Technical Support Engineer


3 weeks ago

01/30/2020 10:22:57

Job type: Full-time

Hiring from: UTC-6

Category: Software Development

We need extraordinary support engineers  to join our team.

You should be comfortable with providing deep technical support and customer-facing interactions. You should have experience with relational databases, and have or be able to quickly gain a detailed understanding of TimescaleDB and PostgreSQL. And you should have a “can do it” attitude, where helping the user comes first.

Timescale is a remote-first organization; this is a full-time position and should be located in US-Central timezone (UTC-6) for coverage purposes.


  • Create successful customers through outstanding technical service, including issue resolution and consultative interactions
  • Work in a dynamic startup and team, requiring the ability to shift focus quickly.
  • Continually improve, optimize, and evolve support systems and processes.
  • Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.


  • Bachelor’s degree in computer science or equivalent experience.
  • Experience with SaaS and distributed systems.
  • Exceptional knowledge of PostgreSQL, database schema, and query optimization.
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Know TimescaleDB! You should download and test it out before you apply.
  • Strong verbal and written communication skills.
  • Premium medical, dental, and vision coverage
  • Stock options
  • 401k retirement plan
  • Flexible PTO and family leave
  • FSA and Dependent FSA plans
  • Educational self-improvement benefits
  • Commuter benefits
  • Flexible schedule
  • Awesome coworkers

Time series is everywhere, and Timescale is helping developers and companies make sense of it. Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, finance, utilities, telecom, mining, ad tech, oil & gas, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring,  IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on premise, and cloud deployments. The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.

Please mention that you come from Remotive when applying for this job.

Help us maintain Remotive! If this link is broken, please just click to report dead link!

similar jobs

  • Osano is an Austin area, venture-backed, startup focused on creating transparency in data. All that stuff you keep reading about the shenanigans with companies mishandling people's data? That's what we are working on fixing.

    Osano is a B-corp (public benefit corp) which means that, although we are a for-profit company, we are mission oriented and we wake up every morning with the goal of doing well by doing good.

    Osano is hiring a Superstar Senior Front End React/Redux Software Engineer to join our growing Engineering team and build out our platform. You will be the lead front end developer for a rapidly growing team.

    The ideal candidate is a front-end developer with real world experience in developing modern web applications. You must have firsthand technical expertise in a variety of front-end development approaches, javascript frameworks, CSS pre-processing tools, responsive design considerations, and web application testing techniques. You must be at ease working in an agile environment with little supervision. You should embody a passion for elegant and efficient front-end design.

    At Osano we value candidates from all walks of life and are focused on building a diverse team. If you are interested in being part of our inclusive, mission-driven, venture-backed tech startup, where you can do good and do well, say hi!

    If you don't meet exactly meet all of the below requirements, don't let that keep you from applying! We are open minded and looking for people who are eager to learn and grow with us.


    • Analyze, design and develop tests and test-automation suites.

    • Design and develop web application build, testing, and deployment processes.

    • Provide ongoing maintenance, support, and enhancements in existing systems and platforms.

    • Collaborate cross-functionally with data scientists, business users, project managers, and other engineers to efficiently deliver software solutions.

    • Work alongside other engineers on the team to elevate technology and consistently apply best practices.


    • Hands-on experience working with technologies like git version control, various front-end frameworks, and cloud infrastructure services.

    • Hands-on experience developing web applications against modern web service APIs (REST, GraphQL, etc.)

    • Ability to work with basic requirements to provide elegant designs and performant web application solutions.

    • Experience with test-driven development and automated testing frameworks.

    • Experience with Scrum/Agile/XP development methodologies.

    • Capable of delivering on multiple competing priorities with little supervision.

    • Excellent verbal and written communication skills.

    • Bachelor’s Degree in computer science or equivalent experience.

    We’re looking for a senior developer with FIVE (5) or more years of experience in the world of SaaS, has a BS degree in computer science or life experience equivalent, and is familiar with the following software/tools:

    • Experience with modern front-end development frameworks like React, AngularJS, Vue.js, etc. React w/ Redux experience is a definite plus.

    • Experience with build automation technologies like Grunt, Gulp, Webpack, etc. Experience with monitoring and error-handling services and tools, such as Rollbar, Sentry, DataDog, New Relic, etc.


    • Unlimited time-off policy

    • Meaningful stock ownership

    • Family friendly

    • Great Health Care

    • Remote work opportunity

    • B-corp with a mission that matters

    • Opportunity to define the culture

  • Imperfect Foods (US only)
    5 days ago

    At Imperfect we are all about groceries on a mission. Since 2015, our services have saved over 100M lbs of food, 1.2B gallons of water, and 110M lbs CO2, donating 4M lbs of food along the way. Our software engineering team builds the ecommerce platform and internal tooling that makes this all possible. The team collaborates closely to develop features, solutions, and systems that enhance and transform user experience. We’re a remote-first team, with members scattered throughout the US. This role will report to the Devops Director, and can be remotely located within US.


    • Manage all cloud-based infrastructure, including performance and cost optimization
    • Ensure application and infrastructure observability
    • Build internal tooling to reduce friction points in the software development lifecycle
    • Establish and maintain test suites, collaborating with broader team to execute
    • Advocate for code quality and automated approaches to ensuring that quality
    • Share on-call rotation and be an escalation point to the business and engineering
    • Actively contribute to team and company standards
    • Ensure the reliability of systems essential to Imperfect customers and internal users
    • Keep up-to-date with the latest technology developments in your area(s) of expertise

    About You:

    • A pragmatic, customer-centric approach to problem-solving
    • A sincere commitment to crafting maintainable, dependable systems
    • The willingness and ability to contribute to a team culture of quality
    • Passionate about our mission to eliminate food waste and create a better food system for all
  • Our homes are our most valuable asset and also the most difficult to buy and sell. Knock is on a mission to make trading in your house as simple and certain as trading in your car. Started by founding team members of (NYSE: TRLA, acquired by Zillow for $3.5B), Knock is an online home trade-in platform that uses data science to price homes accurately, sell them quickly and guide the customer every step of the way. We share the same top-tier investors as iconic brands like Netflix, Tivo, Match, HomeAway and Houzz.

    We’re seeking a Senior Machine Learning Engineer to join us in building our predictive models and our data science team. You will get to work with some of the most interesting data sets and have the freedom and responsibility to help shape our core products from initial data exploration to production models. You will design and implement the foundation of our predictive models and work closely with other team members to test the accuracy in local markets.

    At Knock, we have fun, we move fast, we support and celebrate our fellow teammates, and we live by our POPSICLE values.

    As a Sr. Machine Learning Engineer you will: 

    • Design and develop models that produce insights from residential real estate data.
    • Develop, train, test, deploy and iterate on modeling approaches and methodologies.
    • Evaluate, improve and iterate on the performance of existing ML models.
    • Explore and recommend new data to improve model outputs.
    • Apply and integrate model predictions to our new and existing products.
    • Communicate model outcomes to the broader team.

    We’re looking for Knockstars who have: 

    • Must be U.S. based.
    • MS or higher in Computer Science, Statistics, Mathematics or equivalent.
    • Experience applying existing or novel methodologies to improve existing machine learning models.
    • Minimum of 3 years of software development experience including coding, testing, troubleshooting, and deployment.
    • Minimum of 2 years experience with building production end-to-end machine learning models at scale.
    • Strong knowledge of machine learning frameworks.
    • Python programming proficiency.
    • SQL, MySQL or Postgres experience.
    • Strong desire to contribute to a rapidly growing startup and being comfortable with learning new tools and technologies.

    Bonus points for knowledge of:

    • Real estate markets, MLS assessor/tax and parcel data.

    What we can offer you:

    • An amazing opportunity to be an integral part of building the next multi-billion dollar consumer brand around the single largest purchase of our lives.
    • Talented, passionate and mission-driven peers disrupting the status quo.
    • Competitive cash, full medical, dental, vision benefits, 401k, flexible work schedule, unlimited vacation (2 weeks mandatory) and sick time.
    • Flexibility to live and work anywhere within the United States. As we are a distributed company and engineering team, we are open to any U.S. location for this role.
    • This is a 100% remote, full-time career at Knock.

    We have offices in New York, San Francisco, Atlanta, Charlotte, Raleigh, Dallas-Fort Worth, Phoenix, and Denver with more on the way. In fact, we are proud to be a distributed company with employees in 21 different states. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate, mission-driven team that is disrupting the status quo.

    Knock is an Equal Opportunity Employer.

    Please no recruitment firm or agency inquiries, you will not receive a reply from us.

Remotive can help!

Not sure how to apply properly to this job? Watch our live webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) ».

Interested to chat with Remote workers? Join our community!