Remote b2b Jobs in April 2020

32 Remote b2b Jobs in April 2020

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      The market, problem & vision


      We live in the age of SPAM. The two main sources of it are recruiting and sales. Why can’t the good companies and good employees just find each other? Why can’t businesses just sell to happy clients?


      It boils down to competition - companies fight for the best talent and for the best clients. Some throw piles of money at external agencies, some try to abuse the contacts of their staff. The SPAM is just a side-effect of a process designed to minimize the cost - but ending up inefficient and expensive in secondary costs.


      Every industry veteran will tell you one thing - the best deals and the best hires are not made by ‘solutions’ - they are made by people. People with vested interest in the success of the business they work with. Today, these people are locked in a contract, bring in a ton of business and get a small cut. Or they are spammed for favors, help occasionally and get nothing for it.


      And they hate it. In 2019 in the UK alone there were 8,450 new recruiting agencies started by top recruiters leaving their jobs and setting up solo or in small groups. Sales staff deals with this by doubling the churn rate compared to any other role, always hunting for a fairer commission.

      On top of that, there are people who have much better access to talent than recruiters and better access to clients than sales staff - but they are left untapped. Why wouldn’t a tech company collaborate on recruiting directly with a talent pool built around an open source project? Why wouldn’t a SaaS business distribute through folks who offer training workshops in the relevant vertical?

      At its core, this is a coordination problem. As a company: How do I find and on-board all these external partners? How do they learn about what I need and how do I weed through and prioritize what they send me back? How do I identify and fairly pay the ones who deliver value?

      Primeflow is our answer to these questions, enabling companies to work with external partners who make recruiting and sales happen.

      The product


      Primeflow enables companies to set up direct acquisition channels through scalable partnerships with external contributors. Our pilot has a mix of growth companies who look to recruit a lot, b2b businesses who want to sell through ecosystem partners and VCs who want to coordinate their startup scouts.


      At the heart of Primeflow is it’s reputation engine powered by a layered dataset of:

      • demand & supply data

      • relationship linkage

      • transaction data


      While managing the coordination between companies and their partners, we build a clear picture of what is being requested & delivered, between which parties and at what price. 


      This reputation engine powers an efficient user experience, helps the users establish new business based on their previous track record and ensures that people get rewarded based on their merit. And it’s also what will make Primeflow defendable and valuable in the long run.

      You

      You are a proactive maker, hungry to build something big.


      You are a versatile engineer, up to speed with modern web technologies, engineering practices & devops. You will appreciate our automatic push pipeline, have a thing to say about our system architecture and pull your weight in our stack of Angular/NodeJS/GCP.


      You also want to be immersed in the product process, talk to customers, brainstorm solutions and have a voice in the direction of our product and our company.


      But most importantly, you want to make stuff happen, grow personally and be rewarded fairly.
    • Here at Livestorm, we're building what we consider to be the future of B2B video solutions.


      As part of the customer care team, you will join a crew of product experts willing to give great support and help customers in their day to day usage of Livestorm. You'll be the proxy between our customers and the product team.


      We're a startup based in Paris, but we have a strong international presence and provide care to customers all over the world 🌏


      Our ideal teammate should be able to demonstrate good decision making, autonomy with excellent attention to detail.


      Mission

      • Help US timezone (8AM-5PM PST) customers successfully use Livestorm
      • Respond quickly to customer questions and requests through live chat and email
      • Troubleshoot and help debug product features
      • Improve our documentation (written and videos)
      • Come up with new content ideas or processes to help customers
      • Provide detailed and accurate product feedback to the team

      We are looking for:

      • 2+ years of experience in Customer Support or a client-facing role in SaaS/tech industry
      • Fluent, ideally native, in English (both written and spoken)
      • French skills would be a great advantage
      • Previous experience with Intercom or another live chat/support software
      • Excellent customer service and problem-solving skills
      • Flexible and agile in adapting to quick changes in a startup environment
      • Always a willingness to go the extra mile to please and delight users
      • Positive minded and team player
      • Excellent writer and communicator
      • Internet savvy with a strong interest in startups

      Benefits

      • Key role in a fast-growing startup with a small team
      • Remote friendly culture
      • State of the art hardware
    • 3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). 

      Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. 

      About You

      You have between 5-10 years experience with B2B SaaS in a customer success role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. 

      You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You have demonstrated the ability to manage and grow relationships with your customers and share best practices with a team of success managers.

      You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment; remote work experience would be a plus.

      About the Role

      We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships. You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. 

      We are looking for an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. 

      This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day. The team members you'll be working most directly with are  Liz Stephany, Matt Bonde, Andrea Lucke, and Lydhia-Marie Bolduc-Gosselin.

      What you'll be responsible for...

      • Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals

      • Become a subject matter expert in our platform and our sales philosophy

      • Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity and knowledge of best-in-class integrations

      • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers

      • Develop success plans and drive quarterly business reviews at the executive level

      • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

      • Work closely with Success and Sales teams on seamless customer transitions

      • Execute at a high level to achieve goals around retention, growth and customer satisfaction

      • Host in person customer events, visit customers in person, quarterly travel required

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • Close (American or European timezones)
      3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

  • Software Development (7) Software Development rss feed

    • Work with xGooglers going through a VC-backed accelerator!


      Apply directly to our CTO here


      The market, problem & vision


      We live in the age of SPAM. The two main sources of it are recruiting and sales. Why can’t the good companies and good employees just find each other? Why can’t businesses just sell to happy clients?


      It boils down to competition - companies fight for the best talent and for the best clients. Some throw piles of money at external agencies, some try to abuse the contacts of their staff. The SPAM is just a side-effect of a process designed to minimize the cost - but ending up inefficient and expensive in secondary costs.


      Every industry veteran will tell you one thing - the best deals and the best hires are not made by ‘solutions’ - they are made by people. People with vested interest in the success of the business they work with. Today, these people are locked in a contract, bring in a ton of business and get a small cut. Or they are spammed for favors, help occasionally and get nothing for it.


      And they hate it. In 2019 in the UK alone there were 8,450 new recruiting agencies started by top recruiters leaving their jobs and setting up solo or in small groups. Sales staff deals with this by doubling the churn rate compared to any other role, always hunting for a fairer commission.

      On top of that, there are people who have much better access to talent than recruiters and better access to clients than sales staff - but they are left untapped. Why wouldn’t a tech company collaborate on recruiting directly with a talent pool built around an open source project? Why wouldn’t a SaaS business distribute through folks who offer training workshops in the relevant vertical?

      At its core, this is a coordination problem. As a company: How do I find and on-board all these external partners? How do they learn about what I need and how do I weed through and prioritize what they send me back? How do I identify and fairly pay the ones who deliver value?

      Primeflow is our answer to these questions, enabling companies to work with external partners who make recruiting and sales happen.

      The product


      Primeflow enables companies to set up direct acquisition channels through scalable partnerships with external contributors. Our pilot has a mix of growth companies who look to recruit a lot, b2b businesses who want to sell through ecosystem partners and VCs who want to coordinate their startup scouts.


      At the heart of Primeflow is it’s reputation engine powered by a layered dataset of:

      • demand & supply data

      • relationship linkage

      • transaction data


      While managing the coordination between companies and their partners, we build a clear picture of what is being requested & delivered, between which parties and at what price. 


      This reputation engine powers an efficient user experience, helps the users establish new business based on their previous track record and ensures that people get rewarded based on their merit. And it’s also what will make Primeflow defendable and valuable in the long run.

      You

      You are a proactive maker, hungry to build something big.


      You are a versatile engineer, up to speed with modern web technologies, engineering practices & devops. You will appreciate our automatic push pipeline, have a thing to say about our system architecture and pull your weight in our stack of Angular/NodeJS/GCP.


      You also want to be immersed in the product process, talk to customers, brainstorm solutions and have a voice in the direction of our product and our company.


      But most importantly, you want to make stuff happen, grow personally and be rewarded fairly.
    • Close (American or European timezones)
      3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • The Challenge

      We’re now looking for a Data Engineer or a Senior Backend Software Engineer (sometimes called Data Infrastructure Engineer, Data Platform Engineer, or Machine Learning Platform Engineer) who can lead the charge in developing and maintaining the platform that will support large-scale ML deployments. Imagine that you have cutting-edge machine learning models, but you now have to deploy them behind a bank’s four walls on a system that could be used by over 30,000 companies simultaneously in a database with billions of records. You must have 3+ years of production-level experience working with Kubernetes.

      Overview

      Our mission is to build financial management technologies that enable the world’s most important companies to grow more quickly in a sustainable way that’s good for people, the planet, and business.

      When companies have strong cash flow performance they can shift from short-term acrobatics to long-term growth and innovation. These are the teams that change the world by being freed to optimize for all of their stakeholders, including their employees, business partners, and environment.

      The Opportunity

      Cash flow is the toughest financial statement to understand but it’s fundamental to funding your own growth. We build the most intuitive and actionable tools for companies to optimize cash flow performance. Our platform analyzes billions of dollars of B2B transactions each year, users spend 70% of their workday in Tesorio, and we save finance teams thousands of hours. As a result, they can invest more confidently and anticipate their capital needs further in advance.

      We’re growing quickly and working with the world’s best companies and the largest bank in the US. We recently raised a $10MM Series A led by Madrona Venture Group and are backed by top investors including First Round Capital, Y Combinator, and Floodgate. We’re also backed by tenured finance execs, including the former CFOs of Oracle and NetSuite.

      We’re now looking for a Data Engineer or Senior Backend Software Engineer who can lead the charge in developing and maintaining the platform that will support large-scale ML deployments. This project you are joining is fast-paced and for a large bank, so you must be experienced—you will not have time to simultaneously onboard, gather business context, and deliver on the tight timeline. To give you a sense for the project, imagine that you have cutting-edge machine learning models, but you now have to deploy them behind a bank’s four walls on a system that could be used by over 30,000 companies simultaneously in a database with billions of records. 

      The ideal candidate for this role is NOT someone that can build a great model, rather you are good at building and maintaining a complex piece of infrastructure on Kubernetes and understand its common pitfalls. You should be strong at Python and SQL, a good communicator, and should be extremely reliable, able to own deliverables without dropping the ball. You must have 6+ years of experience as an engineer with 3+ years of production-level experience working with Kubernetes.  

      Our team is based in the San Francisco Bay Area, and we have a diverse, distributed workforce in five countries across the Americas. We don’t believe that people need to sacrifice being close to their families and where they’d prefer to live in order to do their best work.

      Responsibilities
      • You will be responsible for creating and maintaining machine learning infrastructure on Kubernetes
      • Build and own workflow management systems like Airflow, Kubeflow, or Argo. Advise data and ML engineers on how to package and deploy their workflows
      • Implement logging, metrics and monitoring services for your infrastructure and container logs
      • Create Helm charts for versioned deployments of the system on client premises
      • Continuously strive to abstract away infrastructure, high availability, identity and access management concerns from Machine Learning and Software Engineers
      • Understand the product requirements and bring your own opinions and document best practices for leveraging Kubernetes
      Skills
      • 6+ years of experience in creating and maintaining data and machine learning platforms in production
      • Expert-level knowledge of Kubernetes like various operators, deployments, cert management, security, binding users with cluster and IAM roles, etc.
      • Experience dealing with persistence pitfalls on Kubernetes, creating and owning workflow management system (Airflow, Kubeflow, Argo etc.,) on Kubernetes
      • Experience creating Helm charts for versioned deployments on client premises
      • Experience securing the system with proper identity and access management for people and applications.
      • Ability to work in a fast paced, always-changing environment
      • Nice to have: Experience spinning up infrastructure using Terraform and Ansible
      • Nice to have: Experience working with data engineers running workflow management tools on your infrastructure
    • About Visitor Queue:

      Visitor Queue is an advanced B2B lead generation software that has partnered with Google Analytics to allow organizations across the globe to identify the companies that have visited their website. Over the past 2 years, we have grown our user base to over 5000 companies including, Microsoft and Jones Lang Lassalle. An establishing leader in our category, we have over 150 positive reviews and a 90%+ rating on G2 Crowd and Capterra. We are a fast-growing Startup looking to establish further dominance in the lead generation and marketing analytics space.

      In order to continue our growth, we are looking to add a fulltime intermediate software developer to work remotely with the support of our current team. If you’re a hardworking, code assassin, then this is the role for you!

      About the Role:

      The successful candidate will be an integral part of our technology department, which currently includes 3 software developers (1 fractional CTO, 1 Senior Developer and 1 Front-end Developer). They will be responsible for the continued development of our application, website, integrations, and people.

      Key responsibilities:

      • Build out additional features, integrations and capabilities

      • Work with our current team to further the technical capabilities of the company

      • Develop new integrations with complementary software

      • Solve any support tickets and bugs logged by the support team

      • Daily check-ins and weekly scrums

      Qualifications:

      • 3-5 years of experience

      • Proficient in HTML, CSS, JS, Ruby on Rails, SQL

      • Proficient in PostgreSQL (e.g., understanding of stored procedures, triggers, CTE)

      • Very comfortable with Git and GitHub

      • Ability to communicate (verbal and written) clearly, accurately and eloquently in English

      • Hardworking with the ability to easily adapt to changing circumstances

      • Interested in growing and expanding their current abilities in a fun environment

      • Knowledgeable about test-driven development (TDD), behaviour driven development (BDD) and debugging

      Visitor Queue is an equal opportunity employer. Accommodations are available for candidates taking part in all aspects of the recruitment, selection and/or assessment process. If selected to participate in any part of the recruitment and/or assessment process, please inform us of the nature of any accommodation(s) that you may require.

      If you are interested in apply for this position, please email a resume and link to your LinkedIn profile to Nick Hollinger, CEO - [email protected]

    • What is eyeo?

      eyeo creates a sustainable, fair ecosystem by building, monetizing and distributing ad-blocking technology for everyone and everything online. By leveraging distribution partnerships, we bring ad-blocking technology everywhere, giving users control while providing user-friendly monetization. This is supported by our own desktop and mobile products, such as Adblock Plus, Adblock Browser and Flattr. In combining our reach based on distribution partnerships and our own products, our technology runs on over 150 million devices.

      What does it mean to be a Core Development Lead at eyeo?

      You will be responsible for making sure that the unit’s teams have all the support, autonomy and focus that’s needed to be successful. You will report directly to the CTO. 

      What is a unit?

      • Units are our means to scale and focus eyeo. They provide a framework for aligning teams towards a shared goal.

      • The unit is comprised of approx. 25 people:

      • Approximately half will report indirectly to you (they will be managed by Section Leads—your right-hand people)

      • Approximately a quarter (such as section leads, data scientists, machine learning experts and QA engineers) will report directly to you

      The unit is made up of teams covering these topics:

      • Desktop browser extension core development

      • Android SDK development

      • iOS SDK development

      • Ad-blocking quality

      • Industry relations

      • Within our teams, we have cross-functional groups of peers working together to build our products.

      How you can help us (with people)

      • Create the unit’s strategy, goals and initiatives, along with the teams

      • Ensure the unit has clear KPIs

      • Report KPIs regularly, and continuously work to improve them

      • Ensure the flow of information with product owners in order for them to be able to prioritize and maintain their backlogs autonomously, and to make the best product-related decisions

      • Align across the company and with other units on strategic and tactical topics

      • Continuously support the unit with goal alignment, proper tooling, facilitation and community-ship

      • People management and cross-company knowledge sharing and culture

      • Administrative work (budget, spending, hiring, evaluation, salaries, etc.)

      How you can help us (with tech)

      • Maintain and improve the high quality of our core technologies (code and filter lists)

      • Security and maintainability of the tech stack and legal compliance of our filter lists

      • Create comprehensive documentation and specs

      • Establish our core technologies as products, ensuring proper product and release management

      • Improve our ad-blocking quality in the face of circumvention techniques

      • Close collaboration with industry-related representatives (e.g. browser companies, other ad-block companies)

      • Constantly improve our ways of working, tech stack and development processes (e.g. by applying automation and machine learning technologies)

      What you bring to the table

      • Deep, customer-centric understanding of our partners’ and own products’ technology needs

      • Knowledgeable and passionate about developing both software and people

      • Continuously stay up-to-date on technology developments relevant to your work

      • You think in a systematic and analytical manner

      • You show a high degree of self-organization, initiative and motivation

      • Great communicator who can build bridges between people from different fields and backgrounds, and help them learn how to build those bridges themselves

      • Pragmatic, flexible and humble. You listen to your reports and support them rather than directing them.

      • Fluent in both written and spoken English

      • Well-versed with agile values and methodologies. We do not require specific methodologies or certifications, but we want you to have a strong understanding, and the ability to teach.

      It’s awesome, but not required, if you have...

      • Experience collaborating in open-source communities (either as a hobby or as part of your past work)

      • Been involved in web standardization (W3C and similar)

      • Good understanding of online advertising and other types of publisher monetization

      • Experience with browser development

      • Experience in B2B and B2C product development

      • Experience in machine learning

      • You are an active member of the development community (writing, meetups, talks, OSS contributions, etc.)

      Helpful links

      • Monetization: https://adblockplus.org/blog/acceptable-ads-explained-monetization

      • Eyeo in the news: https://eyeo.com/press/

      • Blog updates: https://eyeo.com/blog/

      • Life at eyeo: https://eyeo.com/category/life-eyeo/

      • Meet the Team: https://eyeo.com/category/life-eyeo/meet-the-team/

      • Open Source repository: https://github.com/adblockplus, https://gitlab.com/eyeo 

    • 2 months ago

      BEE (https://beefree.io) - MailUp Group’s Business Unit that develops and markets a popular drag-&-drop email builder - is looking for a Customer Support Engineer to join the team in North America.

      Your impact

      As a Customer Support Engineer, reporting directly to the Support & Community Manager of the business unit, your role will be to help in the adoption and use of BEE Plugin, the embeddable version of our email editor. Over 500 software companies around the world have already decided to license and embed BEE instead of developing their own drag-n-drop editor because by doing so they save time, money, and all the complexity of creating & managing a new product.

      Your core responsibilities will be:

      • Assist prospects in the discovery of BEE Plugin features, at a technical level.

      • Help new customers in the implementation of the editor within their SaaS application.

      • Support existing customers when their support requests are escalated to you.

      • Help the development team by performing technical troubleshooting on those escalated tickets.

      You will carry them out by:

      • Becoming an expert user of BEE Plugin, the embeddable version of the BEE editor.

      • Becoming very familiar with the sample code that prospects use to build Proof Of Concepts with BEE Plugin, and contribute to the code base, whenever able to do so.

      • Becoming intimately familiar with - and a contributor to - BEE Plugin technical documentation, which helps prospects understand the potential of the product & build prototypes with it, and helps customers implement the software in their SaaS applications.

      • Identifying and troubleshooting issues that prospects and new customers are reporting while integrating BEE Plugin, resolving as many as you can on your own, and escalating them when needed to the engineering team as bugs, or to the product team as product feedback.

      • Interact with prospects and customers remotely through a variety of channels used by the company, which include: phone calls, video calls, Slack chats, support tickets (Zendesk), threads in the Community portion of our Web site, questions posted to the technical documentation site, and more.

      • Collaborating with the Sales, Support, Development & Product teams to deliver a user experience to our prospects and customers that’s as seamless as possible.

      • Providing the product and engineering team with continuous feedback, which includes opening detailed bug reports in the bug tracking system (JIRA).

      What we offer

      BEE stands for "Best Email Editor" and that's the original, ambitious goal chosen for this project. Made with lots of passion between the United States and Italy, BEE is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our tag lines). The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 SaaS applications.

      When you join our company, you can expect:

      • Full time work in a fast growing, exciting project with worldwide recognition as a market-leader in our industry.

      • A dynamic team, geographically dispersed (Italy, USA), working with a startup mindset.

      • Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture.

      • Yearly team retreat, often in Italy (in 2019 the BEE team retreat was here).

      • Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources (free, unlimited course subscription to Udemy) and offline events (attendance to conferences, etc.).

      • Competitive salary plus incentive-based compensation.

      • Health insurance benefits;

      • 401K plan with employer matching;

      • Commuter benefits, and many other benefits.

      The legal name of the BEE business unit is MailUp, Inc., a Delaware corporation that is a wholly-owned subsidiary of MailUp SPA (MailUp Group’s head legal entity). MailUp, Inc. is headquartered in Oakland, California.

      What we are looking for

      • Computer science degree or equivalent experience.

      • 3+ years of experience as a full-stack Web developer.

      • 2+ years of experience in a customer-facing technical role: technical support, product support, training, etc.

      • Technical skills:  strong front-end Web application development skills: JavaScript, SCSS, CSS, and HTML; deep understanding of how RESTful APIs work, including the JSON data format;  understanding of front-end security concerns: CORs, TLS, and XSS; Understanding of Docker, basic networking, and VMs (e.g. AWS EC2) to the extent you can study our documentation, install our Docker-based on-premises solution, and answer technical questions.

      • Outstanding communication skills: you love interacting with both customers & team members, in writing or in person/video call.

      • Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across.

      • Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.

      • Organizational skills: you like working independently and are able to organize your activities without supervision.

      • Experience with customer support software like Zendesk is a plus.

      • Experience with B2B SaaS is a major plus.

      Location & Travel

      • North America (US or Canada). We have an office in Oakland, CA, but you can work remotely as well.

      • If you work remotely, we may ask you to join us in Oakland (or another location) for in-person sessions from time to time. 

      • Some travel may be required to help at our booth when we sponsor a conference.

      • Some travel will be required for our yearly team retreat. Between travel and meeting time, the retreat typically requires about a week of your time. We will provide ample notice so that you can plan for it.

    • 2 months ago

      We're currently extending our tribe and are looking for an experienced front end developer that loves crafting beautiful web and mobile apps. If you're looking for a position where you can work in a friendly but highly effective team, contribute directly to product development and really make a difference in the business (and be rewarded for it) we should talk!

      MUST HAVES

      Your background:

      • You have a Bsc/MsC in computer Science, mathematics or any other degree or experience that demonstrates highly analytical skills

      • You've got a successful experience working for a startup

      • You've helped your team build a great B2B/SaaS (rather complex) product and can demonstrate your direct contribution in achieving this

      Your skills:

      • 4-6 years experience designing and developing web and mobile apps with at least 2 years experience working with our technology stack (e.g. html5/CSS3, Angular JS, React JS)

      • You can demonstrate very strong design skills applied to SaaS products

      • You’re very good at understand business customers problems and you're pretty creative at finding solutions to solve them.

      • You own your features from A to Z and can ship the features expected with clean code, quickly.

      • You understand the importance of customer analytics and are familiar with the tools and techniques to analyse customer behaviour and improve product UI.

      • You're very comfortable with customer facing interactions (e.g. customer feedback or ideation sessions, demos)

      Personality traits we’ll be looking for:

      • You've got tons of curiosity

      • You learn insanely fast and adapt to change easily

      • You've demonstrated grit, tenacity to achieve challenging goals (personal and/or at work)

      • High EQ: you communicate well and can get along with all our team members (rather they're in product or growth parts of the business)

      • You have strong work ethic and are autonomous

      NICE TO HAVES

      • Experience with finance/accounting, CRM or other B2B data-rich apps

      • You speak another foreign language (e.g. French, German, Spanish, Italian)

      SALARY/COMPENSATION

      We believe a small team of rock stars can accomplish at least 10x more than an average team so we recruit very selectively and for the right candidate our salary/compensation package can be pretty competitive. We also offer flexible/remote working conditions however team get-togethers are required from time to time, especially during your onboarding (expect somewhere fun in South Europe, but that's a surprise!), so you need to be opened to travel on a regular basis.

      PLEASE NOTE: We currently accept remote work only from the UK and Europe.

  • Customer Support / Customer Success (7) Customer Support / Customer Success rss feed

    • There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform. By 2025, we aim to place 1M students per year in the workforce.

      At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us.

      We’re expanding our proactive Employer Success Team to help us proactively manage our client relationships with our growing number of enterprise and B2B clients. We take Employer Success seriously at OpenClassrooms. Our Employer Success team is dedicated to going above and beyond for our B2B clients day in and day out. We are looking for an individual with exceptional customer service skills to deliver world-class service to all of our International clients and ensure they achieve their educational goals on our platform. You are a customer success guru, you love interacting with people and solving tricky problems. You’re independent and autonomous: you can make things happen without someone saying so. 'Continuous Improvement' is second nature to you as you obsess over details and persist to make things just 'perfect' for our students. If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.

      REPORTING LINE

      Reports to the Director, Employer Success

      RESPONSIBILITIES

      In this role, you will:

      By 2025, we expect to place 1M students per year into the workforce. Customer Success is essential to our growth, it’s who we are. OpenClassrooms is a small, fast-growing, and globally distributed company, so you’ll likely get to work on many projects across the organization. That said, here are some things you’ll probably do:

      Manage from end-to-end our client relationships, including employer onboarding, regular status updates on the program progress and any escalation process with customers.

      • Manage the relationship with all client contacts at the Employer level, including the HR sponsors and stakeholders, and serve as a strategic advisor to our B2B clients to ensure the success of our program service delivery
      • Build scalable processes and dedicated tools to provide a premium Employer Journey for all our International clients
      • Build and maintain Internal Dashboards to provide KPI of our B2B Programs to OC organization.
      • Make sure OC complies with all contractual requirements related to our programs (onboarding/notifications), and keep OC processes aligned with the ISO certification guidelines
      • Work with OC Business Development Team to make sure our partnerships align with business and market needs
      • Build and manage engagement programs that delight customers, secure customer satisfaction and loyalty, driving high renewal rates and low churn while influencing up-sell
      • Contribute to creating a unique, modern, and relevant tone of voice to interact with OpenClassrooms’ customers
      • Route specific queries to other departments when appropriate. You should be comfortable discussing product capabilities and being the employer’ voice internally
      • Organize, analyze, and escalate employer feedback to help our Product Team improve our educational platform
      • Experiment through iterations with a continuous improvement mindset in order to improve our internal processes and create efficiencies
        • When it comes to process creation, we go by what we call 'the golden cycle': Discover (do it yourself manually), standardize (make sure the process is manually replicable), actually processize (document in writing on our internal Wiki, Notion. so), and automate (with SaaS tools and technical developments)
      • Excellent oral and written communication skills
      • A love and natural affinity for service and customer satisfaction. You’re naturally empathetic and able to communicate in ways that empower, not belittle.
      • Creative problem-solving skills.
      • Ability to work autonomously: you can work several hours with minimal supervision.
      • Comfortable taking initiatives and making decisions on your own.
      • Flexible and adaptable to work in an extremely fast-changing environment. Your job duties will change and evolve constantly.
      • Strong time management and prioritization skills. You can multitask like no one else.
      • Desire to work in a performance-focused, KPI-oriented team and in a transparent environment.
      • A strong wish to give and receive feedback frequently in a nonaggressive fashion and regardless of seniority or rank.
      • Advanced MS Excel skills (you OWN Pivot Tables, maybe even Excel Macros).
      • Data analysis skills to review, understand and act on internal reports.
      • High level of comfort with SaaS tools and platforms. You can ease your way through virtually any online tool within minutes.
      • A true passion for education coupled with acute business acumen. You can align with both mission and revenue goals.
      • Common sense!
      • We work when our customers need us so you need to be able to work on a set schedule.
      • Bonus Points if you geek out on: Automation (Excel, Zapier, etc.), CRM tools,

      DESIRED EDUCATION & EXPERIENCE

      • Bachelor’s or Master’s level of education
      • 5 to 10 years of overall professional experience
      • 3+ years of experience in a customer success role with KPI’s
      • 2+ years of experience working at a SaaS provider
      • 2+ years of experience working in Education provider or 2+ years of experience working with Human Resources departments, Learning & Development departments, or in the staffing industry (staffing agency, headhunting, etc.)
      • This is a remote position (preferred east coast time zone) with travel to Paris every quarter or so and an onboarding period of 1 to 3 months onsite. Remote experience is a must
      • Great empathy and ability to remain calm
      • Native English
      • Experience with ticketing tools (Zendesk, Freshdesk, HelpScout, etc.), and experience with our tech stack preferred (Slack, Zendesk, Zapier, G-Suite, AirCall, Asana, etc.)

      HIRING PROCESS

      The journey starts with a phone interview and a meeting with the Hiring Manager. Then we plan face to face meetings with:

      • Director, Employer Success
      • VP, Employer Success, and VP, Mentorship
      • and a few other people from teams across the organization (Peers and HR).
      • You will be asked to perform a short test.
      • You will be asked to provide us with 3 professional references.

      Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms

      WHAT WE OFFER to our US EMPLOYEES
      - Very competitive salary and commission
      - Three months onboarding in our Paris headquarters
      - 100 % Health Insurance (dental and vision) + family covered at 75 %
      - 401K Plan
      - Generous parental and family Leave
      - 20 days of paid time off + additional vacations and 5 sick days
      - A work environment and a strong culture built on agility, respect and high quality

    • Here at Livestorm, we're building what we consider to be the future of B2B video solutions.


      As part of the customer care team, you will join a crew of product experts willing to give great support and help customers in their day to day usage of Livestorm. You'll be the proxy between our customers and the product team.


      We're a startup based in Paris, but we have a strong international presence and provide care to customers all over the world 🌏


      Our ideal teammate should be able to demonstrate good decision making, autonomy with excellent attention to detail.


      Mission

      • Help US timezone (8AM-5PM PST) customers successfully use Livestorm
      • Respond quickly to customer questions and requests through live chat and email
      • Troubleshoot and help debug product features
      • Improve our documentation (written and videos)
      • Come up with new content ideas or processes to help customers
      • Provide detailed and accurate product feedback to the team

      We are looking for:

      • 2+ years of experience in Customer Support or a client-facing role in SaaS/tech industry
      • Fluent, ideally native, in English (both written and spoken)
      • French skills would be a great advantage
      • Previous experience with Intercom or another live chat/support software
      • Excellent customer service and problem-solving skills
      • Flexible and agile in adapting to quick changes in a startup environment
      • Always a willingness to go the extra mile to please and delight users
      • Positive minded and team player
      • Excellent writer and communicator
      • Internet savvy with a strong interest in startups

      Benefits

      • Key role in a fast-growing startup with a small team
      • Remote friendly culture
      • State of the art hardware
    • This role is remote, based in the US.

      Responsibilities
      • Develop and implement lifecycle processes, policies, and metrics to support customer outcomes and business growth, assisting to define appropriate touch points (i.e., human-led and digital) throughout the customer journey (pre and post initial sale)
      • Develop methods, processes, systems, and tools to support our customers in each segment: enterprise, mid-market, and SMB
      • Create and coordinate key reporting for GitLab leadership team, partnering with the Analyst team to provide reporting on customer adoption, sentiment, advocacy, and business results (i.e., forecasts, renewals, expansions, churn)
      • Curate content and playbooks to allow the team to more efficiently and consistently deliver customer outcomes
      • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
      • Collaborate with Customer Success enablement to develop training and enablement to drive efficiency
      • Support the development and rollout of systems and digital tools to improve the team’s effectiveness and efficiency and provide increased customer insights through data, automation, and telemetry
      Requirements
      • BA/BS degree
      • 2 years of Customer Success experience
      • 2 years of relevant experience in program management and/or operations
      • Experience with Customer Success Management systems (e.g., Gainsight/Totango/Client Success/etc., digital marketing tools)
      • Experience with support and/or professional services a plus
      • Strong analytical ability and able to prioritize multiple projects
      • Salesforce experience and knowledge of enterprise SaaS tools
      • Excellent problem solving, project management, interpersonal and organizational skills
      • SaaS and B2B experience preferred
      • Interest in GitLab, and open source software
      • You share our values and work in accordance with those values.
      • Ability to use GitLab
      • Experience with agile/DevOps and/or SDLC process and/or tools is a plus
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

      Remote-East
    • GitBook is a moderndocumentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.
      GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an important next product step to redefine "core team work" and we're looking for our first Customer Success person to join our team and help us continuously develop users' satisfaction.
      As a Customer Success Manager, and being our first Customer Success person, you will play a major part in determining our customer success strategy

      🙌 What will you be doing ?

      Your role as a Customer Success Manager will be to create strong and long lasting relationships with our users to perfectly understand their business objectives, their operational constraints and guide them in the short, medium and long term to maximise the value created for them through their use of GitBook.
      On a daily basis you will : 
      - be the primary contact of all users (self-served and sales-served) as soon as sales negotiation is done to act as a trusted advisor by facilitating their on-boarding and optimising product's value in their eyes. 
      - groom and grow users' accounts to make sure they get value from their GitBook usage and stay happy and renew their yearly/monthly contract. 
      - be able to generate new sales opportunities by navigating the organisation to up-sell more usages to different teams, thanks to your deep knowledge of each account.
      - be the voice of our users internally : you will work with our entire Product and Go-to-Market teams by highlighting feedbacks from customers and make sure these are visible to the whole team in order to align our roadmap (business and product). 

      As you may have understood everything (or almost everything) is to be done so you will have a great opportunity to develop new ways to increase customers' satisfaction and influence a customer-centric dynamic through the entire GitBook team. You will help us establish best practices in terms of Customer Success.

      ​🎯 What do you need to succeed ?
      • your amazing communication skills in English both written and spoken
      • your high level of enthusiasm and proactivity when it comes to create relationship with users
      • your expertise on Customer Success strategies and methods as you have previous experience(s) working as a first Customer Success person building process, funnel and tools or as a second Customer Success person helping to set-up and build process and willing to build it yourself
      • your capacity to engage with the entire team to help drive product strategy and business strategy
      • your knowledge of our market as you have previous experience(s) working on B2B environment, ideally SaaS (but not mandatory)
      • your ability to deal with several subjects at a time as you have the experience of managing a portfolio of about 100 accounts 
      You will be an addition to our culture as :
      • you always Ambition (Aim Higher) the next step of your work, whether it’s building a feature, improving a team process, etc.
      • you have a deep sense of Ownership (Take control & Own it) as when you observe a problem, you don’t wait for someone to fix it, but you take the responsibility of fixing it.
      • you have a sense of Accountability (Be accountable to results) as you are focused on outcomes (not on efforts).
      • you Care (Give a shit) and empathises with customers as you take the time to understand their frustrations, needs, and root-problems. Which also proxy to the team as you help them achieve and learn; to better serve our mission.
      • you are able to Train (Grow yourself) as, when facing an unknown challenge, you learn from it to create leverage for the team.
      • you are Genuine (Say it and accept it) as you are candid, respectful and transparent in your communication.
      • you are a Team player (Leverage the team) as you acknowledge that leveraging the team and different skills enables to create an outcome that's bigger than the sum of it's part.
      • you are an Architect (Plan & Build) as you value building long-term solutions beyond simple day-to-day execution. You start new projects breadth-first, solve the broad easy problems first and then dive into the details. 
      You will also appreciate :
      • 🏥 ​health insurance
      • ​🍽 ​​lunch voucher thanks to Lunchr card (around 9e/day)
      • ​​🚊 refund of your public transport subscriptions up to 50%
      • ​💪 to have an impact by building a product that helps thousands of teams and users around the world
      • ​🚀 to move fast and learn in the challenging environment of a fast-growing startup
      • ​🛋 to work remotely whenever you want to
      • ​🏡 to enjoy our offices in the center of Lyon whenever you want to as well
      • ​🍫 to gather with the entire GitBook's team to share lunches and sweet breaks as we love food
      • ​⚽ to (sometimes) practice sports with GitBook's team
      • ​😎 to work with "the coolest team on earth" !
      • ​🏄 to go on team off-sites twice a year (summer and winter)
      ✨ What's next ?

      1. First, you need to send us your application to express your interest and we will review it (of course we'll get back at you whatever the decision)🙂
      2. As the next step, our Talent Manager will call you so the both of you will be able to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
      3. Then you will have a call with the Hiring Manager to deep dive into day-to-day, on-the-job skills etc.
      4. We will give you a Use Case to work on so you'll have a better understanding of your potential day-to-day challenges at GitBook and it will be a perfect starting point for the next step
      5. Meeting with two members of our Go to Market Team to share about role specifics such as required skills, knowledge, abilities as well as working environment, day-to-day life...
      6. Finally, you will have the opportunity to meet with the entire team to determine if we would like to work together on a daily basis and share drink/lunches after work. 
    • The Customer Support team is looking for a remote (work-from-home), self-starting all-star who can be a coach to to our customer base to ensure they’re finding success with Apollo.

      Apollo is a wired-for-remote team headquartered in San Francisco, California with 50%+ of the team working from around the world. This role is 100% remote (work-from-home)

      About the Role
      We’re looking for a Customer Support Specialist to be a core contributor to building a world-class support organization. Our ideal candidate is someone who truly cares about client success, could quickly grow into a leadership role, is technically savvy, and has experience teaching and troubleshooting software.

      The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. As a Customer Support Specialist, you’ll also help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform.

      Responsibilities:
      - Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.- Understand the Apollo product and databases better than anyone else in the world.
      - Manage and effectively resolve customer support requests using email, chat, and phone.
      - Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
      - Contribute to our internal and external knowledge base by creating help center content for employees and customers.
      - Go above and beyond your job description to ensure our customers love us!
      - Help define our customer experience and build a world-class support organization.

      Requirements
      - Excellent English communication skills (fluent or native)
      - 2+ years of experience in customer support, customer success, sales, engineering, product management, or similar
      - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
      - Strong analytical, troubleshooting, and problem solving skills
      - A desire to work closely with customers in sometimes tough situations
      - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
      You pride yourself on being patient, a problem solver, ambitious, proactive/assertive, and dependable to follow through.
      Empathetic to customer needs, work to understand the questions that customers ask
 and why.
      Your friends would describe you as vivacious, strategic, empathetic, and dependable.
      Be hungry and quick to learn.
      Excellent written and verbal communication skills, Able to explain concepts clearly and concisely
.

      Opportunities to Progress in your Career
      Apollo is a Y-Combinator backed startup at the forefront of Silicon Valley/B2B SaaS best practices. Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded. Our team is laser-focused at growing and developing our Customer Support Specialists into our future leaders at Apollo or other Silicon Valley companies. 

      We’re growing the team and scaling how we operate. So, some likely future career moves for you as CS Specialist would be:
      - Senior Customer Support Specialist
      - Customer Success Manager
      - Onboarding Specialist
      - Account Manager
      - Account Executive

      We invest tremendous effort to developing our remote employees's careers; historically, most people on the Customer Support get promoted within 9 months into higher and larger roles and get the opportunity to turbocharge their career.

      About the Company
      Apollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most. We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers. We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital. We're headquartered in San Francisco, CA with a worldwide remote team.
    • 3 weeks ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). 

      Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. 

      About You

      You have between 5-10 years experience with B2B SaaS in a customer success role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. 

      You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You have demonstrated the ability to manage and grow relationships with your customers and share best practices with a team of success managers.

      You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment; remote work experience would be a plus.

      About the Role

      We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships. You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. 

      We are looking for an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. 

      This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day. The team members you'll be working most directly with are  Liz Stephany, Matt Bonde, Andrea Lucke, and Lydhia-Marie Bolduc-Gosselin.

      What you'll be responsible for...

      • Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals

      • Become a subject matter expert in our platform and our sales philosophy

      • Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity and knowledge of best-in-class integrations

      • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers

      • Develop success plans and drive quarterly business reviews at the executive level

      • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

      • Work closely with Success and Sales teams on seamless customer transitions

      • Execute at a high level to achieve goals around retention, growth and customer satisfaction

      • Host in person customer events, visit customers in person, quarterly travel required

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • The Customer Engagement Manager role is the first of its kind at Later. You will be joining an experienced team that to date has been serving all customer types, but you bring strong leadership skills and expert knowledge in serving high value customers that require more hands-on guidance. Your goal is to proactively engage with our high value customers to understand their goals with using Later, onboard them with a strategic hands-on approach, ensure they are getting continued value from the product to optimize expansion and upselling opportunities.

      Later’s customer base has been growing rapidly, and to optimize customer retention we need someone who can ensure this segment of our customers reach their long term goals. You will work within the Customer Success team, alongside our Education and Onboarding teams to develop high touch strategies across the entire customer journey.

      Responsibilities

      • Onboard Later’s high value customers with a combination of 1-to-1 and 1-to-many touchpoints

      • Identify opportunities and implement strategies for retention, renewals, and expansion

      • Provide proactive touchpoints with Later’s VIP companies such as Nike, NBC, Spotify, Patagonia, and more

      • Be the first point of contact for inbound inquiries and responses to 1-many onboarding campaigns

      • Conduct webinars and run product demos guiding customers on how to use Later to accomplish their goals and desired outcomes, as well as drive usage of key features that contribute to activation and retention

      • Develop training materials such as slides, scripts, and recorded demos to help customers achieve their outcomes at different stages of their journey

      • Proactive outreach to customers that may need help

      • Collect product and cancellation feedback

      • Work cross functionally with Product and Marketing teams to represent the voice of Later’s high value customers

      • Collaborate with Customer Education and Customer Onboarding within the Success team to ensure strategic alignment

      • Approach all strategy and tactics with a data driven approach - creating hypotheses and assumptions, validated with data insights

      Skills and Qualifications

      • 3+ years in a Customer Success/Account Management role preferably in a B2B SaaS environment

      • Experience planning low touch and high touch customer onboarding strategies

      • Strong sense of analytics and how to measure results, obsessed with making optimizations to take your work to the next level

      • Ability to quickly uncover root causes and desired outcomes, and translate insights into actionable steps

      • Strong command of the English language, both written and verbal

      • You are a creative thinker who is comfortable working both independently and in a team environment. You embrace feedback, and have a constant desire to learn and improve.

      • Knowledge of the Social Media Market (bonus for experience working with/in Social Media Agencies)

      • Bonus: you’ve used Marketing Automation and Customer Success tools such as Intercom, Zendesk, Amplitude, Asana, etc.

  • Design (5) Design rss feed

    • 5 days ago

      Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast, and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is backed by leading investors, including Accel, Salesforce, and Atlassian. 

      A distributed team means freedom and flexibility: All 40-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar: Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values: As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)
      • Default to action (Processes are great; bureaucracy isn't!)
      • Focus on the process (See? Great.)
      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)
      • Pay attention to details (Our customers count on us!)
      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We’re looking for a Product Designer to ‘own’ design who is excited about the opportunity of building Process Street from the ground up. You should have a strong portfolio of professional design projects that focus on simple UI and intuitive UX.

      What You’ll Do

      • Promote and deliver exceptional user experience design from discovery to delivery
      • Design and deliver wireframes, user journeys, hi-fidelity mockups and prototypes optimized for web and mobile interfaces
      • Conduct user interviews, usability testing, and analysis
      • Contribute to and help maintain our design system
      • Partner with our engineers, product managers, and stakeholders to oversee user experience for features from conception to launch

      About You

      • You should have a portfolio showing UX problem solving and great visual designs
      • Must demonstrate a clean, simple design aesthetic coupled with a passion for pixel perfection and usability
      • Ability to thoughtfully present and defend your designs and to communicate complex processes
      • You jump in and learn what you don’t know
      • You thrive in fast-paced environments and know how to switch hats and fill in the blanks when needed
      • Excellent communicator who can clearly articulate design decisions from the user’s perspective, while backing it up with research and data
      • Excellent verbal and written communication skills in English

      What You’ll Bring

      • 2+ years of commercial experience in UX/UI Design
      • Experience in using UX design best practices to design solutions and an understanding of mobile and responsive design 
      • Expertise in standard UX software such as Sketch and Invision
      • Experience designing digital apps and systems; you have helped ship products before, ideally in the SaaS/B2B space

      Bonus Points For 

      • Design systems experience
      • Working knowledge of HTML5/CSS3 and ability to communicate with engineers when handing off designs 
      • UI interactions with just-right animations and transitions
      • Data visualization, dashboards, and reporting
      • An understanding of Business Process Management and Workflow automation

      Diverse Teams Build Better Products

      Legally, we need you to know this: 

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • 1 month ago

      Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast, and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is a venture-backed startup and an AngelPad alum (the #1 Accelerator in the US).

      A distributed team means freedom and flexibility** :** All 40-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar** :** Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values** :** As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)

      • Default to action (Processes are great; bureaucracy isn't!)

      • Focus on the process (See? Great.)

      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)

      • Pay attention to details (Our customers count on us!)

      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We’re looking for a Product Designer to ‘own’ design who is excited about the opportunity of building Process Street from the ground up. You should have a strong portfolio of professional design projects that focus on simple UI and intuitive UX.

      What You’ll Do

      • Promote and deliver exceptional user experience design from discovery to delivery

      • Design and deliver wireframes, user journeys, hi-fidelity mockups and prototypes optimized for web and mobile interfaces

      • Conduct user interviews, usability testing, and analysis

      • Contribute to and help maintain our design system

      • Partner with our engineers, product managers, and stakeholders to oversee user experience for features from conception to launch

      About You

      • You should have a portfolio showing UX problem solving and great visual designs

      • Must demonstrate a clean, simple design aesthetic coupled with a passion for pixel perfection and usability

      • Ability to thoughtfully present and defend your designs and to communicate complex processes

      • You jump in and learn what you don’t know

      • You thrive in fast-paced environments and know how to switch hats and fill in the blanks when needed

      • Excellent communicator who can clearly articulate design decisions from the user’s perspective, while backing it up with research and data

      • Excellent verbal and written communication skills in English

      What You’ll Bring

      • 2+ years of commercial experience in UX/UI Design

      • Experience in using UX design best practices to design solutions and an understanding of mobile and responsive design

      • Expertise in standard UX software such as Sketch and Invision

      • Experience designing digital apps and systems; you have helped ship products before, ideally in the SaaS/B2B space

      Bonus Points For

      • Design systems experience

      • Working knowledge of HTML5/CSS3 and ability to communicate with engineers when handing off designs

      • UI interactions with just-right animations and transitions

      • Data visualization, dashboards, and reporting

      • An understanding of Business Process Management and Workflow automation

      Diverse Teams Build Better Products

      *Legally, we need you to know this: *

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • Multis (Western Europe)
      2 months ago

      Mission

      At Multis, you'll be designing at the forefront of an entirely new industry, cryptocurrency. You must have the appetite to take on a challenging yet crucial mission: getting this new technology mainstream for business.

      Business banking sucks. It should not. So we're rebuilding it from scratch with cryptocurrency, and that's your chance to make it shine through thoughtful and creative design. You won't follow existing rules: you'll invent a new playbook and drive the whole industry forward!

      This is a unique opportunity to join a core team along ambitious and passionate founders, shape the culture at Multis and be in the driving seat of the next tech revolution!

      Responsibilities

      • Conduct user research and usability testing to discover issues

      • Sketch wireframes and experiences to offer thoughtful solutions

      • Design and prototype delightful and intuitive interfaces ready for engineering

      • Define our goals and track them to drive future product development

      • Push our brand and UI style forward to make Multis a category-definer

      Requirements

      • Have 3+ years of experience as UX/UI designer

      • Acquaintance with web design constraints

      • French/English (speaking & writing)

      • Ability to work across both Brand and Product

      • Empathic and curious with users

      • Comfortable working in a small team with high velocity and autonomy

      • Appetite to learn fast in an ever-changing crypto/fintech environment

      • If remote — previous experience with remote work

      • Know how to relax 🌴

      Nice to have

      • Previous blockchain experience

      • Previous B2B/Fintech experience

      • Skills in Illustration, or Animation

      Benefits

      • Challenging work experience building next-gen banking with a frontier tech

      • Fast-learning environment, entrepreneurial and strong team spirit

      • Unique access to the Y Combinator and eFounders network

      • Competitive salary & equity

      • Tools of your choosing

      • Remote-friendly company with offices in Paris downtown (75002)

      • Off-sites abroad (next one will be in the Canary Islands)

      • Possibility to get all or part of your salary in crypto 🤑

    • SecurityScorecard (US only)
      2 months ago

      Why SecurityScorecard

      SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by nearly 1,000 customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A.

      Headquartered in New York City, we are funded by top investors such as Sequoia Capital, Google Ventures, NGP, Moody’s, Intel, and others. Our vision is to create a new language for companies and their partners to communicate, understand, and improve each other’s security posture.

      About the Role:

      We seek a UX Designer to work on our fastest growing platform tier today, known as Atlas. Atlas is our collaborative security product that streamlines the process of managing and executing cybersecurity assessments and ultimately turbocharges the due diligence process.

      Key Responsibilities:

      • Iterative prototyping and refining designs from low-fi wireframes to beautiful mocks
      • Employ user-centered design methods to develop user interface specifications such as interaction models and workflows
      • Create wireframe layouts for pages that present content and functionality with intuitive clarity and beautiful balance
      • Lead the campaign production process — seeing the idea through the creative process to final sign off and implementation
      • Work closely with our product managers, designers and engineers to define the best way to approach a problem
      • Brainstorm and visualize design concepts

      Experience and Skills:

      • 3-6 years of experience designing end-to-end user workflows in B2B SaaS
      • Ability to adapt to different delivery timeframes & information availability
      • Strong communication skills with engineering team
      • Ability to create phases for their designs
      • Take feedback from users and abstract concept, not limited to the solutions proposed
      • Create compelling stories to convince Devs and Project to work on solutions

      SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    • We're looking for a Design Lead to help us help our clients build incredible teams all over the world.

      Organisations need to find the right people to solve the challenges they're addressing. People need to find the right organisations where they'll thrive in their career. We unite these two parties - leveraging design, software and data to facilitate the interactions that address everyone's needs.

      We're a 'design-led' organisation. We believe most B2B software is (still!) designed for the buyer, not the user - fundamentally, most people just don't engage with B2B software. We're different - investing heavily in design and customer success and going 'above and beyond' to educate, guide and empower our clients. We've recently invested a considerable sum into a re-brand with Focus Lab and are looking for someone to build on top of that foundation, ensuring we win on design for years to come.

      You'll work across our entire 'design ecosystem' - whilst you'll focus on our core product experience, you'll also contribute to our internal tools and all other aspects of the Pinpoint experience, from our clients to our colleagues. You can expect to have a say in all design decisions from new ideas through to iterations of existing functionality and should be just as comfortable reviewing engagement data and talking to end-users as you are in Sketch.

      Key Responsibilities

      Day-to-day, you'll:

      • Work with our product team, reviewing engagement, usage and support data and talking to customers to identify issues / opportunities and then design workflows, mockups and visual solutions to address them.

      • Identify and define new features / concepts and design the end-to-end workflows, mockups and visual solutions required to get those features built and implemented.

      • Take ownership of our design system, expanding our visual language over time, refining existing components and ensuring we adhere to the system as a business.

      • Constantly iterate and improve on our existing work based on feedback from the wider team, end users, your own experience, etc.

      • Contribute to the non-technical aspects of our business - from our marketing content to the office, we want every aspect of the Pinpoint experience to feel 'designed' and not an afterthought - this is as true for our employee experience as it is for our clients.

      Skills, Knowledge & Expertise

      Ideally, you'll:

      • Have prior experience designing digital products (with examples of work you've contributed to in the past).

      • Have an understanding of the entire design process, from identifying the problem through to the design and execution of a solution. 

      • Be comfortable designing mockups / prototypes in a tool of your choice. (We use Sketch, but you can use whatever you'd like).

      • Have a passion for the Software as a Service (SaaS) space and be interested in our industry. There are fantastic designers in every sector, but we'd love you to love this one.

      • Take pride in the 'why' behind your designs. You'll be happy explaining your decision making process and rationale to others.

      • Enjoy learning. We move fast and have big ambitions - the only way we'll achieve them is if the growth trajectory of our people is as fast as the growth trajectory of our business. You'll constantly strive to improve as a designer and will constantly push standards.

      Benefits

      We care deeply about making Pinpoint an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. 

      The specific benefits / perks we offer are continually evolving, but currently include: 

      • Full healthcare coverage for you and your family 

      • Generous personal development budget

      • Top of the line equipment (4K Monitors, Macbook Pro, etc.)

      • Flexible working (choose your hours / days / where you work, within reason)

      • Competitive salary with regular pay reviews

      • Generous option grants

      About Pinpoint

      Pinpoint empowers organizations to build the incredible teams they need to achieve their goals.

      Our online software helps businesses find, assess and hire the best candidates using our suite of intuitive tools.

      We strive to be best in class by empowering our people to challenge, innovate and advance in everything we do. 

      Be a part of an organization that deploys the best working methods used by the world’s leading brands and creates an environment that allows you to get on and accomplish your mission. 

      Do your best work with the tools you need, with support from the best people, in your own time, your way. We succeed together by operating with flexibility, always learning and ever-evolving.

  • Marketing / Sales (10) Marketing / Sales rss feed

    • 1 week ago
      GitBook is a modern documentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.
      GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an ambitious next product step to redefine "core team work". Moving toward this next step is a great opportunity for us to rethink our branding and positioning, that's why we're looking for our first Marketing person (based in Lyon or working remotely) to join our team and help us reflect how great our product is.

      As a Product Marketing Manager, and being our first Marketing person, you will play a major part in determining our product marketing and communication strategy

      🙌 What will you be doing ?

      Your role as a Product Marketing Manager will be to determine the value proposition and positioning GitBook should have and reflect it outside of the company.

      On a daily basis you will :
      - build our communication strategy for outsiders (prospects, investors etc.) and insiders (our current users) to raise GitBook's awareness
      - build and communicate a clear opinion on how our users should best be using GitBook
      - partner with the entire Go-to-Market team to better understand customers' use case and market dynamic to influence GitBook's growth
      - work with the Customer team to provide accurate self-service resources for our customers and create value-added content (webinars, articles, sales pitches, website…) to highlight our product (new features, value proposition), and enhance our users (case-studies, webinars, events...)
      - partner with the Product team to be aware of any changes in the product and be able to communicate its added value to our customers and potential prospects. 

      As you may have understood everything (or almost everything) is to be done so you will have a great opportunity to develop new ways to increase GitBook's awareness and influence our customers' engagement.

      ​🎯 What do you need to succeed ?
      • your amazing communication skills in English both written and spoken
      • your expertise in product marketing as you have previous experience building strong product marketing strategy, processes and roadmap, ideally in SaaS B2B
      • your ability to create value added content and your story telling skills
      You will be an addition to our culture as :
      • you always Ambition (Aim Higher) the next step of your work, whether it’s building a feature, improving a team process, etc.
      • you have a deep sense of Ownership (Take control & Own it) as when you observe a problem, you don’t wait for someone to fix it, but you take the responsibility of fixing it.
      • you have a sense of Accountability (Be accountable to results) as you are focused on outcomes (not on efforts).
      • you Care (Give a shit) and empathises with customers as you take the time to understand their frustrations, needs, and root-problems. Which also proxy to the team as you help them achieve and learn; to better serve our mission.
      • you are able to Train (Grow yourself) as, when facing an unknown challenge, you learn from it to create leverage for the team.
      • you are Genuine (Say it and accept it) as you are candid, respectful and transparent in your communication.
      • you are a Team player (Leverage the team) as you acknowledge that leveraging the team and different skills enables to create an outcome that's bigger than the sum of it's part.
      • you are an Architect (Plan & Build) as you value building long-term solutions beyond simple day-to-day execution. You start new projects breadth-first, solve the broad easy problems first and then dive into the details.
      You will also appreciate :
      • 🏥 ​health insurance
      • 🍽 ​​lunch voucher thanks to Lunchr card (around 9e/day)
      • ​​🚊 refund of your public transport subscriptions up to 50%
      • ​💪 to have an impact by building a product that helps thousands of teams and users around the world
      • ​🚀 to move fast and learn in the challenging environment of a fast-growing startup
      • 🛋 to work remotely whenever you want to
      • ​🏡 to enjoy our offices in the center of Lyon whenever you want to as well
      • ​🍫 to gather with the entire GitBook's team to share lunches and sweet breaks as we love food
      • ​⚽ to (sometimes) practice sports with GitBook's team
      • ​😎 to work with "the coolest team on earth" !
      • ​🏄 to go on team off-sites twice a year (summer and winter)
      ✨ What's next ?

      1. First, you need to send us your application to express your interest and we will review it (of course we'll get back at you whatever the decision)🙂
      2. As the next step, our Talent Manager will call you so the both of you will be able to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
      3. Then you will have a call with the Hiring Manager to deep dive into day-to-day, on-the-job skills etc.
      4. We will give you a Use Case to work on so you'll have a better understanding of your potential day-to-day challenges at GitBook and it will be a perfect starting point for the next step
      5. Meeting with two members of our team to share about role specifics such as required skills, knowledge, abilities as well as working environment, day-to-day life...
      6. Finally, you will have the opportunity to meet with the entire team to determine if we would like to work together on a daily basis and share drink/lunches after work. 
    • 2 weeks ago

      Who We Are

      Process Street is a SaaS platform that helps companies manage their processes and workflows to make recurring work fun, fast, and faultless. We are a lean, flexible, 100% distributed team that relies on systems to improve output 10X. Process Street is backed by leading investors, including Accel, Salesforce, and Atlassian. 

      A distributed team means freedom and flexibility: All 40-plus of us work wherever we’d like—reliable internet access is our only requirement. Spread across 9 time zones in 10 countries, we sign into Slack and open up our work tools on the schedule that fits our lives best. We communicate asynchronously, work autonomously, and take ownership of our work. Distributed work isn’t for everyone, but if it fits your management style, it’s a life-changing benefit.

      Camaraderie from afar: Being 100% distributed doesn’t stop us from getting to know each other— we have daily conversations in chat, weekly “coffee” pairings with coworkers, and once a year we all come together for an all-team retreat.

      Our values: As a small, nimble company, we want our employees to feel empowered to make decisions and define the future of our company, so our values include:

      • Act like an owner (Agency!)
      • Default to action (Processes are great; bureaucracy isn't!)
      • Focus on the process (See? Great.)
      • Practice prioritization (There are an infinite number of useful things to do. We trust you to pick the best ones.)
      • Pay attention to details (Our customers count on us!)
      • Over-communicate everything. Twice (See what we did there?)

      The Opportunity

      We are looking for a VP of Marketing to join our amazing Marketing team. More details to come!

      Diverse Teams Build Better Products

      Legally, we need you to know this: 

      Process Street does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

      But we want to add this:

      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

    • Snowplow Analytics (UTC +/- 2)
      3 weeks ago

      Located in London or Remote (UTC +/- 2)

      It’s a hugely exciting time here at Snowplow. Over the last 7 years, we’ve grown to a brilliant 50 person team that is spread out over 12 countries with nearly 150 customers and many, many more open source users, and we’re heading for even bigger and better things.

      Our technology enables you to track any event data; ask any question of that data and use any tool you want to answer it. Our mission is to empower people and companies to do truly transformative things using data. 

      To support us with our ambitious goals, we are now looking for a Marketing Operations Manager to join our Marketing team and build out and lead the operations function.

      The Opportunity

      As the Marketing Operations Manager you’ll work as a part of a growing marketing team that is laser focused on demand generation. You’ll be instrumental in helping the team measure, manage and optimise our go-to-market processes and drive results. You’ll leverage our marketing technology systems to assist marketing and sales in processing inbound leads and will report on and measure the results. You’ll be instrumental in managing our lead flow and reporting processes, helping to optimize our marketing investments and maintain a close partnership with sales.

      We’re an ambitious, enthusiastic team and are looking for someone to join us who can own the growing operations challenge within the marketing team. 

      What you’ll be doing

      - Own and build out the marketing operations function and team interfacing closely with our Head of Demand Gen and the sales organisation

      - Lead the charge on scaling and optimising the operations processes and the technologies we use

      - Measure, report and analyse key demand generation and sales metrics to enable marketing and sales to execute and optimize effectively on their initiativesManage marketing’s CRM system (Pardot) and continuously identify data inconsistencies across sales and marketing platforms, discover root causes and implement sound solutions

      - Work cross-functionally with the sales team to help drive success in lead management and to track and improve funnel efficiency including educating and training as required

      - Work with the sales team on managing Salesforce processes, workflows and reporting

      - Execute and manage key processes in Pardot, including lead scoring, lead assignment, building  nurturing and engagement flows, and more

      - Work closely with the rest of the marketing team members to ensure our campaigns and events are effectively driving pipeline

      - Create processes for the marketing and sales teams that drive speed and efficiency across systems and teams

      We’d love to hear from you if

      - The idea of working for a growing startup excites you

      - You have 3-5 years of experience with managing CRM systems, automation solutions and marketing operations processes (ideally in a B2B SaaS setting)

      - Basic SQL skills is not a must, but it’s a big plus

      - You have deep experience using Salesforce and ideally Pardot (or Hubspot)

      - You enjoy building out detailed processes, sticking to and refining them over timeYou are detail-oriented, accurate and good at problem solving

      - You thrive in fast paced environments where you’ll have to think on your feet

      - You’re analytical and use data to derive insights and inform decisions

      - You are adaptable and don’t mind working in an ambiguous, ever-changing environment

      - You have the ability to identify and communicate issues quickly

      - You have a passion for marketing and demand generation

      What you’ll get in return

      - A competitive package based on experience, including share options 

      - 25 days of holiday a year (plus bank holidays)

      - MacBook or Dell XPS 13/15Freedom to work wherever suits you best 

      - Two fantastic company Away-Weeks in a different European city each year (last one was in Bratislava in November 2019)

      - Work alongside a supportive and talented team 

      - Grow and develop in a fast-moving, collaborative organisation 

      - Enjoy fun events in and around London organised by our Cultural Work Committee 

      - Learn to code or improve your existing skills with our Software Development Guild 

      - Convenient location in central London (Aldgate)

      - Continuous supply of Pact coffee and healthy snacks 

      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

    • Emptor Demand Generation Analyst
      We are looking for a marketing analyst who will be able to work independently to set, measure, track and report on a newly forming marketing organization. This person will also have a high degree of comfort working with content marketing and creating customer and prospect facing collateral.  We are looking for someone who is a self-starter and able to think creatively to find new leads, reach their needs, and suggest solutions.

      About the team
      Founded in 2016 and headquartered in New York, Emptor is a fully remote B2B SaaS startup. We are focused on solving trust and safety issues in Latin America by using big data. Emptor currently serves large multinational technology firms operating in the region by building tools for operational decision making on a large scale. We have opportunities in product, sales, finance, infrastructure, architecture, web scraping, NLP, ML and data science.

      Location
      Remote - Global team, 8:00 AM UTC-5 to 8:00 PM UTC-5.

      Requirements
      -BS/MS degree.
      -2-3 years of proven working experience in digital marketing.
      -Experience with SEO/SEM, marketing database, email, social media and/or display advertising campaign.
      -Knowledge of website analytics tools (e.g., Google Analytics).
      -Up-to-date with the latest trends and best practices in online marketing and measurement.
      -Strong writing skills.
      -Can synthesize feedback from different stakeholders and incorporate that into their work. 
      -Excellent written and verbal communication.
      -Analytical background.
      -Comfortable working in a startup.

      Expectations as a Demand Generation Analyst:
      Practices & Behavior:
      -Manage custom lead lists, create landing pages, and support lead nurturing campaigns.
      -Design, prepare, and support marketing campaigns for targeted and mass market accounts.
      -Set, analyze, model, and forecast Key Performance Indicators (KPIs) and website analytics across campaigns.
      -Create and monitor analytics for social campaigns (LinkedIn, Facebook, Twitter, Email, Blog).
      -Build reports on campaign, landing page, and web analytics with changes and optimizations needed for the future.
      -Determine content gaps and collaborate with cross functional teams to develop new assets.
      -Help create sales collateral such as demo decks and one pagers.
      -Develop case studies and other content based on customer stories.
      -Work on articles for Emptor blog.
      -Develop monthly and quarterly multi-channel program analysis to ensure revenue goals are met.
      -Monitor and report lead scoring and recommendations.
      -Integrate with marketing CRM.

      Who can apply?
      Preferred careers:
      -Demand generation analyst.
      -Content Manager.
      -Marketing Manager at Saas tech startup.

      Note: Emptor will not sponsor applicants for work visas.
    • Responsibilities
        • Strategic Account Leader will report to a Regional Director.
        • Act as a primary point of contact and the face of GitLab for our strategic and large customers and prospects in your assigned territory.
        • Contribute to post-mortem analysis on wins/losses.
          • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
        • Take ownership of your assigned territory
          • document the buying criteria
          • document the buying process
          • document next steps and owners
          • ensure pipeline accuracy based on evidence and not hope
        • Contribute to documenting improvements in our sales handbook.
        • Provide account leadership and direction in the pre- and post-sales process
        • Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
        • Collaborate with Field Marketing to drive awareness, engage target accounts and progress opportunities through the Sales funnel
        • Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
        • Be the voice of the customer by contributing product ideas to our public issue tracker
        • Travel as necessary to accounts in order to develop relationships and close large opportunities
        • Generate qualified leads and develop new customers in conjunction with our strategic channel partners in exceeding quota.
        • Expand knowledge of industry as well as the competitive posture of the company
        • Prepare activity and forecast reports as requested
        • Update and maintain Sales’ database as appropriate
        • Assist sales management in conveying customer needs to product managers, and technical support staff
        • Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
        • Respond to RFP's and follow up with prospects.
        • Develop an account plan to sell to customers based on their business needs.
        • Build and strengthen the business relationship with current accounts and new prospects.
        • Recommend marketing strategies.
      Requirements
        • A true desire to see customers benefit from the investment they make with you
        • Able to provide high degree of major account management and control
        • Work under minimal supervision on complex projects
        • 5+ years of experience with B2B software sales
        • Experience selling into large organizations
        • Interest in GitLab, and open source software
        • Ability to leverage established relationships and proven sales techniques for success
        • Effective communicator (written/verbal), strong interpersonal skills
        • Motivated, driven and results oriented
        • Excellent negotiation, presentation and closing skills
        • Preferred experience with Git, Software Development Tools, Application Lifecycle Management
        • You share our values, and work in accordance with those values.
      Hiring Process
        • Qualified candidates receive a short questionnaire from our Global Recruiters
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Next, candidates will be invited to schedule a first interview with Regional Sales Director (in their same region)
        • Candidates will then be invited to schedule a second interview with Regional Sales Director (in a different region)
        • Candidates will be invited to schedule a third interview with our CRO
        • Finally, candidates may have an interview with our CEO
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

       

      Additional details about our process can be found on our hiring page.

      Remote-SFO
    • Snowplow Analytics (UTC +/- 2)
      1 month ago

      It’s a hugely exciting time here at Snowplow. Over the last 7 years, we’ve grown to a brilliant 50 person team that is spread out over 12 countries with nearly 150 customers and many, many more open source users, and we’re heading for even bigger and better things.

      Our technology enables you to track any event data; ask any question of that data and use any tool you want to answer it. Our mission is to empower people and companies to do truly transformative things using data. 

      To support us with our ambitious goals, we are now looking for a Marketing Operations Manager to join our Marketing team and build out and lead the operations function.

      The Opportunity

      As the Marketing Operations Manager you’ll work as a part of a growing marketing team that is laser focused on demand generation. You’ll be instrumental in helping the team measure, manage and optimise our go-to-market processes and drive results. You’ll leverage our marketing technology systems to assist marketing and sales in processing inbound leads and will report on and measure the results. You’ll be instrumental in managing our lead flow and reporting processes, helping to optimize our marketing investments and maintain a close partnership with sales.

      We’re an ambitious, enthusiastic team and are looking for someone to join us who can own the growing operations challenge within the marketing team. 

      What you’ll be doing

      • Own and build out the marketing operations function and team interfacing closely with our Head of Demand Gen and the sales organisation

      • Lead the charge on scaling and optimising the operations processes and the technologies we use

      • Measure, report and analyse key demand generation and sales metrics to enable marketing and sales to execute and optimize effectively on their initiativesManage marketing’s CRM system (Pardot) and continuously identify data inconsistencies across sales and marketing platforms, discover root causes and implement sound solutions Work cross-functionally with the sales team to help drive success in lead management and to track and improve funnel efficiency including educating and training as required

      • Work with the sales team on managing Salesforce processes, workflows and reporting

      • Execute and manage key processes in Pardot, including lead scoring, lead assignment, building  nurturing and engagement flows, and more

      • Work closely with the rest of the marketing team members to ensure our campaigns and events are effectively driving pipeline

      • Create processes for the marketing and sales teams that drive speed and efficiency across systems and teams

      We’d love to hear from you if

      • The idea of working for a growing startup excites you

      • You have 3-5 years of experience with managing CRM systems, automation solutions and marketing operations processes (ideally in a B2B SaaS setting)

      • Basic SQL skills is not a must, but it’s a big plus

      • You have deep experience using Salesforce and ideally Pardot (or Hubspot)

      • You enjoy building out detailed processes, sticking to and refining them over timeYou are detail-oriented, accurate and good at problem solving

      • You thrive in fast paced environments where you’ll have to think on your feet

      • You’re analytical and use data to derive insights and inform decisions

      • You are adaptable and don’t mind working in an ambiguous, ever-changing environment

      • You have the ability to identify and communicate issues quickly

      • You have a passion for marketing and demand generation

      What you’ll get in return

      • A competitive package based on experience, including share options 

      • 25 days of holiday a year (plus bank holidays)

      • MacBook or Dell XPS 13/15Freedom to work wherever suits you best 

      • Two fantastic company Away-Weeks in a different European city each year (last one was in Bratislava in November 2019)

      • Work alongside a supportive and talented team 

      • Grow and develop in a fast-moving, collaborative organisation 

      • Enjoy fun events in and around London organised by our Cultural Work Committee 

      • Learn to code or improve your existing skills with our Software Development Guild 

      • Convenient location in central London (Aldgate)

      • Continuous supply of Pact coffee and healthy snacks 

      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

    • Oden Technologies (North America)
      1 month ago

      About Oden:

      We are on the brink of the next industrial revolution.

      Manufacturing has long been an analog world, but this is about to change. By introducing machines to the digital world, there’s a staggering opportunity for efficiency and production leaps. Oden is driving this revolution. We’re on a mission to eliminate waste in manufacturing.

      We have combined industrial hardware, wireless connectivity, and big data architecture into one simple platform so all manufacturers can analyze and optimize their production, from any device. Efficiency, sustainability, and competitiveness are democratized.

      Why We Do It:

      We like to enable those who make things - to make more, to waste less, to serve their customers, and to thrive in a competitive world. Help enough makers, and the world can give us all the abundance we want for less cost and environmental impact. We’re on the verge of a 4th industrial revolution that begs for absolute efficiency in all factors of life. We plan to deliver that to everyone who makes things.

      Oden Values:

      • We foster trust, collaboration and personal development in our team, clients, and society

      • We communicate openly in all directions, embracing failure

      • We face new challenges and information head on, everyone’s impact matters

      • We learn from our mistakes and move forward with purpose and plan

      • We are building a community of those who create and move boundaries, with ownership and passion

      The Role:

      As Director of Sales, you’ll have the opportunity to significantly impact the growth of our company and help redefine the way the manufacturing world works. In order to continue to accelerate our rapid growth, we’re looking for people who embrace aggressive goals and work hard to achieve them. You’ll handle the sales process from marketing qualified to closed won, and close deals with managers and executives of medium and large-sized industrial corporations. This individual puts the best interests of the clients first and is excited to work for one of the most innovative tech companies in IoT, Industry 4.0, and Big Data Analytics. You’ll work closely with Oden’s dedicated lead generation team, who books meetings on behalf of the Director of Sales.

      Responsibilities Include But Not Limited To:

      • Owning the entire sales funnel from lead to closed won.

      • Working with your supporting BDR to accelerate opportunity creation.

      • Going after new logos, securing pilots leading to initial roll-out, up-sell, and cross-sells

      • Achieving Deal and ARR quotas and developing future targets

      • Qualifying inbound leads and MQL’s to SQL’s to forecasted opportunities

      • Maintaining accurate pipeline and forecasts with CRM

      • Representing Oden at industry trade shows and conferences

      • Evangelizing Oden’s vision for Industry 4.0 and the progression of technological adoption in the manufacturing sector

      • Developing and executing strategies to take market share from Oden’s competitors

      • Attention to detail, tracking all sales activities and taking in depth notes for distribution to the marketing team.

      • Travel as-needed (estimating 30%) to support prospect and clients

      Minimum qualifications:

      • 5 to 10+ years of sales expertise in B2B SaaS and/or manufacturing

      • Consistent track record of meeting or exceeding aggressive quota/revenue targets

      • Understanding of the enterprise sales process and how to navigate large organizations to successfully sell high-value solutions to committees and cross-functional groups

      • Courtesy, integrity, and a constant attention to the client’s best interests

      • Ability to develop lasting business relationships with C-level decision makers

      • Experience working closely as a partner with prospective clients to understand their needs.

      • Curiosity and enthusiasm about technology

      • Exceptional communication skills

      • Organized, independent worker

      • Experience with CRM system is an asset.

      Nice to have:

      • Startup, analytics and IOT / IIOT experience

      You:

      • Care about the mission of the product and company.

      • Are never satisfied with the way things are, but excited about the way things could be.

      • Are a lifelong learner with a thirst to help grow businesses using data

      • Are a team player and can think strategically about how to communicate an idea to a market.

      • You know how to navigate a large, complex organization to establish a cohesive narrative between platform users and executive buyers.

      • Empathize with customer needs while also looking towards long-term innovation.

      • Live by transparent and scientific thinking. You put in the work to find the best ideas with those around you, without ego.

      What We Offer You:

      • Measurable impact to the world and the chance to help real people - family businesses, entrepreneurs, engineers.

      • Exposure to many tech disciplines, most of which are rapidly evolving.

      • A bridge between the physical and cloud worlds of tech. Our platform unites big data visualizations with sensors, and heavy industrial equipment.

      • A platform that has the potential to evolve beyond what we have envisioned now.

      • Scientific and transparent thinking, for everyone involved.

      • We’re an equal opportunity employer (EOE).

      Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and world-views as this is the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.

      Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities and the ongoing development of a psychologically safe work environment.

    See 3 more Marketing / Sales jobs
  • Product (2) Product rss feed

    • 1 month ago

      Working closely with the CEO, designers and engineers, you will lead the research, prioritization, development and design of Zoomforth's product. Your job will be to empower our customers to more easily and quickly design effective websites. You'll need to understand our customers, the markets we work in, and the specific problems we're solving.

      This is a perfect opportunity for a self-driven, entrepreneurial product designer / manager who is eager to lead a smart, engaged, distributed team and introduce bold, effective products to our customers.

      Zoomforth helps customers design and build beautiful no-code websites. Our software makes the complex simple and the boring beautiful. It's like Squarespace, but for professional communications.

      Join a profitable growth-stage startup and work from anywhere you like. You’ll be joining an amazing team to support some of the most respected startups, agencies, and businesses in the world.

      Must be a resident of the US or UK.

      🌎 Remote Working | 🕑 Full Time | 💛 Employee Benefits

      RESPONSIBILITIES 

      • Thorough research and effective customer discovery, develop clear insights into our users and target markets in order to develop product solutions that align with business objectives

      • Define and manage product roadmap; consistently and ruthlessly refine in order to prioritize the most important features

      • Collaborate with all relevant stakeholders and lead a group of engineers and designers to bring quality products to our customers as quickly as possible

      • Use a variety of tools to scope products, produce wireframes and mockups gather feedback and deliver high-quality software

      • Establish clear release timelines and product feedback loops

      • Define quantitative and qualitative success metrics and consistently evaluate whether your solutions have solved the problem through these measures, both before and after releases

      REQUIREMENTS

      • 5+ years experience working in a cross-functional product design or product management role in a start-up environment, particularly one focused on B2B software applications; enterprise software or design-related software a plus.

      • Humble and eager to learn from customers, but equally ambitious and bold with ideas

      • Expertise communicating and building trust with diverse audiences (business stakeholders, designers, developers)

      • Fluent in web usability standards, information hierarchy and layout best practices

      • Command of various product development frameworks and rapid prototyping solutions

      • Comfort balancing qualitative and quantitative data to guide and validate product choices

      • Familiarity with React JS, CSS

      • Experience working in a distributed, sometimes asynchronous, environment

      COMPENSATION & BENEFITS

      • $100-$120k base + equity

      • Remote working - work from wherever you like

      • Comprehensive health, medical and dental

      • Unlimited paid vacation

      • Wellness stipend to spend on whatever keeps you happy & well 

      • Protected learning time to study the things that interest you 

      • Opportunities for travel and team retreats - attendance is optional at retreats, but recent trips have included Costa Rica and Italy

    • 1 month ago

      What We’re Building

      After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

      We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

      The Team You’re Joining

      75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

      Product Management at Routable

      You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

      It’s a unique opportunity to influence how to build an amazing product that customers love.

      🔍Key Areas of Focus

      • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

      • Obtain comprehensive product knowledge

      • Develop a deep understanding around our business goals and how they correlate to our product roadmap

      • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

      • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

      • Own our product requirement documentation, keeping it comprehensive and up-to-date

      • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

      • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

      • Be a true champion of accurately scoping work

      🕵️‍♀️Who we’re looking for:

      • You love to build systems, processes and tools

      • You enjoy collaborating with teams across the organization

      • You love to support others, ultimately wanting the team to thrive

      • You are a quick learner, and hungry for product mastery

      • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

      💻Need to have:

      • 3+ years experience as a Product Manager

      • 3+ years experience working with JIRA, or other product management tools

      • 3+ years experience analyzing product metrics, funnels and making data driven decisions

      • Experience with managing remote software development teams

      • An analytical mind and strong quantitative skills

      • Ability to thrive in an autonomous environment, and manage projects through to delivery

      • Strong product development lifecycle understanding

      • Strong people and project management skills

      • Empathy and the ability to connect with others on many levels

      • Sound business intuition and solid technical judgement in project planning and decision making

      • High oral and written communication proficiency

      • You’ve contributed code and/or design to a live product that serviced thousands of users

      ➕Nice to have:

      • Experience managing SaaS product development

      • Experience with financial products or services

      • You know how to code

  • All others (1) All others rss feed

    • 2 months ago

      Who we are 

      Choco is one of the fastest-growing European startups. The company was founded in March 2018 by entrepreneurs who helped start companies such as Zalando (IPO), Lazada (sold to Alibaba) and Foodora (IPO). 

      We are a B2B platform connecting food suppliers and buyers on a global scale. While our technology is reshaping one of the oldest and most valuable industries on the planet - the food supply chain, we are obsessed with our mission to eradicate global food waste. 

      To do this, we have raised one of the largest Series A funding rounds in European history. We are looking for outstandingly driven individuals, who are able to assume extreme ownership and responsibility in shaping our global expansion. 

      What you will do

      We are looking for a Chief of Staff that will work directly with our CEO on all strategic and tactical matters driving the company forward. This role requires an exceptional leader - one who knows how to lead from principle and respect-based influence rather than authority - and who brings a great deal of wisdom, judgment and the ability to grasp complex organizational concepts. 

      Ultimately, the role exists to achieve leverage for the CEO by creating and leading thoughtful, lightweight, highly-efficient discussions and processes across a broad spectrum of situations (e.g. planning, technical development, employees, and stakeholder management), driving needed actions through the team and communicating efficiently to align people and teams. 

      In this highly visible role, it is equally important that this person is a strong individual contributor as much as a team player. The Chief of Staff must be able to work collaboratively with cross functional departments to guide project execution, remove obstacles, push to completion, and ensure initiatives meet committed timelines. This is a strategic role that requires a combination of character, judgment and people skills.

      Beyond deep understanding of how the company works, most importantly the Chief of Staff must possess a deep understanding of how Choco operates as a member and extension of the leadership team.

      This includes:

      • Carry the Choco culture as an extension of the CEO.

      • Drive operational and planning processes to completion in partnership with the whole leadership team.

      • Own ad-hoc projects small to large: this could include implementation of new tactical initiatives, research and providing intelligence, expansion explorations, strategic partnerships, and more.

      • Review and potentially prepare internal and external communications: reports, speeches or presentations.

      • Monitor information flow, act as a gatekeeper, ensure the CEO’s involvement in a project or decision-making process at the right moment.

      • Manage team meetings, including planning, agenda, notes and execution of action items. Distill discussions and thoughts into strategic plans. Facilitate preparation for internal and external meetings.

      • Develop and execute impactful long term strategy for the company

      • Be involved in all top-level decisions, act as a sounding board to the CEO and Exec leadership for new ideas and initiatives, and prioritize and lead projects.

      What You'll Need

      • Strong interpersonal skills and proven ability to work seamlessly with a variety of personalities and functional disciplines. Ability to build relationships with cross-functional colleagues.

      • Exceptional and demonstrated business and product judgment. In spite of this role being administrative in nature, the CoS needs to have strong independent product and business judgment, i.e. be "right a lot" when it comes to making calls in these domains.

      • Strong operator. We need a leader who is great at creating structure, organization and (lightweight) process and getting everyone aligned within them. Strong prioritization skills and discipline are critical.

      • Has a 6th sense for identifying important strategic priorities to direct CEO focus on

      • Exhibits optimistic leadership and resilience. The CoS must look around at the sea of execution challenges and see them as a great puzzle to be solved. We should never hear this person complain or commiserate or talk about how everything is "broken;" rather, he/she must seek out problems and solve them, continually striving to make Choco better, stronger, faster. He/she must also be naturally enthusiastic to the point that they infect others, which ups everyone's game. Must have a bias for action and accountability.

      • Customer Obsessed. This person must be motivated by doing the right thing for our customers, externally and internally. She/he must establish and operate from first principles rather than being an order taker. He/she will not only "take the hills," with respect to the inner workings of Choco, but also identify the hills to take, i.e. be proactive in identifying opportunities to improve the way we work, prioritize appropriately and jump in without prodding.

      • An extremely organized critical thinker - your project plans are always detailed, up to date, and digestible, and you're comfortable setting and holding people accountable to deadlines.

      • Clear Communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.

      • High comfort in working under pressured, time-sensitive, and rapidly evolving situations.

      • A passion to radically transition food systems to operate sustainably. Obsessed about building a global champion. 

      • Academically, given that we wish to graduate Chiefs of Staff into managerial roles, we apply the same criteria: candidates should have an undergraduate degree in business, or similar from a top institution. Advanced degrees, like an MBA, are not required, but can make a candidate more interesting. 3-5 years experience at a top-tier organisation in a highly challenging role are ideal. 

      What we offer you

      This is a unique opportunity to shape one of the fastest growing companies on the globe together with the CEO and the executive team. 

      The role is highly demanding and will reward you with an unprecedented learning curve. You will learn how to build, scale an early-stage company to market leadership. You will understand how to enable globally distributed teams of high-performing individuals to achieve success. You will understand how to create, drive and foster an extremely strong and positive culture of trust, friendship, focus and enjoyment across the globe. 

      This role is the best preparation to become part of the top-level leadership team, and we will invest in you to get there. In short, we are looking for an exceptional individual with a fanatic drive to win while never compromising on morals and culture. 

      If you are up for this challenging, then please apply. 

      The role will be based between the US and Berlin/Germany with occasional travel.