3 weeks ago
Job type: Full-time
Hiring from: North America Only
Category: Customer Service
- Manage all support tickets and live chat for our participant audience
- Track insights, digest feedback, and identify potential improvements to the participant experience
- Own and develop processes for customer satisfaction
- Design our off-hours weekend and evening automated coverage plans
- Work with VP, Operations to define role and build scalable solutions
- Likes people and has a heart for support
- Thrives in a fast-paced, always changing startup environment
- Organized and thoughtful
- Enjoys problem-solving
- 1-2 years experience in a support-facing role
- Excited about the prospect of owning a role within a growing company
- Be part of an awesome, intellectually curious, fast-moving team
- Work remotely full-time
- Monthly stipend
- Bi-yearly company retreat (virtual or in-person)
- Transparent company culture & opportunities for career advancement
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: North America Only.
Please mention that you come from Remotive when applying for this job.
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