Technical Support Engineer - Java

Camunda


4 weeks ago

07/25/2019 10:21:23

Job type: Full-time

Hiring from: US only

Category: Software Dev


 Minimum Qualifications:

  • Bachelor's degree or equivalent practical experience.

  • Experience with reading and writing Java code.

  • Strong verbal and written communication skills in English.

Preferred Qualifications:

  • Outstanding troubleshooting, attention to detail, and communication skills (both verbal and written).

  • Experience developing Java applications.

  • Experience with supporting large complex systems.

  • Experience working remotely or with a remote team.

Role Description:

The Camunda Support team is looking for a Technical Support Engineer in US. We believe that best time to solve a customer issue is before it happens by working to identify the root problem and use your first hand experience to work with a team of engineers. You will troubleshoot technical problems for customers with a mix of debugging, troubleshooting, updating documentation, and when needed, coding. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation.

When things go wrong, the buck stops with you: Our Technical Support Engineers step in and own our largest and most important customer issues. You will be a part of a global team that provides 24x7 support to help customers seamlessly automate their business processes. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible. 

Our Support team is driven by customer obsession: you will help drive the success of our customers by understanding and advocating for our customers’ issues. Our support cases are highly technical and challenging. Our core product is made by developers for developers and is helping a growing number of organisations around the world to visualize and automate their mission-critical business processes.

Location:

  • Remote within the US or in one of our offices in San Francisco and Denver.

Responsibilities:

  • Ensure customer issues are resolved within our committed service level agreements.

  • Maintain strong relationships with our customers for the delivery of support.

  • Write unit and regression tests, debug Java code.

  • Own the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on all Camunda Stack products.

  • Develop an in-depth understanding of Camunda's products by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.

  • Work closely with multiple product and engineering teams on understanding ways to improve the product.

  • Proactively understand customer issues and advocate for their needs with cross functional teams like Product Management, Software Engineering or Consulting.

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    1 Second Everyday is a video diary app that makes it easy to create the movie of your life. In a couple of minutes, parents can relive the first year of their child's life, look back at their last family vacation, or see their entire journey together. It gives anyone the power to reflect on school, friends, projects, and adventures. From our humble Kickstarter beginnings, we've grown into an award-winning app with millions of downloads.


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    We are a small but growing company looking for a Senior Android Developer to join our 100% distributed team. You will be an integral part of our Android team and will work with our product design team to help us make a great app, and also a great Android app. As you’ll be joining a small Android team of one, you will help shape our culture which includes code review and efforts to increase automated testing.


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    •     Willingness to help others learn and grow without judgement
    •     Excellent written and verbal communication skills in English
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    •     Conferences of your choice.


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    We are an equal opportunities employer. We are a diverse team and welcome all walks of life. 1 Second Everyday is an equal opportunity employer and values diversity. We don’t discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.


    We are continuously expanding our hiring capabilities in other geographies. However, at this time we are unable to hire employees and contractors who reside and have to be paid in the specified countries below:


        Argentina

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        Crimea

        China

        Cuba

        Egypt

        France

        Iraq

        Iran

        Italy

        Japan

        Nigeria

        North Korea

        Spain

        Sudan

        Sweden

        Syria


    We encourage you to continue to check back with future postings as we continue to expand our operational abilities in these countries.



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