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Product Manager – Guest Experience Mobile Applications

accesso Technology Group


3 weeks ago

Remote (US or UK)

Hiring from: US or UK

Category: Product


Position Overview:  
 
We are seeking a Product Manager for our Guest Experience Mobile Applications who will work with clients and in-house teams to continuously improve our products and address new challenges.
 
As part of the accesso® Guest Experience product team, you’ll be central to helping our clients improve their guest experience, increase NPS, increase Queuing, Ticketing and F&B sales, ultimately driving revenue growth for both clients and accesso.
 
The Product Manager will help to build market leading mobile products by working closely with our own Platform, Queuing and F&B teams, more widely with Operations and Commercial, with existing and prospective clients with and external integration partners.
 
Key responsibilities will be in identifying and assessing product opportunities, helping to define what products and features are built, and delivering quality products that meet or exceed expectations. The ideal candidate will be passionate about coming up with high quality and strategic functionality, while ensuring the details of the feature are clear, concise and technically viable.
 
Location: Telecommute US or UK
Reports to: Director, Product Management, Virtual Queueing and Guest Experience
Travel Requirement: Up to 10% 



Responsibilities Include:
  • Working closely with cross-functional accesso stakeholders and partners (internal and external) to understand current and future requirements, while also understanding the market landscape of competitor’s solutions.  
  • Serving as the subject matter expert for responsible products.
  • Identifying opportunities for new features and developing business and product plans and success metrics to make the case for investment.
  • Defining new features, writing user stories and acceptance criteria, as well as owning and prioritizing backlog.
  • Creating basic Balsamiq designs to accurately portray the general look and feel of a new feature while adhering to UI/UX guidelines.
  • Supporting the technical lead and/or architect in designing platform functionality, reviewing design documents and architecture, and participating in technical discussions.  
  • Working directly with third party partners to design new integrations or evolve existing integrations.
  • Working closely with other Product Managers and their technical leads to ensure a successful and coordinated product development process, including working through development dependencies.  
  • Driving software releases and support implementation, while ensuring product and services are aligned to customer needs. 
  • Ensuring we communicate product releases through presentations and authoring of customer release notes and documentation in conjunction with technical writers. 
  • Presenting new features and capabilities to internal teams, as well as directly with customers through PowerPoints, Webinars, and live demos.



Technologies You May Work With:
  • JIRA, Confluence, Balsamiq, InVision, Lucidchart
  • Swift, Kotlin, React Native



Qualifications:
  • Ability to learn new tech stacks, especially those specific to Mobile applications
  • Excellent communication and presentation skills (verbal and written) and initiative. 
  • Excellent interpersonal skills with proven ability to influence with impact across functions and disciplines.
  • Strong attention to detail and organizational skills, with the ability to prioritize tasks, manage multiple projects and meet deadlines.
  • Capacity to analyze potential partner relationships and strengthen existing partnerships.
  • Skilled in Microsoft Office and Atlassian products
  • BONUS: Experience with Theme Parks, Water Parks, Cultural Attractions, Entertainment Complexes, or Ski Resorts.



Perks & Benefits:
  • Competitive compensation package including discretionary annual bonus opportunity.
  • 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
  • 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
  • Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
  • 2-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;   
  • Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
  • Three different medical insurance plans to choose from, including an employer-contributed HSA;
  • Employer-paid short & long-term disability and life insurance;
  • Matching 401K;
  • Unlimited access to Udemy for Business for continued learning and career development;
  • A flexible work schedule around our core business hours.
WORKING AT accesso
 
accesso is taking precautions to protect the health and wellness of our employees around the world during the current pandemic, including but not limited to the temporary suspension of business travel and the implementation of remote work.
 
Albert Einstein said, “In the midst of difficulty lies opportunity.” At accesso, this time of uncertainty has created opportunities for us to strengthen our partnerships as we continue innovating on future technology needs in a post-COVID world; to grow as a company as we identify areas for improvement in business processes and practices; and to focus on our wellbeing as we learn to navigate a new circumstance while staying meaningfully connected with our individual selves, families and teams.
 
When we are in the office, we have FUN! From our bright, open spaces, foosball and ping-pong tables, caffeine and snack-filled cafes, we’ve created office environments all over the world that nurture our team members’ creativity and fosters our company’s core values: Passion, Teamwork, Commitment, Integrity, and Innovation. These values are celebrated globally, by region, and by team through a multitude of recognition programs such as iValue, Rockstar, and Legends Awards. We are empowered to do our jobs and then are recognized and rewarded for doing it well.
 
Our teams work really hard, encourage and motivate one another, and love to celebrate personal and professional accomplishments as a family. This creates an atmosphere where people are eager to solve problems together and want to continuously do better for not only themselves, but for their teams and peers.
 
We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another’s unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. We are an Equal Opportunity Employer and believe in the power of inclusivity. We are committed to creating a diverse environment for our employees to celebrate one another’s unique qualities. Any hiring decision made is assessed on the basis of qualifications, merit, and business need. Read more about Diversity & Inclusion at accesso.
 
ABOUT accesso
 
At accesso, we understand that technology is a critical component to our client’s success and the happiness of their guests. No business should have to settle for technology that creates more issues than it solves! Technology should be the solution, not the problem.
 
Our clients need powerful technology solutions to grow their businesses and create connected guest experiences – and accesso delivers! That’s why over 1,000 venues in 30 countries have chosen to partner with us.​
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The status quo is not an option. If you’re not moving forward, you’re falling behind. With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.

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