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Technical Account Executive

Gitbook


3 weeks ago

Job type: Full-time

Remote (North America (East Coast))

Hiring from: North America (East Coast)

Category: Sales



πŸ€” Why are we opening this position?


GitBook is a modern documentation platform. Our ambition is to empower teams through a new document standard, suited for modern work and collaboration. GitBook is now used by over 1M users and thousands of teams such as Adobe, Netflix, Decathlon, or Google and backed by top partners such as P9 Capital, Notion Capital, and Fly VC.

We're currently working on a next product step to redefine "core team work" and with this in mind we're looking for a Technical Account Executive based in North America to help us deliver a stellar buying experience to our users.


πŸ™Œ What will you be doing?


As a Technical Account Executive you'll join our inbound sales organization alongside Adrien (Head of Sales) and Mark (Account Executive). Our Sales team ambition is to guide prospective customers through the buying process as well as to educate them about the possibilities of our service.


On a daily basis, as a Technical Account Executive you will:

  • handle North America's inbound sales requests from various sources (Intercom, Contact Forms, Trials).
  • manage short sales cycles (< 2 months) with an average contract value of $6000. From beginning to closing as well as making sure that the CRM is up-to-date.
  • hold Zoom meetings with prospective customers to understand their business challenges and goals.
  • educate prospective customers through short but technical demos.
  • hand over the relationship to the Customer Success Team upon closing.


You will be valued for:

  • your past experience selling SaaS tech product or dev-tools owning the entire sales cycle and successfully engaging with a tech audience.
  • your deep understanding and genuine curiosity about tech enabling you to rapidly understand the in and outs of GitBook and how it can benefit each potential customer. Our audience is technical and we need to make sure you would enjoy learning more about its ecosystem and workflow. We need you to be a tech enthusiast.
  • your capacity to successfully guide prospects through the buying process. In short your ability to close deals.
  • your motivation and can-do attitude to achieve goals in an autonomous and fast-paced environment. Ideally, you've been an early sales team member. In any case you draw your motivation from things left to be crafted, and you're not afraid of missing pieces in processes.
  • your amazing succinct communication skills in English both written and spoken as you're able to make great presentation that generate engagement.
  • your extended level of empathy allowing you to adapt your communication to different type of users. This role will require you to carefully assess the existing workflow and provide the "right" solution to it. We don't want a laser-focused approach to sell the product at any cost. We want happy customers.
  • your level of resilience as you understand an Account Executive role within a transactional environment requires high input to only get few outputs.
  • your ability to thrive in an asynchronous and remote working environment. You'll be one of GitBook very first team member in the US. This is an exciting opportunity, yet a challenging one!


πŸ‘₯ Every single team member is a valuable addition to our culture, so it's important for us to state our values.


πŸ‘ While joining GitBook, you will also appreciate our Perks & Benefits.


πŸ’Œ How to apply?

Click on the link below to send us your application.

Through your application we want to know how you envision the impact this role might have on your future and the impact you might have on GitBook's future. A formal resume isn't mandatory. A link to your website/Twitter/blog/LinkedIn would also be great. We do prefer a friendly note showcasing your motivation and speaking directly to this role, rather than a formal cover letter. πŸ™‚


✨ What's next?
  1. We will take the time to review your application and we will get back to you within a week, regardless of our decision.
  2. As the next step, Adrien (Head of Sales) will call you to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
  3. Afterwards, you will be meeting with several members of our team to share about role specifics such as required skills, knowledge, abilities as well as working environment, day-to-day life..
  4. Then, you will have the opportunity to meet with Samy (co-founder) to discuss about GitBook's history, our vision and ambition, and ensuring you're also aligned with our culture and core values.
  5. Finally, you will have the opportunity to meet with 3 team members whom you haven't met yet to have a preview of GitBook's culture and daily life.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: North America (East Coast).

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