Technical Support Engineer

Timescale


3 weeks ago

01/30/2020 10:22:57

Job type: Full-time

Hiring from: UTC-6

Category: Software Development


We need extraordinary support engineers  to join our team.

You should be comfortable with providing deep technical support and customer-facing interactions. You should have experience with relational databases, and have or be able to quickly gain a detailed understanding of TimescaleDB and PostgreSQL. And you should have a “can do it” attitude, where helping the user comes first.

Timescale is a remote-first organization; this is a full-time position and should be located in US-Central timezone (UTC-6) for coverage purposes.

Responsibilities

  • Create successful customers through outstanding technical service, including issue resolution and consultative interactions
  • Work in a dynamic startup and team, requiring the ability to shift focus quickly.
  • Continually improve, optimize, and evolve support systems and processes.
  • Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.

Requirements

  • Bachelor’s degree in computer science or equivalent experience.
  • Experience with SaaS and distributed systems.
  • Exceptional knowledge of PostgreSQL, database schema, and query optimization.
  • Experience as a technical support professional with external customers.
  • Strong aptitude to understand and learn new software products.
  • Know TimescaleDB! You should download and test it out before you apply.
  • Strong verbal and written communication skills.
Benefits
  • Premium medical, dental, and vision coverage
  • Stock options
  • 401k retirement plan
  • Flexible PTO and family leave
  • FSA and Dependent FSA plans
  • Educational self-improvement benefits
  • Commuter benefits
  • Flexible schedule
  • Awesome coworkers

Time series is everywhere, and Timescale is helping developers and companies make sense of it. Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, finance, utilities, telecom, mining, ad tech, oil & gas, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring,  IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on premise, and cloud deployments. The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.

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