Technical Success Manager


1 month ago

04/11/2020 10:22:57

Job type: Full-time

Hiring from: US only

Category: Customer Support / Customer Success

Degreed is an Enterprise SaaS company with a strong financial position and a clear mission. Degreed exists to recognize and grow people’s expertise. Our mission is to make skills the currency of work. We invest in experiences that generate a real time skill profile, thereby empowering people to find and access career growth opportunities.

We are looking for an energetic Technical Success Manager to become the trusted technology partner to Degreed clients.

  • Use your technical and product expertise to define and drive our clients’ overall technical strategy
  • Partner with the Client Success Manager to identify key technical strategies that will unlock business value for clients
  • Become an internal advocate of the client and bring the voice of the customer into the rest of the organization through periodic client health checks and technical integration audits
  • Collaborate closely with the Technical Support, Product and Engineering teams at Degreed to deliver meaningful outcomes and increasing business value to our clients
  • Other duties as assigned
  • You have at least 2-4 years experience delivering technical solutions in a consultative role at a SaaS company
  • You have a working technical knowledge of industry standard practices for implementing file feeds, API, webhooks, SSO authentication
  • You have excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand
  • You have demonstrated creative thinking and problem-solving skills
  • You are able to partner cross-functionally and work with internal experts to resolve issues and identify patterns for client technical requests
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

See Degreed Jobs for more details on Degreed and why you should come work with us! 

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