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Business Operations Associate

BizzyCar, Inc.


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Business


  • Are you a proactive, process-focused, team player who thrives in a detail-oriented environment? Are you impatient and constantly determined to keep unfinished work moving to the finish line? Are you a naturally conscientious person who consistently delivers 110% while working on a variety of tasks?
  • If this is you, we encourage you to consider the Operations Associate role with BizzyCar. We are currently seeking to fill this role in order to fine tune operations processes and customer success systems, while identifying and resolving impediments to sophisticated reporting tools. By helping our automotive dealership partners grow their revenues by millions of dollars while driving enormous increases in profits, service bay efficiency, and new customer relationships, our business has scaled significantly over the previous year. To top it off, we are contributing to an improved safety and performance experience for thousands of vehicle buyers hitting the road each month.
  • We are looking for a few intelligent, data-focused, and team-oriented individuals to manage a variety detailed processes involving data, operations and customer success in the United States for BizzyCar by strategically analyzing our standard protocols. As a key player on the BizzyCar team, you’ll bring analytical ability to our incredible team. You’ll join a high performance, rapidly moving, mission-driven team focused on the success of our client partners.
  • Total compensation opportunity over $65,000. Company paid medical insurance. Potential equity benefits for top performers.

 

Requirements

Essential Functions

-Support product feature launches, develop and maintain customer documentation processes and training records.
-Support company operations by developing customer support procedures, marketing timelines, and sales processes by developing SOPs and systems to complement the sales team.
-Leverage quantitative and qualitative data to help the engineering team shape product development cycles.
-Collaborate with product, design, and engineering teams to ship new, impactful features by authoring support specs, defining support tooling requirements, and coordinating support readiness.
-Stay up-to-date on all new BizzyCar technology features, and be fully aware of the product roadmap and product cycles.
-Responsible for driving operational excellence by improving support processes and removing issues at source.
-Initiate concurrent projects from as early as ideation, and oversee rollout to completion.
-Manage key support initiatives to improve the customer support experience.

 

Qualifications

-Bachelors degree; future plans to complete an MBA / in process of obtaining an MBA
-1+ years of experience in a role delivering or enabling 1:1 customer support for business-to-business or enterprise services.
-Excellent factual communicator with the ability to clearly explain technical steps to a non-tech savvy listener.
-Exhibit a balance of analytical and interpersonal skills which serves a variety of audiences (primarily internal but with some external).
-Superior written and spoken communication and ability to develop presentations.
-Passion for ensuring a world class set of systems and processes through attention to detail and nuance.
-Demonstrated ability to multitask and prioritize in a fast-paced environment.
-Experience using operational metrics on a daily/weekly/monthly basis to prioritize and move to action.

 

Benefits

Benefits

BizzyCar is focused on providing perks that bring out the best in you:
-Industry leading medical insurance
-Company provided vision and dental plan
-Competitive compensation
-2-weeks paid vacation plus holidays
-Opportunities for growth and professional development

Perks
-Ability to work in one of the most dynamic fields in the automotive industry while deploying patent-pending, disruptive new technologies
-Casual work environment with remote capabilities
-Ability to collaborate with coworkers who like showing up to work and win
-Opportunity to make a true impact on our company and products with high visibility
-Be a part of a growing company that will take your career and your passion to the next level!


At BizzyCar, we are an equal opportunity employer. The only things we require for employment, compensation, advancement and benefits are performance and a good team attitude. No one will be denied opportunities or benefits, and no employment decisions will be made, on the basis of race, religion/creed, national origin, ancestry, sex, sexual orientation, gender, gender identity, age, disability that does not prohibit performance of essential job functions, protected veteran status, medical condition, marital status, pregnancy, genetic information, possession of a general education development certificate (GED) as compared to a high school diploma, or any other characteristic protected by applicable federal or state laws. BizzyCar complies with applicable state and local laws governing nondiscrimination in employment in every location in which BizzyCar has facilities.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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