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Oracle Database Administrator

Spinnaker Support


1 week ago

Job type: Full-time

Hiring from: USA Only

Category: Software Development


Spinnaker Support is a leading and trusted global provider of Oracle and SAP third-party support. Spinnaker Support customers get more comprehensive and responsive service, save an average of 62% on their annual maintenance fees, and can remain on their current software releases indefinitely. A rising number of our third-party support customers are utilizing incremental services we provide. We remain the only third-party support vendor to deliver application managed services, technology managed services, and consulting when customers prefer to consolidate with a single vendor. They trust Spinnaker Support to keep their enterprise applications running at peak performance while helping them navigate from on-premise to hybrid to cloud.

Spinnaker Support has an immediate opening for an Oracle DBA for 3rd Party Support.

  • This position is considered level 3 help desk support.
  • Occasional after hours, weekends and holidays support for urgent customer issues.
  • Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
  • Some technical expertise required for application support team—ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
  • Must have ability to work within a close team environment.
  • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.

Requirements

  • 10+ years of experience with Oracle DB 10,11,12,18 : configuration, setup, tuning, troubleshooting, backup and recovery
  • Oracle RAC / Clusterware : configuration, setup, tuning, troubleshooting
  • Oracle GoldenGate : configuration (including newer options like “coordinated” extracts/replicats), Clusterware setup, troubleshooting, recovery after issues
  • Oracle DataGuard : troubleshooting replication, performance, issues with underlying Clusterware and DGMOracle EBS Application DBA (11i – 12.2) : Technical side of things (troubleshooting processes startup/shutdown, patching, workflows, mailer configuration, SSL and HTTPS, JWS, installs and cloning, etc…)
  • Oracle Database/SQL tuning
  • OS-side knowledge is pretty critical too, a lot of workarounds require Web Servers (Apache/Web Logic/etc..) knowledge and a bit of sysadmin experience (troubleshooting networks/storage/resource utilization/etc…)
  • Also related to EBS and Middleware – some knowledge of how Java apps work and how they interact with client apps (browser plugins/JWS).

Benefits

At Spinnaker Support, our employees are at the heart of our success. That’s why we offer a competitive benefits package and generous PTO plans.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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