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Cloud Services Engineer


4 months ago

Job type: Full-time

Remote (Anywhere)

Hiring from: Anywhere

Category: DevOps / Sysadmin

Role: Cloud Services Engineer  
Department: Service Delivery  
Reports To: Integrator  
Location: Remote, Global  
FLSA Status: Salary, Exempt  
Term: Permanent Full-Time  
Compensation: Monthly Based on Experience + Performance based Bonus  
Benefits: Remote Work, Certifications and Training Program 

Position Overview:  

The Cloud Services Engineer plays a critical role in delivering exceptional cloud services and business value to our clients. This unique opportunity presents an ability to get hands on with a vast variety of industry leading technology solutions, be involved in project delivery and act as an escalation point for our support team.  

Position Responsibilities 


  • Monday 9 am – 5 pm EST 
  • Tuesday 9 am – 5 pm EST 
  • Wednesday 9 am – 5 pm EST 
  • Thursday 9 am – 5 pm EST 
  • Friday 9 am – 5 pm EST 

100% Availability and Timely Responsiveness is expected during the schedule specified above. There may also be work assigned outside of normal working hours as needed.  


Support Escalation 

  • Provide escalation support to Support Engineers 
  • Troubleshoot complex issues across a diverse range of solutions including Backup, Security and Public Cloud Hosting (Azure/AWS) 
  • Provide thorough and complete root cause analysis with recommended remediation and prevention plans 
  • Utilize automation tools to resolve recurring issues and increase team efficiency 


Professional Services 

  • Participate in the successful execution of defined technical project deliverables 
  • Creatively solve and recommend alternative approaches and workarounds for identified project risks 
  • Work closely with the Project Manager throughout the solution design process to ensure accurate technical scoping and provide recommendations  
  • Act as the subject matter expert on key projects for the full stack of Microsoft solutions including Microsoft Azure and Office 365 



  • Excellent Verbal and Written English Communication 
  • Ability to work and be available during our regular business hours in the Eastern Standard Time zone 
  • Availability to work after hours and weekends as needed 
  • A minimum of 3-5 years relevant working experience 
  • A minimum of 2 or more of the following certifications (or similar) 
  • MCSE: Cloud Platform and Infrastructure 
  • MCSE: Mobility 
  • MCSE: Productivity 
  • MCSA: Office 365 
  • CCNP 
  • CEH 
  • Extensive experience with implementing, customizing and supporting Azure AD, SharePoint Online and Exchange Online 
  • Comfortable with developing and customizing PowerShell Scripts for purposes of automation and reporting 
  • Practical knowledge of software-defined networking and managing network security appliances 
  • Experience deploying and supporting various VDI and Application workloads in an HA environment 
  • Strong knowledge of Windows Server 2012/2016 
  • Extensive expertise working with Active Directory Domain Services 
  • Extensive expertise working with Remote Desktop Services 
  • Citrix XenApp/XenDesktop experience is a plus 
  • Experience using Microsoft Intune for device management and conditional access 


Personal Skills 

  • Self-motivated and high level of enthusiasm 
  • Excellent written and verbal communication skills 
  • Strong analytical troubleshooting skills 
  • Take a personal interest in, and responsibility for quality of work performed 
  • Ensure accurate and complete documentation where applicable 
  • Ability to pay close attention to detail while performing technically detailed task 
  • Ability to quickly learn new technologies and adapt to rapid changes 
  • Ability to articulate technical information clearly and simply to non-technical people 


Key Performance Indicators 

  • Escalations Resolved 
  • Automations Created 
  • Quality of Technical Deliverables 

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: Anywhere.

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