Remote troubleshooting Jobs in February 2020

32 Remote troubleshooting Jobs in February 2020

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  • Hottest Remote Jobs

    • 4 days ago

      Howdy 👋 We’re the folks at SkyVerge, where we build products (like Jilt and WooCommerce Memberships) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a full-stack engineer to join our growing engineering team and build fast, secure, and maintainable code in PHP.


      You should be...

      • Experienced with PHP and JavaScript, ideally in a WordPress-specific role

      • Able to translate technical descriptions into detailed engineering implementation tasks

      • Detail-oriented & curious, with a drive to understand and solve technical challenges

      • A self-starter, able to work in a remote environment without constant supervision

      • Committed to constant improvement, learning, sharing your knowledge, and building meaningful relationships as a member of a highly efficient, fast paced team

      • Excited to work in a team oriented environment with an emphasis on growing and helping one another


      Bonus points if you also have…

      • WooCommerce experience

      • Experience with payment gateways, especially integrating with their APIs

      • Experience with front-end frameworks like React

      • Experience working in an Agile development team


      You’ll be responsible for…

      • Building features and fixes based on well defined specifications for multiple products

      • Investigating and fixing bugs reported by users or support team members

      • Performing user testing on your own code and providing code reviews to team members

      • Participate in the full development lifecycle from research and planning of engineering implementations to QA and deployment

      • Adding to our internal wiki/documentation

      • Assisting our support team with troubleshooting challenging issues

      • Contributing to our own open-source code (like our plugin framework) and the wider community, like WooCommerce and WordPress


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • A team oriented approach focused on helping everyone grow

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to hear more? Learn more about the position and apply here. Applications accepted through March 6th. We can’t wait to meet you!


      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!

      vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.


      Job Requirements

      The minimum requirements to be considered for a Customer Experience role at vidIQ:

      1. Native English fluency, written, spoken and listening skills
      2. Available up to 8 hours a day, 5 days a week
      3. Required to have access to broadband internet with reliable connection
      4. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system
      5. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app
      6. Previous Customer Service experience with a remote tech/SaaS company
      7. Demonstrative experience being self-directed and autonomous
      8. Is naturally empathetic and gets a kick out of solving others’ issues

      These additional skills are the ones that will catch our eye!

      1. You have the ability to write with native fluency in French.

      2. You are a YouTube creator- What’s your channel?

      3. You know your way around the Intercom customer messaging platform

      Other things to know about vidIQ

      • We are a small, remote team in different time zones and communicate with a variety of tools through the day. You should feel comfortable in this situation.
      • We want to be the best platform for video creators. Everything we do is to build trust with our users and help them improve at their craft.
      • We expect team members to be very independent and capable of handling their responsibilities professionally and timely.
      • This is a full-time role and we are not open to short-term contracts.

      If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.


  • Software Development (18)

    • 4 days ago

      Howdy 👋 We’re the folks at SkyVerge, where we build products (like Jilt and WooCommerce Memberships) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a full-stack engineer to join our growing engineering team and build fast, secure, and maintainable code in PHP.


      You should be...

      • Experienced with PHP and JavaScript, ideally in a WordPress-specific role

      • Able to translate technical descriptions into detailed engineering implementation tasks

      • Detail-oriented & curious, with a drive to understand and solve technical challenges

      • A self-starter, able to work in a remote environment without constant supervision

      • Committed to constant improvement, learning, sharing your knowledge, and building meaningful relationships as a member of a highly efficient, fast paced team

      • Excited to work in a team oriented environment with an emphasis on growing and helping one another


      Bonus points if you also have…

      • WooCommerce experience

      • Experience with payment gateways, especially integrating with their APIs

      • Experience with front-end frameworks like React

      • Experience working in an Agile development team


      You’ll be responsible for…

      • Building features and fixes based on well defined specifications for multiple products

      • Investigating and fixing bugs reported by users or support team members

      • Performing user testing on your own code and providing code reviews to team members

      • Participate in the full development lifecycle from research and planning of engineering implementations to QA and deployment

      • Adding to our internal wiki/documentation

      • Assisting our support team with troubleshooting challenging issues

      • Contributing to our own open-source code (like our plugin framework) and the wider community, like WooCommerce and WordPress


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • A team oriented approach focused on helping everyone grow

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to hear more? Learn more about the position and apply here. Applications accepted through March 6th. We can’t wait to meet you!


      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • 6 days ago
      Articulate is looking for a Security Engineer to join our team. 

      We’re makers. We build delightful systems and tools that empower our engineering teams to move quickly, safely, and reliably. Join us in building secure e-learning for millions of learners across Rise.com and Articulate 360.

      We need a special person who thrives in an environment of freedom. You might be our person if you can work largely self-directed from home and have hands-on experience securing cloud platforms.

      Responsibilities:
      • Build and improve on our intrusion detection monitoring to help us get deeper and more actionable threat insight.
      • Improve our security posture across our products, AWS infrastructure, and Kubernetes.
      • Make recommendations on security best practices and be on the lookout for things we should be doing better.
      • Remediate known vulnerabilities using tools like Twistlock, GitHub, and various AWS security services.
      • Work with your team to implement changes for compliance purposes (SOC 2, FedRAMP, ISO 27001).
      • Contribute to building a healthy culture of shared security responsibility across engineering and the larger organization.
      Qualifications:
      • You have a growth mindset and a deep passion for continuous learning. 
      • You’ve built or overseen IDS and/or DLP implementation at a previous job and can make informed recommendations to our team based on our needs.
      • You have a solid understanding of the AWS security tool landscape and have the know-how to use these tools to address security needs.
      • You’re a doer. You’re in your element when writing code or building systems to deal with security concerns.
      • You’re proficient in one or more programming or scripting languages. We use Bash, Ruby, Go, and JavaScript heavily at Articulate. 
      • You’re skilled in the art of troubleshooting systems. You can grasp both the problem at hand and the historical context of it. You also make smart decisions about how to move forward on a problem and make the system better and more reliable for your team. 
      About Articulate

      Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 98,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 800,000+ members is the largest, fastest-growing community in the industry.
       
      We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.
       
      We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

    • Our homes are our most valuable asset and also the most difficult to buy and sell. Knock is on a mission to make trading in your house as simple and certain as trading in your car. Started by founding team members of Trulia.com (NYSE: TRLA, acquired by Zillow for $3.5B), Knock is an online home trade-in platform that uses data science to price homes accurately, sell them quickly and guide the customer every step of the way. We share the same top-tier investors as iconic brands like Netflix, Tivo, Match, HomeAway and Houzz.

      We’re seeking a Senior Machine Learning Engineer to join us in building our predictive models and our data science team. You will get to work with some of the most interesting data sets and have the freedom and responsibility to help shape our core products from initial data exploration to production models. You will design and implement the foundation of our predictive models and work closely with other team members to test the accuracy in local markets.

      At Knock, we have fun, we move fast, we support and celebrate our fellow teammates, and we live by our POPSICLE values.

      As a Sr. Machine Learning Engineer you will: 

      • Design and develop models that produce insights from residential real estate data.
      • Develop, train, test, deploy and iterate on modeling approaches and methodologies.
      • Evaluate, improve and iterate on the performance of existing ML models.
      • Explore and recommend new data to improve model outputs.
      • Apply and integrate model predictions to our new and existing products.
      • Communicate model outcomes to the broader team.

      We’re looking for Knockstars who have: 

      • Must be U.S. based.
      • MS or higher in Computer Science, Statistics, Mathematics or equivalent.
      • Experience applying existing or novel methodologies to improve existing machine learning models.
      • Minimum of 3 years of software development experience including coding, testing, troubleshooting, and deployment.
      • Minimum of 2 years experience with building production end-to-end machine learning models at scale.
      • Strong knowledge of machine learning frameworks.
      • Python programming proficiency.
      • SQL, MySQL or Postgres experience.
      • Strong desire to contribute to a rapidly growing startup and being comfortable with learning new tools and technologies.

      Bonus points for knowledge of:

      • Real estate markets, MLS assessor/tax and parcel data.

      What we can offer you:

      • An amazing opportunity to be an integral part of building the next multi-billion dollar consumer brand around the single largest purchase of our lives.
      • Talented, passionate and mission-driven peers disrupting the status quo.
      • Competitive cash, full medical, dental, vision benefits, 401k, flexible work schedule, unlimited vacation (2 weeks mandatory) and sick time.
      • Flexibility to live and work anywhere within the United States. As we are a distributed company and engineering team, we are open to any U.S. location for this role.
      • This is a 100% remote, full-time career at Knock.

      We have offices in New York, San Francisco, Atlanta, Charlotte, Raleigh, Dallas-Fort Worth, Phoenix, and Denver with more on the way. In fact, we are proud to be a distributed company with employees in 21 different states. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate, mission-driven team that is disrupting the status quo.

      Knock is an Equal Opportunity Employer.

      Please no recruitment firm or agency inquiries, you will not receive a reply from us.

    • 1 week ago
      Job Description

      About Pluralsight Flow, powered by GitPrime 

      GitPrime is now a Pluralsight company, an entire functional department of our new parent company. We are pioneering data-driven engineering. We report on the work patterns and the people-side of software development so engineering leaders can advocate for resources and demonstrate that they're driving business value based on objective data. We have strong product-market fit with hundreds of happy customers and we are growing rapidly.  

      Working at Pluralsight 

      Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.  

      At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do everyday, we empower the people who power our world.  

      And we don’t let fear, egos or drama distract us from our mission. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.  

      The Opportunity  

      As a DevOps Engineer at Pluralsight, you will partner with the DevOps Manager to curate Developer self-service tools and systems to empower our continuous deployment environment. You will keep Pluralsight’s finger on the pulse of the DevOps community by continually researching, testing, and developing solutions to better enable our Software Engineers through automation and self-service. As an embedded member of remote development teams, you will be the subject matter expert on how and when to utilize the tools built and deployed by DevOps, as well as an influential partner in delivering incredible end user experiences.Pluralsight is a leader in the tech education space, and as such, our engineers are a driving force in developing and promoting industry best practices while continually synthesizing new ideas. You will help set the bar for DevOps teams across the industry while building a product that creates the innovators of tomorrow through technical education.

      Who you are: 

      • You are an experienced DevOps professional that enjoys being in the middle of the development lifecycle
      • You love exploring new technologies and keeping your own technical skills sharp while exhibiting responsibility and caution
      • You have a passion for innovation, learning, and excellence
      • You elevate the technical abilities of those around you
      • You are an amazing communicator and effective influencer within the remote teams you are on
      • You have a track record of being analytical, methodical, and quality-driven

      What you’ll own: 

      As a DevOps Engineer with a knack for automation, troubleshooting, and problem-solving, you will be responsible for monitoring our environments, servers, and applications for health, performance, and security. You will work with our talented team of Software Engineers to decide how to best create meaningful outcomes for our end users.

      Infrastructure:

      • Develop a flexible infrastructure to promote Developer self-service, while promoting continuity across our overall environment.
      • Development of tools and systems to support Developer self-service
      • Continuous environment monitoring for application health, performance, and security
      • Maintaining a pulse on emerging technologies and discovering hidden opportunities in our environment
      • Use technical expertise and experience to evaluate industry technologies and assess practice relevance
      • Collaborate with Software Developers to research and address technical needs and to roadmap and develop new solutions
      • Maintain and improve standards of Operational Excellence
      • Ensure redundancy and resilience of infrastructure and services
      • Reliability and Performance
      • Championing of continual improvement in the areas of reliability and performance
      • Help design and implement secure environments and servers
      • Forecast and assess reliability risks
      • Ensure all infrastructure is configuration managed
      • Development Support
      • Support DevOps Manager
      • Collaborate with the Ops and DevOps teams, as well as Security, IT, and Software Engineers

      Experience you’ll need: 

      • A successful candidate will be well experienced in key areas such as AWS, Saltstack, and Terraform (or similar)
      • Experience with Kubernetes and containerization to be able to support existing teams
      • Ability to quickly analyze and comprehend new or unfamiliar technologies or ideas
      • Track record of progressive DevOps engineering experience including the following:
      • Strong systems administration skills in both Linux
      • Experience in automation and the development of automation tools
      • Strong background in continuous integration and deployment methodologies/pipelines
      • Strong administration of HAproxy, RabbitMQ, Redis
      • Strong knowledge of network security and performance
      • Knowledge of compliance frameworks (PCI, SOX, SOC 2, ISO 27001)
      • Powershell, Bash, and Python scripting
      • Database administration background in Postgres or similar
      • Experience with Kafka a plus
      • Strong understanding of DevOps mentality and tools

      Technologies and tools you’ll use and interact with here:

      • Linux - Ubuntu LTS, RHEL, CentOS 7, Fedora Core
      • Tools - Github, New Relic, TeamCity, Octopus Deploy, Saltstack, OpsGenie, ELK, Terraform
      • Services - Haproxy, Nginx, IIS, RabbitMQ, Kafka, Zookeeper
      • AWS - EC2, RDS, ECS, VPC, Route53, ELB, ALB, Lambda, Elasticache, Cloudfront, Service Catalog, Cloudwatch, CloudFormation, IAM, Certificate Manager, Directory Service, WAF & Shield, SQS, SNS
      • Data Stores - Cassandra, Postgres, MySQL, MSSQL, Redis, BigQuery, Hadoop, Elasticsearch
      • Other - Cloudflare, Salesforce.com, wpengine.com, Zuora, Adobe AEM, Adobe Search and Promote
      • Languages in use here that you may help support: Python, Node.js, Ruby, Java
      Qualifications

      Additional Information

      Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    • Description
      As a well rounded systems reliability engineer with a diverse set of skills, this makes you one of the very best people to troubleshoot, monitor the platform, and be on top of releases. You should definitely be the type that appreciates diversity in your day, and challenges outside of your comfort level! A typical day might include these types of activities:

      - Taking charge of the build process and pipelines across the platform.
      - Being keenly aware of systems architecture and automatically adding in redundancy and backup for new systems and software.
      - Assist in troubleshooting a complex customer issues across network devices, server hardware, virtual machines, in-house software and open source software. Not only can you run tcpdump with filters on the command line, but you can read it there also.
      - Adding additional monitoring and alerting on all systems across the platform that will help you identify one of those annoying intermittent issues you have seen in the logs.


      Skills & Requirements
      The right candidates will probably have a CS degree, solid scripting and automation skills, great troubleshooting skills across the OS and network, a good grasp on security concepts, experience with routing platforms and protocols, and enjoy working collaboratively.

      Specific requirements include:

      - Experience in automating tasks through scripting. You should be very well versed with Python, and probably a few other languages. We will ask for script samples.
      - High degree of drive to improve and automate your environment with minimal guidance
      - Be able to solve for immediate, and plan to accommodate for future problems
      - Experience with Ansible, Salt, Chef, Puppet, Terraform, or CFEngine. Experience with Ansible and Terraform preferred.
      - Experience with build pipelines, integration testing and Jenkins.
      - Experience administering a wide variety of *nix platforms, including multiple Linux variants.
      - Solid understanding of Layer 2 and Layer 3 protocols including IPv4/6, 802.1Q, BGP, MPLS, etc., and understanding a multitude of different network architectures.
      - Experience with Google Compute, AWS, or other cloud based compute and database services.
      - Understand the importance and implementation of backup and redundancy across many layers of databases, systems, and network configurations.

      Some knowledge that would be a huge plus:

      - Familiarity administering/troubleshooting Juniper/Cisco/Arista platforms.
      - Experience with extremely large scale network management and monitoring.
      - Experience with Postgresql, TimescaleDB, ElasticSearch

    • 2 weeks ago
      To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer.  This role can be based in one of our U.S.-based offices or remote.

      Impact you will make in the role:
      • Manage applications in a CentOS Linux-based environment
      • Build repeatable infrastructures with Ansible
      • Develop and execute plans for rolling out new technologies rapidly
      • Improve monitoring infrastructure, build out data aggregation and alerting rules
      • Work closely with engineering to build scalable solutions
      • Triage tickets raised by our support organization and implement fixes
      • Support our private and public cloud environments and customers
      • Mentor other members of the Operations team
      • Participate in an on-call rotation

      Expertise you will bring in:
      • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
      • Extensive knowledge with container orchestration technologies including Docker and Kubernetes
      • 6+ years experience in an Operations or Systems Administration role
      • Superior Unix administration skills
      • Extensive knowledge of common Internet Protocols
      • Extensive knowledge of TCP/IP
      • Experience with virtualization and cloud technologies
      • Hardware management, network switch and router administration experience
      • Experience with Apache, MySQL, and PHP in a production environment at scale
      • Strong knowledge of version control systems and hands-on experience with Git
      • Experience with writing code around infrastructure automation
      • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
      • Strong affinity and experience in working with continuous deployment and continuous integration environments
      • An understanding around micro-service architectures and the complexities around their deployments 
      • Extensive programming experience in PHP, Ruby, Python, and Shell
      • Full stack troubleshooting and instrumentation experience
      • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
      • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

      Nice to haves:
      • Experience in an on-call rotation
      • Experience with Elastic Search or Apache Solr
      • Experience with Spinnaker and/or other CI/CD tools
      • Previous experience as a mentor or advisor
      • Current contributor to open source projects (a Github account you can link us to would be ideal)
      We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

      Benefits and Perks:

      Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:
      Competitive salariesExcellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) matchUnlimited Paid Time OffWellness Reimbursement ProgramOnsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and moreCareer & Personal Development Program – multi-platformRegular social eventsOwnership is the greatest self-identity at SugarCRM - you are making an impact nowWe are a merit-based company - many opportunities to learn, excel and grow your career
    • 3 weeks ago

      Due to continuous growth, we are currently seeking a Principal Cloud Architect that will work closely with a team of Cloud Architects, Engineers, DevOps and Product teams. The successful candidate will be a key member of the Cloud Engineering team to ensure the success in designing, building and migrating applications, software and services on various cloud platforms including AWS, Azure, GCP, developing public, private and hybrid cloud solutions.

      The ideal candidate will have a deep expertise in building enterprise-level computing solutions, architecture and transformation strategy with demonstrated experience with Cloud Computing Solutions such as Platform as a Service (PaaS), Infrastructure as a Service (IaaS), using Infrastructure as Code (IAC) tools to automate solutions that are scalable, resilient, readily available and secure.

      This position can be remote, with 5-25% travel or report to offices either in Englewood Cliffs, NJ or Universal City, CA

      Core Responsibilities:

      • Work directly with our client’s largest cloud users to define technical specifications based on business requirements and conceptual design

      • Evaluate emerging technologies, services, and tools for multiple cloud vendors to help guide innovation, new capabilities, and create business case for technology solutions

      • Collaborate with cross-functional teams to develop a new state cloud architecture, supporting our client’s organizational mode, developing a platform roadmap to drive cloud/ technology discussions and facilitate decision making to translate into product roadmap and releases for target design

      • Assist with the design and implementation of best governance practices for design, security, development, usability, cost control and forensics across multiple cloud providers for public, private and hybrid solutions

      • Enable innovation with continuous deployment across multiple technology stacks using best practices for advanced Cloud Solutions

      • Be a proponent for Open Source technologies, across tech stacks, demonstrating best practices for advanced cloud solutions

      • Develop reference material on architecture, publish design patterns to present both internally and publicly to drive designs for consensus and approval, being able to translate easily from technical to non-technical language

      • Participate in writing code and scripts to automate cloud solutions, also responding to code and architecture reviews

      • Demonstrate ability to conceive, manage and complete project deliverables

      Skills and Experience:


      • Bachelor's or master's degree in computer science, computer engineering, or another technical discipline; or equivalent work experience

      • Excellent oral and written communication skills with experience in presenting

      • Proven experience in working on multiple enterprise projects simultaneously while coordinating with the work of others

      • Is self-directed and can effectively contribute with little supervision

      • Hands-on experience working with JSON, Java, Python (Boto3), Node.js, Perl, Bash

      • Experience participating on an agile team

      • Hand on experience with research, analysis, data collection and presentation to various levels internally and external clients

      • Hands on experience deploying production workloads that are reliable, scalable cloud applications

      • Experience with Service Oriented Architecture (SOA and REST), IaaS and PaaS (design and server infrastructure implementation)

      • Experience with large-scale distributed infrastructure, including clustering, load balancing, distributed capacity management with an understanding of system testing

      • Hands on experience in automating PaaS, IaC using Terraform, Git, Ansible playbooks, Chef/Puppet, Cloud Command Line Interfaces and Cloud Templating on various cloud platforms as well as automating testing and performance tools such as JMeter

      • Strong technical expertise and troubleshooting skills for large-scale distributed computing systems and software

      • Solid understanding of conceptual, logical and physical data modeling with tools and database design in complex, enterprise-level data environments proficiency in XML, JSON, and design of binary formats using NoSQL, NAS and object stores

      • Strong understanding of Networking Protocols and Standards

      • Strong understanding and experience with various security protocols for web and cloud technologies
    • Canonical (Americas)
      3 weeks ago

      Do you want to be part of the team delivering custom Linux kernels for the most popular operating system in many of the world’s largest clouds?  Would you like to contribute to the leading-edge kernels powering your favorite desktop or laptop as well as underpinning devices for Canonical’s AI/ML, robotics, edge and IoT products? Come join the kernel team at Canonical, the company behind Ubuntu.  We are a growing international software company that works with the open source community to deliver Ubuntu. Our mission is to bring the benefits of free software to the widest possible audience and we believe the best way to fuel innovation is to give innovators the technology they need.  

      Life at Canonical is anything but corporate.  As a company that exists to support one of today’s most important open source projects, we are changing the world on a daily basis.  It’s a dynamic environment in which every member of the team takes personal responsibility for everything they produce.

      A secure, high-performance Linux kernel is a crucial component of Canonical products for the success of our enterprise customers, partners and Ubuntu projects.  As a member of the globally distributed Canonical Kernel Team, you will work on a variety of fast-moving and dynamic projects, providing you with a broad range of software engineering challenges.

      Role summary

      The Canonical Kernel Team is responsible for maintaining all supported Ubuntu kernels in addition to driving development of the latest Ubuntu kernel for future Ubuntu releases.  We are looking to hire a motivated and experienced kernel engineer into the Canonical Stable Kernel Team to help contribute to our ever-growing list of kernels and kernel engineering challenges.

      Key Responsibilities and Accountability 

      • Use our extensive tool set to build and review our existing kernels
      • Building new kernels for existing and new Canonical products
      • Maintaining Ubuntu kernel git repositories
      • Troubleshooting a wide variety of kernel engineering problems both in our development environment as well as our customer’s Linux-based products.
      • Developing, reviewing and submitting kernel patches
      • Assisting our kernel security engineering in backporting important kernel CVE’s
      • Performing other kernel backports for resolving customer issues and requests
      • Add new kernel support for hardware enablement requests
      • Perform a wide variety of kernel-based testing and test development

      Required Skills and Experience

      • Demonstrable proficiency in C programming language
      • Expert knowledge of git
      • Solid scripting skills in Bash or Python (preferred)
      • Strong experience with kernel debug and patching
      • Knowledge of upstream kernel process and release cycle
      • Familiarity with several important kernel subsystems
      • Well organized and able to deliver consistently to schedule
      • Experience interacting with upstream kernel developers and mailing lists
      • Ability to thrive in a globally distributed team through self-discipline and self-motivation
      • Strong verbal and written communication skills
      • Ability to present oneself in a professional manner when interacting with colleagues, partners, and community
      • Note: Some international travel will be required.

      Desirable Skills and Experience

      • Ubuntu/Debian packaging experience
      • Snap packaging experience
      • Familiarity with Ubuntu Kernel SRU process and cadence
      • Experience using Launchpad
      • Kernel testing/benchmarking experience
      • Understanding in one/some of several processor architectures such as x86-64, amd64, arm, etc.

      Employee Benefits Canonical Offers:

      • Flexible working options/work from home
      • Tuition and Training Reimbursement
      • Annual Bonus Plan
      • Holiday for Service (Annual Leave)
      • Conference Leave
      • Priority Pass
      • Laptop Refresh Benefit

       

      Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunity to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    • 3 weeks ago
      If you want to have a greater impact in the open source ecosystem by enabling our Customers to use new
      technology to build better software faster - then you should keep reading.

      We are searching for another great Customer Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in Singapore.

      Our CSEs also identify common patterns and/or challenges customers are facing so as to influence the evolution of the product portfolio and best practices. Note - Although this is a 100 % remote role, we expect that travel to customer locations will initially be 35% - 45%.

      Why this role matters
      Our customers are enterprise architects, security officers, developers, DevOps managers. We offer them
      subscriptions to valuable software that works. As long as our customers value their investment, they
      continue to renew and expand their deployments. No value = no growth and no renewal. 

      Fortunately, our customers find us easy to work with (as reported via customer sat surveys). They trust
      Sonatype and value their investments, as demonstrated by our 90%+ renewal rate -- one of the highest
      renewal rates in the software subscription business.  But we choose not to rest on our laurels. 
      If our customers are not optimized, properly deployed, or have compromised rollouts due to their lack of
      time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to
      achieve success and expansion. That is why this role is so important.

      What our CSEs do
      • Coach and educate a set of customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth on boarding, faster adoption, increased footprint, etc.
      • Share field insights with your peers in Customer Success as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.
      • Discover and analyze gaps in the customer experience, identifying early warning signals and then working with cross-functional teams to address them
      • Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.
      • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

      What we are Looking For
      • Our CSEs have from many different types of backgrounds including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While they paths are different, they all share the following:
      • Broad knowledge of modern software development life cycles and the tooling that development organizations use to build applications is important
      • Ability to travel 35%
      • Strong communication and interpersonal skills
      • Excellent troubleshooting and analytical skills
      • Well-honed project management and organizational skills
      • The desire to build long-term relationships and help our customers be successful

      What We Offer
      • The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
      • Competitive salary package
      • Business casual dress
      • Flexible work schedules that ensure time for you to be you
      • 2019 Best Places to Work Washington Post and Washingtonian
      • 2019 Wealthfront Top Career Launch Company
      • EY Entrepreneur of the Year 2019
      • Fast Company Top 50 Companies for Innovators
      • Glassdoor ranking of 4.9
      • Come see why we've won all of these awards

      We are 300 employees from diverse backgrounds, that hail from 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations.  We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We’re backed by world class investors including TPG, Goldman Sachs, Accel Partners, and HWVP.  Learn more at www.sonatype.com.
       
      Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know
    • At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      More about Security Solutions

      The Elastic Security Solutions team is building a new solution that will become the center of the Elastic security analytics offerings. The Elastic stack is already very popular among the security analyst community, and the Security team has the opportunity to significantly improve the user experience and workflows of security analysts. Challenges include collecting all the relevant data, aggregating and visualising it, detecting and alerting on suspicious events, as well as supporting the investigation phase.

      The  team is diverse and distributed. You will be working remotely with people from Germany, Spain, United States, United Kingdom, and more. We meet via Zoom, brainstorm in Google docs, discuss in open GitHub issues, and chat on Slack.

      As a Node.js Engineer on the Security Solutoins team, you will be part of a team developing a high quality, open source SIEM product aimed to help fellow Node.js developers instrument, debug, and monitor Node.js applications. As part of the team, you’ll be deeply involved with the entire codebase and take on responsibilities for new features, improving the resource footprint and roadmap planning. You will also be engaging with the open source community. The team is diverse and distributed across the world, and collaborates on a daily basis over GitHub, Zoom, and Slack.

      What you will be doing

      • Join the SIEM team alongside other team members, working on a Node.js/Typescript codebase inside Kibana.
      • Create Node.js background tasks that do data searches and manipulate large amounts of data.
      • Work on the following in a regular release cadence
        • Add new features
        • Improve the current code base
        • Build enterprise-scale backend REST services focusing towards building security, performance, and scalability into services
      • Collaborate with UI, UX, cross dependant teams like the Kibana and ML teams
      • With the bigger picture in mind, work closely with QA to improve end to end tests
      • Working closely with documentation team at every step for better user experience overall

      What you will bring along

      • In-depth experience with Node.js, including Node.js internals.
      • Experience with developing and maintaining reasonably complex software projects with high quality and over multiple years.
      • Having developed or contributed to a performance-oriented Node.js library or tooling is a plus.
      • Interest and experience in various types of automated testing.
      • You know and care about writing performant Node.js code and have traced performance issues yourself. Experience with troubleshooting using Wireshark or tshark is another plus.
      • Experience with Node.js apis such http 1.1, http2, and worker_threads, xjs, REST API, Distributed computing and graphql etc. is a big plus.
      • Ability to work independently in a globally distributed team.



      #LI-AD1

      Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

    • 1 month ago

      Our Customers Develop Software at the Speed of Ideas

      CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams within and around the software delivery organization to best work together to amplify value creation.

      CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse built from the commercial success of its products and its open source leadership as the largest contributor to Jenkins and a founding member of the Continuous Delivery Foundation (CDF). With a globally distributed workforce of more than 500 employees, the company reflects the global nature of the DevOps movement. We believe in walking the talk! From startups with full-stack developers practicing NoOps to large Fortune 100 companies, CloudBees enables all software-driven organizations to intelligently deploy the right capabilities at the right time.

      Over 3,500 of the world’s best known brands and over 50% of the Fortune 500, invest in CloudBees because of its ability to work across any cloud, in any development environment and to balance corporate governance and control with developer flexibility and freedom.

      CloudBees is home to the world’s leading DevOps experts helping thousands of companies harness the power of “continuous everything” and putting them on the fastest path from great idea, to great software, to great business value.

      As a remote DevOps Consultant, you will be the primary operational point of contact for one or more customers, helping to plan, review, and monitor ongoing operations of our customers Continuous Delivery pipeline. You will leverage your broad experience, troubleshooting application and architectural challenges to support our customers. You will work across customer organizations to ensure customers’ Continuous Integration (CI) / Continuous Delivery (CD) solution is well designed and scale to the needs of the world’s largest events e.g., the Super Bowl, the World Cup and the Olympics. In this role, you will also act as the voice of the customer within CloudBees to escalate problems and to drive prioritization of business needs for our customers.

      What You'll Do

      • Champion and advocate for Enterprise customers within CloudBees (be their voice)
      • Solve technical issues and work directly with CloudBees engineers to ensure that customer issues are resolved as expediently as possible
      • Participate in deep architectural discussions, calling on CloudBees subject matter experts as needed, to ensure solutions are designed for successful deployment
      • Help Enterprise customers define IT and business processes that work well with CI/CD deployments
      • Engage with Director and C-Level executives to translate business needs into technical and operational plans
      • Provide detailed reviews of service metrics to customer leadership

      What The Role Requires

      • Jenkins CI experience required
      • 5+ years design/implementation/operations/consulting experience with distributed applications
      • Exposure to Docker and MicroServices
      • Exposure to Kubernetes
      • Experience managing large scale environments including escalations, incident, problem, and service availability
      • Customer-facing experience as a technical lead
      • High level of comfort communicating effectively across internal and external organizations
      • Presentation skills; high degree of comfort with both large and small audiences
      • Bachelor’s degree or equivalent work experience required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
      • Software design, development and deployment
      • Scripting / Automation
      • Occasional travel to visit your customers

      What You’ll Get

      • Highly competitive benefits and vacation package
      • Ability to work for one of the fastest growing companies with some of the most talented people in the industry
      • Industry Certifications
      • Team outings
      • Fun, Hardworking, and Casual Environment
      • Endless Growth Opportunities

      At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

      In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

      • Provide expert advice on all things related to Jenkins, CI, CD, and DevOps
      • Assess and make technical recommendations for customers to reach their Continuous Delivery target
      • Help customers implement CloudBees Jenkins Enterprise solutions to enable Continuous Delivery capabilities
      What The Role Requires
      • Hands-on experience with Jenkins and/or other CI/DevOps tool set
      • Experience with Docker and Kubernetes
      • Experience with cloud computing providers (e.g. AWS).
      • At least 3 years of consulting/professional services experience
      • Measurable competency with application servers, scripting, and network infrastructure
      • Understanding of agile development processes and how organizations adopt and implement those processes
      • Experience with enterprise Linux environments (RHEL or Ubuntu specifically)
      • Bachelor’s degree in Computer Science or related field 

      Travel- 50% (every other week is ideal)

      We are looking for someone on the East Coast.  This is a remote role.

      What You'll Get
      • Highly competitive benefits and vacation package
      • Ability to work for one of the fastest growing companies with some of the most talented people in the industry
      • Team outings
      • Fun, Hardworking, and Casual Environment
      • Endless Growth Opportunities

      At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees.  Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

      In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere.  Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

       

    • About Us

      Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

      Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale big data and machine learning to power customer communications in any channel. Simon’s unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

      Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that champions these core values we would love to hear from you.

      The Role

      Do you get inspired by replacing today’s de facto process with a faster and safer automated solution tomorrow? Are your favorite customers your own coworkers? As a Tools & Productivity engineer at Simon you’ll build powerful features that are game-changers for both our own developers as well as our clients. The future of Customer Data Platforms and Marketing Cloud Platforms are moving toward self-service and visibility. Starting with features iterated on internally with our engineers and customer success team, you will have a direct impact on our ability to deliver this. From Day 1, you’ll be welcomed into a team that values transparency, education, and ownership.

      What You'll Do
      • Relentlessly improve efficiency and process by crafting easy-to-use tools
      • Cross-functionally collaborate and own the success and impact our of data pipes toolchain
      • Embed yourself in our client development group and support them as they deliver customer requests and tasks
      • Completely internalize our data ingestion process and visualize and implement the glue to evolve troubleshooting and process
      • Be an active member of our mentorship program
      • Build out tooling for a data development environment for our clients on our platform
      • Drive technical requirements from high-level marketing and business needs of our end users
      Qualifications
      • Minimum of 2 years of in-depth software development experience designing, deploying and owning several substantive projects with company-wide impact
      • Minimum of 1 year of experience working with various functional owners in your company (spanning product management, program management, and Customer success)
      • Comfortable writing and developing applications with Python and Django
      • Passion for efficiency
      • Strong affinity for collaboration
      Diversity

      We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

    • 1 month ago

      BEE (https://beefree.io) - MailUp Group’s Business Unit that develops and markets a popular drag-&-drop email builder - is looking for a Customer Support Engineer to join the team in North America.

      Your impact

      As a Customer Support Engineer, reporting directly to the Support & Community Manager of the business unit, your role will be to help in the adoption and use of BEE Plugin, the embeddable version of our email editor. Over 500 software companies around the world have already decided to license and embed BEE instead of developing their own drag-n-drop editor because by doing so they save time, money, and all the complexity of creating & managing a new product.

      Your core responsibilities will be:

      • Assist prospects in the discovery of BEE Plugin features, at a technical level.

      • Help new customers in the implementation of the editor within their SaaS application.

      • Support existing customers when their support requests are escalated to you.

      • Help the development team by performing technical troubleshooting on those escalated tickets.

      You will carry them out by:

      • Becoming an expert user of BEE Plugin, the embeddable version of the BEE editor.

      • Becoming very familiar with the sample code that prospects use to build Proof Of Concepts with BEE Plugin, and contribute to the code base, whenever able to do so.

      • Becoming intimately familiar with - and a contributor to - BEE Plugin technical documentation, which helps prospects understand the potential of the product & build prototypes with it, and helps customers implement the software in their SaaS applications.

      • Identifying and troubleshooting issues that prospects and new customers are reporting while integrating BEE Plugin, resolving as many as you can on your own, and escalating them when needed to the engineering team as bugs, or to the product team as product feedback.

      • Interact with prospects and customers remotely through a variety of channels used by the company, which include: phone calls, video calls, Slack chats, support tickets (Zendesk), threads in the Community portion of our Web site, questions posted to the technical documentation site, and more.

      • Collaborating with the Sales, Support, Development & Product teams to deliver a user experience to our prospects and customers that’s as seamless as possible.

      • Providing the product and engineering team with continuous feedback, which includes opening detailed bug reports in the bug tracking system (JIRA).

      What we offer

      BEE stands for "Best Email Editor" and that's the original, ambitious goal chosen for this project. Made with lots of passion between the United States and Italy, BEE is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our tag lines). The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 SaaS applications.

      When you join our company, you can expect:

      • Full time work in a fast growing, exciting project with worldwide recognition as a market-leader in our industry.

      • A dynamic team, geographically dispersed (Italy, USA), working with a startup mindset.

      • Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture.

      • Yearly team retreat, often in Italy (in 2019 the BEE team retreat was here).

      • Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources (free, unlimited course subscription to Udemy) and offline events (attendance to conferences, etc.).

      • Competitive salary plus incentive-based compensation.

      • Health insurance benefits;

      • 401K plan with employer matching;

      • Commuter benefits, and many other benefits.

      The legal name of the BEE business unit is MailUp, Inc., a Delaware corporation that is a wholly-owned subsidiary of MailUp SPA (MailUp Group’s head legal entity). MailUp, Inc. is headquartered in Oakland, California.

      What we are looking for

      • Computer science degree or equivalent experience.

      • 3+ years of experience as a full-stack Web developer.

      • 2+ years of experience in a customer-facing technical role: technical support, product support, training, etc.

      • Technical skills:  strong front-end Web application development skills: JavaScript, SCSS, CSS, and HTML; deep understanding of how RESTful APIs work, including the JSON data format;  understanding of front-end security concerns: CORs, TLS, and XSS; Understanding of Docker, basic networking, and VMs (e.g. AWS EC2) to the extent you can study our documentation, install our Docker-based on-premises solution, and answer technical questions.

      • Outstanding communication skills: you love interacting with both customers & team members, in writing or in person/video call.

      • Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across.

      • Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.

      • Organizational skills: you like working independently and are able to organize your activities without supervision.

      • Experience with customer support software like Zendesk is a plus.

      • Experience with B2B SaaS is a major plus.

      Location & Travel

      • North America (US or Canada). We have an office in Oakland, CA, but you can work remotely as well.

      • If you work remotely, we may ask you to join us in Oakland (or another location) for in-person sessions from time to time. 

      • Some travel may be required to help at our booth when we sponsor a conference.

      • Some travel will be required for our yearly team retreat. Between travel and meeting time, the retreat typically requires about a week of your time. We will provide ample notice so that you can plan for it.

    • Linux Systems Support Engineer - Americas

      Why Canonical?

      At Canonical, we believe in the power of open source to change the world.   Our services help businesses and governments around the world with migrations, management and support for some of the best open source projects - Ubuntu, OpenStack, Kubernetes, MAAS, LXD, Ceph.  We are enthusiastic professionals from over 30 countries, the majority of whom are working from home.

      What is a Linux Systems Support Engineer?

      We solve challenging technical problems.  From not-seen-before kernel crashes to configuration issues to root cause analysis, we provide an expert level of support and satisfaction to our customers.

      We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

      Benefits

      • Work from home - take back those commuting hours and save those vehicle/transit costs!
      • Get paid to help improve open source software.
      • Possibility of international travel, up to 4 weeks a year.
      • Daytime working hours - keep that work/life balance.
      • Swap days add schedule flexibility when needed.
      • Time off for conferences.
      • Talent development program.
        • Initial mentoring program to bring up to speed on needed technologies.
        • Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
        • Study time and expenses for obtaining relevant certifications.

      Requirements

      • Excellent verbal and written communication skills in English.
      • Bachelors or equivalent 4-year degree from an accredited college or university
      • Pass a background check.
      • Minimum 4 years experience supporting Linux systems including experience in:
        • Virtualization - especially with KVM or OpenStack.
        • Containers - especially with Docker, LXD/LXC, or Kubernetes.
        • Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
        • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
        • Linux integration with other environments (authentication/directory services, network file systems, etc.)
        • Cloud computing (provisioning, monitoring, orchestration, etc.)
      • Troubleshooting experience:
        • Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
        • Understand OS and Application level bugs and advise on next steps
        • Programming fundamentals in any language.
      • Customer support experience:
        • Know how to adapt your speech depending on your audience.
        • Communicate clearly: setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
        • Not getting too attached to a technical problem to not be able to let go or see the bigger picture.

      Challenges

      • Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
      • Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more.
      • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
      • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
      • Participate in a regular weekend working rotation.
      • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
      • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

      Background check required

    • PeopleDoc (France)
      1 month ago

      PeopleDoc is on a mission to revolutionize how every HR function provides services to their employees.  

      Our unique “state of the art” HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration.

      The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes,  across multiple locations. PeopleDoc serves more than 1000 clients with employees in 180 countries in 12 languages. PeopleDoc is now a part of Ultimate Software. Ultimate Software is a Leader for Cloud HCM Applications.

      We are constantly working on improving our support & integration for our customers to maintain a high level of service experience. In order to provide the utmost quality responses, PeopleDoc is looking for Cloud App Engineers to join our international integration Delivery team and to help our customers to complete the best integration with their system in order to meet their business challenges.

      You will join a high performing, fast-paced and quite fun team committed to solve complex issues, learn and improve constantly personally and technically.

      This position will provide the opportunity to work autonomously on an internal SaaS solution, designed and developed in France. And of course, a lot of room to grow your skills and experience along with the company!

      You will be required to:

      • Develop, implement, document, and execute standard operations procedures
      • Integrate technologies, processes, tools, and methodologies to SaaS Operations services (procedures, application management tools, monitoring and more)
      • Communicate deployment and production related activities internally and externally when appropriate
      • Become a subject matter expert in supported applications functionality

      You will have : 

      • The ability to work on distributed remote agile teams with a high degree of self-motivation and ability to work independently
      • Your organizational skills and your curious mindset 
      • Experience in troubleshooting issues / IT development knowledge
      • The ability to create and manage documentation
      • Working knowledge of Linux-based software stacks & basic networking protocols
      • Python scripting and  APIs usage experience are a plus


    • 1 month ago

      Description

      The Solutions Architect brings deep technical expertise with a self-starter passion to enable successful adoption of Linux containerization and distributed-compute technologies in customer environments. They are problem solvers at heart, coders and scripters for work and play, and above all understand the impact containerization, infrastructure, and automation can bring to a DevOps workflow.

      Working in partnership with BoxBoat leadership, this role provides technical expertise for both pre and post sales support, thought leadership for future engagements, and above all architectural guidance in implementing container-based solutions to BoxBoat’s rapidly expanding customer base. The Solutions Architect is adept at handling both client and teammate relationships on engagements, finding opportunities for business growth, and communicating all of this effectively to BoxBoat leadership. It entails a process-driven work ethic to manage to a wide variety of needs, while still engaging at a deep technical level to ensure client success. This role assumes exposure to both technical and business-oriented problem solving in pursuit of growing the BoxBoat customer base.

      Responsibilities

      • Lead full stack implementations of distributed and automation technologies in customer environments including docker, IaaS tool sets, git, container orchestrators, and continuous integration platforms

      • Provide technical leadership on customer engagements, guiding team members on the implementation and being the primary technical point of contact for the customer

      • Form technical architectures from customer environment assessments using appropriate open source and COTS tool sets in modernizing workflow by improving reliability, scalability, and increasing overall resource utilization

      • Create proof-of-concept and pilot demonstrations of technology to customer groups surrounding microservice architecture and service meshes

      • Establish credibility and trusted relationships as an advisor to customer leadership

      • Engage with vendor product development teams as a trusted  partner to provide feedback and collaborate on issues

      • Advocate for BoxBoat as a containerization evangelist by contributing written works to the BoxBoat knowledge base and social media channels, engaging in meetups for fun, and finding presentation opportunities to spread the word

      • Help to establish and document implementation best practices and socialize them with the BoxBoat team to ensure repeatable success

      • Develop deep technical expertise in emerging container and CI/CD technologies and educate other BoxBoat team members

      • Participate in technical training engagements, leveraging your practical project experience to help educate customer resources

      Required Skills

      • Deep full stack expertise of the software life cycle from development to operations

      • A passion for containers, DevOps, microservice architecture, and how it’s revolutionary to the development landscape!

      • Hands-on “Production” experience working with Docker and other container platforms and supporting technologies such as Jenkins, Swarm, Kubernetes, etc.

      • Expert Linux administration skills…including software packaging, distribution, and configuration

      • Experience with IaaS, PaaS and cloud technologies (AWS, GCP, Azure)

      • Experience of distributed application concepts and DevOps tooling

      • Excellent writing and communication skills

      • Demonstrable troubleshooting and debugging ability

      • Experience in a sales engineering a plus

      • BSc. degree in Computer Science, Mathematics, Engineering or equivalent professional experience.

      Benefits

      BoxBoat is a group of fun, smart people innovating with technology and process to create amazing outcomes for our clients. We understand the modern era of the telecommute and want to provide the ability to stay out of the office! While many of our engagements are on-site, we take advantage of remote administration of client environments with the ability to stay at home. We still do hope to catch you every now and then at our office location in Washington, D.C.

      • Medical

      • Dental

      • Vision

      • Disability

      • 401k (match)

      • Unlimited PTO

    • 1 month ago
      About HashiCorp

      At HashiCorp, we operate according to a strong set of company principles, many of which are described in The Tao of HashiCorp. We value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

      Engineering at HashiCorp is largely a remote team, and this role is no exception. We are looking for a Full-time Remote Employee within the US or Canada. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence and autonomy.

      Our Products

      We build Consul, Nomad, Vault, Terraform, Packer, and Vagrant. Alongside of that, we deploy enterprise products for each in a variety of different ways: licensed and unlicensed binaries, appliances to public cloud platforms, and hosted SaaS platforms. Our products help organizations of all sizes run any infrastructure for any application.

      At HashiCorp, we value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

      The Cloud Services team is an organization focused on delivering Hashicorp’s software as a Cloud service.  This effort will enable a distribution model wherein customers can use a fully managed service with an API contract.

      In your cover letter, please describe why you're interested in working at HashiCorp, and what draws you to this role in particular!  Specifics of your past experiences that are relevant to this role are great to include, too.

      In this role, you can expect to:
      • Design, implement, and maintain a secure and scalable infrastructure platform for delivering Cloud Services’ applications
      • Own and ensure that internal and external SLA’s meet and exceed expectations, System centric KPIs are continuously monitored and improved
      • Create tools for automating deployment, monitoring and operations of the overall platform
      • Participate in on-call rotation to provide application support, incident management, and troubleshooting
      • Provide ongoing maintenance and support of internal tools, improve system health and reliability
      • Program mostly in Golang, learning from and contributing to a team committed to continually improving their skills
      You may be a good fit if:
      • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem
      • Experience operating and maintaining production systems in a Linux and public cloud environment
      • You have prior experience working in high performance or distributed systems; while we strive to hire at a variety of experience levels, this particular opening is not well-suited for recent graduates
      • Working knowledge of industry best practices with regard to information security
      • You have built or operated a large scale Cloud service
      • Comfortable with Go or another low-level programming language

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      #LI-RM1

       

    • We are currently looking for passionate and enthusiastic Debian System Integration developers join our ever growing geographically-distributed consultancy team.

      You will focus on developing, adapting, integrating, packaging, validating, deploying and maintaining - ("make it work") - multiple software libraries, bundling applications through containers with appropriate security profiles into Debian-based distributions for different customers’ projects and products.

      Key Responsibilities
      • Debian packaging, continuous integration, deployment automation, configuration management
      • Analyzing client problems and designing solutions leveraging open source technologies and Collabora's technical expertise
      • Defining and scoping client projects in collaboration with the delivery team
      • Discussing Linux technologies with clients and representing the company at conferences and trade shows to demonstrate and promote our leadership in the open source arena
      • Contributing publicly to open source projects to ensure Collabora's continuing technical leadership
      • Gain working knowledge of customers’ products, applications, technical and business strengths and target markets
      • Understanding client needs and reconciling time constraints, available technologies and resources, and open source best practices
      Required Skills
      • Debian experience with tangible track record
      • Experience in troubleshooting and resolving technical issues in a Debian environment
      • Knowledge of open source development methodologies and relevant open source communities
      • Good English language skills (both verbal and written)
      • Ability to work and communicate in a fully distributed environment
      Desired Skills
      • Expertise in using containers technologies such as LXC, Flatpak and knowledge of Linux security technologies – LSM, namespaces, cgroups, AppArmor, SELinux
      • Knowledge of application manager principles as well as D-Bus and Systemd and exposure to Jenkins, Open Build Service (OBS) and OSTree
      • Familiarity with one or more of Collabora's market verticals
      Collabora is a software consultancy specializing in bringing companies and the Open Source community together. We combine years of Open Source software leadership with an understanding of the challenges that businesses, non-profits, and governments face. Collabora brings deep technical expertise in system integration & architecture, graphics, multimedia, web engines and communications to a number of market verticals, including mobile, IVI / automotive, set top box / smart TV, and a range of other specialized embedded applications.

      Collabora has the unique business model of enabling enterprises to leverage Open Source software in their solutions. Having worked with notable industry leading companies in the automotive, aerospace and handset mobile verticals amongst many others, Collabora has established a broad customer portfolio.
  • Customer Support / Customer Success (12)

    • Snowplow Analytics (UTC +7 to UTC+12)
      Today

      Our Snowplow Insights offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for nearly 200 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Snowplow Insights offering, and we strive to provide the best technical support of any analytics vendor.

      We have implemented a full “follow the sun” support model at Snowplow, with our six Support Engineers working in six well-distributed time zones (East & West Coast US, Canada, Spain, Portugal, Russia). We are now looking to hire an additional Support Engineer in the UTC +7 to UTC +12 time zone range. 

      This is a Support Engineering role - not a Support Agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Customer Success, Implementation Services, Tech Ops or Engineering.

      Responsibilities for our Support Engineer will include

      - Handling customer tickets in Zendesk, resolving if possible or escalating further to our Customer Success, Implementation Services, Tech Ops, Engineering or Product teams.

      - Handling Snowplow pipeline incidents in OpsGenie, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve.

      - Providing help to the open-source Snowplow community in our Discourse forums.

      - Working with customers on regular support tasks including: upgrading their Snowplow pipelines; sharing security best practices; enabling new Snowplow features for their account.

      - Creating playbooks, documentation and software to reduce your support workload even as we add more customers.

      - Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology.

      - Constant awareness of open and ongoing issues and actively checking and updating open tickets.

      Excellent customer support is at the core of Snowplow’s commercial offering. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated both in money and time). While the ongoing Snowplow Insights support commitment is the first priority, our Support Engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.

      The environment you’ll be working in

      Our company values are Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence. These aren’t just words we plucked out of thin air, we came up with them together as a company and are continually looking to find new ways to weave these into our day to day operations. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development. 

      We’d love to get to know you if:

      • Data or programming is your thing! This role would be a great fit for somebody who has completed an analytically rigorous degree or programming bootcamp, or has experience in programming, QA or other automation.

      • You enjoy helping people. You communicate with clarity and empathy.

      • New programming language? You’re on it! You have a broad technical curiosity and proven technical understanding.

      • Broader business challenges interest you. Snowplow customers are highly technology- and data-literate, and expect Snowplow Insights support to be responsive, well-informed and always mindful of their business goals.

      • I have an idea! You have a passion for problem solving.

      • Can we automate? Yes, we can. You will be constantly working with customers and internal Snowplow teams to solve Snowplow Insights problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting.

      • Process makes perfect. You have a mature attitude to security, documentation and process.

      • Reliability is key. Snowplow Insights customers trust us with their event pipelines and AWS and GCP accounts - this is a huge responsibility and informs everything we do.

      What you’ll get in return

      • A competitive package, including share options

      • 25 days of holiday a year (plus bank holidays)

      • MacBook or Dell XPS 13/15

      • Freedom to work wherever suits you best 

      • Two fantastic company Away Weeks in a different European city each year (the last one was in Bratislava in November!)

      • Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems

      • Grow and develop in a fast-moving, collaborative organisation 

      • Convenient location in central London (Shoreditch)

      • Continuous supply of Pact coffee and healthy snacks in the office when you’re here!

    • Bevy is an early stage Startup with a mission to help brands build strong global communities. Founded in April 2017 by the core team behind Startup Grind, Bevy is an Enterprise-grade SaaS platform used by companies that include Adobe, Amazon, Asana, Atlassian, Duolingo, Ebay, Epic Games, IDEO, Intuit, MongoDB, Red Bull, Roblox, Salesforce, SAP, Slack and many more. In April 2019, Bevy acquired CMX which is the world’s largest network of community professionals. CMX offers world-class training, events and research.

      This role is for you if you enjoy building new and nurturing existing relationships. You will own a set of current customer accounts where you will troubleshoot, strategize, and align with their community goals and success metrics. You will position yourself as a partner, strategic advisor, and customer advocate. You don’t mind dealing with ambiguity, challenging customer assumptions, or supporting small, everyday technical issues that arise.

      Responsibilities

      • Develop a trusted advisor relationship with customer stakeholders & executive sponsors to help drive the value of Bevy

      • Building deliberate expansion plans into current and net new customer accounts in close collaboration with our Sales team.

      • Work with customers to understand their unique goals & challenges and partner with them to achieve those goals

      • Work collaboratively with the Sales team to execute quarterly business reviews and expansion plans in key accounts

      • Act as the internal liaison for the customer accounts you manage. You communicate with customers on a daily basis to ensure their needs, issues, and goals are addressed. This includes troubleshooting minor technical issues and being the frontline for support queries. You feel comfortable communicating back and forth between the user and our customer support engineers.

      • Work collaboratively with our Marketing team to build customer references and co-develop resources to better support our customers

      What we’re looking for:

      • Must be a multi-tasker, comfortable with context switching, and have 1-2 years minimum of experience in a customer facing or account management position, ideally in enterprise SaaS.

      • This can be a remote position.

      We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

      We are a small but powerful team, dedicated to achieving our mission to bring more community to the world. Many of us have worked in community positions before and understand the struggles and peaks that come with the role. Our team communicates candidly, giving feedback early and often. We set ambitious goals, and do what it takes to achieve them, while making sure that we take care of our own personal health and mental wellbeing. We’ll want you to be ready to take on a lot of responsibility with guidance and mentorship along the way. 

      Read more about Bevy’s values here.

      Principals only please.

    • About Us:


      Our mission is to help people become happier, healthier, and more resilient in the face of life’s challenges. The science suggests these are skills -- ones that meditation makes us better at.


      At its core, meditation is a simple, secular, scientifically validated exercise for your mind. Like running in the 70’s, or yoga in the 90’s, meditation is now poised to become the next big public health revolution. Join the team that’s accelerating this revolution. Ten Percent Happier touches millions of lives with award winning apps, books and a podcast, is backed by extraordinary investors, co-founded by #1 New York Times Bestselling author Dan Harris of ABC News, and guided by the world’s most respected meditation teachers & scientists.


      The Role:


      As a full-time, remote senior customer support representative, you will have the chance to deliver exceptional support to Ten Percent Happier customers, creating another positive touchpoint with the Ten Percent Happier brand. You’ll work closely with the Support Manager and other team members to ensure the Support team is providing effective and timely responses to customer requests and enabling our users to successfully navigate through their Ten Percent Happier experience. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth. In this role you’ll help shape our company’s best in class culture of support, marrying technical and problem-solving expertise with skillful diplomacy and genuine care for our customers. If you want to master your craft and work with one of the best teams on the planet, while improving the lives of countless people around the world, this might just be your dream job.


      Responsibilities include:

      • Provide front-line customer support for our community via email and other channels.

      • Handle customer requests and questions with a thoughtful, friendly and empathetic tone.

      • Communicate clearly in writing to people with a wide range of technical understanding.

      • Maintain comprehensive knowledge of Ten Percent Happier products, especially the Ten Percent Happier mobile app, to support customers in navigating our products and to identify and escalate bugs, issues and user pain points appropriately.

      • Master a wide variety of technical issues and software interfaces to quickly diagnose and resolve a range of customer support needs.

      • Work collaboratively with the larger Support team, as well as the other teams at the company, to plan for and execute on key company initiatives.

      • Help create and maintain internal and customer-facing documentation.

      • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

      • Above all, be able to represent Ten Percent Happier to our customers through unflappable diplomacy and empathetic communication.

      Ideal Experience & Characteristics:

      • 2-5 years of previous professional experience in a customer service/support environment that involved technical knowledge, well-crafted written communication, and close collaboration with a team.

      • Passionate about creating an amazing customer experience.

      • A sense of urgency and a satisfaction from going above and beyond to provide solutions.

      • Technically savvy and can pick up new technology very quickly and confidently.

      • Strong comfort level and familiarity with both Desktop platforms and mobile devices.

      • Prior experience with Help Scout or equivalent customer support ticketing platform ideal.

      • Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.

      • Great writer with a clear, thoughtful and friendly writing style.

      • Self-motivated and accountable, while thriving in a collaborative team.

      • Excellent under pressure and can adapt quickly in a fast-moving startup environment.

      • Excited about making meditation and contemplative wisdom widely accessible.

      • BA/BS degree preferred. Advanced degrees welcome. Substitutions by experience considered.

      Benefits:

      • Be a key member of a small team in a very collaborative environment.

      • Become a part of a rapidly growing company that is changing millions of lives.

      • Work remotely from a home office or co-working space, while being fully integrated into a remote-friendly company.

      • Get a competitive compensation package with equity and benefits.

      • Join a culture that values clear and kind communication, a dedication to crafting incredible products and content, and will engage your intellect and curiosity on a daily basis. We’re passionate about reasonable work hours, flexibility in getting work done, and respecting and valuing the whole life you live.

      • Be welcomed into a diverse and inclusive workplace where we learn from each other’s experiences, abilities and perspectives. We are an equal opportunity employer.

    • You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!

      vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.


      Job Requirements

      The minimum requirements to be considered for a Customer Experience role at vidIQ:

      1. Native English fluency, written, spoken and listening skills
      2. Available up to 8 hours a day, 5 days a week
      3. Required to have access to broadband internet with reliable connection
      4. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system
      5. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app
      6. Previous Customer Service experience with a remote tech/SaaS company
      7. Demonstrative experience being self-directed and autonomous
      8. Is naturally empathetic and gets a kick out of solving others’ issues

      These additional skills are the ones that will catch our eye!

      1. You have the ability to write with native fluency in French.

      2. You are a YouTube creator- What’s your channel?

      3. You know your way around the Intercom customer messaging platform

      Other things to know about vidIQ

      • We are a small, remote team in different time zones and communicate with a variety of tools through the day. You should feel comfortable in this situation.
      • We want to be the best platform for video creators. Everything we do is to build trust with our users and help them improve at their craft.
      • We expect team members to be very independent and capable of handling their responsibilities professionally and timely.
      • This is a full-time role and we are not open to short-term contracts.

      If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.


    • Who we are

      Mozio is a start-up company, founded and headquartered in San Francisco, California. We are a team of ~70 talented professionals distributed around the globe.

      Our product is a search and booking engine for Ground Transportation.

      Our mission, you may ask? To facilitate sustainable travel, either to new places, or within cities, by making urban transportation more efficient. We want to help companies, travelers, urban dwellers navigate cities using the cheapest and most eco-friendly options.

      Job function

      A CS Expert’s main task is to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded.

      Their duties and responsibilities include managing incoming calls, emails and chat messages from Customers, service Providers and Partners.

      The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

      What are our values?

      1) We communicate constantly with each other

      2) We take ownership over all our assignments

      3) We trust and rely on each other

      4) We are creative and proactive

      5) We learn from each mistake and capitalize our lessons learned

      Who are we looking for to staff this open position?

      • We only hire top-performing individuals who care about being challenged and successful.

      • We trust they will be motivated by the inner drive to produce the best results, and will be proud of work well done.

      Here are some more characteristics of a successful CS Expert:

      âś“ They are genuinely excited to help customers

      âś“ They provide accurate, valid and complete information by using the right methods/tools. They possess a high level of attention to detail

      ✓ They’re patient, empathetic, and passionately communicative

      ✓ They are natural problem-solvers. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints

      ✓ They put themselves in their customers’ shoes and advocate for them when necessary

      âś“ They are customer-focused and experts in adapting and responding to different types of characters. They are people-oriented

      âś“ They are skilled in multitasking, prioritizing, and managing time effectively

      âś“ They produce high-quality work

      âś“ Goals are not their destination but their starting point

      âś“ Their experience not only helps them succeed but also enrich the Company

      What's in it for me?

      First and most importantly, being part of an organization focused on bringing out the best in our team, and helping them grow and develop together with the Company. As a growing start-up company, we have plenty of career opportunities to offer!

      But also, you’ll get to work from home or wherever in the world you want to. You can even travel the world while working with us! A salary in USD + unlimited vacations and equity are part of the compensation package.

      If this description resonates with you, we’d love to receive your application and learn more about you! Please apply sending an email to [email protected] and let's talk!

    • Welcome to the CS Fam 

      CommentSold is a social commerce platform that modernizes the way retailers connect to online shoppers, including hosting live sales events and managing day-to-day retail operations. Simply, we help online retailers do less and sell more. 

      Our team is dispersed throughout the US and Canada, which means we value the diversity and unique collaboration that’s fostered through a remote team. We work incredibly hard for our customers, and believe deeply in our platform’s value. We're a high energy, high growth team and we love to win.

      Chat Support

      Our Chat Support Specialists are excellent written communicators with a genuine motivation to help others. As the frontline communicators to our customers they're our best brand ambassadors and platform pros., walking them through the technical components of our platform.

      We’re looking for folks to join our team who have experience providing technical support for web and mobile products with a strength in writing and expressing empathy through written communication. To be successful on our team, you must have a curiosity for new technologies, and a strong desire to help solve problems through excellent communication.

      In this role, you will

      • own customer needs from start to finish when they reach out to CommentSold's Chat Support

      • promptly respond to customer inquiries

      • resolve customer complaints

      • provide solutions, troubleshooting, and creative workarounds

      • investigate product bugs/issues and track them to resolution

      • document issue details, as well as solution/response in clear detail

      • gain expert knowledge of our product

      • guide users to utilize our key features

      • contribute to the ongoing development and improvement of our product

      • adeptly navigate our tools: Intercom, Slack, Canny, HubSpot, and Zendesk

      If you're right for this role, you

      • work well in an environment that's highly performance and metrics driven

      • understand the importance of data integrity, and document like a pro

      • are well versed in social platforms including Facebook, Instagram, and Twitter

      • have expert writing skills with a keen understanding of grammatical standards

      • employ bias to action in your problem-solving approach

      Join CommentSold

      At CommentSold, you can work from anywhere thanks to the power of the internet - we put extra effort into our remote culture to ensure we exceed the engagement we all need. We value our team, and show that through competitive salaries and bonus opportunities. Health, dental, vision, and life insurance are available to all full-time employees.

      You’ll work alongside some of the most hardworking and creative teammates and customers, and we like to think that energy is infectious

    • 2 weeks ago

      Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

      This role will be the first face our Mid Market and Enterprise customers talk with, guiding them through the Postscript setup. You will be responsible for implementing, troubleshooting, and following up during the customer ramp period. This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

      The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, an and the versatility to work on a variety of projects.

      Responsibilities

      • Run one-on-one, best in class onboardings with our customers
      • Strategize with customers on marketing strategies to drive growth
      • Become a critical voice on the team in iterating on our customer journey 
      • Build strong relationships and brand loyalty with our customers 
      • Design creative and new ways to onboard customers to fuel growth
      • Follow up with customers to ensure their technical issues are resolved
      • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

      What We'll Love About You

      • 2+ Years in a high growth customer-facing role 
      • Passion for helping customers and being a teacher 
      • Proactive problem solver who isn’t afraid to break things 
      • Ability to make any customer smile and deliver a great experience
      • Receptive to feedback and quick to iterate 
      • Several years of experience in a remote-first role
      • Experience with e-commerce and digital marketing is a plus

      What You'll Love About Us

      • Happy customers who want your product
      • Opportunity to join a rocket ship in its early stages
      • Lots of room for growth – we empower our people then get out of their way
      • Fun – we're passionate and enjoy working together
      • Transparency - we’re open about the state of the business and take mentorship seriously
      • Empathy - we care about our employees and our customers - no room for jerks
      • Fast-paced, growth-focused environment
      • Travel - we get the whole team together in fun locations 3 times/year
      • Remote culture - work from home (or wherever)
      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
      • Pick your own equipment/work set up
    See 5 more Customer Support / Customer Success jobs
  • All others (2)

    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Data Scientist will help build, scale and maintain the entire data science platform. The ideal candidate will have a deep technical understanding, hands-on experience in building Machine Learning models coming up with valuable insights, and promoting a data-driven culture across the organization. They would not hesitate to wrangle data, if necessary, understand the business objectives and have a good understanding of the entire data stack.

      This position plays a key role in data initiatives, analytics projects, and influencing key stakeholders with critical business insights. You should be passionate for continuous learning, experimenting, applying and contributing towards cutting edge open source Data Science technologies.

      Responsibilities

        • Use Python and the vast array of AI/ML libraries to analyze data and build statistical models to solve specific business problems.

        • Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters.

        • Collaborate with researchers, software developers, and business leaders to define product requirements and provide analytical support.

        • Directly contribute to the design and development of automated selection systems.

        • Build customer-facing reporting tools to provide insights and metrics which track system performance.

        • Communicate verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendations

      Basic Qualifications

        • Bachelor's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field2 years of working experience as a Data ScientistProficient with data analysis and modeling software such as Spark, R, Python etc.

        • Proficient with using scripting language such as Python and data manipulation/analysis libraries such as Scikit-learn and Pandas for analyzing and modeling data.

        • Experienced in using multiple data science methodologies to solve complex business problems.

        • Experienced in handling large data sets using SQL and databases in a business environment.

        • Excellent verbal and written communication.

        • Strong troubleshooting and problem solving skills.

        • Thrive in a fast-paced, innovative environment.

      Preferred Qualifications

        • Master's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field.

        • 2+ years’ experience as a Data Scientist.

        • Fluency in a scripting or computing language (e.g. Python, Scala, C++, Java, etc.)

        • Superior verbal and written communication skills with the ability to effectively advocate technical solutions to scientists, engineering teams and business audiences.

        • Experienced in writing academic-styled papers for presenting both the methodologies used and results for data science projects.

        • Demonstrable track record of dealing well with ambiguity, ability to self-motivate, prioritizing needs, and delivering results in a dynamic environment.

        • Combination of deep technical skills and business savvy to interface with all levels and disciplines within our and our customer’s organizations

      Skills and Abilities

        • + BA/BS in Computer Science, related technical field or equivalent practical experience.

        • At least 3 years of relevant work experienceAbility to write, analyze, and debug SQL queries.

        • Exceptional Problem solving and analytical skills.

        • Fluent in implementing logistic regression, random forest, XGBoost, bayesian and ARIMA in Python/RExperience in User path navigation with Markov Chain, STAN Bayesian analysis for A/B testingFamiliarity with Sentiment Analysis (NLP) and LSTM AI modelsExperience in full AI/ML life-cycle from model development, training, deployment, testing, refining and iterating.

        • Experience in Tableau, Apache SuperSet, Looker or similar BI tools.

        • Knowledge of AWS Redshift, Snowflake or similar databases

      Preferred Locations:


        • #US; #AR;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 

      Join us on this journey to make developers more productive while making the internet safer!
    • This position is remote based.

      As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

      Responsibilities
      • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
      • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
      • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
      • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
      • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
      • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
      Requirements:
      • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
      • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
      • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
      • Ability to use GitLab
      • You share our values and work in accordance with those values.
      Desired Skills:
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an admin or developer
      • Experience with enterprise integration tools
      • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
      • Ability to collect, synthesize, and research complex issues and diverse information.
      • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
      Performance Indicators

      Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

      Learn more about Leadership at GitLab

       

      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
      • Selected candidates receive a short assessment from our Global Recruiters
      • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
      • Successful candidates will subsequently be made an offer via email

      Additional details about our process can be found on our hiring page.

      Compensation

      The compensation for this role can be found here.

      Remote-TAM
      Remote-ATL