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Support Specialist


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service

Company Description

Despite being ranked by the World Health Organization as a top 10 most disabling condition, having a lifetime prevalence of over 2%, and causing people to be 10 times more likely to die by suicide, OCD is commonly misrepresented as a personality quirk. Moreover, the "gold-standard" treatment for OCD called Exposure and Response Prevention (ERP) has never been widely-accessible. The mission of NOCD is to ensure everyone with OCD knows they are not alone and has access to evidence-based care. Our company started after our founders' own experience with OCD - trying to understand what was happening, going through various misdiagnoses, and finally working with an ERP specialist to get better. We recently raised a Series A round and need the help of those who are passionate about our mission to serve those with OCD.

Job Description
  • Accept and return informational and scheduling phone calls, texts and emails with individuals interested in NOCD Support and Therapy Services in a timely manner

  • Educate potential patients on NOCD Services 

  • Provide/coordinate with referral sources as appropriate, consult with Clinical team

  • Schedule individuals for new NOCD Services using NOCD platforms and EHR

  • Clearly communicate new referrals to the Clinical team

  • Document essential patient demographic, referral information, insurance, and contact information 

  • Obtain insurance pre-authorizations for NOCD Services

  • Coordinate with Marketing, Clinical, and Billing teams

  • Manage and report relevant data to NOCD Senior Leadership Team

  • Maintain confidentiality and security

  • Display empathy, compassion, and cultural sensitivity

Minimum Qualifications

  • Bachelor degree in a mental-health or related field (e.g., psychology, social work)

  • 6 months of related experience in a customer-service or technology related field

Desired Qualifications

  • Comfort and efficiency with technology

  • Efficient self-starter with excellent time management skills

  • Attention to detail, ability to multitask, clear communicator 

  • Experience working successfully in a multidisciplinary team environment

  • Bilingual 



  • Casual, challenging, and engaging startup environment with an outstanding mission-driven team atmosphere

  • Competitive compensation

  • Comprehensive benefits package, including medical, dental, vision coverage, and 401(k).

  • Flexible PTO policy

  • Awesome office on Michigan Avenue, ability to work remotely

  • Onsite amenities including a fitness center

NOCD is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation, or any other protected status in accordance with applicable law.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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