[Hiring] Senior QA Engineer - US App @Mercari

This position requires English language ability. JD is available in English only.

本ポジションは日本語JDの用意がありません。

"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.For more information about Mercari Group’s mission, see Mercari's Culture Doc.

Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value. We also firmly believe that a mindset of Inclusion & Diversity is essential for us to achieve our mission.This, of course, extends to our hiring practices as well.

Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background. For more details, please read our I&D Statement.

Within QA, our mission is to ensure the best quality software is shipped to our users and to provide world-class user experience when buying or selling on Mercari. Quality is at the heart of everything we do and we want you to come on this journey with us in building the best C2C marketplace possible.

(Learn more about Mercari's mission and values here.)

Specific work responsibilities include the following:

• Serve as a subject matter expert, deeply understanding one or more specific areas such as Search, Payments, Shipping, or Operational tools, and mentor others in QA best practices.
• Take a leadership role in the feature definition by ensuring JIRA stories are comprehensive, with clear acceptance criteria and accurate estimates, in collaboration with the Product and Engineering teams.
• Engage in all SDLC phases, from requirements definition to maintenance, while identifying specification gaps and working within a cross-geo team.
• Develop and execute detailed test plans and cases from user stories and technical documents, manage automation tests, and perform various manual tests, including exploratory, functional, integration, acceptance, and regression testing.
• Efficiently report issues with clear reproducibility and escalate urgent concerns, alongside analyzing and reporting on quality metrics to maintain project standards.
• Advocate for and apply software engineering best practices to foster development process improvements, prioritizing critical and backlog issues to mitigate technical debt and boost UX.

• Collaborate with a dynamic Tokyo-based team and engage with colleagues across the US to drive Mercari’s mission of facilitating buying and selling, preparing for future challenges in a global context.
• Actively contribute innovative ideas to enhance our engineering community.
• Develop a comprehensive knowledge of the US market to secure Mercari’s growth and relevance.
• Acquire new domain expertise, skills, and technologies that are valuable and applicable to our evolving needs.

• 7+ years experience QA methodologies and software testing techniques and tools with extensive manual testing experience and Android or iOS and familiarity with respective platform UI standards.
• Demonstrated experience with any object-oriented programming languages (Java, Python, Objective C, etc…), or automation frameworks like Cypress/Detox and experience with testing and using REST APIs.
• Experience with Git or other source control tools and tooling such as JIRA, TestRail, and Slack.
• Demonstrated experience in leading QA efforts on large-scale software projects or deliverables
• Ability to document and troubleshoot issues and a passion for improving user experience.

• Experience working in remotely distributed teams in different timezones
• Experience working in a customer-facing app or e-commerce business with a large-scale user base

• Depth of experience in QA
• QA technical prowess
• Leadership and Soft skills

(See this page for details.)

• English: Proficient (CEFR - C1) 
• Japanese: Basic (CEFR - A2) optional

Click here for more information about CEFR.

• Mercari US CEO John Lagerling’s views on a Mercari-like organization and people | mercan 
• Mercari Local—How We Developed a Same-Day Delivery Service Remotely While Working With a 16 Hour Time Difference 

Full-time

• Probationary period: First 3 months after joining the company. (During this period your contract conditions will be the same as that of a permanent employee.)

Roppongi

• Smoking is prohibited within our offices
• Mercari has introduced a work style policy called “Your Choice.” Each member is free to choose whether they want to work in the office or work fully remote. *Exceptions made for certain kinds of work.

• Full flextime (no “core time” or “flex time”)
  *Does not apply to all positions

• Two days off per week (as well as national holidays, New Year's break, etc.)
• Paid leave, congratulatory and bereavement leave, relax days, sick leave

• Annual salary paid in 12 monthly installments (including fixed overtime allowance)
• Based on skills, experience, and abilities
• Reviewed twice a year
  
  
  
  
  

• Complete health and social insurance
• Incentive program
• Support systems, including those that benefit the employee’s family members
  *See this page for details.
  
  
  
  
  

• Relocation support
• Language learning support
• Translation/interpretation support
  *See this page for details.

• Mercari, Inc.
• Merpay, Inc. [Japanese]
• Mercoin, Inc.
• Mercari US

• Mercari Careers
• Mercari Engineering Portal
• Mercan - Introduces the people that make Mercari
• Mercari US Careers
• Mercari US Blog