Remote crm Jobs in February 2020

23 Remote crm Jobs in February 2020

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  • Hottest Remote Jobs

    • Close (American or Euro time zone)
      3 weeks ago
      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      TL;DR: We are seeking a Head of Product Marketing that will be instrumental in defining our product and market positioning and will take ownership of growing our customer base and platform adoption through a wide range of marketing efforts. This position will lead the Product Marketing function within the organization—an incredible opportunity to shape the brand and future direction of our product and company.

      This position requires a highly motivated individual with previous experience leading product marketing and GTM strategy, and who is comfortable in a fast-moving  environment. The successful candidate will be customer-oriented, self-motivated and results-driven.


      About You

      You have a knack for understanding people. You ask a lot of questions. You’re decisive.

      As Head of Product Marketing at Close, your primary job is to understand our customer— what motivates them, what makes their job difficult, and what simply delights them. You will take these constant and ongoing learnings and deftly apply them to the way we position our brand and product to the world. After all, product marketing is at its very core, “people marketing”. 

      Your previous experience creating successful go-to-market plans (from high-level strategy down to tactical execution) will enable you to oversee the rollout of all new products and feature updates.  

      Sometimes you’ll be looking at our product marketing from a high level view—say, determining our key objectives for the quarter or the year. Other days, you may be down in the weeds yourself, writing landing page copy or working with others on the marketing team to run A/B conversion tests on site. You’re comfortable—and happy—doing both.

      What you don’t know, you’ll openly admit, but then you’ll get to work figuring it out (asking others for help and/or digging deep on your own). Your self-motivation and a relentless drive to learn/do more are appreciated by all. You pride yourself on being a “clever thinker”.  You’re comfortable talking with and working alongside our product, sales, development, and customer success teams. You understand your critical part in the overall machine, graciously accepting thoughts and feedback from others while offering your own expertise where you can. You pride yourself on being “overly communicative” -- keeping everyone up to date with the latest product marketing wins, losses, and initiatives.

      You are comfortable working remotely as part of a small team, with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the biggest opportunities and company objectives.

      When you’re in the wrong or make a mistake you can admit it. You can articulate why it happened and how you’ve learned from the experience. 

      You are in a European or American timezone.

      Above all, you understand that your success—and our success—hinges on the satisfaction and loyalty of our customers. 


      About The Role

      You will be responsible for championing the features and benefits of the Close sales platform through our marketing messaging and market positioning. You’ll work closely with Danny (Director of Marketing) and our motley crew of marketing crushers. 

      Just some of the things that will come across your [metaphorical] desk…

      Main KPIs

      > Product marketing impact on new trial signups (On-site testing and website updates, email marketing campaigns, increase inquiries from software review and industry sites)

      > Product adoption (free to paid + user activation within app)

      > Product launch/update success metrics (per launch)

      “Product superstar, that is what you are…”

      > Develop messaging, positioning, and competitive differentiation of our products in the SaaS/sales market. Own all on-site messaging. Devise the go-to-market strategy for all product launches and feature updates. Oversee the tactical execution of each GTM strategy.

      > Stay on top of the latest trends and tech advancements in the sales and CRM space. Communicate these learnings across the organization, including to our Product, Customer Success, and Development teams.

      > Identify new verticals and areas for business and product expansion. Champion all marketing efforts that relate to these growth initiatives.

      Corner the market[ing]

      > Own the product messaging in all of our marketing campaigns and corresponding collateral, which may include, but is not limited to, email, social media, blog posts, sales enablement content, and landing pages.

      > Dive deep into our customer acquisition strategy and execution, driving new trial sign-ups via smart, empathetic product/feature messaging and content. Must be comfortable devising and executing tactics to bring customers down the sales funnel.

      > Work closely with the marketing team to ensure that these brand and product value propositions are communicated consistently across everything we do.

      > Work alongside Product and Customer Success teams to identify key verticals, customer personas/roles, and geos for nuture/expansion. Define and produce the content for SEO-optimized industry-specific landing pages, CRM comparison pages, paid/display ads, other marketing materials, to effectively reach these cohorts.

      > Identify marketing website tests and updates to increase visitor conversion rate (visitor to trial signup). This includes, but is not limited to, A/B testing via copy and messaging, videos/images, and modifications to page designs.

      > Work alongside the marketing content team to identify middle and bottom of the funnel content opportunities such as product-focused white papers, blog posts, videos, and more.

      > Develop, nurture, and execute on partnerships with other vendors in the B2B SaaS and product space (online co-promotions, co-branded content, event sponsorship, etc).

      > Champion our customers via the collection and production of testimonials, case studies, and customer profiles (determining the best way to showcase them -- images, video, etc).

      > Generate verified product reviews from our customers for product comparison and online community websites like Capterra, G2Crowd, and Quora. Monitor and ensure our visibility on these, and other, SaaS review/comparison sites.

      Requirements

      > 4+ years experience working within a tech or SaaS organization (extra points if B2B, extra extra points if you can show a correlation between your work and company growth during your time there)

      > 2+ years in a product marketing role, with a track record of successfully taking products to market (devising and executing a GTM strategy)

      > Strong passion for product and ability to ‘speak the same language’ as Product and Development teams (“Scrum, Agile, Javascript, APIs, sprints”, etc, etc)

      > Project management expertise—can coordinate and juggle a variety of projects from conception through production and ensure alignment with other internal teams (Product, Customer Success, Sales, etc).

      > EXPERT command of the English language (written and verbal), with the ability to write in a wide variety of styles. Must be a copywriting pro—masterfully creating short, value-packed, relatable content to drive new conversions.

      > Foundational knowledge of common marketing analytics and campaign management platforms (analytics, popular ESPs, ad networks, social platforms, etc)


      Bonus points for the following skill sets:

      > Front-end coding (HTML/CSS/JS, GitHub)

      > Design and video (editing, Photoshop, graphics creation, etc)

      > Familiarity with SaaS finance and reporting 

      Why Close?

      > Culture video 💚

      > 100% remote (we believe in trust and autonomy)

      > 2 x annual team retreats ✈️ (Lisbon retreat video)

      > Competitive salary

      > 7 weeks PTO (includes company-wide winter holiday break)

      > 1 month paid sabbatical after 5 years

      > $200/month co-working stipend

      > Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      > 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      > 401k matching at 4% (US residents)

      > Dependent care FSA (US residents)

      > Our story and team 🚀

      > Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).

      We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

  • Software Development (5)

    • 1 week ago
      To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer.  This role can be based in one of our U.S.-based offices or remote.

      Impact you will make in the role:
      • Manage applications in a CentOS Linux-based environment
      • Build repeatable infrastructures with Ansible
      • Develop and execute plans for rolling out new technologies rapidly
      • Improve monitoring infrastructure, build out data aggregation and alerting rules
      • Work closely with engineering to build scalable solutions
      • Triage tickets raised by our support organization and implement fixes
      • Support our private and public cloud environments and customers
      • Mentor other members of the Operations team
      • Participate in an on-call rotation

      Expertise you will bring in:
      • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
      • Extensive knowledge with container orchestration technologies including Docker and Kubernetes
      • 6+ years experience in an Operations or Systems Administration role
      • Superior Unix administration skills
      • Extensive knowledge of common Internet Protocols
      • Extensive knowledge of TCP/IP
      • Experience with virtualization and cloud technologies
      • Hardware management, network switch and router administration experience
      • Experience with Apache, MySQL, and PHP in a production environment at scale
      • Strong knowledge of version control systems and hands-on experience with Git
      • Experience with writing code around infrastructure automation
      • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
      • Strong affinity and experience in working with continuous deployment and continuous integration environments
      • An understanding around micro-service architectures and the complexities around their deployments 
      • Extensive programming experience in PHP, Ruby, Python, and Shell
      • Full stack troubleshooting and instrumentation experience
      • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
      • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

      Nice to haves:
      • Experience in an on-call rotation
      • Experience with Elastic Search or Apache Solr
      • Experience with Spinnaker and/or other CI/CD tools
      • Previous experience as a mentor or advisor
      • Current contributor to open source projects (a Github account you can link us to would be ideal)
      We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

      Benefits and Perks:

      Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:
      Competitive salariesExcellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) matchUnlimited Paid Time OffWellness Reimbursement ProgramOnsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and moreCareer & Personal Development Program – multi-platformRegular social eventsOwnership is the greatest self-identity at SugarCRM - you are making an impact nowWe are a merit-based company - many opportunities to learn, excel and grow your career
    • Summary

      We're Happy Cog (formerly Vector Media Group), a full service interactive agency that works on a wide variety of projects. Lots of those projects are made with Craft CMS: we're an official Craft Service Partner and have built some of the largest and most complex Craft sites out there. We've also been the Craft conference (Dot All) platinum sponsors for 2 years in a row.

      While we already have a number of Craft developers on our team, we're looking for more. We’re a growing, distributed team of 65+ people headquartered in Manhattan's NoMad District with great clients (like Google, Airbnb, Twelve South, Etsy, The Associated Press, New York City, St. Regis, Columbia University, and WPP) and an incredible roadmap.

      Our projects vary in size and often include features and functionality that go beyond traditional brochure sites with a simple CMS. We integrate our client’s sites with a variety of systems, services, and APIs, such as e-commerce, search engines, CRMs and marketing automation tools, digital asset management systems, ERP systems, and more.  

      We're hiring versatile developers who can work in a variety of platforms and languages. We look for experienced and well-balanced developers who have broad skill sets. The focus of this role is on backend development, writing custom Craft (or other CMS and platform) plugins and other code that integrates external APIs and systems. You should be comfortable with frontend skills like HTML, JavaScript, and CSS as well. 

      You’ll be working on 3-4 projects at any time; typically one larger project and a few smaller projects to keep things fresh. We’re a fast-paced agency with a great team environment, so you’ll never get bored. We need someone who loves keeping up-to-date on the newest advancements in the field and can figure out when to start applying those advancements to client work. You'll work with other smart developers who can help you grow and challenge you, as well as help you along the way. You’ll also be communicating directly with clients and with our project managers to understand their requirements and present your work. Your job will be fun, challenging, and interesting. 

      Responsibilities Will Include
      • Building new applications, websites, and features with a variety of platforms including Craft CMS, Laravel, and more.
      • Contributing to high-level architecture planning, consulting with our internal team on approach and level of effort, directing more junior developers.
      • Flexing your muscles on aspects of application development outside of app code: database modeling, query optimization, setting up efficient logging and monitoring solutions, and other advanced requirements for highly functioning apps (you do not need to be a DBA/Systems Administrator/DevOps expert).
      • Working closely with our front-end and back-end development teams on website projects. We’ll want and expect your input on the best ways to structure the build — from start to finish.
      • Writing and maintaining clear documentation of your work, so that others on the team can pick up where you left off or learn from your experience on a project.
      • Staying up-to-date on the latest development technologies and methodologies.
      Requirements
      • Deep knowledge of PHP and web application architecture (experience with other languages, such as Python, Ruby, Node, etc. are a plus as well)
      • Previous Craft CMS (or Expressionengine, Drupal, WordPress, other PHP-based CMS) experience
      • Previous MVC framework experience, Laravel is strongly preferred.
      • Ability to understand user behavior and intent, and use this information to build intuitive apps and websites for our clients.
      • Knowledge of Git, we use it on all projects.
      • Experience with AWS services is a plus.
      • Ability to work and collaborate on a team with others.

       

      We offer
      • A creative environment to do the best work of your career.
      • An amazing team of developers, designers, marketers, project managers, and the occasional four-legged office pet.
      • Lunch paid for by the company, every day, via your own Seamless accounts (for on-site employees).
      • Flexible hours.
      • Flexible paid vacation policy.
      • Health, Dental, and Vision insurance.
      • Retirement plan with company matching.
      Join Us!

      If you’re interested please apply as soon as possible, attention Jeremy Gimbel. Examples of your real-world work are more important than a perfect resume. If you worked on a project with a team, please tell us which parts you were responsible for.

    • 1 month ago

      We're currently extending our tribe and are looking for an experienced front end developer that loves crafting beautiful web and mobile apps. If you're looking for a position where you can work in a friendly but highly effective team, contribute directly to product development and really make a difference in the business (and be rewarded for it) we should talk!

      MUST HAVES

      Your background:

      • You have a Bsc/MsC in computer Science, mathematics or any other degree or experience that demonstrates highly analytical skills

      • You've got a successful experience working for a startup

      • You've helped your team build a great B2B/SaaS (rather complex) product and can demonstrate your direct contribution in achieving this

      Your skills:

      • 4-6 years experience designing and developing web and mobile apps with at least 2 years experience working with our technology stack (e.g. html5/CSS3, Angular JS, React JS)

      • You can demonstrate very strong design skills applied to SaaS products

      • You’re very good at understand business customers problems and you're pretty creative at finding solutions to solve them.

      • You own your features from A to Z and can ship the features expected with clean code, quickly.

      • You understand the importance of customer analytics and are familiar with the tools and techniques to analyse customer behaviour and improve product UI.

      • You're very comfortable with customer facing interactions (e.g. customer feedback or ideation sessions, demos)

      Personality traits we’ll be looking for:

      • You've got tons of curiosity

      • You learn insanely fast and adapt to change easily

      • You've demonstrated grit, tenacity to achieve challenging goals (personal and/or at work)

      • High EQ: you communicate well and can get along with all our team members (rather they're in product or growth parts of the business)

      • You have strong work ethic and are autonomous

      NICE TO HAVES

      • Experience with finance/accounting, CRM or other B2B data-rich apps

      • You speak another foreign language (e.g. French, German, Spanish, Italian)

      SALARY/COMPENSATION

      We believe a small team of rock stars can accomplish at least 10x more than an average team so we recruit very selectively and for the right candidate our salary/compensation package can be pretty competitive. We also offer flexible/remote working conditions however team get-togethers are required from time to time, especially during your onboarding (expect somewhere fun in South Europe, but that's a surprise!), so you need to be opened to travel on a regular basis.

      PLEASE NOTE: We currently accept remote work only from the UK and Europe.

    • Scalable Path is looking for a Full-Stack PHP and JavaScript Developer to work on a client project. This is a remote, full-time position.

      CLIENT COMPANY DESCRIPTION:
      The client is a consulting agency that helps enterprise organizations to better understand their problems and identify opportunities where Open Source technologies can be utilized to solve these problems.

      In order to do so, they collaborate with their clients on requirements and estimates to create a project plan and then provide development resources for the project. Progress is managed by a proprietary methodology that helps them reach their goals while staying within their budget.

      DUTIES AND RESPONSIBILITIES:
      As an agency, the client is currently involved in several large projects which require a variety of skills. In order of importance, they are Drupal 7, Drupal 8, and finally general PHP with experience in Node.js/MongoDB. Familiarity with SuiteCRM, SugarCRM, and Meteor would be a plus.

      As a Fullstack Senior Developer, you will be working on both backend site-building and frontend theming. You will be working on several projects and will be open to learning new technologies or improving your current skills when other needs arise. In order to complete your tasks, you will be working within the client’s proprietary methodology.

      As a developer, you will need to be compatible with 3 major aspects of this methodology:

      1- You would be dealing with JIRA tickets estimated at a maximum of 2-3 hours at a very granular level. For each one of them, you would be provided with the user story, technical approach, and acceptance criteria.

      2- Tasks are sometimes estimated by another internal team member, so you would need to:
      - Communicate if you disagree with the estimate and offer suggestions or alternatives to make things happen within budget while explaining trade-offs
      - Achieve the deadline even if that involves offering implementation compromises up to your project manager and the client

      3- Track your time by using Toggl which allows the company to collect metrics on your work.

      RELATIONSHIPS - WHO YOU'LL BE WORKING WITH:

      You will be reporting to the agency Principal who is also a senior software engineer. There is an existing daily meeting at 11:00am America/Los Angeles (-08:00) PST.

      REQUIRED SKILLS:

      - 3-5 years of experience with advanced PHP development
      - Node.js and JavaScript experience (outside of jQuery)
      - Solid capabilities in PHP (OOP and MVC Principles), HTML/CSS, JavaScript (jQuery) and AJAX
      - Humble, honest, hungry and smart
      - Organized, systematic, and logical
      - Good verbal and written communication skills.
      - Ability to work in a team and grow from constructive feedback.
      - Experience with Git

      DESIRED (NICE-TO-HAVE) SKILLS:
      - Experience with Drupal 6, 7 and/or 8 (strongly desired)
      - Familiarity with Meteor.js
      - Computer Science degree or comparable solid knowledge and real-world programming experience
      - Linux admin capabilities
      - Experience with Pantheon for hosting
      - Experience with Symfony
      - Contribution to at least one Open Source project

      START DATE:
      As soon as possible.

      EXPECTED CONTRACT DURATION:
      This is expected to be an ongoing engagement

      HOURLY RATE:

      The pay rate for this role is from $40 to $80 USD per hour, depending on experience and capability.

      https://www.scalablepath.com/view-position/738b90b5/full-stack-php-and-javascript-developer?pt[]=23729

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Salesforce Solutions Architect to help us change the way digital products are designed.

      About the Team:

      The Business Technology (BizTech) Team needs a Solution Architect with a strong background in designing, developing, and articulating solutions; implementing enterprise applications and associated integrations. This individual needs to be able to “speak” the very distinct and different languages of Business and Technology.

      What you’ll do:

      • Design, develop, and articulate solutions based on a customer's strategic business and technical requirements
      • Work with a variety of people (program managers, technical peers, and business partners) to ensure that maximum value is delivered to clients
      • Demonstrate progressive leadership in the full life cycle of the software development environment
      • Demonstrate ability and desire to continually learn new technologies in a changing environment; analytical and problem solving way of thought; overall resilient, flexible, and enthusiastic personality
      • Lead the implementation with responsibility for the delivery of the architecture designs and solution strategy 
      • Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives 

      What you’ll bring: 

      • Experience in providing program oversight and solutions architecture for salesforce.com applications preferably in a SaaS rich environment in a fast growing company with experience working in the lead-to-cash process
      • Experience in Salesforce with end-to-end implementation in the following areas: solution architecture experience on implementation projects using Agile and Iterative approach, how Salesforce architectural concepts influences design,  knowledge of the limitations of the platform (e.g. API and governor limits), as well as strong knowledge of architecture concepts (integration styles, architecture styles, patterns)
      • Strong knowledge of enterprise issues related to IT architecture and the ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution  
      • Knowledge of Business Process Management (BPM) techniques and tools
      • Experience with Reporting and BI tools like Mode, Tableau, Wave Analytics is an asset
      • Adept at working with AppExchange products such as DocuSign
      • Thorough understanding on the Salesforce development (Declarative, Apex Coding,  VisualForce) with knowledge of Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations
      • Experience in the design and implementation of real-time and batch integration with  Salesforce and other legacy systems using REST / SOAP and Bulk APIs or Any Tool/ESB 
      • Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch  

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

  • Customer Support / Customer Success (4)

    • 1 week ago

      Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

      We are looking for our second Customer Experience Advocate to assist our prospects and customers when using the Postscript platform. This hire will be the first line of customer communication in chat to troubleshoot, recommend solutions, and guide users through features and functionalities. You will be primarily inside of chat but occasionally will talk to customers via video conference. This person will contribute to our knowledge base of content. 

      To be successful in this role, we are looking for an excellent communicator and a person with the ability to earn trust and build relationships. Experience with helpdesk software is valued, but not required. Postscript uses Intercom. 

      This role is full remote, so comfort with being a self-starter and ambiguity is a must. Job title and role specifics will be based on experience. This role is going to follow a PST workday of 10:00-7:00 PST with some flexibility on the exact timing.

      Responsibilities

      • Respond to prospect and customer needs quickly via chat, email, or video call
      • Maintain help articles and knowledge base content for self-serve customers
      • Organize product feature requests with the rest of the Postscript team
      • Update our CRM with information about useful discussions with customers
      • Inform customers about new features and functionalities
      • Embody the Postscript brand to be solutions-oriented 
      • Follow up with customers to ensure their technical issues are resolved
      • Gather customer feedback and share with our Product, Sales, and Marketing teams
      • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

      What We'll Love About You

      • 2-5 years of experience as a Support Specialist or similar customer success role
      • Several years of experience in a remote-first role
      • Experience using helpdesk software and remote support tools (Intercom is a plus)
      • Experience with e-commerce and digital marketing is a plus
      • Understanding of how CRM systems work
      • Excellent communication and problem-solving skills
      • Experience interacting directly with customers
      • E-commerce experience/knowledge
      • Strong comfort multitasking and excellent grammar 
      • (Extra) Experience working in support of a SaaS tool 

      What You'll Love About Us

      • Happy customers who want your product
      • Opportunity to join a rocket ship in its early stages
      • Lots of room for growth – we empower our people then get out of their way
      • Fun – we're passionate and enjoy working together
      • Transparency - we’re open about the state of the business and take mentorship seriously
      • Empathy - we care about our employees and our customers - no room for jerks
      • Fast-paced, growth-focused environment
      • Travel - we get the whole team together in fun locations 3 times/year
      • Remote culture - work from home (or wherever)
      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
      • Pick your own equipment/work set up
    • This position is remote, based in the United States.

      As a Support Operations Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. You will be able to juggle a diverse workload that includes everything from managing user provisioning to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!

      Responsibilities
      • Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
      • Support and maintain several business critical SaaS systems (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Zendesk Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop and maintain system failover processes for customer facing Zendesk apps.
      • Provide support and troubleshooting for our Support systems, including App integration, tagging, macros, automations, etc. when necessary.
      • Maintain and demonstrate 100% compliance with all written security policies and change management controls and assist with quarterly audits of user access to key systems.
      • Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
      • Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
      Required Skills/Experience
      • 1-3 years experience in SaaS support with proven ability to support diverse customers needs with skill and humor
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
      • Proven ability to solve practical business problems
      • Understanding of business processes and ability to translate business requirements into application functionality
      • Zendesk enthusiast who thrives on working in a fast-paced and changing environment
      • Strong team player with service-oriented attitude and customer focus
      • Excellent written and verbal communication
      • BA/BS Degree or equivalent work experience
      • An eye for detail and out-of-the-box thinking
      • You share our values, and work in accordance with those values
      • Successful completion of a background check
      Desired Skills
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an agent or developer
      • Experience with enterprise integration tools
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

       
      Remote-Global
    • Responsibilities
      • Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence.
      • Familiarity with the needs of software development and IT operations teams.
      • Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management.
      • Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices.
      • Experience in a role that puts customer needs above all else.
      • Product demo experience.
      • Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development.
      • Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options.
      Requirements
      • Excellent spoken and written English
      • You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
      • Affinity with software and the software development process
      • Passionate about technology and learning more about GitLab
      • 3+ years experience in sales, marketing, or customer service
      • Experience with CRM and email automation software is highly preferred
      • An understanding of B2B software, Open Source software, and the developer product space is preferred
      • Is your college degree in French foreign politics with a minor in interpretive dance but you’ve been hacking together websites since you were 12? Perfect. We understand that your college degree isn’t the only thing that prepares you as a potential job candidate.
      • Be ready to learn how to use GitLab and Git
      • Start part-time or full-time depending on situation
      • You share our values, and work in accordance with those values
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

       

      Additional details about our process can be found on our hiring page.

      Remote-Central
    • We’re on the search for a Customer Onboarding Specialist with proven experience building relationships and advising clients. As the first point of contact for new users and leads, you’ll help new and prospective clients fall in love with SimpleTexting. The business texting journey is exciting, and you’ll be the trusty guide for those who embark upon it. Prior client-facing experience at a B2B company is a must. Bonus points if you have a background in sales!

      About Us

      SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.

      Responsibilities

      • It’s up to you to help users adopt our product as quickly, effectively, and enjoyably as possible. No small task, but a huge opportunity.

      • Lead live coaching sessions and presentations to train clients in the use of our platform as well as answer questions via phone, email, and live chat

      • Develop new business through proactive efforts and by managing new leads from visitor to trial sign-up to paid plan

      • Consult with clients’ who showed interest in our trial plan and guide them to implementing SimpleTexting as a solution for their SMS needs

      • Find out the needs of new sign-ups and demonstrate how SimpleTexting can help them succeed

      • Learn the ins-and-outs of everything SimpleTexting. Before you can help others, you need to become a pro.

      This Role Is For You If

      • You’ve helped manage accounts at a business or technology company

      • You love to think outside the box and come up with proactive, creative solutions

      • You have no problem fielding advanced product and technical questions

      • You’re confident, articulate, and sensitive to the needs of others

      • You know how to listen and are a pro at presenting, too

      • You enjoy juggling multiple tasks at once in a fast-paced environment

      Qualifications

      Minimum qualifications:

      • At least 2 years of experience working with customers

      • Familiarity with chat and CRM platforms

      • Healthy customer obsession and focus on delivering exceptional client experience

      • English is your primary language. Secondary languages are a plus.

      • Ability to learn new software platforms quickly

      • Self-starter, positive attitude

      • Highly organized. You can manage and prioritize several different projects.

      Bonus points:

      • Bachelor’s degree, preferably in a related field of study

      • 2+ years in customer onboarding / support / sales role

      • Experience conducting product demos using software such as Zoom or UberConference

      Location

      • Remote

      If you’re in Miami, you’re welcome to join us at the office!

      Compensation and Benefits

      • Compensation commensurate with your proven abilities

      • Unlimited flexible time off policy

      • Remote

      How to Apply

      Follow this link to apply: http://bit.ly/2MxYhm9

  • Marketing / Sales (10)

    • Owl Labs is an award-winning collaborative technology company and maker of the Meeting Owl and Meeting Owl Pro, the first 360° conferencing devices powered by AI and predictive technology. Backed by $22.3M in funding and used by over 25,000 companies globally, Owl Labs is focused on making collaboration simpler and meetings smarter. 

      We’re looking for a Customer Marketer to come help us strengthen and grow our customer brand. Do you love helping customers be successful? Are you a master at clear and concise communication? Are automation tools your best friend? If so, we want you to come be an integral part of the Customer Experience team and help us cultivate the happiest, most successful, and most valuable customers.  

      As our Customer Marketer, you’ll:

      • Have a serious content creation muscle and love to write. From nurture streams to customer newsletters, you’ll be able to communicate clearly and concisely. 

      • Apply a full-stack marketer mindset. You’ll understand all the marketing tools at your fingertips (email, content, paid ads, events, communities) and tap internal teams for help or make it happen yourself. 

      • Be the voice of the customer throughout the organization. Working together with customer success and support, marketing, and product, you’ll deeply understand our customer personas and make sure their successes and challenges are heard. 

      • Exemplify empathy in everything you do. You’ll be a key ambassador of our customer brand and lead by example. 

      • Use data to make decisions. You’ll bring new ideas and strategies to the table and know how to measure their success. 

      The best candidates will have:

      • A track record of high achievement

      • Grit, muscle, and a go-getter attitude 

      • Strong customer empathy and deep commitment to customer success

      • A “no job is too small” mentality

      • The ability and desire to work in a fast-paced environment with peers who challenge you to be better

      • The desire to meet and exceed measurable performance goals

      • A naturally curious mindset

      Some preferred qualifications:

      • Bachelor's degree

      • 3+ years of experience in a content creation or brand communications role. Experience working with customers directly is a bonus.

      • Experience working in a CRM

      More info about us:

      Owl Labs is currently headquartered in Somerville, MA but we are moving to the North Station area of Boston this Spring. This role can be on-site or join the ~30% of our workforce who work remotely. Please specify in your location preference in your application and also submit a cover letter explaining why you think you’d be a great fit as our Customer Marketer. 

      Owl Labs is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and applications from people of all walks of life. We don't discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. We are committed to providing accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know!

      Are you interested in applying for this position? Submit your resume, cover letter, and LinkedIn profile to [email protected] and someone from the Owl Labs team will be in touch.

    • 1 week ago

      Ylopo is looking for our next superstar sales representative. We have more inbound leads than we can handle with our current small sales team and we’re looking to find a new team member who can confidently and diligently turn qualified inbound opportunities into happy customers.

      You'll love this role if... you are a natural born seller who yearns to be in a true team atmosphere where a driven individual can grow to unlimited heights in one of the largest and fastest growing industries in the world.

      Who We Are: Founded by two real estate technology veterans, Ylopo has developed a next generation Complete Digital Marketing and Technology Platform that generates and nurtures high quality home-buyers and sellers for its client base of real estate agents, teams, and brokerages. There are almost 2 million real estate professionals in the U.S. who are prime prospects for our suite of superior products including a proprietary technology that sits on top of Facebook unleashing the most targeted and cost effective lead generation opportunity the real estate industry has ever seen. Ylopo is now entering a very exciting and high-growth stage and we’re looking to add more great people to our driven, fun, and close-knit staff. Ylopo is an ideal place to work for anyone who wants to be in a growing industry, winning atmosphere, with the ability to be autonomous and develop professionally. 

      What we offer:

      • $50,000 guaranteed base salary with the potential to earn over $100k per year with a target based sales commission plan.
      • Benefits package includes health coverage, paid vacation/sick days, and retirement savings plan


      • At least 1 - 3 years of work experience in either B2B software sales or the real estate industry
      • Fluency in using online CRM platforms
      • Track record of high achievement - tell us what you've done that makes you a winner!
      • Integrity, energy, and genuine desire to understand and solve customer problems
      • Ability to think on your feet
      • Comfortable with selling over the phone
      • Confident, competitive, high level work ethic, sense of urgency, and a closer mentality
      • Ability to prioritize and handle time effectively
      • Strong listening and presentation skills
      • Excellent written/verbal communication skills
      • Four-year college degree is preferred but not required

       

      Sales Representative Key Responsibilities:
       

      • Follow-up on and convert inbound leads into happy customers.
      • Earn client’s trust by understanding their needs and thoughtfully answering their questions.
      • Demonstrate how our technology platform works and how it can help the client’s business grow.
      • Implement and follow structured sales and account management processes including trackingkey data in our CRM platform.
      • Achieve performance metrics and goals set by management.
    • Welcome to the CS Fam 

      CommentSold is a social commerce platform that modernizes the way retailers connect to online shoppers, including hosting live sales events and managing day-to-day retail operations. Simply, we help online retailers do less and sell more. 

      Our team is dispersed throughout the US and Canada, which means we value the diversity and unique collaboration that’s fostered through a remote team. We work incredibly hard for our customers, and believe deeply in our platform’s value. We're a high energy, high growth team and we love to win.

      Sales Team

      Our Sales Development Representatives work outbound to share CommentSold with boutique owners around the country. They research the latest places our customers gather, and engage and qualify great prospective customers. Our SDRs work alongside Account Executives to manage the the relationship once they're on board.

      At CommentSold, you will have the opportunity to develop skills in all aspects of sales: prospecting, messaging, communication, and ultimately joining the ranks of the world class Sales team that we are building.

      In this role, you will

      • be a prospecting machine and actively reach out via phone, social channels, and email daily with relevant information from your research on target companies and personas

      • route qualified sales appointments to the appropriate Account Executives for further development and closure

      • be a master at the art of sending personal, strategic, valuable messages from email to social messaging

      • identify and leverage compelling new business entryways for very targeted outreach (events, markets, conferences, groups)

      • quickly research and strategize new approaches to create interest and engage leads

      • secure and schedule meetings and demos adopting all tools available to you

      • work closely with Account Executives to move prospects through the pipeline

      • consistently achieve or exceed monthly goals of demos, meetings and qualified opportunities generated

      • learn and maintain in-depth knowledge of the CommentSold platform, industry trends, and competition

      • successfully manage and overcome prospect objections

      • provide closed-loop feedback to Sales and Product teams to ensure continuous process and product optimization

      • Have a maniacal obsession with maintaining the quality of our CRM with latest and accurate prospect information and status

      If you're right for this role, you have

      • high intellectual acumen

      • high “figure it out quotient”

      • high “grind quotient” - activity wins, even when it isn’t always fun

      • personal competition - you need to win and you want to be the best at your job

      • humble coach-ability - you are willing to listen and learn and become the greatest version of yourself

      • like-ability and charisma - you can make friends with strangers

      • intuitive attention to detail and organization

      • a demonstrable record of success in a sales-oriented role

      • effective written communication and a creative thinking

      • the ability to engage and empathize over the phone

      • great self-awareness speaking in a professional and polished manner

      • experience with social platforms including Facebook and Instagram

      • experience in a fast growing startup environment

      • experience with inbound/outbound sales

      Join CommentSold

      At CommentSold, you can work from anywhere thanks to the power of the internet - we put extra effort into our remote culture to ensure we exceed the engagement we all need. We value our team, and show that through competitive salaries and bonus opportunities. Health, dental, vision, and life insurance are available to all full-time employees.

      You’ll work alongside some of the most hardworking and creative teammates and customers, and we like to think that energy is infectious.

    • 2 weeks ago

      This position is remote, based in APAC.

      We are looking for Area Sales Managers (ASM) in all of our territory selling markets. As the ASM, you will lead a dynamic sales team and help GitLab surpass our growth goals. Reporting to the Commercial VP, you will be responsible for hiring, developing and leading a high-performing team of Mid-Market Account Executives to meet and exceed sales goals. The right candidate is truly passionate about open source software and has a proven track record to talk about! This is an exciting opportunity to unequivocally influence GitLab’s overall success and growth.

      Responsibilities
      • Drives, manages and executes the business and revenue of a sales team
      • Analyzes market dynamics in an effort to maximize existing successes and to create new sales growth opportunities
      • Prepares forecasts, territory/industry management, and growth plans
      • Educates team on significant industry factors including competitive products, regulations, trends, customer needs, and pricing
      • Establishes and reports on metrics to measure team performance; correct deficiencies where necessary
      • Ensures that the sales plan is aligned with and supports the corporate revenue goal
      • Manages a team of 5-10 Mid Market Account Executives; fosters a successful and positive team environment
      Requirements
      • 10+ years experience in field sales, operations and leadership in open source software or software DevOps environment
      • Experience selling to Fortune 500; willingness to “roll up your sleeves” and sell
      • Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
      • Experience utilizing CRM systems and marketing automation systems (such as Salesforce, Clari, Marketo, etc).
      • Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
      • Strong relationship building and negotiation skills
      • Strong presentation skills; Executive level communication skills (both written and verbal) and the ability to mentor others
      • Ability to travel as needed
      • You share our values, and work in accordance with those values.
      • Leadership at GitLab
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.


      Remote-Asia
      Remote-Australia West
      Remote-Australia East
      Remote-New Zealand
    • 2 weeks ago

      Gatekeeper is a SaaS-based, next-generation solution that transforms how organisations manage their contracts. We help our customers to reduce risk, improve compliance and maximise value.

      Due to strong global growth, we're looking for a Marketing Executive to join the team. This is a rare chance to join a true technology startup, working with a close-knit team to execute marketing activities primarily through online channels, but also increasingly offline.

      The Marketing Team’s primary responsibility is to drive qualified leads to the Sales Team and to ensure a steady flow of quality content, messaging and collateral to support the growth of the business.

      This is a new role, and the successful applicant will have the opportunity to help shape the direction of the marketing function.

      Note: This is a fully remote role and your physical location can be anywhere in the UK.

      DO NOT apply for this job if:

      • You are not fanatically focused on a data-driven approach to consistently exceed performance goals
      • You ever consider mediocrity acceptable
      • You need to be told what to do
      • You need to be the smartest person in the (virtual) room
      • Don’t like working with the best and learning something new every day
      • You have an ego bigger than your sense of humour


      If this role feels like a fit, read our Vision & Values. Only If they excite and inspire you to join our team and culture then, please, read on.

      IN THIS ROLE, YOU WILL:

      • Create and implement predominantly-digital, global marketing campaigns across a range of platforms including Google Ads, LinkedIn and industry-specific resources.
      • Track campaign performance through Google Analytics and Hubspot CRM and make optimisation decisions based on outcomes and data.
      • Work closely with your global Sales colleagues to support their activity through the production of quality collateral such as case studies, whitepapers and other assets.
      • Produce quality written content in the form of blogs and website pages to encourage engagement and conversions.
      • Generally improve the performance of the website through measurement, testing and optimisation.
      • Run segmented campaigns to our customers through all available channels to build loyalty, encourage usage and drive expansion revenue.
      • Produce a range of regular reports and gain familiarity with SaaS-specific metrics.
      • Manage online reviews and reputation through all major channels.
      • Manage external design and development resources.
      • Constantly improve your understanding of marketing through self-directed learning and online resources.
      • Help drive the next phase of growth for this exciting software business.

      Requirements

      ABOUT YOU:

      • You’ll be a numerate and experienced marketer; comfortable working with large datasets and able to turn them into actionable insights.
      • You’re a talented content writer with a passion for the English language that may occasionally cross over into pedantry.
      • You have experience working with all major digital advertising platforms.
      • You’ll have worked in a startup environment before and be familiar and comfortable with the challenges and opportunities that it presents.
      • You’ll understand the differences and similarities between B2B and B2C marketing.
      • You’re comfortable working autonomously
      • You’re also comfortable owning a performance target and will have a track record of exceeding them.


      Other desirable skills/experience:

      • Basic HTML
      • Photoshop or experience with other image editing software
      • Video production and/or experience of running webinars
      • Previous experience of remote working
      • Strong commercial acumen
      • Hubspot or Salesforce experience

      Benefits

      HOW GATEKEEPER SUPPORTS YOU:

      • Work remotely: Live & work wherever you like - no more commutes
      • Flexible hours: Design your working time to meet your lifestyle
      • Technology: Get hooked up with a laptop, monitor and headphones to do your best work
      • Gatekeeper Retreats: Join us on annual (or more frequent) GK Gatherings
      • Learning & development budget: to support our lifetime learners we offer financial support for courses, books and events
      • Health: stay fit and healthy - reimbursement for a gym membership or any other well-being activity
      • Thorough product training to equip you with the tools to succeed
    • We're seeking a Strategic Growth Lead to join our rapidly growing startup in Boston. Our ideal candidate is an entrepreneurial, sales-oriented person with a drive to win, an unwavering team spirit, positive attitude, and stellar sense of humor who is eager for an opportunity to grow and make a real impact.

      As Strategic Growth Lead, you will be responsible for helping expand the value of our existing customer. This means you’ll be the key touchpoint for deepening our client's engagement with Cuseum. This role is an important part of our business development team and is a great opportunity for a smart, energetic, and results-oriented individual

      The role:

      - Expand revenue of existing customers through upselling, cross-selling, bundling, and renewals.

      - Reach out to customers and prospects via phone, e-mail, and other campaigns.

      - Craft highly personalized, targeted e-mail to prospects.

      - Conduct product demos and demonstrate how we add value to our customers

      - Set-up and monitor campaigns on existing sales automation and CRM tools.

      What we’re looking for:

      - Great communicator, both internally and externally

      - A creative, hands-on problem solver

      - Enjoys working on a team but can also succeed when working autonomously

      - A quick study – able to pick up and cope with change quickly

      - Entrepreneurial spirit and “can do” attitude

      - History of selling to and/or working with nonprofits or museums is a plus, but not required.

      Requirements:

      - Ability to work in a fast-paced, startup environment

      - Comfortable and confident on phone calls

      Come be a part of our team!

    • About the Company:

      Clarifai is an artificial intelligence company that excels at visual recognition. We do not sell an abstract, futuristic technology - we sell a solution that people can use today to solve real-world problems. We believe that the same AI technology that gives big tech companies a competitive edge should be available to developers and businesses. That’s why we build products to make it easy, quick, and inexpensive for them to innovate with AI, go to market faster, and build better customer experiences. We make “teaching” AI just as accessible as we make using AI, which is why our technology is the most personalized, unbiased, accurate solution in the market.

      We have secured $40M in funding up to date, backed by Menlo Ventures, Google Ventures, USV, NVIDIA, Qualcomm, Osage, Lux Capital, LDV Capital, and Corazon Capital.  To continue to succeed, we need people like you to join the team!

      Clarifai is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      As an Enterprise Account Manager, you are responsible for renewing and up-selling Clarifai’s Products and Solutions with existing clients. You will also be working closely with a Sales Engineer in the territory.

      Responsibilities

      • Use relationship management techniques to develop selling opportunities within customers accounts; penetrate new divisions and organizations
      • Schedule and attend sales call appointments with a prospect in a partner organization. Clarifai Customer Success Representatives and Solutions Consultants may also participate in the sales call to help qualify the opportunity.
      • Utilizing a consultative approach, discuss business issues with prospects and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
      • Respond to RFP's and follow up with prospects.
      • Develop an account plan to sell to customers based on their business needs.
      • Build and strengthen the business relationship with current accounts and new prospects.
      • Recommend marketing strategies.
      • Provide status information to your Manager including forecast/pipeline information.
      • Provide, or facilitate training opportunities for your accounts.
      • Identify Clarifai customer references that can be utilized when reference selling.
      • Provide product feedback back to engineering to improve Clarifai’s complete block solutions.

      Requirements

      • Strong verbal and written communication skills + presentation skills
      • Ability to work collaboratively with employees within the sales function and across functions including Marketing, Sales Operations, System Engineering, and Product Development
      • Experience with target account selling, solution selling, and/or consultative sales techniques
      • An aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape
      • Ability to communicate with senior managers about their business challenges and Clarifai data management storage solutions
      • Experience using SFDC and other CRM software
      • Track record of exceeding assigned sales quotas in contiguous, multiple years

      Qualifications And Experience

      • 5 to 10 years of sales experience preferred.
      • Experience that demonstrates a strong level of expertise in technical specifications required to sell Clarifai products and services is required.
      • Bachelor’s Degree or equivalent experience.
    See 3 more Marketing / Sales jobs
  • Product (1)

    • Close (American or Euro time zone)
      3 weeks ago
      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      TL;DR: We are seeking a Head of Product Marketing that will be instrumental in defining our product and market positioning and will take ownership of growing our customer base and platform adoption through a wide range of marketing efforts. This position will lead the Product Marketing function within the organization—an incredible opportunity to shape the brand and future direction of our product and company.

      This position requires a highly motivated individual with previous experience leading product marketing and GTM strategy, and who is comfortable in a fast-moving  environment. The successful candidate will be customer-oriented, self-motivated and results-driven.


      About You

      You have a knack for understanding people. You ask a lot of questions. You’re decisive.

      As Head of Product Marketing at Close, your primary job is to understand our customer— what motivates them, what makes their job difficult, and what simply delights them. You will take these constant and ongoing learnings and deftly apply them to the way we position our brand and product to the world. After all, product marketing is at its very core, “people marketing”. 

      Your previous experience creating successful go-to-market plans (from high-level strategy down to tactical execution) will enable you to oversee the rollout of all new products and feature updates.  

      Sometimes you’ll be looking at our product marketing from a high level view—say, determining our key objectives for the quarter or the year. Other days, you may be down in the weeds yourself, writing landing page copy or working with others on the marketing team to run A/B conversion tests on site. You’re comfortable—and happy—doing both.

      What you don’t know, you’ll openly admit, but then you’ll get to work figuring it out (asking others for help and/or digging deep on your own). Your self-motivation and a relentless drive to learn/do more are appreciated by all. You pride yourself on being a “clever thinker”.  You’re comfortable talking with and working alongside our product, sales, development, and customer success teams. You understand your critical part in the overall machine, graciously accepting thoughts and feedback from others while offering your own expertise where you can. You pride yourself on being “overly communicative” -- keeping everyone up to date with the latest product marketing wins, losses, and initiatives.

      You are comfortable working remotely as part of a small team, with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the biggest opportunities and company objectives.

      When you’re in the wrong or make a mistake you can admit it. You can articulate why it happened and how you’ve learned from the experience. 

      You are in a European or American timezone.

      Above all, you understand that your success—and our success—hinges on the satisfaction and loyalty of our customers. 


      About The Role

      You will be responsible for championing the features and benefits of the Close sales platform through our marketing messaging and market positioning. You’ll work closely with Danny (Director of Marketing) and our motley crew of marketing crushers. 

      Just some of the things that will come across your [metaphorical] desk…

      Main KPIs

      > Product marketing impact on new trial signups (On-site testing and website updates, email marketing campaigns, increase inquiries from software review and industry sites)

      > Product adoption (free to paid + user activation within app)

      > Product launch/update success metrics (per launch)

      “Product superstar, that is what you are…”

      > Develop messaging, positioning, and competitive differentiation of our products in the SaaS/sales market. Own all on-site messaging. Devise the go-to-market strategy for all product launches and feature updates. Oversee the tactical execution of each GTM strategy.

      > Stay on top of the latest trends and tech advancements in the sales and CRM space. Communicate these learnings across the organization, including to our Product, Customer Success, and Development teams.

      > Identify new verticals and areas for business and product expansion. Champion all marketing efforts that relate to these growth initiatives.

      Corner the market[ing]

      > Own the product messaging in all of our marketing campaigns and corresponding collateral, which may include, but is not limited to, email, social media, blog posts, sales enablement content, and landing pages.

      > Dive deep into our customer acquisition strategy and execution, driving new trial sign-ups via smart, empathetic product/feature messaging and content. Must be comfortable devising and executing tactics to bring customers down the sales funnel.

      > Work closely with the marketing team to ensure that these brand and product value propositions are communicated consistently across everything we do.

      > Work alongside Product and Customer Success teams to identify key verticals, customer personas/roles, and geos for nuture/expansion. Define and produce the content for SEO-optimized industry-specific landing pages, CRM comparison pages, paid/display ads, other marketing materials, to effectively reach these cohorts.

      > Identify marketing website tests and updates to increase visitor conversion rate (visitor to trial signup). This includes, but is not limited to, A/B testing via copy and messaging, videos/images, and modifications to page designs.

      > Work alongside the marketing content team to identify middle and bottom of the funnel content opportunities such as product-focused white papers, blog posts, videos, and more.

      > Develop, nurture, and execute on partnerships with other vendors in the B2B SaaS and product space (online co-promotions, co-branded content, event sponsorship, etc).

      > Champion our customers via the collection and production of testimonials, case studies, and customer profiles (determining the best way to showcase them -- images, video, etc).

      > Generate verified product reviews from our customers for product comparison and online community websites like Capterra, G2Crowd, and Quora. Monitor and ensure our visibility on these, and other, SaaS review/comparison sites.

      Requirements

      > 4+ years experience working within a tech or SaaS organization (extra points if B2B, extra extra points if you can show a correlation between your work and company growth during your time there)

      > 2+ years in a product marketing role, with a track record of successfully taking products to market (devising and executing a GTM strategy)

      > Strong passion for product and ability to ‘speak the same language’ as Product and Development teams (“Scrum, Agile, Javascript, APIs, sprints”, etc, etc)

      > Project management expertise—can coordinate and juggle a variety of projects from conception through production and ensure alignment with other internal teams (Product, Customer Success, Sales, etc).

      > EXPERT command of the English language (written and verbal), with the ability to write in a wide variety of styles. Must be a copywriting pro—masterfully creating short, value-packed, relatable content to drive new conversions.

      > Foundational knowledge of common marketing analytics and campaign management platforms (analytics, popular ESPs, ad networks, social platforms, etc)


      Bonus points for the following skill sets:

      > Front-end coding (HTML/CSS/JS, GitHub)

      > Design and video (editing, Photoshop, graphics creation, etc)

      > Familiarity with SaaS finance and reporting 

      Why Close?

      > Culture video 💚

      > 100% remote (we believe in trust and autonomy)

      > 2 x annual team retreats ✈️ (Lisbon retreat video)

      > Competitive salary

      > 7 weeks PTO (includes company-wide winter holiday break)

      > 1 month paid sabbatical after 5 years

      > $200/month co-working stipend

      > Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      > 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      > 401k matching at 4% (US residents)

      > Dependent care FSA (US residents)

      > Our story and team 🚀

      > Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).

      We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

  • All others (3)

    • Postscript (US only)
      Today

      Postscript is building the world’s greatest remote organization by modernizing how brands communicate with consumers. We’ve created a best-in-class SMS marketing tool used by thousands of happy ecommerce stores. Backed by Y Combinator and Accomplice VC, Postscript is growing fast and looking for remarkable people to help scale the company.

      Working collaboratively with the Partnerships and Marketing team members, this hire will be responsible for the execution of events for the company. Events are core to growth at Postscript, serving as an impactful channel for sales and partnership engagement, as well as for enhancing brand recognition.  You’ll own pre-event preparation work and lead generation, run point on day-of event execution, and diligently organize and document lead flow in order to optimize and measure the impact of every event. Strong candidates will excel at project management and client relations, love travel and enjoy the creative and strategic process of running events. 

      Events at Postscript consist of sponsoring major conferences, in which we will be responsible for running a booth or participating as a speaker, collaborating with other agencies and tech partners to host intimate and elevated dinners with high value customers and leads, and running city-specific meetups for merchants. In addition, we will look to this person to provide thought leadership on future event opportunities, such as a Postscript conference, large scale workshops, and internal team events. 

      Primary Duties

      • Coordinate event logistics (travel, presentation material preparation, swag orders and shipping, invitations and guest list, etc)

      • Assess inbound event opportunities, working with stakeholders to evaluate all factors including upfront costs, expected ROI, audience relevance, and time commitment

      • Project manage event deadlines, content creation, staffing, and promotional calendar

      • Work cross-functionally to ensure every aspect of event collateral is prepared and approved on time 

      • Write thorough, results and feedback-oriented event recaps for the internal team

      • Manage event lead flow from pre-event lead generation and initial interaction through to hand-off to the Go To Market team

      • Create and maintain our event calendar (plus the corresponding attendance), including things like dinners, meetups, and customer conferences

      • Help with pre-event lead outreach/marketing and post-event lead follow ups from events, including updating our CRM

      • As the team member with the most experience running events, you’ll also be asked to pitch in and support our People Ops team with organizing our tri-annual company off-sites (these are really fun multi-day retreats in awesome cities!)   

      What we'll love about you

      • 1-3 years experience coordinating events and marketing programs

      • Strong project management, people relations and organizational skills - you’re a generalist

      • You demonstrate a willingness and eagerness to take on additional marketing and community engagement initiatives, both online and off

      • Previous startup experience is a plus

      • Comfort being client facing/in sales environments

      • Experience utilizing some sort of marketing automation/CRM

      • Willingness to travel up to 50% of the time 

      What you'll love about us

      • Opportunity to join a rocket ship in its early stages

      • Lots of room for growth – we empower our people then get out of their way

      • Fun – we're passionate and enjoy what we do

      • Transparency - we’re open about the state of the business and take mentorship seriously

      • Empathy - we care about our employees and our customers - no room for jerks

      • Fast-paced, growth focused environment

      • Remote culture - work from home (or wherever)

      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance

      • Pick your own equipment/work set up

      • Happy customers who want your product

    • This position is remote based.

      As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

      Responsibilities
      • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
      • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
      • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
      • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
      • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
      • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
      Requirements:
      • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
      • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
      • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
      • Ability to use GitLab
      • You share our values and work in accordance with those values.
      Desired Skills:
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an admin or developer
      • Experience with enterprise integration tools
      • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
      • Ability to collect, synthesize, and research complex issues and diverse information.
      • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
      Performance Indicators

      Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

      Learn more about Leadership at GitLab

       

      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
      • Selected candidates receive a short assessment from our Global Recruiters
      • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
      • Successful candidates will subsequently be made an offer via email

      Additional details about our process can be found on our hiring page.

      Compensation

      The compensation for this role can be found here.

      Remote-TAM
      Remote-ATL
    • 2 months ago
      Data Analyst (Remote)

      We're looking to hire our first data analyst to lay the foundation for all aspects of Mixmax’s data-driven problem solving and decision making. You’ll be a key communicator, working both cross-functionally in our San Francisco office and across our distributed organization.

      Mixmax integrates with your company's existing toolchain - email, calendar, chat, CRM, and more - to bring all information into one place. This means we're syncing, storing, & indexing hundreds of millions of events a day into our system, and then building blazing fast APIs and rich integrations to delight users.

      As a data analyst, you’ll help start a team specifically focused on ensuring the company is making informed decisions across the entire organization. This means building rapport with each function to serve as an analytical partner for their most complex problems. Making sure analyses are accurate, repeatable, and actionable in addition to working to democratize data for your colleagues. 

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      Responsibilities:

      As our first data analyst, you’ll:

      • Partner throughout the organization to empower each function to make data-driven decisions. 
      • Work closely with Data Engineering to ensure that our schema is streamlined for actionable analysis.
      • Extract actionable insights through analyzing large, complex, multi-dimensional customer behavior datasets
      • Translate complex concepts into implications for the business via superb communication skills, both verbal and written
      • Understand what matters most and prioritize vigilantly
      • Sample projects include:
        • Product - What is our most viral feature?
        • Sales - Who is the ideal customer for each of our sales channels?
        • Marketing - What is the value of a free user?
        • Support - How does Support interactions affect lifetime value?
        • CSM - When is a customer a churn risk? When is there an expansion opportunity?
      Requirements and skills you possess:
      • 4+ years of work experience in analytics/data science or a directly related field - some of which should be in a technology environment 
      • A proven track record of initiating and delivering actionable analyses/recommendations in order to drive business impact 
      • An understanding of SaaS business models and key metrics 
      • Some experience building data science models to provide deeper insights 
      • Excellent communication skills (technical and non-technical) and comfort working with high-level stakeholders 
      • Ability to work autonomously in a dynamic environment 
      • Excellent SQL skills, fluency with BI/visualization tools, and deep knowledge of Excel, R, Python, or other analysis tools 
      • Strong critical reasoning skills, including an understanding of common pitfalls of data analysis
      • Have worked remotely before for at least 1 year