Cloud Services Engineer
Langate
4 months ago
Job type: Full-time
Hiring from: Anywhere
Category: DevOps / Sysadmin
Role: Cloud Services Engineer
Department: Service Delivery
Reports To: Integrator
Location: Remote, Global
FLSA Status: Salary, Exempt
Term: Permanent Full-Time
Compensation: Monthly Based on Experience + Performance based Bonus
Benefits: Remote Work, Certifications and Training Program
Position Overview:
The Cloud Services Engineer plays a critical role in delivering exceptional cloud services and business value to our clients. This unique opportunity presents an ability to get hands on with a vast variety of industry leading technology solutions, be involved in project delivery and act as an escalation point for our support team.
Position Responsibilities
Schedule
- Monday 9 am – 5 pm EST
- Tuesday 9 am – 5 pm EST
- Wednesday 9 am – 5 pm EST
- Thursday 9 am – 5 pm EST
- Friday 9 am – 5 pm EST
100% Availability and Timely Responsiveness is expected during the schedule specified above. There may also be work assigned outside of normal working hours as needed.
Support Escalation
- Provide escalation support to Support Engineers
- Troubleshoot complex issues across a diverse range of solutions including Backup, Security and Public Cloud Hosting (Azure/AWS)
- Provide thorough and complete root cause analysis with recommended remediation and prevention plans
- Utilize automation tools to resolve recurring issues and increase team efficiency
Professional Services
- Participate in the successful execution of defined technical project deliverables
- Creatively solve and recommend alternative approaches and workarounds for identified project risks
- Work closely with the Project Manager throughout the solution design process to ensure accurate technical scoping and provide recommendations
- Act as the subject matter expert on key projects for the full stack of Microsoft solutions including Microsoft Azure and Office 365
Qualifications
- Excellent Verbal and Written English Communication
- Ability to work and be available during our regular business hours in the Eastern Standard Time zone
- Availability to work after hours and weekends as needed
- A minimum of 3-5 years relevant working experience
- A minimum of 2 or more of the following certifications (or similar)
- MCSE: Cloud Platform and Infrastructure
- MCSE: Mobility
- MCSE: Productivity
- MCSA: Office 365
- CCNP
- CEH
- Extensive experience with implementing, customizing and supporting Azure AD, SharePoint Online and Exchange Online
- Comfortable with developing and customizing PowerShell Scripts for purposes of automation and reporting
- Practical knowledge of software-defined networking and managing network security appliances
- Experience deploying and supporting various VDI and Application workloads in an HA environment
- Strong knowledge of Windows Server 2012/2016
- Extensive expertise working with Active Directory Domain Services
- Extensive expertise working with Remote Desktop Services
- Citrix XenApp/XenDesktop experience is a plus
- Experience using Microsoft Intune for device management and conditional access
Personal Skills
- Self-motivated and high level of enthusiasm
- Excellent written and verbal communication skills
- Strong analytical troubleshooting skills
- Take a personal interest in, and responsibility for quality of work performed
- Ensure accurate and complete documentation where applicable
- Ability to pay close attention to detail while performing technically detailed task
- Ability to quickly learn new technologies and adapt to rapid changes
- Ability to articulate technical information clearly and simply to non-technical people
Key Performance Indicators
- Escalations Resolved
- Automations Created
- Quality of Technical Deliverables
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: Anywhere.
Please mention that you come from Remotive when applying for this job.
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