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Account Manager

Black Spectacles


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Sales


Want to help make the world a safer, more sustainable and more creative place? It may sound like a lofty goal, but that’s exactly what we’re doing at Black Spectacles. Our platform attracts architects around the world who want to push the limits of their industry. Our content — which includes podcasts, design tutorials and exam prep — helps architects keep pace with emerging technologies and software so they can do their best work.

Black Spectacles is Chicago-based with a fully remote staff. We are a Great Place to Work-Certified™ company and ranked #11 in Education on the INC. 5000 America’s Fastest Growing Company List in 2019. To keep that momentum going strong, we’re expanding our team of enthusiastic go-getters. We’re on the hunt for an Account Manager to oversee a portfolio of assigned customers & develop new business from existing clients, all while providing excellent customer service.

 

In this role, you will:

  • Operate as the lead point of contact for any and all matters specific to your accounts
  • Build and maintain strong, long-lasting customer relationships
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

 

Requirements

  • BA/BS degree in Business Administration, Sales or relevant field
  • 1+ years experience in account management
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Advanced problem resolution skills and communication abilities
  • Ability to anticipate customers’ needs and match them with appropriate products and services
  • Comfort with working under pressure in a fast-paced environment
  • Must be able to travel to Chicago for quarterly team meetings

 

Benefits

  • 'Work from wherever' policy
  • Unlimited Vacation
  • Blue Cross Blue Shield health, dental, vision, short-term / long-term disability and life insurance.
  • Flexible Savings Accounts and Health Savings Accounts
  • 401k with Employer match
  • Profit sharing program
  • Employee referral program
  • Commuter pre-tax program
  • Frequent team events & quarterly social gatherings

Black Spectacles is an equal opportunity employer.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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