Remote security Jobs in February 2020

113 Remote security Jobs in February 2020

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  • Hottest Remote Jobs

    • Maze is a user testing and usability research platform that turns prototypes into actionable insights from real users, bringing confidence to the design process.

      We're official partners with the world's best design companies: InVision, Figma, Sketch, Marvel, and Adobe! More than 20,000 designers and product managers from companies like Salesforce, Microsoft, and IBM are using Maze to power up their user testing process.

      We believe that products should be tested at the design phase, and we empower product teams with data to remove all guesswork from building digital products. We're a fully remote company working from all over the world, backed by some of the world's top VCs. We love traveling, telling great jokes (read: puns with the word "maze" in it), and terrible drawings. Come join us!


      The job

      You will work on all aspects of our current product, which includes: 

      - Our user-research platform, with all the challenges associated with complex data-visualisation & analytics dashboard.

      - Our tester’s hiring platform, where you’ll work with us on building a complete marketplace from scratch.

      - Prototyping tool integrations, or you’ll be able to work directly with the development teams of InVision, Marvel, Adobe, Figma and more.

      - Our automated reporting platform, where you'll work on a comprehensive document for the whole product team to collaborate on.


      As part of the Maze team, here’s what you’ll do:

      - Architect and develop highly scalable web applications

      - Work closely with our designer and engineers to design, build, and ship new features from scratch

      - Evaluate and improve the performance, durability, and security of applications in production

      - Take ownership for your tasks and see features through from start to finish

      - Help teammates improve when reviewing their work and appreciate feedback when they reciprocate


      Requirements:

      - Perfectly fluent in English

      - Javascript & ReactJS expert

      - GraphQL / nodeJS knowledge

      - Functional programming evangelist

      - Able to write maintainable and scalable code

      - Write tests & always improve your work environment

      - Enjoy working remotely


      Bonus points:

      - Interest for UX & UI design

      - Experience doing data-visualisation & canvas

      - Experience with deployment automation tools

      - A good dose of ambition, as well as a great sense of humor


      How to Apply:

      We receive a lot of applications so try to submit something that will grab our attention! It’s important for us to see your understanding of our product so make sure that:

      1) you've done some research on Maze and signed up to try the product;

      2) you include a well-structured and concise message with your application explaining why you find Maze interesting and why you'd be a good fit. Show off a little :).

    • 3 days ago

      Job Opening: Backend Platform Engineer

      We’re looking for someone to join our Platform Engineering team at Ferrum. Are you interested in building services to help hospitals detect and eliminate the millions of medical errors that occur every year? If so, read on.


      About You

      You have experience solving challenges with microservices and scaling systems securely. You are comfortable building robust applications with Go or similar languages, Docker, PostgreSQL, Linux, and more in complex systems. Your significant experience interacting with and developing APIs provides a framework for creating both internal and external facing endpoints. 

      You love efficiency and automation. Your work at Ferrum will have a huge impact on the business. You understand that automation and infrastructure pays dividends. You take pride in creating tools to help the team perform at a high level and scale to new challenges.

      You communicate and document everything. At Ferrum, we are a distributed remote team. A culture of sharing and documentation allows everyone to seamlessly work together. Further, for FDA and other healthcare regulatory approvals our documentation of development, testing, and validation must be airtight. 

      You take ownership of a project from ideation to delivery and maintenance. Your experience provides a framework for you to work independently on multiple initiatives as both the end-to-end owner and as a contributor to features. You take pride in creating services that are easy to debug and maintain.

      You want to make a positive and lasting impact on the world. You understand that technology has the power to improve people’s lives and enrich our society. You see the inequality in your own community and around the world and you look to change it. 


      What You Will Do

      Ferrum is a distributed, fast-growing company so you will be wearing many hats and pitch in on different components and projects across the organization. That said, here are some examples of what you’ll do:

      • Scale up the platform and integrations between machine learning algorithms and the pipeline

      • Design and build the APIs interfacing the data pipeline and machine learning services

      • Building security tools to protect sensitive patient data throughout the data pipeline

      • Optimize bare-metal appliances to meet the high performance needs of the application

      • Provision infrastructure for the secure services coordinating on-premise and cloud-hosted services


      About Ferrum

      Medical errors kill 6 million patients every year and are the third leading cause of death worldwide. Ferrum provides doctors with an automated quality management system and machine learning marketplace that ensures they catch and fix medical errors before they affect patient care. The service does not affect physician workflow, takes less than a day to install, and is delivered via a secure appliance so patient data never leaves the hospital. Ferrum has been deployed at hospitals in multiple countries around the world. We are a highly technical team led by experienced founders who have built, funded, and scaled successful healthcare technology companies previously. 

      Salary: $95,000


      To apply to this position, please send an email to [email protected]

    • Helpscout (Remote)
      3 weeks ago
      As a member of our Ops team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do everyday will reflect the team mission: Ensure uptime and security across all of our applications while developing and supporting tools to enable customer bliss.

      To help us with our mission, we are seeking an experienced Ops Engineer to join our team. You will have a direct impact on Help Scout’s success, while helping more than 10,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.


      Technologies we work with
      • AWS, Linux (Ubuntu/CentOS), Chef, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Jenkins, Docker/Compose, New Relic, Sensu, PagerDuty, Ruby, Go, Python, Java, and PHP.


      About the role
      • You’ll be working on a small team of six (that includes one of our co-founders) and in collaboration with our software developers to build, deploy, secure, manage, and optimize highly-available, fault-tolerant, and horizontally scalable systems in AWS.
      • Ideally, we are looking to add a team member in the North or South American timezones.
      • Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review. 
      • We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. 
      • You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
      • In order to ensure excellent service to our customers, you will be part of our rotating on-call team.


      A note about on-call
      • The 6-week rotation follows this format: 1 week on backup on-call(which rarely sees much action), 1 week of being on-call, followed by a 4 week hiatus from on-call.
      • Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy and well-rested!


      About you
      • You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product. 
      • You became an engineer because you like building systems, tools or products that help people.
      • You write code and scripts that other engineers can easily read and understand and you welcome reviews and feedback from your peers. You are comfortable writing tests and you thoroughly verify your work before you deploy. 
      • You’re a great communicator and have an excellent command of written and spoken English.As a remote company, we rely on clear communication for collaboration and execution. 
      • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
      • You are helpful and empathetic and care about building on our company culture that embraces these qualities.
      • You have a deep understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
      • You are proficient and comfortable in the AWS ecosystem.
      • You are adept at automating service and infrastructure configuration via industry standard tools (E.g. Chef, Terraform).
      • You have experience building continuous deployment and testing tools. (Docker, ECS, EKS, Kubernetes)
      • You design and build systems that work well and fail gracefully.
      • Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
      • You have experience working with MTAs (e.g exim, postfix) and SPAM filtering (e.g. rspamd, SpamAssassin)
      Benefits
      Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

      Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

      Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

      Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

      Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

      Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

      401k with 1% match- via Betterment for Business (currently US only)

      Personal Development stipend - Up to $1,800 per year to improve your craft

      Great tools - Each employee will be provided with a Mac laptop and display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

      Home office stipend - Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

      Complete transparency - Everyone has full access to business metrics and financial information about the company.

      About Us
      Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 10,000 paying customers in 140+ countries.

      Why Help Scout?
      We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

      We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

      We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

      We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

      Our commitment to you
      We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
  • Software Development (64)

    • Maze is a user testing and usability research platform that turns prototypes into actionable insights from real users, bringing confidence to the design process.

      We're official partners with the world's best design companies: InVision, Figma, Sketch, Marvel, and Adobe! More than 20,000 designers and product managers from companies like Salesforce, Microsoft, and IBM are using Maze to power up their user testing process.

      We believe that products should be tested at the design phase, and we empower product teams with data to remove all guesswork from building digital products. We're a fully remote company working from all over the world, backed by some of the world's top VCs. We love traveling, telling great jokes (read: puns with the word "maze" in it), and terrible drawings. Come join us!


      The job

      You will work on all aspects of our current product, which includes: 

      - Our user-research platform, with all the challenges associated with complex data-visualisation & analytics dashboard.

      - Our tester’s hiring platform, where you’ll work with us on building a complete marketplace from scratch.

      - Prototyping tool integrations, or you’ll be able to work directly with the development teams of InVision, Marvel, Adobe, Figma and more.

      - Our automated reporting platform, where you'll work on a comprehensive document for the whole product team to collaborate on.


      As part of the Maze team, here’s what you’ll do:

      - Architect and develop highly scalable web applications

      - Work closely with our designer and engineers to design, build, and ship new features from scratch

      - Evaluate and improve the performance, durability, and security of applications in production

      - Take ownership for your tasks and see features through from start to finish

      - Help teammates improve when reviewing their work and appreciate feedback when they reciprocate


      Requirements:

      - Perfectly fluent in English

      - Javascript & ReactJS expert

      - GraphQL / nodeJS knowledge

      - Functional programming evangelist

      - Able to write maintainable and scalable code

      - Write tests & always improve your work environment

      - Enjoy working remotely


      Bonus points:

      - Interest for UX & UI design

      - Experience doing data-visualisation & canvas

      - Experience with deployment automation tools

      - A good dose of ambition, as well as a great sense of humor


      How to Apply:

      We receive a lot of applications so try to submit something that will grab our attention! It’s important for us to see your understanding of our product so make sure that:

      1) you've done some research on Maze and signed up to try the product;

      2) you include a well-structured and concise message with your application explaining why you find Maze interesting and why you'd be a good fit. Show off a little :).

    • Articulate is looking for a Security Engineer to join our team. 

      We’re makers. We build delightful systems and tools that empower our engineering teams to move quickly, safely, and reliably. Join us in building secure e-learning for millions of learners across Rise.com and Articulate 360.

      We need a special person who thrives in an environment of freedom. You might be our person if you can work largely self-directed from home and have hands-on experience securing cloud platforms.

      Responsibilities:
      • Build and improve on our intrusion detection monitoring to help us get deeper and more actionable threat insight.
      • Improve our security posture across our products, AWS infrastructure, and Kubernetes.
      • Make recommendations on security best practices and be on the lookout for things we should be doing better.
      • Remediate known vulnerabilities using tools like Twistlock, GitHub, and various AWS security services.
      • Work with your team to implement changes for compliance purposes (SOC 2, FedRAMP, ISO 27001).
      • Contribute to building a healthy culture of shared security responsibility across engineering and the larger organization.
      Qualifications:
      • You have a growth mindset and a deep passion for continuous learning. 
      • You’ve built or overseen IDS and/or DLP implementation at a previous job and can make informed recommendations to our team based on our needs.
      • You have a solid understanding of the AWS security tool landscape and have the know-how to use these tools to address security needs.
      • You’re a doer. You’re in your element when writing code or building systems to deal with security concerns.
      • You’re proficient in one or more programming or scripting languages. We use Bash, Ruby, Go, and JavaScript heavily at Articulate. 
      • You’re skilled in the art of troubleshooting systems. You can grasp both the problem at hand and the historical context of it. You also make smart decisions about how to move forward on a problem and make the system better and more reliable for your team. 
      About Articulate

      Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 98,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 800,000+ members is the largest, fastest-growing community in the industry.
       
      We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.
       
      We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

    • NS8 is a fraud prevention hub with industry-leading time to value that empowers eCommerce merchants to reduce their total cost of fraud through data orchestration and early-stage detection tools that filter out malicious activity before it starts.

      Why Join Us?

      • We're blowing up and need talented engineers and leaders to keep up with our explosive business growth.

      • We've got funding and our revenue is killing it too. Our numbers are outperforming the projections in our last pitch deck - and we all know how lofty those can be.

      • Our CEO is a developer of over 20 years and has additional founder and CEO experience with fast paced startups, so he gets the engineering side and the business under commits so development can over deliver.

      • Our CTO has decades of technical expertise, running large development organizations with resources in every corner of the globe, deploying products that generate hundreds of millions of dollars annually across diverse and highly regulated markets.

      • Our CSA has over 20 years development experience with both Fortune 20 companies and founding many startups in the platform space, including several large exits.

      Our Engineers:

      • Excel in a flat hierarchy and spend almost 100% of their time writing code.

      • Love working in our agile, continuous integration and deployment environment.

      • Conceive, design, develop, deploy and operate the code they write.

      • Deploy maintainable, instrumented, predictable and reliable distributed systems on a steady cadence.

      • Write tooling for automation, diagnostics, debugging.

      • Participate in on-call rotation for their services.

      • Build with a security mindset and are up to date on industry best practices.

      • Design from the start with multi-tenancy and high availability as requirements.

      • Have developed their remote engineering muscles and are highly engaged via Slack.

      Our Stack:

      • TypeScript, React, Node.js

      • AWS technologies

      • Kubernetes

        • Concourse + Helm3 for CI/CD

        • Prometheus

        • Grafana

      • Kafka

      • ProtoBuf3

      • Mongo

      • MySQL

      Your Role:

      The Director of Cloud Infrastructure is an experienced infrastructure technologist and leader who is passionate about DevOps: leading, mentoring, and scaling teams responsible for NS8’s software development delivery pipeline, cloud infrastructure, and production services.

      Responsibilities:

      • As Director of Cloud Infrastructure, you will collaborate with the CTO, Chief Architect and entire Engineering organization to roll out and maintain DevOps best practices to enable rapid software development through a robust and secure infrastructure.

      • Manage a plan for how to move towards best practice, and communicate progress to relevant stakeholders

      • The Director of Cloud Infrastructure is responsible for NS8’s development, test, and production infrastructures.

      • Support the engineering teams with infrastructure and tools to automatically build, deploy and run applications maximizing the use of automation and observability

      • The ideal candidate will have considerable knowledge of cloud computing and AWS with experience building environments that meet high availability, scalability, and reliability criteria.

      • Experience with continuous integration, continuous delivery and continuous deployment.

      • Experience with container architecture and container orchestration tools (Kubernetes)

      • Experience managing and maintaining Kafka

      • Experience deploying, managing and monitoring production services, as well as the supporting infrastructure such as CI/CD pipelines and container orchestration (Concourse, Istio)

      • Responsible for configuration, management and orchestrating response using alerting tools such as New Relic, Honeycomb and PagerDuty. Streamline incident management and escalation process to provide 24/7 support for production services

      • Managing technical people and engineering leads, including performance management, career management, and conflict resolution

      • An ability to build teams while keeping engineers and leads engaged

      Qualifications:

      • Bachelor’s or Master’s degree in Computer Science or similar.

      • 5+ years developing software in a professional environment

      • 5+ year in DevOps

      Our Benefits:

      • Work from home or on-site in Las Vegas

      • Competitive salaries

      • Equity

      • Medical

      • Dental

      • Vision

      • FSA

      • Fully stocked kitchen for on-site employees

      Our Culture:


      • Vibrant is an understatement, company events are always first class and exciting – axe-throwing, luchador wrestling, fancy dinners, charity events, game shows.

      • Value diversity, transparency, and encourage everyone to be their authentic self.

      • Supportive, learning culture; where engineers are encouraged to present Lunch and Learns on any topics they are passionate about.



      Physical Demands:


      While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. - The employee is occasionally required to move around the office.



      NS8 Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    • Yesterday

      Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!

      What you will be doing

      We are looking for a motivated and professional DevOps Engineer to help us maintain the best performing hosting architecture on the market.

      You will be instrumental in making sure our architecture is always on the bleeding edge of technology remaining stable and high performing at all times. This involves:

      • Optimizing server provisioning
      • Fine tuning our servers on a system level and on application (WordPress) level
      • Ensuring high scalability as the number of created VMs increases on our network
      • Overseeing and ensuring smooth running and completion of server-wide updates
      • Ensuring optimal software communication between our server architecture and our hosting platform (MyKinsta)
      • Acting as an escalation point for our SysOps team if a bug or issue proves to be particularly difficult
      • Creating tools to prevent or mitigate instances of high load, ensure security and stability throughout the system

      Requirements

      • 4-year undergraduate / Bachelor's degree in computer engineering or computer science
      • 5 years of experience working with Ubuntu
      • 3 years of experience writing Bash, Python and Ansible scripts
      • 3 years of experience with the standard WordPress stack (PHP, MySQL, WordPress)
      • Experience with WP-CLI
      • Experience with Nginx
      • LUA scripting knowledge
      • Excellent general understanding of Linux, cloud networking and server management
      • Deep knowledge of Google Cloud based server architecture
      • Strong experience automating against firewalls and network infrastructure (iptables)
      • Experience working with ELK stack
      • Technical awareness and ability to quickly understand new technologies


      Bonus Skills

      • Deep knowledge of LXC
      • Experience working with ZFS
      • Database query optimization
      • Having worked in JIRA
      • Good understanding of APIs and web service

      Benefits

      • We offer a relaxed working environment where everyone can work in peace
      • We do not have any investors and we do not work directly with clients. This means we rarely have any deadlines and have the luxury of thinking features through and implementing them correctly instead of quickly
      • Everyone has a voice in the development process
      • We have an amazing design (UI and UX) team so development receives fully researched and designed tasks
      • We work with only the newest and best technology

      If you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

    • This Product Designer or Senior Product Designer position for our Compliance group is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than doubled the size of the Product Design team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

      As a Product Designer at GitLab, you will be embedded in our Compliance group. It’s a complex area where you’ll be tasked with improving the controls we provide to support our customers to help them manage their compliance posture within GitLab. You'll be designing new features and experiences to improve the quality of life for customers who operate within regulated environments.

      What you can expect in a Product Designer, Compliance role at GitLab:
      • You’ll be tasked with bettering our product for users who rely on our compliance features. The work you’ll do will enable greater adoption of our product within the enterprise space and impact users across a range of industries, from healthcare to manufacturing.
      • You’ll collaborate with a Product Manager to define the priorities, roadmap, and overall strategy for the future of Compliance within our product.
      • You'll work alongside Product Managers and UX Researchers to understand the needs of our users to shape how compliance features underpin the work within regulated industries.
      • You’ll come together with our Technical Writers to better our compliance documentation and in-product content.
      • You’ll collaborate with cross-functional partners to uncover and understand the complexities and limitations of our current compliance tools, advocating for the end-user in all areas, including documentation, ease of use, and visualization of key messaging.
      • You’ll utilize wireframes, prototypes, user flows, mockups, high-fidelity visual designs, or any other artifacts you believe are necessary to convey your design thinking and ideas.
      • You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
      • You’ll undertake usability testing to validate your thinking, collaborate with our UX Researchers on generative research, and you’ll share findings with the wider team in our research repo, ensuring recommendations are communicated effectively across our organization.
      • You’ll contribute compliance patterns to our Design System, alongside the rest of the UX department, and the GitLab community as a whole.
      Projects you might work on in our Compliance group:

      You’ll spend your time at GitLab collaborating with a cross-functional team. You may work on features that bring compliance checks into merge requests, a dashboard to give users insight into their overall compliance controls, or even build features that enable code to be audited, traceable, and reported on. To be successful, you’ll consider many edge cases while understanding the needs of a wide range of personas across a breadth of industries. Outside of work on our compliance tools, you’ll also contribute to our Pajamas design system and design culture here at GitLab.

      You should apply if:
      • You’ve got experience designing developer tooling, enterprise software, or complex web applications that are built for technical users.
      • You’ve got some experience designing compliance experiences, or knowledge of the compliance industry.
      • You’ve got experience working on product strategy and product design for a complex enterprise application or SaaS tool.
      • You enjoy getting involved in research and usability testing, and you continually look to improve your user research abilities.
      • You want to design for a complex product with technical users who have continually evolving needs.
      • You’ve got experience applying your product design skills across user research, UX strategy, wireframing, prototyping, product strategy, and visual design, within a complex domain.
      • The idea of playing a key part in the evolution of our Pajamas Design System is truly exciting to you.
      • You understand frontend code or the limitations of frontend technology. You can demonstrate this through your hands-on coding skills with HTML/CSS/JS, your knowledge of Git, or by showing us you have a deep understanding of the needs of engineers you’ve worked with previously.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 60 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this Product Designer position typically follows five stages. The details of this process, the expectations for Product Designers and Senior Product Designers, and the compensation for this role can be found in our job family page.

    • 3 days ago
      Job Description

      About Pluralsight Flow, powered by GitPrime 

      GitPrime is now a Pluralsight company, an entire functional department of our new parent company. We are pioneering data-driven engineering. We report on the work patterns and the people-side of software development so engineering leaders can advocate for resources and demonstrate that they're driving business value based on objective data. We have strong product-market fit with hundreds of happy customers and we are growing rapidly.  

      Working at Pluralsight 

      Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology learning platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.  

      At Pluralsight, we believe everyone should have the opportunity to create progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do everyday, we empower the people who power our world.  

      And we don’t let fear, egos or drama distract us from our mission. We’re adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission, we are one.  

      The Opportunity  

      As a DevOps Engineer at Pluralsight, you will partner with the DevOps Manager to curate Developer self-service tools and systems to empower our continuous deployment environment. You will keep Pluralsight’s finger on the pulse of the DevOps community by continually researching, testing, and developing solutions to better enable our Software Engineers through automation and self-service. As an embedded member of remote development teams, you will be the subject matter expert on how and when to utilize the tools built and deployed by DevOps, as well as an influential partner in delivering incredible end user experiences.Pluralsight is a leader in the tech education space, and as such, our engineers are a driving force in developing and promoting industry best practices while continually synthesizing new ideas. You will help set the bar for DevOps teams across the industry while building a product that creates the innovators of tomorrow through technical education.

      Who you are: 

      • You are an experienced DevOps professional that enjoys being in the middle of the development lifecycle
      • You love exploring new technologies and keeping your own technical skills sharp while exhibiting responsibility and caution
      • You have a passion for innovation, learning, and excellence
      • You elevate the technical abilities of those around you
      • You are an amazing communicator and effective influencer within the remote teams you are on
      • You have a track record of being analytical, methodical, and quality-driven

      What you’ll own: 

      As a DevOps Engineer with a knack for automation, troubleshooting, and problem-solving, you will be responsible for monitoring our environments, servers, and applications for health, performance, and security. You will work with our talented team of Software Engineers to decide how to best create meaningful outcomes for our end users.

      Infrastructure:

      • Develop a flexible infrastructure to promote Developer self-service, while promoting continuity across our overall environment.
      • Development of tools and systems to support Developer self-service
      • Continuous environment monitoring for application health, performance, and security
      • Maintaining a pulse on emerging technologies and discovering hidden opportunities in our environment
      • Use technical expertise and experience to evaluate industry technologies and assess practice relevance
      • Collaborate with Software Developers to research and address technical needs and to roadmap and develop new solutions
      • Maintain and improve standards of Operational Excellence
      • Ensure redundancy and resilience of infrastructure and services
      • Reliability and Performance
      • Championing of continual improvement in the areas of reliability and performance
      • Help design and implement secure environments and servers
      • Forecast and assess reliability risks
      • Ensure all infrastructure is configuration managed
      • Development Support
      • Support DevOps Manager
      • Collaborate with the Ops and DevOps teams, as well as Security, IT, and Software Engineers

      Experience you’ll need: 

      • A successful candidate will be well experienced in key areas such as AWS, Saltstack, and Terraform (or similar)
      • Experience with Kubernetes and containerization to be able to support existing teams
      • Ability to quickly analyze and comprehend new or unfamiliar technologies or ideas
      • Track record of progressive DevOps engineering experience including the following:
      • Strong systems administration skills in both Linux
      • Experience in automation and the development of automation tools
      • Strong background in continuous integration and deployment methodologies/pipelines
      • Strong administration of HAproxy, RabbitMQ, Redis
      • Strong knowledge of network security and performance
      • Knowledge of compliance frameworks (PCI, SOX, SOC 2, ISO 27001)
      • Powershell, Bash, and Python scripting
      • Database administration background in Postgres or similar
      • Experience with Kafka a plus
      • Strong understanding of DevOps mentality and tools

      Technologies and tools you’ll use and interact with here:

      • Linux - Ubuntu LTS, RHEL, CentOS 7, Fedora Core
      • Tools - Github, New Relic, TeamCity, Octopus Deploy, Saltstack, OpsGenie, ELK, Terraform
      • Services - Haproxy, Nginx, IIS, RabbitMQ, Kafka, Zookeeper
      • AWS - EC2, RDS, ECS, VPC, Route53, ELB, ALB, Lambda, Elasticache, Cloudfront, Service Catalog, Cloudwatch, CloudFormation, IAM, Certificate Manager, Directory Service, WAF & Shield, SQS, SNS
      • Data Stores - Cassandra, Postgres, MySQL, MSSQL, Redis, BigQuery, Hadoop, Elasticsearch
      • Other - Cloudflare, Salesforce.comwpengine.com, Zuora, Adobe AEM, Adobe Search and Promote
      • Languages in use here that you may help support: Python, Node.js, Ruby, Java
      Qualifications

      Additional Information

      Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    • Overview:

      Work with one of GrammaTech's Research team on advanced software development in a large Common Lisp codebase. Build new components and extend existing tooling to meet project needs. Implement both exploratory research prototypes and high-quality library components and products. Significant experience contributing to large projects, developing software, focus on Common Lisp.

      LOCATION: Ithaca, NY or Remote, USA Only

      Responsibilities:

      • Develop applications software from requirements

      • Use of various commercially available tools and SDLC approaches

      • Effectively communicate up to Project Leaders and across all peers

      Qualifications:

      Required

      • BS in Computer Science or equivalent
      • 5+ years post-degree experience working in structured systems and/or software development teams, Common Lisp
      • Experience working development activities on large code bases (>10 KLOC) as well as developing software from scratch
      • Familiar with common software architectures, design patterns, and software development life cycle practices

      Preferred

      • Binary Analysis, Source Code Analysis
      • Compiler design, compiler front-end integration, parsers
      • Static and/or Dynamic Analysis
      • Reverse-engineering
      • Malware-analysis techniques
      • Knowledge of machine code, especially ARM, x86 or x86-64
      • Dynamic analysis, program instrumentation, and profiling
      • System-administration experience, especially related to security
    • As a Senior Security Engineer on the SRE Team at Skillshare, you’ll play a key role in helping us continuously improve our security programs to ensure the best experience for our users through the safety of our technology and data. 

      This role spans strategic work of putting in place forward-looking initiatives as well as responding to external threats on an ongoing basis, which means the opportunity for impact across the board.  We’re scaling quickly and are excited to bring someone onboard who can help us proactively tackle challenges – both in the day-to-day operations and anticipated future ones. 

      You’ll collaborate with the other members of the SRE team as well as the product development teams to plan and implement various security initiatives. We’ll look to your strategic expertise, reliable execution, and sound judgment to improve and maintain our security infrastructure, along with creating and improving processes for maintaining a secure product and environment.

      You’ll be joining a team that’s passionate about technology, and helping pave the way for building products together that we’re proud of. We’re excited to meet you.

      What you'll do:

        • Improve, monitor and maintain our information security.

        • Execute security initiatives related to infrastructure, product, and data.

        • Make strategic recommendations and improvements to our security.

        • Work with application developers to improve the security of various product features.

        • Proactively prep and train developers and raise the security awareness of everyone in the organization.

        • Quickly and proactively respond to incoming security threats.

        • Continually assess, address and report on the levels of threat and preparedness.

      Why we're excited about you:

        • 7+ years of experience building, supporting and securing cloud-based web infrastructure with AWS.

        • Knowledge of best security practices for building web applications.

        • Experience with security monitoring tools.

        • Experience in compliance with industry standards such as PCI, OWASP, NIST, GDPR etc.

        • Experience with Single Sign-on (SSO) for internal systems.

        • Understanding of and ability to deal with and prevent typical security threats and risks.

        • Deep understanding of web application infrastructure.

        • Working knowledge of software engineering.

        • Strong communication skills – you’re a natural collaborator and can report out to stakeholders of all levels.

        • Tech stack knowledge: Docker (Kubernetes experience is a plus), Linux, DataDog, AWS security products, MySQL.

      Why you're excited about us:

        • Impact: you’ll play a key role in shaping the direction of a comprehensive security approach long-term.

        • Growth: Our team is small, so you’ll have room to wear a lot of hats and take on more responsibility over time. 

        • Our mission: We are building a learning ecosystem for the new economy and changing millions of lives for the better.

        • Our team: We have a passionate, smart team that is a lot of fun to work with.

        • Your life: We take pride in our flexibility. Working remotely is part of how we need to work these days. You’re a professional, and we trust you to do what you need to do.
    • 3 days ago

      Job Opening: Backend Platform Engineer

      We’re looking for someone to join our Platform Engineering team at Ferrum. Are you interested in building services to help hospitals detect and eliminate the millions of medical errors that occur every year? If so, read on.


      About You

      You have experience solving challenges with microservices and scaling systems securely. You are comfortable building robust applications with Go or similar languages, Docker, PostgreSQL, Linux, and more in complex systems. Your significant experience interacting with and developing APIs provides a framework for creating both internal and external facing endpoints. 

      You love efficiency and automation. Your work at Ferrum will have a huge impact on the business. You understand that automation and infrastructure pays dividends. You take pride in creating tools to help the team perform at a high level and scale to new challenges.

      You communicate and document everything. At Ferrum, we are a distributed remote team. A culture of sharing and documentation allows everyone to seamlessly work together. Further, for FDA and other healthcare regulatory approvals our documentation of development, testing, and validation must be airtight. 

      You take ownership of a project from ideation to delivery and maintenance. Your experience provides a framework for you to work independently on multiple initiatives as both the end-to-end owner and as a contributor to features. You take pride in creating services that are easy to debug and maintain.

      You want to make a positive and lasting impact on the world. You understand that technology has the power to improve people’s lives and enrich our society. You see the inequality in your own community and around the world and you look to change it. 


      What You Will Do

      Ferrum is a distributed, fast-growing company so you will be wearing many hats and pitch in on different components and projects across the organization. That said, here are some examples of what you’ll do:

      • Scale up the platform and integrations between machine learning algorithms and the pipeline

      • Design and build the APIs interfacing the data pipeline and machine learning services

      • Building security tools to protect sensitive patient data throughout the data pipeline

      • Optimize bare-metal appliances to meet the high performance needs of the application

      • Provision infrastructure for the secure services coordinating on-premise and cloud-hosted services


      About Ferrum

      Medical errors kill 6 million patients every year and are the third leading cause of death worldwide. Ferrum provides doctors with an automated quality management system and machine learning marketplace that ensures they catch and fix medical errors before they affect patient care. The service does not affect physician workflow, takes less than a day to install, and is delivered via a secure appliance so patient data never leaves the hospital. Ferrum has been deployed at hospitals in multiple countries around the world. We are a highly technical team led by experienced founders who have built, funded, and scaled successful healthcare technology companies previously. 

      Salary: $95,000


      To apply to this position, please send an email to [email protected]

    • Description
      As a well rounded systems reliability engineer with a diverse set of skills, this makes you one of the very best people to troubleshoot, monitor the platform, and be on top of releases. You should definitely be the type that appreciates diversity in your day, and challenges outside of your comfort level! A typical day might include these types of activities:

      - Taking charge of the build process and pipelines across the platform.
      - Being keenly aware of systems architecture and automatically adding in redundancy and backup for new systems and software.
      - Assist in troubleshooting a complex customer issues across network devices, server hardware, virtual machines, in-house software and open source software. Not only can you run tcpdump with filters on the command line, but you can read it there also.
      - Adding additional monitoring and alerting on all systems across the platform that will help you identify one of those annoying intermittent issues you have seen in the logs.


      Skills & Requirements
      The right candidates will probably have a CS degree, solid scripting and automation skills, great troubleshooting skills across the OS and network, a good grasp on security concepts, experience with routing platforms and protocols, and enjoy working collaboratively.

      Specific requirements include:

      - Experience in automating tasks through scripting. You should be very well versed with Python, and probably a few other languages. We will ask for script samples.
      - High degree of drive to improve and automate your environment with minimal guidance
      - Be able to solve for immediate, and plan to accommodate for future problems
      - Experience with Ansible, Salt, Chef, Puppet, Terraform, or CFEngine. Experience with Ansible and Terraform preferred.
      - Experience with build pipelines, integration testing and Jenkins.
      - Experience administering a wide variety of *nix platforms, including multiple Linux variants.
      - Solid understanding of Layer 2 and Layer 3 protocols including IPv4/6, 802.1Q, BGP, MPLS, etc., and understanding a multitude of different network architectures.
      - Experience with Google Compute, AWS, or other cloud based compute and database services.
      - Understand the importance and implementation of backup and redundancy across many layers of databases, systems, and network configurations.

      Some knowledge that would be a huge plus:

      - Familiarity administering/troubleshooting Juniper/Cisco/Arista platforms.
      - Experience with extremely large scale network management and monitoring.
      - Experience with Postgresql, TimescaleDB, ElasticSearch

    • 5 days ago

      Security Architect Job Responsibilities and Duties


      Syncro is a small team crafting applications helping small business be more successful. Our software does job tracking, marketing, invoicing, integrates tons of online tools -- and is awesome.

      We're building a company that has fun inventing. We go fast, and our customers love us. Thousands of repair shops and IT Professionals all over the world rely on our platform for their entire business operations.

      We are different - we really do care, the founders are writing this ad and holding interviews.

      We are building a powerful Remote Machine Management (RMM) platform and this space demands the utmost in security. This is where you come in! As a lead in the security team you’d be relied upon to coordinate vulnerability assessments, field incoming reports from bug bounty programs, assist real-time in active attack scenarios, help marry business requirements with state of the art security systems, and more.

      WHAT YOU'LL BE DOING:

      • Perform penetration testing on new and existing application architecture

      • Gather requirements and current standards to overview technology and make recommendations

      • Plan architecture changes and help guide new innovative security programs

      • Keep up-to-date on the latest security standards

      • Document security procedures for hosted environments, remote workers, internal tools, and the production platform.

      • Estimate cost and budget for security updates

      • Oversee technical implementations during security or other IT updates

      • Mitigate damages during a cyber attack and respond to threats quickly

      • Coordinate outside security vendors for vulnerability assessments, audits etc

      HIGHLIGHTS:

      • A salaried position designed to grow with the company(seriously, try us).

      • We want this to be your dream job - but we need your help(tell us how).

      • We will advance your career like nobody else-- stay with us for the long haul and we'll keep you challenged, learning, passionate, and growing.

      • We are currently a dispersed team working from home.

      • We offer comprehensive health, vision, and dental coverage and a 401(k).

      WHAT WE'RE LOOKING FOR:

      • A few years of professional experience working on application security and network security.

      • Ruby on Rails or web development experience is a major plus.

      • No specific education necessary.(really.)

      • Excellent communication skills - verbal, written and electronic.

      • You care-- which means sometimes putting yourself out there for a customer experiencing pain.

      • Ability to multi-task in a fast paced environment.

      • You're kind and wily(in a good way).

      • Bonus: Experience with HIPAA compliance or other similar experience.

      HOW TO GET HIRED BY US:

      Just demonstrate that you are an individual, you have a personality, you enjoy life, and you enjoy good work. And please include a resume. If you have a cover letter that can highlight something you know about our product, the space, and security trends in this space, that would be fun to read!

      Syncro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.

      Pay: DOE. Let's Talk.
    • This Software Engineer in Test position for our Secure team is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      Right now, we’re in a period of growth, we’ve more than doubled the size of the Quality department through 2019, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

      As a Software Engineer in Test at GitLab, you will be embedded in our Secure stage group. You’ll be responsible for baking in a culture of quality across the categories found within our Secure team, expanding on our existing test automation frameworks and test coverage across a range of configurations, and leading our test automation efforts on new features within our Secure categories as part of a dedicated cross-functional team.

      What you can expect in a Software Engineering in Test, Secure role at GitLab:
      • As part of our Secure team you’ll work on test automation issues related to the Quality department, the Secure stage group, and the entire GitLab product. The work you’ll do will be transparent and open to the GitLab community.
      • You’ll develop new tests and tools for our GitLab.com frontend, backend APIs and services, and low-level systems like geo-replication, CI/CD, and load balancing.
      • You’ll identify and drive the adoption of best practices in code health, testing, testability, and maintainability.
      • You’ll work with engineers to define and implement mechanisms to inject testing earlier into the software development process.
      • You’ll configure automated tests to execute reliably and efficiently in our CI/CD environments.
      • You’ll work 1:1 with a Product Manager, and with the wider product and development teams to understand how new features should be tested and to contribute to automated tests for these new features.
      • You’ll work in an environment where we aim to have a 1:10 ratio of Software Engineer in Test to Engineers.
      • As an SET, you'll have the opportunity to become and expert in security testing-related techniques and concerns.
      Projects you might work on in our Secure stage group:

      You’ll spend your time collaborating with a cross-functional team who are embedded in our Secure stage group. You could work on projects where you’ll be tasked with moving our security products from their own standalone QA process to the GitLab QA review application, growing our test coverage across our security products, and implementing security testing processes.

      You should apply if:
      • You’ve got at least a few years of experience developing in Ruby or working on a Ruby on Rails application.
      • You’ve got some experience with security testing or an interest in the security field. To demonstrate this, you could be familiar with SQL injections, cross-site scripting, or URL manipulation. Alternatively, you may have been involved in OWASP or security hacking sessions. This list is by no means exhaustative, it's here to give you an insight into the type of securty-testing experience we can look for.
      • You’ve got a working knowledge of Docker.
      • You’ve worked with industry-standard CI tools like GitLab CI, Jenkins, Bamboo, or Circle CI for example.
      • You’re comfortable with Selenium-based test automation tools like Capybara.
      • You’ve got experience with Git and its command line.
      • You’re interested in growing your knowledge and skills in Test Environment Provisioning and Configuring (Terraform, Ansible, Kubernetes, GCP / AWS).
      • You know about clean code and the test pyramid, and champion these concepts.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

      We're aware the confidence gap exists so we want to encourage you to apply even if you do not match all of the requirements exactly. The above list is intended to show the kinds of experience and qualities we're looking for. It is not a complete list of pre-required skills.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this Software Engineer in Test position typically follows six stages. The details of this process and the compensation for this role can be found at the bottom of our job family page.

      Remote-EMEA
    • Do you want to be part of a team that helps over one million designers create amazing products every day? We're looking for a full-time Site Reliability Engineer to join us at Sketch.

      We are building a cloud platform that helps teams to collaborate on Sketch designs in every possible, efficient, and beautiful way.
      Your mission will be to shape this cloud infrastructure defining and building every piece, from development environments to metrics processing and observability, including security policies, network design, deployment strategies, high availability, etc...

      Our stack is currently based on a mix of serverless and traditional server applications. You will propose new projects to make sure this platform has the best technology for our product goals and our team. You are proactive and have a "get the job done" attitude. You are also not afraid of getting deeper and deeper in order to debug a problem, especially in production.

      There are always many things to do at Sketch. You need to be an organized and communicative person. You are used to prioritizing Infrastructure tasks and projects and you like to back your decisions and proposals with arguments. As a part of a team with very skilled people being an excellent team player is essential.

      As a remote organization
      There are three keys to us. It requires excellent communication skills as well as good written and spoken English. You need to be self-motivated and be comfortable working in a remote position. And also it requires high-quality documentation. You to have an eye for detail, in general, and especially for the documentation.

      We believe in
      Automated, simple, and quality tested infrastructures. It's essential that you have experience developing infrastructures as code and you enjoy coding. You are very critic with your own job and you always try to find the cleanest way to do it. You understand well the right balance between adopting new technology, current stability, maintainability, and simplicity. Like us, you also believe that speed and reliability are two of the most important web platforms features. You like to design and build processes and platforms that run flawlessly and fast.

      The ideal candidate
      • Has experience with different stacks (mainly Linux based), technologies and production models and has participated actively on the build of important pieces of a cloud platform.
      • We would like to know as much about you as possible. Contact us and tell us about your experience and your motivations for this job and send us any link of something that represents you or your experience.
      Even if you feel you are not 100% exactly the person described, we would still love to hear from you. We value anything that makes you different from the description.
      Even if you're not able to tick all of these boxes, we would still love to hear from you.
    • About Us

      Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

      We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

      Role Overview

      In this exciting role, you will work on the next generation of Securework's security products. You’ll join a very seasoned team of Software Engineers and Data Scientists, and collaborate with stakeholders across security and technology groups to drive innovation.  Your focus will be on DevOps functions within a Kubernetes environment including continuous delivery, monitoring and security across a diverse set of environments from development through to production.

      The ideal candidate will possess strong technical knowledge and software development background with an emphasis on Kubernetes, continuous integration and continuous delivery (CI/CD), designing and developing software leveraging Public Cloud platforms (e.g. AWS, GCP, Azure).  This position also requires experience in designing, developing and reviewing security and technology architectures, and the ability to identify and drive issues to closure. This individual must be a consensus builder, a team player, and work well within an open security posture environment. Red team experience and mentality a definite plus.

      To learn more about one of our newly launched products that you will secure and develop, explore here

      Core Responsibilities Include

      • Delivering production code at a regular cadence using Agile techniques, tools and methodologies.

      • Building automation tools and components to enhance the installation and provisioning of cloud-based applications in AWS, Azure, or similar cloud providers.

      • Collaborating with Software Architects, Software Engineers, and Data Scientists and ensuring products and services are pushed into production in a secure fashion.

      • Automating the deployment of products and services and actively monitoring to ensure uptime and effective performance of applications and platforms.

      • Acting as an escalation point to address issues with outages and operations and actively forecasts to proactively address issues and minimize downtime.

      Required Skills and Experience

      • 8+ years of software development experience with emphasis on DevOps responsibilities.

      • 2+ years of Kubernetes experience focused on DevOps.

      • A deep understanding of CI/CD tools, processes and a strong desire to help teams release frequently to production with a focus on creating reliable high quality results.

      • Strong development experience with languages such as Python and Go.

      • Strong background integrating continuous delivery (CD) tools, such as Spinnaker, GitLab or Argo, with Kubernetes.

      • Experience integrating CI/CD feedback with code review systems like GitLab and group chat software such as Slack or Mattermost.

      • Experience integrating monitoring and alerting capabilities using software such as Grafana, StatsD, Prometheus, DataDog, etc.

      • Experience working or developing autoscaling tools (ex. Vertical Pod Autoscaler, Cluster Autoscaler and/or the Horizontal Pod Autoscaler).

      • Expertise with Amazon AWS, Google Cloud Platform and other common public cloud providers.

      • Ability to tackle problems both at the large scale and the small scale, with constant focus on optimization, high availability, and security as it relates to the CI/CD process.

      • A drive to continually learn new technologies, tools, and methodologies, including those out of your comfort zone.

      • Strong attention to detail, excellent analytical capabilities and a passion for building robust platforms for accelerating delivery to production.

      • BS in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.

      Preferred Skills and Experience

      • Experience with Gitlab.

      • Past experience with infrastructure tools such as Terraform, Packer, Ansible and Vault.

      • Experience writing Kubernetes operators is a plus.

      • Experience solving problems in a live production environment.

      • Experience working with and managing multiple Kubernetes clusters, preferably with federation.

      • Certified Kubernetes Administrator (CKA) a plus.

      • Prior experience working at a startup or in an entrepreneurial environment.

      Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

    • Percona (Americas)
      1 week ago
      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      About Percona

      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

      You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.


      Core Skills and Expectations
      • Experience administering MySQL server including;
      • aspects of installation and configuration.
      • basic performance tuning, query optimization & index tuning.
      • knowledge of MySQL backup solutions.
      • basic knowledge of HA solutions.
      • understanding of monitoring requirements.
      • Demonstrable experience of administering Linux based systems.
      • Ability to use scripting language for automation.
      • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
      • Ability to participate in the on-call rotation for operational issue escalation.
      • Polite, friendly and professional; this position requires significant customer interaction and teamwork.
      • Excellent and strong written and spoken English.

      Desired Skills
      • CS degree or equivalent.
      • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
      • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator.
      • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
      • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools.
      • Experience of configuration management solutions such as Ansible, Puppet or Chef.
      • Experience with tools from the Percona Toolkit suite.
      • MySQL DBA, MySQL Professional Certifications.


      Regular Work Schedule
      • Team has an on call schedule as well.
      • Remote work from home specifically in the AMER region.

      Applications from all locations are encouraged and will be considered, subject to security & compliance requirements of Managed Services customers.   

      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      Percona HQ is located in the Raleigh-Durham Area of NC, USA but this specific location isn't required for this opening. We are ideally seeking individuals that can work around European time zones.

      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • Do you love building products from a "behind the scenes" perspective? We're looking to expand our team with a full-time Backend Developer.

      As a backend developer, you'll have the ability to work on large-scale systems that impacts people's day-to-day work.
      Your job will be mainly focused on designing, implementing, and maintaining APIs. To us developing new features and debugging and fixing bugs are equally important, so every developer in our team participates in both types of jobs. You will work closely with frontend and Mac developers to guarantee maximum alignment for our products and smooth engineering processes.

      Our backend is mostly built on Elixir, although we have some bits in NodeJS and Go. Our Elixir API implements GraphQL and we use MariaDB as our primary data store. Our backend also integrates with other minor services like Redis or SQS.

      It's essential that you have broad experience developing with Elixir or other languages that may be considered similar to it like Ruby, Clojure, etc..

      We don't expect you to have experience with all the technologies in our stack, but you are, definitely, not afraid of them. You are an experienced software engineer, and you have been part of medium/large web development teams. You care much for the details regarding security, code quality, scalability, performance, and simplicity. Above all, you seek operational excellence and push to apply the best engineering practices possible. Not everything that you or your team do can be perfect, but, at least, you make sure that you always know the trade-offs.

      We back our decisions with arguments. You don't care for hype and always try to find the best solution and technology for the job and its context.

      We value every year of experience in your field, but experience isn't the be-all and end-all. The ideal candidate has the passion and knowledge to build high-quality software. We'd love for you to learn from us, just like we'd love to be able to learn from you.

      Our team works remotely and communicates mostly using text, so you need to have excellent communication skills and written English, be self-motivated, and comfortable working in a remote position.

      Essentials
      • Passionate about the web, product design, and problem-solving.
      • Able to work as part of a close-knit team. Together with your colleagues, you will code, review Pull Requests, deploy to production, etc.. Also, as part of a distributed team, you believe in maintaining detailed documentation.
      • Ability to write and maintain high-quality and well-tested code.
      • At minimum 4 hours of overlap with European/African timezones.
      • Experience with building web APIs.
      • We expect you to be able to start coding in Elixir since the beginning, so, at least, you must be already familiarized with the language, debugging tools, and good practices.
      • Experience with SQL and ORMs. We expect from you to debug queries, suggest database optimizations and work with data migrations in the most optimum way.
      • Knowledge of GraphQL. You understand, at least, its pros and cons depending on the context.

      Bonus points
      • Experience or history of working as part of a large remote team or organization.
      • Experience in creating or contributing to open source projects.
      • Experience, not only building Elixir services but also working with BEAM regarding error-debugging and optimizations proposals.
      • Experience in working with Amazon Web Services.
      • Experience integrating web applications with external payment systems.
      Even if you're not able to tick all of these boxes, we would still love to hear from you.
    • SemanticBits (US only)
      1 week ago
      SemanticBits is a leading company specializing in the design and development of digital health services, and the work we do is just as unique as the culture we’ve created. We develop cutting-edge solutions to complex problems for commercial, academic, and government organizations. The systems we develop are used in finding cures for deadly diseases, improving the quality of healthcare delivered to millions of people, and revolutionizing the healthcare industry on a nationwide scale. There is a meaningful connection between our work and the real people who benefit from it; and, as such, we create an environment in which new ideas and innovative strategies are encouraged. We are an established company with the mindset of a startup and we feel confident that we offer an employment experience unlike any other and that we set our employees up for professional success every day.

      SemanticBits is seeking a DevOps Engineer to support the automation and deployment needs of a range of projects. You will work hand-in-hand with development teams to implement automation solutions using technologies like Amazon Web Services (AWS), CloudFormation, Ansible, Terraform, Elastic Compute Cloud, and Jenkins to automatically build, test, integrate, and deploy applications in the healthcare and life sciences domains. You will leverage the full power of the cloud to configure highly resilient and scalable applications that can handle hundreds of thousands of users. This is a remote position.


      Requirements
      • Candidate must reside in the United States
      • Solid hands-on working experience with configuring and maintaining resources on AWS
      • Experience with the majority of EC2, ELB, CloudFormation, S3, Glacier, CodeDeploy, SNS, SQS, RDS, IAM
      • Hands-on understanding of virtualization and experience with Docker
      • Deep, hands-on experience with Linux and administration
      • Expertise with production deployments, and CI/CD tools such as Jenkins
      • Experience automating cloud infrastructure, such as with CloudFormation
      • Expertise with cloud security, such as managing users, roles, and privileges through IAM
      • Experience managing Atlassian tooling such as Jira and Confluence preferred
      • Experience deploying and managing a wide range of components that support web applications, such a nginx, Apache http, git, scripting (bash, Perl, Python, etc.), databases (MongoDB, PostgreSQL, etc.)
      • Experience with Kubernetes
      Benefits
      Competitive base salary
      Three weeks of PTO
      Ten paid holiday days
      Comprehensive health benefits (Medical with HSA option, dental and vision)
      Professional development and training reimbursement
      401k retirement plan with 3% base salary contribution irrespective of employee's contribution
      100% paid short-term and long-term disability
      100% paid life insurance
      Flexible Spending Account (FSA)
      Casual working environment
      Flexible working hours

      SemanticBits, LLC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We are also a veteran-friendly employer.
    • 1 week ago

      Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on the leading cloud platforms (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).

      Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.

      Our growing Content Team is now looking for a Labs Developer to create new Labs for our Labs Technology group. This role is a hybrid between a Content Creator and a Technical Writer and we are looking for someone with experience and passion in both.

      The ideal person has an understanding of cloud technologies and is passionate to teach what they have learned to others. You will be working with a SaaS product on a team of 3 to 6 people to build online labs.

      This position is 100% remote and will report to our Lead Labs Developer.

      Responsibilities:

      • Create fulfilling labs and lab challenges in one or more Cloud Academy library categories
      • Write infrastructure as code templates to provision resources when labs start
      • Secure lab environments by defining least privilege identity and access management policies
      • Develop serverless functions to check the progress of users as they progress through labs and lab challenges
      • Consistently deliver new labs on time
      • Update labs in our library to ensure they are up-to-date and providing the best possible experience for our customers
      • Work with the content team to integrate labs and lab challenges into learning paths
      • Communicate feedback and ideas to software developers to continuously improve the lab platform

      Requirements:

      • At least 2 years experience in production environments and/or technical writing
      • Able to independently transform a blueprint of a lab into an elegant learning experience for our end users
      • Experienced with Amazon Web Services, Azure, or Google Cloud Platform
      • Experience with implementing infrastructure as code (CloudFormation, ARM templates, Deployment Manager, or Terraform)
      • Proficient with a programming or scripting language, such as Python, Node.js, PowerShell, and/or Bash
      • Able to document in clear technical steps
      • Work alongside software developers to provide constant feedback on new releases
      • Extremely proficient in both written and spoken English

      Additionally, the following will be viewed favorably:

      • Experienced with automating, designing infrastructure, and developing new features to attract customers
      • One or more public cloud vendor certifications
      • Experienced with RESTful APIs,
      • Familiarity with Git, Hyper-V, Docker, and/or Kubernetes 

      Benefits

      • Competitive salary with an annual bonus
      • Budget for professional development
      • 4 weeks paid vacation per year
      • Great company culture and work environment
      • Highly-skilled teammates and lots of opportunities for growth and development
    • Quickly maturing startup seeking like minded Software Engineering Lead! PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform. The product team is a small, talented, and close knit group and we need some who has a passion for automating network interaction.

      Description
      As a well rounded software engineering lead, your technical leadership will make a big impact on our business. You should have a healthy appreciation of facing a variety of diverse challenges outside of your comfort level and working under pressure. This position focuses on our cloud integrated connectivity (Amazon AWS, Google GCP, Microsoft Azure and others) services as well as our B2B connectivity services.


      A typical day in the life of a software engineering lead for cloud integrations might include:

      • Working with a wide variety of partners across cloud, security, Internet Exchanges, and more along with internal engineering teams and stakeholders to plan technical integrations.
      • Reviewing partner APIs and creating detailed technical requirement documents, workflows, and service mockups to define the project and tasks required for new product implementation.
      • Working with software engineering to implement systems, test, and deploy systems - reviewing code and architecture as needed to ensure program goals are met.
      • Setup, training, and managing partner sandbox environments.
      • Explaining engineering analysis and recommendations to stakeholders, then flipping the script and explaining product trade offs to engineers, all the while keeping scale and long term viability in mind with trade offs for faster execution.
      • Researching additional ideas you may have to improve the platform overall and sharing with the product team.

      Requirements
      The candidates who will excel in this role probably have a CS degree, a solid background working with software or network engineering, a good dose of cloud knowledge, and naturally gravitate towards planning and creating amazing products.

      • Many years as a production software engineer.
      • Proficiency with Python, SQL and probably many more languages.
      • Proficiency with tools like Git, Jira, Confluence, LucidChart, Postman, and wireframing tools
      • Exceptional written and verbal communication skills, that accompany excellent organizational skills.
      • Working knowledge layer 3 network protocols (BGP, IP, TCP, etc) and network concepts such as (transit, peering, etc)
      • A never ending drive to solve complex problems and move projects to completion.
      • Experience creating key performance metrics, and financial business intelligence to enable decisions throughout the company.
      • The mindset to automate everything, all the time.
      • Never afraid to question notions or beliefs of how things should be done.

      Preferred Experience

      • Experience with a wide variety of hybrid cloud environments.
      • Practical work experience deploying products with one or more of the major cloud consoles
    • The Senior Security Researcher will investigate and analyze vulnerabilities in open-source software.

      Sonatype is looking for a passionate, driven and talented developer to provide high quality security data from researching software vulnerabilities.  This is not a development position but relies on development experience to help navigate complex architectures and threat vectors in open source software. This high quality security data ensures that our customers are getting maximum value out of our products making them feel like they are part of the Sonatype family.  

      If you are a positive-thinker and problem-solver and believe that customer success and company success go hand-in-hand, this is a great job for you. This position will provide a valuable learning opportunity with great potential to grow your newly started career in cyber-security. Enjoy your job as you work in a fast-paced, flexible, and fun environment, with talented, diverse, and forward-thinking individuals.

      Key Areas of Focus
      • Review, isolate, analyze, and reverse engineer vulnerabilities in open-source software
      • Document attack capabilities
      • Provide detection and remediation guidance
      • Aid in ideas and prototypes for new tooling
      • Collaborate with other team members toward shared product goals
      • Improve Sonatype products by providing valuable security data
      • Work with technology and business team members to define and refine requirements in an agile development environment
      • Currently reside in either Canada or the United States of America and are legally authorized to work without sponsorship in the corresponding country.

      Required Background
      • 5+ years of experience in application security or development experience in Java, C#, Python, JavaScript, C/C++ or Ruby
      • Excellent oral and written communication skills
      • Excellent organizational skills and detail oriented
      • Ability to work independently and as part of a team

      Desired Background
      • Bachelor of Science Degree in Computer Science, Cybersecurity, Engineering, or related field
      • Knowledge of application security such as the OWASP Top 10 or Sans 25
      • Knowledge of different languages such as Python, Ruby, and scripting
      • Knowledge of different operating systems such as *NIX, Windows
      • Application vulnerability assessment or penetration testing experience
      • Knowledge of open source environments like Github is a plus

      What We Offer:
      • The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
      • Competitive salary package
      • Medical/Dental/Vision benefits
      • Business casual dress
      • Flexible work schedules that ensure time for you to be you
      • 2019 Best Places to Work Washington Post and Washingtonian
      • 2019 Wealthfront Top Career Launch Company
      • EY Entrepreneur of the Year 2019
      • Fast Company Top 50 Companies for Innovators
      • Glassdoor ranking of 4.9
      • Come see why we've won all of these awards

      We are 300 employees from diverse backgrounds, that hail from 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations.  We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We’re backed by world class investors including TPG, Goldman Sachs, Accel Partners, and HWVP.  Learn more at www.sonatype.com.
       
      Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know
    See 44 more Software Development jobs
  • Customer Support / Customer Success (10)

    • Support Engineer – Terraform Enterprise

      HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is a phenomenal opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the Support Engineering and Terraform teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. 

      Collaborating with the Support Engineering Manager, you will be a key member of the Customer Success organization and will directly impact customer satisfaction and success. The Support engineer will triage incoming issues related to Terraform Enterprise and independently work to find viable solutions. You will contribute to product growth and development via weekly product and marketing meetings. You will attend customer and prospect meetings as needed to help debug or install the product and is expected to be a liaison between the customer and HashiCorp engineering. When possible, the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. 

      RESPONSIBILITIES

      • Triage and solve incoming support requests via Zendesk within SLA
      • Document and record all activity and communication with customers in accordance to both internal and external security standards
      • Reproduce and debug customer issues by using or building existing tooling or configuration
      • Attend weekly product engineering meetings to discuss issues pertinent to support
      • Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls
      • Contribute to product documentation, customer knowledge base, and best practices guides
      • Continuously improve process and tools for normal, repetitive support tasks
      • Periodic 24/7 on-call rotation

      Goals:

      30 days: you should be able to -

      • Holistic understanding of (P)TFE and the interaction with the TF ecosystem
      • Successfully perform all common work flows within Terraform Enterprise
      • One contribution to extend or improve product documentation or install guides
      • Ability to answer Level 1 support inquiries with minimal assistance

      60 days: you should be able to -

      • Effectively triage and respond to Level 1 & 2 inquiries independently
      • Provision and bootstrap (P)TFE instance with low-touch from engineering
      • Ride along on 1-2 live customer install calls
      • Locate and unpack the customer log files. Familiarity with its contents
      • Effectively search for prior similar issues within ticketing system and the knowledge base
      • Author one customer knowledge base article from area of subject matter expertise

      90 days: you should be able to -

      • Effectively triage and respond to a production down issue with minimal assistance
      • Run point on a live customer install without assistance
      • Independently find points of error and identify root cause in the customer log files and report relevant details to engineering
      • Implement small bug fixes or feature improvements
      • Read all incoming RFCs and PRDs from Engineering
      • Collaborate or comment on Engineering RFCs and PRDs

      REQUIREMENTS

      • 3+ years Support Engineering, Software Engineering, or System Administration experience
      • At least 2 years in a customer facing role
      • Expertise in Open Source and SaaS is a major advantage
      • Excellent presence; strong written and verbal communication skills
      • Upbeat, passionate, and unparalleled customer focus
      • Well-organized, has excellent work ethic, pays attention to detail, and self-starting
      • Experience managing and influencing change in organizations
      • Strong project management skills
      • Familiarity with Ruby on Rails, Ember.js, Bash, or Go
      • Interest in cloud adoption and technology at scale 

      EDUCATION

      • Bachelor’s degree in Computer Science, IT, Technical Writing, or equivalent professional experience 

      About HashiCorp and this opportunity

      This is a full-time position with a highly competitive compensation and benefits package. You will have the opportunity to work with a dynamic and ambitious team. HashiCorp is a series C start-up in San Francisco that is best known for creating a suite of software tools that help enterprise companies automate their infrastructure and helps them migrate to the cloud. HashiCorp’s software suite allows users to provision, secure and run any infrastructure for any application. 

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      LI-RS1



    • 1 week ago

      NOTE:  This is a 100% remote position for candidates located in North America.

      Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).

      Companies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale. Learn more at cloudacademy.com.

      We are looking for an experienced professional to handle end-user customer support in North America for Cloud Academy’s B2C and B2B enterprise SaaS customer base. This position must also work independently on projects, from conception to completion, and be able to work under pressure at times handling a wide variety of activities and confidential matters with discretion. The individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, information technology management, vendor management, organizational skills, and the ability to maintain a realistic balance among multiple priorities. This position must maintain current technical skills, excellent client service, and a polite, professional demeanor.You should have a working knowledge of AWS, Azure, and/or Google Cloud Platforms and a truly limitless desire to learn more about technology. You should have B2C and B2B Enterprise SaaS experience and an entrepreneurial get-it-done attitude.

      This position reports directly to our Director of Customer Success and works closely with our US-based enterprise Customer Success team, our Swiss-based product development team, and our global team of training content creators.

      What You’ll Do

      • Be the face of Cloud Academy with our customers, delivering excellent interactions over email and phone.

      • Support users of Cloud Academy’s web app and mobile applications, and Hands-on Labs (actual training environments on AWS, Azure, Google Cloud Platform like the ones you see here).

      • Evaluate user needs, collect customer feedback, research and identify technical problems, and work with content, engineering, and product teams to determine workarounds and solutions.

      • Participate in weekly product meetings and bug scrubs — using data to help determine priorities for our product and content teams.

      • Identify common themes to create platform FAQs and proactively coordinate with our content. development team to update FAQs as product features are released weekly.

      • Identify areas of opportunity to streamline and automate our support processes.

      Requirements

      • Strong track record in customer support for a B2C and B2B Enterprise SaaS product.

      • Ability to grasp and explain complex technical concepts and techniques across multiple platforms.

      • Understanding of AWS, Azure, and/or Google Cloud Platform service offerings and a strong desire to learn more (please indicate if you hold any vendor certifications).

      • An innate sense of urgency to get things done the right way.

      • Ability to act independently and hold stakeholders across the company accountable for deliverables.

      • Experience and prudence dealing with sensitive data and systems (e.g., handling e-commerce disputes).

      • Excellent written and spoken English.

      • Significant experience (3+ years) working with Zendesk platform supporting customers.

      Bonus Points

      • AWS, Azure, GCP certified — or you have passed an equivalent Cloud Academy certification prep exam

      • Experience with Recurly or other payment service provides.

      • Experience supporting e-learning platforms.

      • Technical writing experience.

      • Knowledge of network and application protocol stack

      • Understanding of information security concepts, tools and processes

    • Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.

      The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.

      We’re building a better Internet. Come join us. 

      Customer Advocate

      Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.

      The Customer Advocate will be an integration between Marketing and Customer Success to create and maintain a network of Fastly customer advocates. This position will create a network of customer advocates who support the Fastly brand and will talk about it to their peers and a broader audience. You will be responsible for being Fastly’s coordination point for customer relationships, working with internal and external stakeholders to balance multiple requests. Success in this role requires collaboration, strong business acumen, and crisp communication.

      What You'll Do

      • Partner with Marketing and Customer Success to identify and elevate customer stories
      • Track and manage customer marketing approvals. Own maintaining the list of referenceable customers including those who have expressed interest in participating in case studies
      • Own communication between sales/marketing and marketing/customers relating to customer approvals for marketing initiatives
      • Establish a structured Customer Advocacy Program, including maintaining a resource guide of customer blogs mentioning Fastly
      • Through customer interaction, identify trends for common topics. Coordinate with marketing to provide the customer voice into campaigns.
      • Create an internal channel and process for consistently sharing customer feedback throughout the company

      What We're Looking For

      • Experience communicating with customers in a business to business environment
      • A bachelor's degree in Business or a related discipline
      • A superlative command of written language, brilliant communication skills, high standards for excellence, patience, positivity, drive, holistic thinking, and hands-on creativity
      • A passion for streamlining information in an organized and articulate way
      • Ability to gracefully give, synthesize, and leverage feedback
      • Ability to collaborate with, inspire, support, and influence leaders at all levels, with charisma and an open mind
      • Demonstrated ability to manage competing deadlines and priorities
      • Excellent project management skills; proven ability to execute successful projects with minimal guidance in a fast-paced entrepreneurial environment.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

      We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. 

    • This position is remote, based in the United States.

      As a Support Operations Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. You will be able to juggle a diverse workload that includes everything from managing user provisioning to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!

      Responsibilities
      • Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
      • Support and maintain several business critical SaaS systems (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Zendesk Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop and maintain system failover processes for customer facing Zendesk apps.
      • Provide support and troubleshooting for our Support systems, including App integration, tagging, macros, automations, etc. when necessary.
      • Maintain and demonstrate 100% compliance with all written security policies and change management controls and assist with quarterly audits of user access to key systems.
      • Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
      • Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
      Required Skills/Experience
      • 1-3 years experience in SaaS support with proven ability to support diverse customers needs with skill and humor
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
      • Proven ability to solve practical business problems
      • Understanding of business processes and ability to translate business requirements into application functionality
      • Zendesk enthusiast who thrives on working in a fast-paced and changing environment
      • Strong team player with service-oriented attitude and customer focus
      • Excellent written and verbal communication
      • BA/BS Degree or equivalent work experience
      • An eye for detail and out-of-the-box thinking
      • You share our values, and work in accordance with those values
      • Successful completion of a background check
      Desired Skills
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an agent or developer
      • Experience with enterprise integration tools
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

       
      Remote-Global
      • Take up our mission to make state-of-the-art AI and ML effortlessly scalable (& cost effective!) for Fortune 500 and Government customers everywhere
      • Join a truly remote-friendly company - work from anywhere in the Western region of the US including your sofa, the beach, or our offices in Seattle
      • Experience rapid growth in the first AI startup to be funded by Google

      Algorithmia automates, optimizes, and accelerates every step of the journey to deploying of AI and ML at scale. We allow anyone to run models on massively parallel infrastructure in minutes instead of months. In our cloud or your datacenter - all completely managed for maximum performance at minimum cost. Already trusted by over 90k developers and major enterprise customers, Algorithmia makes scalable Machine Learning fast, simple, and cost-effective for everyone.

      As a Customer Success Engagement Manager at Algorithmia, you will work with the Customer Success team to service our global customer base on complex implementation and professional services projects. Our customers include Fortune 100 companies, government entities, and nonprofits leveraging the Algorithmia Enterprise AI platform to operationalize their data science investments.

      The Engagement Manager will be a customer-facing role for leading our CS team, gathering and defining clear engagement requirements and success criteria, meeting date and financial targets, and building strong relationships both within Algorithmia and with our customers and partners. You will have the opportunity to work with a tremendous services, engineering, and sales team and wear many hats.

      What You'll Be Doing:
      • Responsible for delivery of professional services and development of new customer projects
      • Overseeing professional services management duties including project scoping, internal and customer communications, expectation setting, and reporting
      • Liaising closely with the Algorithmia sales, finance, legal and engineering teams to scope opportunities while assessing risks, questions, or concerns
      • Accountability for hitting milestone and delivery timelines in accordance with contract commitments
      • Demonstrating strong customer-facing communications skills such as meeting presentation (video/audio conferencing and in-person), customer advocacy, partner development, and relationship building
      • Utilizing strong organizational and analytical skills for managing a Professional Services Engagement from SOW acceptance through delivery and acceptance.
      • Excelling at consulting workflow including time and budget planning, business and legal negotiations, project oversight, and significant multi-tasking in a fast-paced environment with high-quality expectations
      • Leading highly distributed Customer Success team and partners, and flexible to work with global customers across many time zones
      • Innovating, presenting, mentoring, and documenting on PS engagement methodology and process 
      What You Bring Along:
      • Minimum of 5 years of leadership experience in relevant professional services, pre-sales, or software development functions
      • Excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
      • Ability to communicate effectively in the technology domain of devOps, AI/ML, or related technologies
      • Track record of success in professional services or related technology fields
      • Ability to travel up to 25% of the time, including internationally
      Bonus Points:
      • Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
      • Understanding of our technology space, including AWS, Azure, VMWare, Docker, Kubernetes, MySQL, and enterprise network configuration and security considerations
      • Experience working as a billable consultant or project manager is valuable for empathy and understanding
      • Deep familiarity or experience working in a large-scale enterprise IT organization. Understanding org. structures, policy and governance procedures typical to Fortune 100 companies

       

      Algorithmia is an equal opportunity employer and we value diversity at our core. We will never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status and encourage everyone to apply.

    • We're looking for candidates for a Customer Support Engineer - someone to help guide customers through best-practices and general onboarding, as well as troubleshooting issues they may be having with LDAP/AD integration or other integrations, and other technical issues they may encounter.

      This role would be great for a junior or mid-level IT support pro who loves making customers happy and solving problems, but is also interested in potentially exploring other areas such as programming, AWS, security, or Linux systems administration. We're a small team, which means there's plenty of room to learn and grow.

      Primary Responsibilities:

      • Responding to customer helpdesk and support calls

      • Troubleshooting LDAP/Active Directory integration issues

      • Understanding where our product doesn't quite fit customer needs and helping us figure out how to change that

      Requirements:

      • At least two years of helpdesk support experience, preferably in an IT position.

      • LDAP/Active Directory experience

      • Some web server administration experience (Windows or Linux)

      • Great troubleshooting and communication skills

      • Great time-management skills - we don't micromanage here.

      • Empathy for your co-workers and customers

      Awesome to Have:

      • Experience with Powershell or bash scripting

      • Written/spoken fluency in languages other than English. We have customers all over the world, and sometimes Google Translate just doesn't cut it.

      • Experience with JAMF/Casper.

      • Experience with PHP, JavaScript or Python.

      • Experience with REST APIs.

      • Experience managing assets, particularly for schools or universities.

      Benefits:

      • Learning-focused: If there's something you want to learn more about, we have a training budget to help you get there.

      • Revenue sharing: When we have a great quarter, so do you!

      • Remote position: Work in your jammies if you'd like - the rest of us do!

      • Flexible hours: If 9 to 5 fits your life, great. If not, that's okay too.

      • Two-weeks vacation with a $3k vacation bonus so you can focus on enjoying your time off.

      Please note: We are not currently able to offer health insurance benefits. It is something we're actively working on.

    • 1 month ago

      About the Role

      The Customer Success Manager will play an important role in helping our customers transform the way they assess security risk. The SecurityScorecard Customer Success team not only manages relationships and delights customers — they also understand our customers’ organizational goals and unique challenges to help them optimize our platform to support and improve their entire process and security program.

      In this role, you'll own and manage customer relationships, ensuring customer happiness and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity and of our products, services, and best practices to proactively provide support and guidance to our customers. 

      Key Responsibilities

      • Design success for our customers from the beginning. From implementation through renewal, you will guide your customer down the path of success every step of the way.
      • Advocate for and be the voice of your customer
      • Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity industry as a whole.
      • Lead strategic conversations with customers to align out platform as a solution to their business challenges and goals with the intent to renew and expand the engagement.

      Experience and Skills

      • Knowledge of the tenets of Vendor Risk Management programs; cybersecurity domain experience
      • Minimum Bachelor's degree
      • 3+ years of experience as supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar role
      • 5+ years total professional experience
      • Experience navigating enterprise organizations
      • Demonstrated success developing strong customer relationships
      • Proven success up-selling / cross-selling opportunities

      Traits

      • Customer empathy
      • Technical aptitude
      • Consultative; ability and desire to drive value for customers based on unique needs
      • Collaborative; partner across functions
      • Intellectually curious; driven to expand cybersecurity domain and professional expertise
      • Responsive
      • Metrics driven; ability to translate customer needs into achievable goals and operate well in a data driven environment

      Why SecurityScorecard

      At SecurityScorecard, we are revolutionizing the cybersecurity industry with our platform, data, and insights. We’ve built a new category of enterprise software, which enables companies to rate and understand the security risk of any company. Our customers span a variety of sectors and use cases, including compliance, cyber insurance, and vendor risk management. We are proud to be backed by Sequoia, Google Ventures, and Moody's.

      SecurityScorecard is growing tremendously, and we're looking for people who can contribute to the next phase in our company's development. What makes a successful Scorecarder? Your skills are of course key, but your attitude is equally important. As a Scorecarder, you will commit to working and having fun in a way that exemplifies our S(CORE) values.

      As individuals and as a community, we are Solutions Focused, Customer Centric, and operate as One Team. We are Resilient and Embody #SecurityDNA to practice what we preach.

      If these values resonate, we'd love to hear from you!

      SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    See 3 more Customer Support / Customer Success jobs
  • Design (12)

    • Senior Product Designer

      We have a simple goal: to solve the world's data problems with products that delight and inspire. Elastic is the leading software provider for making structured and unstructured data usable in real time for search, logging, security and analytics use cases. Since its initial release in 2012, Elastic's products have achieved more than 100 million cumulative downloads. Today thousands of organizations like Cisco, eBay, Dell, Goldman Sachs, Groupon, HP, Microsoft, Netflix, NY Times, Uber, Verizon, Yelp, and Wikipedia use the Elastic Stack, X-Pack, and Elastic Cloud to power critical systems that drive new revenue opportunities and massive cost savings. We believe that diversity drives our vibe. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      Engineering Philosophy

      Engineering a highly complex distributed system that is easy to operate via elegantly designed APIs is a non-trivial effort. It requires solid software development skills, and more importantly, a sharp mind and the ability to think like a user. We also care deeply about giving you full ownership of what you’re working on. Our company fundamentally believes great minds achieve greatness when they are set free and are surrounded and challenged by their peers, which is clearly visible in our organization. At Elastic, we effectively don’t have a hierarchy to speak of. We feel that anyone needs to be in the position to comment on truly anything, regardless of his or her role within the company.

      What You'll be Doing:
      • Provide product designs & prototypes.
      • Maintain our Sketch library and keep parity once your designs are coded.
      • Provide design recommendations and support through code review for a large team.
      What You've Done:
      • 5+ years of design experience working on complex web applications or SaaS products.
      • Experience with Sketch, specifically in the context of developing a design system.
      • Facility with thinking in terms of systems, marked by an ability to make design decisions that scale and result in reusable patterns, palettes, and components.
      • Considers how low-level design decisions affect the big picture and the future evolution of the UX.
      • A positive attitude and a matching commitment to innovate
      • The ability to code your designs in HTML and Sass or a similar preprocessor.
      • General terminal and git/GitHub skills.
      • Familiarity with JS frameworks like React or Angular.
      • Some understanding of Dev ops, business analytics or security mindsets and needs.
      • A love for animation. Familiarity with tools like Pivotal, Framer or CSS animations is a big advantage.
      • Experience building accessible designs.
      Additional Information
      • Deeply competitive pay, medical, dental, vision, disability, benefits
      • Equity
      • Catered lunches, snacks, and beverages in most offices
      • An environment in which you can balance great work with a great life
      • Passionate people building great products
      • Employees with a wide variety of interests
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
      • Distributed-first company with employees all over the world, some even fly south for the winter :)

      Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

      #LI-WN1

    • Contrast Security (EST hours)
      1 week ago
      This position is located in Baltimore MD, Los Altos CA, Belfast Ireland, or remote. We will need significant overlap with the US Eastern time zone.

      The opportunity
      At Contrast, we make application security smart and simple for software teams. But simple is not easy, and the struggle is real. We are looking for a senior UX designer to help us learn more about our users and cover emerging areas in our products that need to drive greater consistency across the user experience. Systems thinkers will love this chance to straighten crooked paths, define our platform, and establish the norm for integrations workflow.

      What we need
      We’re looking for an experienced UX designer who can cover a spectrum of needs and deliverables, including user research, concepts, prototypes, wireframes, and usability testing. We look for passion, attention to detail, a willingness to take initiative, an enthusiastic team-spirit, and a collaborative attitude. A little humor helps, too. We’re especially interested if you love rich data and telling compelling stories with it. 

      What you’ll do
      • Participate and lead design research efforts to understand problems or surface opportunities for intended audiences. Translate insights into action.
      • Model the user experience from rough to refined, using sketches, flows, concepts, prototypes, and annotated wireframes. Participate in story-mapping and defining or grooming user stories
      • Seek internal and external design reviews to refine your thinking.
      • Create, run, and analyze usability tests on the existing product or high-fidelity designs and prototypes
      • Always collaborate. You know how to work well with UX, Agile development teams, customer support, and product managers.

      What you’ll bring
      • 5+ years of UX design experience that includes enterprise products and a lead role. Brand or consumer product design alone is not sufficient.
      • Solid experience in methods for user research, design thinking, and UX design
      • Strong storytelling skills. You can clearly present your point-of-view to your teams and other stakeholders.
      • Expertise with design tools to visualize your work, including InVision, Sketch, and Abstract.
      • Sketching or drawing ability to quickly communicate ideas
      • Attention to detail and well-developed problem-solving skills
      • A portfolio of work that demonstrates design thinking in action. Please include access to this in your application.

      Preferred
      • BS/BA in art, design, human computer interaction (HCI), information science, or related field
      • Quantitative research experience, including user analytics in Pendo or similar products and survey methods.
      • Experience designing enterprise software products with a wide range of integrations
      • Familiar with design systems or pattern libraries in your workflow
      By submitting your application, you are providing Personally Identifiable Information about yourself (cover letter, resume, references, or other employment-related information) and hereby give your consent for Contrast Security, and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations. 

      The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

      In connection with your role here at Contrast, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information that we collect, use or store include your name, government-issued identification number(s), email address, mailing address, emergency contact information, employment history, educational history, criminal record, demographic information, and other electronic network activity information by way of mobile device management on your Contrast-issued equipment. We collect and use those categories of Personal Information (the majority of which is provided by you) about you for human resources and other business-driven purposes, including evaluating your performance here at Contrast, evaluating you as a candidate for promotion within Contrast, managing compensation (including payroll and benefits), record keeping in relation to recruiting and hiring, conducting background checks as permitted by law, and ensuring compliance with applicable legal requirements for Contrast. We collect, use and store the minimal amount of information possible

      We also collect Personal Information in connection with your application for benefits. In addition to the above, Personal Information also identifies those on behalf of whom you apply for benefits. During your application for benefits, the categories of Personal Information that we collect include name, government-issued identification number(s), email address, mailing address, emergency contact information, and demographic information. We collect and use those categories of Personal Information for administering the benefits for which you are applying and ensuring compliance with applicable legal requirements and Contrast policies.
      As a California resident, you are entitled to certain rights under CCPA:

      -You have the right to know what personal information we have collected from you as a California employee;
      -You have the right to know what personal information is sold or disclosed and to whom. That said, we do not sell your information, We do, however, disclose information to third parties in connection with the management of payroll, employee benefits, etc. to fulfill our obligations to you as an employee of Contrast. each of those third parties have been served with a Notice to Comply with CCPA or have entered into a CCPA Addendum with Contrast which includes them from selling your information.
      -You have the right to opt-out of the sale of your personal information. Again, we do not sell it but you might want to be aware of that as a "consumer" in California with respect to other businesses' and
      -The right to be free from retaliation for exercising any rights

      If you have any questions, please let us know!
    • Abstract (US only)
      2 weeks ago
      About Abstract
      Abstract is a design workflow platform for teams to version, manage, and collaborate on Sketch files. Our company’s mission is to dramatically improve the productivity, transparency and impact of Design. Since launching in July 2017, over 5,000 design teams across 75 countries have adopted Abstract, including teams from Cisco, Intuit, Salesforce, Instacart, OpenTable, and more. 
       
      At Abstract, we are actively working to build a diverse and inclusive organization. Here, diversity includes age, economic class, educational background, ethnic variance, familial status, gender, gender expression, gender identity, marital status, national origin, religious affiliation, sex, sexual orientation, transgender status, or veteran status.
       
      Abstract is headquartered in San Francisco but many of our teams and roles are remote-first (US-based only at this time). If you have a passion for rolling up your sleeves, building new programs, and have a strong, team-player mentality, we’d love to hear from you!
       
      About The Role
      As a Product Designer you’ll operate as a design generalist, owning problems from beginning to end: translating research insights into ideas that form new features, then designing the workflows and detailed interactions to bring those ideas to life. You’ll bring design research best practices to the table and lead research efforts for your focus area.
       
      What you’ll do:
      • Gather and prioritize key user and product questions.
      • Establish tools and processes to share research insights with the broader team.
      • Keep your fellow Product Design teammates up to date with findings and trending insights.
      • Facilitate a range of research methodologies (interviews, contextual inquiries, concept testing, usability testing, analytics, journey mapping, etc).
      • Collaborate and share with your fellow design teammates, embracing open design.
      • Partner with product and engineering to determine strategy and direction.
      • Explore concepts with low-fidelity sketches, wireframes, and prototypes all the way through to pixel-perfect comps.
      • Work closely with engineering to ensure fidelity and quality of the finished product.
      • Advocate and champion for the needs of Abstract’s customers along every step of the way.
       
      What you’ll bring:
      • 3+ years of experience working with in-house design teams at fast-growing companies.
      • Experience synthesizing and communicating research findings with a range of stakeholders.
      • Ability to adapt and respond to new information in a dynamic space.
      • Experience designing and shipping digital tools and complex systems
      • Demonstrated ability to lead design research and translate insights into action.
      • Strong cross-functional collaboration and communication skills.
      • Ability to operate in a fast-paced environment, often wearing multiple hats.
       
      As part of the interview process, be prepared to present a portfolio of your previous work. We’re particularly excited to see how you apply empathy, user research and user-centered thinking to solve complex design problems. We look forward to meeting you!
       
      Benefits
      At Abstract, we offer resources that emphasize personal and familial wellbeing. We provide 99% healthcare coverage, including dental, vision, and life insurance. We offer 10 weeks parental leave, unlimited paid-time off, and flexible working arrangements. Additional perks include dependent care and health care FSA as well as commuter benefits for SF office employees.
       
      To help employees plan for the future, we're able to offer competitive pay and a 401k.
       
      We are a distributed team and we are able to offer US-based remote employment for most roles. We offer travel opportunities for company meetings, team meet-ups, and the occasional conference.
       
      Notes
      In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis; Elastic Projects will not sponsor applicants for work visas. 
       
      As part of our security protocols, offers are contingent on successful completion of a background check.
    • 2 weeks ago

      Enterprise Account Manager is an outside sales position responsible for developing, managing and closing business within small, mid sized and large enterprises in our outside field sales organization.

      The EAM will be responsible for managing the sales process around the complete HashiCorp portfolio of software products to both named key account clients, and inbound non named account leads within a sales region.

      Candidate Minimum Requirements:  
      • Experience in Open Source software business models is preferred but not required, proficient in concepts around Cloud and infrastructure software is a minimum requirement
      • Significant Enterprise Sales and strategic customer development experience
      • Track record in closing deals in both large enterprises as well as SMB market tiers
      • Creation and execution of quarterly and annual business plans
      • Good executive presence, communication skills, and credibility
      • Proven track record of consistently meeting or exceeding assigned annual/quarterly goals and targets and consistently ranked top 1-2 on their team
      • History of accurate forecasting and business reporting
      • Significant experience in selling disruptive technology into focused markets

      General Requirements:

      • Engage new and existing Open Source users of HashiCorp to provide value around how users can be more successful with our technology portfolio
      • Engage in significant Outbound activity. Making use of the tools available (yesware, discoverorg, Sales navigator, etc.)
      • Proactively and efficiently manage resources with dedicated teams, virtual teams, and executive staff around opportunities to ensure successful outcomes
      • Manage complex enterprise sales campaigns with multiple prospect engagement points in Development, IT Operations, and Security Operations
      • Align the overall HashiCorp solution to the customer’s business needs, challenges, and technical requirements
      • Execute solution and value selling to existing customer base and new prospects
      • Articulate and evangelize the vision and positioning of both the company and products, and secure strategic commercial commitments
      • Create a healthy pipeline of revenue and new logos for your target accounts.
      • Accurately forecast business on a quarterly cadence
      • Regular Air Travel is required
      • Correctly estimate qualifying opportunities based on BANT
      • Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

       

      #LI-AB1

    • 3 weeks ago
      Signal is hiring designers to help us craft high-quality experiences in an environment where cutting-edge security is paired with elegant user interfaces. This role is an opportunity to have an immediate impact while working closely with a talented team to solve challenging problems and ship new features to millions of users

      Requirements
      • Experience shipping a successful mobile app and guiding a design from conception to execution.
      • Familiar with user research and the process of gathering meaningful feedback.
      • Comprehensive understanding of design tools, platform conventions, common patterns, and components.
      • Knowledge of prototyping best practices (using tools like Framer or Origami).
      • 5+ years of industry experience.

      Benefits
      • You can work anywhere in the United States. Whether it’s your favorite coffee shop or your living room, Signal gives you the flexibility to work wherever you will be most effective. We fly somewhere new once a quarter so that everyone can meet up in person.
      • Excellent healthcare, vision, and dental with all premiums covered.
      • Our 401(k) plan matches your contributions (without any vesting period) up to the employee federal maximum of $19,000.
      • We're stable, well-funded, and capable of focusing on what is best for users without distractions.
      • Feel good about what you do. We believe in solving real problems, working with integrity, and sharing that work (and code) with everyone.
    • Abstract (US only)
      3 weeks ago
      About Abstract

      Abstract is a design workflow platform for teams to version, manage, and collaborate on Sketch and additional design tool files. Since launching in July 2017, over 5,000 design teams across 75 countries have adopted Abstract, including teams from Shopify, Cisco, Intuit, Spotify, Salesforce, Instacart, OpenTable, and more.

      At Abstract, we are actively working to build a diverse and inclusive organization. Here, diversity includes age, economic class, educational background, ethnic variance, familial status, gender, gender expression, gender identity, marital status, national origin, religious affiliation, sex, sexual orientation, transgender status, or veteran status.

      Abstract is headquartered in San Francisco but many of our teams and roles are remote-first (US-based only at this time). If you have a passion for rolling up your sleeves, building new programs, and have a strong, team-player mentality, we’d love to hear from you!

       
      We are seeking a self-motivated, relationship-driven, design enthusiast to play an important role in providing hands-on client education and evangelize Abstract to design teams.  As a Design Advocate, you are an Abstract product expert and customer champion.  You will work closely with Sales and Customer Success teams to create meaningful relationships with design and product teams as well as other stakeholders in order to educate, nurture, and grow their adoption of Abstract. In addition, you will work closely with Design, Product, and Engineering to provide input into product direction based on customer feedback.
       
      What You'll Do:
       
      Grow and Educate Abstract’s Customer Base
      We want the world to not only know about Abstract but to be successful using Abstract.  One of the best ways to do this is through education.  You will be responsible for understanding the customer’s pain points and challenges as well as ensuring design teams are guided and enabled to overcome those challenges through the adoption of Abstract.  This includes performing such tasks as:
        • Best Practices Sessions:  Virtual or on-site consultative sessions to fully understand customer’s design workflows and challenges.  Then presenting recommended approaches for implementing Abstract and how to best utilize its features.
        • Product Demos:  Demonstrate the value of Abstract’s customized features by providing hands on overviews of the product and various user scenarios.
        • Webinars and Training Sessions:  Drafting, creating and presenting, virtual or on-site training seminars of Abstract’s core features.
        • Blogs and Support Articles:  Create and publish guides on Abstract best practices and how to’s in order to scale the dissemination of product knowledge and foster adoption.
        • Speaking Engagements and Meet-ups:  As a product expert, you may be called upon to represent Abstract as a conference or meet-up speaker or attendee. 
       
      Help Improve the Abstract Product Offering
      As the customer champion, you will often be called upon to help with Abstract’s more strategic customers or those who are experiencing issues and need high-touch assistance.  Given your close relationship built with Abstract customers, you will play a key role in providing input to the product and engineering teams.  This includes performing such tasks as:
       
        • Sharing Customer Insights:  Consistently document customer feedback—good and bad—and synthesize these findings into clear insights, which you will present in regular meetings with Design, Product and Engineering.
        • Assisting with Early Access Programs:  By understanding the needs of our customers and having good relationships with customer advocates, you will be responsible for identifying teams as potential Early Access testers for specific features, monitor and manage feedback , facilitate design reviews with Early Access teams, as well as synthesize and share feedback with Design and Engineering.
      Please note this role will require up to 20% travel
      What You'll Bring:
      • Passion for Design Systems and Design Ops
      • Desire and ability to frequently present and engage with audiences of all sizes
      • Experience in educating, consulting or selling to design or technical teams
      • Working knowledge of Adobe XD as well as Sketch, Illustrator and other common design tools
      • Commitment to initiating a project, delegating as needed and following through to completion
      • Excellent communication skills, both written and verbal
      • Comfortable working within a remote team environment
      • Ability to coordinate communication across various internal departments including Sales, Support, Design, Product and Engineering teams
      • Experience collecting feedback, managing requests and resolving issues
      • Collaborative and consultative in nature and a positive team player 
      Benefits/Perks
      At Abstract, we offer resources that emphasize personal and familial wellbeing. We offer healthcare coverage, including dental, vision, and life insurance (some plans are offered at no costs for employees). We offer 10 weeks parental leave, flexible paid-time off and flexible working arrangements. 
       
      Additional perks include:
      • Dependent care and Health care FSA
      • Commuter benefits (SF office employees only)
      • Employee-Paid Pet Insurance Options
      • Employee Assistance Program (EAP) 
      • Access to Financial Advisors 
      • Wellness Stipend 
       
      To help employees plan for the future, we're able to offer competitive pay and retirement/401(k).
       
      We are a distributed team and we are able to offer US-based remote employment for most roles. We offer travel opportunities for company meetings, team meet-ups, and the occasional conference.
       
      Notes
      In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis; Elastic Projects will not sponsor applicants for work visas. 
       
      As part of our security protocols, offers are contingent on the successful completion of a background check. 
    • SecurityScorecard (US only)
      3 weeks ago

      Why SecurityScorecard

      SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by nearly 1,000 customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A.

      Headquartered in New York City, we are funded by top investors such as Sequoia Capital, Google Ventures, NGP, Moody’s, Intel, and others. Our vision is to create a new language for companies and their partners to communicate, understand, and improve each other’s security posture.

      About the Role:

      We seek a UX Designer to work on our fastest growing platform tier today, known as Atlas. Atlas is our collaborative security product that streamlines the process of managing and executing cybersecurity assessments and ultimately turbocharges the due diligence process.

      Key Responsibilities:

      • Iterative prototyping and refining designs from low-fi wireframes to beautiful mocks
      • Employ user-centered design methods to develop user interface specifications such as interaction models and workflows
      • Create wireframe layouts for pages that present content and functionality with intuitive clarity and beautiful balance
      • Lead the campaign production process — seeing the idea through the creative process to final sign off and implementation
      • Work closely with our product managers, designers and engineers to define the best way to approach a problem
      • Brainstorm and visualize design concepts

      Experience and Skills:

      • 3-6 years of experience designing end-to-end user workflows in B2B SaaS
      • Ability to adapt to different delivery timeframes & information availability
      • Strong communication skills with engineering team
      • Ability to create phases for their designs
      • Take feedback from users and abstract concept, not limited to the solutions proposed
      • Create compelling stories to convince Devs and Project to work on solutions

      SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    See 5 more Design jobs
  • Marketing / Sales (4)

    • Contrast Security (US only)
      2 weeks ago
       
      Contrast Security, Inc. is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate analysis and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has intelligent agents that work actively inside applications to prevent data breaches, defeat hackers, and secure the entire enterprise from development to operations, to production.
       
      ABOUT THE POSITION
      We are looking for a dynamic, creative, strategic, and scrappy leader for our Product Marketing team. As the Head of Product Marketing, you will be responsible for the global product marketing activities for Contrast Security’s innovative application security solutions. This role is a highly visible role that interfaces across product, sales, corporate marketing and customer success to achieve success. You are responsible for defining the product and feature positioning, messaging, go-to-market plan, and success metrics.
       
      You will craft the messaging for solutions targeted at protecting applications from hackers and data breaches. You'll conceive and develop content that helps communicate our value to customers and enables our sales organization to educate our prospects on our products and vision effectively. Attention to detail and an eye for quality is crucial, along with the ability to grasp and translate highly technical feature sets into business value propositions. It also requires you to be a strategic thinker and have the business savvy to drive segment opportunity.

      In your role as Head of Product Marketing, you will be the expert on our buyer and influencer personas and translate that knowledge into compelling content and sales tools. Reporting to the Chief Strategy Officer, you’ll build and manage a growing team of 10+ product marketing professionals. 

      Responsibilities:
      • Hire, manage, and motivate a global product marketing team to do great work
      • Own the go-to-market strategy, process and enablement
      • Define our positioning, messaging – translate features and functionality into customer benefits
      • Develop sales enablement programs, presentations, and tools to communicate intended value propositions that help us win
      • Product content – Author informative, persuasive content for delivery through multiple channels
      • Partner with Corporate Marketing to create compelling marketing materials and messages that span digital & print to communicate effectively, expand pipeline & drive awareness in market
      • Analyst Relations – Own industry analyst relationships and education to further the Contrast thought leader position
      • Drive internal product education and awareness
      • Lead Product launches – Plan the launch of new product releases and measure success
      • Public speaking – Present to audiences at industry events, tradeshows and customer meetings
      • Customer pulse – Help identify customer requirements and, working with Product Management, define product strategy
      • Build data-backed measurable KPIs for all activities
      • Inspire action through data-driven insights and execute with operational rigor and efficiency

      Qualifications:
      • 7+ years leading product marketing, product management, or marketing teams
      • Experience marketing technology products to large or mid-market buyers
      • Familiarity one or more of these product markets: cybersecurity, IT, software development
      • Bachelor’s degree, MBA preferred
      • High emotional intelligence
      • Excellent verbal and written communication skills, and a strong sense of diplomacy in all interactions (please feel free to share technical content and product collateral in advance; work samples will be requested)
      • Deadline driven – can manage multiple projects and stay on schedule
      • Willingness to travel ~10-20%
      • Excitement to work at a start-up in a hyper-growth environment
      • Excellent people and management skills to interact with colleagues, cross-functional and virtual teams, customers, prospects, and third parties
      • Passionate about our customers and understanding what drives and motivates them
      • Decisive but flexible, and able to perform and adapt quickly in a dynamic, rapidly changing, and fast-paced environment

      What We Offer:
      • Competitive compensation
      • Medical, dental, and vision benefits
      • 401(k)
      • Flexible paid time off

      We are changing the world of software security. Do it with us.  
      We believe in what we do and are passionate about helping our customers secure their business. We work hard, and we have fun doing it.
      Solve the impossible. Easy = boring. If you’re looking for a fun work environment and like a challenge, you’ll love Contrast Security.
       
      By submitting your application, you are providing Personally Identifiable Information about yourself (cover letter, resume, references, or other employment-related information) and hereby give your consent for Contrast Security, and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations. 
       
      The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.
       
      In connection with your role here at Contrast, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information that we collect, use or store include your name, government-issued identification number(s), email address, mailing address, emergency contact information, employment history, educational history, criminal record, demographic information, and other electronic network activity information by way of mobile device management on your Contrast-issued equipment. We collect and use those categories of Personal Information (the majority of which is provided by you) about you for human resources and other business-driven purposes, including evaluating your performance here at Contrast, evaluating you as a candidate for promotion within Contrast, managing compensation (including payroll and benefits), record keeping in relation to recruiting and hiring, conducting background checks as permitted by law, and ensuring compliance with applicable legal requirements for Contrast. We collect, use and store the minimal amount of information possible.
       
      We also collect Personal Information in connection with your application for benefits. In addition to the above, Personal Information also identifies those on behalf of whom you apply for benefits. During your application for benefits, the categories of Personal Information that we collect include name, government-issued identification number(s), email address, mailing address, emergency contact information, and demographic information. We collect and use those categories of Personal Information for administering the benefits for which you are applying and ensuring compliance with applicable legal requirements and Contrast policies.
       
      As a California resident, you are entitled to certain rights under CCPA:
      ·   You have the right to know what personal information we have collected from you as a California employee.
      ·   You have the right to know what personal information is sold or disclosed and to whom. That said, we do not sell your information, we do, however, disclose information to third parties in connection with the management of payroll, employee benefits, etc. to fulfill our obligations to you as an employee of Contrast. each of those third parties have been served with a Notice to Comply with CCPA or have entered into a CCPA Addendum with Contrast which includes them from selling your information.
      ·   You have the right to opt-out of the sale of your personal information. Again, we do not sell it, but you might want to be aware of that as a "consumer" in California with respect to other businesses' and the right to be free from retaliation for exercising any rights. 
       
      If you have any questions, please let us know.
    • 4 weeks ago
      Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Auth0 Enterprise Account Executive will be responsible for managing and further accelerating all sales activity within an assigned territory in large enterprise accounts.

      We are looking for an Enterprise Account Executive to be located in or around TOLA to help drive new business deals in the region.

      Responsibilities
      • Strong track record of growing revenues sophisticated, complex enterprise infrastructure software or cloud products where the buying decision is made by developers, but whose 6- and 7-figure annual subscription budgets are controlled by senior engineering and IT executives.
      • Experience with enterprise products targeted at developers is critical
      Requirements
      • Extensive experience closing both ‘land and expand’ and 7- figure deals
      • Clear understanding of and strong experience with the market we are selling into
      • Background in identity and security preferable
      • Excellent interpersonal skills - ability to relate and influence decision makers across the enterprise, from developers to senior executives
      • Deep discovery skills - knowing how to ask the questions to get to what does this person want/need? What does org want/need
      • Experience selling to developers directly
      • Experience in selling IT infrastructure
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!

    • 1 month ago
      We’re looking for an Account Executive to drive sales for our PaaS Solution, Aptible Deploy.

      This is a unique opportunity to be a high-impact, early member of the Aptible Team. Reporting directly to our VP of Sales, you will be responsible for navigating prospects through a well-orchestrated sales process to achieve a revenue goal.

      About Aptible

      Our Vision

      We see a future where it’s easy to bring a great idea into the world using the internet, while respecting data security and privacy. The next generation of businesses will design security and privacy into their operating processes. If every business is going to be a software business, every business will need to be a security business.

      We’re working to make information security a core competency of every startup. We envision a world in which startups have access to great information security, are empowered to focus on their businesses instead of on compliance, can scale faster and more efficiently, and are confident that they're creating quality products.

      Our Values

      Commitment to the Team
      We're passionate about building a diverse team of talented people who accomplish great things together, regardless of where they are. We talk a lot about the science of high-performing teams and how to make Aptible the best environment to support that kind of team. If you love the mutual support and camaraderie of a strong team that wins together, we want to hear from you.

      Commitment to Each Other
      We commit to each other as individuals, one on one. We measure our commitments carefully and hold each other accountable, which means we’re able to deliver more for our colleagues and customers in the long run. We set only a few very clear, ambitious goals as a company each quarter, and talk about them constantly to reinforce focus. We make time to recognize, praise, and reward those who consistently deliver on their promises.

      Commitment to The Mission
      Startups are hard, and we expect challenges and missteps. We love winning, but most of all, we value getting back up and getting better at what we do. We are deeply motivated to build trust on the internet by empowering teams, and we respect grit and perseverance in furtherance of that mission.

      Growth Over Perfection
      We fail often and early, and learn from it. We talk about improving constantly. We praise those who give feedback early and often. We put effort into being good at giving feedback: When we give feedback, we make each other feel big, not small. This helps create an environment where we can take reasonable risks, which in turn helps us make decisions quickly and learn fast. We expect managers to delegate a lot, and acknowledge that delegation means sometimes letting someone make what you think is the wrong decision.

      Teaching as Learning
      We are a team of learners. We value and respect teaching as the best way to learn, and make time to share information openly. We set explicit goals around training, and devote resources to developing and improving our internal training. We praise those who share knowledge in public — by asking and answering questions in team chat, writing documentation, and writing for our customers.

      Taking Responsibility Over Giving Responsibility
      Identifying problems is a good start, but we love solving them more. We think and talk a lot about how we can improve, and work hard at it. We value and reward those who take initiative. We don't like meetings where we only talk about problems.

      Asking Why
      We ask “why?” a lot in order to understand root causes. Asking why helps us cultivate focus and make high-quality decisions quickly. We don't attribute mistakes to human error. We view them as a starting point for an inquiry, not the end.

      Your Impact
      • You'll be the first dedicated Account Executive for Aptible Deploy, driving new business for a product that has demonstrated solid revenue growth and market resonance.
      • You’ll be an individual contributor focusing on generating new business, driving an effective sales process to hit and exceed your quarterly goals.
      • You'll help us establish deeper relationships with existing Deploy Customers, creating a cadence to check in with them.
      • You’ll leverage your own prospecting skills to supplement the lead flow provided by a growing, dedicated team of Sales Development Representatives.
      • You'll work with our Demand Generation Team to grow our pipeline through Paid and SEO.
      Your Strengths
      • SaaS Sales Experience: You have 5+ Years of experience in a closing role selling technical solutions, with a track record of hitting and exceeding your quota. Bonus: You have PaaS and/or IaaS Sales Experience.
      • Sales Engineering or Software Engineering Experience: You have experience as a Sales Engineering and/or Software Engineer.
      • Verbal and Written Communication Skills: You can navigate complex deal cycles that require engaging Senior Leaders. You enjoy interacting with people via phone/email to articulate ideas and gain their trust, and have experience drafting clear communications that demonstrate attention to detail.
      • Work Ethic: You have a track record of personal accountability, and a high standard of integrity and professionalism. You’ve demonstrated resilience and a desire to succeed in the face of new and/or unforeseen challenges.
      Our Benefits
      • Work from Anywhere: Enjoy the flexibility of working from home, a local co-working space, or your favorite coffee shop.
      • Open Vacation Policy: We encourage you to take the time you need, when you need it — for any holiday or matter of personal importance.
      • Paid Parental Leave: We offer job-protected Paid Time Off — 12 Weeks, Fully Paid — for all parents to bond with a newly born, adopted, or fostered child.
      • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Aptible.
      • Hardware & Software: We help you create your ideal office setup and provide any software you’ll need.
      • Company Travel: We come together in-person at least two to three times per year, in locations around the globe.
      Our Commitment to Diversity and Inclusion
      We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
    • We are stakefish

      Stake.fish is proof-of-stake focused blockchain infrastructure provider. We have a proven record as a reliable node operator. We operate validators on leading blockchains such as EOS mainnet, BOS, Cosmos, Tezos, Loom, Algorand, and Chainlink. We’re creating a platform that’ll let anyone stake their cryptos, contribute to network security, and earn a reward for it.

      We are looking for a Marketing Specialist to join us toward building an engaged international community for stake.fish. This is a remote position. This is a hands-on role, managers and directors need not apply.

      Responsibilities

      • Strategy: Develop our mid and long-term marketing strategic plans in Europe, N. and S. Americas, and Oceania.

      • Community building: Develop and rollout plans for building and fostering an international community. Generate word-of-mouth buzz and grassroots awareness.

      • Brand building: Day-to-day ownership of all our brands across all marketing channels and touchpoints.

      • Public relations: Manage international press and media programs, which includes: developing media kits, writing press releases, and securing media coverage.

      • Social media: Create and oversee the content, strategy and growth tactics of our social media channels.

      • Events: Create, participate and own the end-to-end management of our international events. Evaluate sponsorships programs to increase brand awareness.

      • Analysis: Conduct market analysis, research and recommend new ways to engage our community. Leverage data to create actionable insights.

      • Partnerships: Established partnerships with PoW miners, PoS stakers and other key participants of the ecosystem.

      • Trends: Monitor competitions, synthesize and communicate competitive trends.

      • Translation: Translate and manage translations of our content and products into other languages to better serve local communities.

      Requirements

      • Bachelor's degree in Business, Marketing or a related field

      • 3+ years of related marketing experience

      • 1+ year of experience in marketing blockchain technology and building communities

      • Proven success with creating and executing social media and organic growth strategy

      • Experience with marketing analytics and measurement tools

      • Experience with influencers program or brand ambassador programs

      • Fluent in oral and written English, mastery over other languages is a bonus

      • Excellent analytical, critical thinking, problem-solving and creative writing skills

      • Ability to work independently and as part of a team, in a fast-paced and ever-changing environment

      • Full of energy with a positive attitude toward work and life

      • Effective presentation and public speaking skills

      Please apply at link below and include links to any of your work you would like to share with us while we consider your application.

      We are looking for fun, curious and committed individuals to join our team. You will have the opportunity to travel. This is a great adventure of a lifetime!

      Location: Remote

      Employment type: Full-time

      Compensation: Competitive

      Level: Intermediate or Senior

  • Product (13)

    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Platform Engineering group at Auth0 builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for infrastructure, data storage, observability, SRE, provisioning, compute, orchestration platform, build/test/deploy, tools and services - all of the components that make up the Auth0 Platform.

      We’re looking for a technically savvy product manager to deliver solutions that empower customers to realize the value of the platform. This is a high-impact role that requires you to understand the business challenges and use-cases of our auth0 customers and developers to shape the product roadmap. Experience in cloud (AWS) infrastructure, storage, security, containerization/kubernetes, and CI/CD pipeline is highly desirable. A fierce curiosity and strong collaboration skills are your keys to success.

      You will:

        • Conduct product research and discovery with engineering teams.

        • Analyze and synthesize signals from multiple sources: users, field teams, market data, competitive analysis, and others.

        • Define the near and long-term strategy and socialize it with stakeholders.

        • Work daily as a member of a dedicated team with engineering and design, organized around a shared mission.

        • Develop and test product hypotheses, working in a lean and iterative way.

        • Define and track KPIs and success metrics for your product area.

        • Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches.

        • Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation).

      You might be a good fit for this role if you:

        • Have 5+ years of experience as a product manager, preferably in a startup environment, with a minimum of 5 years working in the software industry.

        • Has experience working on technology platforms, experience in building highly available and scalable large web software backends in cloud environments (Preferably AWS).

        • Has experience with microservice architecture and web application/services development.

        • Has experience working with DevOps teams, SRE teams and managing infrastructure running business-critical applications.

        • Has prior experience in working with one or more domains like SQL/NoSQL databases, full-stack web deployments, SaaS or PaaS deployments.

        • Has experience working with containers, kubernetes, container orchestrators, and cloud deployments.

        • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.

        • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.

        • Are curious about new technology and exhibit a strong desire to learn.

        • Have a degree of technical fluency that allows you to communicate with and understand your target audience (developers).

        • Love the work of identifying and deeply understanding customer problems.

        • Exhibit user empathy and seek their input at all stages of the product life cycle.

        • Are self-motivated and have experience working remotely.

        • Can travel domestically or internationally when required (15% or less).

        • Have experience working on Platform is a plus.

      Preferred Locations:

        • #US; #AR; #CA;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    • Would you be excited by defining and managing successful products in a huge and rapidly changing segment of the software industry?

      Databases fuel the explosive growth of the web and cloud economies, and IDERA is the industry leader in the field of SQL Server monitoring, security and compliance. Our suite of products is utilized world-wide by thousands of Fortune 100, Fortune 500 and small business. IDERA is currently looking for a motivated, energetic Product Manager to join the SQL Products team.

      At IDERA you will have an opportunity to grow your product and leadership skills in a fun, rapid pace and innovative work environment.

      As a remote company, we do welcome applicants from all over the world. Due to the current team structure, we’d prefer candidates not beyond GMT+2.

      Responsibilities

      • Drive the direction, feature set and release cadence for several products in the database monitoring, management and security space
      • Work with customers, internal stakeholders and remote development teams to drive product feature definition
      • Plan and facilitate conversations across our organizations to understand requirements, pain points and devise potential ways to address these
      • Documenting future product features and requirements into well-organized written product requirements
      • Driving and tracking product development progress with one or more development teams
      • Communicate product roadmap and product value propositions to partner marketing and sales teams.

      Requirements

      • See yourself as a problem solver, able to think creatively to remove obstacles.
      • You prefer to be hands-on with your products, able to install and use what your target users use, putting yourself in their shoes.
      • You are comfortable evangelizing your products including authoring blogs, technical tutorials, webinars and more.
      • Are comfortable in a highly visible position that will interact at all levels within a major software company. Your ability to communicate and influence others will be a key to success.
      • Experience working with both qualitative customer insights and quantitative customer data to inform decisions
      • Experience of working with remote/external teams

      Benefits

      We want to support you as a human and an individual through the benefits we offer. These include:

      • Location/Travel: Being a distributed team, you can work from wherever you want.
      • Flexible working hours: You choose your working hours. We understand life comes with responsibilities and complications. We have families and personal lives, and we encourage all our employees to spend time tending to them.
    • 2 weeks ago

      What We’re Building

      After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

      We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

      The Team You’re Joining

      75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

      Product Management at Routable

      You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

      It’s a unique opportunity to influence how to build an amazing product that customers love.

      Key Areas of Focus

      • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

      • Obtain comprehensive product knowledge

      • Develop a deep understanding around our business goals and how they correlate to our product roadmap

      • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

      • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

      • Own our product requirement documentation, keeping it comprehensive and up-to-date

      • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

      • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

      • Be a true champion of accurately scoping work

      Who we’re looking for:

      • You love to build systems, processes and tools

      • You enjoy collaborating with teams across the organization

      • You love to support others, ultimately wanting the team to thrive

      • You are a quick learner, and hungry for product mastery

      • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

      Need to have:

      • 3+ years experience as a Technical Product Manager

      • 3+ years experience working with JIRA, or other product management tools

      • 3+ years experience analyzing product metrics, funnels and making data driven decisions

      • Experience with managing remote software development teams

      • An analytical mind and strong quantitative skills

      • Ability to thrive in an autonomous environment, and manage projects through to delivery

      • Strong product development lifecycle understanding

      • Strong people and project management skills

      • Empathy and the ability to connect with others on many levels

      • Sound business intuition and solid technical judgement in project planning and decision making

      • High oral and written communication proficiency

      • You’ve contributed code and/or design to a live product that serviced thousands of users

      Nice to have:

      • Experience managing SaaS product development

      • Experience with financial products or services

      • You know how to code

    • 2 weeks ago

      The Role: Product Manager

      Location: Continental US, Remote required

      ABOUT STRONGDM

      strongDM is a customer-first company that has a rabid fan base. When was the last time you heard things like:

      Splunk's CISO Joel Fulton says "strongDM gives you what you can’t get any other way- the ability to see what happens, replay and analyze incidents."

      Chef's co-founder Adam Jacob says "strongDM takes the friction out of getting staff access to the systems they need."

      We built a technical product for technical buyers who have a high bar and low tolerance for sales spin. Customers love us because:

      The product rocks: strongDM fundamentally changes the relationship between InfoSec, DevOps, and end users. Enforce the controls security needs while making it easier to facilitate access.

      Customers trust us: we built a technical product for technical buyers. We do not use jargon. There is no alternative but to always be technically accurate. We are not afraid to admit product gaps.

      We’re real humans: we built a serious product without taking ourselves too seriously. Each member of the team is deadly good at their job, and yet we crack jokes on the phone with customers.

      WHAT YOU’LL DO

      As it says above :) Product is one of the three fundamental tenets of the strongDM business. It needs to work: seamlessly, effectively, and confidently. It’s written by engineers, for engineers. It’s outrageously difficult to build and yet must be the polar opposite to use.

      Welcome to the Product Management at strongDM! You ensure that what the Technical Account Management and Support Teams hear day-to-day gets integrated into the product. You advocate for trends which only you can see (Kubernetes wasn’t in product workloads for years until it was, overnight). You talk to customers. You talk to everyone. You read all the things. You advocate for what we build, when we build, and how we build (in tandem with a Product Designer). Product starts and stops with you.

      REQUIREMENTS:

      • Manage technical software products from planning to production

      • Know what you don’t know… get to know our customers, articulate their problems, and dig in deep to understand exactly what they need (not necessarily what they think they need)

      • 2 - 5 years building or PMing a technical product

      • An outrageously good nose for superb end user experience

      • You don’t need to code, but you need to quickly gain an in-depth understanding of software systems, understand and weigh in on trade-offs, make meaningful contributions to discussions on software architecture, security, etc. So… experience as a software engineer or equivalent would be OUTSTANDING :)

      • Familiarity with security, compliance, infrastructure, networking, or auditing products a strong plus.

      • Understand developer-centric products and all the requisite implications of marketing to that buyer

      • Can see the forest through the trees - yes, you’re outlining features, but we need solid business judgment and justification too

      • Gets stuff done, achieving significant results under tight timeframes. We all pull our own weight here.

      • Comfortable interacting with customers and coworkers alike

      • Humble - we all make mistakes. Every single one of us.

      COMPENSATION:

      • Industry-standard base

      • Extremely competitive benefits, including:

      • Medical, dental, and vision insurance

      • 401k, HSA, FSA, short / long-term disability, 3 month parental leave

      • 3 weeks PTO + standard holidays

      • Equity in a fast-growing startup

      • No travel required

      TO APPLY: email [email protected]; Attn: Product Manager

    • 2 weeks ago
      Please see here for a full job description: 

      Summary
      We're hiring a full time, full-stack software developer—preferably with proficiencies in Python and React—to work with our distributed team.

      Zoomforth helps professionals gather content and easily design beautiful websites. It's like Squarespace, but for professional communications. Our software makes the complex simple, and the boring beautiful.

      We're looking for engineers who are passionate about the quality of the product they build. We strive to make our code clean and clear, and our product even cleaner and clearer.

      Join a profitable growth-stage startup and work from anywhere, while learning with—and from—an amazing team. You’ll work with talented engineers on a well developed code base and support some of the most respected startups, agencies, and businesses in the world.

      🌎Remote Working | 🕑Full Time (Contract Optional) | 💛Employee Benefits

      Why work with Zoomforth?
      - We continue to modernize our codebase leveraging the latest advancements in frontend and backend tools. We believe in using the right tool for the job.
      - With a small eng team, you can help shape the direction of our software and systems.
      - We have constant feedback loops in place. From code reviews to sales calls, you will hear how the features you build impact our customers.
      - We value getting the job done more than the number of hours you’re behind your computer screen.

      Compensation
      $80k-$140k base, based on role and experience
      Health, medical and dental
      Non-matching 401(k)
      Unlimited vacation

      Logistics
      This is a remote job for a distributed team, with opportunities for travel and team retreats


      Preferred Technologies
      • Python web frameworks—we use Python Pyramids
      • Modern JavaScript frameworks and tooling—we use Webpack + React
      • Git + Github


      Responsibilities
      • Design, implement, and improve our frontend React application, backend Python application, and ancillary systems
      • Work with the product team to help determine product direction
      • Review and improve other engineer’s code
      • Work with engineers to design data models and implement application features.
      • Participate in on-call customer support when necessary


      Qualifications
      • We're a small, distributed team—so excellent communication, and a self-motivated work ethic are essential. Bonus if you’re experienced with remote work.
      • The desire to work with no hand-holding—i.e., independently research and design software systems based on business needs. Learning new skills along the way as necessary.
      • Experience with the systems needed to build and maintain a full web app stack:

      Critical:
      • Experience with modern JavaScript frameworks and package management (React is preferred)
      • Experience with interpreted web application frameworks. (Python Pyramids preferred)
      • SQL Database experience in concurrent applications
      • Basic proficiency in CSS
      • Writing pragmatic, productive tests
      • Using CLI Git and GitHub

      Nice to have skills:
      • Docker experience
      • High level proficiency in CSS
      • Webpack, Babel, ES6
      • Linux server management, BASH
      • RESTful application design
      • AWS infrastructure management, (EC2, Elasticbeanstalk, cloudfront)
      • Network debugging
      • Network and application security experience
      Zoomforth helps customers gather content and easily design beautiful websites. Our software makes the complex simple, and the boring beautiful. It's like Squarespace, but for professional communications.

      Join a profitable growth-stage startup and work from anywhere, while learning with and from an amazing team. You’ll work alongside our CEO and support some of the most respected startups, agencies, and businesses in the world.
    • D2iQ is looking for an experienced Product Manager that can lead some of the strategic initiatives around Kubernetes and data services. You will collaborate with customers, the open-source community, partners, engineering, marketing and other functions to build a great product and make it successful in the market. If you’re passionate about product, can identify patterns from customer needs, and create well-defined requirements and user stories to help engineers deliver fantastic software solutions, come join us!

      Our headquarters is in San Francisco, CA but we're open to remote candidates in the United States or Germany.

      Job Responsibilities
      • Define strategy and drive execution of cloud operations capabilities for D2iQ's strategic Kubernetes initiatives and existing product.
      • Own and prioritize the backlog; participate with engineering in sprint planning to represent customer requirements to ensure we build the right solution
      • Work closely with customers to understand their needs and validate product direction
      • Define features, user stories, requirements and acceptance criteria
      • Deploy, use and test your own product to accept and provide early feedback within the development lifecycle
      • Work with all other functions to enable, market and advocate your product.
      Skills & Requirements
      • Experience working with two or more of the following open-source technologies: Kafka, Cassandra, Spark, HDFS, Elasticsearch, Tensorflow, Jupyter, Kubernetes
      • Knowledge of the datacenter infrastructure market and current trends
      • Strong understanding of Distributed Systems: Install, Upgrade, Backup / Restore, Compatibility Matrix, OS Support, Logging, Metrics, UI, CLI, Telemetry, etc...
      • Strong understanding of the Cloud Service Provider and marketplace offering integration: AWS, Azure, GCP
      • Technical understanding in one or more of: containerization, virtualization, networking, storage, security, operating systems
      • Proven track record of shipping successful enterprise software products is a must
      • Master of lean product development methods and worked with Jira before
      • Data-driven decision maker
      • Detail oriented and passionate about a great user experience combined with the ability to back proposed decisions by data
      • Superb communication and presentation skills
      • Minimum 3-5 years of experience as a Product Manager
      • Preference for candidates based in the San Francisco Bay Area but remote applications in the US will be considered
      About D2iQ - Your Partner in the Cloud Native Journey

      On your journey to the cloud, you need to make numerous choices—from the technologies you select, to the frameworks you decide on, to the management tools you’ll use. What you need is a trusted guide that’s been down this path before. That’s where D2iQ can help.

      D2iQ eases these decisions and operational efforts. Rather than inhibiting your choices, we guide you with opinionated technologies, services, training, and support, so you can work smarter, not harder. No matter where you are in your journey, we’ll make sure you’re well equipped for the road ahead.

      Backed by T. Rowe Price, Andreessen Horowitz, Khosla Ventures, Microsoft, HPE, Data Collective, and Fuel Capital, D2iQ is headquartered in San Francisco with offices in Hamburg, London, New York, and Beijing.

    • About HashiCorp

      HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks.  We build tools to ease these decisions by presenting solutions that span the gaps.  Our tools manage both physical machines and virtual machines, Windows, and Linux, SaaS and IaaS, etc. 

      About the Role

      Hashicorp is a multi-cloud company that believes in beautiful, simple developer tooling for infrastructure operations. Terraform exemplifies this via Providers, in some ways Terraform is its provider ecosystem as they are such an integral part of using the product. The Provider Ecosystem group is responsible for maintaining and growing the number of providers available to our users as well as making sure the development and on-boarding experience is great.

      The group works with our major cloud partners to ensure a high bar of quality and coverage across some of our most popular providers. Within this group we have engineers focused on provider approach to Kubernetes and VMware. These represent some of our most important resources for on-premise or private datacenter provisioning workflows.

      In this role you can expect to:
      • Conduct detailed interviews and research with users to understand their problems more deeply.
      • Write PRDs (Product Requirements Document) that explain and detail problems aggregated from our customers.
      • Prioritize customer, community and internal feature requests for the team to work on.
      • Own and define the roadmap and strategy for VMware and Kubernetes with Terraform.
      • Craft the product story by understanding the ecosystem landscape and HashiCorp principles
      You may be a good fit for our team if you have:
      • 2+ years in product management or have a technical background in infrastructure or DevOps.
      • Significant experience with devops tooling, or infrastructure-as-a-service.
      • Strong technical skills or knowledge.
      • Articulate and effective communication skills, both in writing and verbally.
      • Analytical with the ability to prioritize and make tradeoffs
      Attributes
      • Collaboration: Ability to work in a team setting with many different functional roles and priorities
      • Curiosity: Interested in determining how things work at their core, always taking the step further to learn more
      • Care: Take ownership over their work, will make sure what is shipped is high quality
      • First principles thinking

       HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-EC1

    See 6 more Product jobs
  • All others (10)

    • Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

      Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

      We’re building a more trustworthy Internet. Come join us.

      Senior Technical Program Manager - Edge Engineering

      Fastly is looking for a Senior Technical Program Manager to work with our Edge Engineering teams to drive execution of workloads passionate about increasing availability, performance, and efficiency of Fastly’s network. You will be responsible for helping teams develop and improve their processes for change management, coordination, planning, and implementation, for Fastly, daily. This position reports to our Senior Technical Program Manager, Engineering and partners with the Senior Director, Edge Engineering.

      You’ll be a leader and facilitator at Fastly. You will have all of engineering on your side in the constant work of making our network, systems, and internal infrastructure more powerful, lower cost, and more useful to our customers. You will be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the Edge Engineering teams are firing on all cylinders. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

      This is a role which has an impact on a large number of human lives, you’ll be helping make the internet a better place. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

      What will you do?

      • Participate in regular planning, helping teams remove blockers, handle dependencies and resolve prioritization conflicts.
      • Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
      • Ensure timely updates on Key Performance Indicators from teams, report on current vulnerabilities and problem backlogs, and progress therein.
      • Partner with Engineering, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
      • Participate in executing on roadmaps for architectural and process changes 
      • Instill discipline and consistency within the Edge Engineering teams in terms of operational methodologies and documentation.

      Who will you work with?

      • Kernel, Edge Systems and Network Optimization leadership
      • Operations and infrastructure teams
      • Reliability engineering teams
      • Application software development teams
      • Network engineering
      • Infrastructure/datacenter operations team
      • Security team
      What we’re looking for:
      • Significant experience with issue and project tracking systems, such as Jira, Confluence, Smartsheet and Zendesk.
      • A strong action bias, preference for execution and incremental improvements.
      • Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
      • Passionate about growing the efficiency and stability of our Edge platform, up to scales of thousands of components and tens of systems.
      • Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously as necessary
      • A shown collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance
      • Focus on the business needs and infrastructure reliability first and foremost.
      • Experience as a technical program manager in infrastructure, cloud or SaaS environments.
      • Some operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services
      • Experience with any of hardware-centered, network-centered, or kernel-centered programs a plus
      • Ability to integrate experiences and training to learn new technological paradigms.
      • Strong analytical and interpersonal skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
      • Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
      • Focus on results and outcome, not just process.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

    • 4 days ago
      Truveris is a digital health company that partners with employers, brokers, and pharmaceutical companies to dramatically improve people’s ability to afford and access prescription drugs. With expertise and technology solutions that span across the prescription drug ecosystem, we deliver the outcomes people and businesses need to thrive.

      We are on a mission to transform the pharmaceutical industry and are backed by leading venture capital firms including Canaan Partners, First Round, New Atlantic Ventures, New Leaf Venture Partners, Tribeca Venture Partners and McKesson Ventures. In 2018, Truveris was ranked as one of the fastest growing technology companies in the U.S. by Deloitte, Crain's, and Inc.

      The Senior Data Architect will be primarily responsible for the design and governance of the Truveris data model. The Senior Data Architect will work with business leaders, analysts, and engineering to surface data model needs.  The ideal candidate will have both the business acumen and technical prowess required to complete the following: surface data model needs from business leaders, analytics, and engineering; create a data model that meets current needs and is extensible as new requirements are identified; execute on that model to help achieve the company’s overarching business objectives.

      RESPONSIBILITIES
      • Develop and maintain a comprehensive data architecture for the Truveris Unified Data Platform (UDP)
      • Work with business stakeholders to identify critical data and data use cases across the organization
      • Develop and revise conceptual, logical, and physical data models including entities and attributes and their inter-relationships and dependencies
      • Integrate disparate data models across the company into one enterprise-wide Unified Data Platform design

      • Develop database design and architecture documentation
      • Work with the Director of Data Integration to create documentation and/or the requirements for a documentation system that covers data lineage, data definitions, and metadata for business-critical data domains
      • Create and maintain data flow diagrams
      • Surface inconsistencies in data definitions so that they can be reconciled

      • Work with the Director of Data Integration to develop and revise the data governance framework

      • Partner with engineering and security/compliance to ensure compliance with data security and privacy policies and procedures 

      • Design data model components to support data transformation and results of analytic algorithms
      • Build a deep understanding of the data and analytic landscape at Truveris including data sources, data/analytic assets, and products
      • Understand business rules that govern how data is transformed, integrated, and used by the organization’s products
      • Design data models to support the results of data transformations and analytic algorithms
      • Make recommendations on what should be supported in the UDP versus in the BI products to create performant products that encourage reuse of analytics
      • Drive culture of standardization in data transformation and analytic logic

      • Optimize data model for scale and performance

      QUALIFICATIONS
      • Bachelor's degree in computer science, computer information system or other data related field
      • 5+ years of work experience as a Data Modeler/Data Architect; deep proficiency in data modeling and data management principles
      • 3+ years of work experience in healthcare (payer, care provider, data analytics, PBM) 
      • Experience with PBM data and the PBM industry strongly preferred
      • Experience with claims and eligibility data strongly preferred
      • Experience with health industry integration technologies such as Mirth, Orion Rhapsody, eGate a plus
      • Standards experience with C-CDAXML V3, HL7, IHE profiles a plus
      • Understanding of SDLC and Agile methodologies, experience with Scaled Agile Framework is a plus

      KNOWLEDGE/SKILLS
      • Ability to work with business, operations, and engineering stake holders
      • Hands-on experience with data modeling tools
      • Experience with Jaspersoft/Talend ETL
      • Experience with AWS services such as S3, EMR, EC2, and Amazon RedShift strongly preferred
      • Experience with ETL development, including data migrations, integrations, and analytic transformations
      • Ability to manage multiple responsibilities simultaneously
      • Excellent communications and documentation skills; ability to work on a collaborative team
    • This position is remote based. 

      Managers in the security engineering department at GitLab see the team as their product. While they are technically credible and know the details of what security engineers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of security commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.

      The Field Security team is the public representation of GitLab's internal Security Team and function. They are responsible for evangelizing GitLab's Security practices both internally and externally, as well as providing expert guidance to internal and external customers about the best practices to secure GitLab assets. As the leader of the Field Security Team at GitLab, you will be  leading a team that is working towards raising the bar on security. The team will achieve that by working and collaborating with cross-functional teams and global customers to provide guidance on security best practices.

      Responsibilities
      • Build a strong, collaborative partnership with sales and product teams
      • Participate on customer calls providing assurance on GitLab security
      • Create innovative and effective strategies for addressing customer requests
      • Assess and promote customer security requests across the GitLab security and product teams
      • Hire a world class team of security analysts to work on their team
      • Help security analysts grow their skills and experience
      • Provide input on security architecture, issues and features
      • Hold regular 1:1's with all members their team
      • Create a sense of psychological safety on your team
      • Recommend security-related technical and process improvements
      • Author project plans for security initiatives
      • Draft quarterly OKRs
      • Train analysts to screen candidates and conduct managerial interviews
      Requirements
      • 2+ years experience leading teams
      • Strong sense of ownership, urgency, and drive
      • Excellent written and verbal communication skills, especially experience with executive-level communications
      • Ability to make concrete progress in the face of ambiguity and imperfect knowledge
      • Leadership at GitLab

      Compensation

    • This position is remote based.

      As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

      Responsibilities
      • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
      • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
      • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
      • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
      • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
      • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
      Requirements:
      • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
      • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
      • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
      • Ability to use GitLab
      • You share our values and work in accordance with those values.
      Desired Skills:
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an admin or developer
      • Experience with enterprise integration tools
      • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
      • Ability to collect, synthesize, and research complex issues and diverse information.
      • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
      Performance Indicators

      Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

      Learn more about Leadership at GitLab

       

      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
      • Selected candidates receive a short assessment from our Global Recruiters
      • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
      • Successful candidates will subsequently be made an offer via email

      Additional details about our process can be found on our hiring page.

      Compensation

      The compensation for this role can be found here.

      Remote-TAM
      Remote-ATL
    • smallstep (North America)
      1 month ago

      Smallstep​ is building an open source identity authority plus toolchain - called ​step​ - that lets software teams securely connect and operate apps running across clouds, containers, serverless, and connected devices. We believe the only way to successfully secure cloud-native computing is to move past perimeter security using world-class PKI (certificates) and mutual TLS.

      Smallstep is a nimble deep-tech startup of seasoned experts In San Francisco. We are looking for a Developer Relations professional who can assist our community with implementations, trainings, and technical questions, As the first Developer Advocate at smallstep you’ll be responsible for driving awareness and participation in the smallstep open source community . This position is ideally in San Francisco but we encourage remote applicants.

      - You are great with people, especially engineers

      - You have strong knowledge of modern cloud architectures and popular development tools, platforms, and/or relevant frameworks

      - You feel comfortable walking users through new scenarios and technical implementations.

      - You are a documentation and content machine - comfortable speaking anywhere, at any time, to anyone.

      Technologies such as HTTPS/TLS, certificates (X.509), and OAuth are not foreign to you.

      - You have spent 2+ years working with developers.

      - You document everything and make it easy for others to find and take action against.

      - You want to join a tight-knit team

      - You love open source software and communities

      - You believe distributed systems deserve great security out-of-the-box

      - You want to be part of the paradigm shift to move past network perimeter security

      - You are collaborative, low-ego, and results-driven

      - You like making impactful contributions but also enjoy helping others do the same

      - You want to work with founders in a fast-growing startup with excellent investors

      - Interest or passion to evangelize through speaking & writing (nice to have)

      At smallstep, we work reasonable, flexible hours. We look for people who are thoughtful, can break down problems, and often work individually. You are trusted to work on your own and to ask for help when blocked. As an early stage startup, smallstep teams get the benefit of working across many areas and contributing directly to the success of the organization. smallstep is a two-year-old well-funded startup backed by Accel, boldstart.vc and upside partnership.

    • Hashi Corp (UK & Europe)
      1 month ago
      About HashiCorp

      HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our tools manage both physical machines and virtual machines, Windows, Linux, SaaS and IaaS, etc.

      About the Role

      It is the mission of the HashiCorp Developer Advocate to build relationships with our incredible community of developers, advocating in dual parts for the tools and the developers. This role will advocate on behalf of the practitioner, inside HashiCorp, to provide feedback on bugs and feature requests, build supporting tools, write documentation, and improve the overall developer experience. This role is all about representing and supporting the HashiCorp developer community, and we are looking for someone who can share their passion for our products while leading the way in the DevOps space.

      As a Developer Advocate, you will focus your activities on adoption, education, enablement, and product as functions of engineering.

      In this role, you can expect to:
      • Define and drive our HashiCorp community and developer adoption with the HashiCorp suite of tools
      • Deliver compelling presentations, product demos, sample solutions, technical blogs, and discussions to drive adoption of HashiCorp products
      • Prototype new projects and technical integrations between HashiCorp products and tools in the broader ecosystem
      • Build demos, webinars, white papers and tutorials about emerging technologies and industry developments
      • Collaborate with internal teams on the product roadmap, market positioning, messaging and developer program initiatives
      • Support the product team in helping to analyze, update, re-design and craft compelling web and online experiences and easy learning opportunities for developers aiming to get started with HashiCorp tools.
      • Gain industry recognition and credibility as a regular attendee, panelist and keynote speaker at technology conferences, trade shows, and press events
      • Maintain a strong and credible presence in social media channels meaningful to developers and operators
      • Scale, extend and drive the global expansion of existing community-focused programs, for example Hackathons, User Groups, Meet-ups, Community and DevOps events.
      • Build relationships with community enthusiasts in the field to improve the experience of the open source developer community
      • Share standard methodologies and help build a best-in-the-industry Advocacy organization
      • Assist in the development of and improvement of community-focused programs like our Diversity Scholarship program 
      You may be a good fit if you have:
      • Bachelor’s Degree in Computer Science or a related field, or relevant work experience
      • Exceptional oral and written communication skills
      • The ability to work cooperatively with, and gain the respect of, software developers 
      • Experience writing code, contributing to, and understanding of the community mechanisms of open source projects
      • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem
      • Strong customer focus, ownership, urgency, and drive
      • Willing to travel to conferences, meetups, and other events

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-RS1

    • CircleCI (US only)
      1 month ago

      As Director of Information Technology your main goal is to enable our global organization through the effective use of Information Technology.  You will be responsible for defining CircleCI’s technology strategy, and a vision for how that should unfold over the upcoming 3-5 year horizon.  You will build and lead the IT team, and shape our systems architecture and technology choices. You will define and communicate key IT policies and procedures, and set clear expectations that our employees and departments can understand and be accountable to uphold.  You will collaborate with other teams to choose a rational roster of systems, tools, and integrations that maximize our efficiency as an organization, and the employee experience. The Director of IT will report directly to the VP of Customer Engineering. 

      About the IT Team: 

      The IT team is responsible for provisioning and supporting our key technologies (workstations, A/V equipment), providing a help desk to our employees, and administering key tools and platforms used across the organization.  Additionally the IT team is responsible for collaborating with the Security Team to ensure ongoing compliance with FedRAMP, SOC 2, and other emerging requirements.  

      What you'll do: 

      • Define CircleCI’s technology strategy and a vision of how that unfolds over a multi-year period
      • Identify a back office system architecture in conjunction with the key business stakeholders and system owners across the company
      • Define and document the critical business systems leveraged across the organization, and the necessary people/process/tools required to ensure effective day to day operations of those systems. 
      • Establish clear help desk policies, ensure SLA’s are being achieved, and provide a positive user experience to our employees.
      • Determine the appropriate separation of duties related to each critical business system, in conjunction with the existing business owners and primary user base.
      • Work with the Security Team to ensure ongoing compliance for FedRAMP and SOC 2. This includes being a guardian of the Access Control Policy. 
      • Assist in evidence creation for audits.
      • Help shape and manage a procurement process to ensure adequate visibility and control exists over technology purchases.  Oversee and negotiate annual contract renewals.
      • Document the intended use and best practices for our portfolio of communications tools;  how and when to use slack, e-mail, etc.
      • Drive organization-wide technical requirements and solutions on matters such as automating onboarding/offboarding, MDM, anti-virus, VPNs, phishing, password managers and 2FA.
      • Manage quarterly objectives and KPIs for the IT function.

       What we're looking for:

      • Experience driving the IT function for a growing global organization.
      • A collaborative mindset.
      • A hands-on leadership style, with a scrappy start-up mentality.
      • Great communication skills, especially strong at cross departmental collaboration.
      • Technical proficiency around AV systems, Okta, office wireless networks, MDM, anti-virus, VPNs, phishing, password managers and 2FA.
      • Understanding of SOC 2, FedRAMP and GDPR.
      • Passionate about solving problems for employees of all levels and working with compliance/security teams.
      • Excellent project management skills.
        • Ability to juggle, coordinate, track and follow through details of many seemingly unrelated issues.
        • Coordinate all the dependencies of a deliverable action across teams.
        • Provide concise reports to management.
      • Ability to escalate problems with applications or products to management with recommendations on solutions.
      • Strong writing and documentation skills.
      • Passion for our mission, our technology and our innovative approach to achieve  growth

       We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those who are enthusiastic about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do work that excites you, we hope you’ll apply.

      If you’re interested in joining the team at CircleCI, please send a resumé and cover letter describing what inspires you and why you think you are a good fit for the team. If you contribute to an open source project, write a blog, or have a presence on the web (GitHub, Twitter, Stack, etc.) we would love to hear about it.

      About CircleCI 

      CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster. 

      Founded in 2011 and headquartered in San Francisco with a global remote workforce, CircleCI is venture-backed by Scale Venture Partners, Threshold Ventures (formerly DFJ), Baseline Ventures, Top Tier Capital, Industry Ventures, Heavybit, Harrison Metal Capital, Owl Rock Capital Partners, and NextEquity Partners.

      CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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