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Senior Product Manager- Returns


8 months ago

Job type: Full-time

Remote (North America Only)

Hiring from: North America Only

Category: Product

Our office is located in Columbus, OH and we're committed to continue hiring remotely across the US and Canada. Either in-office or remote is an option for our role!
Loop is changing the way brands and their customers think about the online shopping experience.  We help ecommerce brands build better customer relationships through one of the most fragile interactions: returns.  We believe that true customer love for a brand is built after the purchase, and that transforming pain points into delightful experiences is the path to becoming an unforgettable brand. 
We’ve listed how we think you’ll be spending your time.  We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases. 
This is an indispensable role with us; we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

Challenge: Build an outcomes-driven product strategy that pursues company vision and meets present business needs
  • Clear strategy provides a team with confidence and alignment. An imperative in building strategy is an awareness in for what you are optimizing, and a curiosity to test and validate paths to actualize a vision.
  • Determine a general path to connect dots to achieve our vision, and leverage an OKR framework to plan quarterly product initiatives
  • Maintain focus on outcomes, not output
  • Balance important, non-urgent items with important, urgent items
  • Your experience:
  • Product management experience, accountable for owning a product backlog
  • Comfortable working in an Agile environment
  • Have a history of successfully achieving quarterly and annual product goals
  • Able to share a few examples of when you combatted overengineering and made crucial decisions about prioritization that you could back up with proof

Challenge: Understand the user, not as a function of KPI or OKR achievement, but as an interest in and of itself
  • Every modern product org talks about empathy. And the word is important, absolutely, but to achieve our mission at Loop, we must learn empathy as a persistent action. Special product work happens when you understand the user.
  • Demonstrate empathy and curiosity as an approach to complex issues, be them technical, societal, or personal 
  • Share a genuine interest to solve problems for our user. To what work do you naturally gravitate? No point in fighting uphill here. Make sure that you are energized by the idea of picking up the phone and talking to users.
  • Your experience:
  • Build software where you deeply understood a user's needs and can speak to how you measured impact of the solution delivered
  • Operationalized a strategy to more deeply understand users' needs

Challenge: Elevate the product management culture at Loop
  • We’re an early-stage company that has better systems in place than when we started, but are committed to continually acquire new information and iterate. Bring your direct experiences to inform our product approach, but more importantly, bring your philosophy and principles, and most importantly, bring your curiosity. Change is healthy!
  • Your experience:
  • Made your role better than you found it by proactively creating and continuously improving expectations, processes and frameworks
  • Can share a few examples of how you’ve spread your expertise to coworkers with the goal of leveling up the skills of your team

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: North America Only.

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