Remote operations Jobs in February 2020

65 Remote operations Jobs in February 2020

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  • Software Development (20)

    • 1 week ago
      Who are we?

      Flyt is a technology platform designed to connect the world’s top food delivery companies with the world’s largest restaurant brands. If you have ordered food on your phone you have touched our technology.

      Today, we’re a global company, with our technology being deployed across Europe, North America and Australia, and with team members in six countries. Yet we’re still human-scale: everyone can get to know everyone, and we are structured to ensure every team has a strong sense of community and autonomy on how to hit their goals.

      Flyt is organised in small, cross-functional, autonomous teams we call squads. Each one of our squads owns an area of the product end-to-end and is responsible for meeting a business goal. Same principles as the Spotify model, but customised to what works for us.

      The Role

      We are on the lookout for a developer to work remotely with our North America team.

      Experience in either Go, Node or PHP would be massively beneficial and you must love being autonomous in a small team.

      Requirements

      Key Responsibilities
      • To build new features in our two core languages Go and Node
      • To work within our Microservices architecture and deliver highly level readable and maintainable code
      • To work with the world's largest delivery companies and to innovate in this exciting space
      • To make key architectural decisions and to help move our platform forwards
      Working with us

      You’ll love working here if:

      • You can’t wait to roll up your sleeves and build a great product with a dedicated team
      • You love having a goal, and having the autonomy to decide the best way to go for it
      • You obsess over personal growth. Feedback, Coaching, Learning, Teaching.
      • You like to communicate transparently (all our #slack channels are public!), and are willing to listen to your peers, earn trust and show up curious

      Benefits

      • A competitive salary
      • Flexibility to truly work remotely
      • Access to coaches on leadership, product, tech and sales
      • Top spec Macbook Pro to enable you to do your job well
      • The training budget you need to help you level-up
      • A quarterly $$$ bonus pool
      • 25 days holiday pa
      • Quarterly meets at different locations around the world where we all get together, plan for the next quarter and have some fun!
      • The opportunity to work in a fast-growing company with global expansion plans and operations spanning Europe, North America and Australia.
    • As a Senior Security Engineer on the SRE Team at Skillshare, you’ll play a key role in helping us continuously improve our security programs to ensure the best experience for our users through the safety of our technology and data. 

      This role spans strategic work of putting in place forward-looking initiatives as well as responding to external threats on an ongoing basis, which means the opportunity for impact across the board.  We’re scaling quickly and are excited to bring someone onboard who can help us proactively tackle challenges – both in the day-to-day operations and anticipated future ones. 

      You’ll collaborate with the other members of the SRE team as well as the product development teams to plan and implement various security initiatives. We’ll look to your strategic expertise, reliable execution, and sound judgment to improve and maintain our security infrastructure, along with creating and improving processes for maintaining a secure product and environment.

      You’ll be joining a team that’s passionate about technology, and helping pave the way for building products together that we’re proud of. We’re excited to meet you.

      What you'll do:

        • Improve, monitor and maintain our information security.

        • Execute security initiatives related to infrastructure, product, and data.

        • Make strategic recommendations and improvements to our security.

        • Work with application developers to improve the security of various product features.

        • Proactively prep and train developers and raise the security awareness of everyone in the organization.

        • Quickly and proactively respond to incoming security threats.

        • Continually assess, address and report on the levels of threat and preparedness.

      Why we're excited about you:

        • 7+ years of experience building, supporting and securing cloud-based web infrastructure with AWS.

        • Knowledge of best security practices for building web applications.

        • Experience with security monitoring tools.

        • Experience in compliance with industry standards such as PCI, OWASP, NIST, GDPR etc.

        • Experience with Single Sign-on (SSO) for internal systems.

        • Understanding of and ability to deal with and prevent typical security threats and risks.

        • Deep understanding of web application infrastructure.

        • Working knowledge of software engineering.

        • Strong communication skills – you’re a natural collaborator and can report out to stakeholders of all levels.

        • Tech stack knowledge: Docker (Kubernetes experience is a plus), Linux, DataDog, AWS security products, MySQL.

      Why you're excited about us:

        • Impact: you’ll play a key role in shaping the direction of a comprehensive security approach long-term.

        • Growth: Our team is small, so you’ll have room to wear a lot of hats and take on more responsibility over time. 

        • Our mission: We are building a learning ecosystem for the new economy and changing millions of lives for the better.

        • Our team: We have a passionate, smart team that is a lot of fun to work with.

        • Your life: We take pride in our flexibility. Working remotely is part of how we need to work these days. You’re a professional, and we trust you to do what you need to do.
    • 1 week ago

      Security Architect Job Responsibilities and Duties


      Syncro is a small team crafting applications helping small business be more successful. Our software does job tracking, marketing, invoicing, integrates tons of online tools -- and is awesome.

      We're building a company that has fun inventing. We go fast, and our customers love us. Thousands of repair shops and IT Professionals all over the world rely on our platform for their entire business operations.

      We are different - we really do care, the founders are writing this ad and holding interviews.

      We are building a powerful Remote Machine Management (RMM) platform and this space demands the utmost in security. This is where you come in! As a lead in the security team you’d be relied upon to coordinate vulnerability assessments, field incoming reports from bug bounty programs, assist real-time in active attack scenarios, help marry business requirements with state of the art security systems, and more.

      WHAT YOU'LL BE DOING:

      • Perform penetration testing on new and existing application architecture

      • Gather requirements and current standards to overview technology and make recommendations

      • Plan architecture changes and help guide new innovative security programs

      • Keep up-to-date on the latest security standards

      • Document security procedures for hosted environments, remote workers, internal tools, and the production platform.

      • Estimate cost and budget for security updates

      • Oversee technical implementations during security or other IT updates

      • Mitigate damages during a cyber attack and respond to threats quickly

      • Coordinate outside security vendors for vulnerability assessments, audits etc

      HIGHLIGHTS:

      • A salaried position designed to grow with the company(seriously, try us).

      • We want this to be your dream job - but we need your help(tell us how).

      • We will advance your career like nobody else-- stay with us for the long haul and we'll keep you challenged, learning, passionate, and growing.

      • We are currently a dispersed team working from home.

      • We offer comprehensive health, vision, and dental coverage and a 401(k).

      WHAT WE'RE LOOKING FOR:

      • A few years of professional experience working on application security and network security.

      • Ruby on Rails or web development experience is a major plus.

      • No specific education necessary.(really.)

      • Excellent communication skills - verbal, written and electronic.

      • You care-- which means sometimes putting yourself out there for a customer experiencing pain.

      • Ability to multi-task in a fast paced environment.

      • You're kind and wily(in a good way).

      • Bonus: Experience with HIPAA compliance or other similar experience.

      HOW TO GET HIRED BY US:

      Just demonstrate that you are an individual, you have a personality, you enjoy life, and you enjoy good work. And please include a resume. If you have a cover letter that can highlight something you know about our product, the space, and security trends in this space, that would be fun to read!

      Syncro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.

      Pay: DOE. Let's Talk.
    • 1 week ago
      Who are we?

      Flyt is a technology platform designed to connect the world’s top food delivery companies with the world’s largest restaurant brands. If you have ordered food on your phone you have touched our technology.

      Today, we’re a global company, with our technology being deployed across Europe, North America and Australia, and with team members in six countries. Yet we’re still human-scale: everyone can get to know everyone, and we are structured to ensure every team has a strong sense of community and autonomy on how to hit their goals.

      Flyt is organised in small, cross-functional, autonomous teams we call squads. Each one of our squads owns an area of the product end-to-end and is responsible for meeting a business goal. Same principles as the Spotify model, but customised to what works for us.

      The Role

      We’re looking for a Senior Go Developer to join one of our teams. You'll be helping big restaurant brands like McDonald’s, Burger King or KFC connect their systems to our platform and enable new mobile and web experiences.

      Requirements

      What you'll be doing

      Here’s what your day-to-day looks like:

      • Building new microservices on an event-based architecture. Golang, Kafka, AWS.
      • Engaging directly with customers and partners to connect their services to our platform
      • Sharing new standards and best practices with the wider engineering team
      • Helping decide the best next thing to do so you meet your quarterly team goals
      • Taking full ownership of your microservices: from coding and testing them to running them once they’re live
      Working with us

      You’ll love working here if:

      • You can’t wait to roll up your sleeves and build a great product with a dedicated team
      • You love having a goal, and having the autonomy to decide the best way to go for it
      • You obsess over personal growth. Feedback, Coaching, Learning, Teaching.
      • You like to communicate transparently (all our #slack channels are public!), and are willing to listen to your peers, earn trust and show up curious

      Benefits

      • Salary: £75,000 to £95,000 pa
      • Flexibility to truly work remotely
      • Access to coaches on leadership, product, tech and sales
      • Top spec Macbook Pro to enable you to do your job well
      • The training budget you need to help you level-up
      • A quarterly £££ bonus pool
      • 25 days holiday pa
      • Quarterly meets at different locations around the world where we all get together, plan for the next quarter and have some fun!
      • The opportunity to work in a fast-growing company with global expansion plans and operations spanning Europe, North America and Australia.
    • About Us

      Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

      We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

      Role Overview

      In this exciting role, you will work on the next generation of Securework's security products. You’ll join a very seasoned team of Software Engineers and Data Scientists, and collaborate with stakeholders across security and technology groups to drive innovation.  Your focus will be on DevOps functions within a Kubernetes environment including continuous delivery, monitoring and security across a diverse set of environments from development through to production.

      The ideal candidate will possess strong technical knowledge and software development background with an emphasis on Kubernetes, continuous integration and continuous delivery (CI/CD), designing and developing software leveraging Public Cloud platforms (e.g. AWS, GCP, Azure).  This position also requires experience in designing, developing and reviewing security and technology architectures, and the ability to identify and drive issues to closure. This individual must be a consensus builder, a team player, and work well within an open security posture environment. Red team experience and mentality a definite plus.

      To learn more about one of our newly launched products that you will secure and develop, explore here

      Core Responsibilities Include

      • Delivering production code at a regular cadence using Agile techniques, tools and methodologies.

      • Building automation tools and components to enhance the installation and provisioning of cloud-based applications in AWS, Azure, or similar cloud providers.

      • Collaborating with Software Architects, Software Engineers, and Data Scientists and ensuring products and services are pushed into production in a secure fashion.

      • Automating the deployment of products and services and actively monitoring to ensure uptime and effective performance of applications and platforms.

      • Acting as an escalation point to address issues with outages and operations and actively forecasts to proactively address issues and minimize downtime.

      Required Skills and Experience

      • 8+ years of software development experience with emphasis on DevOps responsibilities.

      • 2+ years of Kubernetes experience focused on DevOps.

      • A deep understanding of CI/CD tools, processes and a strong desire to help teams release frequently to production with a focus on creating reliable high quality results.

      • Strong development experience with languages such as Python and Go.

      • Strong background integrating continuous delivery (CD) tools, such as Spinnaker, GitLab or Argo, with Kubernetes.

      • Experience integrating CI/CD feedback with code review systems like GitLab and group chat software such as Slack or Mattermost.

      • Experience integrating monitoring and alerting capabilities using software such as Grafana, StatsD, Prometheus, DataDog, etc.

      • Experience working or developing autoscaling tools (ex. Vertical Pod Autoscaler, Cluster Autoscaler and/or the Horizontal Pod Autoscaler).

      • Expertise with Amazon AWS, Google Cloud Platform and other common public cloud providers.

      • Ability to tackle problems both at the large scale and the small scale, with constant focus on optimization, high availability, and security as it relates to the CI/CD process.

      • A drive to continually learn new technologies, tools, and methodologies, including those out of your comfort zone.

      • Strong attention to detail, excellent analytical capabilities and a passion for building robust platforms for accelerating delivery to production.

      • BS in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.

      Preferred Skills and Experience

      • Experience with Gitlab.

      • Past experience with infrastructure tools such as Terraform, Packer, Ansible and Vault.

      • Experience writing Kubernetes operators is a plus.

      • Experience solving problems in a live production environment.

      • Experience working with and managing multiple Kubernetes clusters, preferably with federation.

      • Certified Kubernetes Administrator (CKA) a plus.

      • Prior experience working at a startup or in an entrepreneurial environment.

      Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

    • 2 weeks ago
      To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer.  This role can be based in one of our U.S.-based offices or remote.

      Impact you will make in the role:
      • Manage applications in a CentOS Linux-based environment
      • Build repeatable infrastructures with Ansible
      • Develop and execute plans for rolling out new technologies rapidly
      • Improve monitoring infrastructure, build out data aggregation and alerting rules
      • Work closely with engineering to build scalable solutions
      • Triage tickets raised by our support organization and implement fixes
      • Support our private and public cloud environments and customers
      • Mentor other members of the Operations team
      • Participate in an on-call rotation

      Expertise you will bring in:
      • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
      • Extensive knowledge with container orchestration technologies including Docker and Kubernetes
      • 6+ years experience in an Operations or Systems Administration role
      • Superior Unix administration skills
      • Extensive knowledge of common Internet Protocols
      • Extensive knowledge of TCP/IP
      • Experience with virtualization and cloud technologies
      • Hardware management, network switch and router administration experience
      • Experience with Apache, MySQL, and PHP in a production environment at scale
      • Strong knowledge of version control systems and hands-on experience with Git
      • Experience with writing code around infrastructure automation
      • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
      • Strong affinity and experience in working with continuous deployment and continuous integration environments
      • An understanding around micro-service architectures and the complexities around their deployments 
      • Extensive programming experience in PHP, Ruby, Python, and Shell
      • Full stack troubleshooting and instrumentation experience
      • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
      • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

      Nice to haves:
      • Experience in an on-call rotation
      • Experience with Elastic Search or Apache Solr
      • Experience with Spinnaker and/or other CI/CD tools
      • Previous experience as a mentor or advisor
      • Current contributor to open source projects (a Github account you can link us to would be ideal)
      We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

      Benefits and Perks:

      Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:
      Competitive salariesExcellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) matchUnlimited Paid Time OffWellness Reimbursement ProgramOnsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and moreCareer & Personal Development Program – multi-platformRegular social eventsOwnership is the greatest self-identity at SugarCRM - you are making an impact nowWe are a merit-based company - many opportunities to learn, excel and grow your career
    • Who are we?

      Flyt is a technology platform designed to connect the world’s top food delivery companies with the world’s largest restaurant brands. If you have ordered food on your phone you have touched our technology.

      Today, we’re a global company, with our technology being deployed across Europe, North America and Australia, and with team members in six countries. Yet we’re still human-scale: everyone can get to know everyone, and we are structured to ensure every team has a strong sense of community and autonomy on how to hit their goals.

      Flyt is organised in small, cross-functional, autonomous teams we call squads. Each one of our squads owns an area of the product end-to-end and is responsible for meeting a business goal. Same principles as the Spotify model, but customised to what works for us.


      The Role

      We’re always on the look out for Developers! So if you are just at the start of your career or an experienced Developer, we would love to hear from you.

      Experience in either Go, Node or PHP would be massively beneficial and you must love being autonomous in a small team.

      Requirements

      Key Responsibilities
      • To build new features in our two core languages Go and Node
      • To work within our Microservices architecture and deliver highly level readable and maintainable code
      • To work with the world's largest delivery companies and to innovate in this exciting space
      • To make key architectural decisions and to help move our platform forwards
      Working with us

      You’ll love working here if:

      • You can’t wait to roll up your sleeves and build a great product with a dedicated team
      • You love having a goal, and having the autonomy to decide the best way to go for it
      • You obsess over personal growth. Feedback, Coaching, Learning, Teaching.
      • You like to communicate transparently (all our #slack channels are public!), and are willing to listen to your peers, earn trust and show up curious

      Benefits

      • A competitive salary
      • Flexibility to truly work remotely
      • Access to coaches on leadership, product, tech and sales
      • Top spec Macbook Pro to enable you to do your job well
      • The training budget you need to help you level-up
      • A quarterly £££ bonus pool
      • 25 days holiday pa
      • Quarterly meets at different locations around the world where we all get together, plan for the next quarter and have some fun!
      • The opportunity to work in a fast-growing company with global expansion plans and operations spanning Europe, North America and Australia.
    • Named as a Forbes Fintech 50 in 2019, Marqeta powers modern payment solutions for companies innovating new services and process flows in a digital world. Our platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time. 

      We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance. 

      Marqeta is proud of its Oakland roots and strives to build a global team as diverse as the markets we serve, staying true to our values to Connect the Customer, Find a Way, Make Simple, Take Risk and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It’s an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.

      Position Summary

      Marqeta is a fast growing technology company with a one-of-a-kind culture. We are devoted to providing meaningful career experiences through challenging work, collaborative partnerships, and ongoing development. 

      We are looking for a quick-thinking, quality enthusiast who understands releasing great software is not just about reactive testing. As a Software Development Engineer in Test at Marqeta, you’ll be proactively assessing and mitigating risks for our API and Web platform releases, within one of our exciting product verticals. You’ll be solving big quality challenges, coaching Software Engineers and Product Managers in the art of quality testing and helping to create a long-term vision of quality features for our members. You are a passionate member of the team who wants to have high impact; looking for a hands-on technical career. This isn’t just about “Quality Assurance”; we want you to help us create a better product and proactively improve our quality efforts on the whole.

      Primary Responsibilities
      • Write and execute automation testing for REST APIs and web-based applications as well as maintain existing automated tests and tools.
      • Work with stakeholders for crafting test plans, resolving test scenarios and constantly update the existing test sets.
      • Be a strong quality advocate, collaborating closely with software engineers, designers, and product managers to release revolutionary payment products.
      • Pair with software engineers to identify and prevent gaps with automation/regression coverage and even build frameworks.
      • Be part of transforming monolithic applications into more scalable and resilient distributed systems with high quality, using cloud technology.
      • We value continued learning and development, so you will learn a lot. 
      • Follow a lightweight Scrum/Kanban methodology.
      Requirements
      • 6+ years of experience or its equivalence in a software engineering role.
      • Experience working with large-scale test automation frameworks.
      • Experience with automation and performance testing for RESTful APIs & Web applications.
      • Experience with Java/Ruby/Python/JavaScript, CD/CI, Unix CLI, git, SQL.
      • Experience with using and setting up performance testing tools such as Gatling, LoadRunner, JMeter, etc.
      • Bonus points for experience with Docker and Jenkins/Drone and Mobile automation.
      • Bonus points for experience in the Payments Industry and with Micro-services architecture.
      • Bonus points for experience in testing React applications
      • Have the ability to solve complex problems with practical, maintainable, and scalable solutions.
      • Leverage your extensive experience in previous projects to guard code quality and take opportunities to mentor juniors.
      • Express what you know comfortably and confidently, especially during code reviews.
      • Accept feedback with eagerness to learn more.
      • Self-aware with the desire to continually improve.
      Perks
      • Rich suite of benefit plans; employee premiums paid 100%
      • Generous Paid Time Off
      • Full paid Parental Leave
      • Pet insurance
      • 401k plan with a Company match
      • Competitive pay
      • Meaningful equity
      • Bi-annual “Hack Week” to support and reward innovation
      • Monthly commuter and parking subsidy
      • Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc.
      • Access to corporate gym membership rates, other discounts and employee perks
      • Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more!

       

      As part of our dedication to the diversity of our workforce, Marqeta  is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

       

       

    • Graylog is a leading open source log management system that enables fast and efficient problem analysis in the areas of security, compliance, operations andDevOps. Our enterprise product enables large organizations to capture, store and analyze terabytes of machine data in near-real time.

      We are a young, growing company with locations in Germany and the USA.

      Responsibilities
      • Further development of Graylog's search engine in Java
      • Implementation of Elasticsearch management features from within Graylog
      • Further development of the Elasticsearch client
      • Elasticsearch updates
      • Tracking of new Elasticsearch versions

      Graylog Environment
      • Java 8, Elasticsearch and MongoDB on Linux
      • Maven, IntelliJ, Git, GitHub, Jenkins
      • Mock-ups, code reviews, automated tests

      Graylog Opportunities
      • A centrally located office in Hamburg and Munich, or option to work remotely
      • Paid participation in a successful Open Source project
      • Flexible working hours
      • A management team with programming experience and a sense of reality
      • Permanent position with a German company in an internationally mixed team
      • Various growth opportunities for creativity, variety and responsibilities
      • Choice between workstations using macOS or Linux

      Role Requirements
      • 2+ years of professional programming experience, at least in one challenging project
      • Desire for high-quality Java development
      • Experience with Elasticsearch or another search technology in a production environment
      • Ideally experience with the Elasticsearch API, Mappings and Index templates
      • Experience with a distributed version control system (git, Mercurial or comparable)
      • Preferably knowledge of web and enterprise environments. Practical experience in the maintenance of an Open Source project would be ideal
      • Being mindful of security aspects, readability of code and team coordination
      • Working with remote teams requires a prudent approach, active inquiry and effective communication via chat
      • Proficient English communication skills
      • Willingness to travel to team meetings 3-4 times a year
      Apply now and you will hear back from us soon.
    • Syncro is a small team crafting applications helping small businesses be more successful. Our software does job tracking, marketing, invoicing, integrates tons of online tools — and is awesome. We are open to taking risks with technology, we use ember/react/kubernetes/elixr, and are generally open to exciting fun new stuff!

      We’re building a company that has fun inventing. We go fast, and our customers love us. Thousands of repair shops and IT Professionals all over the world rely on our platform for their entire business operations. We are different – we really do care, the founders are writing this ad and looking at the resumes – not a recruiter or HR department.

      We are using heroku with 50+ dynos, our platform consists of a number of rails apps and integrations to other platforms. We’re building a huge inventory system to rival any out there, we’ve built a “remote machine management” platform with an open API, we’re doing it all…

      If this sounds like the kind of team you want to be part of, we want to hear from you. Do you play around with new stuff for fun? Do you hear about a problem and just obsessed building a web app to solve it? If this sounds like your kind of play – we might be a great fit. 🙂

      Highlights:

      – Salaried position designed to grow with the company (seriously, try us).

      – We want this to be your dream job – but we need your help (tell us how).

      – We will advance your career like nobody else — stay with us for the long haul and we’ll keep you challenged, learning, passionate, and growing.

      – Results-oriented: Keep having fun and shipping code and you can design your day.

      – We are currently a dispersed team working from home.

      – We offer comprehensive health, vision, and dental coverage and 401(k).

      What You'll Be Doing:

      – Create and manage infrastructure in our multiple cloud providers systems like Heroku, Kubernetes on Google Cloud, AWS, Azure, etc. (we use all of them)

      – Building and maintaining tools, solutions and microservices.

      – Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.

      – Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed.

      – Update our processes and design new processes as needed.

      – Deploy product updates as required while implementing integrations when they arise.

      – Specifying, documenting and developing new product features, and writing automating scripts.

      – Work with CI tools, and source control such as GIT

      – If you also enjoy product development you can probably help out on the feature work too!

      What We're Looking For:

      -A few years of running operations for web applications

      -A few years of Ruby on Rails a major plus

      -No specific education necessary. (really)

      -Excellent communication skills – verbal, written and electronic.

      -You care — which means sometimes putting yourself out there for a customer experiencing pain.

      -Ability to multi-task in a fast paced environment.

      -You’re kind and wily (in a good way).

      How to Get Hired by Us:

      Write to us about a recent time or two that you caused a production outage, what the root cause was, and what you learned from it.

      For example; Troy our Founder shipped a typo in a class name in the early days and those are annoying because they might be easily missed in Development environment but then production blows up. This led to a more robust CI+Staging step than we had prior.

      Just demonstrate that you are an individual, you have a personality, you enjoy life, and you enjoy good work. And please include a resume. 🙂

      Syncro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.

      Pay: DOE. Let’s Talk. 

    • 1 month ago

      Our Customers Develop Software at the Speed of Ideas

      CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams within and around the software delivery organization to best work together to amplify value creation.

      CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse built from the commercial success of its products and its open source leadership as the largest contributor to Jenkins and a founding member of the Continuous Delivery Foundation (CDF). With a globally distributed workforce of more than 500 employees, the company reflects the global nature of the DevOps movement. We believe in walking the talk! From startups with full-stack developers practicing NoOps to large Fortune 100 companies, CloudBees enables all software-driven organizations to intelligently deploy the right capabilities at the right time.

      Over 3,500 of the world’s best known brands and over 50% of the Fortune 500, invest in CloudBees because of its ability to work across any cloud, in any development environment and to balance corporate governance and control with developer flexibility and freedom.

      CloudBees is home to the world’s leading DevOps experts helping thousands of companies harness the power of “continuous everything” and putting them on the fastest path from great idea, to great software, to great business value.

      As a remote DevOps Consultant, you will be the primary operational point of contact for one or more customers, helping to plan, review, and monitor ongoing operations of our customers Continuous Delivery pipeline. You will leverage your broad experience, troubleshooting application and architectural challenges to support our customers. You will work across customer organizations to ensure customers’ Continuous Integration (CI) / Continuous Delivery (CD) solution is well designed and scale to the needs of the world’s largest events e.g., the Super Bowl, the World Cup and the Olympics. In this role, you will also act as the voice of the customer within CloudBees to escalate problems and to drive prioritization of business needs for our customers.

      What You'll Do

      • Champion and advocate for Enterprise customers within CloudBees (be their voice)
      • Solve technical issues and work directly with CloudBees engineers to ensure that customer issues are resolved as expediently as possible
      • Participate in deep architectural discussions, calling on CloudBees subject matter experts as needed, to ensure solutions are designed for successful deployment
      • Help Enterprise customers define IT and business processes that work well with CI/CD deployments
      • Engage with Director and C-Level executives to translate business needs into technical and operational plans
      • Provide detailed reviews of service metrics to customer leadership

      What The Role Requires

      • Jenkins CI experience required
      • 5+ years design/implementation/operations/consulting experience with distributed applications
      • Exposure to Docker and MicroServices
      • Exposure to Kubernetes
      • Experience managing large scale environments including escalations, incident, problem, and service availability
      • Customer-facing experience as a technical lead
      • High level of comfort communicating effectively across internal and external organizations
      • Presentation skills; high degree of comfort with both large and small audiences
      • Bachelor’s degree or equivalent work experience required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
      • Software design, development and deployment
      • Scripting / Automation
      • Occasional travel to visit your customers

      What You’ll Get

      • Highly competitive benefits and vacation package
      • Ability to work for one of the fastest growing companies with some of the most talented people in the industry
      • Industry Certifications
      • Team outings
      • Fun, Hardworking, and Casual Environment
      • Endless Growth Opportunities

      At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

      In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

      • Provide expert advice on all things related to Jenkins, CI, CD, and DevOps
      • Assess and make technical recommendations for customers to reach their Continuous Delivery target
      • Help customers implement CloudBees Jenkins Enterprise solutions to enable Continuous Delivery capabilities
      What The Role Requires
      • Hands-on experience with Jenkins and/or other CI/DevOps tool set
      • Experience with Docker and Kubernetes
      • Experience with cloud computing providers (e.g. AWS).
      • At least 3 years of consulting/professional services experience
      • Measurable competency with application servers, scripting, and network infrastructure
      • Understanding of agile development processes and how organizations adopt and implement those processes
      • Experience with enterprise Linux environments (RHEL or Ubuntu specifically)
      • Bachelor’s degree in Computer Science or related field 

      Travel- 50% (every other week is ideal)

      We are looking for someone on the East Coast.  This is a remote role.

      What You'll Get
      • Highly competitive benefits and vacation package
      • Ability to work for one of the fastest growing companies with some of the most talented people in the industry
      • Team outings
      • Fun, Hardworking, and Casual Environment
      • Endless Growth Opportunities

      At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees.  Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

      In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere.  Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

       

    • PeopleDoc (France)
      1 month ago

      PeopleDoc is on a mission to revolutionize how every HR function provides services to their employees.  

      Our unique “state of the art” HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration.

      The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes,  across multiple locations. PeopleDoc serves more than 1000 clients with employees in 180 countries in 12 languages. PeopleDoc is now a part of Ultimate Software. Ultimate Software is a Leader for Cloud HCM Applications.

      We are constantly working on improving our support & integration for our customers to maintain a high level of service experience. In order to provide the utmost quality responses, PeopleDoc is looking for Cloud App Engineers to join our international integration Delivery team and to help our customers to complete the best integration with their system in order to meet their business challenges.

      You will join a high performing, fast-paced and quite fun team committed to solve complex issues, learn and improve constantly personally and technically.

      This position will provide the opportunity to work autonomously on an internal SaaS solution, designed and developed in France. And of course, a lot of room to grow your skills and experience along with the company!

      You will be required to:

      • Develop, implement, document, and execute standard operations procedures
      • Integrate technologies, processes, tools, and methodologies to SaaS Operations services (procedures, application management tools, monitoring and more)
      • Communicate deployment and production related activities internally and externally when appropriate
      • Become a subject matter expert in supported applications functionality

      You will have : 

      • The ability to work on distributed remote agile teams with a high degree of self-motivation and ability to work independently
      • Your organizational skills and your curious mindset 
      • Experience in troubleshooting issues / IT development knowledge
      • The ability to create and manage documentation
      • Working knowledge of Linux-based software stacks & basic networking protocols
      • Python scripting and  APIs usage experience are a plus


    • 1 month ago

      Effin Amazing, a kick-ass Marketing Technology, and Marketing Analytics consultancy, is in search of a Senior UX Designer, Front End Developer with a passion for design, marketing, Wordpress & front end development. 

      We support businesses with analytics, marketing automation, customer data platforms, data piping, websites, AB testing and all sorts of marketing operations. As we derive insights from these technical efforts, we also inform growth strategies that routinely move the needle for our clients. 

      Our track record is impeccable, and our leadership has supported some of the fastest-growing companies in the world. Effin Amazing’s core client base sells online and has complex data and marketing practices that drive our team to dig deeper every day.

      This is a high-impact role that works closely with Effin Amazing’s clients. You will be working in an entrepreneurial, start-up environment where deadlines and time management are a must. This is a senior-level role, and we are looking for a curious, highly communicative, hard working peer to join us in our dedicated effort to be the best marketing technology consultancy there is. 

      The Designer/Developer we hire will have strong experience in Wordpress theme building and plugin development. You will develop, launch, and maintain websites and systems for our growing client base. They will also be a great designer who will apply their passion for brand, craft and design fideltiy to guide the design process to create delightful high converting digital experiences.

      The successful candidate will demonstrate proficiency in design, development and programming. They will be able to make a meaningful contribution from day one and will be comfortable working with team members of all levels and departments within the organization. You will be willing to share your questions, opinions and insights with clients and teams in order to affect decision making and solutions. You will be challenged on a daily basis to solve problems in a new and creative way as we continually add new products and services to the company.

      The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.

      Desired Experience:

      • At least 1 years of experience working from home/Remote

      • At least 6 years of experience with UX/UI Design (Photoshop, Skitch, Illustrator)

      • At least 6 years of experience with building WordPress themes and WordPress plugin development. Experience with WordPress Network Sites is a plus.

      • At least 6 years of experience with development using PHP, Jquery, MySQL, JavaScript, HTML and CSS.

      • Ability to write clean code and follow coding standards

      • Ability to work in a team setting and able to adapt at a moment's notice.

      • Develop and maintain complex WordPress-based applications

      • Implement complex features using modern PHP code and patterns while following standards

      • Develop in WordPress widgets, plugins, custom post types, and page templates.

      • Comprehensive understanding of what it takes to write secure and performant code

      • Proven expertise of Object Oriented Principles, software development life cycle, and best practices.

      • Experience with continuous integration and automated deployment pipelines

      • Experience using Git

      • Google Analytics

      • Mixpanel, Amplitude, and Segment

      • Google Tag Manager

      • Optimizely, VWO or Google Optimize

      • Experience building marketing landing pages

      Desired Skills:

      • Team player

      • Highly coachable

      • Quick learner that can adapt to an ever-changing startup environment

      • Ability to work in a fast-paced environment

      • Excellent communication skills (speaking, listening, and writing)

      • Positive and energetic personality

      • Fearless with a willingness to try new ideas and concepts

      • Organized, efficient, and ready to get stuff done

      • Autonomous and driven

      • Scrappy and resourceful

      • Project management

      Benefits of Working for Effin Amazing

      • Flexible hours

      • Work remotely

      • Radically Transparent workplace

      • Continuing education

      • Training from some of the best in the business

      • Ample opportunity to implement your ideas and suggestions

      • Become a thought leader in the marketing technology community

      • Build products with us

      • Work from Home

    • 1 month ago

      Description

      The Solutions Architect brings deep technical expertise with a self-starter passion to enable successful adoption of Linux containerization and distributed-compute technologies in customer environments. They are problem solvers at heart, coders and scripters for work and play, and above all understand the impact containerization, infrastructure, and automation can bring to a DevOps workflow.

      Working in partnership with BoxBoat leadership, this role provides technical expertise for both pre and post sales support, thought leadership for future engagements, and above all architectural guidance in implementing container-based solutions to BoxBoat’s rapidly expanding customer base. The Solutions Architect is adept at handling both client and teammate relationships on engagements, finding opportunities for business growth, and communicating all of this effectively to BoxBoat leadership. It entails a process-driven work ethic to manage to a wide variety of needs, while still engaging at a deep technical level to ensure client success. This role assumes exposure to both technical and business-oriented problem solving in pursuit of growing the BoxBoat customer base.

      Responsibilities

      • Lead full stack implementations of distributed and automation technologies in customer environments including docker, IaaS tool sets, git, container orchestrators, and continuous integration platforms

      • Provide technical leadership on customer engagements, guiding team members on the implementation and being the primary technical point of contact for the customer

      • Form technical architectures from customer environment assessments using appropriate open source and COTS tool sets in modernizing workflow by improving reliability, scalability, and increasing overall resource utilization

      • Create proof-of-concept and pilot demonstrations of technology to customer groups surrounding microservice architecture and service meshes

      • Establish credibility and trusted relationships as an advisor to customer leadership

      • Engage with vendor product development teams as a trusted  partner to provide feedback and collaborate on issues

      • Advocate for BoxBoat as a containerization evangelist by contributing written works to the BoxBoat knowledge base and social media channels, engaging in meetups for fun, and finding presentation opportunities to spread the word

      • Help to establish and document implementation best practices and socialize them with the BoxBoat team to ensure repeatable success

      • Develop deep technical expertise in emerging container and CI/CD technologies and educate other BoxBoat team members

      • Participate in technical training engagements, leveraging your practical project experience to help educate customer resources

      Required Skills

      • Deep full stack expertise of the software life cycle from development to operations

      • A passion for containers, DevOps, microservice architecture, and how it’s revolutionary to the development landscape!

      • Hands-on “Production” experience working with Docker and other container platforms and supporting technologies such as Jenkins, Swarm, Kubernetes, etc.

      • Expert Linux administration skills…including software packaging, distribution, and configuration

      • Experience with IaaS, PaaS and cloud technologies (AWS, GCP, Azure)

      • Experience of distributed application concepts and DevOps tooling

      • Excellent writing and communication skills

      • Demonstrable troubleshooting and debugging ability

      • Experience in a sales engineering a plus

      • BSc. degree in Computer Science, Mathematics, Engineering or equivalent professional experience.

      Benefits

      BoxBoat is a group of fun, smart people innovating with technology and process to create amazing outcomes for our clients. We understand the modern era of the telecommute and want to provide the ability to stay out of the office! While many of our engagements are on-site, we take advantage of remote administration of client environments with the ability to stay at home. We still do hope to catch you every now and then at our office location in Washington, D.C.

      • Medical

      • Dental

      • Vision

      • Disability

      • 401k (match)

      • Unlimited PTO

    • ROLE DESCRIPTION

      We are looking to expand our team of Kubernetes Operations engineer. The focus of this role is 3-fold:

      Work directly with clients and customers to assist in consulting, setting up and operating Kubernetes clusters. Generally, the Kubernetes clusters will be based on our own Lokomotive full-stack Kubernetes distribution.

      Work as a part of the engineering team working to improve Lokomotive, Flatcar Container Linux and our other Kubernetes-related projects, applying your operations experience and direct feedback from customers to help guide the projects.

      Be part of the oncall schedule to support our subscription customers.

      We are working to build a follow-the-sun team so that support times during the week are during work hours.

      In essence this role has elements of both a Site Reliability Engineer (SRE) and a Software Engineer.

      The ideal candidate has operations experience with Kubernetes but also beyond. It is a person who has the experience of being oncall, and resolving and helping to mitigate issues in production environments. It’s also a person who can clearly communicate to customers about these issues and communicate with the engineering team about the experiences that matter to customers. This role is the interface between the customer and the product engineering teams.  It is this role’s positioning as the feedback loop between customers and the product that makes it so crucial.

      To support you, you’ll have at your disposal the renowned Kinvolk engineering team that has completed dozens of challenging projects at every layer of the system. You’ll find that your supporting team can get you then answers you need and help you find short and long-term solutions to issues and help you grow as an engineer.

      Responsibilities

      • Work directly with customers to assist in consulting, setting up and operating Kubernetes clusters

      • Interface with clients and advise on best practices for managing Kubernetes cluster

      • Be on call during reasonable hours on a rotating basis (follow-the-sun rotation)

      • Provide first-line support to customers

      • Work to improve our open-source cloud products

      • Be a liaison between customers and product engineering team

      • Participate in product engineering

      • Review and document changes

      • Stay current on the cloud infrastructure technology landscape

      • Work closely with the rest of the Kinvolk team; communicating across projects.

      • Represent Kinvolk at community events

      Multiple openings are available.

      REQUIREMENTS

      This role requires experience in setting up and operating Kubernetes clusters at a senior level. One is expected to be able to interface directly with customers to provide authoritative responses and advice.

      To get the job done, you’re going to need these.

      Required

      • Experience operating Kubernetes in production

      • Deep understanding of how Kubernetes works

      • Ability to listen to customers and distill that input into actionable tasks and recommendations

      • Good knowledge of distributed systems

      • Good knowledge of Linux systems

      • Good networking know-how

      • Experience in scripting languages

      • Ability to interface directly with clients and customers

      • Ability to work independently

      • Good at communicating technical issues and requirements

      • Good written and spoken English

      Desired, not-required

      If these items apply to you, awesome! If not, expect to add these while at Kinvolk.

      • Passed Certified Kubernetes Administrator exam. If not, we will support you in attaining this within 6-months of joining

      • Experience with the Go programming languages

      • Low-level knowledge of container and process isolation technologies

      • Comfortable giving talks at conferences

      • If in Berlin, good written and spoken German is a plus

      WHY KINVOLK?

      • We’re always looking for ways to make Kinvolk a friendly and motivating work environment. Here are some of the things we already offer.

      • You would be working on the cutting edge of technology, with a world-class team from whom you will be able to learn - just as we hope to learn from you!

      • We offer a competitive salary (reviewed annually), with equity participation (virtual share options) for all employees

      • Flexible working hours policy, and generous holiday allowance

      • An open, non-hierarchical, multi-cultural environment, with nearly as many nationalities represented in as we have people

      • And many others like:

      • Work exclusively on Linux technologies

      • Work closely with open-source communities

      • Lunch paid once/twice weekly (Berlin)

      • Assistance with public transport ticket and home Internet bill (Berlin)

      • Company mobile phone plan (Germany)

      • German language classes 2 times weekly, if needed (Berlin)

      • Generous hardware allowance for laptop, monitor, phone and/or tablet of your choice

      • Represent Kinvolk at conferences

      • Free drinks and snacks if you're working out of the office

      • Need a book? We’ll order it for you and add it to our tech bookshelf

      HOW TO APPLY

      Apply using the button below. If you have other questions, please send those to [email protected]

      ABOUT US

      Kinvolk is a rapidly growing tech company building Linux & Kubernetes-based open-source software products, and offering related engineering and technical support services. Our customers are amongst the largest and most influential in the space: Microsoft, SAP, CoreOS, and many more.

      While founded in Berlin, Kinvolk is quicky expanding and has recently opened an India subsidiary.

    • 1 month ago
      About HashiCorp

      At HashiCorp, we operate according to a strong set of company principles, many of which are described in The Tao of HashiCorp. We value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

      Engineering at HashiCorp is largely a remote team, and this role is no exception. We are looking for a Full-time Remote Employee within the US or Canada. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence and autonomy.

      Our Products

      We build Consul, Nomad, Vault, Terraform, Packer, and Vagrant. Alongside of that, we deploy enterprise products for each in a variety of different ways: licensed and unlicensed binaries, appliances to public cloud platforms, and hosted SaaS platforms. Our products help organizations of all sizes run any infrastructure for any application.

      At HashiCorp, we value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

      The Cloud Services team is an organization focused on delivering Hashicorp’s software as a Cloud service.  This effort will enable a distribution model wherein customers can use a fully managed service with an API contract.

      In your cover letter, please describe why you're interested in working at HashiCorp, and what draws you to this role in particular!  Specifics of your past experiences that are relevant to this role are great to include, too.

      In this role, you can expect to:
      • Design, implement, and maintain a secure and scalable infrastructure platform for delivering Cloud Services’ applications
      • Own and ensure that internal and external SLA’s meet and exceed expectations, System centric KPIs are continuously monitored and improved
      • Create tools for automating deployment, monitoring and operations of the overall platform
      • Participate in on-call rotation to provide application support, incident management, and troubleshooting
      • Provide ongoing maintenance and support of internal tools, improve system health and reliability
      • Program mostly in Golang, learning from and contributing to a team committed to continually improving their skills
      You may be a good fit if:
      • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem
      • Experience operating and maintaining production systems in a Linux and public cloud environment
      • You have prior experience working in high performance or distributed systems; while we strive to hire at a variety of experience levels, this particular opening is not well-suited for recent graduates
      • Working knowledge of industry best practices with regard to information security
      • You have built or operated a large scale Cloud service
      • Comfortable with Go or another low-level programming language

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      #LI-RM1

       

    • Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

      Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

      We're building a more trustworthy Internet. Come join us.

      Senior Engineering Manager, Capacity Planning Tools

      The Capacity Planning Tools Team creates the customized tools needed to efficiently build out Fastly’s Network and Datacenter Infrastructure. As we operate our own hardware in colocation facilities, there are many components to track, from hardware orders to utilization metrics. Better insights into the operations of these projects contribute in a very direct way to Fastly’s financial health, as well as the ability for team members to make strategic decisions for our growth.

      We are looking for a Software Engineering Manager to support the team that delivers analytical and tracking tools for managing the expansion of Fastly's global network.

      What You’ll Do
      • Manage a distributed engineering team and provide guidance on system design decisions.
      • Act as a teacher and player/coach; providing technical mentorship and being a force multiplier to the software development velocity of the team.
      • Provide regular feedback to engineers to ensure their professional growth.
      • Prioritize features, new projects, and research activities into regular releases. Keep the team apprised of the timelines for delivery, and coordinate the process of turning user requirements into coherent designs.
      • Build out engineering practices for code reviews, design reviews, and testing, as well as processes to keep systems compliant with data governance guidelines.
      • Promote engagement with Infrastructure teams before and after features are deployed by running demos, user feedback sessions, and blameless post-mortems after projects are completed.
      • Recruit and hire software engineers.
      What We’re Looking For
      • Pragmatic, detail-oriented, and empathetic individuals who are genuinely delighted to work with hardworking small teams and get a chance to know the end-users of the products personally.
      • Significant experience and preference for working with remote-first teams.
      • A high level of organizational skills, with the ability to prioritize, lead, communicate clearly, and deliver to the needs of the larger Network and Datacenter Infrastructure team.
      • Engineering management experience working on web-application projects with significant data processing components.
      • Most of our internal capacity planning tools are written in Python, Javascript, or Go; they provide RESTful APIs and a React frontend. Proficiency is encouraged in order to support the team.
      • Proficiency in SQL and experience working with large datasets, which is to be expected when you're reporting on a large and rapidly expanding global edge network. 

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

      We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. 

    • DevOps operations and development of related automation software on the free software project Open edX. The project is used by and in part developed by organizations like MIT, Harvard, McKinsey, and others, so you’ll have the opportunity to contribute to projects that are widely used and to be part of a thriving open source educational community. See edx.org, stanford.edu or fun-mooc.fr for examples of Open edX instances.

      We are looking for experienced DevOps specialists, to help improve and scale our infrastructure. We host many instances of Open edX, and have developed open source automation software based on OpenStack and Python/Django to scale it, and allow users to spin their own instance by themselves. We are looking to refactor some of its components, including moving to Terraform and Packer, as well as supporting additional platforms such as AWS.

      The Open edX platform itself is a large Python/Django codebase, with good code standards and architecture. You would also work on different clients contracts using the platform, which can include both DevOps operations and fullstack Python/Django/JS development. The clients list/references include Harvard, MIT, edX themselves, the French government, and various startups & universities currently running their own instances, or looking to create one. 

      Most of your work is published as free software (Open edX is released under the AGPL license, which requires clients to release modifications under the same license), and you would also contribute to the free software project, pushing most of your developments upstream through pull requests, contributing features, documentation or help on mailing-lists.

      We welcome applicants of all genders and ethnicities.

      Basic requirements

      - DevOps experience, especially on Debian/Ubuntu servers, Terraform, Vault, Packer, Prometheus, ELK, Docker. We are building a modern infrastructure and having a strong DevOps presence on top of core software engineering skills is a big plus with us.

      - Cloud computing, like AWS or OpenStack

      - Databases: MySQL, MongoDB, PostgreSQL

      - Configuration management tools such as Ansible

      - 3+ years working with Python

      - Experience with unit testing

      - You feel comfortable working in a Linux environment, specifically Debian or Ubuntu

      - Experience with contributing to free software projects, and communicating within a free software community

      Additional skills

      You would have to work with tasks from the following categories, but you would be able to pick up the skills on the job if you don't master this yet:

      - Experience with Python web frameworks, specifically Django

      - 3+ years of HTML, Javascript, and CSS (experience with React is a big plus!)

      - RabbitMQ, Redis & Elasticsearch

      - git source control

      - Mobile development (iOS and/or Android)

      - Managing clients & projects from beginning to completion (senior developer)

      - Public speaking at conferences (you would present a talk every year at the Open edX Con)

      About OpenCraft

      We are a team of twenty developers, all working remotely from Europe, North & South America, Asia & Australia. You would arrive at a critical moment, as we scale up to handle increasing demand from clients on the edX platform. The company is not affiliated with edX, but contributing and working with them on various projects. This is a full time position, were you would be able to work remotely from anywhere you want, as long as you have a good internet connexion. : ) 

    • POSITION SUMMARY:

      The Site Reliability Engineer is responsible for the health and well-being of the production environment, implementation of new and existing components, and maintaining and modernizing the processes and methods used within our platform. They will be expected to interface with the rest of the operations, development and business teams, lead assigned projects, participate in peer mentoring and operate an always-on production environment.

      ESSENTIAL DUTIES AND RESPONSIBILITIES:

      • Onboard and optimize microservices using Docker

      • Streamline CI/CD process and green/blue deployment

      • Optimize resource usage to meet KPI targets

      • Maintain and evolve monitoring and notification systems

      • Create and maintain documentation on new services, procedures, and requirements

      • Participate in an on-call schedule established by your manager, and be ready and available while on-call to immediately diagnose and resolve incidents.

      • Participate in the diagnosis and resolution of escalated critical emergency incidents.

      QUALIFICATIONS:

      • Bachelor’s degree or equivalent work experience

      • Linux / Unix system administration skills, 5-10 years operations experience

      • Strong time and project management skills and attention to detail

      • Solid experience in the administration and performance tuning of application stacks

      • Experience with multiple cloud hosting providers, and extensive experience with AWS

      • Experience with virtualization and containerization (i.e. docker)

      • Experience with RabbitMQ, ElasticSearch and Redis

      • Experience with monitoring and metrics systems (i.e. nagios, grafana)

      • Experience with configuration management systems (i.e. Ansible, Chef)

      • Solid scripting skills (i.e. shell scripts, Ruby, Python, Go)

      • Authorized to work in the United States and pass standard background checks for compliance standards

    • Summary


      Wikimedia’s Site Reliability Engineering team is principally responsible for ensuring our global top-10 web site, our public facing services and underlying infrastructure are healthy and developing further in support of Wikimedia’s mission. The SRE team comprises over 30 creative and talented staff members that are globally distributed and organized into 6 teams each with their own scope and focus area. We are strengthening the team and looking for several Engineering Managers to help our staff and teams achieve our goals.


      As an Engineering Manager, you will support engineers developing services and infrastructure, deploying and building new features, products, and services used by hundreds of millions of people around the world. This is an opportunity to do good while improving one of the best known sites in the world. 


      Your Responsibilities:


      • Manage one to two globally distributed teams within Site Reliability Engineering

      • Recruit, hire, and help onboard new team members

      • Work with team members to set individual performance goals, and support them in meeting and evolving their goals and career path

      • Triage incoming workload, maintain focus on priorities, and set realistic expectations for both peers and team members

      • Coordinate and communicate with other members of the Wikimedia engineering teams on relevant projects, and contribute to the organizational strategy

      • Continuously develop the roadmap of the team in alignment with other SRE and Technology teams, and help draft and execute the team’s annual and quarterly plans

      • Project manage new and existing initiatives

      • Lead the definition, refinement, and execution of the processes through which the team manages and performs work.

      • Lead incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia’s production infrastructure

      • Facilitate the definition and establishment of Service Level Indicators and Objectives with service owners and stakeholders

      • Share our values and work in accordance with them

      Skills & Experience:


      • Prior experience managing teams

      • Strong technical background, including 5+ years experience as part of an SRE, TechOps or software engineering team

      • Experience working with or applying one or more project management methodologies to site reliability engineering work

      • Aptitude for automation and streamlining of tasks

      • Communicate effectively in both spoken and written English

      • Ability to work independently, as an effective part of a globally distributed team

      • Willing and able to travel several times a year for occasional in-person meetings

      • B.S. or M.S. in Computer Science or the equivalent in related work experience

      Additionally, we would love it if you have:


      • Experience working in a distributed, largely remote environment

      • Experience contributing to open source projects

      Teams


      • Service Operations: Build and improve our new Kubernetes based Deployment pipeline and help our teams, service owners and developers across the organization test and deploy our existing application platform as well as new applications/features.

      • Data Persistence: Store, query and protect the sum of all human knowledge! Work together with our engineers to ensure existing and new data needs are met in an efficient and reliable manner, using the most appropriate boring and exciting open source technologies: MySQL, Cassandra, OpenStack Swift, Ceph.

      • Observability: Work across SRE and Technology to provide teams with tools, platforms, and insights into how systems and services are performing. Leverage exciting technologies such as Prometheus, AlertManager, Grafana, Logstash, Kibana, Kafka and more. Research emerging tools, trends and methodologies and work with the open source community to contribute back that knowledge to the commons.

      The Wikimedia Foundation is... 


      ...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.


      The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.


      U.S. Benefits & Perks*


      • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)

      • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more

      • The 401(k) retirement plan offers matched contributions at 4% of annual salary

      • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.

      • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.

      • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program

      • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses

      • Telecommuting and flexible work schedules available

      • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax

      • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

      *Eligible international workers' benefits are specific to their location and dependent on their employer of record



  • Customer Support / Customer Success (8)

    • Welcome to the CS Fam 

      CommentSold is a social commerce platform that modernizes the way retailers connect to online shoppers, including hosting live sales events and managing day-to-day retail operations. Simply, we help online retailers do less and sell more. 

      Our team is dispersed throughout the US and Canada, which means we value the diversity and unique collaboration that’s fostered through a remote team. We work incredibly hard for our customers, and believe deeply in our platform’s value. We're a high energy, high growth team and we love to win.

      Chat Support

      Our Chat Support Specialists are excellent written communicators with a genuine motivation to help others. As the frontline communicators to our customers they're our best brand ambassadors and platform pros., walking them through the technical components of our platform.

      We’re looking for folks to join our team who have experience providing technical support for web and mobile products with a strength in writing and expressing empathy through written communication. To be successful on our team, you must have a curiosity for new technologies, and a strong desire to help solve problems through excellent communication.

      In this role, you will

      • own customer needs from start to finish when they reach out to CommentSold's Chat Support

      • promptly respond to customer inquiries

      • resolve customer complaints

      • provide solutions, troubleshooting, and creative workarounds

      • investigate product bugs/issues and track them to resolution

      • document issue details, as well as solution/response in clear detail

      • gain expert knowledge of our product

      • guide users to utilize our key features

      • contribute to the ongoing development and improvement of our product

      • adeptly navigate our tools: Intercom, Slack, Canny, HubSpot, and Zendesk

      If you're right for this role, you

      • work well in an environment that's highly performance and metrics driven

      • understand the importance of data integrity, and document like a pro

      • are well versed in social platforms including Facebook, Instagram, and Twitter

      • have expert writing skills with a keen understanding of grammatical standards

      • employ bias to action in your problem-solving approach

      Join CommentSold

      At CommentSold, you can work from anywhere thanks to the power of the internet - we put extra effort into our remote culture to ensure we exceed the engagement we all need. We value our team, and show that through competitive salaries and bonus opportunities. Health, dental, vision, and life insurance are available to all full-time employees.

      You’ll work alongside some of the most hardworking and creative teammates and customers, and we like to think that energy is infectious

    • As a Support Representative on the Customer Success team you'll work directly with our customers and tester community, use your creative problem-solving skills and technical troubleshooting on a daily basis, and work closely with the Customer Success, Product, and Engineering teams. This role at Rainforest has a huge impact on the happiness and success of our customers.

      What you'll do
      • Troubleshoot technical issues and own the issue escalation process through to Engineering
      • Assist Customers with questions and resolve issues through live chat support
      • Collaborate with the Customer Success Team in providing support to customers
      • Track and communicate customer feature requests to Product
      • Maintain the Rainforest QA Help Center and update documentation as needed
      • Assist our tester community with questions and issues as they arise
      • Assist our product operations by managing and reviewing test case creation for customers

      What we're looking for
      • Bachelor's Degree or equivalent
      • Support experience in a B2B software or tech company
      • Strong organizational skills with attention to detail
      • Excellent written and oral communication skills in English
      • Experience gathering metrics and analyzing data
      • Ability to work both independently as well as in a team environment
      • Skill in coordinating conversations and customer solutions with different teams (Product, Engineering, Customer Success, etc.)
      • 1+ years of working in Customer Support in a fast-paced tech environment


      Bonus points for
      • Start-up experience
      • Familiarity or interest in product development, engineering, and QA processes (how software is built!)
      • Experience with Intercom, Zendesk, JIRA, Domo, LogDNA (or similar applications)
      • Experience in writing, maintaining, and organizing Help Center documentation
      • Interest in the Software Development Lifecycle, CI/CD processes



      How we'll reward you
      • Competitive compensation and stock options
      • 100% Medical, dental, and vision insurance covered (75% for dependents)
      • Voluntary 401k program
      • Weekly lunch stipend
      • Subsidized commuter benefits
      • Unlimited Vacation
      • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
      • We are a remote first company!
      OUR COMMITMENT TO DIVERSITY AND INCLUSION

      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.

      The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.

      We’re building a better Internet. Come join us. 

      Customer Advocate

      Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.

      The Customer Advocate will be an integration between Marketing and Customer Success to create and maintain a network of Fastly customer advocates. This position will create a network of customer advocates who support the Fastly brand and will talk about it to their peers and a broader audience. You will be responsible for being Fastly’s coordination point for customer relationships, working with internal and external stakeholders to balance multiple requests. Success in this role requires collaboration, strong business acumen, and crisp communication.

      What You'll Do

      • Partner with Marketing and Customer Success to identify and elevate customer stories
      • Track and manage customer marketing approvals. Own maintaining the list of referenceable customers including those who have expressed interest in participating in case studies
      • Own communication between sales/marketing and marketing/customers relating to customer approvals for marketing initiatives
      • Establish a structured Customer Advocacy Program, including maintaining a resource guide of customer blogs mentioning Fastly
      • Through customer interaction, identify trends for common topics. Coordinate with marketing to provide the customer voice into campaigns.
      • Create an internal channel and process for consistently sharing customer feedback throughout the company

      What We're Looking For

      • Experience communicating with customers in a business to business environment
      • A bachelor's degree in Business or a related discipline
      • A superlative command of written language, brilliant communication skills, high standards for excellence, patience, positivity, drive, holistic thinking, and hands-on creativity
      • A passion for streamlining information in an organized and articulate way
      • Ability to gracefully give, synthesize, and leverage feedback
      • Ability to collaborate with, inspire, support, and influence leaders at all levels, with charisma and an open mind
      • Demonstrated ability to manage competing deadlines and priorities
      • Excellent project management skills; proven ability to execute successful projects with minimal guidance in a fast-paced entrepreneurial environment.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

      We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. 

    • This position is remote, based in the United States.

      As a Support Operations Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. You will be able to juggle a diverse workload that includes everything from managing user provisioning to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!

      Responsibilities
      • Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
      • Support and maintain several business critical SaaS systems (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Zendesk Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop and maintain system failover processes for customer facing Zendesk apps.
      • Provide support and troubleshooting for our Support systems, including App integration, tagging, macros, automations, etc. when necessary.
      • Maintain and demonstrate 100% compliance with all written security policies and change management controls and assist with quarterly audits of user access to key systems.
      • Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
      • Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
      Required Skills/Experience
      • 1-3 years experience in SaaS support with proven ability to support diverse customers needs with skill and humor
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
      • Proven ability to solve practical business problems
      • Understanding of business processes and ability to translate business requirements into application functionality
      • Zendesk enthusiast who thrives on working in a fast-paced and changing environment
      • Strong team player with service-oriented attitude and customer focus
      • Excellent written and verbal communication
      • BA/BS Degree or equivalent work experience
      • An eye for detail and out-of-the-box thinking
      • You share our values, and work in accordance with those values
      • Successful completion of a background check
      Desired Skills
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an agent or developer
      • Experience with enterprise integration tools
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

       
      Remote-Global
    • 🚨Please read carefully before applying:

      ✔️This position is 100% remote 🌍

      ✔️Your availability must have a minimum of 3 hours overlap with GMT

      ABOUT US

      SmarterQueue is a ground-breaking social media management tool.

      On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week - amongst many other incredible benefits!

      We are a small fully remote team, spanning the UK, Canada, America and Europe.

      SmarterQueue is building software which adds REAL value to influencers and marketers lives!

      SALARY

      - Salary range USD $20 - $35 per hour (dependent on experience).

      WHAT YOU’LL DO

      - Lead inbox coverage during the weekends (answering live chat and email).

      - Report customer feedback to the Product Team.

      - Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.

      - Identify and execute opportunities to increase customer loyalty and reduce churn.

      - Take customer demo and onboarding calls.

      - Create, review and edit Help Center articles.

      - Complete communication reports, and suggest improvements.

      - Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.

      ABOUT THE ROLE

      - Part time (with the opportunity to go full time).

      - Must be flexible regarding working hours.

      - Contract position.

      - You will work 100% remotely and report directly to the Head Of Operations & Customer Success.

      - You must have your own computer/equipment with a solid connection to the internet.

      REQUIREMENTS

      - Fluent in English, both verbal and written.

      - Strong verbal and written communication skills.

      - Reliable, responsible and consistent.

      - Excellent interpersonal skills.

      - Independent and very resourceful.

      - Incredible organisational skills, with the ability to multitask.

      - A strong understanding of social media.

      BONUS POINTS

      - Remote working experience.

      - Startup experience.

      - Sales experience.

      HOW TO APPLY

      ✔️Click to apply, and ensure you send us a brief intro note

      ✔️Make sure your resume is uploaded on AngelList, and your Linkedin URL is added to your profile

      ✔️All applications without a complete AngelList profile and intro note, mentioning ‘taco’, will be immediately disqualified 😉

      ✨We’re actively looking for a diverse and gender-balanced team.

      ➡️Visit smarterqueue.com for more information about the product.

    • Responsibilities
      • Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence.
      • Familiarity with the needs of software development and IT operations teams.
      • Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management.
      • Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices.
      • Experience in a role that puts customer needs above all else.
      • Product demo experience.
      • Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development.
      • Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options.
      Requirements
      • Excellent spoken and written English
      • You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
      • Affinity with software and the software development process
      • Passionate about technology and learning more about GitLab
      • 3+ years experience in sales, marketing, or customer service
      • Experience with CRM and email automation software is highly preferred
      • An understanding of B2B software, Open Source software, and the developer product space is preferred
      • Is your college degree in French foreign politics with a minor in interpretive dance but you’ve been hacking together websites since you were 12? Perfect. We understand that your college degree isn’t the only thing that prepares you as a potential job candidate.
      • Be ready to learn how to use GitLab and Git
      • Start part-time or full-time depending on situation
      • You share our values, and work in accordance with those values
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

       

      Additional details about our process can be found on our hiring page.

      Remote-Central
    • Description

      Canonical and Ubuntu are at the forefront of cloud and IoT computing, helping customers master the challenge of operations on hybrid cloud, bare metal, and container-based systems. Most of our team's solutions are based on OpenStack, Kubernetes, and Ubuntu; therefore the ideal candidate has interest or experience with one or more of these. If you have experience or are willing to learn about LXD, Snaps, MAAS, Juju and Ubuntu, this team is the best starting point.

      A Dedicated Support Engineer must be a self-motivating and self-managing person who can learn complex technologies quickly. You will be embedded within the customer team and be accountable for providing an outstanding technical support experience to our customer.

      Each day you will have to make judgment calls regarding your ticket queue, prioritising it to maximise your effectiveness while setting aside time to learn about our new products and technologies.

      If working with some of the smartest people in the industry sounds appealing, and if you like to dig into the code, Canonical might be the place you are looking for! 

      Job Role:

      • You are the front lines of architecture, development, coding, operations, cloud health and the customer’s experience with Canonical Support
      • TCP/IP networking, libvirt/KVM virtualization and core Linux operating system skills are a must-have in the course of discussing detailed architecture, guiding customers to successful infrastructure operations. 
      • Direct/Concise line of communication with customer stakeholders and teams inside of Canonical
      • Technically assist with change requests
      • Delivery management (SOW, change requests, software engineering/building features from scratch)
      • You will also participate in various training sessions, team gatherings and company events

      Requirements:

      • BA/BS degree in Computer Science or a related technical field
      • Development experience
      • Demonstrable experience in at least one of the following programming languages - C, Python or Go and contribution to open source projects in the cloud or devices area
      • Excellent communication skills and presentability
      • High motivation, ability to multi-task and follow-up reliably on commitments
      • Interest in customer-facing engagement, including demonstrating and understanding customer environment and needs
      • Ability to travel globally for periods up to two weeks; overall 20% travel time
    See 1 more Customer Support / Customer Success jobs
  • Design (2)

    • 1 week ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a UX Researcher to help us change the way digital products are designed.

      About the Team:

      The Research team sits in the Helios zone. Helios is InVision’s centralized design team who is responsible for setting and governing the standards for product design at InVision, and own the systems and processes that enable InVision designers to work efficiently and successfully. It is part creative and part operations.

      What you’ll do

      • You’ll uncover what users need and want from our products through primary research, exploring behaviors and motivations, working with product designers, PMs, software engineers, and leaders to help prioritize and guide design decisions in a fast-paced, rapidly changing environment
      • Conduct research on multiple products and end to end customer experiences
      • Collect and analyze user behavior through studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing)
      • Incorporate complex technical and business requirements into research
      • Build out and formalize research ops processes for the team. For example: Participant recruitment and compensation, research study setup (vendors, external labs, etc.), contract filings (SOW, PO, NDAs, etc.), and identify, develop, and implement innovative processes to ensure that Research at inVision is efficient and best in class

      What you’ll bring

      • 3+ years of direct experience in a UX Research role at a SaaS company
      • Incredible attention to detail, interest in operations, eager to streamline and optimize whenever possible
      • Experience collaborating with multidisciplinary UX and/or product teams
      • Experience in survey design (ie: Qualtrics). Working knowledge of statistics and experimental design
      • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the design process (Qualitative and Quantitative)
      • Self-starter with a strong work ethic with a passion for design and design tools

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 3 weeks ago

      Enterprise Account Manager is an outside sales position responsible for developing, managing and closing business within small, mid sized and large enterprises in our outside field sales organization.

      The EAM will be responsible for managing the sales process around the complete HashiCorp portfolio of software products to both named key account clients, and inbound non named account leads within a sales region.

      Candidate Minimum Requirements:  
      • Experience in Open Source software business models is preferred but not required, proficient in concepts around Cloud and infrastructure software is a minimum requirement
      • Significant Enterprise Sales and strategic customer development experience
      • Track record in closing deals in both large enterprises as well as SMB market tiers
      • Creation and execution of quarterly and annual business plans
      • Good executive presence, communication skills, and credibility
      • Proven track record of consistently meeting or exceeding assigned annual/quarterly goals and targets and consistently ranked top 1-2 on their team
      • History of accurate forecasting and business reporting
      • Significant experience in selling disruptive technology into focused markets

      General Requirements:

      • Engage new and existing Open Source users of HashiCorp to provide value around how users can be more successful with our technology portfolio
      • Engage in significant Outbound activity. Making use of the tools available (yesware, discoverorg, Sales navigator, etc.)
      • Proactively and efficiently manage resources with dedicated teams, virtual teams, and executive staff around opportunities to ensure successful outcomes
      • Manage complex enterprise sales campaigns with multiple prospect engagement points in Development, IT Operations, and Security Operations
      • Align the overall HashiCorp solution to the customer’s business needs, challenges, and technical requirements
      • Execute solution and value selling to existing customer base and new prospects
      • Articulate and evangelize the vision and positioning of both the company and products, and secure strategic commercial commitments
      • Create a healthy pipeline of revenue and new logos for your target accounts.
      • Accurately forecast business on a quarterly cadence
      • Regular Air Travel is required
      • Correctly estimate qualifying opportunities based on BANT
      • Effectively and timely communicate with management, legal and deal desk to ensure proper execution of documents and correct process; and follow instructions or recommendations set by these teams and company management

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

       

      #LI-AB1

  • Marketing / Sales (9)

    • 2 days ago

      Summary/Objective

      Instant Teams is seeking a dedicated and enthusiastic remote Channel Development Manager (CDM) to join our growing Company. The CDM will be responsible for our ground-floor partner program for aggressively growing sales at Instant Teams. This position will utilize an integrated strategy that may include, but not limited to, marketing automation, inbound lead response / outbound outreach techniques, working with various lead lists, social networking, industry networking, military connected community liaison marketing. This position will play a crucial role in creating, implementing and continually improving best practices and procedures to make Channel Development in conjunction with the Sales organization a core growth strategy for the Company.

      Essential Functions

      • Lead an initial joint partner planning process to develop mutual channel performance objectives, financial targets, and critical milestones associated with  productive partner relationships, with ongoing review and adjustments of KPIs

      • Proactively assesses, clarifies, and validates partner needs on an ongoing basis. Utilize channel best practices in formulating strategies.

      • Proactively recruit and solidify new qualifying partners

      • Establish productive, professional relationships with key personnel with existing and prospective partner accounts

      • Coordinates the involvement of company personnel, including sales, operations, and management resources, in order to meet partner performance objectives and partners’ expectations

      • Achieves assigned targets for profitable channel development activities, sales volume, and strategic objectives with assigned partner accounts

      • Sells-through partner organizations to end users in coordination with partner sales resources. There may be a number of Military – Connected partners.

      • Ensures partner activities are in compliance with Company, industry, and HIPAA privacy requirements

      • Drives adoption of company programs and campaigns with assigned partners

      • Providing consistent, concise, accurate, and timely weekly/monthly sales reports to management

      • Must have strong inner drive, and self-discipline

      Preferred Education and Experience

      • Excellent verbal and written communication

      • Independent, hard-working, can-do attitude

      • Self-confidence, fast learner who can adapt to dynamic remote environment

      • Four (4) year degree and/or minimum of 3 - 5 years of Channel Development experience for a cloud based app (preferably subscription based). 

      • Experience with Hubspot (CRM platform), and LinkedIn is highly preferred

      • Should have proficiency in Excel, Word, and PowerPoint

      • Should have experience in Google Docs, Slack, and other shared resource apps

      • Must be experienced with Direct and Channel sell-through partner techniques, be a successful prospector

      • Show a proven track record achieving assigned quotas  

      • Ability to multi-task daily projects and commitments and employ structured selling methods is required

      Competencies

      • Data-driven mindset

      • Cross-departmental skills 

      • Communication proficiency

      • Time management

      • Collaborative

      • Flexible

      • Tech-savvy

      • Fast-paced

      • Self-starter

      • Open to flex hours

      Supervisory Responsibilities

      None

      Role Details

      Physical Demands and Work Environment

      This position is completely remote and requires the use of a computer. Please make an effort to work in a safe, quiet, ergonomic space to minimize any health hazards.

      EEO and Harassment Statement

      Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

      Instant Teams expressly prohibits any form of workplace harassment. Improper interference with the ability of Instant Teams’ contractors, employees, partners, customers, or any other people working with us in a professional capacity, to perform their job duties may result in discipline up to and including discharge.

      Other Duties

      Overtime may occasionally be required during high-volume periods. You will be notified ahead of time when there is an anticipation of overtime and made aware of which dates have been authorized. Overtime is only to be used with prior approval from a supervisor.

      Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

    • Finance Business Unit Director

      The Finance Director for an Automattic Business Segment is a highly visible role that includes frequent interaction with C-level leaders, business and operational executives, and other key internal and external stakeholders. As a leader within the Finance team, this role’s overarching charter includes FP&A business support in delivering relevant and insightful analysis that enables effective decision-making. 

      This role has responsibility for developing a comprehensive understanding of all key business drivers and sophisticated financial models which will enable you and your team to deliver insightful, value-added analysis. The ability to meld operational and financial measurement and analytics is paramount.

      The Director will work across businesses, to ensure the finance function supports and facilitates growth and works collaboratively with the entire executive team to set strategic direction and drive enterprise success. 

      We will expect this position to drive significant improvements in processes, systems, and metrics/reporting, with the goal to provide transparency and insight to a complex, growing company. 

      She or he will be heavily engaged in ad hoc analytical and decision-making support including potential partnerships, acquisitions and growth initiatives, marketing analysis, pricing, key investments in LTV, SAC, and other KPI’s relevant to Automattic.

      The Director of FP&A will help to drive, build, and scale the company’s finance organization. You will play a key role in recruiting, developing, and retaining our employee base. You’ll be a catalyst to ensure a positive, learning-based environment conducive to teamwork and problem-solving. 

      This position is an exceptional opportunity to join a dynamic, fast-growing company with an iconic brand and unlimited growth potential. We encourage you to seriously consider Automattic as the next step in your career progression!

      Additional Responsibilities

      • Oversee the creation of reporting packages, in support of providing business partners with timely and insightful summaries, dashboards, and KPI’s of financial results. Highlight results to the leadership team and provide recommended action steps. Prepare financial presentations for the monthly and quarterly board/sponsor update meetings
      • Ownership of an annual budget and 12-month rolling forecast of the P/L, B/S and CF. Organize/conduct management reviews on a regular cadence to drive decisions and actions.
      • Provide leadership and support for a 3 yr business plan, incorporating the financial impacts of company strategies and initiatives to develop models to project, evaluate and quantify scenario planning, investment analysis, and operational variables assessment.
      • Assist in overall business intelligence and data architecture of the company. Focus and oversight of data and systems for scalable and repeatable measurement and analytics.
      • Analyze and extract insights from complex data sets and communicate insights and provide suggestions for action and improvement. 
      • Provide support and analysis on potential partnerships, acquisitions and growth initiatives, including standard financial models and metrics for financial analysis and assessment.
      • Serve as a champion for cost management and waste reduction across the company by leading the development, monitoring, and reporting of key operational metrics and driving processes to improve productivity and efficiency within the businesses and functions. 
      • Build, lead, and maintain an insights-driven, high-performing finance organization to create sustainable value and support the strategic priorities of Automattic. Establish solid working relationships with other leaders in Finance and the Business to facilitate effective best practice, process efficiency and sharing across the company’s matrix organization.
      • Lead and direct work to maintain an effective environment of internal financial controls within the Finance and Accounting organizations.

      Candidate Profile:

      The ideal candidate is an experienced and analytical professional who thrives on building companies and thrives in a fast-paced, evolving environment. This is a pivotal role and a key strategic partner to the executive teams across Automattic. It is critical that this person has spent time in large, complex organizations, is comfortable in a highly visible role, and capable and willing to roll up his/her sleeves and operate at a detailed financial level.

      From a style perspective, the successful candidate will be a change agent and a highly process-oriented individual who can drive change at scale. Cultural fit is critically important and includes trust, professionalism, collaboration, and a bias for action. Demonstrated ability to adjust and adapt. Able to work well under pressure while dealing with multiple competing priorities. Strong work ethic and passion for his/her work. 

      Required Qualifications: 

      • Experience as a corporate or business-unit financial operations leader with demonstrated financial discipline and success in a high-growth, rapidly changing environment.
      • Public company experience ideally coupled with small/high-growth company familiarity (or experience rotating through various finance roles within a company).
      • Strong analytical skills with business acumen and the ability to transition between the strategic and the detailed (expert Excel abilities).
      • Proven ability to lead and motivate teams: achieving organizational focus on key priorities, providing clear direction, delegating, actively communicating and coaching/mentoring.
      • Experience with scale and global complexity, as well as experience supporting growth through new business models and adjacent revenue streams.
      • Recent experience in the Software/SaaS and/or B2C preferred and an understanding of how to forecast and monitor different types of revenue and costs.
      • Strong business and operational orientation and demonstrated track record of close partnership with the senior leaders, strategy, and influencing business decisions.

      To increase your chances of standing out, please address one or all of following in your application:

      • What’s your favorite SaaS metric for a business like WordPress.com? Why?
      • Tell us about an interesting analysis problem you’ve worked on. What made it interesting?

      ABOUT AUTOMATTIC

      We are the people behind WordPress.comWooCommerceJetpackTumblr, and more. We believe in making the web a better place.

      We’re a distributed company with more than 900 Automatticians in 65+ countries speaking 75+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

      DIVERSITY & INCLUSION AT AUTOMATTIC

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      HOW TO APPLY

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • 2 weeks ago

      Welcome to the CS Fam 

      CommentSold is a social commerce platform that modernizes the way retailers connect to online shoppers, including hosting live sales events and managing day-to-day retail operations. Simply, we help online retailers do less and sell more. 

      Our team is dispersed throughout the US and Canada, which means we value the diversity and unique collaboration that’s fostered through a remote team. We work incredibly hard for our customers, and believe deeply in our platform’s value. We're a high energy, high growth team and we love to win.

      Sales Team

      Our Sales Development Representatives work outbound to share CommentSold with boutique owners around the country. They research the latest places our customers gather, and engage and qualify great prospective customers. Our SDRs work alongside Account Executives to manage the the relationship once they're on board.

      At CommentSold, you will have the opportunity to develop skills in all aspects of sales: prospecting, messaging, communication, and ultimately joining the ranks of the world class Sales team that we are building.

      In this role, you will

      • be a prospecting machine and actively reach out via phone, social channels, and email daily with relevant information from your research on target companies and personas

      • route qualified sales appointments to the appropriate Account Executives for further development and closure

      • be a master at the art of sending personal, strategic, valuable messages from email to social messaging

      • identify and leverage compelling new business entryways for very targeted outreach (events, markets, conferences, groups)

      • quickly research and strategize new approaches to create interest and engage leads

      • secure and schedule meetings and demos adopting all tools available to you

      • work closely with Account Executives to move prospects through the pipeline

      • consistently achieve or exceed monthly goals of demos, meetings and qualified opportunities generated

      • learn and maintain in-depth knowledge of the CommentSold platform, industry trends, and competition

      • successfully manage and overcome prospect objections

      • provide closed-loop feedback to Sales and Product teams to ensure continuous process and product optimization

      • Have a maniacal obsession with maintaining the quality of our CRM with latest and accurate prospect information and status

      If you're right for this role, you have

      • high intellectual acumen

      • high “figure it out quotient”

      • high “grind quotient” - activity wins, even when it isn’t always fun

      • personal competition - you need to win and you want to be the best at your job

      • humble coach-ability - you are willing to listen and learn and become the greatest version of yourself

      • like-ability and charisma - you can make friends with strangers

      • intuitive attention to detail and organization

      • a demonstrable record of success in a sales-oriented role

      • effective written communication and a creative thinking

      • the ability to engage and empathize over the phone

      • great self-awareness speaking in a professional and polished manner

      • experience with social platforms including Facebook and Instagram

      • experience in a fast growing startup environment

      • experience with inbound/outbound sales

      Join CommentSold

      At CommentSold, you can work from anywhere thanks to the power of the internet - we put extra effort into our remote culture to ensure we exceed the engagement we all need. We value our team, and show that through competitive salaries and bonus opportunities. Health, dental, vision, and life insurance are available to all full-time employees.

      You’ll work alongside some of the most hardworking and creative teammates and customers, and we like to think that energy is infectious.

    • 2 weeks ago

      This position is remote, based in APAC.

      We are looking for Area Sales Managers (ASM) in all of our territory selling markets. As the ASM, you will lead a dynamic sales team and help GitLab surpass our growth goals. Reporting to the Commercial VP, you will be responsible for hiring, developing and leading a high-performing team of Mid-Market Account Executives to meet and exceed sales goals. The right candidate is truly passionate about open source software and has a proven track record to talk about! This is an exciting opportunity to unequivocally influence GitLab’s overall success and growth.

      Responsibilities
      • Drives, manages and executes the business and revenue of a sales team
      • Analyzes market dynamics in an effort to maximize existing successes and to create new sales growth opportunities
      • Prepares forecasts, territory/industry management, and growth plans
      • Educates team on significant industry factors including competitive products, regulations, trends, customer needs, and pricing
      • Establishes and reports on metrics to measure team performance; correct deficiencies where necessary
      • Ensures that the sales plan is aligned with and supports the corporate revenue goal
      • Manages a team of 5-10 Mid Market Account Executives; fosters a successful and positive team environment
      Requirements
      • 10+ years experience in field sales, operations and leadership in open source software or software DevOps environment
      • Experience selling to Fortune 500; willingness to “roll up your sleeves” and sell
      • Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
      • Experience utilizing CRM systems and marketing automation systems (such as Salesforce, Clari, Marketo, etc).
      • Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
      • Strong relationship building and negotiation skills
      • Strong presentation skills; Executive level communication skills (both written and verbal) and the ability to mentor others
      • Ability to travel as needed
      • You share our values, and work in accordance with those values.
      • Leadership at GitLab
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.


      Remote-Asia
      Remote-Australia West
      Remote-Australia East
      Remote-New Zealand
    • Contrast Security (US only)
      3 weeks ago
       
      Contrast Security, Inc. is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate analysis and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has intelligent agents that work actively inside applications to prevent data breaches, defeat hackers, and secure the entire enterprise from development to operations, to production.
       
      ABOUT THE POSITION
      We are looking for a dynamic, creative, strategic, and scrappy leader for our Product Marketing team. As the Head of Product Marketing, you will be responsible for the global product marketing activities for Contrast Security’s innovative application security solutions. This role is a highly visible role that interfaces across product, sales, corporate marketing and customer success to achieve success. You are responsible for defining the product and feature positioning, messaging, go-to-market plan, and success metrics.
       
      You will craft the messaging for solutions targeted at protecting applications from hackers and data breaches. You'll conceive and develop content that helps communicate our value to customers and enables our sales organization to educate our prospects on our products and vision effectively. Attention to detail and an eye for quality is crucial, along with the ability to grasp and translate highly technical feature sets into business value propositions. It also requires you to be a strategic thinker and have the business savvy to drive segment opportunity.

      In your role as Head of Product Marketing, you will be the expert on our buyer and influencer personas and translate that knowledge into compelling content and sales tools. Reporting to the Chief Strategy Officer, you’ll build and manage a growing team of 10+ product marketing professionals. 

      Responsibilities:
      • Hire, manage, and motivate a global product marketing team to do great work
      • Own the go-to-market strategy, process and enablement
      • Define our positioning, messaging – translate features and functionality into customer benefits
      • Develop sales enablement programs, presentations, and tools to communicate intended value propositions that help us win
      • Product content – Author informative, persuasive content for delivery through multiple channels
      • Partner with Corporate Marketing to create compelling marketing materials and messages that span digital & print to communicate effectively, expand pipeline & drive awareness in market
      • Analyst Relations – Own industry analyst relationships and education to further the Contrast thought leader position
      • Drive internal product education and awareness
      • Lead Product launches – Plan the launch of new product releases and measure success
      • Public speaking – Present to audiences at industry events, tradeshows and customer meetings
      • Customer pulse – Help identify customer requirements and, working with Product Management, define product strategy
      • Build data-backed measurable KPIs for all activities
      • Inspire action through data-driven insights and execute with operational rigor and efficiency

      Qualifications:
      • 7+ years leading product marketing, product management, or marketing teams
      • Experience marketing technology products to large or mid-market buyers
      • Familiarity one or more of these product markets: cybersecurity, IT, software development
      • Bachelor’s degree, MBA preferred
      • High emotional intelligence
      • Excellent verbal and written communication skills, and a strong sense of diplomacy in all interactions (please feel free to share technical content and product collateral in advance; work samples will be requested)
      • Deadline driven – can manage multiple projects and stay on schedule
      • Willingness to travel ~10-20%
      • Excitement to work at a start-up in a hyper-growth environment
      • Excellent people and management skills to interact with colleagues, cross-functional and virtual teams, customers, prospects, and third parties
      • Passionate about our customers and understanding what drives and motivates them
      • Decisive but flexible, and able to perform and adapt quickly in a dynamic, rapidly changing, and fast-paced environment

      What We Offer:
      • Competitive compensation
      • Medical, dental, and vision benefits
      • 401(k)
      • Flexible paid time off

      We are changing the world of software security. Do it with us.  
      We believe in what we do and are passionate about helping our customers secure their business. We work hard, and we have fun doing it.
      Solve the impossible. Easy = boring. If you’re looking for a fun work environment and like a challenge, you’ll love Contrast Security.
       
      By submitting your application, you are providing Personally Identifiable Information about yourself (cover letter, resume, references, or other employment-related information) and hereby give your consent for Contrast Security, and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations. 
       
      The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.
       
      In connection with your role here at Contrast, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information that we collect, use or store include your name, government-issued identification number(s), email address, mailing address, emergency contact information, employment history, educational history, criminal record, demographic information, and other electronic network activity information by way of mobile device management on your Contrast-issued equipment. We collect and use those categories of Personal Information (the majority of which is provided by you) about you for human resources and other business-driven purposes, including evaluating your performance here at Contrast, evaluating you as a candidate for promotion within Contrast, managing compensation (including payroll and benefits), record keeping in relation to recruiting and hiring, conducting background checks as permitted by law, and ensuring compliance with applicable legal requirements for Contrast. We collect, use and store the minimal amount of information possible.
       
      We also collect Personal Information in connection with your application for benefits. In addition to the above, Personal Information also identifies those on behalf of whom you apply for benefits. During your application for benefits, the categories of Personal Information that we collect include name, government-issued identification number(s), email address, mailing address, emergency contact information, and demographic information. We collect and use those categories of Personal Information for administering the benefits for which you are applying and ensuring compliance with applicable legal requirements and Contrast policies.
       
      As a California resident, you are entitled to certain rights under CCPA:
      ·   You have the right to know what personal information we have collected from you as a California employee.
      ·   You have the right to know what personal information is sold or disclosed and to whom. That said, we do not sell your information, we do, however, disclose information to third parties in connection with the management of payroll, employee benefits, etc. to fulfill our obligations to you as an employee of Contrast. each of those third parties have been served with a Notice to Comply with CCPA or have entered into a CCPA Addendum with Contrast which includes them from selling your information.
      ·   You have the right to opt-out of the sale of your personal information. Again, we do not sell it, but you might want to be aware of that as a "consumer" in California with respect to other businesses' and the right to be free from retaliation for exercising any rights. 
       
      If you have any questions, please let us know.
    • The VP of Demand Generation is responsible for overseeing all aspects of demand generation to achieve revenue goals that support the company’s fast-paced growth. This role is a highly cross-functional, strategic role which will require both creative and analytical thinking. They work closely with leaders across Revenue Marketing, Product Marketing, Product Management, and Sales. The VP of Demand Generation is a marketing team leader, responsible for the creation and execution of GitLab’s global marketing campaigns to generate leads and new business pipeline. The campaigns must consider global revenue goals and be multi-channel, able to be executed through digital and traditional tactics in partnership with Revenue Marketing. The campaigns must also be measurable and tied to GitLab’s global revenue goals. The responsibilities of the role include campaign strategy development, program execution, team management and process optimization. The position requires a driven, innovative and energetic demand generation leader, with a talent for empowering high performing teams and an ability to get things done.

      Responsibilities
      • Develop the company's demand generation campaign strategy to drive new business, as well as expand the existing customer base. Own execution of its associated plan, including scope, target outcomes, key metrics and measures, and required inputs and resources to deliver
      • Work closely with Revenue Marketing and sales to deploy campaigns and ensure alignment across teams
      • Build systems and processes that will track and report on key performance metrics and use data to optimize campaign strategies continually
      • Work collaboratively to build, inspire, manage and grow a high-performing global team
      • Continuously evaluate the performance and ROI of campaigns, adjusting demand tactics and strategy accordingly
      • Work closely with product marketing, marketing operations, and sales to ensure message optimization and cross-functional alignment
      Requirements
      • 10-15+ years experience in roles of increasing responsibility, managing $100MM-$1B in revenue pipeline in high-growth companies; current or previous VP title, reporting to a CMO preferred
      • Experience running a global team of at least dozens of people with multiple levels of management
      • Must have a firm grasp of digital marketing best practices, yet have an innate curiosity to continually investigate new trends
      • Experience with digital and non-digital demand gen tactics
      • Familiarity with open-source, cloud native, cloud, and Kubernetes a plus
      • Excellent strategic thinking and ability to influence and work collaboratively across organizations
      • Fluency in demand generation metrics and approaches to test and optimize them including the use of Marketo and Salesforce
      • Proven experience scaling demand generation programs through technology, data and process.
      • Demonstrated success and comfort driving global programs in multiple languages
      • An innate sense of urgency to drive programs forward
      • Ability to use GitLab
      Performance Indicators
      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
      • Candidates will then meet with the Senior Director of Revenue Marketing.
      • Candidates will then be asked to schedule an interview with the Manager of Field Marketing, Americas.
      • Candidates will then meet with the CMO.
      • Following successful completion of the previous steps, final candidates will then be asked to meet with a panel of Sales Development Managers.
      • Final candidates may be asked to complete an assessment, and meet with the Senior Director of Revenue Marketing again.
      • Successful candidates will subsequently be made an offer via video or phone.

      Additional details about our process can be found on our hiring page.

    • 1 month ago

      FullStory is looking for a Head of Revenue Marketing to lead a team that plans and executes high-impact programs and campaigns for target accounts and demand gen as well as our partner marketing and customer marketing initiatives. As a senior-level revenue marketer, you will conjure creative integrated content, field, and digital programs that engage our target buyers and users, put our narrative in the market, and fuel pipeline and customer engagement. 

      Close collaboration with all practices in the Marketing team—content, design, product marketing, operations, and SDRs— as well as with Sales and Customer Experience will be critical to success in meeting your ambitious pipeline goals.


      Day to day, you'll:

      • Plan, execute, and measure complex programs and account-based interactions that create awareness, engagement, pipeline and revenue in the target segments.
      • Own pipeline and performance through a well-designed plan to hit the numbers, ensuring you measure, optimize, and rapidly iterate to succeed.  
      • Collaborate with content and design teams to create valuable, lovable, personal experiences online and in person.
      • Energetically collaborate and communicate with your marketing and sales colleagues to act as one revenue team, incorporate the best ideas, and ensure everyone knows the plan when you launch new initiatives.  

      You might be a good fit if:

      • You have 10+ years of experience successfully growing a SaaS company and managing a team. 
      • You’ve used account-based, targeted tactics to go to market.
      • You’re confident in marketing to product, engineering, and UX teams and executives.
      • There is a little engineer in your head and you love to brainstorm, plan, build, and are fanatical about measuring and optimizing.
      • You’re not afraid of a blank page—knocking out quality copy, coaching your team on messaging and writing, and knowing when to get help to support your tactics is a piece of cake.
      • You’re a natural collaborator and communicator who loves working on projects as a team.
    See 2 more Marketing / Sales jobs
  • Product (9)


    • This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools. Specifically, building out our lovable support for the complete DevOps lifecycle in our Verify stage including continuous integration, performance and system testing.
       
      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe validating your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for continuous integration. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page and the product handbook to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
      • Take an active role in defining the future
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • Experience in product management
      • Strong understanding of Git and Git workflows
      • Knowledge of the operations tool space
      • Strong technically: you understand how software is built, packaged, deployed and operated
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of CI/CD, DevOps and cloud-native application architectures, deployment and operations
      • Understanding of deployment infrastructure, container technologies, and APM tools
      • Bonus points: Significant experience building scalable operational tools
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Candidates will then be invited to schedule a Deep Dive interview with a Product Manager
        • Candidates will then be invited to schedule an interview with an Engineering Manager
        • Candidates will then be invited to schedule an interview with our Director of Product
        • Candidates will be invited to schedule an interview with our Vice President of Product

      The compensation calculator for this role can be found here

      Remote-AUS
    • SyncroM (US timezones)
      3 weeks ago

      We’ve built a company that’s into our 8th year and really growing. We go fast, and our customers love us. Thousands of MSPs (Managed Services Providers (IT Folks)) all over the world rely on our platform for their entire business operations.

      We are building an up-and-coming Remote Machine Management (RMM) platform against established players with upwards of a decade head start against us. 

      “Out with the old, in with the new”

      Help us bring modern technology and design to these extremely powerful and dynamic web based tools to make the life of a technician or business manager more fun! (really, more fun.)

      What You'll Be Doing:

      – Know customer needs through research (interviews, feedback, etc)

      – Own all “specs” that get into the dev pipeline for completeness and accuracy and make sure the team understands what we are building and why

      – Help mature our product lines and vet new product/feature suggestions

      – Help push UI and UX improvements in our platform

      – Assess competition by comparing products – be an expert with respect to the competition

      – Work with existing consultants and power users to work their ideas into the roadmap

      – Be an interface for feature suggestions between our teams, and the inbound suggestions from users

      – Interface with the Development team as they put the feature together and launch it

      – Be highly available in slack and on zoom to help unblock any product question

      – Guide product decisions with ROI analysis

      – Own performance and usage metrics for newly released features

      – Work with external third parties to assess partnerships and licensing opportunities

      – Own the relationship between us and integration partners where it comes to product

      – Help find and vet new integrations and partners to work with

      – Run beta and pilot programs with early-stage products and samples

      Highlights:

      – Salaried position designed to grow with the company

      – We want this to be your dream job – but we need your help (tell us how)

      – We are currently a dispersed team working from home and a few regional hubs (Seattle, Bellevue, Bay Area). (WeWork)

      – We offer comprehensive health, vision, and dental coverage and 401(k).

      What We're Looking For:

      – Industry experience a major bonus, at least adjacent experience is required (MSP, IT Consulting, Enterprise IT, etc)

      – 3+ years of hands-on product building experience

      – Passionate about user experience, flows, good software

      – No specific education necessary. (really.)

      – Excellent communication skills – verbal, written and electronic.

      – You care — which means sometimes putting yourself out there for a customer experiencing pain.

      – Ability to multi-task in a fast paced environment.

      – You’re kind and wily (in a good way).

      How to Get Hired by Us:

      Send us an email to [email protected] – just demonstrate that you are an individual, you have a personality, you enjoy life, and you enjoy good work. Maybe tell us about your favorite feature in an RMM. And please include a resume. 🙂

      SyncroMSP is an equal opportunity employer.

      Pay: DOE. Let’s Talk.

    • D2iQ is looking for an experienced Product Manager that can lead some of the strategic initiatives around Kubernetes and data services. You will collaborate with customers, the open-source community, partners, engineering, marketing and other functions to build a great product and make it successful in the market. If you’re passionate about product, can identify patterns from customer needs, and create well-defined requirements and user stories to help engineers deliver fantastic software solutions, come join us!

      Our headquarters is in San Francisco, CA but we're open to remote candidates in the United States or Germany.

      Job Responsibilities
      • Define strategy and drive execution of cloud operations capabilities for D2iQ's strategic Kubernetes initiatives and existing product.
      • Own and prioritize the backlog; participate with engineering in sprint planning to represent customer requirements to ensure we build the right solution
      • Work closely with customers to understand their needs and validate product direction
      • Define features, user stories, requirements and acceptance criteria
      • Deploy, use and test your own product to accept and provide early feedback within the development lifecycle
      • Work with all other functions to enable, market and advocate your product.
      Skills & Requirements
      • Experience working with two or more of the following open-source technologies: Kafka, Cassandra, Spark, HDFS, Elasticsearch, Tensorflow, Jupyter, Kubernetes
      • Knowledge of the datacenter infrastructure market and current trends
      • Strong understanding of Distributed Systems: Install, Upgrade, Backup / Restore, Compatibility Matrix, OS Support, Logging, Metrics, UI, CLI, Telemetry, etc...
      • Strong understanding of the Cloud Service Provider and marketplace offering integration: AWS, Azure, GCP
      • Technical understanding in one or more of: containerization, virtualization, networking, storage, security, operating systems
      • Proven track record of shipping successful enterprise software products is a must
      • Master of lean product development methods and worked with Jira before
      • Data-driven decision maker
      • Detail oriented and passionate about a great user experience combined with the ability to back proposed decisions by data
      • Superb communication and presentation skills
      • Minimum 3-5 years of experience as a Product Manager
      • Preference for candidates based in the San Francisco Bay Area but remote applications in the US will be considered
      About D2iQ - Your Partner in the Cloud Native Journey

      On your journey to the cloud, you need to make numerous choices—from the technologies you select, to the frameworks you decide on, to the management tools you’ll use. What you need is a trusted guide that’s been down this path before. That’s where D2iQ can help.

      D2iQ eases these decisions and operational efforts. Rather than inhibiting your choices, we guide you with opinionated technologies, services, training, and support, so you can work smarter, not harder. No matter where you are in your journey, we’ll make sure you’re well equipped for the road ahead.

      Backed by T. Rowe Price, Andreessen Horowitz, Khosla Ventures, Microsoft, HPE, Data Collective, and Fuel Capital, D2iQ is headquartered in San Francisco with offices in Hamburg, London, New York, and Beijing.

    • About HashiCorp

      HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks.  We build tools to ease these decisions by presenting solutions that span the gaps.  Our tools manage both physical machines and virtual machines, Windows, and Linux, SaaS and IaaS, etc. 

      About the Role

      Hashicorp is a multi-cloud company that believes in beautiful, simple developer tooling for infrastructure operations. Terraform exemplifies this via Providers, in some ways Terraform is its provider ecosystem as they are such an integral part of using the product. The Provider Ecosystem group is responsible for maintaining and growing the number of providers available to our users as well as making sure the development and on-boarding experience is great.

      The group works with our major cloud partners to ensure a high bar of quality and coverage across some of our most popular providers. Within this group we have engineers focused on provider approach to Kubernetes and VMware. These represent some of our most important resources for on-premise or private datacenter provisioning workflows.

      In this role you can expect to:
      • Conduct detailed interviews and research with users to understand their problems more deeply.
      • Write PRDs (Product Requirements Document) that explain and detail problems aggregated from our customers.
      • Prioritize customer, community and internal feature requests for the team to work on.
      • Own and define the roadmap and strategy for VMware and Kubernetes with Terraform.
      • Craft the product story by understanding the ecosystem landscape and HashiCorp principles
      You may be a good fit for our team if you have:
      • 2+ years in product management or have a technical background in infrastructure or DevOps.
      • Significant experience with devops tooling, or infrastructure-as-a-service.
      • Strong technical skills or knowledge.
      • Articulate and effective communication skills, both in writing and verbally.
      • Analytical with the ability to prioritize and make tradeoffs
      Attributes
      • Collaboration: Ability to work in a team setting with many different functional roles and priorities
      • Curiosity: Interested in determining how things work at their core, always taking the step further to learn more
      • Care: Take ownership over their work, will make sure what is shipped is high quality
      • First principles thinking

       HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-EC1

    • BetterUp (US only)
      1 month ago

      BetterUp is a mobile-based coaching platform that brings personalized professional coaching to employees at all levels. We help managers lead better, teams perform better, and employees thrive personally and inspire professionally. Our mission is to help professionals everywhere pursue their lives with greater clarity, purpose, and passion. Our product was developed by a team of leading behavioral scientists, researchers, and technologists. We’re already transforming the way companies approach talent development at high-performing organizations like Airbnb, Genentech, Mars, LinkedIn and Workday.

      Responsibilities:

      As an Internal Tools PM, you will deliver tools and process improvements which enable our internal teams to operate more efficiently and support transformational user experiences at scale. You will balance zooming into details with considering the bigger system in order to tackle the most important aspect of any end-to-end process. You will take ownership of what we develop and why, partnering tightly with our operations, customer support, customer success and sales teams to ensure they are fully optimized.  You will make courageous decisions daily and push the boundaries of what our team is capable of delivering. 

      You will partner tightly with stakeholders, designers, and engineers to validate potential solutions and collaborate, adjust, and iterate quickly.  You will thrive in an objective-oriented environment that values collectively finding the best outcomes.  

      Skills:

      This is a collection of skills that we believe would make someone successful in this position. If you feel that you have the majority of these skills or others that will ensure your success in this role, please apply. 

      • Experience evaluating business processes, optimizing systems, and automating workflows
      • Experience with the end to end product lifecycle 
      • Have shipped a major product or feature
      • Practical experience working with remote teams
      • Bonus: Previous experience in a customer support or front line operations role
      • Bonus: Previous experience as a Product Manager

      Benefits:

      We provide amazing benefits, but if you ask the team, they’ll tell you that the greatest benefit we offer employees is an incredibly meaningful mission and transformative work.

      • Full coverage medical, dental and vision insurance
      • Unlimited use, at your own discretion, vacation policy
      • 14 paid annual holidays
      • 5 BetterUp Inner Work days (https://www.betterup.co/inner-work)
      • 5 “Volunteer Days” to give back
      • Professional development through BetterUp coaching for you and a significant other
      • 401(k) self contribution
      • A competitive compensation plan with opportunity for advancement

      BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    •  
      This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools. Specifically, providing fast and reliable Git repositories for GitLab instances of all shapes and sizes, from simple single server instances up to highly available configuration suitable for massive SaaS loads like GitLab.com. You’ll do this by driving the strategy and execution of Gitaly, a remote procedure call handler to Git repositories.
       
      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe deploying your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for DevOps workflows. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page the product handbook and our product categories to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
      • Take an active role in defining the future
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • 5+ years Experience in product management
      • Strong understanding of Git and Git workflows
      • Knowledge of the devops tool market
      • Strong technically: you understand how software is built, packaged, deployed and operated
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of DevOps and cloud-native application architectures, deployment and operations
      • Bonus points: Significant experience building successful devops tools
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Selected Candidates will then be scheduled with a Product Manager for A Deep Dive Interview
        • Candidates will then interview with the Engineering Manager for the Role
        • Candidates will also interview with the Director of Product for that role
        • Finally, Candidates will interview with the VP of Product
      Remote-AUS
    • This position is remote based.
       
      We're looking for product managers that can help us work on the future of developer tools. Specifically, building out our lovable support for the complete DevOps lifecycle in our Verify stage including continuous integration, performance and system testing.
       
      We believe developers deserve an intuitive, single application that covers the entire DevOps lifecycle. We believe running tests is just the beginning of automation. We believe validating your code should be automated and repeatable, and most of all, easy. We believe in pushing the boundaries of best-practices, and bringing these to every developer, so that doing the right thing is also the easy, default way of working.
       
      We know there are a million things we can and want to improve about GitLab's support for continuous integration. It'll be your job to work out what we are going to do and how.
       
      We work in quite a unique way at GitLab, where lots of flexibility and independence is mixed with a high paced, pragmatic way of working. And everything we do is in the open.

      We recommend looking at our company page and the product handbook to get started.

      Responsibilities
      • Drive the product in the right direction
        • Build an effective roadmap to prioritize important features properly
        • Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on
        • Balance new features, improvements, and bugfixes to ensure a high velocity and a stable product
        • Consider the business impact, ROI, and other implications when taking important decisions
      • Take an active role in defining the future
      • Manage the product lifecycle end-to-end
        • Follow feature development end-to-end; provide guidance and feedback to engineers and designers; ensure everyone is aligned
        • Be the voice of the customer and the subject-matter expert for your group
        • Contribute to documentation, blog posts, demos, and marketing materials for product features
        • Collaborate with other Product Managers, UX, and engineers in cross-area features to build a single application
        • Manage the uncertainty in an efficient way, adjusting plans to new working conditions
      • Engage with stakeholders in two-way communication
        • Assist Sales, Support, Customer Success, and Marketing as the subject-matter expert for your area
        • Talk to customers and engage with the community regularly
        • Engage with analysts on briefings and product evaluations
        • Work with the entire Product team to share improvements and best practices
      You are not (solely) responsible for:
      • A team of engineers: you will take the lead in decisions about the product, but not manage the people implementing it
      • Capacity planning: you will define priorities, but the Engineering Manager evaluates the amount of work possible
      • Shipping in time: you will work in a group, but the group is responsible for shipping in time, not you
       Requirements
      • Experience in product management
      • Strong understanding of Git and Git workflows
      • Knowledge of the operations tool space
      • Strong technically: you understand how software is built, packaged, deployed and operated
      • Passion for design and usability
      • Highly independent and pragmatic
      • Excellent proficiency in English
      • You are living wherever you want
      • You share our values, and work in accordance with those values
      • Strong understanding of DevOps and cloud-native application architectures, deployment and operations
      • Understanding of deployment infrastructure, container technologies, and APM tools
      • Bonus points: Significant experience building scalable operational tools
      • Bonus points: experience with GitLab
      • Bonus points: experience in working with open source projects 
      Hiring Process
        • Selected candidates will be invited to schedule a screening call with our Global Recruiters
        • Candidates will then be invited to schedule a Deep Dive interview with a Product Manager
        • Candidates will then be invited to schedule an interview with an Engineering Manager
        • Candidates will then be invited to schedule an interview with our Director of Product
        • Candidates will be invited to schedule an interview with our Vice President of Product

      The compensation calculator for this role can be found here

      Remote-AUS
    See 2 more Product jobs
  • All others (17)

    • We are looking for Technical Project manager that can help us drive our projects forward. This role will be in charge of guiding our development team according with product and project needs in accordance to definitions made with various stakeholders across our ecosystem with a technical vision in accordance with our technology stack.

      You should consider applying if:

      • You have experience working as a PM in technology projects from definition to implementation.

      • You have a degree or equivalent experience in computer science or related fields.

      • You have been part of technical teams in a developer or operations role in the past.

      • You are able to develop a good relationship with people, even from remote locations.

      • You are assertive in your communication, managing conflicts, expectations and possible outcomes aiming to the team's well-being and the completion of the projects.

      • You are organized and enjoy improving processes that make staff life's easier.

      • You are fluent in English and Spanish.

      ABOUT US

      We're an informal bunch. We believe in freedom and welfare for our team. We don't clutter ourselves or our collaborators with meaningless tasks, we don't micromanage and we don't tell you how to do your work. Remote is not only accepted but encouraged. We rely in quality, autonomy and a work-life balance that prompts the motivation and drive that will result in top-notch delivery.

    • Platform.sh is a groundbreaking hosting and development tool for web applications. We’re a European VC-Backed startup with a host of blue-chip Enterprise clients and a string of awards and grants (including €2m from the EU Horizon 2020 program).

      Platform.sh is built on top of open source languages, libraries and projects. But we never shy away from writing code. This means that even if there is an existing open source project that covers much of the functionality of something we want to achieve, we will consider, and often enough, chose to write our own implementation; Because sometimes 80/20 is not good enough. We have our own orchestration layer, our own reverse proxy, our own file-systems, our own reproducible build system.

      To reinforce our technical prowess, we are looking to grow our operations team with an operations coordinator that knows their way around Linux. If you’re looking for an exciting, high-growth opportunity with an award-winning, cutting-edge company, this could be just the job for you.

      Mission :

      Directly reporting to our VP of Infrastructure Operations, you will:

      • coordinate and execute day to day tasks;
      • monitor project activities and ensure general project organization;
      • work with internal teams to schedule upgrades and maintenances all the while respecting team’s capacity;
      • provide weekly and monthly reports recapping results to partners;
      • identify and manage project dependencies and impediments;
      • assist to produce the roadmap for continuous development;
      • lead and facilitate daily scrum, planning and retrospective meetings.

      Nice to have:

      • hands-on experience with Kanban Board & Jira;
      • Scrum Master experience;
      • reporting and dashboarding experience;
      • knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.

      We have many extremely knowledgeable co-workers who are happy to invest their time in sharing their experiences with those who show talent, interest, and a willingness to learn.

      This role is open to full time remote.

    • Songspace (CT +/- 2 hours)
      6 days ago

      Songspace is seeking a Data Developer to join our team that is responsible for developing and managing the data tools, applications, models, processes, and workflows that support the efficient and automated management and provision of the company’s data across internal systems and customer products, the ingestion of multimedia files and metadata provided by our clients and 3rd parties, and the exchange of music data with our sister companies and business partners. This role will also analyze and validate data, cleanse and transform data, and create/run SQL queries to deliver information to various teams across the company.This position offers an opportunity to design, build, and manage mission critical data applications and products with an experienced and supportive team in an interesting and fun industry.

      Job Responsibilities

      • Work with data, technology, and operations teams to design, build, test, and implement an automated data ingestion, integration, and exchange platform, and supporting enterprise data model

      • Design, create, and improve software to monitor, audit, and test data processes, systems, and applications

      • Process the ingestion of music metadata and multimedia assets provided by music creator, publisher,and record label customers and partners within the timelines and specifications defined by the Client Services Team

      • Validate, transform, and cleanse data as required

      • Monitor content delivery processes and queues and troubleshoot/resolve issues and errors

      • Point of contact for technical data issues for the internal team

      • Proactively investigate, troubleshoot, and solve technical data issues, escalating unsolved issues to the appropriate team

      • Create and sponsor concepts and work with internal teams to develop new software and tools that will assist clients and/or internal stakeholders to automate and optimize data workflow and data accessibility

      • Work with the data and technology teams to plan, prioritize, and manage technical backlog of data deliverables

      • Perform custom SQL queries and run existing scripts and queries upon request

      • Create and Maintain scripts to automate daily tasks

      • Create and Maintain test data, and Perform/Test upgrades, code changes and bug fixes

      • Create and Maintain documentation of code, scripts, tools, applications, and processes

      • Train team members in use of internal data tools

      • Perform other job-related tasks as directed

      Requirements

      Required

      • Must possess strong written and verbal communication skills

      • Must possess strong analytical skills

      • Must be committed to executing high-quality deliverables within defined scope and schedule

      • Must be self-driven, proactive, and open to new ideas in problem solving

      • Must be comfortable working independently and collaboratively with small, distributed teams

      • Must be curious and invest time to develop and expand knowledge and proficiencies for self and others

      Preferred

      • Experience with MySQL is preferred

      • Experience with *nix CLI and shell scripting is preferred

      • Experience with git is preferred

      • Experience with designing, developing, and using custom ETL code and processes is preferred

      • Experience creating, implementing, and using REST APIs is preferred

      • Experience with music data, music data standards (DDEX, CWR, ID3) is a plus

      • Experience with multimedia management software/tools and multimedia pipelines is a plus

      • Experience with music production, audio processing, and audio codices (.mp3, FLAC, WAV) is a plus

      • Experience with provisioning and supporting AWS data implementations (S3, EC2, RDS, Lambda,

      • Redshift, etc.) is a plus

      • Experience as a tech support/account manager or client-facing project manager is a plus

    • Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

      Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

      We’re building a more trustworthy Internet. Come join us.

      Senior Technical Program Manager - Edge Engineering

      Fastly is looking for a Senior Technical Program Manager to work with our Edge Engineering teams to drive execution of workloads passionate about increasing availability, performance, and efficiency of Fastly’s network. You will be responsible for helping teams develop and improve their processes for change management, coordination, planning, and implementation, for Fastly, daily. This position reports to our Senior Technical Program Manager, Engineering and partners with the Senior Director, Edge Engineering.

      You’ll be a leader and facilitator at Fastly. You will have all of engineering on your side in the constant work of making our network, systems, and internal infrastructure more powerful, lower cost, and more useful to our customers. You will be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the Edge Engineering teams are firing on all cylinders. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

      This is a role which has an impact on a large number of human lives, you’ll be helping make the internet a better place. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

      What will you do?

      • Participate in regular planning, helping teams remove blockers, handle dependencies and resolve prioritization conflicts.
      • Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
      • Ensure timely updates on Key Performance Indicators from teams, report on current vulnerabilities and problem backlogs, and progress therein.
      • Partner with Engineering, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
      • Participate in executing on roadmaps for architectural and process changes 
      • Instill discipline and consistency within the Edge Engineering teams in terms of operational methodologies and documentation.

      Who will you work with?

      • Kernel, Edge Systems and Network Optimization leadership
      • Operations and infrastructure teams
      • Reliability engineering teams
      • Application software development teams
      • Network engineering
      • Infrastructure/datacenter operations team
      • Security team
      What we’re looking for:
      • Significant experience with issue and project tracking systems, such as Jira, Confluence, Smartsheet and Zendesk.
      • A strong action bias, preference for execution and incremental improvements.
      • Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
      • Passionate about growing the efficiency and stability of our Edge platform, up to scales of thousands of components and tens of systems.
      • Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously as necessary
      • A shown collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance
      • Focus on the business needs and infrastructure reliability first and foremost.
      • Experience as a technical program manager in infrastructure, cloud or SaaS environments.
      • Some operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services
      • Experience with any of hardware-centered, network-centered, or kernel-centered programs a plus
      • Ability to integrate experiences and training to learn new technological paradigms.
      • Strong analytical and interpersonal skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
      • Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
      • Focus on results and outcome, not just process.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Data Scientist will help build, scale and maintain the entire data science platform. The ideal candidate will have a deep technical understanding, hands-on experience in building Machine Learning models coming up with valuable insights, and promoting a data-driven culture across the organization. They would not hesitate to wrangle data, if necessary, understand the business objectives and have a good understanding of the entire data stack.

      This position plays a key role in data initiatives, analytics projects, and influencing key stakeholders with critical business insights. You should be passionate for continuous learning, experimenting, applying and contributing towards cutting edge open source Data Science technologies.

      Responsibilities

        • Use Python and the vast array of AI/ML libraries to analyze data and build statistical models to solve specific business problems.

        • Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters.

        • Collaborate with researchers, software developers, and business leaders to define product requirements and provide analytical support.

        • Directly contribute to the design and development of automated selection systems.

        • Build customer-facing reporting tools to provide insights and metrics which track system performance.

        • Communicate verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendations

      Basic Qualifications

        • Bachelor's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field2 years of working experience as a Data ScientistProficient with data analysis and modeling software such as Spark, R, Python etc.

        • Proficient with using scripting language such as Python and data manipulation/analysis libraries such as Scikit-learn and Pandas for analyzing and modeling data.

        • Experienced in using multiple data science methodologies to solve complex business problems.

        • Experienced in handling large data sets using SQL and databases in a business environment.

        • Excellent verbal and written communication.

        • Strong troubleshooting and problem solving skills.

        • Thrive in a fast-paced, innovative environment.

      Preferred Qualifications

        • Master's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field.

        • 2+ years’ experience as a Data Scientist.

        • Fluency in a scripting or computing language (e.g. Python, Scala, C++, Java, etc.)

        • Superior verbal and written communication skills with the ability to effectively advocate technical solutions to scientists, engineering teams and business audiences.

        • Experienced in writing academic-styled papers for presenting both the methodologies used and results for data science projects.

        • Demonstrable track record of dealing well with ambiguity, ability to self-motivate, prioritizing needs, and delivering results in a dynamic environment.

        • Combination of deep technical skills and business savvy to interface with all levels and disciplines within our and our customer’s organizations

      Skills and Abilities

        • + BA/BS in Computer Science, related technical field or equivalent practical experience.

        • At least 3 years of relevant work experienceAbility to write, analyze, and debug SQL queries.

        • Exceptional Problem solving and analytical skills.

        • Fluent in implementing logistic regression, random forest, XGBoost, bayesian and ARIMA in Python/RExperience in User path navigation with Markov Chain, STAN Bayesian analysis for A/B testingFamiliarity with Sentiment Analysis (NLP) and LSTM AI modelsExperience in full AI/ML life-cycle from model development, training, deployment, testing, refining and iterating.

        • Experience in Tableau, Apache SuperSet, Looker or similar BI tools.

        • Knowledge of AWS Redshift, Snowflake or similar databases

      Preferred Locations:


        • #US; #AR;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    • 1 week ago
      Truveris is a digital health company that partners with employers, brokers, and pharmaceutical companies to dramatically improve people’s ability to afford and access prescription drugs. With expertise and technology solutions that span across the prescription drug ecosystem, we deliver the outcomes people and businesses need to thrive.

      We are on a mission to transform the pharmaceutical industry and are backed by leading venture capital firms including Canaan Partners, First Round, New Atlantic Ventures, New Leaf Venture Partners, Tribeca Venture Partners and McKesson Ventures. In 2018, Truveris was ranked as one of the fastest growing technology companies in the U.S. by Deloitte, Crain's, and Inc.

      The Senior Data Architect will be primarily responsible for the design and governance of the Truveris data model. The Senior Data Architect will work with business leaders, analysts, and engineering to surface data model needs.  The ideal candidate will have both the business acumen and technical prowess required to complete the following: surface data model needs from business leaders, analytics, and engineering; create a data model that meets current needs and is extensible as new requirements are identified; execute on that model to help achieve the company’s overarching business objectives.

      RESPONSIBILITIES
      • Develop and maintain a comprehensive data architecture for the Truveris Unified Data Platform (UDP)
      • Work with business stakeholders to identify critical data and data use cases across the organization
      • Develop and revise conceptual, logical, and physical data models including entities and attributes and their inter-relationships and dependencies
      • Integrate disparate data models across the company into one enterprise-wide Unified Data Platform design

      • Develop database design and architecture documentation
      • Work with the Director of Data Integration to create documentation and/or the requirements for a documentation system that covers data lineage, data definitions, and metadata for business-critical data domains
      • Create and maintain data flow diagrams
      • Surface inconsistencies in data definitions so that they can be reconciled

      • Work with the Director of Data Integration to develop and revise the data governance framework

      • Partner with engineering and security/compliance to ensure compliance with data security and privacy policies and procedures 

      • Design data model components to support data transformation and results of analytic algorithms
      • Build a deep understanding of the data and analytic landscape at Truveris including data sources, data/analytic assets, and products
      • Understand business rules that govern how data is transformed, integrated, and used by the organization’s products
      • Design data models to support the results of data transformations and analytic algorithms
      • Make recommendations on what should be supported in the UDP versus in the BI products to create performant products that encourage reuse of analytics
      • Drive culture of standardization in data transformation and analytic logic

      • Optimize data model for scale and performance

      QUALIFICATIONS
      • Bachelor's degree in computer science, computer information system or other data related field
      • 5+ years of work experience as a Data Modeler/Data Architect; deep proficiency in data modeling and data management principles
      • 3+ years of work experience in healthcare (payer, care provider, data analytics, PBM) 
      • Experience with PBM data and the PBM industry strongly preferred
      • Experience with claims and eligibility data strongly preferred
      • Experience with health industry integration technologies such as Mirth, Orion Rhapsody, eGate a plus
      • Standards experience with C-CDAXML V3, HL7, IHE profiles a plus
      • Understanding of SDLC and Agile methodologies, experience with Scaled Agile Framework is a plus

      KNOWLEDGE/SKILLS
      • Ability to work with business, operations, and engineering stake holders
      • Hands-on experience with data modeling tools
      • Experience with Jaspersoft/Talend ETL
      • Experience with AWS services such as S3, EMR, EC2, and Amazon RedShift strongly preferred
      • Experience with ETL development, including data migrations, integrations, and analytic transformations
      • Ability to manage multiple responsibilities simultaneously
      • Excellent communications and documentation skills; ability to work on a collaborative team
    • Legal Operations Wrangler

      We are the people behind WordPress.com, Jetpack, and WooCommerce, and more. Automattic is a place like no other: our fast-growing band of 1100+ works as a distributed team across more than 70 countries, to democratize publishing and make the web a better place so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world. 

      We are seeking a talented wrangler of contracts, shares of stock, and the myriad details that we need to mind, in order to keep the Automattic legal machine humming along. This is a generalist role, ideal for someone with a keen eye for sensible, practical solutions and operational excellence. You’ll be an integral part of our team, managing projects across the full range of subject matter supported by the legal team. 

      As a legal operations wrangler, you will be part of a small legal team responsible for supporting all of Automattic’s growth. This a great role for a candidate looking to expand beyond what is on offer in a traditional legal ops or paralegal position at a more moribund company.

      Some of your responsibilities will include: impeccably managing our cap table in Shareworks, helping to wrangle our flow of contracts, contributing to quarterly investor reporting and annual audits, maintaining our corporate compliance, and keeping our insurance coverages current. Everything at Automattic is done on a global scale and in an international context, and you will frequently be managing projects in non-US jurisdictions.

      We’d love to hear from you if you:

      • Have experience working in a lean, fast-growing, fast-paced software, internet, or creative startup, large private company or at an investment fund.
      • Have exceptional interpersonal skills, including outstanding verbal and written skills in English.
      • Possess an agile and curious mind. You’re not afraid to ask questions or admit when you are wrong.
      • Have a healthy sense of humor, and an abiding spirit of idealism about your chosen profession.
      • Are extremely detail-oriented, and are adept at spotting inconsistencies and ferreting out anomalies. 
      • Have a passion for elegant, simple, automated solutions that keep operations running smoothly, and an ability to see opportunities for process improvement and the initiative to move forward with action.
      • Thrive in a tech-centered, developer-focused environment, and enjoy collaborating with engineers and understanding technical and product details.
      • Love a dynamic, fast-growing environment.
      • Prefer operating very independently, and are highly motivated to learn new things and improve your skills, and enjoy juggling an array of tasks.
      • Are collaborative, and enjoy working with teams such as Engineering, Marketing, and Finance.
      • Excel at understanding complex topics and explaining them to others in clear, concise terms.

      Bonus points if you have experience working on a distributed team, WordPress, stock administration, software development, coding, or open source. We are not looking for an attorney for this position.

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      HOW TO APPLY

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      Want to increase your chances of standing out? If so, please tell us:

      – A project that you are especially proud of, and why. 

      And since you’ll be a part of the legal team: please be sure to include at least one lawyer joke in your application. 

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
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