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Technical Support - Asia

Nash


2 weeks ago

Job type: Full-time

Hiring from: APAC Only

Category: Customer Service


Nash is a genuinely global company, true to our vision of an economy connected across the world. We are seeking a solution-oriented team member for the technical support department to assist new and existing customers via chat and email updates. It is critical that our support team provide feedback and insights on ways to better serve our customers. Support will build knowledge through close cooperation with the responsible specialists in each team department. Nash requires a dedicated agent whose sole responsibility is efficient and effective customer response.



Responsibilities:
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with Nash products
  • Log and track customer interaction using Zendesk, a problem-solving database
  • Facilitate problem recognition, research isolation, resolution and follow-up for customer problems, referring and escalating the most complex problems to appropriate staff departments as necessary



We are looking for:
  • Availability to work in UTC + 8 working hours
  • 2+ years of relevant technical support experience, preferably in financial services, technology and/or customer support
  • Strong communication skills combined with cross-functional teamwork
  • Ability to work remotely handling technical queries
  • Crypto trading experience, preferably on multiple platforms
  • Excellent written and verbal communication skills in English; other languages are a plus
  • Ability to provide support on multiple channels: email, social media, phone, chat, etc.
  • Excellent interpersonal skills and multitasking abilities.



We prefer but don't require:
  • Experience working in remote teams
  • In-depth understanding of blockchain/cryptocurrency
  • Participant in the Nash Community / familiar with Nash
  • Technical education (technical apprenticeship, HTL, technical school, study)

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: APAC Only.

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