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Support Specialist

User Interviews

3 weeks ago

Job type: Full-time

Hiring from: North America Only

Category: Customer Service

Remote role; candidates must be located in the United States.
Company Overview:
At User Interviews, our mission is to make it easier for teams to discover and embrace user insights. Our platform automates the recruiting, scheduling, and incentive payment for research participants. Over 250 companies, including tech giants like Pinterest, Microsoft, and Dropbox, have used our platform.
Job Description:
As a Support Specialist, you’ll manage communications with our participants. This community is the heart of our service, so we do what we can to keep them happy and engaged while maintaining a highest quality experience.

Primary Responsibilities
  • Manage all support tickets and live chat for our participant audience
  • Track insights, digest feedback, and identify potential improvements to the participant experience
  • Own and develop processes for customer satisfaction
  • Design our off-hours weekend and evening automated coverage plans
  • Work with VP, Operations to define role and build scalable solutions

Ideal Candidate
  • Self-starter
  • Likes people and has a heart for support
  • Thrives in a fast-paced, always changing startup environment
  • Organized and thoughtful
  • Enjoys problem-solving

  • 1-2 years experience in a support-facing role
  • Excited about the prospect of owning a role within a growing company

  • Be part of an awesome, intellectually curious, fast-moving team
  • Work remotely full-time
  • Monthly stipend
  • Bi-yearly company retreat (virtual or in-person)
  • Transparent company culture & opportunities for career advancement

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: North America Only.

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