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Engagement Manager (Service Delivery)

Pitcher AG


3 weeks ago

Job type: Full-time

Remote (Europe Only)

Hiring from: Europe Only

Category: Marketing




Company Description

Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America and the Asia Pacific. The revolutionary Sales Enablement platform that Pitcher introduced in 2011 enables field sales representatives to execute their jobs more efficiently and thereby drive more sales. It is the super app for corporate salespeople. Across its focus verticals of Life Sciences, Consumer Goods, Manufacturing and Financial Services Pitcher empowers sales teams in over 136 countries to deliver best-in-class customer interactions whilst at the same time making the users' engagement with systems like CRM and ERP an enjoyable experience. 

This is a unique opportunity to become part of an exciting journey with the possibility to impact the growth and development of a globally growing innovation company.



Job Description

Summary:

The Engagement Manager (EM) is responsible for the scoping, planning, product presentations, inflight Sales support and ownership of the successful transition of accounts into Service Delivery. 

Successful scoping and planning phases are critical to ensure the successful implementation & strategy of our implementation programs. The EM is an integral part of the sales cycle, acting as a solution expert and coordinating closely with the Sales and Delivery Team.

Utilizing the experience and resources available the EM will structure the right implementation solution, set the right expectations, demonstrate the different products and define the appropriate effort (e.g. costs, project timeline, staffing). Delivery of Proposals and Statements of Work (SOW) are critical deliverables from the EM.

You will thrive here if:

  • You can operate in a fast-paced, dynamic environment.

  • You can build partnerships that move our business forward.

  • You see feedback or failure as motivation to learn and to grow.

  • You believe data-driven decision making is the norm.

  • You relate to our core principles and want to work with like-minded sales enablement professionals.


In this role you will:

  • Define the right Implementation Proposals and Statement of Works according to the customer needs and Pitchers best practices.

  • Scoping & ownership of all sales demonstrations. Pre and post-sales environment.

  • Engage with prospects to understand their implementation needs and set expectations correctly with a focus on long-term success.

  • Work closely with the Services (delivery) Leads to manage the pipeline of opportunities and staffing needs accordingly.

  • Position other Pitcher Service offers (e.g., modules, support, training) that may be needed for a successful customer experience.



Qualifications

Requirements:

  • Strong written and verbal communication skills.

  • 5+ years of experience delivering consulting services, including some level of involvement in selling services.

  • Experience working alongside Sales teams to successfully scope and sell relevant services, resulting in successful business outcomes.

  • Strong presentation skills - product discussions and sales experience required.

  • Excellent listening skills to fully understand the customer requirements and pain points.

  • Ability to engage audiences of varying perception levels (IT and Business).

  • Team player attitude.

  • Creative problem solver with keen instincts, organizational experience and the ability to resolve conflict.

  • 4-year degree required.

  • Ability to travel.


Nice to have:

  • Some experience working within the Life Sciences, Consumer Goods, Manufacturing & Financial Services sectors.

  • Sales Enablement or SaaS experience.

  • Experience with Cloud-based solution deployment and Agile and Scrum methodologies.

  • Some Project Management experience.


Employment Type

  • Full-time



Additional Information

• Fluency in English (written and spoken) is a must

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Europe Only.

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