Customer Support- Video Onboarding (FULL TIME LONG TERM)

NEXT Music


3 weeks ago

03/04/2020 04:41:57

Job type: Full-time

Salary: $5-$10/h

Category: Customer Support / Customer Success


Our company runs an online music live-streaming platform with over 15M users. We are trying to find people to lead video on-boarding sessions for new artists and content creators. Specifically, we have artists sign up for various time slots, and then they join a video call where the host (you) will walk them through how to post their first piece of content on our platform.


This is a long-term position, and we’re looking for people that have great communication skills, are reliable, and have a positive working attitude. During the session you will need to be an expert on how to use our platform, answer questions for the new artists, and use good judgement for who can stream on our platform. Afterwards, you’ll need to provide feedback to the artist and our team about the experience, track how many showed up, how many were able to successfully go live, and report on problems preventing artists from streaming.


Requirements

-- Good ear and passion for music

-- Responsible and punctual

-- Good communicator and writer in English

-- Internet, video, tech savvy

-- Positive working attitude


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