Remote scala Jobs in February 2020

100 Remote scala Jobs in February 2020

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  • Hottest Remote Jobs

    • Maze is a user testing and usability research platform that turns prototypes into actionable insights from real users, bringing confidence to the design process.

      We're official partners with the world's best design companies: InVision, Figma, Sketch, Marvel, and Adobe! More than 20,000 designers and product managers from companies like Salesforce, Microsoft, and IBM are using Maze to power up their user testing process.

      We believe that products should be tested at the design phase, and we empower product teams with data to remove all guesswork from building digital products. We're a fully remote company working from all over the world, backed by some of the world's top VCs. We love traveling, telling great jokes (read: puns with the word "maze" in it), and terrible drawings. Come join us!


      The job

      You will work on all aspects of our current product, which includes: 

      - Our user-research platform, with all the challenges associated with complex data-visualisation & analytics dashboard.

      - Our tester’s hiring platform, where you’ll work with us on building a complete marketplace from scratch.

      - Prototyping tool integrations, or you’ll be able to work directly with the development teams of InVision, Marvel, Adobe, Figma and more.

      - Our automated reporting platform, where you'll work on a comprehensive document for the whole product team to collaborate on.


      As part of the Maze team, here’s what you’ll do:

      - Architect and develop highly scalable web applications

      - Work closely with our designer and engineers to design, build, and ship new features from scratch

      - Evaluate and improve the performance, durability, and security of applications in production

      - Take ownership for your tasks and see features through from start to finish

      - Help teammates improve when reviewing their work and appreciate feedback when they reciprocate


      Requirements:

      - Perfectly fluent in English

      - Javascript & ReactJS expert

      - GraphQL / nodeJS knowledge

      - Functional programming evangelist

      - Able to write maintainable and scalable code

      - Write tests & always improve your work environment

      - Enjoy working remotely


      Bonus points:

      - Interest for UX & UI design

      - Experience doing data-visualisation & canvas

      - Experience with deployment automation tools

      - A good dose of ambition, as well as a great sense of humor


      How to Apply:

      We receive a lot of applications so try to submit something that will grab our attention! It’s important for us to see your understanding of our product so make sure that:

      1) you've done some research on Maze and signed up to try the product;

      2) you include a well-structured and concise message with your application explaining why you find Maze interesting and why you'd be a good fit. Show off a little :).

    • Close (American or European Time Zone)
      5 days ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 10 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

  • Software Development (70)

    • Maze is a user testing and usability research platform that turns prototypes into actionable insights from real users, bringing confidence to the design process.

      We're official partners with the world's best design companies: InVision, Figma, Sketch, Marvel, and Adobe! More than 20,000 designers and product managers from companies like Salesforce, Microsoft, and IBM are using Maze to power up their user testing process.

      We believe that products should be tested at the design phase, and we empower product teams with data to remove all guesswork from building digital products. We're a fully remote company working from all over the world, backed by some of the world's top VCs. We love traveling, telling great jokes (read: puns with the word "maze" in it), and terrible drawings. Come join us!


      The job

      You will work on all aspects of our current product, which includes: 

      - Our user-research platform, with all the challenges associated with complex data-visualisation & analytics dashboard.

      - Our tester’s hiring platform, where you’ll work with us on building a complete marketplace from scratch.

      - Prototyping tool integrations, or you’ll be able to work directly with the development teams of InVision, Marvel, Adobe, Figma and more.

      - Our automated reporting platform, where you'll work on a comprehensive document for the whole product team to collaborate on.


      As part of the Maze team, here’s what you’ll do:

      - Architect and develop highly scalable web applications

      - Work closely with our designer and engineers to design, build, and ship new features from scratch

      - Evaluate and improve the performance, durability, and security of applications in production

      - Take ownership for your tasks and see features through from start to finish

      - Help teammates improve when reviewing their work and appreciate feedback when they reciprocate


      Requirements:

      - Perfectly fluent in English

      - Javascript & ReactJS expert

      - GraphQL / nodeJS knowledge

      - Functional programming evangelist

      - Able to write maintainable and scalable code

      - Write tests & always improve your work environment

      - Enjoy working remotely


      Bonus points:

      - Interest for UX & UI design

      - Experience doing data-visualisation & canvas

      - Experience with deployment automation tools

      - A good dose of ambition, as well as a great sense of humor


      How to Apply:

      We receive a lot of applications so try to submit something that will grab our attention! It’s important for us to see your understanding of our product so make sure that:

      1) you've done some research on Maze and signed up to try the product;

      2) you include a well-structured and concise message with your application explaining why you find Maze interesting and why you'd be a good fit. Show off a little :).

    • Bold Penguin (Eastern Time +/- 2 hours)
      Yesterday

      We didn’t create Bold Penguin because commercial insurance is broken. It isn’t. But as the world has gotten more connected and digitized, commercial insurance lags behind—creating a fragmented landscape where businesses, agents, and insurance companies struggle to interact in a smooth and easy way. That’s why we’ve built a highly efficient exchange that cuts the friction out of commercial insurance by connecting everyone to the right quote in record time.

      Powering the world of insurance is no small feat, so we’ve brought on a team that's not only incredibly talented but also passionate about our potential to upgrade the entire industry. As more and more companies big and small depend on our technology to operate in the commercial insurance space, we’ll need the best talent all around to support our growth. That’s why we’re looking at you (yes, you!) to make a bold move and join our adventure.

      Your  Role

      As a Cloud & Site Reliability Engineer, you will be a subject matter expert in building highly reliable, highly scalable features and infrastructure. You’ll use DevOps principles to ensure that Bold Penguin’s software systems are always available and ready to scale to meet growing demands. 

      Click here to learn more about DevOps on the glacier

      What You’ll Do

      • Ensure the reliability, performance, and availability of our platform by working as part of a cross-functional product team
      • Participate in agile ceremonies such as iteration planning, retrospective, and daily standups
      • Be part of the shared on-call rotation and proactively research possible issues affected the availability of our platform
      • Understand and clearly articulate tradeoffs in architecture decisions with regards to cost, security, operational efficiencies, performance, and availability
      • Build and maintain infrastructure with executable code (IaC) and automated delivery pipelines
      • Be passionate about Cloud/DevOps/SRE concepts such as Immutable Infrastructure, Cattle vs Pets, Infrastructure as Code, Delivery Pipelines

      Skills & Qualifications

      • Deep, hands-on expertise with AWS Cloudformation and other Infrastructure as Code tools
      • Experience with Amazon Web Services; specifically EC2, ECS, ELB, CodePipeline, RDS, Redshift, S3, IAM, and Lambda
      • Ability to articulate Cloud & DevOps concepts to a variety of technical & non-technical team members
      • Bonus points for expertise in implementing security & compliance frameworks such as SOC/2, NIST 800-53, and NIST 800-171 especially in Amazon Web Services
      • Bonus points for AWS Certifications 
      • Bonus points for familiarity with microservices architectures, Ruby on Rails and/or ETL tools such as Fivetran.
      • Experience working at technology companies and startups desirable
      • 2-4 years + of working remote, full time, and/or with full time co-located teams across different time zones.

      BONUS POINTS

      • Full-stack expertise in multiple tiers of modern web applications (e.g. front end, back end, infrastructure, etc.)
      • Open-source contributions and/or speaking experience.
      • Previous work experience in insurance and/or experience with policy rating very desirable.
      • You love Penguins! ;P

      TRAVEL TO THE "GLACIER" (please read)

      • We are firm proponents of "seeing eye to eye by meeting face to face". As such, our remote team travels in once a quarter for a full day of collaboration, goal setting, team building, etc.  Are you able to make this work?  In addition to this we also ask that, if hired, you are able to make the first week onsite for onboarding/training. 

      PENGUIN PERKS

      • For a healthy colony.
        • Our plan covers 50% of your Medical Premiums – Health - HRA, Dental, Vision, and Life Insurance, as well as Short & Long Term Disability (Trust us, the benefits are great!
      • Penguins plan for the future.
        • 401k Match program, up to 4%! 
      • Parental Leave
        • 16 weeks of parental leave (your kids need you there!)
      • Need a vacation?
        • Unlimited PTO - Please take a vacation - you need it and we applaud it and in fact we require you take 10 days off!
      • Hungry? Thirsty?
        • We offer free snacks and drinks, as well as catered lunch every Monday (even to our remote employees...nomb nomb nomb)
      • Penguins need to learn!
        • We support your professional growth. Certifications, training, memberships, and conferences are actively encouraged—and often covered.
      • Penguins are social creatures and love to play!
        • We have frequent happy hours, company events, and outings. What kind of company would we be if we didn't have some fun!?!? 
      • Penguins give back.
        • We offer volunteer opportunities every month!  There is no better feeling than giving back =)
      • Don’t want to move to Columbus?
        • We offer up to 100% remote engineers!
        • You must be OK visiting the office for a day or two every quarter - we are all about that camaraderie! 

      Penguins believe in inclusion. That’s why we’re proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, beak size, or inability to fly.

    • 3 days ago

      ABOUT THE ROLE

      The Itemize Backend Engineer will maintain and innovate on existing back-end modules and data stores, R&D on new methodologies with our core IP development team, and build up our serverless (lambda) Node.js APIs to support new functional requirements. Responsibilities will include:

      • Lead, design, and develop our core Javascript-based APIs powering our client-facing and internal applications
      • Design new microservices to support functional requirements and core IP advancements and configure pipeline infrastructure to support CI/CD methodologies
      • Write highly scalable and fault-tolerant software
      • Assist with operational support to monitor and triage production issues
      • Perform operational checks for the production environment 
      • Work with Node.js, Express, MySQL, AWS Services including API Gateway, Lambda, Cloudwatch, Code Pipeline, and S3 and introduce other technologies as needed
      • Collaborate with a supportive and agile virtual team to deliver pragmatic software solutions 

      REQUIRED SKILLS AND EXPERIENCE

      • 3+ years Javascript software development experience in a professional work environment, with an emphasis on Node.js
      • Bachelor’s Degree in Computer Science or related field 
      • Experience developing and integrating with RESTful APIs
      • Experience with relational database structures and writing efficient SQL queries
      • Experience with shipping clear and quality code, unit testing, continuous integration, and test-driven development
      • Ability to nimbly switch between assigned tasks and addressing production issues
      • A practical and client-focused approach to development

      PREFERRED EXPERIENCE

      • Experience with Amazon Web Services
      • Experience with Python
      • Experience working in a small and dynamic environment

      Itemize is an Equal Opportunity Employer. Itemize does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Software Engineer - SRE to help us change the way digital products are designed.

      This role will help ensure uninterrupted service for InVision customers and act as a force multiplier for product teams to deliver better software faster. This role will have ownership of foundational reliability services and a big impact on our product.

      About the team:

      The reliability team is dedicated ensuring resiliency at scale. You will lead design, development and delivery of solutions which to enhance the scalability, availability, and efficiency of microservices. This role is will have direct impact on platform and product teams by identifying problems, anti-patterns, and opportunities to add resilience to applications. Our tech stack includes but is not limited to Kubernetes, AWS, Kafka, Kinesis, Go and Java based microservices.

      What you’ll do:

      • Provide leadership and guidance in addition to participating in hiring efforts
      • Uncover and advocate reliability, performance and upstream solutions with internal stakeholders
      • Create tools for monitoring, self-healing infrastructures
      • Code in Golang!
      • Develop solutions for circuit breaking, chaos testing, load shedding, rate limiting, server side and event bus resiliency
      • Identify performance bottlenecks and troubleshoot performance issues
      • Collaborate to problem solving and design
      • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning
      • Mentor other developers and site reliability engineers in new technologies being implemented

      What you’ll bring (we encourage you to apply even if you don’t meet every single one):

      • Demonstrated Leadership experience
      • Experience finding anti-patterns and engineering reliability at scale
      • 1+ years of experience with Golang
      • Good communication skills and experience leading projects
      • A degree in computer science, software engineering, or a related field, or equivalent experience
      • Systematic problem solving approach, coupled with a strong sense of ownership and drive
      • A passion for creating performant and reliable applications

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • ABOUT US

      Newton is Canada's first no-fee cryptocurrency brokerage. Newton is crypto as it should be: with native mobile apps, instant approval, and no commissions. We’re looking for an experienced software engineer to help us build scalable and robust services in supporting our core business and growing user base.

      Our platform runs entirely on AWS. We’ve built our core services with Python in the Django framework and use Postgres databases. Not limited to Python, we also use Java and Javascript for our other services. We use Ansible for configuration and deployment, Docker for our local dev environment, and Jenkins for CI.

      ABOUT YOU

      To be successful in this role, you will own the software delivery cycle, from gathering requirements, to leading the design and implementation, as well as maintaining and improving existing solutions.

      You can make technical decisions and can communicate the tradeoffs. You write high-quality, testable code. When mistakes are made, you own up to them and fix them. You work well in a small collaborative team; every member is a key contributor. You will mentor junior engineers in delivering solutions and guide them on best practices.

      BASIC QUALIFICATIONS

      • 4+ years in Software Development

      • Excellent written and oral communicator

      • Familiarity with Scrum

      • Self starter

      PREFERRED QUALIFICATIONS

      • Experience in a startup environment

      • Experience in financial services

      • Experience working with Django

      • Experience with AWS

    • Close (American or European Time Zone)
      5 days ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 10 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • Imperfect Foods (US only)
      5 days ago

      At Imperfect we are all about groceries on a mission. Since 2015, our services have saved over 100M lbs of food, 1.2B gallons of water, and 110M lbs CO2, donating 4M lbs of food along the way. Our software engineering team builds the ecommerce platform and internal tooling that makes this all possible. The team collaborates closely to develop features, solutions, and systems that enhance and transform user experience. We’re a remote-first team, with members scattered throughout the US. This role will report to the Devops Director, and can be remotely located within US.

      Responsibilities:

      • Manage all cloud-based infrastructure, including performance and cost optimization
      • Ensure application and infrastructure observability
      • Build internal tooling to reduce friction points in the software development lifecycle
      • Establish and maintain test suites, collaborating with broader team to execute
      • Advocate for code quality and automated approaches to ensuring that quality
      • Share on-call rotation and be an escalation point to the business and engineering
      • Actively contribute to team and company standards
      • Ensure the reliability of systems essential to Imperfect customers and internal users
      • Keep up-to-date with the latest technology developments in your area(s) of expertise

      About You:

      • A pragmatic, customer-centric approach to problem-solving
      • A sincere commitment to crafting maintainable, dependable systems
      • The willingness and ability to contribute to a team culture of quality
      • Passionate about our mission to eliminate food waste and create a better food system for all
    • Academic Analytics
      5 days ago

      Academic Analytics has a opening for a remote Systems Analyst.  Candidates must live and be eligible to work in the United States.

      You’ll love this position if:

      • You enjoy helping others
      • You enjoy working in a fast paced environment
      • You are passionate about providing support to an environment that encourages teamwork and out of the box thinking
      • You are a self-confident, motivated person with a strong work ethic and excellent communication skills

      What you’ll do here:

      • Troubleshoot end user issues, provide root-cause analysis on various web and mobile applications, handle escalated server/network issues
      • Manage application software, application infrastructure and third-party application environments.  This includes installation, upgrades and patches, creating links and interfaces between systems, developing application-specific security, performance monitoring and trouble-shooting.
      • Assist in implementing and supporting single sign on (SSO)
      • Provide guidance to tier 1 team members.

      About Academic Analytics

      What we offer:

      • We strive to take care of our employees-more than just the 'work you', but rather the 'whole you' through our health, dental, vision, fun wellness challenges and Paid Time Off

      • Help prepare for your life after retirement through our 401(K) program

      • Our employees value the flexibility at Academic Analytics that allows them to balance quality work and their personal lives

      Academic Analytics, was founded in 2005.  University presidents, provosts, and other academic leaders strive to build stronger research institutions. Academic Analytics aggregates valuable information on scholarly research activity and provides user friendly business intelligence software, curated data, and analytics to these higher education professionals. These solutions help academic leaders understand the research accomplishments of faculty members, departments, programs, and their entire institution. Our tools help universities view research activity in context, identify funding opportunities, form expert teams to win funding, and increase the visibility of the institution’s research enterprise to companies, foundations, and potential collaborators. To learn more about Academic Analytics please see:  https://bit.ly/2RXh0XX

      Academic Analytics provides a great benefit package including, paid time off, 401K with match, medical benefits and more.  

      Academic Analytics is an Equal Opportunity Employer.

    • Railroad19 (US only)
      6 days ago

      At Railroad19, Inc., we build custom solutions and provide our clients with top tier development services. We’re a specialized team of developers and architects, which means, we only bring an “A” team to the table. Our culture is built on hard work and a desire to be thought leaders in the industry, this is what sets Railroad19 apart.

      Due to continuous growth, we are currently seeking a few Cloud-Native Java Developers that are fluent in both Java 8 and Spring Boot. In addition to contributing code and tangible deliverables, you will be expected to work as an advisor to help identify, educate, and foster best-in-class solutions. Creating these relationships requires strong communication skills and a passion for solving complex challenges.

      When you join Railroad19 you are part of a company that values your work and gives you the tools you need to succeed, while offering you a work/life balance. We are headquartered in Saratoga Springs, New York, but we are a distributed team of remote developers across the US.

      This is a full-time position with comprehensive benefits, vacation, 401k and more. Railroad19 provides competitive compensation with excellent benefits and a great corporate culture.

      The role is remote - U.S. located, only full time (NO- contractors, Corp-to-Corp or 1099).
       
      Core responsibilities:

      • Understand our client's fast-moving business requirements

      • Negotiate appropriate solutions with multiple stake-holders

      • Write and maintain scalable enterprise quality software

      • Build web applications using Spring Boot

      • Build Microservices that connect to Oracle and NoSQL databases

      • Build software components that integrate with a workflow engine and/or ESB to execute asynchronous business processes

      • Manage the complete software development life cycle

      • Writing functional and unit tests in order to maintain code quality

      • Work with Jenkins to perform Continuous Integration

      • Collaborate with other teams in order to deliver a high-performance application that contains little or no defects

      • Identify new opportunities, tools, and services to enhance the custom software platform

      • Support and troubleshoot issues (process & system), identify root cause, and proactively recommend sustainable corrective actions

      Skills & Experience:

      • Advanced Java development experience

      • Hands-on experience with Java 8 (especially streaming collections and functional interfaces)

      • Hands-on experience with NoSQL technologies is a plus

      • Hands-on experience with Spring Boot, Spring Cloud, and Netflix OSS is a plus

      • Hands-on experience with Oracle, MySQL, ETL

      • Hands-on experience with AngularJS and/or similar JavaScript frameworks is a plus

      • Demonstrates a willingness to learn new technologies and takes pride in delivering working software

      • Excellent oral and written communication skills

      • Experience participating on an agile team

      • Is self-directed and can effectively contribute with little supervision

      • Bachelor's or master's degree in computer science, computer engineering, or another technical discipline; or equivalent work experience

      Working at Railroad19, Inc.:

      • Competitive salaries

      • Excellent Health Care, Dental and Vision benefits

      • 3 weeks’ vacation, 401K match eligibility, work-life balance

       No Agencies***
      This is a non-management position
      This is a full-time position

      We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    • The company:

      We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We build highly scalable systems that process trillions of data points every day to provide real time alerts, visualizations, log aggregations, and application traces for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. 

      The team:

      The APM Team at Datadog provides mission critical application health and performance monitoring for customers of all sizes and industries. We’re taking a new approach to APM with distributed tracing and seamless integration with Datadog’s Infrastructure and Logs products.

      The opportunity:

      We are looking for an expert Ruby engineer experienced with Ruby language internals who can help push our tracing tools to the next level. Come and join us to build amazing open source software! 

      You will:

      • Write code that instruments thousands of Ruby applications around the world. 
      • You’ll help drive our open source Ruby projects and engage with the community to find and address the most important challenges.
      • Join a great team building software the right way 

      Requirements:

      • You’re a master Ruby programmer. You think in blocks, faced the GIL limitations many times and you know there is more to Ruby than Rails. You’ve written piles of clean, correct, well-tested, performant, idiomatic Ruby code.
      • You are a great community ambassador and can drive hard technical conversations towards a good solution.
      • You have solid experience with widely used frameworks and libraries like Rails, Sinatra, Grape, Sidekiq or ActiveRecord.
      • You want to work in a fast, high growth startup environment.
      • You have a BS/MS/PhD in a STEM field or equivalent experience.

      Bonus points:

      • You have experience with JRuby and how it works in the JVM.
      • You’ve played with eventmachine.
      • You have significant experience with Python, Go, Java, JavaScript or Ruby.
      • You have have experience with code telemetry and introspection.
    • NS8 is a fraud prevention hub with industry-leading time to value that empowers eCommerce merchants to reduce their total cost of fraud through data orchestration and early-stage detection tools that filter out malicious activity before it starts.

      Why Join Us?

      • We're blowing up and need talented engineers and leaders to keep up with our explosive business growth.

      • We've got funding and our revenue is killing it too. Our numbers are outperforming the projections in our last pitch deck - and we all know how lofty those can be.

      • Our CEO is a developer of over 20 years and has additional founder and CEO experience with fast paced startups, so he gets the engineering side and the business under commits so development can over deliver.

      • Our CTO has decades of technical expertise, running large development organizations with resources in every corner of the globe, deploying products that generate hundreds of millions of dollars annually across diverse and highly regulated markets.

      • Our CSA has over 20 years development experience with both Fortune 20 companies and founding many startups in the platform space, including several large exits.

      Our Engineers:

      • Excel in a flat hierarchy and spend almost 100% of their time writing code.

      • Love working in our agile, continuous integration and deployment environment.

      • Conceive, design, develop, deploy and operate the code they write.

      • Deploy maintainable, instrumented, predictable and reliable distributed systems on a steady cadence.

      • Write tooling for automation, diagnostics, debugging.

      • Participate in on-call rotation for their services.

      • Build with a security mindset and are up to date on industry best practices.

      • Design from the start with multi-tenancy and high availability as requirements.

      • Have developed their remote engineering muscles and are highly engaged via Slack.

      Our Stack:

      • TypeScript, React, Node.js

      • AWS technologies

      • Kubernetes

        • Concourse + Helm3 for CI/CD

        • Prometheus

        • Grafana

      • Kafka

      • ProtoBuf3

      • Mongo

      • MySQL

      Your Role:

      The Director of Cloud Infrastructure is an experienced infrastructure technologist and leader who is passionate about DevOps: leading, mentoring, and scaling teams responsible for NS8’s software development delivery pipeline, cloud infrastructure, and production services.

      Responsibilities:

      • As Director of Cloud Infrastructure, you will collaborate with the CTO, Chief Architect and entire Engineering organization to roll out and maintain DevOps best practices to enable rapid software development through a robust and secure infrastructure.

      • Manage a plan for how to move towards best practice, and communicate progress to relevant stakeholders

      • The Director of Cloud Infrastructure is responsible for NS8’s development, test, and production infrastructures.

      • Support the engineering teams with infrastructure and tools to automatically build, deploy and run applications maximizing the use of automation and observability

      • The ideal candidate will have considerable knowledge of cloud computing and AWS with experience building environments that meet high availability, scalability, and reliability criteria.

      • Experience with continuous integration, continuous delivery and continuous deployment.

      • Experience with container architecture and container orchestration tools (Kubernetes)

      • Experience managing and maintaining Kafka

      • Experience deploying, managing and monitoring production services, as well as the supporting infrastructure such as CI/CD pipelines and container orchestration (Concourse, Istio)

      • Responsible for configuration, management and orchestrating response using alerting tools such as New Relic, Honeycomb and PagerDuty. Streamline incident management and escalation process to provide 24/7 support for production services

      • Managing technical people and engineering leads, including performance management, career management, and conflict resolution

      • An ability to build teams while keeping engineers and leads engaged

      Qualifications:

      • Bachelor’s or Master’s degree in Computer Science or similar.

      • 5+ years developing software in a professional environment

      • 5+ year in DevOps

      Our Benefits:

      • Work from home or on-site in Las Vegas

      • Competitive salaries

      • Equity

      • Medical

      • Dental

      • Vision

      • FSA

      • Fully stocked kitchen for on-site employees

      Our Culture:


      • Vibrant is an understatement, company events are always first class and exciting – axe-throwing, luchador wrestling, fancy dinners, charity events, game shows.

      • Value diversity, transparency, and encourage everyone to be their authentic self.

      • Supportive, learning culture; where engineers are encouraged to present Lunch and Learns on any topics they are passionate about.



      Physical Demands:


      While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. - The employee is occasionally required to move around the office.



      NS8 Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    • Medium (US only)
      1 week ago
      At Medium, words matter. We are building the best place for reading and writing on the internet—a place where today’s smartest writers, thinkers, experts, and storytellers can share big, interesting ideas; a place where ideas are judged on the value they provide to readers, not the fleeting attention they can attract for advertisers.

      We are looking for a Senior Data Engineer that will help build, maintain, and scale our business critical Data Platform. In this role, you will help define a long-term vision for the Data Platform architecture and implement new technologies to help us scale our platform over time. You'll also lead development of both transactional and data warehouse designs, mentoring our team of cross functional engineers and Data Scientists.

      At Medium, we are proud of our product, our team, and our culture. Medium’s website and mobile apps are accessed by millions of users every day. Our mission is to move thinking forward by providing a place where individuals, along with publishers, can share stories and their perspectives. Behind this beautifully-crafted platform is our engineering team who works seamlessly together. From frontend to API, from data collection to product science, Medium engineers work multi-functionally with open communication and feedback

      What Will You Do!
      • Work on high impact projects that improve data availability and quality, and provide reliable access to data for the rest of the business.
      • Drive the evolution of Medium's data platform to support near real-time data processing and new event sources, and to scale with our fast-growing business.
      • Help define the team strategy and technical direction, advocate for best practices, investigate new technologies, and mentor other engineers.
      • Design, architect, and support new and existing ETL pipelines, and recommend improvements and modifications.
      • Be responsible for ingesting data into our data warehouse and providing frameworks and services for operating on that data including the use of Spark.
      • Analyze, debug and maintain critical data pipelines.
      • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Spark and AWS technologies.
      Who You Are!
      • You have 7+ years of software engineering experience.
      • You have 3+ years of experience writing and optimizing complex SQL and ETL processes, preferably in connection with Hadoop or Spark.
      • You have outstanding coding and design skills, particularly in Java/Scala and Python.
      • You have helped define the architecture, tooling, and strategy for a large-scale data processing system.
      • You have hands-on experience with AWS and services like EC2, SQS, SNS, RDS, Cache etc or equivalent technologies.
      • You have a BS in Computer Science / Software Engineering or equivalent experience.
      • You have knowledge of Apache Spark, Spark streaming, Kafka, Scala, Python, and similar technology stacks.
      • You have a strong understanding & usage of algorithms and data structures.


      Nice To Have!
      • Snowflake knowledge and experience
      • Looker knowledge and experience
      • Dimensional modeling skills
      At Medium, we foster an inclusive, supportive, fun yet challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world of digital media. Medium is an equal opportunity employer.

      Interested? We'd love to hear from you.
    • 1 week ago

      Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antartica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply or drop us a line, we’d love to talk to you!

      What you will be doing

      We are looking for a motivated and professional DevOps Engineer to help us maintain the best performing hosting architecture on the market.

      You will be instrumental in making sure our architecture is always on the bleeding edge of technology remaining stable and high performing at all times. This involves:

      • Optimizing server provisioning
      • Fine tuning our servers on a system level and on application (WordPress) level
      • Ensuring high scalability as the number of created VMs increases on our network
      • Overseeing and ensuring smooth running and completion of server-wide updates
      • Ensuring optimal software communication between our server architecture and our hosting platform (MyKinsta)
      • Acting as an escalation point for our SysOps team if a bug or issue proves to be particularly difficult
      • Creating tools to prevent or mitigate instances of high load, ensure security and stability throughout the system

      Requirements

      • 4-year undergraduate / Bachelor's degree in computer engineering or computer science
      • 5 years of experience working with Ubuntu
      • 3 years of experience writing Bash, Python and Ansible scripts
      • 3 years of experience with the standard WordPress stack (PHP, MySQL, WordPress)
      • Experience with WP-CLI
      • Experience with Nginx
      • LUA scripting knowledge
      • Excellent general understanding of Linux, cloud networking and server management
      • Deep knowledge of Google Cloud based server architecture
      • Strong experience automating against firewalls and network infrastructure (iptables)
      • Experience working with ELK stack
      • Technical awareness and ability to quickly understand new technologies


      Bonus Skills

      • Deep knowledge of LXC
      • Experience working with ZFS
      • Database query optimization
      • Having worked in JIRA
      • Good understanding of APIs and web service

      Benefits

      • We offer a relaxed working environment where everyone can work in peace
      • We do not have any investors and we do not work directly with clients. This means we rarely have any deadlines and have the luxury of thinking features through and implementing them correctly instead of quickly
      • Everyone has a voice in the development process
      • We have an amazing design (UI and UX) team so development receives fully researched and designed tasks
      • We work with only the newest and best technology

      If you want to learn more about Kinsta and what it's like to work for our team, head to our website, Kinsta.com, and look for the About Us link in the footer.

    • Company overview

      Ceros is an experiential content platform that empowers the creation of bespoke, immersive digital content without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom interactive microcontent, to immersive event microsites, you can build it with Ceros. Publish and update live content instantly, and embed it into your site instantly. Join us in ending the endless creation of static content and be part of the movement towards meaningful content experiences.

      Our customers include some of the world’s leading brands, such as Mashable, GE, Red Bull, United Airlines, and IBM.

      We are well-funded and venture-backed by prominent investors including Grotech Ventures, Greycroft, and Starvest Partners.

      About the Product

      Ceros provides multiple products and the Devops team supports them all.

      The core Ceros (https://ceros.com) product is comprised of multiple single-page applications (Admin, Studio, and Player) written in Javascript using libraries like jQuery, Require, and Backbone.  It is supported by a REST backend built in PHP. The Ceros Studio is built around the HTML5 Canvas element.

      We’re in the midst of migrating both the frontend and backend to Typescript.

      The infrastructure uses Docker, Jenkins, and Cloudformation. We use a myriad of AWS offerings. We also use Okta for authentication and Fastly as a CDN.  We’re eying a migration to Terraform and Kubernetes.

      The DevOps team also supports Markup (https://markup.io), which is built in React and Typescript on the frontend and Typescript on the backend.  Its infrastructure uses Terraform and Kubernetes on AWS.

      About the Team

      As part of the Ceros product team, you’ll be working with a cross-functional group of the most talented people you’ve ever worked with. We hire only passionate and creative people with a proven and unquestionable ability to execute, and every member of the team is equally responsible for moving the product forward.

      We have a dynamic company culture that collaborates daily. We care deeply about the user experience, and we debate passionately about our ideas. When you work at Ceros, you check your ego at the door, and you aren’t afraid to be honest, especially to yourself. We take our jobs seriously but ourselves not so much.

      The DevOps team is the primary caretaker of the infrastructure, responsible for owning the infrastructure roadmap and pushing it forward.  We’re constantly looking to improve the infrastructure to make it more stable, scalable, available, more easily deployed, and easier to work with.  

      We follow DevOps principles, which means we view ourselves as the deep knowledge and support for all the developers when they need to write infrastructure code for their stories and fight the tendency to silo on a daily basis.  We each attend one of the other development team’s standups as a liaison and we keep the door to the #devops slack wide open for anyone who has questions. We review the other team’s infrastructure code to make sure it’s in line with where we want to go.  And we work to build better tooling around development processes to support the other teams in their work to push the product forward.

      About the Job

      As a DevOps focused engineer, your typical day-to-day involves:

      • Evaluating, testing and building new infrastructure tools and technology

      • Writing detailed planning documents on stories so your teammates can assess the proposed approaches to a story, offer suggestions of approaches missed, and we can all agree on where to go from there

      • Writing maintainable code (probably goes without saying)

      • Carrying out and being on the receiving end of intense code review sessions from your peers who hold your work (and their own) to the highest of standards

      • Helping the full stack development teams write infrastructure code, and reviewing said code

      • Writing clear documentation around infrastructure code and development tooling so that it’s easy to understand, use, and modify

      • Working closely with the rest of the team to deploy new releases and data migrations without hiccups 

      • And finally, ensuring the availability of the Ceros platform

      What we’re looking for:

      • Experience with CI/CD pipelines, configuration management, infrastructure orchestration, containerization, linux administration... you know, DevOps.  

        • In particular, several years of experience with Terraform and Kubernetes. 

      • An eagerness to write well documented, clear code.  You understand that infrastructure code is still code and the principles of documentation and organization that apply to every other kind of code, still apply here.

      • The wisdom of experience.  You understand that principles and design patterns are important guidelines, but not hard and fast rules.  You know when to apply a pattern and when not to, when to hold fast to a certain principle, and when to let it go.  You understand that sometimes we can’t let the perfect be the enemy of the good and we’ll have to take on tech debt, but when we do, it should be with consideration and intention (and should be documented).

      • An eagerness to learn.  We’re looking for engineers who are able and eager to keep up with the pace of our rapidly evolving field.  

      Key things to know

      • This is a remote role

      • We want you to start ASAP

      • This is a full-time position

      • Unlimited vacation days

      • Competitive salary

      • Stock options

      • Premium health insurance

      Working completely from home, you’ll be communicating often through chat rooms, email, and video conferencing. We offer flexible working hours and an extremely flexible vacation policy. And we provide excellent gear (15” Macbook Pro, iPad, external monitor, etc.). 

      Next Steps

      If you’re interested in being part of the Ceros team, please send your resume and a cover letter to us. We’re a company of passionate, honest, and sometimes silly people, so don’t be afraid to express yourself.

    • 1 week ago

      When someone installs Density in a location, they get access to real time, accurate people count. The experience is magical to a customer, but the process involved in accomplishing it is complex. Density has counted 13 million humans, and that number is growing exponentially. We are seeking a talented backend engineer to help architect a suite of web-based products to transform that data into insight.

      The software systems that support Density are foundational: our customer facing APIs and applications, the systems that manage and orchestrate our fleet of devices, and the internal tools that keep our organization running smoothly. We put a high value on the infrastructure that supports our systems, and love approaching problems through research, prototyping, and experimentation. We are not afraid to embrace new technologies, but are mindful in what we choose.  

      As an organization, we understand the importance of design, focusing on fundamental problems, and decentralizing decision making. As an engineering team, we design, build, and test with simplicity and scalability in mind. As individuals, we take ownership in our work and decisions. We’re looking for someone with a deep understanding of the web who shares these ideals.

      This position reports to Density's Director of Software Engineering.

      What you'll work on

      • Lead backend development on internal and customer facing projects, utilizing Python and Django
      • Build APIs and data delivery mechanisms for applications such as web dashboards, alerting & health systems, mobile applications, and third party integrations
      • Monitor, understand inefficiencies, and improve the data pipeline
      • React to customer needs and feedback through tight-looped, iterative development
      • Contribute to open source initiatives
      • Document and teach best practices across our stack

      What we're looking for

      • 5+ years industry experience building and scaling web applications and APIs
      • Deep experience with Python and Django
      • Experience building data-centric applications, including analytics pipelines, report generation systems, and alerting & health systems
      • An understanding and appreciation for application performance monitoring and profiling tools
      • A desire to define, document, and teach web engineering standards
      • Strong writing skills, with experience crafting clear and concise documentation
      • A motivation for constant learning

      Icing on the cake

      • Experience with statistical analysis and trend data modeling
      • Experience with building applications using ES6, React, and Redux
      • A deep appreciation for design
      • A strange obsession with counting people (or what you can do with the resultant data)

      While we have offices in Syracuse (NY), San Francisco, and NYC, we embrace and have built a culture around remote work.

    • Titan School Solutions (US only)
      1 week ago
      Titan School Solutions is an EdTech startup that is on the fast track for growth and is changing the face of school nutrition. Our SaaS platform is recognized in the space for bringing state-of-the art efficiencies and real-time transparency into schools, all while remaining focused on the bigger outcome - helping K-12 students. Titan’s founders are school information technology veterans who have not only created a scalable and affordable solution but have also brought value into schools by delivering real results.

      As we continue to sky rocket within this industry, we need a Senior Full Stack Engineer to join our growing team and help us get there!   We’re looking for someone who can see the larger opportunities within a startup, move at a fast pace, face a problem head on, and do it all while producing beautiful code. 

      If that sounds like your bread and butter, then APPLY HERE!

      WHERE YOU WILL BE IN A YEAR

      • ACCELERATE YOUR CAREER! - This is a transformational opportunity for someone who is looking to for their next challenge. You will manage, code and improve an already existing high trafficsystem while working in a fast-paced field that will expand your horizons and put you far above your peers. 

      • TRANSFORM AN INDUSTRY! - You will impact an antiquated industry that is ready for disruption. You will build and change the way school data is stored, utilized and used by students across the country.

      • DRIVE TECHNICAL DECISIONS!  You will research, evaluate and determine the technical direction for teams and projects throughout the organization.

      WHERE YOU WILL BE IN A YEAR

      • TRANSFORM AN INDUSTRY! - You will impact an antiquated industry that is ready for disruption. You will build and change the way school data is stored, utilized and used by students across the country. 

      • ACCELERATE YOUR CAREER!- You will be involved in an industry that is unlike any other. You will manage, code and improve an already existing high trafficsystem while working in a fast-paced field that will expand your horizons and put you far above your peers. 

      • DRIVE TECHNICAL DECISIONS!  You will research, evaluate and determine the technical direction for teams and projects throughout the organization.

      WHAT YOU'LL DO

      • Expert (3-5 years) with AngularJS or Angular 2+ or React Framework

      • Expert (3-5 years) with .Net full framework and EF

      • Expert (3-5 years) with SQL Server

      • Strong experience (1-2 years experience) at TypeScript

      • Strong experience (1-2 years experience) using responsive web frameworks

      • Strong experience (1-2 years experience) with .NET Core and WebAPI

      • Experience developing highly scalable and high performance production API driven web applications

      • Experience with Hangfire is preferred

      • Experience with Redis is preferred

      • Experience working with large-scale distributed architecture

      • Experience with unit/integration test frameworks and tooling such as NUnit/XUnit, Mocha/Jasmine and Fiddler is strongly preferred

      • Excellent communication skills, capable of conveying complex systems and logic to both technical and non-technical audiences

      • A thirst for learning and a passion for new technologies, processes and patterns

      • A passion to help engineers develop new skills and advance in their careers

      • A drive to continuously improve both the team and the product

      • Our stack: ASP.NET, WebAPI, MVC, Hangfire, C#, SQL Server 2017, Redis, Google Cloud Platform, Git, Angular, Vue.js, and Entity Framework

      WHAT YOU’LL NEED TO GET THERE

      • Experience developing highly scalable and performant production REST API driven web applications using the ASP.NET(C#) and SQL Server tech stack.

      • Experience with a modern JavaScript Framework(AngularJS and Angular is strongly preferred).

      • Proficiency in Vanilla JavaScript and/or TypeScript

      • Strong experience using responsive web frameworks and CSS

      • Experience with unit/integration test frameworks and tooling such as NUnit/XUnit, Mocha/Jasmine and Postman is strongly preferred

      • Experience with .NET Core and Full Framework

      • Excellent communication skills, capable of conveying complex systems and logic to both technical and non-technical audiences. 

      • A thirst for learning and a passion for new technologies, processes and patterns. 

      • Experience working with large-scale distributed architecture is a plus.

      • A passion to help engineers develop new skills and advance in their careers.

      • A drive to continuously improve both the team and the product.

      • Our stack: ASP.NET, WebAPI, MVC, Hangfire, C#, SQL Server 2017, Redis, Google Cloud Platform, GitAngular, Vue.js, and Entity Framework

      WHAT WE OFFER

      At Titan School Solutions, we’re looking for bright, independent, self-motivated, and experienced people who have an entrepreneurial spirit and passion for technology. Our compensation packages consist of salary and a full suite of benefits to support our growing team. 

      This position is available for remote employment in the United States.

      • Competitive salary: Based on experience and performance.

      • Health/Benefits: Medical, Dental, & Visual. 95% paid by employer!

      • Unlimited PTO: We believe in work/life balance to reward our rock stars for delivering great results. 

      • 401K: We offer 100% upto 5% of salary.

      • The Right Gear: All the bells and whistles you need to drive results.

      • Ownership: You’ll be a crucial member of the initial build-out team, offering unlimited opportunity for growth and professional development.
    • About Us

      Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

      We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

      Role Overview

      In this exciting role, you will work on the next generation of Securework's security products. You’ll join a very seasoned team of Software Engineers and Data Scientists, and collaborate with stakeholders across security and technology groups to drive innovation.  Your focus will be on DevOps functions within a Kubernetes environment including continuous delivery, monitoring and security across a diverse set of environments from development through to production.

      The ideal candidate will possess strong technical knowledge and software development background with an emphasis on Kubernetes, continuous integration and continuous delivery (CI/CD), designing and developing software leveraging Public Cloud platforms (e.g. AWS, GCP, Azure).  This position also requires experience in designing, developing and reviewing security and technology architectures, and the ability to identify and drive issues to closure. This individual must be a consensus builder, a team player, and work well within an open security posture environment. Red team experience and mentality a definite plus.

      To learn more about one of our newly launched products that you will secure and develop, explore here

      Core Responsibilities Include

      • Delivering production code at a regular cadence using Agile techniques, tools and methodologies.

      • Building automation tools and components to enhance the installation and provisioning of cloud-based applications in AWS, Azure, or similar cloud providers.

      • Collaborating with Software Architects, Software Engineers, and Data Scientists and ensuring products and services are pushed into production in a secure fashion.

      • Automating the deployment of products and services and actively monitoring to ensure uptime and effective performance of applications and platforms.

      • Acting as an escalation point to address issues with outages and operations and actively forecasts to proactively address issues and minimize downtime.

      Required Skills and Experience

      • 8+ years of software development experience with emphasis on DevOps responsibilities.

      • 2+ years of Kubernetes experience focused on DevOps.

      • A deep understanding of CI/CD tools, processes and a strong desire to help teams release frequently to production with a focus on creating reliable high quality results.

      • Strong development experience with languages such as Python and Go.

      • Strong background integrating continuous delivery (CD) tools, such as Spinnaker, GitLab or Argo, with Kubernetes.

      • Experience integrating CI/CD feedback with code review systems like GitLab and group chat software such as Slack or Mattermost.

      • Experience integrating monitoring and alerting capabilities using software such as Grafana, StatsD, Prometheus, DataDog, etc.

      • Experience working or developing autoscaling tools (ex. Vertical Pod Autoscaler, Cluster Autoscaler and/or the Horizontal Pod Autoscaler).

      • Expertise with Amazon AWS, Google Cloud Platform and other common public cloud providers.

      • Ability to tackle problems both at the large scale and the small scale, with constant focus on optimization, high availability, and security as it relates to the CI/CD process.

      • A drive to continually learn new technologies, tools, and methodologies, including those out of your comfort zone.

      • Strong attention to detail, excellent analytical capabilities and a passion for building robust platforms for accelerating delivery to production.

      • BS in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.

      Preferred Skills and Experience

      • Experience with Gitlab.

      • Past experience with infrastructure tools such as Terraform, Packer, Ansible and Vault.

      • Experience writing Kubernetes operators is a plus.

      • Experience solving problems in a live production environment.

      • Experience working with and managing multiple Kubernetes clusters, preferably with federation.

      • Certified Kubernetes Administrator (CKA) a plus.

      • Prior experience working at a startup or in an entrepreneurial environment.

      Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

    • Percona (Americas)
      1 week ago
      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      About Percona

      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

      You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.


      Core Skills and Expectations
      • Experience administering MySQL server including;
      • aspects of installation and configuration.
      • basic performance tuning, query optimization & index tuning.
      • knowledge of MySQL backup solutions.
      • basic knowledge of HA solutions.
      • understanding of monitoring requirements.
      • Demonstrable experience of administering Linux based systems.
      • Ability to use scripting language for automation.
      • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
      • Ability to participate in the on-call rotation for operational issue escalation.
      • Polite, friendly and professional; this position requires significant customer interaction and teamwork.
      • Excellent and strong written and spoken English.

      Desired Skills
      • CS degree or equivalent.
      • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
      • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator.
      • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
      • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools.
      • Experience of configuration management solutions such as Ansible, Puppet or Chef.
      • Experience with tools from the Percona Toolkit suite.
      • MySQL DBA, MySQL Professional Certifications.


      Regular Work Schedule
      • Team has an on call schedule as well.
      • Remote work from home specifically in the AMER region.

      Applications from all locations are encouraged and will be considered, subject to security & compliance requirements of Managed Services customers.   

      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      Percona HQ is located in the Raleigh-Durham Area of NC, USA but this specific location isn't required for this opening. We are ideally seeking individuals that can work around European time zones.

      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • SemanticBits (US only)
      1 week ago
      SemanticBits is a leading company specializing in the design and development of digital health services, and the work we do is just as unique as the culture we’ve created. We develop cutting-edge solutions to complex problems for commercial, academic, and government organizations. The systems we develop are used in finding cures for deadly diseases, improving the quality of healthcare delivered to millions of people, and revolutionizing the healthcare industry on a nationwide scale. There is a meaningful connection between our work and the real people who benefit from it; and, as such, we create an environment in which new ideas and innovative strategies are encouraged. We are an established company with the mindset of a startup and we feel confident that we offer an employment experience unlike any other and that we set our employees up for professional success every day.

      SemanticBits is seeking a DevOps Engineer to support the automation and deployment needs of a range of projects. You will work hand-in-hand with development teams to implement automation solutions using technologies like Amazon Web Services (AWS), CloudFormation, Ansible, Terraform, Elastic Compute Cloud, and Jenkins to automatically build, test, integrate, and deploy applications in the healthcare and life sciences domains. You will leverage the full power of the cloud to configure highly resilient and scalable applications that can handle hundreds of thousands of users. This is a remote position.


      Requirements
      • Candidate must reside in the United States
      • Solid hands-on working experience with configuring and maintaining resources on AWS
      • Experience with the majority of EC2, ELB, CloudFormation, S3, Glacier, CodeDeploy, SNS, SQS, RDS, IAM
      • Hands-on understanding of virtualization and experience with Docker
      • Deep, hands-on experience with Linux and administration
      • Expertise with production deployments, and CI/CD tools such as Jenkins
      • Experience automating cloud infrastructure, such as with CloudFormation
      • Expertise with cloud security, such as managing users, roles, and privileges through IAM
      • Experience managing Atlassian tooling such as Jira and Confluence preferred
      • Experience deploying and managing a wide range of components that support web applications, such a nginx, Apache http, git, scripting (bash, Perl, Python, etc.), databases (MongoDB, PostgreSQL, etc.)
      • Experience with Kubernetes
      Benefits
      Competitive base salary
      Three weeks of PTO
      Ten paid holiday days
      Comprehensive health benefits (Medical with HSA option, dental and vision)
      Professional development and training reimbursement
      401k retirement plan with 3% base salary contribution irrespective of employee's contribution
      100% paid short-term and long-term disability
      100% paid life insurance
      Flexible Spending Account (FSA)
      Casual working environment
      Flexible working hours

      SemanticBits, LLC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We are also a veteran-friendly employer.
    • Do you love building products from a "behind the scenes" perspective? We're looking to expand our team with a full-time Backend Developer.

      As a backend developer, you'll have the ability to work on large-scale systems that impacts people's day-to-day work.
      Your job will be mainly focused on designing, implementing, and maintaining APIs. To us developing new features and debugging and fixing bugs are equally important, so every developer in our team participates in both types of jobs. You will work closely with frontend and Mac developers to guarantee maximum alignment for our products and smooth engineering processes.

      Our backend is mostly built on Elixir, although we have some bits in NodeJS and Go. Our Elixir API implements GraphQL and we use MariaDB as our primary data store. Our backend also integrates with other minor services like Redis or SQS.

      It's essential that you have broad experience developing with Elixir or other languages that may be considered similar to it like Ruby, Clojure, etc..

      We don't expect you to have experience with all the technologies in our stack, but you are, definitely, not afraid of them. You are an experienced software engineer, and you have been part of medium/large web development teams. You care much for the details regarding security, code quality, scalability, performance, and simplicity. Above all, you seek operational excellence and push to apply the best engineering practices possible. Not everything that you or your team do can be perfect, but, at least, you make sure that you always know the trade-offs.

      We back our decisions with arguments. You don't care for hype and always try to find the best solution and technology for the job and its context.

      We value every year of experience in your field, but experience isn't the be-all and end-all. The ideal candidate has the passion and knowledge to build high-quality software. We'd love for you to learn from us, just like we'd love to be able to learn from you.

      Our team works remotely and communicates mostly using text, so you need to have excellent communication skills and written English, be self-motivated, and comfortable working in a remote position.

      Essentials
      • Passionate about the web, product design, and problem-solving.
      • Able to work as part of a close-knit team. Together with your colleagues, you will code, review Pull Requests, deploy to production, etc.. Also, as part of a distributed team, you believe in maintaining detailed documentation.
      • Ability to write and maintain high-quality and well-tested code.
      • At minimum 4 hours of overlap with European/African timezones.
      • Experience with building web APIs.
      • We expect you to be able to start coding in Elixir since the beginning, so, at least, you must be already familiarized with the language, debugging tools, and good practices.
      • Experience with SQL and ORMs. We expect from you to debug queries, suggest database optimizations and work with data migrations in the most optimum way.
      • Knowledge of GraphQL. You understand, at least, its pros and cons depending on the context.

      Bonus points
      • Experience or history of working as part of a large remote team or organization.
      • Experience in creating or contributing to open source projects.
      • Experience, not only building Elixir services but also working with BEAM regarding error-debugging and optimizations proposals.
      • Experience in working with Amazon Web Services.
      • Experience integrating web applications with external payment systems.
      Even if you're not able to tick all of these boxes, we would still love to hear from you.
    See 50 more Software Development jobs
  • Customer Support / Customer Success (8)

    • ABOUT THE JOB

      • The Customer Success Specialist lives at the intersection of customer support and sales. They are a critical part of our efforts to keep customers happy and engaged. As a Customer Success Specialist, you will:

      • Triage incoming customer conversations. Most of them you’ll answer yourself, some require you to gather baseline information and pass it to another department, others require immediate escalation

      • Become a Roon expert. You'll be fielding questions from B2C and B2B customers over email, social media, and on our community site

      • Write and update documentation to proactively help customers achieve their desired outcomes

      • Leverage and improve upon sales strategies that drive customer happiness, renewals, and expansion

      • Quickly resolve billing and account administration issues

      • Monitor customer health and identify customers who are retention risks

      • Act as a liaison between the customer and the product team

      • Engage with our community and act on opportunities to delight customers

      ABOUT YOU

      📝 **You’re an excellent writer.** We’re a fully remote team that relies heavily on asynchronous, written communication. And since you’ll be chatting with customers exclusively over email, social media, and on our community site, you’ll need writing chops appropriate for a public audience.

      🗣 **You love interacting with customers!** This role isn’t a stepping stone to another department at Roon Labs. You love being on the front lines with customers and want to pursue a career in customer success.

      ⚡️ **You process and resolve issues quickly.** You can quickly distill complex questions and respond to them accurately and concisely. You’re an expert at making complicated situations simple and painless.

      🖥 **You’re somewhat technical.** You know a little bit about how the internet, computers, software, and mobile applications work together. Or you know where to look for answers when you run into a problem with your computer. You don’t need a computer science degree or prior experience in a technical support role, but you do need to be able to document technical issues and report them back to the team.

      💡 **You’re eager to help.** When things break or something goes wrong, you’re eager to hop in and help. And after that, you reflect on what happened and make suggestions for improvement. You make noise when you get stuck or something feels wrong.

      BONUS POINTS

      • Experience using help desk software

      • Knowledge or familiarity of the high-resolution audio industry

      • Prior remote work experience, or you’ve built side projects that demonstrate you can be focused and productive on your own

      • Video editing or production experience

      • Sales experience

      BENEFITS

      🚀 Fully remote!

      ✈️ Unlimited paid vacation

      🩺 Health/Dental/Vision Insurance (80/20)

      👨‍👩‍👦‍👦 Paid parental leave

      💰 401k with company match

      HOW TO APPLY

      Send us an intro note that tells us more about your skill set, why you want to work at Roon, and how you can help us reach and exceed our customer success goals. We're looking for great writers with passion and enthusiasm for helping others, so this is your time to shine! A complete Angel profile with your resume uploaded is also appreciated.

    • About Us:


      Our mission is to help people become happier, healthier, and more resilient in the face of life’s challenges. The science suggests these are skills -- ones that meditation makes us better at.


      At its core, meditation is a simple, secular, scientifically validated exercise for your mind. Like running in the 70’s, or yoga in the 90’s, meditation is now poised to become the next big public health revolution. Join the team that’s accelerating this revolution. Ten Percent Happier touches millions of lives with award winning apps, books and a podcast, is backed by extraordinary investors, co-founded by #1 New York Times Bestselling author Dan Harris of ABC News, and guided by the world’s most respected meditation teachers & scientists.


      The Role:


      As a full-time, remote senior customer support representative, you will have the chance to deliver exceptional support to Ten Percent Happier customers, creating another positive touchpoint with the Ten Percent Happier brand. You’ll work closely with the Support Manager and other team members to ensure the Support team is providing effective and timely responses to customer requests and enabling our users to successfully navigate through their Ten Percent Happier experience. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth. In this role you’ll help shape our company’s best in class culture of support, marrying technical and problem-solving expertise with skillful diplomacy and genuine care for our customers. If you want to master your craft and work with one of the best teams on the planet, while improving the lives of countless people around the world, this might just be your dream job.


      Responsibilities include:

      • Provide front-line customer support for our community via email and other channels.

      • Handle customer requests and questions with a thoughtful, friendly and empathetic tone.

      • Communicate clearly in writing to people with a wide range of technical understanding.

      • Maintain comprehensive knowledge of Ten Percent Happier products, especially the Ten Percent Happier mobile app, to support customers in navigating our products and to identify and escalate bugs, issues and user pain points appropriately.

      • Master a wide variety of technical issues and software interfaces to quickly diagnose and resolve a range of customer support needs.

      • Work collaboratively with the larger Support team, as well as the other teams at the company, to plan for and execute on key company initiatives.

      • Help create and maintain internal and customer-facing documentation.

      • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

      • Above all, be able to represent Ten Percent Happier to our customers through unflappable diplomacy and empathetic communication.

      Ideal Experience & Characteristics:

      • 2-5 years of previous professional experience in a customer service/support environment that involved technical knowledge, well-crafted written communication, and close collaboration with a team.

      • Passionate about creating an amazing customer experience.

      • A sense of urgency and a satisfaction from going above and beyond to provide solutions.

      • Technically savvy and can pick up new technology very quickly and confidently.

      • Strong comfort level and familiarity with both Desktop platforms and mobile devices.

      • Prior experience with Help Scout or equivalent customer support ticketing platform ideal.

      • Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.

      • Great writer with a clear, thoughtful and friendly writing style.

      • Self-motivated and accountable, while thriving in a collaborative team.

      • Excellent under pressure and can adapt quickly in a fast-moving startup environment.

      • Excited about making meditation and contemplative wisdom widely accessible.

      • BA/BS degree preferred. Advanced degrees welcome. Substitutions by experience considered.

      Benefits:

      • Be a key member of a small team in a very collaborative environment.

      • Become a part of a rapidly growing company that is changing millions of lives.

      • Work remotely from a home office or co-working space, while being fully integrated into a remote-friendly company.

      • Get a competitive compensation package with equity and benefits.

      • Join a culture that values clear and kind communication, a dedication to crafting incredible products and content, and will engage your intellect and curiosity on a daily basis. We’re passionate about reasonable work hours, flexibility in getting work done, and respecting and valuing the whole life you live.

      • Be welcomed into a diverse and inclusive workplace where we learn from each other’s experiences, abilities and perspectives. We are an equal opportunity employer.

    • We are building a Customer Support team based on the idea of helping people with honesty. We believe in assisting customers efficiently and humbly, while helping the rest of our company to better understand our user base.
      Your mission as a Customer Support Specialist will be test and reproduce customers' technical issues, and ultimately help find the solutions. It's not just about solving problems, though. This process also provides valuable insight into our design, development and QA teams.

      For that reason, you'll have to be proactive but flexible, and empathic but candid. We truly believe in communicative people who can liaise with the rest of the company while providing honest and authoritative technical help to our customers. You'll have to show deep technical knowledge in macOS, Sketch and design, all shaped from a Customer Support perspective.

      What does an average day as a Technical Support Specialist at Sketch look like?
      We're a growing team with a simple approach to Customer Support that involves no escalations or tiers — so you'll have to be flexible and reliable.
      A typical day begins with tackling any pending emails in your inbox and helping customers resolve their issues. You'll then need to respond to technical issues, prioritising different aspects that can vary depending on the context: if there's been a recent release, if there's a known bug which we already have the solution for, or if there's a specific request or need from inside the team that we should check out.
      During your day, you'll be talking constantly with people inside the Customer Support team, and elsewhere within Sketch, to either get or give help.
      Over time, we will use your feedback on this workflow to help us refine it and become even more effective at helping our customers.

      What are you going to learn?
      We provide a flexible and ever-changing environment that will shape you as a resourceful specialist, with deep knowledge in design concepts of UX/UI and bug tracking. You'll be in contact with different people of several countries around the world and you'll be part of a fast-growing company that you'll help to develop and improve.

      As a remote organization
      We believe are three key attributes to working successfully within a remote organization. You'll need excellent communication skills, as well as good written and spoken English. You'll need to be self-motivated and be comfortable working in a remote position. And you'll need the ability to follow up on pending issues and parallel tasks closely and methodically.

      We believe in
      Honest, authoritative and effective technical support. You'll have to show empathy to understand the customers' needs and experience in providing technical solutions for them. You'll have a natural willingness to help and you're able to apply your deep technical knowledge into an understandable and reachable solution. In addition, you'll be capable of deploying these skills with speed and reliability.


      The ideal candidate
      • Is familiar with Sketch and has experience providing complex technical support within macOS and design environments.
      • Has experience tracking bugs and working closely with other departments.
      • Has superb communication skills and a natural willingness to help people.
      • Is located in a timezone within the Americas, preferably around the Eastern Time Zone (EDT).
      Even if you're not able to tick all of these boxes, we would still love to hear from you.
    • As a Support Representative on the Customer Success team you'll work directly with our customers and tester community, use your creative problem-solving skills and technical troubleshooting on a daily basis, and work closely with the Customer Success, Product, and Engineering teams. This role at Rainforest has a huge impact on the happiness and success of our customers.

      What you'll do
      • Troubleshoot technical issues and own the issue escalation process through to Engineering
      • Assist Customers with questions and resolve issues through live chat support
      • Collaborate with the Customer Success Team in providing support to customers
      • Track and communicate customer feature requests to Product
      • Maintain the Rainforest QA Help Center and update documentation as needed
      • Assist our tester community with questions and issues as they arise
      • Assist our product operations by managing and reviewing test case creation for customers

      What we're looking for
      • Bachelor's Degree or equivalent
      • Support experience in a B2B software or tech company
      • Strong organizational skills with attention to detail
      • Excellent written and oral communication skills in English
      • Experience gathering metrics and analyzing data
      • Ability to work both independently as well as in a team environment
      • Skill in coordinating conversations and customer solutions with different teams (Product, Engineering, Customer Success, etc.)
      • 1+ years of working in Customer Support in a fast-paced tech environment


      Bonus points for
      • Start-up experience
      • Familiarity or interest in product development, engineering, and QA processes (how software is built!)
      • Experience with Intercom, Zendesk, JIRA, Domo, LogDNA (or similar applications)
      • Experience in writing, maintaining, and organizing Help Center documentation
      • Interest in the Software Development Lifecycle, CI/CD processes



      How we'll reward you
      • Competitive compensation and stock options
      • 100% Medical, dental, and vision insurance covered (75% for dependents)
      • Voluntary 401k program
      • Weekly lunch stipend
      • Subsidized commuter benefits
      • Unlimited Vacation
      • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
      • We are a remote first company!
      OUR COMMITMENT TO DIVERSITY AND INCLUSION

      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.

      The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.

      We’re building a better Internet. Come join us. 

      Customer Advocate

      Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.

      The Customer Advocate will be an integration between Marketing and Customer Success to create and maintain a network of Fastly customer advocates. This position will create a network of customer advocates who support the Fastly brand and will talk about it to their peers and a broader audience. You will be responsible for being Fastly’s coordination point for customer relationships, working with internal and external stakeholders to balance multiple requests. Success in this role requires collaboration, strong business acumen, and crisp communication.

      What You'll Do

      • Partner with Marketing and Customer Success to identify and elevate customer stories
      • Track and manage customer marketing approvals. Own maintaining the list of referenceable customers including those who have expressed interest in participating in case studies
      • Own communication between sales/marketing and marketing/customers relating to customer approvals for marketing initiatives
      • Establish a structured Customer Advocacy Program, including maintaining a resource guide of customer blogs mentioning Fastly
      • Through customer interaction, identify trends for common topics. Coordinate with marketing to provide the customer voice into campaigns.
      • Create an internal channel and process for consistently sharing customer feedback throughout the company

      What We're Looking For

      • Experience communicating with customers in a business to business environment
      • A bachelor's degree in Business or a related discipline
      • A superlative command of written language, brilliant communication skills, high standards for excellence, patience, positivity, drive, holistic thinking, and hands-on creativity
      • A passion for streamlining information in an organized and articulate way
      • Ability to gracefully give, synthesize, and leverage feedback
      • Ability to collaborate with, inspire, support, and influence leaders at all levels, with charisma and an open mind
      • Demonstrated ability to manage competing deadlines and priorities
      • Excellent project management skills; proven ability to execute successful projects with minimal guidance in a fast-paced entrepreneurial environment.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

      We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. 

    • This position is remote, based in the United States.

      As a Support Operations Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. You will be able to juggle a diverse workload that includes everything from managing user provisioning to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!

      Responsibilities
      • Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
      • Support and maintain several business critical SaaS systems (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Zendesk Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop and maintain system failover processes for customer facing Zendesk apps.
      • Provide support and troubleshooting for our Support systems, including App integration, tagging, macros, automations, etc. when necessary.
      • Maintain and demonstrate 100% compliance with all written security policies and change management controls and assist with quarterly audits of user access to key systems.
      • Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
      • Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
      Required Skills/Experience
      • 1-3 years experience in SaaS support with proven ability to support diverse customers needs with skill and humor
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
      • Proven ability to solve practical business problems
      • Understanding of business processes and ability to translate business requirements into application functionality
      • Zendesk enthusiast who thrives on working in a fast-paced and changing environment
      • Strong team player with service-oriented attitude and customer focus
      • Excellent written and verbal communication
      • BA/BS Degree or equivalent work experience
      • An eye for detail and out-of-the-box thinking
      • You share our values, and work in accordance with those values
      • Successful completion of a background check
      Desired Skills
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an agent or developer
      • Experience with enterprise integration tools
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

       
      Remote-Global
    • Snowplow Analytics (UTC +/- 2)
      1 month ago
      Located in London or remote up to UTC +/- 2

      Why join us?

      We want to do data right, and we are focused on the emerging new customer segment of the data team. We are on a mission to provide enterprise companies with the best data possible so that they can do strategic transformations using data. We deeply care about the quality, meaning, ownership and governance of data.
      We do this through our Snowplow intelligent data platform, our passionate people and simple processes. We want to enable customers to track any event data; ask any question of that data and use any tool you want to answer it with.

      It’s a hugely exciting time here at Snowplow. We are actively selling in 14 countries with over 150 customers, from startups up to major enterprises; Snowplow is growing fast, having recently closed its Series A fundraising with MMC Ventures.

      The opportunity

      To support us in significantly scaling up our customer base, we are now looking for a Head of Support to join our Customer Office, reporting into the VP Customer to manage and further build out the technical support function at Snowplow.

      As the Head of Support, you’ll fully own our best-in-class 24/7 support function, leading our cross-functional team of L1 to L3 support specialists. You’ll build on our reputation for high-quality, responsive and technically-sophisticated support as we rapidly scale up our business and reach further into the enterprise segment.

      We’re an ambitious, enthusiastic team and are looking for an experienced support leader who shares our belief that peerless customer support is a core engine room of any successful enterprise software vendor. 

      What you’ll be doing

      - Own and evolve our Support function and team, initially managing and coaching five line reports (our Support Engineers) with a remit to build the team out further.
      - Acquire and maintain a strong understanding of Snowplow’s product and the value it delivers to customers.
      - Manage support resources to maintain and extend service availability while achieving key support KPIs such as SLA/SLO targets and NPS.
      - Be accountable for the management, mentoring and career development of all support specificalists, conducting performance review and one to one meetings.
      - Lead the hiring process to acquire new support resources based on capacity analysis and support expansion plans globally.
      - Drive continuous service improvement initiatives (e.g. automation) to protect our gross margin without impacting QoS as we scale.
      - Review Red and Amber accounts status and the trend of incidents to analyse and identify root causes and go-green plans for major incidents and escalations.
      -Design an all-competencies training program for the Support function, taking ownership of the personal development of each support specialist.
      -Supervise and improve the allocation of support specialists to complex data workflow and technical infrastructure tasks (L2/L3) for our customers.
      - Work closely with Customer Success to create and maintain an enterprise-grade experience across all touch-points of the customer lifecycle.
      - Work closely with Product and Engineering teams to ensure alignment on priorities as well as ongoing communication and updates to active escalations.

      We’d love to hear from you if
      - The idea of working for a growing software startup excites you.
      - You have 2+ years of leading a cross-functional team of L1 to L3 support specialists delivering 24/7 support.
      - Comfortable working with globally distributed teams, ideally structured in a follow-the-sun model.
      - You have strong customer relationship skills, covering enterprise and corporate accounts, and commercial acumen.
      - You have detailed knowledge and understanding of Incident, Problem and Service Request management processes.
      - You are an excellent communicator who can build strong relationships with other internal stakeholders.
      - You have the ability to digest complex technical information quickly and formulate this into a comprehensive and succinct format.
      - Proactive solution oriented problem-solving skills and project management experience.
      - You are adaptable and don’t mind working in an ambiguous, ever-changing environment.
      - Bonus if you have ITIL and/or PMP certifications, but not a showstopper if you don’t

      What you’ll get in return
      - A competitive package based on experience, including share options 25 days of holiday a year (plus bank holidays)
      - MacBook or Dell XPS 13/15
      - Two fantastic company Away-Weeks in a different European city each year (last one was in Bratislava in November 2019)
      - Work alongside a supportive and talented team Grow and develop in a fast-moving, collaborative organisation 
      - Enjoy fun events in and around London organised by our Cultural Work Committee
      - Learn to code or improve your existing skills with our Software Development Guild 
      - Convenient location in central London (Liverpool Street)
      - Continuous supply of Pact coffee and healthy snacks

      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
    See 1 more Customer Support / Customer Success jobs
  • Design (2)

    • ABOUT US

      Vivante Health is a disruptive, innovative and life-changing startup, focused on improving health and quality of life for those with invisible, stigmatizing and isolating chronic conditions. We are starting with a focus on digestive disorders (GIThrive®), using real human interaction and scalable technologies (along with patented devices) to provide an invaluable careteam (pharmacist, advocate "Sherpa", psychosocial expert, and clinical dietician) 24/7/365, to a population that badly needs resources and help. Over 70 Million people in the US have digestive disorders, which is double the number of people living with diabetes. We are the first and only company providing coordinated care for digestive health. We are not only improving the health of millions of Americans, but we are also GREATLY reducing the cost of care for those with gut issues.

      SUMMARY OF POSITION

      The Acquisition team at Vivante Health is seeking a junior graphic/digital designer to produce collateral geared toward lead generation and lead nurturing, as well as supporting needs for the sales team. The ideal candidate will be someone with strong graphic and web design skills, an understanding of brand consistency and the ability to work within brand guidelines, and experience designing a variety of content types including marketing emails, landing pages, white papers, brochures/one-sheets, web graphics & illustrations, presentations, and display ads. An ability to handle multiple projects at once, as well as quickly iterate designs based on feedback is a must.

      PRIMARY RESPONSIBILITIES

      - Design sales enablement tools, marketing collateral, materials & signage for events, proposal templates, powerpoint templates and presentations, marketing html emails, display ads, and other marketing & communications materials as needed, adhering to brand guidelines and based on project specifications/requirements

      - Act as the first and last line of defense against brand creep; own the style guide and ensure that all materials are on-brand

      - Meet with internal clients to understand design needs; review creative briefs and determine requirements

      - Work with copywriter and content manager to produce layouts and final designs

      - Schedule projects and define timelines

      - Produce drafts for review by internal clients and management; make revisions based on feedback received

      - Propose graphics for testing digitally and revise based on performance

      - Review final productions for errors and ensure a high standard of quality

      REQUIREMENTS

      - Degree in Design, Fine Arts, or related field

      - 2-3 years experience in graphic or web design

      - A strong portfolio of design work, including a variety of print and digital assets: powerpoint presentations, brochures/PDFs, email, banners, etc.

      - Strong understanding of branding & ability to design materials that adhere to brand style guidelines

      - Highly skilled with Adobe Creative Cloud/Creative Suite

      - Basic HTML & CSS or experience building HTML emails

      - Detail-oriented and a keen eye for aesthetics

      - Excellent communication skills; ability to conceptualize visuals based on requirements and present ideas to management

      - Ability to work in a fast-paced environment and manage multiple projects at once

      NICE TO HAVE

      - Experience working remotely

      - Experience working for a B2B organization

      - Understanding of or experience with designing for accessibility

      APPLY

      Please include a link to an online portfolio or portfolio samples in your application.

      This job description is not intended to be complete or limiting. The role will require a proactive and flexible approach to manage tasks. Vivante Health is an equal opportunity employer.

    • 2 months ago
      About Datadog:

      At Datadog, we’re on a mission to build the best monitoring platform in the world. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

      The team:

      The Product Design team works on embedded product teams, collaborating closely with PMs and engineers on major product area. Product Design is its own department, independent from engineering or product management. We’re full-stack designers, owning all aspects of our work from research, prototyping, polish, and engineering hand-off. We work closely together, collaborating with our DesignOps team to develop our design system and tooling. 

      The opportunity:

      We’re looking for a Senior Product Designer with a passion for building technical tools and scalable design systems. Our designers build the UI that developers around the world rely on: real-time dashboards, data visualizations, data-driven notebooks, core site functionality, and the design systems and tools that power it. Their work makes the data we collect easy for users to understand and act on.

      You’ll act as a leader within the product design team, collaborating with other designers to make their work and the whole team better. You’ll not only own the success or failure of your design work, you’ll help other designers communicate their ideas and the support for their design decisions across the company.

      You’ll join at an ideal time to make a big impact. We are expanding globally, designing and building multiple new products, and rolling out DesignOps to speed up and scale design. You’ll be involved in every step of the process—defining product, collaborating with PMs and engineering leads, and researching, prototyping and scaling design with new systems.

       You will:
      • Work with product managers, engineers, and data scientists to understand how our customers use Datadog and what they need to succeed
      • See your design work through from start to finish: turn insights from user research into ideas, sketch and prototype to bring them to life, and ship products and features that make Datadog better
      • Be the expert in your product area, mentoring designers on the team to do their best work
      • Communicate both your design work and the support for your design decisions across the company
      • Work closely with engineering teams to understand how your designs will be built
      Requirements:
      • You have 5+ years of experience in digital product design
      • Your portfolio includes a proven track record of shipping interaction design work in web applications
      • You are an excellent visual and written communicator, able to clearly communicate your design work and the support for your design decisions
      • You have experience with advanced prototyping tools (e.g. Principle, Framer, Sketch, Figma, InVision)
      • You understand systems thinking and component-based design patterns
      • You give and receive feedback well, supporting and improving the work of your colleagues as well as your own
      • You want to work in a rapidly changing, high-growth startup environment
       Bonus points:
      • You understand cloud infrastructure and have experience with platforms like AWS, GCP, or Azure
      • You have worked on technical products and data visualizations
      • You have built SaaS, enterprise software, or developer tools
      • You have experience with Figma and Framer
      • You can write HTML, CSS, and React/Javascript
  • Marketing / Sales (2)

    • Finance Business Unit Director

      The Finance Director for an Automattic Business Segment is a highly visible role that includes frequent interaction with C-level leaders, business and operational executives, and other key internal and external stakeholders. As a leader within the Finance team, this role’s overarching charter includes FP&A business support in delivering relevant and insightful analysis that enables effective decision-making. 

      This role has responsibility for developing a comprehensive understanding of all key business drivers and sophisticated financial models which will enable you and your team to deliver insightful, value-added analysis. The ability to meld operational and financial measurement and analytics is paramount.

      The Director will work across businesses, to ensure the finance function supports and facilitates growth and works collaboratively with the entire executive team to set strategic direction and drive enterprise success. 

      We will expect this position to drive significant improvements in processes, systems, and metrics/reporting, with the goal to provide transparency and insight to a complex, growing company. 

      She or he will be heavily engaged in ad hoc analytical and decision-making support including potential partnerships, acquisitions and growth initiatives, marketing analysis, pricing, key investments in LTV, SAC, and other KPI’s relevant to Automattic.

      The Director of FP&A will help to drive, build, and scale the company’s finance organization. You will play a key role in recruiting, developing, and retaining our employee base. You’ll be a catalyst to ensure a positive, learning-based environment conducive to teamwork and problem-solving. 

      This position is an exceptional opportunity to join a dynamic, fast-growing company with an iconic brand and unlimited growth potential. We encourage you to seriously consider Automattic as the next step in your career progression!

      Additional Responsibilities

      • Oversee the creation of reporting packages, in support of providing business partners with timely and insightful summaries, dashboards, and KPI’s of financial results. Highlight results to the leadership team and provide recommended action steps. Prepare financial presentations for the monthly and quarterly board/sponsor update meetings
      • Ownership of an annual budget and 12-month rolling forecast of the P/L, B/S and CF. Organize/conduct management reviews on a regular cadence to drive decisions and actions.
      • Provide leadership and support for a 3 yr business plan, incorporating the financial impacts of company strategies and initiatives to develop models to project, evaluate and quantify scenario planning, investment analysis, and operational variables assessment.
      • Assist in overall business intelligence and data architecture of the company. Focus and oversight of data and systems for scalable and repeatable measurement and analytics.
      • Analyze and extract insights from complex data sets and communicate insights and provide suggestions for action and improvement. 
      • Provide support and analysis on potential partnerships, acquisitions and growth initiatives, including standard financial models and metrics for financial analysis and assessment.
      • Serve as a champion for cost management and waste reduction across the company by leading the development, monitoring, and reporting of key operational metrics and driving processes to improve productivity and efficiency within the businesses and functions. 
      • Build, lead, and maintain an insights-driven, high-performing finance organization to create sustainable value and support the strategic priorities of Automattic. Establish solid working relationships with other leaders in Finance and the Business to facilitate effective best practice, process efficiency and sharing across the company’s matrix organization.
      • Lead and direct work to maintain an effective environment of internal financial controls within the Finance and Accounting organizations.

      Candidate Profile:

      The ideal candidate is an experienced and analytical professional who thrives on building companies and thrives in a fast-paced, evolving environment. This is a pivotal role and a key strategic partner to the executive teams across Automattic. It is critical that this person has spent time in large, complex organizations, is comfortable in a highly visible role, and capable and willing to roll up his/her sleeves and operate at a detailed financial level.

      From a style perspective, the successful candidate will be a change agent and a highly process-oriented individual who can drive change at scale. Cultural fit is critically important and includes trust, professionalism, collaboration, and a bias for action. Demonstrated ability to adjust and adapt. Able to work well under pressure while dealing with multiple competing priorities. Strong work ethic and passion for his/her work. 

      Required Qualifications: 

      • Experience as a corporate or business-unit financial operations leader with demonstrated financial discipline and success in a high-growth, rapidly changing environment.
      • Public company experience ideally coupled with small/high-growth company familiarity (or experience rotating through various finance roles within a company).
      • Strong analytical skills with business acumen and the ability to transition between the strategic and the detailed (expert Excel abilities).
      • Proven ability to lead and motivate teams: achieving organizational focus on key priorities, providing clear direction, delegating, actively communicating and coaching/mentoring.
      • Experience with scale and global complexity, as well as experience supporting growth through new business models and adjacent revenue streams.
      • Recent experience in the Software/SaaS and/or B2C preferred and an understanding of how to forecast and monitor different types of revenue and costs.
      • Strong business and operational orientation and demonstrated track record of close partnership with the senior leaders, strategy, and influencing business decisions.

      To increase your chances of standing out, please address one or all of following in your application:

      • What’s your favorite SaaS metric for a business like WordPress.com? Why?
      • Tell us about an interesting analysis problem you’ve worked on. What made it interesting?

      ABOUT AUTOMATTIC

      We are the people behind WordPress.comWooCommerceJetpackTumblr, and more. We believe in making the web a better place.

      We’re a distributed company with more than 900 Automatticians in 65+ countries speaking 75+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

      DIVERSITY & INCLUSION AT AUTOMATTIC

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      HOW TO APPLY

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • Vivante Health (US only)
      2 months ago

      ABOUT US

      Vivante Health is a disruptive, innovative and life-changing startup, focused on improving health and quality of life for those with invisible, stigmatizing and isolating chronic conditions. We are starting with a focus on digestive disorders (GIThrive®), using real human interaction and scalable technologies (along with patented devices) to provide an invaluable 24/7/365 Care Team (Registered Dietitian and care advocate “Health Sherpa” supported by experts in pharmacy and behavioral health) to a population that badly needs resources and help. Over 70 Million people in the US have digestive disorders, which is double the number of people living with diabetes. We are the first and only company providing coordinated care for digestive health. We are not only improving the health of millions of Americans, but we are also GREATLY reducing the cost of care for those with gut issues.

      SUMMARY OF POSITION

      We are seeking a Content Strategist that is well versed in all things content—creation, curation, distribution, and amplification—brand consistency, storytelling, and audience engagement. We’re looking for a combination strategist/writer/editor who can leverage our brand identity, vision, and culture to grow our audience and amplify our lead-gen efforts. As a marketing leader focused on tech branding, messaging and creative development, with a strong bias toward action, you’ll develop omni-channel content in multiple media to support our strategic direction and revenue objectives.

      The ideal candidate must have 3-5+ years of relevant B2B work experience in strategizing, writing, and editing high-quality content as well as previous experience managing email campaigns, blog, newsletter, content calendars, and social media accounts.

      This position will report directly to the Head of Growth.

      PRIMARY DUTIES & RESPONSIBILITIES

      • Create and execute a content strategy built towards new B2B lead-gen

      • Work to develop content geared toward nurturing leads and educating prospects

      • Work closely with cross-functional internal teams and subject matters experts to create, improve, and maintain content to achieve business goals and raise brand awareness and relevancy in the digital and social media space

      • Manage a content review and governance process to improve quality and consistency of content

      • Analyze the success of content-based marketing campaigns across multiple channels

      • Be willing to wear multiple hats, when needed (in other words, be a strong team player) – versatility is a must

      REQUIRED SKILLS/QUALIFICATIONS

      Ideal candidate must be self-motivated with a proven track record of sales and revenue generation. Must be comfortable with generating new opportunities and prospecting and have the confidence to present and then execute on sales efforts.

      • Minimum of BA/BS degree from an accredited university

      • Bachelor’s degree in business, marketing or related coursework

      • Minimum of 5 years marketing experience, and at least 2 in SAAS focused on Healthcare.

      • Excellent communication, organization and analytical skills; ensure accuracy/quality of prepared materials

      • Ability to prioritize and balance multiple, ongoing projects; adhere to established timelines and commitments

      • Self-starter who thrives in team environments

      • Experience with an email automation platform like Marketo, Pardot, Hubspot, or Keap

      PREFERRED QUALIFICATIONS

      • Bonus points if you’ve worked in B2B digital health marketing

      • Major bonus points if you’ve worked in the employer-sponsored health benefits space

      TO APPLY

      • Interested candidates should submit a resume, cover letter, and salary expectations to: [email protected]

      This job description is not intended to be complete or limiting. The role will require a proactive and flexible approach to manage tasks. Vivante Health is an equal opportunity employer.

  • Product (7)

    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Platform Engineering group at Auth0 builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for infrastructure, data storage, observability, SRE, provisioning, compute, orchestration platform, build/test/deploy, tools and services - all of the components that make up the Auth0 Platform.

      We’re looking for a technically savvy product manager to deliver solutions that empower customers to realize the value of the platform. This is a high-impact role that requires you to understand the business challenges and use-cases of our auth0 customers and developers to shape the product roadmap. Experience in cloud (AWS) infrastructure, storage, security, containerization/kubernetes, and CI/CD pipeline is highly desirable. A fierce curiosity and strong collaboration skills are your keys to success.

      You will:

        • Conduct product research and discovery with engineering teams.

        • Analyze and synthesize signals from multiple sources: users, field teams, market data, competitive analysis, and others.

        • Define the near and long-term strategy and socialize it with stakeholders.

        • Work daily as a member of a dedicated team with engineering and design, organized around a shared mission.

        • Develop and test product hypotheses, working in a lean and iterative way.

        • Define and track KPIs and success metrics for your product area.

        • Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches.

        • Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation).

      You might be a good fit for this role if you:

        • Have 5+ years of experience as a product manager, preferably in a startup environment, with a minimum of 5 years working in the software industry.

        • Has experience working on technology platforms, experience in building highly available and scalable large web software backends in cloud environments (Preferably AWS).

        • Has experience with microservice architecture and web application/services development.

        • Has experience working with DevOps teams, SRE teams and managing infrastructure running business-critical applications.

        • Has prior experience in working with one or more domains like SQL/NoSQL databases, full-stack web deployments, SaaS or PaaS deployments.

        • Has experience working with containers, kubernetes, container orchestrators, and cloud deployments.

        • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.

        • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.

        • Are curious about new technology and exhibit a strong desire to learn.

        • Have a degree of technical fluency that allows you to communicate with and understand your target audience (developers).

        • Love the work of identifying and deeply understanding customer problems.

        • Exhibit user empathy and seek their input at all stages of the product life cycle.

        • Are self-motivated and have experience working remotely.

        • Can travel domestically or internationally when required (15% or less).

        • Have experience working on Platform is a plus.

      Preferred Locations:

        • #US; #AR; #CA;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!

    • This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools. Specifically, building out our lovable support for the complete DevOps lifecycle in our Verify stage including continuous integration, performance and system testing.
       
      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe validating your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for continuous integration. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page and the product handbook to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
      • Take an active role in defining the future
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • Experience in product management
      • Strong understanding of Git and Git workflows
      • Knowledge of the operations tool space
      • Strong technically: you understand how software is built, packaged, deployed and operated
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of CI/CD, DevOps and cloud-native application architectures, deployment and operations
      • Understanding of deployment infrastructure, container technologies, and APM tools
      • Bonus points: Significant experience building scalable operational tools
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Candidates will then be invited to schedule a Deep Dive interview with a Product Manager
        • Candidates will then be invited to schedule an interview with an Engineering Manager
        • Candidates will then be invited to schedule an interview with our Director of Product
        • Candidates will be invited to schedule an interview with our Vice President of Product

      The compensation calculator for this role can be found here

      Remote-AUS
    • To apply, email your resume with a note about why you're interested to [email protected]

      We make software implementation simple

      Simpl is a software implementation marketplace. We partner with world class software vendors matching their customers with expert implementers. The experts on our platform are given the training, certification, and tools necessary to do their job.

      Our platform increases sales conversions, accelerates time-to-value, and reduces churn for our vendor partners and offers high-paying, remote, flexible and dependable work to experts.

      We're looking for a skilled technical project manager with experience building systems, processes, and tools that enable software to be developed at scale. 

      We're looking for someone that is passionate about communicating with stakeholders and team members to lead the charge on building a world-class platform. 

      You will be employee number 4 and your foundational work will inform the trajectory of the company. We want you to say that you’ve done your life’s best work here.

      Simpl was founded in 2019 and has recently raised a round of financing from A+ Silicon Valley VC's. We're looking to work with folks who are truly passionate about building best-in-class products that will educate and employee thousands of people across the world.

      What you'll be doing

      - Design and build processes and systems that enable Simpl to effortlessly scale our management of implementation projects to thousands a month and more. This includes:

      • Standardizing and then automating project management practices (requirements gathering through to project delivery)

      • Establishing continuous integration and delivery (CI/CD) practices

      • Creating documentation and code repositories to streamline future implementations

      - Work with vendors, customers, and our network of experts to design, manage, and deliver implementation solutions

      - Work with our engineering team to build product that supports our ability to scale

      - Be a thought partner in designing OKRs, roadmaps, metrics, and business milestones that measure and inform our execution.

      About you

      - At least 4 years of experience developing software - building scalable web/mobile products with a team. Experience managing large in person and remote software development teams. Experience establishing product management processes, CI/CD protocols. etc.

      - Technical - You've written code in a professional capacity before as either a software developer or have studied computer science. You have the technical skills to communicate effectively with engineers, brainstorm technical solutions, and even write code when required.

      - Analytical - you have the ability to break down complex problems and use quantitative and qualitative methods arrive at a solution. When data exists, you can use SQL to query for it, develop visualizations, and communicate results to stakeholders. When data doesn't exist, you know how to create it.

      - Highly organized, detail-oriented, with ability to follow-through and implement effectively; comfortable with ambiguity.

      - Outstanding communications skills -  ability to synthesize and ably present complex concepts and terms with recommendations.

      - Service excellence - empathizing with and understanding the needs of prospective clients and then exceeding their expectations.

      - Strong interpersonal skills with the ability to influence external and internal stakeholders, balancing their needs while obtaining the desired business outcome.

      - (Plus) Experience integrating software with companies like Stripe, Plaid, Twilio, Segment, and other API vendors.

      To apply, email your resume with a note about why you're interested to [email protected]

    • This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools.

      Specifically, we're looking for a PM to drive improvements to the responsiveness and scalability of GitLab, and establish best practices for performance oriented development. This role will involve identifying and prioritizing performance bottlenecks, establishing a performance testing framework, and leading needed architectural changes for additional scalability.

      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe deploying your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for control, authentication, and measurement of DevOps efficiency. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page and the product handbook to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
        • Make sound decisions for your product/stage, building trust, and driving clarity across all teams at GitLab and the community
        • Mastery of the competitive and market landscape of their product domain and understanding how this landscape impacts their own product roadmap
        • Ability to clearly document ROI or impact for a given action, feature, or prioritization action
        • Conduct advanced ROI analysis on investment cases to determine if GitLab should pursue them
      • Take an active role in defining the future
        • Contribute to the product vision, together with the Head of Product and VP of Product
        • Create and maintain a vision for your product area
        • Create and maintain the vision for each product category
        • Innovate within your product area by proposing ambitious features
        • Follow innovation in your product area
        • Communicate and evangelize your product vision internally and among the wider community
        • Mentors junior or less experienced Product Managers to quickly bring them up to speed and add value
        • Represents GitLab as a product and domain expert in front of Industry Analysts, customer visits, industry events/conferences, and other events.
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
        • Manage features and solutions that span multiple stages, and/or benefit other stages
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
        • Have a strong presence in customer advisory boards and other customer feedback forums to fully understand customer pain points and how these can be solved in the future
        • Ability to present to C-level executives both internally at GitLab and externally to customers and prospects
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • 5+ years product management experience
      • An understanding of how complex applications function, and an ability to think systematically about application flows
      • Strong analytical skills, and a quantitative approach to incremental performance improvements
      • Hands-on experience with databases, caching strategies, and web applications
      • Excellent written and oral communication skills
      • Ability to think like a CEO to drive success of your product area
      • Fantastic problem solving skills and attention to detail
      • Strong understanding of Git and Git workflows
      • Knowledge of the developer tool space
      • Strong technically: you understand how software is built, packaged, and deployed
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of DevOps and cloud-native application development
      • Bonus points: Significant experience with Kubernetes and Docker
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Next, candidates will be invited to schedule a Deep Dive interview with a Product Manager
        • Candidates will then be invited to schedule an interview with the an Engineering Manager
        • Candidates will then be invited to schedule an interview with our Group Manger, Product
        • Finally, selected candidates will be invited to schedule an interview with our Vice President of Product
        • Candidates may be asked to meet with additional team members at the manager's discretion

      The compensation calculator for this role can be found here.

      Remote-AUS
    • 1 month ago

      HOMER has a newly created opportunity for a Product Manager, Data to join our growing team! This role will report into our new Toronto office (TBD), until then, this position will be remote. 

      HOMER, a BEGiN brand, is the proven early learning program that provides the best educational start possible. We offer personalized, fun, and proven learning products for kids ages 2-8 to help build confidence, mastery, and a love of learning. We are deeply committed to our members and to their children, and we are building a creative and strategic team to develop a portfolio of early learning products that support learning everywhere.

      The Product Manager, Data will be responsible for product management of HOMER’s data products and services. This includes HOMER’s proprietary analytics framework, dashboards and data visualization tools, and data dictionary.

      You will:

      • Develop a deep understanding of internal stakeholder needs for data and infrastructure across multiple business disciplines
      • Translate needs to a clear and actionable roadmap; author requirements for execution
      • Prioritize and manage a transparent product backlog to achieve maximum business value
      • Establish effective and efficient feedback cycles with internal stakeholders
      • Partner with engineering leadership to build scalable and highly reliable systems and balance tech debt with new investment
      • Partner with product and engineering leadership to invest in systems commensurate with long-term product vision
      • Quantify ROI on backend projects and facilitate trade-off discussions with leadership

      You must have:

      • At least 3 - 5 years of product management experience with backend systems
      • At least 2 - 3 years experience working with data (analytics, data science or data engineering)
      • Mastery of product management best practices
      • Examples of successful experience working with internal stakeholders across multiple disciplines
      • Proven ability to influence decision-making at all levels within an organization
      • Strong knowledge of content management systems
      • Strong familiarity of events-based analytics tracking
      • Experience with agile software processes
      • BA or BS degree

      Also Preferred:

      • Knowledge of data visualization tools (preferably Looker)
      • Practical experience in a content-driven consumer business
      • Working familiarity with SQL and relational database design
      • Experience architecting personalization projects

      We like people who are:

      • Results oriented, hands-on and passionate about our industry (education) and our consumers (children, parents and educators)
      • Collaborative, and thrive in startup environments
      • Able and willing to learn new technologies and styles

      What you’ll get:

      • HOMER offers competitive compensation including equity and full benefits
      • Smart, passionate, and engaged co-workers
      • Excellent top-tier Medical/Dental/Vision benefits
      • A chance to have a big impact
      • A chance to bring a love of reading and learning to children globally

      HOMER is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. HOMER does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

    • This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools.

      Specifically, we're looking for a PM to drive improvements to the responsiveness and scalability of GitLab, and establish best practices for performance oriented development. This role will involve identifying and prioritizing performance bottlenecks, establishing a performance testing framework, and leading needed architectural changes for additional scalability.

      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe deploying your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for control, authentication, and measurement of DevOps efficiency. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page and the product handbook to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
        • Make sound decisions for your product/stage, building trust, and driving clarity across all teams at GitLab and the community
        • Mastery of the competitive and market landscape of their product domain and understanding how this landscape impacts their own product roadmap
        • Ability to clearly document ROI or impact for a given action, feature, or prioritization action
        • Conduct advanced ROI analysis on investment cases to determine if GitLab should pursue them
      • Take an active role in defining the future
        • Contribute to the product vision, together with the Head of Product and VP of Product
        • Create and maintain a vision for your product area
        • Create and maintain the vision for each product category
        • Innovate within your product area by proposing ambitious features
        • Follow innovation in your product area
        • Communicate and evangelize your product vision internally and among the wider community
        • Mentors junior or less experienced Product Managers to quickly bring them up to speed and add value
        • Represents GitLab as a product and domain expert in front of Industry Analysts, customer visits, industry events/conferences, and other events.
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
        • Manage features and solutions that span multiple stages, and/or benefit other stages
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
        • Have a strong presence in customer advisory boards and other customer feedback forums to fully understand customer pain points and how these can be solved in the future
        • Ability to present to C-level executives both internally at GitLab and externally to customers and prospects
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • 5+ years product management experience
      • An understanding of how complex applications function, and an ability to think systematically about application flows
      • Strong analytical skills, and a quantitative approach to incremental performance improvements
      • Hands-on experience with databases, caching strategies, and web applications
      • Excellent written and oral communication skills
      • Ability to think like a CEO to drive success of your product area
      • Fantastic problem solving skills and attention to detail
      • Strong understanding of Git and Git workflows
      • Knowledge of the developer tool space
      • Strong technically: you understand how software is built, packaged, and deployed
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of DevOps and cloud-native application development
      • Bonus points: Significant experience with Kubernetes and Docker
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Next, candidates will be invited to schedule a Deep Dive interview with a Product Manager
        • Candidates will then be invited to schedule an interview with the an Engineering Manager
        • Candidates will then be invited to schedule an interview with our Group Manger, Product
        • Finally, selected candidates will be invited to schedule an interview with our Vice President of Product
        • Candidates may be asked to meet with additional team members at the manager's discretion

      The compensation calculator for this role can be found here.

      Remote-AUS
    • This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools. Specifically, building out our lovable support for the complete DevOps lifecycle in our Verify stage including continuous integration, performance and system testing.
       
      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe validating your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for continuous integration. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page and the product handbook to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
      • Take an active role in defining the future
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • Experience in product management
      • Strong understanding of Git and Git workflows
      • Knowledge of the operations tool space
      • Strong technically: you understand how software is built, packaged, deployed and operated
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of DevOps and cloud-native application architectures, deployment and operations
      • Understanding of deployment infrastructure, container technologies, and APM tools
      • Bonus points: Significant experience building scalable operational tools
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Candidates will then be invited to schedule a Deep Dive interview with a Product Manager
        • Candidates will then be invited to schedule an interview with an Engineering Manager
        • Candidates will then be invited to schedule an interview with our Director of Product
        • Candidates will be invited to schedule an interview with our Vice President of Product

      The compensation calculator for this role can be found here

      Remote-AUS
  • All others (11)

    • Songspace (CT +/- 2 hours)
      6 days ago

      Songspace is seeking a Data Developer to join our team that is responsible for developing and managing the data tools, applications, models, processes, and workflows that support the efficient and automated management and provision of the company’s data across internal systems and customer products, the ingestion of multimedia files and metadata provided by our clients and 3rd parties, and the exchange of music data with our sister companies and business partners. This role will also analyze and validate data, cleanse and transform data, and create/run SQL queries to deliver information to various teams across the company.This position offers an opportunity to design, build, and manage mission critical data applications and products with an experienced and supportive team in an interesting and fun industry.

      Job Responsibilities

      • Work with data, technology, and operations teams to design, build, test, and implement an automated data ingestion, integration, and exchange platform, and supporting enterprise data model

      • Design, create, and improve software to monitor, audit, and test data processes, systems, and applications

      • Process the ingestion of music metadata and multimedia assets provided by music creator, publisher,and record label customers and partners within the timelines and specifications defined by the Client Services Team

      • Validate, transform, and cleanse data as required

      • Monitor content delivery processes and queues and troubleshoot/resolve issues and errors

      • Point of contact for technical data issues for the internal team

      • Proactively investigate, troubleshoot, and solve technical data issues, escalating unsolved issues to the appropriate team

      • Create and sponsor concepts and work with internal teams to develop new software and tools that will assist clients and/or internal stakeholders to automate and optimize data workflow and data accessibility

      • Work with the data and technology teams to plan, prioritize, and manage technical backlog of data deliverables

      • Perform custom SQL queries and run existing scripts and queries upon request

      • Create and Maintain scripts to automate daily tasks

      • Create and Maintain test data, and Perform/Test upgrades, code changes and bug fixes

      • Create and Maintain documentation of code, scripts, tools, applications, and processes

      • Train team members in use of internal data tools

      • Perform other job-related tasks as directed

      Requirements

      Required

      • Must possess strong written and verbal communication skills

      • Must possess strong analytical skills

      • Must be committed to executing high-quality deliverables within defined scope and schedule

      • Must be self-driven, proactive, and open to new ideas in problem solving

      • Must be comfortable working independently and collaboratively with small, distributed teams

      • Must be curious and invest time to develop and expand knowledge and proficiencies for self and others

      Preferred

      • Experience with MySQL is preferred

      • Experience with *nix CLI and shell scripting is preferred

      • Experience with git is preferred

      • Experience with designing, developing, and using custom ETL code and processes is preferred

      • Experience creating, implementing, and using REST APIs is preferred

      • Experience with music data, music data standards (DDEX, CWR, ID3) is a plus

      • Experience with multimedia management software/tools and multimedia pipelines is a plus

      • Experience with music production, audio processing, and audio codices (.mp3, FLAC, WAV) is a plus

      • Experience with provisioning and supporting AWS data implementations (S3, EC2, RDS, Lambda,

      • Redshift, etc.) is a plus

      • Experience as a tech support/account manager or client-facing project manager is a plus

    • 1 week ago
      Collabora is looking for a dynamic Project Manager to join our project management team. The role will be based in our Cambridge or Montreal office, or remotely with travel as necessary and with a substantial amount of working hours overlapping the UK and Montreal.  

      Collabora is a leading software consultancy specialising in bringing companies and the open source software community together. We combine years of open source software leadership with an understanding of the challenges that businesses, non-profits, and governments face. Collabora brings deep technical expertise in system integration, architecture, graphics, multimedia, web engines and communications to a number of market verticals, including mobile communications, IVI / automotive, set top box/smart TV, and a range of other specialised embedded applications.

      The Role

      You will work in our globally distributed project management team among other high calibre project managers, leverage experience and nurture new ideas. You will have the opportunities to work with global industry leading companies and to participate in high tech projects with the latest technology.

      Your involvement with the projects will begin early in the life-cycle, when you will be supporting the preparation of technical and commercial proposals, and you will continue with the projects through to their successful delivery to clients, and hopefully follow-up sales.

      You will manage the client relationships and be the focal point for all communications. This will require you to both think about the projects at a high level while at the same time understanding the projects at a detailed level.

      You will work closely with globally distributed project teams and manage projects on a day to day basis. With the support of Technical Leads, you will apply the project management methods, processes and tools necessary to ensure that projects are correctly defined, planned, costed, resourced, and tracked. You will keep clients informed of progress and ensure that risks and issues are managed and mitigated. You will also be a mentor to the teams, providing a sounding board. 

      Key Responsibilities
      • Manage a number of Open Source technology projects of various sizes and complexities
      • Understand customers needs and what makes them successful – apply these to deliver successful projects and explore future business opportunities
      • Liaise with Engineering to build and maintain project teams
      • Manage and motivate project teams to ensure project success. As our clients and project engineers are globally distributed, certain flexibilities in working practices will be required according to customers' and engineers' needs.
      • Weekly project financial updates and appropriate actions to ensure projects are successful and profitable
      • Communicate with Finance department to timely issue project invoices
      • Weekly and monthly reports to Head of Project Management to drive projects progress and personal development
      • Support Proposal Manager to prepare technical and commercial proposals
      • Deliver projects and services to high quality standards in accordance with our defined processes and workflow
      • Support the optimization of current processes and define new ones for continuous improvements according to the business needs
      • Customer visits and international travel as required
      Requirements: Commercial Skills
      • Negotiate internally and externally at all levels
      • Experienced in managing fixed price and time-and-material projects
      • Financially astute, understand what makes a successful business
      Requirements: Technical Skills
      • Account management, including stakeholder and commercial management of the engagement
      • Full life-cycle project management, including planning, execution, reporting, and  financials
      • Able to spot risks and mitigate/workaround them before they develop into issues
      • Hands-on experience of real-time embedded systems (e.g. in terms of testing, build and integration, release and defect management), ideally in an open source environment
      • Agile software development methodologies
      • Experience of running highly distributed project teams across multiple time zones would be a great advantage
      Requirements: Personal Skills
      • Self starter, manage own work and others, escalate at the appropriate level with mitigation plan when required
      • Excellent organisational skills with a commitment to quality and attention to detail
      • Good communicator at all levels
      • Excellent in time management and prioritising workload for self and others
      • Flexible and adaptable approach to work
      • Forward looking and learn from experience
      • Team management experience including mentoring, ability to motivate others and build team morale
      Qualifications
      • Fluent in English (and French if based in Montreal)
      • Good bachelor’s degree in relevant field
      • Knowledge or experience working in an ISO-9001 environment would be an asset
      • Professional project management qualification would be an advantage
    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Data Scientist will help build, scale and maintain the entire data science platform. The ideal candidate will have a deep technical understanding, hands-on experience in building Machine Learning models coming up with valuable insights, and promoting a data-driven culture across the organization. They would not hesitate to wrangle data, if necessary, understand the business objectives and have a good understanding of the entire data stack.

      This position plays a key role in data initiatives, analytics projects, and influencing key stakeholders with critical business insights. You should be passionate for continuous learning, experimenting, applying and contributing towards cutting edge open source Data Science technologies.

      Responsibilities

        • Use Python and the vast array of AI/ML libraries to analyze data and build statistical models to solve specific business problems.

        • Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters.

        • Collaborate with researchers, software developers, and business leaders to define product requirements and provide analytical support.

        • Directly contribute to the design and development of automated selection systems.

        • Build customer-facing reporting tools to provide insights and metrics which track system performance.

        • Communicate verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendations

      Basic Qualifications

        • Bachelor's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field2 years of working experience as a Data ScientistProficient with data analysis and modeling software such as Spark, R, Python etc.

        • Proficient with using scripting language such as Python and data manipulation/analysis libraries such as Scikit-learn and Pandas for analyzing and modeling data.

        • Experienced in using multiple data science methodologies to solve complex business problems.

        • Experienced in handling large data sets using SQL and databases in a business environment.

        • Excellent verbal and written communication.

        • Strong troubleshooting and problem solving skills.

        • Thrive in a fast-paced, innovative environment.

      Preferred Qualifications

        • Master's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field.

        • 2+ years’ experience as a Data Scientist.

        • Fluency in a scripting or computing language (e.g. Python, Scala, C++, Java, etc.)

        • Superior verbal and written communication skills with the ability to effectively advocate technical solutions to scientists, engineering teams and business audiences.

        • Experienced in writing academic-styled papers for presenting both the methodologies used and results for data science projects.

        • Demonstrable track record of dealing well with ambiguity, ability to self-motivate, prioritizing needs, and delivering results in a dynamic environment.

        • Combination of deep technical skills and business savvy to interface with all levels and disciplines within our and our customer’s organizations

      Skills and Abilities

        • + BA/BS in Computer Science, related technical field or equivalent practical experience.

        • At least 3 years of relevant work experienceAbility to write, analyze, and debug SQL queries.

        • Exceptional Problem solving and analytical skills.

        • Fluent in implementing logistic regression, random forest, XGBoost, bayesian and ARIMA in Python/RExperience in User path navigation with Markov Chain, STAN Bayesian analysis for A/B testingFamiliarity with Sentiment Analysis (NLP) and LSTM AI modelsExperience in full AI/ML life-cycle from model development, training, deployment, testing, refining and iterating.

        • Experience in Tableau, Apache SuperSet, Looker or similar BI tools.

        • Knowledge of AWS Redshift, Snowflake or similar databases

      Preferred Locations:


        • #US; #AR;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    • 1 week ago

      BALANCE FOR BETTER  At Xapo, we embrace our differences and actively foster an inclusive environment where we all can thrive. We’re a flexible, family-friendly environment, and we recognize that everyone has commitments outside of work. We have a goal of reaching gender parity and strongly encourage women to apply to our open positions. Diversity is not a tagline at Xapo; it is our foundation.

      RESPONSIBILITIES

      • Design and build data structures on MPP platform like AWS RedShift and or Druid.io.

      • Design and build highly scalable data pipelines using AWS tools like Glue (Spark based), Data Pipeline, Lambda.

      • Translate complex business requirements into scalable technical solutions.

      • Strong understanding of analytics needs.

      • Collaborate with the team on building dashboards, using Self-Service tools like Apache Superset or Tableau, and data analysis to support business.

      • Collaborate with multiple cross-functional teams and work on solutions which have a larger impact on Xapo business.

      REQUIREMENTS

      • In-depth understanding of data structures and algorithms.

      • Experience in designing and building dimensional data models to improve accessibility, efficiency, and quality of data.

      • Experience in designing and developing ETL data pipelines.

      • Proficient in writing Advanced SQLs, Expertise in performance tuning of SQLs.

      • Programming experience in building high-quality software. Skills with Python or Scala preferred.

      • Strong analytical and communication skills.

      NICE TO HAVE SKILLS

      • Work/project experience with big data and advanced programming languages.

      • Experience using Java, Spark, Hive, Oozie, Kafka, and Map Reduce.

      • Work experience with AWS tools to process data (Glue, Pipeline, Kinesis, Lambda, etc).

      • Experience with or advanced courses on data science and machine learning.

      OTHER REQUIREMENTS

        A dedicated workspace. A reliable internet connection with the fastest speed possible in your area.Devices and other essential equipment that meet minimal technical specifications.Alignment with Our Values.

      WHY WORK FOR XAPO? 

      Shape the Future:  Improve lives through cutting-edge technology, work remotely from anywhere in the world

      Own Your Success: Receive attractive remuneration, enjoy an autonomous work culture and flexible hours, apply your expertise to meaningful work every day

      Expect Excellence: Collaborate, learn, and grow with a high-performance team.

    • This position is remote based.

      As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

      Responsibilities
      • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
      • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
      • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
      • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
      • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
      • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
      Requirements:
      • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
      • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
      • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
      • Ability to use GitLab
      • You share our values and work in accordance with those values.
      Desired Skills:
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an admin or developer
      • Experience with enterprise integration tools
      • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
      • Ability to collect, synthesize, and research complex issues and diverse information.
      • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
      Performance Indicators

      Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

      Learn more about Leadership at GitLab

       

      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
      • Selected candidates receive a short assessment from our Global Recruiters
      • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
      • Successful candidates will subsequently be made an offer via email

      Additional details about our process can be found on our hiring page.

      Compensation

      The compensation for this role can be found here.

      Remote-TAM
      Remote-ATL
    • Intevity (US only - Northeast)
      3 weeks ago

      Company Description

      As a digitally-focused management consultancy, we do more than strategy. From strategy and design to architecture and development, we deploy senior, cross-functional teams to work hip-to-hip in the trenches with client teams. 

      Founded in 2003, Intevity (previously Twin Technologies) is a full service, digitally-focused management consultancy based in Boston, MA with remote offices and employees throughout the eastern and central US (Baltimore, Chicago, D.C., New York). Intevity focuses on both Commercial and Public Sector clients, with deep expertise in retail, software, and government. Intevity has key vendor partnerships with Adobe, AWS, and Salesforce. 

      We work on all phases of projects, from early discovery and design to strategy to execution. We are known for our vulnerability-based culture, high levels of craftsmanship, innovation, and trust; being able to truly connect with the needs and spot the real reasons why an organization is being held back from achieving their goals. 

      We specialize in digital transformation in retail, software, and government. We align audiences, optimize processes and build custom, cutting-edge experiences on leading platforms—all while helping businesses increase velocity while reducing organizational risk. 

      As an agile company, Intevity is committed to continually growing and evolving with the market to provide an environment where creativity, leadership, mentoring, planning, and resources are in place to achieve our shared goals.

      Job Description

      In this leadership role, the Director of Digital Technology is responsible for spearheading technology strategies and development efforts while building long-term customer relationships within a growing consulting services company.

      Hands-on, seasoned technical professional who contributes to the technical vision of Intevity and its clients, and confidently leads Intevity’s enterprise clients through digital transformations.

      Team player that fosters transparent communication and has a “help first” attitude on his / her team. They are driven to deliver and pursue excellence in all they do.  They are fearlessly vulnerable and accountable, unafraid of new challenges, and thrive when it’s time to “find a way” when the path isn’t clear.

      Fulltime leader responsible for supporting new business development, maintaining technical excellence across engagement projects, and growing and leading an outstanding technology development team in a fast-paced agile environment.

      Responsibilities and activities are varied but include:

      Client Engagements:

      • Lead and define technology / development / platform engagement objectives, strategy and approach while developing and maintaining relationships with key client stakeholders

      • Act as a hands-on solution architect and technical lead for client Engagement teams; with the ability to manage multiple client engagements concurrently

      • Evaluate technologies and advise on technical challenges and risks, costs and benefits, and alternative solutions

      • Define and ensure best practices and compliance to software development standards are upheld across teams

      • Serve as technology SME for client discussions and workshops, and facilitates conversations to ensure stakeholder alignment on strategic solutions

      • Collaborate with individual account Engagement Director(s) on the Technology portion of an engagement to assign technical resources, and assist with planning and kick-off activities as needed

      Pre-Sales & Business Development:

      • Participate in pre-sales and sales efforts for key accounts

      • Lead the Intevity Technology team in shaping new opportunities for Intevity—be it expanding current client relationships, or forging new ones 

      • Strategize and propose solutions for complex technical, scalability or performance challenges

      • Communicate technical concepts, platforms and architectures, and solutions to clients in a compelling manner

      • Develop and tell cohesive stories about proposed technology solutions and also past case studies

      • Assist with the development of proposals, including shaping and responding to opportunities, proposal creation, and oral presentations related to the Technology team

      • Collaborate with Engagement Directors to estimate engagements, and create statements of work that describe the scope, work effort, deliverables, and costs

      Practice Development and Strategy:

      • Build and execute strategic plans for enterprise technology solutions, including technical leadership and architectural direction

      • Lead, oversee and define best practices for technology and platform solutions, technical and quality standards and developer processes, and web and platform development using reusable software components of Fortune 500 clients

      • Evaluate and recommend new technologies on a regular basis to maintain technical excellence and development efficiencies both for internal use and to better service enterprise clients

      • Drive, oversee, and provide thought leadership for technology and development, internally and externally through social media engagement (Intevity blogging, LinkedIn, Twitter), speaking at industry events, one-pagers, and white paper authoring

      Leading, Managing and Mentoring:

      • Natural ability to coach, lead and mentor team members (e.g. technical leads, developers) and managers—with an emphasis on aligning their strengths and passions to Intevity business strategy and providing constructive feedback and support

      • Establish and maintain an open, supportive environment where people can do their best work

      • Successfully manage project teams of varying sizes using Agile methodologies

      • Mentor and guide Engagement Directors on how to lead with an integrated technology / development approach

      • Manage utilization of the Technology team to attain individual and team targets

      • Contribute to Talent Acquisition activities

      Expectations:  

      Being remote allows our employees to live where they want to.  It means being able to have the lifestyle that you choose. Working remotely is not for everyone but it allows us to spend less time commuting and more time on the things that really matter.  We believe this is essential to supporting a workforce that can achieve a healthy work-life balance. In exchange, we ask that you are geographically located somewhere in the Northeast - Mid Atlantic US, within driving distance of a major airport so you can travel to client sites or team meet-ups when needed. 

      What does this mean for you?  You get to work from where you need or want to work. Each team member is provided the tools, infrastructure, and support to create a productive, professional work from home office environment. We observe and operate standard East Coast working hours to support the majority of our clients and our teammates. We also provide some flexibility for daily schedules to accommodate one’s personal obligations to home and family life.

      We recognize that working remotely isn’t always easy; the remote work model encourages independent thinking but requires increased professional accountability and self-discipline.  We are an outcome-focused team and work to get the job done. We champion a culture of transparency and openness.  

      While travel is part of the job requirement to service clients and team build, we ensure it is asked for and planned as thoughtfully as possible.  As a leader within the company, you can expect to travel 2-3x a month for 1-3 days on average to for client and team meetings.

      Qualifications

      • US Citizenship is required due to the nature of our commercial and government projects

      • Must live in Northeast, USA

      • Minimum of 10 years of related industry experience working with enterprise clients, including at least 5 years in a leadership role leading technology and development, and the creation of outstanding technology solutions within software applications

      • Strong interpersonal skills to facilitate working and problem-solving with others as well as excellent written and verbal communication skills, confident public speaking/presentation skills and the demonstrated ability to adapt to a rapidly changing environment

      • Deep understanding of software architecture, full-stack development, and platform solutions to leverage contemporary IT technologies to create best in class solutions and lead multi-disciplinary teams in the development and production of solutions that exactly meet client business objectives and goals

      • Comfortable and experienced with multiple modern front-end and back-end technologies (Examples: AEM, Sitecore, SFDC, Redis, NoSQL, React, GraphQL, AWS / Azure), as well as infrastructure and build automation technologies 

      • Comfortable and experienced with web services and backend web platforms such as Adobe AEM and Salesforce 

      • Deep exposure to all aspects of modern web application architectures, visual design, and mobile web development

      • Highly motivated, with a proven track record of building and expanding accounts with enterprise clients

      • Natural leadership, mentoring, and team-building abilities

      • Ability to manage multiple business initiatives 

      • Ability to work in a remote, distributed environment and travel as needed to client locations

      Additional Information

      Intevity offers a competitive and comprehensive employee compensation and benefits package that includes base salary, medical, dental and vision insurance, long and short-term disability insurance, life insurance, 401k program with company match, and an open PTO plan.

      Intevity is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.

    • 1 month ago

      Named as a Forbes Fintech 50 in 2019, Marqeta powers modern payment solutions for companies innovating new services and process flows in a digital world. Our platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. 

      We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. 

      Marqeta is proud of its Oakland roots and strives to build a global team as diverse as the markets we serve, staying true to our values to Connect the Customer, Find a Way, Make Simple, Take Risk and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It’s an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.

      Position Summary

      Marqeta is looking for experienced, customer-facing project managers to work with our customers, payment networks, banks, vendors, and multiple cross-functional teams to ensure our customers’ programs are delivered successfully.  

      You will work with some of the world’s most innovative companies to get Marqeta’s modern card issuing tools and infrastructure in place.  And then you’ll keep managing those customers to ensure everything is working perfectly. You will build relationships with our customers and will spend time with them learning how our tools are integrated into what they do to delight their customers.   You will also develop deep relationships within Marqeta to ensure we’re doing all we can to get our customers where they need to be quickly, predictably, and reliably.   You’ll resolve customer challenges and you’ll work through escalations. You will watch for potential risks like a hawk, and have mitigation plans in place to handle unexpected events as we race to the finish line. You’ll communicate often and openly. You’ll be comfortable in a technical environment - our products are pretty technical, so you should be too.

      Our customers are global and so are we.  You’ll have the chance to work with customers in a variety of markets as we continue to expand what we do, where we do it, and who we work with.

      If you’re highly organized, a great communicator, self-motivated, smart, and fun, and you enjoy challenges and love to solve problems, let us  know! We’re innovative and creative, and so are our customers.

      If that's you, read on!

      Primary Responsibilities

      This role is about working with both our customers, and multiple cross functional teams, to ensure our customers’ programs are successfully delivered. Here's some key expectations:

      • Customer Focus: You have an incredible passion around making sure to always exceed our customer's expectations. You push yourself, and the entire project team, to ensure our customers are successful, and have high regards for Marqeta's service.
      • Problem Solver: You enjoy problem solving, and always thinking outside of the box to find creative solutions to challenges. When things get tough, that's when you excel and rise to meet any obstacle, and getting things done! You will use your experience to know when problems might surface, and stay ahead of it with a plan, so programs are delivered as expected.
      • Know the Tech and Non-Tech: You understand have a strong background in API applications and are comfortable working in a technical environment, where you are the bridge between technical teams and technical/non-technical teams.You will come up to speed on Marqeta's capabilities, non-technical processes, the unique features and customer benefits our platform offers, and are able to speak with confidence, knowledge, and credibility about many topics.
      • Project Management Master: You will use your project management skills to keep track of all the moving parts to ensure we deliver what we promise, when we promise it.
      • Transparency and Communication: You are focused on communication of projects whether it's progress or roadblocks, so all teams are tightly connected and know what’s already happened and what’s happening next.  You will be generous with your time and energy, to your customers and your team.
      Requirements

      In addition to proven ability to manage cross functional projects, we’re on the hunt for the following attributes:

      • 7+ years experience in customer-facing project delivery/management roles
      • Bachelor’s Degree preferred or equivalent combination of education and experience
      • Strong background in API applications and technical environments.
      • Strong interest in, or understanding of, the payments ecosystem, with a particular focus on the card issuing side.
      • Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time.
      • Highly self-motivated and feels at home working aggressive schedules
      • Able to build strong working relationships across multiple teams.
      • At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses
      • Superior communication skills (interpersonal, verbal, presentation written, email)
      • Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
      • A person of strong character and integrity, who contributes to Marqeta’s unique culture.

      Perks 

      • Option to work remotely.
      • Excellent commission plan
      • 25 days annual leave
      • Full paid Parental Leave
      • Pension contribution
      • Meaningful Equity
      • Flexible working environment

      As part of our dedication to the diversity of our workforce, Marqeta  is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

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