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HR Service Delivery Strategist


5 days ago

Job type: Full-time

Hiring from: USA Only

Category: Human Resources

Company Description

Leapgen is changing the way our clients work, as well as engage and manage their workforces. Our areas of focus include digital workforce transformation, recruiting & onboarding, human capital & talent management, HR service delivery, employee engagement and workforce intelligence.  LEAP comprises our core values. We:

  • LOVE what we do, which

  • ENERGIZES us and our clients to do

  • AUDACIOUS things, and

  • PROVE successful - early and often!

We’re smart, but don’t take ourselves too seriously.  We are passionate about improving the worker experience and helping HR be a more strategic partner to the business.  Being disruptive and agile, we encourage and expect our people to do different things. We challenge ourselves to stretch, adapt, learn and improve...constantly.  Leapgen strives to make a positive, lasting impact on our clients and one another. If this sounds like your type of environment, read on!

Job Description

The HR Service Delivery Management Consultant is responsible for infusing our clients with strategic principles and practices and revolutionize how the HR Service Delivery function fosters a positive workforce experience and contributes to an organization’s operational and financial success. This role is critical in driving positive changes and innovative solutions focused on HR Services, Operations, Case & Knowledge Management and Portal Design.  Management Consultants collaborate with executives, senior managers and project teams to ensure overall program success.


Responsibilities & Activities

  • Work closely with clients to develop a strong understanding of the company’s corporate/HR culture, operating strengths and opportunities

  • Create strategies for change and collaborate with clients and colleagues to win buy-in for LeapGen recommendations for improving HR processes and systems that complement and support business goals

  • Assess client HR operations and service delivery models, focusing on workforce experience and HR effectiveness (e.g., logic/definition of roles & responsibilities, process efficiency, use of data, digital technology enablement)

  • Lead service delivery organizational design and reimagination efforts on behalf of clients covering people (e.g., job definitions, role allocations), process (e.g., applying LEAN and Human Centered Design principles), content/knowledge and technology (e.g., chatbot, portal, case management, workflow)

  • Foster client relationships that are strong and lasting

  • Assess client readiness to change and inform their transformation and change management efforts

  • Play a leadership role in client program governance

  • Manage schedules and budgets [when a Project Manager is not assigned to a project]

  • Mentor team members

  • Contribute to Leapgen's industry thought leadership in collaboration with Services, Marketing and Sales peers

  • Develop content for and facilitate workshops offered through Leap Academy

  • Collaborate with Sales to develop new business


Experience, Knowledge and Abilities:

  • Thorough understanding of Digital Workforce Transformation, HR Service Delivery, and HR Shared Services, HCM & Talent Management domains and trends in the marketplace

  • 5-10 years experience in leadership roles on HR Service Delivery and business transformation projects - strategy and/or deployment

  • 3+ years experience setting up and/or leading HR Operations, including Shared Services organizations

  • Deep knowledge of enterprise-wide HR Technology and Service Delivery operations

  • Proven experience redesigning processes using Human Centered and/or LEAN design principles

  • Proven ability to lead and mentor others

  • Ability to lead client from discovery through execution

  • Strong interpersonal skills, customer-centric attitude

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) on key decisions during project delivery

  • Strong communication skills (both written and verbal), including ability to deliver compelling client presentations

  • Proven team player and consensus builder

  • Proven project management and client management experience, including project manager, budget and time management skills

  • Experience producing project documentation (e.g., project plans, project charters, communications plans, deployment plans)

  • Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage own time and take initiative to drive projects

  • Previous experience managing or implementing HCM / Talent Management processes and/or systems, including content management systems/processes and UX/UI design

  • Strong understanding of cloud concepts and technologies

  • Bachelor's Degree, ideally in an HR or IT discipline

  • Masters Degree a plus

Additional Information

Location and Travel:

  • Remote (continental US)
  • Travel ~30%

How to get started: If you’re excited by the idea of seeing yourself in this role at Leapgen, please apply with your CV and a cover letter that best expresses your interest and unique qualifications. All your information will be kept confidential according to EEO guidelines.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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