental in helping define our sales motion.
      3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
      4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
      5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.
      Company Mission

      We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

      Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

      We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

      The Product

      The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

      We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creators need to be successful. We're also know as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.

      About this Role
      So, what will you do at vidIQ in this Business Development role?
      • Handle inbound requests from prospective customers interested in upgrading their accounts and coaching
      • Reach out to prospects via our CRM, email, phone, and LinkedIn to educate them on our product/service
      • Experiment with different audiences, messaging, and channels to generate Enterprise opportunities
      • Qualify those prospects to determine whether or not they’re a good fit for vidIQ
      • Organize and take thorough notes on prospects in our CRM
      • Learn about our product inside and out and be able to give demos customized to the needs of different personas
      • Help shape and build our sales systems to give prospects a better experience, increase conversions, and create repeatable processes
      • You'll also get to travel to industry video focused events around the world and meeting amazing creators
      This might be for you if...
      • You have a track record of driving results
      • You’re hardworking and goal-oriented
      • You have a tireless positive attitude
      • You have a growth mindset and view challenges as learning opportunities, not failures
      • You practice the continuous improvement formula for your personal development
      • You can put yourself in others’ shoes and see situations from perspectives other than your own
      • You love getting to know new people and helping them solve their business problems
      FAQ
      • What benefits can I expect?
        • This is a 100% remote position, work from anywhere you like.
        • Flexible vacation time & paid time off.
        • Flexible work schedule.
        • Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
        • Work with amazing people around the world.
        • Huge impact in the Creator Ecosystem.
      Apply

      If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.

    • Snowplow Analytics (UTC +/- 2)
      3 weeks ago

      Located in London or Remote (UTC +/- 2)

      It’s a hugely exciting time here at Snowplow. Over the last 7 years, we’ve grown to a brilliant 50 person team that is spread out over 12 countries with nearly 150 customers and many, many more open source users, and we’re heading for even bigger and better things.

      Our technology enables you to track any event data; ask any question of that data and use any tool you want to answer it. Our mission is to empower people and companies to do truly transformative things using data. 

      To support us with our ambitious goals, we are now looking for a Marketing Operations Manager to join our Marketing team and build out and lead the operations function.

      The Opportunity

      As the Marketing Operations Manager you’ll work as a part of a growing marketing team that is laser focused on demand generation. You’ll be instrumental in helping the team measure, manage and optimise our go-to-market processes and drive results. You’ll leverage our marketing technology systems to assist marketing and sales in processing inbound leads and will report on and measure the results. You’ll be instrumental in managing our lead flow and reporting processes, helping to optimize our marketing investments and maintain a close partnership with sales.

      We’re an ambitious, enthusiastic team and are looking for someone to join us who can own the growing operations challenge within the marketing team. 

      What you’ll be doing

      - Own and build out the marketing operations function and team interfacing closely with our Head of Demand Gen and the sales organisation

      - Lead the charge on scaling and optimising the operations processes and the technologies we use

      - Measure, report and analyse key demand generation and sales metrics to enable marketing and sales to execute and optimize effectively on their initiativesManage marketing’s CRM system (Pardot) and continuously identify data inconsistencies across sales and marketing platforms, discover root causes and implement sound solutions

      - Work cross-functionally with the sales team to help drive success in lead management and to track and improve funnel efficiency including educating and training as required

      - Work with the sales team on managing Salesforce processes, workflows and reporting

      - Execute and manage key processes in Pardot, including lead scoring, lead assignment, building  nurturing and engagement flows, and more

      - Work closely with the rest of the marketing team members to ensure our campaigns and events are effectively driving pipeline

      - Create processes for the marketing and sales teams that drive speed and efficiency across systems and teams

      We’d love to hear from you if

      - The idea of working for a growing startup excites you

      - You have 3-5 years of experience with managing CRM systems, automation solutions and marketing operations processes (ideally in a B2B SaaS setting)

      - Basic SQL skills is not a must, but it’s a big plus

      - You have deep experience using Salesforce and ideally Pardot (or Hubspot)

      - You enjoy building out detailed processes, sticking to and refining them over timeYou are detail-oriented, accurate and good at problem solving

      - You thrive in fast paced environments where you’ll have to think on your feet

      - You’re analytical and use data to derive insights and inform decisions

      - You are adaptable and don’t mind working in an ambiguous, ever-changing environment

      - You have the ability to identify and communicate issues quickly

      - You have a passion for marketing and demand generation

      What you’ll get in return

      - A competitive package based on experience, including share options 

      - 25 days of holiday a year (plus bank holidays)

      - MacBook or Dell XPS 13/15Freedom to work wherever suits you best 

      - Two fantastic company Away-Weeks in a different European city each year (last one was in Bratislava in November 2019)

      - Work alongside a supportive and talented team 

      - Grow and develop in a fast-moving, collaborative organisation 

      - Enjoy fun events in and around London organised by our Cultural Work Committee 

      - Learn to code or improve your existing skills with our Software Development Guild 

      - Convenient location in central London (Aldgate)

      - Continuous supply of Pact coffee and healthy snacks 

      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

    • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

      We are looking for an International Account Executive Remote, with the right energy, competitive spirit, personal drive and track record of success in Sales. This position involves working with business clients with an employee count of 10,000+ to provide them the right Zoom services that meet their video and online meeting needs. Working in a defined international territory, you will proactively engage with targeted companies, as well as follow up and close on various sources of inbound leads.

      Responsibility:
      • Meet or exceed sales and product objectives
      • Effectively qualify leads and identify prospect needs, engaging technical resources as required
      • Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
      • Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
      • Utilize solution-selling techniques to effectively guide sales process to close
      • Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns
      • Upsell and leverage business from new and established customer relationships
      • Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
      • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
      • Forecast sales activity and revenue achievement while creating satisfied customers
      • Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
      • Keep informed of product line, competition and industry trends that may impact client business activities
      Requirements
      • 8-10+ years of Account Executive experience in a Technology company
      • 8+ years experience working in a Sales/AE position with International customers
      • Direct SaaS/ Cloud selling experience
      • SaaS video or web conferencing solutions selling experience preferred
      • Inbound sales experience
      • This position requires the ability to hunt into new accounts, develop and maintain business within existing accounts and manage complex sales situations and large projects
      • Demonstrated excellence in presentations skill with ability to build relevant, strategic messaging
      • Presence and proficiency in social media such as LinkedIn preferred
      • Strong collaboration and relational skills
      • Business forecasting, pipeline development and management skills are required
      • A proven track record of closed sales, client satisfaction, & team work
      • Must have strong verbal skills with consultative professional business acumen
      • Must be detail oriented, organized, ethical, responsible, & self-motivated
      • Salesforce CRM experience preferred
      • Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]
      • BA/ BS or equivalent experience
      • Must be fluent in a foreign language(s) in addition to English - Spanish
      Zoom Video Communications Company Culture Highlights:
      • Winner of Comparably's Award for Best Company Work-Life Balance 2019
      • Winner of Comparably's Award for Best Company Compensation 2019
      • Winner of Comparably's Award for Best Company Happiness 2019
      • Winner of Comparably's Award for Best Company Perks & Benefits 2019
      • Sales Department is ranked in the top 5% of companies for Diversity on Comparably.
      • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on
      Comparably.
      • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably.
       
       
      Check us out with a free download: zoom.us/download    
       
      Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 


      Check us out with a free download: zoom.us/download    

      Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 
    • Emptor Demand Generation Analyst
      We are looking for a marketing analyst who will be able to work independently to set, measure, track and report on a newly forming marketing organization. This person will also have a high degree of comfort working with content marketing and creating customer and prospect facing collateral.  We are looking for someone who is a self-starter and able to think creatively to find new leads, reach their needs, and suggest solutions.

      About the team
      Founded in 2016 and headquartered in New York, Emptor is a fully remote B2B SaaS startup. We are focused on solving trust and safety issues in Latin America by using big data. Emptor currently serves large multinational technology firms operating in the region by building tools for operational decision making on a large scale. We have opportunities in product, sales, finance, infrastructure, architecture, web scraping, NLP, ML and data science.

      Location
      Remote - Global team, 8:00 AM UTC-5 to 8:00 PM UTC-5.

      Requirements
      -BS/MS degree.
      -2-3 years of proven working experience in digital marketing.
      -Experience with SEO/SEM, marketing database, email, social media and/or display advertising campaign.
      -Knowledge of website analytics tools (e.g., Google Analytics).
      -Up-to-date with the latest trends and best practices in online marketing and measurement.
      -Strong writing skills.
      -Can synthesize feedback from different stakeholders and incorporate that into their work. 
      -Excellent written and verbal communication.
      -Analytical background.
      -Comfortable working in a startup.

      Expectations as a Demand Generation Analyst:
      Practices & Behavior:
      -Manage custom lead lists, create landing pages, and support lead nurturing campaigns.
      -Design, prepare, and support marketing campaigns for targeted and mass market accounts.
      -Set, analyze, model, and forecast Key Performance Indicators (KPIs) and website analytics across campaigns.
      -Create and monitor analytics for social campaigns (LinkedIn, Facebook, Twitter, Email, Blog).
      -Build reports on campaign, landing page, and web analytics with changes and optimizations needed for the future.
      -Determine content gaps and collaborate with cross functional teams to develop new assets.
      -Help create sales collateral such as demo decks and one pagers.
      -Develop case studies and other content based on customer stories.
      -Work on articles for Emptor blog.
      -Develop monthly and quarterly multi-channel program analysis to ensure revenue goals are met.
      -Monitor and report lead scoring and recommendations.
      -Integrate with marketing CRM.

      Who can apply?
      Preferred careers:
      -Demand generation analyst.
      -Content Manager.
      -Marketing Manager at Saas tech startup.

      Note: Emptor will not sponsor applicants for work visas.
    • Namecheap (Europe)
      1 month ago

      Part of Something Bigger!

      The Internet is for anyone who wants to share their ideas with the world. At Namecheap, we're excited to help our customers realize their dreams. That's why we're here.

      Our teams constantly work to transform the latest tech breakthroughs into usable products that will shape the future of not just Namecheap, but the entire industry.

      As a Email Specialist at Namecheap, you’ll help schedule, deploy and produce email campaigns for various product and marketing teams. You will report directly to the Email Marketing Manager and conduct campaign analysis, wireframe workflows and perform quality assurance. You’ll also work directly with product pods in the deployment of urgent service messages and coordinate email campaigns with various representatives.

      Location: Remote - Europe. 

      Your Accountabilities

      • Assist the Email Marketing Manager to build, deploy and monitor email campaigns to support the ongoing work of the CRM and Product Pods

      • Create deployment schedules, plan workflows, create documentation and help plan campaign implementation

      • Become an expert at using Iterable.com and build your knowledge in cross-channel customer engagement (Email, Push, SMS, In-App and Web Push)

      • Work with Business Intelligence in the creation and management of static and dynamic lists for email communications

      • Conduct quality assurance testing on service, promotional and transactional email campaigns (e.g. Email Rendering, Copy and Subject Lines) and report findings to the email team for correction

      • Create reporting spreadsheets and report to CRM and Product Pods on email campaign Performance

      • Stay current on email marketing best practices and share learnings and insights regularly with the broader marketing team

      Required Qualifications

      • Experience working with an Email Service Provider (ExactTarget, Pardot, Iterable or other)

      • Strong upper-intermediate English (both verbal and written)

      • Basic knowledge of CSS/HTML

      • Proactiveness

      • Experience in documentation creation such as procedures, reports, and analysis, etc.

      • Ability to manage multiple projects/tasks and set priorities

      • Attention to detail

      • Analytical mindset

      Education and Work Experience

      • 2-4 years hands-on email marketing experience

      • BA/BS required

      Our work culture and benefits

      • You’ll receive a competitive salary

      • Whether you work remotely from the comfort of your home, or in an office, you’ll interact with international colleagues from multiple disciplines, and with great sense of humor on a daily basis! We use multiple communication tools, have a few regular meetings a week (and sometimes more frequent). We also build in time for focused work (just let us know you’re in Do Not Disturb mode)

      • We work in an iterative way, fueled by testing and learning quickly from users, colleagues, and stakeholders. You’ll grow a lot in this evolving environment

      • We strive to design beautiful and delightful interactions but not at the expense of function, performance and accessibility. You’ll be challenged to achieve the best results for our users, and grow the metrics of our business

      • You’ll be able to manage your own time and energy to always work in a calm and healthy way and take the necessary time off to recharge

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    • We are seeking a talented Developer Relationships Lead with deep relationships within the open source and enterprise software communities.

      Responsibilities
      • Create content for Ockam’s website.
      • Manage and craft promotion on our social, web, and community channels.
      • Manage partner and customer pipelines in Ockam's CRM tools.
      • Organize developer evangelism events, and activities.
      • Build technical demos
      • Help troubleshoot technical issues with the community.
      • Run technical demos at meetups and conferences.
      • Manage Ockam's developer experience on GitHub.
      Requirements
      • Product marketing / DevRel experience with 5+ years of experience.
      • Expertise messaging open source developer tools, IoT, and/or enterprise software.
      • Expertise managing developer ecosystems and open source project communities.
      • IoT, connected device, and edge computing experience is a great plus.
      • Solid developer skills in multiple languages.
      Remote candidates are encouraged to apply.
      Ockam is a distributed, remote-first structured team with a headquarters in San Francisco California.