Who we are

tldr; We build software for Airbnbs to rent themselves.

What we do

Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

Our team

We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

Our company

Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

How we recruit

Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook": 

What stage are we at in customer support

• Mid 2018: We started offering customer support across both European and North America.
• Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
• Now: We are starting to implement account management and onboarding services.
• We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.