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Content Manager / Director

User Interviews

2 weeks ago

Job type: Full-time

Hiring from: USA Only

Category: Marketing

$75k – $99k
User Interviews is looking for an experienced content creator and leader to join our small but mighty marketing team. The ideal candidate has a strong interest in UX and product design in general, and UX research in particular. Perhaps you have even worked as a designer, or do a little on the side. Your command of the English language is strong, and you geek out on Oxford comma usage. You know more words than you choose to use, because you’re trying to communicate with people, not show off.
This is 100% a player-coach role and people over creating/editing content in their careers need not apply. You will build strategy, report on and own metrics, organize and maintain the content calendar, assign, edit, distribute, and create content. But you won’t be totally on your own. You’ll work with/lead our awesome content creator and community of writers and contributors as well. You’ll also help to build that community of writers and contributors. You can read more about our content in our contributor guidelines here. Over time we expect your team will grow, both in-house and freelance.
To date our content portfolio includes:


You will grow and optimize each of these, while adding new formats/experiences to the mix as well. Here’s our style guide.
You should have a fundamental curiosity about people, their behavior and interests. Our entire company is largely built around user interviews, that is talking to users, and we try to bring this interview format to our content heavily. You need to want to talk to people, and be willing to learn something from them. You also need to understand, instinctively and through data, what makes content good: honest, compelling, and useful to our audience.
You should want to understand complex topics deeply, and push yourself to explain them in novel yet really approachable and unpretentious ways. You should help those you lead and edit do the same.
A few key skills:
  • Writes good 😉
  • Gets SEO, social, and other key distribution channels (and that they are constantly changing).
  • Wants to win (does not need others to lose to win).
  • Has interest/aptitude in both qualitative and quantitative data.
  • Is willing to learn, unlearn, relearn from past and new experiences. First principles. Beginner’s mindset. Etc.
  • Stresses details, understanding which details matter.
  • Puts user first. Is highly empathetic.
  • Takes ownership, but willing and wanting to work with others.
About us
We’re a fully remote team (even in the before times). We are proactive about staying close to one another despite not sharing the same physical space. Remote culture is real and we care about it – a lot. Read more on our blog.
We’re very pro-feedback. From our users, of course. But also from each other. We hold company wide retros to make sure we’re always improving and everyone has a place to voice their feedback.
  • Competitive salary – 75k to 99k annually
  • An equity stake in the company
  • 100% premium-covered healthcare + dental + vision coverage for you
  • 401(k)
  • PTO, holidays, and floating holidays
  • Flexible, paid parental leave
  • Flexibility in when / where / how you work
  • 1 or 2 company retreats per year (you know, when we are allowed to travel and be in large groups again...)
  • Equipment and office setup budget

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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