Salary
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Remote
Location
đşđ¸
USA Only
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Job Type
Full-time
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Posted
1mth ago
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Mar 30, 2024 - Casebook PBC is hiring a remote Customer Success Manager. đ¸ Salary: $60,000 - $70,000. đLocation: USA.
About Us: At Casebook PBC, our software enhances peopleâs lives. Committed to fostering community well-being, we deliver adaptive, research-based, and practice-driven technology. Designed to empower those who help others, our innovative SaaS solutions improve outcomes in human services. Continually evolving the Casebook Platform, we aim to reach more agencies, driving industry-wide innovation and excellence. As a mission-driven company, joining us means making that mission a reality.
The Customer Experience Team:
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Youâll join us as a member of the Customer Experience team at Casebook which includes Support, Success (Onboarding, Adoption, Retention & Expansion), Education & Engagement, and Operations. You will report directly to the Success team manager. Our team is all remote and yet very tight knit. Youâll be a great fit if you are a person who is curious and loves to constantly learn new things, passionate about technology and a do-it-yourselfer that is comfortable with learning new systems and new ways to do things very regularly. Youâre engaging - you can communicate clearly about business problems, process issues and technical considerations, helping your customers to keep the big picture in mind as they consider what features to adopt. Youâre detail oriented - youâre well organized and able to track whatâs going on with your 20 ongoing onboarding projects in addition to your 40-80 existing customers. You love to analyze customer data so that you can guide and advise your customers toward the value they seek. You are passionate about social change because thatâs why weâre all here. And, equally importantly, you like to have fun!
Job Title: Customer Success Manager
Salary Range: $60-70K
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Job Summary
The CSM is a strategic advisor to our clients. Part project manager, part configuration specialist or product expert, and part business advisor. You will serve as the lead advisor to customers and will actively listen, ask great questions to understand their business challenges and share best practices to direct their use of the platform.Â
After onboarding completion, you will review client usage and develop an engagement strategy to boost adoption, measure our customersâ impact, and achieve high retention and expansion rates. At Casebook, the CSM will stay connected with the customer throughout the remainder of their journey with us, part concierge, part Account Manager.  CSMs do carry a portfolio of customer accounts and receive variable bonuses for expansion and retention of their portfolio.
During the course of a week, you may be:Â
Responsibilities:
Qualifications
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Join the Movement
At Casebook PBC, we're more than just a software companyâwe're changemakers. If you're ready to impact lives, nurture relationships, and lead the charge in engagement marketing, we want to hear from you. Join us in empowering communities and shaping the future of human services. Your journey starts here.
Casebook PBC is also an equal opportunity employer. At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve. Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.Â
Location: Remote
Salary Range: $60,000 - $70,000
Culture and Benefits Summary:Â Casebook PBC is proud to be a certified Great Place to Work: https://www.greatplacetowork.com/certified-company/7015438
đşđ¸ | Be aware of the location restriction for this remote position: USA Only |
âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸
Salary
|
Remote
Location
đşđ¸
USA Only
|
Job Type
Full-time
|
Posted
1mth ago
|
đşđ¸ | Be aware of the location restriction for this remote position: USA Only |
âź | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. | ď¸