2 weeks ago
Job type: Full-time
Hiring from: USA
Category: Software Dev
BetterUp is looking for an IT Manager that will build our IT processes from the ground up. As the IT Manager you will ensure that our internal customers have the best experience possible as consumers of technology within BetterUp. You will define and automate processes, ensuring our internal staff have access to the resources they need while ensuring that information is properly secured. You will be responsible for administering systems used by internal employees, working closely with 3rd-party vendors used for IT infrastructure, and automating the onboarding and offboarding processes with manager self-service. You’ll work with every employee at BetterUp!
What You’ll Be Doing:
Manage, develop a strategy, and maintain best in class IT infrastructure and customer service. The person in this role will be tasked with managing our MSP (Managed Service Provider) as well as evaluating the services provided and determine the contract renewal.
Build out an escalation process; managing ticket queues and set priorities for the team.
Evaluate existing support methods and recommend scalable solutions for end user support.
Own all end user on-boarding, off-boarding, provisioning, de-provisioning, and support.
Own internal business applications as well as being responsible for all integrations and management of all internal applications.
Maintain and improve company wide network and data infrastructure.
Follow industry-standard security best practices to keep employee data and BetterUp intellectual property safe and secure.
Troubleshoot vendor-related issues with teams within BetterUp and work with teams in BetterUp to integrate vendor software into our systems into internal infrastructure.
Work closely with 3rd-party vendors for all systems IT manages for the purposes of troubleshooting and integration.
Ensure all employees have access to the resources required to do their jobs while balancing security practices to make sure private data stays private, partnering with the Director of Privacy and Head of Information Security as needed:
Optimize the on-boarding and off-boarding experience through automation wherever possible.
Manage end user hardware procurement.
Manage conference room and presentation technology to ensure seamless. experience for remote and local employees.
Oversee technology projects in alignment with organization goals.
What you bring:
5+ years’ progressively responsible IT experience in fast moving start-up environment.
Excellent customer service, verbal and written communication skills.
Excellent problem solving and communication skills are a must.
History of project managing company-wide rollout of new technology.
Vendor management experience.
Ability to lift 20 pounds and configure under-desk cables as needed, including frequent bending, reaching, kneeling, and climbing stairs.
Experience managing internal Ethernet and Wi-Fi networks.
Experience managing Directories (such as AD and LDAP), Users, Group Policies, SSO (using tools such as Google/ Okta / Centrify) and Two factor authentication (using tools such as YubiKey and Google Authenticator). Experience managing G-Suite
Experience managing Network, VPN and Firewall configuration and End-Point Security tools such as AntiVirus, EndPoint Encryption, Host IDS/IPS, Patching and Mobile Devices.
Experience managing and using tools deployed by Cloud Service Provider such as AWS.
Hardware procurement and budgeting management experience.
Experience managing OS X and Windows environments.
Experience managing of Zoom and Slack is highly desirable.
Preferred Additional Experience:
IT management experience, leading IT helpdesk, site support, and operations functions.
Experience designing and leading IT resources, budgets and return on investment analysis.
Experience enabling Zero Trust Framework.
Experience with Security Gateway and Cloud Access Security Broker (CASB).
We provide amazing benefits, but if you ask the team, they’ll tell you that the greatest benefit we offer employees is an incredibly meaningful mission and transformative work.
Full coverage medical, dental and vision insurance
Unlimited use, at your own discretion, vacation policy
14 paid annual holidays
5 BetterUp Inner Work days
5 “Volunteer Days” to give back
Professional development through BetterUp coaching for you and a significant other
401(k) self contribution
A competitive compensation plan with opportunity for advancement
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please mention that you come from Remotive when applying for this job.
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