Technical Program Manager, Operations
1 month ago
Job type: Full-time
Hiring from: US
Note: this role has a slated start date of January 2020.
Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.
The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.
We’re building a better Internet. Come join us.
Technical Program Manager, Operations
Fastly is looking for a Technical Program Manager to work with our TechOps team to drive execution of tactical workloads focused on increasing availability and reducing vulnerabilities and risk on a day to day basis. You will be responsible for helping teams improve monitoring, vulnerability, risk, incident and problem management processes for Fastly daily. This position reports to our Senior Technical Program Manager, TechOps and Security.
You are a leader and facilitator at Fastly. You will not only have TechOps resources at your disposal, but all of engineering on your side in the constant work of making our applications, our infrastructure and the internet a better place. You will also be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the TechOps teams are firing on all cylinders. You are critical to our success!
This is a role which has high impact on human lives. We provide a supportive environment with friendly teams and where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.
What will you do?
Participate in regular kanban and sprint planning and burn down, helping teams remove blockers, manage dependencies and resolve prioritization conflicts.
Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
Ensure timely updates on Objectives and Key Results from teams, report on current vulnerabilities and problem backlogs, and progress therein.
Partner with TechOps, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
Participate in executing on roadmaps for architectural and process changes focused on increasing availability and security of our platform.
Instill discipline and consistency within the TechOps team in terms of operational best practices and documentation.
Who will you work with?
Technical Operations, security and incident management leadership.
Operations and infrastructure teams.
Reliability engineering teams.
Software development teams.
Infrastructure/data center operations team.
What we’re looking for:
Significant experience with issue and project tracking systems, such as Jira and Zendesk.
Lean towards action, execution and incremental improvements.
Comfortable with change, multi-tasking and managing priorities with exceptional organizational skills
Self-motivated and proactive to maintain momentum and progress.
A shown collaborator who can execute whilst building strong relationships.
Focus on the customer experience and business needs first and foremost.
Moderate experience as a technical program manager in infrastructure, cloud or SaaS environments.
Moderate operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services.
Ability to integrate experiences and training to learn new technological paradigms.
Strong analytical and communication skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
Focus on results and outcome, not just process.
We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.
Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.
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