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VP of Customer Success


2 weeks ago

Job type: Full-time

Hiring from: USA Only

Category: Customer Service

About Seamless:
Seamless is a rocket ship disrupting a multi billion dollar industry. We deliver the world’s best sales leads. Through our product, we help sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We are revolutionizing the sales processes for companies all over the globe!We have been recognized as one of Ohio’s fastest growing companies and just won an award for Best Technology Company of the year in 2019 by NJTC.  
The Opportunity:
We’re looking for an experienced Customer Success leader to bring their strategic vision and innovative approach to drive success for every Seamless.AI customer. If you are passionate about customer advocacy and have a proven track record, apply for this opportunity to help our customers and directly impact Seamless.AI’s overall success and growth.
Reporting to our CEO & COO, you will build the strategy and execute on your vision of a best in-class customer experience.
As the VP of Customer Success, you will build and lead the customer success team and play a key role in driving customer goals, business transformation, and revenue expansion by ensuring the engagement, success, and growth of Seamless.AI’s customers. The VP of Customer Success will lead the team to ensure Seamless.AI customers successfully adopt the platform with a positive experience, driving growth for Seamless.AI through renewals and expansion.

  • Set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth.
  • Work directly with and lead by example our customer success and enterprise teams.
  • Drive customer outcomes, product adoption, and customer experience
  • Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation while leading a culture of continuous improvement.
  • Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, and Product/Engineering)
  • Provide strategic direction on revenue expansion in accounts through cross sell and up sell opportunities.
  • Standardize data collection and interventions for each point in the customer journey
  • Partner very closely with our Sales team to engage with leaders regarding prospective customers and existing customers to expand accounts and look for expansion opportunities, ensuring optimal transfer of knowledge and relationships.

Skill Set:
  • 5-10 years experience leading customer success functions in a high-transactional Saas environment
  • Built, scaled, and led a Customer Success and Support function from the ground up
  • You've served a customer base of mid-market to enterprise marketers.
  • Solid leadership skills; proven understanding of how to motivate and drive teams to successful outcomes
  • Exceptional critical thinking skills, problem-solving ability, and practical experience in delivering complex solutions in a fast-moving, hyper-growth environment
Pay, Perks & Such:
At Seamless, we love to celebrate our diverse group of hardworking employees and it shows. We’re proud to say Seamless.AI was recognized as one of the Top Most Promising and Fastest Growing Start up by VentureOhio and received Tech Company of the year by NJTC. We pride ourselves on our collaborative culture that pervasive throughout every step of a Seamless employee’s journey. Starting with our interviews and continuing through Daily Standup sessions, collaboration is at the heart of working at Seamless.
We offer a full slate of benefits including competitive salaries, world-class health benefits, paid time off, remote flexibility and numerous other benefits to improve company culture/morale. And… we offer some not-so-standard, extra-fun benefits, including learning & development programs to improve your skills, an office ping-pong table, pool table, arcade basketball, DJ booth, and of course, fully stocked fridges and free coffee. :)
Take the chance to contribute to an upbeat, fully engaged culture that’s addicted to winning. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us, and find out what the best work of your career could look like here at Seamless.
Disclaimer: This is a full-time position that ideally would be located  in our Columbus, Ohio office but for the right candidate we would be open to full US remote. We are open to assisting with relocation and willing to discuss for some positions. Visa Sponsorship is not included in our hiring package at this time. Applicants will need to be authorized to work in the US.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
No Recruiters. This is an internal position our internal team is hiring for.

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This job has a geo-restriction in place: USA Only.

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