Senior Customer Engineer

Pulumi


1 month ago

05/02/2019 11:52:19

Job type: Full-time

Hiring from: US East Coast

Category: Software Dev


We are looking for a passionate Senior Customer Engineer to bring Pulumi’s cloud programming model to the world. You will be a part of realizing a vision where every developer can program the cloud.

In this customer-facing engineering role, you will be the center of successful implementations of Pulumi with our newest users. It will be your job to take the shared vision of a customer deal and deliver on it: from assessing our customer environment, building a customized deployment plan, and working internally and externally to ensure our customers are happily using all of the Pulumi power they purchased.

Expect to be challenged, learn, teach, and collaborate with a world class team of great people.

Pulumi is headquartered in Seattle, WA. This role is home office, preferably based on the East Coast to best serve our customers there. If you prefer a co-working space, that can be arranged. We are committed to our remote workforce and building a cohesive team.

In This Job You Will:

Work with customers across their entire lifecycle - from pre-sales (demos, answering inbound questions, reaching out to new users) to post-sales (on-boarding, technical reviews, answering support tickets.)

Create technical materials for customers - examples, guides, demo scripts, product briefs, etc.

Onboard enterprise customers, optimizing Pulumi for their environment.

Close the loop between customers, product, and engineering teams, championing the product to the customer, and bringing their requirements to the roadmap.

Listen and respond; build and advise on the best technical choices for our customers.

Be challenged, solve new problems, teach about our technologies, and figuring out new, better ways to delight our customers.


To Be Successful In This Role, You Have:

Pre- or Post- Sales experience using devops products with enterprise customers.

Comfort coding in TypeScript, JavaScript, Python, or Go. Hands-on development work for customer implementations is required.

A commitment to user experience, customer optimization and successful implementation of new products.

Deep familiarity with core web technologies, Open Source technologies, and public cloud platforms.

Exceptional customer management, presentation and communication skills.

BS degree in Computer Science, or equivalent practical experience.

About Pulumi:

Pulumi is reimagining how developers and DevOps teams create and manage cloud software, through a unique combination of developer tools and system innovation. The company leads with an open source platform that embraces real programming languages, tools, and techniques, and offers an innovative SaaS product that helps team collaborate.

Pulumi was founded in 2017 by developer and cloud experts from many corners of our industry to deliver innovative approaches to cloud software development. Since emerging from stealth in mid-2018, we are accelerating our platform momentum and product adoption. The team is built on a culture of openness, diversity, respect, and thinking big.

Please mention that you come from Remotive when applying for this job.

Help us maintain Remotive! If this link is broken, please just click to report dead link!

similar jobs

  • 5 days ago

    We are looking to hire someone who relishes designing and building systems and services that can manage large data sets (billions and beyond) with a high transaction volume that are scaling constantly to meet customer demand. The ideal person takes pride in building coherent and usable interfaces making it easy to use and operate on data. This role would allow you to take on on challenging problems, choose the right tools for the job and build elegant, scalable solutions. Your work as an experienced Java engineer will empower over 9,000 businesses around the world to provide great customer service, and will support the other senior engineers on your team. 


    We leverage Solr for several tools at Help Scout. Knowledge or even expertise in Solr is desired. However, as our data needs grow we look beyond search and towards Big Data solutions. We are seeking someone who can join the team and help us solve all kinds of data processing and analysis problems.

    Currently at Help Scout

    • We develop in Java, Kotlin, JavaScript and PHP
    • We leverage AWS, RabbitMQ, Aurora MySQL, PostgreSQL, MongoDB, Apache Solr
    • We also use Slack, Jira, Trello, Github, Jenkins

    About the role

    • You will be the fourth member of our search and data services team, collaborating on the next generation of our large-scale search and reporting service and associated infrastructure. On a daily basis, you'll work on adding new functionality, improving existing code, and API endpoints while maintaining focus on testing and documentation.
    • We currently index millions of search and report events every day and at peak hours our API handles tens of thousands of transactions a minute. You will play a key role in evolving our services to handle 10X that.
    • You will own some of our large, upcoming challenges and collaborate with your team on all of these: building a streaming data reports pipeline, reworking how we index data and retrieve data to scale while controlling infrastructure costs, and significantly improving our search relevancy and customer-facing reporting capabilities. 
    • Our engineering team is over 40 people, more than half the company. As part of the search and data team you will be involved in the decisions made regarding implementation, testing, and backlog prioritization. You will collaborate with the rest of the engineering team through code, reviews. You will participate in making architectural discussion.
    • We work in using iterative software approach, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with tests and tag your team for review - using video and screen-sharing as needed. Your development builds can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
    • Your team performs engineering support when a question can’t be answered by our in-house support team and passes triage. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
    • Everything is secondary to the customer experience. We expect you to have a keen sense of how your code will impact the experience in terms of performance, security and usability.
    • You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.
    • To ensure sufficient overlap with your teammates, we're looking for candidates that live in UTC+3 (Eastern Europe) and UTC-7 (as far as San Francisco) time zones.

    About you

    • You became an engineer because you like writing software that helps people.
    • You bring a level of Java-specific expertise that will help us craft an outstanding experience for customers and fellow developers. 
    • You have experience building information systems and data processing platforms. 
    • You are skilled in the modern tooling that is used in data processing and retrieval domain. Big Data, Streaming Pipelines, Data Grids and Data Lakes are not just buzzwords to you.
    • You are excited about JVM ecosystem. We also like Kotlin here.
    • You are a skilled and passionate engineer who is friendly, collaborative, and supportive.
    • You value personal growth and constructive feedback. 
    • You demonstrate an empathetic, organized and collaborative communication style with fellow engineers and non-engineering stakeholders. 
    • You will consider how your work impacts others, and demonstrate thoughtful, flexible approaches to mentoring and guiding technical decisions.
    • Your code is not only a pleasure for customers to use, but for other engineers to read and understand easily.
  • Heroku / Salesforce (North America)
    3 weeks ago

    Heroku is looking for a Developer Advocate with past experience in a developer-facing role, creating demos, writing blog posts, and building communities.

    Heroku’s Developer Advocacy team is small but scrappy and distributed around the U.S. We educate, inspire, and spark community among developers and also advocate internally for them.

    Do you consider yourself a software developer, but you are also excited about developer communities and helping other developers? If that sounds interesting to you, please read on.

    Heroku is looking for a Developer Advocate with past experience in a developer-facing role, creating demos, writing blog posts, and building communities. This role can be remote or you can work from a Salesforce office, but we would like you to be in a North American timezone. Also, this role will require 10-30% travel.


    > What is Heroku?

    Heroku’s mission is to create the fastest path for application developers to turn an idea into a production app of any scale. We want to remove every obstacle that slows down creative coders and let them focus on their customers’ experience while leaving everything else to our service. Today, Heroku powers over 7 million apps ranging from personal hobby apps to Internet top 100 apps. In aggregate, we serve more than 23 billion requests per day. Yet, it only takes minutes for a new developer to get the first app up and running, ready to serve customers.

    Heroku is one of the fastest growing businesses at Salesforce.

    Heroku’s Developer Advocacy team is small but scrappy and distributed around the U.S. We educate, inspire, and spark community among developers and also advocate internally for them. Sometimes this means working individually on some code or a demo or a conference talk. Other times, this means working closely with other Heroku teams like Product, Marketing, or Engineering.

    > Some Things You Might Work On

    • Interact (virtually and in-person) with developers

    • Write blog posts

    • Organize meetups

    • Create product demos

    • Record podcasts

    • Test new product features

    • Create conference talks

    • Attend events

    • Design and build a community program

    • Collect and share developer trends, desires, and feedback internally

    • Mentor other developers (writing and speaking)

    • Maybe most importantly, decide which of these are important and define how we work on them


    > Who you are


    CODE

    You're a developer first. As a coder, you can empathize with other developers, build credibility speaking to them, and even sit down with them in a debugging session.

    You have experience with at least one of Heroku’s supported languages: Node, Ruby, Java, PHP, Python, or Go and something else. Experience meaning not just an understanding of the syntax but also the community. That “something else” could be data, Apache Kafka, API design, web performance, mobile development, continuous delivery, microservices, distributed systems design/architecture, AI/ML, etc. Share what you're excited about with us.

    But you aren't satisfied calling yourself just a developer.

    COMMUNITY

    You also like engaging deeply with developer communities. Even better, you've helped build or grow a developer community. This means you've participated in or helped to organize meetups, conferences, or hackathons. Or it could mean that you've been an integral member of a popular open source project, or you've otherwise participated in a community in a meaningful way virtually. Ideally, more than one of these things.

    CONTENT

    Content is how the Developer Advocate communicates their ideas and the meaning behind their code. Whether it's writing a technical blog post, scripting out an engaging demo, crafting a clear GitHub repo README, speaking in a podcast, or presenting an idea or project in a conference talk, content allows us to share our message with and hear feedback from a larger audience.

    You should relish the thought of composing clean, clear prose almost as much as you do writing concise, elegant code and not be averse to speaking in front of a group of your peers.


    Other Desirable Characteristics or Background

    • Infectious energy

    • Excited about Heroku’s desire to provide simple, intuitive tools to developers

    • Experience at a company with a developer-focused product

    • Comfortable (as much as one can be) with public speaking

    • Comfortable speaking with customers

  • 3 weeks ago

    Clevertech is a leading consultancy that is on a mission to build transformational digital solutions for the world's most innovative organizations. Enterprise companies turn to Clevertech to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. By partnering with Clevertech these companies are propelling forward and changing their industries, business models and more.

    Based in New York City with fully remote development teams, Clevertech has built core product offerings for clients whose value was revealed in transactions valued in excess of $100 million. 

    The problems we solve everyday are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We are hiring team members who are passionate and energized by the vision of empowering our customers in a complex industry through technology, data and a deep understanding of client concerns. In order to grasp the scale of problems we face, ideally you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries.

    What you'll do:

    * Collaborate with our team in every stage of a product's lifecycle; from planning to delivery

    * Create clean, modern, testable, well-documented code

    * Work within an Agile team in CI/CD environment with modern JavaScript technologies to develop complex web applications

    * Confidently communicate daily with clients to understand and deliver technical requirements

    * Manage your own workflow to meet the deadlines which you will have set with your team to ensure success

    What is Required:

    * 5 years experience with JavaScript (React, Redux in the last 3 years)

    * Bachelor's or Master's degree in Computer Science or similar technical discipline

    * Database skills - You understand the use cases for relational and non-relational data, you've implemented code against several different database platforms.

    * Strong communicator and fluent in English with excellent written and verbal communication skills.

    * Strong understanding of the agile software development process

    * Excited by ambiguity and rapid changes common in early-stage product development

    Our Benefits We know that people do their best work when they're taken care of. So we make sure to offer great benefits.

    • Competitive Vacation Package
    • Annual Financial Allowance for YOUR development
    • Flexible Family Leave
    • Clevertech Gives Back Program
    • Clevertech U (Leadership Program, Habit Building, New Skills Training)
    • Clevertech Swag
    • Strong Clevertech Community

    How We Work Why do people join Clevertech? To make an impact. To grow themselves. To be surrounded by developers who they can learn from. We are truly excited to be creating waves in an industry under transformation. True innovation comes from an exchange of knowledge across all of our teams. To put people on the path for success, we nurture a culture built on trust, collaboration, and personal growth. You will work in small feature-based cross-functional teams and be empowered to take ownership. We make a point of constantly evolving our experience and skills. We value diverse perspectives and fostering personal growth by challenging everyone to push beyond our comfort level and try something new. The result? We produce meaningful work

    Getting Hired We hire people from a variety of backgrounds who are respectful, collaborative, and introspective. Members of the tech team, for example, come from diverse backgrounds having worked as copy editors, graphic designers, and photographers prior to joining Clevertech. Our hiring process focuses not only on your skills but also on your professional and personal ambitions. We want to get to know you. We put a lot of thought into the interview process in order to get a holistic understanding of you while being mindful of your time. You will solve problems derived from the work we do on a daily basis followed by thoughtful discussions around potential fit. Whatever the outcome, we want you to have a great candidate experience.

    Want to learn more about Clevertech and the team? Check out clevertech.careers.

    Clevertech Culture Video

Remotive can help!

Not sure how to apply properly to this job? Watch our live webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) ».

Interested to chat with Remote workers? Join our community!