SMB Customer Advocate, US Central
1 month ago
Job type: Full-time
Category: Customer Support / Customer Success
- Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence.
- Familiarity with the needs of software development and IT operations teams.
- Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management.
- Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices.
- Experience in a role that puts customer needs above all else.
- Product demo experience.
- Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development.
- Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options.
- Excellent spoken and written English
- You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
- Affinity with software and the software development process
- Passionate about technology and learning more about GitLab
- 3+ years experience in sales, marketing, or customer service
- Experience with CRM and email automation software is highly preferred
- An understanding of B2B software, Open Source software, and the developer product space is preferred
- Is your college degree in French foreign politics with a minor in interpretive dance but you’ve been hacking together websites since you were 12? Perfect. We understand that your college degree isn’t the only thing that prepares you as a potential job candidate.
- Be ready to learn how to use GitLab and Git
- Start part-time or full-time depending on situation
- You share our values, and work in accordance with those values
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
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