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Associate Product Manager - Customer Outreach


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Product

About Assurance
At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions. 
About the Position
Assurance is growing rapidly as we build the future of consumer insurance.  We are seeking an Associate Product Manager who thrives in an environment that is fast-paced and full of opportunity. This role will be crucial in facilitating, creating, mapping and reporting on our customers’ journeys.  The role requires strong technical and analytical skills. Must be able to capture and analyze data identify areas of opportunity. We are looking for someone obsessed with the Customer Experience, who will actively seek to provide a superior experience for customers at every point.
o   Data oriented: You can write SQL queries in order to collect, organize, analyze the vast amounts of data within our databases. You can also assess qualitative data to ensure team members have the insights required to make decisions. Whether it be Net Promoter Score (NPS) or customer feedback, you’ll keep us data-informed.
o   Experimentation: You look at processes, inefficiencies, broken components and think ‘how can I drive further efficiency here?’
o   Communication: For both internal and external users, sharing information is a must. Whether it be for tools, processes, best practices, or features; you train others, educate others, and document every step of the way.
o   Storytelling: You can articulate points that are compelling, articulate, and concise so you get buy-in to decide how/where to iterate. Plus, you write beautiful stories to go into developer sprints.
o   Quality Assurance: You understand what great user experience looks like and when launching products, you have a test plan. When maintaining products, you write epic bug tickets where developers can assess and fix right away.  
o   Learning & Growth: You know that learning never stops. You are hungry to learn quickly and constantly.  
o   Problem Solving: You identify problems and opportunities, can prioritize rigorously, and find solutions. You roll up your sleeves and get down to business. 
o   Technical Savvy: Ability to understand and leverage technical solutions and platforms.

The following additional experience is highly desired
  •  2-3 years of in one of these roles: Operations, Designer, Product Owner, Analyst, or Quality Assurance.
  •  Understand technology stacks and product stacks.
  • Intermediate SQL knowledge is a must.
  •  Previous work experience working cross-functionally. 
  • This position is remote.

What to expect on our team
  • A culture that is focused on a constructive communication process
  • Supportive management team that aids and encourages development and career progression 
  • Ongoing coaching and career development including individual and group coaching sessions 
  • Fast paced, high performance environment
  • We represent multiple carriers in 50 states
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Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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