Cloud Services Engineer

Role: Cloud Services Engineer  
Department: Service Delivery  
Reports To: Integrator  
Location: Remote, Global  
FLSA Status: Salary, Exempt  
Term: Permanent Full-Time  
Compensation: Monthly Based on Experience + Performance based Bonus  
Benefits: Remote Work, Certifications and Training Program 

Position Overview:  

The Cloud Services Engineer plays a critical role in delivering exceptional cloud services and business value to our clients. This unique opportunity presents an ability to get hands on with a vast variety of industry leading technology solutions, be involved in project delivery and act as an escalation point for our support team.  

Position Responsibilities 

Schedule 

• Monday 9 am – 5 pm EST 
• Tuesday 9 am – 5 pm EST 
• Wednesday 9 am – 5 pm EST 

• Thursday 9 am – 5 pm EST 
• Friday 9 am – 5 pm EST 

100% Availability and Timely Responsiveness is expected during the schedule specified above. There may also be work assigned outside of normal working hours as needed.  

Support Escalation 

• Provide escalation support to Support Engineers 
• Troubleshoot complex issues across a diverse range of solutions including Backup, Security and Public Cloud Hosting (Azure/AWS) 
• Provide thorough and complete root cause analysis with recommended remediation and prevention plans 
• Utilize automation tools to resolve recurring issues and increase team efficiency 

Professional Services 

• Participate in the successful execution of defined technical project deliverables 
• Creatively solve and recommend alternative approaches and workarounds for identified project risks 
• Work closely with the Project Manager throughout the solution design process to ensure accurate technical scoping and provide recommendations  
• Act as the subject matter expert on key projects for the full stack of Microsoft solutions including Microsoft Azure and Office 365 

Qualifications 

• Excellent Verbal and Written English Communication 
• Ability to work and be available during our regular business hours in the Eastern Standard Time zone 
• Availability to work after hours and weekends as needed 
• A minimum of 3-5 years relevant working experience 
• A minimum of 2 or more of the following certifications (or similar) 
• MCSE: Cloud Platform and Infrastructure 
• MCSE: Mobility 
• MCSE: Productivity 
• MCSA: Office 365 
• CCNP 
• CEH 

• Extensive experience with implementing, customizing and supporting Azure AD, SharePoint Online and Exchange Online 
• Comfortable with developing and customizing PowerShell Scripts for purposes of automation and reporting 
• Practical knowledge of software-defined networking and managing network security appliances 
• Experience deploying and supporting various VDI and Application workloads in an HA environment 
• Strong knowledge of Windows Server 2012/2016 
• Extensive expertise working with Active Directory Domain Services 
• Extensive expertise working with Remote Desktop Services 
• Citrix XenApp/XenDesktop experience is a plus 
• Experience using Microsoft Intune for device management and conditional access 

Personal Skills 

• Self-motivated and high level of enthusiasm 
• Excellent written and verbal communication skills 
• Strong analytical troubleshooting skills 
• Take a personal interest in, and responsibility for quality of work performed 
• Ensure accurate and complete documentation where applicable 
• Ability to pay close attention to detail while performing technically detailed task 
• Ability to quickly learn new technologies and adapt to rapid changes 
• Ability to articulate technical information clearly and simply to non-technical people 

Key Performance Indicators 

• Escalations Resolved 
• Automations Created 
• Quality of Technical Deliverables