Job Summary: A Customer Service Representative (CSR) is responsible for acting as a liaison between United Assurance and customers. They will assist with complaints, billing questions, cancellations and resolving product problems. The CSR will be expected to maintain an excellent standard of service and a high level of customer satisfaction.
Main Duties/Essential Job Functions:
Receives inquiries from and/or contact customer, brokers / agents and mortgage companies.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure a resolution.
Receive and process payment information.
Communicate problems to other departments when necessary.
Maintain a courteous and supportive attitude / demeanor even when dealing with difficult situations and/or customers.
Ensure a high level of confidentiality with respect to sensitive information.
Process Loss-runs for customers and agents.
Assist the Underwriters in setting up newly bound policies by requesting loss control surveys.
Answer the ‘Contact Us’ mailbox.
Receptionist Back-up to cover phones for breaks and lunch.
Team member of CSR group assisting all CSR’s, when needed.
Must be able to work Monday – Friday from 8:30 am – 5:00 pm
Other Functions and Responsibilities: Perform other duties as assigned.
Must have some knowledge and understanding of the terminology of the Commercial / Property Insurance Industry.
College Degree preferred.
Must have at least 1 year experience in the Commercial / Property Insurance Industry or as a customer service representative in similar industry
Must be efficient with Microsoft Office
Excellent interpersonal skills
Excellent verbal and written communication skills
Great organizational skills
Must be a team player
Possess good work ethic
United Assurance is an equal opportunity employer. It is the policy of United Assurance to provide employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or military affiliation, membership, requirements, obligations or status.
Job Types: Full-time, Part-time
Pay: $17.50 - $19.50 per hour
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: USA Only.