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UX Content Manager

Trusted Shops

1 week ago

Job type: Full-time

Remote (Europe Only)

Hiring from: Europe Only

Category: Writing

For over 20 years, Trusted Shops has been inspiring trust within and beyond eCommerce by offering innovative software products and our renown shop certification.

Today over 25 million online shoppers are Trusted Shops members, enjoy a safer shopping experience and share their feedback with one of the over 30,000 shops and businesses across Europe that utilise our products. And we are just getting started.

For us great products always come with great UX. This is why we are looking for you: a passionate UX Content Manager (m/f/d) and creative storyteller with a relentless drive to write excellent copy.


  • Create help content around our products. This implies pure article research and creation as well as the creative presentation of complex facts for our customers (e.g. product tour, videos).
  • Create content in German and English that guides people through user flows (navigation items, button labels, tooltips, errors, notifications, etc.).
  • Create help content around our products. This implies pure article research and creation as well as the creative presentation of complex facts for our customers (e.g. product tour, videos).
  • Write simple, direct and grammatically correct copy with an eye toward inclusivity and accessibility.
  • Prepare and deliver content suggestions for teams that work product-related (e.g. marketing materials, magazine articles etc.).
  • Ensure that your UX messaging aligns with our brand/editorial guidelines and voice and tone strategy.
  • You manage content projects end-to-end and facilitate necessary workshops and collaborations.
  • You are responsible for the continuous maintenance and optimisation of the existing product content.
  • Together with our UX designers you create a harmonic overall picture of our products for the customers.
  • You are business fluent in German and English.
  • You have at least three to fives years of experience working with content strategy, UX copy and the concepts of a Company Glossary and a Domain Language Model.
  • You have a good technical understanding and can - of course after thorough training - talk to our developers about our products at eye level.
  • You attach great importance to the small details of the user experience and in-app copy.
  • Ideally, you are familiar with the principles and practices of user experience research and know how to use data to gain informed insights into the user experience.
  • Experience with wireframes and mockups is an advantage, but the pleasure of visualising language and product contexts a must.
  • Communication is in your genes and you love it!


What we are offering:

  • Permanent employment at Europe's brand of trust in the heart of Cologne
  • Onsite or remote – you decide from where you work
  • 30,5 days of holidays
  • Intensive training in your department and in the Trusted Shops organization
  • Independent and self-organized product teams with highly skilled people
  • Opportunities for further training, visits to trade fairs, meetings and conferences
  • Health programme with sports courses and preventive measures (also remotely) and the possible addition of an extra day of holiday
  • An international, open-minded team full of drive and a common goal: to make e-commerce more secure
  • A unique corporate culture in which trust, personality, appreciation, free and independent work and learning from mistakes are important

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Europe Only.

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