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Technical Writer


1 week ago

Job type: Full-time

Remote (Poland only)

Hiring from: Poland only

Category: Writing

About us
At WorkFusion, we’re building software products that are changing the world and transforming the workplace, for the better. Our technology automates data intensive repetitive work so people can be freed from the mundane to pursue the meaningful, while companies can grow further and customers can be served faster and better.
WorkFusion is widely recognized as the world leader in intelligent process automation with its Intelligent Automation Cloud which combines RPA, machine learning and work analytics in one unrivaled platform that is easy to deploy and unlimited to scale. We compete in the fastest growing segment in software and are growing at record pace with customers spanning the globe. Our headquarters are in New York City (on Wall Street) with operations all over the world.
Our teams are dedicated to building and marketing AI-powered software for all business types, ranging from high growth startups to large enterprises with particular focus on banking, insurance, healthcare, retail, consumer products, energy, high-tech and transportation. 
We are looking for a Technical Writer to join the Documentation Team to provide high quality, technically accurate and well-formed documentation, reference material, infographics and guides. WorkFusion is a remarkably powerful product and while documentation is generally considered to be customer everyone internal and external leans on documentation to be successful in their role. As a result, this is a very important role for the successful growth of WorkFusion and partnership with internal teams will be critical. Success in the role is dependent on your ability to do independent / collaborative technical investigation, provide clear and prescriptive documentation on product usage propose creative ways of presenting in some cases highly technical concepts to non-engineering users. This role requires writing in English therefore candidates must be able to demonstrate fluency communicating in English.
Within your first 30 Days you will:
  • Pass Automation Academy Courses to learn WorkFusion product technical specifics. 
  • Perform an audit of the getting started content that is used by our customers. 
  • Recommend and make changes to the content based on your experience to improve usability.  
  • Align with the teams and process flows that you will be supporting in your day to day.
Key Responsibilities
  • Establish a working relationship with Product Managers / Owners & Engineering to ensure a healthy dialogue around documentation needs during development, deployment and upgrades. 
  • Respond to ad-hoc requests through JIRA for documentation updates and undertake larger documentation projects as necessary to facilitate expansion of business and usage of product. 
  • Write documentation, reference materials and guides as well as design infographics or other informational assets as request by teams or prescribed by you based on your expertise.  
  • Maintain a working knowledge of the portions of the product which you are responsible for so that you can do first round investigation and edits without needing to leverage SME time and resources. 
  • Perform QA on documentation produced by team members and adhere to standards and guidelines to maintain consistency of tone, cadence, look and feel and ultimately utility for customer.
  • 5+ years working experience in highly technical software or software as a service environment.
  • 3+ years working in a technical writing, knowledge or informational capacity / role.
  • Demonstrated experience working with GIT and Documentation Tools / Repositories.
  • Demonstrated capacity to research and self-teach technical concepts as required by role. 
  • Smartest people in the industry and the most interesting product on the market
  • Competitive salary
  • Opportunity to work remotely
  • Comprehensive social benefits package

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Poland only.

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