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Sales Ops Manager/Analyst

Instana


1 month ago

Job type: Full-time

Remote (Germany Only)

Hiring from: Germany Only

Category: Sales


Sales Ops Manager/Analyst Job Description

The Opportunity

We are looking for a sales operations analyst/manager to join our evolving Sales Operations team in the UK or Germany. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into supporting the EMEA sales team tackling sales process inefficiencies, segmentation, partner sales support, lead to close processes, etc. We need a detail-oriented, process-minded individual who has experience in helping to manage the rollout of our expanding EMEA sales team. This person will also be working cross-functionally to support additional needs globally.

 

You Will:

  • Liaise with our Direct Sales, Channel Sales, Contracts and Finance teams to resolve issues or questions relating to sales orders
  • Review and process sales contracts to ensure compliance with order guidelines and company procedures
  • Provide daily ad hoc training and sales support for opportunity close process
  • Work with leadership to create automations and process improvements to optimize opportunity close workflow
  • Utilize statistical knowledge to deep dive into complex data sets and draw insights to help the business understand sales dynamics and proactively address challenges; Manage and own metric tracking in Looker/SFDC to convey insights to sales
  • Expand upon documentation of current sales process and identify areas where strategic automation is required to drive scale or velocity
  • Manage aspects of plan and hierarchy setup required for Sales Representatives and Managers within assigned territories
  • Analyze and adjust transactions to ensure accuracy per plan eligibility guidelines
  • Validate and register approved teaming agreements
  • Assist Sales & Finance in reconciliation of sales credit, MBO and commission as required
  • Provide required guidance or training to key customers and stakeholders on commission relevant processes and deadlines, use of available reports, reconciliation responsibilities, eligibility, and / or dispute resolution workflow
  • Effectively communicate process or policy deficiencies to Management and actively partner with key players to implement required change

 

Requirements

  • BA/BS required, preferably in Business or related field
  • 4+ years experience in Sales Operations or equivalent experience, SaaS experience a plus, not required
  • Ability to multi-task and switch gears in high volume and fast paced environment
  • Willingness and ability to work extended hours when required
  • Demonstrated knowledge and use of Excel spreadsheets and building out of models
  • Capacity to learn quickly and adapt to change
  • Prior compensation experience and/or familiarity with Hubspot/Looker/Xactly/Callidus/CaptivateIQ a plus
  • Fluent English speaker

Reports To: Director, Sales Operations

Works With: Sales Representatives or Consultants, Sales Management, Finance, Marketing, Operations, & HR

Line of Business - Sales

 

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Germany Only.

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