Site Reliability Engineer

SugarCRM


1 week ago

02/09/2020 10:22:57

Job type: Full-time

Hiring from: US only

Category: Software Development


To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer.  This role can be based in one of our U.S.-based offices or remote.

Impact you will make in the role:
  • Manage applications in a CentOS Linux-based environment
  • Build repeatable infrastructures with Ansible
  • Develop and execute plans for rolling out new technologies rapidly
  • Improve monitoring infrastructure, build out data aggregation and alerting rules
  • Work closely with engineering to build scalable solutions
  • Triage tickets raised by our support organization and implement fixes
  • Support our private and public cloud environments and customers
  • Mentor other members of the Operations team
  • Participate in an on-call rotation

Expertise you will bring in:
  • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
  • Extensive knowledge with container orchestration technologies including Docker and Kubernetes
  • 6+ years experience in an Operations or Systems Administration role
  • Superior Unix administration skills
  • Extensive knowledge of common Internet Protocols
  • Extensive knowledge of TCP/IP
  • Experience with virtualization and cloud technologies
  • Hardware management, network switch and router administration experience
  • Experience with Apache, MySQL, and PHP in a production environment at scale
  • Strong knowledge of version control systems and hands-on experience with Git
  • Experience with writing code around infrastructure automation
  • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments
  • Strong affinity and experience in working with continuous deployment and continuous integration environments
  • An understanding around micro-service architectures and the complexities around their deployments 
  • Extensive programming experience in PHP, Ruby, Python, and Shell
  • Full stack troubleshooting and instrumentation experience
  • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible
  • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

Nice to haves:
  • Experience in an on-call rotation
  • Experience with Elastic Search or Apache Solr
  • Experience with Spinnaker and/or other CI/CD tools
  • Previous experience as a mentor or advisor
  • Current contributor to open source projects (a Github account you can link us to would be ideal)
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:
Competitive salariesExcellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) matchUnlimited Paid Time OffWellness Reimbursement ProgramOnsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and moreCareer & Personal Development Program – multi-platformRegular social eventsOwnership is the greatest self-identity at SugarCRM - you are making an impact nowWe are a merit-based company - many opportunities to learn, excel and grow your career

Please mention that you come from Remotive when applying for this job.

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  • Description
    As a well rounded systems reliability engineer with a diverse set of skills, this makes you one of the very best people to troubleshoot, monitor the platform, and be on top of releases. You should definitely be the type that appreciates diversity in your day, and challenges outside of your comfort level! A typical day might include these types of activities:

    - Taking charge of the build process and pipelines across the platform.
    - Being keenly aware of systems architecture and automatically adding in redundancy and backup for new systems and software.
    - Assist in troubleshooting a complex customer issues across network devices, server hardware, virtual machines, in-house software and open source software. Not only can you run tcpdump with filters on the command line, but you can read it there also.
    - Adding additional monitoring and alerting on all systems across the platform that will help you identify one of those annoying intermittent issues you have seen in the logs.


    Skills & Requirements
    The right candidates will probably have a CS degree, solid scripting and automation skills, great troubleshooting skills across the OS and network, a good grasp on security concepts, experience with routing platforms and protocols, and enjoy working collaboratively.

    Specific requirements include:

    - Experience in automating tasks through scripting. You should be very well versed with Python, and probably a few other languages. We will ask for script samples.
    - High degree of drive to improve and automate your environment with minimal guidance
    - Be able to solve for immediate, and plan to accommodate for future problems
    - Experience with Ansible, Salt, Chef, Puppet, Terraform, or CFEngine. Experience with Ansible and Terraform preferred.
    - Experience with build pipelines, integration testing and Jenkins.
    - Experience administering a wide variety of *nix platforms, including multiple Linux variants.
    - Solid understanding of Layer 2 and Layer 3 protocols including IPv4/6, 802.1Q, BGP, MPLS, etc., and understanding a multitude of different network architectures.
    - Experience with Google Compute, AWS, or other cloud based compute and database services.
    - Understand the importance and implementation of backup and redundancy across many layers of databases, systems, and network configurations.

    Some knowledge that would be a huge plus:

    - Familiarity administering/troubleshooting Juniper/Cisco/Arista platforms.
    - Experience with extremely large scale network management and monitoring.
    - Experience with Postgresql, TimescaleDB, ElasticSearch

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