Senior Product Manager

Thorn


1 month ago

02/29/2020 10:22:57

Job type: Full-time

Hiring from: US only

Category: Product


Thorn is a non-profit focused on building technology to defend children from sexual abuse. Working at Thorn gives you the opportunity to apply your skills, expertise, and passions to directly impact the lives of vulnerable and abused children. Our team solves dynamic, quickly evolving problems with our network of partners from tech companies, NGOs, and law enforcement agencies. If you are able to bring clarity to complexity and lightness to heavy problems, you could be a great fit for our team. 

Earlier this year, we took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet. 

About the Role:

We are seeking a seasoned Product Manager to lead the product development of victim identification applications from beginning to end. You will be on the front lines with our users and be actively engaged with the Law Enforcement community to ensure our applications are utilized to their fullest extent possible.

The Senior Product Manager has a strong understanding of customer needs and how to translate those needs into solutions while embodying Thorn’s mission. As a Senior Product Manager you are data-driven, intuitive and know the ins and outs of your products within the context of the issue and Thorn at large. You will establish the product vision, roadmap development, and work with the engineering team to deliver on our mission. As a Senior Product Manager you are adept at prioritizing and re-aligning with an ever-changing landscape. You thrive on solving complex problems in creative and innovative ways. Success will require being a team player, and the ability to develop and leverage strong relationships across the organization while balancing priorities, managing expectations, and driving the continuous release of innovative products and features.  

You’re passionate about driving technical innovation to fight child sexual exploitation.  You are, without a doubt, a creative, business-minded Product Manager with the ability to quickly shift gears between issue and solution, and execution and strategy. 

What You’ll Do:

  • Define and lead the product roadmap from conception through delivery

  • Represent Thorn’s users by building impactful, personal relationships, championing them and bringing their voice into the product creation process by clearly articulating the ‘why’ behind prioritization. Creating opportunities for engineering to more deeply understand users and needs first-hand.

  • Conduct user interviews across different personas in conjunction with user experience team members

  • Document and synthesize user interviews into well-defined requirements

  • Establish strong working relationships with the Engineering and Product Marketing teams to deliver product strategy

  • Lead product planning meetings 

  • Active participant in retrospectives

  • Analyze and prioritize user feedback and issues making informed decisions while managing expectations between trade-offs  

  • Work with data science and research teams on insights that can inform product intelligence and features

  • Evaluate market trends, industry and competitive strategies to inform decisions on product functionality, pricing and positioning with Product Marketing to support product sustainability

  • Work with Product Marketing on user impact surveys, product messaging and delivery 

  • Develop and conduct user training sessions in person, virtually and in-app

  • Actively engaged with our user base, NGOs and tech companies to stay informed on emerging technology, trends, and potential exploitation

  • Develop and monitor key performance indicators to drive user growth and engagement with an eye on overall product health

Skills We’re Seeking:

  • Commitment to putting the children we serve at the center of everything you do.

  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed.

  • Dynamic product leader who will rally the team and work in a highly collaborative environment. 

  • Inspired by solving complex social and technical problems with a user-centric lens.

  • Analytical and agile mindset, comfortable using data to drive most of your decision making.

  • Manage disparate information and find common themes, recommend clear paths forward and iterate.

  • 6+ years of software Product Management experience 

  • Proven track record of managing all aspects of product management from ideation to implementation

  • Experience using product development tools (Jira, GitHub, Google Analytics, InVision, etc.) to manage product needs and drive transparency across the organization

  • Excellent communication, collaboration, and organizational skills within a highly distributed team. 

  • Relationship builder and customer savvy 

  • Strong attention to detail and energized by a fast-paced, entrepreneurial, start-up environment.

  • Self-motivated when working remotely.

Thorn is a strong and flexible team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity, and expression, language, hobbies, etc. We strongly encourage women, minorities, and people from underrepresented backgrounds to apply. Your skills are needed here.

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