Remote onboarding Jobs in February 2020

32 Remote onboarding Jobs in February 2020

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  • Hottest Remote Jobs

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
  • Software Development (9)

    • Bold Penguin (Eastern Time +/- 2 hours)
      Today

      We didn’t create Bold Penguin because commercial insurance is broken. It isn’t. But as the world has gotten more connected and digitized, commercial insurance lags behind—creating a fragmented landscape where businesses, agents, and insurance companies struggle to interact in a smooth and easy way. That’s why we’ve built a highly efficient exchange that cuts the friction out of commercial insurance by connecting everyone to the right quote in record time.

      Powering the world of insurance is no small feat, so we’ve brought on a team that's not only incredibly talented but also passionate about our potential to upgrade the entire industry. As more and more companies big and small depend on our technology to operate in the commercial insurance space, we’ll need the best talent all around to support our growth. That’s why we’re looking at you (yes, you!) to make a bold move and join our adventure.

      Your  Role

      As a Cloud & Site Reliability Engineer, you will be a subject matter expert in building highly reliable, highly scalable features and infrastructure. You’ll use DevOps principles to ensure that Bold Penguin’s software systems are always available and ready to scale to meet growing demands. 

      Click here to learn more about DevOps on the glacier

      What You’ll Do

      • Ensure the reliability, performance, and availability of our platform by working as part of a cross-functional product team
      • Participate in agile ceremonies such as iteration planning, retrospective, and daily standups
      • Be part of the shared on-call rotation and proactively research possible issues affected the availability of our platform
      • Understand and clearly articulate tradeoffs in architecture decisions with regards to cost, security, operational efficiencies, performance, and availability
      • Build and maintain infrastructure with executable code (IaC) and automated delivery pipelines
      • Be passionate about Cloud/DevOps/SRE concepts such as Immutable Infrastructure, Cattle vs Pets, Infrastructure as Code, Delivery Pipelines

      Skills & Qualifications

      • Deep, hands-on expertise with AWS Cloudformation and other Infrastructure as Code tools
      • Experience with Amazon Web Services; specifically EC2, ECS, ELB, CodePipeline, RDS, Redshift, S3, IAM, and Lambda
      • Ability to articulate Cloud & DevOps concepts to a variety of technical & non-technical team members
      • Bonus points for expertise in implementing security & compliance frameworks such as SOC/2, NIST 800-53, and NIST 800-171 especially in Amazon Web Services
      • Bonus points for AWS Certifications 
      • Bonus points for familiarity with microservices architectures, Ruby on Rails and/or ETL tools such as Fivetran.
      • Experience working at technology companies and startups desirable
      • 2-4 years + of working remote, full time, and/or with full time co-located teams across different time zones.

      BONUS POINTS

      • Full-stack expertise in multiple tiers of modern web applications (e.g. front end, back end, infrastructure, etc.)
      • Open-source contributions and/or speaking experience.
      • Previous work experience in insurance and/or experience with policy rating very desirable.
      • You love Penguins! ;P

      TRAVEL TO THE "GLACIER" (please read)

      • We are firm proponents of "seeing eye to eye by meeting face to face". As such, our remote team travels in once a quarter for a full day of collaboration, goal setting, team building, etc.  Are you able to make this work?  In addition to this we also ask that, if hired, you are able to make the first week onsite for onboarding/training. 

      PENGUIN PERKS

      • For a healthy colony.
        • Our plan covers 50% of your Medical Premiums – Health - HRA, Dental, Vision, and Life Insurance, as well as Short & Long Term Disability (Trust us, the benefits are great!
      • Penguins plan for the future.
        • 401k Match program, up to 4%! 
      • Parental Leave
        • 16 weeks of parental leave (your kids need you there!)
      • Need a vacation?
        • Unlimited PTO - Please take a vacation - you need it and we applaud it and in fact we require you take 10 days off!
      • Hungry? Thirsty?
        • We offer free snacks and drinks, as well as catered lunch every Monday (even to our remote employees...nomb nomb nomb)
      • Penguins need to learn!
        • We support your professional growth. Certifications, training, memberships, and conferences are actively encouraged—and often covered.
      • Penguins are social creatures and love to play!
        • We have frequent happy hours, company events, and outings. What kind of company would we be if we didn't have some fun!?!? 
      • Penguins give back.
        • We offer volunteer opportunities every month!  There is no better feeling than giving back =)
      • Don’t want to move to Columbus?
        • We offer up to 100% remote engineers!
        • You must be OK visiting the office for a day or two every quarter - we are all about that camaraderie! 

      Penguins believe in inclusion. That’s why we’re proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, beak size, or inability to fly.

    • This Product Designer or Senior Product Designer position for our Compliance group is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than doubled the size of the Product Design team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

      As a Product Designer at GitLab, you will be embedded in our Compliance group. It’s a complex area where you’ll be tasked with improving the controls we provide to support our customers to help them manage their compliance posture within GitLab. You'll be designing new features and experiences to improve the quality of life for customers who operate within regulated environments.

      What you can expect in a Product Designer, Compliance role at GitLab:
      • You’ll be tasked with bettering our product for users who rely on our compliance features. The work you’ll do will enable greater adoption of our product within the enterprise space and impact users across a range of industries, from healthcare to manufacturing.
      • You’ll collaborate with a Product Manager to define the priorities, roadmap, and overall strategy for the future of Compliance within our product.
      • You'll work alongside Product Managers and UX Researchers to understand the needs of our users to shape how compliance features underpin the work within regulated industries.
      • You’ll come together with our Technical Writers to better our compliance documentation and in-product content.
      • You’ll collaborate with cross-functional partners to uncover and understand the complexities and limitations of our current compliance tools, advocating for the end-user in all areas, including documentation, ease of use, and visualization of key messaging.
      • You’ll utilize wireframes, prototypes, user flows, mockups, high-fidelity visual designs, or any other artifacts you believe are necessary to convey your design thinking and ideas.
      • You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
      • You’ll undertake usability testing to validate your thinking, collaborate with our UX Researchers on generative research, and you’ll share findings with the wider team in our research repo, ensuring recommendations are communicated effectively across our organization.
      • You’ll contribute compliance patterns to our Design System, alongside the rest of the UX department, and the GitLab community as a whole.
      Projects you might work on in our Compliance group:

      You’ll spend your time at GitLab collaborating with a cross-functional team. You may work on features that bring compliance checks into merge requests, a dashboard to give users insight into their overall compliance controls, or even build features that enable code to be audited, traceable, and reported on. To be successful, you’ll consider many edge cases while understanding the needs of a wide range of personas across a breadth of industries. Outside of work on our compliance tools, you’ll also contribute to our Pajamas design system and design culture here at GitLab.

      You should apply if:
      • You’ve got experience designing developer tooling, enterprise software, or complex web applications that are built for technical users.
      • You’ve got some experience designing compliance experiences, or knowledge of the compliance industry.
      • You’ve got experience working on product strategy and product design for a complex enterprise application or SaaS tool.
      • You enjoy getting involved in research and usability testing, and you continually look to improve your user research abilities.
      • You want to design for a complex product with technical users who have continually evolving needs.
      • You’ve got experience applying your product design skills across user research, UX strategy, wireframing, prototyping, product strategy, and visual design, within a complex domain.
      • The idea of playing a key part in the evolution of our Pajamas Design System is truly exciting to you.
      • You understand frontend code or the limitations of frontend technology. You can demonstrate this through your hands-on coding skills with HTML/CSS/JS, your knowledge of Git, or by showing us you have a deep understanding of the needs of engineers you’ve worked with previously.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 60 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this Product Designer position typically follows five stages. The details of this process, the expectations for Product Designers and Senior Product Designers, and the compensation for this role can be found in our job family page.

    • This Software Engineer in Test position for our Secure team is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      Right now, we’re in a period of growth, we’ve more than doubled the size of the Quality department through 2019, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product vision you’d contribute to when working here.

      As a Software Engineer in Test at GitLab, you will be embedded in our Secure stage group. You’ll be responsible for baking in a culture of quality across the categories found within our Secure team, expanding on our existing test automation frameworks and test coverage across a range of configurations, and leading our test automation efforts on new features within our Secure categories as part of a dedicated cross-functional team.

      What you can expect in a Software Engineering in Test, Secure role at GitLab:
      • As part of our Secure team you’ll work on test automation issues related to the Quality department, the Secure stage group, and the entire GitLab product. The work you’ll do will be transparent and open to the GitLab community.
      • You’ll develop new tests and tools for our GitLab.com frontend, backend APIs and services, and low-level systems like geo-replication, CI/CD, and load balancing.
      • You’ll identify and drive the adoption of best practices in code health, testing, testability, and maintainability.
      • You’ll work with engineers to define and implement mechanisms to inject testing earlier into the software development process.
      • You’ll configure automated tests to execute reliably and efficiently in our CI/CD environments.
      • You’ll work 1:1 with a Product Manager, and with the wider product and development teams to understand how new features should be tested and to contribute to automated tests for these new features.
      • You’ll work in an environment where we aim to have a 1:10 ratio of Software Engineer in Test to Engineers.
      • As an SET, you'll have the opportunity to become and expert in security testing-related techniques and concerns.
      Projects you might work on in our Secure stage group:

      You’ll spend your time collaborating with a cross-functional team who are embedded in our Secure stage group. You could work on projects where you’ll be tasked with moving our security products from their own standalone QA process to the GitLab QA review application, growing our test coverage across our security products, and implementing security testing processes.

      You should apply if:
      • You’ve got at least a few years of experience developing in Ruby or working on a Ruby on Rails application.
      • You’ve got some experience with security testing or an interest in the security field. To demonstrate this, you could be familiar with SQL injections, cross-site scripting, or URL manipulation. Alternatively, you may have been involved in OWASP or security hacking sessions. This list is by no means exhaustative, it's here to give you an insight into the type of securty-testing experience we can look for.
      • You’ve got a working knowledge of Docker.
      • You’ve worked with industry-standard CI tools like GitLab CI, Jenkins, Bamboo, or Circle CI for example.
      • You’re comfortable with Selenium-based test automation tools like Capybara.
      • You’ve got experience with Git and its command line.
      • You’re interested in growing your knowledge and skills in Test Environment Provisioning and Configuring (Terraform, Ansible, Kubernetes, GCP / AWS).
      • You know about clean code and the test pyramid, and champion these concepts.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.

      We're aware the confidence gap exists so we want to encourage you to apply even if you do not match all of the requirements exactly. The above list is intended to show the kinds of experience and qualities we're looking for. It is not a complete list of pre-required skills.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab team members across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this Software Engineer in Test position typically follows six stages. The details of this process and the compensation for this role can be found at the bottom of our job family page.

      Remote-EMEA
    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      We are looking for an experienced engineer to help us enhance and maintain the developer experience for our customers. You’ll be helping our team maintain and enhance application integration SDKs, samples, and guides, while also helping our community of developers understand digital identity.

      Primary: PHP, including WordPress and Laravel
      Secondary: Ruby, including Ruby on Rails
      Additional: JavaScript, server and/or browser (this is the main language used at Auth0)

      You GET developers! You know what they need, how to talk to them, how to make their lives easier, what makes them click, their dissatisfiers and their delighters. You recognize when a framework, library or product provides a great experience. 

      As a Developer Experience Engineer, you will use those talents to improve our entire onboarding process, from open-source SDKs and how-to guides, to reference documents and application samples. You will also be interacting with a large community of application builders on our Community site and GitHub. You will be the internal and external steward of the experience for the technologies that you love working with every day.

      Each Developer Experience Engineer maintains one or multiple platforms, both internally within Auth0, and externally in the community. You will be working in a cross-functional team alongside the developer evangelist, onboarding, growth, dashboard, and field teams to provide the best developer experience for the technologies you own.

      The most important qualifications for this position are software engineering expertise, empathy, and self-direction.


      You will be 😊
      • Writing, curating, editing developer resources: tutorials, examples, guides, and documentation.
      • Directly shaping and developing our open source SDKs.
      • Owning the code samples and implementation guidance for Auth0.
      • Championing Auth0 by engaging directly with the community.
      • Gathering and channel user feedback within the company to improve the experience for developers on Auth0.
      • The go-to-expert in the company, internally and externally, providing domain knowledge and reviews for Auth0 in these technologies.

      You'd be a great fit if you had ❤️
      • A deep understanding of writing, running, maintaining, securing, and debugging applications.
      • The ability to communicate effectively in person, asynchronously, and in code.
      • Demonstrable experience authoring developer documentation (tutorials, blog posts, docs).
      • The ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a global team environment.

      Bonus points if you have 👍
      • Experience working in distributed teams and work environments.
      • Created open-source material or have contributed to open-source projects.
      • Knowledge in the identity and access management space.
      • Experience with CI and/or package deployment automation

      Preferred Locations:
      • #US-E; #GMT; #AR;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. 

      Join us on this journey to make developers more productive while making the internet safer!
    • Snowplow Analytics (UTC +/- 5)
      1 month ago
      London or remote (UTC +/- 5)

      At Snowplow, we are on a mission to empower people to differentiate with data. We provide the technology to enable our customers to take control of their data and empower them to do amazing things with it.

      There are tens of thousands of pipelines using our open source pipeline worldwide, collecting data emitted from over half a million sites. Running on AWS and GCP data technologies, it is ideal for data teams who want to manage their data in real-time and in their own cloud. We also collect, validate, enrich and load up to 5 billion events for our customers each day and help them on their Snowplow journey through our management console.  

      The Opportunity

      Snowplow has seen significant growth over the last 6 months and we’re set to grow further in 2020. We are looking for a Scala engineer to join our experienced team and extend the capabilities of our management console. 

      The team’s mission is to improve the onboarding of customers and empower them to derive more and more value from their Snowplow pipeline over time. To enable this through the UI, we are building Scala services to expose pipeline metrics, configuration and controls to our UI and directly to our customers. 

      You will be joining a team of 12 engineers who work closely with our tech ops, support, product and customer teams. There is plenty of opportunity to learn more about all aspects of engineering and data, from code to customers.

      We love working with people who jump at the opportunity to own challenges and are dedicated to building a great team and product!

      What you’ll be doing.

      - Designing and building services that power our management console, which is where our users can view pipeline health, make configuration changes, manage schemas and in future find workflows that help solve the people/process challenges around data governance and meaning.

      - Continuing to improve our testing and deployment processes so that we can ship features quickly and with confidence.

      - Working closely with our Product Office and the wider team on building the best solutions for our customers.

      - Being an active part in decision making on what we build and how we deliver it. You’ll bring a different perspective and we’ll want your input!

      You’ll also have:

      - Opportunities to work on the React and TypeScript powered UI.

      - Opportunities to contribute to our many open source projects and extending the capability of our data pipeline.

      What we’re looking for..

      - The idea of working for a growing startup excites you.

      - You have experience working collaboratively on complex engineering projects.

      - You have experience with Scala most importantly, but JavaScript would be a bonus. Our data security and integrity are fundamental to what we do. You’ll need a solid understanding of security threats and how to overcome them.

      - Previous experience in data is a plus, but most importantly you’re interested in data and how it can empower our customers to make better decisions.

      - You don’t wait to be told what to do. You can accept a mission, drive toward it and recognise when you need support or more direction.

      - We can’t do everything today. You’ll be pragmatic in your approach to software delivery and balance our speed of learning with our commitment to providing a reliable and trusted service to customers.

      - Our remote team depends on expert collaborators to work effectively. You’ll be a great communicator and enjoy working closely with the team.

      What you’ll get in return.

      - A competitive package based on experience, including share options.
      - 25 days of holiday a year (plus public holidays wherever you’re located).
      - Freedom to work from wherever suits you best. We trust our team to find the right environment for them to do their best work.
      - Two fantastic company Away-Weeks in different European cities each year (last one was in Bratislava in November 2019).
      - Grow and develop in a fast-moving, collaborative organisation full of supportive and talented people. 
      - Convenient location in central London (specifically Shoreditch) for frequent collaboration or occasional visits, depending on where you’re based.
      - A high spec MacBook or Dell XPS 13/15.
      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

    • 1 month ago

      We're currently extending our tribe and are looking for an experienced front end developer that loves crafting beautiful web and mobile apps. If you're looking for a position where you can work in a friendly but highly effective team, contribute directly to product development and really make a difference in the business (and be rewarded for it) we should talk!

      MUST HAVES

      Your background:

      • You have a Bsc/MsC in computer Science, mathematics or any other degree or experience that demonstrates highly analytical skills

      • You've got a successful experience working for a startup

      • You've helped your team build a great B2B/SaaS (rather complex) product and can demonstrate your direct contribution in achieving this

      Your skills:

      • 4-6 years experience designing and developing web and mobile apps with at least 2 years experience working with our technology stack (e.g. html5/CSS3, Angular JS, React JS)

      • You can demonstrate very strong design skills applied to SaaS products

      • You’re very good at understand business customers problems and you're pretty creative at finding solutions to solve them.

      • You own your features from A to Z and can ship the features expected with clean code, quickly.

      • You understand the importance of customer analytics and are familiar with the tools and techniques to analyse customer behaviour and improve product UI.

      • You're very comfortable with customer facing interactions (e.g. customer feedback or ideation sessions, demos)

      Personality traits we’ll be looking for:

      • You've got tons of curiosity

      • You learn insanely fast and adapt to change easily

      • You've demonstrated grit, tenacity to achieve challenging goals (personal and/or at work)

      • High EQ: you communicate well and can get along with all our team members (rather they're in product or growth parts of the business)

      • You have strong work ethic and are autonomous

      NICE TO HAVES

      • Experience with finance/accounting, CRM or other B2B data-rich apps

      • You speak another foreign language (e.g. French, German, Spanish, Italian)

      SALARY/COMPENSATION

      We believe a small team of rock stars can accomplish at least 10x more than an average team so we recruit very selectively and for the right candidate our salary/compensation package can be pretty competitive. We also offer flexible/remote working conditions however team get-togethers are required from time to time, especially during your onboarding (expect somewhere fun in South Europe, but that's a surprise!), so you need to be opened to travel on a regular basis.

      PLEASE NOTE: We currently accept remote work only from the UK and Europe.

    • 1 month ago
      Who Is Follow Up Boss?
      Why Would You Want To Work Here?
      • We’re a young, ambitious company who only answers to our customers
      • Opportunity to have a big impact on our growth and your career
      • No red tape or pointless meetings
      • Competitive base salary, 401k, health/dental/vision insurance, company meetups, and 20 days paid holiday
      • Solve challenging technical problems and put your skills to the test every day. We've processed over a billion emails; per month we send nearly 3 million text messages and handle 700k+ minutes of call time for tens of thousands of active customers.
      • See a direct impact of your work and value you created for customers.
      • Provide direct input on technical and non-technical decisions. Your opinion matters.
      This Role Is For You If…
      • You would describe yourself as patient, empathetic and having a good sense of humor.
      • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
      • Superb written and verbal skills (with a professional yet fun demeanor)
      • Are based in the United States (or similar time zone) 
      • Are happy to have direct communication with customers (we are customer driven).
      Your qualifications:
      • Self motivated and proactive mindset.
      • Remote work experience is required.
      • Based in the USA, quiet home office with fast internet.
      • At least 5 years of experience in web development.
      • Expertise in front end technologies, we use React, JavaScript, CSS.
      • Expertise in back end technologies, we use PHP, Aurora MySQL, Postgres, Redis, to name a few.
      • Strong understanding of RDBMS and SQL. 
      • Proficient understanding of Linux.
      • Exceptional time management skills. 
      • Attention to detail and commitment to quality
      • Security conscious. 
      • Pragmatic decision making.
       
      Your responsibilities will include:
      • Develop and improve our application.
      • Help fix issues with the application.
      • Mentor other team members.
       

      30 Day Targets:
      • Become familiar with our product and codebase. 
      • Pair with fellow engineers to gain knowledge about the system and how we work. 
      • Improve the new hire onboarding process, by being a part of it. 
      • Help address priority bugs

       

      60 Day Targets:
      • Improve the Team Inbox feature in our product.
      • Improve how our product supports customers with larger teams.
      • Implement improvements to the security of our app and customer's data.

       

      90 Day Targets:
      • Improve internal reporting tools
      • Assist in architecture improvements of critical product features
      • Assist in performance improvements to our API.
       
      Our Core Engineering Values
      • Teamwork
      • Communication
      • Code Quality
      • Focus and Prioritization
      • Customer Driven
      • Leadership Qualities

       

      If this sounds like a great fit we would love to hear from you.

      We're not accepting applications from agencies.
    • Mattermost, one of Y Combinator's top 100 companies, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Uber, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.

      We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!

      About the Role

      Working in open source means your work is publicly visible. Your code will receive both credit and constructive critique from the community. With the right mindset and support these can lead to you a highly positive working environment and making the best engineering decisions of your career. Core committers include highly skilled volunteer developers from the community, staff employed by enterprises deploying and investing in Mattermost, as well as staff employed by Mattermost, Inc.Read about our end-to-end recruiting process for core committers at: https://docs.mattermost.com/process/developer.html

      We are looking for a Director of Engineering to help manage and scale our development teams.  In this role, you’ll work with a distributed team of engineers all across the globe. This is a fully remote/distributed position with the opportunity to have a real impact on the teams you manage, as well as our product offerings.  

      Responsibilities
      • Manage a globally distributed team of engineers.
      • Scale the team by developing and executing a hiring roadmap.
      • Ensure team success by leading our onboarding and performance management processes.
      • Develop project plans to align your team’s work with the company product strategy and plans.
      • Manage software projects for your teams. 
      • Maintain status, identify and resolve roadblocks, and communicate status both inside and outside your teams.
      • Ensure alignment with proper development standards and coding practices.
      • Interact with customers as necessary to ensure a great customer experience.

      Requirements
      • BS in Computer Science, Computer Engineering, Electrical Engineering, or relevant experience.
      • 8+ years of hands-on experience working as a software engineer building products.  
      • 5+ years of experience managing software engineering teams.
      • Ability to dive deep when necessary and help the team solve problems and make the right decisions.
      • Demonstrated ability to mentor and grow engineers that you’ve managed.
      • Demonstrated ability to deliver quality software based on a defined plan.
      • Experience with performance management.
      • Experience defining and delivering on a hiring roadmap.
      • Strong experience with build and orchestration tools we use: Jenkins, CircleCI, FastLane, Terraform, Docker, Kubernetes
      We're looking for someone who wants to help us build the future of Mattermost and improve the way the world communicates. The right person in this role has the opportunity to have a huge impact on Mattermost the product, and its many users worldwide, but also on our open source community that has been key to Mattermost's success. If this sounds like you - please apply!
    • PeopleDoc (France, Germany or UK)
      2 months ago

      PeopleDoc is on a mission to revolutionize how every HR function provide services to their employees.  

      Our unique “state of the art” HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration.

      The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes,  across multiple locations.  PeopleDoc serves more than 1000 clients with employees in 180 countries in 12 languages. PeopleDoc is now a part of Ultimate Software. Ultimate Software is a Leader for Cloud HCM Applications.

      More information is available at www.people-doc.com.

      We’re searching for a Javascript developer to join our team. We are growing our frontend team to build the next generation of HR delivery services.
      Our head office is in Paris, but we are mostly a remote team, and we accept candidates located in France, Germany and the UK.

      Your Mission

      As a Javascript developer, your role is to give life to this platform backed by our design guidelines and our APIs. Your responsibilities will include:

      • Improving existing applications and building new ones
      • Sharing your knowledge and efforts across projects to build a strong and consistent development platform
      • Learning and teaching with weekly dedicated learning sessions
      • Be a decent human being (that comes first, actually)

      Mentoring is also a first-class element at PeopleDoc: depending on the topic and your proficiency, you will be offered to mentor or be mentored.

      Skills

      Javascript: the more the better

      We have grown to become big fans of the Javascript framework Ember.js. If you don’t know it, we’ll teach you. If you do know it, come share your experience with us. Besides Ember, you must at least be curious about the evolution of plain “vanilla” Javascript.

      HTML & CSS: decent knowledge

      The JS tribe and our UI designers collaborate to improve our UI framework every day. You will need some proficiency in HTML and CSS to contribute.

      Language

      As a member of an international team in an international company, you are required to be able to express yourself in both written and spoken English.

      Experience

      This is a Javascript position, the more you know, the better. We are using Ember.js as a main framework, but we’re not expecting you to know it. A strong desire to learn is as welcome as an expertise.

      Tooling & Methodology

      We are big fans of pair-programming, we dedicate a lot of time to the onboarding of our newest members. Testing is an integral part of our practices and so is peer reviews.

      We strive to build a welcoming and inclusive work environment where building exceptional products comes along with learning continuously and sharing knowledge with the rest of your team and company. Among us, you will be : 

      • Working within a friendly, fast-growing, inclusive, progressive company
      • Collaborating with a team of talented designers and developers
      • Learning not only how to code but how to build a product
      • Encouraged to share your knowledge and learn new skills

      We are also avid learners: during our weekly learning sessions, we exchange on various topics to learn together. We have a very large budget for our library, and we contribute back to the open source projects we love and use. Plus, there’s a conference budget for you to spend.

       

       

  • Customer Support / Customer Success (12)

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • The Customer Engagement Manager role is the first of its kind at Later. You will be joining an experienced team that to date has been serving all customer types, but you bring strong leadership skills and expert knowledge in serving high value customers that require more hands-on guidance. Your goal is to proactively engage with our high value customers to understand their goals with using Later, onboard them with a strategic hands-on approach, ensure they are getting continued value from the product to optimize expansion and upselling opportunities.

      Later’s customer base has been growing rapidly, and to optimize customer retention we need someone who can ensure this segment of our customers reach their long term goals. You will work within the Customer Success team, alongside our Education and Onboarding teams to develop high touch strategies across the entire customer journey.

      Responsibilities

      • Onboard Later’s high value customers with a combination of 1-to-1 and 1-to-many touchpoints

      • Identify opportunities and implement strategies for retention, renewals, and expansion

      • Provide proactive touchpoints with Later’s VIP companies such as Nike, NBC, Spotify, Patagonia, and more

      • Be the first point of contact for inbound inquiries and responses to 1-many onboarding campaigns

      • Conduct webinars and run product demos guiding customers on how to use Later to accomplish their goals and desired outcomes, as well as drive usage of key features that contribute to activation and retention

      • Develop training materials such as slides, scripts, and recorded demos to help customers achieve their outcomes at different stages of their journey

      • Proactive outreach to customers that may need help

      • Collect product and cancellation feedback

      • Work cross functionally with Product and Marketing teams to represent the voice of Later’s high value customers

      • Collaborate with Customer Education and Customer Onboarding within the Success team to ensure strategic alignment

      • Approach all strategy and tactics with a data driven approach - creating hypotheses and assumptions, validated with data insights

      Skills and Qualifications

      • 3+ years in a Customer Success/Account Management role preferably in a B2B SaaS environment

      • Experience planning low touch and high touch customer onboarding strategies

      • Strong sense of analytics and how to measure results, obsessed with making optimizations to take your work to the next level

      • Ability to quickly uncover root causes and desired outcomes, and translate insights into actionable steps

      • Strong command of the English language, both written and verbal

      • You are a creative thinker who is comfortable working both independently and in a team environment. You embrace feedback, and have a constant desire to learn and improve.

      • Knowledge of the Social Media Market (bonus for experience working with/in Social Media Agencies)

      • Bonus: you’ve used Marketing Automation and Customer Success tools such as Intercom, Zendesk, Amplitude, Asana, etc.

    • The Customer Success Engineer is responsible for providing expert technical support and guidance to customers during implementation and throughout the customer lifecycle ensuring success.

      Customer Success Engineers are expected to be fluent in the technology and tools used by the Kuali Research product team - Node.js, Java, React, Web Services (REST and SOAP) - and have a love for process improvements and automation.

      ABOUT THE COMPANY

      Kuali builds higher ed solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 170 customers and 100 employees. Kuali is committed to open source software development. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      Responsibilities:

      • Advise and train customers on technical implementation/onboarding tasks
      • Partner with customers to design system integrations and advise on API usage.
      • Partner with customers on migration of legacy data, both strategy and execution.
      • Work hand-in-hand with Kuali Customer Success Managers during implementation.
      • Assist with diagnosis and resolution of technical issues reported by customers.

      Requirements

      Technology

      Kuali Research is comprised of multiple modules, primarily written in Java and Javascript. Kuali uses AWS for hosting. Experience with the following tools and technologies are required:

      • Enterprise Java and Full-Stack Javascript
      • Databases: MySQL, MongoDb, Oracle (desirable)
      • Infrastructure and AWS Services (multiple, not all): Docker, RDS, EC2/Elastic Beanstalk, Lambda, S3, IAM
      • Web Services: REST, SOAP, and/or WebHooks

      Interpersonal

      • Strong writing skills - ability to concisely convey complex technical requirements and concepts to business users
      • Strong oral communication skills, both individual and public speaking
      • Ability to establish trust-based relationships with executives, faculty, and staff members of customer organizations
      • Proactive and sensitive to customer needs.
      • The ability to multi-task effectively in a fast-paced environment.

      Experience

      • Experience developing integrations with enterprise systems.
      • Experience executing complex data migrations from varied source systems

      Other requirements

      • You’ll have the opportunity to travel. The travel requirement could be 35%.
      • We are a remote division of the company. You’d be expected to have a suitable home working environment or alternative.

      Benefits

      • Autonomy
      • 401k matching (up to 4% of your salary)
      • Full health premiums paid by company for you and dependents
      • Take the time off that you need (we don’t track sick or vacation time)
      • Paid holidays
      • Annual tech hardware budget to buy whatever you want to do your job
      • Annual conference and training budget to learn what you want to learn
      • Fully remote environment

      What can I expect next?

      We will reach out to you if we are interested in a phone screen. After an initial phone call, you will be asked to do a coding challenge (roughly 2 hours). After the coding challenge, you will do a series of Zoom conference interviews with several members of the team

    • The Customer Success Manager is responsible for developing customer relationships with the objective of customer retention and growth. The Customer Success Manager works closely with customers to ensure they are satisfied and partners with customers to solve problems. The Customer Success Manager owns the account relationship after the sales process is complete and remains the primary customer contact throughout the customer lifecycle.

      Reporting to the Director of Customer Success - Research, the Customer Success Manager will work exclusively on the Kuali Research product and this position will be on the Kuali Research product team.

      ABOUT THE COMPANY

      Kuali builds open source higher ed solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 170 customers and 100 employees. Kuali is committed to open source software development. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      Responsibilities:

      • Oversee customer implementations, provide project management and provide other onboarding assistance as needed.
      • Provide analysis of customer business process and provide insight as needed.
      • Become a trusted advisor to multiple people at the customer school and become the customer’s voice within the company.
      • Monitor the health of the customer relationship.
      • Solve problems that arise during the customer lifecycle to ensure continued satisfaction.
      • Communicate with customers on a regular basis to share best practices and provide information about new features.
      • Share customer feedback with the Product team to help guide product development.
      • Provide customer stories to other teams as requested
      • Manage the customer renewal process.

      Requirements

      Background:

      • Excellent interpersonal skills; highly invested in developing strong relationships both with customers and colleagues.
      • Technical aptitude with the ability to understand and communicate technical concepts in a clear and simplistic way.
      • Proactive and sensitive to customer needs.
      • Strong communication skills, both spoken and written.
      • 1-3 years of experience working with Higher Education institutions or similar
      • 3-5 years of experience implementing or supporting an enterprise-class system
      • The ability to multi-task effectively in a fast-paced environment.
      • Project Management certification
      • Business Analysis certification

      Other requirements

      • You’ll have the opportunity to travel. The travel requirement could be 35%.
      • We are a remote division of the company. You’d be expected to have a suitable home working environment or alternative.

      SKILLS AND EXPERIENCE (desired):

      • You've used Kuali Research and/or worked in a Higher Education's Research department.
      • You've received a Business Analysis certification
      • You've been trained in change management techniques and philosophy

      Benefits

      BENEFITS

      • Autonomy
      • 401k matching (up to 4% of your salary)
      • Full health premiums paid by company for you and dependents
      • Take the time off that you need (we don’t track sick or vacation time)
      • Paid holidays
      • Annual tech hardware budget to buy whatever you want to do your job
      • Annual conference and training budget to learn what you want to learn
      • Fully remote environment
    • THE COMPANY

      Gatekeeper is a SaaS-based, next-generation solution that transforms how organisations manage their suppliers and contracts. We help our customers to reduce risk, improve compliance and maximise value. Due to strong global growth, we are looking to expand our Americas Customer Success team to improve the onboarding of new customers and nourish existing customers. This individual will be one of the key founding hires to this critical team.

      This is a rare chance to join a true technology startup, reporting directly into the Head of Customer Success and joining a close-knit team to create new business processes, uncover new opportunities and position yourself for success.

      Note: This is a remote position, so your physical location can be anywhere in Europe.

      ABOUT YOU:

      • Are you an experienced customer-focused business analyst, with an incredible ability to listen, understand, onboard and support customers?
      • Do you want to work in a fast-moving, fast-growing, fast-talking startup?
      • Do you have what it takes to deliver value over and above expectations on a consistent basis?

      DO NOT apply for this job if:

      • You are not fanatically focused on supporting customers to consistently exceed expectations.
      • You ever consider mediocrity acceptable
      • You need to be told what to do
      • You want to be the smartest person in the (virtual) room
      • Don’t like working with the best and learning something new
      • You have an ego bigger than your sense of humour

      If this role feels like a fit, read our Vision & Values. Only If they excite and inspire you to join our team and culture then, please, read on.

      IN THIS ROLE, YOU WILL:

      • Build rapport with customers revisiting the problem/solution that first brought them to Gatekeeper and monitoring how this evolves ensuring they are getting as much value as possible out of Gatekeeper and become brand ambassadors
      • Onboard new customers
      • Analyse customer’s business processes and automate by building them in our Kanban Workflow Engine
      • Shape our onboarding process
      • Write Standard Operating Procedures (SOPs) to ensure we provide a consistent onboarding experience.
      • Respond to support queries from our customer base and improve our knowledge base
      • Work with the product team to feedback customer-driven feature requests and test new features
      • Support the sales team ensuring onboarding can support the funnel
      • Support the marketing team on product announcements

      Requirements

      YOUR QUALITIES

      • Minimum of 2 years experience in SaaS implementation services or customer success services
      • Experience onboarding customers to a new application
      • Experience with SaaS software testing strategies, conditions and evaluation of expected results
      • Strong commercial acumen and the ability to manage expectations with senior stakeholders
      • Experience analysing business process
      • A spreadsheet ninja - you manipulate, merge, consolidate data sets with your eyes closed
      • The ability to manage multiple projects simultaneously and work within fixed deadlines
      • The ability to work with cross-functional teams internally and externally to achieve results
      • A ‘Playbook’ mindset to ensure consistent, predictable improvement through open sharing and teamwork
      • A data-driven mindset: you eat, breathe and sleep metrics
      • A sense of humour and lust for life

      Benefits

      HOW GATEKEEPER SUPPORTS YOU

      • Generous remuneration
      • Gatekeeper Perks
        • Work remotely
        • Flexible hours
        • Technology
        • Gatekeeper Retreats
        • Learning & development
        • Monthly stay fit and healthy budget
        • Financial flexibility
        • Generous Holiday Policy

      More information on our benefits package: https://www.gatekeeperhq.com/careers
    • 2 weeks ago

      Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

      This role will be the first face our Mid Market and Enterprise customers talk with, guiding them through the Postscript setup. You will be responsible for implementing, troubleshooting, and following up during the customer ramp period. This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

      The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, an and the versatility to work on a variety of projects.

      Responsibilities

      • Run one-on-one, best in class onboardings with our customers
      • Strategize with customers on marketing strategies to drive growth
      • Become a critical voice on the team in iterating on our customer journey 
      • Build strong relationships and brand loyalty with our customers 
      • Design creative and new ways to onboard customers to fuel growth
      • Follow up with customers to ensure their technical issues are resolved
      • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

      What We'll Love About You

      • 2+ Years in a high growth customer-facing role 
      • Passion for helping customers and being a teacher 
      • Proactive problem solver who isn’t afraid to break things 
      • Ability to make any customer smile and deliver a great experience
      • Receptive to feedback and quick to iterate 
      • Several years of experience in a remote-first role
      • Experience with e-commerce and digital marketing is a plus

      What You'll Love About Us

      • Happy customers who want your product
      • Opportunity to join a rocket ship in its early stages
      • Lots of room for growth – we empower our people then get out of their way
      • Fun – we're passionate and enjoy working together
      • Transparency - we’re open about the state of the business and take mentorship seriously
      • Empathy - we care about our employees and our customers - no room for jerks
      • Fast-paced, growth-focused environment
      • Travel - we get the whole team together in fun locations 3 times/year
      • Remote culture - work from home (or wherever)
      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
      • Pick your own equipment/work set up
    • Description

      We’re a startup based out of Kitchener-Waterloo, Canada building a smart, curious, and driven team that’s passionate about making software that helps sales reps sell better.

      Prospect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.

      MORE ABOUT US

      We are currently a team of 10 people -- you will be #11 🙂.

      We are profitable and self-funded (no VCs or investors). We did this because we want to do what’s best for our team and customers.

      We have sane working hours (~8 hours/day), don’t work weekends, and take ample time off.

      ABOUT YOU

      You enjoy helping customers. You care about what’s best for the customer and will go out of our way to craft a solution that serves the customer’s best interest.

      You are organized and proactively stay on top of things. You realize that to perform best in this role, you will need to plan months in advance on how to expand and retain existing accounts.

      You are able to turn chaos into order. Whether it’s our internal billing process or contract renewal process, you’re OK with working with a lack of process and seeing that as an opportunity to put processes in place.

      You naturally create relationships. You realize that the best wins come through long-term relationships and work hard to build lasting relationships that extend beyond quarterly and annual reviews.

      You are a self-learner and enjoy learning new things. Whether it is a new tool or sales methodology, you’re always looking to improve by learning new things and implementing them.

      You enjoy working independently. You like taking ownership of problems and solving them regardless of how small or large they may be.

      WHAT YOU WILL WORK ON

      You will be working very closely with our CEO, Customer Support, and Sales to increase customer happiness and retention.

      There is a lot that comes with the role and someone who is really good at juggling multiple things, building genuine relationships, and is a quick learner will thrive.

      Here is what a typical month will look like for you:

      • Renewals: Meet with sales managers to retain customers

      • Expansion: Figure out creative ways to expand usage into a customer’s organization

      • Churn Prevention: Monitor at-risk accounts and proactively prevent churn

      • Reactivation: Put in-place systems to reactivate inactive customers

      • Check-ins: Do regular check-ins with our top customers

      • QBRs: Make personalized success plans and strategies for customers

      • Onboardings: Onboard users in new and existing accounts

      • We want you to regularly take on new challenges so you can grow and take ownership in as many parts of the business as possible.

      MUST HAVES

      • 2+ years of Account Management or Customer Success experience

      • Deep understanding of SaaS business models and sales cycles

      • Excellent communication skills, both verbal and written

      • We don’t require a degree but you should have demonstrated the ability to learn new things quickly

      BONUS NICE-TO-HAVES

      • Past remote work experience

      • Worked at a tech startup or a small company before

      • Experience working with Salesforce, Mixpanel, and SQL

      COMPENSATION AND PERKS

      • Salary: $70,000 - $90,000/year Canadian Dollars

      • Work fully remotely, from our office in Kitchener-Waterloo, or a blend of both

      • Four weeks paid time off

      • Travel spending allowance (money to spend during your vacation)

      • Catered lunches every day and snacks at the office

    See 5 more Customer Support / Customer Success jobs
  • Design (2)

    • This UX Researcher or Senior UX Researcher position for our Manage stage group is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than tripled the size of the UX Research team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product direction you’d contribute to when working here.

      As a UX Researcher at GitLab, you will be embedded into our Manage section, overseeing user research for a range of users and use cases. You’ll work on high-traffic, ever-maturing product categories, such as our value stream analytics features, access management capabilities, and compliance solutions. The work you’ll be overseeing will be impactful and highly visible to millions of our users across the globe.

      What you can expect in a UX Researcher role at GitLab:
      • You'll need to proactively identify generative user research projects within our Manage stage.
      • You’ll collaborate with other UX Researchers to identify research studies that will require you to work across our different stage groups.
      • You'll partner with Product Managers and Product Designers to execute research projects within their respective groups.
      • You’ll guide, and where necessary train, Product Designers and Product Managers in how to undertake evaluative research projects and in how to create strategic deliverables such as journey maps, storyboards, competitive analyses, and personas.
      • You’ll need to have a high-level understanding of the features, technical constraints, and competitor landscape found in our Plan, Manage, and Create stage groups. Working knowledge of the end-to-end GitLab product will also be required too.
      • You’ll be comfortable evangelizing research. We aim to share user insights with both the broader organization and externally.
      • You’ll do this to increase empathy while helping the team to continue to grow the maturity of our UX practice.
      • As a Senior, you’ll lead strategic user research initiatives that span multiple-stage groups or across our entire product.
      • You’ll mentor UX Researchers, both inside and outside of your product area.
      • You’ll actively contribute to our UX Research processes, our documentation, and our research repository. You’ll need to be comfortable working in the open, collaborating with our community, and approaching research in a transparent manner.
      • You’ll engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
      • As we’re growing, you’ll interview potential UX Research candidates.
      • You’ll help our Research Coordinator to build on our First Look participant recruitment platform.
      Projects you might work on:

      You will be leading generative research projects within our Manage teams. You'll be leading research studies on analytics features, two-factor authentication flows, and permissioning. You’ll also support Product Designers and Product Managers who are doing evaluative research and usability testing in these areas. The users you’ll be working with are in a range of job roles, from Product Designers and Project Managers to System Admins and Software Engineers. At GitLab, we work using Agile methodologies and ship features monthly.

      You know you are doing a good job as a UX Researcher when:
      • You collaborate effectively with our Product Designers and Product Managers.
      • You can quickly build rapport with GitLab's users.
      • You contribute ideas for feature improvements based on your research findings.
      • Your research work enables our Product Designers and Product Managers to work effectively in front of our sprint cycle, as outlined in our Product Development Workflow.
      You should apply if:
      • You have significant professional experience working as a User or UX Researcher in a technical domain.
      • You've got experience doing research alongside a product design team.
      • You'll bring excellent planning and organizational skills as you'll need to manage multiple competing priorities.
      • You are experienced applying research methodologies in a remote setting.
      • You've mentored other UX Researchers.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
      It would be an added bonus if:
      • You've worked for a fast-paced startup or high-growth scale-up.
      • You have led user research efforts within analytics tooling, access mangament features, or on products within heavily-regulated industries.
      • You have a degree in psychology, human factors, human-computer interaction or related field.
      • You’re experienced with open-source tools or working in an open-source organization.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab employees across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this UX Researcher or Senior UX Researcher position typically follows four stages. The details of this process, our levelling structure, and the compensation for this role can be found at the bottom of our job family page.

    • 3 weeks ago

      Summary

      The Wikimedia Foundation is a non-profit organization supporting Wikipedia and other Wiki projects. The Foundation operates one of the world’s top five websites and has global reach and impact.  Technology and innovation are critical in our quest to support every human in freely sharing knowledge.

      Wikimedia seeks a senior design professional to help deliver the future of free access to knowledge online. The Senior Design Manager will support the geographically distributed team of talented designers who are responsible for creating the engaging and delightful user experiences for all Wikimedia products.

      As the team’s manager, you will be responsible for ensuring high productivity across the team, maintaining positive team rapport, and facilitating the professional growth of individual designers.  In this role you will also act as an advocate for the design team as part of engagement with your peers in Product Management. You will drive the planning and facilitation of group activities (on and offline) and manage ongoing team projects such as the Wikimedia Design Style Guide.


      You are responsible for:

      Collaboration & Advocacy

      • Develop and maintain strong, collaborative relationships with Design Lead peers and Design Director
      • Be a strong voice for design in product team planning with Product Managers
      • Support the creative vision of your peers through planning, advocacy, and process oversight

      People Management

      • Ensure healthy dynamics and positive rapport between team members
      • Facilitate ongoing career development conversations across the team
      • Develop recognition and enrichment opportunities for all designers
      • Advocate for design team to peers in promotion discussions
      • Drive the hiring process for new team members
      • Manage and improve onboarding process for new team members
      • Be an empathetic and supportive ally to reports, and their trusted ear when issues arise

      Budget Management

      • Drive annual budgeting process for design team - be a strong negotiator
      • Track and manage budget resources throughout the year

      Project/Program Management

      • Collaborate with product and engineering leads to maintain human-centered product design processes
      • Liaise with product teams to coordinate on-time deliverables of your reports
      • Work with designers to identify and document reusable design patterns
      • Ensure and optimize the productivity of the design team 
      Skills and Experience:

      The right person is better than the right set of experiences. These are the traits we’ve identified make great additions to our team so far.

      • 3+ years of experience contributing as a designer on a product design team
      • 3+ years of experience managing a team of product designers
      • Bachelor's degree or equivalent in related work experience
      • Ability to clearly communicate objectives and expectations to design team and product team stakeholders
      • Self-driven and comfortable working autonomously 
      Additionally, we’d love it if you have:

      In addition to the basic skills needed for being successful, these skills could set you apart from the pack!

      • Ability to identify and leverage areas of overlap between teams
      • Passion for participatory (vs. only consumption) experiences on the web
      • Background in content consumption, publishing, education, or news
      • Experience acting as a researcher, both in-person and with remote participants
      • Have familiarity with Free Knowledge and/or Open Source communities
      • Speak more than one of the 286 languages of the users we design for

      The Wikimedia Foundation is... 

      ...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

      The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

      U.S. Benefits & Perks*

      • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
      • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
      • The 401(k) retirement plan offers matched contributions at 4% of annual salary
      • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
      • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
      • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
      • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
      • Telecommuting and flexible work schedules available
      • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
      • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

      *Eligible international workers' benefits are specific to their location and dependent on their employer of record

      More information

      WMF
      Blog
      Wikimedia 2030
      Wikimedia Medium Term Plan
      Diversity and inclusion information for Wikimedia workers, by the numbers
      Wikimania 2019
      Annual Report - 2017 

      This is Wikimedia Foundation 
      Facts Matter
      Our Projects
      Fundraising Report

  • Marketing / Sales (3)

    • Workstream (www.workstream.is) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more.

      We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Basis Set Ventures, Valar Ventures, ex-Googler Fund, Peterson Ventures, Joe Montana, CEO of Zoom, CEO of Logitech, COO of Yelp, Chairman of JetBlue, CMO Hubspot, and more. Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

      Position overview

      We are looking for a data analyst to join our fast growing team, working alongside the founders. Ideally, you are passionate, detail-oriented, an excellent communicator, independent thinker and incredibly intelligent.

      The Nitty-gritty Details

      • Company: Workstream

      • Website: https://www.workstream.is

      • Location: Remote

      • Position: Data Analyst

      • Position type: Full-time

      • Reporting to: Co-founder & chief product officer

      Opportunities to Progress in Career

      Workstream is a San Francisco based, rapidly growing, seed-stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~20 full timers + a few part timers with strong passion to make hiring easier and faster. We hope you will bring the same energy and share with the team.

      We are looking for someone that can grow with our team over time. You will start as a Data Analyst, but it won’t be any ordinary analyst. You will get plenty of exposure to the leadership team (think weekly), reporting directly to one of the founders. You will also get to work closely with our engineering team to build and maintain our data warehouse and data infrastructure, in addition to answering business questions.

      You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.

      Watch this video of Lei (co-founder / chief product officer) describing this role.

      https://youtu.be/-H2DLct5Dj8

      Responsibilities

      - You will be responsible for creating and maintaining company KPI dashboards so everyone across the company can monitor our performance (we are transparent and data-driven), and team leads can make informed decisions. This means writing a LOT of SQL -- and making sure the data is accurate and reliable.

      - Then, you will explain those metrics to leadership and each team, making sure they understand the ins-and-outs of the data. As a data analyst, you know that there are caveats behind every single chart; it’s your job to make sure that your audience understands it too when they make business-critical decisions. This may come in 1:1 meetings, team meetings, or deep dive sessions.

      - You will also be called on and counted on for supporting ad hoc requests from the leadership, and to help with preparing board decks. These may happen last-minutely and urgently, and you’ll be expected to act quick, without compromising quality.

      - To do all of these, we need a solid foundation of data warehouse and architecture. Together with your manager, you will build and maintain our data warehouse and architecture. That means working with engineering to integrate new data sources (as our teams adopt new internal tools). It also means creating and maintaining clear documentation on data flow, schema, and naming convention.

      - You are at the frontline at fostering a data-driven culture across the company. Champion for single source of truth (SSOT), and champion for understanding and using data the right way.

      - Lastly, train and guide other teammates (sales ops, customer success ops, etc.) on how they can best use data to guide their own work.

      Skill sets and requirements

      - You resonate with our company values. Culture fit is a must have for us, and hopefully these will resonate with you! https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/edit

      - You are humble, hungry, disciplined, and curious.

      - You have 3+ years experience in data analytics for SaaS businesses.

      - You understand SaaS, B2B, and startup metrics very well.

      - SQL ninja – excellent SQL skills, able to create charts/reports/dashboards in minutes.

      - Fundamental understanding of relational databases.

      - Fluent with data visualisation/business intelligence tools such as Mode, Periscope, Looker.

      - Fluent with Google Sheets and (to a lesser extent) Excel.

      - Experience working with large and complex datasets.

      - Comfortable communicating technical concepts to high level stakeholders.

      - Ability to work autonomously in a dynamic environment.

      - You are an excellent written and verbal communicator.

      - You have fantastic problem-solving abilities, analytical horsepower, an attention to detail, and a willingness to do whatever it takes to get things done.

      - Self-directed learner who requires little oversight.

      Nice to have:

      - You have worked remotely before.

      - You have an engineering / devops background and can maintain our data infrastructure.

    • Postscript is building the world’s greatest remote organization by modernizing how brands communicate with consumers. We’ve created a best-in-class SMS marketing tool used by thousands of happy ecommerce stores. Backed by Y Combinator and Accomplice VC, Postscript is growing fast and looking for remarkable people to help scale the company.

      This new role will own the strategy and execution of marketing communication throughout the customer journey for Postscript prospects and customers. This is ranging from the top-of-funnel awareness on-site to customer advocacy messaging with the ultimate goal of driving user adoption and text messaging best practices - a mix of product and customer marketing. 

      The perfect hire will be enthusiastic about gathering feedback from customers and understanding exactly what drives results so the right programs are orchestrated across various messaging mediums to customers.

      Primary Duties

      • Refine segmented customer lifecycle stages and create strategic initiatives for each stage of the journey from awareness to onboarding to retention.
      • Build a lifecycle touchpoint strategy dedicated to moving prospects through the funnel and post-sale retention across multiple channels (Email, SMS, Push, Website, etc)
      • Create positioning, messaging, and competitive differentiation for Postscript, while enabling the sales, CS, and self serve teams to distribute that message
      • Collaborate with customers to build out new pages, research, case studies, testimonials, quotes, and other content of and for Postscript customers
      • Develop a customer advocacy program designed to drive loyalty and foster a community of ambassadors for Postscript
      • Help message new features to our user base and improve adoption of existing features
      • Own numbers and goals - manage pursuit and optimization  of KPIs through A/B testing, measurement and optimization.
      • Serve as internal expert on Postscript Product for GTM org

      What we’ll love about you

      • 3-5+ years experience in customer and product marketing for a software company
      • Experience in driving adoption of new features aimed at customers
      • Ownership based mindset - you dive in and get things done
      • Strong written and verbal communication skills
      • Experience with marketing automation 
      • Detailed and organized with the ability to juggle projects, collaborate internally, and hit deadlines
      • Mastery of our ideal customer profile and the ability to introduce new Postscript solutions to them
      • Strong user of the Postscript platform
      • Analytical and numbers driven, but with a sense of what makes compelling/high converting content

      What you’ll love about us

      • Happy customers who want your product
      • Opportunity to join a rocket ship in its early stages
      • Lots of room for growth – we empower our people then get out of their way
      • Fun – we're passionate and enjoy what we do
      • Transparency - we’re open about the state of the business and take mentorship seriously
      • Empathy - we care about our employees and our customers - no room for jerks
      • Fast-paced, growth focused environment
      • Remote culture - work from home (or wherever)
      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
      • Pick your own equipment/work set up
    • 1 month ago

      As GitLab's Director of Global Sales Development, you will be responsible for growing pipeline through outbound lead generation and inbound lead management. This role will manage SDR managers worldwide, across all sales segments to ensure our sales organization has enough opportunities to meet or exceed their enterprise sales targets.  You’ll partner closely with our Senior Director of Revenue Marketing, SDR Managers, as well as our Marketing and Sales teams to align on strategic business initiatives, improve processes, and ultimately drive revenue for GitLab. 

      Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program, and you’ll be provided with the necessary DevOps and GitLab knowledge to fulfill your role, and mentor your team. 

      What you’ll do in this role: 
      • Ensure sales accepted opportunities are sourced in accordance with company targets, and that our sales organization has enough pipeline to work with to be fully productive.
      • Ensure we efficiently and effectively qualify inbound demand as well develop outbound strategies per region while leveraging digital and field marketing resources for particular campaigns
      • Motivate and develop SDRs in alignment to our leveling concept in order to exceed goals through coaching and incentives and grow their careers. A successful candidate will be equal parts business manager and talent developer. 
      • Plan, forecast, and understand ramp adjusted capacity to ensure the team is grown effectively, in tandem with the needs of our sales organization and the supply of inbound demand from marketing.
      • Manage SDR rosters for tracking ramp adjusted capacity and productivity.
      • Manage SDR reports and dashboards to ensure the results they deliver can be easily understood by stakeholders throughout the organization.
      • Build a word-class lead generation team. Recruit, train, and develop a global team of SDRs, and SDR managers.
      • Effectively manage paths for career advancement within the SDR functions as well as to closing sales roles.
      • Partner with regional managers to develop campaigns that align to their regional goals based on a territory plan.
      • Iterating the sales development process, methodology, campaigns, hiring profiles, training and enablement with respect to the GitLab core values.
      • Work closely with marketing, sales, and people ops to ensure SDR onboarding program and ongoing training is up-to-date on our current product offering.
      • Partner with sales and marketing operations to ensure the SDR team has the best tools to do their job, and that they are configured to ensure SDR efficiency and productivity, especially salesforce.com and Outreach.
      • Focus on the quality of opportunities without sacrificing quantity.  The four core metrics this role should care about are the impact on the sales cycle, close rates, pipeline contribution and average deal size.
      You should apply if you have: 
      • 5+ years experience managing an SDR organization globally, experience managing closing roles a plus as well.
      • A proven track record of delivering sales pipeline at a fast growing company with multiple sales segments with an inbound and outbound model.
      • Experience in and open source or open core model a big plus.
      • Experience managing managing managers in an outbound prospecting organization in a global organization.
      • Familiarity and experience with cultural difference in prospecting activities.
      • Power user of salesforce.com and SDR cadence management software.
      • Ability to drive cross functional alignment and coordination across sales and marketing teams.
      • Ability to attract, retain, and motivate exceptional SDRs and SDR managers.
      • Have a general understanding of Git, GitLab, and modern development practices.
      • A broad knowledge of the application development ecosystem.
      • Awareness of industry trends in enterprise digital transformation, DevOps, and continuous integration.
      • Excellent written and spoken English.
      • Accurate, nuanced, direct, and kind messaging.
      • Being able to work independent and respond quickly.
      • A shared interest in our values, and working in accordance with those values. 

      Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to apply! We value diverse experience, so go for it and submit an application if GitLab sounds like a place you’d like to join.

      Hiring process: 

      Our hiring process for this position can be found in our handbook. To learn more about someone who may be conducting the interview, find their job title on our team page. Additional details about our process can be found on our hiring page.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in more than 63 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, cover your home internet subscription, pay for your membership to a co-working space, and contribute to the travel costs associated with meeting other GitLab employees across the world. Also, every year or so, we all get together at our Contribute event.

       

  • Product (2)

    • Stack Exchange (US or EU timezones)
      4 weeks ago

      Salary: $110,000 - $160,000

      At Stack Overflow, our mission is to serve developers. Whether we’re helping developers get public answers to their questions, work more efficiently with their team, or find a new job, we build products that make millions of developers’ lives better every day. We’re looking for a Product Manager to join our team, working on our flagship public Q&A product. http://stackoverflow.com/

      Stack Overflow Q&A today has over 17 million question and answer pairs, sees 50 million unique visitors a month, and has been visited over 12 billion times in the past decade.  You’ll be leading one of the largest, most engaging products on the internet. While we’re proud of how far we’ve come, we need your help to make Stack Overflow an attractive community for the next 10 million developers.  You’ll have a broad mandate from new user onboarding, acquisition, and core Q&A functionality to user privileges, reputation, moderator tools and much more.  

      You’ll have the opportunity to do a lot. You can expect during your first year:

      • First Month: Get onboarded and brought up to speed on our current plans. You’ll spend a lot of time learning about our products, building rapport with the product, engineering, marketing, and community teams, and contributing to small features.
      • Next 3 Months: Acquire a deep understanding through past and new user research of the biggest opportunities to serve different segments of our users.  This will include specific focus on improving the experience for highly active users and moderators, providing high quality tools and features they need to contribute to Stack Overflow in a meaningful way.  You’ll build prototypes, talk with users, write specs and pitch projects to your team and the company.  
      • Next 8 months: You can expect to start taking a leadership role developing the long term roadmap for the public Q&A sites. You’ll be involved not just in product development, but in defining long term strategy, improving our processes, and advocating for all developers that use Stack Overflow. 

      We like to work in public. Not only does that mean being open within the company about what the product team is building, we also try and bring the developer community in as soon as we’re able.  Here are some examples of how we have done this historically:

      We’re looking to hire the best person wherever you are in the world. We work remotely so you can work from home and interact with the team over Google Hangouts and chat, usually during US or European working hours. We have offices in New York, London and Munich, so if you’re in (or want to relocate to) one of those cities you can, and our offices are awesome.

      Skills & Requirements:

      What you’ll do:

      • Help set the product strategy for the public Q&A sites, and lead the team that is executing on that strategy
      • Contribute to detailed user research and customer segmentation to understand the core issues developers care about and core issues that cause them not to contribute
      • Propose new products and features and pitch them to the company and community
      • Start with high-level goals and turn them into detailed functional specs, and work with developers and designers to create rapid prototypes
      • Define and monitor metrics to determine the effectiveness of features, and administer split tests to learn whether a change is an improvement
      • Interact with our community of developers to gather ideas and feedback
      • Support go-to-market strategies with the marketing and community teams

      What we want to see:

      • A track record of coming up with ideas for, building, and shipping web software
      • Minimum of 4 years as a product manager/product owner
      • A deep understanding of Stack Overflow and other Stack Exchange network sites
      • Has worked on a community based product or participates in online communities
      • Excellent spec-writing and UX skills
      • An understanding of the technical implications of what you ask the team to do
      • Excellent telecommuting skills. Even if you work from one of our offices, many of our team members are remote
      • Experience with usability testing and A/B tests
      • Demonstrated ability to communicate clearly through written word (whether that's meta or forum posts, specs, blogging, or anything else)
      What we value:
      • Servant Leadership: The best managers lead by empowering and inspiring their team to do their best work.
      • Collaboration: The best products are created when people from different backgrounds and disciplines work closely together in an environment of respect and trust.
      • Transparency: Trust is built on openness and transparency. If there is not a good reason to keep it a secret, we share it. For example, we share our complete engineering salary formula.
      • Inclusion: We do our best work when we can be our whole selves at work. We’re committed to policies and benefits that support people, and managers who foster an open and inclusive culture.

      When you apply...  Please include an up-to-date resume, and a cover letter explaining why you’re interested in working at Stack Overflow.

      What you’ll get in return:
      • Ability to work remotely, with flexible hours
      • 20 days paid vacation + holidays
      • Completely free health insurance - no copay, no premiums (US residents)
      • Generous parental leave (10-16 weeks at 100% pay), family care leave, and unlimited sick days
      • Employees will never be poked with a sharp stick

      If you want to work remotely…. We’ll help you set up a great home office, with an ergonomic chair, standing desk, and any other equipment you need to do your job.

      If you want to work in our office… You’ll get your own private office in our headquarters in New York City, and enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, and all the espresso you can drink.

      About Stack Overflow

      Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

      We partner with businesses to help them understand, hire, engage, and enable the world's developers. Our products and services are focused on developer marketing, technical recruiting, market research, and enterprise knowledge sharing.

      We believe in hiring smart people and getting out of their way. We have an office in New York with some of the best amenities of any New York startup, and we have people who work remotely all over the world.  We keep meetings and ceremony to an absolute minimum.

      Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.

      Diverse teams build better products.

      Legally, we need you to know this: 
      Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity. 

      But we want to add this:
      We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.
       
       
    • About us

      CitizenShipper is a share-economy shipping and transportation marketplace that connects people who want something delivered with drivers who can actually do the delivering. As a marketplace, we focus mainly on helping pet owners find a transporter for their pet and so far we’ve helped thousands of pet owners reunite with their pets. We are a virtual team and all work remotely.

      • Working with us is comfortable and easy

      • Our team is international

      • Everyone works remotely (from home)

      • We have a “minimum meetings” culture

      • We’re still growing, and you have a lot of room to grow with us

      Job brief

      You will be obsessed with growth, focused on finding us new customers, work hard to increase our conversion rates and optimize our platform ultimately helping us to grow revenue. You will distribute your time between creating and executing on new growth oriented initiatives and managing the current marketing team. We expect about an 80/20 split between your own growth-oriented projects and the management of our current small team.

      You will be busy with

      • Develop product marketing strategies

      • Serve as a bridge between the Product team and the Marketing team

      • Monitor metrics across marketing channels (landing pages, ad campaigns)

      • Work with various teams (design, content, acquisition, product, sales) to implement strategies

      • Test marketing product features, releases and ad copy

      • Evaluate project using relevant KPIs and feedback from existing and prospective customers

      • Team management and tasking

      • Onboarding of new marketing team members

      • Connecting marketing members into overall marketing plan

      • Connect marketing team and their efforts to overall product roadmap and business plan

      • Execute new marketing initiatives

      We’d like you to have

      • Experience running successful marketing campaigns

      • Solid knowledge of web analytics and Google Analytics, PPC (Facebook and Adwords), SEO, Email and SMS marketing, email automation, AB testing, copywriting, content and social media, also solid knowledge of Mixpanel and Asana

      • Leadership skills with the ability to set and prioritize goals

      • Analytical mind

      • Strong communication and negotiation skills

      • Management or team lead/project management experience

      Tell me how you like your ice cream when applying for this job.

  • All others (4)

    • 2 days ago

      At airCFO, we believe that startups are building the future each and every day. For most of our clients, the most limited resource is time. airCFO saves our clients’ time by managing their accounting, tax & finance functions so they can focus on building a successful business. airCFO helps startups build their finance, tax & accounting functions to scale with efficient processes and tools that gives them insight into their financial performance. Our vision is to become the nation’s most respected financial partner for startups -- serving organizations from Silicon Valley to NYC.

      Due to increasing demand for our services, we are hiring Senior Accountants! If you are an Accountant with passionate working with fast growing high-tech startups, if you want to enhance your knowledge and skills working with multiple clients in a variety of industries, come and join our team of accounting and financial professionals.

      What our Senior Accountant do:

      The Senior Accountant is the core of our accounting team ensuring timely and accurate financial deliveries every day. During your tenure as Senior Accountant, you will demonstrate and develop your capabilities in the following areas:

      • Onboarding new clients and getting accounting systems set up

      • Maintaining cloud-based accounting systems to keep client’s day-to-day operation running smoothly

      • Preparing reconciliation schedules, such as: prepaid expenses, fixed assets, accrued liabilities/expenses, deferred revenue

      • Managing multiple client engagements, ensuring clients’ monthly financial packages are delivered timely, accurately, well-presented

      • Preparing tax filings related to W2s/1099s/3921s

      • Assessing client’s financial/accounting processes, propose improvements, and manage implementation of those improvements

      • Conducting monthly call with clients to review financial results, discuss forward-looking financial projections, and offer guidance on accounting matters

      • Managing outsourced functions

      • Working with clients' other external parties, such as auditors and tax advisors to provide necessary support during auditing and year-end tax filing

      • Developing relationships and establishing airCFO as a trusted advisor

      • Working with other service lines in developing an integrated service package

      Qualifications:

      • Bachelor's degree or equivalent experience required - Accounting or Finance preferred

      • 2-3 years of experience in corporate accounting, general accounting or financial analysis

      • Familiarity with GAAP and accrual accounting, CPA/CMA certification preferred

      • Strong attention to details

      • Strong written and verbal communication skills

      • Strong Excel skills

      • Solid working knowledge in QuickBooks/Xero is a big plus

      • Demonstrated project management and client relationship management skills

      • Ability to be proactive and in-tune with clients' needs

      We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. If you’re serious about managing an accounting advisory team and ready to take on some of our clients’ most complex issues, this role is for you.

      You'll thrive here if:

      • You’re an independent, initiative problem solver, and critical thinker with an entrepreneurial spirit and passion for tech startups.

      • You won’t rest until our clients are 100% satisfied.

      • You’re not interested in working in a cubicle and you have strong passion in working either at or for a startup.

      • You’re willing to roll up your sleeves and wear different hats when needed.

      • You’re a sponge for learning new things. You'll be exposed to many business models, concepts, and leadership styles; learning that will serve you well no matter where your career takes you.

      What we offer:

      • Flexible working environment. We don’t care where you do your best work - whether that is in the office, at home or in a coworking space. We’re distributed across the US and we’re proud to be able to hire talented individuals regardless of their location.

      • Competitive compensation. We offer competitive compensation package commensurate with your experience and skills.

      • Growth. We are a profitable and growing consulting startup with a proven business model. As we continue to scale, opportunities for growth will arise.

      • Networking and Exposure. With close-knit ties to the Cleveland, Midwest and Silicon Valley startup scenes, you will have the opportunity to work with these companies directly. We have clients all over the country with over 60% of our clients based in Silicon Valley and San Francisco bay area.

      • Event Attendance. Our team attends conferences such as Startup Scaleup, Female Entrepreneur Summit, TechCrunch Disrupt and more from Cleveland to San Francisco. As part of our team, you could join and make lasting connections.

      • Unlimited PTO. We empower our team to be proactive about their personal and professional health by offering Unlimited PTO.

      • Comprehensive Benefits. We offer 401(K), healthcare insurance, dental and vision insurance. We also offer stipends for personal wellness, learning and development, and office setups.

      Additional Details: Applicants will be subject to a background check and employment reference check at the expense to airCFO.

      EQUAL OPPORTUNITY EMPLOYER:

      airCFO is an Equal Opportunity and Affirmative Action Employer. It is the policy of airCFO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.

    • Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, the ability to work remote and the amazing experience of working with a multinational team of experts.

      Our people are our greatest asset and our competitive advantage.  Percona is looking to hire a Head of People and Culture who understands the importance of our global distributed team and is skilled at advancing our goals, strategies, as well as culture as we continue on our high growth plan.  

      This position has high accountability and visibility, and reports to the General Manager. We want candidates who can prove they are leaders, effective people managers, culturally astute and problem-solvers. The right candidate will be able to balance People (Human Resource) Operations and create and execute Percona’s People Strategy. If you are all of these, have a solid background in organizational development, thrive in a culturally diverse, remote workplace and our values resonate with you, we want to talk to you.


      Internal Leadership Development
      • Collaborate with management on succession planning objectives
      • Develop career paths and structured evaluations for each position, facilitating discussions between leadership and teams
      • Partner with Managers and Director of Learning & Development to build leadership development training programs, including change management initiatives

      Human Resource and Compliance
      • Analyze the effectiveness of existing HR policies and procedures ( including recruiting, hiring, onboarding, employee relations, and off-boarding of personnel) as well as retention incentives (including compensation, equity option plan, benefits, etc.) ensuring best practices and that they adhere to governing regulations while supporting Percona’s mission and goals
      • Lead, hire, evaluate and manage the team of HR professionals
      • Prepare reports for the Executive Management Team using business metrics and KPIs to measure success and ensure efficiencies in your function
      • Mitigate Percona’s risk as it specifically relates to employment and staffing
      • Establish goals and budget for annual and 3 year plans for the HR department
      • Ensure use of HRIS systems are best practice

      Performance Management
      • Lead annual staff evaluation process and policy, making recommendations for improvements
      • Build and implement processes, tools, and technology infrastructures to drive employee performance
      • Create and set performance metrics/expectations, while continuing to strengthen the process for evaluating performance

      Culture
      • Champion positive employee relations strengthening Percona’s culture
      • Directs, develops and leads culture and engagement initiatives in partnership with the Executive Management Team to create an atmosphere of inclusion and well-being
      • Fosters a positive team member experience that drives growth, development and wellness
      • Oversees and leads the conducting of regular employee surveys and to assess and improve team member engagement

      Your Experience
      • Proven experience as senior People Operations leader and mentor (or equivalent roles in Human Resources), including employment law and best practices, industry benchmarks for compensation and benefits
      • Built and implemented successful recruitment and retention programs at previous organizations
      • Passion for creating an environment where every staff member has the opportunity, support to thrive professionally and contribute to the overall success of our customers and Percona
      • Bachelor's degree in organizational behavior or equivalent industry certifications 
      • Worked for 5+ years in globally distributed organizations 
      • BambooHR or equivalent experience
      • Strong written and verbal communication skills
      • Experience with technology and systems to increase productivity of the People Operations team
      This US-based position is remote and will work across global time zones.

      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • About Andela

      Marc Andresson, co-founder of the venture capital firm Andreessen Horowitz wrote: “software is eating the world.” That statement is just as true today as it was eight years ago.  Software is embedded in our day-to-day, and few industries are immune.  Peak behind the code and you will find brilliant engineers pushing the boundaries of what is possible.  

      Talk to any engineering leader and they will tell you that access to talent is their number one barrier to building software and growing their business.  Research the industry and you read about the 1 million computer-programming jobs that will go unfilled in 2020. 

      That is where Andela comes in. We help engineering leaders at companies big and small bridge that gap. We are building tools, systems and processes to connect talent, no matter where they live, with the opportunities to do great things. To date, we have identified 1,000+ software engineers from Africa and placed them as full-time, embedded members of development teams at over 200 tech companies. Along the way, we have raised $180M from Al Gore’s venture fund, Generation Partners, Google Ventures, Spark Capital, the Chan-Zuckerberg Initiative and Serena Ventures. 

      And we are just getting started.

      Our People

      All of our people live and breathe our E.P.I.C values:

      • Excellence: We are lifelong learners who strive for mastery of our craft
      • Passion: We believe we are going to change the world and act accordingly
      • Integrity: We choose extraordinary people and then trust them to do the right thing
      • Collaboration: We know our sum is greater than our parts

      About the Role

      We are seeking an experienced learning professional to develop our world class engineering talent.  You will be responsible for designing, implementing and executing the learning and development of our engineers. This includes focussing on the moments that matter for example onboarding distributed engineers at scale to be customer ready, and a professional development program with tailored pathways to continually develop our world class talent for our customers, as well as providing a transformative once in a lifetime career for our engineers.

      You will be part of the Growth & Development team within the People function. You will lead a small but mighty team, and partner closely with your other colleagues in the Growth & Development team and Engineering HR Business Partners. Your key business stakeholder is the Partner Engineering organization, responsible for delivery of engineering services to our customers, and you will also be expected to collaborate with many other teams. The key metrics you will focus on are both customer and engineer satisfaction and retention.

      The ideal candidate is excited by a fast paced growing environment with a background in learning, specifically for engineering or technical teams. You are structured and organized in your approach with the ability to design programs easily understood and digested by our engineers. Your stakeholder leadership skills are exemplary, you can navigate challenges and influence others. You are lastly and most importantly, passionate about making a difference to the learning and development of thousands of brilliant engineers and helping Andela reach its mission of connecting brilliant talent with opportunity. 

      Responsibilities:

      • Continually assess and define learning requirements: Understand business objectives specifically the need to deliver brilliant engineering services to our customers and define the associated learning requirements.
      • Design end to end program: Define a holistic program along all touchpoints of an engineer’s journey to deliver value to our customers and transformative career experience to engineers.
      • Launch programs: Execute the programs with comprehensive change management to ensure awareness and engagement of the program to all stakeholders.
      • Continually measure impact of programs: Measure programs based on business objectives and strive for continual improvement, never settling for just ok. 
      • Stakeholder collaboration: Work with multiple stakeholders across the business to design, deliver, measure and improve the learning offering. Andela is a matrixed organization and the ability to collaborate is key to success. 
      • Leverage external tech communities: As required bring in experts in the tech ecosystem to supplement the program.
      • Inspire engineers with learning programs: Focus on the marketing and branding of programs to inspire success from our engineers and a world class program for world class talent.
      • Lead and develop your team: Guide, coach and support your teams to deliver impact for Andela and for themselves. 
      • Retention: Understand moments that matter and engagement strategies for employee and customer retention and align program to support retention.

      Requirements:

      • 10+ years experience in Learning & Development role, ideally working with technical teams
      • 3+ years experience leading teams and or a function
      • The willingness to travel up to 10% of the time
      • A Growth Mindset; the openness to learn new things to continually improve and the ability to learn from your mistakes and failures 
      • Openness to change and adaptability or experience working in a high-growth fast paced changing organization 
      • Able to thrive in a diverse, globally distributed team, ideally with experience working in a global organization

      At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.

      Andela is home for all, come as you are.

       

    • Coffee Meets Bagel's mission is to inspire singles to share and connect authentically. The app curates quality matches with fuller profiles that result in real conversations. Globally, CMB has generated millions of real dates and thousands of lasting relationships. Coffee Meets Bagel was named one of the top 10 dating apps by Time Magazine, the best dating app for women by Refinery29, and the best dating app for men by AskMen. Our company has also recently been selected as one of the “15 coolest startup to work for” and boasts one of the highest ratings on Glassdoor. 

      We are seeking a Director of Analytics who will be responsible for building the analytics team from scratch. We’re looking for someone with a track record of having worked closely with marketing and product teams to drive significant growth in their KPIs through the use of data and insights. In addition, they should have experience building a highly automated A/B testing infrastructure to enable high-tempo experimental culture at a company. The ideal candidate is customer-obsessed, thinks big, has a strong bias for action, and delivers results.

      Key Responsibilities
      • Set strategy and roadmap for the analytics team. Assess high-impact opportunities for business through data analysis and help drive strategy and priorities at the company-wide level, as well as for each business units.
      • Able to quickly assess strengths and weaknesses of our current talent, organizational design, and process within the analytics team and identify gaps to achieve the vision.
      • Be able to communicate effectively to upper management as action plansStart filling in the gap by hiring effectively-- work with recruiter to help them build pipeline and lay out best-in-class hiring and onboarding process for the analytics team.  
      • Own set up of all A/B testing initiatives, monitoring, and post-experiment analysis. Set up automated dashboards and monitoring as well as alerting systems for business units and finance to monitor drivers of their business.
      • Conduct all necessary ad hoc analysis for the business units.
      • Build scalable models for product and marketing teams to be able understand their customers better and allocate resources (e.g. LTV or churn model), in close partnership with the finance team.
      • Work with data engineers to build data pipeline and warehouse infrastructure to ensure all parties are able to use data with ease and accuracy.
      • Ensure all of our third-party vendors are sending data correctly.
      • Work closely with our algorithm team to ensure cross-functional learnings. Partner with finance/business operations to translate recommendations into measurable P&L impact for better decision making.

      Qualifications
      • Proven track record of having built an analytics team.
      • Knows how to identify, recruit, lead, and retain analysts/data scientists.
      • Proven track record of having built a highly automated A/B testing framework preferred (not required but need to have a perspective on it).
      • Proven track record of having worked with both marketing and/or product teams to drive significant growth in their KPIs.
      • Proven track record of leadership.