Solutions Engineer

Grafana Labs


1 month ago

05/16/2019 13:27:51

Job type: Full-time

Hiring from: European or North America

Category: Software Dev


This is a remote opportunity and we would be interested in applications from a European or North American timezone.


Make a difference.


Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high growth phase. Our Solutions Engineering team are our in-house, customer facing product experts. The Solutions Engineering team enables Grafana Labs’s worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

The details...

Join as an early member of a high growth team working together to solve hard technical and customer problems the right way

Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers

Own the technical engagement with customers and help to close compex opportunities through advanced competitive knowledge, technical skill and credibility

Deliver product and technical presentations to potential and existing customers

Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape

Drive product conversations based on need and problems learnt during customer interactions

Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

What would make you a good fit for this role?


We’re a startup so your job duties will be varied and complex and will require strong judgement, collaboration and leadership.

We are a remote first company so you should be experienced and skilled at working remotely with an international team

You will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.

You will love solving complex technical challenges and thrive on bringing creative solutions to our customers

You should have a general knowledge of Linux, experience working in open source and an understanding of what metrics, alerting, monitoring and dashboards can do for an organisation

You will need to be self-motivated, detail-oriented and enjoy continuously learning. You will be able and willing to develop a strong knowledge of our infrastructure and products.

Please mention that you come from Remotive when applying for this job.

Help us maintain Remotive! If this link is broken, please just click to report dead link!

similar jobs

  • Account Manager for a B2B Lead Generation Company

    This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must.

    We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.

    Responsibilities:

    - Serve as the lead point of contact for all customer account management matters

    - Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis

    - Where possible, develop new business from existing clients

    - Build and maintain strong, long-lasting client relationships

    - Strategize with the internal team on potential areas of campaign improvement and present that to the customer

    Requirements:

    - Ideally with a background in Customer Service or to be customer oriented

    - Ability to maintain sharp attention to detail

    - Excellent listening, negotiation and presentation abilities

    - Strong verbal and written communication skills

    Impeccable English is a Must.

    We offer a fixed salary + commission on performance.

    To apply, please fill out the application form and we'll get back to you within 7 days - 


  • 4 days ago

    We are looking to hire someone who relishes designing and building systems and services that can manage large data sets (billions and beyond) with a high transaction volume that are scaling constantly to meet customer demand. The ideal person takes pride in building coherent and usable interfaces making it easy to use and operate on data. This role would allow you to take on on challenging problems, choose the right tools for the job and build elegant, scalable solutions. Your work as an experienced Java engineer will empower over 9,000 businesses around the world to provide great customer service, and will support the other senior engineers on your team. 


    We leverage Solr for several tools at Help Scout. Knowledge or even expertise in Solr is desired. However, as our data needs grow we look beyond search and towards Big Data solutions. We are seeking someone who can join the team and help us solve all kinds of data processing and analysis problems.

    Currently at Help Scout

    • We develop in Java, Kotlin, JavaScript and PHP
    • We leverage AWS, RabbitMQ, Aurora MySQL, PostgreSQL, MongoDB, Apache Solr
    • We also use Slack, Jira, Trello, Github, Jenkins

    About the role

    • You will be the fourth member of our search and data services team, collaborating on the next generation of our large-scale search and reporting service and associated infrastructure. On a daily basis, you'll work on adding new functionality, improving existing code, and API endpoints while maintaining focus on testing and documentation.
    • We currently index millions of search and report events every day and at peak hours our API handles tens of thousands of transactions a minute. You will play a key role in evolving our services to handle 10X that.
    • You will own some of our large, upcoming challenges and collaborate with your team on all of these: building a streaming data reports pipeline, reworking how we index data and retrieve data to scale while controlling infrastructure costs, and significantly improving our search relevancy and customer-facing reporting capabilities. 
    • Our engineering team is over 40 people, more than half the company. As part of the search and data team you will be involved in the decisions made regarding implementation, testing, and backlog prioritization. You will collaborate with the rest of the engineering team through code, reviews. You will participate in making architectural discussion.
    • We work in using iterative software approach, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with tests and tag your team for review - using video and screen-sharing as needed. Your development builds can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
    • Your team performs engineering support when a question can’t be answered by our in-house support team and passes triage. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
    • Everything is secondary to the customer experience. We expect you to have a keen sense of how your code will impact the experience in terms of performance, security and usability.
    • You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.
    • To ensure sufficient overlap with your teammates, we're looking for candidates that live in UTC+3 (Eastern Europe) and UTC-7 (as far as San Francisco) time zones.

    About you

    • You became an engineer because you like writing software that helps people.
    • You bring a level of Java-specific expertise that will help us craft an outstanding experience for customers and fellow developers. 
    • You have experience building information systems and data processing platforms. 
    • You are skilled in the modern tooling that is used in data processing and retrieval domain. Big Data, Streaming Pipelines, Data Grids and Data Lakes are not just buzzwords to you.
    • You are excited about JVM ecosystem. We also like Kotlin here.
    • You are a skilled and passionate engineer who is friendly, collaborative, and supportive.
    • You value personal growth and constructive feedback. 
    • You demonstrate an empathetic, organized and collaborative communication style with fellow engineers and non-engineering stakeholders. 
    • You will consider how your work impacts others, and demonstrate thoughtful, flexible approaches to mentoring and guiding technical decisions.
    • Your code is not only a pleasure for customers to use, but for other engineers to read and understand easily.

  • We are: Shogun, a page builder and optimization platform for eCommerce stores. We have thousands of active users, and we’re backed by some awesome investors, including Y Combinator.


    We are looking to add a Technical Support and QA Engineer to our team! You'll work with customers to identify and resolve front-end issues they're experiencing with their pages. You'll also assist our Engineering team with testing feature updates and bug fixes. This cross-team role is ideal for a front-end web developer with an eye for troubleshooting.


    Responsibilities: 

    - User Interaction: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner. 

    - Maintaining Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for when our users write in to report technical issues. 

    - Troubleshooting: Diagnose users' front-end technical issues. Identify potential conflicts from themes or other apps and provide fixes to resolve them when possible. Escalate potential bugs and back-end issues for our Engineering team to resolve. 

    - QA Testing: Assist our Engineering team with testing feature updates and bug fixes before they are released. Test for expected behavior, responsiveness, cross-browser support, and backwards compatibility. 

    - Collaboration: Work with the Support team to communicate known bugs, brainstorm difficult issues, and handle technical issues escalated by our general support specialists. Work with the Engineering team to report found bugs and participate with the QA process.


    Requirements: 

    - 4+ years of experience HTML, CSS3, JavaScript/jQuery, and Liquid. Solid grasp of responsive web design (RWD). 

    - 2+ years of experience doing customer/client support for a USA based tech company, ideally a software company. 

    - Excellent communication and writing skills. Absolute fluency in English is required 

    - Have a great attitude and desire to help people & solve problems :) 

    - Flexibility with working potentially odd hours on a set schedule 

    - Shopify experience is a big plus, especially theme modifications! 

    - Experience building a website with Wix, Squarespace, WordPress, Weebly, etc. is great!


    NOTE: This position is for a full time remote contractor position. We have a fully distributed global team.

Remotive can help!

Not sure how to apply properly to this job? Watch our live webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) ».

Interested to chat with Remote workers? Join our community!