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Engineering Manager (Customer Experience)

Imperfect Foods


2 weeks ago

Job type: Full-time

Hiring from: USA Only

Category: Human Resources


About Imperfect
 
Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
 
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
 
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
 
How we are protecting employees from COVID-19
 
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
 
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.
 
 
About the Role:
 
At Imperfect, our software engineering team builds the e-commerce platform and internal tooling that drives our mission. Imperfect Engineers don’t just build widgets -- we participate in the full life-cycle of a feature, from conception to release. We’re a remote first team with members throughout the US.
 
We have heaps of interesting problems to solve around customer experience, growth, logistics, supply chain and scale. We’re looking for an engineering manager experienced in customer experience and growth to help us take the work out of grocery shopping by building delightfully functional web and mobile experiences. The engineering manager will report to the Head of Engineering. 
 
If owning the full product engineering lifecycle, sustainability, preventing food waste, and working daily with a bunch of pleasant people excites you, come join us!



Responsibilities:
  • Lead a team of 5-8 engineers focused on customer experience, primarily web, mobile and growth engineering
  • Put the right people in the right roles so that their skills and interests align with the needs of the company
  • Provide guidance and decisions as needed to help unblock individual contributors in their day-to-day execution
  • Nurture and grow individuals so that they are constantly improving, providing constructive criticism and performance management when needed
  • Actively participate in roadmap shaping and staffing
  • Track our development progress, thoughtfully negotiating, clarifying, and communicating priorities
  • Communicate effectively with stakeholders, and partner with them to influence strategic, architectural, and organizational choices
  • Guide our development processes, establishing and enforcing best practices for collaboration
  • Lead technical decision making; you don’t always need to be the technical expert, but you should be able to identify who is and lean on them
  • Balance short term scope-trimming with long-term foundational investments



Skills and Qualifications:
  • 3+ years industry experience in UX engineering
  • 2+ years experience as a software engineering manager
  • Experience managing a distributed team, managing remote employees, or being a remote employee is a plus
  • Ability to drive engineering efforts through the development lifecycle on multiple, concurrent projects
  • Ability to lead cross-functional teams with ease
  • A deep passion for coaching high-performing, engineering teams
  • Industry experience and a high level of comfort with React
  • Expertise with React Native and other native mobile development is a plus
  • Highly adept with asynchronous application logic to fetch data from APIs
  • Full knowledge of the DOM, new HTML5 constructs, and CSS3
  • A strong commitment to crafting maintainable, dependable code
  • A pragmatic, customer-centric approach to problem solving



About You:
  • You're able to lead cross-functional teams with ease
  • You have a deep passion for coaching high-performing, engineering teams
  • You have a sincere commitment to crafting maintainable, dependable code
  • You have a pragmatic, customer-centric approach to problem-solving
  • You’re passionate about our mission to eliminate food waste and create a better food system for all



Details of the Position:
  • Full-time, exempt position reporting remotely to the Head of Engineering
  • Candidate can be remotely located within US time zones
  • Salary and employee stock options commensurate with experience
  • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!



Physical Requirements:
  • Sedentary work; involves sitting most of the time
  • Regular work with computers, including keyboards, mouses, and screens
  • Standing desks and / or other ergonomic accommodation is available upon request
  • Regular use of mobile devices, including smartphones and tablets
 
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
 
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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