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Clinical Research Coordinator


1 month ago

Job type: Full-time

Remote (LATAM Only)

Hiring from: LATAM Only

Category: Medical / Health

Job Description: 

Curebase, Inc is looking for a Virtual Research Coordinator to join our expanding team. As a Virtual Research Coordinator you will be responsible for the following:

Customer Service: Daily interaction with participants via multiple avenues (phone, email, text, chat). Including but not limited to:

  1. Inbound and outbound communication
  2. Participant informational calls 
  3. Inquiries
  4. Payment disputes
  5. Scheduling
  6. Technical troubleshooting (including escalating matters to the correct department)
  7. Clinical research virtual visits (consenting, randomization, administration of follow questions, etc.)
  8. Investigating safety events and preparing safety event documentation


Physician/Clinic Interaction: Communication with partnering Physicians and clinics to discuss questions and/or concerns on multiple platforms. Including but not limited to:

  1. Requesting medical records
  2. Technical Troubleshooting
  3. Informational communication 


Dedication to multiple clinical studies: Responsibilities will include:

  1. Shipment of supplies to clinics and/or participants
  2. Attaching & transcribing participant information
  3. Instructional tasks
  4. Administrative duties


Job Requirements:

Candidates must have the following experience/qualifications:

  • Experience in customer service (including incoming and outgoing interactions)
  • Amazing skills and phone presence
  • Speaks English at an idiomatic level
  • Bilingual Spanish speaker
  • At least one healthcare work experience (super bonus for nursing experience, but insurance, medical assistant, home care, or nursing degree)
  • Microsoft/Google suite experience
  • Technical proficiency
  • Team player with the ability to work independently
  • Organizational skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Time management skills
  • Ability to think creatively and develop new and innovative solutions
  • Ability to multitask 
  • Ability to work in a fast paced environment
  • Flexible to changes


Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: LATAM Only.

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