Customer Success Engineer
2 months ago
Job type: Full-time
Hiring from: US only
Salary: $50k – $70k
Category: Software Dev
How about working with us to revolutionize how companies listen to their employees and create more engaged workforces?
Hyphen (gethyphen.com) is a Bay Area-based provider of employee experience measurement software (SaaS), specialized in helping organizations listen to the true voice of their often-distributed workforce. We augment Human Resources and managers with insights into the drivers of engagement and retention in their teams and an action planning process to remedy issues effectively and move the needle for everyone.
We are a startup of about 30 people, including Product Management, Engineering, Sales, Marketing and Customer Success. We have offices in San Francisco (California), Raleigh (North Carolina) and Bangalore (India).
With 70+ customers, we have reached significant revenue milestones and got funding from investors like 500Startups, Bleu Capital and Eileses Capital.
What you're going to work on
You are going to help our North America customers get the best value from Hyphen, working in tandem with our Customer Success Managers to continuously, improve, implement, customize, debug the product, especially for our largest enterprise customers (2,000+ employees).
Join us and participate in a unique adventure.
Hyphen is 4-year-old and we already have a great product deployed in 70+ customers.
We are located in downtown San Francisco across the street from the LinkedIn headquarters, where all the startups and VCs rub elbows ;) We can promise you the time of your life!
Self-starter, with ability to figure stuff out, roll up their sleeves, diagnose issues, learn on the fly
Strong understanding of Typescript and NodeJS
Good working knowledge of MongoDB
Exceptional debugging skills
Exposure to Heroku/AWS
Exposure to TDD practices
Comfortable working with a distributed team
Looking forward to meeting you!
Please mention that you come from Remotive when applying for this job.
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