Remote chat Jobs in February 2020

27 Remote chat Jobs in February 2020

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  • Hottest Remote Jobs

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
  • Software Development (10)

    • Company overview

      Ceros is an experiential content platform that empowers the creation of bespoke, immersive digital content without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom interactive microcontent, to immersive event microsites, you can build it with Ceros. Publish and update live content instantly, and embed it into your site instantly. Join us in ending the endless creation of static content and be part of the movement towards meaningful content experiences.

      Our customers include some of the world’s leading brands, such as Mashable, GE, Red Bull, United Airlines, and IBM.

      We are well-funded and venture-backed by prominent investors including Grotech Ventures, Greycroft, and Starvest Partners.

      About the Product

      Ceros provides multiple products and the Devops team supports them all.

      The core Ceros (https://ceros.com) product is comprised of multiple single-page applications (Admin, Studio, and Player) written in Javascript using libraries like jQuery, Require, and Backbone.  It is supported by a REST backend built in PHP. The Ceros Studio is built around the HTML5 Canvas element.

      We’re in the midst of migrating both the frontend and backend to Typescript.

      The infrastructure uses Docker, Jenkins, and Cloudformation. We use a myriad of AWS offerings. We also use Okta for authentication and Fastly as a CDN.  We’re eying a migration to Terraform and Kubernetes.

      The DevOps team also supports Markup (https://markup.io), which is built in React and Typescript on the frontend and Typescript on the backend.  Its infrastructure uses Terraform and Kubernetes on AWS.

      About the Team

      As part of the Ceros product team, you’ll be working with a cross-functional group of the most talented people you’ve ever worked with. We hire only passionate and creative people with a proven and unquestionable ability to execute, and every member of the team is equally responsible for moving the product forward.

      We have a dynamic company culture that collaborates daily. We care deeply about the user experience, and we debate passionately about our ideas. When you work at Ceros, you check your ego at the door, and you aren’t afraid to be honest, especially to yourself. We take our jobs seriously but ourselves not so much.

      The DevOps team is the primary caretaker of the infrastructure, responsible for owning the infrastructure roadmap and pushing it forward.  We’re constantly looking to improve the infrastructure to make it more stable, scalable, available, more easily deployed, and easier to work with.  

      We follow DevOps principles, which means we view ourselves as the deep knowledge and support for all the developers when they need to write infrastructure code for their stories and fight the tendency to silo on a daily basis.  We each attend one of the other development team’s standups as a liaison and we keep the door to the #devops slack wide open for anyone who has questions. We review the other team’s infrastructure code to make sure it’s in line with where we want to go.  And we work to build better tooling around development processes to support the other teams in their work to push the product forward.

      About the Job

      As a DevOps focused engineer, your typical day-to-day involves:

      • Evaluating, testing and building new infrastructure tools and technology

      • Writing detailed planning documents on stories so your teammates can assess the proposed approaches to a story, offer suggestions of approaches missed, and we can all agree on where to go from there

      • Writing maintainable code (probably goes without saying)

      • Carrying out and being on the receiving end of intense code review sessions from your peers who hold your work (and their own) to the highest of standards

      • Helping the full stack development teams write infrastructure code, and reviewing said code

      • Writing clear documentation around infrastructure code and development tooling so that it’s easy to understand, use, and modify

      • Working closely with the rest of the team to deploy new releases and data migrations without hiccups 

      • And finally, ensuring the availability of the Ceros platform

      What we’re looking for:

      • Experience with CI/CD pipelines, configuration management, infrastructure orchestration, containerization, linux administration... you know, DevOps.  

        • In particular, several years of experience with Terraform and Kubernetes. 

      • An eagerness to write well documented, clear code.  You understand that infrastructure code is still code and the principles of documentation and organization that apply to every other kind of code, still apply here.

      • The wisdom of experience.  You understand that principles and design patterns are important guidelines, but not hard and fast rules.  You know when to apply a pattern and when not to, when to hold fast to a certain principle, and when to let it go.  You understand that sometimes we can’t let the perfect be the enemy of the good and we’ll have to take on tech debt, but when we do, it should be with consideration and intention (and should be documented).

      • An eagerness to learn.  We’re looking for engineers who are able and eager to keep up with the pace of our rapidly evolving field.  

      Key things to know

      • This is a remote role

      • We want you to start ASAP

      • This is a full-time position

      • Unlimited vacation days

      • Competitive salary

      • Stock options

      • Premium health insurance

      Working completely from home, you’ll be communicating often through chat rooms, email, and video conferencing. We offer flexible working hours and an extremely flexible vacation policy. And we provide excellent gear (15” Macbook Pro, iPad, external monitor, etc.). 

      Next Steps

      If you’re interested in being part of the Ceros team, please send your resume and a cover letter to us. We’re a company of passionate, honest, and sometimes silly people, so don’t be afraid to express yourself.

    • 1 week ago

      Job description

      We have active software projects and looking for 2 Senior-Level Python Developers to help us deliver a successful product. 

      About Us

      We're a US-based software agency, with an excellent reputation on Upwork, that solves our clients' toughest challenges by providing unmatched services in custom software development, consulting and support. We partner with medium to large businesses, including Fortune 500 companies, to deliver transformational outcomes for a demanding new digital world. 

      Who We Are Looking For (Senior Django Developer)

      If you're a python developer who loves to stay focused on coding without worrying about collecting requirements, dealing with clients directly, and working with a professional, organized team...get in touch! We seek a long-term partnership with someone who can work well with a distributed team, has great work ethic, open communication, and isn't afraid to contribute input if they see a better way to do things. And we'll do our part by providing you with exciting, challenging applications. 

      What We Provide You With

      We help and support you by providing the following for any project you work on:

      • Documentation

      • Full Requirements

      • Wireframes

      • Front-End Team

      • Back-End Lead

      Tools We Use

      • Atlassian (Jira, Bitbucket & Confluence)

      • Slack

      • AWS

      Interview Process

      • Upon acceptance of your proposal, we will follow-up to schedule a technical interview. The process would be the following:

      • Video Chat using Zoom (we will send an invitation link)

      • Brief Interview Questions

      • Screen share so you can walk us through recent projects and your development processes

      • Last, we will follow-up by sending a quick online coding test.

      If you feel this would be a great opportunity for you, please take the time to write us a thoughtful reply. Please put the words "serious applicant" at the beginning of your reply, so we know you read this entire job post thoroughly. 

      We ask that you only contact us through Upwork and not outside applications such as email or Linkedin. 

      Thank you and looking forward to hearing from you!

    • About Us

      Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

      We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

      Role Overview

      In this exciting role, you will work on the next generation of Securework's security products. You’ll join a very seasoned team of Software Engineers and Data Scientists, and collaborate with stakeholders across security and technology groups to drive innovation.  Your focus will be on DevOps functions within a Kubernetes environment including continuous delivery, monitoring and security across a diverse set of environments from development through to production.

      The ideal candidate will possess strong technical knowledge and software development background with an emphasis on Kubernetes, continuous integration and continuous delivery (CI/CD), designing and developing software leveraging Public Cloud platforms (e.g. AWS, GCP, Azure).  This position also requires experience in designing, developing and reviewing security and technology architectures, and the ability to identify and drive issues to closure. This individual must be a consensus builder, a team player, and work well within an open security posture environment. Red team experience and mentality a definite plus.

      To learn more about one of our newly launched products that you will secure and develop, explore here

      Core Responsibilities Include

      • Delivering production code at a regular cadence using Agile techniques, tools and methodologies.

      • Building automation tools and components to enhance the installation and provisioning of cloud-based applications in AWS, Azure, or similar cloud providers.

      • Collaborating with Software Architects, Software Engineers, and Data Scientists and ensuring products and services are pushed into production in a secure fashion.

      • Automating the deployment of products and services and actively monitoring to ensure uptime and effective performance of applications and platforms.

      • Acting as an escalation point to address issues with outages and operations and actively forecasts to proactively address issues and minimize downtime.

      Required Skills and Experience

      • 8+ years of software development experience with emphasis on DevOps responsibilities.

      • 2+ years of Kubernetes experience focused on DevOps.

      • A deep understanding of CI/CD tools, processes and a strong desire to help teams release frequently to production with a focus on creating reliable high quality results.

      • Strong development experience with languages such as Python and Go.

      • Strong background integrating continuous delivery (CD) tools, such as Spinnaker, GitLab or Argo, with Kubernetes.

      • Experience integrating CI/CD feedback with code review systems like GitLab and group chat software such as Slack or Mattermost.

      • Experience integrating monitoring and alerting capabilities using software such as Grafana, StatsD, Prometheus, DataDog, etc.

      • Experience working or developing autoscaling tools (ex. Vertical Pod Autoscaler, Cluster Autoscaler and/or the Horizontal Pod Autoscaler).

      • Expertise with Amazon AWS, Google Cloud Platform and other common public cloud providers.

      • Ability to tackle problems both at the large scale and the small scale, with constant focus on optimization, high availability, and security as it relates to the CI/CD process.

      • A drive to continually learn new technologies, tools, and methodologies, including those out of your comfort zone.

      • Strong attention to detail, excellent analytical capabilities and a passion for building robust platforms for accelerating delivery to production.

      • BS in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.

      Preferred Skills and Experience

      • Experience with Gitlab.

      • Past experience with infrastructure tools such as Terraform, Packer, Ansible and Vault.

      • Experience writing Kubernetes operators is a plus.

      • Experience solving problems in a live production environment.

      • Experience working with and managing multiple Kubernetes clusters, preferably with federation.

      • Certified Kubernetes Administrator (CKA) a plus.

      • Prior experience working at a startup or in an entrepreneurial environment.

      Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

    • Graylog is a leading open source log management system that enables fast and efficient problem analysis in the areas of security, compliance, operations andDevOps. Our enterprise product enables large organizations to capture, store and analyze terabytes of machine data in near-real time.

      We are a young, growing company with locations in Germany and the USA.

      Responsibilities
      • Further development of Graylog's search engine in Java
      • Implementation of Elasticsearch management features from within Graylog
      • Further development of the Elasticsearch client
      • Elasticsearch updates
      • Tracking of new Elasticsearch versions

      Graylog Environment
      • Java 8, Elasticsearch and MongoDB on Linux
      • Maven, IntelliJ, Git, GitHub, Jenkins
      • Mock-ups, code reviews, automated tests

      Graylog Opportunities
      • A centrally located office in Hamburg and Munich, or option to work remotely
      • Paid participation in a successful Open Source project
      • Flexible working hours
      • A management team with programming experience and a sense of reality
      • Permanent position with a German company in an internationally mixed team
      • Various growth opportunities for creativity, variety and responsibilities
      • Choice between workstations using macOS or Linux

      Role Requirements
      • 2+ years of professional programming experience, at least in one challenging project
      • Desire for high-quality Java development
      • Experience with Elasticsearch or another search technology in a production environment
      • Ideally experience with the Elasticsearch API, Mappings and Index templates
      • Experience with a distributed version control system (git, Mercurial or comparable)
      • Preferably knowledge of web and enterprise environments. Practical experience in the maintenance of an Open Source project would be ideal
      • Being mindful of security aspects, readability of code and team coordination
      • Working with remote teams requires a prudent approach, active inquiry and effective communication via chat
      • Proficient English communication skills
      • Willingness to travel to team meetings 3-4 times a year
      Apply now and you will hear back from us soon.
    • At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      More about Security Solutions

      The Elastic Security Solutions team is building a new solution that will become the center of the Elastic security analytics offerings. The Elastic stack is already very popular among the security analyst community, and the Security team has the opportunity to significantly improve the user experience and workflows of security analysts. Challenges include collecting all the relevant data, aggregating and visualising it, detecting and alerting on suspicious events, as well as supporting the investigation phase.

      The  team is diverse and distributed. You will be working remotely with people from Germany, Spain, United States, United Kingdom, and more. We meet via Zoom, brainstorm in Google docs, discuss in open GitHub issues, and chat on Slack.

      As a Node.js Engineer on the Security Solutoins team, you will be part of a team developing a high quality, open source SIEM product aimed to help fellow Node.js developers instrument, debug, and monitor Node.js applications. As part of the team, you’ll be deeply involved with the entire codebase and take on responsibilities for new features, improving the resource footprint and roadmap planning. You will also be engaging with the open source community. The team is diverse and distributed across the world, and collaborates on a daily basis over GitHub, Zoom, and Slack.

      What you will be doing

      • Join the SIEM team alongside other team members, working on a Node.js/Typescript codebase inside Kibana.
      • Create Node.js background tasks that do data searches and manipulate large amounts of data.
      • Work on the following in a regular release cadence
        • Add new features
        • Improve the current code base
        • Build enterprise-scale backend REST services focusing towards building security, performance, and scalability into services
      • Collaborate with UI, UX, cross dependant teams like the Kibana and ML teams
      • With the bigger picture in mind, work closely with QA to improve end to end tests
      • Working closely with documentation team at every step for better user experience overall

      What you will bring along

      • In-depth experience with Node.js, including Node.js internals.
      • Experience with developing and maintaining reasonably complex software projects with high quality and over multiple years.
      • Having developed or contributed to a performance-oriented Node.js library or tooling is a plus.
      • Interest and experience in various types of automated testing.
      • You know and care about writing performant Node.js code and have traced performance issues yourself. Experience with troubleshooting using Wireshark or tshark is another plus.
      • Experience with Node.js apis such http 1.1, http2, and worker_threads, xjs, REST API, Distributed computing and graphql etc. is a big plus.
      • Ability to work independently in a globally distributed team.



      #LI-AD1

      Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

    • 1 month ago

      BEE (https://beefree.io) - MailUp Group’s Business Unit that develops and markets a popular drag-&-drop email builder - is looking for a Customer Support Engineer to join the team in North America.

      Your impact

      As a Customer Support Engineer, reporting directly to the Support & Community Manager of the business unit, your role will be to help in the adoption and use of BEE Plugin, the embeddable version of our email editor. Over 500 software companies around the world have already decided to license and embed BEE instead of developing their own drag-n-drop editor because by doing so they save time, money, and all the complexity of creating & managing a new product.

      Your core responsibilities will be:

      • Assist prospects in the discovery of BEE Plugin features, at a technical level.

      • Help new customers in the implementation of the editor within their SaaS application.

      • Support existing customers when their support requests are escalated to you.

      • Help the development team by performing technical troubleshooting on those escalated tickets.

      You will carry them out by:

      • Becoming an expert user of BEE Plugin, the embeddable version of the BEE editor.

      • Becoming very familiar with the sample code that prospects use to build Proof Of Concepts with BEE Plugin, and contribute to the code base, whenever able to do so.

      • Becoming intimately familiar with - and a contributor to - BEE Plugin technical documentation, which helps prospects understand the potential of the product & build prototypes with it, and helps customers implement the software in their SaaS applications.

      • Identifying and troubleshooting issues that prospects and new customers are reporting while integrating BEE Plugin, resolving as many as you can on your own, and escalating them when needed to the engineering team as bugs, or to the product team as product feedback.

      • Interact with prospects and customers remotely through a variety of channels used by the company, which include: phone calls, video calls, Slack chats, support tickets (Zendesk), threads in the Community portion of our Web site, questions posted to the technical documentation site, and more.

      • Collaborating with the Sales, Support, Development & Product teams to deliver a user experience to our prospects and customers that’s as seamless as possible.

      • Providing the product and engineering team with continuous feedback, which includes opening detailed bug reports in the bug tracking system (JIRA).

      What we offer

      BEE stands for "Best Email Editor" and that's the original, ambitious goal chosen for this project. Made with lots of passion between the United States and Italy, BEE is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our tag lines). The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 SaaS applications.

      When you join our company, you can expect:

      • Full time work in a fast growing, exciting project with worldwide recognition as a market-leader in our industry.

      • A dynamic team, geographically dispersed (Italy, USA), working with a startup mindset.

      • Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture.

      • Yearly team retreat, often in Italy (in 2019 the BEE team retreat was here).

      • Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources (free, unlimited course subscription to Udemy) and offline events (attendance to conferences, etc.).

      • Competitive salary plus incentive-based compensation.

      • Health insurance benefits;

      • 401K plan with employer matching;

      • Commuter benefits, and many other benefits.

      The legal name of the BEE business unit is MailUp, Inc., a Delaware corporation that is a wholly-owned subsidiary of MailUp SPA (MailUp Group’s head legal entity). MailUp, Inc. is headquartered in Oakland, California.

      What we are looking for

      • Computer science degree or equivalent experience.

      • 3+ years of experience as a full-stack Web developer.

      • 2+ years of experience in a customer-facing technical role: technical support, product support, training, etc.

      • Technical skills:  strong front-end Web application development skills: JavaScript, SCSS, CSS, and HTML; deep understanding of how RESTful APIs work, including the JSON data format;  understanding of front-end security concerns: CORs, TLS, and XSS; Understanding of Docker, basic networking, and VMs (e.g. AWS EC2) to the extent you can study our documentation, install our Docker-based on-premises solution, and answer technical questions.

      • Outstanding communication skills: you love interacting with both customers & team members, in writing or in person/video call.

      • Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across.

      • Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.

      • Organizational skills: you like working independently and are able to organize your activities without supervision.

      • Experience with customer support software like Zendesk is a plus.

      • Experience with B2B SaaS is a major plus.

      Location & Travel

      • North America (US or Canada). We have an office in Oakland, CA, but you can work remotely as well.

      • If you work remotely, we may ask you to join us in Oakland (or another location) for in-person sessions from time to time. 

      • Some travel may be required to help at our booth when we sponsor a conference.

      • Some travel will be required for our yearly team retreat. Between travel and meeting time, the retreat typically requires about a week of your time. We will provide ample notice so that you can plan for it.

    • 1 month ago

      Keywords:  ceph, swift, block storage, c++, open source, storage replication, distributed object storage, distributed block storage, and distributed file storage, remote job, software development, software engineering

      Reports to:  OpenStack Product Engineering Manager

      Job location:  Remote, home-based, Americas or Europe

      Job Summary

      Canonical and Ubuntu are at the heart of cloud computing, distributed computing, and scalable software systems. Whether public or private clouds, bare metal, or virtualized in a container, Ubuntu is there.

      In this role, you’ll be building and modeling software to drive distributed storage systems.  You’ll be engineering solutions to scale in production. You’ll work with our field and product teams to ensure we’re meeting the needs of customers who are looking to adopt cutting-edge technology to solve real-world business challenges.

      Applicants should be passionate about the future of the software-defined datacenter, distributed storage systems, and open source. Canonical is a globally-diverse team of engineers who share that passion, and you will need to work well in that context.  Engineers who thrive at Canonical are mindful of the dynamics of the open source ecosystem, and equally aware of the needs of large, innovative organizations.

      You will travel internationally 4 to 6 times per year for team engineering sprints, industry events, and strategic planning sessions, generally for 1 week at a time.  Recent locations include: Montreal, Malta, South Africa, Berlin, Ghent, Brussels, Vancouver, Salt Lake City, New York City, Budapest and Shanghai.

      Key responsibilities:
      • Develop high-quality, extensible, and reusable software (Python, C++).
      • Display strong technical leadership in feature definition, feature delivery, code review, and backlog management.
      • Interact with stakeholders, product owners, including field teams and customers, to define new features and to resolve issues.
      Required skills and experience:
      • Professional track record (2+ years) of software engineering using Python, C++, Golang or similar.
      • Advanced working knowledge of cloud computing and distributed storage systems.
      • Degree-level education in a technology field.
      • Experience with agile software development methodologies.
      • Experience with Linux and the free software world.
      • Excellent communication skills in the English language, both verbal and written, especially in online environments such as mailing lists and chat systems.
      • Ability to effectively interact with a diverse group of people (both technical and non-technical).
      • Ability to be productive in a globally distributed team through self-discipline and self-motivation, delivering according to a schedule, and to motivate and mentor others to do the same.
      Desirable skills and experience:
      • Demonstrated track record of open source code contributions and community participation.
      • Experience with one or more Linux package distribution technologies (deb, snap, rpm).
      • Experience with Ceph, Swift, and/or DRBD as a developer or as an operator/administrator.
      • Experience with container technologies and platforms (LXC, LXD, Docker, Kubernetes, or similar).
    • Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is a venture-backed startup and an AngelPad alum (the #1 Accelerator in the US).

      A distributed team means freedom and flexibility: All 30-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar: Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values: As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)
      • Default to action (Processes are great; bureaucracy isn't!)
      • Focus on the process (See? Great.)
      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)
      • Pay attention to details (Our customers count on us!)
      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We are looking for a Director of Engineering with experience building SaaS products to expand and lead our team of software engineers. Process Street is a small, fast-growing, and remote-first company, so you'll likely get to contribute to many different projects across the organization. Here are some of the things you'll do:

      • Develop effective ways to communicate, monitor, and lead your team through one-on-ones and team meetings.
      • Keep the executive leadership team informed on your team’s progress through one-on-ones, written updates, and regular team hangouts.
      • Build rapport with each member of the engineering team and support them through coaching and mentorship to help level up their skills.
      • Participate in code reviews, learning, and spreading technical knowledge throughout Process Street -- moving knowledge to documentation where appropriate.
      • Occasionally dive into the code - fixing bugs, improving the developer experience, smoothing edges -- sometimes even spiking out small proofs of concept.
      • Collaborate across various disciplines (Product Managers, Designers, Researchers) to help set technical roadmaps that will achieve business goals.
      • Actively recruit, onboard, and train new engineers at Process Street. This might involve tweaking the skills portions of interviews or writing better documentation.
      • Ensure customers have an amazing experience using Process Street.

      About You

      You are an experienced engineer with a strong background working in our stack: React, ES6/TypeScript, Scala, Play 2 and PostgreSQL. Even if you aren't a daily coder, you regularly exercise your coding muscles to provide any technical context the team may need.

      This isn't your first rodeo. You have hired, trained, and managed at least a few engineers before.

      We value collaboration and investing in our people, so you are an effective team builder. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team. You're adaptable and you know how to build, change, and adjust to the needs of a company as it grows.

      You have strong communication skills and can partner with stakeholders across departments to balance engineering, product, and marketing/sales concerns. When possible, you find solutions that address both team and user needs, and when it’s not possible, you help build understanding and buy-in for difficult decisions.

      You can keep track of, prioritize, and lead multiple projects at once. We're a small team, and there's no shortage of things you could be doing in a day. You'll carve out time for functional projects and make sure they solve real problems the team faces - ideally making future development even easier.

      What You'll Bring

      • 5+ years of software development experience
      • 2+ years people management experience related to engineering teams

      Diverse Teams Build Better Products

      Legally, we need you to know this: 

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • Remind (+/-3 hours of Pacific Time)
      2 months ago

      About Us

      Remind is a communication platform that helps educators reach students and parents where they are: their phones. With 31 million active users, we’re one of the fastest-growing companies in education technology, but we have our sights set on something bigger: giving every student the opportunity to succeed.

      The Remind Engineering Team works together to solve fun technical challenges, embodies our value of finding a way, and open-sources projects like Empire and stacker. The main tools we use in our backend include Typescript, Go, Ruby, Twirp, GraphQL, RabbitMQ, and many AWS services (Aurora, Lambda, DynamoDB, etc).

      Our investors include First Round Capital, GSV, Kleiner Perkins Caufield Byers, and Social Capital, and we want you to join us.

      Remote work ok within +/-3 hours of Pacific Time.

      Some of the projects that backend engineers at Remind have worked on this year:

      • Improved and scaled a messaging system that's sent over 10 billion messages to teachers, parents, and students
      • Built a graph service to power the relationships of 31 million monthly active users
      • Built out standardized tooling for increasing the fault tolerance of our distributed services, including tiered load shedding, circuit breakers, and back pressure mechanisms
      • Moved a significant amount of traffic to a GraphQL proxy to serve as an API gateway as we move from monolith to a service-oriented architecture.
      • Created a declarative permissions system to make authorization code easy to read and write
      • Increased the stability of our chats database by introducing a write-through buffer using Redis

      What will be critical to your success as a backend engineer at Remind:

      • Others enjoy working with you because of your positive attitude and technical competence
      • You have shipped multiple production systems as part of a team
      • You enjoy tackling interesting, complex problems and seeing them through to DONE
      • You collaborate effectively with engineers, product managers, and designers to break down product requirements and maintain visibility on projects
      • You write clean, scalable code and have significant experience with one or more programming languages
      • You have built scalable, performant, highly available services and understand the value of a good SLA
      • You understand the importance of writing pragmatic, comprehensive unit and integration tests

      Benefits and Perks

      • Competitive salary and equity
      • 100% health coverage for you and your dependents
      • Open vacation policy
      • Parental leave
      • Catered meals and fully stocked kitchen
      • Parking and commuter benefits

      Remind is an equal opportunity employer, and we're committed to diversity and inclusion in the workplace. We aim to represent the students, teachers, and parents we serve, and we welcome, support, and empower all the diverse individuals in our community.

    • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

      Who we are:
      Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!


      Role & Responsibilities
      • Please note: This role is a remote position in Germany, focusing on the DACH region. You can be based anywhere in Germany.
      • The Solution Engineer role at Zoom is an exciting and rewarding position.  We are looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform, focused on our Zoom Phone product.  The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.
      • This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom.  Must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges.
      • The ideal candidate will be self-driven and have a background in cloud-based telephony, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.  In depth knowledge of Microsoft and application-based competition is preferred.  

      As a Solution Engineer you will be:
      • Designing next generation communication solutions for Zoom customers
      • Conducting demo and proof of concepts for prospective Zoom customers
      • Solution and architectural design and selling
      • RFQ/RFP response/preparation
      • Building competitive intelligence
      • Working Across Multiple Boundaries
      • Driving the Zoom Vision
      • We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom but there will be travel required in the DACH region.



      Requirements to be successful:
      • 10+ years of technical experience in Collaboration technologies (background in cloud telephony, UCaaS, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent)
      • 5+ years in a customer facing technical role required
      • Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
      • Zoom Communication platform and end-to-end positioning required
      • Typically requires BS/BA (EE/CS) or equivalent.
      • Strong business acumen and executive presence
      • Be flexible and able to function in a high growth environment
      Zoom Video Communications Company Culture Highlights: 
      • Winner of Comparably's Award for Best Company Work-Life Balance 2019 • Winner of Comparably's Award for Best Company Compensation 2019 • Winner of Comparably's Award for Best Company Happiness 2019 • Winner of Comparably's Award for Best Company Perks & Benefits 2019 • Sales Department is ranked in the top 5% of companies for Diversity on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications 

      Check us out with a free download: zoom.us/download    

      Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 
  • Customer Support / Customer Success (11)

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • ABOUT THE JOB

      • The Customer Success Specialist lives at the intersection of customer support and sales. They are a critical part of our efforts to keep customers happy and engaged. As a Customer Success Specialist, you will:

      • Triage incoming customer conversations. Most of them you’ll answer yourself, some require you to gather baseline information and pass it to another department, others require immediate escalation

      • Become a Roon expert. You'll be fielding questions from B2C and B2B customers over email, social media, and on our community site

      • Write and update documentation to proactively help customers achieve their desired outcomes

      • Leverage and improve upon sales strategies that drive customer happiness, renewals, and expansion

      • Quickly resolve billing and account administration issues

      • Monitor customer health and identify customers who are retention risks

      • Act as a liaison between the customer and the product team

      • Engage with our community and act on opportunities to delight customers

      ABOUT YOU

      📝 **You’re an excellent writer.** We’re a fully remote team that relies heavily on asynchronous, written communication. And since you’ll be chatting with customers exclusively over email, social media, and on our community site, you’ll need writing chops appropriate for a public audience.

      🗣 **You love interacting with customers!** This role isn’t a stepping stone to another department at Roon Labs. You love being on the front lines with customers and want to pursue a career in customer success.

      ⚡️ **You process and resolve issues quickly.** You can quickly distill complex questions and respond to them accurately and concisely. You’re an expert at making complicated situations simple and painless.

      🖥 **You’re somewhat technical.** You know a little bit about how the internet, computers, software, and mobile applications work together. Or you know where to look for answers when you run into a problem with your computer. You don’t need a computer science degree or prior experience in a technical support role, but you do need to be able to document technical issues and report them back to the team.

      💡 **You’re eager to help.** When things break or something goes wrong, you’re eager to hop in and help. And after that, you reflect on what happened and make suggestions for improvement. You make noise when you get stuck or something feels wrong.

      BONUS POINTS

      • Experience using help desk software

      • Knowledge or familiarity of the high-resolution audio industry

      • Prior remote work experience, or you’ve built side projects that demonstrate you can be focused and productive on your own

      • Video editing or production experience

      • Sales experience

      BENEFITS

      🚀 Fully remote!

      ✈️ Unlimited paid vacation

      🩺 Health/Dental/Vision Insurance (80/20)

      👨‍👩‍👦‍👦 Paid parental leave

      💰 401k with company match

      HOW TO APPLY

      Send us an intro note that tells us more about your skill set, why you want to work at Roon, and how you can help us reach and exceed our customer success goals. We're looking for great writers with passion and enthusiasm for helping others, so this is your time to shine! A complete Angel profile with your resume uploaded is also appreciated.

    • Who we are

      Mozio is a start-up company, founded and headquartered in San Francisco, California. We are a team of ~70 talented professionals distributed around the globe.

      Our product is a search and booking engine for Ground Transportation.

      Our mission, you may ask? To facilitate sustainable travel, either to new places, or within cities, by making urban transportation more efficient. We want to help companies, travelers, urban dwellers navigate cities using the cheapest and most eco-friendly options.

      Job function

      A CS Expert’s main task is to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded.

      Their duties and responsibilities include managing incoming calls, emails and chat messages from Customers, service Providers and Partners.

      The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

      What are our values?

      1) We communicate constantly with each other

      2) We take ownership over all our assignments

      3) We trust and rely on each other

      4) We are creative and proactive

      5) We learn from each mistake and capitalize our lessons learned

      Who are we looking for to staff this open position?

      • We only hire top-performing individuals who care about being challenged and successful.

      • We trust they will be motivated by the inner drive to produce the best results, and will be proud of work well done.

      Here are some more characteristics of a successful CS Expert:

      ✓ They are genuinely excited to help customers

      ✓ They provide accurate, valid and complete information by using the right methods/tools. They possess a high level of attention to detail

      ✓ They’re patient, empathetic, and passionately communicative

      ✓ They are natural problem-solvers. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints

      ✓ They put themselves in their customers’ shoes and advocate for them when necessary

      ✓ They are customer-focused and experts in adapting and responding to different types of characters. They are people-oriented

      ✓ They are skilled in multitasking, prioritizing, and managing time effectively

      ✓ They produce high-quality work

      ✓ Goals are not their destination but their starting point

      ✓ Their experience not only helps them succeed but also enrich the Company

      What's in it for me?

      First and most importantly, being part of an organization focused on bringing out the best in our team, and helping them grow and develop together with the Company. As a growing start-up company, we have plenty of career opportunities to offer!

      But also, you’ll get to work from home or wherever in the world you want to. You can even travel the world while working with us! A salary in USD + unlimited vacations and equity are part of the compensation package.

      If this description resonates with you, we’d love to receive your application and learn more about you! Please apply sending an email to [email protected] and let's talk!

    • 1 week ago

      Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

      We are looking for our second Customer Experience Advocate to assist our prospects and customers when using the Postscript platform. This hire will be the first line of customer communication in chat to troubleshoot, recommend solutions, and guide users through features and functionalities. You will be primarily inside of chat but occasionally will talk to customers via video conference. This person will contribute to our knowledge base of content. 

      To be successful in this role, we are looking for an excellent communicator and a person with the ability to earn trust and build relationships. Experience with helpdesk software is valued, but not required. Postscript uses Intercom. 

      This role is full remote, so comfort with being a self-starter and ambiguity is a must. Job title and role specifics will be based on experience. This role is going to follow a PST workday of 10:00-7:00 PST with some flexibility on the exact timing.

      Responsibilities

      • Respond to prospect and customer needs quickly via chat, email, or video call
      • Maintain help articles and knowledge base content for self-serve customers
      • Organize product feature requests with the rest of the Postscript team
      • Update our CRM with information about useful discussions with customers
      • Inform customers about new features and functionalities
      • Embody the Postscript brand to be solutions-oriented 
      • Follow up with customers to ensure their technical issues are resolved
      • Gather customer feedback and share with our Product, Sales, and Marketing teams
      • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

      What We'll Love About You

      • 2-5 years of experience as a Support Specialist or similar customer success role
      • Several years of experience in a remote-first role
      • Experience using helpdesk software and remote support tools (Intercom is a plus)
      • Experience with e-commerce and digital marketing is a plus
      • Understanding of how CRM systems work
      • Excellent communication and problem-solving skills
      • Experience interacting directly with customers
      • E-commerce experience/knowledge
      • Strong comfort multitasking and excellent grammar 
      • (Extra) Experience working in support of a SaaS tool 

      What You'll Love About Us

      • Happy customers who want your product
      • Opportunity to join a rocket ship in its early stages
      • Lots of room for growth – we empower our people then get out of their way
      • Fun – we're passionate and enjoy working together
      • Transparency - we’re open about the state of the business and take mentorship seriously
      • Empathy - we care about our employees and our customers - no room for jerks
      • Fast-paced, growth-focused environment
      • Travel - we get the whole team together in fun locations 3 times/year
      • Remote culture - work from home (or wherever)
      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
      • Pick your own equipment/work set up
    • Welcome to the CS Fam 

      CommentSold is a social commerce platform that modernizes the way retailers connect to online shoppers, including hosting live sales events and managing day-to-day retail operations. Simply, we help online retailers do less and sell more. 

      Our team is dispersed throughout the US and Canada, which means we value the diversity and unique collaboration that’s fostered through a remote team. We work incredibly hard for our customers, and believe deeply in our platform’s value. We're a high energy, high growth team and we love to win.

      Chat Support

      Our Chat Support Specialists are excellent written communicators with a genuine motivation to help others. As the frontline communicators to our customers they're our best brand ambassadors and platform pros., walking them through the technical components of our platform.

      We’re looking for folks to join our team who have experience providing technical support for web and mobile products with a strength in writing and expressing empathy through written communication. To be successful on our team, you must have a curiosity for new technologies, and a strong desire to help solve problems through excellent communication.

      In this role, you will

      • own customer needs from start to finish when they reach out to CommentSold's Chat Support

      • promptly respond to customer inquiries

      • resolve customer complaints

      • provide solutions, troubleshooting, and creative workarounds

      • investigate product bugs/issues and track them to resolution

      • document issue details, as well as solution/response in clear detail

      • gain expert knowledge of our product

      • guide users to utilize our key features

      • contribute to the ongoing development and improvement of our product

      • adeptly navigate our tools: Intercom, Slack, Canny, HubSpot, and Zendesk

      If you're right for this role, you

      • work well in an environment that's highly performance and metrics driven

      • understand the importance of data integrity, and document like a pro

      • are well versed in social platforms including Facebook, Instagram, and Twitter

      • have expert writing skills with a keen understanding of grammatical standards

      • employ bias to action in your problem-solving approach

      Join CommentSold

      At CommentSold, you can work from anywhere thanks to the power of the internet - we put extra effort into our remote culture to ensure we exceed the engagement we all need. We value our team, and show that through competitive salaries and bonus opportunities. Health, dental, vision, and life insurance are available to all full-time employees.

      You’ll work alongside some of the most hardworking and creative teammates and customers, and we like to think that energy is infectious

    • As a Support Representative on the Customer Success team you'll work directly with our customers and tester community, use your creative problem-solving skills and technical troubleshooting on a daily basis, and work closely with the Customer Success, Product, and Engineering teams. This role at Rainforest has a huge impact on the happiness and success of our customers.

      What you'll do
      • Troubleshoot technical issues and own the issue escalation process through to Engineering
      • Assist Customers with questions and resolve issues through live chat support
      • Collaborate with the Customer Success Team in providing support to customers
      • Track and communicate customer feature requests to Product
      • Maintain the Rainforest QA Help Center and update documentation as needed
      • Assist our tester community with questions and issues as they arise
      • Assist our product operations by managing and reviewing test case creation for customers

      What we're looking for
      • Bachelor's Degree or equivalent
      • Support experience in a B2B software or tech company
      • Strong organizational skills with attention to detail
      • Excellent written and oral communication skills in English
      • Experience gathering metrics and analyzing data
      • Ability to work both independently as well as in a team environment
      • Skill in coordinating conversations and customer solutions with different teams (Product, Engineering, Customer Success, etc.)
      • 1+ years of working in Customer Support in a fast-paced tech environment


      Bonus points for
      • Start-up experience
      • Familiarity or interest in product development, engineering, and QA processes (how software is built!)
      • Experience with Intercom, Zendesk, JIRA, Domo, LogDNA (or similar applications)
      • Experience in writing, maintaining, and organizing Help Center documentation
      • Interest in the Software Development Lifecycle, CI/CD processes



      How we'll reward you
      • Competitive compensation and stock options
      • 100% Medical, dental, and vision insurance covered (75% for dependents)
      • Voluntary 401k program
      • Weekly lunch stipend
      • Subsidized commuter benefits
      • Unlimited Vacation
      • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
      • We are a remote first company!
      OUR COMMITMENT TO DIVERSITY AND INCLUSION

      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • 🚨Please read carefully before applying:

      ✔️This position is 100% remote 🌍

      ✔️Your availability must have a minimum of 3 hours overlap with GMT

      ABOUT US

      SmarterQueue is a ground-breaking social media management tool.

      On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week - amongst many other incredible benefits!

      We are a small fully remote team, spanning the UK, Canada, America and Europe.

      SmarterQueue is building software which adds REAL value to influencers and marketers lives!

      SALARY

      - Salary range USD $20 - $35 per hour (dependent on experience).

      WHAT YOU’LL DO

      - Lead inbox coverage during the weekends (answering live chat and email).

      - Report customer feedback to the Product Team.

      - Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.

      - Identify and execute opportunities to increase customer loyalty and reduce churn.

      - Take customer demo and onboarding calls.

      - Create, review and edit Help Center articles.

      - Complete communication reports, and suggest improvements.

      - Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.

      ABOUT THE ROLE

      - Part time (with the opportunity to go full time).

      - Must be flexible regarding working hours.

      - Contract position.

      - You will work 100% remotely and report directly to the Head Of Operations & Customer Success.

      - You must have your own computer/equipment with a solid connection to the internet.

      REQUIREMENTS

      - Fluent in English, both verbal and written.

      - Strong verbal and written communication skills.

      - Reliable, responsible and consistent.

      - Excellent interpersonal skills.

      - Independent and very resourceful.

      - Incredible organisational skills, with the ability to multitask.

      - A strong understanding of social media.

      BONUS POINTS

      - Remote working experience.

      - Startup experience.

      - Sales experience.

      HOW TO APPLY

      ✔️Click to apply, and ensure you send us a brief intro note

      ✔️Make sure your resume is uploaded on AngelList, and your Linkedin URL is added to your profile

      ✔️All applications without a complete AngelList profile and intro note, mentioning ‘taco’, will be immediately disqualified 😉

      ✨We’re actively looking for a diverse and gender-balanced team.

      ➡️Visit smarterqueue.com for more information about the product.

    See 4 more Customer Support / Customer Success jobs
  • Marketing / Sales (2)

    • Workstream (www.workstream.is) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more.

      We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Basis Set Ventures, Valar Ventures, ex-Googler Fund, Peterson Ventures, Joe Montana, CEO of Zoom, CEO of Logitech, COO of Yelp, Chairman of JetBlue, CMO Hubspot, and more. Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

      Position overview

      We are looking for a data analyst to join our fast growing team, working alongside the founders. Ideally, you are passionate, detail-oriented, an excellent communicator, independent thinker and incredibly intelligent.

      The Nitty-gritty Details

      • Company: Workstream

      • Website: https://www.workstream.is

      • Location: Remote

      • Position: Data Analyst

      • Position type: Full-time

      • Reporting to: Co-founder & chief product officer

      Opportunities to Progress in Career

      Workstream is a San Francisco based, rapidly growing, seed-stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~20 full timers + a few part timers with strong passion to make hiring easier and faster. We hope you will bring the same energy and share with the team.

      We are looking for someone that can grow with our team over time. You will start as a Data Analyst, but it won’t be any ordinary analyst. You will get plenty of exposure to the leadership team (think weekly), reporting directly to one of the founders. You will also get to work closely with our engineering team to build and maintain our data warehouse and data infrastructure, in addition to answering business questions.

      You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.

      Watch this video of Lei (co-founder / chief product officer) describing this role.

      https://youtu.be/-H2DLct5Dj8

      Responsibilities

      - You will be responsible for creating and maintaining company KPI dashboards so everyone across the company can monitor our performance (we are transparent and data-driven), and team leads can make informed decisions. This means writing a LOT of SQL -- and making sure the data is accurate and reliable.

      - Then, you will explain those metrics to leadership and each team, making sure they understand the ins-and-outs of the data. As a data analyst, you know that there are caveats behind every single chart; it’s your job to make sure that your audience understands it too when they make business-critical decisions. This may come in 1:1 meetings, team meetings, or deep dive sessions.

      - You will also be called on and counted on for supporting ad hoc requests from the leadership, and to help with preparing board decks. These may happen last-minutely and urgently, and you’ll be expected to act quick, without compromising quality.

      - To do all of these, we need a solid foundation of data warehouse and architecture. Together with your manager, you will build and maintain our data warehouse and architecture. That means working with engineering to integrate new data sources (as our teams adopt new internal tools). It also means creating and maintaining clear documentation on data flow, schema, and naming convention.

      - You are at the frontline at fostering a data-driven culture across the company. Champion for single source of truth (SSOT), and champion for understanding and using data the right way.

      - Lastly, train and guide other teammates (sales ops, customer success ops, etc.) on how they can best use data to guide their own work.

      Skill sets and requirements

      - You resonate with our company values. Culture fit is a must have for us, and hopefully these will resonate with you! https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/edit

      - You are humble, hungry, disciplined, and curious.

      - You have 3+ years experience in data analytics for SaaS businesses.

      - You understand SaaS, B2B, and startup metrics very well.

      - SQL ninja – excellent SQL skills, able to create charts/reports/dashboards in minutes.

      - Fundamental understanding of relational databases.

      - Fluent with data visualisation/business intelligence tools such as Mode, Periscope, Looker.

      - Fluent with Google Sheets and (to a lesser extent) Excel.

      - Experience working with large and complex datasets.

      - Comfortable communicating technical concepts to high level stakeholders.

      - Ability to work autonomously in a dynamic environment.

      - You are an excellent written and verbal communicator.

      - You have fantastic problem-solving abilities, analytical horsepower, an attention to detail, and a willingness to do whatever it takes to get things done.

      - Self-directed learner who requires little oversight.

      Nice to have:

      - You have worked remotely before.

      - You have an engineering / devops background and can maintain our data infrastructure.

    • Mapbox is building a living map of the world to power apps used by hundreds of millions of people each day. If you’re ordering groceries on Instacart, finding a gym on ClassPass, sharing photos with friends on Snapchat, tracking your runs on Strava, finding an event on Facebook, analyzing business data in Tableau, or checking the forecast on The Weather Channel, you’re touching Mapbox. We give developers tools to build custom location experiences, powering industries from consumer mobile apps to business intelligence to logistics and automotive. 
      What You’ll Do
      • Build and own relationships with Mapbox’s most strategic customers, from first contact to product launch and beyond, ensuring that we grow with them 
      • Combine Mapbox building blocks with deep customer knowledge to present compelling technical solutions with clear business outcomes 
      • Communicate customer needs and industry patterns back to Mapbox product teams to influence our technical roadmap
      • Develop and execute strategies to expand Mapbox’s adoption in key industry verticals, working closely with the marketing team to tell our customers’ success stories
      • Mentor more junior members of the sales team grow talent internally
      What We Believe are Important Traits for This Role
      • Strong technical sales aptitude demonstrated through a combination of industry experience, size and complexity of deals closed (you’ll be focused on six and seven-figure opportunities), and rapport with engineers and product owners
        • Our sales are highly consultative and require deep knowledge of Mapbox products and the business and technical problems our customers trying to solve
        • We welcome candidates with sales-adjacent experience, including technical business development and sales/solutions engineering
        • Software-as-a-service or developer-focused experience is a plus
        • Background in maps and location technology is a major plus
      • Ability to navigate complex customer relationships, developing trust and influence with engineers and developers up to c-level leadership
      • Ability to collaborate across Mapbox teams including engineering, support, and marketing to close business and ensure successful customer launches
      • Deep curiosity, empathy, and grit — we’re partnering with our customers to solve hard problems, and we win as a team
      What We Value
      In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
      • We value high-performing creative individuals who dig into problems and opportunities.
      • We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
      • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
      • We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. 
      By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 
       AA/EEO/M/F/D/V

      Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

      #LI-AS1

       

  • Product (2)

    • Stack Exchange (US or EU timezones)
      4 weeks ago

      Salary: $110,000 - $160,000

      At Stack Overflow, our mission is to serve developers. Whether we’re helping developers get public answers to their questions, work more efficiently with their team, or find a new job, we build products that make millions of developers’ lives better every day. We’re looking for a Product Manager to join our team, working on our flagship public Q&A product. http://stackoverflow.com/

      Stack Overflow Q&A today has over 17 million question and answer pairs, sees 50 million unique visitors a month, and has been visited over 12 billion times in the past decade.  You’ll be leading one of the largest, most engaging products on the internet. While we’re proud of how far we’ve come, we need your help to make Stack Overflow an attractive community for the next 10 million developers.  You’ll have a broad mandate from new user onboarding, acquisition, and core Q&A functionality to user privileges, reputation, moderator tools and much more.  

      You’ll have the opportunity to do a lot. You can expect during your first year:

      • First Month: Get onboarded and brought up to speed on our current plans. You’ll spend a lot of time learning about our products, building rapport with the product, engineering, marketing, and community teams, and contributing to small features.
      • Next 3 Months: Acquire a deep understanding through past and new user research of the biggest opportunities to serve different segments of our users.  This will include specific focus on improving the experience for highly active users and moderators, providing high quality tools and features they need to contribute to Stack Overflow in a meaningful way.  You’ll build prototypes, talk with users, write specs and pitch projects to your team and the company.  
      • Next 8 months: You can expect to start taking a leadership role developing the long term roadmap for the public Q&A sites. You’ll be involved not just in product development, but in defining long term strategy, improving our processes, and advocating for all developers that use Stack Overflow. 

      We like to work in public. Not only does that mean being open within the company about what the product team is building, we also try and bring the developer community in as soon as we’re able.  Here are some examples of how we have done this historically:

      We’re looking to hire the best person wherever you are in the world. We work remotely so you can work from home and interact with the team over Google Hangouts and chat, usually during US or European working hours. We have offices in New York, London and Munich, so if you’re in (or want to relocate to) one of those cities you can, and our offices are awesome.

      Skills & Requirements:

      What you’ll do:

      • Help set the product strategy for the public Q&A sites, and lead the team that is executing on that strategy
      • Contribute to detailed user research and customer segmentation to understand the core issues developers care about and core issues that cause them not to contribute
      • Propose new products and features and pitch them to the company and community
      • Start with high-level goals and turn them into detailed functional specs, and work with developers and designers to create rapid prototypes
      • Define and monitor metrics to determine the effectiveness of features, and administer split tests to learn whether a change is an improvement
      • Interact with our community of developers to gather ideas and feedback
      • Support go-to-market strategies with the marketing and community teams

      What we want to see:

      • A track record of coming up with ideas for, building, and shipping web software
      • Minimum of 4 years as a product manager/product owner
      • A deep understanding of Stack Overflow and other Stack Exchange network sites
      • Has worked on a community based product or participates in online communities
      • Excellent spec-writing and UX skills
      • An understanding of the technical implications of what you ask the team to do
      • Excellent telecommuting skills. Even if you work from one of our offices, many of our team members are remote
      • Experience with usability testing and A/B tests
      • Demonstrated ability to communicate clearly through written word (whether that's meta or forum posts, specs, blogging, or anything else)
      What we value:
      • Servant Leadership: The best managers lead by empowering and inspiring their team to do their best work.
      • Collaboration: The best products are created when people from different backgrounds and disciplines work closely together in an environment of respect and trust.
      • Transparency: Trust is built on openness and transparency. If there is not a good reason to keep it a secret, we share it. For example, we share our complete engineering salary formula.
      • Inclusion: We do our best work when we can be our whole selves at work. We’re committed to policies and benefits that support people, and managers who foster an open and inclusive culture.

      When you apply...  Please include an up-to-date resume, and a cover letter explaining why you’re interested in working at Stack Overflow.

      What you’ll get in return:
      • Ability to work remotely, with flexible hours
      • 20 days paid vacation + holidays
      • Completely free health insurance - no copay, no premiums (US residents)
      • Generous parental leave (10-16 weeks at 100% pay), family care leave, and unlimited sick days
      • Employees will never be poked with a sharp stick

      If you want to work remotely…. We’ll help you set up a great home office, with an ergonomic chair, standing desk, and any other equipment you need to do your job.

      If you want to work in our office… You’ll get your own private office in our headquarters in New York City, and enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, and all the espresso you can drink.

      About Stack Overflow

      Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

      We partner with businesses to help them understand, hire, engage, and enable the world's developers. Our products and services are focused on developer marketing, technical recruiting, market research, and enterprise knowledge sharing.

      We believe in hiring smart people and getting out of their way. We have an office in New York with some of the best amenities of any New York startup, and we have people who work remotely all over the world.  We keep meetings and ceremony to an absolute minimum.

      Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.

      Diverse teams build better products.

      Legally, we need you to know this: 
      Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity. 

      But we want to add this:
      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.
       
       
    • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

      Zoom Video Communications is looking for a Senior Product Marketing Manager for our Video-first Unified Communications platform including meetings, webinars, chat, audio conferencing, phone systems and room solutions. In this cross-functional role, you will work closely with our product, sales enablement, and marketing teams to help grow market share.

      Responsibilities:

      • Develop a deep understanding of the complex competitive market that we play in and be able to create winning strategies across product, sales, channel, pricing and marketing

      • Lead  cross-functional alignment across sales, sales engineers, product, and marketing leadership on building and executing strategy

      • Leverage learnings from customers, review sites, analysts and other stakeholders 

      • Work closely with sales and sales enablement in positioning and training

      • Become an expert on how our customers use Zoom, understanding the key benefits and problems they are trying to solve. 

      • Understand & communicate the competitive differences for multiple sales segments globally

      • Work with the marketing team on content for targeted campaigns, websites, blogs, webinars, account-based marketing and other demand-gen vehicles

      • Build and maintain competitive assets including white papers, web pages, battle cards,  videos, and training materials 

      • Work with the broader product marketing team on pricing, promotions and competitive positioning

      • Work on content and presentations for tradeshows and our annual user conference, Zoomtopia.

      Requirements:

      • You have excellent written and verbal communications skills

      • You are technical enough to dig into engineering details

      • You’re a pro at building differentiated messaging and assets

      • You’re humble and have a natural curiosity to always learn more

      • You’re really a rock star and multi-task like nobody’s business

      • You are comfortable presenting in front of executives and large crowds

      • You are a team player and have strong interpersonal skills

      • Bachelor’s Degree  / MBA (preferred)

      • 7+ years of professional experience in a SaaS company, including 3+ years in product marketing

      • In-depth knowledge of video conferencing, phone and chat products in the competitive space

      Check us out with a free download: zoom.us/download    

      Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 

  • All others (2)

    • Technical Program Manager (Tumblr)

      Tumblr launched in 2007 with the belief that people need a place to say what they want, be who they want, and connect over what they love. Now, billions of posts later, we continue to build out Tumblr as a platform for diverse communities to express their points of view. That’s why we need intelligent, low ego, funny people to keep Tumblr growing. We’re big enough to give you the resources you need and still small enough that you can work on things that matter. Come work with us.

      What have we worked on recently at Automattic?

      • Gutenberg is a new block-level editor with clean abstractions for users, too, not just developers.
      • Jetpack is a plugin that brings cloud-scale features to self-hosted sites and our latest addition is Rewind, think git for WordPress sites.
      • WooCommerce is the most popular e-commerce platform on the web.
      • Tumblr is a platform for free expression, individuality, and human connection. We recently launched our group chat feature, making it easier to find communities you’ve yet to discover.
      • To view more of our recent work, check out our longer product list on Automattic.com.

      How do we work?

      • We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
      • We work as a global and distributed workforce resulting in a unique way of working built around our creed.
      • We offer flexible work arrangements allowing our team members to work when they feel best.
      • We open-source! We’re cool with open-sourcing everything except passwords, or secret keys.
      • We ship often, deploying many times daily with the help of peer code review, continuous integration, and our global workforce in over 70 countries.
      • We welcome collaboration, and you can be involved in any discussion across our many communication channels.

      Enough about us, let‘s talk more about you. The Technical Program Manager position might be a good fit if you:

      • Enjoy working on distributed interdisciplinary teams to become a trusted partner, proactively driving the definition and execution of features and products.
      • Proactively monitor risks to anticipate issues and actively seek out, track, and remove barriers.
      • Champion and support agile software development practices, and tailor processes (including communications, scrums, planning, review and retrospective sessions, demos and more) to each team.
      • Are flexible in problem-solving and handling uncertainty, adapting and changing as needed.
      • Appreciate the discovery process, and are nimble in how you use your toolbox.
      • Love to unite and motivate teams.
      • Can own complex efforts and manage the risks.
      • Enjoy the challenge of mediating between different interests, priorities, and personalities.
      • Are an influencer who knows how to create or rally alignment and build consensus.
      • Have at least 5 years of experience in a project management role at a technology company.
      • Are thoughtful about product design, with good user experience instincts.
      • Are open and able to travel 3-4 weeks per year to meet up with your teammates in person.

      Extra credit:

      • Experience working across different technologies – infrastructure, data, mobile, frontend or backend.
      • Knowledge of Atlassian products and how to customize them for your team’s needs.
      • Experience with other project management software tools for project documentation, roadmaps, budgeting, or resource planning.
      • SCRUM, PMP, LeSS, or SAFE certification.

      Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:

      • Leadership – we offer a variety of leadership options to those who have an interest, including becoming a team lead and managing releases.
      • Learning and development – we have a generous personal development budget and encourage you to grow your skills through courses, books and conferences.

      These are exciting times for Tumblr at Automattic and you’ll have a unique opportunity to shape the future of our products. Join us! We look forward to hearing from you.

      How to Apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • 2 months ago
      Data Analyst (Remote)

      We're looking to hire our first data analyst to lay the foundation for all aspects of Mixmax’s data-driven problem solving and decision making. You’ll be a key communicator, working both cross-functionally in our San Francisco office and across our distributed organization.

      Mixmax integrates with your company's existing toolchain - email, calendar, chat, CRM, and more - to bring all information into one place. This means we're syncing, storing, & indexing hundreds of millions of events a day into our system, and then building blazing fast APIs and rich integrations to delight users.

      As a data analyst, you’ll help start a team specifically focused on ensuring the company is making informed decisions across the entire organization. This means building rapport with each function to serve as an analytical partner for their most complex problems. Making sure analyses are accurate, repeatable, and actionable in addition to working to democratize data for your colleagues. 

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      Responsibilities:

      As our first data analyst, you’ll:

      • Partner throughout the organization to empower each function to make data-driven decisions. 
      • Work closely with Data Engineering to ensure that our schema is streamlined for actionable analysis.
      • Extract actionable insights through analyzing large, complex, multi-dimensional customer behavior datasets
      • Translate complex concepts into implications for the business via superb communication skills, both verbal and written
      • Understand what matters most and prioritize vigilantly
      • Sample projects include:
        • Product - What is our most viral feature?
        • Sales - Who is the ideal customer for each of our sales channels?
        • Marketing - What is the value of a free user?
        • Support - How does Support interactions affect lifetime value?
        • CSM - When is a customer a churn risk? When is there an expansion opportunity?
      Requirements and skills you possess:
      • 4+ years of work experience in analytics/data science or a directly related field - some of which should be in a technology environment 
      • A proven track record of initiating and delivering actionable analyses/recommendations in order to drive business impact 
      • An understanding of SaaS business models and key metrics 
      • Some experience building data science models to provide deeper insights 
      • Excellent communication skills (technical and non-technical) and comfort working with high-level stakeholders 
      • Ability to work autonomously in a dynamic environment 
      • Excellent SQL skills, fluency with BI/visualization tools, and deep knowledge of Excel, R, Python, or other analysis tools 
      • Strong critical reasoning skills, including an understanding of common pitfalls of data analysis
      • Have worked remotely before for at least 1 year