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Technical Writer

Exabeam


1 week ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Writing


Exabeam is the Smarter SIEM™ company. We help security operations and insider threat teams work smarter, allowing them to detect, investigate and respond to cyberattacks in 51 percent less time. Security organizations no longer have to live with excessive logging fees, missed distributed attacks and unknown threats, or manual investigations and remediation. With the modular Exabeam Security Management Platform, analysts can collect unlimited log data, use behavioral analytics to detect attacks, and automate incident response, both on-premise or in the cloud. Exabeam Smart Timelines, sequences of user and device behavior created using machine learning, further reduce the time and specialization required to detect attacker tactics, techniques and procedures.
 
Exabeam documentation team helps our users, partners, and internal teams configure and use our products. In this role, you will create and maintain our technical product documentation in our customer-facing knowledge base. You will work closely with subject matter experts (including software engineers, product managers, support and sales engineers) in an Agile development environment to develop technical content that enables our users to effectively use Exabeam products. You will also help the team evolve our content strategy and find new ways to use documentation to help our users.



Responsibilities
  • Plan and write documentation that helps our customers learn Exabeam’s security products.
  • Create, maintain, and follow consistent writing style standards and guidelines
  • Create and manage documentation in a structured authoring environment. 
  • Help us develop our content strategy and standards to help us improve our documentation processes. 
  • Establish subject matter expertise about a given product and best practices for using the product.
  • Work closely with product managers, engineers, and other members of the documentation team to understand our products and our audience.
  • Create documentation based on use cases and customer scenarios.
  • Respond to user feedback and use feedback to determine, recommend, and plan new content.
  • Collaborate with product teams during development cycles (in the US and abroad).



Requirements
  • BA/BS degree, or relevant professional experience.
  • 3 plus years of experience developing technical documentation, preferably for enterprise software.
  • Experience managing your schedule and prioritizing requirements.
  • Attention to detail and dedication to quality.
  • Experience writing structured documentation, or an understanding of structured writing concepts (for example, DITA or other XML-based standards).
  • Experience with topic-based writing.
  • Ability to research and write software documentation for complex products. 
  • Knowledge and background in network security and cloud computing environments is a plus.
  • Experience creating and editing screenshots is a plus. 
  • Experience with the software development life cycle and Agile processes is a plus.
 
Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter.

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This job has a geo-restriction in place: USA Only.

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